2020 Jeep Cherokee TSBs
382 Technical Service Bulletins across 16 categories
Categories
Infotainment
96 bulletinsIntermittent Uconnect Box Requires Service Message.
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TBM Setting Stored Or Pending DTCs B22A9, B1560, B1561, B1562
Door speaker Inoperative or No Sound
SOS and Assistance Call Not Working After Radio Exchange Unit Installed
Radio Over The Air Updating to 34.42 Software Version ? Mobile Wi-Fi inoperative upon start up.
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? Hotspot gives 9No Internet9 connection message on phone when trying to connect to a device. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from 34.4 to 34.42.
Apple CarPlay Does Not Work Or Not Connecting
Customer Satisfaction Notification ZD7 - Radio Software update
Radio Over The Air JR34.41F Updating to JR34.42F Software Version ? Mobile WiFi inoperative upon start up.
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? WiFi hotspot gives ?No Internet? connection message on phone when trying to connect to a device. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from JR34.41F to JR34.42F. NOTE: The National campaign for this FOTA update launched July 5, 2023.
Customer Satisfaction Notification ZD7 - Radio Software Update
Radio Black Screen, Freezing, Reset, Cutting Out Or Inoperative Intermittently
SOS, Assistance Calls Not Successful After Radio Replacement or Radio Software Update
Customer Satisfaction Notification ZD7 - Radio Software Update
Radio Over The Air Updating to 34.42 Software Version ? Mobile Wi-Fi inoperative upon start up.
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? Hotspot gives 9No Internet9 connection message on phone when trying to connect to a device. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from 34.4 to 34.42.
Radio Over The Air JR34.3 Updating to JR34.32.Software Version Customers may experience one or more of the following:...
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Not be able to use Mobile Wi-Fi upon start up. Hotspot gives a no Internet connection message on phone when trying to connect to a device. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from JR34.3 to JR34.32. NOTE: National launch for this FOTA update is expected to begin February 20, 2023.
Radio Over The Air Updating to 40.12 Software Version Mobile Wi-Fi inoperative upon start up.
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Hotspot gives 9No Internet9 connection message on phone when trying to connect to a device. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from 39.5 to 40.12.
Radio Over The Air Updates to JR34.3/JR34.4 and JR34.41
Head unit button stuck DTC code B14DA-2A
UAS, UAQ, UCS, UAV, UCV and UCQ Radio Over The Air Software Version Updates This bulletin provides information...
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regarding the latest Flash Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. This is part of a two step FOTA update, first update brings software level to 22.61 and this second FOTA update will take the software to 22.64. National launch for this second step is May 24, 2021. Customers may experience one or more of the following:Navigation is incorrect or can not calculate route. GPS locations is inaccurate. Uconnect radio apps are all inoperable. Backup camera screen is blue (DT and KL). Green horizontal lines appear across screen (DT and KL). Anti-theft code request message. Backup camera screen is blank. Lines appear across screen. Radio control screen is blank or locked. Radio reset intermittently. Unable to adjust audio volume. Unable to switch modes between AM, FM, SAT or Media. In addition the following enhancements are included in this update:Carplay connectivity improvement. Improvement to Bluetooth phone pairing. Bluetooth devices unresponsive. Improved sound quality when using a Bluetooth phone.
Radio Reboot Continually
Bubbles Or Delamination On The Radio Display
Radio Reboot Continually
Apple CarPlay Malfunctioning, Does Not Launch Or Is Cutting In An Out On Wired And Wireless Connection, Radio Stuck When...
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IPhone Is Connected
Apple Carplay Inoperative Or Not Working, Phone Not Pairing, Carplay Lockup, Freeze or Audio Concerns
Radio Volume Uncontrollable Or Changing On Its Own
Radio Screen Freeze, Blank Screen And Reset
Uconnect Market Place APP Fatal Error Message
Apple Carplay Inoperative Or Not Working, Phone Not Pairing, Carplay Lockup, Freeze or Audio Concerns
?Device Not Supported? Message on the radio screen
Radio Enhancements Software Level 1848.34 This bulletin involves updating the radio software level to 1848.34.
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Customers may experience one or more of the following:Radio display screen flickers. Clock loses 6 seconds per day (JL with 5 inch screen). Ghost Touch issue, features, modes and App?s change without drivers input (does not affect rearview camera). Wireless connectivity pop noise. Pop message ?SXM Wait? displayed for extended period of time. The radio resets.
Radio Screen Flickering When Using Apple CarPlay Or Android Auto.
Uconnect Market Place APP Fatal Error Message
Radio Reboot Continually
Bubbles Or Delamination On The Radio Display
Radio Reboot Continually
Apple CarPlay Malfunctioning, Does Not Launch Or Is Cutting In An Out On Wired And Wireless Connection, Radio Stuck When...
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IPhone Is Connected
Apple Carplay Inoperative Or Not Working, Phone Not Pairing, Carplay Lockup, Freeze or Audio Concerns
Radio Volume Uncontrollable Or Changing On Its Own
Radio Screen Freeze, Blank Screen And Reset
UAS, UAQ, UCS, UAV, UCV and UCQ Radio Over The Air Software Version Updates This bulletin provides information...
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regarding the latest Flash Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. This is part of a two step FOTA update, first update brings software level to 22.61 and this second FOTA update will take the software to 22.64. National launch for this second step is May 24, 2021. Customers may experience one or more of the following:Navigation is incorrect or can not calculate route. GPS locations is inaccurate. Uconnect radio apps are all inoperable. Backup camera screen is blue (DT and KL). Green horizontal lines appear across screen (DT and KL). Anti-theft code request message. Backup camera screen is blank. Lines appear across screen. Radio control screen is blank or locked. Radio reset intermittently. Unable to adjust audio volume. Unable to switch modes between AM, FM, SAT or Media. In addition the following enhancements are included in this update:Carplay connectivity improvement. Improvement to Bluetooth phone pairing. Bluetooth devices unresponsive. Improved sound quality when using a Bluetooth phone.
Radio Reboot Continually
Bubbles Or Delamination On The Radio Display
Radio Reboot Continually
Apple CarPlay Malfunctioning, Does Not Launch Or Is Cutting In An Out On Wired And Wireless Connection, Radio Stuck When...
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IPhone Is Connected
Apple Carplay Inoperative Or Not Working, Phone Not Pairing, Carplay Lockup, Freeze or Audio Concerns
Radio Volume Uncontrollable Or Changing On Its Own
Radio Screen Freeze, Blank Screen And Reset
?Device Not Supported? Message on the radio screen
UAQ and UCQ Radio Enhancements This bulletin involves inspecting and if required, updating the radio software level to...
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39.5 Customers may experience one or more of the following: Intermittent, black radio display screen. Intermittent, radio freezes. Bluetooth pairing and/or connection issues. Lost radio presets. Radio channels change by itself. SXM icon inoperative. In addition, the following enhancement are included in this update:Enables map updates.
Radio UConnect GPS Based Trip Computer Missing
Uconnect Market Place APP Fatal Error Message
Apple Carplay Inoperative Or Not Working, Phone Not Pairing, Carplay Lockup, Freeze or Audio Concerns
Head unit button stuck DTC code B14DA-2A
UAQ and UCQ Radio Enhancements This bulletin involves inspecting and if required, updating the radio software level to...
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39.5 Customers may experience one or more of the following: Intermittent, black radio display screen. Intermittent, radio freezes. Bluetooth pairing and/or connection issues. Lost radio presets. Radio channels change by itself. SXM icon inoperative. In addition, the following enhancement are included in this update:Enables map updates.
Error Code 20 Message On the Radio Screen
Error Code 20 Message On the Radio Screen
Radio Screen Freeze, Blank Screen And Reset
Radio Screen Freeze, Blank Screen And Reset
Apple CarPlay Does Not Work Or Not Connecting
Radio Replacement Reset Routine, Radio Has Missing Icons Or Are Grayed Out
?Device Not Supported? Message on the radio screen
Radio Lockup In The Software Installation Screen After Accepting FOTA Update (Incorrect "S2008000204" indicated on...
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published document)
Radio Lockup In The Software Installation Screen After Accepting FOTA Update (Incorrect "S2008000204" indicated on...
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published document)
Media Device Connection Guidelines For Bluetooth, Apple CarPlay, Android Auto Or USB To The Radio Head Unit
UAQ and UCQ Radio Enhancements This bulletin involves inspecting and if required, updating the radio software level to...
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39.5 Customers may experience one or more of the following: Intermittent, black radio display screen. Intermittent, radio freezes. Bluetooth pairing and/or connection issues. Lost radio presets. Radio channels change by itself. SXM icon inoperative. In addition, the following enhancement are included in this update:Enables map updates.
?Device Not Supported? Message on the radio screen
UAS, UAQ, UCS, UAV, UCV and UCQ Radio Over The Air Software Version Updates This bulletin provides information...
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regarding the latest Flash Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. This is part of a two step FOTA update, first update brings software level to 22.61 and this second FOTA update will take the software to 22.64. National launch for this second step is May 24, 2021. Customers may experience one or more of the following:Navigation is incorrect or can not calculate route. GPS locations is inaccurate. Uconnect radio apps are all inoperable. Backup camera screen is blue (DT and KL). Green horizontal lines appear across screen (DT and KL). Anti-theft code request message. Backup camera screen is blank. Lines appear across screen. Radio control screen is blank or locked. Radio reset intermittently. Unable to adjust audio volume. Unable to switch modes between AM, FM, SAT or Media. In addition the following enhancements are included in this update:Carplay connectivity improvement. Improvement to Bluetooth phone pairing. Bluetooth devices unresponsive. Improved sound quality when using a Bluetooth phone.
Radio Reboot Continually
Bubbles Or Delamination On The Radio Display
Radio Reboot Continually
Apple CarPlay Malfunctioning, Does Not Launch Or Is Cutting In An Out On Wired And Wireless Connection, Radio Stuck When...
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IPhone Is Connected
Apple Carplay Inoperative Or Not Working, Phone Not Pairing, Carplay Lockup, Freeze or Audio Concerns
Radio Volume Uncontrollable Or Changing On Its Own
Radio Screen Freeze, Blank Screen And Reset
Radio Screen Freeze, Blank Screen And Reset
Apple CarPlay Does Not Work Or Not Connecting
Radio Replacement Reset Routine, Radio Has Missing Icons Or Are Grayed Out
Radio Screen Flickering When Using Apple CarPlay Or Android Auto.
Radio Screen Flickering When Using Apple CarPlay Or Android Auto.
Navigation Shows Incorrect Location
Radio UConnect GPS Based Trip Computer Missing
Uconnect Market Place APP Fatal Error Message
Apple Carplay Inoperative Or Not Working, Phone Not Pairing, Carplay Lockup, Freeze or Audio Concerns
Uconnect Market Place APP Fatal Error Message
VP2R Radio Clock Not Keeping Time
UAQ and UCQ Radio Enhancements This bulletin provides information regarding a radio software update 34.2, which is part of a safety recall.
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Customers may experience one or more of the following:Hard buttons on rearview mirror do not launch SOS or Assist Calls. Inaccurate clock time. Bluetooth device is slow to pair. Loss of saved radio presets. No audio output coming from the radio. Can not control audio volume. Rear view camera display will not turn on. GPS unable to load and find location. Voice recognition unable to recognize contact to place calls. Phone book is unable to load/sync.
Customer Satisfaction Notification U28 Uconnect App
VP4 Panasonic Radio USB Software Update Error Codes And Guidelines For Recovery
Radio Issues With iPhone 11
Error Code 20 Message On the Radio Screen
Satellite Radio Inoperative Radio Has Code B156B-13.
Service 4WD Lamp On, 4WD System Unavailable Service Required Message Displayed On Cluster
Satellite Radio Inoperative Radio Has Code B156B-13.
Service 4WD Lamp On, 4WD System Unavailable Service Required Message Displayed On Cluster
Satellite Radio Inoperative Radio Has Code B156B-13.
Service 4WD Lamp On, 4WD System Unavailable Service Required Message Displayed On Cluster
Apple Carplay Inoperative Or Not Working, Phone Not Pairing, Carplay Lockup Or Freeze.
Radio Enhancements This bulletin involves updating the radio software level to 1848.24.
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Customers may experience one or more of the following: Ghost Touch, features, modes and App?s changing without drivers input. Bluetooth pop noise. Pop message ?SXM Wait? displayed for extended period of time. The radio resets.
Electrical
68 bulletinsStart Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...
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Battery Charging Message, Presence of IBS Related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
ESC Light Illuminated.
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DTC C1252-92 VACUUM PUMP CONTROL CIRCUIT And Or P258B ELECTRONIC VACUUM PUMP PERFORMANCE
Decreased Remote Start And RKE Range.
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Tire Pressure Sensors Values Are Not Displayed
"CANISTER Vapor -If an issue is detected with the Evaporative System Integrity Module (ESIM) Detector and not the Vapor...
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Canister, only replace the ESIM Detector. -Before replacing the Vapor Canister due to Hard to Fill condition, replicate the condition at the Gas Station. If the condition is replicated, then check: 1) for kinked or pinched Clean Air Hose between the ESIM and the EVAP Air Filter; 2) for plugged EVAP Air Filter; 3) for kinked or pinched Vapor Hose between the Fuel Tank and the Vapor Canister. If the EVAP Filter is restricted, the replace the Filter. -Check if the Vapor Canister is flooded with fuel or the Recirculation Line has fuel. If fuel is found in the Vapor Canister or the Recirculation Line, then drop the Fuel Tank, remove the FDM Lock Ring to check if the internal Vapor Line is properly connected to the FDM Port. If the Vapor Line is not connected, then drain the fuel from the internal Vapor Line and properly connect to the FDM. Replace the Vapor Canister and the ESIM."
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...
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Battery Charging Message, Presence of IBS Related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...
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Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
Battery Drain Suspected or "Identified" From USB or Media Hub
"Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...
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Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On "
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...
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Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website...
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to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.
Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website...
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to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.
Flash: Powertrain Control Module (PCM) Updates Customers may experience a Malfunction Indicator Lamp (MIL) illumination.
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Upon further investigation the technician may find one or more of the following Diagnostic Trouble Codes (DTC)s: ? **P24D1-00 -Particulate Matter Sensor Regeneration Incomplete. NOTE: This software update will help prevent P24D1-00 from setting.
Radio Remained On After Ignition Is Switched Off, Dead Battery From Excessive Radio Current Draw
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...
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Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
Decreased Remote Start And RKE Range.
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Tire Pressure Sensors Values Are Not Displayed
No Start, Cannot Complete Module Replace, Proxi Or Module Proxi Configuration
Malfunction Indicator Lamp (MIL) Illuminated.
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Diagnostic Trouble Code (DTC) U02A3 ? Lost Communication ith Particulate Matter (PM) Sensor, Set After PM Sensor Replacement.
Flash: Heating Ventilation and Air Conditioning (HVAC) Updates This bulletin involves reprogramming the HVAC module...
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with the latest available software. Customers may experience the following: During a remote start, the heated wheel, seat, mirrors and/or the ElectricBack Light (EBL) may not turn on.
Battery Drain Suspected or "Identified" From USB or Media Hub
No Start, After Flash And Or PCM Replace, DTC P0513 Invalid Skim Key Setting
Battery Drain Concern, Dual USB Port Normal Operational Draw, Extended Illumination Or Extended Operation After Key Off
Radio Remained On After Ignition Is Switched Off, Dead Battery from Excessive Radio Current Draw
Flash: Heating Ventilation and Air Conditioning (HVAC) Updates This bulletin involves reprogramming the HVAC module...
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with the latest available software. Customers may experience the following: During a remote start, the heated wheel, seat, mirrors and/or the ElectricBack Light (EBL) may not turn on.
Battery Drain Suspected or "Identified" From USB or Media Hub
Flash: Heating Ventilation and Air Conditioning (HVAC) Updates This bulletin involves reprogramming the HVAC module...
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with the latest available software. Customers may experience the following: During a remote start, the heated wheel, seat, mirrors and/or the ElectricBack Light (EBL) may not turn on.
Battery Drain Suspected or "Identified" From USB or Media Hub
Flash: Powertrain Control Module (PCM) Updates - AN-K4MCA-18-20201101 Refer to China Joint Venture (JV) released...
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document AN-K4MCA-18-20201101, for details on this service action.
Rear Wheels Rubbing On Splash Shields/Wheel Liners This bulletin involves inspecting for the wrong size tire and wheel...
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assemblies and possibly replacing all five wheel assemblies, Tire Pressure Monitoring (TPM) sensors, flashing the Electronic Power Steering (EPS) and performing a Proxi alignment. Customers may experience the following condition:The rear 17 in. tires are rubbing on the wheel liners. This condition is due to an incorrect 17 in. tire and wheel size, for the North Edition packages that require 18 in. tires and wheels.
Decreased Remote Start And RKE Range.
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Tire Pressure Sensors Values Are Not Displayed
No Start, After Flash And Or PCM Replace, DTC P0513 Invalid Skim Key Setting
Battery Drain Concern, Dual USB Port Normal Operational Draw, Extended Illumination Or Extended Operation After Key Off
Flash: Powertrain Control Module (PCM) Updates This bulletin involves reprogramming the PCM with the latest available software.
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Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find the following DTC.P1614-00 - ECU Reset-Recovery Occurred(North America Only). Customers may experience a message on the instrument cluster stating " Speed limiter ready " after the first press of the speed limiter button and the Active Vehicle Speed Limiter (AVSL) is inoperative(Sales Code NH2).Inform the customer after the software update that the proper operative will be when the customer presses the speed limiter button twice a message on the instrument cluster stating " Speed limiter ready " and the AVSL feature will work correctly(Sales Code NH2).
No Start, Cannot Complete Module Replace, Proxi Or Module Proxi Configuration
Customer complaint includes a Mil-on condition.
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Upon further investigation, one or more of the following fault codes may be set in the PCM:
WIRING, Body Before replacing this harness, please contact FCA Redacted Content to see if a repair kit is available for your application.
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If no response in 15 minutes, proceed with repair. Please email pictures of harness defects to FCA Redacted Content
ULQ Radio Enhancements This bulletin involves inspecting and if required, updating the radio software level to 34.2.
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If the software update is performed on a radio with software below 19.9, the radio could be damaged and will need to be replaced. Customers may experience one or more of the following:Lost radio presets. Radio display screen is black when the ignition is on. Radio may reset, turn itself off and then back on again. Park assist chime will continue to chime after the vehicle is turn off. Radio will display the incorrect speed limit in kph when approaching a road speed camera. In addition the following enhancements are included:Voice Recognition (VR) and Bluetooth improvements. Improvements for Off-road pages.
Battery Drain Concern, Dual USB Port Normal Operational Draw, Extended Illumination After Key Off
Battery Tester Warranty Code Procedures, Midtronics Charger Update Process
Battery Tester Warranty Code Procedures, Medtronic Update Process
No Start, After Flash And Or PCM Replace, DTC P0513 Invalid Skim Key Setting
Battery Drain Concern, Dual USB Port Normal Operational Draw, Extended Illumination Or Extended Operation After Key Off
RELAY, Micro **This applies to the 2020 KL and 2021 KL Only!!** Owner reports in colder temperatures the vehicle may...
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exhibit a No Start or and/or a Start and Stall fail to Start condition. Vehicle will start normally when PDC or vehicle is warmed up. This symptom may also be accompanied by DTC P1279 -STARTER CONTROL CIRCUIT 2 OPEN. Refer to SOL Publication S2108000002 REV B to ensure it is applicable to the vehicle prior to moving forward. For SOL S2108000002 REV B, the Denso 68406797AA may not be available / may be on Backorder. In the event 68406797AA is on backorder, another validated Denso relay to use is 68244159AA. Quantities for this relay are limited, we kindly request to only order on an as needed basis until mid March 2021 so customer vehicles currently exhibiting this issue can be repaired. CAUTION: Denso relay part number 68244159AA can only be used in the Run/Start relay location. Premature relay failure will occur if used in other locations. Other locations require relays which can handle higher duty cycle requirements. Note: Only the Run/Start relay will require replacement for the issue identified in S2108000002 REV B. No other Song Chuan relays should be replaced for this condition.
Rear Tires Rubbing On Splash Shields/Wheel Liners This bulletin involves inspecting for the wrong size tire and wheel...
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assemblies and possibly replacing all five wheel assemblies, Tire Pressure Monitoring (TPM) sensors, flashing the Electronic Power Steering (EPS) and performing a Proxi alignment. Customers may experience the following condition: The rear 17 in. tires are rubbing on the wheel liners. This condition is due to an incorrect 17 in. tire and wheel size, for the North Edition packages that require 18 in. tires and wheels.
Flash: Powertrain Control Module (PCM) Updates This bulletin involves reprogramming the PCM with the latest available software.
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Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find the following DTC.P1614-00 - ECU Reset-Recovery Occurred(North America Only). Customers may experience a message on the instrument cluster stating "Speed Limiter Ready" after the first press of thespeed limiter button and the Active Vehicle Speed Limiter (AVSL) is inoperative(Sales Code NH2).Inform the customer after the software update that the proper operative will be when thecustomer presses the speed limiter button twice a message on the instrument cluster stating "Speed limiter ready" and the AVSL feature will workcorrectly(Sales Code NH2).
Customer complaint includes a Mil-on condition.
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Upon further investigation, one or more of the following fault codes may be set in the PCM:
No Start, After Flash And Or PCM Replace, DTC P0513 Invalid Skim Key Setting
Battery Drain Concern, Dual USB Port Normal Operational Draw, Extended Illumination Or Extended Operation After Key Off
ULQ Radio Enhancements This bulletin involves inspecting and if required, updating the radio software level to 34.2.
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If the software update is performed on a radio with software below 19.9, the radio could be damaged and will need to be replaced. Customers may experience one or more of the following:Lost radio presets. Radio display screen is black when the ignition is on. Radio may reset, turn itself off and then back on again. Park assist chime will continue to chime after the vehicle is turn off. Radio will display the incorrect speed limit in kph when approaching a road speed camera. In addition the following enhancements are included:Voice Recognition (VR) and Bluetooth improvements. Improvements for Off-road pages.
Battery Drain Concern, Dual USB Port Normal Operational Draw, Extended Illumination After Key Off
RELAY, Micro **This applies to the 2020 KL and 2021 KL Only!!** Owner reports in colder temperatures the vehicle may...
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exhibit a No Start or and/or a Start and Stall fail to Start condition. Vehicle will start normally when PDC or vehicle is warmed up. This symptom may also be accompanied by DTC P1279 -STARTER CONTROL CIRCUIT 2 OPEN. Refer to SOL Publication S2108000002 REV B to ensure it is applicable to the vehicle prior to moving forward. For SOL S2108000002 REV B, the Denso 68406797AA may not be available / may be on Backorder. In the event 68406797AA is on backorder, another validated Denso relay to use is 68244159AA. Quantities for this relay are limited, we kindly request to only order on an as needed basis until mid March 2021 so customer vehicles currently exhibiting this issue can be repaired. CAUTION: Denso relay part number 68244159AA can only be used in the Run/Start relay location. Premature relay failure will occur if used in other locations. Other locations require relays which can handle higher duty cycle requirements. Note: Only the Run/Start relay will require replacement for the issue identified in S2108000002 REV B. No other Song Chuan relays should be replaced for this condition.
Rear Tires Rubbing On Splash Shields/Wheel Liners This bulletin involves inspecting for the wrong size tire and wheel...
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assemblies and possibly replacing all five wheel assemblies, Tire Pressure Monitoring (TPM) sensors, flashing the Electronic Power Steering (EPS) and performinga Proxi alignment. Customers may experience the following condition: The rear 17 in. tires are rubbing on the wheel liners. This conditionis due to an incorrect 17 in. tire and wheel size, for the North Edition packages that require 18 in. tires and wheels.
Rear Tires Rubbing On Splash Shields/Wheel Liners This bulletin involves inspecting for the wrong size tire and wheel...
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assemblies and possibly replacing all five wheel assemblies, Tire Pressure Monitoring (TPM) sensors, flashing the Electronic Power Steering (EPS) and performing a Proxi alignment. Customers may experience the following condition: The rear 17 in. tires are rubbing on the wheel liners. This condition is due to an incorrect 17 in. tire and wheel size, for the North Edition packages that require 18 in. tires and wheels.
Flash: Powertrain Control Module (PCM) Updates This bulletin involves reprogramming the PCM with the latest available software.
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Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find the following DTC.P1614-00 - ECU Reset-Recovery Occurred(North America Only). Customers may experience a message on the instrument cluster stating "Speed Limiter Ready" after the first press of thespeed limiter button and the Active Vehicle Speed Limiter (AVSL) is inoperative(Sales Code NH2).Inform the customer after the software update that the proper operative will be when thecustomer presses the speed limiter button twice a message on the instrument cluster stating "Speed limiter ready" and the AVSL feature will workcorrectly(Sales Code NH2).
Flash: Powertrain Control Module (PCM) Updates - AN-K4MCA-18-20201101 Refer to China Joint Venture (JV) released...
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document AN-K4MCA-18-20201101, for details on this service action.
Flash: Powertrain Control Module (PCM) Updates - AN-K4MCA-18-20201101 Refer to China Joint Venture (JV) released...
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document AN-K4MCA-18-20201101, for details on this service action.
Rear Wheels Rubbing On Splash Shields/Wheel Liners This bulletin involves inspecting for the wrong size tire and wheel...
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assemblies and possibly replacing all five wheel assemblies, Tire Pressure Monitoring (TPM) sensors, flashing the Electronic Power Steering (EPS) and performing a Proxi alignment. Customers may experience the following condition:The rear 17 in. tires are rubbing on the wheel liners. This condition is due to an incorrect 17 in. tire and wheel size, for the North Edition packages that require 18 in. tires and wheels.
Flash: Powertrain Control Module (PCM) Updates - AN-K4-18-20200824 Refer to China Joint Venture (JV) released document...
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AN-K4-18-20200824, for details on this service action.
Flash: Powertrain Control Module (PCM) Updates This bulletin involves reprogramming the PCM with the latest available software.
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Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find the following DTC.P1614-00 - ECU Reset-Recovery Occurred(North America Only). Customers may experience a message on the instrument cluster stating " Speed limiter ready " after the first press of the speed limiter button and the Active Vehicle Speed Limiter (AVSL) is inoperative(Sales Code NH2).Inform the customer after the software update that the proper operative will be when the customer presses the speed limiter button twice a message on the instrument cluster stating " Speed limiter ready " and the AVSL feature will work correctly(Sales Code NH2).
Charging System, Battery Diagnostic Tools and Warranty This information only bulletin discusses using the correct test...
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equipment for testing batteries and charging systems, and also warranty reimbursement when battery replacements are necessary.
Flash: Radio Frequency Hub Module (RF-HUB) Updates This bulletin involves reprogramming the RF-HUB with the latest software available.
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The customer may describe that the Uconnect remote function inoperable when using the phone/mobile App.Remote operations from the Uconnect app, listed below, are inoperative:Remote operations/Remote commands using the app for Lock, Unlock and Remote start.
Lane Departure and Park Assist Features Inoperable This bulletin involves performing a Proxi routine and calibrate...
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Electronic Power Steering (EPS) Customers may notice the Odometer flashing. Upon further investigation the technician may find one of the following DTCs have been set:B2204-55 - ECU Configuration Mismatch - Not Configured. Customers may also describe the following condition:The lane departure and the park assist features do not work.
Flash: Radio Frequency Hub Module (RF-HUB) Updates This bulletin involves reprogramming the RF-HUB with the latest software available.
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The customer may describe that the Uconnect remote function inoperable when using the phone/mobile App.Remote operations from the Uconnect app, listed below, are inoperative:Remote operations/Remote commands using the app for Lock, Unlock and Remote start.
Lane Departure and Park Assist Features Inoperable This bulletin involves performing a Proxi routine and calibrate...
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Electronic Power Steering (EPS) Customers may notice the Odometer flashing. Upon further investigation the technician may find one of the following DTCs have been set:B2204-55 - ECU Configuration Mismatch - Not Configured. Customers may also describe the following condition:The lane departure and the park assist features do not work.
Flash: Radio Frequency Hub Module (RF-HUB) Updates This bulletin involves reprogramming the RF-HUB with the latest software available.
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The customer may describe that the Uconnect remote function inoperable when using the phone/mobile App.Remote operations from the Uconnect app, listed below, are inoperative:Remote operations/Remote commands using the app for Lock, Unlock and Remote start.
Lane Departure and Park Assist Features Inoperable This bulletin involves performing a Proxi routine and calibrate...
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Electronic Power Steering (EPS) Customers may notice the Odometer flashing. Upon further investigation the technician may find one of the following DTCs have been set:B2204-55 - ECU Configuration Mismatch - Not Configured. Customers may also describe the following condition:The lane departure and the park assist features do not work.
Key Programming, Security Pin Request, Pin Invalid
Intelligent Battery Sensor-IBS Installation, Battery Charging Message, Start Stop Charging Warning Lamp Illuminated On...
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Stop Start Equipped Vehicles
ESC Light Illuminated.
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DTC C1252-92 VACUUM PUMP CONTROL CIRCUIT And Or P258B ELECTRONIC VACUUM PUMP PERFORMANCE
Engine
62 bulletinsService 4wd Light On, AWD System Service Required Message Illuminated.
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Diagnostic Trouble Code (DTC) C14A7-97 PTU Motor Component Or System Operation Obstructed Or Blocked.
Before replacing any parts please refer to SOL S2518000008 if it applies to the vehicle you are working on based on a VIN search in Service Library.
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Before replacing this part due to Engine Light On with P1CEA (Boost Side EVAP Purge System Performance), check for: 1) Improperly connected or kinked/pinched Purge Hoses at the Ejector Tees on the Air Box or Duct. 2) Improperly connected or kinked/pinched Purge Hose at the Purge Solenoid or OBD Valve. 3) Improperly connected or kinked/pinched Purge Hose at the Intake. 4) Check for the correct Purge Hoses installation.
THROTTLE BODY
ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA).
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For any other MY review and follow instructions from the latest STAR Online S1809000007 available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.
ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA).
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For any other MY (with mileage above 30,000) review and follow instructions from STAR Online S1809000007 REV. C available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.
Service 4wd Light On, AWD System Service Required Message Illuminated.
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Diagnostic Trouble Code (DTC) C14A7-97 PTU Motor Component Or System Operation Obstructed Or Blocked, Set.
Water Quality When Mixed With Engine Coolant
ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA).
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For any other MY review and follow instructions from the latest STAR Online S1809000007 available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.
ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA).
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For any other MY (with mileage above 30,000) review and follow instructions from STAR Online S1809000007 REV. C available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.
Issue involves overheating, running hot, coolant leaks and related symptoms after a Mopar replacement engine has been...
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installed in the vehicle.
Customer Complaint May Include Engine Oil Leak Or Consumption
Flash: Powertrain Control Module (PCM) Updates This bulletin involves reprogramming the Powertrain Control Module (PCM)...
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with the latest available software. Customers may also experience the following condition:When the cruise control is engaged and the Active Vehicle Speed Limiter (AVSL) button is pressed, Instrument Panel Cluster (IPC) display skips ?Cruise Control Canceled? message and displays ?Speed Limiter Ready?. In addition the following software enhancement are included:Improved idle after a hot restart.
Valve Body Learn Procedure On WiTech Shows The Transmission Is Not In The Proper Gear After Repairs
Flash: Powertrain Control Module (PCM) Updates This bulletin involves reprogramming the PCM with the latest available software.
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Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find one or more ofthe following DTCs have been set: P1D83 - Implausible Engine Oil Temperature Signal Received. P2610 - PCM Internal Engine Off Timer Performance. Customers may experience one or more of the following: An audible clunk after applying throttle from a coasting condition, predominantlyin fifth and sixth gear while driving 48 - 72 kph (30 - 45 mph). Software was updated to better address this condition. A message on the instrument cluster stating ?Speed limiter ready? afterthe first press of the speed limiter button and the Active Vehicle Speed Limiter (AVSL) is inoperative(Equipped with NH2 Sales Code Only). Inform the customer after the software update thatthe proper operative will be when the customer presses the speed limiter button twice, a messageon the instrument cluster stating ?Speed limiter ready? and the AVSL feature will work correctly (Equipped with NH2 Sales Code Only).
Flash: Powertrain Control Module (PCM) Updates This bulletin involves reprogramming the PCM with the latest available software.
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The customer may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find one or more of the following Diagnostic Trouble Codes (DTCs):P20EE-00 - SCR NOx Catalyst Efficiency Below Threshold Bank 1 Catalyst 1. P24B2-00 - Particulate Matter Sensor Circuit Intermittent. Customers may also describe the following condition:Engine Start/Stop inoperative after previous software update. Remote start inoperative(South Korea vehicles only). Incorrect vehicle speed reported by the cluster when the driver changes the speed units. Undesirable pedal response in 4-LO mode. Selective Catalytic Reduction (SCR) system fault codes logged at higher vehicle speeds. Alternator load protection at idle. Check Engine Lamp or low battery indicator
Check engine lamp on.
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Fault code P0244- TURBOCHARGER/SUPERCHARGER WASTEGATE SOLENOID "A" RANGE/PERFORMANCE is set in the Powertrain Control Module (PCM a.k.a. ECM) after the turbocharger assembly has been replaced.
Turbocharger If the turbo is being replaced for an oil leak concern, please inspect the area around the turbo oil feed o-ring for a leak.
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The o-ring is serviced separately and complete turbo replacement may not be necessary.
Heater Hoses Installed Incorrectly This bulletin involves inspecting the heater hoses and possibly draining the engine...
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coolant, swapping the heater hoses and refilling the engine coolant. Some vehicles may have been built with one or more of the following:Heater hoses installed in reversed order. If the coolant was drained and replaced, a sign the heater hoses are reversed is the vehicle will also make a gurgling noise.
Flash: Powertrain Control Module (PCM) Updates This bulletin involves reprogramming the PCM with the latest available software.
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Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find the following Diagnostic Trouble Code (DTC).P2610 - PCM Internal Engine Off Timer Performance. Customers may experience one or more of the following:An audible clunk after applying throttle from a coasting condition, predominantly in fifth and sixth gear while driving 48 - 72 kph (30 - 45 mph). A message on the instrument cluster stating ?Speed limiter ready? after the first press of the speed limiter button and the Active Vehicle Speed Limiter (AVSL) is inoperative(Equipped with NH2 Sales Code Only).Inform the customer after the software update that the proper operative will be when the customer presses the speed limiter button twice, a message on the instrument cluster stating ?Speed limiter ready?and the AVSL feature will work correctly (Equipped with NH2 Sales Code Only).
Engine Surge Feel and/or Diagnostic Trouble Code P0299 ? Turbo Underboost Condition After Updating The Powertrain Control Module (PCM) Software.
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(ETL, ETM, ETN Engines)
Customer Complaint May Include Engine Oil Leak Or Consumption
Customer Complaint May Include Engine Oil Leak Or Consumption
Flash: Powertrain Control Module (PCM) Updates This bulletin involves reprogramming the PCM with the latest available software.
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Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find the following Diagnostic Trouble Code (DTC).P2610 - PCM Internal Engine Off Timer Performance. Customers may also experience a message on the instrument cluster stating " Speed limiter ready " after the first press of the speed limiter button and the Active Vehicle Speed Limiter (AVSL) is inoperative(equipped with NH2 Sales Code only).Inform the customer after the software update that the proper operative will be when the customer presses the speed limiter button twice a message on the instrument cluster stating " Speed limiter ready " and the AVSL feature will work correctly(equipped with NH2 Sales Code only).
Flash: Powertrain Control Module (PCM) Updates This bulletin involves reprogramming the Powertrain Control Module (PCM)...
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with the latest available software. Customers may also experience the following condition:When the cruise control is engaged and the Active Vehicle Speed Limiter (AVSL) button is pressed, Instrument Panel Cluster (IPC) display skips ?Cruise Control Canceled? message and displays ?Speed Limiter Ready?. In addition the following software enhancement are included:Improved idle after a hot restart.
Valve Body Learn Procedure On WiTech Shows The Transmission Is Not In The Proper Gear After Repairs
Issue involves overheating, running hot, coolant leaks and related symptoms after a Mopar replacement engine has been...
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installed in the vehicle.
Customer Complaint May Include Engine Oil Leak Or Consumption
Transmission Kit with Torque Converter 1.
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All Promaster (VF) 3.6L/62TE equipped vehicles. If the transmission bracket to the transmission case fasteners are removed during servicing, the fasteners (Part Number 06511385A$) are one-time usage. Vehicles built prior to 10/23/2015 requires Service Kit PN 68461214AA; includes Transmission Isolator PN 68264483AA, and Adaptation Bracket 68264479AA and Fastener Service Kit PN 68329056AA Vehicles built after on or after 10/23/2015 will require only the Fastener Service Kit PN 68329056AA. 2. All 3.6L/62TE equipped vehicles. If the vehicle you are repairing has a crack in the flex plate or failed pump bushing inspect and confirm that both (2) dowel pins are present in the engine block, which align the transmission center line to the crank shaft centerline and visually inspect the dowel alignment holes in the transmission case. If the holes are damaged or elongated the transmission should be replaced to prevent further damage to the transmission/flexplate or pump bushing due to the inability to properly align the engine to the transmission during the repair. 3. All 62TE equipped vehicles. If pump bushing is scored or damaged and the dowel pin alignment holes are ok, replace the pump assembly as opposed to complete transmission. 4. All 62TE equipped vehicles. If vehicle is jerking/slipping with MIL code(s) P0740 or P2764, check TCC Solenoid operation. If TCC Solenoid is ok, the codes are indicative of a torque converter failure. Replace the torque converter.
Flash: Powertrain Control Module (PCM) Updates This bulletin involves reprogramming the PCM with the latest available software.
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Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find the following Diagnostic Trouble Code (DTC).P2610 - PCM Internal Engine Off Timer Performance. Customers may experience one or more of the following:An audible clunk after applying throttle from a coasting condition, predominantly in fifth and sixth gear while driving 48 - 72 kph (30 - 45 mph).Software was updated to better address this condition. A message on the instrument cluster stating ?Speed limiter ready? after the first press of the speed limiter button and the Active Vehicle Speed Limiter (AVSL) is inoperative(Equipped with NH2 Sales Code Only).Inform the customer after the software update that the proper operative will be when the customer presses the speed limiter button twice, a message on the instrument cluster stating ?Speed limiter ready? and the AVSL featurewill work correctly (Equipped with NH2 Sales Code Only).
Customer Complaint May Include Engine Oil Leak Or Consumption
Flash: Powertrain Control Module (PCM) Updates This bulletin involves reprogramming the Powertrain Control Module (PCM)...
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with the latest available software. A small number of customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find one or more of the following Diagnostic Trouble Codes (DTCs): P2172 - High Airflow/Vacuum Leak Detected (Instantaneous Accumulation). P02EE - Cylinder 1 Injector Circuit Performance. P02EF - Cylinder 2 Injector Circuit Performance. P02F0 - Cylinder 3 Injector Circuit Performance. P02F1 - Cylinder 4 Injector Circuit Performance. Customers may also experience the following condition:When the cruise control is engaged and the Active Vehicle Speed Limiter (AVSL) button is pressed, Instrument Panel Cluster (IPC) display skips ?Cruise Control Canceled? message and displays ?Speed Limiter Ready?. In addition the following software enhancement are included:Improved idle after a hot restart.
Customer Complaint May Include Engine Oil Leak Or Consumption
Customer complaint may include engine oil leak/consumption.
ADAPTER, Engine Oil Filter (Pentastar V6) All vehicles equipped with a 3.2L or 3.6L except for model year 2014 vehicles...
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with leak concern: 1) Ensure the Oil Filter Adapter (OFA) Cap O-ring is seated in the proper groove in the cap and not damaged or cut. 2) If replacing the (OFA) due to a leak detected between (OFA) and block. Ensure the torque on the 5 bolts are torqued to 12nm. If not record the actual values, torque to 12nm and contact the FCA employees listed below. 3) Remove the (OFA) and replace the O-ring and gaskets only (Kit #68191356A$), NOT THE OFA. 4) If oil was drained, add oil dye to ensure the leak is repaired. For model year 2014 vehicles replace the Oil Filter Adaptor. 5) When replacing PN's 68310865A$ & 68308741A$, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.
Flash: Powertrain Control Module (PCM) Updates This bulletin involves reprogramming the PCM with the latest available software.
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Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find the following Diagnostic Trouble Code (DTC).P2610 - PCM Internal Engine Off Timer Performance. Customers may experience one or more of the following:An audible clunk after applying throttle from a coasting condition, predominantly in fifth and sixth gear while driving 48 - 72 kph (30 - 45 mph).Software was updated to better address this condition. A message on the instrument cluster stating ?Speed limiter ready? after the first press of the speed limiter button and the Active Vehicle Speed Limiter (AVSL) is inoperative(Equipped with NH2 Sales Code Only).Inform the customer after the software update that the proper operative will be when the customer presses the speed limiter button twice, a message on the instrument cluster stating ?Speed limiter ready? and the AVSL featurewill work correctly (Equipped with NH2 Sales Code Only).
Flash: Powertrain Control Module (PCM) Updates This bulletin involves reprogramming the PCM with the latest available software.
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The customer may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find one or more of the following Diagnostic Trouble Codes (DTCs):P20EE-00 - SCR NOx Catalyst Efficiency Below Threshold Bank 1 Catalyst 1. P24B2-00 - Particulate Matter Sensor Circuit Intermittent. Customers may also describe the following condition: Engine Start/Stop inoperative after previous software update. Remote start inoperative (South Korea vehicles only). Incorrect vehicle speed reported by the cluster when the driver changes the speed units. Undesirable pedal response in 4-LO mode. Selective Catalytic Reduction (SCR) system fault codes logged at higher vehicle speeds. Alternator load protection at idle. Check Engine Lamp or low battery indicator
Check engine lamp on.
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Fault code P0244- TURBOCHARGER/SUPERCHARGER WASTEGATE SOLENOID "A" RANGE/PERFORMANCE is set in the Powertrain Control Module (PCM a.k.a. ECM) after the turbocharger assembly has been replaced.
Turbocharger If the turbo is being replaced for an oil leak concern, please inspect the area around the turbo oil feed o-ring for a leak.
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The o-ring is serviced separately and complete turbo replacement may not be necessary.
Flash: Powertrain Control Module (PCM) Updates This bulletin involves reprogramming the PCM with the latest available software.
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The customer may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find one or more of the following Diagnostic Trouble Codes (DTCs):P20EE-00 - SCR NOx Catalyst Efficiency Below Threshold Bank 1 Catalyst 1. P24B2-00 - Particulate Matter Sensor Circuit Intermittent. Customers may also describe the following condition:Engine Start/Stop inoperative after previous software update. Remote start inoperative(South Korea vehicles only). Incorrect vehicle speed reported by the cluster when the driver changes the speed units. Undesirable pedal response in 4-LO mode. Selective Catalytic Reduction (SCR) system fault codes logged at higher vehicle speeds. Alternator load protection at idle. Check Engine Lamp or low battery indicator
Check engine lamp on.
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Fault code P0244- TURBOCHARGER/SUPERCHARGER WASTEGATE SOLENOID "A" RANGE/PERFORMANCE is set in the Powertrain Control Module (PCM a.k.a. ECM) after the turbocharger assembly has been replaced.
Turbocharger If the turbo is being replaced for an oil leak concern, please inspect the area around the turbo oil feed o-ring for a leak.
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The o-ring is serviced separately and complete turbo replacement may not be necessary.
Heater Hoses Installed Incorrectly This bulletin involves inspecting the heater hoses and possibly draining the engine...
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coolant, swapping the heater hoses and refilling the engine coolant. Some vehicles may have been built with one or more of the following:Heater hoses installed in reversed order. If the coolant was drained and replaced, a sign the heater hoses are reversed is the vehicle will also make a gurgling noise.
Flash: Powertrain Control Module (PCM) Updates This bulletin involves reprogramming the PCM with the latest available software.
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Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find the following Diagnostic Trouble Code (DTC).P2610 - PCM Internal Engine Off Timer Performance. Customers may experience one or more of the following:An audible clunk after applying throttle from a coasting condition, predominantly in fifth and sixth gear while driving 48 - 72 kph (30 - 45 mph). A message on the instrument cluster stating ?Speed limiter ready? after the first press of the speed limiter button and the Active Vehicle Speed Limiter (AVSL) is inoperative(Equipped with NH2 Sales Code Only).Inform the customer after the software update that the proper operative will be when the customer presses the speed limiter button twice, a message on the instrument cluster stating ?Speed limiter ready?and the AVSL feature will work correctly (Equipped with NH2 Sales Code Only).
(Revision A) No Start, Check Engine Lamp On, Multiple Cluster Warning Lamps On
CAP, Engine Oil, Fill (O RING, Oil Filler Cap) For all model years, models and engines using oil fill caps with O-Ring...
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seals: These O-Rings are now available for service. The green O-Ring is part 68029299A$. The black O-Ring is to be serviced by the green O-Ring. The blue O-Ring (thicker cross section than green & black) is part 68029300A$.~ If ordering this oil filler cap for a warranty repair due to a damaged/missing O-ring, please note that returned caps replaced for an O-ring issue will be subject to chargeback.
Flash: Powertrain Control Module (PCM) Updates This bulletin involves reprogramming the PCM with the latest available software.
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Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find the following Diagnostic Trouble Code (DTC).P2610 - PCM Internal Engine Off Timer Performance. Customers may also experience a message on the instrument cluster stating " Speed limiter ready " after the first press of the speed limiter button and the Active Vehicle Speed Limiter (AVSL) is inoperative(equipped with NH2 Sales Code only).Inform the customer after the software update that the proper operative will be when the customer presses the speed limiter button twice a message on the instrument cluster stating " Speed limiter ready " and the AVSL feature will work correctly(equipped with NH2 Sales Code only).
Flash: Powertrain Control Module (PCM) Updates This bulletin involves reprogramming the Powertrain Control Module (PCM)...
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with the latest available software. Customers may also experience the following condition:When the cruise control is engaged and the Active Vehicle Speed Limiter (AVSL) button is pressed, Instrument Panel Cluster (IPC) display skips ?Cruise Control Canceled? message and displays ?Speed Limiter Ready?. In addition the following software enhancement are included:Improved idle after a hot restart.
Valve Body Learn Procedure On WiTech Shows The Transmission Is Not In The Proper Gear After Repairs
Inspect Throttle Body Assembly This bulletin involves inspecting the Julian date on the throttle body and possibly replacing it.
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Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find that the following Diagnostic Trouble Code (DTC) has been set:P2100 - Electronic Throttle Control Motor Circuit/Open - Bank 1. The customer may also describe the vehicle is in limp home mode.
No Start, Check Engine Lamp On, Multiple Cluster Warning Lamps On
Customer complaint may include MIL/Check Engine lamp on.
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Upon further inspection, fault code P219A - Bank 1 Air-Fuel Ratio Imbalance may be found in the powertrain control module (PCM) as pending, active, or stored. Other fault codes P1066, P1068, P106A, or P106C (Solenoid Valve Switch Off Time Out of Range) may also be stored. Customer may also complain about loss of power or engine running rough while P219A is active.
Inspect Throttle Body Assembly This bulletin involves inspecting the Julian date on the throttle body and possibly replacing it.
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Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find that the following Diagnostic Trouble Code (DTC) has been set:P2100 - Electronic Throttle Control Motor Circuit/Open - Bank 1. The customer may also describe the following:The vehicle is in limp home mode.
Inspect Throttle Body Assembly This bulletin involves inspecting the Julian date on the throttle body and possibly replacing it.
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Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find that the following Diagnostic Trouble Code (DTC) has been set:P2100 - Electronic Throttle Control Motor Circuit/Open - Bank 1. The customer may also describe the following:The vehicle is in limp home mode.
Inspect Throttle Body Assembly This bulletin involves inspecting the Julian date on the throttle body and possibly replacing it.
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Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find that the following Diagnostic Trouble Code (DTC) has been set:P2100 - Electronic Throttle Control Motor Circuit/Open - Bank 1. The customer may also describe the following:The vehicle is in limp home mode.
Inspect Throttle Body Assembly This bulletin involves inspecting the Julian date on the throttle body and possibly replacing it.
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Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find that the following Diagnostic Trouble Code (DTC) has been set:P2100 - Electronic Throttle Control Motor Circuit/Open - Bank 1. The customer may also describe the following:The vehicle is in limp home mode.
Inspect Throttle Body Assembly This bulletin involves inspecting the Julian date on the throttle body and possibly replacing it.
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Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find that the following Diagnostic Trouble Code (DTC) has been set:P2100 - Electronic Throttle Control Motor Circuit/Open - Bank 1. The customer may also describe the following:The vehicle is in limp home mode.
Inspect Throttle Body Assembly This bulletin involves inspecting the Julian date on the throttle body and possibly replacing it.
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Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find that the following Diagnostic Trouble Code (DTC) has been set:P2100 - Electronic Throttle Control Motor Circuit/Open - Bank 1. The customer may also describe the following:The vehicle is in limp home mode.
Inspect Throttle Body Assembly This bulletin involves inspecting the Julian date on the throttle body and possibly replacing it.
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Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find that the following Diagnostic Trouble Code (DTC) has been set:P2100 - Electronic Throttle Control Motor Circuit/Open - Bank 1. The customer may also describe the following:The vehicle is in limp home mode.
Camshaft Whining Noise This bulletin involves replacing the camshaft.
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The customer may describe the following: An excessive whining noise coming from the engine. Whining noise can usually be heard at idle.
Camshaft Whining Noise This bulletin involves replacing the camshaft.
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The customer may describe the following:An excessive whining noise coming from the engine. Whining noise can usually be heard at idle.
SEAL, Input If looking to replace stubshaft due to ATX fluid leaking, do not replace PTU seals.
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None of the seals from the PTU side will need to be replaced whenever the ATX stubshaftis replaced, even though V-seal (68408748A$) is in direct contact with the stubshaft,it will not avoid grease/oil leakage from transmission side. PTU V-seals are intended to act as a dust cover for stubshaft-PTU input shaft spline interface. PTU Input shaft seal (68408749A$) is intended to hold PTU oil and debris ingress; it should be replaced only if the fluid leakage is confirmed to be PTU oil and not ATX trans. fluid.
Pentastar Upgrade Oil Fill Level after an Oil Change This bulletin involves rechecking the oil fill level after filling...
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the engine to the correct specifications. The customer may describe that after an oil change they check their oil fill level and it is showing overfilled on the oil dipstick.
Body & Paint
39 bulletinsAluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other...
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exterior surface areas of the hinges, doors, fenders, swing gates or liftgates.
Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other...
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exterior surface areas of the hinges, doors, fenders, swing gates or liftgates.
Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other...
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exterior surface areas of the hinges, doors, fenders, swing gates or liftgates
Door Latch, Handle And Ajar Additional Service Information.
"Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other...
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exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. NOTE: Verify current warranty policy to determine if digital imaging pre-authorization is required or pre-approval is required from the Regional Office; depending on market. This bulletin involves inspecting and if necessary removing corrosion and refinishing the suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels."
Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other...
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exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. NOTE: **Verify current warranty policy to determine if digital imaging pre authorization is required or Pre Approval is required from Regional Office depending on market.** This bulletin involves inspecting and if necessary removing corrosion and refinishing the suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels.
Mirror
Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other...
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exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. NOTE: **Verify current warranty policy to determine if digital imaging pre authorization is required or Pre Approval is required from Regional Office depending on market.** This bulletin involves inspecting and if necessary removing corrosion and refinishing the suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels.
Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other...
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exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. NOTE: Digital imaging pre authorization is required for Smart Warranty Base dealers or Pre Approval is required from Regional Office depending on market. This bulletin involves inspecting and if necessary removing corrosion and refinishing the suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels.
Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through...
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primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural components.
Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through...
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primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural components.
Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through...
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primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural components.
(Rev. A) Hands Free Liftgate Takes Multiple Foot Kicks to Open After The Vehicle Enters A Full Bus Sleep Cycle
Aluminum Body Panel Corrosion Repair This bulletin involves inspecting and if necessary removing corrosion and...
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refinishingthe suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels.
Hands Free Power Sliding Door And Liftgate Feature Operates Intermittently
Hands Free Liftgate Takes Multiple Foot Kicks to Open After The Vehicle Enters A Full Bus Sleep Cycle
A-Pillar Water Leak This bulletin involves partially removing both front wheel liners and adding spray foam near the...
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body load beam ends, on each side of the vehicle. Customers may comment on the following:Wet front carpets inside the cabin near the driver, passenger or both, front floor A-pillar areas.
Rear Liftgate Does Not Latch, Liftgate Ajar Lamp Illuminated
WINDSHIELD Windshield cracked or blemish.
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When customer comes in for a cracked windshield, please note the location of crack and take pictures before repair. Please send pictures to FCA Redacted Content or load to the warranty claims system.
A Rattle Or Creak Noise Is Heard From The Dual Pane Sunroof Area.
Rear Liftgate Does Not Latch, Liftgate Ajar Lamp Illuminated
Water Leak From A Pillar / Windshield Area
WINDSHIELD Windshield cracked or blemish.
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When customer comes in for a cracked windshield, please note the location of crack and take pictures before repair. Please send pictures to FCA Redacted Content or load to the warranty claims system.
(Rev. A) Hands Free Liftgate Takes Multiple Foot Kicks to Open After The Vehicle Enters A Full Bus Sleep Cycle
(Rev. A) Hands Free Liftgate Takes Multiple Foot Kicks to Open After The Vehicle Enters A Full Bus Sleep Cycle
Aluminum Body Panel Corrosion Repair This bulletin involves inspecting and if necessary removing corrosion and...
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refinishingthe suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels.
Hood Closing Effort This bulletin involves informing technicians that the hood should not be adjusted for closing effort being high.
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The customer may describe that the hood takes extra effort to close.
(Revision C) Hood Flutter or Shake While Driving
A-Pillar Water Leak This bulletin involves partially removing both front wheel liners and adding spray foam near the...
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body load beam ends, on each side of the vehicle. Customers may comment on the following:Wet front carpets inside the cabin near the driver, passenger or both, front floor A-pillar areas.
Hands Free Power Sliding Door And Liftgate Feature Operates Intermittently
Hands Free Liftgate Takes Multiple Foot Kicks to Open After The Vehicle Enters A Full Bus Sleep Cycle
Water Leak On Floor Near A Pillar
Window Slow To Raise Or Lower May Be Noisy
Hood Flutter or Shake While Driving
Water Leak In Area Of A Pillar Or On Passenger Floor
Water Leak In Area Of A Pillar Or On Passenger Floor
Water Leak In Area Of A Pillar Or On Passenger Floor
Hood Closing Effort This bulletin involves informing technicians that the hood should not be adjusted for closing effort being high.
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The customer may describe that the hood takes extra effort to close.
Water Leak On Floor Near A Pillar
Other
36 bulletinsPOWER TRANSFER UNIT - NONE
POWER TRANSFER UNIT - NONE
LIFTER, Hydraulic Roller Deactivating Please do not replace MDS lifters because the disconnecting pin is not lined up,...
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this is normal and not a defect.
Passenger Front Carpet Is Wet or Damp
If a Mopar oil filter is not available, use a filter that meets or exceeds USCAR36 specification and is compatible with...
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semi and full synthetic oils.
Flat Tow Or Recreational Towing KL Cherokee
Power Lift-gate Will Not Close From Power Lift-gate Button
Blind Spot Or Park Assist Warnings, False Activation
Volume Uncontrollable Or Stuck On High
Drone Pop Noise From Passenger Side Floor Area
No Start Intermittently, Vehicle Requires Multiple Keyless Push To Start Attempts To Start Vehicle
Panasonic VP4R Wi-Fi New Enrollment Pause
Panasonic VP4R Wi-Fi New Enrollment Pause
No Start Intermittently, Vehicle Requires Multiple Keyless Push To Start Attempts To Start Vehicle, Intermittent Key Not...
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Detected Message
In Cold Temperatures The Customer May Complain Of An Intermittent No Crank, Cranks And Stalls, Stops Cranking Fails To...
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Start
In Cold Temperatures The Customer May Complain Of An Intermittent No Crank, Cranks And Stalls, Stops Cranking Fails To...
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Start
Favorite Song On-Air Alert List Empty
Front Click Noise at Low Speed Turns
In Extremely Cold Temperatures The Customer May Complain Of An Intermittent No Crank, Cranks And Stalls, Stops Cranking...
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Fails To Start
In Extremely Cold Temperatures The Customer May Complain Of An Intermittent No Crank, Cranks And Stalls, Stops Cranking...
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Fails To Start
Panasonic VP4R Wi-Fi New Enrollment Pause
No Start Intermittently, Vehicle Requires Multiple Keyless Push To Start Attempts To Start Vehicle, Intermittent Key Not...
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Detected Message
In Cold Temperatures The Customer May Complain Of An Intermittent No Crank, Cranks And Stalls, Stops Cranking Fails To...
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Start
In Cold Temperatures The Customer May Complain Of An Intermittent No Crank, Cranks And Stalls, Stops Cranking Fails To...
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Start
Favorite Song On-Air Alert List Empty
In Extremely Cold Temperatures The Customer May Complain Of An Intermittent No Crank, Cranks And Stalls, Stops Cranking...
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Fails To Start
In Extremely Cold Temperatures The Customer May Complain Of An Intermittent No Crank, Cranks And Stalls, Stops Cranking...
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Fails To Start
Power Lift-gate Will Not Close From Power Lift-gate Button
No Start Intermittently, Vehicle Requires Multiple Keyless Push To Start Attempts To Start Vehicle
Blind Spot Or Park Assist Warnings, False Activation
Volume Uncontrollable Or Stuck On High
Drone Pop Noise From Passenger Side Floor Area
Disinfectant Solution Recommended for COVID-19
Phone Contacts Will Not Load
Cruise Control Inoperative
Apps Or Icons Grayed Out
Lighting
28 bulletinsRear Taillamp Condensation Clearing Procedure On occasion, vehicle exterior taillamp assemblies get fogged with a light...
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layer of condensation on the SYMPTOM: inside of the lenses Fig. 1. This may be reported after the lamps have been turned on and brought up to operating temperature, turned off and then rapidly cooled by cold water (such as rain, or the water from a vehicle wash). Lens fogging can also occur under certain atmospheric conditions after a vehicle has been parked outside overnight (i.e. a warm humid day followed by clear cool night). This will usually clear as atmospheric conditions change to allow the condensation to change back into a vapor. Turning the taillamps on will usually accelerate this process. This bulletin is to communicate the procedure for rear taillamp condensation clearing.
Exterior Front Lamps Condensation Clearing Procedure *Some customers may report that on occasion vehicle exterior front...
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lamps (headlamps, fog lamps, grille lamps, logo lamps or signature lamps) assemblies are fogged with a light layer of condensation on the inside of the lenses*
Rear Taillamp Condensation Clearing Procedure On occasion, vehicle exterior taillamp assemblies are fogged with a light...
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layer of condensation on the inside of the lenses Fig. 1. This may be reported after the lamps have been turned on and brought up to operating temperature, turned off and then rapidly cooled by cold water (such as rain, or the water from a vehicle wash). Lens fogging can also occur under certain atmospheric conditions after a vehicle has been parked outside overnight (i.e. a warm humid day followed by clear cool night). This will usually clear as atmospheric conditions change to allow the condensation to change back into a vapor. Turning the taillamps on will usually accelerate this process. This bulletin is to communicate the procedure for rear taillamp condensation clearing.
"Washer Light On And Will Not Turn Off After Adding Washer Solvent."
"Headlamp Condensation Clearing Procedure Some customers may report that on occasion, vehicle exterior head lamp...
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assemblies are fogged with a light layer of condensation on the inside of the lenses. "
"Headlamp Condensation Clearing Procedure Some customers may report that on occasion, vehicle exterior head lamp...
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assemblies are fogged with a light layer of condensation on the inside of the lenses."
"Rear Taillamp Condensation Clearing Procedure On occasion, vehicle exterior taillamp assemblies are fogged with a light...
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layer of condensation on the inside of the lenses Fig. 1. This may be reported after the lamps have been turned on and brought up to operating temperature, turned off and then rapidly cooled by cold water (such as rain, or the water from a vehicle wash). Lens fogging can also occur under certain atmospheric conditions after a vehicle has been parked outside overnight (i.e. a warm humid day followed by clear cool night). This will usually clear as atmospheric conditions change to allow the condensation to change back into a vapor. Turning the taillamps on will usually accelerate this process. This bulletin is to communicate the procedure for rear taillamp condensation clearing."
Headlamp Condensation Clearing Procedure Some customers may report that on occasion, vehicle exterior head lamp...
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assemblies are fogged with a light layer of condensation on the inside of the lenses.
Intermittently The Vehicle exhibits No Crank No Start.
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Vehicle Goes Into Limp Home Mode. Multiple DTC?s And Warning Lights
Washer Light On And Will Not Turn Off After Adding Washer Solvent.
U11E9 Lost Communication with AGS (Active Grille Shutter), Malfunction Indicator Lamp (MIL) Illuminated
U11E9 Lost Communication With AGS (Active Grille Shutter), Malfunction Indicator Lamp (MIL) Illuminated
Service 4wd Light On, Message AWD System Service Required
U11E9 Lost Communication With AGS (Active Grille Shutter), Malfunction Indicator Lamp (MIL) Illuminated
Headlamp Condensation Clearing Procedure This bulletin is to communicate the procedure for headlamp condensation...
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clearing.
Rear Tail Lamp Condensation Clearing Procedure This bulletin is to communicate that a new procedure for rear tail lamp...
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condensation clearing that is now available in the service information.
U11E9 Lost Communication With AGS (Active Grille Shutter), Malfunction Indicator Lamp (MIL) Illuminated
U11E9 Lost Communication With AGS (Active Grille Shutter), Malfunction Indicator Lamp (MIL) Illuminated
Rear Tail Lamp Condensation Clearing Procedure This bulletin is to communicate the procedure for rear tail lamp condensation clearing.
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Some customers may report that on occasion, vehicle exterior tail lamp assemblies are fogged with a light layer of condensation on the inside of the lenses. This may be reported after the lamps have been turned on and brought up to operatingtemperature, turned off, and then rapidly cooled by cold water (such as rain, or the water from a vehicle wash). Lens fogging can also occur under certain atmospheric conditions after a vehicle has been parked outside overnight (i.e., a warm humid day followed by clear cool night). This will usually clear as atmospheric conditions change to allow the condensation to change back into avapor. Turning the tail lamps on will usually accelerate this process.Clear Tail Lamp AssemblyTail Lamp Assembly with CondensationImages are not specific to vehicle, and only used for showing the tail lamps either clearFig.1or having a condensation build up within the tail lamp assemblyFig.2per the procedure.
Rear Tail Lamp Condensation Clearing Procedure This bulletin is to communicate that a new procedure for rear tail lamp...
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condensation clearing that is now available in the service information.
U11E9 Lost Communication With AGS (Active Grille Shutter), Malfunction Indicator Lamp (MIL) Illuminated
(Revision A) U11E9 Lost Communication With AGS (Active Grille Shutter), Malfunction Indicator Lamp (MIL) Illuminated
U11E9 Lost Communication With AGS (Active Grille Shutter), Malfunction Indicator Lamp (MIL) Illuminated
Service 4wd Light On, Message AWD System Service Required
HEADLAMP After performing the headlamp condensation clearing service procedure in Service Library (#0820118820), If the...
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headlamp(s) is/are being replaced for a Moisture/Condensation issue, please e-mail pictures of the Moisture/Condensation issue to: FCA Redacted Content Then proceed with the repair. Questions?: Call FCA Redacted Content.
LED Front Fog Lamps Flicker Or Intermittently Light, Are Dim Or Inoperative.
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A U11E9, or B16FB-15 may be set
LED Front Fog Lamps Flicker Or Intermittently Light, Are Dim Or Inoperative.
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A U11E9, or B16FB-15 may be set
LED Front Fog Lamps Flicker Or Intermittently Light, Are Dim Or Inoperative.
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A U11E9, or B16FB-15 may be set
Fuel System
17 bulletinsFUEL VAPOR CANISTER FILTER EVAP Fuel Filters are to be checked for restriction / blockage on a regular schedule as indicated in the Owner s Manual.
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If the Filter is restricted or blocked then replace the part. For customers that drive light duty trucks in extreme dusty and dirty road conditions, please reference information only TSB 25-009-24 for an available MOPAR Dual EVAP Filter kit that is customer paid.
wiTECH Small Leak Verification Test (SLVT) - P0456-EVAP SYSTEM SMALL LEAK
Customer Satisfaction Notification W43 Tire Rub & Chrome Exhaust
Missing Chrome Exhaust Tips This bulletin involves inspecting and replacing the muffler assembly if necessary.
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Customers may notice the chrome tips on the mufflers are missing when the Monroney label shows it should have them.
Drone, Pop, or Rattle Noise From The Passenger Side Floor Area This bulletin involves inspecting the under floor...
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exhaust system and possibly replacing the exhaust pipe assembly and gaskets. Customers may comment on one or more of the following:A drone, pop, or rattle noise, emitting from the passenger floor area while driving usually over large bumps or uneven pavement.
wiTECH Small Leak Verification Test (SLVT) - P0456-EVAP SYSTEM SMALL LEAK
Instrument Panel Cluster (IPC) Message about Diesel Particulate Filter (DPF) Regeneration
Radio Enhancements This bulletin involves updating the radio software level to 1848.34.
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Customers may experience one or more of the following:Radio display screen flickers. Radio resets with RPM less than 1000 RPM (DT and JL with 3.0L Diesel). Clock loses 6 seconds per day (JL with 5 inch screen). Ghost Touch, features, modes and App?s changing without drivers input. Bluetooth pop noise. Pop message ?SXM Wait? displayed for extended period of time. The radio resets.
Customer Satisfaction Notification W43 Tire Rub & Chrome Exhaust
Radio Enhancements This bulletin involves updating the radio software level to 1848.34.
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Customers may experience one or more of the following:Radio display screen flickers. Radio resets with RPM less than 1000 RPM (DT and JL with 3.0L Diesel). Clock loses 6 seconds per day (JL with 5 inch screen). Ghost Touch, features, modes and App?s changing without drivers input. Bluetooth pop noise. Pop message ?SXM Wait? displayed for extended period of time. The radio resets.
Customer Satisfaction Notification W43 Tire Rub & Chrome Exhaust
Customer Satisfaction Notification W43 Tire Rub & Chrome Exhaust
Drone, Pop, or Rattle Noise From The Passenger Side Floor Area This bulletin involves inspecting the under floor...
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exhaust system and possibly replacing the exhaust pipe assembly and gaskets. Customers may comment on one or more of the following:A drone, pop, or rattle noise, emitting from the passenger floor area while driving usually over large bumps or uneven pavement.
Missing Chrome Exhaust Tips This bulletin involves inspecting and replacing the muffler assembly if necessary.
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Customers may notice the chrome tips on the mufflers are missing when the Monroney label shows it should have them.
Possible Driveability Issues due to the Winter-Blend Fuel into the Warmer Season
wiTECH Small Leak Verification Test (SLVT) - P0456-EVAP SYSTEM SMALL LEAK
Instrument Panel Cluster (IPC) Message about Diesel Particulate Filter (DPF) Regeneration
Transmission
14 bulletins"Flash: Drivetrain Control Module (DTCM) Updates Customers may experience the following: A moan noise or shudder...
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feeling from the rear axle during low speed cornering, most notable in a parking lot or low speed maneuvering. This bulletin involves reprogramming the DTCM with the latest available software."
UAQ and UCQ Radio Enhancements Customers may experience one or more of the following: ? **Wi-Fi hotspot connection failure.
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? Speaker popping, crackle noise during Voice Recognition (VR) response and navigation guidance. ? Mobile Station Integrated Services Digital Network (MSISDN) missing from radio, no connected services working.** ? Intermittent, black radio display screen (Rear View Camera (RVC) not affected). ? Intermittent, radio freezes (RVC not affected). ? Wireless connectivity pairing and/or connection issues. ? Lost radio presets. ? Radio channels change by itself. ? SXMT icon inoperative. ? SXMT favorite song not displaying/playing. ? Incorrect navigation address/location/directions. ? Backup camera has black display screen or only displays Check Entire Surroundings with black screen (occurs when vehicle is shifted immediately to reverse upon key-on before RVC signal is received, recoverable with key cycle) . ? High pitch chime noise. ? Contact list not loading. ? Device not supported message. ? Remote app inoperative. ? Travel-Link fuel price incorrect. ? Backup camera gridlines missing. ? Unable to adjust volume. In addition, the following enhancement are included in this update: ? Enables map updates. ? Heavy Duty (HD) Truck USB HUB improvements. ? HD Truck heated steering wheel improvements This bulletin involves inspecting and if required, updating the radio software level to 40.1. Depending on the radio?s current software level the radio may need a one or two USB update.
Flash: Transmission Control Module (TCM) Updates This bulletin involves reprogramming the TCM with the latest available software.
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Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find the following Diagnostic Trouble Code (DTC) has been set:P1614-00 - ECU Reset-Recovery Occurred.
Flash: Transmission Control Module (TCM) Updates This bulletin involves reprogramming the TCM with the latest available software.
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Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find the following Diagnostic Trouble Code (DTC) has been set:P1614-00 - ECU Reset-Recovery Occurred.
Gear Ratio DTC?s, Transmission Shift Concerns, Does Not Shift At Times, Shudders
DIFFERENTIAL, Rear Axle (KL 4WD w/DK2 = 1-SPEED RDM) The Differential, Rear Axle (aka RDM) design, pump design,...
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Driveline Control Module (aka DLCM) hardware & software and pressure sensor have all changed in the past few years. The changes are not interchangeable and each had a separate implementation date. Please comprehend it to avoid repeat repairs. There are 2 sections each with 3 sub-sections: 1) For 2014/5 VINs with DK2 = 1-spd RDM 2) For 2016 and later VINs with DK2 = 1-spd RDM 1) For 2014/5 VINs with DK2 = 1-spd RDM 2014 - 2015 VINs were built with a 1-speed RDM used a 24 plate clutch design. New service RDMs 68550586A$ use a 20-plate design. 1.1) If replacing the RDM 24 plate and 20-plate design RDMs are NOT interchangeable unless the Drive Line Control Module (DLCM) is also replaced. 68550586A$ service RDMs have a 20 clutch plate design Not all 20-plate RDMs have the new pump design. The new pump requires a new DLCM. All new service RDMs are shipped with the new pump design. If a new 68550586AA service RDMs is installed, then replace the DLCM with new DLCM 68540647AA - 1-spd designed for the 20-plate RDM. 1.2) If replacing the DLCM but not the RDM or pump assembly, then If the RDM is the original 24 plate design then use 68540645AA - 1-spd, 24 plate DLCM AND replace the pump with 68551790AA If the RDM is the new 20 plate design then use 68540647AA - 1-spd, 20 plate DLCM AND also replace the pump with 68551790AA new pump unless the RDM previously had a 68551790AA installed. 1.3) If replacing the pump assembly, then use 68551790AA (new pump) AND also replace the DLCM with the version that matches the correct version of the RDM (24 or 20 plate). Use 68540645AA for the 24 plate RDM with a new pump. Use 68540647AA for the 20 plate RDM with a new pump. 2) For 2016 and later VINs with DK2 = 1-spd RDM Early 2016 were built with 68090612AG 24 plate RDMs. Use Section 1 ?For 2014/5 VINs with DK2 = 1-spd RDM? to resolve. The balance of M
DIFFERENTIAL, Rear Axle (KL 4WD w/DK4 = 2-SPEED RDM) The Differential, Rear Axle (aka RDM) design, pump design,...
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Driveline Control Module (aka DLCM) hardware & software and pressure sensor have all changed in the past few years. The chages are not interchangeable and each had a separate implementation date. Please comprehend it to avoid repeat repairs. There are 2 sections each with 3 sub-sections: 1) For 2014/5 VINs with DK2 = 1-spd RDM 2) For 2016 and later VINs with DK2 = 1-spd RDM 1) For 2014/5 VINs with DK4 = 2-spd RDM 2014 - 2015 VINs built with a 2-speed RDM used a 24 plate clutch design. Service RDMs (DK4: 68545100AA and DK4 + AWL: 68545101AA) have a 20-plate design. 1.1) If replacing the RDM 24-plate and 20-plate design RDMs are NOT interchangeable unless the Drive Line Control Module (DLCM) is also replaced. Both 68545100A$ and 68545101A$ service RDMs have a 20 clutch plate design Not all 20 plate RDMs have the new pump design. The new pump requires a new DLCM. All new service RDMs are shipped with the new pump design. If a new 20 plate service RDM is installed, then replace the DLCM with new DLCM 68383660AE - 2-spd designed for the 20 plate RDM. 1.2) If replacing the DLCM but not the RDM or pump assembly, then If the RDM is the original 24 plate design then use 68540646AA - 2-spd, 24 plate DLCM AND also replace the pump with 68551790AA new pump. If the RDM is the new 20 plate design then use 68383660AE - 2-spd, 20 plate DLCM AND also replace the pump with 68551790AA new pump unless the RDM previously had a 68551790AA installed. 1.3) If replacing the pump assembly, then use 68551790AA (new pump) AND also replace the DLCM with the version that matches the correct version of the RDM (24 or 20 plate). Use 68540646AA for the 24-plate RDM with a new pump. Use 68383660AE for the 20-plate RDM with a new pump. 2) Early 2016 were built with 24 plate RDMs. These include p/n?s 68090615AJ (2spd std), and 52123642AJ (2spd locker). Use Secti
Flash: Powertrain Control Module (PCM) Updates This bulletin involves reprogramming the PCM with the latest available software.
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Customers may experience the following:An audible clunk after applying throttle from a coasting condition, predominantly in fifth and sixth gear while driving 48 - 72 kph (30 - 45 mph).
Flash: Transmission Control Module (TCM) Updates This bulletin involves reprogramming the TCM with the latest available software.
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Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find that the following Diagnostic Trouble Code (DTC) has been set:P1614 - ECU Reset-Recovery Occurred. Customers may also experience the following: An audible clunk after applying throttle from a coasting condition, predominantly in fifth and sixth gear while driving 48-72 kph (30-45 mph).
Flash: Transmission Control Module (TCM) Updates This bulletin involves reprogramming the TCM with the latest available software.
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Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find the following Diagnostic Trouble Code (DTC) has been set:P1614-00 - ECU Reset-Recovery Occurred.
COOLER, Transmission Oil Work procedure to address fluid leak issue with the transmission oil cooler on the MP (Part #...
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68249191A$), KL (Part # 68399021A$) and RU (Part # 68217322A$) needs to be followed. Service Instructions for the Condition of a TOC fluid leak: 1) Mark the leakage area if visible to assist in diagnosis and determination of the area where the leak has occurred. 2) If fluid leak was caused by damage or leakage at the transmission oil cooler: - Replace transmission oil cooler - Test drive and verify no additional fluid leaks 3) If fluid leak was caused by leak at quick connect fittings: - Replace transmission oil cooler lines - Test drive and verify no additional fluid leaks
Flash: Transmission Control Module (TCM) Updates This bulletin involves reprogramming the TCM with the latest available software.
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Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find that the following Diagnostic Trouble Code (DTC) has been set:P1614 - ECU Reset-Recovery Occurred.
Flash: Transmission Control Module (TCM) Updates This bulletin involves reprogramming the TCM with the latest available software.
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Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find that the following Diagnostic Trouble Code (DTC) has been set:P1614 - ECU Reset-Recovery Occurred.
Flash: Transmission Control Module (TCM) Updates This bulletin involves reprogramming the TCM with the latest available software.
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Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find that the following Diagnostic Trouble Code (DTC) has been set:P1614 - ECU Reset-Recovery Occurred.
Pre-Delivery & Maintenance
6 bulletinsVerify "Z" part number availability.
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Order a "Z" part number for all Exchange Orders: Warranty, Mopar, Customer pay and Service contract. Order"68" part number for New unsold units only
Verify Reman part number availability.
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Order the "R" part number for all orders: Warranty, Mopar, customer pay and service contract. Order "68" part number for New unsold units only.
Verify Reman part number availability.
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Order the "R" part number for all orders: Warranty, Mopar, customer pay and service contract. Order "68" part number for New unsold units only.
Backup Camera Poor Image Quality Inspection
FCA Caribbean Warranty Bulletin ID-23-20 "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC
Lubrication and Maintenance Fluids If MOPAR fluids and chemicals are not readily available, please review Service...
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Library for specifications so a suitable alternative can be used
Tires & Wheels
4 bulletinsSafety Recall Communication ? Continental Tire the Americas, LLC (?CTA?) Campaign #21T-001
Safety Recall Communication ? Continental Tire the Americas, LLC (?CTA?) Campaign #21T-001
Safety Recall Communication ? Continental Tire the Americas, LLC (?CTA?) Campaign #21T-001
Safety Recall Communication ? Continental Tire the Americas, LLC (?CTA?) Campaign #21T-001
Suspension
3 bulletinsShock And Strut Diagnosis And Replacement Guidelines Leaking, noisy, or weak shocks or struts.
USB PORT, Media Hub For Android Auto and Apple Carplay issues, do not replace this part.
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Android Auto and Apple Carplay applications may not operate with the vehicle if an aftermarket cable is being used. Verify the functionality of these applications using an OEM Apple Lightning cable or an OEM provided USB cable for Android phones before performing any additional troubleshooting. For questions regarding Android Auto or Apply Carplay functionality, please contact FCA Redacted Content. If no response in 15 minutes, proceed with repair.
USB PORT, Media Hub For Android Auto and Apple Carplay issues, do not replace this part.
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Android Auto and Apple Carplay applications may not operate with the vehicle if an aftermarket cable is being used. Verify the functionality of these applications using an OEM Apple Lightning cable or an OEM provided USB cable for Android phones before performing any additional troubleshooting. For questions regarding Android Auto or Apply Carplay functionality, please contact FCA Redacted Content. If no response in 15 minutes, proceed with repair.
Brakes
3 bulletinsSWITCH - BRAKE
UGQ Radio Enhancements This bulletin involves inspecting and if required, updating the radio software.
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The radio may need up tothree USB flash drivesto get the software level to 39.5 Customers may experience one or more of the following:No option to enable or disable the heated seat or steering wheel. Destination information will not clear. Voice Recognition (VR) stays in French while the language is set to English. Radio may reset after Bluetooth phone receives two text messages one after another. False message displayed ?turn vehicle to run? or ? key on to access menu? when the ignition is already in the run position. Jeep off road page is missing. Latitude and Longitude values on the Jeep off road page is missing. Russian language missing. In addition, the following enhancement are included in this update:Add auto park brake functionality to the control setting in the radio.
UGQ Radio Enhancements This bulletin involves inspecting and if required, updating the radio software.
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The radio may need up tothree USB flash drivesto get the software level to 39.5 Customers may experience one or more of the following:No option to enable or disable the heated seat or steering wheel. Destination information will not clear. Voice Recognition (VR) stays in French while the language is set to English. Radio may reset after Bluetooth phone receives two text messages one after another. False message displayed ?turn vehicle to run? or ? key on to access menu? when the ignition is already in the run position. Jeep off road page is missing. Latitude and Longitude values on the Jeep off road page is missing. Russian language missing. In addition, the following enhancement are included in this update:Add auto park brake functionality to the control setting in the radio.
Software & Calibration
2 bulletinsPower Transfer Unit If considering PTU Assembly replacement related to DTCs C14A7-97 or C1494-92, please be aware of...
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updated diagnostic procedures in the service library which may indicate the smart actuator replacement (PN 68369692AD) is the proper repair.
Power Transfer Unit If considering PTU Assembly replacement related to DTCs C14A7-97 or C1494-92, please be aware of...
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updated diagnostic procedures in the service library which may indicate the smart actuator replacement (PN 68369691AD) is the proper repair.
Steering
2 bulletinsElectric Power Steering (EPS) Will Not Calibrate, Negative Response Error Code 0X10
Hands On Steering Wheel Message In EVIC
Hybrid & EV
1 bulletinWarranty Bulletin D-16-03 - "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC (Rev.
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B)
HVAC & Climate
1 bulletinA/C does not cool and vehicle is low on Freon charge but no leak is found with sniffer or black light anywhere in the...
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system