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2026 Chrysler Pacifica TSBs

53 Technical Service Bulletins across 13 categories

Electrical

10 bulletins
11026677

Telematics Box Module (TBM) Backup Battery Replacement When DTC B1E21 Is Present Technicians may experience a...

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Malfunction Indicator Lamp (MIL) illumination and the vehicle may exhibit/set the following Diagnostic Trouble Code (DTC): B1E21-96 - Backup Battery Component Internal Failure.

11026660

If the DTC B1E21-96: Backup Battery-Component Internal Failure is active and customer states Popup message will show at...

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the radio: "Battery of Uconnect Box requires service. SOS call and related functions may be unavailable. Please visit an authorized dealer." PLEASE do not Replace the TBM module, only replace TBM Internal Battery (inside Telematics Box Module) and order PN68493347

11026549

Telematics Box Module (TBM) Backup Battery Replacement When DTC B1E21 Is Present echnicians may experience a Malfunction...

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Indicator Lamp (MIL) illumination and the vehicle may exhibit/set the following Diagnostic Trouble Code (DTC): B1E21-96 - Backup Battery Component Internal Failure

11025723

DETECTOR - EVAPORATIVE SYSTEM INTEGRITY MODULE

11025722

DETECTOR - EVAPORATIVE SYSTEM INTEGRITY MODULE

11024323

MODULE - STEERING CONTROL & COLUMN

11023085

Global Telematics Box Module Over The Air Update from 5.63 to 5.65 TBM2.0 Software Version (FOTA) This bulletin applies...

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to vehicles equipped with a Global Telematics Box Module (TBM) (Sales Code RDG) Customers may experience one or more of the following: - Error display of "Uconnect Box Requires Service/Wifi Unavailable" pop ups; [ TBM DTC B22A9-96 Internal Performance Failure ]. - Error display of "Uconnect Box Requires Service" pop ups; [ TBM DTCs B1560, B1561, B1562 - Antenna loose connection ].

11022562

Technician Observation: Do not replace Door Control Modules (PDM/DMRL/DMRR) or Latches if any of these DTCs show up as stored/lamp off and clear DTCs.

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DTC 0x980512 (B1805-12) Passenger Door Lock/Unlock Switch-Circuit Short to Ground DMRL/DMRR: DTC 0xA5662A (B2566-2A) Pawl Switch - Signal Stuck DTC 0xA5652A (B2565-2A) - Primary Ajar Switch Stuck DTC 0xA50007 (B2500-07) Power Sliding Door Latch-Mechanical Failures No impact to customer. Known stored or active faults where no functional effects are observed due these DTCs. But Continue with Normal diagnostics if any functional issues observed (or) If there are other active DTCs logged.

11022021

False fails on PCR, DBSM and PDCs Stuck Closed or open diagnostics, DTC P2AF5 or P2AF6, leading to NTF and unnecessary replacements.

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Current controls are not robust against depleted auxiliary battery condition. Please follow SOL S2508000031.

11021569

The dealer is unable to secure the tire inflator pump in the rear left quarter trim.

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Dealers need to order Mopar service kit (PN 68563446AA) to stow the inflator under 2nd row load floor. Requesting dealers to not replace the spare tire cover with canceled part 1/4 trim storage cover (5RM05DX9AH)

Other

9 bulletins
11029764

WATER PUMP

11029763

WATER PUMP

11029706

The Handsfree Kick Feature Does Not Work Or Works Intermittently.

11028903

The Handsfree Kick Feature Does Not Work Or Works Intermittently.

11028781

ACTUATOR - TRANSFER CASE

11027837

Water Pump & Chain Case Cover

11027836

Water Pump & Chain Case Cover

11027737

Heated Seat Inoperative.

11026552

Diagnostic Trouble Code (DTC) B15A1-00 Media Port Connection 1 Connection Found Set.

Infotainment

8 bulletins
11029705

Harman R1H Uconnect 5 Radio Software Flash Error Codes

11029704

Uconnect Box Requires Service, Please Visit an Authorized Dealer Message on Display Message With DTCs B1498-13, B1498-19...

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or B1570-93

11028901

Hands-Free Voice Concerns Including No Voice Pickup, Muffled Audio, Distortion, or Intermittent Microphone Operation

11027727

Speaker Diagnostic Procedure Rattle, buzz and squeak coming from specific speakers.

11025515

Intermittent Uconnect Box Requires Service Message.

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TBM Setting Stored Or Pending DTCs B22A9, B1560, B1561, B1562

11024617

Radio (ETM) Is Always Setting Stored DTC B15A1-00 Media Port 1 Connection

11024552

Radio USB Software Update to U40.20 The customer may comment on one or more of the following: Compass is not working.

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Navigation screen intermittently freezes. Black bar appears over the media screen as if the radio is in night mode (Rearview Camera (RVC) Functions Normally) This bulletin involves inspecting the software level and updating the software to U40.20.

11022029

Radio Over The Air Update from U31.42(F) to U40.C R1H Software Version (FOTA) Customers may experience one or more of...

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the following: - Navigation non-functional, not updating current position. - Screen Off hard key inoperative, Soft key on radio screen still operational. - CarPlay and Android Auto stability issues. - Text cut-off in different menus or pop-up messages - Voice Recognition not working for specific voice commands

Body & Paint

7 bulletins
11029686

Universal Garage Door Opener Prior to replacing the UGDO or sun visor, call HomeLink Customer Care at 1-800-355-3515 for...

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a proper evaluation of the issue. If this does not correct the issue, please follow the steps in SOL: S2508000039

11028246

Passive Entry Exterior Door Handle Inoperative When Touched For Lock And Or Unlock.

11022012

Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other...

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exterior surface areas of the hinges, doors, fenders, swing gates or liftgates.

11022011

Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other...

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exterior surface areas of the hinges, doors, fenders, swing gates or liftgates.

11022003

Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other...

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exterior surface areas of the hinges, doors, fenders, swing gates or liftgates

11021570

2025MY Tire Inflator Kit unable to install on Select and Limited vehicles.

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Requesting dealers to order inflator kit install strap from Mopar (PN68563446AA) to install the kit under second row load floor. Do not replace quarter panel as a solution to this issue

11021029

Windshield Wiper Blade Maintenance Customers may experience one or more of the following: Wiper blades that...

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chatter/streak/jump/skip/smear or make noise while traveling across the windshield.

Engine

5 bulletins
11029776

Engine Oil is Red in Color

11026638

Engine Oil is Red in Color

11025028

Engine Oil Leak

11023618

Data collection required for all 2020-2026MY vehicles with 3.6L PSU engines during any of their first 3 engine oil changes.

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This data collection is applicable to all vehicle with engines with sales codes: ERG, ERC, EH3 and ERF. To assist with monitoring and quality improvement of the 3.6L engine, every time a vehicle comes for any of the first 3 oil changes, please use wiTECH to record the total engine idle time and the total engine runtime. 1. Prior to perform the oil change connect wiTECH diagnostic tool. 2. Navigate to the topology screen on the action item section. 3. Once the topology screen loads, disconnect wiTECH and continue with oil change.

11023331

Customer complaint may include a Mil On/Check Engine Lamp On and Electronic Throttle Control (ETC) Lamp On.

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There may also be associated driveability issues. Upon further investigation, the following fault codes may be found in the PCM:

Lighting

3 bulletins
11028894

Washer Fluid Warning Lamp Illuminated When Reservoir Is Full

11028753

This MY26 part number is not available for service, program was canceled.

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Order PN: 68594990AE Reference - Global Bulletin System - Action Bulletin 320767-02 is Published: AB: RU Chrysler Pacifica Action Bulletin - Cancellation of PHEV for 26MY and beyond

11023326

Exterior Front Lamps Condensation Clearing Procedure *Some customers may report that on occasion vehicle exterior front...

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lamps (headlamps, fog lamps, grille lamps, logo lamps or signature lamps) assemblies are fogged with a light layer of condensation on the inside of the lenses*

Fuel System

3 bulletins
11026630

EVAPORATOR - AIR CONDITIONING

11026629

EVAPORATOR - AIR CONDITIONING

11023611

HOSE AND TUBE - EGR COOLANT

Pre-Delivery & Maintenance

2 bulletins
11029785

Fleet Campaign Parts Ordering Process (03D)

11026651

Verify "Z" part number availability.

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Order a "Z" part number for all Exchange Orders: Warranty, Mopar, Customer pay and Service contract. Order"68" part number for New unsold units only

Air Bags & Safety

2 bulletins
11026582

AIR BAG-SIDE CURTAIN

11026581

AIR BAG-SIDE CURTAIN

Transmission

1 bulletin
11028876

Flash: Anti-Lock Brakes (ABS) Updates Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the...

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vehicle must SYMPTOM: exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): C151D-00 - Tire Pressure Sensor Location Undetermined. C10EA-00 - Left Park Brake Actuator. C10EB-00 - Right Park Brake Actuator. C10EC-00 - Park Brake Actuator Correlation. Customers may also comment on one or more of the following: The vehicle will not shift out of Park. Electronic Parking Brake (EPB) is not responding and not allowing the driver to release EPB. The Service TPM System message may display on the cluster after a tire rotation. NOTE: The vehicle will not automatically relearn tire locations and the process will have to be manually performed by a dealer technician. This bulletin involves reprogramming the ABS module with the latest available software.

Hybrid & EV

1 bulletin
11025641

No Wireless Charging Or Slow Wireless Charging

Steering

1 bulletin
11023620

Noise From Front End While Steering Or Turning The Steering Wheel.

Suspension

1 bulletin
11023168

Shock And Strut Diagnosis And Replacement Guidelines Leaking, noisy, or weak shocks or struts.