2009 Volkswagen Routan TSBs

Also includes 2018-2020 Tiguan LWB

numbers going forward.

Only superseded part numbers to be ordered going forward.

Only superseded part numbers to be ordered going forward.

re-used

AND SUBSEQUENT DIAGNOSTIC DIRECTION.

Vehicles Registered in the State of Minnesota Only (US Dealers

Only)

Only)

The check must be performed with the engine running and heated rear window switched on. Switch OFF the ignition and visually locate the damage. Proceed with checking any other lines as necessary. Once the damaged line is identified, repair utilizing the Repair kit by Permatex ITEM 09117.

vehicles of various model-years and engine/transmission combinations.

certain 2009-2015 MY Volkswagen TDI Clean Diesel Engine vehicles registered in the State of Minnesota only will receive a communication in July 2014 regarding the use of biodiesel fuel blends in their vehicles.

Not replace the rear caliper assembly.

vibration damper (harmonic balancer) and the crankshaft timing chain sprocket to the crankshaft. Once the damper is removed, the crankshaft should not be rotated unless special tool spacer T10368 has been installed. The crankshaft timing chain sprocket and spur gear drive on the crankshaft have a coupling that must be seated correctly during assembly. Failure to install special tool spacer T10368 before rotating engine will cause the engine to skip time and bend valves.

At the top of the screen, mouse over ?Monitors? to open the drop down list. Select OBD II monitors. From the OBD II monitor list (figure 2), scroll down and select ?Which cylinder is misfiring?(figure 3). A value block displaying all cylinder misfire counts can be viewed and also monitored while running to isolate the causal cylinder. Once the specific cylinder(s) have been isolated, proceed with misfire diagnosis to determine root cause and repair as necessary.

When installing an engine, flywheel or transmission, please follow the installation procedures outlined in ELSA. For the flywheel/flexplate, please be certain the correct shim is installed between it and the crankshaft (reference VWIQ120). When installing a torque converter, press the torque converter hub through the seal as far as the first stop. Turn the torque converter while pushing toward the transmission using light force, until the cut outs in the torque converter hub lock into the pump wheel plate. The torque converter slides in. The torque converter is installed correctly if it is easy to turn by hand and if it fits evenly in the transmission bell housing. Additionally, it should spin freely when the transmission bell housing bolts are torqued to the engine block, prior to installation of the flywheel to converter bolts (reference VWIQ121).

If the engine does not crank but a clicking noise can be heard from the starter, install a jumper cable from the battery negative cable to the engine block and attempt to start the engine again. If the engine now cranks perform the following Repair Procedure A. If it still does not crank, perform Repair Procedure B.

The diagram shows which vacuum ports on the N75 valve should hold vacuum and which ones should not.

?Adapt keys? test plan will not allow the new keys to adapt to the vehicle. Instead, perform the test plan for ?New identity?. During this test plan, make the appropriate selection to indicate only the lock set has been replaced, as shown below in figures 1 and 2.

Also includes all models for 1997-2003. Also Rabbit from 2006-2009.

rattling noise from engine or exhaust area while accelerating from 1800-3000 RPM. In order to complete proper diagnosis and ensure that the noise is coming from the turbocharger use the procedure in this document.

procedures to preform if the engine does not crank but a clicking noise can be heard from the starter.

?Volkswagen Engine Oil Reimbursement Table ? VW Castrol Oil Program? document which has been updated and is effective on October 1, 2013. This table is also available on WISE under Resource Center > Castrol Oil Program > VCOP Engine Oil Reimbursement Table.

piston does not screw-in or re-adjust out, Do Not replace the rear caliper assembly. This document informs what, where to inspect for issues, and if replacement is necessary.

rattling noise from engine or exhaust area while accelerating from 1800-3000 RPM. In order to complete proper diagnosis and ensure that the noise is coming from the turbocharger use the procedure in this document.

procedures to preform if the engine does not crank but a clicking noise can be heard from the starter.

piston does not screw-in or re-adjust out, Do Not replace the rear caliper assembly. This document informs what, where to inspect for issues, and if replacement is necessary.

?Volkswagen Engine Oil Reimbursement Table ? VW Castrol Oil Program? document which has been updated and is effective on October 1, 2013. This table is also available on WISE under Resource Center > Castrol Oil Program > VCOP Engine Oil Reimbursement Table.

Fuel Pump on 2009-2012 model year TDI Clean Diesel Engine vehicles

Pressure Fuel Pump on 2009-2012 model year TDI Clean Diesel Engine vehicles.

It informs of the procedure to determine engine oil consumption, and possible causes for excessive engine oil consumption. The document also informs that a procedure for oil consumption testing is available in the Repair Manual under Non-DTC Based Diagnostics, and gives a example of where the information is.

case while performing diagnosis for a diesel particulate filter, manual transmission repair, or turbocharger concern, it is recommended to complete the related worksheet/check sheet before calling. This document informs where Worksheets/Check Sheets are available on ServiceNet.

Routan vehicles may display the ?change oil? indicator message more frequently than the every 6,000 miles (MY2009-2010), 8,000 miles (MY2011-2012) and 10,000 miles (MY2013-2014) scheduled maintenance intervals. In some instances, the ?change oil? indicator may illuminate as early as 2,500 miles (MY2009-2010) or 3,500 miles (MY 2011-2014) from the vehicle in-service date or from the last oil change. This document discusses the "Fault Codes" necessary to diagnosis, and potential remedy of the issue. The fault codes for checking warranty coverage for servicing the vehicle are also available.

can be indivually diagnosed for issues.

Depending on the mileage how much oil should the vehicle consumer for distance driven

Document contains examples of Strut or Shock Absorber Leak Assessments

AN EXTENSION WARRANTY, WITH SPECIFIC CONDITIONS, 10 YRS OR 120,000 MILES,WHICHEVER IS FIRST, HAS BEEN ISSUED FOR EMISSIONS CONTROL SYSTEMS WARRANTY FOR INTAKE MANIFOLD AND FUEL INJECTORS. MODEL 2008-2011. *PE

DRIVING, MAY RUN ROUGH AND/OR MIL ON. ALL MODELS 2008-2013. *PE

2008-13 ALL MODELS. *PE

STARTED, TIMING CHAIN KEEPS SLIPPING AND EXHAUST LIGHT COMES ON. *PE

SEE DOCUMENT SEARCH BUTTON FOR OWNER LETTER. VEHICLES EQUIPPED WITH 3.8L ENGINE; INSPECT, REPLACE A/C DISCHARGE HOSE (US ONLY). DUE TO CERTAIN DRIVING CONDITIONS A POTENTIALLY FAULTY UNDERHOOD AIR CONDITIONING DISCHARGE HOSE IN AFFECTED VEHICLES, MAY DEVELOP A CRACK AND LEAK REFRIGERANT. *PE

SEE DOCUMENT SEARCH BUTTON FOR OWNER LETTER. RADIATOR CAP INSPECTION OR REPLACEMENT. AFFECTED VEHICLES MAY HAVE A RADIATOR CAP THAT MAY EXHIBIT COOLANT WEEPAGE, RESULTING IN LOW ENGINE COOLANT LEVELS OVER TIME. *PE

*PE

A SMALL NUMBER OF AFFECTED VEHICLES MAY HAVE BEEN BUILT WITH AN INCORRECT PCV VALVE. THIS CAN CAUSE SOME VEHICLES TO EXCEED FEDERAL AND/OR CALIFORNIA EMISSIONS STANDARDS AND MAY CAUSE THE VEHICLE TO FAIL AN EMISSION INSPECTION OR I/M SMOG CHECK TEST. *PE

programming function: A software fix is needed to correct a test that is not reading any information from the battery data module (BDM) and will output:

If roll pin is sticking out on either side (as shown below), do not replace key. Instead, use appropriate sized punch and hammer to drive in the roll pin so that it is flush with edge of mechanism.

testing with the Midtronics MCR-340, Midtronics In-Charge 940 (INC 940), or VAS-6161.

-623- after repair.

ADDED EFB to "Select correct battery type" in bottom box. Also Jetta Wagon 2005 and 2018-2020 Tiguan LWB.

Updated to include model year 2019 applicability.

PCM, make sure the StarMOBILE diagnostic tool is updated to the latest level. This document instructs how to perform the adaption. If StarMOBILE diagnostic tool requires software update, file can be downloaded from a link in document VSS-12-02, available on ServiceNet under Workshop Equipment> StarMOBILE Diagnostic Tool> Service Information.

updates, and technical bulletins.

reference TB 2018694 (V271302) Battery, Use CCA when testing with the Midtronics MCR-340, Midtronics In-Charge 940 (INC 940), or VAS-6161.

VAS-6161): When testing the original factory battery in the Routan, for warranty purposes it is required to use the CCA rating of the factory battery label. The production solution to this issue is that no production change was required.

PCM, make sure the StarMOBILE diagnostic tool is updated to the latest level. This document instructs how to perform the adaption. If StarMOBILE diagnostic tool requires software update, file can be downloaded from a link in document VSS-12-02, available on ServiceNet under Workshop Equipment> StarMOBILE Diagnostic Tool> Service Information.

updates, and technical bulletins.

reference TB 2018694 (V271302) Battery, Use CCA when testing with the Midtronics MCR-340, Midtronics In-Charge 940 (INC 940), or VAS-6161.

VAS-6161): When testing the original factory battery in the Routan, for warranty purposes it is required to use the CCA rating of the factory battery label. The production solution to this issue is that no production change was required.

stays awake resulting in a continuous electrical draw. The customer may experience a dead battery.

bulletins, pending service solutions, tech tips, campaigns, updates, and suggestions.

infomedia icons grayed out, workshop equipment tool storage application, technical bulletins, pending service solutions, tech tips, campaigns, updates, and suggestions.

Part identification, location and ensured installation after rplacing Integrated Power Module.

is replaced during normal diagnosis, make sure the factory mode has been switched OFF. This can be accomplished by selecting the test plan through GFF or through Vehicle Self Diagnosis in adaptation channel 99. Failure to deactivate factory mode will create a concern where the door locks will not lock and/or unlock with the switch and/or the remotes.

before June 7th 2010 have been superseded to the supplier Marquardt. These kits come with the Fobiks already programmed to the WIN module. Because of this change there is a revision in the programing of the WIN module. This document contains the procedure to update the diagnosing hardware, and service this issue.

Wireless Control Module (WCM) replacement kits.

for MY 2009 Routan been superseded to the supplier Marquardt. These kits come with the Fobiks already programmed to the WIN module. Because of this change there is a revision in the programing of the WIN module. The procedure for programming the Marquardt Wireless Control Module (WCM) replacement kits is in this document.

is replaced during normal diagnosis, make sure the factory mode has been switched OFF. This can be accomplished by selecting guided function of either the J393 or J519 or control module OBD of J393 or J519 then selecting adaptation channel 99. Failure to deactivate factory mode will create a concern where the door locks will not lock and/or unlock with the switch and/or the remotes.

Module (FSM) with new software because the FSM stays awake resulting in a continuous electrical draw. The production solution to this issue is Improved Folding Seat Module (FSM) software has been introduced in production. This document discusses the "Fault Codes" necessary to diagnosis, and potential remedy of the issue. The fault codes for checking warranty coverage for servicing the vehicle are also available.

DTC B2271 OR B2272 STORED IN FAULT MEMORY. THE POWER SLIDING DOORS WILL NOT OPEN FROM ANY OF THE SWITCHES. THE DOORS WILL WORK IN THE MANUAL MODE. THERE MAY BE DIAGNOSTIC TROUBLE CODES (DTC) STORED. THIS INVOLVES FLASH REPROGRAMMING THE POWER SLIDING DOOR MODULE REAR LEFT AND/OR RIGHT (PSDML/PSDMR) WITH NEW SOFTWARE. *PE

VEHICLE MAY EXPERIENCE THE POWER SLIDING DOOR INTERMITTENTLY NOT FULLY CLOSING WHEN ACTIVATED WITH EITHER THE KEY FOB OR SWITCHES LOCATED IN THE VEHICLE. THE POWER SLIDING DOOR WILL BEGIN THE CLOSING PROCESS, BUT THEN REVERSE AT NEARLY THE CLOSING POINT, WITHOUT ANY OBVIOUS OBSTRUCTION. *PE

time units during the system update posted on July 4th.

customer concerns about a vehicle

customer concerns about a vehicle

Includes a list of Software versions and the technical bulletin numbers that referred to the concerns Updated

The latest corresponding technical bulletins that address the issues, and concerns that have been had with the vehicles.

requests.

Update model year applicability.

Includes a list of Software versions and the technical bulletin numbers that referred to the concerns Updated

TPM-RKE Analyzer software on Laptops and PC's and how to update the software from a previous version.

Multiple attempts are required to start the vehicle before the vehicle will start. The production solution for this issue was a software update as of May 9, 2011. This document discusses the "Fault Codes" necessary to diagnosis, and potential remedy of the issue. The fault codes for checking warranty coverage for servicing the vehicle are also available.

customer concerns about a vehicle

This document informs how to install the software

Desktop Software update to support WCM programing. Replacement WCM parts for MY 2009 Routan have been updated with a new supplier (Marquardt). wiTECH Software V13.04.15 is required to enable replacement WCM programing.

customer concerns about a vehicle

If parts assistance is needed, please call 800-767-6552 to speak with a VWGoA Parts Specialist.

If parts assistance is needed, please call 800-767-6552 to speak with a VWGoA Parts Specialist.

to a red order and check the ?Car Down? box to escalate the order. This document informs how to contact VWGoA Parts Specialist for help.

receives a wonderful delivery of a vehicle that looks, feels, and meets the expectations of a new vehicle that he/she has purchased

to a red order and check the ?Car Down? box to escalate the order. This document informs how to contact VWGoA Parts Specialist for help.

receives a wonderful delivery of a vehicle that looks, feels, and meets the expectations of a new vehicle that he/she has purchased

receives a wonderful delivery of a vehicle that looks, feels, and meets the expectations of a new vehicle that he/she has purchased

receives a wonderful delivery of a vehicle that looks, feels, and meets the expectations of a new vehicle that he/she has purchased

THE FRONT VENTILATION DRAIN TUBE MAY ALLOW WATER ONTO THE PASSENGER FLOOR. 2009 ROUTAN. *RM

THE RADIATOR CAP IS FAULTY AND MAY EXHIBIT LEAKAGE WHICH WILL RESULT IN LOW COOLANT LEVELS. 2009 ROUTAN. *RM

Tilting and auto dimming of the passenger?s mirror is not supported.

off may be caused by an interior high speed (IHS) CAN bus concern. Check the following before continuing with normal diagnosis. See TT 97-12-04 for more information about diagnosing CAN bus concerns.

contacting the quarter panel on either side when opening either of the sliding doors. This bulletin involves installing an additional door panel retention point to prevent the door panel from bowing and contacting the body when the sliding door is opened. This document informs how to diagnoise and the procedure to service this issue. This bulletin involves installing an additional door panel retention point to prevent the door panel from bowing and contacting the body when the sliding door is opened.

that can be enabled or disabled by the customer. When enabled, the left and right exterior hazard lights will flash for 12 seconds when either sliding door is opened. This will alert other drivers in the area that passenger(s) could be entering or exiting the vehicle. The Sliding Side Door Open Flash can be enabled or disabled by performing the procedure in this document:

contacting the quarter panel on either side when opening either of the sliding doors. This bulletin involves installing an additional door panel retention point to prevent the door panel from bowing and contacting the body when the sliding door is opened. This document informs how to diagnoise and the procedure to service this issue. This bulletin involves installing an additional door panel retention point to prevent the door panel from bowing and contacting the body when the sliding door is opened.

that can be enabled or disabled by the customer. When enabled, the left and right exterior hazard lights will flash for 12 seconds when either sliding door is opened. This will alert other drivers in the area that passenger(s) could be entering or exiting the vehicle. The Sliding Side Door Open Flash can be enabled or disabled by performing the procedure in this document:

panel cargo light opening is too large. Rear cargo light fasteners weak and do not hold light in place. This technical solution for this issue was New lower lift gate trim panel introduced with reduced light opening specification. July 9th 2011 Improved cargo light fastener tab introduced May 17th 2013. This document gives the procedure to diagnosis if a issue is present

panel cargo light opening is too large. Rear cargo light fasteners weak and do not hold light in place. The product solution for this issue was a New lower lift gate trim panel introduced with reduced light opening specification. July 9th 2011, and a Improved cargo light fastener tab introduced May 17th 2013. This document informs on how to diagnose this issue for Routan vehicles with a make year between 2009 thru 2012, but built before 5-15-2013.

applications developed to repair concerns of squeaks, rattles, noise and trim fit conditions.

ON AND FAILS TO SHUT OFF PROPERLY. MODELS 2009-2013 ROUTAN. *PE UPDATED 07/17/2013 *JS

*RM

THERE MAY BE TROUBLE CODES STORED. *RM

A hard wired internet connection is also recommended.

satellites in the area of the concern. This can be accomplished by following the instruction in Technical Bulletin 2023490 Antenna Diagnosis Overview.

Follow the instructions below to pair the phone:

The vehicle must be equipped with the RCD 310 or RCD 510 (Premium 8) radios or the RNS 510 or RNS 315 navigation systems. The Bluetooth system must be either the UHV low (9W2), UHV?NAR (9W7 or 9ZR) factory installed systems or the Volk ? L dealer installed system.

This update to Elsa2Go ensures that both systems are displaying the same campaign information, including OPEN/CLOSED status, repair date as well as criterions at the same time without any discrepancy.

the various Bluetooth systems by: ? Visual Identification ? PR Code ? Part Number

the various Bluetooth systems by: ? Visual Identification ? PR Code ? Part Number

be displayed in place of the odometer. The high beam indicator may be flashing in the instrument cluster as well. This indicates the cluster is in Production mode. Production mode is not the same as ?Transport? mode. This document infroms of the difference between Production, and Transport mode.

systems by: ? Visual Identification ? PR Code ? Part Number

displayed in the VIN search tool on the vw.com brand website. At this time, the only recall that will show with a pending status in the VIN search tool will be for 2009 model year Volkswagen Routan vehicles that have been added to Safety Recall 28G1. Due to parts supply issues, at this time Volkswagen is unable to begin repairing 2009 model year vehicles under the 28G1 recall. Therefore, code RNA1 has been temporarily assigned to the affected 2009 model year vehicles, in order to allow them to show in the VIN search tool as "Repair Not Yet Available." The RNA1 code will also be used to identify these vehicles in Elsa. An interim customer notification will be mailed to all affected 2009 MY Routan customers, advising them of the pending recall and letting them know that parts are not currently available. This notification will take place on or about August 29, 2014. Once parts become available, we will notify dealers and customers accordingly. If you have any questions or require additional assistance, please contact Warranty. As always, any press inquiries should be directed to Volkswagen Public Relations.

Update to model year applicability and new warranty GFF labor operation number

To include additional models and model year applicability. A.C. Compressor Replacement, GFF Required Regardless of Concern and Flush Requirement

document informs of upcomming Campaigns (19G8 Customer Satisfaction Campaign ? Radiator Cap, and 87C2 Customer Satisfaction Campaign ? A/C Discharge Hose) that will be closed. This document also notifies the last dates for repairs, else visibility, and claim entry.

document informs of upcomming Campaigns (19G8 Customer Satisfaction Campaign ? Radiator Cap, and 87C2 Customer Satisfaction Campaign ? A/C Discharge Hose) that will be closed. This document also notifies the last dates for repairs, else visibility, and claim entry.

2009 ROUTAN VEHICLES MAY EXPERIENCE AIR CONDITION PERFORMANCE ISSUES DUE TO A DISCHARGE HOSE UNDER THE HOOD. *RM

dealers to share with customers about the misfueling guard.

However, aftermarket devices (i.e., drive data recorders) that connect to the DLC have now become available.

REVISED PROCEDURE DEVELOPED TO TEST EVAP SYSTEM WITHOUT FUEL CAP. *JS

It will also be requested to observe the before and after quick learn values of the CVI.

This procedure is to be used ?After? the transmission has been removed from the vehicle.

procedure to determine "repair" versus "replacement" of an automatic transmission. This procedure is to be used "After" the transmission has been removed from the vehicle.

be suggested as a first step on vehicles with no fault codes. It will also be requested to observe the before and after quick learn values of the CVI. What is being observed in regards to the before and after values on the CVI, is to see a change. The before values are going to be an adaptation value based off of the driver?s habits.

*RM

IN SOME VEHICLES IT IS POSSIBLE THAT A BUSHING INSIDE THE MECHATRONIC UNIT HAS THE POTENTIAL TO WEAR OUT PREMATURELY, CAUSING THE CLUTCHES INSIDE THE TRANSMISSION TO OPERATE LESS SMOOTHLY THAN BEFORE. THE DRIVER WILL BEGIN TO NOTICE CHANGES IN THE WAY THE VEHICLE FEELS AS THE TRANSMISSION SHIFTS (JERKING). THIS CHANGE CAN BECOME VERY PRONOUNCED, THE VEHICLE REMAINS SAFE TO DRIVE. *PE

VEHICLES PRODUCED WITH THE 62TE TRANSMISSION (SALES CODE DG2) WERE SHIPPED WITH THE SPEED SENSOR WIRE THAT COULD CATCH ON THE CV BOOT CLAMP. IMPROVED WIRING HARNESS INSTALLATION BEGINNING WITH MODEL YEAR 2010 PRODUCTION. *PE

VEHICLES PRODUCED WITH THE 62TE TRANSMISSION, (SALES CODE DG2) WERE SHIPPED WITH THE SPEED SENSOR WIRE THAT COULD CATCH ON THE CV BOOT CLAMP. IMPROVED WIRING HARNESS INSTALLATION BEGINNING WITH MODEL YEAR 2010 PRODUCTION. *PE

flat when the seat is in the stowed position (figure 2). If the third row seating leg(s) do not fold flat into the seat, the tension spring on the affected leg(s) will need to be replaced.

as this may cause the leg(s) to not fold flat when the seat is in the stowed position. If the third row seating leg(s) do not fold flat into the seat, the tension spring on the affected leg(s) will need to be replaced. Repair kit part numbers, for reference only, are in this document:

as this may cause the leg(s) to not fold flat when the seat is in the stowed position. If the third row seating leg(s) do not fold flat into the seat, the tension spring on the affected leg(s) will need to be replaced. Repair kit part numbers, for reference only, are in this document:

WHEEL BEARING OR FRONT SUSPENSION WHEEL HUB BEARING NOISE. 2009-10 ROUTAN. *PE

bulletin involves installing new brake linings and replacing both brake rotors as required. This bulletin applies to vehicles built after January, 01, 2009 and before May, 02, 2011. The production solution to this issue was New improved brake pads being introduced. This document discusses the "Fault Codes" necessary to diagnosis, and potential remedy of the issue. The fault codes for checking warranty coverage for servicing the vehicle are also available.

bulletin involves installing new brake linings and replacing both brake rotors as required. This bulletin applies to vehicles built after January, 01, 2009 and before May, 02, 2011. The production solution to this issue was New improved brake pads being introduced. This document discusses the "Fault Codes" necessary to diagnosis, and potential remedy of the issue. The fault codes for checking warranty coverage for servicing the vehicle are also available.

module (sporadic)

TB updated to include model year 2019 applicability.

updated to a different supplier Marquardt. It is required that the latest wiTECH Software V13.04.15 be installed to enable the new WCM programing. This document informs how to install the software.

Update to model year applicability.

UPDATE TO EXISTING TECHNICAL BULLETIN. NO PRODUCTION CHANGE REQUIRED. ALL MODELS. *PE

There are many different tire dressing products available. When choosing a product please pay close attention to its contents. Always use a water based product.

Information only for all other dealers.

Also includes: 1998-2004 Beetle, 2003-2004 Beetle Convertible, 2019 Beetle Convertible, 1994-2004 Eurovan, 1994-2004 Golf, 1994-2004 Jetta, 2001-2004 Jetta Wagon, 2018-2019 Tiguan LWB, 1994-2004 Passat, 1994-2004 Passat Wagon, 2004 Phaeton, 2013-2016 Jetta Hybrid, 2004 R32 and 1995-2006 Cabrio.

STEERING AT COLD START UP AND/OR THE STEERING PUMP IS NOISY. *PE