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2022 Chrysler Pacifica Plug-In Hybrid TSBs

205 Technical Service Bulletins across 14 categories

Electrical

39 bulletins
11037463

Flash: Integrated Dual Charge Module (IDCM) Updates Customers must experience a Malfunction Indicator Lamp (MIL)...

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illumination and the vehicle must SYMPTOM: exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): **P0D21-00 - Battery Charger "A" Output Voltage Too Low. B22A9-87 - ECU Internal Performance-Missing Message.** B22A9-64 - ECU Internal Performance - Signal Plausibility Failure. Customers may experience the following: **Vehicle will not charge.** This bulletin involves reprogramming the IDCM with the latest available software.

11034388

Calibration Requirements For The Power Sliding Door Module (PSDM).

11034344

Emissions Recall 44D - Hybrid Control Module Software - Dealer Notification Hybrid Control Processor (HCP) on about...

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69,189 of the above vehicles may have software that does not correctly report On-Board Diagnostic (OBD) legislated Integrated Dual Charging Module (IDCM) diagnostic information. The HCP is required to store OBD legislated Diagnostic Trouble Codes (DTC's) and command the malfunction indicator light (MIL) on behalf of the IDCM.

11031665

Flash: Power Sliding Door Module (PSDM) System Updates Customers **must** experience a Malfunction Indicator Lamp (MIL)...

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illumination and the vehicle **must** exhibit/set the following Diagnostic Trouble Code (DTC): U0140-00 - Lost Communication With Body Control Module. Customers may also comment on one or more of the following: Left power sliding door inoperable. Right power sliding door inoperable. NOTE: **Doors will open manually** This bulletin involves **reprogramming the left PSDM (PSDML) and the right PSDM (PSDMR)** with the latest available software

11030035

Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...

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Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On

11028904

Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...

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Battery Charging Message, Presence of IBS Related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On

11026801

B1578 DTC active (Audio Antenna Circuit Resistance Below Threshold) in LB production vehicles.

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Do not diagnose stored or active DTC unless there is a customer facing issue noted. A SOL will be released to give further information.

11026677

Telematics Box Module (TBM) Backup Battery Replacement When DTC B1E21 Is Present Technicians may experience a...

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Malfunction Indicator Lamp (MIL) illumination and the vehicle may exhibit/set the following Diagnostic Trouble Code (DTC): B1E21-96 - Backup Battery Component Internal Failure.

11026660

If the DTC B1E21-96: Backup Battery-Component Internal Failure is active and customer states Popup message will show at...

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the radio: "Battery of Uconnect Box requires service. SOS call and related functions may be unavailable. Please visit an authorized dealer." PLEASE do not Replace the TBM module, only replace TBM Internal Battery (inside Telematics Box Module) and order PN68493347

11026549

Telematics Box Module (TBM) Backup Battery Replacement When DTC B1E21 Is Present echnicians may experience a Malfunction...

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Indicator Lamp (MIL) illumination and the vehicle may exhibit/set the following Diagnostic Trouble Code (DTC): B1E21-96 - Backup Battery Component Internal Failure

11024323

MODULE - STEERING CONTROL & COLUMN

11024312

High Voltage Air Conditioning Refrigerant Dye

11020600

Decreased Remote Start And RKE Range.

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Tire Pressure Sensors Values Are Not Displayed

11020264

Telematics Box Module Verify Z part number availability.

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Order a Z part number for all Exchange Orders: Warranty, Mopar, customer pay and service contract. Order regular part number for New unsold units only.

11019765

Flash: Heating Venting Air Conditioning (HVAC) Module Update 2022 (RU) Chrysler Pacifica / Voyager This bulletin applies...

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to vehicles equipped with: 3 Zone Auto Control-Front/Rear A/C (Sales Code HAH). Air Conditioning w/3 Zone Temp Cntrl (Sales Code HAK). All Vehicles W/Air Conditioning (Sales Code HA0). Rear Air Conditioning w/Heater (Sales Code HBB). This bulletin involves updating the HVAC with the latest available software.

11017932

"Video Routing Module Verify Z part number availability.

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Order a Z part number for all Exchange Orders: Warranty, Mopar, customer pay and service contract. Order regular part number for New, Unsold units only. Please review the latest version of SOL S2208000030 regarding DVD/blue ray issues. After updating software perform resets on both display or concern may still appear. After Battery Drainage VRM do not work. Please follow the following steps. 1. Check VRM proxi, if the VRM is not aligned, perform proxi alignment, reset module. 2. If proxi is correct, reset module 3. Check for DTCs, and check wiring and components related to those DTCs and clear them."

11015810

"CANISTER Vapor -If an issue is detected with the Evaporative System Integrity Module (ESIM) Detector and not the Vapor...

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Canister, only replace the ESIM Detector. -Before replacing the Vapor Canister due to Hard to Fill condition, replicate the condition at the Gas Station. If the condition is replicated, then check: 1) for kinked or pinched Clean Air Hose between the ESIM and the EVAP Air Filter; 2) for plugged EVAP Air Filter; 3) for kinked or pinched Vapor Hose between the Fuel Tank and the Vapor Canister. If the EVAP Filter is restricted, the replace the Filter. -Check if the Vapor Canister is flooded with fuel or the Recirculation Line has fuel. If fuel is found in the Vapor Canister or the Recirculation Line, then drop the Fuel Tank, remove the FDM Lock Ring to check if the internal Vapor Line is properly connected to the FDM Port. If the Vapor Line is not connected, then drain the fuel from the internal Vapor Line and properly connect to the FDM. Replace the Vapor Canister and the ESIM."

11014891

MODULE - BATTERY HEATER

11013171

Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...

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Battery Charging Message, Presence of IBS Related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On

11012777

Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...

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Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On

11010650

"Flash: Display Screen Module (DSM) Update to V2023.31.00 Customers may experience the following: Intermittent blank...

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screen with audio still functional. (Rearview Camera functions normally). This bulletin involves updating the DSM with the latest available software."

11009559

MODULE - INVERTER

11007714

"After A Power Liftgate Module (PLGM) Replacement, the PLGM is Setting Diagnostic Trouble Codes (DTCs) for the Warning...

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Chime"

11005326

"Flash: Power Sliding Door Module (PSDM) System Updates Customers may experience a Malfunction Indicator Lamp (MIL)...

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illumination and the vehicle may exhibit/set the following Diagnostic Trouble Code (DTC): U0140-00 - Lost Communication With Body Control Module. Customers may comment on one or more of the following: Left power sliding door inoperable. Right power sliding door inoperable. This bulletin involves updating the PDSM with the latest available software."

11005009

"Radio Over The Air Update to U29.28 Software Version Customers may experience one or more of the following: Blank Phone widget displayed.

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Radio freeze after reverse event (Rearview Camera (RVC) functions normally). Blank hybrid screen. Screen off at start up (RVC functions normally). Radio restart before sleep after switching between different USBs. Pop up error ""setting not saved"" occurring when attempting to enable Geolocation (Privacy Mode Off). Amplifier module sets Diagnostic Trouble Code (DTC) U0485 - Implausible Data Received From Radio. During FOTA scheduling, if OK is not pressed to confirm time selected, vehicle will sleep. Apps downloaded for one connected profile are being shared with other local profiles. Switching profiles with slow response. Slow response switching between camera views. Black radio screen (RVC functions normally). Rear seat reminder alert unavailable. Wi-Fi software update pop-up is being triggered in non-connected vehicles. Switching to Android menu, display screen blinks on green color. Microphone inoperative during SOS call from the vehicle. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from **T25.50 or T27.39** to U29.28. NOTE: The national launch for the FOTA is expected to begin **July 29, 2024.**"

11004949

Malfunction Indicator Lamp on, Diagnostic Trouble Code (DTC) P0EDD-00 Hybrid/EV battery Pack B Deterioration

11002828

"Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...

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Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On "

11002809

"Flash: Video Routing Module (VRM) System Updates Customers may comment on the following: Rear seat entertainment screens are blank.

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VRM not turning on during ignition cycle. This bulletin involves updating the VRM with the latest available software."

11002531

Drained Battery, Low System Voltage, Battery Not Charging, High System Voltage

10251783

Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...

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Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On

10248509

Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website...

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to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.

10247948

Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...

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Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On

10244348

Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website...

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to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.

10234420

Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...

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Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On

10230412

SENSOR Intrusion Module

10230405

Telematic box module 2

10229111

Flash: Integrated Dual Charging Module (IDCM) Enhancements This bulletin involves reprogramming the IDCM with the latest software available.

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Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technicianmay find the following Diagnostic Trouble Code (DTC) has been set: B22A9-64 - ECU Internal Performance-Signal Plausibility Failure. Customer may also experience the following:Unable to utilize the plug in charge cord to charge the vehicle.

10227709

No Start After a Flash or Powertrain Control Module (PCM), Body Control Module (BCM) Replacement

10223171

HV Battery Pack Replacement This bulletin involves replacing the hybrid battery pack.

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Battery, Hybrid

Engine

34 bulletins
11033325

Flash: Hybrid Control Processor (HCP) / Auxiliary Hybrid Control Processor (AHCP) Update Customers must experience a...

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Malfunction Indicator Lamp (MIL) illumination and the vehicle must exhibit/set the following Diagnostic Trouble Code (DTC):** P0E15-00 - Hybrid-EV Battery Pack Coolant Heater A Control Performance. Customers may also comment on one or more of the following: Vehicle does not start/engine does not crank. Extended engine cranking time when starting the vehicle. Loss of heat from the engine This bulletin involves reprogramming the **HCP and then the AHCP** with the latest available software.

11033319

ID-26-04 Rev. A Addition of 2.0L T4 Long Block or Complete Engine to the Powertrain Service Center (PTSC) Pre-Approval...

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Program

11032865

SENSOR KNOCK

11032864

SENSOR KNOCK

11031685

If the vehicle comes in with any of the following P codes, please refer to the active TSBs for HCP/AHCP flash BEFORE...

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ordering PIM P0A78 - Drive Motor A Inverter Performance. P0A79 - Drive Motor B Inverter Performance. P0A3F-00 - Drive Motor A Position Sensor 1 Circuit. P0A43-00 - Drive Motor A Position Sensor Circuit Intermittent. P0A45-00 - Drive Motor B Position Sensor 1 Circuit. P0C1A-00 - Drive Motor B Torque Delivered Performance.

11031463

If the vehicle comes in with any of the following P codes, please refer to the active TSBs for HCP/AHCP flash BEFORE...

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ordering PIM P0A78 - Drive Motor A Inverter Performance. P0A79 - Drive Motor B Inverter Performance. P0A3F-00 - Drive Motor A Position Sensor 1 Circuit. P0A43-00 - Drive Motor A Position Sensor Circuit Intermittent. P0A45-00 - Drive Motor B Position Sensor 1 Circuit. P0C1A-00 - Drive Motor B Torque Delivered Performance.

11030229

Flash: Powertrain Control Module (PCM) Updates Customers must experience a Malfunction Indicator Lamp (MIL) illumination...

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and the vehicle must SYMPTOM: exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): **P0111-00 - Intake Air Temperature Sensor 1 Circuit Range Performance Bank 1. (In Active or Stored status) P0071-00 - Ambient Air Temperature Sensor Performance. (In Active or Stored status) P0072-00 - Ambient Air Temperature Sensor Circuit "A" Low. (In Active or Stored status) P0073-00 - Ambient Air Temperature Sensor Circuit "A" High. (In Active or Stored status) P0011-00 - Bank 1 Camshaft 1 Position Timing Over Advanced Or. (In Active or Stored status) P25E4-00 - B Camshaft Position - Unable To Achieve Locked Position Bank 1. (In Active or Stored status) P05BD-00 - Stop-Start Mode Switch Range/Performance. (In Active or Stored status) P0116-00 - Engine Coolant Temperature Sensor 1 Performance. (In Active or Stored status) P062B-00 - Internal Control Module Fuel Injector Control Performance. (In Active or Stored status) P0604-00 - Internal Control Module Random Access Memory Ram Error. (In Active or Stored status) P060C-00 - Internal Control Module Main Processor Performance. (In Active or Stored status)** P018B-00 - Fuel Pressure Sensor "B" Circuit Range/performance. **(In Active or Stored status)** P1CEA-00 - Boost Side EVAP Purge System Performance. **(In Active or Stored status)** P06DD-00 - Engine Oil Pressure Control Circuit Performance/Stuck Off. **(In Active or Stored status)** P00C6-00 - Fuel Rail Pressure Too Low - Engine Cranking. **(In Active or Stored status)** P0300-00 - Multiple Cylinder Misfire. **(In Active or Stored status)** Customers may also experience one or more of the following: **Oil Level High Warning in the Instrument Panel Cluster (IPC).** Fully Autonomous Parking Assist (FAPA) is not deactivated when accelerator pedal is pressed. Vehicle is not heating up fast enough at freezi

11029750

Flash: Auxiliary Hybrid Control Processor (AHCP) / Customers must experience a Malfunction Indicator Lamp (MIL)...

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illumination and the vehicle must SYMPTOM: exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): P0E15-00 - Hybrid-EV Battery Pack Coolant Heater A Control Performance. P29BB-00 - Hybrid-EV Battery Pack Coolant Heater A Control Performance. Customers may also comment on one or more of the following: Vehicle does not start / engine does not crank. Extended engine cranking time when starting the vehicle. Loss of heat from the engine. This bulletin involves reprogramming the AHCP and then the HCP with the latest available software.

11028767

Internal Transmission Wiring Connector Short And **Customers must experience a Malfunction Indicator Lamp (MIL)...

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illumination and the vehicle must SYMPTOM: exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): P0A3F-00 - Drive Motor A Position Sensor 1 Circuit. P0A43-00 - Drive Motor A Position Sensor Circuit Intermittent. P0A45-00 - Drive Motor B Position Sensor 1 Circuit. P0C1A-00 - Drive Motor B Torque Delivered Performance. Customers may also comment on the following: Vehicle is in limp mode.** statement, Claims Data tables,

11025028

Engine Oil Leak

11023618

Data collection required for all 2020-2026MY vehicles with 3.6L PSU engines during any of their first 3 engine oil changes.

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This data collection is applicable to all vehicle with engines with sales codes: ERG, ERC, EH3 and ERF. To assist with monitoring and quality improvement of the 3.6L engine, every time a vehicle comes for any of the first 3 oil changes, please use wiTECH to record the total engine idle time and the total engine runtime. 1. Prior to perform the oil change connect wiTECH diagnostic tool. 2. Navigate to the topology screen on the action item section. 3. Once the topology screen loads, disconnect wiTECH and continue with oil change.

11021839

Internal Transmission Wiring Connector Short and Motor A Bearing Failure Warranty Extension XE1 Customers must...

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experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): P0A3F - Drive Motor A Position Sensor 1 Circuit. P0A43 - Drive Motor A Position Sensor Circuit Intermittent. P0A45 - Drive Motor B Position Sensor 1 Circuit. P0C1A - Drive Motor B Torque Delivered Performance. Customers may also comment on the following: Vehicle is in limp mode. NOTE: Module flashes are also required for this Repair Procedure to be effective, the following modules are to be updated: Hybrid Control Processor (HCP). Auxiliary Hybrid Control Processor (AHCP) also known as the Power Inverter Module (PIM). This bulletin involves servicing the transmission.

11021043

Engine Rattle Noise

11020608

When replacing a camshaft and parts kit (P/N 68661146xx and/or 68661147xx), it is NOT necessary to order the...

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roller-finger followers (rocker arms) separately, as these are included in the camshaft parts kit.

11019773

ADJUSTER Valve Lash Customer's complaint may include a ticking noise coming from the engine.

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Technician's observations can refer to spongy or stuck hydraulic lash adjusters. Exhaust lash adjusters found with a "spongy" condition (compressible plunger) leading to the assumption of being defective/malfunctioning. EXHAUST lash adjusters are designed to be COMPRESSIBLE by hand. Intake lash adjusters found with a stiff or stuck condition (non-compressible plunger) leading to the assumption of being defective/malfunctioning. INTAKE lash adjusters are designed to be NON COMPRESSIBLE by hand. Do Not Replace EXHAUST lash adjusters when the following condition is present: should be compressible, but they will exert a reactionary spring force during compression and return to full expansion without a compression force. Do Not Replace INTAKE lash adjusters when the following condition is present: should feel very firm and difficult to compress. Once the correct functioning of the intake and exhaust lash adjusters is validated with the procedure above, refer to the Service Manual "HYDRAULIC LIFTER(S) NOISE DIAGNOSIS" procedure. After the corresponding service procedures from the Service Manual involving the Lash Adjusters have been conducted, refer to the detailed instructions in the Service Manual to diagnose and/or service any other component.

11018608

Vibration From Engine Or Powertrain.

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Powertrain Mounting Neutralization Procedure. Discussion: Service information is in the process of being updated to include powertrain mount installation best practices. The new procedure will neutralize the mounts to lessen or remove unwanted mount tension that can lead to vibration complaints.

11016871

"Radio U29.28 USB Software Update he customer may describe one or more of the following: Amplifier module sets...

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Diagnostic Trouble Code (DTC) U0485 - Implausible Data Received Set. Radio reset (Rearview camera functions normally). Voice Recognition (VR) inoperable. Wireless CarPlay inoperable. Audio sources inoperable. Display switches to Nav on VR prompt. Vehicle Positioning (Lat/Long) inoperable. Surround View Camera inoperable (Rearview camera functions normally). Unable to exit FamCam. Audio Repetition inoperable. Electric vehicle pages inoperable. Translated text is incorrect. Profile avatar changes in Valet Mode. Display does not return to idle mode after call. Dynamic rear view camera guidelines inoperable (Rearview camera functions normally). FOTA popup wont dismiss. Ambient Lights Setting inoperable. Call Status on after all ended Favorites available in valet mode. SXMT Favorites inoperable. Tutorial App inoperable. Audio Repetition stops during incoming calls. Unable to connect second device. Unable to exit Seat Comfort popup. Call does not end on the Instrument Panel Cluster (IPC). Seat Comfort graphic incorrect. Headphone button for front passenger display inoperable. Schedule update inoperable. USB media source inoperable on front passenger display. SXMT inoperable. Wireless Android Auto inoperable. Media sources duplicated. Audio unmuted at door close. Radio freeze (Rearview camera functions normally). Radio input lagging. Navigation active with no active route. Scheduled cabin cooling inoperable. Incorrect phone repetition displayed. Navigation routing inoperable. Unable to exit Electric Vehicle Pages. Comfort softkeys incorrect. Comfort graphic overlap. Unable to change audio sources. Audio sources unavailable after profile switch. No incoming call popup on Uconnect phone. FamCam image in black and white. SOS call status banner remains after call ended. Press and hold inoperable on comfort temperature slider. Setting preferences will not return to default. Display input lagging after CarPlay is connected. Changing to unselected audio source. Setting preferences not saved on correct profile. Translation error in Portuguese. Memory seats not saved on correct profile. Audio loss. Incorrect keyboard in Japanese. SXMT channel art incorrect. Rear Seat Entertainment (RSE) audio overlap. European Media Source (DAB) available on North America vehicles. Black screen (Rearview camera functions normally). Unable to delete profile. Assist call inoperable. Unable to navigate menu with ongoing SOS call. This update also includes the following software enhancements: Radio Software stability issues and moving to new U-branch software for core improvement This bulletin involves inspecting the software level and updating the software to U29.28. "

11016439

Misfire DTCs, Rough Idle, Valvetrain Noise

11016107

Engine Rattle Noise

11015891

"Internal Transmission Wiring Connector Short and Motor A Bearing Failure Warranty Extension XE1 : Customers must...

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experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): P0A3F - Drive Motor A Position Sensor 1 Circuit. P0A43 - Drive Motor A Position Sensor Circuit Intermittent. P0A45 - Drive Motor B Position Sensor 1 Circuit. P0C1A - Drive Motor B Torque Delivered Performance. Customers may also comment on the following: Vehicle is in limp mode. NOTE: Module flashes are also required for this Repair Procedure to be effective, the following modules are to be updated: Hybrid Control Processor (HCP). Auxiliary Hybrid Control Processor (AHCP) also known as the Power Inverter Module (PIM). REPAIR SUMMARY: **This bulletin involves servicing the transmission.**"

11015297

Engine Noise

11014913

VALVE - FUEL VAPOR

11014408

Engine Rattle Noise

11014375

"Oil Leaking From Oil Filter Area Customers may experience a Malfunction Indicator Lamp (MIL) illumination and the...

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vehicle may exhibit/set the following Diagnostic Trouble Code (DTC): P06DD - Engine Oil Pressure Control Circuit Stuck Off. Customers may comment on the following: Oil found on the ground beneath the vehicle. "

11014231

"3.6L PSU Long Block Misfire DTC codes and/or rough idle and/or valvetrain noise.

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These conditions may be related to worn intake camshaft high lift lobe(s), and intake rocker arm(s) high lift slider. High mileage failure (10,000-60,000 miles). 1. Remove the valve cover(s) per the released service procedures. The use of a stethoscope or DTC specific cylinder misfire codes can help to locate the condition to the left or right bank. 2. Once it has been visually confirmed that there is wear on the high lift intake lobe(s) & rocker arm(s) slider, there is a special service kit for this type of repair which should be used, instead of replacing the complete engine/long block. This kit contains the parts required for the repair (intake cam, rocker arms, sealer and gaskets)."

11008750

"Flash: Hybrid Control Module (HCP), Auxiliary Hybrid Control Module/Power Inverter Module (PIM) Flash Updates...

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*Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs):** **P0A78-00 - Drive Motor A Inverter Performance.** P0E15-00 - Hybrid-EV Battery Pack Coolant Heater A Control Performance. Customers may also comment on one or more of the following: **Message displayed on the Instrument Panel Cluster (IPC) stating that the ""Vehicle is shutting down in 2 minutes"".** Electric Vehicle (EV) mode may be inoperable. A reduction in cabin heater performance. This bulletin involves reprogramming the HCP and AHCP **(also known as the PIM)** with the latest available software."

11004343

Rear Door Control Module Rear Sliding door inop or Rear windows does not function at 100%.

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Check DTCs in DCM and check the component they are pointing to, depending on the case follow the procedure below: If there are DTCs related with power sliding door switch, sliding door latch or handle follow the next procedure: - The sliding door should be put into manual operation mode. If the door still opens and closes manually, door modules should be reset, if the DTC's don't go stored or door/body module resets have not solved the issue, then replace the latch. If in manual operation mode the door does not open, replace the latch. In the case of window inoperation, follow the next procedure: - Check wiring between motor and Door Control module, if it is in good state, check motor, and if needed replace it. If wiring is well seated, and the motor is in good state, reset module and perform window calibration, if DTCs don't go stored or the window continue not working, replace the Door Control Module.

11002752

MOTOR - BLOWER WITH WHEEL

11001830

"Internal Transmission Wiring Connector Short and Motor A Bearing Failure Warranty Extension XE1 **Customers must...

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experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs):** P0A3F - Drive Motor A Position Sensor 1 Circuit. P0A43 - Drive Motor A Position Sensor Circuit Intermittent. P0A45 - Drive Motor B Position Sensor 1 Circuit. P0C1A - Drive Motor B Torque Delivered Performance. Customers may also comment on the following: Vehicle is in limp mode. NOTE: Module flashes are also required for this Repair Procedure to be effective, the following modules are to be updated: Hybrid Control Processor (HCP). Auxiliary Hybrid Control Processor (AHCP) also known as the Power Inverter Module (PIM). This bulletin involves replacing the transmission."

11001459

Suspected Engine Coolant Leak

10239957

Water Quality When Mixed With Engine Coolant

10230411

Engine Oil - 0W20,Fluid - ATF+4,Engine Oil - 10W30,Engine Oil - 5W20,Engine Oil - 5W30

10230180

Issue involves overheating, running hot, coolant leaks and related symptoms after a Mopar replacement engine has been...

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installed in the vehicle.

10227969

Oil Filter If a Mopar Oil Filter is not available, use a filter that meets or exceeds USCAR36 specification and is...

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compatible with semi and full synthetic oils. Recommended Brands: Wix, Purolator, and NapaGold For concerns of V8 oil filter leaks on 22MY and up vehicles: 1. Clean the area and use oil dye to know the exact location of the leak with black/UV light. 2. Removal torque (force needed to loosen the filter) 3. If the source of the leak cannot be identified, please contact FCA Redacted Content to FasTrak parts back for analysis. If no response in 15 minutes, proceed with repair and email pictures of the following: A) Oil filter from the bottom to know if it has a "Factory Installed" filter. B) Leak. C) Damage in filter (if any) D) Gasket. E) Block or Oil Filter Adapter(OFA) or Engine Oil Cooler(EOC) sealing surface.

Body & Paint

32 bulletins
11037346

Passive Entry O/S Dr Handle Prior to replacing an inoperative passive entry door handle, perform Star Online...

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S2623000040.

11035068

Passive Entry O/S Dr Handle Prior to replacing an inoperative passive entry door handle, perform Star Online...

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S2623000040.

11033975

Outside Power Fold Rearview Mirror Noise Or Loose At Pivot.

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Mirror Contacts Door Window Glass In The Folded Position.

11033957

Prior to replacing an inoperative passive entry door handle, perform Star Online S2623000040.

11033897

Outside Power Fold Rearview Mirror Noise Or Loose At Pivot.

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Mirror Contacts Door Window Glass In The Folded Position.

11033896

Passive Entry Exterior Door Handle Inoperative When Touched To Lock And Or Unlock.

11033308

Outside Power Fold Rearview Mirror Noise Or Loose At Pivot.

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Mirror Contacts Door Window Glass In The Folded Position.

11032991

Popping Clicking Noise From Power Sliding Door During Operation Open And Or Closed.

11032814

SWITCH - LIFTGATE

11032637

SWITCH - LIFTGATE

11031688

Door Latch, Handle And Ajar Additional Service Information.

11031241

Outside Power Fold Rearview Mirror Noise Or Loose At Pivot.

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Mirror Contacts Door Window Glass In The Folded Position.

11030433

Hood Ajar Message On Cluster.

11030272

The Customer May Notice a Popping Noise When Opening or Closing Either Sliding Door.

11022012

Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other...

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exterior surface areas of the hinges, doors, fenders, swing gates or liftgates.

11022011

Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other...

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exterior surface areas of the hinges, doors, fenders, swing gates or liftgates.

11022003

Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other...

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exterior surface areas of the hinges, doors, fenders, swing gates or liftgates

11020097

Power Sliding Door Inoperative or Intermittently Will Not Open or Close

11018450

Universal Garage Door Opener (UGDO) Inoperative, LED Indicator Lamps Not Illuminating

11018443

Power Sliding Door Will Not Power Open And/Or Close Automatically.

11017072

"3rd row headrest If you have customer with issue involving the 3rd row headrest not staying up.

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It has been determined that the issue is with the trim carpet the headrest strap goes through, not the headrest mechanism. Please do not replace the headrest/headrest mechanism and instead refer to SOL S2423000025 for the proper rework procedure that should be done"

11012884

Door Latch, Handle And Ajar Additional Service Information.

11009570

SWITCH AND BEZEL - FRONT DOOR

11005525

Liftgate Inoperative And Or Intermittently Will Not Open Or Close.

11005320

"Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other...

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exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. NOTE: Verify current warranty policy to determine if digital imaging pre-authorization is required or pre-approval is required from the Regional Office; depending on market. This bulletin involves inspecting and if necessary removing corrosion and refinishing the suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels."

11001466

Power Sliding Door Inoperative Or Intermittently Will Not Open Or Close

10236969

Mirror

10230413

Seal, Sunroof

10229572

Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through...

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primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural components.

10227978

LATCH - FRONT DOOR

10225424

Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through...

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primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural components.

10225287

Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through...

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primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural components.

Infotainment

24 bulletins
11034390

Instrument Panel Cluster (IPC) and Radio Compass Display has Dashes (--)

11034351

Power Liftgate Intermittently Inoperative.

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Will Not Open/ Close. Liftgate/Hatch Ajar Message Displayed. Rev A

11034346

Radio/ETM is Adding Approximately 27mA Draw to Vehicle When in Logistics Mode

11033895

Power Liftgate Intermittently Inoperative.

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Will Not Open/ Close. Liftgate/Hatch Ajar Message Displayed.

11032822

Instrument Panel Cluster (IPC) Flicker Turn By Turn The customer may experience flickering on their Instrument Panel...

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Cluster (IPC) when the turn-by-turn feature is enabled. This issue occurs when using Google Maps for Navigation via CarPlay

11032645

Instrument Panel Cluster (IPC) Flicker Turn By Turn The customer may experience flickering on their Instrument Panel...

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Cluster (IPC) when the turn-by-turn feature is enabled. This issue occurs when using Google Maps for Navigation via CarPlay

11031342

The Customer Concern Is The Power Liftgate, Wipers, Backup Lamp, Stop Lamp, Or Speaker Function Would Intermittently Not...

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Function.

11030026

SPEAKER - NONE

11030025

SPEAKER - NONE

11029705

Harman R1H Uconnect 5 Radio Software Flash Error Codes

11029704

Uconnect Box Requires Service, Please Visit an Authorized Dealer Message on Display Message With DTCs B1498-13, B1498-19...

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or B1570-93

11027734

Instrument Panel Cluster (IPC) Displays Warning Lamps or Messages for Loss of Advanced Driver Assist System (ADAS)

11025515

Intermittent Uconnect Box Requires Service Message.

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TBM Setting Stored Or Pending DTCs B22A9, B1560, B1561, B1562

11021581

Door speaker Inoperative or No Sound

11018411

DVD/Blu-ray Not Syncing Between The Two Rear Screens.

11018293

DVD/Blu-ray Not Syncing Between The Two Rear Screens.

11018269

" Instrument Panel Cluster (IPC) Displays Warning Lamps or Messages for Loss of Advanced Driver Assist System (ADAS)"

11017092

AM Radio Static, With No Active or Stored Radio Antenna Diagnostic Trouble Codes (DTC).

11017069

"Display Verify Z part number availability.

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Order a Z part number for all Exchange Orders: warranty, Mopar, customer pay and service contract. Order regular part number for New unsold units only."

11015307

Apple CarPlay Does Not Complete The First Initial Wireless Connection.

11014538

Uconnect Box Require Service Message

11014528

Touchscreen For ALL infotainment system repairs (touchscreens, radios, etc.), refurbished parts may be available.

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Follow the Infotainment Ordering guide available under the "Parts" section of Dealer Connect: DealerCONNECT> Parts> News& Information> Audio & Electronic Products Exchange Process

11008911

"Radio Over The Air Update from U29.28 and U33.9 to U33.43 Software Version Customers may also experience one or more of...

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the following: Unable to select the Turn by Turn Navigation. Blank Performance Pages (Rearview Camera (RVC) Functions Normally). **Android Auto Voice Recognition (VR) inoperative.** Media Tuner delayed. **Charge Schedule not accepting updates via phone (RVC Functions Normally).** Ambient light inoperative. **Instrument Panel Cluster (IPC) map inoperative.** Media widget blank. Navigation map black. Off road pages inoperative (RVC Functions Normally). VR inoperative. Incorrect song title displayed **(Apple CarPlay only)**. **Radio display switches from the Media page to the Home page (RVC Functions Normally).** Ghost touch on Navigation screen (RVC Functions Normally). Widgets are missing. New User Profile does not load. Display returns to the wrong page after the View ""Camera Event"" button is selected by customer in the ""Camera View Pages"" (RVC Functions Normally). This bulletin provides information regarding the latest FOTA update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from U29.28 or U33.9 to U33.43. NOTE: The Estimated National launch date is August 31, 2024."

11001756

Uconnect Box Error Message, With Active or Stored Cellular Antenna Open or Short Diagnostic Trouble Codes (DTCs)

Other

21 bulletins
11030267

Creaking/Groaning Noise Coming from The Front End

11029764

WATER PUMP

11029763

WATER PUMP

11029706

The Handsfree Kick Feature Does Not Work Or Works Intermittently.

11028903

The Handsfree Kick Feature Does Not Work Or Works Intermittently.

11028781

ACTUATOR - TRANSFER CASE

11027837

Water Pump & Chain Case Cover

11027836

Water Pump & Chain Case Cover

11026552

Diagnostic Trouble Code (DTC) B15A1-00 Media Port Connection 1 Connection Found Set.

11019763

1st Row Armrest Not Holding Position, Being Broken, Being Too Low, Or Touching The Console.

11016293

APPLIQUE - B & C PILLAR

11016133

HORN AND BRACKET - NONE

11014857

RESERVOIR - COOLANT

11010748

Reverse View Camera Inoperative After Recent Repair

11004838

2 nd Row Seat Does Not Fold Using Easy Entry Handle.

10248966

PSU Oil Pump Assy

10248570

2nd Row Center Seat Lazy Or Slow When Folding.

10244356

LIFTER, Hydraulic Roller Deactivating Please do not replace MDS lifters because the disconnecting pin is not lined up,...

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this is normal and not a defect.

10241148

Power wndow switch passenger

10228989

Oil Filter If a Mopar Oil Filter is not available, use a filter that meets or exceeds USCAR36 specification and is...

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compatible with semi and full synthetic oils. Recommended Brands: Wix, Purolator, and NapaGold

10227983

If a Mopar oil filter is not available, use a filter that meets or exceeds USCAR36 specification and is compatible with...

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semi and full synthetic oils.

Pre-Delivery & Maintenance

10 bulletins
11034385

Backup Camera Poor Image Quality Inspection

11033315

Warranty Newsletter Volume 12, Issue 5

11030269

Backup Camera Poor Image Quality Inspection

11029785

Fleet Campaign Parts Ordering Process (03D)

11026651

Verify "Z" part number availability.

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Order a "Z" part number for all Exchange Orders: Warranty, Mopar, Customer pay and Service contract. Order"68" part number for New unsold units only

11011774

Backup Camera Poor Image Quality Inspection

11007087

Warranty Newsletter Volume 10 Issue 8_ID

10243209

FCA Caribbean Warranty Bulletin ID-23-20 "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC

10242717

Lubrication and Maintenance Fluids If MOPAR fluids and chemicals are not readily available, please review Service...

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Library for specifications so a suitable alternative can be used

10236967

FCA CARIBBEAN WARRANTY OPERATIONS NEWSLETTER

Suspension

8 bulletins
11032842

Radio Message "Power Surge On USB Detected" Customers may comment on the following: The radio displays the message:...

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Power surge on USB hub detected Fig. 1. NOTE: After the message appears, no USB devices function in the hub (no charging, no data). NOTE: Hub operation does not return until the vehicle undergoes a full key cycle.

11032824

Radio Message "Power Surge On USB Detected" Customers may comment on the following: The radio displays the message:...

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Power surge on USB hub detected Fig. 1. NOTE: After the message appears, no USB devices function in the hub (no charging, no data). NOTE: Hub operation does not return until the vehicle undergoes a full key cycle

11032647

Radio Message "Power Surge On USB Detected" Customers may comment on the following: The radio displays the message:...

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Power surge on USB hub detected Fig. 1. NOTE: After the message appears, no USB devices function in the hub (no charging, no data). NOTE: Hub operation does not return until the vehicle undergoes a full key cycle

11030042

Active Diagnostic Trouble Code (DTC) B1A10-00, B1A11-00, B1A12- 00, B1A13-00-, B1A14-00, B1A15-00, B1A16-00, and...

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B1A17-00 in The Radio Frequency Hub (RFH)

11023168

Shock And Strut Diagnosis And Replacement Guidelines Leaking, noisy, or weak shocks or struts.

11018676

"Shock And Strut Diagnosis And Replacement Guidelines Leaking, noisy, or weak shocks or struts.

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"

11006965

"Updated Front Hub Nut Torque Specification There are no Customer Symptoms for this Information Only Technical Service Bulletin (TSB).

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"

10227977

RECEIVER - HUB

Lighting

8 bulletins
11028894

Washer Fluid Warning Lamp Illuminated When Reservoir Is Full

11023326

Exterior Front Lamps Condensation Clearing Procedure *Some customers may report that on occasion vehicle exterior front...

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lamps (headlamps, fog lamps, grille lamps, logo lamps or signature lamps) assemblies are fogged with a light layer of condensation on the inside of the lenses*

11021039

Tire Pressure Monitor (TPM) Service Information.

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TPM Lamp On.

11018447

"Washer Light On And Will Not Turn Off After Adding Washer Solvent."

11010511

Tire Pressure Monitor (TPM) Service Information.

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TPM Lamp On.

11010500

"Forward Collision Warning (FCW) Unavailable Service Required message or a Service Active Lane Management Warning Light...

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ON'"

10230407

Base Headlamp Bright, Base Headlamp Black

10227975

LAMP - TAIL

Transmission

6 bulletins
11038331

Note: Document released 10/2/2026.

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Multiple Warning Indicators On In The IPC. ESM - PRNDL Flashing. And The Vehicle Will Not Shift Into Gear. The Wipers May Be On, With An Electric Parking Brake Unavailable.

11024056

948TE Transmission Reaction Shaft Service Bushing Kit Customers may experience a Malfunction Indicator Lamp (MIL)...

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illumination and the vehicle may exhibit/set the following Diagnostic Trouble Code (DTC): P1DB7-00 - Torque Converter Clutch Performance.

11015868

ID-23-07 Rev. B (XE1) eFlite Si-eVT Transmission Repair Certain 2017 - 2023 Chrysler Pacifica (RU)

11015791

D-23-07 Rev. B (XE1) eFlite Si-eVT Transmission Repair Certain 2017 - 2023 Chrysler Pacifica (RU)

11001645

Warranty Bulletin D-23-07 Rev.

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A (XE1) eFlite Si-eVT Transmission Certain 2017 - 2023 Chrysler Pacifica (RU)

11001644

FCA Caribbean Warranty Bulletin ID-23-07 Rev.

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A (XE1) eFlite Si-eVT Transmission Certain 2017 - 2023 Chrysler Pacifica (RU)

HVAC & Climate

6 bulletins
11037343

COMPRESSOR - AIR CONDITIONING

11037342

COMPRESSOR - AIR CONDITIONING

11034336

HEATER - ELECTRIC COOLANT

11034327

HEATER - ELECTRIC COOLANT

10243271

A/C Diagnostic LOP Change

10241146

A/C Diagnostic LOP Change (Except Alfa Romeo Vehicles)

Fuel System

6 bulletins
11035332

EVAPORATOR - AIR CONDITIONING

11035331

EVAPORATOR - AIR CONDITIONING

11035083

HOSE AND TUBE - EGR COOLANT

11026630

EVAPORATOR - AIR CONDITIONING

11026629

EVAPORATOR - AIR CONDITIONING

10236933

wiTECH Small Leak Verification Test (SLVT) - P0456-EVAP SYSTEM SMALL LEAK

Hybrid & EV

4 bulletins
11031693

No Wireless Charging Or Slow Wireless Charging

11025641

No Wireless Charging Or Slow Wireless Charging

11023332

Vehicle is Not Charging When Connected to a Level One or Two Charger or a Public Charging Station

10243208

Warranty Bulletin D-16-03 - "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC (Rev.

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B)

Steering

4 bulletins
11023620

Noise From Front End While Steering Or Turning The Steering Wheel.

11022564

Noise From Front End While Steering Or Turning The Steering Wheel.

10227976

DAMPER - STEERING

10227974

DAMPER - STEERING

Air Bags & Safety

3 bulletins
11031234

F-26-01 Upfit Reimbursement Allowance for Select Fleet Vehicles - Safety Recalls 54C, 55C, 06C, 06D, 10D, and 11D - Side Curtain Airbag (Rev.

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A)

11026582

AIR BAG-SIDE CURTAIN

11026581

AIR BAG-SIDE CURTAIN