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#BS-2020-MAZCX5-41AC

2020 Mazda CX-5Problems, Recalls & Reliability

Based on reports from 158 owners and 0 recalls for this exact model.

Data updated ·NHTSA complaints through October 28, 2026

Complaints
158
Crashes
19
Fires
0
Recalls
0
TSBs
448
🟢

Preliminary Verdict

Proceed with Caution

Based on 158 complaints, 19 crashes, 0 fires, and 0 recalls.

See full verdict with buy/skip conditions

Top reported problems

1

car changes radio stations on its own

1 complaints • Severity 8/10

$X,XXX
2

tan leather interior covered in blue dots

1 complaints • Severity 4/10

$X,XXX
3

auto lift gate opens on its own

1 complaints • Severity 6/10

$X,XXX
4

check engine light on

1 complaints • Severity 8/10

$X,XXX
5

cracked cylinder head

1 complaints • Severity 8/10

$X,XXX

Preview: What's in your full report

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Mechanic Inspection Checklist

!Check the ElectricalHIGH

29 owners reported electrical issues — failures commonly reported around 3K miles.

!Inspect the EngineMED
Look for symptoms of wear and premature failure
+ 6 more items in full checklistUnlock

Failure Timeline by Mileage

26
0–30K
3
30–60K
1
60–90K
90–120K
1
120–150K
150K+

Peak failure range: 0–30K miles (26 reports) • Median: 3K miles

Full report: which components fail at each mileageUnlock

30,000-Mile Cost Projection

Best Case

$X,XXX

Most Likely

$X,XXX

Worst Case

$X,XXX

Top cost driver: Electrical (29 reports).

Includes fuel costs, common repairs, and recall riskUnlock

Also in your report

Owner Intelligence

AI-synthesized themes from real complaints

Buyer Lot Checklist

Questions, test drive checks, walk-away triggers

Negotiation Talking Points

Data-backed dollar deductions

Buy / Skip Verdict

Final recommendation with conditions

10 sections total in the full reportUnlock all

Where the complaints fall

Electrical29 (18%)
Other25 (16%)
Engine18 (11%)
Brakes14 (9%)
Forward Collision Avoidance: Automatic Emergency Braking8 (5%)
Drivetrain7 (4%)
Collision Avoidance6 (4%)
Airbags5 (3%)

2020 Mazda CX-5: Known Issues & Problem Areas

Electrical Issues

Electrical complaints account for 18% of all reports filed for the 2020 Mazda CX-5, with 29 owners filing complaints with NHTSA. The median mileage at time of complaint is 2,900 miles, suggesting issues tend to surface around the 3K-mile mark.

Engine Issues

Engine complaints account for 11% of all reports filed for the 2020 Mazda CX-5, with 18 owners filing complaints with NHTSA. Owners should pay attention to engine-related symptoms during test drives and pre-purchase inspections.

Brakes Issues

Brakes complaints account for 9% of all reports filed for the 2020 Mazda CX-5, with 14 owners filing complaints with NHTSA. Owners should pay attention to brakes-related symptoms during test drives and pre-purchase inspections.

Forward Collision Avoidance: Automatic Emergency Braking Issues

Forward Collision Avoidance: Automatic Emergency Braking complaints account for 5% of all reports filed for the 2020 Mazda CX-5, with 8 owners filing complaints with NHTSA. Owners should pay attention to forward collision avoidance: automatic emergency braking-related symptoms during test drives and pre-purchase inspections.

Data sourced from NHTSA owner complaints and community reports. The full report analyzes severity, repair costs, and failure patterns for each category.

Complaint trend by year

18
20
18
21
6
22
17
23
26
24
49
25
24
26

Complaints filed with NHTSA by year for the 2020 Mazda CX-5. Recent trend: decreasing.

Don't negotiate blind — know what this car costs to own

Repair costs • Negotiation scripts • Mechanic checklist • Buy/skip verdict

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2020 Mazda CX-5 NHTSA Safety Ratings

Overall

★★★★★

5 of 5 stars

Frontal crash

★★★★★

5 of 5 stars

Side crash

★★★★★

5 of 5 stars

Rollover

★★★★★

4 of 5 stars

From NHTSA's New Car Assessment Program (5-Star Safety Ratings). Where NHTSA tested more than one version of this vehicle, the lowest rating is shown.

The worst model year for the Mazda CX-5 is the 2016 — worth knowing if you're cross-shopping years. The biggest problem area is engine.

2020 Mazda CX-5 vs. Class Average (Small Sport Utility Vehicle 2WD)

This vehicle

158

Class avg

231

Below the class average — fewer complaints than typical small sport utility vehicle 2wd vehicles. A good sign.

Complaint counts correlate with sales volume — popular vehicles naturally generate more reports. The full report normalizes for this.

About this data

NHTSA Complaints

Federal database of owner-filed safety complaints. 158 records for this vehicle.

NHTSA Recalls

Manufacturer-issued safety recalls. 0 recalls found for this vehicle.

Repair Cost Data

Real-world repair costs from owner reports and independent databases.

Last updated . NHTSA complaints received through October 28, 2026; safety ratings from NHTSA's 5-Star program.

Other Mazda CX-5 Model Years

20262025202420232022202120202019201820172016201520142013
View all Mazda CX-5 years →

2020 Mazda CX-5: Frequently Asked Questions

What is the most common problem with the 2020 Mazda CX-5?
The most commonly reported issue with the 2020 Mazda CX-5 is related to the electrical, with 29 complaints filed with NHTSA.
Is the 2020 Mazda CX-5 reliable?
The 2020 Mazda CX-5 has 158 complaints, 19 crash reports, and 0 fire reports filed with NHTSA. This is below the class average — a positive sign for reliability.
How safe is the 2020 Mazda CX-5?
NHTSA rates the 2020 Mazda CX-5 5 out of 5 stars overall, with 5 stars in frontal crash tests, 5 stars in side crash tests, 4 stars for rollover resistance. Where NHTSA tested more than one version, the lowest rating is shown.
How much does it cost to fix 2020 Mazda CX-5 problems?
Repair costs vary by issue. The full BumperScan report includes detailed repair cost estimates (low/median/high) for every major issue, plus a 30,000-mile total cost of ownership projection.
Does the 2020 Mazda CX-5 have any recalls?
No recalls have been issued for the 2020 Mazda CX-5 according to NHTSA records.
What mileage do Mazda CX-5 problems start?
Based on 31 complaints with mileage data, the median mileage at time of complaint is 2,900 miles. The highest concentration of reported issues occurs in the 0–30K mile range. The full report breaks down exactly which components fail at each mileage bracket.
When was the 2020 Mazda CX-5 data last updated?
BumperScan last checked this vehicle against NHTSA on October 30, 2026, covering owner complaints received through October 28, 2026 plus the latest recalls, investigations and technical service bulletins.
What’s in the full report?
10 sections of AI analysis: severity-ranked issues, component scores (0-100), 30K-mile cost projection, failure timeline by mileage, recall details with seller scripts, owner sentiment analysis, mechanic checklist, buyer lot checklist, negotiation ammo with dollar figures, and a buy/skip verdict.
How is this different from free NHTSA data?
NHTSA gives you raw complaint text. BumperScan cross-references 2.1M+ complaints with community repair cost data, EPA fuel data, and recall records — then uses AI to synthesize it into actionable advice with dollar figures.
How is this different from Carfax?
Carfax is VIN-specific history ($45/report). BumperScan is model-level reliability intelligence — what problems this car is known for, what they cost, and whether you should buy it. Complementary, not competing.
What if the report isn’t useful?
100% money-back guarantee. If the report doesn’t help you make a more informed decision, we’ll refund you — no questions asked.
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