2016 Toyota Avalon TSBs
266 Technical Service Bulletins across 17 categories
Categories
Body & Paint
60 bulletinsSome 2005 2026 Toyota vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present.
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Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is to provide general guidelines and procedures for odor remediation. This Service Bulletin provides a guide on how to prepare and treat the interior of the vehicle for odor remediation. Refer to the applicable model and model year Repair Manual and the EPA (Environmental Protection Agency) website for the most up-to-date safety and precautionary guidelines.
Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere.
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If these acidic compounds settle on an exposed vehicle, especially the horizontal areas such as the hood, roof, and decklid, significant damage to the painted surfaces can occur. Acid rain damage can typically be identified on vehicles by the presence of stains on the paint surface that resemble hard water spots. Unlike water spots however, acid rain damage cannot be removed by regular washing procedures. Also, because acid rain can etch and soften the paint, normal buffing or polishing repair procedures should not be attempted. This can cause further damage and result in visible depressions in the paint surface. The following are the three major categories of acid rain damage: Minor damage: requires only buffing to repair. Moderate damage: usually requires neutralizing, color sanding, and buffing. Severe damage: extending beyond 1/2 mil of clearcoat on a pearl, metallic, or solid color, requires neutralization, sanding, and repainting. In cases where acid rain damage is minor, neutralization and buffing with a liquid-type paint finessing product may provide an adequate repair. Only specially formulated products outlined in this bulletin should be used for that purpose. Unfortunately, other than minor damage, there is no simple method of determining the actual extent (depth) of acid penetration other than color sanding a representative affected area until there is no visible etching or depressions, followed by measuring the amount of paint removed with either a magnetic or digital-type film thickness gauge. The procedures in this bulletin are intended for use by qualified body/paint technicians and should not be attempted by inexperienced personnel. It is the dealers responsibility to protect and maintain the quality of the vehicles paint finish after receipt at the dealership prior to the first sale. Perform frequent vehicle washing, as often as daily, during high heat and humidity periods to minimize the potential for paint damage due to acid rain exposure. This is especially important in geographical areas known for high frequency and concentration of acid rain and industrial fallout.
Toyota vehicles are currently protected with RapgardTM protective film designed to protect the horizontal painted surfaces.
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This material protects from acid rain, environmental fallout, and rail contamination. Follow the Removal Procedure in this bulletin to remove the RapgardTM protective film within 90 days from initial application.
Vehicles may occasionally be subjected to contamination by airborne iron particles shed from railroad tracks, train...
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wheels, exposure to heavy machinery facilities, grinding, welding, etc. This type of contamination can be identified by the presence of small, red or brown particles on the paint surface. These particles are often difficult to see on dark color paints but can be easily felt when brushing a hand across horizontal body surfaces such as the hood, roof, or deck lid. Follow the Repair Procedure in this bulletin to clean vehicles that may have been subjected to contamination by airborne iron particles such as rail dust during rail transportation or extended storage near industrial areas.
Some 2005 2024 Toyota vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present.
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Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is to provide general guidelines and procedures for odor remediation. This Service Bulletin provides a guide on how to prepare and treat the interior of the vehicle for odor remediation. Refer to the applicable model and model year Repair Manual and the EPA (Environmental Protection Agency) website for the most up-to-date safety and precautionary guidelines. This Service Bulletin is to provide a general overview and direction for the odor remediation process.
Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere.
Read full bulletin
If these acidic compounds settle on an exposed vehicle, especially the horizontal areas such as the hood, roof, and decklid, significant damage to the painted surfaces can occur. Acid rain damage can typically be identified on vehicles by the presence of stains on the paint surface that resemble hard water spots. Unlike water spots however, acid rain damage cannot be removed by regular washing procedures. Also, because acid rain can etch and soften the paint, normal buffing or polishing repair procedures should not be attempted. This can cause further damage and result in visible depressions in the paint surface. The following are the three major categories of acid rain damage: Minor damage: requires only buffing to repair. Moderate damage: usually requires neutralizing, color sanding, and buffing. Severe damage: extending beyond 1/2 mil of clearcoat on a pearl, metallic, or solid color, requires neutralization, sanding, and repainting. In cases where acid rain damage is minor, neutralization and buffing with a liquid-type paint finessing product may provide an adequate repair. Only specially formulated products outlined in this bulletin should be used for that purpose. Unfortunately, other than minor damage, there is no simple method of determining the actual extent (depth) of acid penetration other than color sanding a representative affected area until there is no visible etching or depressions, followed by measuring the amount of paint removed with either a magnetic or digital-type film thickness gauge. The procedures in this bulletin are intended for use by qualified body/paint technicians and should not be attempted by inexperienced personnel. It is the dealers responsibility to protect and maintain the quality of the vehicles paint finish after receipt at the dealership prior to the first sale. Perform frequent vehicle washing, as often as daily, during high heat and humidity periods to minimize the potential for paint damage due to acid rain exposure. This is especially important in geographical areas known for high frequency and concentration of acid rain and industrial fallout.
Some 2005 2024 Toyota vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present.
Read full bulletin
Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is to provide general guidelines and procedures for odor remediation. This Service Bulletin provides a guide on how to prepare and treat the interior of the vehicle for odor remediation. Refer to the applicable model and model year Repair Manual and the EPA (Environmental Protection Agency) website for the most up-to-date safety and precautionary guidelines. This Service Bulletin is to provide a general overview and direction for the odor remediation process.
Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere.
Read full bulletin
If these acidic compounds settle on an exposed vehicle, especially the horizontal areas such as the hood, roof, and decklid, significant damage to the painted surfaces can occur. Acid rain damage can typically be identified on vehicles by the presence of stains on the paint surface that resemble hard water spots. Unlike water spots however, acid rain damage cannot be removed by regular washing procedures. Also, because acid rain can etch and soften the paint, normal buffing or polishing repair procedures should not be attempted. This can cause further damage and result in visible depressions in the paint surface. The following are the three major categories of acid rain damage: Minor damage: requires only buffing to repair. Moderate damage: usually requires neutralizing, color sanding, and buffing. Severe damage: extending beyond 1/2 mil of clearcoat on a pearl, metallic, or solid color, requires neutralization, sanding, and repainting. In cases where acid rain damage is minor, neutralization and buffing with a liquid-type paint finessing product may provide an adequate repair. Only specially formulated products outlined in this bulletin should be used for that purpose. Unfortunately, other than minor damage, there is no simple method of determining the actual extent (depth) of acid penetration other than color sanding a representative affected area until there is no visible etching or depressions, followed by measuring the amount of paint removed with either a magnetic or digital-type film thickness gauge. The procedures in this bulletin are intended for use by qualified body/paint technicians and should not be attempted by inexperienced personnel. It is the dealers responsibility to protect and maintain the quality of the vehicles paint finish after receipt at the dealership prior to the first sale. Perform frequent vehicle washing, as often as daily, during high heat and humidity periods to minimize the potential for paint damage due to acid rain exposure. This is especially important in geographical areas known for high frequency and concentration of acid rain and industrial fallout.
Toyota vehicles are currently protected with RapgardTM protective film designed to protect the horizontal painted surfaces.
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This material protects from acid rain, environmental fallout, and rail contamination.
Vehicles may occasionally be subjected to contamination by airborne iron particles shed from railroad tracks, train...
Read full bulletin
wheels, exposure to heavy machinery facilities, grinding, welding, etc. This type of contamination can be identified by the presence of small, red or brown particles on the paint surface. These particles are often difficult to see on dark color paints but can be easily felt when brushing a hand across horizontal body surfaces such as the hood, roof, or deck lid.
Some 2005 2024 Toyota vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present.
Read full bulletin
Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is to provide general guidelines and procedures for odor remediation. This Service Bulletin provides a guide on how to prepare and treat the interior of the vehicle for odor remediation. Refer to the applicable model and model year Repair Manual and the EPA (Environmental Protection Agency) website for the most up-to-date safety and precautionary guidelines.
Some 2005 2024 Toyota vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present.
Read full bulletin
Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is to provide general guidelines and procedures for odor remediation. This Service Bulletin provides a guide on how to prepare and treat the interior of the vehicle for odor remediation. Refer to the applicable model and model year Repair Manual and the EPA (Environmental Protection Agency) website for the most up-to-date safety and precautionary guidelines.
Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere.
Read full bulletin
If these acidic compounds settle on an exposed vehicle, especially the horizontal areas such as the hood, roof, and decklid, significant damage to the painted surfaces can occur. Acid rain damage can typically be identified on vehicles by the presence of stains on the paint surface that resemble hard water spots. Unlike water spots however, acid rain damage cannot be removed by regular washing procedures. Also, because acid rain can etch and soften the paint, normal buffing or polishing repair procedures should not be attempted. This can cause further damage and result in visible depressions in the paint surface. The following are the three major categories of acid rain damage: Minor damage: requires only buffing to repair. Moderate damage: usually requires neutralizing, color sanding, and buffing. Severe damage: extending beyond 1/2 mil of clearcoat on a pearl, metallic, or solid color, requires neutralization, sanding, and repainting. In cases where acid rain damage is minor, neutralization and buffing with a liquid-type paint finessing product may provide an adequate repair. Only specially formulated products outlined in this bulletin should be used for that purpose. Unfortunately, other than minor damage, there is no simple method of determining the actual extent (depth) of acid penetration other than color sanding a representative affected area until there is no visible etching or depressions, followed by measuring the amount of paint removed with either a magnetic or digital-type film thickness gauge. The procedures in this bulletin are intended for use by qualified body/paint technicians and should not be attempted by inexperienced personnel. While the quality and durability of paint on Toyota vehicles is continuously being improved, it remains the dealers responsibility to protect and maintain the quality of the vehicles paint finish after receipt at the dealership prior to the first sale. To read, While the quality and durability of paint on Toyota vehicles is continuously being improved, it remains the dealers responsibility to protect and maintain the quality of the vehicles paint finish after receipt at the dealership prior to first sale. Perform frequent vehicle washing, as often as daily, during high heat and humidity periods to minimize the potential for paint damage due to acid rain exposure. This is especially important in geographical areas known for high frequency and concentration of acid rain and industrial fallout.
Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere.
Read full bulletin
If these acidic compounds settle on an exposed vehicle, especially the horizontal areas such as the hood, roof, and decklid, significant damage to the painted surfaces can occur. Acid rain damage can typically be identified on vehicles by the presence of stains on the paint surface that resemble hard water spots. Unlike water spots however, acid rain damage cannot be removed by regular washing procedures. Also, because acid rain can etch and soften the paint, normal buffing or polishing repair procedures should not be attempted. This can cause further damage and result in visible depressions in the paint surface. The following are the three major categories of acid rain damage: Minor damage: requires only buffing to repair. Moderate damage: usually requires neutralizing, color sanding, and buffing. Severe damage: extending beyond 1/2 mil of clearcoat on a pearl, metallic, or solid color, requires neutralization, sanding, and repainting. In cases where acid rain damage is minor, neutralization and buffing with a liquid-type paint finessing product may provide an adequate repair. Only specially formulated products outlined in this bulletin should be used for that purpose. Unfortunately, other than minor damage, there is no simple method of determining the actual extent (depth) of acid penetration other than color sanding a representative affected area until there is no visible etching or depressions, followed by measuring the amount of paint removed with either a magnetic or digital-type film thickness gauge. The procedures in this bulletin are intended for use by qualified body/paint technicians and should not be attempted by inexperienced personnel. While the quality and durability of paint on Toyota vehicles is continuously being improved, it remains the dealers responsibility to protect and maintain the quality of the vehicles paint finish after receipt at the dealership prior to the first sale. To read, While the quality and durability of paint on Toyota vehicles is continuously being improved, it remains the dealers responsibility to protect and maintain the quality of the vehicles paint finish after receipt at the dealership prior to first sale. Perform frequent vehicle washing, as often as daily, during high heat and humidity periods to minimize the potential for paint damage due to acid rain exposure. This is especially important in geographical areas known for high frequency and concentration of acid rain and industrial fallout.
Replacement certification labels (the vinyl label installed on the driver door or door post) and VIN plates (the metal...
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plate riveted to dashboard) (see Figure 1) for most 1979 ? 2023 model year vehicles may be available provided the requests meet the criteria listed in this Service Bulletin. Follow the Procurement Procedure in this bulletin to request a replacement certification label or VIN plate.
DL: Toyota has received reports of paint peeling on certain vehicles with the original factory-applied Blizzard Pearl or Super White paint colors.
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These reports indicate that vehicles with these specific paint colors, applied during the vehicle manufacturing process, may experience paint peeling on exterior metal body panels. Although the original factory paint is covered by Toyota?s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to the condition described above.
DL: Toyota has received reports of paint peeling on certain vehicles with the original factory-applied Blizzard Pearl or Super White paint colors.
Read full bulletin
These reports indicate that vehicles with these specific paint colors, applied during the vehicle manufacturing process, may experience paint peeling on exterior metal body panels. Although the original factory paint is covered by Toyota?s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to the condition described above.
Some 2005 ? 2022 model year Toyota vehicles that have undergone water intrusion may exhibit a condition in which a musty smell is present.
Read full bulletin
Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this service bulletin is to provide general guidelines and procedures for odor remediation. This service bulletin provides a guide on how to prepare the interior of the vehicle prior to an odor remediation being performed, as well as contact information for an approved vendor who will arrange the remediation, and instructions on how to prepare the interior of the vehicle for reassembly once the remediation has been completed. Refer to all model and model year specific Repair Manuals and the EPA (Environmental Protection Agency) website for the most up-to-date safety and precautionary guidelines. This service bulletin is to provide a general overview and direction for the odor remediation process.
Some 2010 ? 2022 model year Toyota vehicles may exhibit paint stains after the removal of Rapgard?.
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The paint stains may appear to be under the clear coat but are usually under wrinkles in the Rapgard?. The wrinkles may trap water and cause the paint to stain from the trapped moisture, especially on horizontal surfaces such as the hood, roof, and trunk. Follow the Repair Procedure in this bulletin to address this condition
Some 2010 ? 2022 model year Toyota vehicles may exhibit paint stains after the removal of Rapgard?.
Read full bulletin
The paint stains may appear to be under the clear coat but are usually under wrinkles in the Rapgard?. The wrinkles may trap water and cause the paint to stain from the trapped moisture, especially on horizontal surfaces such as the hood, roof, and trunk. Follow the Repair Procedure in this bulletin to address this condition
Some 2005 ? 2022 model year Toyota vehicles that have undergone water intrusion may exhibit a condition in which a musty smell is present.
Read full bulletin
Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this service bulletin is to provide general guidelines and procedures for odor remediation. This service bulletin provides a guide on how to prepare the interior of the vehicle prior to an odor remediation being performed, as well as contact information for an approved vendor who will arrange the remediation, and instructions on how to prepare the interior of the vehicle for reassembly once the remediation has been completed. Refer to all model and model year specific Repair Manuals and the EPA (Environmental Protection Agency) website for the most up-to-date safety and precautionary guidelines. This service bulletin is to provide a general overview and direction for the odor remediation process
DL: Toyota has received reports of paint peeling on certain vehicles with the original factory-applied Blizzard Pearl or Super White paint colors.
Read full bulletin
These reports indicate that vehicles with these specific paint colors, applied during the vehicle manufacturing process, may experience paint peeling on exterior metal body panels. Although the original factory paint is covered by Toyota?s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to the condition described above.
TI: Technical Instructions Customer Support Program ZKG Multiple Models and Model Years Vehicles Painted with Blizzard...
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Pearl (070) or Super White (040) Paint Color Coverage for Peeling of Factory-Applied Paint
CSP: Customer Support Program ZKG - Paint Repair Process Operation Flow Chart
Some 2010 ? 2022 model year Toyota vehicles may exhibit paint stains after the removal of Rapgard?.
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The paint stains may appear to be under the clear coat but are usually under wrinkles in the Rapgard?. The wrinkles may trap water and cause the paint to stain from the trapped moisture, especially on horizontal surfaces such as the hood, roof, and trunk. Follow the Repair Procedure in this bulletin to address this condition
Some 2005 ? 2022 model year Toyota vehicles that have undergone water intrusion may exhibit a condition in which a musty smell is present.
Read full bulletin
Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this service bulletin is to provide general guidelines and procedures for odor remediation. This service bulletin provides a guide on how to prepare the interior of the vehicle prior to an odor remediation being performed, as well as contact information for an approved vendor who will arrange the remediation, and instructions on how to prepare the interior of the vehicle for reassembly once the remediation has been completed. Refer to all model and model year specific Repair Manuals and the EPA (Environmental Protection Agency) website for the most up-to-date safety and precautionary guidelines. This service bulletin is to provide a general overview and direction for the odor remediation process.
DL: CUSTOMER SUPPORT PROGRAM ZKG Multiple Models and Model Years Vehicles Painted with Blizzard Pearl (070) or Super...
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White (040) Paint Color Coverage for Peeling of Factory-Applied Paint
RL: CUSTOMER SUPPORT PROGRAM ZKG Multiple Models and Model Years Vehicles Painted with Blizzard Pearl (070) or Super...
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White (040) Paint Color Coverage for Peeling of Factory-Applied Paint
Some 2010 ? 2021 model year Toyota vehicles may exhibit paint stains after the removal of Rapgard?.
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The paint stains may appear to be under the clear coat but are usually under wrinkles in the Rapgard?. The wrinkles may trap water and cause the paint to stain from the trapped moisture, especially on horizontal surfaces such as the hood, roof, and trunk. Follow the Repair Procedure in this bulletin to address this condition.
Replacement certification labels (the vinyl label installed on the driver door or door post) and VIN plates (the metal...
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plate riveted to dashboard) (see Figure 1) for most 1979 ? 2021 model year vehicles may be available provided the requests meet the criteria listed in this Service Bulletin. Follow the Procurement Procedure in this bulletin to request a replacement certification label or VIN plate.
RE: Toyota has received reports of paint peeling on certain vehicles with the original factory-applied Blizzard Pearl or Super White paint colors.
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These reports indicate that vehicles with these specific paint colors, applied during the vehicle manufacturing process, may experience paint peeling on exterior metal body panels. Although the original factory paint is covered by Toyota?s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to the condition described above.
DL: Toyota has received reports of paint peeling on certain vehicles with the original factory-applied Blizzard Pearl or Super White paint colors.
Read full bulletin
These reports indicate that vehicles with these specific paint colors, applied during the vehicle manufacturing process, may experience paint peeling on exterior metal body panels. Although the original factory paint is covered by Toyota?s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to the condition described above.
TI: TECHNICAL INSTRUCTIONS Customer Support Program ZKG Multiple Models and Model Years Vehicles Painted with Blizzard...
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Pearl (070) or Super White (040) Paint Color Coverage for Peeling of Factory-Applied Paint
DL: Toyota has received reports of paint peeling on certain vehicles with the original factory-applied Blizzard Pearl or Super White paint colors.
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These reports indicate that vehicles with these specific paint colors, applied during the vehicle manufacturing process, may experience paint peeling on exterior metal body panels. Although the original factory paint is covered by Toyota?s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to the condition described above.
DL: Toyota has received reports of paint peeling on certain vehicles with the original factory-applied Blizzard Pearl or Super White paint colors.
Read full bulletin
These reports indicate that vehicles with these specific paint colors, applied during the vehicle manufacturing process, may experience paint peeling on exterior metal body panels. Although the original factory paint is covered by Toyota?s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to the condition described above.
TI: TECHNICAL INSTRUCTIONS Customer Support Program ZKG Multiple Models and Model Years Vehicles Painted with Blizzard...
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Pearl (070) or Super White (040) Paint Color Coverage for Peeling of Factory-Applied Paint
SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin Nos.
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PG021-88, PG015-89, PG0015-90, PG002-91, PG002-93, PG005-97, PG007-01, PG007-07, PG006-01, PG004-97, T-SB-0144-08, and T-SB-0304-17. The aforementioned bulletins are obsolete, and any printed versions should be discarded. Replacement certification labels (the vinyl label installed on the driver door or door post) and VIN plates (the metal plate riveted to dashboard) (see Figure 1) for most 1979 ? 2020 model year vehicles may be available provided the requests meet the criteria listed in this Service Bulletin. Follow the Procurement Procedure in this bulletin to request a replacement certification label or VIN plate.
TECHNICAL INSTRUCTIONS Customer Support Program ZKG Phase 2 ? Customer Renotification and Repair Phase Repair is...
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Now Available Multiple Models and Model Years Vehicles Painted with Blizzard Pearl (070) or Super White (040) Paint Color Coverage for Peeling of Factory-Applied Paint
TECHNICAL INSTRUCTIONS Customer Support Program ZKG Phase 2 ? Customer Renotification and Repair Phase Repair is...
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Now Available Multiple Models and Model Years Vehicles Painted with Blizzard Pearl (070) or Super White (040) Paint Color Coverage for Peeling of Factory-Applied Paint
Customer Support Program ZKG ? Paint Repair Process OPERATION FLOW CHART
Technical Instructions: Customer Support Program ZKG ? Technical Instructions.
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December 12, 2019. This document has been updated to clarify that only authorized Toyota dealerships are authorized to confirm if the paint peeling condition is covered by this program. However, after confirming that the paint peeling condition is covered by this program, the authorized Toyota dealership may choose to coordinate to have the repainting repair performed by a non-Toyota repair facility (e.g. third-party collision repair facility, body shop, etc.).
Dealer Package: December 12, 2019 This document has been updated to clarify that only authorized Toyota dealerships are...
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authorized to confirm if the paint peeling condition is covered by this program. However, after confirming that the paint peeling condition is covered by this program, the authorized Toyota dealership may choose to coordinate to have the repainting repair performed by a non-Toyota repair facility (e.g. third-party collision repair facility, body shop, etc.).
Technical Instructions: TECHNICAL INSTRUCTIONS Customer Support Program ZKG Phase 2 ? Customer Renotification and Repair...
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Phase Repair is Now Available Multiple Models and Model Years Vehicles Painted with Blizzard Pearl (070) or Super White (040) Paint Color Coverage for Peeling of Factory-Applied Paint.
Repair Process: Customer Support Program ZKG ? Paint Repair Process.
Region Letter: Toyota has received reports of paint peeling on certain vehicles with the original factory-applied...
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Blizzard Pearl or Super White paint colors. These reports indicate that vehicles with these specific paint colors, applied during the vehicle manufacturing process, may experience paint peeling on exterior metal body panels. Although the original factory paint is covered by Toyota?s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to the condition described above.
Dealer Daily Message: ***Phase 2 ? Customer Renotification and Repair Phase*** Repair is Now Available Multiple Models...
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and Model Years Vehicles Painted with Blizzard Pearl (070) or Super White (040) Paint Color Coverage for Peeling of Factory-Applied Paint. The repair phase of Customer Support Program ZKG is now available. Refer to the Dealer Letter on TIS for additional information.
Some 2008 ? 2019 model year Toyota vehicles painted with either 070 Blizzard Pearl or 040 Super White may exhibit...
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peeling paint on one or more metal body panels. The paint may peel between the primer and E-coat layer, exposing the gray or brownish-green E-coat. The affected panel(s) will require prepping and repainting to address this condition. The paint repair may need to be sublet to a body shop.
Technical Instructions: December 12, 2019.
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This document has been updated to clarify that only authorized Toyota dealerships are authorized to confirm if the paint peeling condition is covered by this program. However, after confirming that the paint peeling condition is covered by this program, the authorized Toyota dealership may choose to coordinate to have the repainting repair performed by a non-Toyota repair facility (e.g. third-party collision repair facility, body shop, etc.).
Region Letter: Phase 1 ? Customer Notification Phase Repair Not Yet Available.
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Toyota has received reports of paint peeling on certain vehicles with the original factory-applied Blizzard Pearl or Super White paint colors. These reports indicate that vehicles with these specific paint colors, applied during the vehicle manufacturing process, may experience paint peeling on exterior metal body panels.
SUPERSESSION NOTICE The information contained in this bulletin supersedes SB No.
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T-SB-0040-08. * Applicability has been updated to include applicable 2016 model year vehicles. Service Bulletin No. T-SB-0040-08 is obsolete and any printed versions should be discarded. Some 2010 - 2019 model year Toyota vehicles may exhibit paint stains after the removal of Rapgard. The paint stains may appear to be under the clear coat but are usually under wrinkles in the Rapgard. The wrinkles may trap water and cause the paint to stain from the trapped moisture, especially on horizontal surfaces, such as the hood, roof, and trunk. Follow the Repair Procedure in this bulletin to address this condition.
SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin Nos.
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PG021-88, PG015-89, PG0015-90, PG002-91, PG002-93, PG005-97, PG007-01, PG007-07, PG006-01, PG004-97, and T-SB-0144-08. Service Bulletin Nos. PG021-88, PG015-89, PG0015-90, PG002-91, PG002-93, PG005-97, PG007-01, PG007-07, PG006-01, PG004-97, and T-SB-0144-08 are obsolete and any printed versions should be discarded. Vehicle replacement certification labels (the vinyl label installed on the driver door or door post) and VIN plates (the metal plate riveted to dashboard) may be available from Toyota, provided the request meets one of the criteria listed in this Service Bulletin. Replacement Certification Label and VIN Plate Criteria A replacement certification label and/or VIN plate may be requested if: ? The vehicle was in an accident and the label and/or plate is damaged or attached to a part that will be replaced during the repair. ? The label and/or plate was stolen.
On some vehicles, when Rapgard? is removed, the paint may have a stained appearance.
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These stains appear to be under the clear coat (repainting this area is not necessary). The stain patterns are usually under wrinkles in the Rapgard?. These wrinkles sometimes trap water and cause the paint to stain from the trapped moisture, especially on horizontal surfaces, such as the hood, roof, and trunk. Stains can be removed by heating the stained surface to remove the trapped moisture.
Some 2015 ? 2016 model year Avalon, Camry, Sienna, and Tundra vehicles equipped with Blind Spot Monitor may exhibit a...
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Blind Spot Monitor Warning message with Diagnostic Trouble Code (DTC) C1AB2 Short to Ground in Outer Mirror Indicator (Master) or C1AB3 Short to Ground in Outer Mirror Indicator (Slave) stored. Follow the Repair Procedure in this bulletin to address this condition.
On some vehicles, when Rapgard? is removed, the paint may have a stained appearance.
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These stains appear to be under the clear coat (repainting this area is not necessary). The stain patterns are usually under wrinkles in the Rapgard?. These wrinkles sometimes trap water and cause the paint to stain from the trapped moisture, especially on horizontal surfaces, such as the hood, roof, and trunk. Stains can be removed by heating the stained surface to remove the trapped moisture.
Some 2015 ? 2016 model year Avalon, Camry, Sienna, and Tundra vehicles equipped with Blind Spot Monitor may exhibit a...
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Blind Spot Monitor Warning message with Diagnostic Trouble Code (DTC) C1AB2 Short to Ground in Outer Mirror Indicator (Master) or C1AB3 Short to Ground in Outer Mirror Indicator (Slave) stored. Follow the Repair Procedure in this bulletin to address this condition.
REVISION NOTICE March 07, 2017 Rev1: ? Applicability has been updated to include 2017 model year Toyota vehicles.
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On some vehicles, when Rapgard? is removed the paint may have a stained appearance. These stains appear to be under the clear coat (repainting this area is NOT necessary). The stain patterns are usually under wrinkles in the Rapgard?. These wrinkles sometimes trap water and cause the paint to stain from the trapped moisture, especially on horizontal surfaces, such as the hood, roof, and trunk. Stains can be removed by heating the stained surface to remove the trapped moisture.
SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin Nos.
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PG021-88, PG015-89, PG0015-90, PG002-91, PG002-93, PG005-97, PG007-01, PG007-07, and T-SB-0144-08. Service Bulletin Nos. PG021-88, PG015-89, PG0015-90, PG002-91, PG002-93, PG005-97, PG007-01, PG007-07, and T-SB-0144-08 are obsolete and any printed versions should be discarded. Be sure to review the entire content of this bulletin before proceeding. REVISION NOTICE January 11, 2018 ? The Supersession Notice has been updated. Any previous printed versions of this bulletin should be discarded. Vehicle replacement certification labels (the vinyl label installed on the driver door or door post) and VIN plates (the metal plate riveted to dashboard) may be available from Toyota, provided the request meets one of the criteria listed in this Service Bulletin.
Vehicle replacement certification labels (the vinyl label installed on the driver door or door post) and VIN plates (the...
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metal plate riveted to dashboard) may be available from Toyota, provided the request meets one of the criteria listed in this Service Bulletin.
SOME 2015 2016 MODEL YEAR AVALON, CAMRY, SIENNA, AND TUNDRA VEHICLES EQUIPPED WITH BLIND SPOT MONITOR MAY EXHIBIT A...
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BLIND SPOT MONITOR WARNING MESSAGE WITH DIAGNOSTIC TROUBLE CODE (DTC) C1AB2 SHORT TO GROUND IN OUTER MIRROR INDICATOR (MASTER) OR C1AB3 SHORT TO GROUND IN OUTER MIRROR INDICATOR (SLAVE) STORED. FOLLOW THE REPAIR PROCEDURE IN THIS BULLETIN TO ADDRESS THIS CONDITION.
ON SOME VEHICLES, WHEN RAPGARD IS REMOVED, THE PAINT MAY HAVE A STAINED APPEARANCE.
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THESE STAINS APPEAR TO BE UNDER THE CLEAR COAT (REPAINTING THIS AREA IS NOT NECESSARY). THE STAIN PATTERNS ARE USUALLY UNDER WRINKLES IN THE RAPGARD. THESE WRINKLES SOMETIMES TRAP WATER AND CAUSE THE PAINT TO STAIN FROM THE TRAPPED MOISTURE, ESPECIALLY ON HORIZONTAL SURFACES, SUCH AS THE HOOD, ROOF, AND TRUNK. STAINS CAN BE REMOVED BY HEATING THE STAINED SURFACE TO REMOVE THE TRAPPED MOISTURE.
Electrical
41 bulletinsSome 2016 ? 2018 model year Toyota vehicles equipped with Entune? Audio (version 01013E), Entune? Audio Plus (version...
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010156 or 01015C), or Entune? Premium Audio (versions 010171, 010170, or 01017D) may exhibit one or more of the following conditions: ?Head unit reboots at a specific location. ?Abnormal Destination Search app operation. ?Rebooting caused by no songs on the USB-connected iPhone. ?A one-time reboot after ignition is cycled to ACC-ON. ?Audio stays muted after the key is cycled.
TSB This Service Bulletin includes guidelines meant to help determine whether to repair or replace a wire harness assembly based on damage type.
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This Service Bulletin should be used in conjunction with the applicable model and model year Electronic Wiring Diagram (EWD) and/or Repair Manual.
Some 2004 ? 2020 model year Hybrid vehicles may exhibit an excessive buildup of dust, lint, or debris in the HV battery intake filter or cooling fan.
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The condition could reduce the efficiency of the HV battery cooling system. Perform the procedures outlined in this bulletin to address this condition.
Some 2003 ? 2020 model year Prius, Prius C, Prius V; 2006 ? 2019 model year Highlander Hybrid Vehicle; 2007 ? 2020...
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Camry Hybrid Vehicle; 2013 ? 2020 model year Avalon Hybrid Vehicle; 2016 ? 2020 model year Mirai and RAV4 Hybrid Vehicle; and 2020 model year Corolla Hybrid Vehicles may exhibit a MIL ON condition with Diagnostic Trouble Codes (DTCs) P0A80/P1AC000 and/or P0A7F/P1A8000 stored due to dust or debris buildup in the HV battery cooling fan and/or HV cooling filter. Follow the procedure in this bulletin to address this condition.
Some 2004 ? 2020 model year Hybrid vehicles may exhibit an excessive buildup of dust, lint, or debris in the HV battery intake filter or cooling fan.
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The condition could reduce the efficiency of the HV battery cooling system. Perform the procedures outlined in this bulletin to address this condition.
This bulletin includes basic procedures for performing a rescue charge on Ni-MH high voltage (HV) batteries.
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This bulletin should be used in conjunction with the applicable model and model year Repair Manual while performing a rescue charge. The GRX-5100 should be used wherever the Repair Manual references the Toyota Hybrid System (THS) charger.
The blind spot monitor (BSM) sensor angle inspection is used to confirm that the BSM sensor is within the specified...
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angle before performing axis beam adjustment. When used in conjunction with the repair manual, these BSM tips leverage SSTs and readily available tools to support sensor angle confirmation in varying shop environments.
The blind spot monitor (BSM) sensor angle inspection is used to confirm that the BSM sensor is within the specified...
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angle before performing axis beam adjustment. When used in conjunction with the repair manual, these BSM tips leverage SSTs and readily available tools to support sensor angle confirmation in varying shop environments.
A battery in a stored vehicle is subject to conditions that can reduce its performance and life.
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These conditions include storage period, temperature, parasitic drain, and battery load. Because of these factors, battery inspection and maintenance are required in order to ensure proper operation and optimal battery life. As a matter of policy, Toyota does not provide battery warranty coverage for discharged and/or failed batteries due to lack of maintenance. It is the dealer?s responsibility to maintain the specified State of Charge (SOC) of the vehicle?s battery while in stock and assure proper State of Charge (SOC) at delivery. To eliminate customer service concerns due to an undercharged battery during the first few weeks of ownership, all dealers should check battery State of Charge (SOC) and recharge, if necessary, within 48 hours of delivery to customers.
This bulletin includes basic procedures for performing a Rescue Charge on Ni-MH High Voltage (HV) Batteries.
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This bulletin should be used in conjunction with the Repair Manual while performing Rescue Charge. The GRX-5100 should be used wherever the Repair Manual references the Toyota Hybrid System (THS) Charger.
Some Customers may complain about a Hybrid Vehicle Battery cooling system warning message.
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This warning message may appear when the HV Battery cooling system loses efficiency due to debris on the filter and or some object obstructing the air inlet.
Some Customers may complain about a Hybrid Vehicle Battery cooling system warning message.
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This warning message may appear when the HV Battery cooling system loses efficiency due to debris on the filter and or some object obstructing the air inlet.
SUPERSESSION NOTICE The information contained in this bulletin supersedes SB No.
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T-SB-0101-11. Applicability has been updated to include 2016 ? 2017 model year vehicles. Service Bulletin No. T-SB-0101-11 is Obsolete and any printed versions should be discarded. Be sure to review the entire content of this bulletin before proceeding. When servicing interior electrical switches and components, please note the precautions in this bulletin to avoid damaging electrical components and switches. Many lubricants, cleaners, and automotive chemicals contain silicone or other compounds that may contaminate electrical contacts, and therefore increase electrical resistance and decrease switch performance. The use of any cleaners or fluids may increase the risk of further damage to electrical components.
SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin Nos.
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T-SB-0103-16 and T-SB-0337-17. ? The entire bulletin has been updated. Service Bulletin No. T-SB-0103-16 and T-SB-0337-17 are obsolete and any printed versions should be discarded. Be sure to review the entire content of this bulletin before proceeding. Some 2016 ? 2018 model year vehicles equipped with Entune? Audio (version 01013E), Entune? Audio Plus (version 010156 or 01015C), or Entune? Premium Audio (version 010171, 010170, or 01017D) may exhibit one or more of the following conditions: ? Head unit reboots at a specific location ? Abnormal Destination Search app operation ? Rebooting caused by no songs on the USB-connected iPhone ? A one-time reboot after ignition is cycled to ACC-ON ? Audio stays muted after the key is cycled
SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin No.
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T-SB-0103-16 and T-SB-0337-17. ? The entire bulletin has been updated. Service Bulletin No. T-SB-0103-16 and T-SB-0337-17 are obsolete and any printed versions should be discarded. Be sure to review the entire content of this bulletin before proceeding. Some 2016 ? 2018 model year vehicles equipped with Entune? Audio (version 01013E), Entune? Audio Plus (version 010156 or 01015C), or Entune? Premium Audio (version 010171, 010170, or 01017D) may exhibit one or more of the following conditions: ? Head unit reboots at a specific location ? Abnormal Destination Search app operation ? Rebooting caused by no songs on the USB-connected iPhone ? A one-time reboot after ignition is cycled to ACC-ON ? Audio stays muted after the key is cycled
Supersession Notice. Flash reprogramming allows the ECU software to be updated without replacing the ECU.
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Flash calibration updates for specific vehicle models/ECUs are released as field-fix procedures described in individual Service Bulletins. This bulletin details the Techstream ECU flash reprogramming process and outlines use of the Technical Information System (TIS) and the Calibration Update Wizard (CUW). Flash calibration updates can only be applied to the vehicle/ECU combination for which they are intended. ECUs have internal security that will not allow them to be programmed with another ECU?s information.
Supersession Notice. Flash reprogramming allows the ECU software to be updated without replacing the ECU.
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Flash calibration updates for specific vehicle models/ECUs are released as field-fix procedures described in individual Service Bulletins. This bulletin details the Techstream ECU flash reprogramming process and outlines use of the Technical Information System (TIS) and the Calibration Update Wizard (CUW). Flash calibration updates can only be applied to the vehicle/ECU combination for which they are intended. ECUs have internal security that will not allow them to be programmed with another ECU?s information.
SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin No.
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T-SB-0043-14. ? Applicability has been updated to include 2017 ? 2018 model year Toyota vehicles. Service Bulletin No. T-SB-0043-14 is obsolete and any printed versions should be discarded. The Immobilizer and Smart Key Reset is a feature that allows the registration of new keys when all master keys are lost. Once the system is reset, all previously registered keys will be erased. Follow the procedures in this bulletin to reset a vehicle Immobilizer or Smart Key system. NOTE New security provisions are required to obtain a reset passcode. It is critical to review the instructions for this new process BEFORE attempting to get a passcode in the new system.
HV Batteries have liquid filled cell modules, to prevent leakage from cells, it is very important to confirm the proper...
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orientation mark of the DRC.
Hybrid vehicles are equipped with 2 types of batteries: ? Hybrid Vehicle (HV) battery ? 12-volt auxiliary battery If...
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the hybrid vehicle is put into storage, the state of charge (SOC) of its HV battery and auxiliary battery will gradually decrease. To prevent the auxiliary battery from becoming discharged during storage, proper maintenance is necessary. Please perform the following maintenance service for the HV battery and 12-volt auxiliary battery
2015 ? 2016 model year vehicles are equipped with driver?s side floor mat retaining clips to secure the floor mat in the correct position.
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In addition, some models may utilize retaining clips for passenger side and rear seat floor mats as well. Follow the appropriate installation procedure to attach the driver?s side, and if applicable, the passenger?s side and rear seat floor mats to the vehicle carpet using the floor mat retaining clips during Pre-Delivery Service (PDS).
A vehicle may arrive to the dealer with a MIL ?ON? condition and P0A80 stored in the memory.
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Some cases have been identified with internal modification done to the HV Battery. Modified or altered parts are not covered under warranty.
Flash reprogramming allows the ECU software to be updated without replacing the ECU.
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Flash calibration updates for specific vehicle models/ECUs are released as field-fix procedures described in individual Service Bulletins. This bulletin details the Techstream ECU flash reprogramming process and outlines use of the Technical Information System (TIS) and the Calibration Update Wizard (CUW). Flash calibration updates can only be applied to the vehicle/ECU combination for which they are intended. ECUs have internal security that will not allow them to be programmed with another ECU?s information.
In the event that a Toyota vehicle becomes submerged in water, many components may be physically damaged.
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Electrical and electronic components, including wiring harnesses, are particularly susceptible to corrosion and subsequent malfunction. Although any flooding can be damaging, salt water flooding elevates the potential for abnormal conditions and may increase risks due to its highly corrosive and conductive nature. Salt residue also continues to corrode and remain conductive even after a vehicle dries. This bulletin is intended to assist with safe handling and inspection of flood damaged vehicles and to provide basic guidance on likely needed repairs.
A vehicle may arrive to the dealer with a MIL ?ON? condition and P0A80 stored in the memory.
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Some cases have been identified with internal modification done to the HV Battery. Modified or altered parts are not covered under warranty.
Hybrid vehicles are equipped with 2 types of batteries: ? Hybrid Vehicle (HV) battery ? 12-volt auxiliary battery If...
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the hybrid vehicle is put into storage, the state of charge (SOC) of its HV battery and auxiliary battery will gradually decrease. To prevent the auxiliary battery from becoming discharged during storage, proper maintenance is necessary. Please perform the following maintenance service for the HV battery and 12-volt auxiliary battery
2015 ? 2016 model year vehicles are equipped with driver?s side floor mat retaining clips to secure the floor mat in the correct position.
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In addition, some models may utilize retaining clips for passenger side and rear seat floor mats as well. Follow the appropriate installation procedure to attach the driver?s side, and if applicable, the passenger?s side and rear seat floor mats to the vehicle carpet using the floor mat retaining clips during Pre-Delivery Service (PDS).
Rev2 Some Customers may complain about a Hybrid Vehicle Battery cooling system warning message.
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This warning message may appear when the HV Battery cooling system loses efficiency due to debris on the filter and or some object obstructing the air inlet. Refer to the information below to address this issue.
Rev2 A vehicle may arrive to the dealer with a MIL ?ON? condition and P0A80 or P1AC000 stored in the memory.
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Some cases have been identified with internal modification done to the HV Battery. Modified or altered parts are not covered under warranty.
A vehicle may arrive to the dealer with a MIL ?ON? condition and P0A80 or P1AC000 stored in the memory.
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Some cases have been identified with internal modification done to the HV Battery. Modified or altered parts are not covered under warranty.
REVISION NOTICE October 30, 2017 Rev1: * Applicability has been updated to include 2018 model year vehicles.
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SUPERSESSION NOTICE The information contained in this bulletin supersedes SB No. T-SB-0012-13. Flash reprogramming allows the Electronic Control Unit (ECU) software to be updated without replacing the ECU. Flash calibration updates for specific vehicle models/ECUs are released as field-fix procedures described in individual Service Bulletins. This bulletin details the Techstream ECU flash reprogramming process and outlines use of the Technical Information System (TIS) and the Calibration Update Wizard (CUW). Flash calibration updates can only be applied to the vehicle/ECU combination for which they are intended. ECUs have internal security that will not allow them to be programmed with another ECU's information.
Pre-Delivery Service (PDS) is a critical step in satisfying our new car customers.
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Customer feedback indicates the following areas deserve special attention when performing PDS: ? Careful inspection for paint chips/scratches and body dents/dings. ? Proper operation of electrical accessories (including interior light, clock, and radio reset). ? Interior cleanliness. ? Proper function of mechanical systems. Customer retention and proper maintenance of vehicles has been a major focus for Toyota. To help remind customers that regular oil changes are essential to the proper maintenance of their vehicle, dealers are required to begin installing a first oil change reminder sticker prior to delivery. By doing this, customers will be reminded to return to your dealership for their first oil change. Your current oil change reminder sticker may be used. (See PDS Check Sheet item 9 of "Final Inspection & Cleaning.")
Pre-Delivery Service (PDS) is a critical step in satisfying our new car customers.
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Customer feedback indicates the following areas deserve special attention when performing PDS: ? Careful inspection for paint chips/scratches and body dents/dings. ? Proper operation of electrical accessories (including interior light, clock, and radio reset). ? Interior cleanliness. ? Proper function of mechanical systems. Customer retention and proper maintenance of vehicles has been a major focus for Toyota. To help remind customers that regular oil changes are essential to the proper maintenance of their vehicle, dealers are required to begin installing a first oil change reminder sticker prior to delivery. By doing this, customers will be reminded to return to your dealership for their first oil change. Your current oil change reminder sticker may be used. (See PDS Check Sheet item 9 of "Final Inspection & Cleaning.")
The Immobilizer and Smart Key Reset is a feature that allows the registration of new keys when all master keys are lost.
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Once the system is reset, all previously registered keys will be erased. Follow the procedures in this bulletin to reset a vehicle Immobilizer or Smart Key system. NOTE: There are new security provisions required to obtain a Reset Pass-Code. It is critical that the instructions for this new process are reviewed BEFORE attempting to get a Pass-Code in the new system.
The Immobilizer and Smart Key Reset is a feature that allows the registration of new keys when all master keys are lost.
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Once the system is reset, all previously registered keys will be erased. Follow the procedures in this bulletin to reset a vehicle Immobilizer or Smart Key system. NOTE: There are new security provisions required to obtain a Reset Pass-Code. It is critical that the instructions for this new process are reviewed BEFORE attempting to get a Pass-Code in the new system.
"TSB: FLASH REPROGRAMMING ALLOWS THE ECU SOFTWARE TO BE UPDATED WITHOUT REPLACING THE ECU.
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FLASH CALIBRATION UPDATES FOR SPECIFIC VEHICLE MODELS/ECUS ARE RELEASED AS FIELD-FIX PROCEDURES DESCRIBED IN INDIVIDUAL SERVICE BULLETINS. THIS BULLETIN DETAILS THE TECHSTREAM ECU FLASH REPROGRAMMING PROCESS AND OUTLINES USE OF THE TECHNICAL INFORMATION SYSTEM (TIS) AND THE CALIBRATION UPDATE WIZARD (CUW). FLASH CALIBRATION UPDATES CAN ONLY BE APPLIED TO THE VEHICLE/ECU COMBINATION FOR WHICH THEY ARE INTENDED. ECUS HAVE INTERNAL SECURITY THAT WILL NOT ALLOW THEM TO BE PROGRAMMED WITH ANOTHER ECUS INFORMATION."
"TSB: PRE-DELIVERY SERVICE (PDS) IS A CRITICAL STEP IN SATISFYING OUR NEW CAR CUSTOMERS.
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CUSTOMER FEEDBACK INDICATES THE FOLLOWING AREAS DESERVE SPECIAL ATTENTION WHEN PERFORMING PDS: H CAREFUL INSPECTION FOR PAINT CHIPS/SCRATCHES AND BODY DENTS/DINGS. H PROPER OPERATION OF ELECTRICAL ACCESSORIES (INCLUDING INTERIOR LIGHT, CLOCK, AND RADIO RESET). H INTERIOR CLEANLINESS. H PROPER FUNCTION OF MECHANICAL SYSTEMS. CUSTOMER RETENTION AND PROPER MAINTENANCE OF VEHICLES HAS BEEN A MAJOR FOCUS FOR TOYOTA. TO HELP REMIND CUSTOMERS THAT REGULAR OIL CHANGES ARE ESSENTIAL TO THE PROPER MAINTENANCE OF THEIR VEHICLE, DEALERS ARE REQUIRED TO BEGIN INSTALLING A FIRST OIL CHANGE REMINDER STICKER PRIOR TO DELIVERY. BY DOING THIS, CUSTOMERS WILL BE REMINDED TO RETURN TO YOUR DEALERSHIP FOR THEIR FIRST OIL CHANGE. YOUR CURRENT OIL CHANGE REMINDER STICKER MAY BE USED. (SEE PDS CHECK SHEET ITEM 9 OF FINAL INSPECTION & CLEANING.)"
"TSB: PRE-DELIVERY SERVICE (PDS) IS A CRITICAL STEP IN SATISFYING OUR NEW CAR CUSTOMERS.
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CUSTOMER FEEDBACK INDICATES THE FOLLOWING AREAS DESERVE SPECIAL ATTENTION WHEN PERFORMING PDS: H CAREFUL INSPECTION FOR PAINT CHIPS/SCRATCHES AND BODY DENTS/DINGS. H PROPER OPERATION OF ELECTRICAL ACCESSORIES (INCLUDING INTERIOR LIGHT, CLOCK, AND RADIO RESET). H INTERIOR CLEANLINESS. H PROPER FUNCTION OF MECHANICAL SYSTEMS. CUSTOMER RETENTION AND PROPER MAINTENANCE OF VEHICLES HAS BEEN A MAJOR FOCUS FOR TOYOTA. TO HELP REMIND CUSTOMERS THAT REGULAR OIL CHANGES ARE ESSENTIAL TO THE PROPER MAINTENANCE OF THEIR VEHICLE, DEALERS ARE REQUIRED TO BEGIN INSTALLING A FIRST OIL CHANGE REMINDER STICKER PRIOR TO DELIVERY. BY DOING THIS, CUSTOMERS WILL BE REMINDED TO RETURN TO YOUR DEALERSHIP FOR THEIR FIRST OIL CHANGE. YOUR CURRENT OIL CHANGE REMINDER STICKER MAY BE USED. (SEE PDS CHECK SHEET ITEM 9 OF FINAL INSPECTION & CLEANING.)"
"A BATTERY IN A STORED VEHICLE IS SUBJECT TO CONDITIONS THAT CAN REDUCE ITS PERFORMANCE AND LIFE.
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THESE CONDITIONS INCLUDE STORAGE PERIOD, TEMPERATURE, PARASITIC DRAIN, AND BATTERY LOAD. BECAUSE OF THESE FACTORS, BATTERY INSPECTION AND MAINTENANCE ARE REQUIRED IN ORDER TO ENSURE PROPER OPERATION AND OPTIMAL BATTERY LIFE. AS A MATTER OF POLICY, TOYOTA DOES NOT PROVIDE BATTERY WARRANTY COVERAGE FOR DISCHARGED AND/OR FAILED BATTERIES DUE TO LACK OF MAINTENANCE. IT IS THE DEALERS RESPONSIBILITY TO MAINTAIN THE SPECIFIED STATE OF CHARGE (SOC) OF THE VEHICLES BATTERY WHILE IN STOCK AND ASSURE PROPER STATE OF CHARGE (SOC) AT DELIVERY. TO ELIMINATE CUSTOMER SERVICE CONCERNS DUE TO AN UNDERCHARGED BATTERY DURING THE FIRST FEW WEEKS OF OWNERSHIP, ALL DEALERS SHOULD CHECK BATTERY STATE OF CHARGE (SOC) AND RECHARGE, IF NECESSARY, WITHIN 48 HOURS OF DELIVERY TO CUSTOMERS."
THIS COMMUNICATION IS INFORMING VEHICLE OWNERS OF A SPECIAL SERVICE CAMPAIGN INITIATED BY GULF STATES TOYOTA, INC.
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(GST) TO INSPECT AND REPAIR CERTAIN TOYOTA AVALON VEHICLES EQUIPPED WITH A NON-TOYOTA GLASS BREAK SENSOR INSTALLED BY GST WHICH MAY EXPERIENCE AN ABNORMALLY HIGH PARASITIC CURRENT DRAW WHEN THE IGNITION IS OFF. THIS CONDITION COULD POTENTIALLY RESULT IN A DRAIN ON THE VEHICLES BATTERY. THE NON-TOYOTA GLASS BREAK SENSORS WERE INSTALLED AS A GST INSTALLED OPTION UNDER GST P/N 00012-41420-01.
THIS COMMUNICATION IS INFORMING ALL DEALER PRINCIPALS, GENERAL MANAGERS, SERVICE MANAGERS & PARTS MANAGERS OF A SPECIAL...
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SERVICE CAMPAIGN INITIATED BY GULF STATES TOYOTA, INC. (GST) TO INSPECT AND REPAIR 866 TOYOTA AVALON VEHICLES EQUIPPED WITH A NON-TOYOTA GLASS BREAK SENSOR WHICH MAY EXPERIENCE AN ABNORMALLY HIGH PARASITIC CURRENT DRAW WHEN THE IGNITION IS OFF. THIS CONDITION COULD POTENTIALLY RESULT IN A DRAIN ON THE VEHICLES BATTERY. THE NON-TOYOTA GLASS BREAK SENSORS WERE INSTALLED AS A GST INSTALLED OPTION UNDER GST P/N 00012-41420-01.
Infotainment
39 bulletinsSome customers who have upgraded their iPhone to iOS13 are experiencing a condition where the Bluetooth connection disconnects and reconnects.
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In some instances, this condition causes the Panasonic head unit to reboot when the Bluetooth connection is initiated.
Some vehicles may experience a ?New software is not compatible with the system.? Pop-up while performing T-SB-0003-20...
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during the head unit software installation process
Some customers who have upgraded their iPhone to iOS13 are experiencing a condition where the Bluetooth connection disconnects and reconnects.
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In some instances, this condition causes the Panasonic head unit to reboot when the Bluetooth connection is initiated.
Safety Connect is a vehicle option which requires a subscription fee for the system to be active after the initial trial period.
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Once the subscription has expired the DCM (Telematics Transceiver) will be in an inactive state. In some instances, a DCM may need to be replaced even though the customer is not using the service. If registration of the replacement DCM part is attempted using the Techstream utility after the account has become inactive, the registration will fail, and messages such as ?ATX webserver is Down? or ?ATX error? will be displayed.
Some customers may experience poor outgoing Bluetooth sound quality, this can occur for various reasons.
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Current multimedia systems are designed with the ability to adjust Bluetooth sound quality to compensate for echo or excessive background noise.
Safety Connect is a vehicle option which requires a subscription fee for the system to be active after the initial trial period.
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Once the subscription has expired the DCM (Telematics Transceiver) will be in an inactive state. In some instances, a DCM may need to be replaced even though the customer is not using the service. If registration of the replacement DCM part is attempted using the Techstream utility after the account has become inactive, the registration will fail, and messages such as ?ATX webserver is Down? or ?ATX error? will be displayed.
For customer concerns of no or poor outgoing sound from the Bluetooth systems there are diagnostics in the repair manual...
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which can be performed to diagnose the condition.
Some customers may experience poor outgoing Bluetooth sound quality, this can occur for various reasons.
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Current multimedia systems are designed with the ability to adjust Bluetooth sound quality to compensate for Echo or excessive background noise.
REVISION NOTICE: April 4, 2017 Rev2: Applicability has been updated to include 2017 model year Prius Prime vehicles.
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The Introduction has been updated to include new software changes. Some 2016 ? 2017 model year applicable vehicles equipped with Entune? Audio (version 01013E) / Entune? Audio Plus (version 010156 or 01015C) / Entune? Premium Audio (version 010171 or 010170 or 01017D) may exhibit one or more of the following conditions: ? Head unit rebooting at a specific location. ? Abnormal destination search operation. ? Rebooting caused by no songs on the USB connected iPhone. ? One time reboot after ACC-ON. ? Audio stays muted after the key is cycled.
Safety Connect is a vehicle option which requires a subscription fee for the system to be active.
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The trail period of service is provided upon the vehicle purchase. Once the subscription has expired the DCM (Telematics Transceiver) will be in an inactive state. In some instances, a DCM may need to be replaced even though the customer is not using the service. If registration of the replacement DCM part is attempted using the Techstream utility after the account has become inactive, the registration will fail, and messages such as "ATX webserver is Down" or "ATX error" will be displayed.
Some customers may experience Bluetooth connection issues after updating the Android Operating System to 5.x.x...
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(Lollipop) or later.
Some vehicles may exhibit an error message when trying to perform a radio software update: ?Unable to update the software.
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Please try again later.? If the following screen is seen; follow the directions below.
Some customers may experience Bluetooth connection issues after updating the Android Operating System to 5.x.x...
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(Lollipop) or later.
Some vehicles may exhibit an error message when trying to perform a radio software update: "Unable to update the software.
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Please try again later." If the following screen is seen, follow the directions below.
Tech Tip: This Tech Tip is being provided to bring attention to the new location of the Entune/NAV/Map Update and Upgrade USB Directory.
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Click on the TIS tab, Diagnostics tab, Telematics tab, and the document is now located under the reference documents sections. This change has occurred to help speed up the updating process of this document.
iPhone text messages do not appear on multimedia dis[play.
Customers may experience connectivity issues when the following conditions are met: The customer's iPhone is operating on iOS9 firmware.
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The customer's iPhone is connected to the vehicle via Bluetooth. The customer may complain of the following issues: When receiving two incoming calls simultaneously, both calls are ended automatically. iTunes Radio app does not play via Bluetooth audio. Podcast and Audiobook media playback is inoperative via Bluetooth audio.
Multimedia systems reset procedure should be performed when the multimedia system no longer responds or reboots itself.
Some customers may experience poor outgoing Bluetooth sound quality, this can occur for various reasons.
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Current multimedia systems are designed with the ability to adjust Bluetooth sound quality to compensate for Echo or excessive background noise.
For customer concerns of no or poor outgoing sound from the Bluetooth systems there are diagnostics in the repair manual...
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which can be performed to diagnose the condition.
Some 2013 ? 2016 model year Avalon and Avalon HV vehicles may exhibit a rattle noise from the base of the left front door trim during audio playback.
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Follow the procedure in this bulletin to address this condition.
Some vehicles may exhibit an error message when trying to perform a radio software update: "Unable to update the software.
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Please try again later." If the following screen is seen; follow the directions below.
Some customers may experience Bluetooth disconnections or loss of SMS text message functionality on the navigation/audio...
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system with Android phones running OS 4.4 or later. Condition tends to occur to customers who have many previous text messages on their phones.
Some vehicles may exhibit an error message when trying to perform a radio software update: ?Unable to update the software.
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Please try again later.? If the following screen is seen; follow the directions below.
Some customers may experience greyed out buttons or inactive screens (lockouts) while driving.
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This is to promote safe driving practices and reduce the amount of distractions while driving. These lockouts can?t be deactivated or defeated through any settings. The following is a list of common lockouts, however, this is not a complete list of lockouts.
This bulletin is regarding best practices when handling navigation systems that use Hard Disc Drive or Micro SD Card...
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memory.
Some 2016 model year applicable vehicles equipped with Entune Audio (version 01013E) / Entune Audio Plus (version 010156...
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or 01015C) / Entune Premium Audio (version 010171 or 010170 or 01017D) may exhibit one or more of the following conditions: *Head unit rebooting at a specific location. *Abnormal destination search operation. *Rebooting caused by no songs on the USB connected iPhone. *One time reboot after ACC-ON. *Audio stays muted after the key is cycled.
Some customers may experience Bluetooth disconnections or loss of SMS Text Message Functionality on the navigation/audio...
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system with Android phones running OS 4.4 or later. Condition tends to occur to customers who have many previous text messages on their phones.
iPhone text messages do not appear on multimedia display.
iPhone text messages do not appear on multimedia display.
SOME VEHICLES MAY EXHIBIT AN ERROR MESSAGE WHEN TRYING TO PERFORM A RADIO SOFTWARE UPDATE: "UNABLE TO UPDATE THE SOFTWARE.
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PLEASE TRY AGAIN LATER." IF THE FOLLOWING SCREEN IS SEEN, FOLLOW THE DIRECTIONS BELOW.
IPHONE TEXT MESSAGES DO NOT APPEAR ON MULTIMEDIA DIS[PLAY.
CUSTOMERS MAY EXPERIENCE CONNECTIVITY ISSUES WHEN THE FOLLOWING CONDITIONS ARE MET: THE CUSTOMER'S IPHONE IS OPERATING ON IOS9 FIRMWARE.
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THE CUSTOMER'S IPHONE IS CONNECTED TO THE VEHICLE VIA BLUETOOTH. THE CUSTOMER MAY COMPLAIN OF THE FOLLOWING ISSUES: WHEN RECEIVING TWO INCOMING CALLS SIMULTANEOUSLY, BOTH CALLS ARE ENDED AUTOMATICALLY. ITUNES RADIO APP DOES NOT PLAY VIA BLUETOOTH AUDIO. PODCAST AND AUDIOBOOK MEDIA PLAYBACK IS INOPERATIVE VIA BLUETOOTH AUDIO.
SOME CUSTOMERS MAY EXPERIENCE BLUETOOTH DISCONNECTIONS OR LOSS OF SMS TEXT MESSAGE FUNCTIONALITY ON THE NAVIGATION/AUDIO...
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SYSTEM WITH ANDROID PHONES RUNNING OS 4.4 OR LATER. CONDITION TENDS TO OCCUR TO CUSTOMERS WHO HAVE MANY PREVIOUS TEXT MESSAGES ON THEIR PHONES.
FOR CUSTOMER CONCERNS OF NO OR POOR OUTGOING SOUND FROM THE BLUETOOTH SYSTEMS THERE ARE DIAGNOSTICS IN THE REPAIR MANUAL...
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WHICH CAN BE PERFORMED TO DIAGNOSE THE CONDITION.
SOME CUSTOMERS MAY EXPERIENCE POOR OUTGOING BLUETOOTH SOUND QUALITY, THIS CAN OCCUR FOR VARIOUS REASONS.
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CURRENT MULTIMEDIA SYSTEMS ARE DESIGNED WITH THE ABILITY TO ADJUST BLUETOOTH SOUND QUALITY TO COMPENSATE FOR ECHO OR EXCESSIVE BACKGROUND NOISE.
"TECH TIP: THIS TECH TIP IS BEING PROVIDED TO BRING ATTENTION TO THE NEW LOCATION OF THE ENTUNE/NAV/MAP UPDATE AND UPGRADE USB DIRECTORY.
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CLICK ON THE TIS TAB, DIAGNOSTICS TAB, TELEMATICS TAB, AND THE DOCUMENT IS NOW LOCATED UNDER THE REFERENCE DOCUMENTS SECTIONS. THIS CHANGE HAS OCCURRED TO HELP SPEED UP THE UPDATING PROCESS OF THIS DOCUMENT. "
SOME CUSTOMERS MAY EXPERIENCE BLUETOOTH CONNECTION ISSUES AFTER UPDATING THE ANDROID OPERATING SYSTEM TO 5.X.X...
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(LOLLIPOP) OR LATER.
SOME 2016 MODEL YEAR APPLICABLE VEHICLES EQUIPPED WITH ENTUNE AUDIO (VERSION 01013E) / ENTUNE AUDIO PLUS (VERSION 010156...
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OR 01015C) / ENTUNE PREMIUM AUDIO (VERSION 010171 OR 010170 OR 01017D) MAY EXHIBIT ONE OR MORE OF THE FOLLOWING CONDITIONS: *HEAD UNIT REBOOTING AT A SPECIFIC LOCATION. *ABNORMAL DESTINATION SEARCH OPERATION. *REBOOTING CAUSED BY NO SONGS ON THE USB CONNECTED IPHONE. *ONE TIME REBOOT AFTER ACC-ON. *AUDIO STAYS MUTED AFTER THE KEY IS CYCLED.
Fuel System
28 bulletinsThe condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with...
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rainwater, nighttime dew, or high humidity to form acidic compounds. If these contaminants settle and remain on a painted vehicle surface, especially the horizonal areas of the hood, roof, and decklid, significant damage can occur. This damage is the result of actual etching of the paint and appears as pitting or water spots. As acid rain droplets on the vehicle surface evaporate, the concentration strength of the acid increases, causing deeper and more rapid damage. This evaporation and corrosive action also occur more rapidly on dark colored cars as direct sun heat increases. It is the dealers responsibility to protect and maintain the quality of the vehicles paint finish after receipt at the dealership prior to the first sale. In areas known for high frequency and/or concentration of acid rain, frequent vehicle washing during high heat or humidity periods will minimize the potential for paint damage caused by acid rain. It is further recommended that either reverse osmosis or deionized water be used to prevent water spotting.
The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with...
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rainwater, nighttime dew, or high humidity to form acidic compounds. If these contaminants settle and remain on a painted vehicle surface, especially the horizonal areas of the hood, roof, and decklid, significant damage can occur. This damage is the result of actual etching of the paint and appears as pitting or water spots. As acid rain droplets on the vehicle surface evaporate, the concentration strength of the acid increases, causing deeper and more rapid damage. This evaporation and corrosive action also occur more rapidly on dark colored cars as direct sun heat increases. It is the dealers responsibility to protect and maintain the quality of the vehicles paint finish after receipt at the dealership prior to the first sale. In areas known for high frequency and/or concentration of acid rain (see Figure 1), frequent vehicle washing during high heat or humidity periods will minimize the potential for paint damage caused by acid rain. It is further recommended that either reverse osmosis or deionized water be used to prevent water spotting.
The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with...
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rainwater, nighttime dew, or high humidity to form acidic compounds. If these contaminants settle and remain on a painted vehicle surface, especially the horizonal areas of the hood, roof, and decklid, significant damage can occur. This damage is the result of actual etching of the paint and appears as pitting or water spots. As acid rain droplets on the vehicle surface evaporate, the concentration strength of the acid increases, causing deeper and more rapid damage. This evaporation and corrosive action also occur more rapidly on dark colored cars as direct sun heat increases. It is the dealers responsibility to protect and maintain the quality of the vehicles paint finish after receipt at the dealership prior to the first sale. In areas known for high frequency and/or concentration of acid rain (see Figure 1), frequent vehicle washing during high heat or humidity periods will minimize the potential for paint damage caused by acid rain. It is further recommended that either reverse osmosis or deionized water be used to prevent water spotting.
The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with...
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rainwater, nighttime dew, or high humidity to form acidic compounds. If these contaminants settle and remain on a painted vehicle surface, especially the horizonal areas of the hood, roof, and decklid, significant damage can occur. This damage is the result of actual etching of the paint and appears as pitting or water spots. As acid rain droplets on the vehicle surface evaporate, the concentration strength of the acid increases, causing deeper and more rapid damage. This evaporation and corrosive action also occur more rapidly on dark colored cars as direct sun heat increases. While Toyota paint quality, durability, and resistance to environmental factors is continuously being improved, it remains the responsibility of the dealer to protect and maintain the vehicles paint finish from the time of arrival at the dealership until retail delivery to the customer. In areas known for high frequency and/or concentration of acid rain (see Figure 1), frequent vehicle washing during high heat or humidity periods will minimize the potential for paint damage caused by acid rain. It is further recommended that either reverse osmosis or deionized water be used to prevent water spotting.
The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with...
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rainwater, nighttime dew, or high humidity to form acidic compounds. If these contaminants settle and remain on a painted vehicle surface, especially the horizonal areas of the hood, roof, and decklid, significant damage can occur. This damage is the result of actual etching of the paint and appears as pitting or water spots. As acid rain droplets on the vehicle surface evaporate, the concentration strength of the acid increases, causing deeper and more rapid damage. This evaporation and corrosive action also occur more rapidly on dark colored cars as direct sun heat increases. While Toyota paint quality, durability, and resistance to environmental factors is continuously being improved, it remains the responsibility of the dealer to protect and maintain the vehicles paint finish from the time of arrival at the dealership until retail delivery to the customer. In areas known for high frequency and/or concentration of acid rain (see Figure 1), frequent vehicle washing during high heat or humidity periods will minimize the potential for paint damage caused by acid rain. It is further recommended that either reverse osmosis or deionized water be used to prevent water spotting.
DL: Toyota has received reports of paint peeling on certain vehicles with the original factory-applied Blizzard Pearl or Super White paint colors.
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These reports indicate that vehicles with these specific paint colors, applied during the vehicle manufacturing process, may experience paint peeling on exterior metal body panels. Although the original factory paint is covered by Toyota?s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to the condition described above. The following information is provided to inform you and your staff of the program notification schedule and your degree of involvement.
DL: Toyota has received reports of paint peeling on certain vehicles with the original factory-applied Blizzard Pearl or Super White paint colors.
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These reports indicate that vehicles with these specific paint colors, applied during the vehicle manufacturing process, may experience paint peeling on exterior metal body panels. Although the original factory paint is covered by Toyota?s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to the condition described above. The following information is provided to inform you and your staff of the program notification schedule and your degree of involvement.
DL: Toyota has received reports of paint peeling on certain vehicles with the original factory-applied Blizzard Pearl or Super White paint colors.
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These reports indicate that vehicles with these specific paint colors, applied during the vehicle manufacturing process, may experience paint peeling on exterior metal body panels. Although the original factory paint is covered by Toyota?s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to the condition described above. The following information is provided to inform you and your staff of the program notification schedule and your degree of involvement
DL: Toyota has received reports of paint peeling on certain vehicles with the original factory-applied Blizzard Pearl or Super White paint colors.
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These reports indicate that vehicles with these specific paint colors, applied during the vehicle manufacturing process, may experience paint peeling on exterior metal body panels. Although the original factory paint is covered by Toyota?s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to the condition described above. The following information is provided to inform you and your staff of the program notification schedule and your degree of involvement.
DL: Toyota has received reports of paint peeling on certain vehicles with the original factory-applied Blizzard Pearl or Super White paint colors.
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These reports indicate that vehicles with these specific paint colors, applied during the vehicle manufacturing process, may experience paint peeling on exterior metal body panels. Although the original factory paint is covered by Toyota?s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to the condition described above. The following information is provided to inform you and your staff of the program notification schedule and your degree of involvement
DL: Toyota has received reports of paint peeling on certain vehicles with the original factory-applied Blizzard Pearl or Super White paint colors.
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These reports indicate that vehicles with these specific paint colors, applied during the vehicle manufacturing process, may experience paint peeling on exterior metal body panels. Although the original factory paint is covered by Toyota?s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to the condition described above. The following information is provided to inform you and your staff of the program notification schedule and your degree of involvement
Some 2006 ? 2022 model year Toyota vehicles in particular geographic areas may exhibit a condition where the HVAC...
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evaporator drain hose has become obstructed with an insect nest. An insect repellent drain hose tip (ARINIX Tip) is available to help minimize future occurrences of this environmental condition. For some models, a new drain hose is required to properly fit the ARINIX Tip. Follow the procedures in this bulletin for proper handling and installation of this optional service part.
DL: Toyota has received reports of paint peeling on certain vehicles with the original factory-applied Blizzard Pearl or Super White paint colors.
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These reports indicate that vehicles with these specific paint colors, applied during the vehicle manufacturing process, may experience paint peeling on exterior metal body panels. Although the original factory paint is covered by Toyota?s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to the condition described above. The following information is provided to inform you and your staff of the program notification schedule and your degree of involvement.
Toyota has received reports of paint peeling on certain vehicles with the original factory-applied Blizzard Pearl or Super White paint colors.
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These reports indicate that vehicles with these specific paint colors, applied during the vehicle manufacturing process, may experience paint peeling on exterior metal body panels. Although the original factory paint is covered by Toyota?s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to the condition described above. The following information is provided to inform you and your staff of the program notification schedule and your degree of involvement
Toyota has received reports of paint peeling on certain vehicles with the original factory-applied Blizzard Pearl or Super White paint colors.
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These reports indicate that vehicles with these specific paint colors, applied during the vehicle manufacturing process, may experience paint peeling on exterior metal body panels. Although the original factory paint is covered by Toyota?s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to the condition described above. The following information is provided to inform you and your staff of the program notification schedule and your degree of involvement
Vehicles may display evidence of a fluid leak or fluid seep from powertrain components.
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This bulletin explains how to determine the differences between a fluid leak versus a fluid seep. Cases that are determined to be a ?leak? should be repaired accordingly and will be covered under warranty if applicable. Cases that are determined to be a ?seep? should be documented on the repair order and inspected at the next service interval. Follow the Repair Information in this bulletin to determine if the concern in question is a fluid leak or fluid seep and review the Repair Procedure section to address the condition. NOTE This bulletin applies to ALL powertrain fluids excluding fuel and coolant.
Dealer Package: Toyota has received reports of paint peeling on certain vehicles with the original factory-applied...
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Blizzard Pearl or Super White paint colors. These reports indicate that vehicles with these specific paint colors, applied during the vehicle manufacturing process, may experience paint peeling on exterior metal body panels. Although the original factory paint is covered by Toyota?s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to the condition described above. The following information is provided to inform you and your staff of the program notification schedule and your degree of involvement.
Dealer Email: Toyota has received reports of paint peeling on certain vehicles with the original factory-applied...
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Blizzard Pearl or Super White paint colors. These reports indicate that vehicles with these specific paint colors, applied during the vehicle manufacturing process, may experience paint peeling on exterior metal body panels. Although the original factory paint is covered by Toyota?s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to the condition described above. The following information is provided to inform you and your staff of the program notification schedule and your degree of involvement.
Region Email: Toyota has received reports of paint peeling on certain vehicles with the original factory-applied...
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Blizzard Pearl or Super White paint colors. These reports indicate that vehicles with these specific paint colors, applied during the vehicle manufacturing process, may experience paint peeling on exterior metal body panels. Although the original factory paint is covered by Toyota?s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to the condition described above. The following information is provided to inform you and your staff of the program notification schedule and your degree of involvement.
Dealer Package: Toyota has received reports of paint peeling on certain vehicles with the original factory-applied...
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Blizzard Pearl or Super White paint colors. These reports indicate that vehicles with these specific paint colors, applied during the vehicle manufacturing process, may experience paint peeling on exterior metal body panels. Although the original factory paint is covered by Toyota?s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to the condition described above. The following information is provided to inform you and your staff of the program notification schedule and your degree of involvement.
Dealer Package: Phase 1 - Customer Notification Phase Repair Not Yet Available.
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Toyota has received reports of paint peeling on certain vehicles with the original factory-applied Blizzard Pearl or Super White paint colors. These reports indicate that vehicles with these specific paint colors, applied during the vehicle manufacturing process, may experience paint peeling on exterior metal body panels. Although the original factory paint is covered by Toyota's New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers' ownership experience. Toyota is providing coverage for repairs related to the condition described above. The following information is provided to inform you and your staff of the program notification schedule and your degree of involvement.
Dealer Email: Phase 1 - Customer Notification Phase Repair Not Yet Available.
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Toyota has received reports of paint peeling on certain vehicles with the original factory-applied Blizzard Pearl or Super White paint colors. These reports indicate that vehicles with these specific paint colors, applied during the vehicle manufacturing process, may experience paint peeling on exterior metal body panels. Although the original factory paint is covered by Toyota?s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to the condition described above. The following information is provided to inform you and your staff of the program notification schedule and your degree of involvement. BEGINNING NOW: In Phase 1, the currently active phase, Toyota is preparing the repair for this condition and thus, the repair under this program is NOT AVAILABLE. During this phase, dealers should not do any repairs for this condition under this program. Beginning in August 2019, Toyota will send an owner notification letter to all owners informing them that their vehicle is covered under this Customer Support Program. During this phase, owners who have paid for repairs for this condition can seek reimbursement consideration for expenses incurred prior to September 26, 2019. A sample of this owner notification letter has been included for your reference.
Region Email: Phase 1 - Customer Notification Phase Repair Not Yet Available.
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Toyota has received reports of paint peeling on certain vehicles with the original factory-applied Blizzard Pearl or Super White paint colors. These reports indicate that vehicles with these specific paint colors, applied during the vehicle manufacturing process, may experience paint peeling on exterior metal body panels. Although the original factory paint is covered by Toyota's New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to the condition described above. The following information is provided to inform you and your staff of the program notification schedule and your degree of involvement. BEGINNING NOW: In Phase 1, the currently active phase, Toyota is preparing the repair for this condition and thus, the repair under this program is NOT AVAILABLE. During this phase, dealers should not do any repairs for this condition under this program. Beginning in August 2019, Toyota will send an owner notification letter to all owners informing them that their vehicle is covered under this Customer Support Program. During this phase, owners who have paid for repairs for this condition can seek reimbursement consideration for expenses incurred prior to September 26, 2019. A sample of this owner notification letter has been included for your reference.
SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin No.
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T-SB-0033-14. ? Applicability has been updated to include 2019 model year Toyota vehicles. Service Bulletin No. T-SB-0033-14 is obsolete and any printed versions should be discarded. Some 2006 ? 2019 model year Toyota vehicles in particular geographic areas may exhibit a condition where the HVAC evaporator drain hose has become obstructed with an insect nest. An insect repellent drain hose tip (ARINIX Tip) is available to help minimize future occurrences of this environmental condition. For some models, a new drain hose is required to properly fit the ARINIX Tip. Follow the procedures in this bulletin for proper handling and installation of this optional service part. NOTE The ARINIX Tip is NOT registered or labeled for sale or use outside the United States or Puerto Rico.
Some vehicles in particular geographic areas may exhibit a condition where the HVAC evaporator drain hose has become obstructed with an insect nest.
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An insect repellent drain hose tip (ARINIX Tip) is now available to help minimize future occurrences of this environmental condition. For some models, a new drain hose is required to properly fit the ARINIX Tip. Follow the procedures in this bulletin for proper handling and installation of this optional service part.
REVISION NOTICE March 08, 2017 Rev1: ? Applicability has been updated to include 2015 - 2017 model year Toyota vehicles.
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? The Parts Information section has been updated. Some vehicles in particular geographic areas may exhibit a condition where the HVAC Evaporator Drain Hose has become obstructed with an insect nest. An insect repellent drain hose tip (ARINIX Tip) is now available to help minimize future occurrences of this environmental condition. For some models, a new drain hose is required to properly fit the ARINIX Tip. Follow the procedures in this bulletin for proper handling and installation of this optional service part.
Long-term or off-site storage requires special care to keep vehicles factory fresh and ready for delivery.
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The following guidelines should be performed to minimize vehicle component/part degradation due to extended vehicle storage conditions. Long-term storage can affect a vehicle's systems and components. Any problems that are found should be corrected immediately.
"TSB: LONG-TERM OR OFF-SITE STORAGE REQUIRES SPECIAL CARE TO KEEP VEHICLES FACTORY FRESH AND READY FOR DELIVERY.
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THE FOLLOWING GUIDELINES SHOULD BE PERFORMED TO MINIMIZE VEHICLE COMPONENT/PART DEGRADATION DUE TO EXTENDED VEHICLE STORAGE CONDITIONS. LONG-TERM STORAGE CAN AFFECT A VEHICLES SYSTEMS AND COMPONENTS. ANY PROBLEMS THAT ARE FOUND SHOULD BE CORRECTED IMMEDIATELY."
Other
25 bulletinsOBSOLETE NOTICE January 22, 2024: This bulletin is now obsolete.
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Please see T-SB-0057-18.
The Immobilizer and Smart Key Reset is a feature that allows the registration of new keys when all master keys are lost.
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Once the system is reset, all previously registered keys will be erased. Follow the procedures in this bulletin to reset a vehicle Immobilizer or Smart Key system.
OBSOLETE NOTICE May 02, 2022: This bulletin is now obsolete.
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Please see T-SB-0045-22
When used in conjunction with the Repair Manual, these Blind Spot Monitor, Forward Recognition Camera, and Front...
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Millimeter Wave Radar tips leverage SSTs and readily available tools to support target placement in varying shop environments.
Technician Certification Requirements.
Replacement vin plates.
Product general information.
OBSOLETE NOTICE March 08, 2021: This bulletin is now obsolete.
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Please see T-SB-0012-21.
ZKG WEBSITE PROPER PHOTOGRAPH SUBMISSION
OBSOLETE NOTICE April 07, 2020: This bulletin is now obsolete.
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Please see T-SB-0032-20. Replacement Certification Labels and VIN Plates
OBSOLETE NOTICE February 12, 2020: This bulletin is now obsolete.
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Please see T-SB-0010-20.
OBSOLETE NOTICE January 13, 2020: This bulletin is now obsolete.
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Please see T-SB-0003-20.
OBSOLETE NOTICE July 9, 2019: This bulletin is now obsolete.
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Please see T-SB-0080-19.
When adjusting the Forward Recognition Camera on vehicles with Toyota Safety Sense, it can be difficult to print the...
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repair manual target to the proper size.
When used in conjunction with the Repair Manual, these Blind Spot Monitor, Forward Recognition Camera, and Front...
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Millimeter Wave Radar tips leverage SSTs and readily available tools to support target placement in varying shop environments.
When used in conjunction with the Repair Manual, these Blind Spot Monitor, Forward Recognition Camera, and Front...
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Millimeter Wave Radar tips leverage SSTs and readily available tools to support target placement in varying shop environments.
When used in conjunction with the Repair Manual, these Blind Spot Monitor, Forward Recognition Camera, and Front...
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Millimeter Wave Radar tips leverage SSTs and readily available tools to support target placement in varying shop environments.
Tech Tip: Some customers may experience difficulty programming HomeLink.
OBSOLETE NOTICE: This bulletin is no longer applicable and is now obsolete.
OBSOLETE NOTICE: September 14, 2016: This bulletin is now obsolete.
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Please see T-SB-0134-16.
Previously, an error message was received when performing DCM activation initiated by Techstream.
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This condition has been remedied, and DCM activation utilizing Techstream can now be resumed.
An error message is received when performing DCM activation initiated by Techstream.
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This is a known condition and will be remedied in the near future. Please discontinue DCM activations utilizing Techstream until further notice.
OBSOLETE NOTICE September 12, 2017: This bulletin is now obsolete.
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Please see T-SB-0279-17.
OBSOLETE NOTICE: THIS BULLETIN IS NO LONGER APPLICABLE AND IS NOW OBSOLETE.
TECH TIP: SOME CUSTOMERS MAY EXPERIENCE DIFFICULTY PROGRAMMING HOMELINK.
HVAC & Climate
12 bulletinsThe air conditioning dye injection tool kit has been developed to aid in identifying the location of air conditioning refrigerant leaks.
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The procedures outlined in this Service Bulletin aid in locating, inspecting, and repairing refrigerant leaks.
The air conditioning dye injection tool kit has been developed to aid in identifying the location of air conditioning refrigerant leaks.
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Follow the procedures outlined in this service bulletin to aid in locating, inspecting, and repairing refrigerant leaks
HVAC drain tube is found to be blocked/clogged.
HVAC drain tube is found to be blocked/clogged.
Some 2004 ? 2017 model year Toyota vehicles may exhibit odors naturally occurring from the HVAC system and/or related environmental factors.
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Although there is no way to eliminate these odors, follow the General Procedure in this bulletin to minimize the odors experienced
In certain cases of leaking air conditioning systems, the root cause of the leak is inadvertently overlooked, causing a repeat repair.
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To improve customer satisfaction and repair A/C system leaks in one dealer visit, Toyota has developed a set of guidelines for evaluating A/C system components.
HVAC drain tube is found to be blocked/clogged.
In certain cases of leaking air conditioning systems, the root cause of the leak is inadvertently overlooked, causing a repeat repair.
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To improve customer satisfaction and repair A/C system leaks in one dealer visit, Toyota has developed a set of guidelines for evaluating A/C system components.
During previous air conditioning service, leakage prevention agent (A/C stop leak) may have been added to the A/C system.
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Adding stop leak products to the A/C system is not a recommended or approved Toyota repair process. During A/C service, moisture enters the A/C system, and can react with the previously added A/C stop leak, forming a gelatinous substance. The gel substance that forms can cause the A/C compressor to bind and or seize.
REVISION NOTICE November 10, 2016 Rev2: ? Applicability has been updated to include 2016 ? 2017 model year Toyota vehicles.
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? Parts Information section has been updated. Some 2004 ? 2017 model year Toyota vehicles may exhibit odors naturally occurring from the HVAC system and/or related environmental factors. Although there is no way to eliminate these odors, follow the General Procedure in this bulletin to minimize the odors experienced.
The procedure in this bulletin is a general guideline on how to properly diagnose the air conditioning system after a component failure.
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Refer to the applicable Repair Manual for vehicle specific repair procedures and parts.
The procedure in this bulletin is a general guideline on how to properly diagnose the air conditioning system after a component failure.
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Refer to the applicable Repair Manual for vehicle specific repair procedures and parts.
Brakes
12 bulletinsTo prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover.
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The purpose of the wheel film is to shield the disc brake rotor from weather elements and initial rust before the vehicle is delivered to the customer. Consequently, the film should remain on the wheel for as long as possible.
To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover.
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The purpose of the wheel film is to shield the disc brake rotor from weather elements and initial rust before the vehicle is delivered to the customer. Consequently, the film should remain on the wheel for as long as possible.
To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover.
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The purpose of the wheel film is to shield the disc brake rotor from weather elements and initial rust before the vehicle is delivered to the customer. Consequently, the film should remain on the wheel for as long as possible.
To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover.
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The purpose of the wheel film is to shield the disc brake rotor from weather elements and initial rust before the vehicle is delivered to the customer. Consequently, the film should remain on the wheel for as long as possible. SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin No. PD017-04. The entire bulletin has been updated.
To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover.
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The purpose of the wheel film is to shield the disc brake rotor from weather elements and initial rust before the vehicle is delivered to the customer. Consequently, the film should remain on the wheel for as long as possible. SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin No. PD017-04. The entire bulletin has been updated.
Some Toyota vehicles installed with Toyota Complete Maintenance Care (TCMC) brake pads may exhibit a groan or squeak...
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noise in various driving conditions
Some Toyota vehicles installed with Toyota Complete Maintenance Care (TCMC) brake pads may exhibit a groan or squeak...
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noise in various driving conditions.
Some Toyota vehicles installed with Toyota Complete Maintenance Care (TCMC) brake pads may exhibit a groan or squeak...
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noise in various driving conditions.
Some Toyota vehicles installed with Toyota Complete Maintenance Care (TCMC) brake pads may exhibit a groan or squeak...
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noise in various driving conditions.
Some 2009 ? 2019 model year Toyota vehicles with super chrome wheel finishes may become discolored and/or damaged when...
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aftermarket cleaners, polishes, or brake dust removal products are used on wheels with super chrome finishes. Wheel cleaners and polish that contain acidic substances may damage the clear coat of the wheel, resulting in the undercoating (black) to become visible.
Some 2015 ? 2018 model year Toyota vehicles may exhibit brake vibration due to improper lug nut torque.
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Brake vibration can occur at any time if improper torque is applied to lug nuts. Even one lug nut over or under torqued can cause vibration.
Front Brake Vibration Key Points: * Issue can occur at any time if improper torque is applied on lug nuts * Over time,...
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even one lug nut over or under torqued, can cause a vibration issue * When lug nuts are over torqued, this causes the rotor to have a runout out condition which can lead to brake vibration concerns * Brake vibration issues can occur at parking lot to highway speeds * Brake vibration issues can occur at light to moderate braking * Tightening lug nuts in a star pattern method during the torqueing process will assure that even/equal pressure is applied across the rotor hub surface * Torque sticks/wrenches should be used to apply accurate torque values when tightening * Do Not use impact guns/ratchets to completely run lug nuts up to the wheel surface
Pre-Delivery & Maintenance
9 bulletinsToyota Safety Recall and Service Campaign - Technician Certification Requirements
Technical Service Bulletin: OBSOLETE NOTICE: July 31, 2018: This bulletin is now obsolete.
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Please see T-SB-0304-17.
Technical Service Bulletin: OBSOLETE NOTICE: July 31, 2018: This bulletin is now obsolete.
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Please see T-SB-0304-17.
Safety Connect is a vehicle option which requires a subscription fee for the system to be active.
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The first year of service is provided in the vehicle purchase price. Once the subscription has expired the DCM (Telematics Transceiver) will be in an inactive state. In some instances, a DCM may need to be replaced even though the customer is not using the service.
Safety Connect is a vehicle option which requires a subscription fee for the system to be active.
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The first year of service is provided in the vehicle purchase price. Once the subscription has lapsed the DCM will be in an inactive state. In some instances, a DCM may need to be replaced even though the customer is not using the service.
Some 2015 - 2016 model year vehicles are equipped with a Smart Key system, which allows the customer to enter and start...
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the vehicle without using a mechanical key. To ensure the system is operating properly, the Smart Key functions (Smart Entry and Smart Start) should be inspected during Pre-Delivery Service (PDS). The following inspection procedure has been developed to confirm the proper operation of the Smart Key system prior to vehicle delivery.
Safety Connect is a vehicle option which requires a subscription fee for the system to be active.
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The first year of service is provided in the vehicle purchase price. Once the subscription has lapsed the DCM will be in an inactive state. In some instances, a DCM may need to be replaced even though the customer is not using the service.
Some 2015 - 2016 model year vehicles are equipped with a Smart Key system, which allows the customer to enter and start...
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the vehicle without using a mechanical key. To ensure the system is operating properly, the Smart Key functions (Smart Entry and Smart Start) should be inspected during Pre-Delivery Service (PDS). The following inspection procedure has been developed to confirm the proper operation of the Smart Key system prior to vehicle delivery.
This Service Bulletin includes precautions and key points for the front camera for Toyota Safety Sense C and Toyota...
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Safety Sense P adjustment procedures.
Engine
8 bulletinsThis is to advise of various price adjustments that will affect Toyota Genuine Motor Oil and Long Life Coolant, effective March 1, 2024.
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These products are ordered through the Toyota Complete Maintenance Care (TCMC) website.
SUPERSESSION NOTICE The information contained in this bulletin supersedes SB No.
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T-SB-0012-13. Service Bulletin No. T-SB-0012-13 is obsolete and any printed versions should be discarded. Be sure to review the entire content of this bulletin before proceeding. Flash reprogramming allows the Electronic Control Unit (ECU) software to be updated without replacing the ECU. Flash calibration updates for specific vehicle models/ECUs are released as field-fix procedures described in individual Service Bulletins. This bulletin details the Techstream ECU flash reprogramming process and outlines use of the Technical Information System (TIS) and the Calibration Update Wizard (CUW). Flash calibration updates can only be applied to the vehicle/ECU combination for which they are intended. ECUs have internal security that will not allow them to be programmed with another ECU?s information. NOTE ECU is a Toyota term used to describe integrated computerized devices responsible for managing the operation of a system or subsystem. For the purposes of this bulletin, the term ?ECU? is used as a generic label for the following SAE J1930 standard references: ? Powertrain Control Module (PCM) ? Engine Control Module (ECM) ? Transmission Control Module (TCM) ? Any other Toyota specific control unit
Some 2014 ? 2016 model year Highlander HV, 2015 Tacoma, 2015 ? 2016 Venza, 2015 ? 2017 4Runner, Avalon, Camry, and 2016...
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? 2017 Avalon HV and Camry HV vehicles may exhibit a MIL ?ON? condition with Diagnostic Trouble Code (DTC) P2610 (ECM/PCM Engine Off Timer Performance) present. The Engine Control Module (ECM) SAE term: Powertrain Control Module/PCM) logic has been modified to reduce the possibility of this condition. Follow the Repair Procedure below to address this condition.
SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin No.
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T-SB-0151-13. * Applicability has been updated to include 2016 - 2018 model year Avalon and Avalon HV and 2017 model year Camry and Camry HV vehicles. Service Bulletin No. T-SB-0151-13 is obsolete and any printed versions should be discarded. Be sure to review the entire content of this bulletin before proceeding. Some 2012 - 2017 model year Camry, Camry HV, and 2013 - 2018 Avalon and Avalon HV vehicles produced in North American may exhibit a knocking, popping, ticking, or snapping noise from the moonroof area while driving. Follow the Repair Procedure in this bulletin to address this condition.
While a vehicle is in inventory, the battery is subject to conditions that can reduce its performance and life.
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Batteries can become discharged due to an extended storage period, temperature, parasitic drain, or while demonstrating vehicle features and benefits in the sales process. Battery inspection and maintenance are required in order to ensure proper operation and optimal battery life. As described in this bulletin, operating the engine for 30 minutes after 60 days in storage and every 30 days thereafter will help to maintain battery State of Charge (SOC). This process supplements other movements of the vehicle as it is staged, and has specific restrictions on how maintenance is to be done. Also described in this bulletin are 2 other approved methods for maintaining battery State of Charge.
To minimize battery discharge during transportation and storage, the Short Pin has been removed at the assembly plant...
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and temporarily stored in the engine compartment Relay Block. Reinstall the Short Pin into its original location and confirm all related Diagnostic Trouble Codes (DTCs) are cleared during Pre-Delivery Service (PDS).
While a vehicle is in inventory, the battery is subject to conditions that can reduce its performance and life.
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Batteries can become discharged due to an extended storage period, temperature, parasitic drain, or while demonstrating vehicle features and benefits in the sales process. Battery inspection and maintenance are required in order to ensure proper operation and optimal battery life. As described in this bulletin, operating the engine for 30 minutes after 60 days in storage and every 30 days thereafter will help to maintain battery State of Charge (SOC). This process supplements other movements of the vehicle as it is staged, and has specific restrictions on how maintenance is to be done. Also described in this bulletin are 2 other approved methods for maintaining battery State of Charge.
TO MINIMIZE BATTERY DISCHARGE DURING TRANSPORTATION AND STORAGE, THE SHORT PIN HAS BEEN REMOVED AT THE ASSEMBLY PLANT...
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AND TEMPORARILY STORED IN THE ENGINE COMPARTMENT RELAY BLOCK. REINSTALL THE SHORT PIN INTO ITS ORIGINAL LOCATION AND CONFIRM ALL RELATED DIAGNOSTIC TROUBLE CODES (DTCS) ARE CLEARED DURING PRE-DELIVERY SERVICE (PDS).
Steering
8 bulletinsSome customers may encounter Bluetooth connectivity concerns such as: ?Difficulty to pair the phone.
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?Intermittent Bluetooth failure to connect to the vehicle when first turning on the vehicle. ?Various Bluetooth Audio functions are no longer functioning with customer?s phone such as ability to change the track using the steering wheel controls. These concerns can be caused by changes made on the customer?s phone. Make sure to inquire with the customer if the connectivity concerns occurred after receiving an operating system update on their phone, or if they have restored their phone data/settings recently.
Some customers may encounter Bluetooth connectivity concerns such as: ?Difficulty to pair the phone.
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?Intermittent Bluetooth failure to connect to the vehicle when first turning on the vehicle. ?Various Bluetooth Audio functions are no longer functioning with customer?s phone such as ability to change the track using the steering wheel controls. These concerns can be caused by changes made on the customer?s phone. Make sure to inquire with the customer if the connectivity concerns occurred after receiving an operating system update on their phone, or if they have restored their phone data/settings recently.
Some customers may encounter Bluetooth connectivity concerns such as: ? Difficulty to pair the phone.
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? Intermittent Bluetooth failure to connect to the vehicle when first turning on the vehicle. ? Various Bluetooth Audio functions are no longer functioning with customer?s phone such as ability to change the track using the steering wheel controls. These concerns can be caused by changes made on the customer?s phone. Make sure to inquire with the customer if the connectivity concerns occurred after receiving an operating system update on their phone, or if they have restored their phone data/settings recently.
Some customers may encounter Bluetooth connectivity concerns such as: ? Difficulty to pair the phone.
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? Intermittent Bluetooth failure to connect to the vehicle when first turning on the vehicle. ? Various Bluetooth Audio functions are no longer functioning with customer?s phone such as ability to change the track using the steering wheel controls. These concerns can be caused by changes made on the customer?s phone. Make sure to inquire with the customer if the connectivity concerns occurred after receiving an operating system update on their phone, or if they have restored their phone data/settings recently.
Some customers may encounter Bluetooth connectivity concerns such as: ? Difficulty to pair the phone.
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? Intermittent Bluetooth failure to connect to the vehicle when first turning on the vehicle. ? Various Bluetooth Audio functions are no longer functioning with customer?s phone such as ability to change the track using the steering wheel controls. These concerns can be caused by changes made on the customer?s phone. Make sure to inquire with the customer if the connectivity concerns occurred after receiving an operating system update on their phone or if they have restored their phone data/settings recently.
Some customers may encounter Bluetooth connectivity concerns such as: ? Difficulty pairing the phone.
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? Intermittent Bluetooth failure to connect when first turning on the vehicle. ? Various Bluetooth Audio functions are no longer functioning with the customer?s phone, such as the ability to change the track using the steering wheel controls. These concerns can be caused by changes made on the customer?s phone. Make sure to inquire with the customer if the connectivity concerns occurred after receiving an operating system update on their phone or if they have restored their phone data/settings recently.
Some customers may encounter Bluetooth connectivity concerns such as: *Difficulty to pair the phone.
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*Intermittent Bluetooth failure to connect to the vehicle when first turning on the vehicle. *Various Bluetooth Audio functions are no longer functioning with customer's phone such as ability to change the track using the steering wheel controls.
"TT: SOME CUSTOMERS MAY ENCOUNTER BLUETOOTH CONNECTIVITY CONCERNS SUCH AS: DIFFICULTY PAIRING THE PHONE.
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INTERMITTENT BLUETOOTH FAILURE TO CONNECT WHEN FIRST TURNING ON THE VEHICLE. VARIOUS BLUETOOTH AUDIO FUNCTIONS ARE NO LONGER FUNCTIONING WITH THE CUSTOMERS PHONE, SUCH AS THE ABILITY TO CHANGE THE TRACK USING THE STEERING WHEEL CONTROLS. THESE CONCERNS CAN BE CAUSED BY CHANGES MADE ON THE CUSTOMERS PHONE. MAKE SURE TO INQUIRE WITH THE CUSTOMER IF THE CONNECTIVITY CONCERNS OCCURRED AFTER RECEIVING AN OPERATING SYSTEM UPDATE ON THEIR PHONE OR IF THEY HAVE RESTORED THEIR PHONE DATA/SETTINGS RECENTLY."
Transmission
6 bulletinsSome 2016 ? 2018 model year Toyota vehicles equipped with Entune? Audio (version 01013E), Entune? Audio Plus (version...
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010156 or 01015C), or Entune? Premium Audio (versions 010171, 010170, or 01017D) may exhibit one or more of the following conditions: ?Head unit reboots at a specific location. ?Abnormal Destination Search app operation. ?Rebooting caused by no songs on the USB-connected iPhone. ?A one-time reboot after ignition is cycled to ACC-ON. ?Audio stays muted after the key is cycled. Some 2016 ? 2018 model year Toyota vehicles equipped with Entune? Audio (version 010144), Entune? Audio Plus (version 01015E), Entune? Premium Audio (version 010182), or earlier may exhibit one or more of the following conditions: ?Head unit reboots intermittently. ?Home screen intermittently half blank after shifting out of reverse, if the driver uses reverse after using the maintenance reminder screen. ?Screen freezes during an incoming phone call. ?Incorrect time displays on the diagnostic menu. ?Radio station information does not match the radio station that is playing.?Abnormal playlist browsing operation. ?Mute stays enabled after key cycle. ??Search along my route? is inoperative. ?Traffic data scales improperly. ?Unit of measure is missing from distance to destination (showing ?11? instead of ?11mi/km?). ?Multi-information display (MID) compass does not match navigation screen when switching to North up. ?Navigation does not match MID when switching from miles to kilometers. ?Speed limit is blank on navigation screen. ?Go button on VR screen is inoperative. Some 2016 ? 2018 model year Toyota vehicles equipped with Entune? Audio (version 010145), Entune? Audio Plus (version 010161), Entune? Premium Audio (version 010189), or earlier may exhibit one of the following conditions: ?Map will not display after it has been reprogrammed from the map micro SD card. Updated system software is now
Some 2016 ? 2018 model year Toyota vehicles equipped with Entune? Audio (version 01013E), Entune? Audio Plus (version...
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010156 or 01015C), or Entune? Premium Audio (versions 010171, 010170, or 01017D) may exhibit one or more of the following conditions: ?Head unit reboots at a specific location. ?Abnormal Destination Search app operation. ?Rebooting caused by no songs on the USB-connected iPhone. ?A one-time reboot after ignition is cycled to ACC-ON. ?Audio stays muted after the key is cycled. Some 2016 ? 2018 model year Toyota vehicles equipped with Entune? Audio (version 010144), Entune? Audio Plus (version 01015E), Entune? Premium Audio (version 010182), or earlier may exhibit one or more of the following conditions: ?Head unit reboots intermittently. ?Home screen intermittently half blank after shifting out of reverse, if the driver uses reverse after using the maintenance reminder screen. ?Screen freezes during an incoming phone call. ?Incorrect time displays on the diagnostic menu. ?Radio station information does not match the radio station that is playing.?Abnormal playlist browsing operation. ?Mute stays enabled after key cycle. ??Search along my route? is inoperative. ?Traffic data scales improperly. ?Unit of measure is missing from distance to destination (showing ?11? instead of ?11mi/km?). ?Multi-information display (MID) compass does not match navigation screen when switching to North up. ?Navigation does not match MID when switching from miles to kilometers. ?Speed limit is blank on navigation screen. ?Go button on VR screen is inoperative. Some 2016 ? 2018 model year Toyota vehicles equipped with Entune? Audio (version 010145), Entune? Audio Plus (version 010161), Entune? Premium Audio (version 010189), or earlier may exhibit one of the following conditions: ?Map will not display after it has been reprogrammed from the map micro SD card. Updated system software is now avail
Some 2016 ? 2018 model year Toyota vehicles equipped with Entune? Audio (version 01013E), Entune? Audio Plus (version...
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010156 or 01015C), or Entune? Premium Audio (versions 010171, 010170, or 01017D) may exhibit one or more of the following conditions: ?Head unit reboots at a specific location. ?Abnormal Destination Search app operation. ?Rebooting caused by no songs on the USB-connected iPhone. ?A one-time reboot after ignition is cycled to ACC-ON. ?Audio stays muted after the key is cycled. Some 2016 ? 2018 model year Toyota vehicles equipped with Entune? Audio (version 010144), Entune? Audio Plus (version 01015E), Entune? Premium Audio (version 010182), or earlier may exhibit one or more of the following conditions: ?Head unit reboots intermittently. ?Home screen intermittently half blank after shifting out of reverse, if the driver uses reverse after using the maintenance reminder screen. ?Screen freezes during an incoming phone call. ?Incorrect time displays on the diagnostic menu. ?Radio station information does not match radio station that is playing. ?Abnormal playlist browsing operation. ?Mute stays enabled after key cycle. ??Search along my route? is inoperative. ?Traffic data scales improperly. ?Unit of measure is missing from distance to destination (showing ?11? instead of ?11mi?). ?Multi-information display (MID) compass does not match navigation screen when switching to North up. ?Navigation does not match MID when switching from miles to kilometers. ?Speed limit is blank on navigation screen. ?Go button on VR screen is inoperative. Updated system software is now available to address these conditions. Follow the Software Update Procedure in this bulletin to install the latest software version.
Some 2016 ? 2018 model year Toyota vehicles equipped with Entune? Audio (version 01013E), Entune? Audio Plus (version...
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010156 or 01015C), or Entune? Premium Audio (versions 010171, 010170, or 01017D) may exhibit one or more of the following conditions: ?Head unit reboots at a specific location. ?Abnormal Destination Search app operation. ?Rebooting caused by no songs on the USB-connected iPhone. ?A one-time reboot after ignition is cycled to ACC-ON. ?Audio stays muted after the key is cycled. Some 2016 ? 2018 model year Toyota vehicles equipped with Entune? Audio (version 010144), Entune? Audio Plus (version 01015E), Entune? Premium Audio (version 010182), or earlier may exhibit one or more of the following conditions: ?Head unit reboots intermittently. ?Home screen intermittently half blank after shifting out of reverse, if the driver uses reverse after using the maintenance reminder screen. ?Screen freezes during an incoming phone call. ?Incorrect time displays on the diagnostic menu. ?Radio station information does not match radio station that is playing. ?Abnormal playlist browsing operation. ?Mute stays enabled after key cycle. ??Search along my route? is inoperative. ?Traffic data scales improperly. ?Unit of measure is missing from distance to destination (showing ?11? instead of ?11mi?). ?Multi-information display (MID) compass does not match navigation screen when switching to North up. ?Navigation does not match MID when switching from miles to kilometers. ?Speed limit is blank on navigation screen. ?Go button on VR screen is inoperative.
SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin No.
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T-SB-0279-17. ? The entire bulletin has been updated. Service Bulletin No. T-SB-0279-17 is obsolete and ANY printed versions should be discarded. Some 2016 ? 2018 model year Toyota vehicles equipped with Entune? Audio (version 01013E), Entune? Audio Plus (version 010156 or 01015C), or Entune? Premium Audio (versions 010171, 010170, or 01017D) may exhibit one or more of the following conditions: ? Head unit reboots at a specific location ? Abnormal Destination Search app operation ? Rebooting caused by no songs on the USB-connected iPhone ? A one-time reboot after ignition is cycled to ACC-ON ? Audio stays muted after the key is cycled. Some 2016 ? 2018 model year Toyota vehicles equipped with Entune? Audio (version 010144), Entune? Audio Plus (version 01015E), Entune? Premium Audio (version 010182), or earlier may exhibit one or more of the following conditions: ? Head unit reboots intermittently ? Half blank screen appears when on the maintenance screen and shifting to Reverse ? Screen freezes during an incoming phone call ? Incorrect time displays on the diagnostic menu ? Radio station information does not match radio station that is playing ? Abnormal playlist browsing operation ? Mute stays enabled after key cycle ? ?Search along my route? is inoperative ? Traffic data scales improperly ? Unit of measure is missing from distance to destination (showing ?11? instead of ?11mi?) ? MID compass does not match navigation screen when switching to North up ? Navigation does not match MID when switching from miles to kilometers ? Speed limit is blank on navigation screen ? Go button on VR screen is inoperative
This bulletin includes basic procedures for inspecting and adjusting World Standard (WS) Automatic Transmission Fluid...
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(ATF) level at normal vehicle operating temperature. Note: The following adjustment procedures are for U660E/F and U760E/F transmissions.
Tires & Wheels
6 bulletinsPOL: This consolidated Tire Warranty Guide contains the complete warranty terms for all brands of ground and spare tires currently in use by Toyota.
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This information must be kept near the point of vehicle sale and be available to any customer that requests it. Customers can find this information on the Owner?s section of Toyota.com. Dealers can locate a copy of this guide on the Claims Processing & Resource Center in Dealer Daily as well.
Toyota vehicles are equipped with either conventional or run-flat tires.
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Sometimes punctures may occur as a result of contact with road debris or other hazards. If a puncture occurs, it may be possible to repair the tire and return it to service. With a conventional tire it is not possible to drive for an extended amount of time with the tire at low pressures as damage to the tire may occur. With run-flat tires, due to reinforced sidewalls, it is possible to drive for up to 100 miles at speeds less than 55 mph with little or no damage to the tire. The U.S. Tire Manufacturers Association (UTSMA) provides guidelines and recommendations for tire repair and replacement. It also provides information related to: ? Basic tire information ? Tire maintenance and safety ? Driver education, tire safety curriculum.
Toyota vehicles are equipped with either conventional or run-flat tires.
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Sometimes punctures may occur as a result of contact with road debris or other hazards. If a puncture occurs, it may be possible to repair the tire and return it to service. With a conventional tire it is not possible to drive for an extended amount of time with the tire at low pressures as damage to the tire may occur. With run-flat tires, due to reinforced sidewalls, it is possible to drive for up to 100 miles at speeds less than 55 mph with little or no damage to the tire. The U.S. Tire Manufacturers Association (UTSMA) provides guidelines and recommendations for tire repair and replacement. It also provides information related to: ? Basic tire information ? Tire maintenance and safety ? Driver education, tire safety curriculum.
SUPERSESSION NOTICE The information contained in this bulletin supersedes SB No.
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T-SB-0103-16. The entire bulletin has been updated. Service Bulletin No. T-SB-0103-16 is obsolete and any printed versions should be discarded. Be sure to review the entire content of this bulletin before proceeding.
During the manufacturing process tires are mounted on the vehicle as matched sets to help reduce conditions such as pulling or drifting.
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If the wheels are replaced or refinished before vehicle delivery, it is important that the tires remain on the vehicle in the same location and in the same direction of rotation. Please refer to the following procedure to ensure that the original tires stay in the same location on the vehicle.
"TSB: DURING THE MANUFACTURING PROCESS TIRES ARE MOUNTED ON THE VEHICLE AS MATCHED SETS TO HELP REDUCE CONDITIONS SUCH AS PULLING OR DRIFTING.
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IF THE WHEELS ARE REPLACED OR REFINISHED BEFORE VEHICLE DELIVERY, IT IS IMPORTANT THAT THE TIRES REMAIN ON THE VEHICLE IN THE SAME LOCATION AND IN THE SAME DIRECTION OF ROTATION. PLEASE REFER TO THE FOLLOWING PROCEDURE TO ENSURE THAT THE ORIGINAL TIRES STAY IN THE SAME LOCATION ON THE VEHICLE."
Software & Calibration
5 bulletinsThis Service Bulletin provides updated non-electric water pump leak inspection and diagnostic tips for some 2008 2025...
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model year Toyota vehicles.
This Service Bulletin provides updated non-electric water pump leak inspection and diagnostic tips for some 2008 2025...
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model year Toyota vehicles.
UPDATES TO THE 2014-2021 TOYOTA UNIVERSAL FLAT RATE MANUAL
Update on Technician Certification Requirements.
REVISION NOTICE October 14, 2016 Rev1: Applicability has been updated to include 2017 model year Prius V vehicles.
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Any previous printed versions of this bulletin should be discarded.
Air Bags & Safety
2 bulletinsDP: On November 28, 2023, a class action settlement of claims for certain airbag control units was finally approved by the federal court.
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The settlement includes Toyota?s agreement to provide an Extended New Parts Warranty for parts installed under Safety Recall 20TA03 and Safety Recall 20TA05. The purpose of this Extended New Parts Warranty letter is to help clarify how to administer this coverage in accordance with the settlement.
REVISION NOTICE July 20, 2017 Rev1: Applicability has been updated to exclude 2007 ? 2017 model year Avanza vehicles.
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Some hazardous material treatment and handling regulations at the state and local level define the pre-disposal deployment of airbag and pre-tensioner assemblies as hazardous material treatment. Hazardous material treatment may require special training, certification or licensing in certain areas. TMS recommends that dealership personnel carefully review and follow ALL local and state regulations, and where necessary, contract with Environmental Protection Agency (EPA) Licensed Hazardous Waste Transportation and Disposal facilities.
Hybrid & EV
2 bulletinsSome 2012 ? 2016 model year Avalon Hybrid, Camry Hybrid, and RAV4 Hybrid vehicles may exhibit a MIL ON condition with...
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Diagnostic Trouble Code (DTC) P0A7A (Generator Inverter Performance) and information code 122 generator inverter fail signal detection (overcurrent due to system malfunction). Follow the Repair Procedure in this bulletin to address this condition. NOTE This Service Bulletin applies ONLY if information code 122 is present.
Some 2012 ? 2016 model year Avalon HV, Camry HV and RAV4 HV vehicles may exhibit a MIL ?ON? condition with DTC P0A7A...
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with information code 122 (Generator Inverter Fail Signal Detection). Follow the procedure in this bulletin to address this condition. NOTE This TSB applies ONLY if information code 122 is present.
Lighting
2 bulletinsThe purpose of this Service Bulletin is to elevate awareness and provide best practices for leather and synthetic leather care in Toyota vehicles.
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As an additional resource, if the vehicle is equipped with factory leather seats, the vehicle Owner?s Manual will highlight the importance of proper maintenance and provide guidance for care.
The purpose of this Service Bulletin is to elevate awareness and provide best practices for leather and synthetic leather care in Toyota vehicles.
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As an additional resource, if the vehicle is equipped with factory leather seats, the vehicle Owner?s Manual will highlight the importance of proper maintenance and provide guidance for care.
Suspension
1 bulletinSome 2014 ? 2017 model year Camry and Camry HV vehicles and 2013 ? 2018 model year Avalon and Avalon HV vehicles may...
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exhibit a squeak noise from the front stabilizer bushings. This condition may be present when traveling over rough roads or speed bumps. Follow the Repair Procedure in this bulletin to address this condition.