2019 Thomas Built Buses Saf-T-Liner HDX TSBs
80 Technical Service Bulletins across 16 categories
Categories
Pre-Delivery & Maintenance
21 bulletinsService Solution for HDX DEF Header Service Replacement Additional Parts
Service Solution for HDX DEF Header Service Replacement Additional Parts
Important Campaign Information letter for FL974 - Revised Bulletin & Population
Thomas Built Buses Product Awareness Bulletin on Allison 7 Year Warranty
Important Campaign Information Letter for Dealer Travel for Campaign Performance TBB.
Revised Warranty Information Letter for OWL and Warranty Manual Improvement: Sublets and Travel Time/Distance.
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In the spirit of continuous improvement, DTNA reviewed sublet-related policies and procedures. The goal was to improve language clarity and optimize processes. Revisions are in blue font.
Important Campaign Information letter announcing Dealer Travel for Campaign Performance.
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This letter is to announce a reimbursement available to dealers for travel to a customers location to perform a recall or field service campaign.
Warranty Information Letter for OWL and Warranty Manual Improvement: Sublets and Travel Time/Distance.
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In the spirit of continuous improvement, DTNA reviewed sublet-related policies and procedures. The goal was to improve language clarity and optimize processes.
Warranty Information Letter informing that to ensure that DTNA policies and service network practices align, the...
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Warranty Department will be revising the Warranty Manual.
Service Bulletin for Guidelines for Cleaning and Disinfecting Cab Surfaces.
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The following guidelines are for cleaning and disinfecting commonly touched surfaces on the inside and outside of a vehicle. For best results, follow cleaning and disinfecting procedures fully and consistently. Ensure there is adequate ventilation when using chemicals. NOTICE: Wipe down fragile components carefully to avoid damaging the vehicle.
Warranty Information Letter for Warranty Training Online.
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DTNA is pleased to announce the release of new Warranty-related training videos. The videos provide Warranty content in short instructional videos that are available on demand through the AftermarkeTV Video Channel icon on the Aftermarket Resource Center (ARC) home page.
Warranty Policy Letter for Handling for Authorized Service Location Part Transfers.
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To promote 24-hour throughput and maximum efficiency, DTNA is adjusting multiple handling policies: Launching a new handling allowance for parts ordered from another Authorized Service Location because the facing Part Distribution Center (PDC) is out of stock Retiring Detroit's Customer First Program
Open recall and Field service Campaigns report send out to Dealers, General Managers, Service managers and warranty...
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managers.
Warranty Policy Letter explaining the Warranty Department is aligning with the frame rail repair policy, published in...
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DTNA Workshop Manuals, which states that there are very few cases in which welding a heat-treated frame rail is allowed. Therefore, before welding anything on a frame rail, contact the applicable regional service representative for approval.
Open recall and Field service Campaigns report send out to Dealers, General Managers, Service managers and warranty...
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managers
WARRANTY INFORMATION LETTER for coverage validation
Warranty Policy Letter to communicate Detroit Return Changes
Warranty Information Letter sent to customers regarding new refrigerator supplier for returning parts.
Training Solution created by DTNA to provide guidance to customers when searching for service information for components...
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and systems not owned by Daimler Trucks North America (DTNA).
Service Information Bulletin
D18M7 ? Replaced by Recall D18R7 (FL802)
Other
10 bulletinsCX Advocate for CARB tightening the Readiness Criteria applied to On-Board Diagnostic (OBD) test submissions for the...
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Clean Truck Check.
Thomas Built Buses Product Awareness Bulletin on Lettering Changes - Notification
Thomas Built Buses Product Awareness Bulletin on PV360 NS Camera Type D
Thomas Built Buses Product Awareness Bulletin on Power Outlet
Thomas Built Buses Product Awareness Bulletin on Electronic Stability Control
PowerNet Assessment Tool Repair Procedure
Technical Publications Ordering
SS:1034181 TBB AC Testing procedure test Form
Technical Publications Ordering
Technical Publications Ordering
Software & Calibration
8 bulletinsThomas Built Buses Product Awareness Bulletin on National Drivers Seat Update
Thomas Built Buses Product Awareness Bulletin on 12V Outlets Update
Thomas Built Buses Product Awareness Bulletin on Data Book Update
Thomas Built Buses Product Awareness Bulletin on Lettering Update
Thomas Built Buses Product Awareness Bulletin on Freedman Seating Update
Thomas Built Buses Product Awareness Bulletin on Slide n Click Update
Thomas Built Buses Product Awareness Bulletin on ESC Update EFX and HDX
D19M3 GHG17 Detroit? DD5? Software Reprogramming
Electrical
7 bulletinsService Solution for Wiper Module TBB 61201552 replacement
Service Solution for Wiper Module TBB 61201552 replacement
Revised Emissions Recall: Cummins DEF Sensor Shortage.
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REVISION: Some vehicles formerly in Group F have been moved to Group G and have been assigned a new part number as specified in Table 1. An SRT for 'Calibration Code Only: Update or Confirm' has been added, as shown in Table 2, to be used when a new DEF header is not required. There have been some other minor changes to the work instructions and SRT times.
Emissions Recall: Cummins DEF Sensor Shortage
Warranty Policy Letter for battery tags.
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DTNA determined that since adopting the AutoMeter BCT-460DTNA Powernet Assessment Tool (AutoMeter) as the required powernet system tester, not all battery tags have to be retained support Warranty-related claims.
Service Bulletin for Guidelines for Repairing or Replacing an Electrical Harness.
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Use the guidelines in this bulletin to determine if a damaged electrical harness should be repaired or replaced.
Warranty Information Letter announcing Detroit NOx Sensor Circuit Improvements for GHG17 After Treatment Systems
Engine
6 bulletinsExtended Warranty Policy for certain Cummins B6.7 engines for TBB vehicle DEF headers for EPA and CARB Emissions...
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Reporting
Service Solution for Detroit Successful Regen Reference for GHG17 DD Engines
Thomas Built Buses Product Awareness Bulletin on Buy America Cummins B6.7 Engine
Service Solution for DD8 engine providing insufficient cab heat on Saf-T-Liner HDX vehicles
Service Systems Development provided document to service locations on price list reflects current charges to engine...
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horsepower ratings for HDEP and MDEG engine platforms.
HDEP GHG17 engines are not equipped with turbo wastegates.
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Steps in this troubleshooting involving wastegates were removed.
Brakes
6 bulletinsService Solution is provided to assist Dealers/Customers in resolving the issue when the brakes are applied, the rear...
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side led marker lights illuminate.
30mm Air Disc Brake Caliper Bolt Torque Adapter DSNCHA018005
FL794 Brake Caliper Mounting Bolts Dealer Bulletin
Brake Caliper Mounting Bolts
FL794 Recall Campaign- Brake Caliper Mounting Bolts
FL772-Dealer bulletin for Brake Caliper Mounting Bolts recall
Body & Paint
4 bulletinsThomas Built Buses Product Awareness Bulletin on Drivers Window Update - HDX
Thomas Built Buses Product Awareness Bulletin on Defender Composite Stop Arm Changes
Thomas Built Buses Product Awareness Bulletin on Roof Top Lettering (Addendum)
Thomas Built Buses Product Awareness Bulletin on Corrosion Protection EFX & HDX
Fuel System
3 bulletinsWarranty Information letter for Detroit Line or Line Seal, High Pressure Fuel Injector Standard Repair Time Updates
Warranty Information Letter for Detroit and TBB Parchment Format Update.
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In the continuing effort to standardize across brands, DTNA is pleased to announce that Detroit Diesel Corporation (Detroit) and Thomas Built Bus (TBB) parchments will be transitioned to the format used for Freightliner, Freightliner Custom Chassis Corporation (FCCC), and Western Star. DTNA's goal is to improve and align documentation but individual coverages have not changed. Updated parchments, also known as coverage sheets, will be published on a rolling basis.
Service Information Bulletin- Exhaust Gas Recirculation Crossover Pipe
Tires & Wheels
3 bulletinsService Solution SS 1033208TBB TM21 Dual AC alignment and not seate...
Service Solution for TBB 05G and 05K AC belt alignment improvement.This Service Solution is provided to assist...
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Dealers/Customers in resolving the issue of AC Belt not properly aligned or excessive belt wear.
Important Campaign Information- TBB FL785, Interim Recall Notice Ricon Lift Positioning Cams
Lighting
3 bulletinsThomas Built Buses Product Awareness Bulletin on Lamp Monitors
Warranty Policy Letter for Chassis Progressive Damage Policy Change.
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Effective for repair orders opened on or after April 27, 2020, if an Authorized Service Location installed a part which later has a warrantable failure, progressive damage and labor may be covered under the Aftermarket Parts Limited Parts Warranty (Parts Warranty).
Warranty Policy Letter for Handling Change: Over the Counter Aftermarket Parts Replacement Program.
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DTNA is pleased to announce that handling will increase to 33% for Misc. Replacement Part type claims filed under the Over the Counter (OTC) Aftermarket Parts Replacement Program.
Transmission
3 bulletinsRevised Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing.
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Revisions are in blue. With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been added to OWL. Remanufactured Alliance/Mascot parts include transmission, differential, steering gear, and steering pump used in an on-highway vehicle applications. The Alliance/Mascot aftermarket warranty coverage period has not changed: depending on the part, coverage is for one (1) or two (2) years and current parts, labor, and reimbursement policies apply.
Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing.
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With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been added to OWL. Remanufactured Alliance/Mascot parts include transmission, differential, steering gear, and steering pump used in an on-highway vehicle applications. The Alliance/Mascot aftermarket warranty coverage period has not changed: depending on the part, coverage is for one (1) or two (2) years and current parts, labor, and reimbursement policies apply.
Service Solution: 1033798 TBB Horton Fan Clutch replacement Cummins 300 HP
HVAC & Climate
2 bulletinsThomas Built Buses Product Awareness Bulletin on Heater Hose Changes
Thomas Built Buses Product Awareness Bulletin on Air Conditioning Update, HDX
Steering
1 bulletinTech Talk discussion about power steering fluid.
Hybrid & EV
1 bulletinThe modified parked regeneration strategy has been standard on GHG17 units since the start of GHG17 production and was...
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added to EPA10 and GHG14 units with a software update. The modified regeneration utilizes an improved strategy to clean the DOC inlet face and reduce downtime due to DOC face plugging.
Infotainment
1 bulletinDTNA Special Tools Group has approved the use of Haweka Axis4000 aftermarket alignment system for use on DTNA products at DTNA service locations.
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The Axis4000 system uses the reference points required by DTNA for precise, accurate, and repeatable measurements. Axis4000 is a sophisticated, user-friendly system that utilizes computer based camera-radio technology and references the center line of the frame for measuring and providing alignment results to DTNA specifications.
Air Bags & Safety
1 bulletinImportant Campaign Information on FL769 TBB SynTec Seat Frames (Restraint Seats) Recall