2026 Chrysler Pacifica TSBs
53 Technical Service Bulletins across 13 categories
Categories
Electrical
10 bulletinsTelematics Box Module (TBM) Backup Battery Replacement When DTC B1E21 Is Present Technicians may experience a...
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Malfunction Indicator Lamp (MIL) illumination and the vehicle may exhibit/set the following Diagnostic Trouble Code (DTC): B1E21-96 - Backup Battery Component Internal Failure.
If the DTC B1E21-96: Backup Battery-Component Internal Failure is active and customer states Popup message will show at...
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the radio: "Battery of Uconnect Box requires service. SOS call and related functions may be unavailable. Please visit an authorized dealer." PLEASE do not Replace the TBM module, only replace TBM Internal Battery (inside Telematics Box Module) and order PN68493347
Telematics Box Module (TBM) Backup Battery Replacement When DTC B1E21 Is Present echnicians may experience a Malfunction...
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Indicator Lamp (MIL) illumination and the vehicle may exhibit/set the following Diagnostic Trouble Code (DTC): B1E21-96 - Backup Battery Component Internal Failure
DETECTOR - EVAPORATIVE SYSTEM INTEGRITY MODULE
DETECTOR - EVAPORATIVE SYSTEM INTEGRITY MODULE
MODULE - STEERING CONTROL & COLUMN
Global Telematics Box Module Over The Air Update from 5.63 to 5.65 TBM2.0 Software Version (FOTA) This bulletin applies...
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to vehicles equipped with a Global Telematics Box Module (TBM) (Sales Code RDG) Customers may experience one or more of the following: - Error display of "Uconnect Box Requires Service/Wifi Unavailable" pop ups; [ TBM DTC B22A9-96 Internal Performance Failure ]. - Error display of "Uconnect Box Requires Service" pop ups; [ TBM DTCs B1560, B1561, B1562 - Antenna loose connection ].
Technician Observation: Do not replace Door Control Modules (PDM/DMRL/DMRR) or Latches if any of these DTCs show up as stored/lamp off and clear DTCs.
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DTC 0x980512 (B1805-12) Passenger Door Lock/Unlock Switch-Circuit Short to Ground DMRL/DMRR: DTC 0xA5662A (B2566-2A) Pawl Switch - Signal Stuck DTC 0xA5652A (B2565-2A) - Primary Ajar Switch Stuck DTC 0xA50007 (B2500-07) Power Sliding Door Latch-Mechanical Failures No impact to customer. Known stored or active faults where no functional effects are observed due these DTCs. But Continue with Normal diagnostics if any functional issues observed (or) If there are other active DTCs logged.
False fails on PCR, DBSM and PDCs Stuck Closed or open diagnostics, DTC P2AF5 or P2AF6, leading to NTF and unnecessary replacements.
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Current controls are not robust against depleted auxiliary battery condition. Please follow SOL S2508000031.
The dealer is unable to secure the tire inflator pump in the rear left quarter trim.
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Dealers need to order Mopar service kit (PN 68563446AA) to stow the inflator under 2nd row load floor. Requesting dealers to not replace the spare tire cover with canceled part 1/4 trim storage cover (5RM05DX9AH)
Other
9 bulletinsWATER PUMP
WATER PUMP
The Handsfree Kick Feature Does Not Work Or Works Intermittently.
The Handsfree Kick Feature Does Not Work Or Works Intermittently.
ACTUATOR - TRANSFER CASE
Water Pump & Chain Case Cover
Water Pump & Chain Case Cover
Heated Seat Inoperative.
Diagnostic Trouble Code (DTC) B15A1-00 Media Port Connection 1 Connection Found Set.
Infotainment
8 bulletinsHarman R1H Uconnect 5 Radio Software Flash Error Codes
Uconnect Box Requires Service, Please Visit an Authorized Dealer Message on Display Message With DTCs B1498-13, B1498-19...
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or B1570-93
Hands-Free Voice Concerns Including No Voice Pickup, Muffled Audio, Distortion, or Intermittent Microphone Operation
Speaker Diagnostic Procedure Rattle, buzz and squeak coming from specific speakers.
Intermittent Uconnect Box Requires Service Message.
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TBM Setting Stored Or Pending DTCs B22A9, B1560, B1561, B1562
Radio (ETM) Is Always Setting Stored DTC B15A1-00 Media Port 1 Connection
Radio USB Software Update to U40.20 The customer may comment on one or more of the following: Compass is not working.
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Navigation screen intermittently freezes. Black bar appears over the media screen as if the radio is in night mode (Rearview Camera (RVC) Functions Normally) This bulletin involves inspecting the software level and updating the software to U40.20.
Radio Over The Air Update from U31.42(F) to U40.C R1H Software Version (FOTA) Customers may experience one or more of...
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the following: - Navigation non-functional, not updating current position. - Screen Off hard key inoperative, Soft key on radio screen still operational. - CarPlay and Android Auto stability issues. - Text cut-off in different menus or pop-up messages - Voice Recognition not working for specific voice commands
Body & Paint
7 bulletinsUniversal Garage Door Opener Prior to replacing the UGDO or sun visor, call HomeLink Customer Care at 1-800-355-3515 for...
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a proper evaluation of the issue. If this does not correct the issue, please follow the steps in SOL: S2508000039
Passive Entry Exterior Door Handle Inoperative When Touched For Lock And Or Unlock.
Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other...
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exterior surface areas of the hinges, doors, fenders, swing gates or liftgates.
Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other...
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exterior surface areas of the hinges, doors, fenders, swing gates or liftgates.
Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other...
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exterior surface areas of the hinges, doors, fenders, swing gates or liftgates
2025MY Tire Inflator Kit unable to install on Select and Limited vehicles.
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Requesting dealers to order inflator kit install strap from Mopar (PN68563446AA) to install the kit under second row load floor. Do not replace quarter panel as a solution to this issue
Windshield Wiper Blade Maintenance Customers may experience one or more of the following: Wiper blades that...
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chatter/streak/jump/skip/smear or make noise while traveling across the windshield.
Engine
5 bulletinsEngine Oil is Red in Color
Engine Oil is Red in Color
Engine Oil Leak
Data collection required for all 2020-2026MY vehicles with 3.6L PSU engines during any of their first 3 engine oil changes.
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This data collection is applicable to all vehicle with engines with sales codes: ERG, ERC, EH3 and ERF. To assist with monitoring and quality improvement of the 3.6L engine, every time a vehicle comes for any of the first 3 oil changes, please use wiTECH to record the total engine idle time and the total engine runtime. 1. Prior to perform the oil change connect wiTECH diagnostic tool. 2. Navigate to the topology screen on the action item section. 3. Once the topology screen loads, disconnect wiTECH and continue with oil change.
Customer complaint may include a Mil On/Check Engine Lamp On and Electronic Throttle Control (ETC) Lamp On.
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There may also be associated driveability issues. Upon further investigation, the following fault codes may be found in the PCM:
Lighting
3 bulletinsWasher Fluid Warning Lamp Illuminated When Reservoir Is Full
This MY26 part number is not available for service, program was canceled.
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Order PN: 68594990AE Reference - Global Bulletin System - Action Bulletin 320767-02 is Published: AB: RU Chrysler Pacifica Action Bulletin - Cancellation of PHEV for 26MY and beyond
Exterior Front Lamps Condensation Clearing Procedure *Some customers may report that on occasion vehicle exterior front...
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lamps (headlamps, fog lamps, grille lamps, logo lamps or signature lamps) assemblies are fogged with a light layer of condensation on the inside of the lenses*
Fuel System
3 bulletinsEVAPORATOR - AIR CONDITIONING
EVAPORATOR - AIR CONDITIONING
HOSE AND TUBE - EGR COOLANT
Pre-Delivery & Maintenance
2 bulletinsFleet Campaign Parts Ordering Process (03D)
Verify "Z" part number availability.
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Order a "Z" part number for all Exchange Orders: Warranty, Mopar, Customer pay and Service contract. Order"68" part number for New unsold units only
Air Bags & Safety
2 bulletinsAIR BAG-SIDE CURTAIN
AIR BAG-SIDE CURTAIN
Transmission
1 bulletinFlash: Anti-Lock Brakes (ABS) Updates Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the...
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vehicle must SYMPTOM: exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): C151D-00 - Tire Pressure Sensor Location Undetermined. C10EA-00 - Left Park Brake Actuator. C10EB-00 - Right Park Brake Actuator. C10EC-00 - Park Brake Actuator Correlation. Customers may also comment on one or more of the following: The vehicle will not shift out of Park. Electronic Parking Brake (EPB) is not responding and not allowing the driver to release EPB. The Service TPM System message may display on the cluster after a tire rotation. NOTE: The vehicle will not automatically relearn tire locations and the process will have to be manually performed by a dealer technician. This bulletin involves reprogramming the ABS module with the latest available software.
Hybrid & EV
1 bulletinNo Wireless Charging Or Slow Wireless Charging
Steering
1 bulletinNoise From Front End While Steering Or Turning The Steering Wheel.
Suspension
1 bulletinShock And Strut Diagnosis And Replacement Guidelines Leaking, noisy, or weak shocks or struts.