2021 Ram Promaster TSBs
189 Technical Service Bulletins across 14 categories
Categories
Engine
52 bulletinsD-25-17 Rev. A ALL Model Years 2019 - 2021 VF, DS, LA, LD and LX with a 3.6L Engine for Camshaft and/or Rocker Arm...
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Replacements
ID-25-14 Rev. A ALL Model Years 2019 - 2021 VF, DS, LA, LD and LX with a 3.6L Engine for Camshaft and/or Rocker Arm...
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Replacements
STARTER - ENGINE
STARTER - ENGINE
Engine Oil Leak
D-25-17 ALL Model Years 2019 - 2021 VF, DS, LA, LD and LX with a 3.6L Engine for Camshaft and Rocker Arm Replacements
ID-25-14 ALL Model Years 2019 - 2021 VF, DS, LA, LD and LX with a 3.6L Engine for Camshaft and Rocker Arm Replacements
Data collection required for all 2020-2026MY vehicles with 3.6L PSU engines during any of their first 3 engine oil changes.
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This data collection is applicable to all vehicle with engines with sales codes: ERG, ERC, EH3 and ERF. To assist with monitoring and quality improvement of the 3.6L engine, every time a vehicle comes for any of the first 3 oil changes, please use wiTECH to record the total engine idle time and the total engine runtime. 1. Prior to perform the oil change connect wiTECH diagnostic tool. 2. Navigate to the topology screen on the action item section. 3. Once the topology screen loads, disconnect wiTECH and continue with oil change.
Engine Rattle Noise
MODULE - ENGINE CONTROLLER
STARTER - ENGINE
Engine Rattle Noise
Engine Noise
Engine Rattle Noise
Engine Oil Leak
Suspected Engine Coolant Leak
Suspected Engine Coolant Leak
ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA).
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For any other MY review and follow instructions from the latest STAR Online S1809000007 available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.
ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA).
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For any other MY (with mileage above 30,000) review and follow instructions from STAR Online S1809000007 REV. C available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.
Suspected engine coolant leak.
Water Quality When Mixed With Engine Coolant
ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA).
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For any other MY review and follow instructions from the latest STAR Online S1809000007 available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.
ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA).
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For any other MY (with mileage above 30,000) review and follow instructions from STAR Online S1809000007 REV. C available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.
Engine MIL Light On. P0572 Brake Switch 1 Stuck On.
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C1205-02 Brake Light Switch General Electric Failure.
Issue involves overheating, running hot, coolant leaks and related symptoms after a Mopar replacement engine has been...
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installed in the vehicle.
Customer Complaint May Include Engine Oil Leak Or Consumption
Remanufactured Transmission Assembly 1.
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All Promaster (VF) 3.6L/62TE equipped vehicles: a) If the transmission bracket to the transmission case fasteners are removed during servicing, the fasteners (Part Number 06511385A$) must be replaced as they are one-time usage. b) Vehicles built prior to 10/23/2015 requires Service Kit PN 68461214AA; includes Transmission Isolator PN 68264483AA, and Adaptation Bracket 68264479AA and Fastener Service Kit PN 68329056AA. c) Vehicles built on or after 10/23/2015 will require only the Fastener Service Kit PN 68329056AA. 2. Only use the reman 62TE specified in StarParts for each model year - Only use R8210327A$ for 2014 - 2018 VF. - Only use R8453637A$ for 2019 VF. - Only use R8599680AA for 2020/1VF. Installing a R8453637A$ or R8599680A$ in a 2014-18 VF will result in a 2014-18 MY core being returned. Mopar can no longer convert 2014-18 VF 62TE core to the 2019-21 version. Continued mis-usage will result in a core shortage. Mopar may deny warranty claims where the incorrect version is used in 2014-18 VF. 3. The engine to transmission dowel pins are critical to the longevity of several components. Verify the dowel pins are in the rear face of engine block before installing a replacement transmission. Mopar will add loose dowel pins with remanufactured 62TE. 4. All 62TE equipped vehicles. If vehicle is jerking/slipping with MIL code(s) P0740 or P2764, check TCC Solenoid operation. If TCC Solenoid is ok, the codes are indicative of a torque converter failure. Replace the torque converter. 5. There may be incorrect fluid measurement on the dipstick tool when checking 62TE fluid level after filling the ATF as per service library specification. Please change with new valve body pan P/N:68145886A$ as there may be incorrect valve body pan is used in Transmission.
Customer Complaint May Include Engine Oil Leak Or Consumption
Customer Complaint May Include Engine Oil Leak Or Consumption
Remanufactured Transmission Assembly 1.
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All Promaster (VF) 3.6L/62TE equipped vehicles: a) If the transmission bracket to the transmission case fasteners are removed during servicing, the fasteners (Part Number 06511385A$) must be replaced as they are one-time usage. b) Vehicles built prior to 10/23/2015 requires Service Kit PN 68461214AA; includes Transmission Isolator PN 68264483AA, and Adaptation Bracket 68264479AA and Fastener Service Kit PN 68329056AA. c) Vehicles built on or after 10/23/2015 will require only the Fastener Service Kit PN 68329056AA. 2. Only use the reman 62TE specified in StarParts for each model year - Only use R8210327A$ for 2014 - 2018 VF. - Only use R8453637A$ for 2019 VF. - Only use R8599680AA for 2020/1VF. Installing a R8453637A$ or R8599680A$ in a 2014-18 VF will result in a 2014-18 MY core being returned. Mopar can no longer convert 2014-18 VF 62TE core to the 2019-21 version. Continued mis-usage will result in a core shortage. Mopar may deny warranty claims where the incorrect version is used in 2014-18 VF. 3. The engine to transmission dowel pins are critical to the longevity of several components. Verify the dowel pins are in the rear face of engine block before installing a replacement transmission. Mopar will add loose dowel pins with remanufactured 62TE. 4. All 62TE equipped vehicles. If vehicle is jerking/slipping with MIL code(s) P0740 or P2764, check TCC Solenoid operation. If TCC Solenoid is ok, the codes are indicative of a torque converter failure. Replace the torque converter. 5. There may be incorrect fluid measurement on the dipstick tool when checking 62TE fluid level after filling the ATF as per service library specification. Please change with new valve body pan P/N:68145886A$ as there may be incorrect valve body pan is used in Transmission.
Issue involves overheating, running hot, coolant leaks and related symptoms after a Mopar replacement engine has been...
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installed in the vehicle.
Remanufactured Transmission Assembly 1.
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All Promaster (VF) 3.6L/62TE equipped vehicles: a) If the transmission bracket to the transmission case fasteners are removed during servicing, the fasteners (Part Number 06511385A$) must be replaced as they are one-time usage. b) Vehicles built prior to 10/23/2015 requires Service Kit PN 68461214AA; includes Transmission Isolator PN 68264483AA, and Adaptation Bracket 68264479AA and Fastener Service Kit PN 68329056AA. c) Vehicles built on or after 10/23/2015 will require only the Fastener Service Kit PN 68329056AA. 2. Only use the reman 62TE specified in StarParts for each model year - Only use R8210327A$ for 2014 - Feb 28, 2019 VF. - Only use R8453637A$ or R8599680A$ for March 1, 2019 and later VF as they have the revised park system. - R8453637A$ and R8599680A$ are physically and functionally equivalent. Installing a R8453637A$ or R8599680A$ in a 2014 - Feb 28, 2019 VF will result in a core with the original park system being returned. Mopar can no longer convert 62TE core with the original park system to the March 1, 2019 and later version. Continued mis-usage will exacerbate the existing core shortage. Mopar may deny warranty claims where the incorrect version is used in 2014-18 VF. 3. The engine to transmission dowel pins are critical to the longevity of several components. Verify the dowel pins are in the rear face of engine block before installing a replacement transmission. Mopar will add loose dowel pins with remanufactured 62TE. 4. All 62TE equipped vehicles. If vehicle is jerking/slipping with MIL code(s) P0740 or P2764, check TCC Solenoid operation. If TCC Solenoid is ok, the codes are indicative of a torque converter failure. Replace the torque converter. 5. There may be incorrect fluid measurement on the dipstick tool when
Customer Complaint May Include Engine Oil Leak Or Consumption
Transmission,Trans Oil Pump,Torque Converter, Flexplate, Rear Seal, Engine NOTE: FOR ALL PROMASTER (VF) 3.6L/62TE...
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EQUIPPED VEHICLES: IF THE TRANSMISSION BRACKET TO THE TRANSMISSION CASE FASTENERS ARE REMOVED DURING SERVICING, THE FASTENERS (Part Number 06511385A$) ARE ONE TIME USEAGE, AND MUST BE REPLACED, AND PROPERLY TORQUED TO 105 NM. Vehicles built prior to 10/23/2015 requires Service Kit PN 68461214AA; includes Transmission Isolator PN 68264483AA, and Adaptation Bracket 68264479AA, Fastener Service Kit PN 68329056AA. Vehicles built after on or after 10/23/2015 will require only the Fastener Service Kit PN 68329056AA For vehicle noise and flexplate found broken on vehicles> 50K miles. 1)Verify and Take pictures of the Trans/engine dowel pin holes, to see if the holes on transbell housing are oblong, send pictures toFCA Redacted Content. 2) Call FCA Redacted Content, if no oblongholes are found to arrange trans swap and fast track the trans back to QEC. If vehicle won?t move and has noise/leaking from transmission bell housing area, check transmission pump bushing. If pump bushing is scored or damaged, replace the pump assembly as opposed to transmission. If vehicle is jerking/slipping with MIL code(s) P0740 or P2764, check TCC Solenoid operation. If TCC Solenoid is ok, the codes are indicative of a torque converter failure. Replace the torque converter. When replacing the long block engine, the VVT Actuator's PN 05184101A* must also be replaced. Engineering is requesting additional information when the long block engine is replaced due to thrust washer failures. Contact FCA Redacted Content.
Remanufactured Transmission Assembly 1.
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All Promaster (VF) 3.6L/62TE equipped vehicles: a) If the transmission bracket to the transmission case fasteners are removed during servicing, the fasteners (Part Number 06511385A$) must be replaced as they are one-time usage. b) Vehicles built prior to 10/23/2015 requires Service Kit PN 68461214AA; includes Transmission Isolator PN 68264483AA, and Adaptation Bracket 68264479AA and Fastener Service Kit PN 68329056AA. c) Vehicles built on or after 10/23/2015 will require only the Fastener Service Kit PN 68329056AA. 2. The engine to transmission dowel pins are critical to the longevity of several components. Verify the dowel pins are in the rear face of engine block before installing a replacement transmission. Mopar will add loose dowel pins with remanufactured 62TE. 3. All 62TE equipped vehicles. If vehicle is jerking/slipping with MIL code(s) P0740 or P2764, check TCC Solenoid operation. If TCC Solenoid is ok, the codes are indicative of a torque converter failure. Replace the torque converter. 4. There may be incorrect fluid measurement on the dipstick tool when checking 62TE fluid level after filling the ATF as per service library specification. Please change with new valve body pan P/N:68145886A$ as there may be incorrect valve body pan is used in Transmission.
Transmission Kit with Torque Converter 1.
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All Promaster (VF) 3.6L/62TE equipped vehicles. If the transmission bracket to the transmission case fasteners are removed during servicing, the fasteners (Part Number 06511385A$) are one-time usage. Vehicles built prior to 10/23/2015 requires Service Kit PN 68461214AA; includes Transmission Isolator PN 68264483AA, and Adaptation Bracket 68264479AA and Fastener Service Kit PN 68329056AA Vehicles built after on or after 10/23/2015 will require only the Fastener Service Kit PN 68329056AA. 2. All 3.6L/62TE equipped vehicles. If the vehicle you are repairing has a crack in the flex plate or failed pump bushing inspect and confirm that both (2) dowel pins are present in the engine block, which align the transmission center line to the crank shaft centerline and visually inspect the dowel alignment holes in the transmission case. If the holes are damaged or elongated the transmission should be replaced to prevent further damage to the transmission/flexplate or pump bushing due to the inability to properly align the engine to the transmission during the repair. 3. All 62TE equipped vehicles. If pump bushing is scored or damaged and the dowel pin alignment holes are ok, replace the pump assembly as opposed to complete transmission. 4. All 62TE equipped vehicles. If vehicle is jerking/slipping with MIL code(s) P0740 or P2764, check TCC Solenoid operation. If TCC Solenoid is ok, the codes are indicative of a torque converter failure. Replace the torque converter.
Transmission,Trans Oil Pump,Torque Converter, Flexplate, Rear Seal, Engine NOTE: FOR ALL PROMASTER (VF) 3.6L/62TE...
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EQUIPPED VEHICLES: IF THE TRANSMISSION BRACKET TO THE TRANSMISSION CASE FASTENERS ARE REMOVED DURING SERVICING, THE FASTENERS (Part Number 06511385A$) ARE ONE TIME USEAGE, AND MUST BE REPLACED, AND PROPERLY TORQUED TO 105 NM. Vehicles built prior to 10/23/2015 requires Service Kit PN 68461214AA; includes Transmission Isolator PN 68264483AA, and Adaptation Bracket 68264479AA, Fastener Service Kit PN 68329056AA. Vehicles built after on or after 10/23/2015 will require only the Fastener Service Kit PN 68329056AA For vehicle noise and flexplate found broken on vehicles> 50K miles. 1)Verify and Take pictures of the Trans/engine dowel pin holes, to see if the holes on transbell housing are oblong, send pictures to FCA Redacted Content. 2) Call FCA Redacted Content, if no oblongholes are found to arrange trans swap and fast track the trans back to QEC. If vehicle won?t move and has noise/leaking from transmission bell housing area, check transmission pump bushing. If pump bushing is scored or damaged, replace the pump assembly as opposed to transmission. If vehicle is jerking/slipping with MIL code(s) P0740 or P2764, check TCC Solenoid operation. If TCC Solenoid is ok, the codes are indicative of a torque converter failure. Replace the torque converter. When replacing the long block engine, the VVT Actuator's PN 05184101A* must also be replaced. Engineering is requesting additional information when the long block engine is replaced due to thrust washer failures. Contact FCA Redacyed Content.
Transmission,Trans Oil Pump,Torque Converter, Flexplate, Rear Seal, Engine NOTE: FOR ALL PROMASTER (VF) 3.6L/62TE...
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EQUIPPED VEHICLES: IF THE TRANSMISSION BRACKET TO THE TRANSMISSION CASE FASTENERS ARE REMOVED DURING SERVICING, THE FASTENERS (Part Number 06511385A$) ARE ONE TIME USEAGE, AND MUST BE REPLACED, AND PROPERLY TORQUED TO 105 NM. Vehicles built prior to 10/23/2015 requires Service Kit PN 68461214AA; includes Transmission Isolator PN 68264483AA, and Adaptation Bracket 68264479AA, Fastener Service Kit PN 68329056AA. Vehicles built after on or after 10/23/2015 will require only the Fastener Service Kit PN 68329056AA For vehicle noise and flexplate found broken on vehicles> 50K miles. 1)Verify and Take pictures of the Trans/engine dowel pin holes, to see if the holes on transbell housing are oblong, send pictures to FCA Redacted Content. 2) Call FCA Redacted Content, if no oblongholes are found to arrange trans swap and fast track the trans back to QEC. If vehicle won?t move and has noise/leaking from transmission bell housing area, check transmission pump bushing. If pump bushing is scored or damaged, replace the pump assembly as opposed to transmission. If vehicle is jerking/slipping with MIL code(s) P0740 or P2764, check TCC Solenoid operation. If TCC Solenoid is ok, the codes are indicative of a torque converter failure. Replace the torque converter. When replacing the long block engine, the VVT Actuator's PN 05184101A* must also be replaced. Engineering is requesting additional information when the long block engine is replaced due to thrust washer failures. Contact FCA Redacted Content.
Remanufactured Transmission Assembly 1.
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All Promaster (VF) 3.6L/62TE equipped vehicles: a) If the transmission bracket to the transmission case fasteners are removed during servicing, the fasteners (Part Number 06511385A$) must be replaced as they are one-time usage. b) Vehicles built prior to 10/23/2015 requires Service Kit PN 68461214AA; includes Transmission Isolator PN 68264483AA, and Adaptation Bracket 68264479AA and Fastener Service Kit PN 68329056AA. c) Vehicles built on or after 10/23/2015 will require only the Fastener Service Kit PN 68329056AA. 2. Only use the reman 62TE specified in StarParts for each model year - Only use R8210327A$ for 2014 - 2018 VF. - Only use R8453637A$ for 2019 VF. - Only use R8599680AA for 2020/1VF. Installing a R8453637A$ or R8599680A$ in a 2014-18 VF will result in a 2014-18 MY core being returned. Mopar can no longer convert 2014-18 VF 62TE core to the 2019-21 version. Continued mis-usage will result in a core shortage. Mopar may deny warranty claims where the incorrect version is used in 2014-18 VF. 3. The engine to transmission dowel pins are critical to the longevity of several components. Verify the dowel pins are in the rear face of engine block before installing a replacement transmission. Mopar will add loose dowel pins with remanufactured 62TE. 4. All 62TE equipped vehicles. If vehicle is jerking/slipping with MIL code(s) P0740 or P2764, check TCC Solenoid operation. If TCC Solenoid is ok, the codes are indicative of a torque converter failure. Replace the torque converter. 5. There may be incorrect fluid measurement on the dipstick tool when checking 62TE fluid level after filling the ATF as per service library specification. Please change with new valve body pan P/N:68145886A$ as there may be incorrect valve body pan is used in Transmission.
Transmission,Trans Oil Pump,Torque Converter, Flexplate, Rear Seal, Engine NOTE: FOR ALL PROMASTER (VF) 3.6L/62TE...
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EQUIPPED VEHICLES: IF THE TRANSMISSION BRACKET TO THE TRANSMISSION CASE FASTENERS ARE REMOVED DURING SERVICING, THE FASTENERS (Part Number 06511385A$) ARE ONE TIME USEAGE, AND MUST BE REPLACED, AND PROPERLY TORQUED TO 105 NM. Vehicles built prior to 10/23/2015 requires Service Kit PN 68461214AA or 68501446AA; includes Transmission Isolator PN 68264483AA, and Adaptation Bracket 68264479AA, & Fastener Service Kit PN 68329056AA. Vehicles built after on or after 10/23/2015 will require only the Fastener Service Kit PN 68329056AA or 68501448AA For vehicle noise and flexplate found broken on vehicles> 50K miles. 1)Verify and Take pictures of the Trans/engine dowel pin holes, to see if the holes on transbell housing are oblong, send pictures to FCA Redacted Content. 2) Call FCA Redacted Content, if no oblongholes are found to arrange trans swap and fast track the trans back to QEC. If vehicle won?t move and has noise/leaking from transmission bell housing area, check transmission pump bushing. If pump bushing is scored or damaged, replace the pump assembly as opposed to transmission. If vehicle is jerking/slipping with MIL code(s) P0740 or P2764, check TCC Solenoid operation. If TCC Solenoid is ok, the codes are indicative of a torque converter failure. Replace the torque converter. When replacing the long block engine, the VVT Actuator's PN 05184101A* must also be replaced. Engineering is requesting additional information when the long block engine is replaced due to thrust washer failures. Contact FCA Redacted Content.
Customer Complaint May Include Engine Oil Leak Or Consumption
CAMSHAFT - INTAKE
TUBE - TURBO WATER FEED
Remanufactured Transmission Assembly 1.
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All Promaster (VF) 3.6L/62TE equipped vehicles: a) If the transmission bracket to the transmission case fasteners are removed during servicing, the fasteners (Part Number 06511385A$) must be replaced as they are one-time usage. b) Vehicles built prior to 10/23/2015 requires Service Kit PN 68461214AA; includes Transmission Isolator PN 68264483AA, and Adaptation Bracket 68264479AA and Fastener Service Kit PN 68329056AA. c) Vehicles built on or after 10/23/2015 will require only the Fastener Service Kit PN 68329056AA. 2. Only use the reman 62TE specified in StarParts for each model year - Only use R8210327A$ for 2014 - 2018 VF. - Only use R8453637A$ for 2019 VF. - Only use R8599680AA for 2020/1VF. Installing a R8453637A$ or R8599680A$ in a 2014-18 VF will result in a 2014-18 MY core being returned. Mopar can no longer convert 2014-18 VF 62TE core to the 2019-21 version. Continued mis-usage will result in a core shortage. Mopar may deny warranty claims where the incorrect version is used in 2014-18 VF. 3. The engine to transmission dowel pins are critical to the longevity of several components. Verify the dowel pins are in the rear face of engine block before installing a replacement transmission. Mopar will add loose dowel pins with remanufactured 62TE. 4. All 62TE equipped vehicles. If vehicle is jerking/slipping with MIL code(s) P0740 or P2764, check TCC Solenoid operation. If TCC Solenoid is ok, the codes are indicative of a torque converter failure. Replace the torque converter. 5. There may be incorrect fluid measurement on the dipstick tool when checking 62TE fluid level after filling the ATF as per service library specification. Please change with new valve body pan P/N:68145886A$ as there may be incorrect valve body pan is used in Transmission.
FCA US has decided that certain 2021 RAM 3500 ProMaster vehicles fail to confo1m to Federal Motor Vehicle Safety Standard (FMVSS) No.
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208 S7.l.l.5 requires that, "Each designated seating position, shall have a seat belt assembly whose lap belt portion is lockable so that the seat belt assembly can be used to tightly secure a child restraint system". It is extremely important to take steps now to repair your vehicle to ensure the safety of you and your passengers.
Customer Complaint May Include Engine Oil Leak Or Consumption
Remanufactured Transmission Assembly 1.
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All Promaster (VF) 3.6L/62TE equipped vehicles: a) If the transmission bracket to the transmission case fasteners are removed during servicing, the fasteners (Part Number 06511385A$) must be replaced as they are one-time usage. b) Vehicles built prior to 10/23/2015 requires Service Kit PN 68461214AA; includes Transmission Isolator PN 68264483AA, and Adaptation Bracket 68264479AA and Fastener Service Kit PN 68329056AA. c) Vehicles built on or after 10/23/2015 will require only the Fastener Service Kit PN 68329056AA. 2. The engine to transmission dowel pins are critical to the longevity of several components. Verify the dowel pins are in the rear face of engine block before installing a replacement transmission. Mopar will add loose dowel pins with remanufactured 62TE. 3. All 62TE equipped vehicles. If vehicle is jerking/slipping with MIL code(s) P0740 or P2764, check TCC Solenoid operation. If TCC Solenoid is ok, the codes are indicative of a torque converter failure. Replace the torque converter. 4. There may be incorrect fluid measurement on the dipstick tool when checking 62TE fluid level after filling the ATF as per service library specification. Please change with new valve body pan P/N:68145886A$ as there may be incorrect valve body pan is used in Transmission.
Transmission,Trans Oil Pump,Torque Converter, Flexplate, Rear Seal, Engine NOTE: FOR ALL PROMASTER (VF) 3.6L/62TE...
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EQUIPPED VEHICLES: IF THE TRANSMISSION BRACKET TO THE TRANSMISSION CASE FASTENERS ARE REMOVED DURING SERVICING, THE FASTENERS (Part Number 06511385A$) ARE ONE TIME USEAGE, AND MUST BE REPLACED, AND PROPERLY TORQUED TO 105 NM. Vehicles built prior to 10/23/2015 requires Service Kit PN 68461214AA; includes Transmission Isolator PN 68264483AA, and Adaptation Bracket 68264479AA, Fastener Service Kit PN 68329056AA. Vehicles built after on or after 10/23/2015 will require only the Fastener Service Kit PN 68329056AA For vehicle noise and flexplate found broken on vehicles> 50K miles. 1)Verify and Take pictures of the Trans/engine dowel pin holes, to see if the holes on transbell housing are oblong, send pictures to FCA Redacted Content. 2) Call FCA Redacted Content, if no oblongholes are found to arrange trans swap and fast track the trans back to QEC. If vehicle won?t move and has noise/leaking from transmission bell housing area, check transmission pump bushing. If pump bushing is scored or damaged, replace the pump assembly as opposed to transmission. If vehicle is jerking/slipping with MIL code(s) P0740 or P2764, check TCC Solenoid operation. If TCC Solenoid is ok, the codes are indicative of a torque converter failure. Replace the torque converter. When replacing the long block engine, the VVT Actuator's PN 05184101A* must also be replaced. Engineering is requesting additional information when the long block engine is replaced due to thrust washer failures. Contact FCA Redacyed Content.
Customer complaint may include engine oil leak/consumption.
ADAPTER, Engine Oil Filter (Pentastar V6) All vehicles equipped with a 3.2L or 3.6L except for model year 2014 vehicles...
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with leak concern: 1) Ensure the Oil Filter Adapter (OFA) Cap O-ring is seated in the proper groove in the cap and not damaged or cut. 2) If replacing the (OFA) due to a leak detected between (OFA) and block. Ensure the torque on the 5 bolts are torqued to 12nm. If not record the actual values, torque to 12nm and contact the FCA employees listed below. 3) Remove the (OFA) and replace the O-ring and gaskets only (Kit #68191356A$), NOT THE OFA. 4) If oil was drained, add oil dye to ensure the leak is repaired. For model year 2014 vehicles replace the Oil Filter Adaptor. 5) When replacing PN's 68310865A$ & 68308741A$, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.
Transmission Kit with Torque Converter 1.
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All Promaster (VF) 3.6L/62TE equipped vehicles. If the transmission bracket to the transmission case fasteners are removed during servicing, the fasteners (Part Number 06511385A$) are one-time usage. Vehicles built prior to 10/23/2015 requires Service Kit PN 68461214AA; includes Transmission Isolator PN 68264483AA, and Adaptation Bracket 68264479AA and Fastener Service Kit PN 68329056AA Vehicles built after on or after 10/23/2015 will require only the Fastener Service Kit PN 68329056AA. 2. All 3.6L/62TE equipped vehicles. If the vehicle you are repairing has a crack in the flex plate or failed pump bushing inspect and confirm that both (2) dowel pins are present in the engine block, which align the transmission center line to the crank shaft centerline and visually inspect the dowel alignment holes in the transmission case. If the holes are damaged or elongated the transmission should be replaced to prevent further damage to the transmission/flexplate or pump bushing due to the inability to properly align the engine to the transmission during the repair. 3. All 62TE equipped vehicles. If pump bushing is scored or damaged and the dowel pin alignment holes are ok, replace the pump assembly as opposed to complete transmission. 4. All 62TE equipped vehicles. If vehicle is jerking/slipping with MIL code(s) P0740 or P2764, check TCC Solenoid operation. If TCC Solenoid is ok, the codes are indicative of a torque converter failure. Replace the torque converter.
Transmission,Trans Oil Pump,Torque Converter, Flexplate, Rear Seal, Engine NOTE: FOR ALL PROMASTER (VF) 3.6L/62TE...
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EQUIPPED VEHICLES: IF THE TRANSMISSION BRACKET TO THE TRANSMISSION CASE FASTENERS ARE REMOVED DURING SERVICING, THE FASTENERS (Part Number 06511385A$) ARE ONE TIME USEAGE, AND MUST BE REPLACED, AND PROPERLY TORQUED TO 105 NM. Vehicles built prior to 10/23/2015 requires Service Kit PN 68461214AA; includes Transmission Isolator PN 68264483AA, and Adaptation Bracket 68264479AA, Fastener Service Kit PN 68329056AA. Vehicles built after on or after 10/23/2015 will require only the Fastener Service Kit PN 68329056AA For vehicle noise and flexplate found broken on vehicles> 50K miles. 1)Verify and Take pictures of the Trans/engine dowel pin holes, to see if the holes on transbell housing are oblong, send pictures to FCA Redacted Content. 2) Call FCA Redacted Content, if no oblongholes are found to arrange trans swap and fast track the trans back to QEC. If vehicle won?t move and has noise/leaking from transmission bell housing area, check transmission pump bushing. If pump bushing is scored or damaged, replace the pump assembly as opposed to transmission. If vehicle is jerking/slipping with MIL code(s) P0740 or P2764, check TCC Solenoid operation. If TCC Solenoid is ok, the codes are indicative of a torque converter failure. Replace the torque converter. When replacing the long block engine, the VVT Actuator's PN 05184101A* must also be replaced. Engineering is requesting additional information when the long block engine is replaced due to thrust washer failures. Contact FCA Redacted Content.
Other
35 bulletinsWATER PUMP
WATER PUMP
Water Pump & Chain Case Cover
Water Pump & Chain Case Cover
CAMERA REAR VIEW
CAMERA REAR VIEW
CAMERA REAR VIEW
CAMERA REAR VIEW
CAMERA REAR VIEW
BOLT - HEX FLANGE HEAD
RESERVOIR - COOLANT
LIFTER, Hydraulic Roller Deactivating Please do not replace MDS lifters because the disconnecting pin is not lined up,...
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this is normal and not a defect.
FLOOR FRONT CARPET As of August 16, 2023, the front carpet is no longer standard, claims for shortages and errors will...
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be denied.
No Crank, No Start, No Fault Codes
No Crank, No Start, No Fault Codes
Outer Half Shaft Boot Replacement
SHAFT, Axle Half (Right/Left) There is a Boot Repair Kit available for this half shaft.
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Please review TSB 03-002-22 for information on the Boot Repair Kit.
If a Mopar oil filter is not available, use a filter that meets or exceeds USCAR36 specification and is compatible with...
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semi and full synthetic oils.
Customer Satisfaction Notification.
No Crank, No Start, No Fault Codes
No Crank, No Start, No Fault Codes
Outer Half Shaft Boot Replacement
SHAFT, Axle Half (Right/Left) There is a Boot Repair Kit available for this half shaft.
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Please review TSB 03-002-22 for information on the Boot Repair Kit.
Customer Satisfaction Notification YA9 D-Pillar Power Outlet
No Crank, No Start, No Fault Codes
Outer Half Shaft Boot Replacement
SHAFT, Axle Half (Right/Left) There is a Boot Repair Kit available for this half shaft.
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Please review TSB 03-002-22 for information on the Boot Repair Kit.
Vehicle Cranks Slowly When Starting
Remote Start Does Not Function, No Response
Remote Start Does Not Function, No Response
BASE - FLOOR CONSOLE
Outer Half Shaft Boot Replacement
SHAFT, Axle Half (Right/Left) There is a Boot Repair Kit available for this half shaft.
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Please review TSB 03-002-22 for information on the Boot Repair Kit.
No Crank, No Start, No Fault Codes
Vehicle Cranks Slowly When Starting
Electrical
35 bulletinsStart Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...
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Battery Charging Message, Presence of IBS Related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
High Voltage Air Conditioning Refrigerant Dye
Decreased Remote Start And RKE Range.
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Tire Pressure Sensors Values Are Not Displayed
"CANISTER Vapor -If an issue is detected with the Evaporative System Integrity Module (ESIM) Detector and not the Vapor...
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Canister, only replace the ESIM Detector. -Before replacing the Vapor Canister due to Hard to Fill condition, replicate the condition at the Gas Station. If the condition is replicated, then check: 1) for kinked or pinched Clean Air Hose between the ESIM and the EVAP Air Filter; 2) for plugged EVAP Air Filter; 3) for kinked or pinched Vapor Hose between the Fuel Tank and the Vapor Canister. If the EVAP Filter is restricted, the replace the Filter. -Check if the Vapor Canister is flooded with fuel or the Recirculation Line has fuel. If fuel is found in the Vapor Canister or the Recirculation Line, then drop the Fuel Tank, remove the FDM Lock Ring to check if the internal Vapor Line is properly connected to the FDM Port. If the Vapor Line is not connected, then drain the fuel from the internal Vapor Line and properly connect to the FDM. Replace the Vapor Canister and the ESIM."
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...
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Battery Charging Message, Presence of IBS Related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...
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Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
Battery Drain Suspected or "Identified" From USB or Media Hub
"Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...
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Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On "
"Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...
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Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On "
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...
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Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website...
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to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.
Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website...
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to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...
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Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
Telematic box module 2
Decreased Remote Start And RKE Range.
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Tire Pressure Sensors Values Are Not Displayed
No Start, Cannot Complete Module Replace, Proxi Or Module Proxi Configuration
No Start, After Flash And Or PCM Replace, DTC P0513 Invalid Skim Key Setting
Battery Drain Concern, Dual USB Port Normal Operational Draw, Extended Illumination Or Extended Operation After Key Off
Decreased Remote Start And RKE Range.
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Tire Pressure Sensors Values Are Not Displayed
No Start, After Flash And Or PCM Replace, DTC P0513 Invalid Skim Key Setting
Battery Drain Concern, Dual USB Port Normal Operational Draw, Extended Illumination Or Extended Operation After Key Off
MODULE, Body Controller (BCM) Do not replace the BCM for a lighting issue on Amazon vehicles.
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Please remove the D-Pillar cover and inspect the wiring for the left rear tail light. There is known issue with a Utilmaster installed jumper harness that makes the Left Rear Tail Lamp inoperative. Unplug jumper and reinstall the factory connector to the Tail Lamp to verify normal operation. For a replacement jumper please contact Ultimaster at 800-237-7806.
No Start, Cannot Complete Module Replace, Proxi Or Module Proxi Configuration
Customer complaint includes a Mil-on condition.
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Upon further investigation, one or more of the following fault codes may be set in the PCM:
Battery Tester Warranty Code Procedures, Midtronics Charger Update Process
Battery Tester Warranty Code Procedures, Medtronic Update Process
No Start, After Flash And Or PCM Replace, DTC P0513 Invalid Skim Key Setting
Battery Drain Concern, Dual USB Port Normal Operational Draw, Extended Illumination Or Extended Operation After Key Off
Key Cannot Be Removed From Ignition, Or No Start concerns
Key Cannot Be Removed From Ignition, Or No Start concerns
Key Cannot Be Removed From Ignition
Customer complaint includes a Mil-on condition.
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Upon further investigation, one or more of the following fault codes may be set in the PCM:
No Start, After Flash And Or PCM Replace, DTC P0513 Invalid Skim Key Setting
Battery Drain Concern, Dual USB Port Normal Operational Draw, Extended Illumination Or Extended Operation After Key Off
Key Cannot Be Removed From Ignition
Body & Paint
21 bulletinsWindshield Crack at Lower Edge Customers may comment on the following: A crack (or cracks) at the bottom of the windshield.
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This bulletin involves replacing the windshield.
Front Door Intermittently Will Not Unlock With Key Fob.
Mirror
D-Pillar Upper LT,D-Pillar Upper RT,Plug Retractor C-Pillar Plasti Beginning 2023 Model Year the D-Pillar Trims are no...
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longer included in the original vehicle build. Warranty claims for shortage and error will be subject to change back.
Wind Or Whistle Noise From Windshield
Outside Power Folding Mirror Shakes Vibrates Or Is Loose
MIRROR, Outside Rearview, Includes Mirror Glass For exterior mirror not locking in the correct position or not working,...
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please contact FCA Redacted Content before any replacement. If no response in 15 minutes, proceed with repair.
Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through...
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primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural components.
Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through...
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primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural components.
Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through...
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primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural components.
Wind Or Whistle Noise From Windshield
Outside Power Folding Mirror Shakes Vibrates Or Is Loose
MIRROR, Outside Rearview, Includes Mirror Glass For exterior mirror not locking in the correct position or not working,...
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please contact FCA Redacted Content before any replacement. If no response in 15 minutes, proceed with repair.
Wind Or Whistle Noise From Windshield
Outside Power Folding Mirror Shakes Vibrates Or Is Loose
MIRROR, Outside Rearview, Includes Mirror Glass For exterior mirror not locking in the correct position or not working,...
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please contact FCA Redacted Content before any replacement. If no response in 15 minutes, proceed with repair.
LATCH - FRONT DOOR
GLASS - SUNROOF
Wind Or Whistle Noise From Windshield
Outside Power Folding Mirror Shakes Vibrates Or Is Loose
MIRROR, Outside Rearview, Includes Mirror Glass For exterior mirror not locking in the correct position or not working,...
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please contact FCA Redacted Content before any replacement. If no response in 15 minutes, proceed with repair.
Infotainment
9 bulletinsIntermittent Uconnect Box Requires Service Message.
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TBM Setting Stored Or Pending DTCs B22A9, B1560, B1561, B1562
Apple CarPlay Does Not Complete The First Initial Wireless Connection.
Uconnect Box Require Service Message
Navigation (NAV) Reboot When MOTA Fails The customer may describe one of more of the following: ? Radio navigation...
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continues to reboot after a Map Update (MOTA). ? Navigation regularly cuts out and back on again. ? Radio switches to navigation without customer's input. This bulletin involves updating the Navigation maps via USB.
Dash Lights Flicker, Wipers And Door Locks Cycle On/Off While Driving, Cluster EVIC And Radio Inoperative
Dash Lights Flicker, Wipers And Door Locks Cycle On/Off While Driving, Cluster EVIC And Radio Inoperative
Media Device Connection Guidelines For Bluetooth, Apple CarPlay, Android Auto Or USB To The Radio Head Unit
Dash Lights Flicker, Wipers And Door Locks Cycle On/Off While Driving, Cluster EVIC And Radio Inoperative
Dash Lights Flicker, Wipers And Door Locks Cycle On/Off While Driving, Cluster EVIC And Radio Inoperative
Transmission
9 bulletinsD-23-24 Rev. B TERMINATION of 2019 - 2021 RAM Promaster (VF) 62TE Transmission Core Returns
TRANS WITH TORQUE CONVERT Transmission failures "after" 44A/61A has been completed are not recall related.
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Service transmission part numbers should be ordered R8210327AG (MY14-19) or R8453637AB (MY19-21)
"TRANS KIT WITH TORQUE Transmission failures ""after"" 44A/61A has been completed are not recall related.
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Service transmission part numbers should be ordered R8210327AG (MY14-19) or R8453637AB (MY19-21)"
"INCENTIVE AND SUPPLEMENTAL SERVICE PROCEDURE ENHANCEMENT: 2019-2021 PROMASTER TRANSMISSION - PN R8453637AB"
Trans Kit with Torque Converte Note: When ordering this transmission, dealer must include the VIN in "Order Entry."...
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Orders without a VIN may be cancelled.
WARRANTY BULLETIN D-23-24 2019 - 2021 RAM Promaster (VF) 62TE Transmission Core Returns (Rev.A )
Gear Ratio DTC?s, Transmission Shift Concerns, Does Not Shift At Times, Shudders
Transmission And Transmission Bracket Service
Transmission And Transmission Bracket Service
Suspension
5 bulletinsShock And Strut Diagnosis And Replacement Guidelines Leaking, noisy, or weak shocks or struts.
"Shock And Strut Diagnosis And Replacement Guidelines Leaking, noisy, or weak shocks or struts.
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"
USB Hub In-Operable
USB PORT, Media Hub For Android Auto and Apple Carplay issues, do not replace this part.
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Android Auto and Apple Carplay applications may not operate with the vehicle if an aftermarket cable is being used. Verify the functionality of these applications using an OEM Apple Lightning cable or an OEM provided USB cable for Android phones before performing any additional troubleshooting. For questions regarding Android Auto or Apply Carplay functionality, please contact FCA Redacted Content. If no response in 15 minutes, proceed with repair.
HUB AND BEARING - WHEEL
HVAC & Climate
5 bulletinsACTUATOR - A/C AND HEATER
ACTUATOR - A/C AND HEATER
A/C Diagnostic LOP Change
A/C Diagnostic LOP Change (Except Alfa Romeo Vehicles)
A/C does not cool and vehicle is low on Freon charge but no leak is found with sniffer or black light anywhere in the...
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system
Fuel System
5 bulletinswiTECH Small Leak Verification Test (SLVT) - P0456-EVAP SYSTEM SMALL LEAK
Updated Fuel Filler Cap This bulletin involves updating the fuel filler cap with improved version.
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Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find that one or more of the following Diagnostic Trouble Codes (DTCs) have been set: P0455 - EVAP System Large Leak. P0456 - EVAP System Small Leak. P04EC - EVAP System Large Leak Detected - Fuel Tank Side. P04EE - EVAP System Very Small Leak Detected - Fuel Tank Side.
Updated Fuel Filler Cap This bulletin involves updating the fuel filler cap with improved version.
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Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find that one or more of the following Diagnostic Trouble Codes (DTCs) have been set: P0455 - EVAP System Large Leak. P0456 - EVAP System Small Leak. P04EC - EVAP System Large Leak Detected - Fuel Tank Side. P04EE - EVAP System Very Small Leak Detected - Fuel Tank Side.
Updated Fuel Filler Cap This bulletin involves updating the fuel filler cap with improved version.
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Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find that one or more of the following Diagnostic Trouble Codes (DTCs) have been set: P0455 - EVAP System Large Leak. P0456 - EVAP System Small Leak. P04EC - EVAP System Large Leak Detected - Fuel Tank Side. P04EE - EVAP System Very Small Leak Detected - Fuel Tank Side.
MUFFLER AND TAILPIPE ? EXHAUST
Lighting
4 bulletinsExterior Front Lamps Condensation Clearing Procedure *Some customers may report that on occasion vehicle exterior front...
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lamps (headlamps, fog lamps, grille lamps, logo lamps or signature lamps) assemblies are fogged with a light layer of condensation on the inside of the lenses*
Turn Signals Or Hazard Lights Acting Erratically
Base Headlamp Bright, Base Headlamp Black
Turn Signals Or Hazard Lights Acting Erratically
Brakes
4 bulletinsPAD KIT - FRONT DISC BRAKE
PAD KIT - FRONT DISC BRAKE
PAD KIT - FRONT DISC BRAKE
Rear Shock Eye Can Detach From Shock Body This bulletin involves inspecting the Julian date on both the left and right...
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rear shock absorbers and possibly replacing one or both rear shock absorbers. The customer may comment on one or more of the following:A clunk noise from the rear of the vehicle. A harsh or bouncy ride.
Pre-Delivery & Maintenance
3 bulletinsThermostat Assy For 2022-2024MY 3.6L Pentastar Upgrade with P0128 failure code.
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PRIOR TO PERFORMING ANY THERMOSTAT REPLACEMENT, PROCEED WITH INSPECTION INSTRUCTIONS FROM THE LATEST VERSION OF STAR ONLINE PUBLICATION S2309000014
FCA Caribbean Warranty Bulletin ID-23-20 "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC
Lubrication and Maintenance Fluids If MOPAR fluids and chemicals are not readily available, please review Service...
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Library for specifications so a suitable alternative can be used
Steering
1 bulletinLow Pressure Power Steering Line Servicing For Leak Concerns.
Hybrid & EV
1 bulletinWarranty Bulletin D-16-03 - "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC (Rev.
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B)