2018 Western Star 4700 TSBs
529 Technical Service Bulletins across 16 categories
Categories
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191 bulletinsCX Advocate for NOx conversion low faults
CX Advocate for NOx conversion low faults
CX Advocate for NOx conversion low faults
CX Advocate for CARB tightening the Readiness Criteria applied to On-Board Diagnostic (OBD) test submissions for the...
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Clean Truck Check.
CX Advocate for CARB tightening the Readiness Criteria applied to On-Board Diagnostic (OBD) test submissions for the...
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Clean Truck Check.
CX Advocate for CARB tightening the Readiness Criteria applied to On-Board Diagnostic (OBD) test submissions for the...
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Clean Truck Check.
CX Advocate communication for NOx conversion low faults
Customer letter regarding variable speed water pump.
Removable Front Tow Hook Changes
0806-17 SPN 101 (MCM)(GHG17)
0803-17 SPN 411 (MCM) (GHG17)
Tech Talk discussion on repair verification for codes like 'low air flow' when a trailer is not available.
Tool Letter for ICC5 Programming Cable
Tool Letter for New Final Drive Pinion Cover Install Tool
Tool Letter for New Tool Kit Replacement Components DDE DKICHA018006 Components 1, 2 and 3
PowerNet Assessment Tool Repair Procedure
Letter to customer on Coverage Extension GHG17 After Treatment
SPN 168 (CPC3) (GHG17)
SPN 168 (CPC3) (GHG17)
SPN 3226 (ACM) (GHG17)
SPN 96 (MCM) (GHG17)
SPN 3226 (ACM) (GHG17)
Diagnostic tests - Two Filter System - FSIC Leak Test
SPN 712 (CPC) (GHG17)
Technical Publications Ordering
Letter to customer on Coverage Extension GHG17 After Treatment
SPN 168 (CPC3) (GHG17)
SPN 168 (CPC3) (GHG17)
SPN 3226 (ACM) (GHG17)
SPN 96 (MCM) (GHG17)
SPN 3226 (ACM) (GHG17)
Diagnostic tests - Two Filter System - FSIC Leak Test
SPN 712 (CPC) (GHG17)
Technical Publications Ordering
SPN 3226 (ACM) (GHG17)
SPN 96 (MCM) (GHG17)
SPN 3226 (ACM) (GHG17)
Diagnostic tests - Two Filter System - FSIC Leak Test
SPN 712 (CPC) (GHG17)
FL742 Freightliner and Western Star Tow Hooks
Towing Procedures
Vibration and Harsh ride Troubleshooting
Operating Hours for the Customer Assistance Center
Vehicles with Meritor drivelines bene from a softer durometer center bearing support.
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Vehicle will continue to have a 1st order driveline vibration after the driveline assembly was rebalanced.
0508-18 Aftertreatment
0505-18 SPN 3563 HDEP Inlet manifold pressure Too Low
wp00002 Replacing Gross Vehicle Weight Rating (GVWR) Certification Labels
ICI18-016 FL756 ? Automotive Connector Terminal Removal Tool
FL766 Western Star Power Cable Studs
SS1033446 Driveline Support Bearing - Meritor Driveline
0508-18 Aftertreatment
0505-18 SPN 3563 HDEP Inlet manifold pressure Too Low
The automatic connector terminal removal tool is part of tool kit DDE KI0CHA17001.
MY18M1a 05-MAR-2018 Vocational
0402-18 SPN 625 (CPC) (GHG14)
0401-18 SPN 1231 (MCM) (EPA10 GHG14)
525-13 SPN 2791-FMI 7 ? ALL YEARS
(MCM) (GHG17)
(ACM) (GHG17)
(MCM) (GHG17)
(MCM) (GHG17)
(MCM) (GHG17)
(MCM) (GHG17)
(MCM) (GHG17)
(MCM) (GHG17)
(MCM) (GHG17)
(MCM) (GHG17)
(MCM) (GHG17)
(CPC)(GHG17)
(ACM) (GHG17)
(ACM) (GHG17)
(ACM) (GHG17)
(MCM) (GHG17)
(MCM) (GHG17)
(MCM) (GHG17)
(MCM) (GHG17)
(MCM) (GHG17)
(MCM) GHG17
(MCM)(GHG17)
Contaminated Fluids Diagnostic Tests
Diagnostic Tests
(ACM) (GHG17)
(ACM) (GHG17)
(CPC) (GHG17)
(ACM) (GHG17)
(CPC)(EPA10-GHG14) and SPN 98 (CPC)(GHG17)
0301-17 Contaminated Fluids
sbw0001Validity List Western Star
711-13 SPN 100-FMI 4 - ALL YEARS
717-13 Oil Pan
sbw5455 Virtual Technician Retrofit
0203-17 SPN 5741 FMI 13 (GHG17) (MCM)
0208-17 SPN 412 (MCM) (GHG17)
0206-17_ SPN 521049 (MCM) (GHG17)
0204-17 SPN 521050 (MCM) (GHG17)
0205-17 SPN 521052 (MCM) (GHG17)
18SP733 GHG17 Medium Duty DD8 Oil Filter Kit
sbw4910 Gentech DEF Coolant-Flow Solenoid, Testing and Replacement
0402-18 SPN 625 (CPC) (GHG14)
0401-18 SPN 1231 (MCM) (EPA10 GHG14)
ssbw49019 Manguera de presin del lquido de escape disel (DEF) desconectada en la conexin del dosificador
ssbw42010 Inspeccin de fugas de aire del transportista concesionario
fsbw42009 Diagnostic de fuite d'air
sbw5455 Virtual Technician Retrofit
sbw3109 Huck-Spin 2 Changeover
20-22 - Premature Belt Wear on Cummins ISL
sbw5463 Nexiq USB-Link Upgrade and Diagnostic Connector
SPN 157 (MCM) (GHG17)
Symptom Diagnostics - Noisy One-Box Aftertreatment
MY18M1a_05-MAR-2018_Vocational
SPN 1322 (MCM) (GHG17)
SPN 5741 (ACM) (GHG17)
Symptom Diagnostics - Hard Start No Start
SPN 1663 (CPC) (EPA07 10 GHG14 GHG17)
Magnetized Fill Neck for Six-Gallon DEF Tanks
0139-17 Coolant Housing
0137-17 SPN 3361 FMI 5 (ACM) (GHG17) SPN 3361 FMI 5 (ACM) (GHG14)
0133-17 SPN 625 (CPC) (GHG17)
0132-17 SPN 521005 (CPC3) (GHG17)
0131-17 SPN 521054 (CPC3) (GHG17)
0130-17 SPN 520211 (IPPC) (GHG14) SPN 520211 (IPPC) (GHG17)
0129-17 SPN 102 (MCM) (GHG17)
0127-17 SPN 1077 FMI 14 (GHG14) (GHG17) (MCM)
0126-17 SPN 520295 (MCM) (GHG17) - Smart Remote Actuator 1
0125-17 SPN 4817 (MCM) (GHG17)
0124-17 SPN 3720 FMI 14 - (MCM) (GHG17)
0123-17 SPN 1483 (CPC3) (GHG17)
0122-17 SPN 521058 (CPC3) (GHG17)
0121-17 SPN 521050 (CPC3) (GHG17)
0119-17 SPN 3217 (MCM) (GHG17)
0111-17 SPN 1077 (MCM)(GHG17)
0106-17 SPN 520296 (MCM) (GHG14) and SPN 520296 (MCM) (GHG17)
12-022-DLR Daimler Trucks Remarketing Corporation (DTR) Now Requires Pre-approval for Repairs $1,200 (USD) and Greater
15TS3 Detroit? Coolant Change From Nitrite Organic Acid Technology
15CSA10 The Detroit CSC announcing a new feature ? Ability to attach files to an existing CSC
15CSA9 Release of DiagnosticLink 8.02
sbw2023 Modine Copper/Brass Bolted Downflow Radiator Rebuilding
15-009_Detroit_New_SDTs
15TL5 DAVCO Shop Pro FXP 95
15CSA4 Holiday Schedule for the Detroit Customer Support Center
15-009 New Detroit Standard Diagnostic Times
713-14 Symptom Diagnostics - Combustion Gas in Coolant
715-14 Symptom Diagnostics - Coolant Los
719-14 SPN 84 (CPC) (GHG14)
710-14 SPN 96 (CPC) (GHG14)
711-14 SPN 107 (CPC) (GHG14
701-14 SPN 168 FMI 0 and 1 (IPPC)(GHG14
706-14 SPN 171 FMI 3, 4 (CPC)(GHG14)
709-14 SPN 3216 (MCM) (GHG14)
703-14 SPN 3556 (ACM) (EPA10)
716-14 SPN 4077 (MCM)(EPA07 EPA10;GHG14
704-14 SPN 520200 FMI 6 (IPPC)(GHG14)
705-14 SPN 520203 FMI 6 (IPPC)(GHG14)
707-14 SPN 520229 FMI 3 (IPPC) (GHG14
702-14 SPN 520230FMI 5 (IPPC)(GHG14)
14-028 Remy Extended Coverage Direct File
14-027 Detroit's New Consolidated Labor Operations (CLOs
14-023 Detroit Axles Pre-Approval Changes
14-022 Pre-Approval Threshold Increase From $2,500 to $5,000 USD
16-009R_OWL Enhancements
New Detroit Bearing Failure Analysis Standard Diagnostic Time
sbw4911 DEF Gauge Reading Incorrectly
sbw4910 Gentech DEF Coolant-Flow Solenoid, Testing and Replacement
12-027-DLR Detroit and Alliance like Batteries are now interchangeable
PAB054, USA-ONLY GM MOBILITY AID FORM
FL631-DLR Perpendicular Aluminum Air Tank Mounting Brackets
12-043-DLR Helpline Available For Additional Support
12-039-DLR OWL Pre-approval's Time Frame Increases to 60 Days
15-028 New Detroit Coolant Line SRTs
901-15 Oil Breather Vent
0229-14 Symptom Based Diagnostics - Oil Separator
0233-14 SPN 51 FMI 2 - All Years
0224-14 SPN 1590 FMI 9 - CPC- All Years February 2014
14TS20 GHG14 Auto-Elevate Feature
807-14 FMI 8 SCR Inlet Temperature Signal Spike
801-14 FMI 19: RCM Message Not Received or Stopped Arriving
14-017R Revised: Detroit Addition of Admin Time
14-038_New_SRTs Additional Detroit Standard Repair Times.
14-039_additional_SDTs New Detroit Standard Diagnostic Times
14TL8 TorcUP? Non-Impacting Torque Tool.
1003-14 Rough Running or Stalling.
1009-14 SPN 5016 (ACM) (GHG14)
1007-14 SPN 5016/FMI 3, 4 (ACM) (EPA10)
1006-14 SPN 4374 (ACM) (GHG14)
1008-14 SPN 3510FMI 4,7, and 8 (CPC)(GHG14)
1010-14 SPN 2623 (CPC) (GHG14)
14CSA23 CSC Announces ?Tech Tips? ? DDCSN
14CSA21 Holiday Schedule for the Detroit Customer Support Center ?
14-039 New Detroit Standard Diagnostic Times
14-038 Additional Detroit Standard Repair Times
sb2080 Australian CST M1400 Isolated Radiator Retrofit
Engine
76 bulletinsCX Advocate for turbo oil drain cracking
CX Advocate for turbo oil drain cracking
CX Advocate for DD13 Gen 5 engines operating at high altitude experience EGR slow response fault.
Service Solution for Detroit Successful Regen Reference for GHG17 DD Engines
Service Solution for Detroit Successful Regen Reference for GHG17 DD Engines
Service Solution for DEF Pump Wiring for Cummins CM2450 Engine Controller
Detroit Technical Service Letter for DD13 Cylinder Head and Cylinder Head Gasket Change.
sbw54065 GHG17 Heavy Duty Engine Platform Vehicle Dash Oil Pressure Guage
17TS12Rev1 GHG17 Heavy Duty Engine Platform 1-BOX? Aftertreatment System ATS Wire Harness
Warranty Information Letter for Detroit Resources: Exploded View DD Platform and DT12 Posters.
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Detroit's TechComm team created visual aids for the network and released exploded view posters for DD platform engines. In early 2021, Detroit added multiple DT12 posters.
Technical Service Letter for GHG17 1-Box Inlet and Outlet Exhaust Clamps.
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There is a short supply of exhaust clamps, part number DDE A6809950502, used as inlet and outlet exhaust clamps on GHG17 heavy duty engines (DD13, DD15 and DD16) with a 1-Box aftertreatment configuration. Exhaust clamp part number TCX T130158342AC2 may be used as a substitute for DDE A6809950502, but be aware of the different torque specs between the two parts.
Detroit Diesel Special Publication informing about Heavy Duty Friction Style Belt Tensioner Kit.
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This heavy duty friction style belt tensioner kit contains the belt tensioner and two M10 bolts to correctly pin the friction style belt tensioner. The M10x80mm bolt is used to pin the engine cooling fan drive arm. The M10x50mm bolt is used to pin the engine accessory drive arm.
Detroit Diesel Field Service Campaign for Engine Emission Label Replacement.
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Certain DETROIT heavy-duty engines installed in various applications will require reprogramming and engine emission label replacement.
Training Solutions for Fuel Leak Found at High Pressure Fuel Pump Weep Hole for Heavy Duty DD Engines.
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Occasionally we see trucks come in with fuel leaking from the high pressure fuel pump weep hole. This is NOT a defect in the pump and further diagnostics need to be performed to find the root cause.
Warranty Information Letter for Warranty Long Block Program Change.
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The Detroit Reman Long Block Program has expanded. The expansion reduces complexity in ordering reman engines and promotes stocking reman engines to meet uptime commitments.
Technical Service Letter for GHG17 Heavy Duty Engine Platform 1-BOX Aftertreatment System (ATS) Wire Harness...
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experiencing chaffing caused by vibration and dirt collecting in the harness conduit.
Service Bulletin explaining Western Star's courtesy engineering policy.
Service Systems Development provided document to service locations on price list reflects current charges to engine...
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horsepower ratings for HDEP and MDEG engine platforms.
Service Information Bulletin to updated the Fuel Injector Harness sections and relocated to Engine Electrical section.
Service Bulletin to testing of EGR Cooler Water Manifold Assembly in DD13 engines.
HDEP GHG17 engines are not equipped with turbo wastegates.
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Steps in this troubleshooting involving wastegates were removed.
This service kit includes all necessary parts to replace the high pressure fuel rail feed lines, mounting bracket,...
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P-clips and mounting hardware in the event one of these parts are loosened, removed or missing from the engine.
This service kit includes all necessary parts to replace the high pressure fuel rail feed lines, mounting bracket,...
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P-clips and mounting hardware in the event one of these parts are loosened, removed or missing from the engine.
This service kit includes all necessary parts to replace the high pressure fuel rail feed lines, mounting bracket,...
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P-clips and mounting hardware in the event one of these parts are loosened, removed or missing from the engine.
GHG17 Heavy Duty Engine Platform Vehicle Dash Oil Pressure Gauge
GHG17 Heavy Duty Engine Platform Vehicle Dash Oil Pressure Gauge
GHG17 Heavy Duty Engine Platform Vehicle Dash Oil Pressure Gauge
GHG17 Heavy Duty Engine Platform Vehicle Dash Oil Pressure Gauge
Service Information Bulletin- Oil Present at the Turbocharger Compressor Housing
Service Bulletin-sbw0004 Western Star Courtesy Engineering Policy
DOC-1033223 WST 4700 with Cummins Engine Hood Strap Wrapping Around AC Pressure Switch
Engine Replacement Procedures
SS 1033403 - WST Wiper Motor not Parking Issues
0503-18 Relative Cylinder Compression Test
0502-18 Symptom Diagnostics - Low Engine Coolant Temperature
18SP734 18SP734?GHG14 DD15AT Turbocharger
SS 1033403 - WST Wiper Motor not Parking Issues
0503-18 Relative Cylinder Compression Test
0502-18 Symptom Diagnostics - Low Engine Coolant Temperature
18SP734 18SP734?GHG14 DD15AT Turbocharger
aeo18M1 GHG14 Heavy Duty Engine Platform Vocational Application Programming
Symptom Diagnostics - Oil Leaks
GHG14 Intake Manifold Pressure Too Low
GHG17 Heavy Duty Engine Platform Vehicle Dash Oil Pressure Gauge
707-13 Description and Operation of the HC Doser Fuel Supply Pressure Control Valve - Two Filter System
sbw0116 Pilot Bearing Spacer for Detroit Engines with Eaton transmissions
601-13 Engine Oil Capacities
aeo18M1 GHG14 Heavy Duty Engine Platform Vocational Application Programming
Heavy Duty Engine Wastegate Repair Kit DKI470E16019
0140-17 Turbocharger Compressor Outlet Pipe
0136-17 GHG17 DD5 Medium Duty - Exhaust and EGR - Turbocharger Oil
0135-17 Diagnostic Test - Engine Brake Test Procedure
0120-17 Diagnostic Test - Engine Oil Leaks - Oil Developer Method
0107-17 Diagnostic Test - Engine Oil Leaks - Oil Developer Method
Retrofitting Trelleborg Engine Mounts for EPA07 and Newer
Inspection of the DD13 Turbocharger
15TS10Rev DD Engine Platform Coolant Filter
15TL4 W470589050900 ? 3/8? Drive GEN2 Two-Stage Valve Socket
sbw0116 Pilot Bearing Spacer for Detroit Engines with Eaton transmissions
14TL2 DD Platform Engine Stand Adapter W060589023100
14TS18 GHG14 DD Engine EGR System Fault Code
714-14 Symptom Diagnostics - Low Engine Compression
712-14 Engine Coolant Temperature
16-011 New Detroit Camshaft Housing Seal Standard Repair Time
sbw4713 Crank No Start, Loss of Engine Prime on Decked Vehicles
12-038-DLR - No Problem Found - Policy Claims - During Basic Vehicle Chassis or Base Engine Coverage
0228-14 Engine Oil Leaks - Oil Dye Method
0237-14 Engine Brake Solenoid
49-14 - DEF Tank Coolant Valve O-Ring Kit
14TS21 HDEP Camshaft Position Sensor Change
804-14 FMI 16, 18 Intake Manifold Pressure Too high and low (Restricted Mode)
803-14 FMI 16,18: Intake Manifold Pressure Too High and Low
812-14 FMI 3, 4: Engine Aux.
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Shutdown Input Failed High and Low
14-040_Additional_CLOs Additional Detroit CLOs for the Heavy Duty Engine Platform
14CSA20 EGR Valve Actuator Kit P/N E23539699
14-040 Additional Detroit CLOs for the Heavy Duty Engine Platform
Pre-Delivery & Maintenance
55 bulletinsService Solution for DT12 Oil Plug Ports
Technical Service Bulletin for New Final Drive Over Heat Diagnostic
Important Campaign Information letter for FL974 - Revised Bulletin & Population
Western Star Service Bulletin for DEF Connector Reinforcement Caps
Western Star Service Bulletin for Key Fob ID Retention.
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Key fobs for remote keyless entry on Western Star vehicles are delivered in packages that include a unique ID for the fob. The ID is required when pairing the key fob with a vehicle.
17CSA16 Release of DiagnosticLink 8.06 Service Pack 1
Revised Warranty Information Letter for OWL and Warranty Manual Improvement: Sublets and Travel Time/Distance.
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In the spirit of continuous improvement, DTNA reviewed sublet-related policies and procedures. The goal was to improve language clarity and optimize processes. Revisions are in blue font.
Technical Service Letter for Detroit Bearing Failures - Standard Diagnostic Times.
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DTNA is increasing repair strategies for determining the root cause of Detroit DD heavy duty lower end bearing failures. To support this strategy change, Detroit now has two (2) Standard Diagnostic Times (SDTs), easy and difficult, which can be applied to repair orders.
Warranty Information Letter for Detroit Bearing Failures - Standard Diagnostic Times.
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DTNA is increasing repair strategies for determining the root cause of Detroit DD heavy duty lower end bearing failures. To support this strategy change, Detroit now has two (2) Standard Diagnostic Times (SDTs), easy and difficult, which can be applied to repair orders.
DDC Technical Service Letter for GHG17 DD Platform Heavy Duty Oil Pan Drain Plug Inserts.
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Some GHG17 DD Platform Heavy Duty oil pans may experience an issue with the oil pan drain plug insert spinning during removal or installation while completing an oil change. Leaking may also be observed at the drain plug and/or other plugs in the oil pan.
Revised Technical Service Letter for DD Heavy Duty Platform Belt Tensioner Change.
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A newly designed, dual-arm friction shoe damping tensioner was implemented for the DD Heavy Duty Platform. The revision includes additional information on retrofit and service kits.
Important Campaign Information letter announcing Dealer Travel for Campaign Performance.
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This letter is to announce a reimbursement available to dealers for travel to a customers location to perform a recall or field service campaign.
Warranty Information Letter for OWL and Warranty Manual Improvement: Sublets and Travel Time/Distance.
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In the spirit of continuous improvement, DTNA reviewed sublet-related policies and procedures. The goal was to improve language clarity and optimize processes.
Warranty Information Letter informing that to ensure that DTNA policies and service network practices align, the...
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Warranty Department will be revising the Warranty Manual.
Service Bulletin for Guidelines for Cleaning and Disinfecting Cab Surfaces.
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The following guidelines are for cleaning and disinfecting commonly touched surfaces on the inside and outside of a vehicle. For best results, follow cleaning and disinfecting procedures fully and consistently. Ensure there is adequate ventilation when using chemicals. NOTICE: Wipe down fragile components carefully to avoid damaging the vehicle.
Revised Technical Service Letter for DD Heavy Duty Platform Belt Tensioner Change.
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A newly designed, dual-arm friction shoe damping tensioner was implemented for the DD Heavy Duty Platform.
Technical Service Letter for DD Heavy Duty Platform Belt Tensioner Change.
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A newly designed, dual-arm friction shoe damping tensioner was implemented for the DD Heavy Duty Platform.
Warranty Information Letter for Warranty Training Online.
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DTNA is pleased to announce the release of new Warranty-related training videos. The videos provide Warranty content in short instructional videos that are available on demand through the AftermarkeTV Video Channel icon on the Aftermarket Resource Center (ARC) home page.
Warranty Policy Letter for Handling for Authorized Service Location Part Transfers.
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To promote 24-hour throughput and maximum efficiency, DTNA is adjusting multiple handling policies: Launching a new handling allowance for parts ordered from another Authorized Service Location because the facing Part Distribution Center (PDC) is out of stock Retiring Detroit's Customer First Program
Open recall and Field service Campaigns report send out to Dealers, General Managers, Service managers and warranty...
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managers.
Warranty Policy Letter explaining the Warranty Department is aligning with the frame rail repair policy, published in...
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DTNA Workshop Manuals, which states that there are very few cases in which welding a heat-treated frame rail is allowed. Therefore, before welding anything on a frame rail, contact the applicable regional service representative for approval.
Open recall and Field service Campaigns report send out to Dealers, General Managers, Service managers and warranty...
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managers
Service Bulletin for Midship Bearing Replacement for built vehicles with driveshafts SPL140, SPL170 or SPL250 with first order driveline vibration.
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This version replaces bulletin from 12/19/19.
Service Solution on Western Star speedometers.
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For certain speedometers the speedometer may drop out or the odometer may reset to zero.
Service Bulletin for Midship Bearing Replacement for built vehicles with driveshafts SPL140, SPL170 or SPL250 with first...
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order driveline vibration.
Service Bulletin for midship bearing replacement.
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This procedure applies to all vehicles built with driveshafts SPL140, SPL170 or SPL250 with first order driveline vibration.
Technical Service Letter communicating that information on DD Heavy Duty Platform Belt and Belt Tensioner can be found...
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on TechLit.
Parts and Service Committee meeting minutes
Service Bulletin for Powernet Distribution Box Functional Changes
Communication to assist the field with service vibration issues on DTNA vehicles
Service Information Bulletin was released, to add new procedures to address diagnostics near the high pressure pump
Training Solution created by DTNA to provide guidance to customers when searching for service information for components...
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and systems not owned by Daimler Trucks North America (DTNA).
Service Bulletin- sbw0015 Vibration and Harsh Ride Troubleshooting
Service Bulletin Vibration and Harsh Ride Troubleshooting
Service Bulletin Vibration and Harsh Ride Troubleshooting
Reminder: Paper Service Bulletin Mailings Are Discontinued
Service Information Bulletin
D18M7 ? Replaced by Recall D18R7 (FL802)
Service Bulletin Paper Copy Mailings Are Discontinued
Warranty Bulletin for charge back exemtions
Recall Bulletin FL766- Western Star Power Cable Studs
MY18M4_Bulletin_02-MAY-2018 Field Service Campaign D18M4
aeo18M4 Field Service Campaign D18M4
MY18M4-Bulletin-02-MAY-2018 Field Service Campaign D18M4
aeo18M4 Field Service Campaign D18M4
If a GVWR certification label is lost or damaged, Freightliner will supply a duplicate label.
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Log on to DTNAConnect.com and under "DTNAConnect Resources", select the "Tool and Services" plus sign. Select "Request for Certification Labl or OWI." Fillout the form, then select "Review."
ICI18-014 Owner Notice ? Kidde Fire Extinguisher Recall
ICI18-014 Owner Notice ? Kidde Fire Extinguisher Recall
Transport Dealer Air Leak Inspection
15-015 Warranty Exclusions Reminder
14-026-DLR SelecTruck Warranty Enhancements
Canadian Warranty Parts Return Address Change
_Warranty Recognition Program - Coming Soon
14WO-9_Warranty_Access Detroit New User Warranty Access Request
14TL9 Special Tool Warranty Program.
Fuel System
54 bulletinsParts Bulletin for Fluorosilicone Fuel Tank Cap Seals
Warranty Information letter for Detroit Line or Line Seal, High Pressure Fuel Injector Standard Repair Time Updates
Volume-Based Rectangular Fuel Tank Change
Warranty Information letter announcing that DTNA is increasing the Standard Diagnostic Times (SDTs) shown.
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The updated after treatment system (ATS) diesel exhaust fluid (DEF) pump times will be applied to repair orders opened on or after April 12, 2021.
Superseding Letter to an Important Campaign Information Letter to announce a reimbursement available to dealers for...
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travel to a customer's location to perform a recall or field service campaign. Potential travel reimbursement applies to DTNA truck dealers and Detroit Diesel distributors. Thomas Built Buses will be addressed separately. This letter supersedes ICI20-022R.
Customer Service Announcement for Release of DiagnosticLink 8.12 Service Pack 2.
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On Thursday, September 3, 2020, Service Pack (SP) 2 for DiagnosticLink 8.12 Standard and Professional will be made available to download from the Detroit Diesel server.
Revised letter is to announce a reimbursement available to dealers for travel to a customer's location to perform a recall or field service campaign.
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Potential travel reimbursement applies to DTNA truck dealers and Detroit Diesel distributors. Thomas Built Buses will be addressed separately.
Technical Service Letter for EPA10, GHG14, GHG17 Diesel Particulate Filter (DPF) Compatibility.
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Note: This document supersedes 14 TS-25 and 15 TS-8. Detroit Diesel has determined that some, Diesel Particulate Filters (DPFs) are compatible in pairs and or can be mixed together within EPA10 and GHG14 Systems. For 1-BOX and Two-Box Configuration Aftertreatment Systems (ATS), this is only possible when the filters are used in accordance with Tables 1 and 2 shown below. All other DPFs, NOT mentioned below, are NOT compatible.
Customer Service Announcement informing that Service Pack (SP) 1 for DiagnosticLink 8.12 Standard and Professional is...
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available to download from the Detroit Diesel server.
Customer Service Announcement saying that Service Pack (SP) 3 for DiagnosticLink 8.11 Standard and Professional will be...
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available for download from the Detroit Diesel server.
Service Bulletin for Equiflo Fuel System Breather Tube Inspection
Service Information Bulletin for Symptom Diagnostics - Fluid in the Aftertreatment - Diesel Fuel Contamination.
Service Information Bulletin regarding PTO Dosing.
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This feature enables Active Regeneration of the DPFs while in PTO mode.
Fuel System Integrity Check Routine - Two-Filter Fuel System
Fuel Level Sending Unit Retrofit
Fuel System Integrity Check Routine - Two-Filter Fuel System
Fuel Level Sending Unit Retrofit
Fuel System Integrity Check Routine - Two-Filter Fuel System
Fuel Level Sending Unit Retrofit
Service Information Bulletin- Exhaust Gas Recirculation Crossover Pipe
0504-18 Fuel System - Fuel Injectors
0504-18 Fuel System - Fuel Injectors
0404-18 GHG17 DD8 - Aftertreatment Systems - Diesel Particulate Filter End Cap
530-13 Low Pressure Fuel Pump ? Two-Filter Fuel System
529-13 Operation of the Fuel System - Two-Filter Fuel System
608-13 High Pressure Fuel Flange-Two-Filter System
710-13 Metal in the Fuel System - Three-Filter Fuel System
712-13 Fuel Cooler Leak Test Procedure - Three-Filter Fuel System
705-13 Test-E Three-Filter Fuel System
702-13 Test E Two-Filter Fuel System
0404-18 GHG17 DD8 - Aftertreatment Systems - Diesel Particulate Filter End Cap
sbw5464 Fuel Level Sending Unit Retrofit
fsbw49019 Conduite sous pression de fluide pour chappement diesel (DEF) dbranche au niveau du raccordement du doseur
EPA10, GHG14 and GHG17 Diesel Particulate Filters
Exhaust and Exhaust Gas Recirculation
Diesel Exhaust Fluid (DEF) Pressure Line Disconnected at the Doser Connection
SPN 4765 FMI 0 - Exhaust Temperature Out Of Range High
GHG17 Heavy Duty- Exhaust & EGR - EGR Actuator Coolant Lines
0138-17 GHG17 DD5 Medium Duty - Exhaust and EGR - EGR Delivery
0134-17 Medium Duty - DD5 GHG17 - Exhaust and EGR - EGR Cooler Lower Bracket
0116-17 SPN 4752 (MCM) (GHG17) - EGR Cooler Efficiency Fault Codes
15TL6 W470589129100 ? HDEP HP Fuel Rail Test Caps
15-017 Detroit: Updated Fuel Injector SDTs
14TS19 DD Platform High Pressure Fuel Lines
18SP710Rev 18SP710Rev ? EPA10 GHG14 Two-Filter Fuel
18SP709Rev 18SP709Rev ? EPA10/GHG14 Two-Filter Fuel
18SP701Rev2 18SP701Rev2? GHG14 Two-Filter Fuel System
16TS7 Reman Diesel Particulate Filter Serial Number
0239-14 High Pressure Fuel Injector Lines - Three-Filter System
0238-14 Removal of the High Pressure Fuel Injector Lines - Two-Filter
0219-14 Metal in Fuel
0202-14 Symptom Diagnostics - Hard Start No Start - Two-Filter Fuel System
0215-14 Check for Rough Running or Stalling - Three-Filter Fuel System
18SP703 18SP703 - GHG14 KM63 GEN2 Low Pressure Fuel Pump-Two-Filter Fuel System Ki
Electrical
47 bulletinsRevised Emissions Recall: Cummins DEF Sensor Shortage.
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REVISION: Some vehicles formerly in Group F have been moved to Group G and have been assigned a new part number as specified in Table 1. An SRT for 'Calibration Code Only: Update or Confirm' has been added, as shown in Table 2, to be used when a new DEF header is not required. There have been some other minor changes to the work instructions and SRT times.
Emissions Recall: Cummins DEF Sensor Shortage
Western Star Service Bulletin for HVAC Actuator Replacement.
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The wiring harness of the actuator of the fresh air recirculation door on Western Star vehicles equipped with Red Dot HVAC systems should be inspected for signs of water intrusion and corrosion.
HVAC Actuator Wiring Harness.
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Revision History: Service kit part number changed from RDH RD5 17147 0 to WWS RD-3-9069-0 on 12/9/21. The wiring harness of the actuator of the fresh air recirculation door, shown in Fig. 1, on Western Star vehicles equipped with Red Dot HVAC systems should be inspected for signs of water intrusion and corrosion.
Customer Advisory Letter for HVAC Actuator Wiring Harness.
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The wiring harness of the actuator of the fresh air recirculation door, shown in Fig. 1, on Western Star vehicles equipped with Red Dot HVAC systems should be inspected for signs of water intrusion and corrosion.
Service Solution SS 1033094 KUS Float Tube Fuel Level Sensor Inform...
Western Star Service Bulletin for Powernet Troubleshooting Guide - Batteries, Path, Alternator, and Starter.
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When troubleshooting powernet issues, use the BCT-460DTNA PowerNet Assessment Tool. As of May 29, 2018, the AutoMeter is the only Daimler-approved tool for troubleshooting vehicle Powernet issues.
Warranty Policy Letter for battery tags.
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DTNA determined that since adopting the AutoMeter BCT-460DTNA Powernet Assessment Tool (AutoMeter) as the required powernet system tester, not all battery tags have to be retained support Warranty-related claims.
Warranty Information Letter for Detroit NOx Sensor Circuit Fault Codes - Claim Guidelines.
Revised Technical Service Letter for Detroit DT12 TCM GHG17 Only; Bootloader Update.
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On Detroit DT12 equipped vehicles, it may be necessary to complete an additional step in the programming process when updating the TCM software.
Service Bulletin for Guidelines for Repairing or Replacing an Electrical Harness.
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Use the guidelines in this bulletin to determine if a damaged electrical harness should be repaired or replaced.
Warranty Information Letter announcing Detroit NOx Sensor Circuit Improvements for GHG17 After Treatment Systems
Service Solution on failing RX modules in Western Star vehicles.
Service Information Bulletin for Communication Loss with a Common Powertrain Controller (CPC) Module (CPC Heartbeat...
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Message is no Longer Arriving)
Service Bulletin provided to customers regarding installation of a new MCM 21-pin jumper harness.
Service Bulletin- Chassis ECU Programming
DOC-1033215 Windshield Aesthetic Inside Trim not Secured Correctly or Loose
Aftertreatment Systems - Diesel Exhaust Fluid Pump Module and Components
0501-18 Aftertreatment Control Module (ACM)
0501-18 Aftertreatment Control Module (ACM)
SS 1033333 - WST ECC Replacement Jumper Harness Installation.
0311-18 Installation of the Main Shaft Speed Sensor
54-56 - Plastic Battery Box Cover Retainer Clip
RX Module Fault Codes
sbw5461 Guidelines for Repairing or Replacing an Electrical Harness
sbw5439 RX Module Fault Codes
sbw5457 Powernet Troubleshooting Guide: Batteries, Path, Alternator
SS 1033333 - WST ECC Replacement Jumper Harness Installation.
0311-18 Installation of the Main Shaft Speed Sensor
Vehicle Interface Module
SPN 521221 (TCM)
SPN 521222 (TCM)
SPN 677 FMI 2 Starter Switch Inconsistent Diagnostics
0117-17 SPN 5928 (MCM) (GHG17) - EGR H Bridge circuit diagnostics
Cleaning of the Exhaust Gas Recirculation Venturi Pipe Delta P Sensor Ports
FMI 3,4,5 Digital Output 1 13 Circuit
FMI 2, 3, 4 Remote Accelerator Pedal Supply Voltage
15-016-DLR New Essential Tool For CPWA, CPPRA, Ltd CPPRA, & DSDWC Parties: Cadex CA-12 Battery Tester
sbw5461 Guidelines for Repairing or Replacing an Electrical Harness
54-57 - Powernet Troubleshooting Guide: Batteries, Path, Alternator, and Starter
809-14 FMI 3, 4, 5, 31: Diesel Exhaust Fluid System Circuit Failed
802-14 FMI 3, 4: Diesel Exhaust Fluid Pressure Sensor Circuit Failed High and low
14TS30 Aftertreatment Harness Diagnostics
1005-14 Oil Coolant Module
14CSA22 DTNA Chassis Wiring Diagrams
18SP684Rev4 18SP684Rev4 ? EPA07 and EPA10 DD Platform EGR Delta Pressure Sensor Update
18SP705Rev5 18SP705Rev5 ? DD Platform Delta Pressure Sensor
Brakes
22 bulletinsCertain Stamped Spider Drum Brakes Replaced by Cast Spider Drum Brakes on Steer Axles
Updated Western Star Parts Technical Bulletin for Universal Design Floor Mats.
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This bulletin replaces the version dated February 12, 2021. Information about parts notes in the Paragon system have been added and the trimming instructions are revised. Universal floor mat designs fit multiple cab configurations and may require trimming. Trim lines displaying size options are scored into the pad side of the mat; use an existing floor mat as a guide for optimal results. The new mat should not interfere with safety-critical equipment, such as foot pedals.
Western Star Parts Technical Bulletin for Universal Design Floor Mats.
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Universal floor mat designs fit multiple cab configurations and may require trimming. Trim lines displaying size options are scored into the pad side of the mat; use an existing floor mat as a guide for optimal results. The new mat should not interfere with safety-critical equipment, such as foot pedals.
Training Solution for Western Star Front Brake Squeal - Burnishing Procedure.
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The brake burnishing procedure can be used to help reduce brake related noise or imbalance concerns which may occur in the field.
FL794 Brake Caliper Mounting Bolts Dealer Bulletin
Brake Caliper Mounting Bolts
FL794 - Revised Bulletin Brake Caliper Mounting Bolts
FL794 Recall Campaign- Brake Caliper Mounting Bolts
TS 1033768: Western Star Front Brake Squeal - Burnishing Procedure
FL772-Dealer bulletin for Brake Caliper Mounting Bolts recall
FL756 Brake Light Pressure Switches
Brake Light Pressure switch may not activate the brake lights with a light application of the brake pedal.
FL756 Brake Light Pressure Switches
sbw4206 Brake Shimmy?Meritor SteeLite X30? Brake Drum With Excessive Runout
fsbw42010 Inspection d'absence de fuites d'air par les transporteurs concessionnaires
FL756 Brake Light Pressure Switches
sbw5401 Turn Signal and Brake Override Circuit
sbw5401 Turn Signal and Brake Override Circuit
sbw4206 Brake Shimmy - Meritor SteeLite X30 Brake Drum With Excessive Runout
14TL5 ABS Power Line Carrier Converter Available Through PDC
FL758 Brake Mounting Caliper Bolts
sbw4205 Bendix Air Disc Brake Thermal Overload Issues
Body & Paint
17 bulletinsSF626 Western Star Window Replacement Inspection Notification.
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This letter is to inform you that Field Service Campaign SF626 Western Star Window Replacement Inspection Notification campaign was released.
Portland Truck Plant Paint Changes
Paint Peeling, Hood.
Service Bulletin for Window Regulator Retrofit.
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The bulletin dated December 4, 2019 has been revised to include 4800 Models. Beginning 04/01/2019 Western Star cab doors were updated to a new style regulator and window. When replacing an older style regulator or window the vehicle must be retrofitted to the new style regulator and window.
Service Solution for Western Star Velvac Door Mirror Seal Curling.
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The rubber that is rolling back is actually a rubber tape. Originally, the mirrors did not have this tape. Velvac added the tape to address some whistling complaints from customers.
Service Solution for WST 4700 In Cab Floor Raceway Cover Corrosion.
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Some Western Star 4700 trucks experience rust through of the steel raceway covers located on the cab floor. This is typically seen in applications where the truck is run in environments where harsh chemicals are used such as salt in snowplow applications.
Service Bulletin for Window Regulator Retrofit.
Customer Service Announcement Letter Revision for Dealers/Distributors Accessing DDEC Backdoor Passwords
Tool Letter for DT12 Seal Protector Sleeve
SS 1033462 - WST Cab Mounted Mekra Mirror Cover Chrome Peeling
SS 1033462 - WST Cab Mounted Mekra Mirror Cover Chrome Peeling
0312-18 Installation Output Shaft Seal
98-1 - Paint Finish Standards
sbw9801 Paint Finish Standards
0312-18 Installation Output Shaft Seal
Body SRT Updates -2012.12.12
12-040-DLR Roof Fairing Removal Program
Transmission
16 bulletinsService Solution for DT12 Harness Chaffing - PT Can Faults.
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Transmission will not shift into Gear while driving or will not start and trigger multiple PT CAN Fault Codes.
Detroit Field Service Campaign for DT12 Gear Grind During Downshift Software Update.
Revised Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing.
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Revisions are in blue. With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been added to OWL. Remanufactured Alliance/Mascot parts include transmission, differential, steering gear, and steering pump used in an on-highway vehicle applications. The Alliance/Mascot aftermarket warranty coverage period has not changed: depending on the part, coverage is for one (1) or two (2) years and current parts, labor, and reimbursement policies apply.
Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing.
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With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been added to OWL. Remanufactured Alliance/Mascot parts include transmission, differential, steering gear, and steering pump used in an on-highway vehicle applications. The Alliance/Mascot aftermarket warranty coverage period has not changed: depending on the part, coverage is for one (1) or two (2) years and current parts, labor, and reimbursement policies apply.
Service Bulletin for Lengthening the Backup Light Harness.
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Though the back-up light harness is long enough to connect to the backup light switch, it may be short enough that the wire seals in the connector can be stressed. Moisture entering through the seals can cause corrosion, resulting in a bad connection and/or failure of the switch. As a result, backup lights and, if equipped, the backup alarm, may not function when the vehicle is shifted into reverse.
Service Solution to address WST Cab drone / vibration / tapping Under acceleration for vehicles w/Eaton Manual Trans.
SS 1033463 - WST 4700 Transmission Oil Cooler Lines Routing Improvements
SS 1033463 - WST 4700 Transmission Oil Cooler Lines Routing Improvements
0405-18 Symptom Diagnostics - Range Up or Down Shift Issue
0405-18 Symptom Diagnostics - Range Up or Down Shift Issue
sbw2019 Kysor Fan Clutch Rocking Runout Inspection
Detroit? DT12? Transmission Proper Moving Procedure
FMI 2- Automatic Gear Selection - Incompatible or missing dataset
15-010-DLR Transmission Cooler Line Photos
810-14 Clutch Position Sensor
811-14 FMI 7: Internal Error with the DT12 Shift Stalk Lever
Lighting
11 bulletinsCustomer Service Announcement for DiagnosticLink Software Update Reminder.
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Due to various software changes and fixes, vehicles will require DiagnosticLink 8.12 to perform functional programming. Failure to use this version may cause errors, incomplete programming, and poor vehicle performance. Because of this, all DiagnosticLink 8.09 installed versions will be disabled as of Thursday, July 23, 2020.
Warranty Policy Letter for Chassis Progressive Damage Policy Change.
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Effective for repair orders opened on or after April 27, 2020, if an Authorized Service Location installed a part which later has a warrantable failure, progressive damage and labor may be covered under the Aftermarket Parts Limited Parts Warranty (Parts Warranty).
Warranty Policy Letter for Handling Change: Over the Counter Aftermarket Parts Replacement Program.
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DTNA is pleased to announce that handling will increase to 33% for Misc. Replacement Part type claims filed under the Over the Counter (OTC) Aftermarket Parts Replacement Program.
Customer Service Announcement for a policy change regarding Detroit Service Information Bulletins (SIBs) will now have a...
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60-day expiration, starting on the release day of the bulletin. The intent of a SIB is to notify the service network of a major change to one or more service procedures. Do not save SIBs nor reference them for repairs, as they are uncontrolled and never updated.
DOC-1033220 WST 4700 Headlight Bezel Chrome Wrinkling
Improperly installed power stud may contact the bulkhead, resulting in potential arcing, which may increase the risk of...
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fire.
sbw5430 Disconnecting or Connecting Daytime Running Lights
Some vehicles may have been incorrectly shimmed at the factory, and may lean slightly to the right or left.
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While this does not affect the operation of the vehicle, it may be visually unpleasing to many customers.
sbw3110 Step Clamps Are Not Reusable
sbw5430 Disconnecting or Connecting Daytime Running Lights
14-024-DLR DTNA & JAD Highlights - Q1 & Q2
Suspension
10 bulletinsService Solution for Thread Spring Pin Suspension Alignment & Installation
Western Star Service Bulletin for Axle Flange Gasket Replaced with O-Ring.
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Daimler Trucks North America has released a new axle shaft to hub rubber O-ring (part number 11-30728-000) as a replacement for the paper gasket (part number 11-14418-000). The new O-ring will provide better sealing and is reusable. It is quicker and easier to use compared to the paper gasket, because using a paper gasket requires cleaning the hub when the axle shaft is removed.
Western Star Bulletin for Non-Airliner Rear Suspension Crossmember Fastener Change.
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With the start of production on March 2, 2020, the fasteners used to assemble the non-Airliner rear suspension (bogie) crossmember have changed. The rear suspension bogie crossmember gussets to the C-channel will be assembled with 5/818 fasteners. This change includes a revision to a higher friction nut that requires an increase in tightening torque. The new higher friction nut can be identified by its green color.
Service Bulletin for Hendrickson HaulMaax Rear Suspension Transverse Torque Rod Tower Bracket Replacement.
Tool Letter for New Final Drive Driver Controlled Differential Lock Spring Compressor.
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These new axles require a new tool to compress the Driver Controlled Differential Lock (DCDL) spring. To remove and install the DCDL spring, the tool DSN0FDA17001 is needed.
SS 1034171 Airliner Rear Suspension Chassis Lean Troubleshooting
33-4- Bearing Spacer Replacement, ConMet PreSet Steer Hubs
35-11 - Bearing Spacer Replacement, ConMet PreSet Drive Hubs
Detroit? DT12? Split Rod Bushing Repair
Warranty Recognition Program Suspension
Software & Calibration
9 bulletinsCX Advocate for NOx conversion low faults.
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Update to CXA 6_24_NOx submission.
Revised Western Star Service Bulletin for Drive Line Vibration.
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Minor note: added an update of document previously submitted. The related VMRS codes are added
Meritor Transfer Case Updates
Warranty Information Letter announcing DTNA is adjusting the Standard Repair Times (SRTs) shown.
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The updated times will be applied to repair orders opened on or after April 5, 2021.
Starting on November 23, 2020, DiagnosticLink 8.13 (Build 4527) was made available.
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Current subscribers of DiagnosticLink 8.11 or 8.12 may upgrade to DiagnosticLink 8.13 at no cost. All DTNA Service shops & OEM locations are required to maintain the latest version of software on each of their stations.
OEM and distributor announcement for DiagnosticLink 8.12 (Build 4527) was made available.
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All DTNA Service shops & OEM locations are required to maintain the latest version of software on each of their stations.
Customer Service Announcement for Release of DiagnosticLink 8.12.
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On Wednesday, June 10, 2020, DiagnosticLink 8.12 will be made available for download from the ordering system. Current subscribers of DiagnosticLink 8.xx can upgrade to DiagnosticLink 8.12 at no cost. All DTNA service shops are required to maintain the latest version of software on each of their stations.
Updates to troubleshooting guides in Diagnostic Link with newest version
15TL21 GHG17 Diagnostic Connector Update
Tires & Wheels
8 bulletinsImportant Campaign Information- FL766 Interim Recall Ending ? Final Recall to Begin
sbw31013 Fifth Wheel Outboard Angle Mount Fastener Change
With the start of production on March 6, 2018, the fasteners used to attach the slide- and plate-mount style fifth...
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wheels to the outboard angles changed to M16 metric bolts, nuts, and washers.
sbw3510 Axle Alignment Specifications
14TL-7Rev DD Platform Flywheel Housing Runout Tool W470589032100
17TL25 TruckCam? Alignment System
ICI12-027-DLR Interim FL631 Ending - Final Recall to Begin
14TL7 DD Platform Flywheel Housing Runout Tool W470589032100
HVAC & Climate
7 bulletinsUpdated Western Star Service Bulletin for HVAC Actuator Replacement
Service Bulletin on A/C System Receiver-Drier Replacement Guidelines.
Service Solution to fix AC cooling performance due to improper HVAC function.
In some operating conditions, water may leak into the cab onto the passenger floor through the HVAC fresh air intake on...
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the frontwall on 47,00,4900, and 5700 models.
HVAC Fresh Air Intake Water Leak, 4700 and 5700
sbw8325 Side Window Defroster and Cooling Improvement Retrofit
49-13 - DEF Return Line Fitting Heater, 6-Gallon Tanks
Hybrid & EV
3 bulletinsThe modified parked regeneration strategy has been standard on GHG17 units since the start of GHG17 production and was...
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added to EPA10 and GHG14 units with a software update. The modified regeneration utilizes an improved strategy to clean the DOC inlet face and reduce downtime due to DOC face plugging.
18TS4Rev DD Heavy Duty Platform Accessory Drive Belt
SPN 3556 FMI 0, 1, 18 - Regeneration Temperature Update Procedures
Steering
2 bulletinsService Solution for Power Steering Reservoir Fill Cap Venting
Tech Talk discussion about power steering fluid.
Infotainment
1 bulletinDTNA Special Tools Group has approved the use of Haweka Axis4000 aftermarket alignment system for use on DTNA products at DTNA service locations.
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The Axis4000 system uses the reference points required by DTNA for precise, accurate, and repeatable measurements. Axis4000 is a sophisticated, user-friendly system that utilizes computer based camera-radio technology and references the center line of the frame for measuring and providing alignment results to DTNA specifications.