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#BS-2020-CHRPAC-11382020 Chrysler PacificaProblems, Recalls & Reliability
Based on reports from 271 owners and 5 recalls for this exact model.
Data updated ·NHTSA complaints through October 19, 2026
Preliminary Verdict
Think Twice
Based on 271 complaints, 10 crashes, 3 fires, and 5 recalls.
Top reported problems
coolant temp unit not installed properly
1 complaints • Severity 8/10
engine light on
1 complaints • Severity 6/10
no spare tire of any kind
1 complaints • Severity 10/10
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Mechanic Inspection Checklist
63 owners reported electrical issues — failures commonly reported around 39K miles.
Failure Timeline by Mileage
Peak failure range: 30–60K miles (14 reports) • Median: 39K miles
30,000-Mile Cost Projection
Best Case
Most Likely
Worst Case
Top cost driver: Electrical (63 reports).
Also in your report
Owner Intelligence
AI-synthesized themes from real complaints
Buyer Lot Checklist
Questions, test drive checks, walk-away triggers
Negotiation Talking Points
Data-backed dollar deductions
Buy / Skip Verdict
Final recommendation with conditions
Where the complaints fall
2020 Chrysler Pacifica: Known Issues & Problem Areas
Electrical Issues
Electrical complaints account for 23% of all reports filed for the 2020 Chrysler Pacifica, with 63 owners filing complaints with NHTSA. The median mileage at time of complaint is 39,000 miles, suggesting issues tend to surface around the 39K-mile mark.
Engine Issues
Engine complaints account for 20% of all reports filed for the 2020 Chrysler Pacifica, with 55 owners filing complaints with NHTSA. Owners should pay attention to engine-related symptoms during test drives and pre-purchase inspections.
Drivetrain Issues
Drivetrain complaints account for 13% of all reports filed for the 2020 Chrysler Pacifica, with 36 owners filing complaints with NHTSA. Owners should pay attention to drivetrain-related symptoms during test drives and pre-purchase inspections.
Steering Issues
Steering complaints account for 12% of all reports filed for the 2020 Chrysler Pacifica, with 32 owners filing complaints with NHTSA. Owners should pay attention to steering-related symptoms during test drives and pre-purchase inspections.
Data sourced from NHTSA owner complaints and community reports. The full report analyzes severity, repair costs, and failure patterns for each category.
Complaint trend by year
Complaints filed with NHTSA by year for the 2020 Chrysler Pacifica. Recent trend: stable.
Don't negotiate blind — know what this car costs to own
Repair costs • Negotiation scripts • Mechanic checklist • Buy/skip verdict
Recall History (5 recalls)
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
ELECTRICAL SYSTEM:WIRING:CONNECTORS/PLUGS/RECEPTACLES
Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
AIR BAGS:SIDE/WINDOW:CURTAIN
Chrysler (FCA US, LLC) is recalling certain 2020-2023 Pacifica and 2020-2021, 2023 Voyager vehicles. An improperly secured connector for the side curtain air bags may prevent the air bags from deploying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 214, "Side Impact Protection" and 226, "Ejection Mitigation."
EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR RESTRAINTS/SECUREMENT:LATCH/ANCHOR:
Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.
ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY
Chrysler (FCA US, LLC) is recalling certain 2020-2022 Pacifica Plug-In Hybrid Electric (PHEV) vehicles. The battery pack may cause a vehicle fire, even when the vehicle is parked with the ignition in the "Off" position.
Recall severity analysis & seller scripts
The full report rates each recall's severity and gives you scripts for asking the seller about recall completion.
2020 Chrysler Pacifica NHTSA Safety Ratings
Overall
★★★★★5 of 5 stars
Frontal crash
★★★★★5 of 5 stars
Side crash
★★★★★5 of 5 stars
Rollover
★★★★★4 of 5 stars
From NHTSA's New Car Assessment Program (5-Star Safety Ratings). Where NHTSA tested more than one version of this vehicle, the lowest rating is shown.
NHTSA Defect Investigations (2)
1 investigation still open: NHTSA is examining whether a defect warrants a recall.
Transmission fault leading to loss of motive power
POWER TRAIN
Loss of motive power due to an internal wiring connector short.
ELECTRICAL SYSTEM:WIRING
The worst model year for the Chrysler Pacifica is the 2018 — worth knowing if you're cross-shopping years. The biggest problem area is body / paint.
2020 Chrysler Pacifica vs. Class Average (Minivan - 2WD)
This vehicle
271
Class avg
198
Complaint volume is roughly in line with other minivan - 2wd vehicles from 2020.
Complaint counts correlate with sales volume — popular vehicles naturally generate more reports. The full report normalizes for this.
About this data
NHTSA Complaints
Federal database of owner-filed safety complaints. 271 records for this vehicle.
NHTSA Recalls
Manufacturer-issued safety recalls. 5 recalls found for this vehicle.
Repair Cost Data
Real-world repair costs from owner reports and independent databases.
Last updated . NHTSA complaints received through October 19, 2026; safety ratings from NHTSA's 5-Star program.
Other Chrysler Pacifica Model Years
View all Chrysler Pacifica years →2020 Chrysler Pacifica: Frequently Asked Questions
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Get the Full 2020 Chrysler Pacifica Report
10 sections of AI analysis based on 271 owner reports. Know before you buy.