2022 Chrysler 300 TSBs
166 Technical Service Bulletins across 15 categories
Categories
Electrical
33 bulletinsStart Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...
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Battery Charging Message, Presence of IBS Related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
Decreased Remote Start And RKE Range.
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Tire Pressure Sensors Values Are Not Displayed
"CANISTER Vapor -If an issue is detected with the Evaporative System Integrity Module (ESIM) Detector and not the Vapor...
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Canister, only replace the ESIM Detector. -Before replacing the Vapor Canister due to Hard to Fill condition, replicate the condition at the Gas Station. If the condition is replicated, then check: 1) for kinked or pinched Clean Air Hose between the ESIM and the EVAP Air Filter; 2) for plugged EVAP Air Filter; 3) for kinked or pinched Vapor Hose between the Fuel Tank and the Vapor Canister. If the EVAP Filter is restricted, the replace the Filter. -Check if the Vapor Canister is flooded with fuel or the Recirculation Line has fuel. If fuel is found in the Vapor Canister or the Recirculation Line, then drop the Fuel Tank, remove the FDM Lock Ring to check if the internal Vapor Line is properly connected to the FDM Port. If the Vapor Line is not connected, then drain the fuel from the internal Vapor Line and properly connect to the FDM. Replace the Vapor Canister and the ESIM."
FUEL PUMP/LEVEL UNIT MODULE For vehicles with Saddle Fuel Tanks, need to determine if there are any DTCs in wiTECH.
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Follow Service Diagnostics published prior to making any changes. Review any existing SOL or TSBs published for customer complaint issue. Only the Fuel Pump Module should be replaced if there are DTCs associated with the Fuel Level Sensor number 1. Only the Auxiliary Level Sender should be replaced if there are DTCs associated with the Fuel Level Sensor number 2. If there is a mixture of DTCs between the Fuel Pump Module and the Auxiliary Level Sensor, then investigate if there is a Jumper Harness or circuit issue between the Level Sender and the PCM. Verify fuel transfer between auxiliary tank and the primary tank by monitoring the auxiliary level sensor to verify it drops after driving.
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...
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Battery Charging Message, Presence of IBS Related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...
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Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
Battery Drain Suspected or "Identified" From USB or Media Hub
"Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...
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Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On "
Drained Battery, Low System Voltage, Battery Not Charging, High System Voltage
"Security Alarm Falsely Activates Customers may experience one or more of the following: Alarm going off randomly at night.
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Alarm going off at parking. Tilt function not working properly. This bulletin involves performing a Restore Vehicle Configuration and updating the ITM with the latest available software."
" Key Fob Battery Low Warning Message Displayed on The Instrument Panel Cluster (IPC)"
Security Alarm Falsely Activates Customers may experience one or more of the following: ? Alarm going off randomly at night.
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? Alarm going off at parking. ? Tilt function not working properly. This bulletin involves performing a Restore Vehicle Configuration and updating the ITM with the latest available software.
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...
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Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
Key Fob Battery Low Warning Message Displayed on The Instrument Panel Cluster (IPC)
Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website...
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to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.
Radio Remained On After Ignition Is Switched Off, Dead Battery From Excessive Radio Current Draw
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...
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Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website...
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to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.
Flash: Powertrain Control Module (PCM) Updates Customers may experience a Malfunction Indicator Lamp (MIL) illumination.
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Upon further investigation the technician may find that one or more of the following Diagnostic Trouble Codes (DTCs) have been set: ? P0455 - EVAP System Large Leak. ? P0456 - EVAP System Small Leak. ? P0440 - General Evap System Failure. ? P0441 - EVAP Purge System Performance. This bulletin involves reprogramming the PCM with the latest available software.
Malfunction Indicator Lamp Illuminated.
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U11E9 Lost Communication With AGS. Ambient Air Temp Incorrectly Displayed. P0070 And P0073 Set For Ambient Air Temp Sensor
Radio Remained On After Ignition Is Switched Off, Dead Battery From Excessive Radio Current Draw
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...
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Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
Flash: Blind Spot Monitor (BSM) System Updates Customers may comment on the following: Blind spot warning on side...
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mirrors randomly giving warning signals, with no objects within the blind spot. This bulletin involves updating the LBSS/RBSS Modules with the latest available software.
SENSOR Intrusion Module
Telematic box module 2
Decreased Remote Start And RKE Range.
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Tire Pressure Sensors Values Are Not Displayed
Radio Remained On After Ignition Is Switched Off, Dead Battery from Excessive Radio Current Draw
Decreased Remote Start And RKE Range.
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Tire Pressure Sensors Values Are Not Displayed
No Start After a Flash or Powertrain Control Module (PCM), Body Control Module (BCM) Replacement
Ambient Temperature Sensor Servicing.
Ambient Temperature Sensor Servicing.
Decreased Remote Start And RKE Range.
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Tire Pressure Sensors Values Are Not Displayed
Security Gateway (SGW) Module Theory and Operation
Transmission
24 bulletins850RE D Clutch Repair Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must...
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have at least 11,265 km (7,000 mi.) and exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): P0733-00 - Gear 3 Shift Incorrect Ratio. P1DA8-00 - Incorrect Gear Ratio Clutch A B or D Defective. P1D92-00 - Incorrect Gear Ratio - Clutch 4 Defective. Customers may also comment on one or more of the following: Transmission slips when shifting. Vehicle will not move in reverse. Vehicle will not shift higher than third gear This bulletin involves replacing the D clutch.
"Transmission Fluid Please note fluid color/condition/odor is NOT an indicator of transmission health and should not be...
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used as the reason for unit replacement. Visible ""glitter"" or debris in the pan does not justify complete unit replacements."
"850RE D Clutch Repair **Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must...
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have at least 11,265 km (7,000 mi.) and exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs):** P0733-00 - Gear 3 Shift Incorrect Ratio. P1DA8-00 - Incorrect Gear Ratio Clutch A B or D Defective. P1D92-00 - Incorrect Gear Ratio - Clutch 4 Defective. Customers may also comment on one or more of the following: Transmission slips when shifting. Vehicle will not move in reverse. Vehicle will not shift higher than third gear This bulletin involves replacing the D clutch."
"D Clutch Repair Kit For transmission concerns related to DTCs P0733-00, P1DA8-00, and/or P1D92-00, a repair is...
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available, and transmission replacement is NOT required. Please reference TSB 21-009-25 Rev. A, for details on D-clutch replacement. Please also note, fluid color/condition/odor is NOT an indicator of transmission health and should not be used as the reason for unit replacement. Complete unit replacements instead of repairs for these DTCs may be subject to chargeback."
"D Clutch Repair Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must...
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exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): P0733-00 - Gear 3 Shift Incorrect Ratio. P1DA8-00 - Incorrect Gear Ratio Clutch A B or D Defective. P1D92-00 - Incorrect Gear Ratio - Clutch 4 Defective. Customers may also comment on one or more of the following: Transmission slips when shifting. Vehicle will not move in reverse. Vehicle will not shift higher than third gear. This bulletin involves replacing the D clutch"
D Clutch Repair Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must...
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exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): P0733-00 - Gear 3 Shift Incorrect Ratio. P1DA8-00 - Incorrect Gear Ratio Clutch A B or D Defective. P1D92-00 - Incorrect Gear Ratio - Clutch 4 Defective. **Customers may also comment on one or more of the following: Transmission slips when shifting. Vehicle will not move in reverse. Vehicle will not shift higher than third gear.** This bulletin involves replacing the D clutch."
"D Clutch Repair Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must...
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exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): P0733-00 - Gear 3 Shift Incorrect Ratio. P1DA8-00 - Incorrect Gear Ratio Clutch A B or D Defective. P1D92-00 - Incorrect Gear Ratio - Clutch 4 Defective. This bulletin involves replacing the D clutch"
"D Clutch Repair Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must...
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exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): P0733-00 - Gear 3 Shift Incorrect Ratio. P1DA8-00 - Incorrect Gear Ratio Clutch A B or D Defective. P1D92-00 - Incorrect Gear Ratio - Clutch 4 Defective. This bulletin involves replacing the D clutch."
"D Clutch Repair Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must...
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exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): P0733-00 - Gear 3 Shift Incorrect Ratio. P1DA8-00 - Incorrect Gear Ratio Clutch A B or D Defective. P1D92-00 - Incorrect Gear Ratio - Clutch 4 Defective. This bulletin involves replacing the D clutch. "
"D Clutch Repair Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must...
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exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): P0733-00 - Gear 3 Shift Incorrect Ratio. P1DA8-00 - Incorrect Gear Ratio Clutch A B or D Defective. P1D92-00 - Incorrect Gear Ratio - Clutch 4 Defective. This bulletin involves replacing the D clutch."
"D Clutch Repair Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must...
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exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): P0733-00 - Gear 3 Shift Incorrect Ratio. P1DA8-00 - Incorrect Gear Ratio Clutch A B or D Defective. P1D92-00 - Incorrect Gear Ratio - Clutch 4 Defective. This bulletin involves replacing the D clutch."
"D Clutch Repair Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must...
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exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): P0733-00 - Gear 3 Shift Incorrect Ratio. P1DA8-00 - Incorrect Gear Ratio Clutch A B or D Defective. P1D92-00 - Incorrect Gear Ratio - Clutch 4 Defective. This bulletin involves replacing the D clutch."
"D Clutch Repair Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must...
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exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): P0733-00 - Gear 3 Shift Incorrect Ratio. P1DA8-00 - Incorrect Gear Ratio Clutch A B or D Defective. P1D92-00 - Incorrect Gear Ratio - Clutch 4 Defective. This bulletin involves replacing the D clutch."
No Reverse And/Or Forward Gear After D-Clutch Repair.
D Clutch Repair Kit TSB 21-039-24 REV A - D-Clutch repair kit missing Carrier Output Shaft Seals It has been identified...
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the Carrier Output Shaft is missing 2 seals for some of the kits delivered to dealers. These seals are not available individually. MOPAR is working to get the parts. Do not rebuild the transmission without these seals otherwise the vehicle will not have reverse. Please refer to STAR Online Publication S2421000001 for instructions for inspecting if the seals are present on the Output Shaft Carrier Shaft. If seals are missing, please return the D-Clutch Kit as defective and order another kit. Transmission replacement is not recommended as this issue should be solved with replacement kits.
D Clutch Repair Kit TSB 21-039-24 REV A - D-Clutch repair kit missing Carrier Output Shaft Seals It has been identified...
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the Carrier Output Shaft is missing 2 seals for some of the kits delivered to dealers. These seals are not available individually. MOPAR is working to get the parts. Do not rebuild the transmission without these seals otherwise the vehicle will not have reverse. Please refer to STAR Online Publication S2421000001 for instructions for inspecting if the seals are present on the Output Shaft Carrier Shaft. If seals are missing, please return the D-Clutch Kit as defective and order another kit. Transmission replacement is not recommended as this issue should be solved with replacement kits
"D Clutch Repair Customers may experience a Malfunction Indicator Lamp (MIL) illumination.
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Upon further investigation the technician may find one or more of the following Diagnostic Trouble Codes (DTCs) have been set: P0733-00 - Gear 3 Shift Incorrect Ratio. P1DA8-00 - Incorrect Gear Ratio Clutch A B or D Defective. P1D92-00 - Incorrect Gear Ratio - Clutch 4 Defective. This bulletin involves replacing the D clutch."
"D Clutch Repair Customers may experience a Malfunction Indicator Lamp (MIL) illumination.
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Upon further investigation the technician may find one or more of the following Diagnostic Trouble Codes (DTCs) have been set: P0733-00 - Gear 3 Shift Incorrect Ratio. P1DA8-00 - Incorrect Gear Ratio Clutch A B or D Defective. P1D92-00 - Incorrect Gear Ratio - Clutch 4 Defective. This bulletin involves replacing the D clutch."
Flash: Transmission Control Module (TCM) Updates Customers may experience a Malfunction Indicator Lamp (MIL) illumination.
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Upon further investigation the technician may find the following Diagnostic Trouble Code (DTC) has been set: ? P0729-00 - Automatic Transmission 6th Gear Incorrect Ratio. The customer may also experience one or more of the following: ? Vehicle is in limp mode. ? Rough shift. This bulletin involves reprogramming the TCM with the latest available software.
8-Speed Transmission, Additional Transmission Fluid Leak Inspection/Repair Guidelines.
8-Speed Transmission, Additional Transmission Fluid Leak Inspection/Repair Guidelines.
GEAR Rack And Pinion If gear PN on vehicle is 68526090AA and is one of the following configurations, the replacement gear PN will be 68526096AB.
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All other applications use 68526090AB. Challenger 3.6L SDE/SDD: 5ZS + (SDE or SDD) + ERB + TR9 Challenger 5.7L SDD/SDE: 5ZS + (SDE or SDD) + (EZC or EZH) + TVH or TT1 Challenger 5.7L SDD/SDE: 5ZS + (SDD or SDE) + (EZC or EZH) + TR9 300/Charger LHD RWD 3.6L SDE: 5AD + SDE + ERB + 5I8 + (TVH or TT1) OR 5ZR + SDE + ERB + 5I8 + TVH or TT1 Charger LHD RWD 3.6L SDE: 5AD + SDE + ERB + 5I8 + TR9 Charger LHD RWD 5.7L SDE: 5AD + SDE + EZH + 5I8 + TR9
UAQ and UCQ Radio Enhancements Customers may experience one or more of the following: ? **Wi-Fi hotspot connection failure.
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? Speaker popping, crackle noise during Voice Recognition (VR) response and navigation guidance. ? Mobile Station Integrated Services Digital Network (MSISDN) missing from radio, no connected services working.** ? Intermittent, black radio display screen (Rear View Camera (RVC) not affected). ? Intermittent, radio freezes (RVC not affected). ? Wireless connectivity pairing and/or connection issues. ? Lost radio presets. ? Radio channels change by itself. ? SXMT icon inoperative. ? SXMT favorite song not displaying/playing. ? Incorrect navigation address/location/directions. ? Backup camera has black display screen or only displays Check Entire Surroundings with black screen (occurs when vehicle is shifted immediately to reverse upon key-on before RVC signal is received, recoverable with key cycle) . ? High pitch chime noise. ? Contact list not loading. ? Device not supported message. ? Remote app inoperative. ? Travel-Link fuel price incorrect. ? Backup camera gridlines missing. ? Unable to adjust volume. In addition, the following enhancement are included in this update: ? Enables map updates. ? Heavy Duty (HD) Truck USB HUB improvements. ? HD Truck heated steering wheel improvements This bulletin involves inspecting and if required, updating the radio software level to 40.1. Depending on the radio?s current software level the radio may need a one or two USB update.
8-Speed Transmission, Additional Transmission Fluid Leak Inspection/Repair Guidelines.
Other
24 bulletinsPUMP WATER & CONNECTOR - OIL COOLER TUBE
CARRIER PLANETARY & SHAFT KIT - OUTPUT
PUMP WATER & CONNECTOR - OIL COOLER TUBE
PUMP WATER & CONNECTOR - OIL COOLER TUBE
PSU Oil Pump Assy
2nd Row Center Seat Lazy Or Slow When Folding.
LIFTER, Hydraulic Roller Deactivating Please do not replace MDS lifters because the disconnecting pin is not lined up,...
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this is normal and not a defect.
Power wndow switch passenger
Alarm Intermittently Goes Off While Parked, False Alarm Complaints
Clicking or Grinding Noise When Accelerating A clicking or grinding noise when accelerating.
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This bulletin involves replacing the rear driveshaft (propeller shaft).
Alarm Intermittently Goes Off While Parked, False Alarm Complaints
Alarm Intermittently Goes Off While Parked, False Alarm Complaints
Alarm Intermittently Goes Off While Parked, False Alarm Complaints (document was incorrectly published with October 2022...
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date)
Alarm Intermittently Goes Off While Parked
Oil Filter If a Mopar Oil Filter is not available, use a filter that meets or exceeds USCAR36 specification and is...
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compatible with semi and full synthetic oils. Recommended Brands: Wix, Purolator, and NapaGold
If a Mopar oil filter is not available, use a filter that meets or exceeds USCAR36 specification and is compatible with...
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semi and full synthetic oils.
Customer Satisfaction Notification Z74 Rear Axle
Alarm Intermittently Goes Off While Parked, False Alarm Complaints
Alarm Intermittently Goes Off While Parked
Alarm Intermittently Goes Off While Parked
Panasonic VP4R Wi-Fi New Enrollment Pause
Panasonic VP4R Wi-Fi New Enrollment Pause
Oil Filter If a Mopar Oil Filter is not available, use a filter that meets or exceeds USCAR36 specification and is...
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compatible with semi and full synthetic oils. Recommended Brands: Wix, Purolator, and NapaGold
Panasonic VP4R Wi-Fi New Enrollment Pause
Infotainment
19 bulletinsIntermittent Uconnect Box Requires Service Message.
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TBM Setting Stored Or Pending DTCs B22A9, B1560, B1561, B1562
Door speaker Inoperative or No Sound
Radio Over The Air Update from QR39.82F to QR40.12 Software Version Customer may experience one or more of the...
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following: ? Mobile Wi-Fi inoperative upon start up. ? Hotspot gives "No Internet" connection message on phone when trying to connect to a device. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from QR39.82F to QR40.12. NOTE: National launch for this FOTA update is expected to begin Feburary 19, 2024.
Radio Over The Air Updating to QR40.12 Software Version Customers may experience one or more of the following: ?...
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Mobile Wi-Fi inoperative upon start up. ? Hotspot gives "No Internet" connection message on phone, when trying to connect to a device. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from QR39.2 to QR40.11. NOTE: National launch for this FOTA update is expected to begin February 19, 2023.
Radio Black Screen, Freezing, Reset, Cutting Out Or Inoperative Intermittently
Radio Over The Air Update to Q339.3 to QR39.62 Software Version Customers may experience one or more of the following: ...
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? Mobile Wi-Fi inoperative upon start up. ? Hotspot gives "No Internet" connection message on phone when trying to connect to a device. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from Q339.3 to QR39.62. NOTE: The National launch for this FOTA update campaign is expected to begin December 04, 2023.
Radio Over The Air Updating to QR40.12 Software Version Mobile Wi-Fi inoperative upon start up.
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? Hotspot gives 9No Internet9 connection message on phone, when trying to connect to a device. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from QR39.7 to QR40.12. NOTE: National launch for this FOTA update is expected to begin March 10, 2023. DISCUSSION: Vehicles sold in the U.S. and Canada can now receive software updates ?over-the-air?. Updates to software will occur in a phased roll-out. The software is updated through the built-in cellular modem in the radio.
Radio Over The Air Updating From QR39.6 to QR40.12 Software Version Customers may experience one or more of the...
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following symptoms: ? Mobile Wi-Fi inoperative upon start up. ? Hotspot gives "No Internet" connection message on phone when trying to connect to a device. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from QR39.6 to QR40.12. NOTE: National launch for this FOTA update is expected to begin November 06, 2023.
Radio Reset After Clock Adjustment
Apple CarPlay Does Not Work Or Not Connecting
Radio Over The Air Updating to QR40.12 Software Version ? Mobile Wi-Fi inoperative upon start up.
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? Hotspot gives "No Internet" connection message on phone, when trying to connect to a device. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from QR39.62 and QR39.57 to QR40.12. NOTE: National launch for this FOTA update is expected to begin August 16, 2023
Radio Black Screen, Freezing, Reset, Cutting Out Or Inoperative Intermittently
SOS, Assistance Calls Not Successful After Radio Replacement or Radio Software Update
Amplifier (AMP) Software Update
Radio Over The Air Updating to QR40.12 Software Version Mobile Wi-Fi inoperative upon start up.
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? Hotspot gives 9No Internet9 connection message on phone, when trying to connect to a device. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from QR39.7 to QR40.12. NOTE: National launch for this FOTA update is expected to begin March 10, 2023. DISCUSSION: Vehicles sold in the U.S. and Canada can now receive software updates ?over-the-air?. Updates to software will occur in a phased roll-out. The software is updated through the built-in cellular modem in the radio.
Radio Over The Air Updating to 40.12 Software Version Mobile Wi-Fi inoperative upon start up.
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Hotspot gives 9No Internet9 connection message on phone when trying to connect to a device. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from 39.5 to 40.12.
RADIO ASSY - AUDIO ENTERTAINMENT With the concern of performance page app not loading, or not working, please diagnose...
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the issue per STAR Online S228A000032 before ordering a radio. You can contact FCA Redacted Content for further assistance.
Speaker Making Crackling or Popping Noise In Navigation or Voice Recognition Mode
Media Device Connection Guidelines For Bluetooth, Apple CarPlay, Android Auto Or USB To The Radio Head Unit
Body & Paint
18 bulletinsAluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other...
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exterior surface areas of the hinges, doors, fenders, swing gates or liftgates.
Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other...
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exterior surface areas of the hinges, doors, fenders, swing gates or liftgates.
Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other...
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exterior surface areas of the hinges, doors, fenders, swing gates or liftgates
Door Ajar Light On With Door(s) Closed.
"Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other...
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exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. NOTE: Verify current warranty policy to determine if digital imaging pre-authorization is required or pre-approval is required from the Regional Office; depending on market. This bulletin involves inspecting and if necessary removing corrosion and refinishing the suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels."
Door Ajar Light On With Door(s) Closed.
Power Door Locks Passenger Rear Door Inoperative or Door Ajar Lamp on Passenger Rear Door
Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other...
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exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. NOTE: **Verify current warranty policy to determine if digital imaging pre authorization is required or Pre Approval is required from Regional Office depending on market.** This bulletin involves inspecting and if necessary removing corrosion and refinishing the suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels.
Mirror
Power Window 1 Gang Before Replacing the Switch, please verify the following: 1- Check the switch internal resistance...
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to verify the values are within specification stated in the service procedures. 2- Swap the switch with the issue with the other side. This switch is used in both rear doors. If after the swap the issue is now present at the other door and the original door position no longer has the issue, replace the switch.
Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other...
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exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. NOTE: **Verify current warranty policy to determine if digital imaging pre authorization is required or Pre Approval is required from Regional Office depending on market.** This bulletin involves inspecting and if necessary removing corrosion and refinishing the suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels.
Seal, Sunroof
Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other...
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exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. NOTE: Digital imaging pre authorization is required for Smart Warranty Base dealers or Pre Approval is required from Regional Office depending on market. This bulletin involves inspecting and if necessary removing corrosion and refinishing the suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels.
Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through...
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primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural components.
Blind Spot System False Alerts.
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Blind Spot Indicator On In Mirror For No Reason.
LATCH - FRONT DOOR
Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through...
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primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural components.
Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through...
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primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural components.
Engine
17 bulletinsEngine Oil Leak
TUBE Fuel Filler When there is fuel leakage at the joint of the Inlet Check Valve or the joint of the Fuel Filler Tube,...
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place a mark on the Fuel Filler Tube of the insertion depth of the Filler Hose before removing the Hose. Check the Fuel Filler Hose for delamination or potential hole(s) or damage. Check the Inlet Check Valve (ICV) for any damage. If there is no damage found on the ICV and the Fuel Filler Hose is found to have delamination or damage, replace the Fuel Filler Hose and Clamps only. Do not replace the Fuel Filler Tube and/or the Fuel Tank. Install the new Fuel Filler Hose on the Tube to the marked location
"GENERATOR Engine Prior to alternator/generator removal: 1.
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Inspect & check all electrical connections to the alternator a. 2-way connector containing field control circuit & alternator sense voltage circuit. b. Unplug & plug-in the 2-way connector for field & sense circuit. Verify the connection is tight & check for any bent pins in alternator connector or damage to female terminals in connector. c. Check Alternator B+ Stud connection to be sure nut is securing positive cable terminal properly (i.e. nut is clamping terminal & connection is tight). d. Check fuse between the alternator B+ stud & PDC terminal to make sure it is not blown. e. Be sure to follow service manual sections on ALTERNATOR CONTROL CIRCUIT DIAGNOSTIC & ALTERNATOR SENSE CIRCUIT DIAGNOSTIC looking for any opens & shorts (to ground or battery voltage). 2. Check/verify all grounds in the charging system circuit a. Check tightness of mounting bolts securing alternator to engine block. Alternator is a case ground component. b. Check main ground from engine to chassis; connection must be tight. c. Check battery ground cable connections are tight. d. Potentially, loosen alternator mounting bolts, without removing alternator, and re-tighten to torque specifications in service manual. e. After all steps above are complete, re-start engine & check charging system operation. 3. Verify that the Smart Charging System is not the reason for alternator low voltage & current output (Amps). a. Alternator charging can be suspended during engine idle operation because of the Smart Charge strategy. b. Refer to service manual section ""System Operation - Smart Charging System"". c. Refer to Star Case S2008000031 Rev A for low charging voltage & Smart Charge Mode Voltage Range diagram & mode descriptions. d. The alternator has no internal regulator; thus, has no smart circuitry. All alternator control signals come from ECM. 4. If alternator is faulty, remove alternator & mounting bolts. Return alternator with bolts for analysis at QEC."
"VALVE BODY & CONTROL UNIT Transmission Ensure clutch pressure check has been completed and documented prior to valve...
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body replacement."
ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA).
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For any other MY review and follow instructions from the latest STAR Online S1809000007 available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.
ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA).
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For any other MY (with mileage above 30,000) review and follow instructions from STAR Online S1809000007 REV. C available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.
Suspected engine coolant leak.
Water Quality When Mixed With Engine Coolant
Diesel Exhaust Fluid (DEF) Fluid Freezing Customers may experience a Malfunction Indicator Lamp (MIL) illumination.
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Upon further investigation the technician may find the following Diagnostic Trouble Code (DTC) has been set: ? P203E-00 - Reductant Level Sensor 1 Circuit Intermittent-Erratic. This bulletin involves replacing the urea delivery module and grade vent valve and updating the Dosing Control Unit (DCU) software.
ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA).
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For any other MY review and follow instructions from the latest STAR Online S1809000007 available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.
ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA).
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For any other MY (with mileage above 30,000) review and follow instructions from STAR Online S1809000007 REV. C available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.
UAS and UCS Radio Enhancements Customers may experience one or more of the following: **Wi-Fi hotspot connection failure.
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Speaker popping, crackle noise during Voice Recognition (VR) response and navigation guidance. Mobile Station Integrated Services Digital Network (MSISDN) missing from radio, no connected services working.** Wireless connectivity pairing and/or connection issues. Lost radio presets. Radio channels change by itself. SXMT icon inoperative. SXMT favorite song not displaying/playing. High pitch squeal, pop or hum noise from speakers. Anti-theft code request message. Lines appear across screen. Radio will not switch modes between AM, FM, SAT or Media. Performance control home screen shows ?Norm? mode for engine/transmission even when the vehicle is in ?Drag? mode (LA, LD, LX only). Can not change the time on the clock (LA, LD and LX only). USB hub inoperable (D-Trucks only). Backup camera gridlines missing (D-Trucks only). Device not supported message (D-Trucks only). Remote app inoperative (D-Trucks only). Unable to adjust volume (D-Trucks only). Heated steering wheel inoperable (D-Trucks only). In addition, the following enhancement are included in this update: CarplayT connectivity improvements. Improvement to wireless connectivity phone pairing. Improved sound quality when using a wireless connectivity phone. **This bulletin involves inspecting and if required, updating the radio software level to 40.1. Depending on the radio?s current software level the radio may need a one or two USB update.**
Engine Oil - 0W20,Fluid - ATF+4,Engine Oil - 10W30,Engine Oil - 5W20,Engine Oil - 5W30
Issue involves overheating, running hot, coolant leaks and related symptoms after a Mopar replacement engine has been...
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installed in the vehicle.
Oil Filter If a Mopar Oil Filter is not available, use a filter that meets or exceeds USCAR36 specification and is...
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compatible with semi and full synthetic oils. Recommended Brands: Wix, Purolator, and NapaGold For concerns of V8 oil filter leaks on 22MY and up vehicles: 1. Clean the area and use oil dye to know the exact location of the leak with black/UV light. 2. Removal torque (force needed to loosen the filter) 3. If the source of the leak cannot be identified, please contact FCA Redacted Content to FasTrak parts back for analysis. If no response in 15 minutes, proceed with repair and email pictures of the following: A) Oil filter from the bottom to know if it has a "Factory Installed" filter. B) Leak. C) Damage in filter (if any) D) Gasket. E) Block or Oil Filter Adapter(OFA) or Engine Oil Cooler(EOC) sealing surface.
Issue involves overheating, running hot, coolant leaks and related symptoms after a Mopar replacement engine has been...
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installed in the vehicle.
Transmission Kit with Torque Converter 1.
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All Promaster (VF) 3.6L/62TE equipped vehicles. If the transmission bracket to the transmission case fasteners are removed during servicing, the fasteners (Part Number 06511385A$) are one-time usage. Vehicles built prior to 10/23/2015 requires Service Kit PN 68461214AA; includes Transmission Isolator PN 68264483AA, and Adaptation Bracket 68264479AA and Fastener Service Kit PN 68329056AA Vehicles built after on or after 10/23/2015 will require only the Fastener Service Kit PN 68329056AA. 2. All 3.6L/62TE equipped vehicles. If the vehicle you are repairing has a crack in the flex plate or failed pump bushing inspect and confirm that both (2) dowel pins are present in the engine block, which align the transmission center line to the crank shaft centerline and visually inspect the dowel alignment holes in the transmission case. If the holes are damaged or elongated the transmission should be replaced to prevent further damage to the transmission/flexplate or pump bushing due to the inability to properly align the engine to the transmission during the repair. 3. All 62TE equipped vehicles. If pump bushing is scored or damaged and the dowel pin alignment holes are ok, replace the pump assembly as opposed to complete transmission. 4. All 62TE equipped vehicles. If vehicle is jerking/slipping with MIL code(s) P0740 or P2764, check TCC Solenoid operation. If TCC Solenoid is ok, the codes are indicative of a torque converter failure. Replace the torque converter.
Pre-Delivery & Maintenance
7 bulletinsVerify "Z" part number availability.
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Order a "Z" part number for all Exchange Orders: Warranty, Mopar, Customer pay and Service contract. Order"68" part number for New unsold units only
Backup Camera Poor Image Quality Inspection
Backup Camera Poor Image Quality Inspection
FCA Caribbean Warranty Bulletin ID-23-20 "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC
Lubrication and Maintenance Fluids If MOPAR fluids and chemicals are not readily available, please review Service...
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Library for specifications so a suitable alternative can be used
FCA CARIBBEAN WARRANTY OPERATIONS NEWSLETTER
CAMERA, Rear View Please consult STAR Online S2208000045 prior to replacing the camera.
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Cameras must be inoperative or fail the blurry image test to be eligible for warranty. All parts must be returned for analysis. If parts are found to be working as designed and trouble not found, a chargeback may be applied. Prior to camera replacement, please contact FCA Redacted Content. If no response in 15 minutes, proceed with repair.
Lighting
5 bulletinsExterior Front Lamps Condensation Clearing Procedure *Some customers may report that on occasion vehicle exterior front...
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lamps (headlamps, fog lamps, grille lamps, logo lamps or signature lamps) assemblies are fogged with a light layer of condensation on the inside of the lenses*
"Washer Light On And Will Not Turn Off After Adding Washer Solvent."
Washer Light On And Will Not Turn Off After Adding Washer Solvent.
Base Headlamp Bright, Base Headlamp Black
LAMP - TAIL
Brakes
4 bulletinsPAD KIT - REAR DISC BRAKE, FRONT DISC BRAKE
PAD KIT - REAR DISC BRAKE, FRONT DISC BRAKE
Brake Vacuum Pump For DTC Code P258B - ELECTRONIC VACUUM PUMP PERFORMANCE.
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Due to brake vacuum pumps returned with trouble not found, please follow the proper diagnostics outline in the service library this also includes checking all electrical and vacuum hose connections prior to replacement of the vacuum pump. This will avoid unnecessary repair and potential charge back on the vacuum pump.
Vibration When Braking
Suspension
4 bulletinsUSB Hub In-Operable
Cluster Message ?Service Air Suspension?
RECEIVER - HUB
RECEIVER, Hub The final drop shipment of CSN Z23, P/N 68379519AL, has taken place.
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No further parts distribution will be taking place. All distributed parts would cover all sold and unsold needs. Please use all stock that your dealer has before asking for parts assistance. If part assistance is still required, please provide the following information to your Area Manager for review: 1. Dealer Code 2. Last eight digits of VIN 3. Appointment date/vehicle VOR at dealer Thank you, Mopar
Fuel System
3 bulletinsFuel Filler Hose Leak Customers may comment on the following: Fuel odor detected at the rear of the vehicle.
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This bulletin involves replacing the fuel filler tube clamp and fuel filler tube hose.
EXHAUST - MUFFLER AND TAILPIPE For Exhaust noise squeak during startup acceleration deceleration please do following: 1.
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DO NOT remove actuators 2. Verify noise by cycling EEV manually via WiTech 3. Verify noise with test drive (optional) 4. If the noise is confirmed, replace the system without removing the actuators.
wiTECH Small Leak Verification Test (SLVT) - P0456-EVAP SYSTEM SMALL LEAK
HVAC & Climate
3 bulletinsA/C Diagnostic LOP Change
A/C Diagnostic LOP Change (Except Alfa Romeo Vehicles)
CONTROL - HVAC CONTROL
Steering
3 bulletinsDAMPER - STEERING
DAMPER - STEERING
Steering System Inspection After a Collision This bulletin documents the FCA US LLC position regarding conditions under...
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which replacement or repair of steering system components are required.
Hybrid & EV
1 bulletinWarranty Bulletin D-16-03 - "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC (Rev.
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B)
Software & Calibration
1 bulletinThis bulletin involves inspecting the software level and updating the software to S24.18