2021 Toyota RAV4 Hybrid TSBs
162 Technical Service Bulletins across 14 categories
Categories
Engine
47 bulletinsAlthough the flow shut-off valve is covered by Toyotas New Vehicle Limited Warranty for 36 months or 36,000 miles...
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(whichever comes first), we at Toyota care about the customers ownership experience. Toyota is providing coverage for repairs related to Flow Shut-off Valve Coolant Leak.
Although the HV Floor Under Wire Harness and Rear Traction Motor Cable is covered by Toyotas New Vehicle Limited...
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Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers ownership experience. Toyota is providing extended coverage under this Customer Support Program for repairs related to excessive corrosion to the wire harness connections at the Rear Motor Generator. Excessive corrosion can cause AM Radio Static during certain drive cycles, or the vehicle may not start.
Although the HV Floor Under Wire Harness and Rear Traction Motor Cable is covered by Toyotas New Vehicle Limited...
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Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers ownership experience. Toyota is providing extended coverage under this Customer Support Program for repairs related to excessive corrosion to the wire harness connections at the Rear Motor Generator. Excessive corrosion can cause AM Radio Static during certain drive cycles, or the vehicle may not start.
The subject vehicles are equipped with a rear motor unit and an HV Floor Under Wire that provide high voltage to operate the motor.
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Mud, water, or road salt could potentially enter the HV Floor Underwire connector housing and could cause corrosion over time. Excessive corrosion could cause AM Radio Static during certain driving cycles, or the vehicle may not start.
TECHNICAL INSTRUCTIONS FOR 25TD01 REAR TRACTION MOTOR CABLE CORROSION CERTAIN 2019 - 2024 RAV4 HV (AWD), 2021- 2024 RAV4...
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PRIME, 2020-2024 HIGHLANDER HV (AWD), 2021-2024 VENZA HV, 2023-2024 CROWN HV VEHICLES
The subject vehicles are equipped with a rear motor unit and an HV Floor Under Wire that provide high voltage to operate the motor.
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Mud, water, or road salt could potentially enter the HV Floor Underwire connector housing and could cause corrosion over time. Excessive corrosion could cause AM Radio Static during certain driving cycles, or the vehicle may not start.
TECHNICAL INSTRUCTIONS FOR 25TD01 REAR TRACTION MOTOR CABLE CORROSION CERTAIN 2019 - 2024 RAV4 HV (AWD) 2021- 2024 RAV4...
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PRIME 2020-2024 HIGHLANDER HV (AWD) 2021-2024 VENZA HV 2023-2024 CROWN HV
The subject vehicles are equipped with a rear motor unit and an HV Floor Under Wire that provide high voltage to operate the motor.
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Mud, water, or road salt could potentially enter the HV Floor Underwire connector housing and could cause corrosion over time. Excessive corrosion could cause AM Radio Static during certain driving cycles, or the vehicle may not start.
The specific condition covered by this program is for a small engine coolant leak that can occur from the flow shut-off...
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valve that can allow coolant to drip on other parts of the vehicle. This can cause "Engine Maintenance Required" to be displayed on the instrument cluster or cause the A/C not to function normally. Although the flow shut-off valve is covered by Toyotas New Vehicle Limited Warranty for 36 months or 36,000 miles (whichever comes first), we at Toyota care about the customers ownership experience. Toyota is providing coverage for repairs related to Flow Shut-off Valve Coolant Leak.
Some 2018 2021 model year Toyota vehicles equipped with an A25A-FKS, A25A-FXS, or M20A-FKS engine may exhibit a...
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condition in which an Engine Maintenance Required message is displayed in the Multi-Information Display (MID). Additionally, the vehicle will exhibit DTC(s) P268111 (Engine Coolant Bypass Valve Circuit Short to Ground) and/or P268115 (Engine Coolant Bypass Valve Circuit Short to Battery or Open).
Although the flow shut-off valve is covered by Toyotas New Vehicle Limited Warranty for 36 months or 36,000 miles...
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(whichever comes first), we at Toyota care about the customers ownership experience. Toyota is providing coverage for repairs related to Flow Shut-off Valve Coolant Leak.
Although the flow shut-off valve is covered by Toyotas New Vehicle Limited Warranty for 36 months or 36,000 miles...
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(whichever comes first), we at Toyota care about the customers ownership experience. Toyota is providing coverage for repairs related to Flow Shut-off Valve Coolant Leak.
Some 2021-2025 MY Highlander HV, Sienna HV, RAV4, and RAV4 HV, may exhibit an oil leak from the area where the camshaft...
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cover, camshaft housing, and the timing chain covers meet. This is typically seen on the exhaust side of the engine.
Some 2018 2021 model year Toyota vehicles equipped with an A25A-FKS, A25A-FXS, or M20A-FKS engine may exhibit a...
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condition in which an Engine Maintenance Required message is displayed in the Multi-Information Display (MID). Additionally, the vehicle will exhibit DTC(s) P268111 (Engine Coolant Bypass Valve Circuit Short to Ground) and/or P268115 (Engine Coolant Bypass Valve Circuit Short to Battery or Open).
CUSTOMER SUPPORT PROGRAM 24TE04 Multiple Model & Model Year Toyota Vehicles Coverage for Flow Shut-off Valve Coolant...
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Leak Frequently Asked Questions
Although the flow shut-off valve is covered by Toyotas New Vehicle Limited Warranty for 36 months or 36,000 miles...
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(whichever comes first), we at Toyota care about the customers ownership experience. Toyota is providing coverage for repairs related to Flow Shut-off Valve Coolant Leak.
Although the flow shut-off valve is covered by Toyotas New Vehicle Limited Warranty for 36 months or 36,000 miles...
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(whichever comes first), we at Toyota care about the customers ownership experience. Toyota is providing coverage for repairs related to Flow Shut-off Valve Coolant Leak.
In our continuing efforts to ensure the best in customer satisfaction, Toyota is announcing a Customer Support Program...
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to provide coverage for Flow Shut-off Valve Coolant Leak on multiple Model & Model Year Toyota Vehicles. Although the flow shut-off valve is covered by Toyotas New Vehicle Limited Warranty for 36 months or 36,000 miles (whichever comes first), we at Toyota care about the customers ownership experience. Toyota is providing coverage for repairs related to Flow Shut-off Valve Coolant Leak.
Some 2018 2021 model year Toyota vehicles equipped with an A25A-FKS, A25A-FXS, or M20A-FKS engine may exhibit a...
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condition in which an Engine Maintenance Required message is displayed in the Multi-Information Display (MID). Additionally, the vehicle will exhibit DTC(s) P268111 (Engine Coolant Bypass Valve Circuit Short to Ground) and/or P268115 (Engine Coolant Bypass Valve Circuit Short to Battery or Open).
This Customer Support Program provides coverage as it applies to Flow Shut-off Valve Coolant Leak on Certain 2019-2021...
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Avalon & Avalon HV, 2018-2021 Camry & Camry HV, Certain 2020-2021 Corolla, Certain 2019-2021 Corolla HB, 2020-2021 Highlander, Certain 2019-2021 RAV4 & RAV4 HV, Certain 2021 RAV4 PHV, Certain 2021 Sienna HV, Certain 2021 Venza vehicles. The specific condition covered by this program is a small engine coolant leak can occur from a specific valve that can allow coolant to drip on other parts of the vehicle. This can cause "Maintenance Required" to be displayed on the instrument cluster or cause the A/C not to function normally. If the condition is verified, the vehicle will be repaired with a new Flow Shut-off Valve under the terms of this Customer Support Program
Frequently Asked Questions CUSTOMER SUPPORT PROGRAM 24TE04 Multiple Model & Model Year Toyota Vehicles Coverage for Flow...
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Shut-off Valve Coolant Leak
Although the flow shut-off valve is covered by Toyotas New Vehicle Limited Warranty for 36 months or 36,000 miles...
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(whichever comes first), we at Toyota care about the customers ownership experience. Toyota is providing coverage for repairs related to Flow Shut-off Valve Coolant Leak.
TECHNICAL INSTRUCTIONS FOR CUSTOMER SUPPORT PROGRAM 22TE09 HV FLOOR UNDER WIRE HARNESS AND REAR TRACTION MOTOR CABLE...
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CORROSION CERTAIN 2019 2022 MODEL YEAR RAV4 HYBRID AWD
After jump-starting, the vehicle may experience a no-start condition and multiple DTCs including U010087.
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Upon investigation, it is found that the engine ECU has been damaged and needs to be replaced. In several cases, it was found that the cause of the ECU damage was improper jump starting. Further investigation found that ECU damage may occur if the negative (ground) cable clamps are attached on or around the engine ECU or ECU mounting bracket.
After jump-starting, the vehicle may experience a no-start condition and multiple DTCs including U010087.
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Upon investigation, it is found that the engine ECU has been damaged and needs to be replaced. In several cases, it was found that the cause of the ECU damage was improper jump starting. Further investigation found that ECU damage may occur if the negative (ground) cable clamps are attached on or around the engine ECU or ECU mounting bracket.
This is to advise of various price adjustments that will affect Toyota Genuine Motor Oil and Long Life Coolant, effective March 1, 2024.
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These products are ordered through the Toyota Complete Maintenance Care (TCMC) website.
Some 2018 ? 2024 model year Toyota vehicles equipped with an A25A-FKS, A25A-FXS, M20A-FKS, or M20A-FXS engine may...
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exhibit one or more of the following conditions: ?Milky/discolored engine oil. ?An ?Oil Pressure Low? warning message on the Multi-information Display (MID). ?A MIL ON condition with Diagnostic Trouble Codes (DTCs) P05202A (Engine Oil Pressure Sensor/Switch ?A? Signal Stuck in Range) and/or P052477 (Engine Oil Pressure Too Low [Severe]) present. Moisture from blow-by gases condenses and accumulates in the engine oil during short trips in extreme cold weather. When the moisture in the oil freezes, the oil pressure may drop, and the aforementioned warning indicators may display. Follow the procedures in this bulletin to address these conditions.
Engine Oil Leak between the Lower Oil Pan and Crank Case
Toyota vehicles equipped with an A25A-FKS or A25A-FXS engine may exhibit reduced engine power and/or a MIL ON condition
Some 2019 model year Avalon Hybrid, 2018 ? 2019 Camry Hybrid, and 2019 ? 2021 RAV4 Hybrid vehicles may exhibit a MIL ON...
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condition with Diagnostic Trouble Code (DTC) P019064 (Fuel Rail Pressure Sensor ?A? Signal Plausibility Failure). The Engine Control Module (ECM) (SAE term: Powertrain Control Module/PCM) logic has been modified to reduce the possibility of this condition.
Some 2020 ? 2023 model year Highlander Hybrid and 2021 ? 2023 model year RAV4 Hybrid, RAV4 Prime, Sienna Hybrid, and...
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Venza Hybrid vehicles may exhibit a MIL ON condition with one or both of the following Diagnostic Trouble Codes (DTCs) present: ?P24517F ? Evaporative Emission System Switching Valve Actuator Stuck Off. ?P14502A ? Fuel Tank Pressure Sensor Signal Stuck in Range.
DP: Although the HV Floor Under Wire Harness and Rear Traction Motor Cable is covered by Toyota?s New Vehicle Limited...
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Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to excessive corrosion to the wire harness connections at the Rear Motor Generator. Excessive corrosion can cause AM Radio Static during certain drive cycles, or, following certain warning indicators, the vehicle may not start.
DP: Although the high-pressure fuel pump is covered by Toyota?s New Vehicle Limited Warranty for 5 years or 60,000 miles...
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(whichever comes first), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to the presence of a fuel odor in or around the engine bay originating at the high-pressure fuel pump of the subject vehicles.
TI: TECHNICAL INSTRUCTIONS FOR CUSTOMER SUPPORT PROGRAM 22TE09 HV FLOOR UNDER WIRE HARNESS AND REAR TRACTION MOTOR...
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CABLE CORROSION CERTAIN 2019 ?2022 MODEL YEAR RAV4 HYBRID AWD
DP: Although the HV Floor Under Wire Harness and Rear Traction Motor Cable is covered by Toyota?s New Vehicle Limited...
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Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to excessive corrosion to the wire harness connections at the Rear Motor Generator. Excessive corrosion can cause AM Radio Static during certain drive cycles or the vehicle may not start.
Some Model Year 2018-2021 vehicles equipped with A25A-FKS/FXS or M20A-FKS/FXS engines may display the following message...
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?Engine Maintenance Required Visit Your Dealer? on the combination meter.
DP: The subject vehicles may have been equipped with an engine containing an incorrectly manufactured Crankcase Case Vent.
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If the engine is equipped with an incorrectly manufactured Crankcase Case Vent, the vehicle may not comply with certain Federal emissions regulations
DP: The subject vehicles may have been equipped with an engine containing an incorrectly manufactured Crankcase Case Vent.
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If the engine is equipped with an incorrectly manufactured Crankcase Case Vent, the vehicle may not comply with certain Federal emissions regulations.
After jump-starting, the vehicle may experience a no-start condition and multiple DTCs including U010087.
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Upon investigation, it is found that the engine ECU has been damaged and needs to be replaced (Fig 1). In several cases, it was found that the cause of the ECU damage was improper jump starting. Further investigation found that ECU damage may occur if the jumper cables are hooked up on or around the engine ECU or ECU mounting bracket
RL: The subject vehicles may have been equipped with an engine containing an incorrectly manufactured Crankcase Case Vent.
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If the engine is equipped with an incorrectly manufactured Crankcase Case Vent, the vehicle may not comply with certain Federal emissions regulations.
DP: The subject vehicles may have been equipped with an engine containing an incorrectly manufactured Crankcase Case Vent.
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If the engine is equipped with an incorrectly manufactured Crankcase Case Vent, the vehicle may release crankcase emissions
Some 2019 model year Avalon Hybrid, 2018 ? 2019 Camry Hybrid, and 2019 ? 2021 RAV4 Hybrid vehicles may exhibit a MIL ON...
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condition with Diagnostic Trouble Code (DTC) P019064 (Fuel Rail Pressure Sensor ?A? Signal Plausibility Failure). The Engine Control Module (ECM) (SAE term: Powertrain Control Module/PCM) logic has been modified to reduce the possibility of this condition. Follow the Repair Procedure in this bulletin to address this condition.
Some 2019 ? 2021 model year RAV4 Hybrid vehicles may exhibit a MIL ON condition with one or both of the following...
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Diagnostic Trouble Codes (DTCs) stored: ?P0AA649 (Hybrid/EV Battery Voltage System Isolation Internal Electronic Failure) ?P1C8049 (Hybrid/EV Battery Voltage System Isolation [Rear Motor Area] Internal Electronic Failure) The vehicle may also exhibit static or distortion when listening to AM radio. These conditions may be caused by corrosion on the high-voltage wire harness below the vehicle at connector Y6 at Motor Generator Rear (MGR) or dirt and debris inside the connector
After jump-starting, the vehicle may experience a no-start condition and multiple DTCs including U010087.
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Upon investigation, it is found that the engine ECU has been damaged and needs to be replaced (Fig 1). In several cases, it was found that the cause of the ECU damage was improper jump starting. Further investigation found that ECU damage may occur if the jumper cables are hooked up on or around the engine ECU or ECU mounting bracket
Some 2021-2022 TMMK built vehicles with A25A-FKS/FXS engines may exhibit an oil leak from the No.2 Oil Pan.
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This issue is currently under investigation
Some 2018 ? 2022 model year Toyota vehicles equipped with an A25A-FKS, A25A-FXS, or M20A-FKS engine may exhibit one or...
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more of the following conditions: ?Milky/Discolored engine oil. ?An ?Oil Pressure Low? warning message on the Multi-information Display (MID). ?A MIL ON condition with Diagnostic Trouble Codes (DTCs) P05202A (Engine Oil Pressure Sensor/Switch "A" Signal Stuck in Range) and/or P052477 (Engine Oil Pressure too low [Severe]). Moisture from blow-by gases condenses and accumulates in the engine oil during short trips in extreme cold weather. When the moisture in the oil freezes, the oil pressure may drop, and the aforementioned warning indicators may display. Follow the procedures in this bulletin to address these conditions.
Some 2021-2022 TMMK built vehicles with A25A-FKS/FXS engines may exhibit an oil leak from the No.2 Oil Pan.
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This issue is currently under investigation.
Electrical
24 bulletinsThis bulletin includes basic procedures for performing a rescue charge at battery on high voltage (HV) Ni-MH and Li-ion...
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batteries.
Some ECUs can set a DTC that is common with other ECUs.
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This can lead to accidental use of the wrong repair manual when diagnosing these type of DTCs.
Some ECUs can set a DTC that is common with other ECUs.
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This can lead to accidental use of the wrong repair manual when diagnosing these type of DTCs.
This bulletin includes basic procedures for performing a rescue charge at battery on high voltage (HV) Ni-MH and Li-ion batteries.
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This bulletin should be used in conjunction with the applicable model and model year Repair Manual while performing the battery rescue charge. The GRX-5100 should be used wherever the Repair Manual references the Toyota Hybrid System (THS) charger.
PANT: Toyota is pleased to announce to all field and dealer personnel that we have launched a new part number to the...
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Toyota Complete Maintenance Care (TCMC) Program, effective February 1, 2024. This new H4 Battery will be phased in over time as inventory levels for the current part number are depleted. Additionally, this new part number will have the same pricing as the current part number and will be drop shipped by an Interstate Battery Distributor.
Some 2016 ? 2023 model year Toyota vehicles may exhibit a hybrid system warning lamp occurring in below-freezing temperatures (below 32F or 0C).
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After performing a Health Check, one or both of the following Diagnostic Trouble Codes (DTCs) may be present: ?P1C8449 ? (High Voltage Power Resource Circuit Short during Ready ON) ?P300449 ? (High Voltage Power Resource Circuit Short during Pre-Charge) Follow the Repair Procedure in this bulletin to address this condition.
Some 2016 ? 2023 model year Toyota vehicles may exhibit a hybrid system warning lamp occurring in below-freezing temperatures (below 32F or 0C).
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After performing a Health Check, one or both of the following Diagnostic Trouble Codes (DTCs) may be present: ?P1C8449 ? (High Voltage Power Resource Circuit Short during Ready ON) ?P300449 ? (High Voltage Power Resource Circuit Short during Pre-Charge) Follow the Repair Procedure in this bulletin to address this condition.
Some 2020 model year Camry, Camry Hybrid, Corolla Hatchback, RAV4, and RAV4 Hybrid vehicles may exhibit one or more of...
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the following conditions: ?Diagnostic Trouble Code (DTC) B15A804 is present in current or history. ?Red SOS LED stays on after bulb check. ?Toyota App does not accept the activation code. ?Toyota App is inoperative. ?SOS call center does not receive the vehicle?s location in a timely manner. ?Toyota App shows an error 42 when trying to execute a command. ?Unable to remote start the vehicle with the key fob (if equipped). ?Unable to subscribe to remote services. ?Unable to activate Wi-Fi. ?Destination Assist is inoperative. Some 2020 ? 2021 model year Camry, Camry Hybrid, Corolla Hatchback, RAV4, and RAV4 Hybrid vehicles and some 2021 model year Avalon, Avalon Hybrid, Corolla, Corolla Hybrid, Sienna Hybrid, and Venza Hybrid vehicles may exhibit one or more of the following conditions: ?DTC B15A804 is present in current or history. ?Red SOS LED stays on after bulb check. ?Toyota App is inoperative. ?Unable to subscribe to remote services. ?Unable to activate Wi-Fi. ?Depleted 12V vehicle battery when in IG-OFF. ?Unable to reconnect out of network. A DCM reset and firmware update is now available to address these conditions. Follow the DCM Reset and Firmware Update Procedure in this bulletin to update the firmware.
Some 2020 model year Camry, Camry Hybrid, Corolla Hatchback, RAV4, and RAV4 Hybrid vehicles may exhibit one or more of...
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the following conditions: ?Diagnostic Trouble Code (DTC) B15A804 is present in current or history. ?Red SOS LED stays on after bulb check. ?Toyota App does not accept the activation code. ?Toyota App is inoperative. ?SOS call center does not receive the vehicle?s location in a timely manner. ?Toyota App shows an error 42 when trying to execute a command. ?Unable to remote start the vehicle with the key fob (if equipped). ?Unable to subscribe to remote services. ?Unable to activate Wi-Fi. ?Destination Assist is inoperative.
Some vehicles may exhibit seat memory switch function inoperative condition if the Seating Position Control ECU is not initialized.
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The Pre-Delivery Service (PDS) bulletin (link below) instructs technicians to perform this initialization after the D/C Cut Fuse is installed. The Repair Manual (links below) states that when any of the following conditions are met, the seat position information in the position control ECU assembly will be cleared: ?The power switch is turned off with any of the seat switches being operated and the ECU-DCC NO.2 fuse removed. ?The power switch is turned off within 1 second of any of the seat switches being operated with the ECU-DCC NO.2 fuse removed. ?Power supplied to the position control ECU assembly is cut while the seat is moving to the memorized position.
This bulletin includes basic procedures for performing a rescue charge at battery on high voltage (HV) Ni-MH and Li-ion batteries.
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This bulletin should be used in conjunction with the applicable model and model year Repair Manual while performing the battery rescue charge. The GRX-5100 should be used wherever the Repair Manual references the Toyota Hybrid System (THS) charger
TSB This Service Bulletin includes guidelines meant to help determine whether to repair or replace a wire harness assembly based on damage type.
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This Service Bulletin should be used in conjunction with the applicable model and model year Electronic Wiring Diagram (EWD) and/or Repair Manual.
Some 2020 model year Camry, Camry Hybrid, Corolla Hatchback, RAV4, and RAV4 Hybrid vehicles may exhibit one or more of...
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the following conditions: ?Diagnostic Trouble Code (DTC) B15A804 is present in current or history. ?Red SOS LED stays on after bulb check. ?Toyota App does not accept the activation code. ?Toyota App is inoperative. ?SOS call center does not receive the vehicle?s location in a timely manner. ?Toyota App shows an error 42 when trying to execute a command. ?Unable to remote start the vehicle with the key fob (if equipped). ?Unable to subscribe to remote services. ?Unable to activate Wi-Fi. ?Destination Assist is inoperative. Some 2020 ? 2021 model year Camry, Camry Hybrid, Corolla Hatchback, RAV4, and RAV4 Hybrid vehicles and some 2021 model year Avalon, Avalon Hybrid, Corolla, Corolla Hybrid, Sienna Hybrid, and Venza Hybrid vehicles may exhibit one or more of the following conditions: ?DTC B15A804 is present in current or history. ?Red SOS LED stays on after bulb check. ?Toyota App is inoperative. ?Unable to subscribe to remote services. ?Unable to activate Wi-Fi. ?Depleted 12V vehicle battery when in IG-OFF. ?Unable to reconnect out of network. A DCM reset and firmware update is now available to address these conditions. Follow the DCM Reset and Firmware Update Procedure in this bulletin to update the firmware.
Some vehicles may exhibit seat memory switch function inoperative condition if the Seating Position Control ECU is not initialized.
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The Pre-Delivery Service (PDS) bulletin (link below) instructs technicians to perform this initialization after the D/C Cut Fuse is installed. The Repair Manual (links below) states that when any of the following conditions are met, the seat position information in the position control ECU assembly will be cleared: ?The power switch is turned off with any of the seat switches being operated and the ECU-DCC NO.2 fuse removed. ?The power switch is turned off within 1 second of any of the seat switches being operated with the ECU-DCC NO.2 fuse removed. ?Power supplied to the position control ECU assembly is cut while the seat is moving to the memorized position.
2022 model year Toyota vehicles are equipped with driver side floor mat retainers to secure the floor mat in the correct position.
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In addition, some models may also utilize retainers for passenger side and rear seat floor mats. During Pre-Delivery Service (PDS), follow the appropriate Installation Procedure to attach the driver side, and if applicable, the passenger side and rear seat floor mats to the vehicle carpet using the floor mat retainers. If installation instructions are included in the floor mat kit, place the instructions in the vehicle?s glove box for customer reference.
Some 2020 model year Camry, Camry Hybrid, Corolla Hatchback, RAV4, and RAV4 Hybrid vehicles may exhibit one or more of...
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the following conditions: ?Diagnostic Trouble Code (DTC) B15A804 is present in current or history. ?Red SOS LED stays on after bulb check. ?Toyota App does not accept the activation code. ?Toyota App is inoperative. ?SOS call center does not receive the vehicle?s location in a timely manner. ?Toyota App shows an error 42 when trying to execute a command. ?Unable to remote start the vehicle with the key fob (if equipped). ?Unable to subscribe to remote services. ?Unable to activate Wi-Fi. ?Destination Assist is inoperative. Some 2020 ? 2021 model year Camry, Camry Hybrid, Corolla Hatchback, RAV4, and RAV4 Hybrid vehicles and some 2021 model year Avalon, Avalon Hybrid, Corolla, Corolla Hybrid, Sienna Hybrid, and Venza Hybrid vehicles may exhibit one or more of the following conditions: ?DTC B15A804 is present in current or history. ?Red SOS LED stays on after bulb check. ?Toyota App is inoperative. ?Unable to subscribe to remote services. ?Unable to activate Wi-Fi. ?Depleted 12V vehicle battery when in IG-OFF. A DCM reset and firmware update is now available to address these conditions. Follow the DCM Reset and Firmware Update Procedure in this bulletin to update the firmware.
Some 2020 model year Camry, Camry Hybrid, Corolla Hatchback, RAV4, and RAV4 Hybrid vehicles may exhibit one or more of...
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the following conditions: ?Diagnostic Trouble Code (DTC) B15A804 is present in current or history. ?Red SOS LED stays on after bulb check. ?Toyota App does not accept the activation code. ?Toyota App is inoperative. ?SOS call center does not receive the vehicle?s location in a timely manner. ?Toyota App shows an error 42 when trying to execute a command. ?Unable to remote start the vehicle with the key fob (if equipped). ?Unable to subscribe to remote services. ?Unable to activate Wi-Fi. ?Destination Assist is inoperative. Some 2020 ? 2021 model year Camry, Camry Hybrid, Corolla Hatchback, RAV4, and RAV4 Hybrid vehicles and some 2021 model year Corolla, Corolla Hybrid, and RAV4 Prime vehicles may exhibit one or more of the following conditions: ?DTC B15A804 is present in current or history. ?Red SOS LED stays on after bulb check. ?Toyota App is inoperative. ?Unable to subscribe to remote services. ?Unable to activate Wi-Fi. ?Depleted 12V vehicle battery when in IG-OFF. A DCM reset and firmware update is now available to address these conditions. Follow the DCM Reset and Firmware Update Procedure in this bulletin to update the firmware.
Pre-Delivery Service (PDS) is a critical step in satisfying our new car customers.
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Customer feedback indicates the following areas deserve special attention when performing PDS: ? Careful inspection for paint chips/scratches and body dents/dings. ? Proper operation of electrical accessories (including interior light, clock, and radio reset). ? Interior cleanliness. ? Proper function of mechanical systems. Customer retention and proper maintenance of vehicles are and have always been a major focus for Toyota. To help remind customers that regular service is essential to the proper maintenance of the vehicle, dealers are required to install a service reminder sticker before delivery. By doing this, customers will be reminded to return to your dealership for service. Your current service reminder sticker may be used. (See PDS Check Sheet item 8 of ?Final Inspection and Cleaning.?) This bulletin contains the PDS procedures which apply specifically to 2021 model year RAV4, RAV4 Hybrid, and RAV4 Prime vehicles. A universal PDS Check Sheet that contains PDS steps that apply to all 2021 model year Toyota vehicles has been developed. To properly perform a complete PDS, you must complete all procedures contained in this TSB as well as the universal PDS Check Sheet. In addition, if the vehicle is stored for over 30 days, be sure to follow Long-Term Vehicle Storage Guidelines.
Pre-Delivery Service (PDS) is a critical step in satisfying our new car customers.
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Customer feedback indicates the following areas deserve special attention when performing PDS: ?Careful inspection for paint chips/scratches and body dents/dings. ?Proper operation of electrical accessories (including interior light, clock, and radio reset). ?Interior cleanliness. ?Proper function of mechanical systems. Customer retention and proper maintenance of vehicles are and have always been a major focus for Toyota. To help remind customers that regular service is essential to the proper maintenance of the vehicle, dealers are required to install a service reminder sticker before delivery. By doing this, customers will be reminded to return to your dealership for service. Your current service reminder sticker may be used. (See PDS Check Sheet item 8 of ?Final Inspection and Cleaning.?) This bulletin contains the PDS procedures which apply specifically to 2021 model year RAV4, RAV4 Hybrid, and RAV4 Prime vehicles. A universal PDS Check Sheet which contains PDS steps that apply to all 2021 model year Toyota vehicles has been developed. To properly perform a complete PDS, you must complete all procedures contained in this TSB as well as the universal PDS Check Sheet. In addition, if the vehicle is stored for over 30 days, be sure to follow Long-Term Vehicle Storage Guidelines.
Hybrid vehicles are equipped with two types of batteries: ?Hybrid Vehicle (HV) battery ?Auxiliary (12V) battery ...
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If the hybrid vehicle is put into storage, the State-Of-Charge (SOC) of its HV battery and auxiliary battery will gradually decrease. To prevent the auxiliary battery from becoming discharged during storage, proper maintenance is necessary.
Unibody vehicles commonly have lashing holes on the under body used for securing the vehicle during logistics -The...
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lashing holes are intended to be plugged during Pre-Delivery Service (PDS) -The plugs are: oRequired for anti-corrosion purposes oUsually located in the glove box prior to PDS -The number of plugs may be different based on model and production location
Hybrid vehicles are equipped with two types of batteries: ?Hybrid Vehicle (HV) battery ?Auxiliary (12V) battery ...
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If the hybrid vehicle is put into storage, the State-Of-Charge (SOC) of its HV battery and auxiliary battery will gradually decrease. To prevent the auxiliary battery from becoming discharged during storage, proper maintenance is necessary.
A battery in a stored vehicle is subject to conditions that can reduce its performance and service life.
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These conditions include storage period, temperature, parasitic drain, and battery load. Because of these factors, battery inspection and maintenance are required in order to ensure proper operation and optimal battery life. As a matter of policy, Toyota does not provide battery warranty coverage for discharged and/or failed batteries due to lack of maintenance. It is the dealer?s responsibility to maintain the specified State-Of-Charge (SOC) of the vehicle?s battery while in stock and ensure proper SOC at delivery. To eliminate customer service concerns due to an undercharged battery during the first few weeks of ownership, ALL dealers should check battery SOC and recharge, if necessary, no more than 48 hours before delivery to the customer.
The blind spot monitor (BSM) sensor angle inspection is used to confirm that the BSM sensor is within the specified...
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angle before performing axis beam adjustment. When used in conjunction with the repair manual, these BSM tips leverage SSTs and readily available tools to support sensor angle confirmation in varying shop environments.
Body & Paint
19 bulletinsSome 2005 2026 Toyota vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present.
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Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is to provide general guidelines and procedures for odor remediation. This Service Bulletin provides a guide on how to prepare and treat the interior of the vehicle for odor remediation. Refer to the applicable model and model year Repair Manual and the EPA (Environmental Protection Agency) website for the most up-to-date safety and precautionary guidelines.
Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere.
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If these acidic compounds settle on an exposed vehicle, especially the horizontal areas such as the hood, roof, and decklid, significant damage to the painted surfaces can occur. Acid rain damage can typically be identified on vehicles by the presence of stains on the paint surface that resemble hard water spots. Unlike water spots however, acid rain damage cannot be removed by regular washing procedures. Also, because acid rain can etch and soften the paint, normal buffing or polishing repair procedures should not be attempted. This can cause further damage and result in visible depressions in the paint surface. The following are the three major categories of acid rain damage: Minor damage: requires only buffing to repair. Moderate damage: usually requires neutralizing, color sanding, and buffing. Severe damage: extending beyond 1/2 mil of clearcoat on a pearl, metallic, or solid color, requires neutralization, sanding, and repainting. In cases where acid rain damage is minor, neutralization and buffing with a liquid-type paint finessing product may provide an adequate repair. Only specially formulated products outlined in this bulletin should be used for that purpose. Unfortunately, other than minor damage, there is no simple method of determining the actual extent (depth) of acid penetration other than color sanding a representative affected area until there is no visible etching or depressions, followed by measuring the amount of paint removed with either a magnetic or digital-type film thickness gauge. The procedures in this bulletin are intended for use by qualified body/paint technicians and should not be attempted by inexperienced personnel. It is the dealers responsibility to protect and maintain the quality of the vehicles paint finish after receipt at the dealership prior to the first sale. Perform frequent vehicle washing, as often as daily, during high heat and humidity periods to minimize the potential for paint damage due to acid rain exposure. This is especially important in geographical areas known for high frequency and concentration of acid rain and industrial fallout.
Toyota vehicles are currently protected with RapgardTM protective film designed to protect the horizontal painted surfaces.
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This material protects from acid rain, environmental fallout, and rail contamination. Follow the Removal Procedure in this bulletin to remove the RapgardTM protective film within 90 days from initial application.
Vehicles may occasionally be subjected to contamination by airborne iron particles shed from railroad tracks, train...
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wheels, exposure to heavy machinery facilities, grinding, welding, etc. This type of contamination can be identified by the presence of small, red or brown particles on the paint surface. These particles are often difficult to see on dark color paints but can be easily felt when brushing a hand across horizontal body surfaces such as the hood, roof, or deck lid. Follow the Repair Procedure in this bulletin to clean vehicles that may have been subjected to contamination by airborne iron particles such as rail dust during rail transportation or extended storage near industrial areas.
Some 2005 2024 Toyota vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present.
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Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is to provide general guidelines and procedures for odor remediation. This Service Bulletin provides a guide on how to prepare and treat the interior of the vehicle for odor remediation. Refer to the applicable model and model year Repair Manual and the EPA (Environmental Protection Agency) website for the most up-to-date safety and precautionary guidelines. This Service Bulletin is to provide a general overview and direction for the odor remediation process.
Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere.
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If these acidic compounds settle on an exposed vehicle, especially the horizontal areas such as the hood, roof, and decklid, significant damage to the painted surfaces can occur. Acid rain damage can typically be identified on vehicles by the presence of stains on the paint surface that resemble hard water spots. Unlike water spots however, acid rain damage cannot be removed by regular washing procedures. Also, because acid rain can etch and soften the paint, normal buffing or polishing repair procedures should not be attempted. This can cause further damage and result in visible depressions in the paint surface. The following are the three major categories of acid rain damage: Minor damage: requires only buffing to repair. Moderate damage: usually requires neutralizing, color sanding, and buffing. Severe damage: extending beyond 1/2 mil of clearcoat on a pearl, metallic, or solid color, requires neutralization, sanding, and repainting. In cases where acid rain damage is minor, neutralization and buffing with a liquid-type paint finessing product may provide an adequate repair. Only specially formulated products outlined in this bulletin should be used for that purpose. Unfortunately, other than minor damage, there is no simple method of determining the actual extent (depth) of acid penetration other than color sanding a representative affected area until there is no visible etching or depressions, followed by measuring the amount of paint removed with either a magnetic or digital-type film thickness gauge. The procedures in this bulletin are intended for use by qualified body/paint technicians and should not be attempted by inexperienced personnel. It is the dealers responsibility to protect and maintain the quality of the vehicles paint finish after receipt at the dealership prior to the first sale. Perform frequent vehicle washing, as often as daily, during high heat and humidity periods to minimize the potential for paint damage due to acid rain exposure. This is especially important in geographical areas known for high frequency and concentration of acid rain and industrial fallout.
Some 2005 2024 Toyota vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present.
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Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is to provide general guidelines and procedures for odor remediation. This Service Bulletin provides a guide on how to prepare and treat the interior of the vehicle for odor remediation. Refer to the applicable model and model year Repair Manual and the EPA (Environmental Protection Agency) website for the most up-to-date safety and precautionary guidelines. This Service Bulletin is to provide a general overview and direction for the odor remediation process.
Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere.
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If these acidic compounds settle on an exposed vehicle, especially the horizontal areas such as the hood, roof, and decklid, significant damage to the painted surfaces can occur. Acid rain damage can typically be identified on vehicles by the presence of stains on the paint surface that resemble hard water spots. Unlike water spots however, acid rain damage cannot be removed by regular washing procedures. Also, because acid rain can etch and soften the paint, normal buffing or polishing repair procedures should not be attempted. This can cause further damage and result in visible depressions in the paint surface. The following are the three major categories of acid rain damage: Minor damage: requires only buffing to repair. Moderate damage: usually requires neutralizing, color sanding, and buffing. Severe damage: extending beyond 1/2 mil of clearcoat on a pearl, metallic, or solid color, requires neutralization, sanding, and repainting. In cases where acid rain damage is minor, neutralization and buffing with a liquid-type paint finessing product may provide an adequate repair. Only specially formulated products outlined in this bulletin should be used for that purpose. Unfortunately, other than minor damage, there is no simple method of determining the actual extent (depth) of acid penetration other than color sanding a representative affected area until there is no visible etching or depressions, followed by measuring the amount of paint removed with either a magnetic or digital-type film thickness gauge. The procedures in this bulletin are intended for use by qualified body/paint technicians and should not be attempted by inexperienced personnel. It is the dealers responsibility to protect and maintain the quality of the vehicles paint finish after receipt at the dealership prior to the first sale. Perform frequent vehicle washing, as often as daily, during high heat and humidity periods to minimize the potential for paint damage due to acid rain exposure. This is especially important in geographical areas known for high frequency and concentration of acid rain and industrial fallout.
Toyota vehicles are currently protected with RapgardTM protective film designed to protect the horizontal painted surfaces.
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This material protects from acid rain, environmental fallout, and rail contamination.
Vehicles may occasionally be subjected to contamination by airborne iron particles shed from railroad tracks, train...
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wheels, exposure to heavy machinery facilities, grinding, welding, etc. This type of contamination can be identified by the presence of small, red or brown particles on the paint surface. These particles are often difficult to see on dark color paints but can be easily felt when brushing a hand across horizontal body surfaces such as the hood, roof, or deck lid.
Some 2005 2024 Toyota vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present.
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Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is to provide general guidelines and procedures for odor remediation. This Service Bulletin provides a guide on how to prepare and treat the interior of the vehicle for odor remediation. Refer to the applicable model and model year Repair Manual and the EPA (Environmental Protection Agency) website for the most up-to-date safety and precautionary guidelines.
Some 2005 2024 Toyota vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present.
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Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is to provide general guidelines and procedures for odor remediation. This Service Bulletin provides a guide on how to prepare and treat the interior of the vehicle for odor remediation. Refer to the applicable model and model year Repair Manual and the EPA (Environmental Protection Agency) website for the most up-to-date safety and precautionary guidelines.
Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere.
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If these acidic compounds settle on an exposed vehicle, especially the horizontal areas such as the hood, roof, and decklid, significant damage to the painted surfaces can occur. Acid rain damage can typically be identified on vehicles by the presence of stains on the paint surface that resemble hard water spots. Unlike water spots however, acid rain damage cannot be removed by regular washing procedures. Also, because acid rain can etch and soften the paint, normal buffing or polishing repair procedures should not be attempted. This can cause further damage and result in visible depressions in the paint surface. The following are the three major categories of acid rain damage: Minor damage: requires only buffing to repair. Moderate damage: usually requires neutralizing, color sanding, and buffing. Severe damage: extending beyond 1/2 mil of clearcoat on a pearl, metallic, or solid color, requires neutralization, sanding, and repainting. In cases where acid rain damage is minor, neutralization and buffing with a liquid-type paint finessing product may provide an adequate repair. Only specially formulated products outlined in this bulletin should be used for that purpose. Unfortunately, other than minor damage, there is no simple method of determining the actual extent (depth) of acid penetration other than color sanding a representative affected area until there is no visible etching or depressions, followed by measuring the amount of paint removed with either a magnetic or digital-type film thickness gauge. The procedures in this bulletin are intended for use by qualified body/paint technicians and should not be attempted by inexperienced personnel. While the quality and durability of paint on Toyota vehicles is continuously being improved, it remains the dealers responsibility to protect and maintain the quality of the vehicles paint finish after receipt at the dealership prior to the first sale. To read, While the quality and durability of paint on Toyota vehicles is continuously being improved, it remains the dealers responsibility to protect and maintain the quality of the vehicles paint finish after receipt at the dealership prior to first sale. Perform frequent vehicle washing, as often as daily, during high heat and humidity periods to minimize the potential for paint damage due to acid rain exposure. This is especially important in geographical areas known for high frequency and concentration of acid rain and industrial fallout.
Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere.
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If these acidic compounds settle on an exposed vehicle, especially the horizontal areas such as the hood, roof, and decklid, significant damage to the painted surfaces can occur. Acid rain damage can typically be identified on vehicles by the presence of stains on the paint surface that resemble hard water spots. Unlike water spots however, acid rain damage cannot be removed by regular washing procedures. Also, because acid rain can etch and soften the paint, normal buffing or polishing repair procedures should not be attempted. This can cause further damage and result in visible depressions in the paint surface. The following are the three major categories of acid rain damage: Minor damage: requires only buffing to repair. Moderate damage: usually requires neutralizing, color sanding, and buffing. Severe damage: extending beyond 1/2 mil of clearcoat on a pearl, metallic, or solid color, requires neutralization, sanding, and repainting. In cases where acid rain damage is minor, neutralization and buffing with a liquid-type paint finessing product may provide an adequate repair. Only specially formulated products outlined in this bulletin should be used for that purpose. Unfortunately, other than minor damage, there is no simple method of determining the actual extent (depth) of acid penetration other than color sanding a representative affected area until there is no visible etching or depressions, followed by measuring the amount of paint removed with either a magnetic or digital-type film thickness gauge. The procedures in this bulletin are intended for use by qualified body/paint technicians and should not be attempted by inexperienced personnel. While the quality and durability of paint on Toyota vehicles is continuously being improved, it remains the dealers responsibility to protect and maintain the quality of the vehicles paint finish after receipt at the dealership prior to the first sale. To read, While the quality and durability of paint on Toyota vehicles is continuously being improved, it remains the dealers responsibility to protect and maintain the quality of the vehicles paint finish after receipt at the dealership prior to first sale. Perform frequent vehicle washing, as often as daily, during high heat and humidity periods to minimize the potential for paint damage due to acid rain exposure. This is especially important in geographical areas known for high frequency and concentration of acid rain and industrial fallout.
RL: The specific condition covered by this program is roof rail water leaks from the roof rail mounting clips due to...
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deterioration of the seal of the roof rail clips. If a water leak has been verified, the vehicle will be inspected and repaired with new roof rail clips. The vehicle will also be inspected for water damage and cleaned and/or repaired accordingly under the terms of this Customer Support Program.
Some 2019 ? 2021 model year RAV4 and RAV4 Hybrid and 2021 model year RAV4 Prime vehicles may exhibit water entry from...
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one or more roof rail garnish clips. Follow the procedures in this bulletin to address this condition.
Some 2010 ? 2022 model year Toyota vehicles may exhibit paint stains after the removal of Rapgard?.
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The paint stains may appear to be under the clear coat but are usually under wrinkles in the Rapgard?. The wrinkles may trap water and cause the paint to stain from the trapped moisture, especially on horizontal surfaces such as the hood, roof, and trunk. Follow the Repair Procedure in this bulletin to address this condition
Some 2005 ? 2022 model year Toyota vehicles that have undergone water intrusion may exhibit a condition in which a musty smell is present.
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Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this service bulletin is to provide general guidelines and procedures for odor remediation. This service bulletin provides a guide on how to prepare the interior of the vehicle prior to an odor remediation being performed, as well as contact information for an approved vendor who will arrange the remediation, and instructions on how to prepare the interior of the vehicle for reassembly once the remediation has been completed. Refer to all model and model year specific Repair Manuals and the EPA (Environmental Protection Agency) website for the most up-to-date safety and precautionary guidelines. This service bulletin is to provide a general overview and direction for the odor remediation process
Some 2005 ? 2022 model year Toyota vehicles that have undergone water intrusion may exhibit a condition in which a musty smell is present.
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Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this service bulletin is to provide general guidelines and procedures for odor remediation. This service bulletin provides a guide on how to prepare the interior of the vehicle prior to an odor remediation being performed, as well as contact information for an approved vendor who will arrange the remediation, and instructions on how to prepare the interior of the vehicle for reassembly once the remediation has been completed. Refer to all model and model year specific Repair Manuals and the EPA (Environmental Protection Agency) website for the most up-to-date safety and precautionary guidelines. This service bulletin is to provide a general overview and direction for the odor remediation process.
Other
18 bulletinsOBSOLETE NOTICE August 20, 2026: This bulletin is now obsolete.
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Please see T-SB-0051-26.
OBSOLETE NOTICE February 27, 2026: This bulletin is no longer applicable and is now obsolete.
OBSOLETE NOTICE January 30, 2026: This bulletin is now obsolete.
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Please see T-SB-0001-26.
Some RAV4 vehicles power seat where the automatic seat adjustment by the memory function does not work.
The Immobilizer and Smart Key Reset is a feature that allows the registration of new keys when all master keys are lost.
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Once the system is reset, all previously registered keys will be erased and can never be reused. Another feature, Add/Remove Key, is also available. Once a key is removed, it can never be reused.
The Immobilizer and Smart Key Reset is a feature that allows the registration of new keys when all master keys are lost.
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Once the system is reset, all previously registered keys will be erased and can never be reused. Another feature, Add/Remove Key, is also available. Once a key is removed, it can never be reused.
OBSOLETE NOTICE March 11, 2024: This bulletin is now obsolete.
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Please see T-SB-0013-24.
The Immobilizer and Smart Key Reset is a feature that allows the registration of new keys when all master keys are lost.
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Once the system is reset, all previously registered keys will be erased and can never be reused. Another feature, Add/Remove Key, is also available. Once a key is removed, it can never be reused.
A very small percentage of customers experience operational difficulties with some telematics features which they cannot resolve on their own.
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These resources, in conjunction with the Repair Manual, are for dealership personnel to assist those customers with user issues, user errors, and compatibility issues with other vehicle systems and external applications encountered while operating telematics features. Toyota has developed and provided the following Telematics Diagnostic Guide to assist dealer technicians.
OBSOLETE NOTICE December 21, 2022: This bulletin is now obsolete.
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Please see T-CP-22TE09-A510-D.
Some customers may experience the inability to activate Remote Connect or Remote Connect becoming inoperative when...
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attempting to send commands to the vehicle. To simplify the diagnosis of this system and prevent the unnecessary replacement of parts, please refer to the procedure below.
OBSOLETE NOTICE October 14, 2021: This bulletin is now obsolete.
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Please see T-SB-0089-21.
**Puerto Rico Only** Customer states hearing a loud clunk/abnormal noise coming from the front of the vehicle when...
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going over bumps.
DTC P1AC000 is currently under investigation.
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Please create a TAS case and contact TAS for instruction prior to diagnosing or repairing the vehicle. For pre-sold units: Do not clear codes and contact TAS on the next available business day. For sold units: Continue with diagnosis and repair. Save all data and contact TAS on the next available business day. This is occurring in very low mileage vehicles at <500 miles.
Replacement vin plates.
Product general information.
OBSOLETE NOTICE August 3, 2020: This bulletin is no longer applicable and is now obsolete.
The Immobilizer and Smart Key Reset is a feature that allows the registration of new keys when all master keys are lost.
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Once the system is reset, all previously registered keys will be erased and can never be reused. Another feature, Add/Remove Key, is also available. Once a key is removed, it can never be reused.
Infotainment
14 bulletinsSome 2018 2024 model year Toyota vehicles equipped with a Premium Audio with Dynamic Navigation System require a...
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Special Service Tool (SST) USB flash drive to update the map, points of interest, and system software.
To assist with the early detection and early resolution of audio related concerns you may be asked to recover MMR data from the head unit.
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The following steps are instructions on how to retrieve the data from the system and are only to be used when requested by FTS and/or FPE.
To assist with the early detection and early resolution of audio related concerns you may be asked to recover MMR data from the head unit.
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The following steps are instructions on how to retrieve the data from the system and are only to be used when requested by FTS and/or FPE.
Some 2018 2024 model year Toyota vehicles equipped with a Premium Audio with Dynamic Navigation System require a...
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Special Service Tool (SST) USB flash drive to update the map, points of interest, and system software. The SST is used with applicable vehicles to deliver the update, however, the process for generating license keys differs from previous generations.
Some 2018 2024 model year Toyota vehicles equipped with a Premium Audio with Dynamic Navigation System require a...
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Special Service Tool (SST) USB flash drive to update the map, points of interest, and system software. The SST is used with applicable vehicles to deliver the update, however, the process for generating license keys differs from previous generations.
Some 2018 ? 2022 model year Toyota vehicles equipped with a Premium Audio with Dynamic Navigation System require a...
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Special Service Tool (SST) USB flash drive to update the map, points of interest, and system software. The SST is used with applicable vehicles to deliver the update, however, the process for generating license keys differs from previous generations. Before attempting to perform a map update, the expiration date of the dynamic subscription (stored in the head unit), must be checked. If the expiration date has not passed, a license key may be generated without the purchase of an Activation Card Number (ACN). Updating the map without the use of an ACN is considered an Embedded Navigation Update (refer to pg. 10) and performing this update does not extend the subscription to dynamic map services. If the subscription period has expired, or is expiring within the next 90 days, it should be recommended to the customer to purchase an ACN. Utilizing an ACN, will initiate the Dynamic Navigation Update (refer to pg. 4). This Dynamic Navigation Update will perform the embedded navigation update and provide dynamic map services for a period of two years from the date that the Dynamic Navigation Update is performed. ACNs are provided in a pamphlet available through the normal parts ordering system. Follow the process in this bulletin to perform the update.
To assist with the early detection and early resolution of audio related concerns, it may be requested as part of the...
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remanufactured head unit return to recover MMR data from the head unit. The following steps are instructions on how to retrieve the data from the system and are only to be used when requested by audio suppliers, FTS, and/or FPEs.
Some 2018 ? 2022 model year Toyota vehicles equipped with a Premium Audio with Dynamic Navigation System, require a...
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Special Service Tool (SST) USB flash drive to update the map, points of interest, and system software. The SST is used with applicable vehicles to deliver the update, however, the process for generating license keys differs from previous generations. Before attempting to perform a map update, the expiration date of the dynamic subscription (stored in the head unit), must be checked. If the expiration date has not passed, a license key may be generated without the purchase of an activation card number (ACN). Updating the map without the use of an ACN is considered an Embedded Navigation Update (refer to pg. 10) and performing this update does not extend the subscription to dynamic map services. If the subscription period has expired, or is expiring within the next 90 days, it should be recommended to the customer to purchase an ACN. Utilizing an ACN, will initiate the Dynamic Navigation Update (refer to pg. 4). This Dynamic Navigation Update will perform the embedded navigation update and provide dynamic map services for a period of two years from the date that the Dynamic Navigation Update is performed. ACNs are provided in a pamphlet available through the normal parts ordering system
Vehicles listed above equipped with a Denso Ten radio (Entune Audio Plus or Premium Audio) may exhibit a condition in...
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which the radio screen continues to show a Bluetooth phone call in progress after the call has ended. This condition has been confirmed with multiple Android phones, including Samsung Galaxy S21 and S22, and Google Pixel 6.
To assist with the early detection and early resolution of audio related concerns, it may be requested as part of the...
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remanufactured head unit return to recover MMR data from the head unit. The following steps are instructions on how to retrieve the data from the system and are only to be used when requested by audio suppliers, FTS, and/or FPEs
Some 2020 model year vehicles equipped with Audio Plus (version 1186) or earlier may exhibit one or more of the...
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following conditions: ?WiFi intermittently inoperative. ?DTC (Diagnostic Trouble Code) B15DB present. ?Changing the Auto Relock Timer setting also changes the Remote 2-Press unlock setting. Some 2020 ? 2021 model year vehicles equipped with Audio Plus (version 1210), or Premium Audio (version 1196) or earlier may exhibit one or more of the following conditions: ?Intermittent screen flashing. ?Intermittent ?Destination Assist Unavailable? pop-up message. ?Intermittent blank screen. ?Bluetooth intermittently disconnects. ?Abnormal radio playback after Destination Assist Call. ??There is no playable data? pop-up message when using USB Audio. ?Unable to answer phone calls when using Apple CarPlay. ?Clock displays the incorrect time. ?Intermittent rebooting. ??The software version doesn?t correspond? pop-up is intermittently displayed. ?Intermittent black screen when using projection navigation. ?Abnormal noise after ACC OFF/ON when using AM mode and high volume. ??Please connect USB? pop-up message when USB is already connected. Some 2020 ? 2021 model year vehicles equipped with Audio Plus (version 1256), or Premium Audio (version 1256) or earlier may exhibit one or more of the following conditions: ?Navigation intermittently reverses its travel. ?Android AutoTM inoperative. ?Audio mode is set to ?Off? after disconnecting USB while using Apple CarPlay. ?Intermittent black screen flash when connecting Bluetooth. ?When the MAP button is pressed, a ?Navi app is not installed? pop-up is displayed. ?Intermittent black map screen on home screen. ?Bluetooth intermittently disconnects. ?No outgoing voice when using Bluetooth Handsfree for phone call. ?Bluetooth Now Playing List song selection is slow. ?Unable to transfer phone contacts when using Bluetooth.
Some 2020 model year vehicles equipped with Audio Plus (version 1186) or earlier may exhibit one or more of the...
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following conditions: ?WiFi intermittently inoperative. ?DTC (Diagnostic Trouble Code) B15DB present. ?Changing the Auto Relock Timer setting also changes the Remote 2-Press unlock setting. Some 2020 ? 2021 model year vehicles equipped with Audio Plus (version 1210), or Premium Audio (version 1196) or earlier may exhibit one or more of the following conditions: ?Intermittent screen flashing. ?Intermittent ?Destination Assist Unavailable? pop-up message. ?Intermittent blank screen. ?Bluetooth intermittently disconnects. ?Abnormal radio playback after Destination Assist Call. ??There is no playable data? pop-up message when using USB Audio. ?Unable to answer phone calls when using Apple CarPlay. ?Clock displays the incorrect time. ?Intermittent rebooting. ??The software version doesn?t correspond? pop-up is intermittently displayed. ?Intermittent black screen when using projection navigation. ?Abnormal noise after ACC OFF/ON when using AM mode and high volume. ??Please connect USB? pop-up message when USB is already connected. Some 2020 ? 2021 model year vehicles equipped with Audio Plus (version 1256), or Premium Audio (version 1256) or earlier may exhibit one or more of the following conditions: ?Navigation intermittently reverses its travel. ?Android AutoTM inoperative. ?Audio mode is set to ?Off? after disconnecting USB while using Apple CarPlay. ?Intermittent black screen flash when connecting Bluetooth. ?When the MAP button is pressed, a ?Navi app is not installed? pop-up is displayed. ?Intermittent black map screen on home screen. ?Bluetooth intermittently disconnects. ?No outgoing voice when using Bluetooth Handsfree for phone call. ?Bluetooth Now Playing List song selection is slow. ?Unable to transfer phone contacts when using Bluetooth.
Some 2020 ? 2021 model year vehicles equipped with Audio, Audio Plus, or Premium Audio (versions 1784) or earlier may...
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exhibit one or more of the following conditions: ?Intermittent blank screen. ?Navigation map update fails. ?Album art inoperative. ?Pause function intermittently inoperative in CD mode. ?Intermittent DTC B15FE present. ?Abnormal energy flow screen appearance on Hybrid models. ?Abnormal phone call operation during Apple CarPlay. ??No Information? displayed in Information Screen. ?No audio after voice guidance in Android Auto. ?Abnormal charging scheduling operation on RAV4 Prime models. ?Abnormal XM operation when using Apple CarPlay. Follow the Multimedia Software Update Procedure in this bulletin to install the latest software version.
An initialization procedure is required to activate the Entune? 3.0 App Suite Connect for Audio, Audio Plus, and Premium...
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Audio head units before they are used for the first time on new vehicles. The initialization procedure may also be performed under other circumstances, such as following a head unit replacement or after the customer?s personal settings are erased. The initialization procedure requires between 3 and 15 minutes to complete, depending on file size, cellular connection speed, and other factors. Following the initialization procedure, individual Entune? 3.0 apps may periodically update through an over-the-air update system. Updates are either optional or mandatory. The update procedure will take approximately 1 minute for each app requiring an update. Follow the Initialization/Update Procedure in this bulletin to perform the initialization and app updates.
Fuel System
9 bulletinsThe condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with...
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rainwater, nighttime dew, or high humidity to form acidic compounds. If these contaminants settle and remain on a painted vehicle surface, especially the horizonal areas of the hood, roof, and decklid, significant damage can occur. This damage is the result of actual etching of the paint and appears as pitting or water spots. As acid rain droplets on the vehicle surface evaporate, the concentration strength of the acid increases, causing deeper and more rapid damage. This evaporation and corrosive action also occur more rapidly on dark colored cars as direct sun heat increases. It is the dealers responsibility to protect and maintain the quality of the vehicles paint finish after receipt at the dealership prior to the first sale. In areas known for high frequency and/or concentration of acid rain, frequent vehicle washing during high heat or humidity periods will minimize the potential for paint damage caused by acid rain. It is further recommended that either reverse osmosis or deionized water be used to prevent water spotting.
The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with...
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rainwater, nighttime dew, or high humidity to form acidic compounds. If these contaminants settle and remain on a painted vehicle surface, especially the horizonal areas of the hood, roof, and decklid, significant damage can occur. This damage is the result of actual etching of the paint and appears as pitting or water spots. As acid rain droplets on the vehicle surface evaporate, the concentration strength of the acid increases, causing deeper and more rapid damage. This evaporation and corrosive action also occur more rapidly on dark colored cars as direct sun heat increases. It is the dealers responsibility to protect and maintain the quality of the vehicles paint finish after receipt at the dealership prior to the first sale. In areas known for high frequency and/or concentration of acid rain (see Figure 1), frequent vehicle washing during high heat or humidity periods will minimize the potential for paint damage caused by acid rain. It is further recommended that either reverse osmosis or deionized water be used to prevent water spotting.
The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with...
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rainwater, nighttime dew, or high humidity to form acidic compounds. If these contaminants settle and remain on a painted vehicle surface, especially the horizonal areas of the hood, roof, and decklid, significant damage can occur. This damage is the result of actual etching of the paint and appears as pitting or water spots. As acid rain droplets on the vehicle surface evaporate, the concentration strength of the acid increases, causing deeper and more rapid damage. This evaporation and corrosive action also occur more rapidly on dark colored cars as direct sun heat increases. It is the dealers responsibility to protect and maintain the quality of the vehicles paint finish after receipt at the dealership prior to the first sale. In areas known for high frequency and/or concentration of acid rain (see Figure 1), frequent vehicle washing during high heat or humidity periods will minimize the potential for paint damage caused by acid rain. It is further recommended that either reverse osmosis or deionized water be used to prevent water spotting.
The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with...
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rainwater, nighttime dew, or high humidity to form acidic compounds. If these contaminants settle and remain on a painted vehicle surface, especially the horizonal areas of the hood, roof, and decklid, significant damage can occur. This damage is the result of actual etching of the paint and appears as pitting or water spots. As acid rain droplets on the vehicle surface evaporate, the concentration strength of the acid increases, causing deeper and more rapid damage. This evaporation and corrosive action also occur more rapidly on dark colored cars as direct sun heat increases. While Toyota paint quality, durability, and resistance to environmental factors is continuously being improved, it remains the responsibility of the dealer to protect and maintain the vehicles paint finish from the time of arrival at the dealership until retail delivery to the customer. In areas known for high frequency and/or concentration of acid rain (see Figure 1), frequent vehicle washing during high heat or humidity periods will minimize the potential for paint damage caused by acid rain. It is further recommended that either reverse osmosis or deionized water be used to prevent water spotting.
The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with...
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rainwater, nighttime dew, or high humidity to form acidic compounds. If these contaminants settle and remain on a painted vehicle surface, especially the horizonal areas of the hood, roof, and decklid, significant damage can occur. This damage is the result of actual etching of the paint and appears as pitting or water spots. As acid rain droplets on the vehicle surface evaporate, the concentration strength of the acid increases, causing deeper and more rapid damage. This evaporation and corrosive action also occur more rapidly on dark colored cars as direct sun heat increases. While Toyota paint quality, durability, and resistance to environmental factors is continuously being improved, it remains the responsibility of the dealer to protect and maintain the vehicles paint finish from the time of arrival at the dealership until retail delivery to the customer. In areas known for high frequency and/or concentration of acid rain (see Figure 1), frequent vehicle washing during high heat or humidity periods will minimize the potential for paint damage caused by acid rain. It is further recommended that either reverse osmosis or deionized water be used to prevent water spotting.
DL: Although the roof rails are covered by Toyota?s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever...
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comes first), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to roof rail water leaks. The following information is provided to inform you and your staff of the program notification schedule and your degree of involvement.
DP: Toyota has received customer reports of certain 2021 model year RAV4 HV vehicle fuel gauges displaying less than...
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full and/or total fuel dispensed is less than expected, when the fuel nozzle automatically clicks off. Some customer reports have also noted the ?Distance to Empty? shown on the multi-information display is less than expected. Based on our investigation, Toyota believes these conditions to be primarily related to a variation of fuel tank shape and the potential for the fuel sender gauge to become inclined. These conditions can cause the fuel level to be read incorrectly and may cause the low fuel light to illuminate with more fuel in the tank than usual. Although the fuel tank is covered by Toyota?s New Vehicle Limited Warranty for normal Basic Warranty coverage period, 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to refueling performance concerns. Note: Fuel tanks are covered under the normal California Emissions Control Warranty period, 7 years or 70,000 miles (whichever comes first), for the following states: Connecticut, Delaware, Maine, Maryland, Massachusetts, New Jersey, New York, Oregon, Pennsylvania, Rhode Island, Vermont, and Washington. The following information is provided to inform you and your staff of the program notification schedule and your degree of involvement.
RL: Toyota has received customer reports of certain 2019-2020 model year RAV4 HV vehicle fuel gauges displaying less...
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than full and/or total fuel dispensed is less than expected, when the fuel nozzle automatically clicks off. Some customer reports have also noted the "Distance to Empty" shown on the multi-information display is less than expected. Based on our investigation, Toyota believes these conditions to be primarily related to a variation of fuel tank shape and the fuel sender gauge shape. Although the fuel tank and fuel sender gauge unit are covered by Toyota's New Vehicle Limited Warranty for normal Basic Warranty coverage period, 3 years or 50,000 miles (whichever comes first), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to refueling performance concerns.
Long-term or off-site storage requires special care to keep vehicles factory fresh and ready for delivery.
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The following guidelines should be performed to minimize vehicle component/part degradation due to extended vehicle storage conditions. Long-term storage can affect a vehicle?s systems and components. Any problems that are found should be corrected immediately.
Brakes
8 bulletinsSome 2019 2025 model year RAV4 and RAV4 Hybrid vehicles may exhibit a squeal/squeak noise from the front brakes with...
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light to moderate braking.
To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover.
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The purpose of the wheel film is to shield the disc brake rotor from weather elements and initial rust before the vehicle is delivered to the customer. Consequently, the film should remain on the wheel for as long as possible.
To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover.
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The purpose of the wheel film is to shield the disc brake rotor from weather elements and initial rust before the vehicle is delivered to the customer. Consequently, the film should remain on the wheel for as long as possible.
To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover.
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The purpose of the wheel film is to shield the disc brake rotor from weather elements and initial rust before the vehicle is delivered to the customer. Consequently, the film should remain on the wheel for as long as possible.
To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover.
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The purpose of the wheel film is to shield the disc brake rotor from weather elements and initial rust before the vehicle is delivered to the customer. Consequently, the film should remain on the wheel for as long as possible. SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin No. PD017-04. The entire bulletin has been updated.
To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover.
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The purpose of the wheel film is to shield the disc brake rotor from weather elements and initial rust before the vehicle is delivered to the customer. Consequently, the film should remain on the wheel for as long as possible. SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin No. PD017-04. The entire bulletin has been updated.
Some 2019 ? 2023 model year RAV4 and RAV4 Hybrid vehicles may exhibit a squeal/squeak noise from the front brakes with light to moderate braking.
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Follow the Repair Procedure in this bulletin to address this condition
Some 2019 ? 2022 model year RAV4 and RAV4 Hybrid, and 2021 ? 2022 model year RAV4 Prime vehicles may exhibit a sloshing...
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or splashing noise from inside one or more door panels when driving, opening and/or closing a door, and/or braking. This condition is caused by a cavity wax/debris/substance that may block door drain holes and restrict water from draining properly. Follow the Repair Procedure in this bulletin to address this condition.
Pre-Delivery & Maintenance
8 bulletinsToyota plans to conduct Safety Recall and Service Campaign follow-up notifications to owners whose vehicles have not yet...
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had the following Safety Recall and/or Service Campaign repairs completed
Safety Recall and Service Campaign completion is an important part of our commitment to customer satisfaction of Toyota products.
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Toyota will be conducting follow-up notifications to remind owners whose vehicles have not yet had Safety Recall and/or Service Campaign repairs completed in the campaigns listed
Toyota plans to conduct Safety Recall and Service Campaign follow-up notifications to owners whose vehicles have not yet...
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had the following Safety Recall and/or Service Campaign repairs completed
Safety Recall and Service Campaign completion is an important part of our commitment to customer satisfaction of Toyota products.
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Toyota will be conducting follow-up notifications to remind owners whose vehicles have not yet had Safety Recall and/or Service Campaign repairs completed in the campaigns listed
TI: TECHNICAL INSTRUCTIONS FOR SPECIAL SERVICE CAMPAIGN 22TC05 Crankcase Case Vent
TI: TECHNICAL INSTRUCTIONS FOR SPECIAL SERVICE CAMPAIGN 22TC05
Toyota Safety Recall and Service Campaign - Technician Certification Requirements
Due to the challenges caused by the COVID-19 virus threat, some dealers are experiencing reduced traffic into their...
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stores and causing dealer stock to age. Due to this situation, dealers are reminded and recommended to follow the Long-Term Vehicle Storage Guidelines outlined in T-SB-0009-19 and other Service Bulletin publications to ensure customers receive their vehicles in a fresh and well maintained condition Please ensure that both Sales and Service at your dealership are aware of these guidelines and are following the recommended maintenance and storage processes and procedures to ensure the highest customer satisfaction with their new vehicle purchase.
Software & Calibration
6 bulletinsThis Service Bulletin provides updated non-electric water pump leak inspection and diagnostic tips for some 2008 2025...
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model year Toyota vehicles.
This Service Bulletin provides updated non-electric water pump leak inspection and diagnostic tips for some 2008 2025...
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model year Toyota vehicles.
Some 19CY LG DCM equipped vehicles may not be able to complete the firmware update due to not having an active account...
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or waived services during the trial. Follow the steps below to enable ?Temp DCM Activation?.
Some 19CY LG DCM equipped vehicles may not be able to complete the firmware update due to not having an active account...
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or waived services during the trial. Follow the steps below to enable ?Temp DCM Activation?.
Some 19CY LG DCM equipped vehicles may not be able to complete the firmware update due to not having an active account...
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or waived services during the trial. Follow the steps below to enable ?Temp DCM Activation?.
UPDATES TO THE 2014-2021 TOYOTA UNIVERSAL FLAT RATE MANUAL
Hybrid & EV
3 bulletinsCustomers have expressed concerns about the performance of Qi Wireless Chargers.
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Wireless chargers on applicable vehicles are designed to work with Qi Certified devices only. MagSafe devices, that are not Qi Certified, may not charge as expected with Qi Wireless Chargers.
Customers have expressed concerns about the performance of Qi Wireless Chargers.
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Wireless chargers on applicable vehicles are designed to work with Qi Certified devices only. MagSafe devices, that are not Qi Certified, may not charge as expected with Qi Wireless Chargers.
Some 2019- 2023 RAV4 HV vehicles may duplicate an abnormal noise (Growl, Humming and/or other) from the Hybrid T/A...
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and/or MGR at various vehicle speeds and normal drive conditions
HVAC & Climate
2 bulletinsThe air conditioning dye injection tool kit has been developed to aid in identifying the location of air conditioning refrigerant leaks.
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The procedures outlined in this Service Bulletin aid in locating, inspecting, and repairing refrigerant leaks.
Some 2020 ? 2021 model year TMMC and TMMK built RAV4 and RAV4 Hybrid vehicles may exhibit damp carpeting in the front floor area.
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This may be due a condition in which the inside of the HVAC drain cooler hose is obstructed with plastic. Follow the Repair Procedure in this bulletin to address this condition
Tires & Wheels
2 bulletinsPOL: This consolidated Tire Warranty Guide contains the complete warranty terms for all brands of ground and spare tires currently in use by Toyota.
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This information must be kept near the point of vehicle sale and be available to any customer that requests it. Customers can find this information on the Owner?s section of Toyota.com. Dealers can locate a copy of this guide on the Claims Processing & Resource Center in Dealer Daily as well.
TSB During the manufacturing process, tires are mounted on the vehicle as matched sets to help reduce conditions such as pulling or drifting.
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If the wheels are replaced or refinished before vehicle delivery, it is important that the tires remain on the vehicle in the same location and in the same direction of rotation. Refer to the Tire Positioning Procedure in this bulletin to ensure that the original tires stay in the same location on the vehicle.
Lighting
1 bulletinTo improve customer support of telematics connected services features, additional resources have been provided in the...
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Service Lane - Knowledge Center.
Transmission
1 bulletinThis condition is currently under investigation.
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Applicable vehicles are those with one or both DTC's listed and / or static or distortion heard while listening to AM Radio stations when in gears other than Park (P). Please confirm the condition of the Y6 Rear MGR cable connector and the presence of debris and / or corrosion within the connector. If the vehicle meets these conditions, please inspect the inside of the Y6 connector for the conditions listed in this Tech Tip. Please create a TAS Case and contact TAS for further instructions prior to diagnosis or repair. Take photos of all areas as directed by TAS and attach them to the TAS Case for further review. If it is a weekend or a holiday, continue with diagnosis and repair. Please save all parts/ or details and contact TAS on the next available workday.