2023 Ram 5500 TSBs
270 Technical Service Bulletins across 16 categories
Categories
Electrical
47 bulletinsDiagnostic Trouble Code (DTC) P2459-00 Particulate Filter Regeneration Too Frequent Setting in the Powertrain Control...
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Module (PCM) or Under Fueling or Over Fueling Condition After Fuel Injector(s) Replacement
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...
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Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
Flash: Powertrain Control Module (PCM) Updates **Customers must experience a Malfunction Indicator Lamp (MIL)...
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illumination and the vehicle must SYMPTOM: exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): P0128-00 - Thermostat Rationality. P24A4-00 - Particulate Filter Restriction - Soot Accumulation Too High. P208B-00 - Reductant Pump 1 Control Performance.** Customers may experience one or more of the following: Lower than expected fuel economy when vehicle is lightly loaded, operating in stop and go traffic and at lower speeds. Long cranking / extended starting times. **Other software enhancement included with this update: "Air Handling Performance Test" is now available to help troubleshoot air handling DTCs.** This bulletin involves reprogramming the PCM with the latest available software.
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...
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Battery Charging Message, Presence of IBS Related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
Rain Sensing Auto Wipers and Auto on Head Lamps Inoperative.
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Rain Sensor Internal Failure.
Rain Sensing Auto Wipers and Auto on Head Lamps Inoperative.
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Rain Sensor Internal Failure.
Telematics Box Module (TBM) Backup Battery Replacement When DTC B1E21 Is Present Technicians may experience a...
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Malfunction Indicator Lamp (MIL) illumination and the vehicle may exhibit/set the following Diagnostic Trouble Code (DTC): B1E21-96 - Backup Battery Component Internal Failure.
Telematics Box Module (TBM) Software Updating from 5.39 to 5.65 *Customers must experience a Malfunction Indicator Lamp...
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(MIL) illumination and the vehicle must exhibit/set the following Diagnostic Trouble Code (DTC): B2206-00 - Current VIN Missing / Mismatch.** Customers may experience the following: **SOS Unavailable message pops up on radio during a remote start event due to TBM DTC B2206-00. This bulletin involves reprogramming the TBM with the latest available software.Telematics Box Module (TBM) Software Updating from 5.39 to 5.65 *Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must exhibit/set the following Diagnostic Trouble Code (DTC): B2206-00 - Current VIN Missing / Mismatch.** Customers may experience the following: **SOS Unavailable message pops up on radio during a remote start event due to TBM DTC B2206-00. This bulletin involves reprogramming the TBM with the latest available software.
If the DTC B1E21-96: Backup Battery-Component Internal Failure is active and customer states Popup message will show at...
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the radio: "Battery of Uconnect Box requires service. SOS call and related functions may be unavailable. Please visit an authorized dealer." PLEASE do not Replace the TBM module, only replace TBM Internal Battery (inside Telematics Box Module) and order PN68493347
Telematics Box Module (TBM) Backup Battery Replacement When DTC B1E21 Is Present echnicians may experience a Malfunction...
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Indicator Lamp (MIL) illumination and the vehicle may exhibit/set the following Diagnostic Trouble Code (DTC): B1E21-96 - Backup Battery Component Internal Failure
DETECTOR - EVAPORATIVE SYSTEM INTEGRITY MODULE
DETECTOR - EVAPORATIVE SYSTEM INTEGRITY MODULE
Telematics Box Module (TBM) Firmware Over The Air (FOTA) Software Updating from 5.39 to 5.65 Customers may experience the following: No connectivity.
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This bulletin involves flashing the TBM to the latest software level in the case that the FOTA did not function.
Tire Pressure Monitor (TPM) Warning Lamp On Or Flashing.
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Sensor(s) Not Reading And Or Showing Dashes.
"Global Telematics Box Module Over The Air Update from 5.39.1 to 5.65 TBM2.0 Software Version (FOTA) Customers may...
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experience one or more of the following: - Error display of ""Uconnect Box Requires Service/Wifi Unavailable"" popups; [ TBM DTC B22A9-96 Internal Performance Failure ]. - Error display of ""Uconnect Box Requires Service"" pop-ups; [ TBM DTCs B1560, B1561, B1562 - Antenna loose connection ]."
Module, Urea Pump/Level: HD 6.7L (ETL/ETN/ETM) with Mil On P21C4-00 (Reductant Line Heater Relay Control Circuit High /...
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U11C1-00 (Reductant Control Module Received Implausible Data From ECM/PCM), do not replace the DEF Pump. Follow TSB's released and appropriate Service Diagnostics.
"6 CONTROL UNIT, Diesel Exhaust Customer complaints with malfunction light illuminated on 2019 thru 2024 MY DJ / D2 / DD...
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/ DP vehicles with 6.7L (ETL / ETM / ETN) built on or before October 15,2024 and exhibiting DTCs P21C4-00 (Reductant Line Heater Relay Control Circuit High) and / or U11C1-00 (Reductant Control Module received implausible Data from ECM / PCM). These DTCs will occur after installation of service DCU 68458603AB. Do not replace parts until after the TSB 25-008-24 is performed. If the DTC(s) continue to set, then follow the Service Diagnostics for the applicable DTC."
Malfunction Indicator Lamp (MIL) Illumination, Diagnostic Trouble Codes (DTCs) P21C4 (Diesel Exhaust Fluid) Reductant...
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Line Heater Control Circuit High, and U11C1 Reductant Control Module Received Implausible Data From ECM/PCM, Set
SWITCH AND BEZEL Front Door Before replacing the Window Switch/Mirror Switch, please follow these steps: 1.- Check for...
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what DTC are detected and take proper steps acceding to the DTC's. 2.- Make sure all the switches are properly connected to their harness, disconnect the switch and reconnect it. 3.- Review the window Switch for any physical issue (Button stuck, broken) If after performing these steps the switch remains faulty. Follow suggested repairs per diagnostics performed.
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...
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Battery Charging Message, Presence of IBS Related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
MODULE Steering Control Before replacing the steering column control module (SCCM) due to turn signal inop, wipers inop,...
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steering controls inop, TCS light DTC C0051 or horn blowing while turning, please follow these steps: 1.- Refer to service library procedure and follow diagnosis steps. 2.- If failure still present, make sure all the switches', horn's, airbag's harness are properly connected and there is no corrosion or pinching, disconnect the switches & reconnect them, and reverify the issue. 3.- Verify if failure is still present, review if there is lack of communication between SCCM and BCM. For example, activate turn signals or wipers. 4.- Read at the BCM diagnosis session if BCM is receiving information from SCCM. Through diagnosis review if activation from horn, wipers or turn signal is requested and are working. 5.- Disconnect the SCCM fuse for around 30s,and repeat the previous steps to see if failure still present. 6.- Do a hard reset to BCM and evaluate if any DTC is set. Retest if failure still present. 7.- Before replacing the SCCM disconnect it and reconnect it again. If there are no DTC's active, physical defects, steering controls inop, wipers inop, nor turn signal inop, horn inop, then SCCM does not need to be replaced.
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...
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Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
Push to Start Button Has a Delay Switching Ignition Positions, DTCs (Diagnostic Trouble Codes), B1A7D-2A Start Button -...
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Stuck, U103C-00 KIN/IGNM Communication
"Flash: Diesel Exhaust Fluid (DEF) Dosing Control Unit (DCU) Update Customers must experience a Malfunction Indicator...
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Lamp (MIL) illumination and the vehicle must exhibit/set the following Diagnostic Trouble Code (DTC): P21C4-00 - Reductant Line Heater Relay Control Circuit High. U11C1-00 - Reductant Control Module Received Implausible Data From ECM/PCM. These DTCs will occur after installation of service DCU 68458603AB. This bulletin involves reprogramming the DCU with the latest available software."
Tire Pressure Lamp Flashing, No Tire Pressures Displayed, Tire Pressure Module (TPM) System Unavailable Message...
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Displayed on Cluster
Battery Drain Suspected or "Identified" From USB or Media Hub
"Radio Over The Air Update to T27.46 Software Version Customers may also experience one or more of the following: Navigation signal drops out.
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Maps not loading on the Instrument Panel Cluster (IPC) display. Cannot change satellite stations, display shows one station on screen but is playing another. Battery drain. A Black screen after clicking accept at start up (Rearview camera functions normally). Radio resets (Rearview camera functions normally). Wireless connectivity disconnecting. CarPlay icon does not appear in device manager. Audio disruptions. SXMT inoperative. Audio mute. Passenger screen blank. Passenger screen apps missing. Missing profiles icon. IPC displays incorrect audio source. Radio is slow to respond. Trailer tire pressure configurations deleted. Steering wheel controls skipping SXMT channels. Recent calls not displayed. Phone audio playing when ignition is off. In addition, the following software enhancement(s) are available: Icon size/layout improvements. Carplay/Android Auto improvements. Uconnect Phone improvements. FOTA improvements. Passenger screen camera app improvements. Voice Recognition (VR) command improvements. This bulletin provides information regarding the latest FOTA update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from T25.48 or T25.51 to T27.46."
MODULE Steering Control Before replacing the steering column control module (SCCM), please follow these steps: 1.- Make...
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sure all the switches' and airbag's harness are properly connected, disconnect the switches and reconnect them, and reverify the issue. 2.- Pull the SCCM fuse for 60 sec and then reinstall it. 3.- Reverify if Steering wheel switches are inoperative. If there are no DTC's, physical defects, nor switches inop, then SCCM does not need to be replaced.
"Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...
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Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On "
Drained Battery, Low System Voltage, Battery Not Charging, High System Voltage
"Flash: Memory Seat Module (MSM) Updates Customers may experience the following: Telescoping Mirrors are inoperative.
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This bulletin involves reprogramming the MSM with the latest available software."
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...
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Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
Flash: Powertrain Control Module (PCM) Updates Customers may experience one or more of the following: ? Lower than...
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expected fuel economy when vehicle is lightly loaded, operating in stop and go traffic and at lower speeds. ? Long cranking / extended starting times. This bulletin involves reprogramming the PCM with the latest available software.
Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website...
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to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.
Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website...
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to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.
Telematics Box Module (TBM) Over The Air Software Update to 5.39.1 Customers may experience one or more of the...
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following: ? Uconnect Box Message at startup. ? Uconnect Box Error or Requires Service Message. ? Connectivity: Diagnostic Trouble Codes (DTCs) for Electronic Control Modules (ECUs) won?t be shown to customer through the Vehicle Health alert (Mobile app or email). This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The TBM software will be updated from **5.13 and** 5.25 to 5.39.1.
Flash: Body Control Module (BCM) Updates Customers may experience the following: ? Unable to turn the Electronic Stability Control (ESC) OFF.
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This feature is ON by default. This bulletin involves reprogramming the BCM module with the latest available software.
Flash: Global Telematics Box Module (TBM) Update to 5.39.1 The customer may experience the one or more of the...
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following: ? Uconnect Box Message at Startup. ? Uconnect Box Error Or Requires Service Message. ? Uconnect Mobile App trunk status showing as closed when trunk is open. ? Diagnostic Trouble Codes (DTCs) for Electronic Control Modules (ECUs) won?t be shown to customer through the Vehicle Health alert (Mobile App or email). The TBM software will be updated from 5.25 to 5.39.1.
Flash: Powertrain Control Module (PCM) Updates Customers may experience the following: ? Cruise control inoperative.
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This bulletin involves reprogramming the PCM with the latest available software.
Flash: Powertrain Control Module (PCM) Updates Customers may experience a Malfunction Indicator Lamp (MIL) illumination.
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Upon further investigation the technician may find one or more of the following Diagnostic Trouble Codes (DTCs) have been set: ? **P1CEA-00 - Boost Side EVAP Purge System Performance.** ? P2300-00 - Ignition Coil A Primary Control Circuit Low. ? P2303-00 - Ignition Coil B Primary Control Circuit Low. ? P2306-00 - Ignition Coil C Primary Control Circuit Low. ? P2309-00 - Ignition Coil D Primary Control Circuit Low. ? P1CEA-00 - Boost Side EVAP Purge System Performance. This bulletin involves reprogramming the PCM with the latest available software.
Telematics Box Module (TBM) Over The Air Software Update to 5.39.1 Customers may experience one or more of the...
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following: ? Uconnect Box Message at Startup. ? Uconnect Box Error Or Requires Service Message. ? Connectivity: Uconnect Mobile App trunk status showing as closed when trunk is open. ? Connectivity: Diagnostic Trouble Codes (DTCs) for Electronic Control Modules (ECUs) won?t be shown to customer through the Vehicle Health alert (Mobile app or email). This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The TBM software will be updated from 5.25 to 5.39.1. NOTE: The national launch for the FOTA is expected to begin June 26, 2023.
B2768-49 Right Impact Pressure Sensor-Internal Failure, prior to replacement of any components please contact FCA...
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Redacted Content for further assistance. If no response in 15 minutes, proceed with repair.
Ambient Air Temperature Missing, Malfunction Indicator Lamp (MIL) Lamp On, Diagnostic Trouble Code (DTC) P0070-15...
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Ambient Air Temperature Sensor Circuit-Circuit Short to Battery or Open, P0073 Ambient Air Temperature Sensor Circuit High
Ambient Temperature Sensor Servicing.
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...
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Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
SENSOR Intrusion Module
Tire Pressure Lamp Flashing, No Tire Pressures Displayed, ?Tire Pressure Module (TPM) System Unavailable? Message...
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Displayed on Cluster
Engine
44 bulletinsRADIATOR - ENGINE COOLING
RADIATOR - ENGINE COOLING
SENSOR - TURBOCHARGER SPEED
SENSOR - TURBOCHARGER SPEED
Air Handling Performance Test (APT) Availability In wiTECH Technicians may experience a Malfunction Indicator Lamp (MIL)...
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illumination and the vehicle may SYMPTOM: exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): P0234-00 - Turbocharger Overboost Condition. P0299-00 - Turbocharger Underboost. P0101-00 - Mass Air Flow Sensor "A" Circuit Performance. P2463-00 - Diesel Particulate Filter Restriction - Soot Accumulation Bank 1. P24A4-00 - Particulate Filter Restriction - Soot Accumulation Too High. P2262-00 - Turbocharger Boost Pressure Not Detected - Mechanical. P0471-00 - Exhaust Pressure Sensor 1 Performance. P1451-00 - Diesel Particulate Filter System Performance. P2457-00 - Exhaust Gas Recirculation Cooling System Performance. P2263-00 - Turbo Boost System Performance. P2459-00 - Diesel Particulate Filter Regeneration Too Frequent. P24A2-00 - Diesel Particulate Filter Regeneration Incomplete - Bank 1. P0401-00 - EGR System Performance. P0402-00 - EGR Flow Excessive Detected.
BEARING - CRANKSHAFT THRUST and KIT
BEARING - CRANKSHAFT THRUST and KIT
On Cummins diesel applications that are for 2019 and newer the bpro part 1BP00507AB can on occasions create a check engine light.
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In these situations, it is recommended to use the appropriate Mopar air filter originally installed on the vehicle. The "AC" level of the part is in development to resolve this issue. 1BP00507AB should still be usable for 2018 and older Model year Cummins engines.
RADIATOR - ENGINE COOLING
Light Random Tick Noise From The Engine.
Flash: Powertrain Control Module (PCM) Updates Customers must experience a Malfunction Indicator Lamp (MIL) illumination...
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and the vehicle must SYMPTOM: exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): **P0111-00 - Intake Air Temperature Sensor 1 Circuit Range Performance Bank 1. (In Active or Stored status) P0071-00 - Ambient Air Temperature Sensor Performance. (In Active or Stored status) P0072-00 - Ambient Air Temperature Sensor Circuit "A" Low. (In Active or Stored status) P0073-00 - Ambient Air Temperature Sensor Circuit "A" High. (In Active or Stored status) P0011-00 - Bank 1 Camshaft 1 Position Timing Over Advanced Or. (In Active or Stored status) P25E4-00 - B Camshaft Position - Unable To Achieve Locked Position Bank 1. (In Active or Stored status) P05BD-00 - Stop-Start Mode Switch Range/Performance. (In Active or Stored status) P0116-00 - Engine Coolant Temperature Sensor 1 Performance. (In Active or Stored status) P062B-00 - Internal Control Module Fuel Injector Control Performance. (In Active or Stored status) P0604-00 - Internal Control Module Random Access Memory Ram Error. (In Active or Stored status) P060C-00 - Internal Control Module Main Processor Performance. (In Active or Stored status)** P018B-00 - Fuel Pressure Sensor "B" Circuit Range/performance. **(In Active or Stored status)** P1CEA-00 - Boost Side EVAP Purge System Performance. **(In Active or Stored status)** P06DD-00 - Engine Oil Pressure Control Circuit Performance/Stuck Off. **(In Active or Stored status)** P00C6-00 - Fuel Rail Pressure Too Low - Engine Cranking. **(In Active or Stored status)** P0300-00 - Multiple Cylinder Misfire. **(In Active or Stored status)** Customers may also experience one or more of the following: **Oil Level High Warning in the Instrument Panel Cluster (IPC).** Fully Autonomous Parking Assist (FAPA) is not deactivated when accelerator pedal is pressed. Vehicle is not heating up fast enough at freezi
Hemi Water Pump Coolant Leak Inspection
1. General Parts Update The recommended air filter for 2019 Model Year (MY) and newer 6.7L Cummins equipped vehicles has been updated.
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New Part: 68645327AA (Non-Oiled Air Filter) Replaces: 53034051AA (Oiled Air Filter) - This part is superseded and should no longer be installed. The air filter for all other applications remains unchanged: Continue to use 68517554AA for: All 2018 MY and older 6.7L Cummins equipped vehicles. All 2019 MY and newer vehicles with non-6.7L engines. 2. Special Service Procedure for DTC P0299 Application: 2019-2024 MY HD Trucks with 6.7L Diesel (ETM/ETN) Condition: If DTC P0299 is active and the vehicle is equipped with the previous oiled air filter (PN# 53034051AA). Procedure: Replace the oiled air filter (53034051AA) with the new non-oiled filter (68645327AA). Service Catalog reflects these updated usages.
Cummins Valvetrain Noise Diagnostics Customers may comment on one or more of the following: Ticking noise.
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Clicking noise. Engine noise.
On Cummins diesel applications that are for 2019 and newer the bpro part 1BP00507AB can on occasions create a check engine light.
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In these situations, it is recommended to use the appropriate Mopar air filter (57008652AA). The "AC" level of the part is in development to resolve this issue. 1BP00507AB should still be usable for 2018 and older Model year Cummins engines.
Light Random Tick Noise From The Engine
When customer complaint is related to inoperative 4 Wheel Drive shifter, loss of 4WD function and/or 4WD related MIL...
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please reference SOL Case #S2508000062 prior to replacement of Transfer Case shift motor.
MODULE - ENGINE CONTROLLER
Light Random Tick Noise From The Engine.
"ADJUSTER Seat DJ D2 DP 1st Row Power Seat Fore/Aft Adjuster Inspection TSB is also released for this concern.
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SYMPTOM/CONDITION: Fore-aft function does NOT work when actuating the seat switch. DIAGNOSIS: 1) Put seat in position for inspection. 2) Disconnect seat wire harness motor connector from the fore-aft motor on the seat adjuster, wait 10 seconds, and reconnect. 3) Verify function of the fore/aft adjuster. Step 1. Open 2nd row door and function rear seat cushions up to stowed position. Step 2. Adjust the driver front seat to the full up position. Use switches on the side shield to move power seat fully up. Step 3. Remove the 4 bolts that hold the seat to the truck floor and discard. The bolts have lock patch that is not reusable. Step 4. Lay the seat down so its laying on its back so the underside of the seat is easily accessible. Step 5. Remove the fore/aft wire harness motor connector from the fore/aft motor (back right of the seat adjuster). Push on the tab to remove the motor wire harness connector from the motor. Leave disconnected for 10 seconds. Step 6. Reconnect the fore/aft wire harness motor connector to the fore/aft motor. Push / Pull / Push the connector with fingers to ensure the wire harness connector is fully seated to the fore/aft motor connector. Step 7. Before assembling the seat back to the truck floor, cycle the seat to check that the motor is working properly by pressing the fore/aft switch. If fore/aft motor does not function, please refer to Replacement Procedure below. Step 8. If the seat is working properly, carefully reassemble the seat back to the truck floor using the four new bolts. Use a torque wrench to verify 47 Nm. Step 9. *Note: Checking the passenger seat will be the same procedure as the driver seat. REPLACEMENT PROCEDURE Only for seats rejected after inspection. Replace Power Seat Adjuster per MOPAR service part replacement instructions. MOPAR Part Numbers: 68455847AA, 68455848AA, 68455849AA"
Perceived Oil Leak From The Rear Of The Engine
Flash: Radio Frequency Hub Module (RFHM) Updates Customers may experience one or more of the following: Wired Remote...
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Start (WRS) may have to be pressed twice to shut the engine off. WRS feature unable to turn off the engine when using the WRS button.
"Flash: Radio Frequency Hub Module (RFHM) Updates Customers may experience one or more of the following: **Wired Remote...
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Start (WRS) may have to be pressed twice to shut the engine off.** WRS feature unable to turn off the engine when using the WRS button This bulletin involves updating the RFHM module with the latest available software"
Engine Control Module (ECM) Flash Failure, Diagnostic Trouble Code (DTC) U1601 ECU Application Software Code 1 Missing...
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Or Corrupted
"Flash: Radio Frequency Hub Module (RFHM) Updates Customers must experience the following: Wired Remote Start Stop...
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(WRSS) feature unable to turn off the engine stop/start with the WRSS button. This bulletin involves updating the RFHM module with the latest available software."
MODULE - ENGINE CONTROLLER
"Flash: Radio Frequency Hub Module (RFHM) Updates Customers must experience the following: Wired Remote Start Stop...
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(WRSS) feature unable to turn off the engine stop/start with the WRSS button. This bulletin involves updating the RFHM module with the latest available software."
Perceived Oil Leak From The Rear Of The Engine
MOTOR - WINDSHIELD WIPER & WIPERUNIT - WINDSHIELD WIPER
MOTOR - WINDSHIELD WIPER & WIPERUNIT - WINDSHIELD WIPER
Malfunction Indicator Lamp (MIL) Illumination.
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Diagnostic Trouble Code (DTC) P2580 ? Turbocharger Speed Sensor Circuit Low, Set.
FCA Caribbean Warranty Bulletin ID-22-10 Part Order Restriction Program ? Engine Control Module (ECM) ? Select 2022 -...
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2024 Ram 2500 Pickup (DJ), 2022 - 2024 Ram 3500 Pickup (D2), 2022 - 2024 Ram 3500 Cab Chassis (DD) and 2022 - 2024 4500/5500 Ram Cab Chassis (DP) (Rev. C)
Warranty Bulletin D-22-07 Part Order Restriction Program ? Engine Control Module (ECM) ? Select 2022 - 2024 Ram 2500...
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Pickup (DJ), 2022 - 2024 Ram 3500 Pickup (D2), 2022 - 2024 Ram 3500 Cab Chassis (DD) and 2022 - 2024 4500/5500 Ram Cab Chassis (DP) (Rev. C)
Engine Control Module (ECM) Capacitor Leak Customers may experience a Malfunction Indicator Lamp (MIL) illumination.
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Upon further investigation the technician may find that the one or more of the following Diagnostic Trouble Codes (DTCs) have been set: ? P0642 - Sensor Reference Voltage 1 Circuit Low. ? P0652 - Sensor Reference Voltage 2 Low. ? P06D3 - Sensor Reference Voltage 5 Circuit Low. ? P0102 - Mass Air Flow Sensor A Circuit Low. ? P0750 - Shift Solenoid 1 Control Circuit - Open. ? P0755 - Shift Solenoid 2 Control Circuit - Open. ? P0706 - Transmission Range Sensor Rationality. ? P0765 - Shift Solenoid D. ? P0770 - Shift Solenoid E. ? P2761 - Torque Converter Clutch Pressure Control Solenoid Control Circuit-Open. In addition, the customer may experience the following: ? An engine no crank/start. This bulletin involves performing an extended idle test and possibly replacing the ECM.
Water Quality When Mixed With Engine Coolant
Warranty Bulletin D-22-07 Part Order Restriction Program ? Engine Control Module (ECM) ? Select 2022 and 2023 Ram 2500...
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Pickup (DJ), 2022 and 2023 Ram 3500 Pickup (D2), 2022 and 2023 Ram 3500 Cab Chassis (DD) and 2022 and 2023 4500/5500 Ram Cab Chassis (DP) (Rev. B)
Engine Oil - 0W20,Fluid - ATF+4,Engine Oil - 10W30,Engine Oil - 5W20,Engine Oil - 5W30
Suspected Internal Exhaust Gas Recirculation (EGR) Cooler Coolant Leak, Additional Diagnostics.
Warranty Bulletin D-19-02 Fast Feedback Program - 6.7L Cummins Engine & Fuel Injection Pump - 2019 - 2023 HD Ram ? All Models (Rev.
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J)
Warranty Bulletin D-22-07 Parts Order Restriction Program - Engine Control Module (ECM) - Select 2022 and 2023 Ram 2500...
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Pickup (DJ), 2022 and 2023 Ram 3500 Pickup (D2), 2022 and 2023 Ram 3500 Cab Chassis (DD) and 2022 and 2023 4500/5500 Ram Cab Chassis (DP) (Rev. A)
Warranty Bulletin D-19-02 Fast Feedback Program - 6.7L Cummins Engine & Fuel Injection Pump - 2019 - 2023 HD Ram ? All Models (Rev.
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J)
Warranty Bulletin D-22-07 Parts Order Restriction Program - Engine Control Module (ECM) - Select 2022 and 2023 Ram 2500...
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Pickup (DJ), 2022 and 2023 Ram 3500 Pickup (D2), 2022 and 2023 Ram 3500 Cab Chassis (DD) and 2022 and 2023 4500/5500 Ram Cab Chassis (DP) (Rev. A) (document published on 8/5/22 with incorrect date on communication of 8/4/22)
Warranty Bulletin D-19-02 Fast Feedback Program - 6.7L Cummins Engine & Fuel Injection Pump - 2019 - 2023 HD Ram ? All Models (Rev.
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J)
Warranty Bulletin D-22-07 Parts Order Restriction Program - Engine Control Module (ECM) - Select 2022 and 2023 Ram 2500...
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Pickup (DJ), 2022 and 2023 Ram 3500 Pickup (D2), 2022 and 2023 Ram 3500 Cab Chassis (DD) and 2022 and 2023 4500/5500 Ram Cab Chassis (DP) (Rev. A) (document published on 8/5/22 with incorrect date on communication of 8/4/22)
Infotainment
39 bulletinsInstrument Panel Cluster (IPC) and Radio Compass Display has Dashes (--)
Instrument Panel Cluster (IPC) and Radio Compass Display has Dashes (--)
Radio/ETM is Adding Approximately 27mA Draw to Vehicle When in Logistics Mode
Instrument Panel Cluster (IPC) Flicker Turn By Turn The customer may experience flickering on their Instrument Panel...
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Cluster (IPC) when the turn-by-turn feature is enabled. This issue occurs when using Google Maps for Navigation via CarPlay
Instrument Panel Cluster (IPC) Flicker Turn By Turn The customer may experience flickering on their Instrument Panel...
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Cluster (IPC) when the turn-by-turn feature is enabled. This issue occurs when using Google Maps for Navigation via CarPlay
SPEAKER - NONE
SPEAKER - NONE
Harman R1H Uconnect 5 Radio Software Flash Error Codes
Uconnect Box Requires Service, Please Visit an Authorized Dealer Message on Display Message With DTCs B1498-13, B1498-19...
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or B1570-93
Intermittent Uconnect Box Requires Service Message.
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TBM Setting Stored Or Pending DTCs B22A9, B1560, B1561, B1562
Door speaker Inoperative or No Sound
Radio: Capture software version from radio.
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Record or document software version prior to troubleshooting, as soon as any infotainment issue has been found or reported. Also always document in claim. Steps to capture Radio version number: 1. Go to "Vehicle" 2. Go to "Settings" 3. Go to "System Information" 4. Find the radio version from "Version information" Example software version: U37.2, U39.4, etc.
Trailer Tow App Gauges Not Showing Data in Widget Screen
Apple CarPlay Does Not Complete The First Initial Wireless Connection.
Uconnect Box Require Service Message
Touchscreen For all infotainment system repairs (touchscreens, radios, etc.), refurbished parts may be available.
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Follow the Infotainment Ordering guide available under the "Parts" section of Dealer Connect: DealerCONNECT> Parts> News& Information> Audio & Electronic Products Exchange Process
Uconnect Box Error Message, With Active or Stored Cellular Antenna Open or Short Diagnostic Trouble Codes (DTCs)
Trailer Tow App Gauges Not Showing Data in Widget Screen
Trailer Tow Pages App Gauges Not Showing Data After Radio Update
Satellite Radio Displays Satellite Hardware Error Message
Radio Navigation Displays Message ?No Maps Available?
Audio Muted During A CarPlay Or Android Auto Phone Call
Maps Over The Air (MOTA) Is Causing The Navigation App To Continuously Reboot Or Map loading Screen Shown
Radio Shutting Off Due to Hot Display
Uconnect Box Require Service Message
Intermittent Black Screen With Or Without Audio, Radio Resets Or Radio Locks Up At Times
Humming Noise Through Speakers While Vehicle Is Off
Maps Over The Air (MOTA) Is Causing The Navigation App To Continuously Reboot Or Map loading Screen Shown
Radio Shutting Off Due to Hot Display
Radio Over The Air Update from S24.6, S26.15 and T25.43 to T25.48 Software Version Customer may experience one or more...
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of the following: ? Ambient Light Setting inoperable. ? Radio reset (Rearview camera functions normally). ? Voice Recognition (VR) inoperable. ? Audio sources inoperable. ? Wireless CarPlayT inoperable. ? Setting preferences not saved on correct profile. ? Audio loss. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from S24.6, S26.15 and T25.43 to T25.48. NOTE: The National campaign for this FOTA update is estimated to be launched on September 29, 2023.
Back-Up Camera Inoperative Complaints, Radio Display Blue or Blank When Placed in Reverse
Radio Resets Intermittently After A Screech Or Buzz Sound
Apple CarPlay Not Working Or Disconnecting After Updating To iOS 16.3.1 Or Above
FCA Caribbean Warranty Bulletin ID-22-11 STAR Center Uconnect 5 (R1) Radio Pre-Authorization Program ? Select Radios...
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(New and Exchange) ?2023 Jeep Grand Cherokee (WL), 2023 Wagoneer and Grand Wagoneer (WS), 2023 Ram 1500 Pickup (DT), 2023 Ram Heavy Duty Pickup (DD/DF/DJ/ DP/D2), 2024 Jeep Wrangler (JL) and 2024 Jeep Gladiator (JT) (Rev. B)
Warranty Bulletin D-20-13 STAR Center Uconnect 5 (R1) Radio Pre-Authorization Program ? Select Radios (New and Exchange)...
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?2023 Jeep Grand Cherokee (WL), 2023 Wagoneer and Grand Wagoneer (WS), 2023 Ram 1500 Pickup (DT), 2023 Ram Heavy Duty Pickup (DD/DF/DJ/DP/D2), 2024 Jeep Wrangler (JL) and 2024 Jeep Gladiator (JT) (Rev. F)
Flash: Instrument Panel Cluster (IPC) Updates Customers may comment on the following: ? When customer turn on the...
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vehicle after deep sleep, wrong splash screen appears. This bulletin involves reprogramming the IPC with the latest available software.
Uconnect Box Error Message With Active Or Stored Diagnostic Trouble Codes (DTC) B22A9-96, B1570-93, B1E21-96
Uconnect Box Require Service Message
Uconnect Box Error Message, With Active or Stored Cellular Antenna Open or Short Diagnostic Trouble Codes (DTCs)
Other
29 bulletinsHorn Sound Is Weak, Off Tone, Inoperative, Or Intermittent.
Diagnostic Trouble Code (DTC) B15A1-00 Media Port Connection 1 Connection Found Set.
Driveline Vibration. Prop Shaft Diagnostic Information.
"Power Seat Not Adjusting Customers may experience one or more of the following: Driver and/or passenger seat moves backwards but not forward.
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Driver and/or passenger seat inoperative. This bulletin involves replacing the front power seat adjusters."
Rear Defogger Solder Terminals Detached.
Remote Keyless Entry (RKE) Functions Do Not Work, Intermittent Vehicle Response When Using the RKE, Key Not Programmed,...
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Adding Remote Start
Horn Sound Is Weak, Off Tone, Inoperative, Or Intermittent.
CAMERA - REAR VIEW
CAMERA - REAR VIEW
"Clicking Noise While In 4WD Customers may experience the following: Ratcheting, click, or clicking noise in 4WD while turning.
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This bulletin involves replacing the front driveshaft."
"Clicking Noise While In 4WD Customers may experience the following: Ratcheting, click, or clicking noise in 4WD while turning.
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This bulletin involves replacing the front driveshaft."
"Clicking Noise While In 4WD ustomers may experience the following: Ratcheting, click, or clicking noise in 4WD while turning.
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his bulletin involves replacing the front driveshaft"
Horn Sound Is Weak, Off Tone, Or Inoperative.
Driver Hears Noise, Static or Can Not Hear Phone Caller on Other End
Remote Keyless Entry (RKE) Functions Do Not Work, Intermittent Vehicle Response When Using the RKE, Key Not Programmed,...
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Adding Remote Start
On Board Diagnosis (OBD) Monitor Readiness Information
PSU Oil Pump Assy
Transportation Bulletin T-23-01 Dealer Cleaning Program - 2023 - 2024 RAM Trucks - DJ, D2, DF, DD, DP, DS Models (Mexico...
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RAM Built Trucks Only)
FCA Caribbean Transportation Bulletin IT-23-01 Dealer Cleaning Program - 2023 - 2024 RAM Trucks - DJ, D2, DF, DD, DP, DS...
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Models (Mexico RAM Built Trucks Only)
AISIN K1 SNAP RING REPLACEMENT
2nd Row Center Seat Lazy Or Slow When Folding.
SXM Lockup (rearview camera function is not affected), Cannot Change Channel or Adjust Volume
AISIN K1 SNAP RING REPLACEMENT
LIFTER, Hydraulic Roller Deactivating Please do not replace MDS lifters because the disconnecting pin is not lined up,...
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this is normal and not a defect.
6.7L New Oil Usage Information Incorrect oil used.
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This bulletin provides information regarding the correct oil grade to use on the 6.7L Cummins used in the 2023 to 2013 HD Trucks. The following information is intended to eliminate confusion.
Squeak, Chirp, Or Tick Noise From The Serpentine Belt Area.
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Additional Diagnostics.
Power wndow switch passenger
Clicking Noise While In 4wd Ratcheting, Click, or Clicking noise in 4WD while turning.
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This bulletin involves replacing the front driveshaft.
Clunk Noise From Front End Driving Between 15 And 35 MPH And When Decelerating.
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C0604- Active Air Dam Control Performance
Body & Paint
24 bulletinsSWITCH AND BEZEL - FRONT DOOR
SWITCH AND BEZEL - FRONT DOOR
Outside Power Fold Rearview Mirror Noise Or Loose At Pivot.
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Mirror Contacts Door Window Glass In The Folded Position.
Outside Power Fold Rearview Mirror Noise Or Loose At Pivot.
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Mirror Contacts Door Window Glass In The Folded Position.
For Dealer awareness, HD truck, eliminate 1 of 2 M8 Joints for Sidestep bracket to Body Attachment, Bolt and rivet...
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(06102165AA, 06511062AA) per TCR # 402632, CN 80403-T18
Outside Power Fold Rearview Mirror Noise Or Loose At Pivot.
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Mirror Contacts Door Window Glass In The Folded Position.
Squeak Or Squawk Noise Coming From Either Side Door Of The Vehicle, It Could Be Just One Door Or More.
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The Noise Can Be Present In Either The Upper Or The Lower Hinge.
Outside Power Fold Rearview Mirror Noise Or Loose At Pivot.
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Mirror Contacts Door Window Glass In The Folded Position.
Windshield Wiper Blade Maintenance Customers may experience one or more of the following: SYMPTOM: Wiper blades that...
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chatter/streak/jump/skip/smear or make noise while traveling across the windshield. . No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of FCA US LLC.
Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other...
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exterior surface areas of the hinges, doors, fenders, swing gates or liftgates.
Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other...
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exterior surface areas of the hinges, doors, fenders, swing gates or liftgates.
Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other...
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exterior surface areas of the hinges, doors, fenders, swing gates or liftgates
Windshield Wiper Blade Maintenance Customers may experience one or more of the following: Wiper blades that...
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chatter/streak/jump/skip/smear or make noise while traveling across the windshield.
Bumper Mounted 7 Pin Trailer Tow Connector
Universal Garage Door Opener (UGDO) Inoperative, LED Indicator Lamps Not Illuminating
SEAL - OUTPUT SHAFT
SEAL - OUTPUT SHAFT
WIPERUNIT - WINDSHIELD WIPER, BLADE - FRONT WIPER
WIPERUNIT - WINDSHIELD WIPER, BLADE - FRONT WIPER
WIPERUNIT - WINDSHIELD WIPER, BLADE - FRONT WIPER.
Mirror
Power Window 1 Gang Before Replacing the Switch, please verify the following: 1- Check the switch internal resistance...
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to verify the values are within specification stated in the service procedures. 2- Swap the switch with the issue with the other side. This switch is used in both rear doors. If after the swap the issue is now present at the other door and the original door position no longer has the issue, replace the switch.
Seal, Sunroof
Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through...
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primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural components.
Lighting
22 bulletinsFront Fog Lamp RT 1) If the lamp contains moisture, do not replace it immediately.
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Turn the fog lamp on for one hour and inspect it afterward. Refer to 23-008-25 Rev.A. Exterior Front Lamps Condensation Clearing Procedure for details. 2) If the fog lamp(s) do not light. Refer to Star Online Publication S2523000085 for details.
1) If the lamp contains moisture, do not replace it immediately.
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Turn the fog lamp on for one hour and inspect it afterward. Refer to 23-008-25 Rev.A. Exterior Front Lamps Condensation Clearing Procedure for details. 2) If the fog lamp(s) do not light. Refer to Star Online Publication S2523000085 for details.
SWITCH HEADLAMP
SWITCH HEADLAMP
1) If the fog lamp contains moisture, do not replace it immediately.
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Turn the fog lamp on for one hour and inspect it afterward. Refer to 23-008-25 Rev.A. Exterior Front Lamps Condensation Clearing Procedure for details. 2) If the fog lamp(s) do not light. Refer to Star Online Publication S2523000085 for details.
Washer Fluid Warning Lamp Illuminated When Reservoir Is Full
Exterior Front Lamps Condensation Clearing Procedure *Some customers may report that on occasion vehicle exterior front...
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lamps (headlamps, fog lamps, grille lamps, logo lamps or signature lamps) assemblies are fogged with a light layer of condensation on the inside of the lenses*
LAMP - DOME
Tire Pressure Monitor (TPM) Service Information.
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TPM Lamp On.
LAMP - DOME
LAMP Courtesy/Ambient Courtesy / Ambient Lamp: Light guide not fully seated into the retainer during IP sub-assembly...
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due to inconsistent operator installation effort, leading to latent BSR issue that manifests under customer usage conditions. Solution: remove and reinstall light guide to be fully seated in the bracket retainer.
"Washer Light On And Will Not Turn Off After Adding Washer Solvent."
Rain Sensing Auto Wipers and Auto on Head Lamps Inoperative
LAMP - DOME
Rain Sensing Auto Wipers and Auto on Head Lamps Inoperative
SWITCH Headlamp Before replacing the Headlamp Switch for faulty dimmer operation.
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Please follow the next steps to corroborate if the Headlamp Switch is malfunctioning: 1.- Please disconnect and reconnect the headlamp Switch. And verify if the issue is corrected. 2.- Review the internal resistance of the switch: a.- For the Right Dimmer (IP) between Pins 6 & 3. The value should be around 5.74 KOhms, when in the lowest position to 311 ohms in the top position (Parade Detent). b.- For the left Dimmer (Ambient Light) between pins 8 & 3. The value should be around 14.52 KOhms, when in the lowest position to 182 ohms in the top position. If a problem is found in the resistor values. Please replace the Switch.
Tire Pressure Monitor (TPM) Service Information.
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TPM Lamp On.
SWITCH - HEADLAMP
SWITCH - HEADLAMP
Dome Lamp LED And Incandescent Bulb Servicing.
Rain Sensing Auto Wipers and Auto on Head Lamps Inoperative
Rain Sensing Auto Wipers Or Auto Headlamps Inoperative, DTC B221D-00, B23AA-00
HVAC & Climate
13 bulletinsCORE HEATER
CORE HEATER
OUTLET - AIR CONDITIONING & HEATER
OUTLET - AIR CONDITIONING & HEATER
CORE - HEATER
CORE - HEATER
CORE - HEATER
Radio Over the air update to R255.45.06 Customers may experience one or more of the following: No sound heard when Assist & SOS Call is established.
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Balance/Fade does not stay on when setup by one press. Wireless Phone interface freezes after User accepts incoming call when in a conference call. System switches to Wireless after key cycle, profile change, theme change, or theme mode change. After overnight sleep cycle defrost vent and dash vent are cut off due to duplicate front defrost. Surround sound image loads incorrectly when activating with Android Auto?. Radio plays different SXM station than user selected. After a software update, previously added widgets to Shortcuts show up as "Couldn't add widget". SXM presets grayed out, non-functional and audio intermittently fades in and out. Switch between the Cargo Camera screen and the AUX camera screen while switching between Night/Day modes, camera image may not be displayed. (Rearview camera functions normally). Deleting songs from Artist & Song Notifications, then Sports announcement displayed and "X" to cancel freezes screen. (Rearview camera functions normally). After a long sleep cycle, the left menu bar showing SXM station categories (i.e. For You, Music, Sports, News, Presets) does not display all categories. When playing SXM, after switching to a profile with a different Theme Mode, starting Bus Sleep cycle causes Presets Shown to change from 20 to 15. (Rearview camera functions normally). When call received from another vehicle, the voice of the receiving end is echoed back, the caller's vehicle has no echo issue. No response from Browse hard button when SXM source is selected. Screen graphics/Theme - Shortcut widgets show up as "Loading", even after full sleep cycle. Android Auto? - Call duration displayed on status bar notification area is different than the actual duration. Widget view and Android Auto? screen are showing correct. Back Camera Icon is grayed out and it's not accessible f
Radio R255.45.06 USB Software Update The customer may experience one or more of the following: No sound heard when Assist & SOS Call is established.
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Balance/Fade does not stay on when setup by one press. Wireless Phone interface freezes after User accepts incoming call when in a conference call. System switches to Wireless after key cycle, profile change, theme change, or theme mode change. After overnight sleep cycle defrost vent and dash vent are cut off due to duplicate front defrost. Surround sound image loads incorrectly when activating with Android Auto?. Radio plays different SXM? station than user selected. After a software update, previously added widgets to Shortcuts show up as "Couldnt add widget". SXM? presets greyed out, non-functional and audio intermittently fades in and out. Switch between the Cargo Camera screen and the AUX camera screen while switching between Night/Day modes, camera image may not be displayed (Rearview camera functions normally). Deleting songs from Artist & Song Notifications, then Sports announcement displayed and 9X9 to cancel freezes screen (Rearview camera functions normally). After a long sleep cycle, the left menu bar showing SXM? station categories (i.e. For You, Music, Sports, News, Presets) does not display all categories. When playing SXM?, after switching to a profile with a different Theme Mode, starting Bus Sleep cycle causes Presets Shown to change from 20 to 15 (Rearview camera functions normally). When call received from another vehicle, the voice of the receiving end is echoed back, the callers vehicle has no echo issue. No response from Browse hard key when SXM? source is selected. Screen graphics/Theme - Shortcut widgets show up as "Loading", even after full sleep cycle. Android Auto? - Call duration displayed on status bar notification area is different than the actual duration. Widget view and Android Auto? screen are showing correct. Back Camera Icon is grayed out and its not accessible from
A/C Diagnostic LOP Change
Radio Over The Air Software Update to R255.45.06 Customers may experience one or more of the following: ? No sound...
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heard when Assist & SOS Call is established. ? Balance/Fade does not stay on when setup by one press. ? Wireless Phone interface freezes after User accepts incoming call when in a conference call. ? System switches to Wireless after key cycle, profile change, theme change, or theme mode change. ? After overnight sleep cycle defrost vent and dash vent are cut off due to duplicate front defrost. ? Surround sound image loads incorrectly when activating with Android Auto?. ? Radio plays different SXMT station than user selected. ? After a software update, previously added widgets to Shortcuts show up as "Couldn?t add widget". ? SXMT presets greyed out, non-functional and audio intermittently fades in and out. ? Switch between the Cargo Camera screen and the AUX camera screen while switching between Night/Day modes, camera image may not be displayed. (Rearview camera functions normally). ? Deleting songs from Artist & Song Notifications, then Sports announcement displayed and "X" to cancel freezes screen. (Rearview camera functions normally). ? After a long sleep cycle, the left menu bar showing SXMT station categories (i.e. For You, Music, Sports, News, Presets) does not display all categories. ? When playing SXMT, after switching to a profile with a different Theme Mode, starting Bus Sleep cycle causes Presets Shown to change from 20 to 15. (Rearview camera functions normally). ? When call received from another vehicle, the voice of the receiving end is echoed back, the caller?s vehicle has no echo issue. ? No response from Browse hard key when SXMT source is selected. ? Screen graphics/Theme -Shortcut widgets show up as "Loading", even after full sleep cycle. ? Android Auto? - Call duration displayed on status bar notification area is different than the actual duration. Widget view and Android Auto? screen are s
A/C Diagnostic LOP Change (Except Alfa Romeo Vehicles)
Intermittently Poor HVAC Performance Customers may comment on the following: ? Intermittently the HVAC blow feel/output maybe reduced.
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This issue only happens in temperature that are just below freezing and snowing. This bulletin involves removing the right side rubber flaps from the cowl baffles.
Pre-Delivery & Maintenance
12 bulletinsBackup Camera Poor Image Quality Inspection
Verify "Z" part number availability.
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Order a "Z" part number for all Exchange Orders, Warranty, Mopar, Customer Pay and Service Contract. Order "68" part number for New, Unsold units only.
Backup Camera Poor Image Quality Inspection
Verify "Z" part number availability.
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Order a "Z" part number for all Exchange Orders: Warranty, Mopar, Customer pay and Service contract. Order"68" part number for New unsold units only
Warranty Newsletter Volume 11, Issue 6
FCA Caribbean Warranty Newsletter Volume 11, Issue 6
FCA Caribbean Warranty Newsletter Volume 11, Issue 4
Warranty Newsletter Volume 11, Issue 4
Backup Camera Poor Image Quality Inspection
FCA Caribbean Warranty Bulletin ID-23-20 "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC
Lubrication and Maintenance Fluids If MOPAR fluids and chemicals are not readily available, please review Service...
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Library for specifications so a suitable alternative can be used
FCA CARIBBEAN WARRANTY OPERATIONS NEWSLETTER
Hybrid & EV
8 bulletinsNo Wireless Charging Or Slow Wireless Charging
No Wireless Charging Or Slow Wireless Charging
FCA Caribbean Warranty Bulletin ID-24-16Rev.
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Announces the addition of the Rear AxleAssembly replacementfor 2019 - 2024 RAM 3500 Cab Chassis (DD), RAM 4500/ 5500 Cab Chassis (DP), RAM 3500 Pickup (D2), RAM 2500 Pickup (DJ), RAM 1500 Pickup (DS) and RAM 1500 Pickup (DT)vehicles to the Powertrain Pre-Authorization program to ensure proper repair of Rear AxleAssembly failures and to assist in quality improvements. REV.A
WARRANTY BULLETIN D-24-15 announces the addition of the Rear Axle Assembly replacement for 2019 - 2024 RAM 3500 Cab...
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Chassis (DD), RAM 4500/ 5500 Cab Chassis (DP), RAM 3500 Pickup (D2), RAM 2500 Pickup (DJ), RAM 1500 Pickup (DS) and RAM 1500 Pickup (DT) vehicles to the Powertrain Pre-Authorization program for all dealers (Base, Plus & Premium) to ensure proper repair of Rear Axle Assembly failures and to assist in quality improvements. REV.A
Wireless Qi Charger Not Charging
Wireless Qi Charger Not Charging
Warranty Bulletin D-16-03 - "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC (Rev.
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B)
Wireless Qi Charger Not Charging
Fuel System
7 bulletinsINJECTOR - FUEL
INJECTOR - FUEL
"Frequent Repairs Of Fuel System Components Such As Fuel Filters Numerous Stellantis vehicles having fuel line components replaced such as fuel filter.
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Occasionally, components are replaced before their standard life expectancy or when not contaminated with debris "
"Frequent Repairs Of Fuel Line Components Such As Fuel Filters Numerous Stellantis vehicles having fuel line components replaced such as fuel filter.
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Occasionally, components are replaced before their standard life expectancy or when not contaminated with debri "
"Frequent Repairs Of Fuel Line Components Such As Fuel Filters Numerous Stellantis vehicles having fuel line components replaced such as fuel filter.
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Occasionally, components are replaced before their standard life expectancy or when not contaminated with debris "
Malfunction Indicator Lamp (MIL) Illuminated.
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Diesel Exhaust Fluid (DEF) System Diagnostic Trouble Codes (DTCs) due to Hydrocarbon Contamination.
wiTECH Small Leak Verification Test (SLVT) - P0456-EVAP SYSTEM SMALL LEAK
Brakes
6 bulletinsDiagnostic Trouble Code (DTC) C0050-00-Brake System Hydraulic Leak Set After Recent Repair.
Parking Brake Pad When replacing the park brake pedal pad, please use the correct labor operation code.
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Some technicians have been using the brake pedal pad labor code which is not the same as the parking brake pedal pad. The correct labor operation code should be for parking brake pedal pad replacement is 05-05-06-01.
SWITCH Instrument Panel Before replacing the driver window switch, please follow these steps: 1.- Review the Trailer...
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brake Switch for any physical issue (Button stuck, broke). If no physical issue identified, move to next steps. 2.- Make sure the switch harness is properly connected, disconnect the switch and reconnect it, and reverify the issue. 3.- Check for what DTC are detected and take proper steps. 4.- Review the internal resistance of the switch to corroborate if it is shorted: a) Between Pins 10&2 it should be around 13ohms +/- 4ohms b) Between Pins 3 & 4 and 4 & 6, 160 ohms +/-10 Ohms If a problem is found in the resistor values. Please replace the Switch.
CAN Star Block Connector Customer finds MIL light on and technician finds DTC for loss of communication on one or more modules.
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In repair procedure the dealerships are replacing the CAN star block connector during their root cause process with returned parts showing no trouble found. Here is a list of steps the dealers can follow to determine if they have a defective CAN star block connector using a multimeter: Step 1: Visually review CAN star block for damage and ensure back cover has all locking tabs engaged. If a bent pin, cracked or damaged housing or locking tab is not engaged is observed then replacement is required. Step 2: Identify Connector #1 as the 3 Pin Connector cavity Step 3: Measure resistance between Pin#1 and Pin#2 in Connector #1. Acceptable values are 120.4 Ohms to 139.8 Ohms. If resistance is outside of this range then replacement is required. Step 4: Measure the continuity between Pin#1 in Connector #1 to Pin#1 in each of the other 2 Pin connector cavities. If continuity is not found then a replacement is required. Step 5: Measure the continuity between Pin#2 in Connector #1 to Pin#2 in each of the other 2 Pin connector cavities. If continuity is not found then a replacement is required.
MODULE - ANTI-LOCK BRAKE SYSTEM
MODULE - ANTI-LOCK BRAKE SYSTEM
Transmission
5 bulletinsReplace K1 Clutch / Input Shaft Assembly Customers must experience a Malfunction Indicator Lamp (MIL) illumination and...
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the vehicle must exhibit/set the following Diagnostic Trouble Code (DTC): P0731-00 - Gear 1 Shift Incorrect Ratio (This DTC will set during a key cycle and shifting into Drive). Customers must also comment on the following: The transmission will not shift into or out of 1st - 4th gears. 5th and reverse gears are still available This bulletin involves replacing the K1 clutch and possibly the K1 input shaft drum sub-assembly. These repairs are to be performed only if the vehicle is inoperable due to K1 clutch failure
Replace K1 Clutch / Input Shaft Assembly Customers must experience a Malfunction Indicator Lamp (MIL) illumination and...
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the vehicle must exhibit/set the following Diagnostic Trouble Code (DTC): P0731-00 - Gear 1 Shift Incorrect Ratio (This DTC will set during a key cycle and shifting into Drive). Customers must also comment on the following: The transmission will not shift into or out of 1st - 4th gears. 5th and reverse gears are still available This bulletin involves replacing the K1 clutch and possibly the K1 input shaft drum sub-assembly. These repairs are to be performed only if the vehicle is inoperable due to K1 clutch failure
Unresponsive 4WD Shifter, Service 4WD Light Illuminated.
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ABS And/Or Traction Control Lights May Also Be On
"Replace K1 Clutch / Input Shaft Assembly Customers must experience a Malfunction Indicator Lamp (MIL) illumination and...
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the vehicle must exhibit/set the following Diagnostic Trouble Code (DTC): P0731-00 - Gear 1 Shift Incorrect Ratio (This DTC will set during a key cycle and shifting into Drive). Customers may also comment on the following: The transmission will not shift into or out of 1st - 4th gears. 5th and reverse gears are still available. **This bulletin involves replacing the K1 clutch and possibly the K1 input shaft drum sub-assembly. These repairs are to be performed only if the vehicle is inoperable due to K1 clutch failure. ** "
K1 Clutch Snap Ring Repair Customers may experience a Malfunction Indicator Lamp (MIL) illumination.
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Upon further investigation, a technician may find the following Diagnostic Trouble Code (DTC) has been set: ? P0731-00 - Gear 1 Shift Incorrect Ratio (This DTC will set during a key cycle and shifting into Drive). Customers may also comment on the following: ? The transmission will not shift into/or out of 1st - 4th gears. 5th and reverse gears are still available. This bulletin involves replacing the K1 clutch drum snap ring and possibly the K1 input shaft drum subassembly.
Suspension
4 bulletinsActive Diagnostic Trouble Code (DTC) B1A10-00, B1A11-00, B1A12- 00, B1A13-00-, B1A14-00, B1A15-00, B1A16-00, and...
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B1A17-00 in The Radio Frequency Hub (RFH)
Shock And Strut Diagnosis And Replacement Guidelines Leaking, noisy, or weak shocks or struts.
"Shock And Strut Diagnosis And Replacement Guidelines Leaking, noisy, or weak shocks or struts.
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"
USB Hub In-Operable
Steering
4 bulletinsHeated Seats And Heated Steering Wheel Inoperative
SWITCH - STEERING WHEEL RIGHT & LEFT
SWITCH - STEERING WHEEL RIGHT & LEFT
Electronic Vehicle Information Center (EVIC) Switch Inoperative The customer may experience one or more of the...
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following: ? Steering Wheel EVIC Switch used to Navigate Cluster Menu is Inoperative. ? No Illumination. ? No Response to button press. This bulletin involves performing a power reset to activate/awaken the EVIC buttons.
Air Bags & Safety
3 bulletinsSeatbelt Slow Retraction.
SEAT BELT Front Outer Seatbelt Slow Retraction / Seat Belt Cleaning If the vehicle exhibits slow seatbelt retraction,...
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prior to replacing seatbelt please inspect for debris and any build up on the webbing and DRing. If evidence of debris and build up, please clean seatbelt webbing or turning loop as described below. Seat Belt Maintenance: Do not bleach, dye or clean the belts with chemical solvents or abrasive cleaners. This will weaken the fabric. If the belts need cleaning, use a mild soap solution or lukewarm water. Do not remove the belts from the vehicle to wash them. Dry with a soft cloth. Sun damage can also weaken the fabric. Replace the belts if they appear frayed or worn or if the buckles do not work properly. NOTE: If the belts retract slowly, inspect the upper turning loop for soiling. If soiling is present, clean with a wet soft cloth until all residue is removed.
AIR BAG - DRIVER
Tires & Wheels
3 bulletinsTrailer Tire Pressure Monitor (TTPM) Programming Tips And Operation Information.
The technician and owner would like to add a tire pressure monitoring system to a cab chassis vehicle.
Ratchet Type Click, Clicking Noise Heard In Four Wheel Drive (4WD) While Turning.