2021 Subaru Crosstrek Hybrid TSBs
115 Technical Service Bulletins across 15 categories
Categories
Other
26 bulletinsThis bulletin contains illustrations of exchange components and their manufacturer as well as a description of the...
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proper exchange procedure.
Subaru tech tips newsletter article locator.
Subaru tech tips newsletter article locator.
This bulletin addresses cases when attempting to complete the STARLINK Telematics subscription process, an Error Code...
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202 and / or 204 may occur preventing the process from completing successfully.
This Bulletin provides helpful procedures and best practices to utilize when customers present with concerns relating to...
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the operation of their Gen 2/Gen 3 Telematics system equipped Subaru.
This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the...
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proper exchange procedure.
This OTA is released to address Telematic functions that may stop working after a certain amount of time from the...
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vehicle's production.
This Bulletin provides additional diagnostics to follow when addressing a Telematics-related DTC B2A16.
The purpose of this bulletin is to provide replacement key and immobilizer information along with an overview of the...
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Subaru Lock Information web-site.
This Bulletin announces availability of a User Guide and an informative video to supplement the recent releases to...
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retailers of the SOA321152 and SOA321153 Terminal Test Kits.
When attempting to complete the STARLINK Telematics subscription process, an Error Code 202 and / or 204 may occur...
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preventing the process from completing successfully.
This bulletin announces the repair procedures to be followed when encountering cases of a groaningtype sound from the...
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rear of the vehicle heard when turning.
This bulletin details an important regulation issued by the National Highway Traffic Safety Administration (NHTSA) which...
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impacts the way some vehicles with accessories are sold. This regulation applies to any automobile retailer installing accessories on a vehicle prior to its first sale.
This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the...
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proper exchange procedure.
This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the...
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proper exchange procedure for 2025MY vehicles.
The purpose of this bulletin is to provide replacement key and immobilizer information along with an overview of the...
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Subaru Lock Information web-site.
This Bulletin provides additional diagnostics to follow when addressing a Telematics-related DTC B2A16.
This bulletin has been developed for use as a quick reference tool to aid in diagnosing operational concerns of the Gen...
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2 Telematics systems remote access features.
This bulletin addresses an error code 202 and or 204 when attempting to complete the STARLINK telematics subsription...
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process.
This Bulletin provides helpful procedures and best practices to utilize when customers present with concerns relating to...
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the operation of their Gen 2/Gen 3 Telematics system equipped Subaru.
The purpose of this bulletin is to provide replacement key and immobilizer information along with an overview of the...
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Subaru Lock Information web-site.
Oil Filler Cap Gasket Coming Unseated
Effective with all 2015 model year cars and forward, the oil change interval is changing to 6,000 miles or 6 months,...
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whichever comes first.
Replacement Key and Immobilizer Info
When attempting to complete the STARLINK Telematics subscription process, an Error Code 202 and / or 204 may occur...
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preventing the process from completing successfully.
This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the...
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proper exchange procedure.
Pre-Delivery & Maintenance
19 bulletinsThis Subaru service and technical support line newsletter provides information on the next phase of TechShare.
This Service Information Bulletin provides the Service Manual Correction to the diagnostic procedure for DTC B2A16...
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(Immobilizer Key Collation Diagnosis).
Subaru service article locator.
Subaru service article locator.
Subaru Service Technical Support Newsletter special edition.
This announcement is to bring attention to the OTA for In-vehicle service appointment scheduler and In-vehicle message...
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center.
This Service Bulletin provides additional diagnostics to follow when addressing a Telematics-related DTC B2A16.
This bulletin contains additional information for recommended materials listed in the Service Manuals for individual...
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models.
"This Service Bulletin provides additional diagnostics to follow when addressing a Telematics-related DTC B2A16."
This announcement is in regard to special service tool shipment will be shipped directly to the Subar retailers during...
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February.
This bulletin contains additional information for recommended materials listed in the Service Manuals for individual...
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models.
This bulletin contains additional information for recommended materials listed in the Service Manuals for individual...
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models.
This announcement provides information on Takata Recall Escalated Towing Program.
This bulletin contains additional information for recommended materials listed in the Service Manuals for individual...
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models.
This Service Bulletin provides additional diagnostics to follow when addressing a Telematics-related DTC B2A16.
This service bulletin provides a temporary repair procedure to address vibrations and/or judder concerns experienced on...
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turns during acceleration.
This Service Information Bulletin provides helpful procedures and best practices to utilize when customers present with...
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concerns relating to the operation of their Gen 2/Gen 3 Telematics system equipped Subaru.
This Service Information bulletin has been developed for use as a quick reference tool to aid in diagnosing operational...
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concerns of the Gen 2 Telematics systems remote access features.
This bulletin contains additional information for recommended materials listed in the Service Manuals for individual...
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models.
Infotainment
13 bulletinsThis Bulletin has been developed to outline the steps for gathering basic but essential information during diagnosis of...
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Infotainment concerns.
A head unit OTA will be available via cellular network for Mid and High Grade CP1.5 head units.
This annocement is to inform dealers to the Gen 3.1 Head Unit OTA will be available via Wi-Fi.
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The update will take place in multiple batches with the first beginneing November 15th and the last being Decemeber 3rd. This update is for approximatelt 714,000 VINs.
The CP1.5 RCs OTA is available for all mid and high grade CP1.5 head units.
This bulletin provides information on a new reprogramming procedure (FOTA) to optimize the Harman Gen 3.1 Audio and...
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Navigation head units (H/U) utilized in the models as listed.
This announcement provides information for retailers to install the latest infotainment system software for Denso CP...
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1.5.
This bulletin addresses reprogramming file availability and a software update installation procedure to provide...
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optimization to the new Harman Gen 3.1 Audio and Navigation head units utilized in the models as listed.
This information announces reprograming file availability for Gen 4.5 Denso CP1.5 Audio and Navigation systems.
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Inprovement for CarPlay concerns with hands-free calls when the receiving party is not able to hear the caller.
This Service Information Bulletin has been developed to outline the steps for gathering basic but essential information...
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during diagnosis of Infotainment concerns.
This Bulletin provides reference tables and photos to use for determining the infotainment head unit supplier and...
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generation.
Map Data Update Procedure for Harman Gen 3.1 Navigation Equipped Head Units (H/U).
The following information addresses reprogramming file availability and a software update installation procedure to...
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provide optimization to the new Harman Gen 3.1 Audio and Navigation head units utilized in the models as listed.
This Bulletin provides reference tables and photos to use for determining the infotainment head unit supplier and...
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generation.
Electrical
12 bulletinsThis Service Information Bulletin outlines a systematic procedure for diagnosing parasitic draw (dark/standby current)...
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in vehicles experiencing battery drain when the ignition is off, leading to no-start conditions or frequent jump-starts.
This Service Information Bulletin announces the precautionary measures to be followed in order to limit high ambient...
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temperature exposure to the hybrid battery.
This announcment provides information on the release of the latest software updates to the Subaru Midtronics DSS-5000...
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Battery Diagnostic tool.
This Service Information Bulletin announces the preferred practices to be used when handling vehicles equipped with Gen2...
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Telematics which are enrolled in the Subaru STARLINK Security Plus Service featuring Stolen Vehicle Recovery Plus with Immobilizer.
This Service Information Bulletin announces important diagnostic information to utilize when the Data Communication...
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Module (DCM) is being tested as a dark current/standby current source.
This bulletin announces important diagnostic information to utilize when testing the Data Communication Module (DCM) as...
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a dark current/standby current source. All models equipped with Telematics except Solterra.
In the interest of customer satisfaction, Subaru of America, Inc.
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(Subaru) is initiating this service program to reprogram the Vehicle Dynamic Control (VDC) Control Module on certain 2019-2023 model year Crosstrek PHEV vehicles.
This Service Information Bulletin announces the precautionary measures to be followed in order to limit high ambient...
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temperature exposure to the hybrid battery.
New Subaru Service Program: WRC23 VDC control module reprogramming for DTC C1411.
In the interest of customer satisfaction, Subaru of America, Inc.
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(Subaru) is initiating this service program to reprogram the Vehicle Dynamic Control (VDC) Control Module on certain 2019-2023 model year Crosstrek PHEV vehicles.
The harness terminal that supplies low-voltage power from the converter to the 12V battery may corrode, and over time,...
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could cause the terminal to break. If the terminal breaks, the 12V battery may not recharge as a result of this condition.
This Bulletin announces the precautionary measures to be followed in order to limit high ambient temperature exposure to...
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the hybrid battery.
Engine
9 bulletinsThis Bulletin provides the diagnostic procedure for the STARLINK Remote Engine Start (RES).
This Bulletin announces the diagnostic procedures to be followed when diagnosing engine oil leakage on FA and FB type...
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engines.
This Service Information Bulletin announces the diagnostic procedures to be followed when diagnosing engine oil leakage...
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on FA and FB type engines.
This bulletin announces availability of the NEW genuine Subaru engine oil filter.
This thermo control valve video contains information on the replacement of thermo control valve.
This Service Information Bulletin announces additional diagnostic procedures and a detailed flow chart to be used when...
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diagnosing customer concerns regarding the operation of the STARLINK Remote Engine Start (RES) feature.
This Service Information Bulletin provides the diagnostic procedure for the STARLINK Remote Engine Start (RES).
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All Gen2 and Gen3 Telematics Equipped Models.
This Bulletin announces additional diagnostic procedures and a detailed flow chart to be used when diagnosing customer...
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concerns regarding the operation of the STARLINK Remote Engine Start (RES) feature.
This Bulletin provides the diagnostic procedure for the STARLINK Remote Engine Start (RES).
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All Gen2 Telematic equipped models.
Hybrid & EV
7 bulletinsThis Bulletin provides details on a new formal testing, charging, and tracking procedure for all 12-volt batteries in...
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new vehicle inventory.
This Bulletin provides details on a new formal testing, charging, and tracking procedure for all 12-volt batteries in...
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new vehicle inventory wjhich must be tested and reported every 30 days.
This Service Information bulletin is being released as guidance for proper testing and charging of vehicle batteries.
Subaru of America, Inc.
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(Subaru) is initiating a new safety recall for certain 2019-2022 model year Crosstrek Hybrid vehicles.
The following are the shipments of required tools for the upcoming Subaru Crosstrek Hybrid.
Subaru of America, Inc.
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(Subaru) is initiating a new safety recall for certain 2019-2022 model year Crosstrek Hybrid vehicles.
This bulletin is being released as guidance for proper testing and charging of vehicle batteries.
HVAC & Climate
6 bulletinsThis bulletin announces the new procedure and Warranty Fail Code for FirstTime air conditioning (A/C) performance...
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concerns possibly resulting from an undetected A/C refrigerant leak.
This bulletin announces the new procedure and Warranty Fail Code for FirstTime air conditioning (A/C) performance...
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concerns possibly resulting from an undetected A/C refrigerant leak.
"This bulletin announces the new procedure and Warranty Fail Code for FirstTime air conditioning (A/C) performance...
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concerns possibly resulting from an undetected A/C refrigerant leak. To improve Fixed Right First-Time (FRFT) and customer satisfaction, SOA is introducing a new procedure and fail code for first-time suspected A/C refrigerant leaks for cases when a Technician is unable to find the source of the leak or believes there was a potential factory under charge of the A/C system refrigerant."
This Service Information bulletin announces the new procedure and Warranty Fail Code for FirstTime air conditioning...
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(A/C) performance concerns possibly resulting from an undetected A/C refrigerant leak.
This bulletin announces the new procedure and Warranty Fail Code for FirstTime air conditioning (A/C) performance...
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concerns possibly resulting from an undetected A/C refrigerant leak. To improve Fixed Right First-Time (FRFT) and customer satisfaction, SOA is introducing a new procedure and fail code for first-time suspected A/C refrigerant leaks for cases when a Technician is unable to find the source of the leak or believes there was a potential factory under charge of the A/C system refrigerant.
This Bulletin outlines the operating characteristics of the Remote Climate Control operation on hybrid vehicles.
Lighting
5 bulletinsThis bulletin provides information on the load carrying capacity reduced label when a port-installed or...
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retailer-installed accessory exeeds 1.5 percent of the GVWR or 100 pounds, which ever is lower.
This bulletin is for information purposes only.The bulletin adresses design changes of the headlamps and rear...
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combination lamps, where moisture and or condensation may develop on the inside of the lamp lenses.
Puddle Light Recall
This Bulletin provides additional procedures and a detailed flow chart to use when diagnosing customer concerns...
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regarding operation of the STARLINK RES feature.
This Bulletin provides additional procedures and a detailed flow chart to use when diagnosing customer concerns...
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regarding operation of the STARLINK RES feature.
Body & Paint
5 bulletinsThis bulletin provides information on paint codes for vehicles in the 2026 line up.
This Bulletin provides SOA paint codes to help eliminate possible confusion for 2025 MY vehicles.
This bulletin announces the recommended cleaning procedures to followed when encountering vehicles with long time...
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exposure to pollen on painted surfaces on vehicles imported from Japan. This bulletin does not apply to SIA built vehicles.
UPDATE Safety Recall: WRD-23 12V inverter connector corrosion.
Subaru of America, Inc.
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(Subaru) is initiating a new safety recall for certain 2019-2022 model year Crosstrek Hybrid vehicles. (12V Inverter Connector Corrosion)
Fuel System
4 bulletinsIn the interest of customer satisfaction, Subaru of America, Inc.
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(SOA) is extending the Federal Emissions Extended Defect Warranty for the Front Exhaust Pipe (EPF) on 2019-23 model year Crosstrek Plug-in Hybrid vehicles from 8 years or 80,000 miles to 15 years or 150,000 miles (whichever comes first).
Subaru of America, Inc.
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(Subaru) is aannouncing an extension to the Federal Emissions Extended Defect Warranty for the front exhaust pipe.
The purpose of this bulletin is to advise of SOAs revised Catalytic Converter Recycling Program shipping procedure.
Special Edition, 2012 current model subaru evaporative diagnostics and smoke testing.
Software & Calibration
3 bulletinsThis announcement has been created to address difficulties with software updates on Subaru Select Monitors with DST-010...
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interface firmware has been updated.
This Bulletin outlines a comprehensive update to the dark current/parasitic draw diagnosis & testing procedures.
Subaru of America, Inc.
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will release an OTA to perform a software update to the DCM. This is a preventive OTA.
Suspension
2 bulletinsThis bulletin outlines the judgment criteria to be used when inspecting front transverse link bushings to reduce...
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unnecessary bushing replacement.
This Bulletin provides guidance for diagnosing a leaking front or rear suspension strut.
Transmission
2 bulletinsThis annoucement provides parts personnel information about remanufactured transmissions that will no longer be...
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available.
This service information bulletin announces the diagnostic procedures to be used when DTCs P0AA649 (Hybrid/EV Battery...
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Voltage System Isolation Internal Electronic Failure) & P1C7E49 (Hybrid/EV Battery Voltage System Isolation (Transaxle Area) Internal Electronic Failure) are detected by the Powertrain Control Unit (PCU).
Tires & Wheels
1 bulletinThis Service Information Bulletin was developed to provide interim guidance for 2026 model year vehicles exhibiting DTC...
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B2A20 with gen 4 Telematics.
Brakes
1 bulletinThis bulletin provides diagnosis and procedure information to be applied when diagnosing potential fluid leaks on front and rear brake calipers.
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This information has been developed to reduce unnecessary brake caliper replacement.