2017 Subaru Outback TSBs

in vehicles experiencing battery drain when the ignition is off, leading to no-start conditions or frequent jump-starts.

Battery Diagnostic tool.

(SOA) is extending the Data Communication Module (DCM) Warranty from 3 years (36 months) of 36,000 miles to 8 years (96 months) or 100,000 miles, whichever comes first.

equipped with Gen 1 Data Control Modules.

Telematics which are enrolled in the Subaru STARLINK Security Plus Service featuring Stolen Vehicle Recovery Plus with Immobilizer.

in response to the 3G network sunsetting.

Module (DCM) is being tested as a dark current/standby current source.

a dark current/standby current source. All models equipped with Telematics except Solterra.

(SOA) is extending the Data Communication Module (DCM) Warranty from 3 years (36 months) of 36,000 miles to 8 years (96 months) or 100,000 miles, whichever comes first.

equipped with Gen 1 Data Control Modules.

In rare cases, customers may experience a dead battery as a result of the DCM continually trying to access the 3G network.

Telematics Data Communication Module (DCM). This coverage will apply to the vehicles listed for vehicles sold or leased in the United States.

(Subaru) is extending the Data Communication Module (DCM) warranty from three years (36 months or 36K miles) to eight years (96 months or 100K miles), whichever comes first. This extension is in light of the rare cases of dead batteries experienced by customers.

vehicles due to sunsetting of the 3G network.

The new battery (SOA821B950) has a higher capacity and is slightly different in size.

battery (SOA821B400) once current inventory is depleted.

equipped with Gen 1 Data Control Modules.

(2)

in certain Subaru vehicles.

are enrolled in the Subaru STARLINK Security Plus Service featuring Stolen Vehicle Recovery Plus with Immobilizer.

P0841- SECONDARY OIL PRESSURE SENSOR PERFORMANCE.

Telematics Data Communication Module (DCM) along with a new claim submission requirement.

DTC B1572 IMM CIRCUIT EXCEPT ANTENNA CIRCUIT.

DTCs C1531 and/or C1741 may set, the Hill Holder warning lamp and cancellation alarm may activate and/or the VDC warning lamp can illuminate.

Control system (VDCCM).

of the STARLINK Telematics Data Communication Module (DMC).

of the STARLINK Telematics Data Communication Module (DCM). All models with STARLINK Telematics System.

and/or installation practices.

been installed as a replacement part. A total of 46 U.S. vehicles may be affected by this recall.

replacement passenger airbag modules and airbag control modules used in the models listed above. The change is due to discontinuation of the original equipment passenger airbag module assemblies used in 2015-17MY vehicles. The replacement passenger airbag module assemblies for the 2015-17 MY Legacy and Outback will now be the same part used in 2018MY Legacy and Outback. The 2018MY Legacy and Outback also utilizes a different airbag control module than the 2015-17 MY Legacy and Outback. The 2018MY passenger airbag module assembly is now specified for 2015-18MY vehicles. As a result, whenever installing the 2018MY passenger airbag module on a 2015-17MY vehicle, the airbag control module AND airbag module assembly MUST be replaced together as a matching set."

replacement passenger airbag modules and airbag control modules used in the models listed above. The change is due to discontinuation of the original equipment passenger airbag module assemblies used in 2015-17MY vehicles. The replacement passenger airbag module assemblies for the 2015-17 MY Legacy and Outback will now be the same part used in 2018MY Legacy and Outback. The 2018MY Legacy and Outback also utilizes a different airbag control module than the 2015-17 MY Legacy and Outback. The 2018MY passenger airbag module assembly is now specified for 2015-18MY vehicles. As a result, whenever installing the 2018MY passenger airbag module on a 2015-17MY vehicle, the airbag control module AND airbag module assembly MUST be replaced together as a matching set."

spark plug boot) as a service part separate from the complete ignition coil assembly. If the cap portion as shown in the illustrations below is damaged during removal or replacement, it is no longer necessary to replace the complete ignition coil assembly.

the seat memory feature not operating properly. When pressing the buttons to recall one of the last seat positions memorized, the seat (height, backrest position, etc.) may not always return to the correct or exact positions previously selected (or stored in the control unit memory).

the seat memory feature not operating properly. When pressing the buttons to recall one of the last seat positions memorized, the seat (height, backrest position, etc.) may not always return to the correct or exact positions previously selected (or stored in the control unit memory).

Provisioning is the process by which the DCM receives the subscription request and activates the related DCM features requested as outlined in the specific subscription contract. If provisioning is not successful then the DCM may remain in an inactive state and the requested services may not be activated for the customer. Field investigation has found that this may be a result of three possible conditions. * The DCM may be off the network due to vehicle storage or other network factors. * The DCM may be lacking power or ground due to some body side electrical concern. * The DCM may have an internal failure.

Spot-weld locations securing the outer shell portion have been changed to improve overall rigidity. A gap may develop at the spot welded seam as a result of repeated thermal shock (heating / cooling) which occurs during normal use. The gap does not create an exhaust leak. In some cases, a rattling sound from the muffler may develop.

proper exchange procedure.

202 and / or 204 may occur preventing the process from completing successfully.

the operation of their Gen 2/Gen 3 Telematics system equipped Subaru.

proper exchange procedure.

preliminary settlement in a class action lawsuit regarding the EyeSight system in certain Subaru vehicles.

vehicle's production.

Subaru Lock Information web-site.

retailers of the SOA321152 and SOA321153 Terminal Test Kits.

preventing the process from completing successfully.

impacts the way some vehicles with accessories are sold. This regulation applies to any automobile retailer installing accessories on a vehicle prior to its first sale.

proper exchange procedure.

proper exchange procedure for 2025MY vehicles.

Subaru Lock Information web-site.

Subaru Lock Information web-site.

whichever comes first.

proper exchange procedure.

coming from the drivers seat.

Advanced Automatic Collision Notification (AACN) feature operation, diagnostic tips, and best practices.

proper exchange procedure.

The exchange program policy can also be found in Sections 8.4.9 and 11.2.10 of your Claims Policies and Procedures Manual found in Subarunet. "

The exchange program policy can also be found in Sections 8.4.9 and 11.2.10 of your Claims Policies and Procedures Manual found in Subarunet.

The new rod will address isolated cases of one end of the rod coming off the ball stud just as the latch releases and the gate starts to open / move.

Due to large volume of rental requests for WTD65 and administrative time, the rental authorization form is no longer required.

Due to large volume of rental requests for WTD65, the attached Excel form can be used as an alternative to calling the PICS for a WTD-65 Rental Authorization.

Subaru Lock Information web-site.

The new rod will address isolated cases of one end of the rod coming off the ball stud just as the latch releases and the gate starts to open / move.

Subaru Lock Information web-site.

The exchange program policy can also be found in Sections 8.4.9 and 11.2.10 of your Claims Policies and Procedures Manual found in Subarunet.

The exchange program policy can also be found in Sections 8.4.9 and 11.2.10 of your Claims Policies and Procedures Manual found in Subarunet.

(Immobilizer Key Collation Diagnosis).

center.

models.

February.

models.

models.

models.

is extending the New Car Basic Warranty coverage for the 12 Volt batteries used in the above listed models and model years beyond the original three (3) years or thirty six thousand miles (36,000), whichever comes first.

is extending the New Car Basic Warranty coverage for the 12 Volt batteries used in the above listed models and model years beyond the original three (3) years or thirty six thousand miles (36,000), whichever comes first.

is extending the New Car Basic Warranty coverage for the 12 Volt batteries used in the above listed models and model years beyond the original three (3) years or thirty six thousand miles (36,000), whichever comes first.

models.

Technical Information System (STIS) web site.

seat(s).

Information System (STIS) web site.

models

(SOA) has developed the following cross reference list to help locate the appropriate Special Service Tool.

Technical Information System (STIS) web site.

concerns relating to the operation of their Gen 2 Telematics system equipped Subaru.

COMMUNICATION ERROR on the models listed.

Technical Information System (STIS) web site.

(SOA) has developed the following cross reference list to help locate the appropriate Special Service Tool.

Technical Information System (STIS) web site. The tables contained within this bulletin are to be used as guides for becoming aware of the latest changes. We advise you to always refer to the STIS web site when looking for the latest Service information

Within the terms of the Basic New Car Warranty and the one year Replacement Parts Warranty, the Exchange Program provides for replacement of a defective unit from the manufacturer.

While this increase is retroactive to the beginning of this recall, the low volume of claims that were entered prior to the change in rates will need to be reentered by the retailer as an appended claim to receive the new calculation. Also, we are experiencing a reimbursement issue for the 3.6L vehicles. We are working to correct the system and will advise when the correction is completed.

The new reimbursement rate will be $40/day and takes effect retroactively back to May 9, 2016 to align with the announcement of the WTD-65 campaign.

As part of the current Stop Sale, Subaru of America, Inc. will assist retailers with a rental car reimbursement program.

As part of the current Stop Sale, Subaru of America, Inc. will assist retailers with a rental car reimbursement program.

will assist retailers with a rental car reimbursement program.

The exchange program policy can also be found in Sections 8.4.9 and 11.2.10 of your Claims Policies and Procedures Manual found in Subarunet. CONTENTS Within the terms of the Basic New Car Warranty and the one year Replacement Parts Warranty, the Exchange Program provides for replacement of a defective unit from the manufacturer.

Infotainment concerns.

The update will take place in multiple batches with the first beginneing November 15th and the last being Decemeber 3rd. This update is for approximatelt 714,000 VINs.

1.5.

Inprovement for CarPlay concerns with hands-free calls when the receiving party is not able to hear the caller.

generation.

generation.

repair of the Infotainment concerns. (Applicable to all models with Harman or Denso CP1 Infotainment).

equipped with F10 7 Navigation and 7 Display Audio head units.

may arise when operating the new-generation Gen 2 and Gen 2.1 F10 Navigation and Display Audio systems.

equipped with F10 7 Navigation and 7 Display Audio head units.

equipped with F10 7 Navigation and 7 Display Audio head units.

additional operational concerns received from the field and listed involving Gen 2 F10 Navigation and Display Audio units with 7 display.

vehicles listed above equipped with F10 7 Navigation and 7 Display Audio head units. When the user plays a pre-recorded CD, Gracenote recognizes the disc then shows the artist and track name information along with the album cover art on the head unit display (when available). This enhancement brings the currently installed database up to date with the most recent information available. This update does not affect any album art displayed when using SXM.

additional operational concerns received from the field and listed involving Gen 2 F10 Navigation and Display Audio units with 7 display.

feature from the STARLINK app lineup effective 12 midnight on Thursday, September 24, 2020.

vehicles listed equipped with F10 7" Navigation and 7" display audio head units.

additional operational concerns received from the field and listed below involving an F10 Navigation and Display Audio units with 7' display.

operational concerns received from the field and listed below involving the Clarion Display Audio unit with 6.2" display.

vehicles listed above equipped with F10 7 Navigation and 7 Display Audio head units. When the user plays a pre-recorded CD, Gracenote recognizes the disc then shows the artist and track name information along with the album cover art on the head unit display (when available). This enhancement brings the currently installed database up to date with the most recent information available. This update does not affect any album art displayed when using SXM."

play music files stored on a customers Android phone / device through the head units (H/U) used in the applicable models listed above. This information is applicable ONLY to Android devices operating with Operating System (OS) version 10. IOS (AppleTM) devices are not affected.

additional operational concerns received from the field and listed below involving Gen 2 F10 Navigation and Display Audio units with 7 display. The procedure will involve downloading the applicable software update files then loading them onto two flash drives for audio unit installation.

Multimedia Navigation (AVN) & Display Audio Units. This bulletin provides information to help diagnose and address different conditions relating to customer concerns which may arise when operating the new-generation Gen 2 and Gen 2.1 F10 Navigation and Display Audio systems. We will continue to add more helpful tips to this TSB as they become available.

additional operational concerns received from the field and listed below involving ?Gen 2? F10 Navigation and Display Audio units with 7? display. The procedure will involve downloading the applicable software update files then loading them onto two flash drives for audio unit installation.

(Subaru) is initiating a service program to reprogram the combination meter software to ensure improved accuracy of the driving range indicator calculation in the multi-information display.

vehicles listed above equipped with F10 7? Navigation and 7? Display Audio head units.

additional operational concerns received from the field and listed below involving ?Gen 2? F10 Navigation and Display Audio units with 7? display.

operational concerns received from the field and listed below involving the Clarion Display Audio unit with 6.2? display.

vehicles listed above equipped with F10 7? Navigation and 7? Display Audio head units. When the user plays a pre-recorded CD, Gracenote recognizes the disc then shows the artist and track name information along with the album cover art on the head unit display (when available). This enhancement brings the currently installed database up to date with the most recent information available.

operational concerns received from the field and listed below involving the Clarion Display Audio unit with 6.2? display.

vehicles listed above equipped with F10 7? Navigation and 7? Display Audio head units. When the user plays a pre-recorded CD, Gracenote recognizes the disc then shows the artist and track name information along with the album cover art on the head unit display (when available). This enhancement brings the currently installed database up to date with the most recent information available.

additional operational concerns received from the field and listed below involving ?Gen 2? F10 Navigation and Display Audio units with 7? display. The procedure will involve downloading the applicable software update files then loading them onto two flash drives for audio unit installation.

Navigation and Display Audio units with 7? display. The procedure will involve downloading the applicable software update files then loading them onto two flash drives for audio unit installation. It is important to read through and understand this information completely before proceeding. These latest software updates contain new logic.

operational concerns received from the field and listed below involving the Clarion Display Audio unit with 6.2? display. The procedure will involve downloading the applicable software update files from Subarunet then loading them onto a flash drive for audio unit installation.

This bulletin provides information to help diagnose and address different conditions relating to customer concerns which may arise when operating the new-generation ?Gen 2? and ?Gen 2.1? F10 Navigation and Display Audio systems. We will continue to add more helpful tips to this TSB as they become available.

may arise when operating the new-generation ?Gen 2? and ?Gen 2.1? F10 Navigation and Display Audio systems.

operational concerns received from the field and listed below involving the Clarion Display Audio unit with 6.2? display. The procedure will involve downloading the applicable software update files from Subarunet then loading them onto a flash drive for audio unit installation.

been temporarily removed from Subarunet due to potential quality concerns with the 2nd file used in those updates. Retailers are requested to take the following action: ? If any of the following Fujitsu 10 Audio / Navigation files have been downloaded and saved locally, please discontinue their use and delete them immediately

This bulletin provides a repair procedure to address specific, confirmed customer concerns of: ? Audio output interruption every 2-3 seconds when listening to AM or FM radio broadcasts ? No audio output at all when attempting to listen to a HD Radio broadcast.

additional operational concerns received from the field and listed below involving ?Gen 2? F10 Navigation and Display Audio units with 7? display. The procedure will involve downloading the applicable software update files then loading them onto two flash drives for audio unit installation.

BANK 1) and P2097 (POST CATALYST FUEL TRIM SYSTEM TOO RICH BANK 1) are detected by the Engine Control Module (ECM).

BANK 1) and P2097 (POST CATALYST FUEL TRIM SYSTEM TOO RICH BANK 1) are detected by the Engine Control Module (ECM).

The updated valve body incorporates an enhanced valve sleeve to improve durability.

The updated valve body incorporates an enhanced valve sleeve to improve durability.

engines.

on FA and FB type engines.

Efficiency Below Threshold Bank 1) is detected by the Engine Control Module (ECM).

Efficiency Below Threshold Bank 1) is detected by the Engine Control Module (ECM). If DTC P0420 is found to be stored in the ECM, follow the diagnostic procedures outlined below.

files to address DTC P2404 (Evap System Leak Detection Pump Sensor Circuit Range/Performance) detection.

address isolated customer concerns of a ?bump? feeling from the CVT. The bump feeling has been reported to occur after the CVT is fully up to operating temperature, in Drive and with the engine at idle.

The new files will address DTC P0116 and hard starting in cold temperature concerns when an accessory engine block heater is utilized.

-related DTCs on the FA and FB engine equipped models listed above. The applicable Service Manuals will be revised with this new information in the near future.

starting in sub-freezing temperatures, DTC P0400, and surging in high altitudes.

number of reports describing a squeaking -type sound heard while the engine is being cranked over. The sound results from contact between the starter pinion gear and the converter ring gear. Both the number and length of the welds securing the ring gear to the converter shell have been increased significantly.

-related DTCs on the FA and FB engine equipped models listed above. The applicable Service Manuals will be revised with this new information in the near future.

and Hydraulic Unit (VDCCM&H/U) on the models listed above. This change is in response to a very small number of customer inquiries regarding the Hill Holder system?s indicator lamp blinking once along with a single tone (chirp)being heard when starting the engine using the key, push-button or with use of a remote engine start.

-related DTCs on the FA and FB engine equipped models listed above. The applicable Service Manuals will be revised with this new information in the near future.

which contain a redesigned internal oil seal. The new seal will eliminate potential oil seepage into the wire harness connector portion of the valve. If oil seeps into the connector, over time, the Check Engine lamp may illuminate and set various AVCS-related DTCs.

assembly line efficiency and increase durability. In some cases, the Check Engine light may illuminate and a knock sensor-related DTC set in the ECM memory: P0327, P0328, P0332 and P0333. The knock sensor for DIT engines is now utilized for NA engines to improve durability and resistance to heat.

The additional foam better insulates the sensor from engine compartment heat which may lead to setting a DTC P0072. This information is applicable to models with or without the Active Grill Shutter (AGS) system.

These new files will address an idle drop condition which may occur when the A/C system switches off at low engine RPM during warm-up after a cold start.

reprogramming files to address isolated customer concerns of a ?bump? feeling from the CVT. The bump feeling has been reported to occur after the CVT is fully up to operating temperature, in Drive and with the engine at idle.

concerns: ? Check Engine light coming on (with DTC P05A0 stored in memory). ? Potential battery discharge (dead battery) after repeated periods of short-trip driving. ? A high (or ?hanging?) engine RPM after depressing the clutch pedal (Forester only).

which contain a redesigned internal oil seal. The new seal will eliminate potential oil seepage into the wire harness connector portion of the valve. If oil seeps into the connector, over time, the Check Engine lamp may illuminate and set various AVCS-related DTCs.

These new files will address customer concerns of Check Engine light illumination resulting from DTC P013F or P014B* being stored in the ECM memory. *DTC P014B is applicable to 3.6L models only.

concerns: * Check Engine light coming on (with DTC P05A0 stored in memory). * Potential battery discharge (dead battery) after repeated periods of short-trip driving. * A high (or "hanging") engine RPM after depressing the clutch pedal (Forester only).

concerns: * Check Engine light coming on (with DTC P05A0 stored in memory). * Potential battery discharge (dead battery) after repeated periods of short-trip driving. * A high (or "hanging") engine RPM after depressing the clutch pedal (Forester only).

customer concerns of a slipping belt (squeal or chirping) sound.

address isolated customer concerns of a "bump" feeling from the CVT. The bump feeling has been reported to occur after the CVT is fully up to operating temperature, in Drive and with the engine at idle.

from the CVT assembly.

available.

concerns of not being able to remove the key from the ignition switch when the vehicle is in Park.

concerns of not being able to remove the key from the ignition switch when the vehicle is in Park.

certain CVT solenoid related DTCs as listed.

(SOA) is announcing an extension to the Basic New Car Limited Warranty for the Electronic Parking Brake (EPB) connector lock tab for certain 2015-2018MY Legacy, Outback & WRX models equipped with automatic transmissions.

not being able to remove the key from the ignition switch when the vehicle is in Park.

concerns of not being able to remove the key from the ignition switch when the vehicle is in Park.

concerns of not being able to remove the key from the ignition switch when the vehicle is in Park.

(SOA) is announcing an extension to the Basic New Car Limited Warranty for the CVT Parking Switch for certain 2015-2018 MY Legacy, Outback, 2012-2018 MY Impreza, 2013-2018 MY Crosstrek, 2015-2018 MY WRX and 2014-2018MY Forester vehicles.

extension to the Basic New Car Limited Warranty for your vehicles CVT Parking Brake Switch.

from the CVT assembly.

TSB 15-279-21: Gen1 Telematics DCM Replacement for 3G Sunset which is applicable to manual transmission vehicles with push-button start ONLY.

from the CVT assembly.

related DTCs.

Investigation has identified likely sources of the seepage to be the sealant used on the CVTs oil pump chain cover and the input shaft oil seal. The repair involves chain cover removal, a thorough cleaning and inspection of the sealing surfaces followed by re-sealing the cover and replacement of the input shaft oil seal with the new, redesigned type.

Investigation has identified likely sources of the seepage to be the sealant used on the CVTs oil pump chain cover and the input shaft oil seal. The repair involves chain cover removal, a thorough cleaning and inspection of the sealing surfaces followed by re-sealing the cover and replacement of the input shaft oil seal with the new, redesigned type"

coming from the Electronic Power Steering (EPS) gear box (steering rack) assembly. The repair (when applicable) involves installation of a new tension spring for the worm gear to reduce / eliminate the condition.

-type sound heard or felt when making sharp turns. If an applicable vehicle presents with the condition as described, it is recommended to perform the transfer clutch break-in procedure as described.

concerns of not being able to remove the key from the ignition switch when the vehicle is in Park. The cause is contamination of the Park-Range switch internal components.

Investigation has identified a likely source of the seepage to be the sealant used on the CVT?s oil pump chain cover. The repair involves removal, a thorough cleaning and inspection of the sealing surfaces followed by re-sealing the cover.

concerns of not being able to remove the key from the ignition switch when the vehicle is in Park. The cause is contamination of the Park-Range switch internal components.

(SOA) is extending the New Car Limited Powertrain Warranty coverage for the Continuously Variable Transmission (CVT) on the above listed models and model years from the original five (5) years or sixty thousand (60,000) miles (whichever comes first) to ten (10) years or one-hundred thousand (100,000) miles (whichever comes first). This change is not in response to any specific condition, rather it is to provide customers with added assurance regarding the function and overall performance of their CVT. Additionally, vehicles which are beyond one-hundred thousand (100,000) miles at the time customer notification letters are mailed are being offered additional coverage for a period of one-year from the date of the customer notification letters.

concerns of not being able to remove the key from the ignition switch when the vehicle is in Park. The cause is contamination of the Park-Range switch internal components.

For customers that do not have an added security maintenance plan, we will be providing a $100 Subaru gift coupon, redeemable for parts, service, accessories or Subaru Gear. For those customers with the added security maintenance plan, we will be providing a $100 prepaid debit card. Details and timing on this will be forthcoming.

During the manufacturing process of the propeller shaft that connects to the vehicle?s transmission, the seal cap and seal located inside the propeller shaft yoke may have been deformed. As a result, the seal may leak transmission fluid. If the transmission fluid leaks onto an exhaust pipe, there is a possible risk of fire.

concerns of not being able to remove the key from the ignition switch when the vehicle is in Park. The cause is contamination of the Park-Range switch internal components

coming from the Electronic Power Steering (EPS) rack assembly. The repair involves installation of a new tension spring for the worm gear to reduce / eliminate the condition. It should be noted the condition is NOT detrimental to the operation of the EPS system.

coming from the Electronic Power Steering (EPS) rack assembly. The repair involves installation of a new tension spring for the worm gear to reduce / eliminate the condition. It should be noted the condition is NOT detrimental to the operation of the EPS system.

This Service Information bulletin provides a new flow chart and additional diagnostic tools to assist Technicians with troubleshooting DTC P0841- SECONDARY OIL PRESSURE SENSOR PERFORMANCE.

Investigation has identified a likely source of the seepage to be the sealant used on the CVT's oil pump chain cover. The repair involves removal, a thorough cleaning and inspection of the sealing surfaces followed by re-sealing the cover.

This bulletin has been developed in response to a small number of customer concerns regarding fluid seepage found coming from the CVT assembly. Investigation has identified a likely source of the seepage to be the sealant used on the CVT's oil pump chain cover. The repair involves removal, a thorough cleaning and inspection of the sealing surfaces followed by re-sealing the cover.

insufficient performance of the heated steering wheel feature on applicable models.

involving the tilt mechanism portion not staying locked. This condition can only occur during the process of adjusting the steering column?s tilt position if the tilt lever is not pushed up all the way back up when completed. Once the column is fully locked (the tilt lever is pushed all the way up), there is no concern of possible release.

1. We are pleased to announce that based upon retailer input and comments, along with further study and analysis by FHI and SOA, we are increasing the labor time for repairs under this recall by 0.5 hour per vehicle. This is for both 2.5 and 3.6 liter vehicles and will be retroactive to the first repair claims processed. 2. An updated repair procedure document is attached (click here) and will be posted today to STIS. This includes these increased labor times and also provides updated repair procedures including a clarification on the possible need for toe adjustments. We have also reduced the parts retention period for this recall only. Once a claim has been submitted and APPROVED, the parts replaced to complete the repair may be scrapped. 3. We are also sharing that we are enhancing the SSLP daily reimbursement rate. The new reimbursement rate will be $40/day and takes effect retroactively back to May 9, 2016 to align with the announcement of the WTD65 campaign. Please note, although this enhancement is being made retroactively to support our retailer partners during the campaign, this new reimbursement rate will continue once the campaign is completed. 4. Parts Supply ? based upon the latest available supplier production and shipping schedules, we will have delivered at least 26,000 steering columns to retailers by Friday May 27. This will cover more than 100% of sold vehicles plus approximately 80% of the estimated total vehicles needing repair parts.

Due to the substantial shipments which were processed this past weekend and an expected ample supply of incoming steering columns, the ordering restriction will be removed on Wednesday, (6/1) at 11 am ET for part numbers 34500AL02A and 34500AL03A. Retailers can order through the normal ordering process. Orders must be placed as a VOR until further notice. A requested ship method of Ground or Will Call will not incur a handling charge. Orders will be monitored for reasonableness. Order one bolt, part number 83140GA000, for each column ordered.

circumstances, including for customers that were inconvenienced by the inspection only and for customers that had to wait to purchase their vehicles due to the WTD65 Steering Column Recall. This should be only for customers that have experienced extenuating circumstances as a result of this recall.

claim submission for the WTD65 Steering Column recall. This is a reminder that approved and paid claims can be appended by the retailer to add any missing charges such as towing. Additional details relating to claim appends are available in the Claims Policies and Procedures Manual, Section 13.7.

This Service Procedure provides an inspection method for identification of affected vehicles and if determined necessary, additional steps for replacing the steering column assembly.

This labor operation has been added to the WTD-65R bulletin located in STIS. (A165-803 - 1.8 for H6 Models) SOA will reprocess all previously submitted claims for WTD-65 H6 vehicles that were shorted 0.2 labor hours. We will make every effort to complete these corrections as quickly as possible. Claims entered effective 5/24/16 will require the new labor operation number for all H6 vehicle claims.

In fact, 1,355 steering columns were delivered to retailers this Saturday, another 1,712 will be delivered today, and another 3,000 will be delivered tomorrow. Given projected failure rate of 66%, this means we should now be starting to repair units in retailer inventory. However, we realize that this may not be the case for every retailer. We will continue to ship parts at an average of 1,500 per day this week, and we will utilize VIN counts collected over the weekend to prioritize and allocate parts going forward. It is very important that each retailer continue to follow up with customers that have not arranged for inspection or to have their vehicles towed to the retailer. We need every vehicle inspected or repaired, and we need this done as soon as it is practical. It is also important that claims are entered on a timely basis, every day, so we can keep a good accounting of the completed cars.

This Service Procedure provides an inspection method for identification of affected vehicles and if determined necessary, additional steps for replacing the steering column assembly.

This Service Procedure provides an inspection method for identification of affected vehicles and if determined necessary, additional steps for replacing the steering column assembly.

This Service Procedure provides an inspection method for identification of affected vehicles and if determined necessary, additional steps for replacing the steering column assembly.

This Service Procedure provides an inspection method for identification of affected vehicles and if determined necessary, additional steps for replacing the steering column assembly.

This Service Procedure provides an inspection method for identification of affected vehicles and if determined necessary, additional steps for replacing the steering column assembly.

This Service Procedure provides an inspection method for identification of affected vehicles and if determined necessary, additional steps for replacing the steering column assembly.

As an update to our Roadside Assistance Program policy, we will cover towing charges to the closest retailer or to the selling retailer. Likewise, if Subaru's Roadside Assistance program is not used for the towing, we will pick up the costs to the closest retailer or the selling retailer, depending on the customers preference.

The steering column in affected vehicles may not have been manufactured to specification. This could allow the steering column to disengage. If this were to happen while driving, the driver would lose the ability to steer the vehicle, increasing the risk of a crash.

This Service Procedure provides an inspection method for identification of affected vehicles and if determined necessary, additional steps for replacing the steering column assembly.

The steering column in affected vehicles may not have been manufactured to specification. This could allow the steering column to disengage. If this were to happen while driving, the driver would lose the ability to steer the vehicle, increasing the risk of a crash.

This Service Procedure provides an inspection method for identification of affected vehicles and if determined necessary, additional steps for replacing the steering column assembly.

The steering column in affected vehicles may not have been manufactured to specification. This could allow the steering column to disengage. If this were to happen while driving, the driver would lose the ability to steer the vehicle, increasing the risk of a crash.

The steering column in affected vehicles may not have been manufactured to specification. This could allow the steering column to disengage. If this were to happen while driving, the driver would lose the ability to steer the vehicle, increasing the risk of a crash.

This Service Procedure provides an inspection method for identification of affected vehicles and if determined necessary, additional steps for replacing the steering column assembly.

This Service Procedure provides an inspection method for identification of affected vehicles and if determined necessary, additional steps for replacing the steering column assembly.

The steering column in affected vehicles may not have been manufactured to specification. This could allow the steering column to disengage. If this were to happen while driving, the driver would lose the ability to steer the vehicle, increasing the risk of a crash.

This tool will be shipped directly to all Subaru retailers during September. Please reference TSB 04-17-17 for further information about the use of this tool. Each retailer will be supplied with one of these tools at no charge.

determined necessary, additional steps for replacing the steering column assembly.

adjustment/calibration of the EyeSight system after body repair procedures have been performed.

exposure to pollen on painted surfaces on vehicles imported from Japan. This bulletin does not apply to SIA built vehicles.

suppliers are now using the SOA paint codes to help eliminate possible confusion. Their color formulations are updated on a continual basis. Some vendors may have different color names than those provided to them by SOA. Be sure to double-check the codes and formulas beforehand to help insure an accurate color match. Should discrepancies arise, please refer your Body Shop contact inquiries to the specific paint vendor or their jobber/supplier for the most updated formula information.

The sound may occur when the rear portion of the glass lid weatherstrip contacts or catches the roof frame when the sunroof is opened.

concerns: Power windows inoperative from the drivers door master and / or passenger front door switch Unable to remotely operate other door windows from the drivers door master switch One-Touch Auto Up / Down features inoperative from either / both front door switches"

concerns: ? Power windows inoperative from the driver?s door master and / or passenger front door switch ? Unable to remotely operate other door windows from the driver?s door master switch ? One-Touch Auto Up / Down features inoperative from either / both front door switches

The new part number is F551SAN010. The change was made to address concerns regarding the ?mushroom? anchors either pulling out of the trim panel and or gapping visibly at the base of the anchor between the black plastic spacer and trim panel.

retention and prevent water intrusion into the converter case.

sound heard when opening the sunroof. The sound may occur when the rear portion of the glass lid weatherstrip contacts or catches the roof frame when the sunroof is opened.

This bulletin announces a design change of the tonneau cover assembly to address customer concerns of the handle portion coming loose. The handle has been changed to optimize retention and made available as a service part separate from the tonneau cover.

This bulletin provides a procedure to address a customer reported cosmetic condition of surface rust appearing on the inner seat cushion frame of the front seat assemblies.

concern that persists on vehicles: * past the production change provided in TSB 12-176-14R, dated 10/28/2015 or * which have already had the repairs outlined in TSB 12-176-14R performed and the concern persists from the front door(s). PRODUCTION CHANGE INFORMATION: The latest production changes were implemented during September, 2015 starting with the following VINS: G3014581 (LEGACY) and G3230683 (OUTBACK).

This change has been made in response to isolated customer concerns of a visible gap between the base portion of the rail assembly and the roof panel as shown in the example photo. The rail's retaining claws have been changed to optimize their holding force and eliminate any gapping.

resistance to imperfections resulting from shock loads.

unnecessary bushing replacement.

resistance to imperfections resulting from shock loads.

having enhanced durability and grease retention characteristics.

A change has been made to the Teflon bushings used in the seat cushion frame assembly.

The change was made to enhance productivity during the vehicle assembly process.

A change has been made to the Teflon bushings used in the seat cushion frame assembly.

identified with a sticking secondary hood latch mechanism. The hood latch mechanism is exposed to foreign materials during normal use which can accumulate and cause the secondary portion to not operate properly. The spring-loaded secondary latch is manually released (after pulling the inside hood release lever to operate the primary latch mechanism) by the operator to open the hood. If faulty, the spring may not have enough force to return the lever back to its original position while the hood is open. Once the hood is closed, the secondary latch is forced into the closed position by design.

(SOA) is extending the New Car Limited Warranty coverage in the models listed. The extension will address instances of phantom braking or the EyeSight/RAB systems causing unnecessary stoppage/slowing of the vehicle.

(SOA) is extending the New Car Limited Warranty coverage in the models listed for the selected EyeSight & Reverse Automatic Braking (RAB) components.

This information has been developed to reduce unnecessary brake caliper replacement.

(SOA) is extending the New Car Limited Warranty coverage for the electronic connector lock tab for the Electric Parking Brake (EPB) assembly used in the listed models."

(SOA) is extending the New Car Limited Warranty coverage for the electronic connector lock tab for the Electric Parking Brake (EPB) assembly used in the above listed models and model years from (3) years or thirty-six thousand (36,000) miles (whichever comes first) to (15) years / unlimited mileage.

This will prevent the pad from dragging due to corrosion buildup which may result in uneven or premature wear of the replacement brake pads. This additional instruction applies to all models with brake pads using the upper and lower pad clips and has been added to the brake pad installation procedures found in the related Service Manuals.

The change involves the addition of an additional shielding cover to protect the harness from damage caused by road debris.

In some cases, the retaining tab of the connector may become damaged as a result of removal or installation for diagnosis and later and cause DTC C1956 or C1957 to set and the brake warning lamp to illuminate. The retaining tab portion of the connector has been changed to improve its durability and prevent recurrence of the DTC. If there is no prior history of disconnection and the connector lock tab is not damaged, check for another possible cause for these DTCs.

This Bulletin provides information regarding Event Data Recorder (EDR) functionality which has been incorporated into the airbag system. The function of the EDR is best explained using the following statements found in the vehicle Owner?s Manual: ?This vehicle is equipped with an event data recorder (EDR). The main purpose of an EDR is to record, in certain crash or near crash-like situations such as an airbag deployment or hitting a road obstacle, data that will assist in the understanding how a vehicle?s systems performed. The EDR is designed to record data related to vehicle dynamics and safety systems for a short period of time, typically 30 seconds or less. The EDR in this vehicle is designed to record such data as: ? How various systems in your vehicle were operating; ? Whether or not the driver and passenger safety belts were buckled/fastened; ? How far (if at all) the driver was depressing the accelerator and/or brake pedal; ? How fast the vehicle was traveling. This data can help provide a better understanding of the circumstances in which crashes and injuries occur.

This bulletin provides a repair procedure to address DTC B2902 which may be stored erroneously due to a specification mismatch. This bulletin applies to a very limited number of early-production 2017 model year vehicles without the auto headlamp leveling (AHL) feature only. Having the incorrect control module installed has absolutely NO effect on normal headlamp system operation and does not cause any warning lamp(s) to illuminate. The repair involves replacing the headlamp control module.

value used for securing the front disc brake caliper support to the axle housing.

concerns possibly resulting from an undetected A/C refrigerant leak.

concerns possibly resulting from an undetected A/C refrigerant leak.

concerns possibly resulting from an undetected A/C refrigerant leak. To improve Fixed Right First-Time (FRFT) and customer satisfaction, SOA is introducing a new procedure and fail code for first-time suspected A/C refrigerant leaks for cases when a Technician is unable to find the source of the leak or believes there was a potential factory under charge of the A/C system refrigerant."

(A/C) performance concerns possibly resulting from an undetected A/C refrigerant leak.

concerns possibly resulting from an undetected A/C refrigerant leak. To improve Fixed Right First-Time (FRFT) and customer satisfaction, SOA is introducing a new procedure and fail code for first-time suspected A/C refrigerant leaks for cases when a Technician is unable to find the source of the leak or believes there was a potential factory under charge of the A/C system refrigerant.

row sticking in the pressed position when they are operated.

The change will address customer concerns of the seat heater switches sticking in the pressed position but not returning to flush with the face of the control panel when released as shown in the photos below. A series of small air outlets (vents) has been added to the assembly to keep dust and dirt from accumulating and causing the switches to bind.

The change will address customer concerns of the seat heater switches sticking in the ?pressed? position but not returning to ?flush? with the face of the control panel when released as shown in the photos below. A series of small air outlets (vents) has been added to the assembly to keep dust and dirt from accumulating and causing the switches to bind.

2017 Outback and Legacy models equipped with the new HFO-1234yf air conditioning refrigerant. All Subaru Retailers will be required to have the equipment necessary to repair and service these vehicles at the time of Vehicle launch (July, 2016).

seat belt buckle assembly attaches to the seat frame.

seat belt buckle assembly attaches to the seat frame.

seat belt buckle assembly attaches to the seat frame.

seat belt buckle assembly attaches to the seat frame.

seat belt buckle assembly attaches to the seat frame.

Advanced Automatic Collision Notification (AACN) (Gen2), without a collision, airbag deployment, or accident taking place.

the airbag system.

the airbag system.

the airbag system.

interface firmware has been updated.

will release an OTA to perform a software update to the DCM. This is a preventive OTA.

Technical Information System (STIS) web site. The tables contained within this bulletin are to be used as guides for becoming aware of the latest changes. We advise you to always refer to the STIS web site when looking for the latest Service information. Printed pages will not be made available to update printed Service Manuals.

these cars: Provided just prior to 4:00 PM ET today. Also, update to "Inspection and repair procedures document," discussion of process to provide for loaner car reimbursement for customers who are awaiting new car delivery of a stop sale unit, and discussion of parts supply.

TSB 15-20516R has been revised with new file names where applicable and re-posted to STIS.

(Subaru) is initiating a service campaign for certain 2015-2018 Legacy and Outback 2.5L SULEV vehicles. This campaign involves replacement of the front exhaust pipe assembly, which includes the catalytic converter. Due to an improper part number supersession for the EPF assembly, certain SULEV vehicles which had the EPF replaced by an authorized Subaru retailer may have had a non-SULEV specification part installed. Although there is no safety risk or noticeable change in vehicle operation, performance of the emission system may be insufficient to comply with required specifications.

(Subaru) is initiating a service campaign/voluntary emissions recall for certain 2015-2018 model year Legacy and Outback SULEV (Super Ultra Low Emissions Vehicle) vehicles. This will affect 2,620 vehicles identified through Subaru warranty claim records indicating that the incorrect front exhaust pipe assembly may have been installed during a repair.

(inside and / or outside) on vehicles equipped with EyeSight Driver Assist Technology and High Beam Assist (HBA) features. Examples of these types of stickers include: * Government facility / Military base access stickers * State-mandated Vehicle Safety Inspection and Emission Compliance stickers * Parking Permit Stickers The cameras used by both of these features require a clear, unobstructed "view" through the windshield for their proper operation. The illustration below shows the "Prohibited area" in gray. Any stickers mandated to be placed within the Prohibited area should be placed to the right of the EyeSight stereo camera and HBA camera, outside of the Prohibited area as shown in the illustration below. Viewed from inside the vehicle, the left edge of the sticker must be placed no more than 14 inches (slightly less is preferred as a "cushion" for measuring variation) from the right edge of the windshield as shown in the illustration and indicated by the box outlined in blue. Always consult state and local regulations applicable to windshield sticker placement.

retailer-installed accessory exeeds 1.5 percent of the GVWR or 100 pounds, which ever is lower.

combination lamps, where moisture and or condensation may develop on the inside of the lamp lenses.

DCM_06.00.17_20190816 installed and they wish to subscribe to Starlink Telematics Service, the DCM must be replaced.

An improperly adjusted (or faulty) stop lamp switch can cause any of the DTCs listed to set and result in the related system?s (e. g. VDC and/or EyeSight) warning lamp to illuminate.

An improperly adjusted (or faulty) stop lamp switch can cause any of the DTCs listed above to set and result in the related system?s (e. g. VDC and/or EyeSight) warning lamp to illuminate.

new vehicle inventory.

new vehicle inventory wjhich must be tested and reported every 30 days.

B2A20 with gen 4 Telematics.

THE ILLUSTRATIONS BELOW ARE PROVIDED FOR REFERENCE.