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#BS-2020-WES490-5BA4

2020 Western Star 4900

Based on reports from 2 owners and 7 recalls for this exact model.

Complaints
2
Crashes
0
Fires
0
Recalls
7
TSBs
154
✅

Preliminary Verdict

Green Light

Based on 2 complaints, 0 crashes, 0 fires, and 7 recalls.

See full verdict with buy/skip conditions

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Mechanic Inspection Checklist

!Check the SuspensionHIGH

1 owners reported suspension issues.

+ 3 more items in full checklistUnlock

30,000-Mile Cost Projection

Best Case

$X,XXX

Most Likely

$X,XXX

Worst Case

$X,XXX

Top cost driver: Suspension (1 reports).

Includes fuel costs, common repairs, and recall riskUnlock

Also in your report

Owner Intelligence

AI-synthesized themes from real complaints

Buyer Lot Checklist

Questions, test drive checks, walk-away triggers

Negotiation Talking Points

Data-backed dollar deductions

Buy / Skip Verdict

Final recommendation with conditions

10 sections total in the full reportUnlock all

Where the complaints fall

Suspension1 (50%)
Other1 (50%)

2020 Western Star 4900: Known Issues & Problem Areas

Suspension Issues

Suspension complaints account for 50% of all reports filed for the 2020 Western Star 4900, with 1 owners filing complaints with NHTSA.

Data sourced from NHTSA owner complaints and community reports. The full report analyzes severity, repair costs, and failure patterns for each category.

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Repair costs • Negotiation scripts • Mechanic checklist • Buy/skip verdict

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Recall History (7 recalls)

19V722000Sep 2020

STRUCTURE:BODY:DOOR

Daimler Trucks North America LLC (DTNA) is recalling certain 2017-2020 Western Star 4900 and 5700 vehicles. The adhesive bond may fail allowing the baggage or sleeper side door to separate from the hinges.

19V792000Sep 2020

VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW

Daimler Trucks North America LLC (DTNA) is recalling certain 2016-2020 Western Star 4900 and 5700 vehicles equipped with sleeper cab vent windows. Due to improper adhesive, the vent window may detach from the vehicle.

20V211000May 2020

EQUIPMENT:OTHER:LABELS

Daimler Trucks North America LLC (DTNA) is recalling certain 2020 Freightliner 108SD and 2020-2021 Freightliner Coronado, 114SD, and Western Star 4700 and 4900 vehicles. The Gross Axle Weight Rating (GAWR) on the certification label may be incorrect, possibly resulting in the vehicle being overloaded. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 120, "Wheels and Rims - Other Than Passenger Cars."

20V539000Oct 2020

SUSPENSION:MULTIPLE AXLE

Daimler Truckers North America LLC (DTNA) is recalling certain 2020-2021 Freightliner 114SD, 122SD and Western Star 4700, and 4900 vehicles equipped with certain SL2065 steerable lift axles. The lower rear pivot cap screws may not be long enough to sufficiently engage the locking feature of the corresponding nuts.

20V634000Nov 2020

EQUIPMENT:OTHER:LABELS

Daimler Trucks North America LLC (DTNA) is recalling certain 2020-2021 Western Star 4700 and 4900 and Freightliner Coronado, 108SD and 114SD vehicles. The vehicle certification label contains incorrect information, stating a Gross Axle Weight Rating (GAWR) that exceeds the tire capacity rating. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 120, "Wheels and Rims-Other than passenger cars."

+ 2 more recalls in the full report

Recall severity analysis & seller scripts

The full report rates each recall's severity and gives you scripts for asking the seller about recall completion.

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About this data

NHTSA Complaints

Federal database of owner-filed safety complaints. 2 records for this vehicle.

NHTSA Recalls

Manufacturer-issued safety recalls. 7 recalls found for this vehicle.

Repair Cost Data

Real-world repair costs from owner reports and independent databases.

Other Western Star 4900 Model Years

20232022202120202019201820172016201520142013201220112010200920082007200620052004200320022001200019991998
View all Western Star 4900 years →

2020 Western Star 4900: Frequently Asked Questions

What is the most common problem with the 2020 Western Star 4900?
The most commonly reported issue with the 2020 Western Star 4900 is related to the suspension, with 1 complaints filed with NHTSA.
Is the 2020 Western Star 4900 reliable?
The 2020 Western Star 4900 has 2 complaints, 0 crash reports, and 0 fire reports filed with NHTSA. The full report analyzes whether these numbers indicate real risk or are proportional to the vehicle’s popularity.
How much does it cost to fix 2020 Western Star 4900 problems?
Repair costs vary by issue. The full BumperScan report includes detailed repair cost estimates (low/median/high) for every major issue, plus a 30,000-mile total cost of ownership projection.
Does the 2020 Western Star 4900 have any recalls?
Yes, the 2020 Western Star 4900 has 7 recalls on record. The full report includes recall severity analysis and scripts for asking the seller about recall completion.
What mileage do Western Star 4900 problems start?
Mileage data is limited for this vehicle. The full report analyzes available data to identify failure patterns by mileage range.
What’s in the full report?
10 sections of AI analysis: severity-ranked issues, component scores (0-100), 30K-mile cost projection, failure timeline by mileage, recall details with seller scripts, owner sentiment analysis, mechanic checklist, buyer lot checklist, negotiation ammo with dollar figures, and a buy/skip verdict.
How is this different from free NHTSA data?
NHTSA gives you raw complaint text. BumperScan cross-references 2.1M+ complaints with community repair cost data, EPA fuel data, and recall records — then uses AI to synthesize it into actionable advice with dollar figures.
How is this different from Carfax?
Carfax is VIN-specific history ($45/report). BumperScan is model-level reliability intelligence — what problems this car is known for, what they cost, and whether you should buy it. Complementary, not competing.
What if the report isn’t useful?
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10 sections of AI analysis based on 2 owner reports. Know before you buy.

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