2010 Volkswagen Routan TSBs
375 Technical Service Bulletins across 17 categories
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105 bulletinsFluid requirements
Damage to Data Link Connector (DLC) from Aftermarket Devices (Cannot Communicate with Vehicle OBD System)
Vehicles equipped with Immobilizer 4 (Download) ? Adapting Keys after Vehicle Lock Set Replacement
GPS Antenna Concerns
Third Row Seating
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Squeaks, Rattles, Noise, Repair Materials
Damage on External Chrome or Aluminum Surfaces
When diagnosing fault code P2279-Leaking Air in Intake System, be sure to check the cam timing first.
The vehicle theft alarm intermittently sounds for no reason.
Customers may indicate that they hear a high pitch noise or growl coming from the left side of the vehicle.
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If the symptom is present, perform the following Repair Procedure.
Customers may indicate that they hear a high pitch noise or growl coming from the left side of the vehicle.
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If the symptom is present, perform the following Repair Procedure.
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Contacting the parts helpline
This Document informs dealers on VWP-23-01
ODIS Quick Reference Guide.
Part ordering
Third row seating.
VW Elsa Newsletter.
Parts ordering information
Data link diagnostics and tips
This special notice is to inform dealers to return the part numbers listed (State of California only).
Mandatory fastener.
Electronic Stabilization Program (ESP) function test may not end on its own causing DTC.
New machine version added to table.
Volkswagen After Sales Weekly Communication - March 10, 2020
Added: Torque Spec table
Include additional photo's of water ingress.
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Also includes 2018-2020 Tiguan LWB
TT 001202........Also includes 2005 Jetta wagon and 2018-2020 Tiguan LWB
The part number listed in the document is to be returned if it meets the criteria provided.
VAS 6154 Replacement Part Setup Guide
This special notice is to inform dealers to return all part numbers listed in the document and order the superseded part...
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numbers going forward.
This special notice is to inform dealers to return all part numbers listed in the document.
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Only superseded part numbers to be ordered going forward.
This special notice is to inform dealers to return all part numbers listed in the document.
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Only superseded part numbers to be ordered going forward.
This information bulletin contains instructions for checking the pins/terminals for contacts and nano contacts.
Reminder for dealers to reference the repair manual and replace all necessary fasteners (bolts, nuts) that cannot be...
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re-used
Tech Tips: Vehicles with Immobilizer with Download/Discharge? New Key Will Not Program
Tech Tips Damage to Data Link Connector (DLC) from Aftermarket Devices (Cannot Communicate with Vehicle OBD System)
TECH TIP DENOTING POTENTIAL FOR DAMAGE OF THE DATA LINK CONNECTOR WHEN USING AFTER MARKET PLUG IN DEVICES OR SCAN TOOLS...
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AND SUBSEQUENT DIAGNOSTIC DIRECTION.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
Engine
66 bulletinsIdentifying and Mixing Engine Coolant
Engine Exhaust Flap Limited Warranty Extension
Volkswagen Carefree Maintenance Program ? Gasoline Engines (Except Routan) - REVISED
Carefree Maintenance Coverage for Interim Oil Changes for Certain 2009 ? 2015 MY Volkswagen TDI Clean Diesel Engine...
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Vehicles Registered in the State of Minnesota Only (US Dealers
Rattling Noises from Engine Compartment Area or Exhaust System
Engine Oils Which Meet Volkswagen Oil Quality Standard VW 502 00/505 00/505 01 and VW 504 00/507 00
Engine Change Oil Indicator Message ON Prematurely (U.S.
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Only)
Oil Consumption Measurement
Engine Change Oil Indicator Message ON Prematurely (U.S.
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Only)
Oil Consumption Measurement
Proper Removal of Engine Cover to Avoid Breakage
Engine, Misfire Diagnostic Aid
Fuel Additive to Help Prevent Sporadic Misfire Faults
Fuel Additive to Help Prevent Sporadic Misfire Faults
Fuel Additive to Help Prevent Sporadic Misfire Faults
Fuel Additive to Help Prevent Sporadic Misfire Faults
Warranty Extension for Intake Manifold & Fuel Injectors Certain 2008-2011
MIL ON, DTCs P2014 or P2015 Intake Manifold Faults Stored in ECM Fault Memory
MIL ON, DTCs P2014 or P2015 Intake Manifold Faults Stored in ECM Fault Memory
MIL ON, DTCs P2014 or P2015 Intake Manifold Faults Stored in ECM Fault Memory
Customers may complain of a rattling noise from engine or exhaust area while accelerating from 1800-3000 RPM.
To detect which line(s) is inoperative, utilize a volt meter to check for 0 V, which will be present after the open in the grid line.
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The check must be performed with the engine running and heated rear window switched on. Switch OFF the ignition and visually locate the damage. Proceed with checking any other lines as necessary. Once the damaged line is identified, repair utilizing the Repair kit by Permatex ITEM 09117.
Activated Charcoal Filter System, Solenoid Valve 1 -N80- (Canister Purge Valve) Diagnosis
For an upcoming campaign that will include all MY09-14 TDI (CBEA/CJAA) vehicles, we need to test the SVM3339 code in 200...
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vehicles of various model-years and engine/transmission combinations.
Because Volkswagen supports the development and use of renewable fuels (such as biodiesel fuel blends), customers with...
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certain 2009-2015 MY Volkswagen TDI Clean Diesel Engine vehicles registered in the State of Minnesota only will receive a communication in July 2014 regarding the use of biodiesel fuel blends in their vehicles.
For uneven rear brake pad wear, off-brake noise or an issue other than the piston does not screw-in or re-adjust out, Do...
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Not replace the rear caliper assembly.
NORMAL OIL CONSUMPTION: Below are industry standards for normal engine oil consumption
When servicing the timing chain sprocket or removing the vibration damper, be aware that one bolt holds both the...
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vibration damper (harmonic balancer) and the crankshaft timing chain sprocket to the crankshaft. Once the damper is removed, the crankshaft should not be rotated unless special tool spacer T10368 has been installed. The crankshaft timing chain sprocket and spur gear drive on the crankshaft have a coupling that must be seated correctly during assembly. Failure to install special tool spacer T10368 before rotating engine will cause the engine to skip time and bend valves.
CBFA 2.0T TSI Engine
To identify a misfiring cylinder when a random fault is set (P0300), utilize the following; Select PCM (ECM) from the module menu (figure 1).
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At the top of the screen, mouse over ?Monitors? to open the drop down list. Select OBD II monitors. From the OBD II monitor list (figure 2), scroll down and select ?Which cylinder is misfiring?(figure 3). A value block displaying all cylinder misfire counts can be viewed and also monitored while running to isolate the causal cylinder. Once the specific cylinder(s) have been isolated, proceed with misfire diagnosis to determine root cause and repair as necessary.
Incorrect torque converter or flywheel/flexplate installation can result in transmission damage.
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When installing an engine, flywheel or transmission, please follow the installation procedures outlined in ELSA. For the flywheel/flexplate, please be certain the correct shim is installed between it and the crankshaft (reference VWIQ120). When installing a torque converter, press the torque converter hub through the seal as far as the first stop. Turn the torque converter while pushing toward the transmission using light force, until the cut outs in the torque converter hub lock into the pump wheel plate. The torque converter slides in. The torque converter is installed correctly if it is easy to turn by hand and if it fits evenly in the transmission bell housing. Additionally, it should spin freely when the transmission bell housing bolts are torqued to the engine block, prior to installation of the flywheel to converter bolts (reference VWIQ121).
Turn the ignition key to the START position.
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If the engine does not crank but a clicking noise can be heard from the starter, install a jumper cable from the battery negative cable to the engine block and attempt to start the engine again. If the engine now cranks perform the following Repair Procedure A. If it still does not crank, perform Repair Procedure B.
When diagnosis on the above engine leads to the testing of the N75, please refer to the picture below.
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The diagram shows which vacuum ports on the N75 valve should hold vacuum and which ones should not.
When replacing the complete vehicle lock set (all vehicle keys and lock cylinders) for any reason, be aware that the...
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?Adapt keys? test plan will not allow the new keys to adapt to the vehicle. Instead, perform the test plan for ?New identity?. During this test plan, make the appropriate selection to indicate only the lock set has been replaced, as shown below in figures 1 and 2.
Fuel Additive to Help Prevent Sporadic Misfire Faults
Fuel additive to help prevent sporadic misfire faults.
Engine oil quality standards, update to attachments.
VW Engine Oil Capacities.
Engine oil pressure priming.
Rattling noises from engine compartmen area or exhaust system.
Oil pressure priming after engine replacement or internal repair.
Update to Volkswagen engine oil standards.
Update to Volkswagen engine oil standards.
Gasoline Engine Misfire Diagnosis document
Technical Bulletin (Rattling Noises from Engine Compartment Area or Exhaust System): Customers may complain of a...
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rattling noise from engine or exhaust area while accelerating from 1800-3000 RPM. In order to complete proper diagnosis and ensure that the noise is coming from the turbocharger use the procedure in this document.
Tech Tips (No Crank/ No Start Starter Will Not Engage and there are No Related Codes): This document informs of two...
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procedures to preform if the engine does not crank but a clicking noise can be heard from the starter.
Warranty Information (VW Engine Oil Reimbursement Table ? VW Castrol Oil Program): This communication contains the...
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?Volkswagen Engine Oil Reimbursement Table ? VW Castrol Oil Program? document which has been updated and is effective on October 1, 2013. This table is also available on WISE under Resource Center > Castrol Oil Program > VCOP Engine Oil Reimbursement Table.
Tech Tips (Uneven Rear Brake Pad Wear): For uneven rear brake pad wear, off-brake noise or an issue other than the...
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piston does not screw-in or re-adjust out, Do Not replace the rear caliper assembly. This document informs what, where to inspect for issues, and if replacement is necessary.
Technical Bulletin (Rattling Noises from Engine Compartment Area or Exhaust System): Customers may complain of a...
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rattling noise from engine or exhaust area while accelerating from 1800-3000 RPM. In order to complete proper diagnosis and ensure that the noise is coming from the turbocharger use the procedure in this document.
Tech Tips (No Crank/ No Start ?Starter Will Not Engage and there are No Related Codes): This document informs of two...
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procedures to preform if the engine does not crank but a clicking noise can be heard from the starter.
Tech Tips (Uneven Rear Brake Pad Wear): For uneven rear brake pad wear, off-brake noise or an issue other than the...
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piston does not screw-in or re-adjust out, Do Not replace the rear caliper assembly. This document informs what, where to inspect for issues, and if replacement is necessary.
Warranty Information (VW Engine Oil Reimbursement Table ? VW Castrol Oil Program): This communication contains the...
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?Volkswagen Engine Oil Reimbursement Table ? VW Castrol Oil Program? document which has been updated and is effective on October 1, 2013. This table is also available on WISE under Resource Center > Castrol Oil Program > VCOP Engine Oil Reimbursement Table.
Engine replacement tip
VOLKSWAGEN DEALERSHIP COMMUNICATION: Volkswagen announced a warranty extension program to cover the High Pressure...
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Fuel Pump on 2009-2012 model year TDI Clean Diesel Engine vehicles
VOLKSWAGEN DEALERSHIP COMMUNICATION: This document announced a warranty Volkswagen extension program to cover the High...
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Pressure Fuel Pump on 2009-2012 model year TDI Clean Diesel Engine vehicles.
Tech Tips (Oil Consumption Testing): This document informs of the expected rate of consumption of oil in a vehicle.
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It informs of the procedure to determine engine oil consumption, and possible causes for excessive engine oil consumption. The document also informs that a procedure for oil consumption testing is available in the Repair Manual under Non-DTC Based Diagnostics, and gives a example of where the information is.
Tech Tips (Technician Helpline Vehicle Check Sheets): When it becomes necessary to open a VW Technician Helpline VTA...
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case while performing diagnosis for a diesel particulate filter, manual transmission repair, or turbocharger concern, it is recommended to complete the related worksheet/check sheet before calling. This document informs where Worksheets/Check Sheets are available on ServiceNet.
Technical Bulletin (Engine Change Oil Indicator Message ON Prematurely): Based on engine operating conditions, some...
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Routan vehicles may display the ?change oil? indicator message more frequently than the every 6,000 miles (MY2009-2010), 8,000 miles (MY2011-2012) and 10,000 miles (MY2013-2014) scheduled maintenance intervals. In some instances, the ?change oil? indicator may illuminate as early as 2,500 miles (MY2009-2010) or 3,500 miles (MY 2011-2014) from the vehicle in-service date or from the last oil change. This document discusses the "Fault Codes" necessary to diagnosis, and potential remedy of the issue. The fault codes for checking warranty coverage for servicing the vehicle are also available.
Tech Tips (Routan-Identifying Misfires using WiTech): This document informs that the cylinders in the Routan vehicle...
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can be indivually diagnosed for issues.
Tech Tips: Oil Consumption Testing.
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Depending on the mileage how much oil should the vehicle consumer for distance driven
Job Aid ? VW Engine Oil Capacities (Gasoline, Diesel, Hybrid Engines)
Technical Bulletin about a customer concern stating that customer observed one or more of the shocks/struts appearing to have an oil leak.
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Document contains examples of Strut or Shock Absorber Leak Assessments
VOLKSWAGEN: SEE DOCUMENT SEARCH BUTTON FOR OWNER LETTER.
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AN EXTENSION WARRANTY, WITH SPECIFIC CONDITIONS, 10 YRS OR 120,000 MILES,WHICHEVER IS FIRST, HAS BEEN ISSUED FOR EMISSIONS CONTROL SYSTEMS WARRANTY FOR INTAKE MANIFOLD AND FUEL INJECTORS. MODEL 2008-2011. *PE
VOLKSWAGEN: ON SOME VEHICLES, LOW FUEL STORED IN ECM PRESSURE, ENGINE WOULD CRANK BUT NOT START LONG PERIODS WITHOUT...
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DRIVING, MAY RUN ROUGH AND/OR MIL ON. ALL MODELS 2008-2013. *PE
VOLKSWAGEN: ALL MODELS EXPERIENCE THE TIMING CHAIN SLIPPING, RATTLING NOISES OF THE ENGINE AFTER STARTING, AND ENGINE FAILS TO START.
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2008-13 ALL MODELS. *PE
VOLKSWAGEN: CERTAIN MODEL YEAR VEHICLES ARE EXPERIENCING ENGINE NOT STARTING, MAKING A RATTLING NOISE WHEN ENGINE HAS...
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STARTED, TIMING CHAIN KEEPS SLIPPING AND EXHAUST LIGHT COMES ON. *PE
Software & Calibration
39 bulletinsODIS Service Update
In SAGA, the time units for the Volkswagen DoubleCheck labor operation were reduced in error from 50 time units to 30...
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time units during the system update posted on July 4th.
Quick reference update guide.
ACC Calibration Process
update to required vehicle wash shampoo.
This bulletin contains general instructions for software updates.
Update to model year applicability.
Updated to include additional models and model year applicability.
Update to include 2020-2021 model and model year applicability.
Update model applicability to MY 2020.
Update to mode; and model year applicability.
Update to mode; and model year applicability.
Quick Reference Update Guide.
Updated to include model year 2014 thru 2018 applicability.
Quick Reference Update Guide: This document informs of the corresponding software/hardware and disc availability to the...
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customer concerns about a vehicle
Instrument cluster production mode solution, updated to include additional model and model year applicability.
Updated to include model year 2014 thru 2018 applicability.
Quick Reference Update Guide: This document informs of the corresponding software/hardware and disc availability to the...
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customer concerns about a vehicle
Quick Reference of vehicle concerns.
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Includes a list of Software versions and the technical bulletin numbers that referred to the concerns Updated
Quick Reference Update Guide of the vehicles expected upgraded software level.
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The latest corresponding technical bulletins that address the issues, and concerns that have been had with the vehicles.
This communication is to update our ProFi dealers of the current status of the latest inbound and outbound ProFi...
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requests.
Data Link connector pin assignment chart that is applicable to all models.
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Update model year applicability.
Quick Reference of vehicle concerns.
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Includes a list of Software versions and the technical bulletin numbers that referred to the concerns Updated
Updated to include additional model year applicability.
Update to include additional model year applicability.
Update model year applicability.
Updated to include an additional model year applicability.
Updated to include model year 2017 applicability
Updated to include additional model year applicability.
Update to model year applicability.
Update model year applicability to include 2017.
Update model and model year applicability.
QUICK INSTALL (J-49225 Routan TPM-RKE Analyzer Software Installation): This document informs the installation of the...
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TPM-RKE Analyzer software on Laptops and PC's and how to update the software from a previous version.
Technical Bulletin (Vehicle Theft Alarm May Sound Intermittently or No Vehicle Start): The vehicle theft alarm intermittently sounds for no reason.
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Multiple attempts are required to start the vehicle before the vehicle will start. The production solution to this issue was Updated software as of May 9, 2011. This document discusses the "Fault Codes" necessary to diagnosis, and potential remedy of the issue. The fault codes for checking warranty coverage for servicing the vehicle are also available.
Quick Reference Update Guide: This document informs of the corresponding software/hardware and disc availability to the...
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customer concerns about a vehicle
Service Information (wiTECH?? Software Download and Installation Instructions): wiTECH Desktop Software update to support WCM programing.
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This document informs how to install the software
Quick Reference Update Guide: This document informs of the corresponding software/hardware and disc availability to the...
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customer concerns about a vehicle
Update TB to include model year 2016 & 2017 applicability
TO UPDATE CLAIM PROCESSING STATEMENT.
Electrical
37 bulletinsThis is a notice for software changes with the ODIS diagnostic program to correct the communication during vehicle...
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programming function: A software fix is needed to correct a test that is not reading any information from the battery data module (BDM) and will output:
Customer May Experience a Discharged Battery
Battery, Use CCA when testing with the Midtronics MCR-340, Midtronics In-Charge 940 (INC 940), or VAS-6161
MIL ON, No Start, or Rough Running with DTCs P0087, P0088 or P0191 Stored in ECM Fault Memory (TDI ONLY)
MIL ON, No Start, or Rough Running with DTCs P0087, P0088 or P0191 Stored in ECM Fault Memory (TDI ONLY)
Air Conditioning, Cleaning of the Refrigerant Circuit (U.S.Only)
If key blade is found to stick or bind when opening or closing, check position of roll pin that secures key blade to mechanism.
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If roll pin is sticking out on either side (as shown below), do not replace key. Instead, use appropriate sized punch and hammer to drive in the roll pin so that it is flush with edge of mechanism.
Prior to testing the battery on any 2009 - 2014 Routan, first reference TB 2018694 (V271302) Battery, Use CCA when...
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testing with the Midtronics MCR-340, Midtronics In-Charge 940 (INC 940), or VAS-6161.
Powertrain Control Module (PCM) Adaptation
Electric coolant fans continue to run after ignition is switched off.
Minimum battery charger requirements during software updates
Battery Tester VAS 6161 introduction.
Explanation of error message received from scan tool when erasing diagnostic trouble codes (DTCs) in Control Module...
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-623- after repair.
Voltage Drop Testing.
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Updated for picture clarity.
Voltage Drop Testing.
REMOVED all 12 hour wait period before starting references.
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ADDED EFB to "Select correct battery type" in bottom box. Also Jetta Wagon 2005 and 2018-2020 Tiguan LWB.
Vehicle Fuse location assistance.
Battery Testing and Charging instruction.
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Updated to include model year 2019 applicability.
Tech Tips (Powertrain Control Module (PCM) Adaptation): To help prevent any malfunctions regarding adaptation of the...
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PCM, make sure the StarMOBILE diagnostic tool is updated to the latest level. This document instructs how to perform the adaption. If StarMOBILE diagnostic tool requires software update, file can be downloaded from a link in document VSS-12-02, available on ServiceNet under Workshop Equipment> StarMOBILE Diagnostic Tool> Service Information.
Body/Infotainment Module Software Updates: This document informs of various complaints that were addressed in software...
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updates, and technical bulletins.
Tech Tips (Battery Testing Info): This document informs Prior to testing the battery on any 2009 - 2014 Routan, first...
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reference TB 2018694 (V271302) Battery, Use CCA when testing with the Midtronics MCR-340, Midtronics In-Charge 940 (INC 940), or VAS-6161.
Technical Bulletin (Battery, Use CCA when testing with the Midtronics MCR-340, Midtronics In-Charge 940 (INC 940), or...
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VAS-6161): When testing the original factory battery in the Routan, for warranty purposes it is required to use the CCA rating of the factory battery label. The production solution to this issue is that no production change was required.
Tech Tips (Powertrain Control Module (PCM) Adaptation): To help prevent any malfunctions regarding adaptation of the...
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PCM, make sure the StarMOBILE diagnostic tool is updated to the latest level. This document instructs how to perform the adaption. If StarMOBILE diagnostic tool requires software update, file can be downloaded from a link in document VSS-12-02, available on ServiceNet under Workshop Equipment> StarMOBILE Diagnostic Tool> Service Information.
Body/Infotainment Module Software Updates: This document informs of various complaints that were addressed in software...
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updates, and technical bulletins.
Tech Tips (Battery Testing Info): This document informs Prior to testing the battery on any 2009 - 2014 Routan, first...
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reference TB 2018694 (V271302) Battery, Use CCA when testing with the Midtronics MCR-340, Midtronics In-Charge 940 (INC 940), or VAS-6161.
Technical Bulletin (Battery, Use CCA when testing with the Midtronics MCR-340, Midtronics In-Charge 940 (INC 940), or...
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VAS-6161): When testing the original factory battery in the Routan, for warranty purposes it is required to use the CCA rating of the factory battery label. The production solution to this issue is that no production change was required.
Witech usage for incorrect VIN logged into various modules
Flash: Dead Battery This Bulletin involves updating the Fold and Stow Module (FSM) with new software because the FSM...
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stays awake resulting in a continuous electrical draw. The customer may experience a dead battery.
This document contains the VW Elsa Newsletter that contains a general overview of wiring diagrams updates, technical...
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bulletins, pending service solutions, tech tips, campaigns, updates, and suggestions.
This document contains the VW Elsa Newsletter that contains a general overview of wiring diagrams updates, ElsaPro...
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infomedia icons grayed out, workshop equipment tool storage application, technical bulletins, pending service solutions, tech tips, campaigns, updates, and suggestions.
Specific diagnostic check to address DTC U0151, after TIPM component replacement.
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Part identification, location and ensured installation after rplacing Integrated Power Module.
Tech Tips (Comfort Module (J393) or BCM (J519) Replacement): This document informs If a comfort or body control module...
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is replaced during normal diagnosis, make sure the factory mode has been switched OFF. This can be accomplished by selecting the test plan through GFF or through Vehicle Self Diagnosis in adaptation channel 99. Failure to deactivate factory mode will create a concern where the door locks will not lock and/or unlock with the switch and/or the remotes.
Technical Bulletin (WIN Module Replacement): The Wireless Ignition Node (WIN) module for MY 2009-2010 Routan built...
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before June 7th 2010 have been superseded to the supplier Marquardt. These kits come with the Fobiks already programmed to the WIN module. Because of this change there is a revision in the programing of the WIN module. This document contains the procedure to update the diagnosing hardware, and service this issue.
Tech Tips (Comfort Module (J393) or BCM (J519) Replacement): This document informs if a comfort or body control module...
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is replaced during normal diagnosis, make sure the factory mode has been switched OFF. This can be accomplished by selecting guided function of either the J393 or J519 or control module OBD of J393 or J519 then selecting adaptation channel 99. Failure to deactivate factory mode will create a concern where the door locks will not lock and/or unlock with the switch and/or the remotes.
Technical Bulletin (Customer May Experience a Discharged Battery): This document involves updating the Folding Seat...
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Module (FSM) with new software because the FSM stays awake resulting in a continuous electrical draw. The production solution to this issue is Improved Folding Seat Module (FSM) software has been introduced in production. This document discusses the "Fault Codes" necessary to diagnosis, and potential remedy of the issue. The fault codes for checking warranty coverage for servicing the vehicle are also available.
PART IDENTIFICATION, LOCATION AND ENSURED INSTALLATION AFTER RPLACING INTEGRATED POWER MODULE.
VOLKSWAGEN: POWER SLIDING DOORS INOPERATIVE.
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DTC B2271 OR B2272 STORED IN FAULT MEMORY. THE POWER SLIDING DOORS WILL NOT OPEN FROM ANY OF THE SWITCHES. THE DOORS WILL WORK IN THE MANUAL MODE. THERE MAY BE DIAGNOSTIC TROUBLE CODES (DTC) STORED. THIS INVOLVES FLASH REPROGRAMMING THE POWER SLIDING DOOR MODULE REAR LEFT AND/OR RIGHT (PSDML/PSDMR) WITH NEW SOFTWARE. *PE
Infotainment
24 bulletinsSatellite Radio Overview
Coding Information for Replacing ?AC? Suffix Radios with ?AF? Suffix Replacement Unit
Bluetooth Compatibility
Vehicles Equipped with Bluetooth Hands-Free Phone ? Pairing of Android Phones
All Vehicles with Bluetooth Phone Kit Installed ? Streaming Audio from Phone to Radio
Satellite Radio Overview
When performing SVM updates, the scan tool should be hardwired to the vehicle and the Bluetooth physically turned off.
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A hard wired internet connection is also recommended.
When replacing the radio on a 2010 ? 2011 vehicle equipped with a Premium 8 (RCD 510) radio with part number ending in...
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the suffix ?AC? (1K0 035 180 AC), if the replacement part has a suffix ?AF?, make sure that online coding is performed. DO NOT PERFORM ANY SOFTWARE UPDATE OF THE ?AF? RADIO USING AN SD CARD OR ANY OTHER MEANS. No software updates are available for ?AF? suffix radios. Any attempt to update the software using an SD card or other means can result in permanent damage to the radio.
To check Bluetooth compatibility for all 2011 and newer vehicles, as well as 2010 Routan, use the link below.
For concerns of navigation inaccuracy, with or without antenna fault codes, begin by checking the number of received...
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satellites in the area of the concern. This can be accomplished by following the instruction in Technical Bulletin 2023490 Antenna Diagnosis Overview.
When pairing an Android phone to the Bluetooth system, a few extra steps may be necessary.
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Follow the instructions below to pair the phone:
The streaming music feature on vehicles equipped with factory or dealer installed Bluetooth will be available only in certain instances.
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The vehicle must be equipped with the RCD 310 or RCD 510 (Premium 8) radios or the RNS 510 or RNS 315 navigation systems. The Bluetooth system must be either the UHV low (9W2), UHV?NAR (9W7 or 9ZR) factory installed systems or the Volk ? L dealer installed system.
Radio knob replacement instead of radio replacement w/ knob part number.
Bluetooth Compatibility.
Elsa2Go campaign information is now 100% aligned with ElsaPro.
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This update to Elsa2Go ensures that both systems are displaying the same campaign information, including OPEN/CLOSED status, repair date as well as criterions at the same time without any discrepancy.
Alternative method for radio code retrieval.
Technical Bulletin (Bluetooth System Identification): This document informs of the method to understand how to identify...
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the various Bluetooth systems by: ? Visual Identification ? PR Code ? Part Number
Tech Tips (Bluetooth Compatibility): This document informs of the web address that can be used to check Bluetooth...
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compatibility for all 2011, and newer vehicles, as well as 2010 Routan
Technical Bulletin (Bluetooth System Identification): This document informs of the method to understand how to identify...
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the various Bluetooth systems by: ? Visual Identification ? PR Code ? Part Number
Tech Tips (Bluetooth Compatibility): This document informs of the web address that can be used to check Bluetooth...
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compatibility for all 2011, and newer vehicles, as well as 2010 Routan
Tech Tips (Instrument Cluster Production Mode): During PDI, or after installation of a replacement cluster, ?Pro? may...
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be displayed in place of the odometer. The high beam indicator may be flashing in the instrument cluster as well. This indicates the cluster is in Production mode. Production mode is not the same as ?Transport? mode. This document infroms of the difference between Production, and Transport mode.
Technical Bulletin (Bluetooth System Identification): This document informs how to identify the various Bluetooth...
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systems by: ? Visual Identification ? PR Code ? Part Number
Update to existing Tech Tip 91-11-01 for later model years, to direct technicians to the bluetooth compatibility chart.
Tech Tips (Bluetooth Compatibility): Where A Bluetooth compatibility list vehicles
Pre-Delivery & Maintenance
21 bulletinsVehicle Concerns Before Recall Repair Available
Section 3.30.2 Volkswagen Carefree Maintenance Policy Modifications
2010 USA Volkswagen Maintenance Schedule by Miles - Routan Only
Perfect Delivery Inspection (PDI) - Technician and Detailer Inspections
Perfect Delivery Inspection (PDI) - Technician and Detailer Inspections
Perfect Delivery Inspection (PDI) - Technician and Detailer Inspections
Wiper Blade Inspection for Proper Warranty Coding
Wiper Blade Inspection for Proper Warranty Coding
Volkswagen Warranty Policies and Procedures ? April 2014
If a needed service part is on back order, upgrade the daily order to a red order and check the ?Car Down? box to escalate the order.
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If parts assistance is needed, please call 800-767-6552 to speak with a VWGoA Parts Specialist.
If a needed service part is on back order, upgrade the daily order to a red order and check the ?Car Down? box to escalate the order.
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If parts assistance is needed, please call 800-767-6552 to speak with a VWGoA Parts Specialist.
Maintenance Schedule.
Recall Reminder Part Labels
Tech Tips (All Models 2000-2014 - Part ordering): If a needed service part is on back order, upgrade the daily order...
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to a red order and check the ?Car Down? box to escalate the order. This document informs how to contact VWGoA Parts Specialist for help.
2010 USA Volkswagen Maintenance Schedule by Miles
Routan Perfect Delivery Inspection (PDI) - Technician and Detailer Inspections: A checklist to insure a customer...
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receives a wonderful delivery of a vehicle that looks, feels, and meets the expectations of a new vehicle that he/she has purchased
2010 USA Volkswagen Maintenance Schedule by Miles
Tech Tips (All Models 2000-2014 - Part ordering): If a needed service part is on back order, upgrade the daily order...
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to a red order and check the ?Car Down? box to escalate the order. This document informs how to contact VWGoA Parts Specialist for help.
Routan Perfect Delivery Inspection (PDI) - Technician and Detailer Inspections: A checklist to insure a customer...
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receives a wonderful delivery of a vehicle that looks, feels, and meets the expectations of a new vehicle that he/she has purchased
Routan Perfect Delivery Inspection (PDI) - Technician and Detailer Inspections: A checklist to insure a customer...
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receives a wonderful delivery of a vehicle that looks, feels, and meets the expectations of a new vehicle that he/she has purchased
ROUTAN Perfect Delivery Inspection (PDI) - Technician and Detailer Inspections: A checklist to insure a customer...
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receives a wonderful delivery of a vehicle that looks, feels, and meets the expectations of a new vehicle that he/she has purchased
Body & Paint
19 bulletinsWind & Water Leak Checking
Cluster Warning Lights Coming On, Windshield Wipers Will Not Turn Off, and/or Headlights Will Not Shut Off
Removing Paint Contaminants from Exterior Paint
Removing Paint Contaminants from Exterior Paint
Rear cargo lower lift gate trim panel cargo light opening is too large.
Rear cargo lower lift gate trim panel cargo light opening is too large.
Customer concerns of all cluster warning lights coming on, windshield wipers not turning off, headlights not shutting...
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off may be caused by an interior high speed (IHS) CAN bus concern. Check the following before continuing with normal diagnosis. See TT 97-12-04 for more information about diagnosing CAN bus concerns.
Technical Bulletin (Sliding Door Trim Contacting Vehicle Rear Quarter): The customer may experience a door trim panel...
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contacting the quarter panel on either side when opening either of the sliding doors. This bulletin involves installing an additional door panel retention point to prevent the door panel from bowing and contacting the body when the sliding door is opened. This document informs how to diagnoise and the procedure to service this issue. This bulletin involves installing an additional door panel retention point to prevent the door panel from bowing and contacting the body when the sliding door is opened.
Tech Tips (Turn Signals Flash While Power Sliding Doors Are Opening): Power Sliding Side Door Open Flash is a feature...
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that can be enabled or disabled by the customer. When enabled, the left and right exterior hazard lights will flash for 12 seconds when either sliding door is opened. This will alert other drivers in the area that passenger(s) could be entering or exiting the vehicle. The Sliding Side Door Open Flash can be enabled or disabled by performing the procedure in this document:
Technical Bulletin (Sliding Door Trim Contacting Vehicle Rear Quarter): The customer may experience a door trim panel...
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contacting the quarter panel on either side when opening either of the sliding doors. This bulletin involves installing an additional door panel retention point to prevent the door panel from bowing and contacting the body when the sliding door is opened. This document informs how to diagnoise and the procedure to service this issue. This bulletin involves installing an additional door panel retention point to prevent the door panel from bowing and contacting the body when the sliding door is opened.
Tech Tips (Turn Signals Flash While Power Sliding Doors Are Opening): Power Sliding Side Door Open Flash is a feature...
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that can be enabled or disabled by the customer. When enabled, the left and right exterior hazard lights will flash for 12 seconds when either sliding door is opened. This will alert other drivers in the area that passenger(s) could be entering or exiting the vehicle. The Sliding Side Door Open Flash can be enabled or disabled by performing the procedure in this document:
explaination of cross car distorion when looking through the windshield and how the "effect" in normal.
Technical Bulletin (Rear Cargo Lamp Loose or Falls Out when Closing Rear Lift Gate): Rear cargo lower lift gate trim...
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panel cargo light opening is too large. Rear cargo light fasteners weak and do not hold light in place. This technical solution for this issue was New lower lift gate trim panel introduced with reduced light opening specification. July 9th 2011 Improved cargo light fastener tab introduced May 17th 2013. This document gives the procedure to diagnosis if a issue is present
Technical Bulletin (Rear Cargo Lamp Loose or Falls Out when Closing Rear Lift Gate): Rear cargo lower lift gate trim...
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panel cargo light opening is too large. Rear cargo light fasteners weak and do not hold light in place. The product solution for this issue was a New lower lift gate trim panel introduced with reduced light opening specification. July 9th 2011, and a Improved cargo light fastener tab introduced May 17th 2013. This document informs on how to diagnose this issue for Routan vehicles with a make year between 2009 thru 2012, but built before 5-15-2013.
Technical Bulletin (Squeaks, Rattles, Noise, Repair Materials): This doucment contains a list of components and...
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applications developed to repair concerns of squeaks, rattles, noise and trim fit conditions.
Technical Bulletin (Removing Paint Contaminants from Exterior Paint): This document informs how to remove paint...
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contaminants such as rail dust and industrial fallout from exterior paint.
VOLKSWAGEN: DUE TO INTERIOR HIGH SPEED (IHS) CAN BUS, HEADLIGHTS, WINDSHIELD WIPERS AND WARNING LIGHTS CLUSTER COMES...
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ON AND FAILS TO SHUT OFF PROPERLY. MODELS 2009-2013 ROUTAN. *PE UPDATED 07/17/2013 *JS
VOLKSWAGEN: THE POWER SLIDING DOORS ARE INOPERATIVE AND NEED REPROGRAMMING.
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*RM
VOLKSWAGEN: POWER SLIDING DOORS ARE INOPERATIVE USING ANY OF THE SWITCHES.
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THERE MAY BE TROUBLE CODES STORED. *RM
Transmission
15 bulletinsWhen diagnosing a transmission concern on a Routan, a quick learn may be suggested as a first step on vehicles with no fault codes.
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It will also be requested to observe the before and after quick learn values of the CVI.
Automatic Transmission Fluid Requirements
This bulletin provides a procedure to determine ?repair? versus ?replacement? of an automatic transmission.
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This procedure is to be used ?After? the transmission has been removed from the vehicle.
Automatic Transmission Fluid Requirements
Automatic transmission fluid requirements.
Auto Trans fluid requirements.
Transmission Fluid requirements updated to include additional model year applicability.
Technical Bulletin (Automatic Transmission Fluid Requirements): At this time, Volkswagen Group of America, Volkswagen...
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Canada do not support or warranty any use of aftermarket universal automatic transmission fluids or the machines used to flush the transmissions. This applies to all standard automatic and DSG transmissions.
Technical Bulletin (Automatic Transmission, Determining Repair versus Replacement): This bulletin provides a...
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procedure to determine "repair" versus "replacement" of an automatic transmission. This procedure is to be used "After" the transmission has been removed from the vehicle.
Technical Bulletin (Transfer Gear Bearing Noise): Some vehicles may have been built with transmission transfer gear...
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bearings that have an incorrect bearing preload, which can result in transfer gear bearing noise. Customers may indicate that they hear a high pitch noise or growl coming from the left side of the vehicle. If the symptom is present, perform the following Repair Procedure.
Tech Tips (Transmission Diagnosis): When diagnosing a transmission concern on a Routan, information can be learned may...
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be suggested as a first step on vehicles with no fault codes. It will also be requested to observe the before and after quick learn values of the CVI. What is being observed in regards to the before and after values on the CVI, is to see a change. The before values are going to be an adaptation value based off of the driver?s habits.
Technical Bulletin: This document concerns that some vehicles may have been built with transmission transfer gear...
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bearings that have an incorrect bearing preload, which can result in transfer gear bearing noise. This document diagnoses and talks about servicing the issue
This document was created In response to multiple dealership inquires about aftermarket universal (one fluid fits all)...
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automatic transmission fluids and transmission flushing, Volkswagen Group of America, Volkswagen Canada have prepared the following statement. At this time, Volkswagen Group of America, Volkswagen Canada do not support or warranty any use of aftermarket universal automatic transmission fluids or the machines used to flush the transmissions. This applies to all standard automatic and DSG transmissions. Due to the functional and design variations in each automatic transmission, the transmission fluid is developed and used by Volkswagen for specific purpose within each application. Under no circumstances are these fluids to be used outside their designated transmission and replacing any of the Volkswagen approved automatic transmission fluids with a universal ?one fluid fits all? approach is not accepted.
VOLKSWAGEN: THE GEAR BOX HAS A MOMENTARILY DELAY WHILE ACCELERATING.
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*RM
VOLKSWAGEN: THERE IS A HIGH PITCH NOISE COMING FROM THE LEFT SIDE DUE TO TRANSMISSION BEARINGS.
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2010 ROUTAN. UPDATED ON 06/24/2011. *KB 06/27/2011. *RM
Fuel System
12 bulletinsFuel Additive
High Pressure Fuel Pump Diagnosis
Install Misfueling Guard
Install Misfueling Guard
We would like to inform you that the FAQ for Service Action 20T8 has been revised to include additional information for...
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dealers to share with customers about the misfueling guard.
2009-2015 Model Year Volkswagen TDI Clean Diesel Vehicles Registered in Minnesota
The DLC is intended for use with diagnostic scan tools and by emissions testing stations.
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However, aftermarket devices (i.e., drive data recorders) that connect to the DLC have now become available.
Gasoline quality.
Update to existing tip for fuel quality checking.
Update to expand fuel testing for lean DTCS.
Update to existing tip for fuel quality checking.
VOLKSWAGEN:EVAPORATIVE (EVAP) EMISSION SYSTEM, DIAGNOSTIC TROUBLE CODE DIAGNOSIS.
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REVISED PROCEDURE DEVELOPED TO TEST EVAP SYSTEM WITHOUT FUEL CAP. *JS
HVAC & Climate
12 bulletinsReporting procedure for A/C compressor replacement regardless of the reason for failure.
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Update to model year applicability and new warranty GFF labor operation number
HVAC, Unpleasant Odor
HVAC, Unpleasant Odor
HVAC, Unpleasant Odor
A/C requirements, update to model year applicability.
Refrigerant leak diagnosis using Nitrogen.
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Updated to include ID.4
Refrigerant leak diagnosis using Nitrogen.
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Updated to include additional model and model year applicability.
A/C Compressor replacement requirements, updated to include additional model year applicability.
A/C requirements, update to title.
Using Nitrogen to assist in finding A/C refrigerant leaks.
Using Nitrogen to assist in finding A/C refrigerant leaks.
Statement referring to TB 2043893 removed.
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To include additional models and model year applicability. A.C. Compressor Replacement, GFF Required Regardless of Concern and Flush Requirement
Suspension
7 bulletinsWhat is and what is not a leaking suspension strut.
How to identify and when to replace a leaking strut
Pulling up on any of the third row seating legs is not recommended (Figure 1) as this may cause the leg(s) to not fold...
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flat when the seat is in the stowed position (figure 2). If the third row seating leg(s) do not fold flat into the seat, the tension spring on the affected leg(s) will need to be replaced.
Strut or Shock leak assessment.
Tech Tips (Third Row Seating): This document informs Pulling up on any of the third row seating legs is not recommended...
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as this may cause the leg(s) to not fold flat when the seat is in the stowed position. If the third row seating leg(s) do not fold flat into the seat, the tension spring on the affected leg(s) will need to be replaced. Repair kit part numbers, for reference only, are in this document:
Tech Tips (Third Row Seating): This document informs Pulling up on any of the third row seating legs is not recommended...
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as this may cause the leg(s) to not fold flat when the seat is in the stowed position. If the third row seating leg(s) do not fold flat into the seat, the tension spring on the affected leg(s) will need to be replaced. Repair kit part numbers, for reference only, are in this document:
VOLKSWAGEN: WHEN VEHICLE IS DRIVEN, MAY EXPERIENCE A GRINDING, GROWLING OR HUMMING NOISE, OR PREMATURE WEAR ON FRONT...
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WHEEL BEARING OR FRONT SUSPENSION WHEEL HUB BEARING NOISE. 2009-10 ROUTAN. *PE
Brakes
6 bulletinsStrut or Shock Absorber Leak Assesment.
Antilock brake function test direction.
Antilock brake function test direction.
Technical Bulletin (Vibration at the Front of the Vehicle while Braking and/or Front Brake Lining Life): This...
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bulletin involves installing new brake linings and replacing both brake rotors as required. This bulletin applies to vehicles built after January, 01, 2009 and before May, 02, 2011. The production solution to this issue was New improved brake pads being introduced. This document discusses the "Fault Codes" necessary to diagnosis, and potential remedy of the issue. The fault codes for checking warranty coverage for servicing the vehicle are also available.
Technical Bulletin (Vibration at the Front of the Vehicle while Braking and or Front Brake Lining Life): This...
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bulletin involves installing new brake linings and replacing both brake rotors as required. This bulletin applies to vehicles built after January, 01, 2009 and before May, 02, 2011. The production solution to this issue was New improved brake pads being introduced. This document discusses the "Fault Codes" necessary to diagnosis, and potential remedy of the issue. The fault codes for checking warranty coverage for servicing the vehicle are also available.
Tech Tips: Routan equipped with 3.8 L or 4.0 L - Stumble/Jerk at low speeds or while stopping, C121C stored in the ABS...
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module (sporadic)
Air Bags & Safety
4 bulletinsAirbag / Pyrotechnic Safety Belt Deployment Inquiries, update to contact information due to retirement.
VW contact when reporting a Airbag or Pyrotechnic safety belt deployment.
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Update to model year applicability.
Airbag Issues.
VOLKSWAGEN: CHILD RESTRAINT LATCH GUIDANCE FIXTURE; COMPLIANCE WITH FMVSS 225 (USA ONLY).
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UPDATE TO EXISTING TECHNICAL BULLETIN. NO PRODUCTION CHANGE REQUIRED. ALL MODELS. *PE
Lighting
3 bulletinsExterior Lights, Moisture Accumulation
Exterior Lights, Moisture Accumulation
Exterior Lights, Moisture Accumulation
Tires & Wheels
2 bulletinsThe use of tire dressing gives your tires that shiny finish that completes the image of a clean (new) vehicle.
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There are many different tire dressing products available. When choosing a product please pay close attention to its contents. Always use a water based product.
Tire Chain Information (for California dealers only) All Model Years.
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Information only for all other dealers.
Steering
2 bulletinsVOLKSWAGEN: CERTAIN MODEL YEAR VEHICLES MAY EXPERIENCE AN INCREASE IN STEERING EFFORTS, THERE IS A LEAK IN POWER...
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STEERING AT COLD START UP AND/OR THE STEERING PUMP IS NOISY. *PE
VOLKSWAGEN: REPLACE STEERING WHEEL CLOCKSPRING TO ELIMINATE/PREVENT TICKING NOISE.
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AFFECTED VEHICLES MAY HAVE BEEN BUILT WITH A CLOCKSPRING THAT CAN DEVELOP A TICKING NOISE OVER TIME. THIS TICKING NOISE CAN TYPICALLY BE HEARD WHILE TURNING THE STEERING WHEEL. *PE
Hybrid & EV
1 bulletinCampaign Reminder Communication.
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Also includes: 1998-2004 Beetle, 2003-2004 Beetle Convertible, 2019 Beetle Convertible, 1994-2004 Eurovan, 1994-2004 Golf, 1994-2004 Jetta, 2001-2004 Jetta Wagon, 2018-2019 Tiguan LWB, 1994-2004 Passat, 1994-2004 Passat Wagon, 2004 Phaeton, 2013-2016 Jetta Hybrid, 2004 R32 and 1995-2006 Cabrio.