2019 Subaru Legacy TSBs

(SOA) is extending the New Car Limited Warranty coverage for the CP1 & Gen 3.1 Head Unit used in the listed models and model years to (8) eight years / 150,000 miles to cover certain qualifying repairs to the infotainment audio system.

Navigation head units (H/U) utilized in the models as listed above. Firmware-over-the-air (FOTA) is a process by which remote devices can receive updates to their operating software.

provide optimization to the new Harman Gen 3.1 Audio and Navigation head units utilized in the models as listed.

address cases of intermittent communication loss when using Apple CarPlay and/or Android Auto application connected via the auxiliary USB terminal port (2-port type) to Gen 3.1 Harman Head Unit.

address cases of intermittent communication loss when using Apple CarPlay and/or Android Auto application connected via the auxiliary USB terminal port (2-port type) to Gen 3.1 Harman Head Unit.

provide optimization to the new Harman Gen 3.1 Audio and Navigation head units utilized in the models as listed

(SOA) is extending the New Car Limited Warranty coverage for the CP1 & Gen 3.1 Head Unit used in the listed models and model years to (8) eight years / 150,000 miles to cover certain qualifying repairs to the infotainment audio system.

(SOA) is extending the New Car Limited Warranty coverage for the CP1 & Gen 3.1 Head Unit used in the above listed models and model years to (8) eight years / 150,000 miles to cover certain qualifying repairs to the infotainment audio system.

Infotainment concerns.

(SOA) is extending the New Car Limited Warranty coverage for the CP1 & Gen 3.1 Head Unit used in the listed models and model years to (8) eight years / 150,000 miles to cover certain qualifying repairs to the infotainment audio system.

(SOA) is announcing a Warranty Extension of the New Vehicle Limited Warranty coverage for the CP1 & Gen 3.1 Infotainment head units for the models listed.

The update will take place in multiple batches with the first beginneing November 15th and the last being Decemeber 3rd. This update is for approximatelt 714,000 VINs.

provide optimization to the new Harman Gen 3.1 Audio and Navigation head units utilized in the models as listed.

Navigation head units (H/U) utilized in the models as listed.

1.5.

optimization to the new Harman Gen 3.1 Audio and Navigation head units utilized in the models as listed.

Inprovement for CarPlay concerns with hands-free calls when the receiving party is not able to hear the caller.

Navigation head units (H/U) utilized in the models as listed.

optimization to the new Harman Gen 3.1 Audio and Navigation head units utilized in the models as listed.

Navigation head units (H/U) utilized in the models as listed.

provide optimization to the new Harman Gen 3.1 Audio and Navigation head units utilized in the models as listed.

provide optimization to the new Harman Gen 3.1 Audio and Navigation head units utilized in the models as listed

address cases of intermittent communication loss when using Apple CarPlay and/or Android Auto application connected via the auxiliary USB terminal port (2-port type) to Gen 3.1 Harman Head Unit.

generation.

optimize efficiency while addressing customer concerns.

provide optimization to the new Harman Gen 3.1 Audio and Navigation head units utilized in the models as listed.

provide optimization to the new Harman Gen 3.1 Audio and Navigation head units utilized in the models as listed.

Navigation head units (H/U) utilized in the models as listed.

generation.

optimize efficiency while addressing customer concerns.

provide optimization to the new Harman Gen 3.1 Audio and Navigation head units utilized in the models as listed.

provide optimization to the new Harman Gen 3.1 Audio and Navigation head units utilized in the models as listed.

optimize efficiency while addressin customer concerns.

provide optimization to the new Harman Gen 3.1 Audio and Navigation head units utilized in the models as listed.

provide optimization to the new Harman Gen 3.1 Audio and Navigation head units utilized in the models as listed.

provide optimization to the new Harman Gen 3.1 Audio and Navigation head units.

repair of the Infotainment concerns. (Applicable to all models with Harman or Denso CP1 Infotainment).

optimize efficiency while addressing customer concerns.

optimize efficiency.

optimize efficiency.

provide optimization to the new Harman Gen 3.1 Audio and Navigation head units.

provide optimization to the new Harman Gen 3.1 Audio and Navigation head units.

optimize efficiency while addressing customer concerns.

provide optimization to the new Harman Gen 3.1 Audio and Navigation head units.

provide optimization to the new Harman Gen 3.1 Audio and Navigation head units utilized in the models as listed.

efficiency.

diagnosing customer concerns which may arise while operating Harman Gen 3 Navigation and Display Audio systems.

provide optimization to the new Harman Gen 3.1 Audio and Navigation head units.

optimize efficiency.

provide optimization to the new Harman Gen 3.1 Audio and Navigation head units.

optimize efficiency.

(with 7-inch or 8-inch display)

optimized efficiency.

feature from the STARLINK app lineup effective 12 midnight on Thursday, September 24, 2020.

provide optimization to the new Harman Gen 3.1 Audio and Navigation head units utilized in the models as listed.

provide optimization to the new Harman Gen 3.1 Audio and Navigation head units utilized in the models listed.

optimize efficiency while addressing customer concerns.

optimize effciency while addressing customer concerns.

of the models listed.

provide optimization to the new Harman Gen 3.1 Audio and Navigation head units utilized in the models as listed.

Navigation head units (H/U).

Please start by completing the Harman Investigation Guide Questionnaire as it gathers important details which will help with diagnosis and will be required should the condition not be resolved by this troubleshooting. While completing the questionnaire, follow the question flow based on the customer concern. Answer each related question noting the results to each in detail while performing the diagnostics. Review the entire bulletin before beginning in order to understand the flow for the listed concern. If the concern you have is not listed, check the Service Manual Infotainment (Diagnostics) - Diagnostics with Phenomena section as a starting point.

Navigation head units (H/U) utilized in the models as listed above.

While the map update process is user-friendly, we ask that retailers assist customers with the map update procedure when requested as a courtesy, an opportunity to build retailer loyalty, enhance customer satisfaction and in keeping with the Love Promise. Retailers may also want to install this map update on any certified pre-owned or pre-owned vehicles in their inventory on their own. The site (dealer.subaru-maps.com) which is unique for retailers, is not the same as what customers will be accessing at home. If Service, Sales, and/or Parts Managers do not have a login, create an account from this page. There may be a short delay while retailer approval is pending."

provide optimization to the new Harman Gen 3.1 Audio and Navigation head units utilized in the models as listed above. The procedure will involve either downloading the software update files from Subarunet (or using those sent directly from Nuspire) and transferring them onto a flash drive for head unit installation.

feature not connecting or launching properly when a compatible device is connected to the head unit.

Please start by completing the Harman Investigation Guide-Questionnaire as it gathers important details which will assist you with this diagnosis and is required should the condition not be resolved by this troubleshooting. Once the questionnaire is completed, follow the question flow based on the customer concern. Answer each related question noting the results to each in detail while performing the diagnostics. Review the entire bulletin before beginning to understand the flow for the listed concerns.

Please start by completing the Harman Investigation Guide Questionnaire as it gathers important details which will help with diagnosis and will be required should the condition not be resolved by this troubleshooting. While completing the questionnaire, follow the question flow based on the customer concern. Answer each related question noting the results to each in detail while performing the diagnostics. Review the entire bulletin before beginning in order to understand the flow for the listed concern. Please apply the information captured in the checklist to the Harman Investigation Guide Questionnaire. If the concern you have is not listed, check the Service Manual Infotainment (Diagnostics) - Diagnostics with Phenomena section as a starting point.

either frozen (unresponsive) or black (blank). Please start by completing the Harman Investigation Guide Questionnaire as it gathers important details which will help with diagnosis and will be required should the condition not be resolved by this troubleshooting. While completing the questionnaire, follow the question flow based on the customer concern. Answer each related question noting the results to each in detail while performing the diagnostics. Review the entire bulletin before beginning in order to understand the flow for the listed concern. If the concern you have is not listed, check the Service Manual Infotainment (Diagnostics) > Diagnostics with Phenomena section as a starting point.

A Route Calculation Unsuccessful message may be displayed when the selected route crosses state borders (e.g. Route 53 which crosses between Alabama and Tennessee).

Please start by completing the Harman Investigation Guide Questionnaire as it gathers important details which will help with diagnosis and will be required should the condition not be resolved by this troubleshooting. While completing the questionnaire, follow the question flow based on the customer concern.

diagnosing customer concerns which may arise while operating Harman Gen 3.0 and 3.1 Navigation and Display Audio systems. We will continue to add to this bulletin as more information becomes available.

play music files stored on a customers Android phone / device through the head units (H/U) used in the applicable models listed above. This information is applicable ONLY to Android devices operating with Operating System (OS) version 10. IOS (AppleTM) devices are not affected.

A Route Calculation Unsuccessful message may be displayed when the selected route crosses state borders (e.g. Route 53 which crosses between Alabama and Tennessee).

optimize efficiency while addressing the following customer concerns: Symptom 1: No audio output is heard but, the volume level displayed changes when turning the knob Symptom 2: Audio volume increases to maximum intermittently without turning the knob Symptom 3: A buzzing, screeching or crackling-type sound is heard coming through the speakers Symptom 4: Loss of audio output after turning the head unit off and back on again in a short amount of time Symptom 5: Audio volume is temporarily louder than expected after ending a Bluetooth call while using navigation guidance Symptom 6: No response from the volume control knob.

optimize efficiency while addressing the following customer concerns: Symptom 1: No audio output is heard but, the volume level displayed changes when turning the knob Symptom 2: Audio volume increases to maximum intermittently without turning the knob Symptom 3: A buzzing, screeching or crackling-type sound is heard coming through the speakers Symptom 4: Loss of audio output after turning the head unit off and back on again in a short amount of time Symptom 5: Audio volume is temporarily louder than expected after ending a Bluetooth call while using navigation guidance Symptom 6: No response from the volume control knob."

provide optimization to the new Harman Gen 3.1 Audio and Navigation head units utilized in the models as listed above. The procedure will involve either downloading the software update files from Subarunet (or using those sent directly from Nuspire) and transferring them onto a flash drive for head unit installation.

diagnosing customer concerns which may arise while operating Harman Gen 3.0 and 3.1 Navigation and Display Audio systems. We will continue to add to this bulletin as more information becomes available.

optimize efficiency while addressing the following customer concerns: Symptom 1: No audio output is heard but, the volume level displayed changes when turning the knob Symptom 2: Audio volume increases to maximum intermittently without turning the knob Symptom 3: A buzzing, screeching or crackling-type sound is heard coming through the speakers Symptom 4: Loss of audio output after turning the head unit off and back on again in a short amount of time Symptom 5: Audio volume is temporarily louder than expected after ending a Bluetooth call while using navigation guidance Symptom 6: No response from the volume control knob.

provide optimization to the new Harman Gen 3.1 Audio and Navigation head units utilized in the models as listed above. The procedure will involve either downloading the software update files from Subarunet (or using those sent directly from Nuspire) and transferring them onto a flash drive for head unit installation. It is VERY IMPORTANT to read and understand this information completely to understand all changes from prior releases before proceeding.

either frozen (unresponsive) or black (blank).

being able to play certain types of audio Compact Discs (CDs). Harman Gen 3.0 head units which have previously received software updates (see claims history) and Gen 3.1 head units (used in 2019MY year vehicles) cannot play ?CD Extra? or ?Enhanced CD? -type audio CDs.

optimize efficiency while addressing the following customer concerns: ? Loss of audio output after turning the head unit off and back on again in a short amount of time ? Audio volume is temporarily louder than expected after ending a Bluetooth call while using navigation guidance ? No response from the volume control knob.

provide optimization to the new Harman Gen 3.1 Audio and Navigation head units utilized in the models as listed above. The procedure will involve either downloading the software update files from Subarunet (or using those sent directly from Nuspire) and transferring them onto a flash drive for head unit installation.

Harman Kardon Gen 3 infotainment system: Symptom 1: No audio output is heard but, the volume level displayed changes when turning the knob Symptom 2: Audio volume increases to maximum intermittently without turning the knob Symptom 3: A buzzing, screeching or crackling-type sound is heard coming through the speakers.

feature not connecting or launching properly when a compatible device is connected to the head unit.

feature not connecting or launching properly when a compatible device is connected to the head unit.

feature not connecting or launching properly when a compatible device is connected to the head unit.

Please start by completing the Harman Investigation Guide-Questionnaire as it gathers important details which will assist you with this diagnosis and is required should the condition not be resolved by this troubleshooting. Once the questionnaire is completed, follow the questionflow based on the customer concern. Answer each related question noting the results to each in detail while performing the diagnostics. Review the entire bulletin before beginning to understand the flow for the listed concerns. If the concern you have is not listed, check the Service Manual: Infotainment (Diagnostics) > Diagnostics with Phenomena section as a starting point.

Please start by completing the Harman Investigation Guide Questionnaire as it gathers important details which will help with diagnosis and will be required should the condition not be resolved by this troubleshooting. While completing the questionnaire, follow the question flow based on the customer concern. Answer each related question noting the results to each in detail while performing the diagnostics. Review the entire bulletin before beginning in order to understand the flow for the listed concern. If the concern you have is not listed, check the Service Manual ?Infotainment (Diagnostics) - Diagnostics with Phenomena? section as a starting point.

Please start by completing the Harman Investigation Guide Questionnaire as it gathers important details which will help with diagnosis and will be required should the condition not be resolved by this troubleshooting. While completing the questionnaire, follow the question flow based on the customer concern. Answer each related question noting the results to each in detail while performing the diagnostics. Review the entire bulletin before beginning in order to understand the flow for the listed concern. If the concern you have is not listed, check the Service Manual ?Infotainment (Diagnostics) - Diagnostics with Phenomena? section as a starting point.

either frozen (unresponsive) or black (blank). Please start by completing the Harman Investigation Guide Questionnaire as it gathers important details which will help with diagnosis and will be required should the condition not be resolved by this troubleshooting. While completing the questionnaire, follow the question flow based on the customer concern. Answer each related question noting the results to each in detail while performing the diagnostics. Review the entire bulletin before beginning in order to understand the flow for the listed concern. If the concern you have is not listed, check the Service Manual ?Infotainment (Diagnostics) > Diagnostics with Phenomena? section as a starting point.

Please start by completing the Harman Investigation Guide Questionnaire as it gathers important details which will help with diagnosis and will be required should the condition not be resolved by this troubleshooting. While completing the questionnaire, follow the question flow based on the customer concern. Answer each related question noting the results to each in detail while performing the diagnostics. Review the entire bulletin before beginning in order to understand the flow for the listed concern. If the customer?s concern is not listed, check the Service Manual ?Infotainment (Diagnostics) - Diagnostics with Phenomena? section as a starting point.

Please start by completing the Harman Investigation Guide Questionnaire as it gathers important details which will help with diagnosis and will be required should the condition not be resolved by this troubleshooting. While completing the questionnaire, follow the question flow based on the customer concern. Answer each related question noting the results to each in detail while performing the diagnostics. Review the entire bulletin before beginning in order to understand the flow for the listed concern. If the concern you have is not listed, check the Service Manual ?Infotainment (Diagnostics) - Diagnostics with Phenomena? section as a starting point.

diagnosing customer concerns which may arise while operating Harman Gen 3.0 and 3.1 Navigation and Display Audio systems. We will continue to add to this bulletin as more information becomes available.

Please start by completing the Harman Investigation Guide-Questionnaire as it gathers important details which will assist you with this diagnosis and is required should the condition not be resolved by this troubleshooting. Once the questionnaire is completed, follow the question flow based on the customer concern. Answer each related question noting the results to each in detail while performing the diagnostics. Review the entire bulletin before beginning to understand the flow for the listed concerns.

Please start by completing the Harman Investigation Guide Questionnaire as it gathers important details which will help with diagnosis and will be required should the condition not be resolved by this troubleshooting. While completing the questionnaire, follow the question flow based on the customer concern. Answer each related question noting the results to each in detail while performing the diagnostics. Review the entire bulletin before beginning in order to understand the flow for the listed concern.

either frozen (unresponsive) or black (blank). Please start by completing the Harman Investigation Guide Questionnaire as it gathers important details which will help with diagnosis and will be required should the condition not be resolved by this troubleshooting. While completing the questionnaire, follow the question flow based on the customer concern. Answer each related question noting the results to each in detail while performing the diagnostics. Review the entire bulletin before beginning in order to understand the flow for the listed concern.

Please start by completing the Harman Investigation Guide Questionnaire as it gathers important details which will help with diagnosis and will be required should the condition not be resolved by this troubleshooting. While completing the questionnaire, follow the question flow based on the customer concern. Answer each related question noting the results to each in detail while performing the diagnostics. Review the entire bulletin before beginning in order to understand the flow for the listed concern. I

proper exchange procedure.

202 and / or 204 may occur preventing the process from completing successfully.

the operation of their Gen 2/Gen 3 Telematics system equipped Subaru.

proper exchange procedure.

preliminary settlement in a class action lawsuit regarding the EyeSight system in certain Subaru vehicles.

vehicle's production.

Subaru Lock Information web-site.

retailers of the SOA321152 and SOA321153 Terminal Test Kits.

preventing the process from completing successfully.

impacts the way some vehicles with accessories are sold. This regulation applies to any automobile retailer installing accessories on a vehicle prior to its first sale.

proper exchange procedure.

proper exchange procedure for 2025MY vehicles.

Subaru Lock Information web-site.

2 Telematics systems remote access features.

process.

the operation of their Gen 2/Gen 3 Telematics system equipped Subaru.

Subaru Lock Information web-site.

whichever comes first.

preventing the process from completing successfully.

proper exchange procedure.

proper exchange procedure.

proper exchange procedure.

coming from the drivers seat.

This bulletin is applicable to all 2019-2021MY vehicles equipped with a Gen. 2 Telematics System.

the operation of their Gen 2 Telematics system equipped Subaru.

Advanced Automatic Collision Notification (AACN) feature operation, diagnostic tips, and best practices.

2 Telematics system's remote access features.

subscription process.

subscription process.

impacts the way some vehicles with accessories are sold. This regulation applies to any automobile retailer installing accessories on a vehicle prior to its first sale.

proper exchange procedure.

The exchange program policy can also be found in Sections 8.4.9 and 11.2.10 of your Claims Policies and Procedures Manual found in Subarunet.

The exchange program policy can also be found in Sections 8.4.9 and 11.2.10 of your Claims Policies and Procedures Manual found in Subarunet.

Please start by completing the Harman Investigation Guide Questionnaire as it gathers important details which will help with diagnosis and will be required should the condition not be resolved by this troubleshooting.

The exchange program policy can also be found in Sections 8.4.9 and 11.2.10 of your Claims Policies and Procedures Manual found in Subarunet.

The exchange program policy can also be found in Sections 8.4.9 and 11.2.10 of your Claims Policies and Procedures Manual found in Subarunet.

(Immobilizer Key Collation Diagnosis).

center.

models.

February.

models.

models.

models.

is extending the New Car Basic Warranty coverage for the 12 Volt batteries used in the above listed models and model years beyond the original three (3) years or thirty six thousand miles (36,000), whichever comes first.

is extending the New Car Basic Warranty coverage for the 12 Volt batteries used in the above listed models and model years beyond the original three (3) years or thirty six thousand miles (36,000), whichever comes first.

turns during acceleration.

concerns relating to the operation of their Gen 2/Gen 3 Telematics system equipped Subaru.

concerns of the Gen 2 Telematics systems remote access features.

is extending the New Car Basic Warranty coverage for the 12 Volt batteries used in the above listed models and model years beyond the original three (3) years or thirty six thousand miles (36,000), whichever comes first.

models.

Technical Information System (STIS) web site.

seat(s).

Information System (STIS) web site.

models

(SOA) has developed the following cross reference list to help locate the appropriate Special Service Tool.

Technical Information System (STIS) web site.

Technical Information System (STIS) web site.

Technical Information System (STIS) web site.

concerns relating to the operation of their Gen 2 Telematics system equipped Subaru.

Telematics system insight to help address questions regarding opeation of the WiFi Hotspot feature.

concerns of the Gen 2 Telematics system's remote access features.

all known SSLP and COP vehicles which fall under WRD-20.

COMMUNICATION ERROR on the models listed.

Technical Information System (STIS) web site.

Technical Information System (STIS) web site. The tables contained within this bulletin are to be used as guides for becoming aware of the latest changes.

(SOA) has developed the following cross reference list to help locate the appropriate Special Service Tool.

BANK 1) and P2097 (POST CATALYST FUEL TRIM SYSTEM TOO RICH BANK 1) are detected by the Engine Control Module (ECM).

BANK 1) and P2097 (POST CATALYST FUEL TRIM SYSTEM TOO RICH BANK 1) are detected by the Engine Control Module (ECM).

The updated valve body incorporates an enhanced valve sleeve to improve durability.

The updated valve body incorporates an enhanced valve sleeve to improve durability.

models.

engines.

models

on FA and FB type engines.

Efficiency Below Threshold Bank 1) is detected by the Engine Control Module (ECM).

Efficiency Below Threshold Bank 1) is detected by the Engine Control Module (ECM). If DTC P0420 is found to be stored in the ECM, follow the diagnostic procedures outlined below.

diagnosing customer concerns regarding the operation of the STARLINK Remote Engine Start (RES) feature.

files to address DTC P2404 (Evap System Leak Detection Pump Sensor Circuit Range/Performance) detection.

All Gen2 and Gen3 Telematics Equipped Models.

models.

concerns regarding the operation of the STARLINK Remote Engine Start (RES) feature.

models.

(Subaru) is initiating a new safety recall for certain 2019-2020 MY Ascent, 2018-2019 MY BRZ, 2018 MY Forester (Turbo), 2018-2020 MY Impreza, 2018-2020 MY Legacy, 2018-2020 MY Outback, and 2018-2019 MY WRX vehicles in which the fuel pump may become inoperative.

(Subaru) is initiating a new safety recall for certain 2019-2020 MY Ascent, 2018-2019 MY BRZ, 2018 MY Forester (Turbo), 2018-2020 MY Impreza, 2018-2020 MY Legacy, 2018-2020 MY Outback, and 2018-2019 MY WRX vehicles in which the fuel pump may become inoperative.

(Subaru) is initiating a new safety recall for certain 2019-2020 MY Ascent, 2018-2019 MY BRZ, 2018 MY Forester (Turbo), 2018-2020 MY Impreza, 2018-2020 MY Legacy, 2018-2020 MY Outback, and 2018-2019 MY WRX vehicles in which the fuel pump may become inoperative.

(Subaru) is initiating a new safety recall for certain 2019-2020 MY Ascent, 2018-2019 MY BRZ, 2018 MY Forester (Turbo), 2018-2020 MY Impreza, 2018-2020 MY Legacy, 2018-2020 MY Outback, and 2018-2019 MY WRX vehicles in which the fuel pump may become inoperative.

(Subaru) is initiating a new safety recall for certain 2019-2020 MY Ascent, 2018-2019 MY BRZ, 2018 MY Forester (Turbo), 2018-2020 MY Impreza, 2018-2020 MY Legacy, 2018-2020 MY Outback, and 2018-2019 MY WRX vehicles in which the fuel pump may become inoperative.

(Subaru) is initiating a new safety recall for certain 2019-2020 MY Ascent, 2018-2019 MY BRZ, 2018 MY Forester (Turbo), 2018-2020 MY Impreza, 2018-2020 MY Legacy, 2018-2020 MY Outback, and 2018-2019 MY WRX vehicles in which the fuel pump may become inoperative.

The new files will address DTC P0116 and hard starting in cold temperature concerns when an accessory engine block heater is utilized.

-related DTCs on the FA and FB engine equipped models listed above. The applicable Service Manuals will be revised with this new information in the near future.

starting in sub-freezing temperatures, DTC P0400, and surging in high altitudes.

number of reports describing a squeaking -type sound heard while the engine is being cranked over. The sound results from contact between the starter pinion gear and the converter ring gear. Both the number and length of the welds securing the ring gear to the converter shell have been increased significantly.

-related DTCs on the FA and FB engine equipped models listed above. The applicable Service Manuals will be revised with this new information in the near future.

(Subaru) is recalling certain 2019 model year Legacy and Outback vehicles, due to a potential spot weld issue on the duct located below the cowl panel. As a result, these vehicles may fail to conform to Federal Motor Vehicle Safety Standards. A total of 2,107 U.S. vehicles will be affected by this recall.

-related DTCs on the FA and FB engine equipped models listed above. The applicable Service Manuals will be revised with this new information in the near future.

which contain a redesigned internal oil seal. The new seal will eliminate potential oil seepage into the wire harness connector portion of the valve. If oil seeps into the connector, over time, the Check Engine lamp may illuminate and set various AVCS-related DTCs.

in vehicles experiencing battery drain when the ignition is off, leading to no-start conditions or frequent jump-starts.

Battery Diagnostic tool.

150,000 miles (whichever comes first) to address a dead battery resulting from excessive dark current draw caused by the DCM, due to internal memory corruption.

150,000 miles (whichever comes first) to address a dead battery resulting from excessive dark current draw caused by the DCM, due to internal memory corruption.

Telematics which are enrolled in the Subaru STARLINK Security Plus Service featuring Stolen Vehicle Recovery Plus with Immobilizer.

Module (DCM) is being tested as a dark current/standby current source.

a dark current/standby current source. All models equipped with Telematics except Solterra.

for Data Communication Module (DCM) in vehicles with no active STARLINK subscription. There will be a warranty extension for the DCM up to 8 years (96 months) or 150,000 miles.

for Data Communication Module (DCM) in vehicles with no active STARLINK subscription.

for Data Communication Module (DCM) in vehicles with no active STARLINK subscription.

This has been designed as an alternative replacement part for vehicles without active STARLINK subscriptions. The bypass box will support audio functions for the infotainment system.

The new battery (SOA821B950) has a higher capacity and is slightly different in size.

battery (SOA821B400) once current inventory is depleted.

(2)

in certain Subaru vehicles.

are enrolled in the Subaru STARLINK Security Plus Service featuring Stolen Vehicle Recovery Plus with Immobilizer.

P0841- SECONDARY OIL PRESSURE SENSOR PERFORMANCE.

Telematics Data Communication Module (DCM) along with a new claim submission requirement.

DTC B1572 IMM CIRCUIT EXCEPT ANTENNA CIRCUIT.

of the STARLINK Telematics Data Communication Module (DMC).

of the STARLINK Telematics Data Communication Module (DCM). All models with STARLINK Telematics System.

and/or installation practices.

spark plug boot) as a service part separate from the complete ignition coil assembly. If the cap portion as shown in the illustrations below is damaged during removal or replacement, it is no longer necessary to replace the complete ignition coil assembly.

the tie-down chain access holes in the vehicle underbody. Previously, these body plugs were placed in the glove box during vehicle assembly and installed by Retailers as part of the Pre-Delivery Inspection (PDI) procedure. Recently, the use of ?soft? tie-down straps for vehicle securement during transport has replaced the tie-down chains (no longer a SOA-accepted securement method) used previously. For this reason, the access hole body plugs are now installed during vehicle assembly.

preventing the process from completing successfully. These codes both relate to the multi-stage CommCheck process which introduces the Data Communications Module (DCM) to the AT&T cellular network the Telematics system operates on. The Telematics Service Provider (TSP) cannot communicate with the vehicle (DCM) until the CommCheck completes successfully.

preventing the process from completing successfully. These codes both relate to the multi-stage CommCheck process which introduces the Data Communications Module (DCM) to the AT&T cellular network the Telematics system operates on. The Telematics Service Provider (TSP) cannot communicate with the vehicle (DCM) until the CommCheck completes successfully.

(SOA) is extending the New Car Limited Powertrain Warranty coverage for the Continuously Variable Transmission (CVT) on the above listed models and model years from the original five (5) years or sixty thousand (60,000) miles (whichever comes first) to ten (10) years or one-hundred thousand (100,000) miles (whichever comes first).

(SOA) is announcing an extension to the new car powertrain limited warranty for the CVT for certain 2019-2020MY vehicles.

from the CVT assembly.

available.

when diagnosing an alleged Chain Slip condition on the TR580 and TR690 model CVT transmissions used in the models listed.

alleged Chain Slip condition on the TR580 and TR690 model CVT transmissions used in the models listed.

certain CVT solenoid related DTCs as listed.

when diagnosing an alleged Chain Slip condition on the TR580 and TR690 model CVT transmissions used in the models listed.

alleged Chain Slip condition on the TR580 and TR690 model CVT transmissions used in the models listed.

alleged Chain Slip condition on the TR580 and TR690 model CVT transmissions used in the models listed.

alleged Chain Slip condition on the TR580 and TR690 model CVT transmissions.

alleged Chain Slip condition on the TR580 and TR690 model CVT transmissions.

from the CVT assembly.

when diagnosing an alleged Chain Slip condition on the TR580 and TR690 model CVT transmissions.

alleged chain slip condition on the TR580 and TR690 model CVT transmissions.

condition on the TR580 and TR690 model CVT transmissions.

from the CVT assembly.

related DTCs.

spring-type clamps used to secure them.

Investigation has identified likely sources of the seepage to be the sealant used on the CVTs oil pump chain cover and the input shaft oil seal. The repair involves chain cover removal, a thorough cleaning and inspection of the sealing surfaces followed by re-sealing the cover and replacement of the input shaft oil seal with the new, redesigned type.

Investigation has identified likely sources of the seepage to be the sealant used on the CVTs oil pump chain cover and the input shaft oil seal. The repair involves chain cover removal, a thorough cleaning and inspection of the sealing surfaces followed by re-sealing the cover and replacement of the input shaft oil seal with the new, redesigned type"

-type sound heard or felt when making sharp turns. If an applicable vehicle presents with the condition as described, it is recommended to perform the transfer clutch break-in procedure as described.

(SOA) is extending the Warranty coverage time period for the fuel pump impeller to 15 years.

(SOA) is extending the Warranty coverage time period for the fuel pump impeller to 15 years.

(SOA) is extending the Warranty coverage time period for the fuel pump impeller to 15 years."

automatic door lock (auto-lock / unlock) feature.

(Subaru) is initiating a new safety recall for certain 2019 model year Ascent, Impreza, Legacy, and Outback vehicles in which the fuel pump may become inoperative.

(Subaru) is initiating a new safety recall in which the fuel pump may become inoperative.

(Subaru) is initiating a new safety recall for certain 2019 model year Ascent, Impreza, Legacy, and Outback vehicles in which the fuel pump may become inoperative.

to all Dealer Service Technicians as 20L001010C - WRD-20 Fuel Pump Impeller Failure.

(Subaru) is initiating a new safety recall for certain 2019 model year Ascent, Impreza, Legacy, and Outback vehicles in which the fuel pump may become inoperative.

automatic door lock (auto-lock/unlock) feature.

(Subaru) is initiating a new safety recall for certain 2019 model year Ascent, Impreza, Legacy, and Outback vehicles in which the fuel pump may become inoperative.

(Subaru) is initiating a new safety recall for certain 2019 model year Ascent, Impreza, Legacy, and Outback vehicles in which the fuel pump may become inoperative.

(Subaru) is initiating a new safety recall for certain 2019 model year Ascent, Impreza, Legacy, and Outback vehicles in which the fuel pump may become inoperative.

automatic door lock (auto-lock / unlock) feature.

automatic door lock (auto-lock / unlock) feature.

automatic door lock (auto-lock / unlock) feature. Currently, when the vehicle is locked by the auto-lock feature, if any door other than the drivers door is unlocked manually before the drivers door is unlocked, the auto-unlock operation is cancelled. The new logic keeps the auto-unlock operation from being cancelled regardless of which door is opened first.

adjustment/calibration of the EyeSight system after body repair procedures have been performed.

exposure to pollen on painted surfaces on vehicles imported from Japan. This bulletin does not apply to SIA built vehicles.

of door locks.

it may be crystallized salt.

operating their power door locks (lock and/or unlock).

Gate (PRG) or trunk release operating (or finding the PRG/trunk open unexpectedly after parking) without a specific input (button press) from the operator.

(Subaru) is recalling certain 2019 model year Legacy and Outback vehicles, due to a potential spot weld issue on the duct located below the cowl panel. A total of 2,107 U.S. vehicles will be affected by this recall, 81 of which are retailed units.

concerns: Power windows inoperative from the drivers door master and / or passenger front door switch Unable to remotely operate other door windows from the drivers door master switch One-Touch Auto Up / Down features inoperative from either / both front door switches"

(Subaru) is recalling certain 2019 model Legacy and Outback vehicles, due to a potential spot weld issue on the duct located below the cowl panel. A total of 2,107 U.S. vehicles will be affected by this recall, 81 of which are retailed units.

retention and prevent water intrusion into the converter case.

the tie-down holes used during vehicle transport. Previously, the grommetswere supplied with the vehicle and placed in the glove box to be installed as part of the pre-delivery inspection (PDI) procedure. Recently, all carriers transporting vehicles from SIA began using individual wheel tie-downs instead of the chain-type tie-downs. As a result, these under-body grommets are now installed during vehicle assembly.

the tie-down holes used during vehicle transport. Previously, the grommetswere supplied with the vehicle and placed in the glove box to be installed as part of the pre-delivery inspection (PDI) procedure. Recently, all carriers transporting vehicles from SIA began using individual wheel tie-downs instead of the chain-type tie-downs. As a result, these under-body grommets are now installed during vehicle assembly.

concerns possibly resulting from an undetected A/C refrigerant leak.

concerns possibly resulting from an undetected A/C refrigerant leak.

concerns possibly resulting from an undetected A/C refrigerant leak. To improve Fixed Right First-Time (FRFT) and customer satisfaction, SOA is introducing a new procedure and fail code for first-time suspected A/C refrigerant leaks for cases when a Technician is unable to find the source of the leak or believes there was a potential factory under charge of the A/C system refrigerant."

(A/C) performance concerns possibly resulting from an undetected A/C refrigerant leak.

concerns possibly resulting from an undetected A/C refrigerant leak. To improve Fixed Right First-Time (FRFT) and customer satisfaction, SOA is introducing a new procedure and fail code for first-time suspected A/C refrigerant leaks for cases when a Technician is unable to find the source of the leak or believes there was a potential factory under charge of the A/C system refrigerant.

The change will address customer concerns of the seat heater switches sticking in the pressed position but not returning to flush with the face of the control panel when released as shown in the photos below. A series of small air outlets (vents) has been added to the assembly to keep dust and dirt from accumulating and causing the switches to bind.

about peeling of the surface finish / coating. Insufficient clearance between the heater control and the audio unit face above may cause a whitish or cloudy appearance and peeling to develop.

The change will address customer concerns of the seat heater switches sticking in the ?pressed? position but not returning to ?flush? with the face of the control panel when released as shown in the photos below. A series of small air outlets (vents) has been added to the assembly to keep dust and dirt from accumulating and causing the switches to bind.

resistance to imperfections resulting from shock loads.

unnecessary bushing replacement.

resistance to imperfections resulting from shock loads.

having enhanced durability and grease retention characteristics.

A change has been made to the Teflon bushings used in the seat cushion frame assembly.

enhance vehicle production line efficiency.

seat belt buckle assembly attaches to the seat frame.

seat belt buckle assembly attaches to the seat frame.

seat belt buckle assembly attaches to the seat frame.

seat belt buckle assembly attaches to the seat frame.

seat belt buckle assembly attaches to the seat frame.

Advanced Automatic Collision Notification (AACN) (Gen2), without a collision, airbag deployment, or accident taking place.

the airbag system.

the airbag system.

the airbag system.

B2A20 with gen 4 Telematics.

applicable models listed.

Please start by completing the Harman Investigation Guide Questionnaire as it gathers important details which will help with diagnosis and will be required should the condition not be resolved by this troubleshooting. While completing the questionnaire, follow the question flow based on the customer concern. Answer each related question noting the results to each in detail while performing the diagnostics. Review the entire bulletin before beginning in order to understand the flow for the listed concern.

concerns of the Gen 2 Telematics system?s remote access features on all 2019 vehicles with Gen 2 Telematics. It is STRONGLY suggested both Technicians and Service Advisors read through this material carefully and in its entirety as the intent of this tool is to help Service Department staff enhance Customer Satisfaction, save valuable time and in some cases, reduce unnecessary component replacements.

Please start by completing the Harman Investigation Guide Questionnaire as it gathers important details which will help with diagnosis and will be required should the condition not be resolved by this troubleshooting. While completing the questionnaire, follow the question flow based on the customer concern. Answer each related question noting the results to each in detail while performing the diagnostics. Review the entire bulletin before beginning in order to understand the flow for the listed concern.

Please start by completing the Harman Investigation Guide Questionnaire as it gathers important details which will help with diagnosis and will be required should the condition not be resolved by this troubleshooting. While completing the questionnaire, follow the question flow based on the customer concern. Answer each related question noting the results to each in detail while performing the diagnostics. Review the entire bulletin before beginning in order to understand the flow for the listed concern

interface firmware has been updated.

will release an OTA to perform a software update to the DCM. This is a preventive OTA.

Please refer to TSb 15-211-17R for Gen 3.0 and TSB 15-236-18R for Gen 3.1 the update on this condition.

retailer-installed accessory exeeds 1.5 percent of the GVWR or 100 pounds, which ever is lower.

combination lamps, where moisture and or condensation may develop on the inside of the lamp lenses.

regarding operation of the STARLINK RES feature.

regarding operation of the STARLINK RES feature.

regarding operation of the STARLINK RES feature.

(SOA) is extending the New Car Limited Warranty coverage in the models listed. The extension will address instances of phantom braking or the EyeSight/RAB systems causing unnecessary stoppage/slowing of the vehicle.

(SOA) is extending the New Car Limited Warranty coverage in the models listed for the selected EyeSight & Reverse Automatic Braking (RAB) components.

This information has been developed to reduce unnecessary brake caliper replacement.

This will prevent the pad from dragging due to corrosion buildup which may result in uneven or premature wear of the replacement brake pads. This additional instruction applies to all models with brake pads using the upper and lower pad clips and has been added to the brake pad installation procedures found in the related Service Manuals.

new vehicle inventory.

new vehicle inventory wjhich must be tested and reported every 30 days.