2020 Western Star 4700 TSBs

Key fobs for remote keyless entry on Western Star vehicles are delivered in packages that include a unique ID for the fob. The ID is required when pairing the key fob with a vehicle.

In the spirit of continuous improvement, DTNA reviewed sublet-related policies and procedures. The goal was to improve language clarity and optimize processes. Revisions are in blue font.

Some GHG17 DD Platform Heavy Duty oil pans may experience an issue with the oil pan drain plug insert spinning during removal or installation while completing an oil change. Leaking may also be observed at the drain plug and/or other plugs in the oil pan.

A newly designed, dual-arm friction shoe damping tensioner was implemented for the DD Heavy Duty Platform. The revision includes additional information on retrofit and service kits.

This letter is to announce a reimbursement available to dealers for travel to a customers location to perform a recall or field service campaign.

In the spirit of continuous improvement, DTNA reviewed sublet-related policies and procedures. The goal was to improve language clarity and optimize processes.

Warranty Department will be revising the Warranty Manual.

The following guidelines are for cleaning and disinfecting commonly touched surfaces on the inside and outside of a vehicle. For best results, follow cleaning and disinfecting procedures fully and consistently. Ensure there is adequate ventilation when using chemicals. NOTICE: Wipe down fragile components carefully to avoid damaging the vehicle.

A newly designed, dual-arm friction shoe damping tensioner was implemented for the DD Heavy Duty Platform.

A newly designed, dual-arm friction shoe damping tensioner was implemented for the DD Heavy Duty Platform.

DTNA is pleased to announce the release of new Warranty-related training videos. The videos provide Warranty content in short instructional videos that are available on demand through the AftermarkeTV Video Channel icon on the Aftermarket Resource Center (ARC) home page.

To promote 24-hour throughput and maximum efficiency, DTNA is adjusting multiple handling policies: Launching a new handling allowance for parts ordered from another Authorized Service Location because the facing Part Distribution Center (PDC) is out of stock Retiring Detroit's Customer First Program

managers.

DTNA Workshop Manuals, which states that there are very few cases in which welding a heat-treated frame rail is allowed. Therefore, before welding anything on a frame rail, contact the applicable regional service representative for approval.

managers

This version replaces bulletin from 12/19/19.

For certain speedometers the speedometer may drop out or the odometer may reset to zero.

The One Stop Supplier Extended Program streamlines the claim filing process because with One Stop Supplier Extended, the service network will file claims for some supplier-supported coverages in OWL. Revisions are in blue.

The One Stop Supplier Extended Program streamlines the claim filing process because with One Stop Supplier Extended, the service network will file claims for some supplier-supported extended coverages in OWL.

order driveline vibration.

This procedure applies to all vehicles built with driveshafts SPL140, SPL170 or SPL250 with first order driveline vibration.

Identifies and addresses discrepancies from the sales order.

Warranty (Parts Warranty).

on TechLit.

REVISION: Some vehicles formerly in Group F have been moved to Group G and have been assigned a new part number as specified in Table 1. An SRT for 'Calibration Code Only: Update or Confirm' has been added, as shown in Table 2, to be used when a new DEF header is not required. There have been some other minor changes to the work instructions and SRT times.

The wiring harness of the actuator of the fresh air recirculation door on Western Star vehicles equipped with Red Dot HVAC systems should be inspected for signs of water intrusion and corrosion.

Revision History: Service kit part number changed from RDH RD5 17147 0 to WWS RD-3-9069-0 on 12/9/21. The wiring harness of the actuator of the fresh air recirculation door, shown in Fig. 1, on Western Star vehicles equipped with Red Dot HVAC systems should be inspected for signs of water intrusion and corrosion.

The wiring harness of the actuator of the fresh air recirculation door, shown in Fig. 1, on Western Star vehicles equipped with Red Dot HVAC systems should be inspected for signs of water intrusion and corrosion.

When troubleshooting powernet issues, use the BCT-460DTNA PowerNet Assessment Tool. As of May 29, 2018, the AutoMeter is the only Daimler-approved tool for troubleshooting vehicle Powernet issues.

DTNA determined that since adopting the AutoMeter BCT-460DTNA Powernet Assessment Tool (AutoMeter) as the required powernet system tester, not all battery tags have to be retained support Warranty-related claims.

On Detroit DT12 equipped vehicles, it may be necessary to complete an additional step in the programming process when updating the TCM software.

For certain Western Star 4700 or 5700 vehicles, power distribution modules (PDMs) are typically ordered in the aftermarket by serial number and populated with fuses and circuit breakers. It may take up to three weeks for a serial number specific PDM to be processed, made, and shipped to a dealership. In order to reduce the down time of a vehicle, an alternative PDM may be ordered fully populated with fuses and circuit breakers and delivered the next day. A cost increase may be associated with this option.

There is an upcoming running change (RC1) for ACM software that will be installed when OEMs or distributors program with DiagnosticLink. The hardware part number for the ACM module will remain the same (A 000 446 97 54). OEMs are instructed to continue ordering the same ACM hardware part number.

Western Star model 4700 and 5700 vehicles may have reversed terminals 1 and 7 in the 14 pin connector on the A66-12703-000 harness for 6TS that offers the RP1226 connector in the dash.

Use the guidelines in this bulletin to determine if a damaged electrical harness should be repaired or replaced.

Older modules will not be compatible with newer module.

Clean Truck Check.

Clean Truck Check.

Clean Truck Check.

Applications.

Detroit's TechComm team created visual aids for the network and released exploded view posters for DD platform engines. In early 2021, Detroit added multiple DT12 posters.

This heavy duty friction style belt tensioner kit contains the belt tensioner and two M10 bolts to correctly pin the friction style belt tensioner. The M10x80mm bolt is used to pin the engine cooling fan drive arm. The M10x50mm bolt is used to pin the engine accessory drive arm.

Occasionally we see trucks come in with fuel leaking from the high pressure fuel pump weep hole. This is NOT a defect in the pump and further diagnostics need to be performed to find the root cause.

Detroit established the Warranty Service Replacement Engine Program to support an unrepairable catastrophic engine failure due to manufacturing defect. To improve understanding and utilization of the program, DTNA is clarifying eligibility and engine returns.

The Detroit Reman Long Block Program has expanded. The expansion reduces complexity in ordering reman engines and promotes stocking reman engines to meet uptime commitments.

Some engine component failures can cause metallic debris to circulate throughout the engine lubrication system. Although the oil filter will capture most of this debris, some debris may enter the clean side of the lubrication system during oil filter bypass. Detroit has created a lubrication system cleaning and flushing procedure to address this problem.

experiencing chaffing caused by vibration and dirt collecting in the harness conduit.

Parts Information.

This letter is to inform you that Field Service Campaign SF626 Western Star Window Replacement Inspection Notification campaign was released.

The following suggestions are not guaranteed to eliminate or fix the Hadley mirror vibration concern. We have had mixed results in field-testing. In some cases, these solutions eliminate or reduce the vibration and in others, it does not seem to make a difference. DTNA continues to work on a permanent solution to this concern.

The bulletin dated December 4, 2019 has been revised to include 4800 Models. Beginning 04/01/2019 Western Star cab doors were updated to a new style regulator and window. When replacing an older style regulator or window the vehicle must be retrofitted to the new style regulator and window.

The rubber that is rolling back is actually a rubber tape. Originally, the mirrors did not have this tape. Velvac added the tape to address some whistling complaints from customers.

Some Western Star 4700 trucks experience rust through of the steel raceway covers located on the cab floor. This is typically seen in applications where the truck is run in environments where harsh chemicals are used such as salt in snowplow applications.

PTO will disengage.

Delfleet One has been added for aftermarket use. This version replaces service bulletin dated May 5, 2017.

distance for paint finish standards.

The updated after treatment system (ATS) diesel exhaust fluid (DEF) pump times will be applied to repair orders opened on or after April 12, 2021.

travel to a customer's location to perform a recall or field service campaign. Potential travel reimbursement applies to DTNA truck dealers and Detroit Diesel distributors. Thomas Built Buses will be addressed separately. This letter supersedes ICI20-022R.

On Thursday, September 3, 2020, Service Pack (SP) 2 for DiagnosticLink 8.12 Standard and Professional will be made available to download from the Detroit Diesel server.

Potential travel reimbursement applies to DTNA truck dealers and Detroit Diesel distributors. Thomas Built Buses will be addressed separately.

Note: This document supersedes 14 TS-25 and 15 TS-8. Detroit Diesel has determined that some, Diesel Particulate Filters (DPFs) are compatible in pairs and or can be mixed together within EPA10 and GHG14 Systems. For 1-BOX and Two-Box Configuration Aftertreatment Systems (ATS), this is only possible when the filters are used in accordance with Tables 1 and 2 shown below. All other DPFs, NOT mentioned below, are NOT compatible.

available to download from the Detroit Diesel server.

available for download from the Detroit Diesel server.

available for download from the Detroit Diesel server.

Due to colder weather, there may be an increase in the frequency of faults, noted below, on GHG17/21 DD13 trucks built after June 5th 2019. This is due to a calibration issue in the current MCM software (14.1.1.5 or 14.2.1.3). New software is scheduled for release in the first quarter of 2021 that will address these faults.

Due to colder weather, there may be an increase in the frequency of faults, noted below, on GHG17/21 DD13 trucks built after June 5th 2019. This is due to a calibration issue in the current MCM software (14.1.1.5 or 14.2.1.3). New software is scheduled for release in the first quarter of 2021 that will address these faults.

Due to various software changes and fixes, vehicles will require DiagnosticLink 8.12 to perform functional programming. Failure to use this version may cause errors, incomplete programming, and poor vehicle performance. Because of this, all DiagnosticLink 8.09 installed versions will be disabled as of Thursday, July 23, 2020.

Effective for repair orders opened on or after April 27, 2020, if an Authorized Service Location installed a part which later has a warrantable failure, progressive damage and labor may be covered under the Aftermarket Parts Limited Parts Warranty (Parts Warranty).

DTNA is pleased to announce that handling will increase to 33% for Misc. Replacement Part type claims filed under the Over the Counter (OTC) Aftermarket Parts Replacement Program.

To maintain access to the Detroit server, all DiagnosticLink computers must be updated with the current version of DiagnosticLink software. all DiagnosticLink 8.08 installed versions will be disabled as of Tuesday, January 28, 2020.

60-day expiration, starting on the release day of the bulletin. The intent of a SIB is to notify the service network of a major change to one or more service procedures. Do not save SIBs nor reference them for repairs, as they are uncontrolled and never updated.

The welded axle seats were installed incorrectly on the rear most drive axle for specific vehicles resulting in an incorrect axle pinion angle. The existing welded axle seats will be removed and replaced with new axle seats installed in the correct orientation.

The incorrect flex plate mounting bolts were installed for certain vehicles.

Western Star Trucks built in 2020 with threaded pins and bushings have been found with loose shackles on the rear of the steering axle suspension. The pins are seizing from lack of lube causing the shackle to rotate on the pin.

This bulletin replaces the version dated 03/25/2020. Pana-Pacific DEA540 radios (A22-74389-000, A22-77161-000) may cease to respond to volume control settings from the steering wheel switches or the controls on the radio faceplate, resulting in erratic volume control. This bulletin replaces the version dated March 26, 2020.The procedure to check the current software version of the radio is updated.

This bulletin replaces the version dated 02/07/2020. Pana-Pacific DEA540 radios (A22-74389-000, A22-77161-000) may cease to respond to volume control settings from the steering wheel switches or the controls on the radio faceplate, resulting in erratic volume control. Information about the firmware version this SB applies to has been included, the 4700 was added to the model list, and part numbers have been corrected.

Transmission will not shift into Gear while driving or will not start and trigger multiple PT CAN Fault Codes.

Revisions are in blue. With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been added to OWL. Remanufactured Alliance/Mascot parts include transmission, differential, steering gear, and steering pump used in an on-highway vehicle applications. The Alliance/Mascot aftermarket warranty coverage period has not changed: depending on the part, coverage is for one (1) or two (2) years and current parts, labor, and reimbursement policies apply.

With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been added to OWL. Remanufactured Alliance/Mascot parts include transmission, differential, steering gear, and steering pump used in an on-highway vehicle applications. The Alliance/Mascot aftermarket warranty coverage period has not changed: depending on the part, coverage is for one (1) or two (2) years and current parts, labor, and reimbursement policies apply.

Though the back-up light harness is long enough to connect to the backup light switch, it may be short enough that the wire seals in the connector can be stressed. Moisture entering through the seals can cause corrosion, resulting in a bad connection and/or failure of the switch. As a result, backup lights and, if equipped, the backup alarm, may not function when the vehicle is shifted into reverse.

Transmission coolers (07-23256-001) with tow pin front X-member. Part number 07-25266-000 is a direct replacement of the failing coolers and requires no modifications or plumbing changes.

Update to CXA 6_24_NOx submission.

Minor note: added an update of document previously submitted. The related VMRS codes are added

The updated times will be applied to repair orders opened on or after April 5, 2021.

Current subscribers of DiagnosticLink 8.11 or 8.12 may upgrade to DiagnosticLink 8.13 at no cost. All DTNA Service shops & OEM locations are required to maintain the latest version of software on each of their stations.

All DTNA Service shops & OEM locations are required to maintain the latest version of software on each of their stations.

On Wednesday, June 10, 2020, DiagnosticLink 8.12 will be made available for download from the ordering system. Current subscribers of DiagnosticLink 8.xx can upgrade to DiagnosticLink 8.12 at no cost. All DTNA service shops are required to maintain the latest version of software on each of their stations.

This bulletin replaces the version dated February 12, 2021. Information about parts notes in the Paragon system have been added and the trimming instructions are revised. Universal floor mat designs fit multiple cab configurations and may require trimming. Trim lines displaying size options are scored into the pad side of the mat; use an existing floor mat as a guide for optimal results. The new mat should not interfere with safety-critical equipment, such as foot pedals.

Universal floor mat designs fit multiple cab configurations and may require trimming. Trim lines displaying size options are scored into the pad side of the mat; use an existing floor mat as a guide for optimal results. The new mat should not interfere with safety-critical equipment, such as foot pedals.

Certain vehicles with Detroit front axles and Meritor EX-L front air disc brakes do not have access to the front brake zerk fittings for lubrication.

Western Star trucks equipped with 20k Detroit front axles and disc brakes built up to 8/17/2020 do not have sufficient room to access the king pin grease zerk.

WST trucks equipped with 20k Detroit front axles and disc brakes built up to 8/17/2020 do not have sufficient room to access the king pin grease zerk.

The brake burnishing procedure can be used to help reduce brake related noise or imbalance concerns which may occur in the field.

The Enhanced Stability Control (ESC) function within the ABS module that applies to the vehicles in your possession needs to be updated for the axle spread values. The ESC with the current values functions as it should, but should be updated to ensure proper calibration in the future.

Daimler Trucks North America has released a new axle shaft to hub rubber O-ring (part number 11-30728-000) as a replacement for the paper gasket (part number 11-14418-000). The new O-ring will provide better sealing and is reusable. It is quicker and easier to use compared to the paper gasket, because using a paper gasket requires cleaning the hub when the axle shaft is removed.

With the start of production on March 2, 2020, the fasteners used to assemble the non-Airliner rear suspension (bogie) crossmember have changed. The rear suspension bogie crossmember gussets to the C-channel will be assembled with 5/818 fasteners. This change includes a revision to a higher friction nut that requires an increase in tightening torque. The new higher friction nut can be identified by its green color.

Minor note: added an update of document previously submitted. The related VMRS codes are added

Freightliner 108SD/114SD, Coronado, New Cascadia, and Business Class M2 vehicles and Western Star 4700 and 4900 vehicles equipped with a certain tire rating have the wrong Component GWR label. DTNA is requesting the current Component GWR label be replaced with the correct label.