2019 Subaru Ascent TSBs

(SOA) is extending the New Car Limited Warranty coverage for the CP1 & Gen 3.1 Head Unit used in the listed models and model years to (8) eight years / 150,000 miles to cover certain qualifying repairs to the infotainment audio system.

Navigation head units (H/U) utilized in the models as listed above. Firmware-over-the-air (FOTA) is a process by which remote devices can receive updates to their operating software.

provide optimization to the new Harman Gen 3.1 Audio and Navigation head units utilized in the models as listed.

address cases of intermittent communication loss when using Apple CarPlay and/or Android Auto application connected via the auxiliary USB terminal port (2-port type) to Gen 3.1 Harman Head Unit.

address cases of intermittent communication loss when using Apple CarPlay and/or Android Auto application connected via the auxiliary USB terminal port (2-port type) to Gen 3.1 Harman Head Unit.

provide optimization to the new Harman Gen 3.1 Audio and Navigation head units utilized in the models as listed

(SOA) is extending the New Car Limited Warranty coverage for the CP1 & Gen 3.1 Head Unit used in the listed models and model years to (8) eight years / 150,000 miles to cover certain qualifying repairs to the infotainment audio system.

(SOA) is extending the New Car Limited Warranty coverage for the CP1 & Gen 3.1 Head Unit used in the above listed models and model years to (8) eight years / 150,000 miles to cover certain qualifying repairs to the infotainment audio system.

Infotainment concerns.

(SOA) is extending the New Car Limited Warranty coverage for the CP1 & Gen 3.1 Head Unit used in the listed models and model years to (8) eight years / 150,000 miles to cover certain qualifying repairs to the infotainment audio system.

(SOA) is announcing a Warranty Extension of the New Vehicle Limited Warranty coverage for the CP1 & Gen 3.1 Infotainment head units for the models listed.

The update will take place in multiple batches with the first beginneing November 15th and the last being Decemeber 3rd. This update is for approximatelt 714,000 VINs.

provide optimization to the new Harman Gen 3.1 Audio and Navigation head units utilized in the models as listed.

Navigation head units (H/U) utilized in the models as listed.

1.5.

optimization to the new Harman Gen 3.1 Audio and Navigation head units utilized in the models as listed.

Inprovement for CarPlay concerns with hands-free calls when the receiving party is not able to hear the caller.

Navigation head units (H/U) utilized in the models as listed.

optimization to the new Harman Gen 3.1 Audio and Navigation head units utilized in the models as listed.

This update should prevent unnecessary replacement of the head unit or USB cable.

Navigation head units (H/U) utilized in the models as listed.

provide optimization to the new Harman Gen 3.1 Audio and Navigation head units utilized in the models as listed.

detected.

provide optimization to the new Harman Gen 3.1 Audio and Navigation head units utilized in the models as listed

address cases of intermittent communication loss when using Apple CarPlay and/or Android Auto application connected via the auxiliary USB terminal port (2-port type) to Gen 3.1 Harman Head Unit.

during diagnosis of Infotainment concerns.

generation.

optimize efficiency while addressing customer concerns.

provide optimization to the new Harman Gen 3.1 Audio and Navigation head units utilized in the models as listed.

provide optimization to the new Harman Gen 3.1 Audio and Navigation head units utilized in the models as listed.

Navigation head units (H/U) utilized in the models as listed.

generation.

optimize efficiency while addressing customer concerns.

provide optimization to the new Harman Gen 3.1 Audio and Navigation head units utilized in the models as listed.

provide optimization to the new Harman Gen 3.1 Audio and Navigation head units utilized in the models as listed.

optimize efficiency while addressin customer concerns.

detected.

provide optimization to the new Harman Gen 3.1 Audio and Navigation head units utilized in the models as listed.

provide optimization to the new Harman Gen 3.1 Audio and Navigation head units utilized in the models as listed.

detected.

provide optimization to the new Harman Gen 3.1 Audio and Navigation head units.

repair of the Infotainment concerns. (Applicable to all models with Harman or Denso CP1 Infotainment).

optimize efficiency while addressing customer concerns.

optimize efficiency.

optimize efficiency.

provide optimization to the new Harman Gen 3.1 Audio and Navigation head units.

provide optimization to the new Harman Gen 3.1 Audio and Navigation head units.

optimize efficiency while addressing customer concerns.

provide optimization to the new Harman Gen 3.1 Audio and Navigation head units.

provide optimization to the new Harman Gen 3.1 Audio and Navigation head units utilized in the models as listed.

efficiency.

diagnosing customer concerns which may arise while operating Harman Gen 3 Navigation and Display Audio systems.

provide optimization to the new Harman Gen 3.1 Audio and Navigation head units.

optimize efficiency.

provide optimization to the new Harman Gen 3.1 Audio and Navigation head units.

optimize efficiency.

(with 7-inch or 8-inch display)

optimized efficiency.

feature from the STARLINK app lineup effective 12 midnight on Thursday, September 24, 2020.

provide optimization to the new Harman Gen 3.1 Audio and Navigation head units utilized in the models as listed.

provide optimization to the new Harman Gen 3.1 Audio and Navigation head units utilized in the models listed.

optimize efficiency while addressing customer concerns.

optimize effciency while addressing customer concerns.

of the models listed.

provide optimization to the new Harman Gen 3.1 Audio and Navigation head units utilized in the models as listed.

Navigation head units (H/U).

Please start by completing the Harman Investigation Guide Questionnaire as it gathers important details which will help with diagnosis and will be required should the condition not be resolved by this troubleshooting. While completing the questionnaire, follow the question flow based on the customer concern. Answer each related question noting the results to each in detail while performing the diagnostics. Review the entire bulletin before beginning in order to understand the flow for the listed concern. If the concern you have is not listed, check the Service Manual Infotainment (Diagnostics) - Diagnostics with Phenomena section as a starting point.

Navigation head units (H/U) utilized in the models as listed above.

While the map update process is user-friendly, we ask that retailers assist customers with the map update procedure when requested as a courtesy, an opportunity to build retailer loyalty, enhance customer satisfaction and in keeping with the Love Promise. Retailers may also want to install this map update on any certified pre-owned or pre-owned vehicles in their inventory on their own. The site (dealer.subaru-maps.com) which is unique for retailers, is not the same as what customers will be accessing at home. If Service, Sales, and/or Parts Managers do not have a login, create an account from this page. There may be a short delay while retailer approval is pending."

provide optimization to the new Harman Gen 3.1 Audio and Navigation head units utilized in the models as listed above. The procedure will involve either downloading the software update files from Subarunet (or using those sent directly from Nuspire) and transferring them onto a flash drive for head unit installation.

response when using the soft keys on the touch screen of the audio / navigation head unit.

feature not connecting or launching properly when a compatible device is connected to the head unit.

Please start by completing the Harman Investigation Guide-Questionnaire as it gathers important details which will assist you with this diagnosis and is required should the condition not be resolved by this troubleshooting. Once the questionnaire is completed, follow the question flow based on the customer concern. Answer each related question noting the results to each in detail while performing the diagnostics. Review the entire bulletin before beginning to understand the flow for the listed concerns.

Please start by completing the Harman Investigation Guide Questionnaire as it gathers important details which will help with diagnosis and will be required should the condition not be resolved by this troubleshooting. While completing the questionnaire, follow the question flow based on the customer concern. Answer each related question noting the results to each in detail while performing the diagnostics. Review the entire bulletin before beginning in order to understand the flow for the listed concern. Please apply the information captured in the checklist to the Harman Investigation Guide Questionnaire. If the concern you have is not listed, check the Service Manual Infotainment (Diagnostics) - Diagnostics with Phenomena section as a starting point.

either frozen (unresponsive) or black (blank). Please start by completing the Harman Investigation Guide Questionnaire as it gathers important details which will help with diagnosis and will be required should the condition not be resolved by this troubleshooting. While completing the questionnaire, follow the question flow based on the customer concern. Answer each related question noting the results to each in detail while performing the diagnostics. Review the entire bulletin before beginning in order to understand the flow for the listed concern. If the concern you have is not listed, check the Service Manual Infotainment (Diagnostics) > Diagnostics with Phenomena section as a starting point.

A Route Calculation Unsuccessful message may be displayed when the selected route crosses state borders (e.g. Route 53 which crosses between Alabama and Tennessee).

Please start by completing the Harman Investigation Guide Questionnaire as it gathers important details which will help with diagnosis and will be required should the condition not be resolved by this troubleshooting. While completing the questionnaire, follow the question flow based on the customer concern.

When accessing the Maintenance period information on the SSM4, the maintenance interval default values for mileage and number of months are different from those displayed on the MFD. This procedure describes how to synchronize the MFD and SSM4 values to insure proper customer notification.

diagnosing customer concerns which may arise while operating Harman Gen 3.0 and 3.1 Navigation and Display Audio systems. We will continue to add to this bulletin as more information becomes available.

play music files stored on a customers Android phone / device through the head units (H/U) used in the applicable models listed above. This information is applicable ONLY to Android devices operating with Operating System (OS) version 10. IOS (AppleTM) devices are not affected.

A Route Calculation Unsuccessful message may be displayed when the selected route crosses state borders (e.g. Route 53 which crosses between Alabama and Tennessee).

optimize efficiency while addressing the following customer concerns: Symptom 1: No audio output is heard but, the volume level displayed changes when turning the knob Symptom 2: Audio volume increases to maximum intermittently without turning the knob Symptom 3: A buzzing, screeching or crackling-type sound is heard coming through the speakers Symptom 4: Loss of audio output after turning the head unit off and back on again in a short amount of time Symptom 5: Audio volume is temporarily louder than expected after ending a Bluetooth call while using navigation guidance Symptom 6: No response from the volume control knob.

optimize efficiency while addressing the following customer concerns: Symptom 1: No audio output is heard but, the volume level displayed changes when turning the knob Symptom 2: Audio volume increases to maximum intermittently without turning the knob Symptom 3: A buzzing, screeching or crackling-type sound is heard coming through the speakers Symptom 4: Loss of audio output after turning the head unit off and back on again in a short amount of time Symptom 5: Audio volume is temporarily louder than expected after ending a Bluetooth call while using navigation guidance Symptom 6: No response from the volume control knob."

provide optimization to the new Harman Gen 3.1 Audio and Navigation head units utilized in the models as listed above. The procedure will involve either downloading the software update files from Subarunet (or using those sent directly from Nuspire) and transferring them onto a flash drive for head unit installation.

When accessing the maintenance period information on the SSM4, the maintenance interval default values for mileage and number of months are different from those displayed on the MFD. This procedure describes how to synchronize the MFD and SSM4 values to insure proper customer notification.

diagnosing customer concerns which may arise while operating Harman Gen 3.0 and 3.1 Navigation and Display Audio systems. We will continue to add to this bulletin as more information becomes available.

Harman Kardon Gen 3 infotainment system: Symptom 1: No audio output is heard but, the volume level displayed changes when turning the knob Symptom 2: Audio volume increases to maximum intermittently without turning the knob Symptom 3: A buzzing, screeching or crackling-type sound is heard coming through the speakers.

provide optimization to the new Harman Gen 3.1 Audio and Navigation head units utilized in the models as listed above. The procedure will involve either downloading the software update files from Subarunet (or using those sent directly from Nuspire) and transferring them onto a flash drive for head unit installation. It is VERY IMPORTANT to read and understand this information completely to understand all changes from prior releases before proceeding.

either frozen (unresponsive) or black (blank).

being able to play certain types of audio Compact Discs (CDs). Harman Gen 3.0 head units which have previously received software updates (see claims history) and Gen 3.1 head units (used in 2019MY year vehicles) cannot play ?CD Extra? or ?Enhanced CD? -type audio CDs.

provide optimization to the new Harman Gen 3.1 Audio and Navigation head units utilized in the models as listed above. The procedure will involve either downloading the software update files from Subarunet (or using those sent directly from Nuspire) and transferring them onto a flash drive for head unit installation.

feature not connecting or launching properly when a compatible device is connected to the head unit.

feature not connecting or launching properly when a compatible device is connected to the head unit.

feature not connecting or launching properly when a compatible device is connected to the head unit.

Please start by completing the Harman Investigation Guide-Questionnaire as it gathers important details which will assist you with this diagnosis and is required should the condition not be resolved by this troubleshooting. Once the questionnaire is completed, follow the questionflow based on the customer concern. Answer each related question noting the results to each in detail while performing the diagnostics. Review the entire bulletin before beginning to understand the flow for the listed concerns. If the concern you have is not listed, check the Service Manual: Infotainment (Diagnostics) > Diagnostics with Phenomena section as a starting point.

Please start by completing the Harman Investigation Guide Questionnaire as it gathers important details which will help with diagnosis and will be required should the condition not be resolved by this troubleshooting. While completing the questionnaire, follow the question flow based on the customer concern. Answer each related question noting the results to each in detail while performing the diagnostics. Review the entire bulletin before beginning in order to understand the flow for the listed concern. If the concern you have is not listed, check the Service Manual ?Infotainment (Diagnostics) - Diagnostics with Phenomena? section as a starting point.

Please start by completing the Harman Investigation Guide Questionnaire as it gathers important details which will help with diagnosis and will be required should the condition not be resolved by this troubleshooting. While completing the questionnaire, follow the question flow based on the customer concern. Answer each related question noting the results to each in detail while performing the diagnostics. Review the entire bulletin before beginning in order to understand the flow for the listed concern. If the concern you have is not listed, check the Service Manual ?Infotainment (Diagnostics) - Diagnostics with Phenomena? section as a starting point.

either frozen (unresponsive) or black (blank). Please start by completing the Harman Investigation Guide Questionnaire as it gathers important details which will help with diagnosis and will be required should the condition not be resolved by this troubleshooting. While completing the questionnaire, follow the question flow based on the customer concern. Answer each related question noting the results to each in detail while performing the diagnostics. Review the entire bulletin before beginning in order to understand the flow for the listed concern. If the concern you have is not listed, check the Service Manual ?Infotainment (Diagnostics) > Diagnostics with Phenomena? section as a starting point.

Please start by completing the Harman Investigation Guide Questionnaire as it gathers important details which will help with diagnosis and will be required should the condition not be resolved by this troubleshooting. While completing the questionnaire, follow the question flow based on the customer concern. Answer each related question noting the results to each in detail while performing the diagnostics. Review the entire bulletin before beginning in order to understand the flow for the listed concern. If the customer?s concern is not listed, check the Service Manual ?Infotainment (Diagnostics) - Diagnostics with Phenomena? section as a starting point.

Please start by completing the Harman Investigation Guide Questionnaire as it gathers important details which will help with diagnosis and will be required should the condition not be resolved by this troubleshooting. While completing the questionnaire, follow the question flow based on the customer concern. Answer each related question noting the results to each in detail while performing the diagnostics. Review the entire bulletin before beginning in order to understand the flow for the listed concern. If the concern you have is not listed, check the Service Manual ?Infotainment (Diagnostics) - Diagnostics with Phenomena? section as a starting point.

response when using the soft keys on the touch screen of the audio / navigation head unit.

Please start by completing the Harman Investigation Guide-Questionnaire as it gathers important details which will assist you with this diagnosis and is required should the condition not be resolved by this troubleshooting. Once the questionnaire is completed, follow the question flow based on the customer concern. Answer each related question noting the results to each in detail while performing the diagnostics. Review the entire bulletin before beginning to understand the flow for the listed concerns.

Please start by completing the Harman Investigation Guide Questionnaire as it gathers important details which will help with diagnosis and will be required should the condition not be resolved by this troubleshooting. While completing the questionnaire, follow the question flow based on the customer concern. Answer each related question noting the results to each in detail while performing the diagnostics. Review the entire bulletin before beginning in order to understand the flow for the listed concern.

either frozen (unresponsive) or black (blank). Please start by completing the Harman Investigation Guide Questionnaire as it gathers important details which will help with diagnosis and will be required should the condition not be resolved by this troubleshooting. While completing the questionnaire, follow the question flow based on the customer concern. Answer each related question noting the results to each in detail while performing the diagnostics. Review the entire bulletin before beginning in order to understand the flow for the listed concern.

Please start by completing the Harman Investigation Guide Questionnaire as it gathers important details which will help with diagnosis and will be required should the condition not be resolved by this troubleshooting. While completing the questionnaire, follow the question flow based on the customer concern. Answer each related question noting the results to each in detail while performing the diagnostics. Review the entire bulletin before beginning in order to understand the flow for the listed concern. I

deposits from fuel injectors and internal engine components (e.g. intake valves and / or manifold, and combustion chambers).

BANK 1) and P2097 (POST CATALYST FUEL TRIM SYSTEM TOO RICH BANK 1) are detected by the Engine Control Module (ECM).

BANK 1) and P2097 (POST CATALYST FUEL TRIM SYSTEM TOO RICH BANK 1) are detected by the Engine Control Module (ECM).

(RES) system being the only non-functioning feature with telematics.

(Subaru) has initiated this safety and emissions Recall for certain 2019 - 2020 model year Ascent vehicles, 2020-2021 model year turbo Legacy vehicles, and 2020-2021 model year turbo Outback vehicles in which the Continuously Variable Transmission (CVT) chain may slip and/or break.

deposits from fuel injectors and internal engine components (e.g. intake valves and / or manifold, and combustion chambers).

deposits from fuel injectors and internal engine components (e.g. intake valves and / or manifold, and combustion chambers).

RH Failure) detected when the horns are operated shortly after engine start up.

engines.

deposits from fuel injectors and internal engine components (e.g. intake valves and / or manifold, and combustion chambers).

deposits from fuel injectors and internal engine components (e.g. intake valves and / or manifold, and combustion chambers).

The material has been changed from a medium carbon steel to stainless steel.

The material has been changed from a medium carbon steel to stainless steel.

the Engine Control Module (ECM).

deposits from fuel injectors and internal engine components (e.g. intake valves and / or manifold, and combustion chambers).

on FA and FB type engines.

deposits from fuel injectors and internal engine components (e.g. intake valves and / or manifold, and combustion chambers).

(RES) system being the only non-functioning feature with telematics.

Relay Sense Circuit Low) detected by the Engine Control Module (ECM).

Efficiency Below Threshold Bank 1) is detected by the Engine Control Module (ECM).

Efficiency Below Threshold Bank 1) is detected by the Engine Control Module (ECM). If DTC P0420 is found to be stored in the ECM, follow the diagnostic procedures outlined below.

(Subaru) has initiated this safety and emissions Recall for certain 2019 - 2020 model year Ascent vehicles, 2020-2021 model year turbo Legacy vehicles, and 2020-2021 model year turbo Outback vehicles in which the Continuously Variable Transmission (CVT) chain may slip and/or break.

diagnosing customer concerns regarding the operation of the STARLINK Remote Engine Start (RES) feature.

address DTC P2404 (Evap System Leak Detection Pump Sense Circuit Range/Performance) detection.

switch area.

All Gen2 and Gen3 Telematics Equipped Models.

concerns regarding the operation of the STARLINK Remote Engine Start (RES) feature.

(Subaru) has initiated this safety and emissions Recall for certain 2019 -2020 model year Ascent vehicles, 2020-2021 model year turbo Legacy vehicles, and 2020-2021 model year turbo Outback vehicles in which the Continuously Variable Transmission (CVT) chain may slip and/or break.

(Subaru) has initiated this safety and emissions Recall for certain 2019 - 2020 model year Ascent vehicles, 2020-2021 model year turbo Legacy vehicles, and 2020-2021 model year turbo Outback vehicles in which the Continuously Variable Transmission (CVT) chain may slip and/or break.

(Subaru) has initiated this safety and emissions Recall for certain 2019 - 2020 model year Ascent vehicles, 2020-2021 model year turbo Legacy vehicles, and 2020-2021 model year turbo Outback vehicles in which the Continuously Variable Transmission (CVT) chain may slip and/or break."

(Subaru) has initiated this safety and emissions Recall for certain 2019 -2020 model year Ascent vehicles, 2020-2021 model year turbo Legacy vehicles, and 2020-2021 model year turbo Outback vehicles in which the Continuously Variable Transmission (CVT) chain may slip and/or break.

(Subaru) has initiated this safety and emissions Recall for certain 2019 - 2020 model year Ascent vehicles, 2020-2021 model year turbo Legacy vehicles, and 2020-2021 model year turbo Outback vehicles in which the Continuously Variable Transmission (CVT) chain may slip and/or break.

deposits from fuel injectors and internal engine components.

deposits from fuel injectors and internal engine components (e.g. intake valves and / or manifold, and combustion chambers).

(Subaru) has initiated this safety and emissions Recall for certain 2019 - 2020 model year Ascent vehicles, 2020-2021 model year turbo Legacy vehicles, and 2020-2021 model year turbo Outback vehicles in which the Continuously Variable Transmission (CVT) chain may slip and/or break.

(Subaru) is initiating this safety and emissions Recall for certain 2019-2020 model year Ascent vehicles, 2020 model year turbo Legacy vehicles, and 2020 model year turbo Outback vehicles in which the Continuously Variable Transmission (CVT) chain may slip and/or break. Updates of Affected Vehicles and Owner Notification).

RH Failure) detected when the horns are operated shortly after engine start up.

(Subaru) is initiating a new safety and emissions Recall for certain 2019 - 2020 model year Ascent vehicles, 2020 model year turbo Legacy vehicles, and 2020 model year turbo Outback vehicles in which the Continuously Variable Transmission (CVT) chain may slip and/or break.

(Subaru) is initiating a new safety recall for certain 2019-2020 MY Ascent, 2018-2019 MY BRZ, 2018 MY Forester (Turbo), 2018-2020 MY Impreza, 2018-2020 MY Legacy, 2018-2020 MY Outback, and 2018-2019 MY WRX vehicles in which the fuel pump may become inoperative.

(Subaru) is initiating a new safety and emissions recall for certain 2019 - 2020 model year Ascent vehicles, 2020 model year turbo Legacy vehicles, and 2020 model year turbo Outback vehicles in which the Continuously Variable Transmission (CVT) chain may slip and/or break.

(Subaru) is initiating a new safety recall for certain 2019-2020 MY Ascent, 2018-2019 MY BRZ, 2018 MY Forester (Turbo), 2018-2020 MY Impreza, 2018-2020 MY Legacy, 2018-2020 MY Outback, and 2018-2019 MY WRX vehicles in which the fuel pump may become inoperative.

(Subaru) is initiating a new safety recall for certain 2019-2020 MY Ascent, 2018-2019 MY BRZ, 2018 MY Forester (Turbo), 2018-2020 MY Impreza, 2018-2020 MY Legacy, 2018-2020 MY Outback, and 2018-2019 MY WRX vehicles in which the fuel pump may become inoperative.

klunk type sound when going over slight bumps and / or uneven road surfaces.

(Subaru) is initiating a new safety recall for certain 2019-2020 MY Ascent, 2018-2019 MY BRZ, 2018 MY Forester (Turbo), 2018-2020 MY Impreza, 2018-2020 MY Legacy, 2018-2020 MY Outback, and 2018-2019 MY WRX vehicles in which the fuel pump may become inoperative.

(Subaru) is initiating a new safety recall for certain 2019 model year Ascent, Forester, and Crosstrek Hybrid vehicles in which the Positive Crankcase Ventilation (PCV) valve may be defective.

type engines.

deposits from fuel injectors and internal engine components (e.g. intake valves and / or manifold, and combustion chambers).

(Subaru) is initiating a new safety recall for certain 2019-2020 MY Ascent, 2018-2019 MY BRZ, 2018 MY Forester (Turbo), 2018-2020 MY Impreza, 2018-2020 MY Legacy, 2018-2020 MY Outback, and 2018-2019 MY WRX vehicles in which the fuel pump may become inoperative.

deposits from fuel injectors and internal engine components (e.g. intake valves and / or manifold, and combustion chambers).

of excessive noise while cranking the engine.

(Subaru) is initiating a new safety recall for certain 2019-2020 MY Ascent, 2018-2019 MY BRZ, 2018 MY Forester (Turbo), 2018-2020 MY Impreza, 2018-2020 MY Legacy, 2018-2020 MY Outback, and 2018-2019 MY WRX vehicles in which the fuel pump may become inoperative.

deposits from fuel injectors and internal engine components (e.g. intake valves and / or manifold, and combustion chambers).

deposits from fuel injectors and internal engine components.

Assembly Kit #J-50135-A.

(Subaru) is recalling certain 2019 model year Ascent vehicles in which midjoint of the transmission hydraulic sensor harness was made with dissimilar materials (tinplate and copper) which may cause an oxide film to form. If an oxide film forms, the electrical resistance may increase, potentially causing an incorrect measurement of the hydraulic pressure. If the fluid pressure is measured higher than its actual value, the Transmission Control Unit (TCU) programming was not robust enough to compensate for variation and would instruct the valve to lower the hydraulic pressure, thus potentially reducing the tension on the drive chain. Customers may experience irregular noise and/or vibration while driving, and/or warning lamp illumination. A total of 76,842 U.S. vehicles will be affected by this recall.

(Subaru) is initiating a new safety recall for certain 2019 model year Ascent, Forester, and Crosstrek Hybrid vehicles in which the Positive Crankcase Ventilation (PCV) valve may be defective.

valves used on the models listed above.

klunk type sound when going over slight bumps and/or uneven road surfaces.

(Subaru) is initiating a Service Program to reprogram the Engine Control Module (ECM) on certain 2019-2020MY Ascent and 2020MY Legacy & Outback vehicles. In some vehicles, the current software may cause the sub learning value control to operate improperly during the wake-up mode of the ECM. This could cause repeated erroneous learning of the accelerator position which can result in the disabling of the VDC function. When the VDC function is disabled, EyeSight, Reverse Automatic Braking (RAB), and Electronic Parking Brake (EPB) auto release functions are disabled by the VDC fail signal causing the VDC, EyeSight, RAB and EPB warning lamps to illuminate. This program affects approximately 115,729 vehicles.

(Subaru) is initiating a Service Program to reprogram the Engine Control Module (ECM) on certain 2019-2020MY Ascent and 2020MY Legacy & Outback vehicles. In some vehicles, the current software may cause the sub learning value control to operate improperly during the wake-up mode of the ECM. This could cause repeated erroneous learning of the accelerator position which can result in the disabling of the VDC function. When the VDC function is disabled, EyeSight, Reverse Automatic Braking (RAB), and Electronic Parking Brake (EPB) auto release functions are disabled by the VDC fail signal causing the VDC, EyeSight, RAB and EPB warning lamps to illuminate. This program affects approximately 115,729 vehicles."

(Subaru) is recalling certain 2019 model year Ascent vehicles in which midjoint of the transmission hydraulic sensor harness was made with dissimilar materials (tinplate and copper) which may cause an oxide film to form. If an oxide film forms, the electrical resistance may increase, potentially causing an incorrect measurement of the hydraulic pressure. If the fluid pressure is measured higher than its actual value, the Transmission Control Unit (TCU) programming was not robust enough to compensate for variation and would instruct the valve to lower the hydraulic pressure, thus potentially reducing the tension on the drive chain. Customers may experience irregular noise and/or vibration while driving, and/or warning lamp illumination. A total of 76,842 U.S. vehicles will be affected by this recall.

(Subaru) is initiating a new safety recall for certain 2019 model year Ascent, Forester, and Crosstrek Hybrid vehicles in which the Positive Crankcase Ventilation (PCV) valve may be defective.

The Positive Crankcase Ventilation (PCV) valve may be defective.

In most cases involving this DTC, the following scenario(s) occur: When trying to use the remote engine starter (RES) feature through Telematics (STARLINK / My Subaru app) the request is unsuccessful and the red Telematics indicator lamp illuminates. The customer takes their vehicle to the Retailer and the Technician finds the only code stored to be B2A16 in the DCM. The Technician diagnoses the DTC per the applicable Service Manual trouble tree and replaced the DCM."

klunk type sound when going over slight bumps and/ or uneven road surfaces.

The new files will address isolated concerns of an extended cranking (hard starting) condition. They will also address a DTC P1604 which may be stored in the ECM memory without illuminating the Check Engine light.

In most cases involving this DTC, the following scenario(s) occur: When trying to use the remote engine starter (RES) feature through Telematics (STARLINK / My Subaru app) the request is unsuccessful and the red Telematics indicator lamp illuminates. The customer takes their vehicle to the Retailer and the Technician finds the only code stored to be B2A16 in the DCM. The Technician diagnoses the DTC per the applicable Service Manual trouble tree and replaced the DCM.

Torsional stress may remain in the stay bracket if the tightening sequence is not followed. The applicable Service Manual will be updated with this information soon.

-related DTCs on the FA and FB engine equipped models listed above. The applicable Service Manuals will be revised with this new information in the near future.

-related DTCs on the FA and FB engine equipped models listed above. The applicable Service Manuals will be revised with this new information in the near future.

These new files involve the ECM?s diagnosis of DTC P0045: TURBOCHARGER / SUPERCHARGER BOOST CONTROL ?A? CIRCUIT OPEN and DTC P2196: A/F O2 SENSOR SIGNAL BIASED / STUCK RICH BANK 1 SENSOR 1. For P0045, in some cases, an engine RPM drop may occur when selecting D or R range too quickly following ignition on and before the engine reaches full operation during the ECM?s initial control of the waste gate valve. Should this occur P0045 may set the next time the engine is started. For P2196, if the driver "snaps" the throttle open and shut rapidly, normal judgement of the A/F sensor data may be inaccurate and cause the code to be detected in error.

(Immobilizer Key Collation Diagnosis).

center.

models.

February.

Gate (PRG) systems.

models.

models.

models.

(SOA) is implementing Warranty Extensions and additional benefits for owners and lessees of certain 2019- 20MY Ascent models.

is extending the New Car Basic Warranty coverage for the 12 Volt batteries used in the above listed models and model years beyond the original three (3) years or thirty six thousand miles (36,000), whichever comes first.

Gate (PRG) systems.

during acceleration.

is extending the New Car Basic Warranty coverage for the 12 Volt batteries used in the above listed models and model years beyond the original three (3) years or thirty six thousand miles (36,000), whichever comes first.

turns during acceleration.

assembly.

concerns relating to the operation of their Gen 2/Gen 3 Telematics system equipped Subaru.

concerns of the Gen 2 Telematics systems remote access features.

(Subaru) is initiating a new safety recall for certain 2019-2022 model year Ascent vehicles.

(Subaru) is initiating a new safety recall for certain 2019-2022 model year Ascent vehicles.

turns during acceleration.

(Subaru) is initiating a new safety recall for certain 2019-2022 model year Ascent vehicles. (WRL-22)

service or replacement.

is extending the New Car Basic Warranty coverage for the 12 Volt batteries used in the above listed models and model years beyond the original three (3) years or thirty six thousand miles (36,000), whichever comes first.

turns during acceleration.

Standby Current).

models.

Technical Information System (STIS) web site.

turns during acceleration.

Technical Information System (STIS) web site.

turns during acceleration.

turns during acceleration.

Technical Information System (STIS) web site.

models

(SOA) has developed the following cross reference list to help locate the appropriate Special Service Tool.

Technical Information System (STIS) web site.

Technical Information System (STIS) web site.

information.

concerns relating to the operation of their Gen 2 Telematics system equipped Subaru.

Telematics system insight to help address questions regarding opeation of the WiFi Hotspot feature.

concerns of the Gen 2 Telematics system's remote access features.

all known SSLP and COP vehicles which fall under WRD-20.

COMMUNICATION ERROR on the models listed.

Technical Information System (STIS) web site.

the models listed.

#3 onto the intercooler assembly. Following the sequence below will insure the bolts remain fully tightened.

Technical Information System (STIS) web site. The tables contained within this bulletin are to be used as guides for becoming aware of the latest changes.

is recalling certain 2019 model year Ascent vehicles. A total of 166 U.S. vehicles are affected by this recall. This recall involves replacement of the propeller shaft assembly.

(SOA) has developed the following cross reference list to help locate the appropriate Special Service Tool.

proper exchange procedure.

202 and / or 204 may occur preventing the process from completing successfully.

the operation of their Gen 2/Gen 3 Telematics system equipped Subaru.

proper exchange procedure.

preliminary settlement in a class action lawsuit regarding the EyeSight system in certain Subaru vehicles.

vehicle's production.

Subaru Lock Information web-site.

retailers of the SOA321152 and SOA321153 Terminal Test Kits.

rear gate being inoperative.

preventing the process from completing successfully.

impacts the way some vehicles with accessories are sold. This regulation applies to any automobile retailer installing accessories on a vehicle prior to its first sale.

proper exchange procedure.

proper exchange procedure for 2025MY vehicles.

Subaru Lock Information web-site.

2 Telematics systems remote access features.

process.

the operation of their Gen 2/Gen 3 Telematics system equipped Subaru.

Subaru Lock Information web-site.

whichever comes first.

preventing the process from completing successfully.

Standby Current).

Standby Current).

proper exchange procedure.

videoscopes, including repairs and replacement procedures.

track assembliesd.

proper exchange procedure.

proper exchange procedure.

standby current).

(standby current).

Standby Current).

This bulletin is applicable to all 2019-2021MY vehicles equipped with a Gen. 2 Telematics System.

the operation of their Gen 2 Telematics system equipped Subaru.

Advanced Automatic Collision Notification (AACN) feature operation, diagnostic tips, and best practices.

2 Telematics system's remote access features.

subscription process.

The procedure applies to both manually and power operated seat assemblies.

of customer reports of a squeaking sound heard when leaning back in the front seats.

track assemblies used on the models listed.

subscription process.

impacts the way some vehicles with accessories are sold. This regulation applies to any automobile retailer installing accessories on a vehicle prior to its first sale.

proper exchange procedure.

The exchange program policy can also be found in Sections 8.4.9 and 11.2.10 of your Claims Policies and Procedures Manual found in Subarunet.

The exchange program policy can also be found in Sections 8.4.9 and 11.2.10 of your Claims Policies and Procedures Manual found in Subarunet.

Please start by completing the Harman Investigation Guide Questionnaire as it gathers important details which will help with diagnosis and will be required should the condition not be resolved by this troubleshooting.

The exchange program policy can also be found in Sections 8.4.9 and 11.2.10 of your Claims Policies and Procedures Manual found in Subarunet.

The exchange program policy can also be found in Sections 8.4.9 and 11.2.10 of your Claims Policies and Procedures Manual found in Subarunet.

CVT transmissions used in the models listed.

CVT transmissions used in the models listed.

(SOA) is extending the New Car Limited Powertrain Warranty coverage for the Continuously Variable Transmission (CVT) on the above listed models and model years from the original five (5) years or sixty thousand (60,000) miles (whichever comes first) to ten (10) years or one-hundred thousand (100,000) miles (whichever comes first).

(SOA) is announcing an extension to the new car powertrain limited warranty for the CVT for certain 2019-2020MY vehicles.

from the CVT assembly.

CVT transmissions used in the models listed.

CVT transmissions used in the models listed.

SYMPTOM 1: A jerk or judder sensation felt from the powertrain during braking with the air conditioning on. SYPMTOM 2: A shudder is felt from the powertrain along with a screeching type of sound. NOTE: Both of these symptoms are not related with a fault code. The new files contain enhanced software optimizing input clutch application along with enhanced hydraulic pressure control during braking/deceleration."

CVT transmissions used in the models listed.

CVT transmissions used in the models listed.

available.

detected by the Transmission Control Module (TCM):

judder a sensation possibly accompanied by a vibration-type sound when accelerating from slow speeds.

when it comes in contact with a passengers knee or when the gear selector is moved.

The new files were designed to address cases of DTC P0711 (Transmission Fluid Temperature Sensor A Circuit Range/Performance) being detected by the TCM during low ambient temperatures (32 F(0 C)).

when diagnosing an alleged Chain Slip condition on the TR580 and TR690 model CVT transmissions used in the models listed.

judder a sensation possibly accompanied by a vibration-type sound when accelerating from slow speeds.

alleged Chain Slip condition on the TR580 and TR690 model CVT transmissions used in the models listed.

FLUID PRESSURE SENSOR / SWITCH A CIRCUIT LOW determines the sensor itself is OK but the transmission wiring harness is NG.

certain CVT solenoid related DTCs as listed.

when diagnosing an alleged Chain Slip condition on the TR580 and TR690 model CVT transmissions used in the models listed.

alleged Chain Slip condition on the TR580 and TR690 model CVT transmissions used in the models listed.

inquiries regarding TCMs not accepting the testing/ temporary pak file or the final pak file and then failing to communicate.

alleged Chain Slip condition on the TR580 and TR690 model CVT transmissions used in the models listed.

If, during the recall inspection, a vehicle is confirmed to have already experienced severe enough CVT chain slip, the CVT assembly will be replaced.

(Subaru) is recalling certain 2019 model year Ascent vehicles in which midjoint of the transmission hydraulic sensor harness was made with dissimilar materials (tinplate and copper) which may cause an oxide film to form.

alleged Chain Slip condition on the TR580 and TR690 model CVT transmissions.

alleged Chain Slip condition on the TR580 and TR690 model CVT transmissions.

from the CVT assembly.

when diagnosing an alleged Chain Slip condition on the TR580 and TR690 model CVT transmissions.

FLUID PRESSURE SENSOR / SWITCH A CIRCUIT LOW determines the sensor itself is OK but the transmission wiring harness is NG.

alleged chain slip condition on the TR580 and TR690 model CVT transmissions.

condition on the TR580 and TR690 model CVT transmissions.

from the CVT assembly.

related DTCs.

sensor itself is OK but the transmission wiring harness is NG.

FLUID PRESSURE SENSOR/ SWITCH "A" CIRCUIT LOW.

(Subaru) is initiating a new safety recall for certain 2019 model year Ascent vehicles in which the Continually Variable Transmission (CVT) chain may slip.

Investigation has identified likely sources of the seepage to be the sealant used on the CVTs oil pump chain cover and the input shaft oil seal. The repair involves chain cover removal, a thorough cleaning and inspection of the sealing surfaces followed by re-sealing the cover and replacement of the input shaft oil seal with the new, redesigned type.

Investigation has identified likely sources of the seepage to be the sealant used on the CVTs oil pump chain cover and the input shaft oil seal. The repair involves chain cover removal, a thorough cleaning and inspection of the sealing surfaces followed by re-sealing the cover and replacement of the input shaft oil seal with the new, redesigned type"

?TRANSMISSION FLUID PRESSURE SENSOR/SWITCH ?A? CIRCUIT LOW?.

-type sound heard or felt when making sharp turns. If an applicable vehicle presents with the condition as described, it is recommended to perform the transfer clutch break-in procedure as described.

in vehicles experiencing battery drain when the ignition is off, leading to no-start conditions or frequent jump-starts.

Battery Diagnostic tool.

Telematics which are enrolled in the Subaru STARLINK Security Plus Service featuring Stolen Vehicle Recovery Plus with Immobilizer.

Module (DCM) is being tested as a dark current/standby current source.

a dark current/standby current source. All models equipped with Telematics except Solterra.

current supply demands.

current supply demands.

current supply demands.

current supply demands.

current supply demands.

(2)

in certain Subaru vehicles.

are enrolled in the Subaru STARLINK Security Plus Service featuring Stolen Vehicle Recovery Plus with Immobilizer.

the SOA821B200 Flooded Battery to the SOA821B600 Enhanced Flooded Battery (EFB).

Telematics Data Communication Module (DCM) along with a new claim submission requirement.

number SOA821B200 to part number SOA821B600.

These new files will address DTC P1160 and customer concerns of extended cranking in cold temperatures.

These changes are in response to a limited number of customer concerns regarding the rear gate not opening when operating the gate mounted switch, dashboard switch or the rear gate button on the key fob.

of the STARLINK Telematics Data Communication Module (DMC).

of the STARLINK Telematics Data Communication Module (DCM). All models with STARLINK Telematics System.

This change is in response to a limited number of customer concerns regarding the rear gate not opening when operating the gate switch or dashboard switch on the vehicle or the button on the key fob. In addition to ensuring proper PRG system operation, the new logic also optimizes the PRG communication function.

This change is in response to a limited number of customer concerns regarding the rear gate not opening when operating the gate switch or dashboard switch on the vehicle or the button on the key fob. In addition to ensuring proper PRG system operation, the new logic also optimizes the PRG communication function.

The condition is caused by a burr on the end of the coil spring winding produced with an end gap which was out of specification. This allowed the burr to make contact with the mount. Over time, the burr, which is characteristic result of the manufacturing process, can penetrate the rubber isolator and come into direct contact with the strut mount as shown in the photos below. This contact creates the sound described. Should this occur, both the mount and coil spring must be replaced. NEVER attempt to grind or otherwise alter the burr on the new or original equipment coil spring or repair any contact marks with paint or other coatings. Replace the affected parts with new ones."

models listed above to optimize commonization with the Japanese production parts. The change involves the mixture ratio of Argon to Helium used in the inflator gas: OLD gas ratio: 94% Argon, 6% Helium NEW gas ratio: 96% Argon, 4% Helium. All other specifications of these modules are unchanged.

This change is in response to a limited number of customer concerns regarding the rear gate not opening when operating the gate switch or dashboard switch on the vehicle or the button on the key fob. This condition is also accompanied by three short beeps. Logic changes have been incorporated into the new module to ensure proper operation of the PRG system.

This change is in response to a limited number of customer concerns regarding the PRG reversing direction before reaching the fully open position. The control module senses that an object is caught in the PRG and engages the system?s reverse (safety) function. The new PRG control modules contain improved operating logic to correct this condition.

This bulletin announces availability of ECM reprogramming files to optimize the ECM. The new files contain logic which will revise: (1) the ECM detection of DTC U0122; (2) the EGR flow rate to address a limited number of customer concerns about a slight hesitation felt while driving at highway speeds and using the cruise control.

system using the Subaru Select Monitor 4 after replacement of any airbag system sensor. Failure to do so will most likely result in the sensor-related DTC(s) remaining in memory, Airbag warning light illumination and possible unnecessary component replacement. Clearing DTCs after a repair then confirming codes do not return is the most effective method of verifying a proper repair and should always be performed.

The new files contain logic which will revise: ? the ECM detection of DTC U0122 ? the EGR flow rate to address a limited number of customer concerns about a slight hesitation felt while driving at highway speeds and using the cruise control.

the tie-down chain access holes in the vehicle underbody. Previously, these body plugs were placed in the glove box during vehicle assembly and installed by Retailers as part of the Pre-Delivery Inspection (PDI) procedure. Recently, the use of ?soft? tie-down straps for vehicle securement during transport has replaced the tie-down chains (no longer a SOA-accepted securement method) used previously. For this reason, the access hole body plugs are now installed during vehicle assembly.

These new files involve the ECM?s diagnosis of DTC P0045:

This change is in response to a limited number of customer concerns regarding the PRG reversing direction before reaching the fully open position. The control module senses that an object is caught in the PRG and engages the system?s reverse (safety) function. The new PRG control modules contain improved operating logic to correct this condition.

preventing the process from completing successfully. These codes both relate to the multi-stage CommCheck process which introduces the Data Communications Module (DCM) to the AT&T cellular network the Telematics system operates on. The Telematics Service Provider (TSP) cannot communicate with the vehicle (DCM) until the CommCheck completes successfully.

preventing the process from completing successfully. These codes both relate to the multi-stage CommCheck process which introduces the Data Communications Module (DCM) to the AT&T cellular network the Telematics system operates on. The Telematics Service Provider (TSP) cannot communicate with the vehicle (DCM) until the CommCheck completes successfully.

preventing the process from completing successfully. These codes both relate to the multi-stage CommCheck process which introduces the Data Communications Module (DCM) to the AT&T cellular network the Telematics system operates on. The Telematics Service Provider (TSP) cannot communicate with the vehicle (DCM) until the CommCheck completes successfully.

preventing the process from completing successfully. These codes both relate to the multi-stage CommCheck process which introduces the Data Communications Module (DCM) to the AT&T cellular network the Telematics system operates on. The Telematics Service Provider (TSP) cannot communicate with the vehicle (DCM) until the CommCheck completes successfully.

working with sunroof seals and sunroof frame assemblies on Ascent models.

response to limited concerns of erratic operation of the anti-entrapment feature and / or the door glass either not closing or closing very slowly.

(SOA) is extending the New Car Limited Warranty coverage for the Front Windshield used in the above listed models and model years from three (3) years / 36,000 miles to eight (8) years / 100,000 miles (whichever comes first). If a customer experiences windshield damage, inspect the damage as per the guidelines supplied in this bulletin to confirm if the damage is covered under the Warranty Extension.

working with sunroof seals and sunroof frame assemblies on Ascent models.

response to limited concerns of erratic operation of the anti-entrapment feature and / or the door glass either not closing or closing very slowly.

loose fitment.

response to limited concerns of erratic operation of the anti-entrapment feature and/or the door glass either not closing or closing very slowly.

(SOA) is extending the New Car Limited Warranty coverage for the Front Windshield used in the above listed models and model years from three (3) years / 36,000 miles to eight (8) years / 100,000 miles (whichever comes first).

response to limited concerns of erratic operation of the anti-entrapment feature and / or the door glass either not closing or closing very slowly.

extension for original equipment Subaru windshields experiencing a qualifying crack.

along the edge of the rear gate opening of the rear quarter panel.

adjustment/calibration of the EyeSight system after body repair procedures have been performed.

of door locks.

vibrating while driving.

rear gate inner trim panel.

operating their power door locks (lock and/or unlock).

bottom of the rear gate inner trim panel.

bottom of the rear gate inner trim panel.

edge of the rear doors under certain circumstances.

Gate (PRG) or trunk release operating (or finding the PRG/trunk open unexpectedly after parking) without a specific input (button press) from the operator.

peeling.

This condition can result if the mastic (adhesive) used to bond the inner hood reinforcing panel to the outer panel (skin) begins to separate.

incorporating improved sealing to prevent potential oil seepage.

concerns of wrinkles appearing during early stages of vehicle use as shown in the example photo below. The new covers utilize materials with higher durability and resistance to wrinkling.

In rare cases, the sunglasses holder may bind or otherwise not operate smoothly when trying to open and / or close it. The mechanism has been changed in the area circled in the illustration below to eliminate binding and provide smooth operation during opening and closing.

Ascent when using a mild automotive detergent does not provide the desired results. There have been reports received describing difficulty removing stains from the accessory?s chrome finish.

retention and prevent water intrusion into the converter case.

handle to improve its reliability.

handle to improve its reliability.

the tie-down holes used during vehicle transport. Previously, the grommetswere supplied with the vehicle and placed in the glove box to be installed as part of the pre-delivery inspection (PDI) procedure. Recently, all carriers transporting vehicles from SIA began using individual wheel tie-downs instead of the chain-type tie-downs. As a result, these under-body grommets are now installed during vehicle assembly.

the tie-down holes used during vehicle transport. Previously, the grommetswere supplied with the vehicle and placed in the glove box to be installed as part of the pre-delivery inspection (PDI) procedure. Recently, all carriers transporting vehicles from SIA began using individual wheel tie-downs instead of the chain-type tie-downs. As a result, these under-body grommets are now installed during vehicle assembly.

(Subaru) is recalling certain 2019 model year Ascent vehicles, due to the possibility of some missing body structure welds. A total of 293 U.S. vehicles are affected by this recall.

suppliers are now using the SOA paint codes to help eliminate possible confusion. Their color formulations are updated on a continual basis. Some vendors may have different color names than those provided to them by SOA. Be sure to double-check the codes and formulas beforehand to help insure an accurate color match. Should discrepancies arise, please refer your Body Shop contact inquiries to the specific paint vendor or their jobber / supplier for the most updated formula information.

(SOA) is extending the Warranty coverage time period for the fuel pump impeller to 15 years.

(SOA) is extending the Warranty coverage time period for the fuel pump impeller to 15 years.

(SOA) is extending the Warranty coverage time period for the fuel pump impeller to 15 years."

fluttering sounds coming from the undercarriage during acceleration caused by cracking in the EPF.

fluttering sounds coming from the undercarriage during acceleration caused by crackingin the EPF.

fluttering sounds coming from the undercarriage during acceleration caused by cracking in the EPF.

automatic door lock (auto-lock / unlock) feature.

(Subaru) is initiating a new safety recall for certain 2019 model year Ascent, Impreza, Legacy, and Outback vehicles in which the fuel pump may become inoperative.

(Subaru) is initiating a new safety recall in which the fuel pump may become inoperative.

is initiating a service program/voluntary emissions recall to replace the air conditioning pipe in certain 2019 model year Ascent vehicles.

(Subaru) is initiating a new safety recall for certain 2019 model year Ascent, Impreza, Legacy, and Outback vehicles in which the fuel pump may become inoperative.

to all Dealer Service Technicians as 20L001010C - WRD-20 Fuel Pump Impeller Failure.

(Subaru) is initiating a new safety recall for certain 2019 model year Ascent, Impreza, Legacy, and Outback vehicles in which the fuel pump may become inoperative.

automatic door lock (auto-lock/unlock) feature.

(Subaru) is initiating a new safety recall for certain 2019 model year Ascent, Impreza, Legacy, and Outback vehicles in which the fuel pump may become inoperative.

(Subaru) is initiating a new safety recall for certain 2019 model year Ascent, Impreza, Legacy, and Outback vehicles in which the fuel pump may become inoperative.

(Subaru) is initiating a new safety recall for certain 2019 model year Ascent, Impreza, Legacy, and Outback vehicles in which the fuel pump may become inoperative.

automatic door lock (auto-lock / unlock) feature.

automatic door lock (auto-lock / unlock) feature.

automatic door lock (auto-lock / unlock) feature. Currently, when the vehicle is locked by the auto-lock feature, if any door other than the drivers door is unlocked manually before the drivers door is unlocked, the auto-unlock operation is cancelled. The new logic keeps the auto-unlock operation from being cancelled regardless of which door is opened first.

concerns possibly resulting from an undetected A/C refrigerant leak.

cases of a vibration-type sound emitting from the blower unit during seat ventilation operation.

This update is set to address some cases of a vibration-type sound emitting from the blower unit during seat ventilation operation.

concerns possibly resulting from an undetected A/C refrigerant leak.

concerns possibly resulting from an undetected A/C refrigerant leak. To improve Fixed Right First-Time (FRFT) and customer satisfaction, SOA is introducing a new procedure and fail code for first-time suspected A/C refrigerant leaks for cases when a Technician is unable to find the source of the leak or believes there was a potential factory under charge of the A/C system refrigerant."

(A/C) performance concerns possibly resulting from an undetected A/C refrigerant leak.

concerns possibly resulting from an undetected A/C refrigerant leak. To improve Fixed Right First-Time (FRFT) and customer satisfaction, SOA is introducing a new procedure and fail code for first-time suspected A/C refrigerant leaks for cases when a Technician is unable to find the source of the leak or believes there was a potential factory under charge of the A/C system refrigerant.

refrigerant pipe on the models listed.

(Subaru) is initiating a new safety recall for certain 2019-2022 model year Ascent vehicles. (PTC Heater)"

(Subaru) is initiating a service program recall to replace the air conditioning pipe in certain 2019 model year Ascent vehicles.

is initiating a service program to replace the air conditioning pipe in certain 2019 model year Ascent vehicles.

Previously, when A/C cut-off control was activated (e.g. under full acceleration), the air inlet mode would be switched from inside (recirculation) to fresh and allow outside (fresh) air to enter the cabin. This is considered normal and intended operation, consistent with the design of the system. However, in the interest of customer satisfaction, these new control panels retain the selected air inlet mode regardless of a/c cut-off control status (off or on).

The change was made in response to a small number of customer concerns regarding vibration and excessive airflow-type sound levels.

The sealing capability of the connector may have been compromised during manufacture and result in a refrigerant leak. This condition has been determined to primarily effect vehicles produced during January and February 2019.

The sealing capability of the connector may have been compromised during manufacture and result in a refrigerant leak.

(SOA) is extending the New Car Limited Warranty coverage in the models listed. The extension will address instances of phantom braking or the EyeSight/RAB systems causing unnecessary stoppage/slowing of the vehicle.

(SOA) is extending the New Car Limited Warranty coverage in the models listed for the selected EyeSight & Reverse Automatic Braking (RAB) components.

(SOA) is extending the New Car Limited Warranty coverage for the front brake on 2019-24 model year Ascent models to 8 years (96 months) or 150,000 miles (whichever comes first) to address cases of front brake pulsation or squealing.

(SOA) is extending the New Car Limited Warranty coverage for the front brake on 2019-24 model year Ascent models to 8 years (96 months) or 150,000 miles (whichever comes first) to address cases of front brake pulsation or squealing.

SYMPTOM 1: A jerk or judder sensation felt from the powertrain during braking with the air conditioning on. SYPMTOM 2: A shudder is felt from the powertrain along with a screeching type of sound. NOTE: Both of these symptoms are not related with a fault code."

(SOA) is extending the New Car Limited Warranty coverage for the front brake on 2019-24 model year Ascent models to 8 years (96 months) or 150,000 miles (whichever comes first) to address cases of front brake pulsation or squealing.

sensation can be felt from the powertrain during braking with air conditioning on, or a shudder felt from the powertrain along with a screeching type of sound.

has announced a warranty extension to the front brakes which will address concerns related to squeak and or judder noises. This is related to Ascent vehicles manufactured prior to January 11th, 2024.

(SOA) is extending the New Car Limited Warranty coverage for the front brake on 2019-24 model year Ascent models to 8 years (96 months) or 150,000 miles (whichever comes first) to address cases of front brake pulsation or squealing.

2024 model year vehicles manufactured prior to January 11th 2024.

(SOA) is extending the New Car Limited Warranty coverage for the front brake on 2019-24 model year Ascent models to 8 years (96 months) or 150,000 miles (whichever comes first).

This information has been developed to reduce unnecessary brake caliper replacement.

heard when coming to a stop and / or a pulsation (judder) heard and felt during braking.

heard when coming to a stop and / or a pulsation (judder) heard/felt during braking.

heard when stopping.

seat belt indicator warnings not turning off after the buckle is fully latched.

This is for customers who find it necessary to increase the length of their seat belt.

seat belt indicator warnings not turning off after the buckle is fully latched.

seat belt buckle assembly attaches to the seat frame.

seat belt buckle assembly attaches to the seat frame.

seat belt buckle assembly attaches to the seat frame.

seat belt buckle assembly attaches to the seat frame.

seat belt buckle assembly attaches to the seat frame.

Advanced Automatic Collision Notification (AACN) (Gen2), without a collision, airbag deployment, or accident taking place.

assembly retaining bolts located at the base of the "B" pillar.

the airbag system.

the airbag system.

the airbag system.

resistance to imperfections resulting from shock loads.

These changes have been implemented to reduce cases water intrusion further leading to harmonic, humming, and grinding type sounds heard from the axle hub while driving.

unnecessary bushing replacement.

rattling coming from the undercarriage while going over bumps.

Subaru has made a design change to the front strut assemblies to address this issue.

retaining nut area of the front strut mounts.

resistance to imperfections resulting from shock loads.

retailer-installed accessory exeeds 1.5 percent of the GVWR or 100 pounds, which ever is lower.

combination lamps, where moisture and or condensation may develop on the inside of the lamp lenses.

Product Campaign Bulletin which is now available on STIS.

regarding operation of the STARLINK RES feature.

regarding operation of the STARLINK RES feature.

regarding operation of the STARLINK RES feature.

The change involves the two retaining clips which are now ONE-TIME USE items and MUST always be replaced before reinstalling the covers.

As a reminder, the Team is interested in everything related to the Ascent. They are looking for specific and detailed information on EVERY condition identified. This includes any repairs performed and cases where a customer comments on a function or condition which is considered to be a normal operational characteristic. This also includes any improvement opportunities where some feature or function could be improved.

B2A20 with gen 4 Telematics.

applicable models listed.

Please start by completing the Harman Investigation Guide Questionnaire as it gathers important details which will help with diagnosis and will be required should the condition not be resolved by this troubleshooting. While completing the questionnaire, follow the question flow based on the customer concern. Answer each related question noting the results to each in detail while performing the diagnostics. Review the entire bulletin before beginning in order to understand the flow for the listed concern.

concerns of the Gen 2 Telematics system?s remote access features on all 2019 vehicles with Gen 2 Telematics. It is STRONGLY suggested both Technicians and Service Advisors read through this material carefully and in its entirety as the intent of this tool is to help Service Department staff enhance Customer Satisfaction, save valuable time and in some cases, reduce unnecessary component replacements.

Please start by completing the Harman Investigation Guide Questionnaire as it gathers important details which will help with diagnosis and will be required should the condition not be resolved by this troubleshooting. While completing the questionnaire, follow the question flow based on the customer concern. Answer each related question noting the results to each in detail while performing the diagnostics. Review the entire bulletin before beginning in order to understand the flow for the listed concern

This is in addition to the previously entered claim for L101SXC000. The returns of L101SXC000 and L101SXC001 should be made to your facing RDC. The return is being requested for additional inspection.

interface firmware has been updated.

will release an OTA to perform a software update to the DCM. This is a preventive OTA.

meter assembly.

Please refer to TSb 15-211-17R for Gen 3.0 and TSB 15-236-18R for Gen 3.1 the update on this condition.

new vehicle inventory.

new vehicle inventory wjhich must be tested and reported every 30 days.

The new inverter has been developed in response to a limited number of reports describing the overcurrent protection feature triggering at less than the 100W specification.

The new EPS assembly addresses a limited number of customer concerns involving a rattling-type sound from the steering which may be heard when driving on rough roads.