2021 Ram 2500 TSBs
516 Technical Service Bulletins across 17 categories
Categories
Electrical
105 bulletinsStart Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...
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Battery Charging Message, Presence of IBS Related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
Front Axle Disconnect (FAD) Electrical Connector Design Change On Replacement Axle Assemblies.
Tire Pressure Monitor (TPM) Warning Lamp On Or Flashing.
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Sensor(s) Not Reading And Or Showing Dashes.
Flash: Amplifier (AMP) Diagnostic and System Updates **Customers must experience a Malfunction Indicator Lamp (MIL)...
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illumination and the vehicle must exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs):** B143B-12 - ANC Microphone 1-Circuit Short To Battery. B143C-12 - ANC Microphone 2-Circuit Short To Battery. B143E-12 - ANC Microphone 3-Circuit Short To Battery. B143F-12 - ANC Microphone 4-Circuit Short To Battery. NOTE: The DTCs are wrongly set and do not affect Active Noise Cancellation (ANC) performance This bulletin involves updating the AMP with the latest available software.
Module, Urea Pump/Level: HD 6.7L (ETL/ETN/ETM) with Mil On P21C4-00 (Reductant Line Heater Relay Control Circuit High /...
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U11C1-00 (Reductant Control Module Received Implausible Data From ECM/PCM), do not replace the DEF Pump. Follow TSB's released and appropriate Service Diagnostics.
"6 CONTROL UNIT, Diesel Exhaust Customer complaints with malfunction light illuminated on 2019 thru 2024 MY DJ / D2 / DD...
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/ DP vehicles with 6.7L (ETL / ETM / ETN) built on or before October 15,2024 and exhibiting DTCs P21C4-00 (Reductant Line Heater Relay Control Circuit High) and / or U11C1-00 (Reductant Control Module received implausible Data from ECM / PCM). These DTCs will occur after installation of service DCU 68458603AB. Do not replace parts until after the TSB 25-008-24 is performed. If the DTC(s) continue to set, then follow the Service Diagnostics for the applicable DTC."
Malfunction Indicator Lamp (MIL) Illumination, Diagnostic Trouble Codes (DTCs) P21C4 (Diesel Exhaust Fluid) Reductant...
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Line Heater Control Circuit High, and U11C1 Reductant Control Module Received Implausible Data From ECM/PCM, Set
WIRING - JUMPER
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...
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Battery Charging Message, Presence of IBS Related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...
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Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
"Flash: Diesel Exhaust Fluid (DEF) Dosing Control Unit (DCU) Update Customers must experience a Malfunction Indicator...
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Lamp (MIL) illumination and the vehicle must exhibit/set the following Diagnostic Trouble Code (DTC): P21C4-00 - Reductant Line Heater Relay Control Circuit High. U11C1-00 - Reductant Control Module Received Implausible Data From ECM/PCM. These DTCs will occur after installation of service DCU 68458603AB. This bulletin involves reprogramming the DCU with the latest available software."
"Diesel Exhaust Fluid (DEF) Fluid Freezing Warranty Extension XR1 Customers must experience a Malfunction Indicator Lamp...
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(MIL) illumination and the vehicle must exhibit/set the following Diagnostic Trouble Code (DTC): P203E-00 - Reductant Level Sensor 1 Circuit Intermittent-Erratic. Customers may also experience one or more of the following: Repeated freeze/thaw cycles of the urea tank to cause solid DEF crystals to form and settle on the focus tube, blocking the level sensor signal. Rapid temperature swings from below freezing to above freezing causing an incomplete thaw of the DEF tank. When the vehicle is powered on, the diagnostic is enabled due to thawed DEF at the tank bottom surface, but the fluid in the center is still partially frozen. Not following the proper DEF fill procedure and overfilling the tank. This bulletin involves replacing the urea delivery module and possibly updating the Dosing Control Unit (DCU) software"
"Diesel Exhaust Fluid (DEF) Fluid Freezing Warranty Extension XR1 Customers must experience a Malfunction Indicator Lamp...
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(MIL) illumination and the vehicle must exhibit/set the following Diagnostic Trouble Code (DTC): P203E-00 - Reductant Level Sensor 1 Circuit Intermittent-Erratic. Customers may also experience one or more of the following: Repeated freeze/thaw cycles of the urea tank to cause solid DEF crystals to form and settle on the focus tube, blocking the level sensor signal. Rapid temperature swings from below freezing to above freezing causing an incomplete thaw of the DEF tank. When the vehicle is powered on, the diagnostic is enabled due to thawed DEF at the tank bottom surface, but the fluid in the center is still partially frozen. Not following the proper DEF fill procedure and overfilling the tank. This bulletin involves replacing the urea delivery module and possibly updating the Dosing Control Unit (DCU) software."
Warranty Bulletin D-24-16 (XR1) Urea Delivery Module Select 2019 - 2022 RAM Trucks (DJ/D2/DD/DP)
Tire Pressure Lamp Flashing, No Tire Pressures Displayed, Tire Pressure Module (TPM) System Unavailable Message...
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Displayed on Cluster
Battery Drain Suspected or "Identified" From USB or Media Hub
MODULE KIT - UREA PUMP/LEVEL UNIT
MODULE - TELEMATICS
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...
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Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website...
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to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.
Radio Remained On After Ignition Is Switched Off, Dead Battery From Excessive Radio Current Draw
Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website...
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to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.
Diesel Particulate Filter (DPF) - X97 Warranty Extension Installation of Particulate Matter (PM) sensor.
Emission Recall Y43 - Particulate Matter Sensor (Date on document incorrectly states "July 2023")
Ambient Air Temperature Missing, Malfunction Indicator Lamp (MIL) Lamp On, Diagnostic Trouble Code (DTC) P0070-15...
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Ambient Air Temperature Sensor Circuit-Circuit Short to Battery or Open, P0073 Ambient Air Temperature Sensor Circuit High
Ambient Temperature Sensor Servicing.
Radio Remained On After Ignition Is Switched Off, Dead Battery From Excessive Radio Current Draw
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...
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Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
Malfunction Indicator Lamp (MIL) Illumination.
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NOx Sensor Diagnostic Trouble Codes (DTCs) Diagnosis Information.
Telematic box module 2
Malfunction Indicator Lamp (MIL) Illumination.
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Diagnostic Trouble Code (DTC) P0471 ? Exhaust Pressure Sensor 1 Performance, Set.
Malfunction Indicator Lamp (MIL) Illumination.
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Diagnostic Trouble Code (DTC) P0607 ? ECU Internal Performance, Set.
No Start, Cannot Complete Module Replace, Proxi Or Module Proxi Configuration
Fuel Smell and Fuel Leak This bulletin involves replacing the fuel pump module.
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Customers may experience the following: Fuel leak or fuel smell. This minor leak is coming from the fuel pump feed port.
Radio Enhancements This bulletin involves updating the radio software level to 2036.06.
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Customers may experience the following:Product plan UUID is not correct in Carplay. Carplay audio does not always resume. Battery save vs. Battery Charge toggles back to Battery Charge after sleep cycle. When ?Charge Now? is selected on key-off outside of the charging schedule ? it does nothing. In addition, the following enhancements are included:Update power supply source from 1 amp to 2.1 amps. GOOGLE certification enhancements - screen flickers
Fuel Smell and Fuel Leak This bulletin involves replacing the fuel pump module.
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Customers may experience the following: Fuel leak or fuel smell. This minor leak is coming from the fuel pump feed port.
Fuel Smell and Fuel Leak This bulletin involves replacing the fuel pump module.
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Customers may experience the following: Fuel leak or fuel smell. This minor leak is coming from the fuel pump feed port.
Flash: Driver Door Module (DDM) and Passenger Door Module (PDM) Updates This bulletin involves reprogramming the DDM...
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and PDM with the latest available software. This software is for vehicles on the RRT VIN List is to improve the function and reliability of the power windows operation.
Malfunction Indicator Lamp (MIL) Illumination.
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Diagnostic Trouble Codes (DTCs) P0756 ? UD Solenoid Circuit, and/or P0755 ? 2C Solenoid Circuit, Set.
Ambient Temperature Sensor Servicing.
Ambient Air Temperature Missing, Malfunction Indicator Lamp (MIL) Lamp On, Diagnostic Trouble Code (DTC) P0070-15...
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Ambient Air Temperature Sensor Circuit-Circuit Short to Battery or Open, P0073 Ambient Air Temperature Sensor Circuit High
Battery Drain Suspected or "Identified" From USB or Media Hub
Ambient Air Temperature Missing, MIL Lamp On, DTC P0070-15 Ambient Air Temperature Sensor Circuit-Circuit Short to...
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Battery or Open; P0073 Ambient Air Temperature Sensor Circuit High
No Start, After Flash And Or PCM Replace, DTC P0513 Invalid Skim Key Setting
Battery Drain Concern, Dual USB Port Normal Operational Draw, Extended Illumination Or Extended Operation After Key Off
Radio Remained On After Ignition Is Switched Off, Dead Battery from Excessive Radio Current Draw
Ambient Temperature Sensor Servicing.
CONNECTOR Trailer Tow,WIRING Trailer Tow,CONNECTOR 7 Way,WIRING Rear Bumper If the connector or wiring is physically...
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damaged, burned, melted or corroded, prior to replacing the part, please contact FCA Redacted Content If no response in 15 minutes, proceed with repair. Please send pictures of the failed part to FCA Redacted Content
Ambient Temperature Sensor Servicing.
Ambient Air Temperature Missing, Malfunction Indicator Lamp (MIL) Lamp On, Diagnostic Trouble Code (DTC) P0070-15...
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Ambient Air Temperature Sensor Circuit-Circuit Short to Battery or Open, P0073 Ambient Air Temperature Sensor Circuit High
Battery Drain Suspected or "Identified" From USB or Media Hub
Ambient Temperature Sensor Servicing.
Ambient Air Temperature Missing, Malfunction Indicator Lamp (MIL) Lamp On, Diagnostic Trouble Code (DTC) P0070-15...
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Ambient Air Temperature Sensor Circuit-Circuit Short to Battery or Open, P0073 Ambient Air Temperature Sensor Circuit High
Battery Drain Suspected or "Identified" From USB or Media Hub
Malfunction Indicator Lamp (MIL) Illumination.
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Diagnostic Trouble Code (DTC) P0471 ? Exhaust Pressure Sensor 1 Performance, Set.
Malfunction Indicator Lamp (MIL) Illumination.
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Diagnostic Trouble Codes (DTCs) P0756 ? UD Solenoid Circuit, and/or P0755 ? 2C Solenoid Circuit, Set.
Fuel Smell and Fuel Leak This bulletin involves replacing the fuel pump module.
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Customers may experience the following: Fuel leak or fuel smell. This minor leak is coming from the fuel pump feed port.
Radio Enhancements This bulletin involves updating the radio software level to 2036.06.
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Customers may experience the following:Product plan UUID is not correct in Carplay. Carplay audio does not always resume. Battery save vs. Battery Charge toggles back to Battery Charge after sleep cycle. When ?Charge Now? is selected on key-off outside of the charging schedule ? it does nothing. In addition, the following enhancements are included:Update power supply source from 1 amp to 2.1 amps. GOOGLE certification enhancements - screen flickers
Fuel Smell and Fuel Leak This bulletin involves replacing the fuel pump module.
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Customers may experience the following: Fuel leak or fuel smell. This minor leak is coming from the fuel pump feed port.
Fuel Smell and Fuel Leak This bulletin involves replacing the fuel pump module.
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Customers may experience the following: Fuel leak or fuel smell. This minor leak is coming from the fuel pump feed port.
Flash: Driver Door Module (DDM) and Passenger Door Module (PDM) Updates This bulletin involves reprogramming the DDM...
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and PDM with the latest available software. This software is for vehicles on the RRT VIN List is to improve the function and reliability of the power windows operation.
Malfunction Indicator Lamp (MIL) Illumination.
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Diagnostic Trouble Codes (DTCs) P0756 ? UD Solenoid Circuit, and/or P0755 ? 2C Solenoid Circuit, Set.
Ambient Air Temperature Missing, MIL Lamp On, DTC P0070-15 Ambient Air Temperature Sensor Circuit-Circuit Short to...
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Battery or Open; P0073 Ambient Air Temperature Sensor Circuit High
No Start, After Flash And Or PCM Replace, DTC P0513 Invalid Skim Key Setting
Battery Drain Concern, Dual USB Port Normal Operational Draw, Extended Illumination Or Extended Operation After Key Off
Flash: Amplifier (AMP) Diagnostic and System Updates This bulletin involves reprogramming the AMP with the latest available software.
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Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find that one or more of the following Diagnostic Trouble Codes (DTCs) have been set: B143B-12 - ANC Microphone 1-Circuit Short To Battery. B143C-12 - ANC Microphone 2-Circuit Short To Battery. B143E-12 - ANC Microphone 3-Circuit Short To Battery. B143F-12 - ANC Microphone 4-Circuit Short To Battery.The DTCs are wrongly set and do not affect Active Noise Cancelation (ANC) performance.
Malfunction Indicator Lamp (MIL) Illumination.
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Diagnostic Trouble Code (DTC) P0461 ? Fuel Level Sensor 1 Performance Set
CONNECTOR/WIRING, Trailer Tow If the connector or wiring is physically damaged, burned, melted or corroded, prior to...
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replacing the part, please contact FCA Redacted Content If no response in 15 minutes, proceed with repair. Please send pictures of the failed part to FCA Redacted Content
Malfunction Indicator Lamp (MIL) Illumination.
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Diagnostic Trouble Code (DTC) P0607 ? ECU Internal Performance, Set.
No Start, Cannot Complete Module Replace, Proxi Or Module Proxi Configuration
U0184 Loss Communication With Radio Setting In Multiple Modules
CONNECTOR/WIRING, Trailer Tow If the connector or wiring is physically damaged, burned, melted or corroded, prior to...
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replacing the part, please contact FCA Redacted Content If no response in 15 minutes, proceed with repair. Please send pictures of the failed part to FCA Redacted Content
Radio Enhancements This bulletin involves updating the radio software level to 2036.06.
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Customers may experience the following: Ghost Touch, features, modes and App?s changing without drivers input. Product plan UUID is not correct in Carplay. Carplay audio does not always resume. Battery save vs. Battery Charge toggles back to Battery Charge after sleep cycle. When ?Charge Now? is selected on key-off outside of the charging schedule ? it does nothing. In addition, the following enhancements are included:Update power supply source from 1 amp to 2.1 amps. GOOGLE certification enhancements - screen flickers
Customer complaint includes a Mil-on condition.
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Upon further investigation, one or more of the following fault codes may be set in the PCM:
Flash: Radio Frequency Hub Module (RF-HUB) Updates This bulletin involves reprogramming the RF-HUB with the latest software available.
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The customer may experience the following:The key fob won't unlock the doors while the vehicle is running and after a remote start.
P203E and P203F Additional Diagnostic Information This bulletin provides additional information regarding diagnosing...
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Diesel Exhaust Fluid (DEF) issue in extreme cold weather. Diagnostic Trouble Codes (DTCs) P203E - Reductant Level Sensor 1 Circuit Intermittent and/or P203F - Reductant Level Too Low set.
Battery Tester Warranty Code Procedures, Midtronics Charger Update Process
Battery Tester Warranty Code Procedures, Medtronic Update Process
ASCM U0132 Loss Of Communication With Suspension Control Module (IPC) DTC
Door Control Module Window Inoperative This bulletin involves replacing one or both of the door modules.
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Technician may find that one or more of the following Diagnostic Trouble Codes (DTCs) have been set: B18BA-12 - Window Control - Circuit Short to Battery B18BA-13 - Window Control - Circuit Open In addition the customer may notice one or more of the following: Driver and/or passenger windows stop working. If the window switch is held in the up position for at least two seconds,the obstruction auto-down function may not work. Windows may go up slower than expected.
Flash: Radio Frequency Hub Module (RF-HUB) Updates This bulletin involves reprogramming the RF-HUB with the latest software available.
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The customer may experience the following:The key fob won't unlock the doors while the vehicle is running and after a remote start.
CAMERA, Rear View For concerns of back up camera flicker/blank/blue/black screen or camera inop, please ensure Radio is at latest software level.
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After update, system requires three sleep cycles to function properly. Please verify camera LVDS- Low-Voltage Differential Signaling cable connection at camera and radio head unit. Also verify harness connection between high mounted stop lamp and body harness for bent pins or loose connection at XY310A, XY485A inlines. Please create and send a copy of the vehicle scan report and specify radio SW version and radio head unit ID toFCA Redacted Content or call FCA Redacted Content for any additional questions or assistance needed. If no response in 15 minutes, proceed with repair. Please be sure to attach a copy of the Vehicle Scan Report on the repair order.
Ambient Air Temperature Missing, MIL Lamp On, DTC P0070-15 Ambient Air Temperature Sensor Circuit-Circuit Short to...
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Battery or Open; P0073 Ambient Air Temperature Sensor Circuit High
No Start, After Flash And Or PCM Replace, DTC P0513 Invalid Skim Key Setting
Battery Drain Concern, Dual USB Port Normal Operational Draw, Extended Illumination Or Extended Operation After Key Off
CONNECTOR/WIRING, Trailer Tow If the connector or wiring is physically damaged, burned, melted or corroded, prior to...
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replacing the part, please contact FCA Redacted Content If no response in 15 minutes, proceed with repair. Please send pictures of the failed part to FCA Redacted Content
Radio Enhancements This bulletin involves updating the radio software level to 2036.06.
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Customers may experience the following: Ghost Touch, features, modes and App?s changing without drivers input. Product plan UUID is not correct in Carplay. Carplay audio does not always resume. Battery save vs. Battery Charge toggles back to Battery Charge after sleep cycle. When ?Charge Now? is selected on key-off outside of the charging schedule ? it does nothing. In addition, the following enhancements are included:Update power supply source from 1 amp to 2.1 amps. GOOGLE certification enhancements - screen flickers
Customer complaint includes a Mil-on condition.
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Upon further investigation, one or more of the following fault codes may be set in the PCM:
Ambient Air Temperature Missing, MIL Lamp On, DTC P0070-15 Ambient Air Temperature Sensor Circuit-Circuit Short to...
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Battery or Open; P0073 Ambient Air Temperature Sensor Circuit High
No Start, After Flash And Or PCM Replace, DTC P0513 Invalid Skim Key Setting
Battery Drain Concern, Dual USB Port Normal Operational Draw, Extended Illumination Or Extended Operation After Key Off
P203E and P203F Additional Diagnostic Information This bulletin provides additional information regarding diagnosing...
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Diesel Exhaust Fluid (DEF) issue in extreme cold weather. Diagnostic Trouble Codes (DTCs) P203E - Reductant Level Sensor 1 Circuit Intermittent and/or P203F - Reductant Level Too Low set.
Flash: Comfort Seat and Wheel Module (CSWM) Enhancements This bulletin involves updating the CSWM with the latest available software.
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The customer may describe the following:The heated steering wheel gets too hot for customer comfort.
Fuel Smell and Fuel Leak This bulletin involves replacing the fuel pump module.
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Customers may experience the following: Fuel leak or fuel smell. This minor leak is coming from the fuel pump feed port.
Radio Enhancements This bulletin involves updating the radio software level to 2036.06.
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Customers may experience the following:Product plan UUID is not correct in Carplay. Carplay audio does not always resume. Battery save vs. Battery Charge toggles back to Battery Charge after sleep cycle. When ?Charge Now? is selected on key-off outside of the charging schedule ? it does nothing. In addition, the following enhancements are included:Update power supply source from 1 amp to 2.1 amps. GOOGLE certification enhancements - screen flickers
Fuel Smell and Fuel Leak This bulletin involves replacing the fuel pump module.
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Customers may experience the following: Fuel leak or fuel smell. This minor leak is coming from the fuel pump feed port.
Fuel Smell and Fuel Leak This bulletin involves replacing the fuel pump module.
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Customers may experience the following: Fuel leak or fuel smell. This minor leak is coming from the fuel pump feed port.
Flash: Driver Door Module (DDM) and Passenger Door Module (PDM) Updates This bulletin involves reprogramming the DDM...
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and PDM with the latest available software. This software is for vehicles on the RRT VIN List is to improve the function and reliability of the power windows operation.
Malfunction Indicator Lamp (MIL) Illumination.
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Diagnostic Trouble Codes (DTCs) P0756 ? UD Solenoid Circuit, and/or P0755 ? 2C Solenoid Circuit, Set.
Flash: Radio Frequency Hub Module (RF-HUB) Updates This bulletin involves reprogramming the RF-HUB with the latest software available.
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The customer may experience the following:The key fob won't unlock the doors while the vehicle is running and after a remote start.
P203E and P203F Additional Diagnostic Information This bulletin provides additional information regarding diagnosing...
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Diesel Exhaust Fluid (DEF) issue in extreme cold weather. Diagnostic Trouble Codes (DTCs) P203E - Reductant Level Sensor 1 Circuit Intermittent and/or P203F - Reductant Level Too Low set.
ASCM U0132 Loss Of Communication With Suspension Control Module (IPC) DTC
Door Control Module Window Inoperative This bulletin involves replacing one or both of the door modules.
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Technician may find that one or more of the following Diagnostic Trouble Codes (DTCs) have been set: B18BA-12 - Window Control - Circuit Short to Battery B18BA-13 - Window Control - Circuit Open In addition the customer may notice one or more of the following: Driver and/or passenger windows stop working. If the window switch is held in the up position for at least two seconds,the obstruction auto-down function may not work. Windows may go up slower than expected.
Flash: Radio Frequency Hub Module (RF-HUB) Updates This bulletin involves reprogramming the RF-HUB with the latest software available.
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The customer may experience the following:The key fob won't unlock the doors while the vehicle is running and after a remote start.
CAMERA, Rear View For concerns of back up camera flicker/blank/blue/black screen or camera inop, please ensure Radio is at latest software level.
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After update, system requires three sleep cycles to function properly. Please verify camera LVDS- Low-Voltage Differential Signaling cable connection at camera and radio head unit. Also verify harness connection between high mounted stop lamp and body harness for bent pins or loose connection at XY310A, XY485A inlines. Please create and send a copy of the vehicle scan report and specify radio SW version and radio head unit ID toFCA Redacted Content or call FCA Redacted Content for any additional questions or assistance needed. If no response in 15 minutes, proceed with repair. Please be sure to attach a copy of the Vehicle Scan Report on the repair order.
Infotainment
83 bulletinsDoor speaker Inoperative or No Sound
Touchscreen For all infotainment system repairs (touchscreens, radios, etc.), refurbished parts may be available.
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Follow the Infotainment Ordering guide available under the "Parts" section of Dealer Connect: DealerCONNECT> Parts> News& Information> Audio & Electronic Products Exchange Process
Checking Radio Software Level On A VP2 Radio
Radio Over The Air Update from LR34.51 to LR35.41 Software Version Customer may experience one or more of the...
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following: ? Mobile Wi-Fi inoperative upon start up. ? Hotspot gives "No Internet" connection message on phone when trying to connect to a device. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from LR34.51 to LR35.41. NOTE: National launch for this FOTA update is expected to begin Feburary 19, 2024.
Radio Over The Air Update from QR39.82F to QR40.12 Software Version Customer may experience one or more of the...
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following: ? Mobile Wi-Fi inoperative upon start up. ? Hotspot gives "No Internet" connection message on phone when trying to connect to a device. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from QR39.82F to QR40.12. NOTE: National launch for this FOTA update is expected to begin Feburary 19, 2024.
Radio Over The Air Update from QR39.5 to QR40.11 Software Version Customer may experience one or more of the following:...
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? Mobile Wi-Fi inoperative upon start up. ? Hotspot gives "No Internet" connection message on phone when trying to connect to a device. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from QR39.5 to QR40.11. NOTE: National launch for this FOTA update is expected to begin Feburary 19, 2024.
Radio Over The Air Updating to QR40.12 Software Version Customers may experience one or more of the following: ?...
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Mobile Wi-Fi inoperative upon start up. ? Hotspot gives "No Internet" connection message on phone, when trying to connect to a device. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from QR39.2 to QR40.11. NOTE: National launch for this FOTA update is expected to begin February 19, 2023.
Navigation (NAV) Reboot When MOTA Fails The customer may describe one of more of the following: ? Radio navigation...
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continues to reboot after a Map Update (MOTA). ? Navigation regularly cuts out and back on again. ? Radio switches to navigation without customer's input. This bulletin involves updating the Navigation maps via USB.
Radio Over The Air Update to LR34.31 to LR35.41 Software Version Customers may experience one or more of the following:...
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? Mobile Wi-Fi inoperative upon start up. ? Hotspot gives "No Internet" connection message on phone when trying to connect to a device. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from LR34.31 to LR35.41. NOTE: The National launch for this FOTA update campaign is expected to begin December 04, 2023.
Radio Over The Air Update to Q339.3 to QR39.62 Software Version Customers may experience one or more of the following: ...
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? Mobile Wi-Fi inoperative upon start up. ? Hotspot gives "No Internet" connection message on phone when trying to connect to a device. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from Q339.3 to QR39.62. NOTE: The National launch for this FOTA update campaign is expected to begin December 04, 2023.
Radio Over The Air Updating to QR40.12 Software Version Mobile Wi-Fi inoperative upon start up.
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? Hotspot gives 9No Internet9 connection message on phone, when trying to connect to a device. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from QR39.7 to QR40.12. NOTE: National launch for this FOTA update is expected to begin March 10, 2023. DISCUSSION: Vehicles sold in the U.S. and Canada can now receive software updates ?over-the-air?. Updates to software will occur in a phased roll-out. The software is updated through the built-in cellular modem in the radio.
Radio Over The Air Updating From QR39.6 to QR40.12 Software Version Customers may experience one or more of the...
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following symptoms: ? Mobile Wi-Fi inoperative upon start up. ? Hotspot gives "No Internet" connection message on phone when trying to connect to a device. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from QR39.6 to QR40.12. NOTE: National launch for this FOTA update is expected to begin November 06, 2023.
Back-Up Camera Inoperative Complaints, Radio Display Blue or Blank When Placed in Reverse
Apple CarPlay Does Not Work Or Not Connecting
Radio Over The Air Updating to QR40.12 Software Version ? Mobile Wi-Fi inoperative upon start up.
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? Hotspot gives "No Internet" connection message on phone, when trying to connect to a device. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from QR39.62 and QR39.57 to QR40.12. NOTE: National launch for this FOTA update is expected to begin August 16, 2023
Customer Satisfaction Notification ZD7 - Radio Software update
Customer Satisfaction Notification ZD7 - Radio Software Update
SOS, Assistance Calls Not Successful After Radio Replacement or Radio Software Update
Customer Satisfaction Notification ZD7 - Radio Software Update
Radio Over The Air Updating from PR39.92 to PR40.12 Software Version ? Radio Wi-Fi Hotspot connection not working.
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This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from PR39.92 to PR40.12. NOTE: National launch for this FOTA update is expected to begin June 23, 2023.
Radio Over The Air Updating to QR40.12 Software Version Mobile Wi-Fi inoperative upon start up.
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? Hotspot gives 9No Internet9 connection message on phone, when trying to connect to a device. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from QR39.7 to QR40.12. NOTE: National launch for this FOTA update is expected to begin March 10, 2023. DISCUSSION: Vehicles sold in the U.S. and Canada can now receive software updates ?over-the-air?. Updates to software will occur in a phased roll-out. The software is updated through the built-in cellular modem in the radio.
Radio Over The Air Updating to 40.12 Software Version Mobile Wi-Fi inoperative upon start up.
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Hotspot gives 9No Internet9 connection message on phone when trying to connect to a device. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from 39.5 to 40.12.
Radio Over The Air Updating to 39.92 Software Version Text displayed on radio ?Installing pop up message? for entire key cycle.
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Improper NAV search results. Lost SXM presets after remote start through Uconnect app. Rear shelf speaker crackles/popping noise. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from 37.4, 39.1, 39.5, 39.6, 39.62, 39.7 or 39.74 to 39.92.
Backup Camera Blue Screen After Flat Bed Install
Head unit button stuck DTC code B14DA-2A
Radio Display Abnormality
Flash: Amplifier (AMP) Diagnostic and System Updates This bulletin involves reprogramming the AMP with the latest available software.
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The following software enhancement is available:Amplifier update to eliminate static noise from the instrument panel mounted speakers.
Flash: Amplifier (AMP) Diagnostic and System Updates This bulletin involves reprogramming the AMP with the latest available software.
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The following software enhancement is available: Amplifier update to eliminate static noise from the instrument panel mounted speakers.
Radio Reboot Continually
Radio Reboot Continually
Radio Volume Uncontrollable Or Changing On Its Own
Radio Screen Freeze, Blank Screen And Reset
RADIO, MULTI Media (ASSY) The customers may have concerns of backup camera missing gridlines or showing black screen...
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with "check entire surroundings" message while in Reverse mode. It is a backup camera initialization timing issue. Please check the backup camera and connections. This issue is recoverable with a key cycle. Replacing the radio head unit will not resolve the customer's concerns. FOTA service software release is scheduled for later June, 2021.
?Device Not Supported? Message on the radio screen
Back-Up Camera Inoperative Complaints, Radio Display Blue or Blank When Placed in Reverse
Radio Screen Flickering When Using Apple CarPlay Or Android Auto.
Radio Reboot Continually
Radio Reboot Continually
Radio Volume Uncontrollable Or Changing On Its Own
Radio Screen Freeze, Blank Screen And Reset
RADIO, MULTI Media (ASSY) The customers may have concerns of backup camera missing gridlines or showing black screen...
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with "check entire surroundings" message while in Reverse mode. It is a backup camera initialization timing issue. Please check the backup camera and connections. This issue is recoverable with a key cycle. Replacing the radio head unit will not resolve the customer's concerns. FOTA service software release is scheduled for later June, 2021.
Flash: Amplifier (AMP) Diagnostic and System Updates This bulletin involves reprogramming the AMP with the latest available software.
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The following software enhancement is available:Amplifier update to eliminate static noise from the instrument panel mounted speakers.
Flash: Amplifier (AMP) Diagnostic and System Updates This bulletin involves reprogramming the AMP with the latest available software.
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The following software enhancement is available: Amplifier update to eliminate static noise from the instrument panel mounted speakers.
Radio Reboot Continually
Radio Reboot Continually
Radio Volume Uncontrollable Or Changing On Its Own
Radio Screen Freeze, Blank Screen And Reset
RADIO, MULTI Media (ASSY) The customers may have concerns of backup camera missing gridlines or showing black screen...
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with "check entire surroundings" message while in Reverse mode. It is a backup camera initialization timing issue. Please check the backup camera and connections. This issue is recoverable with a key cycle. Replacing the radio head unit will not resolve the customer's concerns. FOTA service software release is scheduled for later June, 2021.
?Device Not Supported? Message on the radio screen
Back Up Camera Inoperative Complaints, Radio Display Blue Or Blank When Placed In Reverse
Head unit button stuck DTC code B14DA-2A
Radio Display Abnormality
Flash: Amplifier (AMP) Diagnostic and System Updates This bulletin involves reprogramming the AMP with the latest available software.
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The following software enhancement is available: Amplifier update to eliminate static noise from the instrument panel mounted speakers.
Intermittently Backup Camera Does Not Display Red/Yellow/Green Gridlines Or Center Guideline
Outside Air Temperature Displayed On Cluster Or Radio Are Inaccurate
Radio Screen Freeze, Blank Screen And Reset
Radio Screen Freeze, Blank Screen And Reset
Apple CarPlay Does Not Work Or Not Connecting
Radio Replacement Reset Routine, Radio Has Missing Icons Or Are Grayed Out
Back Up Camera Inoperative Complaints, Radio Display Blue Or Blank When Placed In Reverse
?Device Not Supported? Message on the radio screen
Radio Display Is Black After Replacing The Rear View Camera
Backup Camera has Black Screen with ?Check Entire Surroundings? Message
Radio Lockup In The Software Installation Screen After Accepting FOTA Update (Incorrect "S2008000204" indicated on...
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published document)
Media Device Connection Guidelines For Bluetooth, Apple CarPlay, Android Auto Or USB To The Radio Head Unit
Radio Lockup In The Software Installation Screen After Accepting FOTA Update (Incorrect "S2008000204" indicated on...
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published document)
Media Device Connection Guidelines For Bluetooth, Apple CarPlay, Android Auto Or USB To The Radio Head Unit
Flash: Amplifier AMP Diagnostic and System Updates This bulletin involves reprogramming the AMP with the latest available software.
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The following software enhancement is available: Amplifier update to eliminate static noise from the instrument panel mounted speakers.
Intermittently Backup Camera Does Not Display Red/Yellow/Green Gridlines Or Center Guideline
?Device Not Supported? Message on the radio screen
Flash: Amplifier (AMP) Diagnostic and System Updates This bulletin involves reprogramming the AMP with the latest available software.
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The following software enhancement is available:Amplifier update to eliminate static noise from the instrument panel mounted speakers.
Flash: Amplifier (AMP) Diagnostic and System Updates This bulletin involves reprogramming the AMP with the latest available software.
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The following software enhancement is available: Amplifier update to eliminate static noise from the instrument panel mounted speakers.
Radio Reboot Continually
Radio Reboot Continually
Radio Volume Uncontrollable Or Changing On Its Own
Radio Screen Freeze, Blank Screen And Reset
RADIO, MULTI Media (ASSY) The customers may have concerns of backup camera missing gridlines or showing black screen...
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with "check entire surroundings" message while in Reverse mode. It is a backup camera initialization timing issue. Please check the backup camera and connections. This issue is recoverable with a key cycle. Replacing the radio head unit will not resolve the customer's concerns. FOTA service software release is scheduled for later June, 2021.
Radio Screen Freeze, Blank Screen And Reset
Apple CarPlay Does Not Work Or Not Connecting
Radio Replacement Reset Routine, Radio Has Missing Icons Or Are Grayed Out
Back Up Camera Inoperative Complaints, Radio Display Blue Or Blank When Placed In Reverse
Radio Display Is Black After Replacing The Rear View Camera
Backup Camera has Black Screen with ?Check Entire Surroundings? Message
Engine
77 bulletinsCummins 6.7L Air Filter Replacement DTC P0299 Customers must experience a Malfunction Indicator Lamp (MIL) illumination...
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and the vehicle must SYMPTOM: exhibit/set the following Diagnostic Trouble Code (DTC): P0299-00 - Turbocharger Underboost. Customers may also comment on the following: Low power/acceleration or lag condition. This bulletin involves performing an Air Handling Performance Test (APT) and possibly replacing the air filter.
1. General Parts Update The recommended air filter for 2019 Model Year (MY) and newer 6.7L Cummins equipped vehicles has been updated.
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New Part: 68645327AA (Non-Oiled Air Filter) Replaces: 53034051AA (Oiled Air Filter) - This part is superseded and should no longer be installed. The air filter for all other applications remains unchanged: Continue to use 68517554AA for: All 2018 MY and older 6.7L Cummins equipped vehicles. All 2019 MY and newer vehicles with non-6.7L engines. 2. Special Service Procedure for DTC P0299 Application: 2019-2024 MY HD Trucks with 6.7L Diesel (ETM/ETN) Condition: If DTC P0299 is active and the vehicle is equipped with the previous oiled air filter (PN# 53034051AA). Procedure: Replace the oiled air filter (53034051AA) with the new non-oiled filter (68645327AA). Service Catalog reflects these updated usages.
Cummins Valvetrain Noise Diagnostics Customers may comment on one or more of the following: Ticking noise.
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Clicking noise. Engine noise.
On Cummins diesel applications that are for 2019 and newer the bpro part 1BP00507AB can on occasions create a check engine light.
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In these situations, it is recommended to use the appropriate Mopar air filter (57008652AA). The "AC" level of the part is in development to resolve this issue. 1BP00507AB should still be usable for 2018 and older Model year Cummins engines.
Light Random Tick Noise From The Engine
When customer complaint is related to inoperative 4 Wheel Drive shifter, loss of 4WD function and/or 4WD related MIL...
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please reference SOL Case #S2508000062 prior to replacement of Transfer Case shift motor.
Not applicable to vehicles built for US market.
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Flash: Powertrain Control Module (PCM) Updates Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): P0868-00 - Transmission Fluid Pressure Low. P0933-00 - Hydraulic Pressure Sensor Range/performance P0735-00 - Gear 5 Shift Incorrect Ratio. P0729-00 - Gear 6 Shift Incorrect Ratio. Customers may also experience one or more of the following: While driving the vehicle, the Instrument Panel Cluster (IPC) is showing a transmission overheat message. Check engine light illuminates and will turn on and off while driving. This bulletin involves inspecting and possibly reprogramming the PCM with the latest available software.
MODULE - ENGINE CONTROLLER
D-19-02 Rev. L Fast Feedback Program - 6.7L Cummins Complete Engine, Long Block & Short Block - 2019 - 2024 HD Ram -...
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(D2/DD/DF/DJ/DP)
Light Random Tick Noise From The Engine.
"Clicking Noisse from Engine At Idle Customers may comment on the following: A clicking noise from the engine at idle.
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This bulletin involves adding oil system protection and letting the engine idle."
"Clicking Noise From Engine At Idle Customers may comment on the following: A clicking noise from the engine at idle.
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REPAIR SUMMARY: This bulletin involves adding oil system protection and letting the engine idle."
MODULE - ENGINE CONTROLLER
"Diesel Exhaust Fluid (DEF) Fluid Freezing Customers must experience a Malfunction Indicator Lamp (MIL) illumination and...
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the vehicle must exhibit/set the following Diagnostic Trouble Code (DTC): P203E-00 - Reductant Level Sensor 1 Circuit Intermittent-Erratic. Customers may also experience one or more of the following: Repeated freeze/thaw cycles of the urea tank to cause solid DEF crystals to form and settle on the focus tube, blocking the level sensor signal. Rapid temperature swings from below freezing to above freezing causing an incomplete thaw of the DEF tank. When the vehicle is powered on, the diagnostic is enabled due to thawed DEF at the tank bottom surface, but the fluid in the center is still partially frozen. Not following the proper DEF fill procedure and overfilling the tank This bulletin involves replacing the urea delivery module and grade vent valve and updating the Dosing Control Unit (DCU) software This bulletin involves replacing the urea delivery module and possibly updating the Dosing Control Unit (DCU) software"
Wiper Motor Inoperative.
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Wiper Doesnt Work or Stops Randomly On Glass
"Diesel Exhaust Fluid (DEF) Fluid Freezing **Customers must experience a Malfunction Indicator Lamp (MIL) illumination...
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and the vehicle must exhibit/set the following Diagnostic Trouble Code (DTC):** P203E-00 - Reductant Level Sensor 1 Circuit Intermittent-Erratic. Customers may also experience one or more of the following: Repeated freeze/thaw cycles of the urea tank to cause solid DEF crystals to form and settle on the focus tube, blocking the level sensor signal. Rapid temperature swings from below freezing to above freezing causing an incomplete thaw of the DEF tank. When the vehicle is powered on, the diagnostic is enabled due to thawed DEF at the tank bottom surface, but the fluid in the center is still partially frozen. Not following the proper DEF fill procedure and overfilling the tank.** This bulletin involves replacing the urea delivery module and grade vent valve and updating the Dosing Control Unit (DCU) software."
MOTOR - WINDSHIELD WIPER & WIPERUNIT - WINDSHIELD WIPER
MOTOR - WINDSHIELD WIPER & WIPERUNIT - WINDSHIELD WIPER
"GENERATOR Engine Prior to alternator/generator removal: 1.
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Inspect & check all electrical connections to the alternator a. 2-way connector containing field control circuit & alternator sense voltage circuit. b. Unplug & plug-in the 2-way connector for field & sense circuit. Verify the connection is tight & check for any bent pins in alternator connector or damage to female terminals in connector. c. Check Alternator B+ Stud connection to be sure nut is securing positive cable terminal properly (i.e. nut is clamping terminal & connection is tight). d. Check fuse between the alternator B+ stud & PDC terminal to make sure it is not blown. e. Be sure to follow service manual sections on ALTERNATOR CONTROL CIRCUIT DIAGNOSTIC & ALTERNATOR SENSE CIRCUIT DIAGNOSTIC looking for any opens & shorts (to ground or battery voltage). 2. Check/verify all grounds in the charging system circuit a. Check tightness of mounting bolts securing alternator to engine block. Alternator is a case ground component. b. Check main ground from engine to chassis; connection must be tight. c. Check battery ground cable connections are tight. d. Potentially, loosen alternator mounting bolts, without removing alternator, and re-tighten to torque specifications in service manual. e. After all steps above are complete, re-start engine & check charging system operation. 3. Verify that the Smart Charging System is not the reason for alternator low voltage & current output (Amps). a. Alternator charging can be suspended during engine idle operation because of the Smart Charge strategy. b. Refer to service manual section ""System Operation - Smart Charging System"". c. Refer to Star Case S2008000031 Rev A for low charging voltage & Smart Charge Mode Voltage Range diagram & mode descriptions. d. The alternator has no internal regulator; thus, has no smart circuitry. All alternator control signals come from ECM. 4. If alternator is faulty, remove alternator & mounting bolts. Return alternator with bolts for analysis at QEC."
Valve - EGR
MODULE - ENGINE CONTROLLER
Flash: Powertrain Control Module (PCM) Updates Customer or technician may experience the following: ? High frequency...
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exhaust noise at idle after cold start. ? Power Take Off (PTO) disable to high engine oil temperature. ? Multiple Displacement System (MDS) transition causing a transmission clunk noise under light throttle when coasting in fourth gear. This bulletin involves reprogramming the PCM with the latest available software.
Flash: Powertrain Control Module (PCM) Updates Customers may experience a Malfunction Indicator Lamp (MIL) illumination.
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Upon further investigation the technician may find that one or more of the following Diagnostic Trouble Codes (DTC)s have been set: ? **P0299 - Turbocharger Underboost.** ? P061B - Internal Control Module Torque Calculation Performance. ? P0755 - Shift Solenoid B (DG7 Only). ? P0765 - Shift Solenoid D (DG7 Only). ? P0401 - EGR System Performance. ? P0755 - 2C Solenoid Circuit. ? P0765 - UD Solenoid Circuit. ? P244A - Diesel Particulate Filter Differential Pressure Too Low. ? P20EE - SCR NOx Catalyst Efficiency Below Threshold - Bank 1. ? P242F - Diesel Particulate Filter Restriction - Ash Accumulation. ? P1451 - Diesel Particulate Filter System Performance. ? P2463 - Diesel Particulate Filter Restriction - Soot Accumulation Bank 1. ? P0607-00 - ECU Internal Performance. ? P0299-00 - Turbocharger Underboost. ? P1451-00 - Diesel Particulate Filter System Performance (Sales Code ETL Only).
Water Quality When Mixed With Engine Coolant
Diesel Exhaust Fluid (DEF) Fluid Freezing Customers may experience a Malfunction Indicator Lamp (MIL) illumination.
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Upon further investigation the technician may find the following Diagnostic Trouble Code (DTC) has been set: ? P203E-00 - Reductant Level Sensor 1 Circuit Intermittent-Erratic. This bulletin involves replacing the urea delivery module and grade vent valve and updating the Dosing Control Unit (DCU) software.
Flash: Powertrain Control Module (PCM) Updates Customer or technician may experience the following: ? High frequency...
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exhaust noise at idle after cold start. ? Power Take Off (PTO) disable to high engine oil temperature. ? Multiple Displacement System (MDS) transition causing a transmission clunk noise under light throttle when coasting in fourth gear. This bulletin involves reprogramming the PCM with the latest available software.
2019-Current 6.7L Engine Oil Supply Information
Oil Leak From The Oil Pan Gasket.
HD Truck Brake Pedal Feel On Gas Engine Equipped
Issue involves overheating, running hot, coolant leaks and related symptoms after a Mopar replacement engine has been...
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installed in the vehicle.
Oil Control Valve Connector Not Seated This bulletin involves inspecting the oil control valve connector and possibly seating the connector.
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Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find the following Diagnostic Trouble Code (DTC) has been set: P0013 - Bank 1 Camshaft 2 Position Actuator Circuit Open.
Fast Feedback Program - 6.7L Cummins Engine - 2019 - 2022 HD Ram & Fuel Injection Pump - All Models (Rev.
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G)
Suspected Internal Exhaust Gas Recirculation (EGR) Cooler Coolant Leak, Additional Diagnostics.
Gasket, Cylinder Head Cover For US dealers, and 21-22 model year vehicles only.
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If replacing the cylinder head cover/fuel injector harness gasket due to an oil leak, please also replace the following components: 1. 68445548A$ - Cover, Cylinder Head (includes gasket); 2. 05179087A$ - Housing, Rocker Arm; 3. 68005453A$ - Bolt and Grommet, Cylinder Head Cover to Cylinder Head (qty 6); 4. 05114418A$ - Gasket, Rocker Arm Housing; Engineering requires these parts for analysis to determine root cause of the leak. Once the repairs are complete, please contact FCA Redacted Content to set up a Fast Track for the return of the parts.
Warranty Bulletin D-19-02 Fast Feedback Program - 6.7L Cummins Engine & Fuel Injection Pump - 2019 - 2023 HD Ram ? All Models (Rev.
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J)
Engine Control Module (ECM) Flash Failure, Diagnostic Trouble Code (DTC) U1601 ? ECU Application Software Code 1 Missing...
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Or Corrupted
Seal, Crankshaft Oil, Rear,Retainer, Crankshaft Oil Seal US dealers only: If you are replacing the rear main seal due...
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to an oil leak, do NOT remove the seal from the retainer. Replace the seal and retainer (pn# 05086755A$) as a complete unit. Engineering needs to obtain the seals and retainers back for analysis without them having been disassembled. Once repairs are complete, please contact FCA Redacted Content to return the parts.
Warranty Bulletin D-19-02 Fast Feedback Program - 6.7L Cummins Engine & Fuel Injection Pump - 2019 - 2022 HD Ram - All Models (Rev.
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I)
Customer complaints may include abnormal engine noise, rough idle, lack of power, misfire.
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When performing diagnosis, an internal engine concern may be suspected.
Check Engine Lamp (CEL) on Diagnostic Trouble Codes (DTC?s) P0073 Ambient Air Temperature Sensor Circuit High, U113D-00...
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Lost Communication with Master Power Window Switch
Warranty Bulletin D-19-02 Fast Feedback Program - 6.7L Cummins Engine & Fuel Injection Pump - 2019 - 2023 HD Ram ? All Models (Rev.
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J)
Seal, Crankshaft Oil, Rear,Retainer, Crankshaft Oil Seal US dealers only: If you are replacing the rear main seal due...
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to an oil leak, do NOT remove the seal from the retainer. Replace the seal and retainer (pn# 05086755A$) as a complete unit. Engineering needs to obtain the seals and retainers back for analysis without them having been disassembled. Once repairs are complete, please contact FCA Redacted Content to return the parts.
Warranty Bulletin D-19-02 Fast Feedback Program - 6.7L Cummins Engine & Fuel Injection Pump - 2019 - 2023 HD Ram ? All Models (Rev.
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J)
Seal, Crankshaft Oil, Rear,Retainer, Crankshaft Oil Seal US dealers only: If you are replacing the rear main seal due...
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to an oil leak, do NOT remove the seal from the retainer. Replace the seal and retainer (pn# 05086755A$) as a complete unit. Engineering needs to obtain the seals and retainers back for analysis without them having been disassembled. Once repairs are complete, please contact FCA Redacted Content to return the parts.
Engine Control Module (ECM) Flash Failure, Diagnostic Trouble Code (DTC) U1601 ? ECU Application Software Code 1 Missing...
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Or Corrupted
Fast Feedback Program - 6.7L Cummins Engine - 2019 - 2022 HD Ram & Fuel Injection Pump - All Models (Rev.
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G)
Oil Control Valve Connector Not Seated This bulletin involves inspecting the oil control valve connector and possibly seating the connector.
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Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find the following Diagnostic Trouble Code (DTC) has been set: P0013 - Bank 1 Camshaft 2 Position Actuator Circuit Open.
Fast Feedback Program - 6.7L Cummins Engine - 2019 - 2022 HD Ram & Fuel Injection Pump - All Models (Rev.
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G)
Warranty Bulletin D-19-02 Fast Feedback Program - 6.7L Cummins Engine & Fuel Injection Pump - 2019 - 2022 HD Ram - All Models (Rev.
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I)
Customer complaints may include abnormal engine noise, rough idle, lack of power, misfire.
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When performing diagnosis, an internal engine concern may be suspected.
2019-Current 6.7L Engine Oil Supply Information
Oil Leak From The Oil Pan Gasket.
HD Truck Brake Pedal Feel On Gas Engine Equipped
Issue involves overheating, running hot, coolant leaks and related symptoms after a Mopar replacement engine has been...
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installed in the vehicle.
Check Engine Light and/or Service Air Suspension, Service Diesel Exhaust System or Multiple Cluster Warning Lamps...
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Illuminated With Electronic Vehicle Information Center (EVIC) Messages
GASKET, Timing Case Cover, Rear Gear Housing For 2021 Model Year only.
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If you are replacing the timing gear housing gasket due to an oil leak, please be sure to also replace all outer timing gear housing bolts (PN# 04638665 and 04882109). Do not discard these bolts as engineering will be requesting them to be returned for analysis.
Customer Complaint May Include Engine Oil Leak Or Consumption
Transmission Kit with Torque Converter 1.
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All Promaster (VF) 3.6L/62TE equipped vehicles. If the transmission bracket to the transmission case fasteners are removed during servicing, the fasteners (Part Number 06511385A$) are one-time usage. Vehicles built prior to 10/23/2015 requires Service Kit PN 68461214AA; includes Transmission Isolator PN 68264483AA, and Adaptation Bracket 68264479AA and Fastener Service Kit PN 68329056AA Vehicles built after on or after 10/23/2015 will require only the Fastener Service Kit PN 68329056AA. 2. All 3.6L/62TE equipped vehicles. If the vehicle you are repairing has a crack in the flex plate or failed pump bushing inspect and confirm that both (2) dowel pins are present in the engine block, which align the transmission center line to the crank shaft centerline and visually inspect the dowel alignment holes in the transmission case. If the holes are damaged or elongated the transmission should be replaced to prevent further damage to the transmission/flexplate or pump bushing due to the inability to properly align the engine to the transmission during the repair. 3. All 62TE equipped vehicles. If pump bushing is scored or damaged and the dowel pin alignment holes are ok, replace the pump assembly as opposed to complete transmission. 4. All 62TE equipped vehicles. If vehicle is jerking/slipping with MIL code(s) P0740 or P2764, check TCC Solenoid operation. If TCC Solenoid is ok, the codes are indicative of a torque converter failure. Replace the torque converter.
Warranty Bulletin D-19-02 Fast Feedback Program - 6.7L Cummins Engine & Fuel Injection Pump - 2019 - 2022 HD Ram - All Models (Rev.
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I)
Customer complaints may include abnormal engine noise, rough idle, lack of power, misfire.
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When performing diagnosis, an internal engine concern may be suspected.
Flash: Powertrain Control Module (PCM) Updates This bulletin involves reprogramming the Engine Control...
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Module/Powertrain Control Module (ECM/PCM) with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find that one or more of the following Diagnostic Trouble Codes (DTCs) have been set: P0607-00 - ECU Internal Performance. P0299-00 - Turbocharger Underboost. P1451-00 - Diesel Particulate Filter System Performance(ETL Sales Code only). The following improvements are also included in this update: Oil pressure switch modifications. Urea (DEF fliud) level sensor calibration update, to help prevent bumps in DEF level gauge.
Customer may complain of a MIL lamp on.
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Upon further investigation there could be a fault code in the PCM for P1524 ? Oil Pressure Out of Range ? Camshaft Advance/Retard Disabled.
Customer complaints may include abnormal engine noise, rough idle, lack of power, misfire.
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Upon investigation, it may be found that there is excessive camshaft lobe wear/lifter wear (roller failure) on one or more cam lobes and that camshaft/lifter replacement is necessary.
Flash: Powertrain Control Module (PCM) Updates This bulletin involves reprogramming the Engine Control...
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Module/Powertrain ControlModule (ECM/PCM) with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find that one or moreof the following DTCs have been set: P0299 - Turbocharger Underboost. P0401 - EGR System Performance. P0755 - 2C Solenoid Circuit. P0765 - UD Solenoid Circuit. P244A - Diesel Particulate Filter Differential Pressure Too Low. P20EE - SCR NOx Catalyst Efficiency Below Threshold - Bank 1. P242F - Diesel Particulate Filter Restriction - Ash Accumulation. P1451 - Diesel Particulate Filter System Performance. P2463 - Diesel Particulate Filter Restriction - Soot Accumulation Bank 1. P0607-00 - ECU Internal Performance. P0299-00 - Turbocharger Underboost. P1451-00 - Diesel Particulate Filter System Performance(Sales Code ETL Only). In addition, the customer may notice one or more the following conditions: Idle instability. Air handling bump after startup. Harsh shifts during garage shift tip-in. 2-1-2 gear hunting at low speeds, especially on grades. Driveline ?clunk? ?bump? during D-R and R-D GarageShifts. Harsh 5-3 downshift. 2-1 ERS downshift with exhaust brake on, performance improvement. Intermittent shift bump. The following improvements are also included in this update: Fuel System Run-Up Test routine, wiTECH improvement. wiTECH PCM data improvements. wiTECH cylinder cut-out routine, wiTECH improvement. Oil pressure switch modifications. Urea (DEF fluid) level sensor calibration update, to help prevent bumpsin DEF level gauge.
CALIPER ASSEMBLY, Disc Brake, Front/Rear For brake feel/sensation concerns, please call engineering FCA Redacted Content before performing repairs.
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If no response in 15 minutes, proceed with repair.
Customer Complaint May Include Engine Oil Leak Or Consumption
CAMSHAFT - INTAKE
TUBE - TURBO WATER FEED
Warranty Bulletin D-19-02 Fast Feedback Program - 6.7L Cummins Engine & Fuel Injection Pump - 2019 - 2022 HD Ram - All Models (Rev.
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I)
Customer complaints may include abnormal engine noise, rough idle, lack of power, misfire.
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When performing diagnosis, an internal engine concern may be suspected.
Flash: Air Suspension Control Module (ASCM) Updates This bulletin involves reprogramming the ASCM with the latest available software.
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Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find that one or more of the following DTCs have been set:U0132 - Loss of Communication with Air Suspension Control Module. C15E1-97 - Left Rear Air Spring Intake - Component or System Operation Obstructed or Blocked. C220C-48 - Active Suspension Module Internal-Supervision Software Failure(2019 MY Only). C211B-92 - Ignition Run/Start Input-Performance Or Incorrect Operation(2019 MY Only). C156C-7A - Ride Height System Air Leak-Fluid Leak Or Seal Failure(2019 MY Only). In addition the customer may describe:Air suspension system is inoperable. During key ?On? or while driving, the ?service air suspension? light illuminates. Air spring deflated or ruptured. Right/left rear suspensions sits lower than the other side. Chime and "Service Air Suspension Immediately" message appeared in the cluster for 5 seconds. Excessive operation or noise from air suspension system when vehicle is stationary(2019 MY Only). "Air Suspension Disabled" message when attempting Bed Lowering Mode (BLM)(2019 MY Only). Excessive compressor valve cycling following a cold start(2019 MY with Diesel engine only). Erroneous "Bed Low Achieved" message through the Instrument Panel Cluster (IPC), when requesting lowering, even though the truck didn't physically lower. Ride height changes/valve actuations without operator request on rough roads.
Fast Feedback Program - 6.7L Cummins Engine - 2019 - 2022 HD Ram & Fuel Injection Pump - All Models (Rev.
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G)
Customer complaint may include engine oil leak/consumption.
Power Window Regulator or Motor Owners may complain that the Driver and or Passenger Windows are inoperative.
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Technician may find DTC?s B18BA-12 - Window Control - Circuit Short to Battery, B18BA-13 - Window Control - Circuit Open (stored or active). Replace the DDM or PDM per detailed repair information in Service Library or reference Star Online Publlication S2008000182. Replacing regulators or motors will not correct this issue.
Customer may complain of a MIL lamp on.
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Upon further investigation there could be a fault code in the PCM for P1524 ? Oil Pressure Out of Range ? Camshaft Advance/Retard Disabled.
Customer complaints may include abnormal engine noise, rough idle, lack of power, misfire.
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Upon investigation, it may be found that there is excessive camshaft lobe wear/lifter wear (roller failure) on one or more cam lobes and that camshaft/lifter replacement is necessary.
Engine Control Module (ECM) Flash Failure, Diagnostic Trouble Code (DTC) U1601 ? ECU Application Software Code 1 Missing...
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Or Corrupted
Body & Paint
53 bulletinsFloor Console Center Storage Bin Door Inoperable And Or Stuck Closed.
Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other...
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exterior surface areas of the hinges, doors, fenders, swing gates or liftgates.
Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other...
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exterior surface areas of the hinges, doors, fenders, swing gates or liftgates.
Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other...
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exterior surface areas of the hinges, doors, fenders, swing gates or liftgates
Bumper Mounted 7 Pin Trailer Tow Connector
PANEL - B PILLAR LOWER TRIM
TRANSFER CASE BW 44-46 If fluid leak is present between the transfer case and the rear driveshaft on a 4WD vehicle the...
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Output Shaft Seal should be considered in lieu of entire transfer case or driveshaft replacement. In the case of major damage to components, contact StarCenter and/or proceed with replacements as necessary.
SEAL - OUTPUT SHAFT
"Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other...
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exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. NOTE: Verify current warranty policy to determine if digital imaging pre-authorization is required or pre-approval is required from the Regional Office; depending on market. This bulletin involves inspecting and if necessary removing corrosion and refinishing the suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels."
TRANSFER CASE BW 44-46 If fluid leak is present between the transfer case and the rear driveshaft on a 4WD vehicle the...
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Output Shaft Seal - service part numbers 68161329AA OR 68449218AA (max tow application) - should be considered in lieu of entire transfer case or driveshaft replacement. In the case of major damage to components, contact StarCenter and/or proceed with replacements as necessary
WIPERUNIT - WINDSHIELD WIPER, BLADE - FRONT WIPER
WIPERUNIT - WINDSHIELD WIPER, BLADE - FRONT WIPER
WIPERUNIT - WINDSHIELD WIPER, BLADE - FRONT WIPER.
Mirror
Outside Power Fold Rearview Mirror Noise Or Loose At Pivot.
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Mirror Contacts Door Window Glass In The Folded Position.
Wind Or Whistle Noise From Sunroof And Or Rear Cab
Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other...
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exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. NOTE: Digital imaging pre authorization is required for Smart Warranty Base dealers or Pre Approval is required from Regional Office depending on market. This bulletin involves inspecting and if necessary removing corrosion and refinishing the suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels.
Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through...
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primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural components.
Noise From A-Pillar Floor Area On Turns Or Body Movement
Hood Shake Or Flutter While Driving
Exterior Mirror Lamp Service
Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through...
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primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural components.
Water Leak At Upper D-pillar Or Liftgate Area
Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through...
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primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural components.
Water Leak At Upper D-pillar Or Liftgate Area
Wind Or Whistle Noise From Sunroof And Or Rear Cab
Wind Or Whistle Noise From Sunroof And Or Rear Cab
Noise From A-Pillar Floor Area On Turns Or Body Movement
Hood Shake Or Flutter While Driving
Outside Power Fold Rearview Mirror Noise Or Loose At Pivot
Tailgate Ajar Indicator Light Is On And Or High Effort Required To Close And Latch The Tailgate
Upper Glove Box Door Does Not Open When Button Is Pressed
Wind Or Whistle Noise From Sunroof And Or Rear Cab
Water Leak Carpet Wet At Front And Or Rear Seats
Noise From A-Pillar Floor Area On Turns Or Body Movement
Hood Shake Or Flutter While Driving
Missing (Power Wagon) Decals on Tailgate and Both Front Doors This bulletin involves inspecting and if necessary...
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installing the ?Power Wagon? decals on the front doors and tailgate. Some of the (Sales Code A75) vehicles are missing the addition of the ?Power Wagon? decals for the tailgate and both front doors.
RKE Does Not Unlock The Doors After A Remote Start Event
WINDSHIELD Windshield cracked or blemish.
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When customer comes in for a cracked windshield, please note the location of crack and take pictures before repair. Please send pictures to FCA Redacted Content or load to the warranty claims system.
Rear Seat Back Trim Cover Loose J-Clip Retainer
Wind Or Whistle Noise From Sunroof And Or Rear Cab
LATCH - FRONT DOOR
GLASS - SUNROOF
Noise From A-Pillar Floor Area On Turns Or Body Movement
Hood Shake Or Flutter While Driving
Wind Or Whistle Noise From Sunroof And Or Rear Cab
Water Leak Carpet Wet At Front And Or Rear Seats
Missing (Power Wagon) Decals on Tailgate and Both Front Doors This bulletin involves inspecting and if necessary...
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installing the ?Power Wagon? decals on the front doors and tailgate. Some of the (Sales Code A75) vehicles are missing the addition of the ?Power Wagon? decals for the tailgate and both front doors.
The Doors Will Not Unlock Using The Fob After A Remote Start Event
Driver Or Passenger Power Windows Do Not Go Up Or Down
Driver Or Passenger Power Windows Do Not Go Up Or Down
RKE Does Not Unlock The Doors After A Remote Start Event
WINDSHIELD Windshield cracked or blemish.
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When customer comes in for a cracked windshield, please note the location of crack and take pictures before repair. Please send pictures to FCA Redacted Content or load to the warranty claims system.
Other
47 bulletinsDriveline Vibration. Prop Shaft Diagnostic Information.
Power Side Steps Reverse, Stop In Motion, And/Or Do Not Deploy Or Stow
"Power Seat Not Adjusting Customers may experience one or more of the following: Driver and/or passenger seat moves backwards but not forward.
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Driver and/or passenger seat inoperative. This bulletin involves replacing the front power seat adjusters."
Rear Defogger Solder Terminals Detached.
Remote Keyless Entry (RKE) Functions Do Not Work, Intermittent Vehicle Response When Using the RKE, Key Not Programmed,...
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Adding Remote Start
CAMERA - REAR VIEW
CAMERA - REAR VIEW
"Clicking Noise While In 4WD Customers may experience the following: Ratcheting, click, or clicking noise in 4WD while turning.
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This bulletin involves replacing the front driveshaft."
Plate - Planetary
Horn Sound Is Weak, Off Tone, Or Inoperative.
Remote Keyless Entry (RKE) Functions Do Not Work, Intermittent Vehicle Response When Using the RKE, Key Not Programmed,...
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Adding Remote Start
On Board Diagnosis (OBD) Monitor Readiness Information
Remote Keyless Entry (RKE) Button Functions Does Not Work, Intermittent Vehicle Response When Using the RKE, Key Not...
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Programmed
LIFTER, Hydraulic Roller Deactivating Please do not replace MDS lifters because the disconnecting pin is not lined up,...
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this is normal and not a defect.
6.7L New Oil Usage Information Incorrect oil used.
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This bulletin provides information regarding the correct oil grade to use on the 6.7L Cummins used in the 2023 to 2013 HD Trucks. The following information is intended to eliminate confusion.
Squeak, Chirp, Or Tick Noise From The Serpentine Belt Area.
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Additional Diagnostics.
Clicking Noise While In 4wd Ratcheting, Click, or Clicking noise in 4WD while turning.
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This bulletin involves replacing the front driveshaft.
Power Side Steps Reverse, Stop In Motion, And/Or Do Not Deploy Or Stow
Customer Indicates Heat Is Blowing Warm Not Hot.
Tonneau Cover Broken Strap This bulletin involves repairing broken tri-fold tonneau cover retention straps.
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Customers may comment on the following: One or more of the tri-fold tonneau cover retention straps have torn off the frame assembly
Remote Key Fobs Only Work In Close Range
Left Front Driver Seat Power Functions Inoperative
If a Mopar oil filter is not available, use a filter that meets or exceeds USCAR36 specification and is compatible with...
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semi and full synthetic oils.
Remote Key Fobs Only Work In Close Range
Remote Key Fobs Only Work In Close Range
Tonneau Cover Broken Strap This bulletin involves repairing broken tri-fold tonneau cover retention straps.
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Customers may comment on the following: One or more of the tri-fold tonneau cover retention straps have torn off the frame assembly
Panasonic VP4R Wi-Fi New Enrollment Pause
Panasonic VP4R Wi-Fi New Enrollment Pause
External AC Power Outlet Detaches From the Bezel This bulletin involves inspecting if the external AC power outlet is...
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loose in the frame and repairing if needed Customers may comment on the following: The external AC power outlet is loose in the frame. AC power outlet Detached From Frame/Bezel1 - AC power outlet2 - Outlet Frame
Customer Indicates That Temperature Varies From Side To Side Being Colder On One Side Compared To The Other.
No Start Intermittently, Vehicle Requires Multiple Keyless Push To Start Attempts To Start Vehicle, Intermittent Key Not...
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Detected Message
Customer Indicates That Temperature Varies From Side To Side Being Colder On One Side Compared To The Other.
SXM Channels Inoperative Above Channel 450
Winch Inoperative From Controller
Favorite Song On-Air Alert List Empty
Panasonic VP4R Wi-Fi New Enrollment Pause
External AC Power Outlet Detaches From the Bezel This bulletin involves inspecting if the external AC power outlet is...
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loose in the frame and repairing if needed Customers may comment on the following: The external AC power outlet is loose in the frame. AC power outlet Detached From Frame/Bezel1 - AC power outlet2 - Outlet Frame
BASE - FLOOR CONSOLE
Customer Indicates No Air Flow To Rear Seats
SXM Travel Link Weather map doesn't show precipitation properly
Remote Key Fobs Only Work In Close Range
Customer Indicates That Temperature Varies From Side To Side Being Colder On One Side Compared To The Other.
No Start Intermittently, Vehicle Requires Multiple Keyless Push To Start Attempts To Start Vehicle, Intermittent Key Not...
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Detected Message
Customer Indicates That Temperature Varies From Side To Side Being Colder On One Side Compared To The Other.
SXM Channels Inoperative Above Channel 450
Winch Inoperative From Controller
Favorite Song On-Air Alert List Empty
Fuel System
28 bulletins"Frequent Repairs Of Fuel System Components Such As Fuel Filters Numerous Stellantis vehicles having fuel line components replaced such as fuel filter.
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Occasionally, components are replaced before their standard life expectancy or when not contaminated with debris "
"Frequent Repairs Of Fuel Line Components Such As Fuel Filters Numerous Stellantis vehicles having fuel line components replaced such as fuel filter.
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Occasionally, components are replaced before their standard life expectancy or when not contaminated with debri "
"Frequent Repairs Of Fuel Line Components Such As Fuel Filters Numerous Stellantis vehicles having fuel line components replaced such as fuel filter.
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Occasionally, components are replaced before their standard life expectancy or when not contaminated with debris "
CONVERTER - CATALYTIC
CONVERTER - CATALYTIC
Malfunction Indicator Lamp (MIL) Illuminated.
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Diesel Exhaust Fluid (DEF) System Diagnostic Trouble Codes (DTCs) due to Hydrocarbon Contamination.
CONVERTER - CATALYTIC
CONVERTER - CATALYTIC
Customer Satisfaction Notification 90A Diesel Exhaust Fluid
"Rear Axle Vibration Shudder Or Chatter Customers may experience the following: A chatter, shudder, or vibration from the rear axle during turns.
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NOTE: This may happen more as the vehicle ages, especially if the vehicle is used extensively for towing or hauling heavy loads. The cause of the concern may be due to degradation of the rear axle fluid. It is very important to follow the routine maintenance schedules on these vehicles when it comes to changing the rear axle fluid if the vehicle is used primarily for towing or hauling heavy loads. If you experience a vehicle with the above condition, please perform the proper maintenance procedures for the rear axle and replace the fluid first before replacing any hardware components. NOTE: This service bulletin is only applicable to vehicles that have no history of an axle fluid replacement. If the vehicle usage includes police, taxi, fleet, off-road or frequent trailer towing, regular axle fluid changes are required every 3 years or 30,000 miles (whichever comes first) per the Maintenance Schedule in the vehicle Owner's Manual. This bulletin involves changing the rear axle lube to possibly address a chatter, shudder or vibration."
Emissions Recall 06A - Vehicle Emission Control Information Label
FCA Caribbean Warranty Bulletin ID-22-22 - (X97) Diesel Particulate Filter (DPF) Select 2021 - 2022 Ram 2500 Pickup...
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(DJ), 2021 - 2022 Ram 3500 Cab Chassis (DD), 2021 - 2022 Ram 3500 Pickup (D2) and 2021 - 2022 Ram 4500/5500 Cab Chassis (DP) (Rev. A)
Warranty Bulletin D-22-16 - (X97) Diesel Particulate Filter (DPF) Select 2021 - 2022 Ram 2500 Pickup (DJ), 2021 - 2022...
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Ram 3500 Cab Chassis (DD), 2021 - 2022 Ram 3500 Pickup (D2) and 2021 - 2022 Ram 4500/5500 Cab Chassis (DP) (Rev. A)
Emissions Recall 06A - Vehicle Emission Control Information Label
FCA Caribbean Warranty Bulletin ID-22-22 - (X97) Diesel Particulate Filter (DPF) Select 2021 - 2022 Ram 2500 Pickup...
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(DJ), 2021 - 2022 Ram 3500 Cab Chassis (DD), 2021 - 2022 Ram 3500 Pickup (D2) and 2021 - 2022 Ram 4500/5500 Cab Chassis (DP) (Rev. A)
Warranty Bulletin D-22-16 - (X97) Diesel Particulate Filter (DPF) Select 2021 - 2022 Ram 2500 Pickup (DJ), 2021 - 2022...
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Ram 3500 Cab Chassis (DD), 2021 - 2022 Ram 3500 Pickup (D2) and 2021 - 2022 Ram 4500/5500 Cab Chassis (DP) (Rev. A)
wiTECH Small Leak Verification Test (SLVT) - P0456-EVAP SYSTEM SMALL LEAK
Upgrading To A Larger Capacity Fuel Tanks
Updated Fuel Filler Cap This bulletin involves updating the fuel filler cap with improved version.
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Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find that one or more of the following Diagnostic Trouble Codes (DTCs) have been set: P0455 - EVAP System Large Leak. P0456 - EVAP System Small Leak. P04EC - EVAP System Large Leak Detected - Fuel Tank Side. P04EE - EVAP System Very Small Leak Detected - Fuel Tank Side.
DRIVE, Fan If a heavy duty diesel vehicle comes in with reports of loud fan noise or fan always on, please call FCA Redacted Content.
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If no response within 15 minutes, proceed with repair
Guidelines For The Use Of Alternative Diesel Fuels.
Updated Fuel Filler Cap This bulletin involves updating the fuel filler cap with improved version.
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Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find that one or more of the following Diagnostic Trouble Codes (DTCs) have been set: P0455 - EVAP System Large Leak. P0456 - EVAP System Small Leak. P04EC - EVAP System Large Leak Detected - Fuel Tank Side. P04EE - EVAP System Very Small Leak Detected - Fuel Tank Side.
Updated Fuel Filler Cap This bulletin involves updating the fuel filler cap with improved version.
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Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find that one or more of the following Diagnostic Trouble Codes (DTCs) have been set: P0455 - EVAP System Large Leak. P0456 - EVAP System Small Leak. P04EC - EVAP System Large Leak Detected - Fuel Tank Side. P04EE - EVAP System Very Small Leak Detected - Fuel Tank Side.
Pending Emissions Recall and REQUIRED Customer Communication - Ram Heavy Duty/Chassis Cab
TANK, Diesel Exhaust Fluid For a concern of Diagnostic Trouble Code (DTC) P207F for a vehicle manufacturing date after...
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7/22/2021 for model year 2020 and 2021, please contact FCA Redacyed Content before replacement of any components. If no response in 15 minutes, proceed with repair
TANK, Diesel Exhaust Fluid For a concern of Diagnostic Trouble Code (DTC) P207F for a vehicle manufacturing date after...
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7/22/2021 for model year 2020 and 2021, please contact FCA Redacyed Content before replacement of any components. If no response in 15 minutes, proceed with repair
Pending Emissions Recall and REQUIRED Customer Communication - Ram Heavy Duty/Chassis Cab
MUFFLER AND TAILPIPE ? EXHAUST
Lighting
27 bulletinsWasher Fluid Warning Lamp Illuminated When Reservoir Is Full
Exterior Front Lamps Condensation Clearing Procedure *Some customers may report that on occasion vehicle exterior front...
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lamps (headlamps, fog lamps, grille lamps, logo lamps or signature lamps) assemblies are fogged with a light layer of condensation on the inside of the lenses*
LAMP - DOME
Tire Pressure Monitor (TPM) Service Information.
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TPM Lamp On.
115V Power Outlet LED Always On The amber LED remains continuously illuminated, regardless of whether the switch button is activated.
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This bulletin involves replacing the inverter switch.
LAMP - DOME
LAMP Courtesy/Ambient Courtesy / Ambient Lamp: Light guide not fully seated into the retainer during IP sub-assembly...
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due to inconsistent operator installation effort, leading to latent BSR issue that manifests under customer usage conditions. Solution: remove and reinstall light guide to be fully seated in the bracket retainer.
"Washer Light On And Will Not Turn Off After Adding Washer Solvent."
LAMP - DOME
SWITCH Headlamp Before replacing the Headlamp Switch for faulty dimmer operation.
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Please follow the next steps to corroborate if the Headlamp Switch is malfunctioning: 1.- Please disconnect and reconnect the headlamp Switch. And verify if the issue is corrected. 2.- Review the internal resistance of the switch: a.- For the Right Dimmer (IP) between Pins 6 & 3. The value should be around 5.74 KOhms, when in the lowest position to 311 ohms in the top position (Parade Detent). b.- For the left Dimmer (Ambient Light) between pins 8 & 3. The value should be around 14.52 KOhms, when in the lowest position to 182 ohms in the top position. If a problem is found in the resistor values. Please replace the Switch.
Tire Pressure Monitor (TPM) Service Information.
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TPM Lamp On.
SWITCH - HEADLAMP
SWITCH - HEADLAMP
Dome Lamp LED And Incandescent Bulb Servicing.
Washer Light On And Will Not Turn Off After Adding Washer Solvent.
Base Headlamp Bright, Base Headlamp Black
Malfunction Indicator Lamp (MIL) Illumination.
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Diagnostic Trouble Code (DTC) P218F ? Reductant No Flow Detected set.
Service 4WD Lamp On, 4WD System Does Not Work, 4WD Service Lamp Flashing, Front Axle Disconnect Does Not Engage Or...
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Disengage
Service 4WD Lamp On, 4WD System Does Not Work, 4WD Service Lamp Flashing, Front Axle Disconnect Does Not Engage Or...
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Disengage
Right or Left Reverse Back Up Lamp Inoperative, Cluster Warning Message for a Lamp Out
Service 4WD Lamp On, 4WD System Does Not Work, 4WD Service Lamp Flashing, Front Axle Disconnect Does Not Engage Or...
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Disengage
Service 4WD Lamp On, 4WD System Does Not Work, 4WD Service Lamp Flashing, Front Axle Disconnect Does Not Engage Or...
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Disengage
Malfunction Indicator Lamp (MIL) Illumination.
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Diagnostic Trouble Code (DTC) P218F ? Reductant No Flow Detected set.
Service 4WD Lamp On, 4WD System Does Not Work, 4WD Service Lamp Flashing, Front Axle Disconnect Does Not Engage Or...
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Disengage
Heated Seat LED Indicator Turns On And Back Off.
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One Or More Heated Seat DTC?s
Service 4WD Lamp On, 4WD System Does Not Work, 4WD Service Lamp Flashing, Front Axle Disconnect Does Not Engage Or...
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Disengage
Heated Seat LED Indicator Turns On And Back Off.
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One Or More Heated Seat DTC?s
Transmission
21 bulletinsGEAR - REACTION SUN
TRANSMISSION KIT - WITH TORQUE CONVERTER
TRANSMISSION KIT - WITH TORQUE CONVERTER
TRANSMISSION KIT - WITH TORQUE CONVERTER
TRANSMISSION KIT - WITH TORQUE CONVERTER
Malfunction Indicator Lamp (MIL) Illumination And Transmission Harsh Shift.
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Diagnostic Trouble Code (DTC) P2701 ? Transmission Friction Element ?B? Apply Time Range/Performance, Set.
Flash: Body Control Module (BCM) Diagnostic and System Improvements This bulletin involves reprogramming the BCM with the latest available software.
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The customer may describe the following: The shifter gets stuck in park.
SOLENOID, Transmission 2020 and 2021MY D2&DJ Before swapping the solenoid module on a repeatable P0755 or P0765, please...
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ensure to download event data and send to contact copied below. This event data will assist with the root cause analysisof the module. Contact: FCA Redacted Content
UAV and UCV Radio Enhancements Customers may experience one or more of the following: ? **Wi-Fi hotspot connection failure.
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? Speaker popping, crackle noise during Voice Recognition (VR) response and navigation guidance. ? Mobile Station Integrated Services Digital Network (MSISDN) missing from radio, no connected services working.** ? Lost radio presets. ? SXM favorite song not displaying/playing. ? Incorrect navigation address/location/directions. ? Lost navigation settings. ? SXM icon inoperative (D-Truck). ? Radio display screen is black when the ignition is on (Rear View Camera (RVC) not affected (D-Truck)). ? Radio freeze intermittent (RVC not affected (D-Truck)). ? Wireless connectivity pair or connection issue (D-Truck). ? Radio channel changes by itself (D-Truck). ? Backup camera has black display screen, or Only displays Check Entire Surroundings with black screen (occurs when vehicle is shifted immediately to reverse upon key-on before RVC signal is received, recoverable with key cycle) (D-Truck). ? High pitch chime noise (D-Truck). ? Contact list not loading (D-Truck). ? ?Device Not Supported? message (D-Truck). ? Remote app inoperative (D-Truck). ? Travel-Link fuel price incorrect (D-Truck). ? Backup camera gridlines missing (D-Truck). ? Unable to adjust volume (D-Truck). ? Radio may reset/reboots, turn itself off and then back on again (D-Truck). ? High pitch squeal, pop or humming sound coming from all of the speakers (WK RU Only). ? Radio display screen is black, intermittent (RVC not affected (WK RU Only)). ? Radio freeze intermittent (RVC not affected (WK RU Only)). ? Navigation stuck on loading screen or not appearing at all (WK RU Only). ? Radios resets when a wireless connectivity paired phone receives two text messages one after another simultaneously after approximately seven seconds. (ABD sales code). ? Speaker crackling noise on non amplified vehicles (WK RU, UAV Only). ? Active cal
Transmission Column Shifter Lever Feels Loose
SOLENOID, Transmission 2020 and 2021MY D2&DJ Before swapping the solenoid module on a repeatable P0755 or P0765, please...
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ensure to download event data and send to contact copied below. This event data will assist with the root cause analysisof the module. Contact: FCA Redacted Content
Flash: Body Control Module (BCM) Diagnostic and System Improvements This bulletin involves reprogramming the BCM with the latest available software.
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The customer may describe the following: The shifter gets stuck in park.
SOLENOID, Transmission 2020 and 2021MY D2&DJ Before swapping the solenoid module on a repeatable P0755 or P0765, please...
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ensure to download event data and send to contact copied below. This event data will assist with the root cause analysisof the module. Contact: FCA Redacted Content
Malfunction Indicator Lamp (MIL) Illumination.
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Diagnostic Trouble Codes (DTCs) P0765 ? UD Solenoid Circuit, P0871 ? Transmission Fluid Pressure Sensor/Switch ?C? Circuit Performance, and/or P0755 ? 2C Solenoid Circuit, Set.
Gear Ratio DTC?s, Transmission Shift Concerns, Does Not Shift At Times, Shudders
Transmission Column Shifter Lever Feels Loose
Transmission Slip/Flare During With No Diagnostic Trouble Codes (DTCs) Set.
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Manual Drive Learn Procedure.
Flash: Body Control Module (BCM) Diagnostic and System Improvements This bulletin involves reprogramming the BCM with the latest available software.
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The customer may describe the following: The shifter gets stuck in park.
SOLENOID, Transmission 2020 and 2021MY D2&DJ Before swapping the solenoid module on a repeatable P0755 or P0765, please...
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ensure to download event data and send to contact copied below. This event data will assist with the root cause analysisof the module. Contact: FCA Redacted Content
Transmission Column Shifter Lever Feels Loose
Transmission Slip/Flare During With No Diagnostic Trouble Codes (DTCs) Set.
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Manual Drive Learn Procedure.
Pre-Delivery & Maintenance
18 bulletinsVerify "Z" part number availability.
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Order a "Z" part number for all Exchange Orders: Warranty, Mopar, Customer pay and Service contract. Order"68" part number for New unsold units only
Warranty Newsletter Volume 11, Issue 6
FCA Caribbean Warranty Newsletter Volume 11, Issue 6
FCA Caribbean Warranty Newsletter Volume 11, Issue 4
Warranty Newsletter Volume 11, Issue 4
Backup Camera Poor Image Quality Inspection
FCA Caribbean Warranty Bulletin ID-23-20 "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC
Lubrication and Maintenance Fluids If MOPAR fluids and chemicals are not readily available, please review Service...
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Library for specifications so a suitable alternative can be used
TORSION ROD, Storage Bin (Rambox) If the Rambox storage bin Torsion Rods are being replaced for the lid not opening...
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issue, replace the complete Rambox Bin and Lid assembly with all of the sub components instead of just replacing the Torsion Rods only.Please ship the complete Rambox Bin and Lid assembly without dis-assembling the lid or hinges to QEC. Please contact FCA Redacted Content to set up the part return to QEC. If no response in 15 minutes, proceed with repair.
Safety Recall Z20- Electronic Stability Control MY22 Repair Information
TORSION ROD, Storage Bin (Rambox) If the Rambox storage bin Torsion Rods are being replaced for the lid not opening...
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issue, replace the complete Rambox Bin and Lid assembly with all of the sub components instead of just replacing the Torsion Rods only.Please ship the complete Rambox Bin and Lid assembly without dis-assembling the lid or hinges to QEC. Please contact FCA Redacted Content to set up the part return to QEC. If no response in 15 minutes, proceed with repair.
TORSION ROD, Storage Bin (Rambox) If the Rambox storage bin Torsion Rods are being replaced for the lid not opening...
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issue, replace the complete Rambox Bin and Lid assembly with all of the sub components instead of just replacing the Torsion Rods only.Please ship the complete Rambox Bin and Lid assembly without dis-assembling the lid or hinges to QEC. Please contact FCA Redacted Content to set up the part return to QEC. If no response in 15 minutes, proceed with repair.
Safety Recall Z20- Electronic Stability Control MY22 Repair Information
LATCH, Storage Bin Lid (Rambox) If the Rambox storage bin lid latch is being replaced for the lid not opening or...
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latching properly, replace the latch and lid assembly with all of the sub components instead of just replacing the latch only. Do not replace the Rambox. Please ship all the replaced components to QEC. Please contact FCA Redacted Content or FCA Redacted Content to set up the part return to QEC. If no response in 15 minutes, proceed with repair.
Safety Recall Z20- Electronic Stability Control MY22 Repair Information
Safety Recall Z20- Electronic Stability Control MY22 Repair Information
TORSION ROD, Storage Bin (Rambox) If the Rambox storage bin Torsion Rods are being replaced for the lid not opening...
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issue, replace the complete Rambox Bin and Lid assembly with all of the sub components instead of just replacing the Torsion Rods only.Please ship the complete Rambox Bin and Lid assembly without dis-assembling the lid or hinges to QEC. Please contact FCA Redacted Content to set up the part return to QEC. If no response in 15 minutes, proceed with repair.
LATCH, Storage Bin Lid (Rambox) If the Rambox storage bin lid latch is being replaced for the lid not opening or...
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latching properly, replace the latch and lid assembly with all of the sub components instead of just replacing the latch only. Do not replace the Rambox. Please ship all the replaced components to QEC. Please contact FCA Redacted Content or FCA Redacted Content to set up the part return to QEC. If no response in 15 minutes, proceed with repair.
HVAC & Climate
17 bulletinsCORE - HEATER
CORE - HEATER
CORE - HEATER
A/C Diagnostic LOP Change
A/C Diagnostic LOP Change (Except Alfa Romeo Vehicles)
Left Hand Drivers Side Mirror Takes Longer to Defrost Or Clear Than Right Side Passenger
Left Hand Drivers Side Mirror Takes Longer to Defrost Or Clear Than Right Side Passenger
Left Hand Drivers Side Mirror Takes Longer to Defrost Or Clear Than Right Side Passenger
Left Hand Drivers Side Mirror Takes Longer to Defrost Or Clear Than Right Side Passenger
A/C Performance Not As Hot/Cold On Driver Side - DTC's B11CB-92, B11CB-11
Left Hand Drivers Side Mirror Takes Longer to Defrost Or Clear Than Right Side Passenger
A/C does not cool and vehicle is low on Freon charge but no leak is found with sniffer or black light anywhere in the...
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system
High Speed Blower Position Inoperable When Using Plow Controls.
Left Hand Drivers Side Mirror Takes Longer to Defrost Or Clear Than Right Side Passenger
A/C Performance Not As Hot/Cold On Driver Side - DTC's B11CB-92, B11CB-11
Left Hand Drivers Side Mirror Takes Longer to Defrost Or Clear Than Right Side Passenger
High Speed Blower Position Inoperable When Using Plow Controls.
Hybrid & EV
13 bulletinsFCA Caribbean Warranty Bulletin ID-24-16Rev.
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Announces the addition of the Rear AxleAssembly replacementfor 2019 - 2024 RAM 3500 Cab Chassis (DD), RAM 4500/ 5500 Cab Chassis (DP), RAM 3500 Pickup (D2), RAM 2500 Pickup (DJ), RAM 1500 Pickup (DS) and RAM 1500 Pickup (DT)vehicles to the Powertrain Pre-Authorization program to ensure proper repair of Rear AxleAssembly failures and to assist in quality improvements. REV.A
WARRANTY BULLETIN D-24-15 announces the addition of the Rear Axle Assembly replacement for 2019 - 2024 RAM 3500 Cab...
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Chassis (DD), RAM 4500/ 5500 Cab Chassis (DP), RAM 3500 Pickup (D2), RAM 2500 Pickup (DJ), RAM 1500 Pickup (DS) and RAM 1500 Pickup (DT) vehicles to the Powertrain Pre-Authorization program for all dealers (Base, Plus & Premium) to ensure proper repair of Rear Axle Assembly failures and to assist in quality improvements. REV.A
Wireless Qi Charger Not Charging
Wireless Qi Charger Not Charging
Warranty Bulletin D-16-03 - "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC (Rev.
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B)
Wireless Qi Charger Not Charging
Wireless Qi Charger Not Charging
Wireless Qi Charger Not Charging
Wireless Qi Charger Not Charging
Wireless Qi Charger Not Charging
An incorrect PDF document S228A000004 Rev.
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A - Panasonic VP4R Wi-Fi New Enrollment Pause was uploaded for this communication during publishing and was corrected with S228A000009 Rev. A
Wireless Qi Charger Not Charging
Wireless Qi Charger Not Charging
Brakes
9 bulletinsDiagnostic Trouble Code (DTC) C0050-00-Brake System Hydraulic Leak Set After Recent Repair.
MODULE - ANTI-LOCK BRAKE SYSTEM
MODULE - ANTI-LOCK BRAKE SYSTEM
MODULE - ANTI-LOCK BRAKE SYSTEM
MODULE - ANTI-LOCK BRAKE SYSTEM
PUMP, Vacuum For DTC Code P258B - ELECTRONIC VACUUM PUMP PERFORMANCE.
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Due to brake vacuum pumps returned with trouble not found, please follow the proper diagnostics outline in the service library this also includes checking all electrical and vacuum hose connections prior to replacement of the vacuum pump. This will avoid unnecessary repair and potential charge back on the vacuum pump.
: Wireless Charging Pad Slow Wireless Charging, No Wireless Charging
INSTRUMENT PANEL, Base Panel (Top Pad, Leather) If you are replacing a leather instrument panel top pad for any leather...
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defects (bubbling, delamination, wrinkling, etc.), please contact FCA Redacted Content. If no response in 15 minutes, proceed with repair. Please send pictures of the leather defect to FCA Redacted Content.
INSTRUMENT PANEL, Base Panel (Top Pad, Leather) If you are replacing a leather instrument panel top pad for any leather...
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defects (bubbling, delamination, wrinkling, etc.), please contact FCA Redacted Content. If no response in 15 minutes, proceed with repair. Please send pictures of the leather defect to FCA Redacted Content.
Suspension
6 bulletinsShock And Strut Diagnosis And Replacement Guidelines Leaking, noisy, or weak shocks or struts.
"Shock And Strut Diagnosis And Replacement Guidelines Leaking, noisy, or weak shocks or struts.
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"
DAMPER - STRUT
USB Hub In-Operable
USB PORT, Media Hub For Android Auto and Apple Carplay issues, do not replace this part.
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Android Auto and Apple Carplay applications may not operate with the vehicle if an aftermarket cable is being used. Verify the functionality of these applications using an OEM Apple Lightning cable or an OEM provided USB cable for Android phones before performing any additional troubleshooting. For questions regarding Android Auto or Apply Carplay functionality, please contact FCA Redacted Content. If no response in 15 minutes, proceed with repair.
HUB AND BEARING - WHEEL
Steering
6 bulletinsUAV and UCV Radio Enhancements This bulletin involves inspecting and if required, updating the radio software level to:...
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39.6.The repair procedure must be followed step by step. If the radio is not updated with the correct software level at the correct time the radio can be damaged. If the radio was damaged by not following the repairprocedure the radio may need to be replaced. Customers may experience one or more of the following: Lost radio presets. SXM favorite song not displaying/playing. Radio display screen is black, intermittent. Radio freeze intermittent. Incorrect navigation address/location/directions. Bluetooth pair or connection issue. Radio channel changes by itself. SXM icon inoperative. Backup camera has black display screen. High pitch chime noise. Contact list not loading. ?Device Not Supported? message. Remote app inoperative. Travel-Link fuel price incorrect. Backup camera gridlines missing. Unable to adjust volume. In addition the following enhancements are included: Heavy Duty (HD) Truck USB HUB improvements. HD Truck heated steering wheel improvements.
Cluster Displays Blind Spot Alert Off Incompatible Trailer Message, Left Steering Wheel Switches Do Not Allow Update Or...
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Change
Cluster Displays Blind Spot Alert Off Incompatible Trailer Message, Left Steering Wheel Switches Do Not Allow Update Or...
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Change
If replacing the steering linkage or drag link inner tie rod assembly at the pitman arm on a vehicle built before...
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Febuary 14 th, 2008, verify that the pitman arm part number is 68039930AA. The part number is embossed on the pitman arm.~If the pitman arm is not a 68039930AA, it must be replaced with a 68039930AA.~ Issue 2: For 2003 to 2007 MY only. If the OE steering linkage has been replaced with 52122362AA, 52122362AB, 52122362AC, 52122362AD, 52122362AE, or 52122362AF and pitman arm 68039930AA the following service parts are available.
Cluster Displays Blind Spot Alert Off Incompatible Trailer Message, Left Steering Wheel Switches Do Not Allow Update Or...
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Change
Cluster Displays Blind Spot Alert Off Incompatible Trailer Message, Left Steering Wheel Switches Do Not Allow Update Or...
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Change
Software & Calibration
3 bulletinsDiagnostic Trouble Code (DTC) P1400 ? Aftermarket Calibration Detected/Warranty Coverage Confirmation Required, Setting...
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Falsely.
Updated Power Side Step Diagnosis And Testing Procedure This bulletin is to communicate that the power side step...
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diagnosis and testing procedure has been updated in service information.
Updated Power Side Step Diagnosis And Testing Procedure This bulletin is to communicate that the power side step...
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diagnosis and testing procedure has been updated in service information.
Air Bags & Safety
2 bulletinsSeatbelt Slow Retraction.
The customer may experience an airbag light on or seat belt chime when buckled.
Tires & Wheels
1 bulletinTrailer Tire Pressure Monitor (TTPM) Programming Tips And Operation Information.