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2024 Ram Promaster TSBs

98 Technical Service Bulletins across 12 categories

Electrical

25 bulletins
11028904

Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...

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Battery Charging Message, Presence of IBS Related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On

11028744

Rain Sensing Auto Wipers and Auto on Head Lamps Inoperative.

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Rain Sensor Internal Failure.

11027736

Rain Sensing Auto Wipers and Auto on Head Lamps Inoperative.

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Rain Sensor Internal Failure.

11026677

Telematics Box Module (TBM) Backup Battery Replacement When DTC B1E21 Is Present Technicians may experience a...

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Malfunction Indicator Lamp (MIL) illumination and the vehicle may exhibit/set the following Diagnostic Trouble Code (DTC): B1E21-96 - Backup Battery Component Internal Failure.

11026549

Telematics Box Module (TBM) Backup Battery Replacement When DTC B1E21 Is Present echnicians may experience a Malfunction...

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Indicator Lamp (MIL) illumination and the vehicle may exhibit/set the following Diagnostic Trouble Code (DTC): B1E21-96 - Backup Battery Component Internal Failure

11025723

DETECTOR - EVAPORATIVE SYSTEM INTEGRITY MODULE

11025722

DETECTOR - EVAPORATIVE SYSTEM INTEGRITY MODULE

11024312

High Voltage Air Conditioning Refrigerant Dye

11020600

Decreased Remote Start And RKE Range.

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Tire Pressure Sensors Values Are Not Displayed

11017070

"Telematics Box Module Verify Z part number availability.

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Order a Z part number for all Exchange Orders: warranty, Mopar, customer pay and service contract. Order regular part number for New unsold units only."

11015810

"CANISTER Vapor -If an issue is detected with the Evaporative System Integrity Module (ESIM) Detector and not the Vapor...

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Canister, only replace the ESIM Detector. -Before replacing the Vapor Canister due to Hard to Fill condition, replicate the condition at the Gas Station. If the condition is replicated, then check: 1) for kinked or pinched Clean Air Hose between the ESIM and the EVAP Air Filter; 2) for plugged EVAP Air Filter; 3) for kinked or pinched Vapor Hose between the Fuel Tank and the Vapor Canister. If the EVAP Filter is restricted, the replace the Filter. -Check if the Vapor Canister is flooded with fuel or the Recirculation Line has fuel. If fuel is found in the Vapor Canister or the Recirculation Line, then drop the Fuel Tank, remove the FDM Lock Ring to check if the internal Vapor Line is properly connected to the FDM Port. If the Vapor Line is not connected, then drain the fuel from the internal Vapor Line and properly connect to the FDM. Replace the Vapor Canister and the ESIM."

11015653

"Adaptive Cruise Control (ACC) Inoperable Customers must experience a Malfunction Indicator Lamp (MIL) illumination and...

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the vehicle must exhibit/set the following Diagnostic Trouble Code (DTC): C1418 - Vertical Misalignment Sensor - Alignment Or Adjustment Incorrect. Customers may also experience the following: Adaptive Cruise Control (ACC) inoperable. REPAIR SUMMARY: This bulletin involves performing an ACC module calibration"

11013171

Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...

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Battery Charging Message, Presence of IBS Related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On

11012777

Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...

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Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On

11008910

"Flash: Powertrain Control Module (PCM) Updates Customers must experience a Malfunction Indicator Lamp (MIL)...

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illumination and the vehicle must exhibit/set one or more of the following Diagnostic Trouble Code (DTC): P0032 - O2-Sensor 1/1 Heater Circuit High. P0038 - O2-Sensor 1/2 Heater Circuit High. P0052 - O2-Sensor 2/1 Heater Circuit High. P0058 - O2-Sensor 2/2 Heater Circuit High. This bulletin involves reprogramming the PCM with the latest available software and possibly replacing one or more Oxygen (O2) sensors."

11008749

"Flash: Powertrain Control Module (PCM) Updates Customers must experience a Malfunction Indicator Lamp (MIL)...

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illumination and the vehicle must exhibit/set one or more of the following Diagnostic Trouble Code (DTC): P0032 - O2-Sensor 1/1 Heater Circuit High. P0038 - O2-Sensor 1/2 Heater Circuit High. P0052 - O2-Sensor 2/1 Heater Circuit High. P0058 - O2-Sensor 2/2 Heater Circuit High. This bulletin involves reprogramming the PCM with the latest available software and possibly replacing one or more Oxygen (O2) sensors."

11007954

Battery Drain Suspected or "Identified" From USB or Media Hub

11002828

"Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...

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Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On "

11002823

"Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...

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Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On "

11002531

Drained Battery, Low System Voltage, Battery Not Charging, High System Voltage

11001964

Customer Satisfaction Notification 59B VSIM Jumper Harness

10251800

FCW Light On. DTC C14A5-97 And C14A5-92 FFCM Sensor Blocked Or Blinded

10251783

Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...

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Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On

10248876

The Instrument Panel Cluster (IPC) Sets U1700-87 Body Computer Module Missing Message Erroneously

10248509

Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website...

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to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.

Engine

20 bulletins
11025028

Engine Oil Leak

11023618

Data collection required for all 2020-2026MY vehicles with 3.6L PSU engines during any of their first 3 engine oil changes.

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This data collection is applicable to all vehicle with engines with sales codes: ERG, ERC, EH3 and ERF. To assist with monitoring and quality improvement of the 3.6L engine, every time a vehicle comes for any of the first 3 oil changes, please use wiTECH to record the total engine idle time and the total engine runtime. 1. Prior to perform the oil change connect wiTECH diagnostic tool. 2. Navigate to the topology screen on the action item section. 3. Once the topology screen loads, disconnect wiTECH and continue with oil change.

11021043

Engine Rattle Noise

11020858

MODULE - ENGINE CONTROLLER

11020608

When replacing a camshaft and parts kit (P/N 68661146xx and/or 68661147xx), it is NOT necessary to order the...

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roller-finger followers (rocker arms) separately, as these are included in the camshaft parts kit.

11019773

ADJUSTER Valve Lash Customer's complaint may include a ticking noise coming from the engine.

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Technician's observations can refer to spongy or stuck hydraulic lash adjusters. Exhaust lash adjusters found with a "spongy" condition (compressible plunger) leading to the assumption of being defective/malfunctioning. EXHAUST lash adjusters are designed to be COMPRESSIBLE by hand. Intake lash adjusters found with a stiff or stuck condition (non-compressible plunger) leading to the assumption of being defective/malfunctioning. INTAKE lash adjusters are designed to be NON COMPRESSIBLE by hand. Do Not Replace EXHAUST lash adjusters when the following condition is present: should be compressible, but they will exert a reactionary spring force during compression and return to full expansion without a compression force. Do Not Replace INTAKE lash adjusters when the following condition is present: should feel very firm and difficult to compress. Once the correct functioning of the intake and exhaust lash adjusters is validated with the procedure above, refer to the Service Manual "HYDRAULIC LIFTER(S) NOISE DIAGNOSIS" procedure. After the corresponding service procedures from the Service Manual involving the Lash Adjusters have been conducted, refer to the detailed instructions in the Service Manual to diagnose and/or service any other component.

11018482

"Misfire Diagnostic Trouble Codes (DTCs), Rough Idle, Valvetrain Noise Customers may experience a Malfunction Indicator...

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Lamp (MIL) illumination and the vehicle may exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): P0301 - Cylinder 1 Misfire. P0302 - Cylinder 2 Misfire. P0303 - Cylinder 3 Misfire. P0304 - Cylinder 4 Misfire. P0305 - Cylinder 5 Misfire. P0306 - Cylinder 6 Misfire. Customers may comment on one or more of the following: Rough idle. Valvetrain noise. "

11018451

3.6L PSU Long Block Misfire DTC codes and/or rough idle and/or valvetrain noise.

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Refer to SOL # S2509000004. It is also important to confirm that the vehicle being repaired has the latest calibration/software update for oil pump operation mode (high pressure mode) during engine start up. RU, VF, WL & WD vehicles already include the latest oil pump mode in all 25MY and beyond. 24MY service releases are also available. JL & JT were updated as a running change in 24MY and beyond (08/15/24 & 08/19/24 respectively). 24MY service releases available. DT was updated starting 25MY and beyond. If the vehicle to be repaired is a 24MY vehicle with a service release available, please follow the released service procedures to update to the corresponding calibration/software.

11016107

Engine Rattle Noise

11015297

Engine Noise

11015065

3.6L PSU Long Block Misfire DTC codes and/or rough idle and/or valvetrain noise.

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These conditions may be related to worn intake camshaft high lift lobe(s), and intake rocker arm(s) high lift slider. High mileage failure (10,000-60,000 miles). 1. Remove the valve cover(s) per the released service procedures. The use of a stethoscope or DTC specific cylinder misfire codes can help to locate the condition to the left or right bank. 2. Once it has been visually confirmed that there is wear on the high lift intake lobe(s) & rocker arm(s) slider, there is a special service kit for this type of repair which should be used, instead of replacing the complete engine/long block. This kit contains the parts required for the repair (intake cam, rocker arms, sealer and gaskets). Once it is confirmed that the repair will be done using the camshaft/Rocker arms kit, it is also important to confirm that the vehicle being repaired has the latest calibration/software update for oil pump operation mode (high pressure mode) during engine start up. RU, VF, WL & WD vehicles already include the latest oil pump mode in all 25MY and beyond. 24MY service releases are also available. JL & JT were updated as a running change in 24MY and beyond (08/15/24 & 08/19/24 respectively). 24MY service releases available. DT was updated starting 25MY and beyond. If the vehicle to be repaired is a 24MY vehicle with a service release available, please follow the released service procedures to update to the corresponding calibration/software update.

11014408

Engine Rattle Noise

11014375

"Oil Leaking From Oil Filter Area Customers may experience a Malfunction Indicator Lamp (MIL) illumination and the...

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vehicle may exhibit/set the following Diagnostic Trouble Code (DTC): P06DD - Engine Oil Pressure Control Circuit Stuck Off. Customers may comment on the following: Oil found on the ground beneath the vehicle. "

11014231

"3.6L PSU Long Block Misfire DTC codes and/or rough idle and/or valvetrain noise.

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These conditions may be related to worn intake camshaft high lift lobe(s), and intake rocker arm(s) high lift slider. High mileage failure (10,000-60,000 miles). 1. Remove the valve cover(s) per the released service procedures. The use of a stethoscope or DTC specific cylinder misfire codes can help to locate the condition to the left or right bank. 2. Once it has been visually confirmed that there is wear on the high lift intake lobe(s) & rocker arm(s) slider, there is a special service kit for this type of repair which should be used, instead of replacing the complete engine/long block. This kit contains the parts required for the repair (intake cam, rocker arms, sealer and gaskets)."

11005203

Engine Oil Leak

11001459

Suspected Engine Coolant Leak

11001198

Suspected Engine Coolant Leak

11000824

"GENERATOR Engine Prior to alternator/generator removal: 1.

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Inspect & check all electrical connections to the alternator a. 2-way connector containing field control circuit & alternator sense voltage circuit. b. Unplug & plug-in the 2-way connector for field & sense circuit. Verify the connection is tight & check for any bent pins in alternator connector or damage to female terminals in connector. c. Check Alternator B+ Stud connection to be sure nut is securing positive cable terminal properly (i.e. nut is clamping terminal & connection is tight). d. Check fuse between the alternator B+ stud & PDC terminal to make sure it is not blown. e. Be sure to follow service manual sections on ALTERNATOR CONTROL CIRCUIT DIAGNOSTIC & ALTERNATOR SENSE CIRCUIT DIAGNOSTIC looking for any opens & shorts (to ground or battery voltage). 2. Check/verify all grounds in the charging system circuit a. Check tightness of mounting bolts securing alternator to engine block. Alternator is a case ground component. b. Check main ground from engine to chassis; connection must be tight. c. Check battery ground cable connections are tight. d. Potentially, loosen alternator mounting bolts, without removing alternator, and re-tighten to torque specifications in service manual. e. After all steps above are complete, re-start engine & check charging system operation. 3. Verify that the Smart Charging System is not the reason for alternator low voltage & current output (Amps). a. Alternator charging can be suspended during engine idle operation because of the Smart Charge strategy. b. Refer to service manual section ""System Operation - Smart Charging System"". c. Refer to Star Case S2008000031 Rev A for low charging voltage & Smart Charge Mode Voltage Range diagram & mode descriptions. d. The alternator has no internal regulator; thus, has no smart circuitry. All alternator control signals come from ECM. 4. If alternator is faulty, remove alternator & mounting bolts. Return alternator with bolts for analysis at QEC."

11000195

"PUMP WATER For 2016-2024MY 3.6L Pentastar Upgrade with suspected coolant leak.

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PRIOR TO PERFORMING ANY WATER PUMP REPLACEMENT, PROCEED WITH INSPECTION INSTRUCTIONS FROM THE LATEST VERSION OF STAR ONLINE PUBLICATION S2307000002. Please submit pictures of the leak area thru the DIDI process outlined in the STAR Online document. NOTE: Some coolant residue may be found at the water pump weep hole plug area which may be normal, but coolant should not be dripping from this location. If unsure about, use the Pressurized Coolant System Inspection process as found in the Dealer Connect Cooling Diagnosis and Testing Procedures."

10243192

Suspected engine coolant leak.

Other

12 bulletins
11029764

WATER PUMP

11029763

WATER PUMP

11029698

Horn Sound Is Weak, Off Tone, Inoperative, Or Intermittent.

11027837

Water Pump & Chain Case Cover

11027836

Water Pump & Chain Case Cover

11018410

BOLT - HEX FLANGE HEAD

11014857

RESERVOIR - COOLANT

11012352

BOTTLE - COOLANT RECOVERY

11009539

Park Assist Warning May Appear When There is No Object Behind the Vehicle

11006624

"Coolant Recovery Bottle Leak Customers may comment on the following: Coolant is leaking.

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This bulletin involves inspecting the coolant recovery bottle and possibly replacing it Fig. 1."

11006513

B1053-64 RFHM (KIN COMMUNICATION) - SIGNAL PLAUSIBILITY FAILURE.

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Vehicle May Not Start.

10248570

2nd Row Center Seat Lazy Or Slow When Folding.

Infotainment

9 bulletins
11029705

Harman R1H Uconnect 5 Radio Software Flash Error Codes

11025515

Intermittent Uconnect Box Requires Service Message.

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TBM Setting Stored Or Pending DTCs B22A9, B1560, B1561, B1562

11024550

This Bulletin was released on 10/21/2025.

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Date on document is incorrect and does not correspond to the actual relase date of 10/10/2025.. R1H Radio Software USB Update to U31.42 he following software enhancements are available: Improvements to CarPlay, Android Auto and navigation media screen This bulletin involves updating the software to U31.42.

11022030

Radio Over The Air Update from U33.43(E) to U40.C R1H Software Version (FOTA) Customers may experience one or more of...

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the following: - Navigation non-functional, not updating current position. - Screen Off hard key inoperative, Soft key on radio screen still operational. - CarPlay and Android Auto stability issues. - Text cut-off in different menus or pop-up messages - Voice Recognition not working for specific voice commands

11015307

Apple CarPlay Does Not Complete The First Initial Wireless Connection.

11014538

Uconnect Box Require Service Message

11007952

"R1H Radio Software USB Update to U31.42 The following software enhancements are available: Improvements to CarPlay,...

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Android Auto and navigation media screen. This bulletin involves updating the software to U31.42."

10251848

Navigation (NAV) Reboot When MOTA Fails The customer may describe one of more of the following: ? Radio navigation...

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continues to reboot after a Map Update (MOTA). ? Navigation regularly cuts out and back on again. ? Radio switches to navigation without customer's input. This bulletin involves updating the Navigation maps via USB.

10248903

Radio Navigation Displays Message ?No Maps Available?

Brakes

8 bulletins
11024318

After Recent Repair Cruise Control Disengages, Malfunction Indicator Lamp (MIL) And/Or Brake Lamp Is On.

11021042

Brake Light Switch Service Information.

11018617

Antilock Brake System (ABS) Lamp On.

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C0033-29 Right Front Tone Wheel Invalid Signal Diagnostic Trouble Code (DTC). Customer Complaint/Technician Observation: Customer complaint of intermittent or steady ABS or Electronic Stability Control (ESC) lamps on. Technician finds C0033-29 DTC stored or active. See the below information if the complaint and C0033-29 is present. Discussion: Inspection of the tone wheel should be performed. Metal dust or flakes could gather around the tone wheel area causing a false signal and resulting in the DTC setting. Repair will include disassembly, inspecting the tone wheel, removing/cleaning the debris from the hub bearing and reassembly.

11018464

"Soft Brake Pedal Customers may comment on one or more of the following: Brake pedal travel is longer than expected to stop the vehicle.

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Have to really press on the brake pedal to get the vehicle to stop. This bulletin involves bleeding the braking system and then properly installing the brake fluid reservoir cap."

11015608

Brake Light Switch Service Information.

11015026

Brake Light Switch Service Information.

11011705

Brake Light Switch Service Information.

11001760

PAD KIT - FRONT DISC BRAKE

Body & Paint

7 bulletins
11021029

Windshield Wiper Blade Maintenance Customers may experience one or more of the following: Wiper blades that...

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chatter/streak/jump/skip/smear or make noise while traveling across the windshield.

11012876

Rear Cargo Door(s) Difficult To Open With Handle.

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Handle Binds When Pulled.

11009026

"C-Pillar Paint Mismatch The customer may comment on the following: Exterior paint color on leading edge of right body...

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side panel mismatches the C-Pillar This bulletin involves refinishing the right side sliding door and rear body side panel. "

11008354

Warranty Newsletter Volume 10 Issue 9_ID D-23-04 Rev.

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E 2018 - 2024 (Current) Jeep Wrangler (JL) and 2020 - 2024 (Current) Jeep Gladiator (JT) - Corrosion Warranty Claim Simplification

11006625

"Cargo Floor Gap Customer's vehicle may have been built with the following: Visible gap in cargo floor Fig.

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1. This bulletin involves filling the gap in the cargo floor pan and painting the area to match. "

11006214

Front Door Intermittently Will Not Unlock With Key Fob.

11001281

"Rear Cargo Door Glass Shattered Customers may experience the following: Rear cargo door glass shattered.

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This bulletin involves inspecting and possibly replacing the glass on both rear cargo doors."

Lighting

5 bulletins
11023326

Exterior Front Lamps Condensation Clearing Procedure *Some customers may report that on occasion vehicle exterior front...

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lamps (headlamps, fog lamps, grille lamps, logo lamps or signature lamps) assemblies are fogged with a light layer of condensation on the inside of the lenses*

11009472

"Forward Collision Warning (FCW) Light On Customers must experience a Malfunction Indicator Lamp (MIL) illumination and...

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the vehicle must exhibit/set the following Diagnostic Trouble Code (DTC): B1006-49 - Half (Haptic Lane Feedback) - Internal Electronic Failure. Customers may experience the following: FCW light on. This bulletin involves updating the FFCM - HALF with the latest software and possibly replacing. "

11008351

Clearance Lamps do Not Turn Off

11007664

"Forward Collision Warning (FCW) Light On Customers must experience a Malfunction Indicator Lamp (MIL) illumination and...

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the vehicle must exhibit/set the following Diagnostic Trouble Code (DTC): B1006-49 - Half (Haptic Lane Feedback) - Internal Electronic Failure. Customers may experience the following: FCW light on. This bulletin involves updating the FFCM - HALF with the latest software and possibly replacing."

11001042

No Crank No Start, Malfunction Indicator Lamp (MIL) on

Pre-Delivery & Maintenance

4 bulletins
11011964

FCA Caribbean Warranty Newsletter Volume 10, Issue 11

11011962

Warranty Newsletter Volume 10, Issue 11

11008757

FCA CARIBBEAN WARRANTY OPERATIONS NEWSLETTER VOLUME 10, ISSUE 9

10251767

Thermostat Assy For 2022-2024MY 3.6L Pentastar Upgrade with P0128 failure code.

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PRIOR TO PERFORMING ANY THERMOSTAT REPLACEMENT, PROCEED WITH INSPECTION INSTRUCTIONS FROM THE LATEST VERSION OF STAR ONLINE PUBLICATION S2309000014

Suspension

3 bulletins
11023168

Shock And Strut Diagnosis And Replacement Guidelines Leaking, noisy, or weak shocks or struts.

11018676

"Shock And Strut Diagnosis And Replacement Guidelines Leaking, noisy, or weak shocks or struts.

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"

10248848

Spring Front Upr - Isolator Before replacing this part.

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Please contact FCA REDACTED CONTENT. ~ If no response in 15 minutes, proceed with repair.

Steering

2 bulletins
11025737

Diagnostic Trouble Codes C2217 And Or C1592.

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Service Electric Power Steering Message On Cluster.

11022185

Service Electric Power Steering Message, C1592-01, C2217-49, C2129-16 Diagnostic Trouble Codes (DTCs)

HVAC & Climate

2 bulletins
11017445

ACTUATOR - A/C AND HEATER

11017435

ACTUATOR - A/C AND HEATER

Transmission

1 bulletin
11024056

948TE Transmission Reaction Shaft Service Bushing Kit Customers may experience a Malfunction Indicator Lamp (MIL)...

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illumination and the vehicle may exhibit/set the following Diagnostic Trouble Code (DTC): P1DB7-00 - Torque Converter Clutch Performance.