2012 Volkswagen Routan TSBs
503 Technical Service Bulletins across 17 categories
Categories
Other
154 bulletinsFluid requirements
Damage to Data Link Connector (DLC) from Aftermarket Devices (Cannot Communicate with Vehicle OBD System)
Vehicles equipped with Immobilizer 4 (Download) ? Adapting Keys after Vehicle Lock Set Replacement
iPod Connection Tip
GPS Antenna Concerns
Third Row Seating
Volkswagen Elsa Newsletter
VW Elsa Newsletter
VW Elsa Newsletter
VW Elsa Newsletter
VW Elsa Newsletter
VW Elsa Newsletter
VW Elsa Newsletter
VW Elsa Newsletter
VW Elsa Newsletter
VW Elsa Newsletter
VW Elsa Newsletter
VW Elsa Newsletter
VW Elsa Newsletter
VW Elsa Newsletter
VW Elsa Newsletter
VW Elsa Newsletter
VW Elsa Newsletter
VW Elsa Newsletter
VW Elsa Newsletter
VW Elsa Newsletter
VW Elsa Newsletter
VW Elsa Newsletter
Elsa newsletter
Elsa newsletter
VW Elsa Newsletter
VW Elsa Newsletter
VW Elsa Newsletter
VW Elsa Newsletter
VW Elsa Newsletter
VW Elsa Newsletter
VW Elsa Newsletter
VW Elsa Newsletter
VW Elsa Newsletter
VW Elsa Newsletter
VW Elsa Newsletter
VW Elsa Newsletter
VW Elsa Newsletter
VW Elsa Newsletter
VW Elsa Newsletter
VW Elsa Newsletter
VW Elsa Newsletter
VW Elsa Newsletter
Reminder: Improvements to Technical Information Titles in ElsaPro
VW Elsa Newsletter
VW Elsa Newsletter
VW Elsa Newsletter
Squeaks, Rattles, Noise, Repair Materials
Helpline & Parts Dept.
Read full bulletin
contact information.
RNS 315 Hardware Failure
RNS 315 Hardware Failure
Damage on External Chrome or Aluminum Surfaces
When diagnosing fault code P2279-Leaking Air in Intake System, be sure to check the cam timing first.
Recommended procedure for removing damaged CV boot.
CV boot damage identified.
ElsaWeb Newsletter
ElsaWeb Newsletter
ElsaWeb Newsletter
Elsa Newsletter
Generator replacement.
Contacting the parts helpline
This Document informs dealers on VWP-23-01
Tech Tips.
Webinars and Job Aids.
ODIS Quick Reference Guide.
Part ordering
Third row seating.
VW Elsa News Letter
VW Elsa Newsletter.
Parts ordering information
This Document was revised to include 2021 Model Year
Data link diagnostics and tips
This special notice is to inform dealers to return the part numbers listed (State of California only).
Mandatory fastener.
Electronic Stabilization Program (ESP) function test may not end on its own causing DTC.
New machine version added to table.
Volkswagen After Sales Weekly Communication - March 10, 2020
Added: Torque Spec table
Include additional photo's of water ingress.
Read full bulletin
Also includes 2018-2020 Tiguan LWB
TT 001202........Also includes 2005 Jetta wagon and 2018-2020 Tiguan LWB
The part number listed in the document is to be returned if it meets the criteria provided.
Adhesive application for installation on all areo parts solds as an accessory
VAS 6154 Replacement Part Setup Guide
Adhesive application for installation on all areo parts solds as an accessory
This special notice is to inform dealers to return all part numbers listed in the document and order the superseded part...
Read full bulletin
numbers going forward.
This special notice is to inform dealers to return all part numbers listed in the document.
Read full bulletin
Only superseded part numbers to be ordered going forward.
This special notice is to inform dealers to return all part numbers listed in the document.
Read full bulletin
Only superseded part numbers to be ordered going forward.
This information bulletin contains instructions for checking the pins/terminals for contacts and nano contacts.
Reminder for dealers to reference the repair manual and replace all necessary fasteners (bolts, nuts) that cannot be...
Read full bulletin
re-used
additional symptom gathering information and guidence to isolate customer concern before beginning repair.
Tech Tips: Vehicles with Immobilizer with Download/Discharge? New Key Will Not Program
Tech Tips Damage to Data Link Connector (DLC) from Aftermarket Devices (Cannot Communicate with Vehicle OBD System)
TECH TIP DENOTING POTENTIAL FOR DAMAGE OF THE DATA LINK CONNECTOR WHEN USING AFTER MARKET PLUG IN DEVICES OR SCAN TOOLS...
Read full bulletin
AND SUBSEQUENT DIAGNOSTIC DIRECTION.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
Engine
82 bulletinsIdentifying and Mixing Engine Coolant
Engine Exhaust Flap Limited Warranty Extension
Carefree Maintenance Coverage for Interim Oil Changes for Certain 2009 ? 2015 MY Volkswagen TDI Clean Diesel Engine...
Read full bulletin
Vehicles Registered in the State of Minnesota Only (US Dealers
Rattling Noises from Engine Compartment Area or Exhaust System
Engine Oils Which Meet Volkswagen Oil Quality Standard VW 502 00/505 00/505 01 and VW 504 00/507 00
Engine Change Oil Indicator Message ON Prematurely (U.S.
Read full bulletin
Only)
Oil Consumption Measurement
Engine Change Oil Indicator Message ON Prematurely (U.S.
Read full bulletin
Only)
Oil Consumption Measurement
Proper Removal of Engine Cover to Avoid Breakage
Engine, Misfire Diagnostic Aid
Fuel Additive to Help Prevent Sporadic Misfire Faults
Fuel Additive to Help Prevent Sporadic Misfire Faults
Fuel Additive to Help Prevent Sporadic Misfire Faults
Fuel Additive to Help Prevent Sporadic Misfire Faults
Customers may complain of a rattling noise from engine or exhaust area while accelerating from 1800-3000 RPM.
To detect which line(s) is inoperative, utilize a volt meter to check for 0 V, which will be present after the open in the grid line.
Read full bulletin
The check must be performed with the engine running and heated rear window switched on. Switch OFF the ignition and visually locate the damage. Proceed with checking any other lines as necessary. Once the damaged line is identified, repair utilizing the Repair kit by Permatex ITEM 09117.
Wiper Motor Noisy or Inoperative
Activated Charcoal Filter System, Solenoid Valve 1 -N80- (Canister Purge Valve) Diagnosis
For an upcoming campaign that will include all MY09-14 TDI (CBEA/CJAA) vehicles, we need to test the SVM3339 code in 200...
Read full bulletin
vehicles of various model-years and engine/transmission combinations.
Because Volkswagen supports the development and use of renewable fuels (such as biodiesel fuel blends), customers with...
Read full bulletin
certain 2009-2015 MY Volkswagen TDI Clean Diesel Engine vehicles registered in the State of Minnesota only will receive a communication in July 2014 regarding the use of biodiesel fuel blends in their vehicles.
For uneven rear brake pad wear, off-brake noise or an issue other than the piston does not screw-in or re-adjust out, Do...
Read full bulletin
Not replace the rear caliper assembly.
After a cold start, the engine coolant temperature gauge will slowly rise to approximately 190 F.
Read full bulletin
When the F265 mapped thermostat opens, the gauge may drop by approximately 60 F before again rising to 190 F. No repairs should be attempted for this normal concern. F265 is pictured below.
When diagnosing faults P0300, P0301, P0302, P0303, P0304, P0305, and/or P0306 for cylinder misfires, perform a Cylinder...
Read full bulletin
Combustion Pressure Leakage Test before replacing any components.
When diagnosing faults P0300, P0301, P0302, P0303, P0304, P0305, and/or P0306 for cylinder misfires, perform a Cylinder...
Read full bulletin
Combustion Pressure Leakage Test before replacing any components.
When servicing the timing chain sprocket or removing the vibration damper, be aware that one bolt holds both the...
Read full bulletin
vibration damper (harmonic balancer) and the crankshaft timing chain sprocket to the crankshaft. Once the damper is removed, the crankshaft should not be rotated unless special tool spacer T10368 has been installed. The crankshaft timing chain sprocket and spur gear drive on the crankshaft have a coupling that must be seated correctly during assembly. Failure to install special tool spacer T10368 before rotating engine will cause the engine to skip time and bend valves.
CBFA 2.0T TSI Engine
To identify a misfiring cylinder when a random fault is set (P0300), utilize the following; Select PCM (ECM) from the module menu (figure 1).
Read full bulletin
At the top of the screen, mouse over ?Monitors? to open the drop down list. Select OBD II monitors. From the OBD II monitor list (figure 2), scroll down and select ?Which cylinder is misfiring?(figure 3). A value block displaying all cylinder misfire counts can be viewed and also monitored while running to isolate the causal cylinder. Once the specific cylinder(s) have been isolated, proceed with misfire diagnosis to determine root cause and repair as necessary.
The transmission will skip select gears during shifts to allow the engine to operate at lower speeds.
Incorrect torque converter or flywheel/flexplate installation can result in transmission damage.
Read full bulletin
When installing an engine, flywheel or transmission, please follow the installation procedures outlined in ELSA. For the flywheel/flexplate, please be certain the correct shim is installed between it and the crankshaft (reference VWIQ120). When installing a torque converter, press the torque converter hub through the seal as far as the first stop. Turn the torque converter while pushing toward the transmission using light force, until the cut outs in the torque converter hub lock into the pump wheel plate. The torque converter slides in. The torque converter is installed correctly if it is easy to turn by hand and if it fits evenly in the transmission bell housing. Additionally, it should spin freely when the transmission bell housing bolts are torqued to the engine block, prior to installation of the flywheel to converter bolts (reference VWIQ121).
Turn the ignition key to the START position.
Read full bulletin
If the engine does not crank but a clicking noise can be heard from the starter, install a jumper cable from the battery negative cable to the engine block and attempt to start the engine again. If the engine now cranks perform the following Repair Procedure A. If it still does not crank, perform Repair Procedure B.
The customer may hear a squeaking noise at idle.
Read full bulletin
This may be caused by the PCV valve. The valve is mounted to the right rear cylinder head (Exhaust Camshaft).
When diagnosis on the above engine leads to the testing of the N75, please refer to the picture below.
Read full bulletin
The diagram shows which vacuum ports on the N75 valve should hold vacuum and which ones should not.
When replacing the complete vehicle lock set (all vehicle keys and lock cylinders) for any reason, be aware that the...
Read full bulletin
?Adapt keys? test plan will not allow the new keys to adapt to the vehicle. Instead, perform the test plan for ?New identity?. During this test plan, make the appropriate selection to indicate only the lock set has been replaced, as shown below in figures 1 and 2.
Fuel Additive to Help Prevent Sporadic Misfire Faults
Fuel additive to help prevent sporadic misfire faults.
Engine oil quality standards, update to attachments.
VW Engine Oil Capacities.
Engine oil pressure priming.
Rattling noises from engine compartmen area or exhaust system.
Oil pressure priming after engine replacement or internal repair.
These SKUs are Exhaust Manifolds with Catalytic Converters.
Read full bulletin
The customer communication requested return of unsold inventory due to a loss of CARB certification. These SKUs can no longer be sold as they do not meet CARB standards, but parts on vehicles are not effected.
These SKUs are Exhaust Manifolds with Catalytic Converters.
Read full bulletin
The customer communication requested return of unsold inventory due to a loss of CARB certification. These SKUs can no longer be sold as they do not meet CARB standards, but parts on vehicles are not effected.
Update to Volkswagen engine oil standards.
Update to Volkswagen engine oil standards.
Gasoline Engine Misfire Diagnosis document
Tech Tips (2011-2012 Routan ? MIL ON, Fault P0300, P0301, P0302, P0303, P0304, P0305, and/or P0306 Stored In PCM): ...
Read full bulletin
When diagnosing faults P0300, P0301, P0302, P0303, P0304, P0305, and/or P0306 for cylinder misfires, perform a Cylinder Combustion Pressure Leakage Test before replacing any components. This document informs where to locate the test procedure.
Tech Tips (2011-2012 3.6L Routan ? Fault Codes P06DD, P000D, or P0390 After Cylinder Head Replacement): This document...
Read full bulletin
informs to verify that the oil galley bolts were transferred (see pictures in this document) when the cylinder head was replaced.
Technical Bulletin (Power Sliding Door Will Not Power Close and Makes a Clicking Noise): The Power Sliding Door will...
Read full bulletin
not power close and makes a clicking noise at, or near, the full closed position. Customers may experience that the power sliding door will not power close. The sliding door will be stuck in the open position and the motor will make a clicking noise. This will happen when the PSDM loses the position counts. The sliding door will close manually using the inside or outside door handle. Flashing the PSDM will correct this condition. This document discusses the "Fault Codes" necessary to diagnosis, and potential remedy of the issue. The fault codes for checking warranty coverage for servicing the vehicle are also available.
Technical Bulletin (Rattling Noises from Engine Compartment Area or Exhaust System): Customers may complain of a...
Read full bulletin
rattling noise from engine or exhaust area while accelerating from 1800-3000 RPM. In order to complete proper diagnosis and ensure that the noise is coming from the turbocharger use the procedure in this document.
Tech Tips (No Crank/ No Start Starter Will Not Engage and there are No Related Codes): This document informs of two...
Read full bulletin
procedures to preform if the engine does not crank but a clicking noise can be heard from the starter.
Warranty Information (VW Engine Oil Reimbursement Table ? VW Castrol Oil Program): This communication contains the...
Read full bulletin
?Volkswagen Engine Oil Reimbursement Table ? VW Castrol Oil Program? document which has been updated and is effective on October 1, 2013. This table is also available on WISE under Resource Center > Castrol Oil Program > VCOP Engine Oil Reimbursement Table.
Tech Tips (Uneven Rear Brake Pad Wear): For uneven rear brake pad wear, off-brake noise or an issue other than the...
Read full bulletin
piston does not screw-in or re-adjust out, Do Not replace the rear caliper assembly. This document informs what, where to inspect for issues, and if replacement is necessary.
Tech Tips (Squeaking Noise Coming from the Engine at Idle): The customer may hear a squeaking noise at idle.
Read full bulletin
This may be caused by the PCV valve. The valve is mounted to the right rear cylinder head (Exhaust Camshaft). This document informs how to diagnose the issue, and where information can be found to repair the issue.
Tech Tips (2011-2012 Routan ? MIL ON, Fault P0300, P0301, P0302, P0303, P0304, P0305, and/or P0306 Stored In PCM): ...
Read full bulletin
When diagnosing faults P0300, P0301, P0302, P0303, P0304, P0305, and/or P0306 for cylinder misfires, perform a Cylinder Combustion Pressure Leakage Test before replacing any components. This document informs where to locate the test procedure.
Tech Tips (2011-2012 3.6L Routan ? Fault Codes P06DD, P000D, or P0390 After Cylinder Head Replacement): This document...
Read full bulletin
informs to verify that the oil galley bolts were transferred (see pictures in this document) when the cylinder head was replaced.
Technical Bulletin (Power Sliding Door Will Not Power Close and Makes a Clicking Noise): The Power Sliding Door will...
Read full bulletin
not power close and makes a clicking noise at, or near, the full closed position. Customers may experience that the power sliding door will not power close. The sliding door will be stuck in the open position and the motor will make a clicking noise. This will happen when the PSDM loses the position counts. The sliding door will close manually using the inside or outside door handle. Flashing the PSDM will correct this condition. This document discusses the "Fault Codes" necessary to diagnosis, and potential remedy of the issue. The fault codes for checking warranty coverage for servicing the vehicle are also available.
Technical Bulletin (Rattling Noises from Engine Compartment Area or Exhaust System): Customers may complain of a...
Read full bulletin
rattling noise from engine or exhaust area while accelerating from 1800-3000 RPM. In order to complete proper diagnosis and ensure that the noise is coming from the turbocharger use the procedure in this document.
Tech Tips (No Crank/ No Start ?Starter Will Not Engage and there are No Related Codes): This document informs of two...
Read full bulletin
procedures to preform if the engine does not crank but a clicking noise can be heard from the starter.
Tech Tips (Uneven Rear Brake Pad Wear): For uneven rear brake pad wear, off-brake noise or an issue other than the...
Read full bulletin
piston does not screw-in or re-adjust out, Do Not replace the rear caliper assembly. This document informs what, where to inspect for issues, and if replacement is necessary.
Warranty Information (VW Engine Oil Reimbursement Table ? VW Castrol Oil Program): This communication contains the...
Read full bulletin
?Volkswagen Engine Oil Reimbursement Table ? VW Castrol Oil Program? document which has been updated and is effective on October 1, 2013. This table is also available on WISE under Resource Center > Castrol Oil Program > VCOP Engine Oil Reimbursement Table.
Tech Tips (Squeaking Noise Coming from the Engine at Idle): The customer may hear a squeaking noise at idle.
Read full bulletin
This may be caused by the PCV valve. The valve is mounted to the right rear cylinder head (Exhaust Camshaft). This document informs how to diagnose the issue, and where information can be found to repair the issue.
Engine replacement tip
VOLKSWAGEN DEALERSHIP COMMUNICATION: Volkswagen announced a warranty extension program to cover the High Pressure...
Read full bulletin
Fuel Pump on 2009-2012 model year TDI Clean Diesel Engine vehicles
VOLKSWAGEN DEALERSHIP COMMUNICATION: This document announced a warranty Volkswagen extension program to cover the High...
Read full bulletin
Pressure Fuel Pump on 2009-2012 model year TDI Clean Diesel Engine vehicles.
Warranty Extension for Left Cylinder Head Certain 2011 - 2012 Model Year Volkswagen Routan with 3.6L Engine (Engine...
Read full bulletin
Code CJRA)
Tech Tips (Technician Helpline Vehicle Check Sheets): When it becomes necessary to open a VW Technician Helpline VTA...
Read full bulletin
case while performing diagnosis for a diesel particulate filter, manual transmission repair, or turbocharger concern, it is recommended to complete the related worksheet/check sheet before calling. This document informs where Worksheets/Check Sheets are available on ServiceNet.
Tech Tips (cylinder misfires): This document informs When diagnosing faults for cylinder misfires, perform a Cylinder...
Read full bulletin
Combustion Pressure Leakage Test before replacing any components. This document informs of where to find the test procedure for the test
Technical Bulletin (Engine Change Oil Indicator Message ON Prematurely): Based on engine operating conditions, some...
Read full bulletin
Routan vehicles may display the ?change oil? indicator message more frequently than the every 6,000 miles (MY2009-2010), 8,000 miles (MY2011-2012) and 10,000 miles (MY2013-2014) scheduled maintenance intervals. In some instances, the ?change oil? indicator may illuminate as early as 2,500 miles (MY2009-2010) or 3,500 miles (MY 2011-2014) from the vehicle in-service date or from the last oil change. This document discusses the "Fault Codes" necessary to diagnosis, and potential remedy of the issue. The fault codes for checking warranty coverage for servicing the vehicle are also available.
Tech Tips (Routan-Identifying Misfires using WiTech): This document informs that the cylinders in the Routan vehicle...
Read full bulletin
can be indivually diagnosed for issues.
Technical Bulletin (Verifying the software/hardware status of the engine): Customers may experience a Malfunction Indicator Lamp (MIL) illumination.
Read full bulletin
Upon further investigation the Technician may find that the engine cylinders are misfiring. This document informs on repair the hardware, and updating the software
Tech Tips: Oil Consumption Testing.
Read full bulletin
Depending on the mileage how much oil should the vehicle consumer for distance driven
Technical Bulletin (Cylinder Misfire issues): Customers may experience a Malfunction Indicator Lamp (MIL) illumination due to Cylinder Misfirings.
Read full bulletin
Using a Scan Tool (wiTECH) with Elsa and the appropriate Diagnostic Procedures, This document informs how to verify all engine systems are functioning as designed. This document discusses the "Fault Codes" necessary to diagnosis, and potential remedy of the issue. The fault codes for checking warranty coverage for servicing the vehicle are also available.
Job Aid ? VW Engine Oil Capacities (Gasoline, Diesel, Hybrid Engines)
Technical Bulletin (Cylinder Misfire issues): Customers may experience a Malfunction Indicator Lamp (MIL) illumination.
Read full bulletin
Upon further investigation the Technician may find Diagnostic Trouble Codes have been set informing the technician of various cylinder misfiring's
Left Cylinder Head Limited Warranty Extension ? Certain 2011 ? 2012 Model Year Routan with 3.6L Engine (Engine Code...
Read full bulletin
CJRA) (US Dealers)
Technical Bulletin about a customer concern stating that customer observed one or more of the shocks/struts appearing to have an oil leak.
Read full bulletin
Document contains examples of Strut or Shock Absorber Leak Assessments
Tech Tips (2011-2014 Routan ? MIL ON, Fault P0300, P0301, P0302, P0303, P0304, P0305, and/or P0306 Stored In PCM): When...
Read full bulletin
diagnosing faults P0300, P0301, P0302, P0303, P0304, P0305, and/or P0306 for cylinder misfires, perform a Cylinder Combustion Pressure Leakage Test before replacing any components. Test procedure can be found in Elsa Repair Manual under Diagnostic Information
VOLKSWAGEN: SOME VOLKSWAGEN VEHICLES WITH 2.0 TFSI ENGINES WILL HAVE THE INTAKE MANIFOLD AND FUEL INJECTORS WARRANTY EXTENDED.
Read full bulletin
7/23/15 *TA
VOLKSWAGEN: ON SOME VEHICLES, LOW FUEL STORED IN ECM PRESSURE, ENGINE WOULD CRANK BUT NOT START LONG PERIODS WITHOUT...
Read full bulletin
DRIVING, MAY RUN ROUGH AND/OR MIL ON. ALL MODELS 2008-2013. *PE
VOLKSWAGEN: INTAKE MANIFOLD RESTRICTION CHECK.
Read full bulletin
MIL-ON AND 1 OR MORE OF THE FOLLOWING DIAGNOSTIC CODES MAY BE STORED IN ECM FAULT MEMORY. *JS
VOLKSWAGEN: ALL MODELS EXPERIENCE THE TIMING CHAIN SLIPPING, RATTLING NOISES OF THE ENGINE AFTER STARTING, AND ENGINE FAILS TO START.
Read full bulletin
2008-13 ALL MODELS. *PE
Electrical
53 bulletinsThis is a notice for software changes with the ODIS diagnostic program to correct the communication during vehicle...
Read full bulletin
programming function: A software fix is needed to correct a test that is not reading any information from the battery data module (BDM) and will output:
Washer Level Sensor
Washer Level Sensor
RNS 315 Navigation ? Bluetooth Module Location
AC Compressor Replacement, Refrigerant Circuit Flushing Requirement
MIL ON, DTCs P0300, P0302, P0304 or P0306 Stored in ECM Fault Memory
MIL ON, DTCs P0300, P0302, P0304 or P0306 Stored in ECM Fault Memory
PCM Software Update
Customer May Experience a Discharged Battery
Battery, Use CCA when testing with the Midtronics MCR-340, Midtronics In-Charge 940 (INC 940), or VAS-6161
MIL ON, No Start, or Rough Running with DTCs P0087, P0088 or P0191 Stored in ECM Fault Memory (TDI ONLY)
MIL ON, No Start, or Rough Running with DTCs P0087, P0088 or P0191 Stored in ECM Fault Memory (TDI ONLY)
Washer Level Sensor
Air Conditioning, Cleaning of the Refrigerant Circuit (U.S.Only)
If key blade is found to stick or bind when opening or closing, check position of roll pin that secures key blade to mechanism.
Read full bulletin
If roll pin is sticking out on either side (as shown below), do not replace key. Instead, use appropriate sized punch and hammer to drive in the roll pin so that it is flush with edge of mechanism.
New Routan SEL vehicles should be equipped with a start/stop button which is to be inserted into the WIN module during PDI.
Read full bulletin
The button is shipped in the by-pack (found on the third row seat) as shown below.
Prior to testing the battery on any 2009 - 2014 Routan, first reference TB 2018694 (V271302) Battery, Use CCA when...
Read full bulletin
testing with the Midtronics MCR-340, Midtronics In-Charge 940 (INC 940), or VAS-6161.
Powertrain Control Module (PCM) Adaptation
The indicator lamp in the I.P.
Read full bulletin
for washer fluid remains illuminated and the washer reservoir is full. Validate the washer reservoir is full with the proper washer solvent (G-052-164). Refer to Elsa for proper fluid type and fluid quantities under repair manual, maintenance, fluid capacity table. If the fluid is not blue in color, drain the fluid, remove the sensor and clean with cleaner (D-009-401-04) or equivalent. Reinstall the sensor, top off washer reservoir with proper fluid and validate that the indicator lamp in the I.P. is no longer illuminated.
The indicator lamp in the I.P.
Read full bulletin
for washer fluid remains illuminated and the washer reservoir is full. Validate the washer reservoir is full with the proper washer solvent (G-052-164). Refer to Elsa for proper fluid type and fluid quantities under repair manual, maintenance, fluid capacity table. If the fluid is not blue in color, drain the fluid, remove the sensor and clean with cleaner (D-009-401-04) or equivalent. Reinstall the sensor, top off washer reservoir with proper fluid and validate that the indicator lamp in the I.P. is no longer illuminated.
The replacement Totally Integrated Power Module (TIPM) contains revised software that changes the TIPM operation and...
Read full bulletin
alters the front exterior lighting of the vehicle. The vehicle wiring may need to be modified to maintain turn signal operation.
The Bluetooth module has now been integrated into the navigation head unit on 2012-2013 vehicles with RNS 315 navigation...
Read full bulletin
part number 1K0 035 274 B or higher. The diagnosis for this system is similar to the 9W7 system. Technical Bulletin 91 11 09 (2026015) can be used for the diagnosis.
Electric coolant fans continue to run after ignition is switched off.
Minimum battery charger requirements during software updates
Battery Tester VAS 6161 introduction.
Explanation of error message received from scan tool when erasing diagnostic trouble codes (DTCs) in Control Module...
Read full bulletin
-623- after repair.
Voltage Drop Testing.
Read full bulletin
Updated for picture clarity.
Voltage Drop Testing.
REMOVED all 12 hour wait period before starting references.
Read full bulletin
ADDED EFB to "Select correct battery type" in bottom box. Also Jetta Wagon 2005 and 2018-2020 Tiguan LWB.
Vehicle Fuse location assistance.
Battery Testing and Charging instruction.
Read full bulletin
Updated to include model year 2019 applicability.
Tech Tips (Powertrain Control Module (PCM) Adaptation): To help prevent any malfunctions regarding adaptation of the...
Read full bulletin
PCM, make sure the StarMOBILE diagnostic tool is updated to the latest level. This document instructs how to perform the adaption. If StarMOBILE diagnostic tool requires software update, file can be downloaded from a link in document VSS-12-02, available on ServiceNet under Workshop Equipment> StarMOBILE Diagnostic Tool> Service Information.
Body/Infotainment Module Software Updates: This document informs of various complaints that were addressed in software...
Read full bulletin
updates, and technical bulletins.
Tech Tips (Battery Testing Info): This document informs Prior to testing the battery on any 2009 - 2014 Routan, first...
Read full bulletin
reference TB 2018694 (V271302) Battery, Use CCA when testing with the Midtronics MCR-340, Midtronics In-Charge 940 (INC 940), or VAS-6161.
Technical Bulletin (Battery, Use CCA when testing with the Midtronics MCR-340, Midtronics In-Charge 940 (INC 940), or...
Read full bulletin
VAS-6161): When testing the original factory battery in the Routan, for warranty purposes it is required to use the CCA rating of the factory battery label. The production solution to this issue is that no production change was required.
Tech Tips (Powertrain Control Module (PCM) Adaptation): To help prevent any malfunctions regarding adaptation of the...
Read full bulletin
PCM, make sure the StarMOBILE diagnostic tool is updated to the latest level. This document instructs how to perform the adaption. If StarMOBILE diagnostic tool requires software update, file can be downloaded from a link in document VSS-12-02, available on ServiceNet under Workshop Equipment> StarMOBILE Diagnostic Tool> Service Information.
Body/Infotainment Module Software Updates: This document informs of various complaints that were addressed in software...
Read full bulletin
updates, and technical bulletins.
Tech Tips (Battery Testing Info): This document informs Prior to testing the battery on any 2009 - 2014 Routan, first...
Read full bulletin
reference TB 2018694 (V271302) Battery, Use CCA when testing with the Midtronics MCR-340, Midtronics In-Charge 940 (INC 940), or VAS-6161.
Technical Bulletin (Battery, Use CCA when testing with the Midtronics MCR-340, Midtronics In-Charge 940 (INC 940), or...
Read full bulletin
VAS-6161): When testing the original factory battery in the Routan, for warranty purposes it is required to use the CCA rating of the factory battery label. The production solution to this issue is that no production change was required.
Witech usage for incorrect VIN logged into various modules
Additional diagnostic recommendations to address fuel pump relay power supply issues.
Flash: Dead Battery This Bulletin involves updating the Fold and Stow Module (FSM) with new software because the FSM...
Read full bulletin
stays awake resulting in a continuous electrical draw. The customer may experience a dead battery.
This document contains the VW Elsa Newsletter that contains a general overview of wiring diagrams updates, technical...
Read full bulletin
bulletins, pending service solutions, tech tips, campaigns, updates, and suggestions.
This document contains the VW Elsa Newsletter that contains a general overview of wiring diagrams updates, ElsaPro...
Read full bulletin
infomedia icons grayed out, workshop equipment tool storage application, technical bulletins, pending service solutions, tech tips, campaigns, updates, and suggestions.
Specific diagnostic check to address DTC U0151, after TIPM component replacement.
Read full bulletin
Part identification, location and ensured installation after rplacing Integrated Power Module.
Tech Tips (Routan SEL Vehicles - Start/Stop Button Installation at PDI): This document informs the New Routan SEL...
Read full bulletin
vehicles should be equipped with a start/stop button which is to be inserted into the WIN module during PDI. The button is shipped in the driver door trim pocket or the by-pack found on the third row seat.
Tech Tips (Start/Stop Button Installation at PDI): New Routan SEL vehicles should be equipped with a start/stop button...
Read full bulletin
which is to be inserted into the WIN module during PDI. The button is shipped in the by-pack (found on the third row seat) is shown in this document.
Tech Tips (Comfort Module (J393) or BCM (J519) Replacement): This document informs If a comfort or body control module...
Read full bulletin
is replaced during normal diagnosis, make sure the factory mode has been switched OFF. This can be accomplished by selecting the test plan through GFF or through Vehicle Self Diagnosis in adaptation channel 99. Failure to deactivate factory mode will create a concern where the door locks will not lock and/or unlock with the switch and/or the remotes.
Technical Bulletin (HVAC System Intermittently Blows Cold Regardless of Setting): Customers may experience the...
Read full bulletin
following condition: * HVAC system intermittently blows cold regardless of blend door/temperature setting. The product solution for this issue was that Improved Manual Temperature Control Module (MTC) software had been introduced in production
Tech Tips (Routan Turn Signals Will Not Activate after TIPM Replacement): The replacement Totally Integrated Power...
Read full bulletin
Module (TIPM) contains revised software that changes the TIPM operation and alters the front exterior lighting of the vehicle. The vehicle wiring may need to be modified to maintain turn signal operation. This document informs how to modify the vehicle wiring.
Tech Tips (Comfort Module (J393) or BCM (J519) Replacement): This document informs if a comfort or body control module...
Read full bulletin
is replaced during normal diagnosis, make sure the factory mode has been switched OFF. This can be accomplished by selecting guided function of either the J393 or J519 or control module OBD of J393 or J519 then selecting adaptation channel 99. Failure to deactivate factory mode will create a concern where the door locks will not lock and/or unlock with the switch and/or the remotes.
Technical Bulletin (Customer May Experience a Discharged Battery): This document involves updating the Folding Seat...
Read full bulletin
Module (FSM) with new software because the FSM stays awake resulting in a continuous electrical draw. The production solution to this issue is Improved Folding Seat Module (FSM) software has been introduced in production. This document discusses the "Fault Codes" necessary to diagnosis, and potential remedy of the issue. The fault codes for checking warranty coverage for servicing the vehicle are also available.
PART IDENTIFICATION, LOCATION AND ENSURED INSTALLATION AFTER RPLACING INTEGRATED POWER MODULE.
Software & Calibration
39 bulletinsODIS Service Update
In SAGA, the time units for the Volkswagen DoubleCheck labor operation were reduced in error from 50 time units to 30...
Read full bulletin
time units during the system update posted on July 4th.
Quick reference update guide.
ACC Calibration Process
update to required vehicle wash shampoo.
Software updates.
This bulletin contains general instructions for software updates.
Update to model year applicability.
Updated to include additional models and model year applicability.
Update to include 2020-2021 model and model year applicability.
Update model applicability to MY 2020.
Update to mode; and model year applicability.
Update to mode; and model year applicability.
Quick Reference Update Guide.
Updated to include model year 2014 thru 2018 applicability.
Instrument cluster production mode solution, updated to include additional model and model year applicability.
Updated to include model year 2014 thru 2018 applicability.
Quick Reference of vehicle concerns.
Read full bulletin
Includes a list of Software versions and the technical bulletin numbers that referred to the concerns Updated
Quick Reference Update Guide of the vehicles expected upgraded software level.
Read full bulletin
The latest corresponding technical bulletins that address the issues, and concerns that have been had with the vehicles.
This communication is to update our ProFi dealers of the current status of the latest inbound and outbound ProFi...
Read full bulletin
requests.
Data Link connector pin assignment chart that is applicable to all models.
Read full bulletin
Update model year applicability.
Quick Reference of vehicle concerns.
Read full bulletin
Includes a list of Software versions and the technical bulletin numbers that referred to the concerns Updated
Update to include model year 2017 applicability.
Updated to include additional model year applicability.
Update to include additional model year applicability.
Update model year applicability.
Updated to include an additional model year applicability.
Updated to include model year 2017 applicability
Updated to include additional model year applicability.
Update to model year applicability.
Update model year applicability to include 2017.
Update model and model year applicability.
QUICK INSTALL (J-49225 Routan TPM-RKE Analyzer Software Installation): This document informs the installation of the...
Read full bulletin
TPM-RKE Analyzer software on Laptops and PC's and how to update the software from a previous version.
Quick Reference Update Guide: This document informs of the corresponding software/hardware and disc availability to the...
Read full bulletin
customer concerns about a vehicle
This document is an overview which covers: - Reminder: Improvements to Technical Information Titles in ElsaPro -...
Read full bulletin
Technical Bulletins - Pending Service Solutions - Tech Tips - Campaigns - Updates - Suggestions
This document is an overview which covers: - Populating ElsaPro Service Personnel List - Technical Bulletins -...
Read full bulletin
Pending Service Solutions - Tech Tips - Campaigns - Updates - Suggestions
Quick Reference Update Guide: This document informs of the corresponding software/hardware and disc availability to the...
Read full bulletin
customer concerns about a vehicle
Update TB to include model year 2016 & 2017 applicability
TO UPDATE CLAIM PROCESSING STATEMENT.
Infotainment
33 bulletinsRHR Navigation Map Enhancements
Satellite Radio Overview
Bluetooth Compatibility
Vehicles Equipped with Bluetooth Hands-Free Phone ? Pairing of Android Phones
All Navigation Radios-All Models
All Vehicles with Bluetooth Phone Kit Installed ? Streaming Audio from Phone to Radio
RHR Navigation Map Enhancements
Satellite Radio Overview
Radio Anti-Theft Codes
Software Enhancements for Radio Model RHR
When performing SVM updates, the scan tool should be hardwired to the vehicle and the Bluetooth physically turned off.
Read full bulletin
A hard wired internet connection is also recommended.
The RHR radio can control an iPod when the device is connected directly to USB port located on the front of radio.
Read full bulletin
Accessory iPod adapter kits available for other Routan radios will not operate with the RHR radio.
To check Bluetooth compatibility for all 2011 and newer vehicles, as well as 2010 Routan, use the link below.
For concerns of navigation inaccuracy, with or without antenna fault codes, begin by checking the number of received...
Read full bulletin
satellites in the area of the concern. This can be accomplished by following the instruction in Technical Bulletin 2023490 Antenna Diagnosis Overview.
When pairing an Android phone to the Bluetooth system, a few extra steps may be necessary.
Read full bulletin
Follow the instructions below to pair the phone:
When the Navigation RNS 850/510/315 is in 3D mode, the top portion of the screen may not display streets.
Read full bulletin
This line represents the horizon and is a normal operation of system. No repairs should be made. Examples below of day and night modes
Radio knob replacement instead of radio replacement w/ knob part number.
Bluetooth Compatibility.
Navigation for addressing incorrect Part direction.
Elsa2Go campaign information is now 100% aligned with ElsaPro.
Read full bulletin
This update to Elsa2Go ensures that both systems are displaying the same campaign information, including OPEN/CLOSED status, repair date as well as criterions at the same time without any discrepancy.
Alternative method for radio code retrieval.
Technical Bulletin (Bluetooth System Identification): This document informs of the method to understand how to identify...
Read full bulletin
the various Bluetooth systems by: ? Visual Identification ? PR Code ? Part Number
Technical Bulletin (RHR Navigation Map Enhancements): Customers may experience a condition were new roads and new point...
Read full bulletin
of interests are not accurately displayed on their navigation system. This document informs updating the navigation software will help address most of the map inaccurate results. Which lead to the production solution of an updated map database software MY2013 (RHR).
Technical Bulletin (Bluetooth System Identification): This document informs of the method to understand how to identify...
Read full bulletin
the various Bluetooth systems by: ? Visual Identification ? PR Code ? Part Number
Tech Tips (Bluetooth Compatibility): This document informs of the web address that can be used to check Bluetooth...
Read full bulletin
compatibility for all 2011, and newer vehicles, as well as 2010 Routan
Technical Bulletin (RHR Navigation Map Enhancements): Customers may experience a condition were new roads and new point...
Read full bulletin
of interests are not accurately displayed on their navigation system. This document informs updating the navigation software will help address most of the map inaccurate results. Which lead to the production solution of an updated map database software MY2013 (RHR).
Tech Tips (RHR Radio - iPod Connection Tip): This document informs The RHR radio can control an iPod when the device is...
Read full bulletin
connected directly to USB port located on the front of radio. Accessory iPod adapter kits available for other Routan radios will not operate with the RHR radio.
VOLKSWAGEN DEALERSHIP COMMUNICATION (Upcoming UPDATE Routan RHR Radio Software): This document informs dealers of an...
Read full bulletin
upcomming update for RHR Radio Software.
Tech Tips (Instrument Cluster Production Mode): During PDI, or after installation of a replacement cluster, ?Pro? may...
Read full bulletin
be displayed in place of the odometer. The high beam indicator may be flashing in the instrument cluster as well. This indicates the cluster is in Production mode. Production mode is not the same as ?Transport? mode. This document infroms of the difference between Production, and Transport mode.
UPDATE Technical Bulletin (UPDATE ? 91K3 ? RHR Radio Software): This update has been proactively released to provide...
Read full bulletin
the latest enhancements to the RHR radio. This document discusses the "Fault Codes" necessary to diagnosis, and potential remedy of the issue. The fault codes for checking warranty coverage for servicing the vehicle are also available.
Technical Bulletin (Bluetooth System Identification): This document informs how to identify the various Bluetooth...
Read full bulletin
systems by: ? Visual Identification ? PR Code ? Part Number
Tech Tips (All Navigation Radios-All Models): When the Navigation RNS 850/510/315 is in 3D mode, the top portion of the...
Read full bulletin
screen may not display streets. This line represents the horizon and is a normal operation of system. This document provides Examples of day and night modes:
Update to existing Tech Tip 91-11-01 for later model years, to direct technicians to the bluetooth compatibility chart.
Pre-Delivery & Maintenance
24 bulletinsVehicle Concerns Before Recall Repair Available
Section 3.30.2 Volkswagen Carefree Maintenance Policy Modifications
Quick Spec Guides Now published on ServiceNet
USA Volkswagen Maintenance Schedule by Miles - Routan Only
Perfect Delivery Inspection (PDI) - Technician and Detailer Inspections
Perfect Delivery Inspection (PDI) - Technician and Detailer Inspections
Perfect Delivery Inspection (PDI) - Technician and Detailer Inspections
PDI - Vehicle Inspection, Protection Removal and Detailing
Wiper Blade Inspection for Proper Warranty Coding
Wiper Blade Inspection for Proper Warranty Coding
Volkswagen Warranty Policies and Procedures ? April 2014
If a needed service part is on back order, upgrade the daily order to a red order and check the ?Car Down? box to escalate the order.
Read full bulletin
If parts assistance is needed, please call 800-767-6552 to speak with a VWGoA Parts Specialist.
If a needed service part is on back order, upgrade the daily order to a red order and check the ?Car Down? box to escalate the order.
Read full bulletin
If parts assistance is needed, please call 800-767-6552 to speak with a VWGoA Parts Specialist.
Volkswagen Warranty Helpline 2012 Holiday Hours of operation
Maintenance Schedule.
Recall Reminder Part Labels
Tech Tips (All Models 2000-2014 - Part ordering): If a needed service part is on back order, upgrade the daily order...
Read full bulletin
to a red order and check the ?Car Down? box to escalate the order. This document informs how to contact VWGoA Parts Specialist for help.
2012 USA Volkswagen Maintenance Schedule by Miles
Routan Perfect Delivery Inspection (PDI) - Technician and Detailer Inspections: A checklist to insure a customer...
Read full bulletin
receives a wonderful delivery of a vehicle that looks, feels, and meets the expectations of a new vehicle that he/she has purchased
Tech Tips (All Models 2000-2014 - Part ordering): If a needed service part is on back order, upgrade the daily order...
Read full bulletin
to a red order and check the ?Car Down? box to escalate the order. This document informs how to contact VWGoA Parts Specialist for help.
2012 USA Volkswagen Maintenance Schedule by Miles
Routan Perfect Delivery Inspection (PDI) - Technician and Detailer Inspections: A checklist to insure a customer...
Read full bulletin
receives a wonderful delivery of a vehicle that looks, feels, and meets the expectations of a new vehicle that he/she has purchased
Routan Perfect Delivery Inspection (PDI) - Technician and Detailer Inspections: A checklist to insure a customer...
Read full bulletin
receives a wonderful delivery of a vehicle that looks, feels, and meets the expectations of a new vehicle that he/she has purchased
ROUTAN Perfect Delivery Inspection (PDI) - Technician and Detailer Inspections: A checklist to insure a customer...
Read full bulletin
receives a wonderful delivery of a vehicle that looks, feels, and meets the expectations of a new vehicle that he/she has purchased
Body & Paint
24 bulletinsWind & Water Leak Checking
Cluster Warning Lights Coming On, Windshield Wipers Will Not Turn Off, and/or Headlights Will Not Shut Off
Removing Paint Contaminants from Exterior Paint
Removing Paint Contaminants from Exterior Paint
Sunroof Opens But Will Not Close and / or Cycles Back to Open and / or Sunroof Glass Scratched
Rear cargo lower lift gate trim panel cargo light opening is too large.
Rear cargo lower lift gate trim panel cargo light opening is too large.
Rattle, Tick or Squeak from the Instrument Panel Area
Customer concerns of all cluster warning lights coming on, windshield wipers not turning off, headlights not shutting...
Read full bulletin
off may be caused by an interior high speed (IHS) CAN bus concern. Check the following before continuing with normal diagnosis. See TT 97-12-04 for more information about diagnosing CAN bus concerns.
Republication of archived technical tip for water leak testing fixture.
Technical Bulletin (Sliding Door Trim Contacting Vehicle Rear Quarter): The customer may experience a door trim panel...
Read full bulletin
contacting the quarter panel on either side when opening either of the sliding doors. This bulletin involves installing an additional door panel retention point to prevent the door panel from bowing and contacting the body when the sliding door is opened. This document informs how to diagnoise and the procedure to service this issue. This bulletin involves installing an additional door panel retention point to prevent the door panel from bowing and contacting the body when the sliding door is opened.
Tech Tips (Turn Signals Flash While Power Sliding Doors Are Opening): Power Sliding Side Door Open Flash is a feature...
Read full bulletin
that can be enabled or disabled by the customer. When enabled, the left and right exterior hazard lights will flash for 12 seconds when either sliding door is opened. This will alert other drivers in the area that passenger(s) could be entering or exiting the vehicle. The Sliding Side Door Open Flash can be enabled or disabled by performing the procedure in this document:
Technical Bulletin (Sunroof Opens But Will Not Close and / or Cycles Back to Open and / or Sunroof Glass Scratched): ...
Read full bulletin
This bulletin involves inspecting sunroof glass clearance, and if necessary, modifying the sunroof reinforcement, to allow adequate clearance for sunroof glass travel. The product solution to this issue was Vehicles produced after November 1st 2012 will have improved sunroof opening dimensions.
Technical Bulletin (Sliding Door Trim Contacting Vehicle Rear Quarter): The customer may experience a door trim panel...
Read full bulletin
contacting the quarter panel on either side when opening either of the sliding doors. This bulletin involves installing an additional door panel retention point to prevent the door panel from bowing and contacting the body when the sliding door is opened. This document informs how to diagnoise and the procedure to service this issue. This bulletin involves installing an additional door panel retention point to prevent the door panel from bowing and contacting the body when the sliding door is opened.
Tech Tips (Turn Signals Flash While Power Sliding Doors Are Opening): Power Sliding Side Door Open Flash is a feature...
Read full bulletin
that can be enabled or disabled by the customer. When enabled, the left and right exterior hazard lights will flash for 12 seconds when either sliding door is opened. This will alert other drivers in the area that passenger(s) could be entering or exiting the vehicle. The Sliding Side Door Open Flash can be enabled or disabled by performing the procedure in this document:
Technical Bulletin (Sunroof Opens But Will Not Close and/or Cycles Back to Open and/or Sunroof Glass Scratched): This...
Read full bulletin
bulletin involves inspecting sunroof glass clearance, and if necessary, modifying the sunroof reinforcement, to allow adequate clearance for sunroof glass travel. The product solution to this issue was Vehicles produced after November 1st 2012 will have improved sunroof opening dimensions.
explaination of cross car distorion when looking through the windshield and how the "effect" in normal.
Technical Bulletin (Rear Cargo Lamp Loose or Falls Out when Closing Rear Lift Gate): Rear cargo lower lift gate trim...
Read full bulletin
panel cargo light opening is too large. Rear cargo light fasteners weak and do not hold light in place. This technical solution for this issue was New lower lift gate trim panel introduced with reduced light opening specification. July 9th 2011 Improved cargo light fastener tab introduced May 17th 2013. This document gives the procedure to diagnosis if a issue is present
Technical Bulletin (Rear Cargo Lamp Loose or Falls Out when Closing Rear Lift Gate): Rear cargo lower lift gate trim...
Read full bulletin
panel cargo light opening is too large. Rear cargo light fasteners weak and do not hold light in place. The product solution for this issue was a New lower lift gate trim panel introduced with reduced light opening specification. July 9th 2011, and a Improved cargo light fastener tab introduced May 17th 2013. This document informs on how to diagnose this issue for Routan vehicles with a make year between 2009 thru 2012, but built before 5-15-2013.
Technical Bulletin (Squeaks, Rattles, Noise, Repair Materials): This doucment contains a list of components and...
Read full bulletin
applications developed to repair concerns of squeaks, rattles, noise and trim fit conditions.
Technical Bulletin (Removing Paint Contaminants from Exterior Paint): This document informs how to remove paint...
Read full bulletin
contaminants such as rail dust and industrial fallout from exterior paint.
Technical Bulletin (Rattle, Tick or Squeak from the Instrument Panel Area): A sheet metal contact or touch condition...
Read full bulletin
under the cowl panel cover in either right or left corner of the plenum below the hood hinge may cause the rattle, tick, or squeak noise. This document discusses the "Fault Codes" necessary to diagnosis, and potential remedy of the issue. The fault codes for checking warranty coverage for servicing the vehicle are also available.
VOLKSWAGEN: WHEN POWER SLIDING DOOR IS NEAR OR AT FULL CLOSED POSITION, WOULD MAKE CLICKING NOISES AND WOULD FAIL TO POWER CLOSE.
Read full bulletin
MODELS 2011-2012 ROUTAN. *PE
VOLKSWAGEN: DUE TO INTERIOR HIGH SPEED (IHS) CAN BUS, HEADLIGHTS, WINDSHIELD WIPERS AND WARNING LIGHTS CLUSTER COMES...
Read full bulletin
ON AND FAILS TO SHUT OFF PROPERLY. MODELS 2009-2013 ROUTAN. *PE UPDATED 07/17/2013 *JS
Brakes
21 bulletinsFront Brake Judder And / Or Vibration
MIL ON DTC P0108 Manifold Absolute Pressure Sensor Circuit High Stored in ECM Fault Memory
This bulletin involves installing new right and left front lower control arms, brake linings and resurfacing or...
Read full bulletin
replacing both front brake rotors.
This bulletin involves installing new right and left front lower control arms, brake linings and resurfacing or...
Read full bulletin
replacing both front brake rotors.
Brake Disc Pulsation or Vibration (U.S.
Read full bulletin
Only)
Brake Disc Pulsation or Vibration
This bulletin involves installing new right and left front lower control arms, brake linings and resurfacing or...
Read full bulletin
replacing both front brake rotors
Brake Disc, Pulsation, All Vehicles except Routan (U.S.
Read full bulletin
Only)
Brake Disc, Pulsation, All Vehicles except Routan (U.S.
Read full bulletin
Only)
Vibration or noise when braking may be due to brake disc corrosion protection which has not been completely removed by...
Read full bulletin
normal braking, or surface rust built up during transportation.
Vibration or noise when braking may be due to brake disc corrosion protection which has not been completely removed by...
Read full bulletin
normal braking, or surface rust built up during transportation.
Strut or Shock Absorber Leak Assesment.
Front brake judder and/or vibration.
Antilock brake function test direction.
Antilock brake function test direction.
Technical Bulletin (Front Brake Judder And / Or Vibration): This bulletin involves installing new right and left...
Read full bulletin
front lower control arms, brake linings and resurfacing or replacing both front brake rotors
Technical Bulletin (Front Brake Judder And / Or Vibration): This bulletin involves installing new right and left...
Read full bulletin
front lower control arms, brake linings and resurfacing or replacing both front brake rotors
Technical Bulletin (Front Brake Judder And / Or Vibration): This bulletin involves installing new right and left front...
Read full bulletin
lower control arms, brake linings and resurfacing or replacing both front brake rotors. Vehicle owners may feel brake pedal pulsation, steering wheel shake and/or floor pan vibration. The product solution to this issue was New improved brake pads and lower control arms were introduced. This document discusses the "Fault Codes" necessary to diagnosis, and potential remedy of the issue. The fault codes for checking warranty coverage for servicing the vehicle are also available.
Technical Bulletin (Front Brake Judder And / Or Vibration issues): This bulletin involves installing new right and left...
Read full bulletin
front lower control arms, brake linings and resurfacing or replacing both front brake rotors. This document discusses the "Fault Codes" necessary to diagnosis, and potential remedy of the issue. The fault codes for checking warranty coverage for servicing the vehicle are also available.
VOLKSWAGEN: REPLACING OR RESURFACING FRONT BRAKE ROTORS AND INSTALLING NEW LOWER CONTROL ARMS RIGHT AND LEFT FRONT DUE TO JUDDAR AND/OR VIBRATION.
Read full bulletin
MODEL 2011-2012 ROUTAN. *PE UPDATED 12/2/14. *PE
VOLKSWAGEN: THE MALFUNCTION INDICATOR LAMP ILLUMINATED PAIRED WITH DTC0108 (MANIFOLD ABSOLUTE PRESSURE SENSOR CIRCUIT HIGH STORED IN ECM FAULT MEMORY).
Read full bulletin
*JS
Transmission
17 bulletinsChoosing Service Numbers ? Transmission and Drivetrain
Some customers with Routan vehicles built through January 31, 2012 may Comkplain of harsh 1-3 upshifts when operating...
Read full bulletin
the vehicle in the economy (ECO mode)
When diagnosing a transmission concern on a Routan, a quick learn may be suggested as a first step on vehicles with no fault codes.
Read full bulletin
It will also be requested to observe the before and after quick learn values of the CVI.
Automatic Transmission Fluid Requirements
This bulletin provides a procedure to determine ?repair? versus ?replacement? of an automatic transmission.
Read full bulletin
This procedure is to be used ?After? the transmission has been removed from the vehicle.
Automatic Transmission Fluid Requirements
Automatic transmission fluid requirements.
Manual transmission noise diagnosing.
Choosing service numbers-Transmission and Drivetrain.
PLATE, TORQUE CONVERTER DRIVE For 3.6L with 62TE NOTE: FOR ALL PROMASTER (VF) 3.6L/62TE EQUIPPED VEHICLES: IF THE...
Read full bulletin
TRANSMISSION BRACKET TO THE TRANSMISSION CASE FASTENERS ARE REMOVED DURING SERVICING, THE FASTENERS (Part Number 06511385A$) ARE ONE TIME USEAGE & MUST BE REPLACED & PROPERLY TORQUED TO 105NM Replace the eight bolts (8) 06503465 drive plate to crank shaft and the four TC bolts 06504383 as they have sealants Vehicle miles < 30K: Mandatory replacement of transmission and driveplate Vehicle miles > 30K: Replace driveplate only (shot peened)
Auto Trans fluid requirements.
Transmission Fluid requirements updated to include additional model year applicability.
Technical Bulletin (Automatic Transmission Fluid Requirements): At this time, Volkswagen Group of America, Volkswagen...
Read full bulletin
Canada do not support or warranty any use of aftermarket universal automatic transmission fluids or the machines used to flush the transmissions. This applies to all standard automatic and DSG transmissions.
Technical Bulletin (Automatic Transmission, Determining Repair versus Replacement): This bulletin provides a...
Read full bulletin
procedure to determine "repair" versus "replacement" of an automatic transmission. This procedure is to be used "After" the transmission has been removed from the vehicle.
Tech Tips (Transmission Diagnosis): When diagnosing a transmission concern on a Routan, information can be learned may...
Read full bulletin
be suggested as a first step on vehicles with no fault codes. It will also be requested to observe the before and after quick learn values of the CVI. What is being observed in regards to the before and after values on the CVI, is to see a change. The before values are going to be an adaptation value based off of the driver?s habits.
This document was created In response to multiple dealership inquires about aftermarket universal (one fluid fits all)...
Read full bulletin
automatic transmission fluids and transmission flushing, Volkswagen Group of America, Volkswagen Canada have prepared the following statement. At this time, Volkswagen Group of America, Volkswagen Canada do not support or warranty any use of aftermarket universal automatic transmission fluids or the machines used to flush the transmissions. This applies to all standard automatic and DSG transmissions. Due to the functional and design variations in each automatic transmission, the transmission fluid is developed and used by Volkswagen for specific purpose within each application. Under no circumstances are these fluids to be used outside their designated transmission and replacing any of the Volkswagen approved automatic transmission fluids with a universal ?one fluid fits all? approach is not accepted.
VOLKSWAGEN: SEE DOCUMENT SEARCH BUTTON FOR OWNER LETTER.
Read full bulletin
SOME VEHICLES, WHEN DRIVEN, MAY HAVE A HARSH 1-3 UPSHIFTS IN ECONOMY (ECO) MODE AND MAY HAVE AN ERROR IN SOFTWARE OF TORQUE MANAGEMENT AND CLUTCH HAS MORE PRESSURE THAN INTENDED. MODELS 2011-2012 ROUTAN. *PE
HVAC & Climate
14 bulletinsReporting procedure for A/C compressor replacement regardless of the reason for failure.
Read full bulletin
Update to model year applicability and new warranty GFF labor operation number
HVAC System Intermittently Blows Cold Regardless of Setting
HVAC, Unpleasant Odor
HVAC, Unpleasant Odor
HVAC, Unpleasant Odor
When replacing the Air Conditioning compressor it is necessary to flush the entire system to remove all the PAG oil.
Read full bulletin
Replacement AC compressors come with a full charge of oil. Any time another compressor is installed with a different vendor (Sanden to Denso) it is necessary to replace all the oil in the system to the new vendor type PAG oil.
A/C requirements, update to model year applicability.
Refrigerant leak diagnosis using Nitrogen.
Read full bulletin
Updated to include ID.4
Refrigerant leak diagnosis using Nitrogen.
Read full bulletin
Updated to include additional model and model year applicability.
A/C Compressor replacement requirements, updated to include additional model year applicability.
A/C requirements, update to title.
Using Nitrogen to assist in finding A/C refrigerant leaks.
Using Nitrogen to assist in finding A/C refrigerant leaks.
Statement referring to TB 2043893 removed.
Read full bulletin
To include additional models and model year applicability. A.C. Compressor Replacement, GFF Required Regardless of Concern and Flush Requirement
Fuel System
11 bulletinsMultiple Emissions service action closures
High Pressure Fuel Pump Diagnosis
Install Misfueling Guard
Install Misfueling Guard
We would like to inform you that the FAQ for Service Action 20T8 has been revised to include additional information for...
Read full bulletin
dealers to share with customers about the misfueling guard.
2009-2015 Model Year Volkswagen TDI Clean Diesel Vehicles Registered in Minnesota
The DLC is intended for use with diagnostic scan tools and by emissions testing stations.
Read full bulletin
However, aftermarket devices (i.e., drive data recorders) that connect to the DLC have now become available.
Gasoline quality.
Update to existing tip for fuel quality checking.
Update to existing tip for fuel quality checking.
VOLKSWAGEN:EVAPORATIVE (EVAP) EMISSION SYSTEM, DIAGNOSTIC TROUBLE CODE DIAGNOSIS.
Read full bulletin
REVISED PROCEDURE DEVELOPED TO TEST EVAP SYSTEM WITHOUT FUEL CAP. *JS
Steering
9 bulletinsThis Tech Tip was established to explain the influence the adjustable steering column tilt position has on the steering...
Read full bulletin
wheel being off center and to provide information on checking for steering wheel off center.
This Tech Tip was established to explain the influence the adjustable steering column tilt position has on the steering...
Read full bulletin
wheel being off center and to provide information on checking for steering wheel off center. Please reference VWIQ video: http://tech.vw-iq.com/video.php?id=324
This Tech Tip was established to explain the influence the adjustable steering column tilt position has on the steering...
Read full bulletin
wheel being off center and to provide information on checking for steering wheel off center.
Steering Wheel Off Center.
steering wheel being off center and to provide information on checking for steering wheel off center.
Tech Tips (Steering Wheel Off Center): This Tech Tip was established to explain the influence the adjustable steering...
Read full bulletin
column tilt position has on the steering wheel being off center and to provide information on checking for steering wheel off center.
Tech Tips (Steering Wheel Off Center): This Tech Tip was established to explain the influence the adjustable steering...
Read full bulletin
column tilt position has on the steering wheel being off center and to provide information on checking for steering wheel off center.
Tech Tips (Steering Wheel Off Center): This Tech Tip was established to explain the influence the adjustable steering...
Read full bulletin
column tilt position has on the steering wheel being off center and to provide information on checking for steering wheel off center.
Tech Tips (Steering Wheel Off Center): This Tech Tip was established to explain the influence the adjustable steering...
Read full bulletin
column tilt position has on the steering wheel being off center and to provide information on checking for steering wheel off center.
Lighting
8 bulletinsTurn Signals Will Not Activate after TIPM Replacement
Exterior Lights, Moisture Accumulation
Exterior Lights, Moisture Accumulation
Exterior Lights, Moisture Accumulation
During the holiday period, DTSS support of VAS-PC and ODIS Service diagnostic software, and VAS Tester diagnostic...
Read full bulletin
hardware is scheduled as follows:
Technical Bulletin: Customers may experience a Malfunction Indicator Lamp (MIL) illumination.
Read full bulletin
This document contains the fault codes for diagnosis the issue, and the procedure to repair the issues
Tech Tips: Issue with Turn Signals Will Not Activate after TIPM Replacement
Technical Bulletin: Document discusses Customers which may experience a Malfunction Indicator Lamp (MIL) illumination.
Read full bulletin
Diagnostic Trouble Codes for the issue and the repair procedure are discussed. Where to find Warranty coverage of the service
Tires & Wheels
6 bulletinsThe use of tire dressing gives your tires that shiny finish that completes the image of a clean (new) vehicle.
Read full bulletin
There are many different tire dressing products available. When choosing a product please pay close attention to its contents. Always use a water based product.
This communication provides important information on how to obtain the latest alignment programs for Volkswagen through...
Read full bulletin
direct download from Service Net. The procedure is available only to dealers that have completed their required VAG alignment upgrades.
Four Wheel Alignments.
Tire Chain Information (for California dealers only) All Model Years.
Read full bulletin
Information only for all other dealers.
Tech Tips (Four Wheel Alignments): This Tech Tip provides an overview of vehicle four wheel alignment, and important...
Read full bulletin
steps that should be followed when performing four wheel alignments.
Tech Tips (Four Wheel Alignments): This Tech Tip provides an overview of vehicle four wheel alignment, and important...
Read full bulletin
steps that should be followed when performing four wheel alignments.
Suspension
4 bulletinsPulling up on any of the third row seating legs is not recommended (Figure 1) as this may cause the leg(s) to not fold...
Read full bulletin
flat when the seat is in the stowed position (figure 2). If the third row seating leg(s) do not fold flat into the seat, the tension spring on the affected leg(s) will need to be replaced.
Strut or Shock leak assessment.
Tech Tips (Third Row Seating): This document informs Pulling up on any of the third row seating legs is not recommended...
Read full bulletin
as this may cause the leg(s) to not fold flat when the seat is in the stowed position. If the third row seating leg(s) do not fold flat into the seat, the tension spring on the affected leg(s) will need to be replaced. Repair kit part numbers, for reference only, are in this document:
Tech Tips (Third Row Seating): This document informs Pulling up on any of the third row seating legs is not recommended...
Read full bulletin
as this may cause the leg(s) to not fold flat when the seat is in the stowed position. If the third row seating leg(s) do not fold flat into the seat, the tension spring on the affected leg(s) will need to be replaced. Repair kit part numbers, for reference only, are in this document:
Air Bags & Safety
3 bulletinsAirbag / Pyrotechnic Safety Belt Deployment Inquiries, update to contact information due to retirement.
VW contact when reporting a Airbag or Pyrotechnic safety belt deployment.
Read full bulletin
Update to model year applicability.
Airbag Issues.
Hybrid & EV
1 bulletinCampaign Reminder Communication.
Read full bulletin
Also includes: 1998-2004 Beetle, 2003-2004 Beetle Convertible, 2019 Beetle Convertible, 1994-2004 Eurovan, 1994-2004 Golf, 1994-2004 Jetta, 2001-2004 Jetta Wagon, 2018-2019 Tiguan LWB, 1994-2004 Passat, 1994-2004 Passat Wagon, 2004 Phaeton, 2013-2016 Jetta Hybrid, 2004 R32 and 1995-2006 Cabrio.