2015 Thomas Built Buses Saf-T-Liner Efx TSBs
147 Technical Service Bulletins across 15 categories
Categories
Other
54 bulletinsThomas Built Buses Product Awareness Bulletin on Lettering Changes - Notification
Thomas Built Buses Product Awareness Bulletin on PV360 NS Camera Type D
Thomas Built Buses Product Awareness Bulletin on Power Outlet
Thomas Built Buses Product Awareness Bulletin on Price Increase
PowerNet Assessment Tool Repair Procedure
TBB Syntec S3C Wall Mounted Seats
Technical Publications Ordering
TBB Syntec S3C Wall Mounted Seats
Technical Publications Ordering
TBB Syntec S3C Wall Mounted Seats
Technical Publications Ordering
Advance Notice and Dealer Actions ? VIN List
ICI18-017 TBB FL763 ? Change to Advance Action
ICI18-012 TBB FL763 ? Advance Notice and Dealer Actions ? VIN List
ICI18-011 TBB FL763 ? Advance Notice and Dealer Actions
ICI18-012 TBB FL763 ? Advance Notice and Dealer Actions ? VIN List
ICI18-011 TBB FL763 ? Advance Notice and Dealer Actions
PAB034, Mileage Rates and Interest
PAB032, TBB-SYNTEC Seats with ISO Latch
Learning Center Dealer Registration Instructions-2012.07.12
Dealer Memo 2012.08.09 New Literature Order Site Announcement
12-022-DLR Daimler Trucks Remarketing Corporation (DTR) Now Requires Pre-approval for Repairs $1,200 (USD) and Greater
15CSA10 The Detroit CSC announcing a new feature ? Ability to attach files to an existing CSC
15CSA9 Release of DiagnosticLink 8.02
15-013-DLR TBB Cummins 10 percent Handling Allowance
15TL5 DAVCO Shop Pro FXP 95
15CSA4 Holiday Schedule for the Detroit Customer Support Center
15-009 New Detroit Standard Diagnostic Times
713-14 Symptom Diagnostics - Combustion Gas in Coolant
715-14 Symptom Diagnostics - Coolant Los
14-028 Remy Extended Coverage Direct File
14-027 Detroit's New Consolidated Labor Operations (CLOs
14-025-DLR TBB - Changes to PDI Requirements & PDI Claims
14-023 Detroit Axles Pre-Approval Changes
14-022 Pre-Approval Threshold Increase From $2,500 to $5,000 USD
16-009R_OWL Enhancements
New Detroit Bearing Failure Analysis Standard Diagnostic Time
EFX Exterior Parts Ref Manual 2012.12.12 BM
12-039-DLR OWL Pre-approval's Time Frame Increases to 60 Days
15-028 New Detroit Coolant Line SRTs
0229-14 Symptom Based Diagnostics - Oil Separator
0233-14 SPN 51 FMI 2 - All Years
0224-14 SPN 1590 FMI 9 - CPC- All Years February 2014
13R_Floor Cross Tube Crack Repair_03-13R
14-017R Revised: Detroit Addition of Admin Time
14-029 New Detroit Standard Diagnostic Times
14-038_New_SRTs Additional Detroit Standard Repair Times.
14-039_additional_SDTs New Detroit Standard Diagnostic Times
14TL8 TorcUP? Non-Impacting Torque Tool.
14CSA23 CSC Announces ?Tech Tips? ? DDCSN
14CSA21 Holiday Schedule for the Detroit Customer Support Center ?
14-039 New Detroit Standard Diagnostic Times
14-038 Additional Detroit Standard Repair Times
sb2080 Australian CST M1400 Isolated Radiator Retrofit
Pre-Delivery & Maintenance
24 bulletinsService Solution for EFX AC Upper bracket TBB 130987 replaced with TBB 248310
Thomas Built Buses Product Awareness Bulletin on Allison 7 Year Warranty
ICI17-021 TBB Recall FL737 ? Revised Bulletin
Important Campaign Information Letter for Dealer Travel for Campaign Performance TBB.
Revised Warranty Information Letter for OWL and Warranty Manual Improvement: Sublets and Travel Time/Distance.
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In the spirit of continuous improvement, DTNA reviewed sublet-related policies and procedures. The goal was to improve language clarity and optimize processes. Revisions are in blue font.
Important Campaign Information letter announcing Dealer Travel for Campaign Performance.
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This letter is to announce a reimbursement available to dealers for travel to a customers location to perform a recall or field service campaign.
Warranty Information Letter for OWL and Warranty Manual Improvement: Sublets and Travel Time/Distance.
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In the spirit of continuous improvement, DTNA reviewed sublet-related policies and procedures. The goal was to improve language clarity and optimize processes.
Warranty Information Letter informing that to ensure that DTNA policies and service network practices align, the...
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Warranty Department will be revising the Warranty Manual.
Service Bulletin for Guidelines for Cleaning and Disinfecting Cab Surfaces.
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The following guidelines are for cleaning and disinfecting commonly touched surfaces on the inside and outside of a vehicle. For best results, follow cleaning and disinfecting procedures fully and consistently. Ensure there is adequate ventilation when using chemicals. NOTICE: Wipe down fragile components carefully to avoid damaging the vehicle.
Warranty Information Letter for Warranty Training Online.
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DTNA is pleased to announce the release of new Warranty-related training videos. The videos provide Warranty content in short instructional videos that are available on demand through the AftermarkeTV Video Channel icon on the Aftermarket Resource Center (ARC) home page.
Warranty Policy Letter for Handling for Authorized Service Location Part Transfers.
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To promote 24-hour throughput and maximum efficiency, DTNA is adjusting multiple handling policies: Launching a new handling allowance for parts ordered from another Authorized Service Location because the facing Part Distribution Center (PDC) is out of stock Retiring Detroit's Customer First Program
Open recall and Field service Campaigns report send out to Dealers, General Managers, Service managers and warranty...
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managers.
Warranty Policy Letter explaining the Warranty Department is aligning with the frame rail repair policy, published in...
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DTNA Workshop Manuals, which states that there are very few cases in which welding a heat-treated frame rail is allowed. Therefore, before welding anything on a frame rail, contact the applicable regional service representative for approval.
Open recall and Field service Campaigns report send out to Dealers, General Managers, Service managers and warranty...
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managers
Warranty Policy Letter to communicate Detroit Return Changes
Warranty Information Letter to announce addition of Thomas Built Bus as a brand with an Authorized Demonstrator Program
Warranty Information Letter sent to customers regarding new refrigerator supplier for returning parts.
Service Information Bulletin
Service Bulletin Paper Copy Mailings Are Discontinued
Canadian Warranty Parts Return Address Change
12-045-DLR New Vehicle Warranty and Extended Coverage Freight
_Warranty Recognition Program - Coming Soon
14WO-9_Warranty_Access Detroit New User Warranty Access Request
14TL9 Special Tool Warranty Program.
Engine
16 bulletinsThomas Built Buses Product Awareness Bulletin on Buy America Cummins B6.7 Engine
Thomas Built Buses Product Awareness Bulletin on Cummins Engine Tariff
Service Systems Development provided document to service locations on price list reflects current charges to engine...
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horsepower ratings for HDEP and MDEG engine platforms.
HDEP GHG17 engines are not equipped with turbo wastegates.
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Steps in this troubleshooting involving wastegates were removed.
Service Information Bulletin- Oil Present at the Turbocharger Compressor Housing
15TL4 W470589050900 ? 3/8? Drive GEN2 Two-Stage Valve Socket
14TL2 DD Platform Engine Stand Adapter W060589023100
714-14 Symptom Diagnostics - Low Engine Compression
712-14 Engine Coolant Temperature
16-011 New Detroit Camshaft Housing Seal Standard Repair Time
12-038-DLR - No Problem Found - Policy Claims - During Basic Vehicle Chassis or Base Engine Coverage
0228-14 Engine Oil Leaks - Oil Dye Method
14-040_Additional_CLOs Additional Detroit CLOs for the Heavy Duty Engine Platform
14CSA20 EGR Valve Actuator Kit P/N E23539699
14-040 Additional Detroit CLOs for the Heavy Duty Engine Platform
THOMAS BUS: INFORMATION PROVIDED REGARDING THE UPDATING AND INSTALLATION OF THE BUS VIN, PROPERLY, IN ECU CUMMINS ENGINES.
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MODEL SAF-T-LINER HDX, EFX. *PE
Fuel System
11 bulletinsWarranty Information Letter for Detroit and TBB Parchment Format Update.
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In the continuing effort to standardize across brands, DTNA is pleased to announce that Detroit Diesel Corporation (Detroit) and Thomas Built Bus (TBB) parchments will be transitioned to the format used for Freightliner, Freightliner Custom Chassis Corporation (FCCC), and Western Star. DTNA's goal is to improve and align documentation but individual coverages have not changed. Updated parchments, also known as coverage sheets, will be published on a rolling basis.
Service Information Bulletin- Exhaust Gas Recirculation Crossover Pipe
15TL6 W470589129100 ? HDEP HP Fuel Rail Test Caps
14TS19 DD Platform High Pressure Fuel Lines
16TS7 Reman Diesel Particulate Filter Serial Number
0239-14 High Pressure Fuel Injector Lines - Three-Filter System
0238-14 Removal of the High Pressure Fuel Injector Lines - Two-Filter
0210-14 High Pressure Fuel Rail Feed Lines - Three-Filter System
0219-14 Metal in Fuel
0202-14 Symptom Diagnostics - Hard Start No Start - Two-Filter Fuel System
0215-14 Check for Rough Running or Stalling - Three-Filter Fuel System
Lighting
8 bulletinsThomas Built Buses Product Awareness Bulletin on Lamp Monitors
Warranty Policy Letter for Chassis Progressive Damage Policy Change.
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Effective for repair orders opened on or after April 27, 2020, if an Authorized Service Location installed a part which later has a warrantable failure, progressive damage and labor may be covered under the Aftermarket Parts Limited Parts Warranty (Parts Warranty).
Warranty Policy Letter for Handling Change: Over the Counter Aftermarket Parts Replacement Program.
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DTNA is pleased to announce that handling will increase to 33% for Misc. Replacement Part type claims filed under the Over the Counter (OTC) Aftermarket Parts Replacement Program.
Service Solution: 1033968 TBB Warning Lights, One Side Flashes Faster than the Other
Service Solution: 1033968 TBB Warning Lights, One Side Flashes Faster than the Other
14-024-DLR DTNA & JAD Highlights - Q1 & Q2
ICI14-012-DLR Freightliner Cascadia Daytime Running Lights (Canada Only
14-036-DLR DTNA & JAD Highlights - Q3
Software & Calibration
7 bulletinsThomas Built Buses Product Awareness Bulletin on National Drivers Seat Update
Thomas Built Buses Product Awareness Bulletin on 12V Outlets Update
Thomas Built Buses Product Awareness Bulletin on Data Book Update
Thomas Built Buses Product Awareness Bulletin on Lettering Update
Thomas Built Buses Product Awareness Bulletin on Freedman Seating Update
Thomas Built Buses Product Awareness Bulletin on Slide n Click Update
Thomas Built Buses Product Awareness Bulletin on ESC Update EFX and HDX
Tires & Wheels
7 bulletinsThomas Built Buses Product Awareness Bulletin on Hankook Tire Update
Thomas Built Buses Product Awareness Bulletin on BF Goodrich Tires
Thomas Built Buses Product Awareness Bulletin on Michelin Tires
Thomas Built Buses Product Awareness Bulletin on Goodyear Tire Availability for 2015
Advance action for Thomas Built Buses S#B Seat Frames recall has been converted to interim recall INT FL763.
PAB033, Insta-Chain Tire Chains
14TL7 DD Platform Flywheel Housing Runout Tool W470589032100
Body & Paint
4 bulletinsThomas Built Buses Product Awareness Bulletin on Defender Composite Stop Arm Changes
Thomas Built Buses Product Awareness Bulletin on Roof Top Lettering (Addendum)
SS:1034175 TBB Removing Window Stops from Passenger Windows
12-040-DLR Roof Fairing Removal Program
Brakes
4 bulletinsThomas Built Buses Product Awareness Bulletin on Bendix Air Disc Brakes EFX
Service Solution is provided to assist Dealers/Customers in resolving the issue when the brakes are applied, the rear...
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side led marker lights illuminate.
14TL5 ABS Power Line Carrier Converter Available Through PDC
09_Preventive Maint Bendix E6 Brake Pedal_13-09
Electrical
4 bulletinsWarranty Policy Letter for battery tags.
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DTNA determined that since adopting the AutoMeter BCT-460DTNA Powernet Assessment Tool (AutoMeter) as the required powernet system tester, not all battery tags have to be retained support Warranty-related claims.
Service Bulletin for Guidelines for Repairing or Replacing an Electrical Harness.
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Use the guidelines in this bulletin to determine if a damaged electrical harness should be repaired or replaced.
Warranty Information Letter announcing Detroit NOx Sensor Circuit Improvements for GHG17 After Treatment Systems
14CSA22 DTNA Chassis Wiring Diagrams
Transmission
3 bulletinsRevised Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing.
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Revisions are in blue. With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been added to OWL. Remanufactured Alliance/Mascot parts include transmission, differential, steering gear, and steering pump used in an on-highway vehicle applications. The Alliance/Mascot aftermarket warranty coverage period has not changed: depending on the part, coverage is for one (1) or two (2) years and current parts, labor, and reimbursement policies apply.
Warranty Policy Letter for Alliance/Mascot Aftermarket Warranty and Claim Filing.
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With Mascot now in partnership with Detroit Reman and Alliance Parts, DTNA is pleased to announce that Mascot coverage has been added to OWL. Remanufactured Alliance/Mascot parts include transmission, differential, steering gear, and steering pump used in an on-highway vehicle applications. The Alliance/Mascot aftermarket warranty coverage period has not changed: depending on the part, coverage is for one (1) or two (2) years and current parts, labor, and reimbursement policies apply.
15-010-DLR Transmission Cooler Line Photos
Infotainment
2 bulletinsDTNA Special Tools Group has approved the use of Haweka Axis4000 aftermarket alignment system for use on DTNA products at DTNA service locations.
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The Axis4000 system uses the reference points required by DTNA for precise, accurate, and repeatable measurements. Axis4000 is a sophisticated, user-friendly system that utilizes computer based camera-radio technology and references the center line of the frame for measuring and providing alignment results to DTNA specifications.
42R_Speaker Grille Repair_13-42R
HVAC & Climate
1 bulletinThomas Built Buses Product Awareness Bulletin on Heater Hose Changes
Steering
1 bulletinTech Talk discussion about power steering fluid.
Hybrid & EV
1 bulletinThe modified parked regeneration strategy has been standard on GHG17 units since the start of GHG17 production and was...
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added to EPA10 and GHG14 units with a software update. The modified regeneration utilizes an improved strategy to clean the DOC inlet face and reduce downtime due to DOC face plugging.