2016 Chrysler 300 TSBs
302 Technical Service Bulletins across 16 categories
Categories
Electrical
66 bulletinsDecreased Remote Start And RKE Range.
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Tire Pressure Sensors Values Are Not Displayed
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...
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Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website...
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to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...
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Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website...
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to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.
Fuel Pump Connector Replacement The technician may experience a crank/no start after the fuel pump module was replaced.
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This bulletin involves replacing the fuel pump connector harness (pigtail) when replacing the fuel pump module.
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...
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Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
Decreased Remote Start And RKE Range.
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Tire Pressure Sensors Values Are Not Displayed
No Start, Cannot Complete Module Replace, Proxi Or Module Proxi Configuration
Decreased Remote Start And RKE Range.
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Tire Pressure Sensors Values Are Not Displayed
Integrated Center Stack If vehicle is found within 50 mile radius of the Detroit Metro area please hold vehicle and...
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contact:~ Contact one of the following:~ Daniel Acciacca CELL (586) 709-1537~ Michael Savich CELL (248) 214-7270~ Ayed Hadaad CELL (248) 941-8707~ Issue: On a 2015 & 2016MY LA (Challenger), LD(Charger) and LX (300), the Integrated Center Stack (ICS) may experience a lock-up/Inop condition (complete loss of functionality) during any vehicle diagnostic session (reading fault codes, clearing fault codes, reflashing of any module, etc.). If this occurs, do not replace the ICS. The module functionality can be restored if it is reset by disconnecting power to it (by removing fuse, battery disconnect or module connector disconnect).~
RES / RHA / REB Radios That Support Bluetooth and Hands-Free 1.
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For issues with Bluetooth, Hands-Free Calling, and/or Voice Commands; DO NOT replace the radio. Diagnose the Hands-Free Module system (also called the Telematics Module). The Hands Free Module (and associated components) are the systems responsible for these features. A power cycle may be required for the hands-free module for proper diagnosis. Please reference; 8T - Navigation/Telecommunication Diagnosis and Testing (DIAGNOSIS AND TESTING - HANDS FREE PHONE)
Adaptive Cruise Control Sensor
Radio Frequency Module RF_HUB
Intrusion Transceiver Module Enhancements
(Rev. A) Battery Tester Warranty Code Procedures, Medtronic Update Process
Washer Fluid Level Sensor Prior to replacing this part due to "Low Washer Fluid" tell tale light on the dash and the...
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washer fluid bottle is full, please perform the this inspection. Inspect the sensor for a fluid coating on the sensor pins. Orange colored rain repellant can cause this fluid build-up. Clean the pins, drain the reservoir, and fill with Mopar approved washer fluid. Check to determine if the issue has been resolved. Continue with repair if necessary. Also, please inform the customer not to use Rain-X in the system to avoid this issue. Please contact Chuck Hood at cell (248) 613-7591 if you have questions or need additional information. Thank you.
RA3 And RA4 Radio Enhancements This bulletin involves inspecting and if required, updating the radio software.
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Customers may experience one or more of the following: Satellite radio reception improvements. Navigation failed message is displayed. Clock not automatically updating to local time. Poor or no connection to cellular network. (U.S. Market Only) (KL vehicles). Display goes blank/black. Radio locks up. Some Uconnect App remote commands do not execute with the vehicle. (U.S. Market Only)
Decreased Remote Start And RKE Range.
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Tire Pressure Sensors Values Are Not Displayed
No Start, Cannot Complete Module Replace, Proxi Or Module Proxi Configuration
Flash: HVAC System Enhancement This bulletin involves reprogramming the Heating Ventilation Air Conditioning (HVAC) Module with new software.
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Customers may describe an unpleasant odor in the vehicle after driving from highway speed limits back down to city speed limits or they may also notice that the left temp door is inoperable. Updating the HVAC software will correct these conditions.
WIRING, Body Before replacing this harness, please contact FCA Redacted Content to see if a repair kit is available for your application.
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If no response in 15 minutes, proceed with repair. Please email pictures of harness defects to FCA Redacted Content
High Beam Headlamps Flicker This bulletin involves installing jumper wires from the Power Distribution Center(PDC) to the headlamp connectors.
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The technician may find one or more of the following Diagnostic Trouble Codes (DTCs).B1632-15 - Left High Beam Control-Circuit Short To Battery Or Open. B1636-11 - Right High Beam Control-Circuit Short To Ground. In addition the customer may describe the following:High beam headlamps flicker in cold weather. High beams lamps not working properly in cold weather.
Battery Tester Warranty Code Procedures, Midtronics Charger Update Process
Battery Tester Warranty Code Procedures, Medtronic Update Process
RA3 and RA4 Radio Enhancements This bulletin involves inspecting and if required, updating the radio software.
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Customers may experience one or more of the following:?Navigation Failed? message is displayed. Navigation is inoperative or inaccurate. CD player will not play songs and/or locks up the radio. Clock will not automatically update to local time. Clock may be off by several hours. (RA3 Only). HVAC temperature out of sync with radio display (KL vehicles). Some Uconnect App remote commands do not execute with the vehicle. Radio Apps are inoperative. Adds Apple Siri Eyes Free capability for iPhone owners. Auto Play can now be configured. Radio will lock up. Radio display screen is black or blank. Battery drain - due to radio staying on. Navigation failed message is displayed. Clock not automatically updating to local time. HVAC temperature out of sync with radio display (KL vehicles). Improvements:Adds Apple Siri Eyes Free capability for iPhone owners. Add the ability to drag and drop icons into the menu bar. Enhanced Voice Recognition (VR) performance. Media devices, phone pairing, and Bluetooth usage improvements. Improved tuner performance. Enhancements in Connectivity Apps (Yelp, Pandora, Aha, etc). Human Machine Interface (HMI) improvements. Adds ?do not disturb? text message feature. Satellite radio reception improvements.
Accelerator Pedal Before replacing accelerator pedal, be sure to follow fault code diagnostic procedures in service manual.
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Make sure to check wiring and connectors. P2122 and P2127 will set if accelerator pedal connector is disconnected during diagnosis. Make sure codes are active before replacing pedal. DTC P2299 is usually caused by a two footed driver and accelerator pedal should not be replaced for this fault.
Washer Fluid Level Sensor Prior to replacing this part due to "Low Washer Fluid" tell tale light on the dash and the...
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washer fluid bottle is full, please perform this inspection: Check if float sensor is rotated off location from the bottle anti-rotation features that surround the SENSOR. Check to determine if the issue has been resolved. Continue with repair if necessary. Please contact Chris Koch at cell (248) 248-622-6417 if you have questions or need additional information.
12 Volt Battery Return Process
Adaptive Cruise Control Sensor
WIN Module
RA3 RA4 Radio Enhancements This bulletin involves inspecting and, if required, updating the radio software.
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A small number of customers may experience one or more of the following: Navigation failed message is displayed. Clock not automatically updating to local time. Poor or no connection to cellular network. HVAC temperature out of sync with radio display (KL vehicles). Display goes blank/black. Radio locks up. Some Uconnect App remote commands do not execute with the vehicle.
Body Control Module (BCM) Re-configure for Non-functional SD Card This bulletin involves re-configuring the BCM with...
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the latest available software to correct an issue with the SD card for the radio. The customer may describe that when they insert an SD card it doesn?t communicate with radio.
RES / RHA / REB radio that supports Bluetooth and Hands-Free For issues with Bluetooth, Hands-Free Calling, and/or...
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Voice Commands, DO NOT replace the radio. Diagnose the Hands-Free Module system (also called the Telematics Module). The Telematics Module (and associated components) is the system responsible for these features. A power cycle may be required for the hands-free module for proper diagnosis.~ Please reference; 8T - Navigation/Telecommunication Diagnosis and Testing (DIAGNOSIS AND TESTING - HANDS FREE PHONE)
This bulletin involves updating the Comfort Seat and Wheel Module (CSWM) software for the KL/UF
This bulletin involves updating the Comfort Seat and Wheel Module (CSWM) software for
This bulletin involves updating the Comfort Seat and Wheel Module (CSWM) software for the KL/UF
This bulletin involves updating the Comfort Seat and Wheel Module (CSWM) software for
High Beam Headlamps Flicker This bulletin involves installing jumper wires from the Power Distribution Center(PDC) to the headlamp connectors.
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The technician may find one or more of the following Diagnostic Trouble Codes (DTCs).B1632-15 - Left High Beam Control-Circuit Short To Battery Or Open. B1636-11 - Right High Beam Control-Circuit Short To Ground. In addition the customer may describe the following:High beam headlamps flicker in cold weather. High beams lamps not working properly in cold weather.
Charging System, Battery Diagnostic Tools and Warranty This information only bulletin discusses using the correct test...
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equipment for testing batteries and charging systems, and also warranty reimbursement when battery replacements are necessary.
Key Programming, Security Pin Request, Pin Invalid
Flash: HVAC System Enhancement This bulletin involves reprogramming the Heating Ventilation Air Conditioning (HVAC)Module with new software.
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Customers may experience one of the following:Unpleasant odor in the vehicle after driving from highway speed limits back downto city speed limits. The left temperature door is inoperable(2014-2018 Vehicles Only). Updating the HVAC software will correct these conditions.
RADIO, MULTI Media For RA3 and RA4 8.4? radio concern of reoccurring update request pop-up on each key cycle after a...
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radio FOTA (Firmware Update Over the Air) has been completed, please DO NOT replace the radio. To recover the radio, 12v power needs to be disconnect from the radio to clear radio memory either by removal of the radio fuse or preforming a battery disconnect. Note: Fuse removal is the preferred method. The radio needs to be disconnected from power long enough to clear memory and discharge the Capacitance within the radio. Please refer to the latest in diagnostics for further information.
RADIO [RES] - New and/or Service Exchange For RES radio concerns.
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Use the wiTECH 2.0 and inspect the radio part number and serial number under the Radio/ECU Details tab. Please verify that the radio part number and/or serial number is not "FFFF". If either field shows "FFFF", please contact Mike Wielgat at 248-576-6696 or Rohan Negandhi at 248-421-9608 If no response in 15 minutes, proceed with repair.
Part Description: Accelerator Pedal Issue Description: Vehicle has accelerator pedal fault code.
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Before replacing accelerator pedal, be sure to follow fault code diagnostic procedures in service manual. Make sure to check wiring and connectors. DTC P2299 is usually caused by a two footed driver and accelerator pedal should not be replaced for this fault.
Flash: Heated Steering Wheel Temperature Enhancement Depending on vehicle architecture: This bulletin involves...
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updating the Comfort Seat and Wheel Module (CSWM) software for the KL/UF vehicles or the Heated Seat Module (HSM) software for the WK/WD/LD/LA & LX vehicles. A customer may describe that the heated steering wheel shuts off to soon, usually after 30 seconds and does not achieve satisfactory temperature. This is an intermittent condition and more noticeable at temps below 19.5C (67.1F).
Part Description: MY16 RA3 & RA4 Replacement Radios Issue Description: Issue 1:~ All MY16 RA3 and RA4 replacement...
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radios must be ordered through the exchange process at United Radio. DO NOT order a NEW radio from Mopar. Go back and order a "Z" level part number. (example: Z8249986A$) The MY16 replacement radios must be reconfigured by United Radio to the wirele ss network provider in order for Uconnect Apps to work properly. Issue 2:~ The MY16 RA3 and RA4 radios are susceptible to randomly set an erroneously BCM or IPC ?U0184 - Loss of Com with Radio? fault. The radio should not be replaced for this issue if the fault is stored, if the code cannot be reproduced and no trouble can be found (radio functions properly). In this case it is no impact to the customer in any way. Do NOT replace the radio for this issue. Please contact John Carlesimo at cell (248) 941-8756 if you have any further questions regarding this fault.
Flash: Heated Steering Wheel Temperature Enhancement Depending on vehicle architecture: This bulletin involves...
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updating the Comfort Seat and Wheel Module (CSWM) software for the KL/UF vehicles or the Heated Seat Module (HSM) software for the W3/WK/WD/LD/LA & LX vehicles. A customer may describe that the heated steering wheel shuts off to soon, usually after 30 seconds and does not achieve satisfactory temperature. This is an intermittent condition and more noticeable at temps below 19.5C (67.1F).
RA3 RA4 Radio Enhancements This bulletin involves inspecting and, if required, updating the radio software.
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A small number of customers may experience one or more of the following: Navigation failed message is displayed. Clock not automatically updating to local time. Poor or no connection to cellular network. HVAC temperature out of sync with radio display (KL vehicles). Display goes blank/black. Radio locks up. Some Uconnect App remote commands do not execute with the vehicle.
Body Control Module (BCM) Re-configure for Non-functional SD Card This bulletin involves re-configuring the BCM with...
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the latest available software to correct an issue with the SD card for the radio. The customer may describe that when they insert an SD card it doesn?t communicate with radio.
RES / RHA / REB radio that supports Bluetooth and Hands-Free For issues with Bluetooth, Hands-Free Calling, and/or...
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Voice Commands, DO NOT replace the radio. Diagnose the Hands-Free Module system (also called the Telematics Module). The Telematics Module (and associated components) is the system responsible for these features. A power cycle may be required for the hands-free module for proper diagnosis.~ Please reference; 8T - Navigation/Telecommunication Diagnosis and Testing (DIAGNOSIS AND TESTING - HANDS FREE PHONE)
Flash: Intrusion Transceiver Module Enhancements This bulletin involves updating the Intrusion Transceiver Module (ITM) with new software.
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The customer may describe the intrusion alarm randomly activating with no apparent intrusion.
RA3 and RA4 Radio Enhancements This bulletin involves inspecting and if required, updating the radio software.
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Customers may experience one or more of the following:?Navigation Failed? message is displayed. Navigation is inoperative or inaccurate. CD player will not play songs and/or locks up the radio. Clock will not automatically update to local time. Clock may be off by several hours. (RA3 Only). HVAC temperature out of sync with radio display (KL vehicles). Some Uconnect App remote commands do not execute with the vehicle. Radio Apps are inoperative. Adds Apple Siri Eyes Free capability for iPhone owners. Auto Play can now be configured. Radio will lock up. Radio display screen is black or blank. Battery drain - due to radio staying on. Navigation failed message is displayed. Clock not automatically updating to local time. HVAC temperature out of sync with radio display (KL vehicles). Improvements:Adds Apple Siri Eyes Free capability for iPhone owners. Add the ability to drag and drop icons into the menu bar. Enhanced Voice Recognition (VR) performance. Media devices, phone pairing, and Bluetooth usage improvements. Improved tuner performance. Enhancements in Connectivity Apps (Yelp, Pandora, Aha, etc). Human Machine Interface (HMI) improvements. Adds ?do not disturb? text message feature. Satellite radio reception improvements.
Accelerator Pedal Before replacing accelerator pedal, be sure to follow fault code diagnostic procedures in service manual.
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Make sure to check wiring and connectors. P2122 and P2127 will set if accelerator pedal connector is disconnected during diagnosis. Make sure codes are active before replacing pedal. DTC P2299 is usually caused by a two footed driver and accelerator pedal should not be replaced for this fault.
Washer Fluid Level Sensor Prior to replacing this part due to "Low Washer Fluid" tell tale light on the dash and the...
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washer fluid bottle is full, please perform this inspection: Check if float sensor is rotated off location from the bottle anti-rotation features that surround the SENSOR. Check to determine if the issue has been resolved. Continue with repair if necessary. Please contact Chris Koch at cell (248) 248-622-6417 if you have questions or need additional information.
Flash: HVAC System Enhancement This bulletin involves reprogramming the Heating Ventilation Air Conditioning (HVAC) Module with new software.
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Customers may describe an unpleasant odor in the vehicle after driving from highway speed limits back down to city speed limits or they may also notice that the left temp door is inoperable. Updating the HVAC software will correct these conditions.
P/N CBSZR068AA: Inspect & Return: Module Kit - Occupant Restraint You have been identified as either having stock, or...
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have stock in transit to your dealership. Please return part number CBSZR068AA as per the QIR attached. Replacement part can be obtained by ordering the same part number (CBSZR068AA) Please return suspect parts back to your facing depot using Return Code 02, before 02 September, 2016.
RES / RHA / REB Radios That Supports Bluetooth and Hands-Free For issues with Bluetooth, Hands-Free Calling, and/or...
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Voice Commands, DO NOT replace the radio. Diagnose the Hands-Free Module system (also called the Telematics Module). The Telematics Module (and associated components) are the systems responsible for these features. A power cycle may be required for the hands-free module for proper diagnosis.~ Please reference; 8T - Navigation/Telecommunication Diagnosis and Testing (DIAGNOSIS AND TESTING - HANDS FREE PHONE)
Flash: Hands Free Module Software Enhancements This bulletin involves reprogramming the Hands Free Module (HFM) with the latest available software.
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The customer may experience the following:HFM does not boot properly. "Hands-Free Module Loading" displayedon the head unit.TheHFM is inoperative and unresponsive to all user input.TheHFM is unresponsive and appears off the bus to wiTECH.Inaccurate foreign language translations.VoiceRecognition (VR) is sluggish after changing the language.IPhone4 starts auto recording itself.Backgroundnoise from Automated Speech Recognition. When in Bluetooth Streaming Audio (BTSA) mode, the display will show?Music paused connecting phone? while a song is beingplayed and without an incoming call. Wrong BTSA screen when deleting. Whenin Text To Speech (TTS), it will be a mix of the TTS and recording. IPodtouch, BTSA will not Audio Stream.Integratedcenter stack screen will display ?music paused? afterignition was cycled and BTSA was being used before the ignition wasturned off.AutomaticSound Recognition (ASR) Microphone picking up background noise.WithSales code RSQ, when the language is set for Italian and after theignition is cycled, the phone screens will change to English.No response from the VR button on the steering wheel.Notbeing able to enter into the phone screen on the radio.Technicians may find Diagnostic Trouble Code (DTC) U0197-00 Lost CommunicationWith Hands Free Phone Module, is set. Thecustomer may note when trying to select a non-supported language likeRussian or Portuguese, the Hands Free screen will default to English.The VR will default back to the last language (Italian, French, Spanish,German or Dutch) the customer was using.After the software update has been completed, both the hands free screen and VR will default back to the last language used.Enhancements now include all vehicles, not just internationalvehicles.The following software enhancement isincluded:VR Teleprompter
Flash: Heated Steering Wheel Temperature Enhancement Depending on vehicle architecture: This bulletin involves...
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updating the Comfort Seat and Wheel Module (CSWM) software for the KL/UF vehicles or the Heated Seat Module (HSM) software for the **W3**/WK/WD/LD/LA & LX vehicles. A customer may describe that the heated steering wheel shuts off to soon, usually after 30 seconds and does not achieve satisfactory temperature. This is an intermittent condition and more noticeable at temps below 19.5C (67.1F).
SUBJECT: RA3 RA4 Radio Enhancements OVERVIEW: This bulletin involves inspecting and, if required, updating the radio software.
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SYMPTOM/CONDITION: A small number of customers may experience one or more of the following: Navigation failed message is displayed. Clock not automatically updating to local time. Poor or no connection to cellular network. HVAC temperature out of sync with radio display (KL vehicles). Display goes blank/black. Radio locks up. Some Uconnect App remote commands do not execute with the vehicle.
SUBJECT: Body Control Module (BCM) Re-configure for Non-functional SD Card OVERVIEW: This bulletin involves...
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re-configuring the BCM with the latest available software to correct an issue with the SD card for radio. SYMPTOM/CONDITION: The customer may describe that when they insert an SD card it doesnt communicate with radio.
SUBJECT: Flash: Intrusion Transceiver Module Enhancements OVERVIEW: This bulletin involves updating the Intrusion...
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Transceiver Module (ITM) with new software. SYMPTOM/CONDITION: The customer may describe the intrusion alarm randomly activating with no apparent intrusion.
SUBJECT: RA3 RA4 Radio Enhancements OVERVIEW: This bulletin involves inspecting and, if required, updating the radio software.
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SYMPTOM/CONDITION: A small number of customers may experience one or more of the following: Navigation failed message is displayed. Clock not automatically updating to local time. Poor or no connection to cellular network. HVAC temperature out of sync with radio display (KL vehicles). Display goes blank/black. Radio locks up. Some Uconnect App remote commands do not execute with the vehicle.
SUBJECT: Body Control Module (BCM) Re-configure for Non-functional SD Card OVERVIEW: This bulletin involves...
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re-configuring the BCM with the latest available software to correct an issue with the SD card for the radio. SYMPTOM/CONDITION: The customer may describe that when they insert an SD card it doesnt communicate with radio.
SUBJECT: Flash: Intrusion Transceiver Module Enhancements OVERVIEW: This bulletin involves updating the Intrusion...
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Transceiver Module (ITM) with new software. SYMPTOM/CONDITION: The customer may describe the intrusion alarm randomly activating with no apparent intrusion.
Engine
64 bulletinsADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA).
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For any other MY review and follow instructions from the latest STAR Online S1809000007 available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.
ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA).
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For any other MY (with mileage above 30,000) review and follow instructions from STAR Online S1809000007 REV. C available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.
Suspected engine coolant leak.
Water Quality When Mixed With Engine Coolant
ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA).
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For any other MY review and follow instructions from the latest STAR Online S1809000007 available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.
ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA).
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For any other MY (with mileage above 30,000) review and follow instructions from STAR Online S1809000007 REV. C available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.
Issue involves overheating, running hot, coolant leaks and related symptoms after a Mopar replacement engine has been...
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installed in the vehicle.
Customer Complaint May Include Engine Oil Leak Or Consumption
Customer complaints may include abnormal engine noise, rough idle, lack of power, misfire.
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Upon investigation, it may be found that there is excessive camshaft lobe wear/lifter wear (roller failure) on one or more cam lobes and that camshaft/lifter replacement is necessary.
Panasonic 8.4" CTP/FCTP Radio, Update Failure Issue 1: Hand Free Module inoperative, can't pair phone: - Do not replace the radio for phone issues.
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The Radio does not control phone/Hands Free functionality, it is separate from the radio, test and diagnose the Hands Free Module accordingly.~ Issue 2; Radio inoperative, no power, display no power or screen is blank.~ Blank Screen with Audio: The ICS is a separate module from the radio. If attempting to replace the display (ICS), do not order a radio part number. Instead, order p/n Z5064993A$ for an exchange or 05064993A$ for a new part replacement.~ Issue 3.; If the radio ICS/touchscreen display appears to reset intermittently, it turns white then black and functionality returns....Please contact Leony Gonzalez at cell (248) 736-1267 or Dave Clemons at cell (248) 520-0419. Engineering is currently root causing this issue and your assistance is greatly appreciated. If unable to reach this person within 15 minutes, then proceed with the necessary repair. NOTE: USB cables should be replaced prior to the HFM or Radio. ~
Oil Filter If a Mopar Oil Filter is not available, use a filter that meets or exceeds USCAR36 specification and is...
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compatible with semi and full synthetic oils. Recommended Brands: Wix, Purolator, and NapaGold For concerns of V8 oil filter leaks on 22MY and up vehicles: 1. Clean the area and use oil dye to know the exact location of the leak with black/UV light. 2. Removal torque (force needed to loosen the filter) 3. If the source of the leak cannot be identified, please contact FCA Redacted Content to FasTrak parts back for analysis. If no response in 15 minutes, proceed with repair and email pictures of the following: A) Oil filter from the bottom to know if it has a "Factory Installed" filter. B) Leak. C) Damage in filter (if any) D) Gasket. E) Block or Oil Filter Adapter(OFA) or Engine Oil Cooler(EOC) sealing surface.
Cam Phasers, Oil Control Valve For Malfunction Indicator Light (MIL) issues related to 2012-2017 3.6L Pentastar ...
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engines, please note that there is a new diagnostic procedure available in DealerCONNECT for P-codes in relationship to cam phasers. Please use this new information for trouble shooting of cam phasers and oil control valves for MIL on issues.
Valve Cover and Gasket, Left and Right Pertains to vehicles equipped with a 3.6L V6 V.V.T.
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Engine only: Oil leaking from the valve cover onto the O2 sensor causing faults codes P0140, P2096, P0137, P0157. Need to verify the leak source and cause (gasket pinched, out of position, rolled, or cut). Please call one of the individuals below before proceeding with the repair. Also, if possible take a picture and send it to the emails listed below. First: Scott Knaggs - Cell (313) 363-6937 scott.knaggs@facgroup.com Second: Joe Lovell - Cell (734) 309-6467 joe.lovell@fcagroup.com If no response in 15 minutes, proceed with repair.
Flash: Transmission Diagnostic and Shift Enhancements This bulletin involves reprogramming the Transmission Control...
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Module (TCM) with the latest available software. Customers may experience a less than desirable down shift during one or more of the following:3-2 coast-down shift. 2-1 coast-down shift. 6-5 coast-down shift. The following software enhancement is available for(6.4L Only):Reduce bumps felt on light to medium decel braking while coming to a stop. Bump could be described as a push, driveline clunk, or engine flare noise right after the 5-4 downshift. The vehicle speed may vary based on the rate of deceleration.
Flash: Powertrain Diagnostic and System Improvements This bulletin involves reprogramming of the Powertrain Control...
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Module (PCM) with the latest software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find that the following DTCs: P000B - Bank 1 Camshaft 2 Position Slow Response. P0016 - Crankshaft/Camshaft Timing Misalignment - Bank 1 Sensor 1. P0335 - Crankshaft Position Sensor Circuit. P0339 - Crankshaft Position Sensor Intermittent. P0441 - EVAP Purge System Performance. P0455 - EVAP System Large Leak. P2610 - PCM Internal Engine Off Timer Performance. P0456 - EVAP System Small Leak. P2299 - Brake Pedal Position/Accelerator Pedal Position Incompatible. Customers may also notice the following condition(s): Brief engine idle fluctuation while in hot ambient temperatures. A slight hesitation during light pedal application after engine cold start. Driveline noises. Engine stumble/hesitation on a very hard pedal acceleration from a dead stop. Transmission enhancements during low-speed braking turning maneuvers. False detonation (spark knock) detected during a wide-open throttle (LA Challenger Sales Codes ESH with DEC only). In addition, the following software enhancements are available: Reduce bumps felt on light to medium decal braking and coming to a stop. Launch spark improvement change from 35 MPH to 10 MPH. Reverse lock out speed change from 10 MPH to 3 MPH (Sales Code DEC only). Torque security calibration changes to desensitize brake throttle override entry conditions. Calibration changes to address engine speed undershoot/overshoot during clutch disengagement when coming to a stop (Sales Code DEC only). Start fuel and transient fuel calibration change for improved drivability robustness. Purge calibration changes for a more robust purge volume result at altitude. Individual Cylinder Fuel Control (ICFC) calibration changes for improved fueling offset accuracy.
Flash: Powertrain Diagnostic and System Enhancements This bulletin involves reprogramming the Powertrain Control...
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Module (PCM) with thelatest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find the following DiagnosticTrouble Codes (DTCs) have been set:P2066 - Fuel Level Sensor 2 Performance (Sales Codes ERB with AHB or AHV only). P0335 - Crankshaft Position Sensor Circuit. P0456 - EVAP System Small Leak. P2610 - PCM Internal Engine Off Timer Performance. In addition to the above DTCs, this software release also includes:Enhancements to the disable misfire monitor when P0335 is present. Add a global disable to small leak monitor when the fuel level is above88%. Update small leak diagnostic to require five minutes of engine run-time and120 minutes of engine off-time. Updates to prevent false failure due to wrong ambient temperature reading.
Pentastar Oil Filter Adapter All vehicles equipped with a 3.2L or 3.6L engine; If replacing the Oil Filter Adapter...
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(OFA) due to a leak detected between OFA and block. Ensure the torque on the 5 (OFA) bolts are torqued to 12nm.
Customer Complaint May Include Engine Oil Leak Or Consumption
Customer Complaint May Include Engine Oil Leak Or Consumption
Flash: Powertrain Control Module (PCM) Updates This bulletin involves reprogramming the PCM with updated software.
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Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find one or more of the following Diagnostic Trouble Codes (DTCs) set in memory:P0456 - EVAP System Small Leak. P0335 - Crankshaft Position Sensor Circuit. P2610 - PCM Internal Engine Off Timer Performance. In addition, customers with an (LD) pursuit vehicle may experience the following condition:An unpleasant odor in the vehicle under certain extreme ambient conditions(Sales Codes EZH with AHB or AHV only).
Issue involves overheating, running hot, coolant leaks and related symptoms after a Mopar replacement engine has been...
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installed in the vehicle.
Transmission Kit with Torque Converter 1.
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All Promaster (VF) 3.6L/62TE equipped vehicles. If the transmission bracket to the transmission case fasteners are removed during servicing, the fasteners (Part Number 06511385A$) are one-time usage. Vehicles built prior to 10/23/2015 requires Service Kit PN 68461214AA; includes Transmission Isolator PN 68264483AA, and Adaptation Bracket 68264479AA and Fastener Service Kit PN 68329056AA Vehicles built after on or after 10/23/2015 will require only the Fastener Service Kit PN 68329056AA. 2. All 3.6L/62TE equipped vehicles. If the vehicle you are repairing has a crack in the flex plate or failed pump bushing inspect and confirm that both (2) dowel pins are present in the engine block, which align the transmission center line to the crank shaft centerline and visually inspect the dowel alignment holes in the transmission case. If the holes are damaged or elongated the transmission should be replaced to prevent further damage to the transmission/flexplate or pump bushing due to the inability to properly align the engine to the transmission during the repair. 3. All 62TE equipped vehicles. If pump bushing is scored or damaged and the dowel pin alignment holes are ok, replace the pump assembly as opposed to complete transmission. 4. All 62TE equipped vehicles. If vehicle is jerking/slipping with MIL code(s) P0740 or P2764, check TCC Solenoid operation. If TCC Solenoid is ok, the codes are indicative of a torque converter failure. Replace the torque converter.
Customer complaints may include abnormal engine noise, rough idle, lack of power, misfire.
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Upon investigation, it may be found that there is excessive camshaft lobe wear/lifter wear (roller failure) on one or more cam lobes and that camshaft/lifter replacement is necessary.
W5A580 (NAG1) Valve Body - complete
3.0L V6 Turbo Diesel - Sales Code EXF
Actuator Motor, Front Axle Locker
Flash: 3.6L Powertrain Diagnostic And System Enhancements.
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This bulletin involves reprogramming the Powertrain Control Module (PCM) with the latest available software. A small number of customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find the following Diagnostic Trouble Codes (DTCs) set in the PCM memory: P0335 - Crankshaft Position Sensor Circuit. P0456 - EVAP System Small Leak. P2610 - PCM Internal Engine Off Timer Performance. In addition to the above DTCs, this software release also includes: Enhancements to the disable misfire monitor when P0335 is present. Add a global disable to small leak monitor when the fuel level is above 88%. Update small leak diagnostic to require 5 minutes of engine runtime and 120 minutes of engine off time. Updates to prevent false failure due to wrong ambient temperature reading.
Flash: Diagnostic And System Improvements This bulletin involves reprogramming the Powertrain Control Module (PCM) with updated software.
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Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find the following Diagnostic Trouble Codes (DTCs) set in the PCM memory: P0456 - EVAP System Small Leak. P0335 - Crankshaft Position Sensor Circuit. P2610 - PCM Internal Engine Off Timer Performance.
Keyfob 2016 Vehicle Keyfobs with Passive Entry Keyless Go Feature - Engineering is investigating a keyfob unable to...
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program or no function or low keyfob coin battery condition.~ Prior to replacing keyfob on MY16 vehicles, please contact Raja Charabuddi on cell (248) 202-7313. If no response within 15 minutes, proceed with repair.
Electric Power Steering Gear For LA, LD and LX Models ONLY; Before this part is replaced for: A) Electrical,...
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Communication or DTC issue please contact: Terry Gavit @ cell (248) 882-6108 terry.gavit@fcagroup.com Engineering is requesting a copy of VSR to be emailed to the above address. B) Noise or Mechanical issue please contact: Barbara Strace @ cell (586) 246-4211. If you do not receive a return call within 15 minutes, proceed with the repair. Please be sure to attach a copy of the Vehicle Scan Report on the repair order.
Electric Power Steering Gear If any of the following DTCs exist, it is okay to replace the steering gear: C2217-00, ...
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C15C1-00 (EPS Mechanical Performance) or C15DB-00 (Latch Active) otherwise perform the following; 1) Electrical, Communication or DTC (other then above) issue please contact: Terry Gavit @ cell (248) 882-6108 terry.gavit@fcagroup.com Engineering is requesting a copy of Vehicle Scan Report (VSR) to be emailed to the above address. 2) Noise or Mechanical issue please contact: Ruth Delong @ cell (810) 569-0354.~ If you do not receive a return call within 15 minutes, proceed with the repair.~ Please be sure to attach a copy of the Vehicle Scan Report on the repair order
Oil Pump Assembly If error code P06DD present on any Pentastar V6 application, please inspect oil pump for relief valve failure.
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See photo attached. If valve is found out of place please call Bob Jackson (248) 944-0466 bob.jackson@fcagroup.com, or Joe Lovell (734) 309-6467 joe.lovell@fcagroup.com before proceeding. If unable to reach after 15 minutes record the following information and proceed with oil pump replacement and hold part for return to FCA via Fastrack system
Motor, Windshield Wiper For Jeep Grand Cherokee, Dodge Durango, Chrysler 300, Dodge Charger, and Dodge Challenger that...
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exhibit a non-functional Windshield Wiper Motor, replace the entire wiper module and contact FCA Current Production Quality at (248) 613-7591. If no response within 15 minutes, proceed with repair.
Motor, Windshield Wiper For Jeep Grand Cherokee, Dodge Durango, Chrysler 300, Dodge Charger, and Dodge Challenger that...
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exhibit a non-functional Windshield Wiper Motor, replace the entire wiper module and contact FCA Current Production Quality at (248) 613-7591. If no response within 15 minutes, proceed with repair.
Customer complaints may include abnormal engine noise, rough idle, lack of power, misfire.
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Upon investigation, it may be found that there is excessive camshaft lobe wear/lifter wear (roller failure) on one or more cam lobes and that camshaft/lifter replacement is necessary.
Customer complaints may include abnormal engine noise, rough idle, lack of power, misfire.
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Upon investigation, it may be found that there is excessive camshaft lobe wear/lifter wear (roller failure) on one or more cam lobes and that camshaft/lifter replacement is necessary.
W5A580 (NAG1) Valve Body - complete
Customer Complaint May Include Engine Oil Leak Or Consumption
Customer complaint may include engine oil leak/consumption.
ADAPTER, Engine Oil Filter (Pentastar V6) All vehicles equipped with a 3.2L or 3.6L except for model year 2014 vehicles...
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with leak concern: 1) Ensure the Oil Filter Adapter (OFA) Cap O-ring is seated in the proper groove in the cap and not damaged or cut. 2) If replacing the (OFA) due to a leak detected between (OFA) and block. Ensure the torque on the 5 bolts are torqued to 12nm. If not record the actual values, torque to 12nm and contact the FCA employees listed below. 3) Remove the (OFA) and replace the O-ring and gaskets only (Kit #68191356A$), NOT THE OFA. 4) If oil was drained, add oil dye to ensure the leak is repaired. For model year 2014 vehicles replace the Oil Filter Adaptor. 5) When replacing PN's 68310865A$ & 68308741A$, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.
Customer complaints may include abnormal engine noise, rough idle, lack of power, misfire.
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Upon investigation, it may be found that there is excessive camshaft lobe wear/lifter wear (roller failure) on one or more cam lobes and that camshaft/lifter replacement is necessary.
Panasonic 8.4" CTP/FCTP Radio, Update Failure Issue 1: Hand Free Module inoperative, can't pair phone: - Do not replace the radio for phone issues.
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The Radio does not control phone/Hands Free functionality, it is separate from the radio, test and diagnose the Hands Free Module accordingly.~ Issue 2; Radio inoperative, no power, display no power or screen is blank.~ Blank Screen with Audio: The ICS is a separate module from the radio. If attempting to replace the display (ICS), do not order a radio part number. Instead, order p/n Z5064993A$ for an exchange or 05064993A$ for a new part replacement.~ Issue 3.; If the radio ICS/touchscreen display appears to reset intermittently, it turns white then black and functionality returns....Please contact Leony Gonzalez at cell (248) 736-1267 or Dave Clemons at cell (248) 520-0419. Engineering is currently root causing this issue and your assistance is greatly appreciated. If unable to reach this person within 15 minutes, then proceed with the necessary repair. NOTE: USB cables should be replaced prior to the HFM or Radio. ~
Flash: Powertrain Control Module (PCM) Updates This bulletin involves reprogramming the PCM with updated software.
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Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find one or more of the following Diagnostic Trouble Codes (DTCs) set in memory:P0456 - EVAP System Small Leak. P0335 - Crankshaft Position Sensor Circuit. P2610 - PCM Internal Engine Off Timer Performance. In addition, customers with an (LD) pursuit vehicle may experience the following condition:An unpleasant odor in the vehicle under certain extreme ambient conditions(Sales Codes EZH with AHB or AHV only).
Air Suspension Components Star Parts Catalog has been updated to show individual service parts for the compressor assembly.
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This will allow service technicians to repair the root cause without over repairing the system. Replace only the part deemed failed by the diagnostics performed. Individual parts include: - Compressor - Valve block - Individual hoses - Temp sensor - Shield - Air line clips NOTE: in most situations when a new compressor is needed, the compressor as a separate part is the correct repair, and the assembly would not be required.
ACTUATOR, A/C and Heater Before replacing HVAC actuator, please contact either Thomas Conway (248) 635-7090 or Paul Aquino (248) 854-4819.
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Engineering is looking to gather infomation on fail mode and customer concern. If no response in 15 minutes, proceed with repair.
Flash: 6.4L Powertrain Diagnostic And System Improvements This bulletin involves reprogramming of the Powertrain...
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Control Module (PCM) with the latest software. Customers may experience one or more of the following symptoms and/or a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find one or more of the following Diagnostic Trouble Codes (DTCs): P0456 - EVAP System Small Leak. P2299 - Brake Pedal Position/Accelerator Pedal Position Incompatible. Customers may also notice the following condition(s): Brief engine idle fluctuation while in hot ambient temperatures. A slight hesitation during light pedal application after engine cold start. Driveline noises. Engine stumble/hesitation on a very hard pedal acceleration from a dead stop. Transmission enhancements during low speed braking turning maneuvers. False detonation (spark knock) detected during a wide open throttle (LA) Challenger (Sales Codes ESH with DEC only). In addition, the following software enhancement is available: Calibration Improvements for non-adaptive cruise control equipped vehicles.
Panasonic 8.4" CTP/FCTP Radio, Update Failure Issue 1: Hand Free Module inoperative, can't pair phone: - Do not replace the radio for phone issues.
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The Radio does not control phone/Hands Free functionality, it is separate from the radio, test and diagnose the Hands Free Module accordingly.~ Issue 2; Radio inoperative, no power, display no power or screen is blank.~ Blank Screen with Audio: The ICS is a separate module from the radio. If attempting to replace the display (ICS), do not order a radio part number. Instead, order p/n Z5064993A$ for an exchange or 05064993A$ for a new part replacement.~ Issue 3.; If the radio ICS/touchscreen display appears to reset intermittently, it turns white then black and functionality returns....Please contact Leony Gonzalez at cell (248) 736-1267 or Dave Clemons at cell (248) 520-0419. Engineering is currently root causing this issue and your assistance is greatly appreciated. If unable to reach this person within 15 minutes, then proceed with the necessary repair. NOTE: USB cables should be replaced prior to the HFM or Radio. ~
Flash: 3.6L Powertrain Diagnostic And System Enhancements.
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This bulletin involves reprogramming the Powertrain Control Module (PCM) with the latest available software. A small number of customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find the following Diagnostic Trouble Codes (DTCs) set in the PCM memory: P0335 - Crankshaft Position Sensor Circuit. P0456 - EVAP System Small Leak. P2610 - PCM Internal Engine Off Timer Performance. In addition to the above DTCs, this software release also includes: Enhancements to the disable misfire monitor when P0335 is present. Add a global disable to small leak monitor when the fuel level is above 88%. Update small leak diagnostic to require 5 minutes of engine runtime and 120 minutes of engine off time. Updates to prevent false failure due to wrong ambient temperature reading.
Flash: Diagnostic And System Improvements This bulletin involves reprogramming the Powertrain Control Module (PCM) with updated software.
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Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find the following Diagnostic Trouble Codes (DTCs) set in the PCM memory: P0456 - EVAP System Small Leak. P0335 - Crankshaft Position Sensor Circuit. P2610 - PCM Internal Engine Off Timer Performance.
Electric Power Steering Gear If any of the following DTCs exist, it is okay to replace the steering gear: C2217-00, ...
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C15C1-00 (EPS Mechanical Performance) or C15DB-00 (Latch Active) otherwise perform the following; 1) Electrical, Communication or DTC (other then above) issue please contact: Terry Gavit @ cell (248) 882-6108 terry.gavit@fcagroup.com Engineering is requesting a copy of Vehicle Scan Report (VSR) to be emailed to the above address. 2) Noise or Mechanical issue please contact: Ruth Delong @ cell (810) 569-0354.~ If you do not receive a return call within 15 minutes, proceed with the repair.~ Please be sure to attach a copy of the Vehicle Scan Report on the repair order
Oil Pump Assembly If error code P06DD present on any Pentastar V6 application, please inspect oil pump for relief valve failure.
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See photo attached. If valve is found out of place please call Bob Jackson (248) 944-0466 bob.jackson@fcagroup.com, or Joe Lovell (734) 309-6467 joe.lovell@fcagroup.com before proceeding. If unable to reach after 15 minutes record the following information and proceed with oil pump replacement and hold part for return to FCA via Fastrack system
Panasonic 8.4" CTP/FCTP Radio, Update Failure Issue 1: Hand Free Module inoperative, can't pair phone: - Do not replace the radio for phone issues.
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The Radio does not control phone/Hands Free functionality, it is separate from the radio, test and diagnose the Hands Free Module accordingly.~ Issue 2; Radio inoperative, no power, display no power or screen is blank.~ Blank Screen with Audio: The ICS is a separate module from the radio. If attempting to replace the display (ICS), do not order a radio part number. Instead, order p/n Z5064993A$ for an exchange or 05064993A$ for a new part replacement.~ Issue 3.; If the radio ICS/touchscreen display appears to reset intermittently, it turns white then black and functionality returns....Please contact Leony Gonzalez at cell (248) 736-1267 or Dave Clemons at cell (248) 520-0419. Engineering is currently root causing this issue and your assistance is greatly appreciated. If unable to reach this person within 15 minutes, then proceed with the necessary repair. NOTE: USB cables should be replaced prior to the HFM or Radio.
Pentastar Oil Filter Adapter All vehicles equipped with a 3.2L or 3.6L engine; If replacing the Oil Filter Adapter...
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(OFA) due to a leak detected between OFA and block, an O-ring kit (68191356AA) is now available to repair OFA/Block Interface leaks. Using dye will assist in determining source of leak. Ensure OFA Cap Oring is seated in the proper groove in the cap and not damaged or cut. Engineering is seeking information regarding OFA leaks. Questions/info can be directed to: Bob Jackson Cell (248) 944-0466 - bob.jackson@fcagroup.com Ron Dallison Cell (248-292-9510) ron.dallison@fcagroup.com Joe Lovell Cell (734) 309-6467 - joe.lovell@fcagroup.com If a response is not received within 15 mins, then proceed with the necessary repair.
Electric Power Steering Gear For LA, LD and LX Models ONLY; Before this part is replaced for: A) Electrical,...
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Communication or DTC issue please contact: Terry Gavit @ cell (248) 882-6108 terry.gavit@fcagroup.com Engineering is requesting a copy of VSR to be emailed to the above address. B) Noise or Mechanical issue please contact: Barbara Strace @ cell (586) 246-4211. If you do not receive a return call within 15 minutes, proceed with the repair. Please be sure to attach a copy of the Vehicle Scan Report on the repair order.
Return: Wiring Assy - Engine You have been identified as either having stock, or have stock in transit to your dealership.
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Please return stock packaged before 2016/07/31 (31 July, 2016)of follow ing part numbers:68176457AF, 68176459AF. Please return suspect parts back to your facing depot using Return Code 02, before 13 September, 2016.
Electric Power Steering Gear For LA, LD and LX Models ONLY; Before this part is replaced for: A) Electrical,...
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Communication or DTC issue please contact: Terry Gavit @ cell (248) 882-6108 terry.gavit@fcagroup.com Engineering is requesting a copy of VSR to be emailed to the above address. B) Noise or Mechanical issue please contact: Barbara Strace @ cell (586) 246-4211. If you do not receive a return call within 15 minutes, proceed with the repair. Please be sure to attach a copy of the Vehicle Scan Report on the repair order.
NAG1 (5A580) Valve Body As per Warranty Bulletin D-13-22, please use R2108213A$ valve body for all Warranty (W), Mopar...
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(M) and Mopar Vehicle Protection (F) claims.~ Assembly also includes Filter (52108325AA) and Gasket (52108332AA).~
Hands Free Module - Convergence Telematics Module (CTM) Before replacing the Hands Free Module (HFM), please contact...
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Gaurav Saxena at cell (248) 260-0583 or Tim Kraft at cell (248) 766-5826 ~ IMPORTANT - do not reset the HFM, clear codes or perform a battery reset before calling. Engineering is currently root causing this issue and your assistance is greatly appreciated. Seeking vehicles with HFM in a locked state, inoperative, or offline. If unable to reach this person within 15 minutes, then proceed with the necessary repair.
Electronic Shift Module If DTC's U11C3, U0074 are present Stored or Active, please contact Pemi Sabageh at cell (519)...
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300-0629 or David Dysarz at (248) 944-0310. If you do not receive a call within 15 minutes please proceed with the repair. Please return parts back to FCA Engineering if ESM is deemed non-functional after performing this TechTip
Variable Valve Timing (VVT) Solenoid, Variable Valve Timing (VVT) Phaser For a 2016/2017 MY 6.4L SRT with less than...
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12,000 miles that have either a P0016 CRANKSHAFT/CAMSHAFT TIMING MISALIGNMENT - BANK 1 SENSOR 1 or P000B BANK 1 CAMSHAFT 2 POSITION SLOW RESPONSE fault codes active and fault code diagnostics lead to replacing a Variable Valve Timing (VVT) Solenoid and/or a Variable Valve Timing (VVT) Phaser, prior to changing any components, please contact Mr. CJ Maines at cell: (248) 576-0725 or email to: charles.maines@fcagroup.com. Engineering is seeking information on the above concern in an effort to root cause to this issue. If possible, please inquire about the last oil change date, miles and type used prior to calling. If the dealer is located in the Detroit Metro Area, Engineering may send a rep to review with technician. Any information is appreciated. If a response is not received within 15 minutes, then proceed with the necessary repair.
Intake Manifold Gasket Intake Manifold Gaskets on Pentastar Upgrade (Sales Code ERC/ERF) are reusable provided they are not cut, torn or melted.
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The gaskets are not required by warranty to be replaced like they are on Pentastar Classic (ERB/EHB). The new gaskets are not interchangeable with Pentastar Classic Intake Manifold Gaskets.
"FLASH: 3.6L POWERTRAIN DIAGNOSTIC AND SYSTEM ENHANCEMENTS.
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THIS BULLETIN INVOLVES REPROGRAMMING THE POWERTRAIN CONTROL MODULE (PCM) WITH THE LATEST AVAILABLE SOFTWARE. A SMALL NUMBER OF CUSTOMERS MAY EXPERIENCE A MALFUNCTION INDICATOR LAMP (MIL) ILLUMINATION. UPON FURTHER INVESTIGATION THE TECHNICIAN MAY FIND THE FOLLOWING DIAGNOSTIC TROUBLE CODES (DTCS) SET IN THE PCM MEMORY: P0335 - CRANKSHAFT POSITION SENSOR CIRCUIT. P0456 - EVAP SYSTEM SMALL LEAK. P2610 - PCM INTERNAL ENGINE OFF TIMER PERFORMANCE. IN ADDITION TO THE ABOVE DTCS, THIS SOFTWARE RELEASE ALSO INCLUDES: ENHANCEMENTS TO THE DISABLE MISFIRE MONITOR WHEN P0335 IS PRESENT. ADD A GLOBAL DISABLE TO SMALL LEAK MONITOR WHEN THE FUEL LEVEL IS ABOVE 88%. UPDATE SMALL LEAK DIAGNOSTIC TO REQUIRE 5 MINUTES OF ENGINE RUNTIME AND 120 MINUTES OF ENGINE OFF TIME. UPDATES TO PREVENT FALSE FAILURE DUE TO WRONG AMBIENT TEMPERATURE READING."
"FLASH: DIAGNOSTIC AND SYSTEM IMPROVEMENTS THIS BULLETIN INVOLVES REPROGRAMMING THE POWERTRAIN CONTROL MODULE (PCM) WITH UPDATED SOFTWARE.
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CUSTOMERS MAY EXPERIENCE A MALFUNCTION INDICATOR LAMP (MIL) ILLUMINATION. UPON FURTHER INVESTIGATION THE TECHNICIAN MAY FIND THE FOLLOWING DIAGNOSTIC TROUBLE CODES (DTCS) SET IN THE PCM MEMORY: P0456 - EVAP SYSTEM SMALL LEAK. P0335 - CRANKSHAFT POSITION SENSOR CIRCUIT. P2610 - PCM INTERNAL ENGINE OFF TIMER PERFORMANCE."
"KEYFOB 2016 VEHICLE KEYFOBS WITH PASSIVE ENTRY KEYLESS GO FEATURE - ENGINEERING IS INVESTIGATING A KEYFOB UNABLE TO...
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PROGRAM OR NO FUNCTION OR LOW KEYFOB COIN BATTERY CONDITION.~ PRIOR TO REPLACING KEYFOB ON MY16 VEHICLES, PLEASE CONTACT RAJA CHARABUDDI ON CELL (248) 202-7313. IF NO RESPONSE WITHIN 15 MINUTES, PROCEED WITH REPAIR."
Other
37 bulletinsLIFTER, Hydraulic Roller Deactivating Please do not replace MDS lifters because the disconnecting pin is not lined up,...
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this is normal and not a defect.
Oil Filter If a Mopar Oil Filter is not available, use a filter that meets or exceeds USCAR36 specification and is...
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compatible with semi and full synthetic oils. Recommended Brands: Wix, Purolator, and NapaGold
If a Mopar oil filter is not available, use a filter that meets or exceeds USCAR36 specification and is compatible with...
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semi and full synthetic oils.
"bad cell" reading
Blind Spot Or Park Assist Warnings, False Activation
Oil Filter If a Mopar Oil Filter is not available, use a filter that meets or exceeds USCAR36 specification and is...
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compatible with semi and full synthetic oils. Recommended Brands: Wix, Purolator, and NapaGold
No Start Intermittently, Vehicle Requires Multiple Keyless Push To Start Attempts To Start Vehicle
No Start Intermittently, Vehicle Requires Multiple Keyless Push To Start Attempts To Start Vehicle, Intermittent Key Not...
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Detected Message
Oil Filter If a Mopar Oil Filter is not available, use a filter that meets or exceeds USCAR36 specification and is...
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compatible with semi and full synthetic oils. Recommended Brands: Wix, Purolator, and NapaGold
Use of Aftermarket Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry...
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awareness regarding the use of aftermarket parts.
Repair Parts Used For Structural Repairs This bulletin involves discussing FCA US LLC position with regard to...
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structural repair parts usage.
Accelerator Pedal
Urea tank shell
Urea tank shell
Pump - vacuum
Inspect And Replace Propeller Shaft This bulletin involves inspecting and replacing the propeller shaft due to a whining noise at high speeds.
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SYMPTOM/CONDITION: The customer or technician may hear a whining noise coming from the rear axle area.
Load Floor Handle.
Parts.
Parts.
Rattle Noise From Rear Package Shelf
Parts.
Pump - vacuum
Powertrain diagnostic and system improvements.
No Start Intermittently, Vehicle Requires Multiple Keyless Push To Start Attempts To Start Vehicle, Intermittent Key Not...
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Detected Message
Rattle Noise From Rear Package Shelf
No Start Intermittently, Vehicle Requires Multiple Keyless Push To Start Attempts To Start Vehicle
Blind Spot Or Park Assist Warnings, False Activation
Disinfectant Solution Recommended for COVID-19
Use of Aftermarket Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry...
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awareness regarding the use of aftermarket parts.
Repair Parts Used For Structural Repairs This bulletin involves discussing FCA US LLC position with regard to...
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structural repair parts usage.
Inspect And Replace Propeller Shaft This bulletin involves inspecting and replacing the propeller shaft due to a whining noise at high speeds.
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SYMPTOM/CONDITION: The customer or technician may hear a whining noise coming from the rear axle area.
CBXDP361AA Return: Spacer Kit - Visor You have been identified as either having stock, or have stock in transit to your dealership.
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Please return stock of part number CBXDP361AA. Replacement part number is CBXDP361AB w hich is in stock and available for order. Please return suspect parts back to your facing depot using Return Code 02, before 16 September, 2016.
82212076, 82203694 - Fabric Cleaner This "fabric cleaner" is not intended for sale in California, the otc states ...
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(Connecticut, Delaware, Massachusetts, Maine, New Hampshire, New Jersey, New York, Pennsylvania, Virginia, and Washington dc), and some ladco states (Illinois, Michigan, and Ohio). Mopar offers an alternative product (82213192) which is a water based product approved for sale in the aforementioned states.~ ~ Please inform the customer & your prep dept that spraying excessive amounts of the fabric protector on load floors will result in the breaking down of the adhesive (glue) that is used to create the bond between the fabric (carpet) and the load floor. This will apply to any vehicles equipped with rear load floors such as WK, WD, PM, MK, KA, KK. The carpet will appear to be loose, wrinkly, or bunch up~
"INSPECT AND REPLACE PROPELLER SHAFT THIS BULLETIN INVOLVES INSPECTING AND REPLACING THE PROPELLER SHAFT DUE TO A WHINING NOISE AT HIGH SPEEDS.
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SYMPTOM/CONDITION: THE CUSTOMER OR TECHNICIAN MAY HEAR A WHINING NOISE COMING FROM THE REAR AXLE AREA."
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
Transmission
26 bulletinsTransmission Oil Pan, Heater (TMU), Tube or O-ring Applies to vehicles equipped with 8 speed transmissions only; if you...
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have a leak that appears to be at the pan the use of proper leak detection is recommended. The fluid in the 8 speeds can be detected with a black light and there are aftermarket spray on leak detection materials to help ensure that the leak is properly diagnosed and not from another location such as cooler lines, heater tubes, or case porosity. Please note that the transmission pan gasket is available for many of the 8 speed applications FCA offers. Please review the available quick connect and transfer tube parts, as replacement of the TMU may not be required. If a TOC line connection is found to be the source, the quick connect may need replacement. If the leak source is coming from the connection of the TMU to the transmission, the transfer tube may need replacement. When parts are returned to the QEC the retaining clips (snap ring) for the quick disconnect fittings are missing. (This leaves a question as to whether the clips were missing from the assembly plant, or the technician removed them in order to make line removal easier.) Please return the clips with the transmission heater and note if they were not there to begin with. For any questions regarding transmission heater, contact FCA Redacted Content. If no response in 15 minutes, proceed with repair.
Trans Oil Pan, Heater Tube or O-ring, Heater Applies to vehicles equipped with 8 speed transmissions only; If you have...
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a leak that appears to be at the pan the use of proper leak detection is recommended. The fluid in the 8 speeds can be detected with a black light and there are aftermarket spray on leak detection materials to help ensure that the leak is properly diagnosed and not from another location such as cooler lines, heater tubes, or case porosity. If you have a leak concern please note that the transmission pan gasket is available for many of the 8 speed applications FCA offers. See your parts specialist for the proper gasket for the repair.
Flash: Transmission Shift And Drivability Enhancements This bulletin involves reprogramming the Transmission Control...
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Module (TCM) with the latest available software. A small number of customers may experience a less than desirable down shift during one or more of the following: 3-2 coast down shift. 2-1 coast down shift. 6-5 coast down shift.
Electric Power Steering Gear Noisy This bulletin involves replacing the electric power steering gear assembly.
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The customer may hear a noise coming from the steering gear.
Transmission Oil Pan, Heater (TMU), Tube or O-ring Applies to vehicles equipped with 8 speed transmissions only; if you...
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have a leak that appears to be at the pan the use of proper leak detection is recommended. The fluid in the 8 speeds can be detected with a black light and there are aftermarket spray on leak detection materials to help ensure that the leak is properly diagnosed and not from another location such as cooler lines, heater tubes, or case porosity. Please note that the transmission pan gasket is available for many of the 8 speed applications FCA offers. Please review the available quick connect and transfer tube parts, as replacement of the TMU may not be required. If a TOC line connection is found to be the source, the quick connect may need replacement. If the leak source is coming from the connection of the TMU to the transmission, the transfer tube may need replacement. When parts are returned to the QEC the retaining clips (snap ring) for the quick disconnect fittings are missing. (This leaves a question as to whether the clips were missing from the assembly plant, or the technician removed them in order to make line removal easier.) Please return the clips with the transmission heater and note if they were not there to begin with. For any questions regarding transmission heater, contact FCA Redacted Content. If no response in 15 minutes, proceed with repair.
Gear Ratio DTC?s, Transmission Shift Concerns, Does Not Shift At Times, Shudders
9-spd Transmission: FOR NAFTA Market Only: If you are ordering this transmission please follow all wiTECH pop ups and Warranty Payment Guidelines.
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If this vehicle contains 1 of the 30 Diagnostic Codes in the 9 Speed Tutorial located on the Service Home Page then please follow the repair steps and submit a Topology report as well as a Vehicle Scan Report with the Warranty Claim.~
Transmission, Oil Pump, Torque Convertor, and Flexplate
If vehicle DTC Code U114C-00 (Loss of Communication with PRNDL Display) is either stored or active, please replace both...
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Shifter Lower and PRNDL Display
Flash: Transmission Shift And Drivability Enhancements This bulletin involves reprogramming of the Transmission Control...
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Module (TCM) with the latest available software. SYMPTOM/CONDITION: Customers may experience any of the following symptoms: Hanging or delayed upshift when braking downhill or when braking after high vehicle acceleration rate. Releasing the accelerator pedal rapidly causes hanging or delayed upshift. **Updating the TCM software will correct the conditions listed above and also improve shift quality for a 2-1 downshift (LA vehicle).**
9-spd Transmission: FOR NAFTA Market Only: If you are ordering this transmission please follow all wiTECH pop ups and Warranty Payment Guidelines.
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If this vehicle contains 1 of the 30 Diagnostic Codes in the 9 Speed Tutorial located on the Service Home Page then please follow the repair steps and submit a Topology report as well as a Vehicle Scan Report with the Warranty Claim.~
Transmission Shift And Drivability Enhancements.
Transmission Shift And Drivability Enhancements.
Trans Pan or Gasket If your repair requires replacing one of the two part numbers for a leak, prior to the repair...
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please call Enzo Piazza at cell (248) 467-9163. If you cannot reach Enzo within 15 minutes proceed with the repair. Enzo needs to know the location of the leak, if the bolts were torqued, if there is sealer skip, or anything that may be pertinent to the cause of the leak. Photos would be very helpful and can be sent to Enzo's cell phone or his email. Enzo's e-mail address is enzo.piazza@fcagroup.com.
Transmission Shift And Drivability Enhancements.
Transmission Shift And Drivability Enhancements.
Transmission Oil Pan, Heater (TMU), Tube or O-ring Applies to vehicles equipped with 8 speed transmissions only; if you...
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have a leak that appears to be at the pan the use of proper leak detection is recommended. The fluid in the 8 speeds can be detected with a black light and there are aftermarket spray on leak detection materials to help ensure that the leak is properly diagnosed and not from another location such as cooler lines, heater tubes, or case porosity. Please note that the transmission pan gasket is available for many of the 8 speed applications FCA offers. Please review the available quick connect and transfer tube parts, as replacement of the TMU may not be required. If a TOC line connection is found to be the source, the quick connect may need replacement. If the leak source is coming from the connection of the TMU to the transmission, the transfer tube may need replacement. When parts are returned to the QEC the retaining clips (snap ring) for the quick disconnect fittings are missing. (This leaves a question as to whether the clips were missing from the assembly plant, or the technician removed them in order to make line removal easier.) Please return the clips with the transmission heater and note if they were not there to begin with. For any questions regarding transmission heater, contact FCA Redacted Content. If no response in 15 minutes, proceed with repair.
Flash: Transmission Shift And Drivability Enhancements This bulletin involves reprogramming the Transmission Control...
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Module (TCM) with the latest available software. A small number of customers may experience one or more of the following conditions: ? Hanging or delayed upshift when braking down hill or when braking after high vehicle acceleration rate. ? Releasing the accelerator pedal rapidly causes hanging or delayed upshift.
Flash: Transmission Shift And Drivability Enhancements This bulletin involves reprogramming of the Transmission Control...
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Module (TCM) with the latest available software. Customers may experience any of the following symptoms: ? Hanging or delayed upshift when braking downhill or when braking after high vehicle acceleration rate. ? Releasing the accelerator pedal rapidly causes hanging or delayed upshift. Updating the TCM software will correct the conditions listed above.
Flash: Transmission Shift And Drivability Enhancements This bulletin involves reprogramming of the Transmission Control...
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Module (TCM) with the latest available software. SYMPTOM/CONDITION: Customers may experience any of the following symptoms: Hanging or delayed upshift when braking downhill or when braking after high vehicle acceleration rate. Releasing the accelerator pedal rapidly causes hanging or delayed upshift. **Updating the TCM software will correct the conditions listed above and also improve shift quality for a 2-1 downshift (LA vehicle).**
Trans Pan or Gasket If your repair requires replacing one of the two part numbers for a leak, prior to the repair...
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please call Enzo Piazza at cell (248) 467-9163. If you cannot reach Enzo within 15 minutes proceed with the repair. Enzo needs to know the location of the leak, if the bolts were torqued, if there is sealer skip, or anything that may be pertinent to the cause of the leak. Photos would be very helpful and can be sent to Enzo's cell phone or his email. Enzo's e-mail address is enzo.piazza@fcagroup.com.
9-spd Transmission: FOR NAFTA Market Only: If you are ordering this transmission please follow all wiTECH pop ups and Warranty Payment Guidelines.
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If this vehicle contains 1 of the 30 Diagnostic Codes in the 9 Speed Tutorial located on the Service Home Page then please follow the repair steps and submit a Topology report as well as a Vehicle Scan Report with the Warranty Claim.~
Flash: Transmission Shift And Drivability Enhancements This bulletin involves reprogramming the Transmission Control...
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Module (TCM) with the latest available software. A small number of customers may experience a less than desirable down shift during one or more of the following: 3-2 coast down shift. 2-1 coast down shift. 6-5 coast down shift.
Inspect and Return: Solenoid Module - Transmission You have been identified as either having stock, or have stock in transit to your dealership.
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Please return suspect stock of follow ing part numbers:52120000AA, 52119435AF, 05078709AB. See attachments for identifying suspect stock. Please return suspect parts back to your facing depot using Return Code 02, before 07 September, 2016.
Flash: Transmission Shift And Drivability Enhancements This bulletin involves reprogramming the Transmission Control...
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Module (TCM) with the latest available software. A small number of customers may experience one or more of the following conditions: **Improve shift quality for a 2-1 downshift.** Hanging or delayed upshift when braking down hill or when braking after high vehicle acceleration rate. Releasing the accelerator pedal rapidly causes hanging or delayed upshift.
"FLASH: TRANSMISSION SHIFT AND DRIVABILITY ENHANCEMENTS THIS BULLETIN INVOLVES REPROGRAMMING OF THE TRANSMISSION...
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CONTROL MODULE (TCM) WITH THE LATEST AVAILABLE SOFTWARE. SYMPTOM/CONDITION: CUSTOMERS MAY EXPERIENCE ANY OF THE FOLLOWING SYMPTOMS: HANGING OR DELAYED UPSHIFT WHEN BRAKING DOWNHILL OR WHEN BRAKING AFTER HIGH VEHICLE ACCELERATION RATE. RELEASING THE ACCELERATOR PEDAL RAPIDLY CAUSES HANGING OR DELAYED UPSHIFT. **UPDATING THE TCM SOFTWARE WILL CORRECT THE CONDITIONS LISTED ABOVE AND ALSO IMPROVE SHIFT QUALITY FOR A 2-1 DOWNSHIFT (LA VEHICLE).**"
Body & Paint
23 bulletinsAluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other...
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exterior surface areas of the hinges, doors, fenders, swing gates or liftgates.
Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other...
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exterior surface areas of the hinges, doors, fenders, swing gates or liftgates.
Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other...
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exterior surface areas of the hinges, doors, fenders, swing gates or liftgates
"Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other...
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exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. NOTE: Verify current warranty policy to determine if digital imaging pre-authorization is required or pre-approval is required from the Regional Office; depending on market. This bulletin involves inspecting and if necessary removing corrosion and refinishing the suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels."
Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other...
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exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. NOTE: **Verify current warranty policy to determine if digital imaging pre authorization is required or Pre Approval is required from Regional Office depending on market.** This bulletin involves inspecting and if necessary removing corrosion and refinishing the suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels.
Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other...
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exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. NOTE: **Verify current warranty policy to determine if digital imaging pre authorization is required or Pre Approval is required from Regional Office depending on market.** This bulletin involves inspecting and if necessary removing corrosion and refinishing the suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels.
Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other...
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exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. NOTE: Digital imaging pre authorization is required for Smart Warranty Base dealers or Pre Approval is required from Regional Office depending on market. This bulletin involves inspecting and if necessary removing corrosion and refinishing the suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels.
Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through...
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primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural components.
Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through...
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primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural components.
Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through...
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primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural components.
Aluminum Body Panel Corrosion Repair This bulletin involves inspecting and if necessary removing corrosion and...
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refinishingthe suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels.
Authentic Mopar Glass Replacement This bulletin involves discussing FCA US LLC position with regard to collision repair...
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industry awareness regarding the recommended usage of Authentic Mopar Glass.
Side Rearview Mirror Cover
2016 JK WRANGLER wind noise or water leak coming from a void in the windshield sealer
This bulletin involves reprogramming the Instrument Panel Cluster (IPC) with the latest
Seat back panel loose or, has poor fit at top edge, side and bottom.
Aluminum Body Panel Corrosion Repair This bulletin involves inspecting and if necessary removing corrosion and...
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refinishingthe suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels.
High Beams Are Inop, Shutter Door On High Beams Open And Then Close In Cold Ambient Temperatures.
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DTC B1632-11 And B1636-11 Set
High Beams Are Inop, Shutter Door On High Beams Open And Then Close In Cold Ambient Temperatures.
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DTC B1632-11 And B1636-11 Set
High Beams Are Inop, Shutter Door On High Beams Open And Then Close In Cold Ambient Temperatures.
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DTC B1632-11 And B1636-11 Set
Authentic Mopar Glass Replacement This bulletin involves discussing FCA US LLC position with regard to collision repair...
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industry awareness regarding the recommended usage of Authentic Mopar Glass.
Inspect and Return: Trim Cover Assy - A-Pillar Rt/Lt You have been identified as either having stock, or have stock in transit to your dealership.
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Please return suspect stock of part numbers: 1ZA04DX9AE, 1ZA05DX9AE. See attachments for identifying suspect stock. Replacement part can be obtained by reordering the same part number. Please return suspect parts back to your facing depot using Return Code 02, before 12 September, 2016.
1NT30XDVAC - Inspect and Return: Panel - Instrument Panel You have been identified as either having stock, or have...
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stock in transit to your dealership. Please return suspect stock of part number 1N T30XDVAC. See attachments for identifying suspect stock. Replacement part can be obtained by reordering the same part number. Please return suspect parts back to your facing depot using Return Code 02, before 07 September, 2016.
Infotainment
21 bulletinsPanasonic 8.4" CTP/FCTP Radio, Update Failure
RA3 and RA4 GPS Radio Update This bulletin involves updating the radio software.
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18.01.35 (BU Vehicles)
RRT 19-090 (Service Bulletin 08-111-19) 2013-2018 Multiple Vehicles RA3/RA4 Radio GPS Certification Error
Revised Customer Satisfaction Notification VB3 ? Navigation Flash
Speakers: For 2016 speakers issues (all bodies), before replacing this part please contact one of the following people...
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regarding this repair: Mahmoud (Mo) Touha at cell (248) 705-3934. If no response is received within 15 minutes, then please proceed with repair.~
RES / RHA / REB radio that supports Bluetooth and Hands-Free
Panasonic 8.4" CTP/FCTP Radio, Update Failure
Speakers: For 2016 speakers issues (all bodies), before replacing this part please contact one of the following people...
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regarding this repair: Mahmoud (Mo) Touha at cell (248) 705-3934. If no response is received within 15 minutes, then please proceed with repair.~
RA3 And RA4 Radio Over The Air Software Updates This bulletin provides information regarding the latest Flash Over The...
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Air update (FOTA) and provides a service technician an overview of the steps a customer will need to take to complete the update. The following improvements are included in this update: Adds Apple Siri Eyes Free capability for iPhone owners. Auto Play can now be configured. Adds do not disturb text message feature. The ability to drag and drop icons into the menu bar. Fix for radio locks up/frozen. Fix for stuck on black/blank screen. Human Machine Interface (HMI) improvements. Several navigation improvements. Fix for radio loses time. Charge Complete notification is not received (RU PHEV only). Media devices, Phone pairing and Bluetooth usage improvements. Improved tuner performance. Enhanced Voice recognition (VR) performance. Enhancements in Connectivity Apps (Yelp, Pandora, Aha, etc).
RES / RHA / REB radio that supports Bluetooth and Hands-Free
Panasonic 8.4" CTP/FCTP Radio, Update Failure
RA3 and RA4 GPS Calibration Update This bulletin involves updating the radio software.
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18.01.35 (BU Vehicles)
RA3 and RA4 GPS Radio Update This bulletin involves updating the radio software.
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18.01.35 (BU Vehicles)
RRT 19-090 (Service Bulletin 08-111-19) 2013-2018 Multiple Vehicles RA3/RA4 Radio GPS Certification Error
Revised Customer Satisfaction Notification VB3 ? Navigation Flash
Flash Over The Air (FOTA) Software Update RA3 and RA4 Radio This bulletin provides information regarding the latest...
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Flash Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update.
Radio Software Enhancements This bulletin involves updating the radio's software.
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CAUTION: Confirm the correct radio flash file to the applicable model and family vehicle before flashing. A customer may experience one or more of the following: ? Radio display screen intermittently may go blank. ? Radio display screen may lock up. ? Back up display may not turn off. ? Loss of radio memory for skipped channels or incorrectly displaying skipped channels in the menu list. ? Charging schedule showing in the setting menu (FF BEV only). ? Korean language was not supported (APAC - Korea only). Enhancement: ? Removing the charging schedule from showing in the setting menu (FF BEV only). ? Adding Korean language support (APAC - Korea only).
RL4 RK4 RM4 Radio Enhancements This bulletin involves inspecting and, if required, updating the radio software.
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A small number of customers may experience one or more of the following: ? Radio screen display freezes while using Point of Interest (POI) feature. ? Voice Recognition (VR) - voice commands not working. ? Improper translation of some words and units of meter and kilometers.
RA3 And RA4 Radio Over The Air Software Updates This bulletin provides information regarding the latest Flash Over The...
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Air update (FOTA) and provides a service technician an overview of the steps a customer will need to take to complete the update. The following improvements are included in this update: Adds Apple Siri Eyes Free capability for iPhone owners. Auto Play can now be configured. Adds do not disturb text message feature. The ability to drag and drop icons into the menu bar. Fix for radio locks up/frozen. Fix for stuck on black/blank screen. Human Machine Interface (HMI) improvements. Several navigation improvements. Fix for radio loses time. Charge Complete notification is not received (RU PHEV only). Media devices, Phone pairing and Bluetooth usage improvements. Improved tuner performance. Enhanced Voice recognition (VR) performance. Enhancements in Connectivity Apps (Yelp, Pandora, Aha, etc).
RA3 and RA4 Radio Over The Air Software Updates This bulletin provides information regarding the latest Flash Over The...
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Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The following improvements are included in this update:Fix for sport mode not working in the performance menu page (2015 LA equipped with 6.4L and 5.7L Sales Codes ESH and EZC Only). Adds Apple Siri Eyes Free capability for iPhone owners. Auto Play can now be configured. Adds do not disturb text message feature. The ability to drag and drop icons into the menu bar. Fix for radio locks up/frozen. Fix for stuck on black/blank screen. Human Machine Interface (HMI) improvements. Several navigation improvements. Fix for radio loss of time display. Media devices, phone pairing and Bluetooth usage improvements. Improved tuner performance. Enhanced Voice recognition (VR) performance. Enhancements in Connectivity Apps (Yelp, Pandora, Aha, etc).
MY16 RA3 & RA4 Replacement Radios All MY16 RA3 and RA4 replacement radios must be ordered through the exchange process at United Radio.
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DO NOT order a NEW radio from Mopar. Go back and order a "Z" level part number. (example: Z8249986A$) The MY16 replacement radios must be reconfigured by United Radio to the wireless network provider in order for Uconnect Apps to work properly.
Fuel System
14 bulletinswiTECH Small Leak Verification Test (SLVT) - P0456-EVAP SYSTEM SMALL LEAK
Housing, Fuel Fill Before ordering or replacing this part please contact Dennis Gauthier at cell (248) 613-9756.
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If no response is received within 15 minutes, then proceed with required repair.
No Start Condition After A Fuel Pump Replacement, Multiple Fuel System Level Related DTC?s Setting
wiTECH Small Leak Verification Test (SLVT) - P0456-EVAP SYSTEM SMALL LEAK
Fuel Tank
Door Hinge Assembly Side door hinge noisy.
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Only replace the door hinge with the integral check device. Do not replace the simple hinge if it is not damaged it is not the source of the noise. Replacing it unnecessary and is an over-repair.
Possible Driveability Issues due to the Winter-Blend Fuel into the Warmer Season
Emissions Recall UB4 Evaporative Emissions Canister
Revised Emissions Recall UB4 Evaporative Emissions Canister
Revised Emissions Recall UB4 Evaporative Emissions Canister
Revised Emissions Recall UB4 Evaporative Emissions Canister
Revised Emissions Recall UB4 Evaporative Emissions Canister
wiTECH Small Leak Verification Test (SLVT) - P0456-EVAP SYSTEM SMALL LEAK
Door Hinge Assembly Side door hinge noisy.
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Only replace the door hinge with the integral check device. Do not replace the simple hinge if it is not damaged it is not the source of the noise. Replacing it unnecessary and is an over-repair.
Brakes
13 bulletinsPAD KIT - REAR DISC BRAKE, FRONT DISC BRAKE
PAD KIT - REAR DISC BRAKE, FRONT DISC BRAKE
Rain light sensor Rain sense wipers do not operate: 1.
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Visual Inspection--> Check if the sensor is visually OK. (all the pins are OK) Check that the Connector is NOT loose (Sensor must get a voltage from 9V to 16V) 2. Functional Checks Rain--> Steering column switch is in auto mode (sensor is active) it is necessary to splash water on the sensitive surface of the sensor to trigger wipes. check the same for different sensitivities When the rain sensitivity is increased (for example from level 0 to level 1), as an acknowledgement a single wipe is seen. (This is not a phantom wipe) and this single wipe is not seen when the rain sensitivity is decreased (from higher level to lower level) Light--> Steering column switch is in auto mode (sensor is active) block the light coming on the sensor from outside of the vehicle (use a opaque object), the head lamps should be activated 3. If the sensor seems functional, it is ideal to remove the silicon gel pad from the sensor, replace it with the new silicon gel pad instead of replacing the whole sensor. When servicing the LRSM please replace the silicon gel pad with a new silicon gel pad (PN 68224945AA) instead of replacing the whole sensor.
Vibration While Braking This bulletin involves resurfacing either front/rear or all rotors and if necessary, replacing...
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either front/rear or all brake rotors due to inactivity on dealer lots. The customer may describe a shake and/or vibration in the steering wheel and/or the seat while the brakes are applied. This vibration may be caused by corrosion on the brake rotors.
Vibration While Braking This bulletin involves resurfacing either front/rear or all rotors and if necessary, replacing...
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either front/rear or all brake rotors due to inactivity on dealer lots. The customer may describe a shake and/or vibration in the steering wheel and/or the seat while the brakes are applied. This vibration may be caused by corrosion on the brake rotors.
Rotor - Front 2 Piece.
Rotor - Front 2 Piece
Anti-Lock Brake Module (ABS) Before replacing the ABS module, please call Fadi Korkis at cell (586) 722-4100.
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If you don't receive response within 15 minutes, please continue with normal repair procedure.
Rotor - Front 2 Piece
Rotor. Front 2 piece.
Anti-Lock Brake Module (ABS) Before replacing the ABS module, please call Fadi Korkis at cell (586) 722-4100.
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If you don't receive response within 15 minutes, please continue with normal repair procedure.
Adaptive Cruise Control Sensor 1) If you are replacing this part due to the cluster displaying Clean Radar Sensor in...
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Front of Vehicle or DTC C1266 ACC Sensor Blinded, please verify that there is no blockage in front of the sensor. Blockage can occur from mud, ice, snow, front end damage, bracket damage, the sensor not attached to the bracket properly or an aftermarket fascia installed. This fault can occur intermittently in muddy or icy/snowy conditions and is considered normal operation. Under some circumstances, a misaligned sensor can also cause the C1266 DTC, please complete an alignment procedure. No replacement is required.~ 2) If you are replacing this part due to the cluster displaying ?ACC/FCW Unavailable Service Required?, please check the DTC fault codes. This will indicate which module needs to be serviced (TCM, PCM, ESP/ABS, etc). This fault is not due to the ACC Sensor. No sensor replacement is required.~ 3) If you have fault code DTC C125E ACC Sensor Adjustment Required, please verify that the radar sensor is fully seated in the clips and there is no damage (if clips are damaged on a 2013 or earlier vehicle, order P/N 68085813A$, otherwise please replace the module), please verify there is no blockage to the sensor due to mud, ice, snow, front end damage, bracket damage or the sensor not attached to the bracket properly. Perform the Vertical Alignment and the Electronic Horizontal Alignments procedure as stated in the service manual. Please note, if the horizontal alignment procedure will not complete, check the vertical alignment and confirm that the sensor is seated properly. Rerun the horizontal alignment procedure. No sensor replacement is required. **Hints for running Horizontal Alignment procedure: A) Verify speed is between 45 and 75 mph, B) verify the road is relatively straight with signs, poles, guard rails, etc C) Do not tail a vehicle too closely this inhibits the learning procedure
"ANTI-LOCK BRAKE MODULE (ABS) BEFORE REPLACING THE ABS MODULE, PLEASE CALL FADI KORKIS AT CELL (586) 722-4100.
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IF YOU DON'T RECEIVE RESPONSE WITHIN 15 MINUTES, PLEASE CONTINUE WITH NORMAL REPAIR PROCEDURE."
Lighting
10 bulletinsUse of Salvage/Recycled Parts This bulletin involves discussing FCA US LLC position with regard to collision repair...
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industry awareness regarding the use of recycled or salvage parts.
Rear Axle Assembly If replacing Limited Spin Differential (LSD)/Anti-Spin Differential rear axles for any reason, the...
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Mopar replacement axle will need the oil drained and re-filled with oil PN: 68083381AA (which contains updated friction modifier). This change was recently introduced in production to help address axle noise concerns being reported from the field while the vehicle is performing tight turning maneuvers. Failure to do so may result in a customer returning with noise complaints. NOTE: If the Mopar replacement axle serial number is past the following dates below for the corresponding axle part numbers, DO NOT DRAIN AND REFILL. The replacement axle will already have new fluid: Axle Part#: 53010668XX ? Serial # T03UG0047EXXXX Axle Part#: 53010669XX ? Serial # T03UG0047GXXXX Axle Part#: 68269917XX ? Serial # T03UG0037JXXXX Axle Part#: 05038703XX ? Serial # T03UG0047HXXXX Otherwise, perform the following repair procedure in the order given: 1. Follow standard rear axle installation procedure. Refer to the detailed service procedures available in DealerCONNECT> TechCONNECT under: Service Info> 03 - Differential and Driveline> Rear Axle> Installation>Standard Procedure>Rear Axle 2. Follow standard axle fluid drain/re-fill service procedure in TECHCONNECT. Refer to the detailed service procedures available in DealerCONNECT> TechCONNECT under: Service Info> 03 - Differential and Driveline> Rear Axle> Standard Procedure>Standard Procedure - Fluid Drain and Fill
Headlamp Condensation and Fogging This bulletin involves installing updated vent caps on the headlamp assembly.
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Customers may experience the following:One or both of the vehicle?s headlamp assemblies are fogged with a light layer of condensation on the inside of the lenses.
LED Front Fog Lamps Flicker Or Intermittently Light, Are Dim Or Inoperative.
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A U11E9, or B16FB-15 may be set
LED Front Fog Lamps Flicker Or Intermittently Light, Are Dim Or Inoperative.
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A U11E9, or B16FB-15 may be set
LED Front Fog Lamps Flicker Or Intermittently Light, Are Dim Or Inoperative.
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A U11E9, or B16FB-15 may be set
Use of Salvage/Recycled Parts This bulletin involves discussing FCA US LLC position with regard to collision repair...
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industry awareness regarding the use of recycled or salvage parts.
Rear Axle Assembly If replacing Limited Spin Differential (LSD)/Anti-Spin Differential rear axles for any reason, the...
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Mopar replacement axle will need the oil drained and re-filled with oil PN: 68083381AA (which contains updated friction modifier). This change was recently introduced in production to help address axle noise concerns being reported from the field while the vehicle is performing tight turning maneuvers. Failure to do so may result in a customer returning with noise complaints. NOTE: If the Mopar replacement axle serial number is past the following dates below for the corresponding axle part numbers, DO NOT DRAIN AND REFILL. The replacement axle will already have new fluid: Axle Part#: 53010668XX ? Serial # T03UG0047EXXXX Axle Part#: 53010669XX ? Serial # T03UG0047GXXXX Axle Part#: 68269917XX ? Serial # T03UG0037JXXXX Axle Part#: 05038703XX ? Serial # T03UG0047HXXXX Otherwise, perform the following repair procedure in the order given: 1. Follow standard rear axle installation procedure. Refer to the detailed service procedures available in DealerCONNECT> TechCONNECT under: Service Info> 03 - Differential and Driveline> Rear Axle> Installation>Standard Procedure>Rear Axle 2. Follow standard axle fluid drain/re-fill service procedure in TECHCONNECT. Refer to the detailed service procedures available in DealerCONNECT> TechCONNECT under: Service Info> 03 - Differential and Driveline> Rear Axle> Standard Procedure>Standard Procedure - Fluid Drain and Fill
05182535AD - Lamp Assy ?Tail Light LT You have been identified as either having stock, or have stock in transit to your dealership.
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Please return suspect stock of part number 05182535AD . See attachments for identifying suspect stock. Please return suspect parts back to your facing depot using Return Code 02, before 12 September, 2016.
Return: Lamp Assy - CHMSL& Cargo Light You have been identified as either having stock, or have stock in transit to your dealership.
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Please return all stock of follow ing part numbers:55372082AE, 55372082AD, 55372082AC, 55372082AB, 55372082AA. Replacement part number is 55372082AF w hich is in stock and available. Please return suspect parts back to your facing depot using Return Code 02, before 07 September, 2016.
Air Bags & Safety
6 bulletinsAIR BAG - SIDE CURTAIN
Restraints Information Sheet (I-Sheet) has been added to Star Parts.
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Print I-Sheet for technician use.
Restraints Information Sheet (I-Sheet) has been added to Star Parts.
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Print I-Sheet for technician use.
Restraints Remove I-Sheet from packaging.
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Correct information sheet (I-Sheet) has been added to Star Parts. Print I-Sheet for technician use.
Restraints Information Sheet (I-Sheet) has been added to Star Parts.
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Print I-Sheet for technician use.
Restraints Remove I-Sheet from packaging.
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Correct information sheet (I-Sheet) has been added to Star Parts. Print I-Sheet for technician use.
Suspension
5 bulletinsCenter Console USB Hubs
Servicing Lower Control Arm Inner Pivot Bushings This bulletin discusses replacement of the lower control arm inner...
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pivot bushings.
Lower Control Arm If replacing Lower Control Arm due to worn bushings, please note that replacement bushings are now...
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available separate from the control arm.
Servicing Lower Control Arm Inner Pivot Bushings This bulletin discusses replacement of the lower control arm inner...
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pivot bushings.
Lower Control Arm If replacing Lower Control Arm due to worn bushings, please note that replacement bushings are now...
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available separate from the control arm.
Pre-Delivery & Maintenance
4 bulletinsFCA Caribbean Warranty Bulletin ID-23-20 "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC
Lubrication and Maintenance Fluids If MOPAR fluids and chemicals are not readily available, please review Service...
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Library for specifications so a suitable alternative can be used
Can/Am Warranty coverage
Can/Am Warranty coverage
Hybrid & EV
4 bulletinsWarranty Bulletin D-16-03 - "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC (Rev.
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B)
Tighten Generator Mounting Bolts This bulletin involves torquing the generator mounting bolts to proper specifications.
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The customer may hear a noise coming from the generator or possibly experience loss of charging.
Tighten Generator Mounting Bolts This bulletin involves torquing the generator mounting bolts to proper specifications.
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The customer may hear a noise coming from the generator or possibly experience loss of charging.
Tighten Generator Mounting Bolts This bulletin involves torquing the generator mounting bolts to proper specifications.
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The customer may hear a noise coming from the generator or possibly experience loss of charging.
HVAC & Climate
4 bulletinsA/C Compressor
CORE, Heater (with tubes) When replacing the heater core for LA, LX, and LD vehicles, make sure to return not only the...
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heater core but also the connecting tubes, seals and retainers. For any questions contact FCA Redacted Content. If no response in 15 minutes, proceed with repair.
CORE, Heater (with tubes) When replacing the heater core for LA, LX, and LD vehicles, make sure to return not only the...
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heater core but also the connecting tubes, seals and retainers. For any questions contact FCA Redacted Content. If no response in 15 minutes, proceed with repair.
CORE, Heater (with tubes) When replacing the heater core for LA, LX, and LD vehicles, make sure to return not only the...
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heater core but also the connecting tubes, seals and retainers. For any questions contact FCA Redacted Content. If no response in 15 minutes, proceed with repair.
Software & Calibration
3 bulletinsThis bulletin provides information regarding the latest Flash Over The Air update (FOTA) and provides a service...
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technician an overview of the steps a customer will need to take to complete the update.
Warranty Operations Newsletter Updates from Warranty Operations
Warranty Operations Newsletter Updates from Warranty Operations
Steering
2 bulletinsSteering System Inspection After a Collision This bulletin documents the FCA US LLC position regarding conditions under...
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which replacement or repair of steering system components are required.
Hands On Steering Wheel Message In EVIC