2016 Ram 1500 TSBs
597 Technical Service Bulletins across 17 categories
Categories
Engine
128 bulletinsCEL (Check Engine Lamp) C006A-49 Multi-Axis Acceleration Sensor Internal Electronic Failure And C10CC-00 ESC Sensors.
Throttle Blade Icing Service Fix Customers may experience a Malfunction Indicator Lamp (MIL) illumination.
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Upon further investigation the technician may find that one or more of the following Diagnostic Trouble Codes (DTCs) have been set: ? P2072 - Electronic Throttle Control System - Ice Blockage. ? P2110 - Electronic Throttle Control - Forced Limited RPM. ? P2118 - Electronic Throttle Control Motor Current Performance - Bank 1. The customer may also comment on the following: ? The vehicle may not start (below freezing conditions - typically -7 C (-20 F)) This bulletin involves removing the PCV valve and hose to dry out, drying out the throttle body and installing an updated make-up air hose, air cleaner lid and changing the oil.
ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA).
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For any other MY review and follow instructions from the latest STAR Online S1809000007 available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.
ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA).
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For any other MY (with mileage above 30,000) review and follow instructions from STAR Online S1809000007 REV. C available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.
Suspected engine coolant leak.
Water Quality When Mixed With Engine Coolant
ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA).
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For any other MY review and follow instructions from the latest STAR Online S1809000007 available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.
ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA).
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For any other MY (with mileage above 30,000) review and follow instructions from STAR Online S1809000007 REV. C available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.
Issue involves overheating, running hot, coolant leaks and related symptoms after a Mopar replacement engine has been...
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installed in the vehicle.
Customer Complaint May Include Engine Oil Leak Or Consumption
Perceived Low Power/Acceleration Lag, And/Or Malfunction Indicator Lamp (MIL) Illumination, Diagnostic Trouble Codes...
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(DTCs) P0299 Turbocharger Underboost And/Or P026D ? Fuel Injection Quantity Higher Than Expected, Set.
Complete Engine Assembly Replacements Arriving Without Engine Wiring Harness.
Customer complaints may include abnormal engine noise, rough idle, lack of power, misfire.
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Upon investigation, it may be found that there is excessive camshaft lobe wear/lifter wear (roller failure) on one or more cam lobes and that camshaft/lifter replacement is necessary.
ENGINE, Complete Due to a shortage of wiring harnesses, this service engine assembly is temporarily being shipped without an engine wiring harness.
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When installing the replacement engine, you will need to transfer the engine wiring harness from the original engine onto the new assembly. Refer to STAR Online S2209000003 for detailed instructions.
Flash: 3.0L Powertrain Diagnostic And System Enhancements This bulletin involves reprogramming the Powertrain Control...
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Module (PCM) with the latest available software. Customers may experience bucking under hard acceleration. In addition customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation a technician may find one or more of the following Diagnostic Trouble Codes (DTCs) set in the PCM memory: **P206D-00 - Reductant Quality Sensor Circuit High. P26AB-00 - Engine Coolant Bypass Valve Stuck. P050E-00 - Cold Start Engine Exhaust Temperature Too Low. U3017-00 - Control Module Timer/Clock Performance.** P026A-00 - Charge Air Cooler Efficiency Below Threshold. P1296-00 - EGR Slow Response - Increasing Flow. P20C2-00 - Reductant Heater 3 Control Circuit Performance. P249C-00 - Excessive Time To Enter Closed Loop Reductant Injection Timing Control. The technician may also find the following Diagnostic Trouble Code (DTC) set in the Transmission Control Module (TCM) memory: U1424-00 - Implausible Engine Torque Signal Received.
CABLE ASSY, Power Sliding Backlite For MY16 DS, DJ, DD, DP, D2 trucks.
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Prior to replacing a Power Sliding Backlight Cable Assembly, please contact Marc Galli by cell phone at (248) 941-8402 as he would like to gather information. In addition, if the dealership is within the Metro Detroit Area, Marc would like to analyze the vehicle in person prior to it being repaired. If Marc cannot be contacted within 15 minutes, please provide pictures of the inside lower rail of the glass to confirm (2 passenger side and 1 driver side) cable clips are fully seated as well as pictures of the (2) regulator motor cable spring plungers to confirm they are also seated. Then proceed with the repair. Please email pictures to Marc at marc.galli@fcagroup.com.
TANK, Diesel Exhaust Fluid, Part Includes Temp Sensor and Level Sensor If the urea tank is being replaced due to P249C...
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on a 2014-2016 model year 3.0L Turbo Diesel (EXF) DS truck, please call Indra Djutrisno at cell (248) 892-3473. If no response is received within 15 minutes, please continue with repair.~
Engine Oil Viscosity Upgrade And Flash Enhancements This bulletin involves reprogramming the Powertrain Control Module...
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(PCM) and the Transmission Control Module (TCM). It also involves changing the engine oil with new 5W40 engine oil and applying a sticker to the engine oil filler cap. An addendum card will need to be added in the owner's manual. The following powertrain system improvements/enhancements are included in this software release: Fan calibration. Transmission calibration. Revised oil change algorithm.
Radiator Before replacing the radiator call Matt Mihm at FCA Auburn Hills cell: (248) 736- 6542 to answer a few questions.
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If no response in 15 minutes, please proceed with repair. When replacing Radiator for damage on engine side of radiator, also replace fan module and ship the old fan using the same ticket number.
(Rev. A) Malfunction Indicator Light (MIL) Illuminated.
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Service Diesel Exhaust Fluid (DEF) System ? See Dealer Soon Message on Electronic Vehicle Information Center (EVIC) Along With Possible Diagnostic Trouble Code (DTC) P241D - SCR Inducement - Forced Engine Shutdown.
Flash: Drivetrain Control Module (DTCM) Update This bulletin involves reprogramming the DTCM with the latest available software.
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The customer may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find the following Diagnostic Trouble Code (DTC) has been set::If the customer has any concerns with the transfer case or if the tech performs any repairs on the transfer case, the software must be updated.C140E - Transfer Case Motor Blocked. If DTC C140E is present, follow normal diagnostic procedures before updating the DTCM.In addition the customer may describe the following:The ?Service 4WD? message/fault is displayed in the Instrument Panel Cluster (IPC). Transfer case shift fork tabs broken during range shift. Noisy (clunking/ratcheting) transfer case range shifts. Failure to complete transfer case range shifts. The following software enhancement is available:This update will help reduce premature transfer case failure.
TANK, Diesel Exhaust Fluid, Part Includes Temp Sensor and Level Sensor For DS and WK vehicles ONLY; If the urea tank is...
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being replaced due to P249C, P203E, or P24F3 on a 2014-2016 model year 3.0L Turbo Diesel (EXF) on DS or WK, please call Indra Djutrisno at cell (248) 892-3473. If no response is received within 15 minutes, please continue with repair
Thermal Expansion Valve (TXV), H-valve For D trucks only; When diagnosing an A/C system leak at the TXV (Thermal ...
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Expansion Valve, H-valve), do not replace the TXV unless it has been proven to be defective for function or for a leak. Instead replace just the O-ring(s) part number 05161806AA, 68046015AA, 68100682AA, 68100676AA. For any questions call Matt Mihm cell (248) 736-6542. If no response in 15 minutes, please continue with repair.~ ~___________________________________________________________________~ Contact us at CAGRIS@Chrysler.com for feedback related ONLY to this GPOP Tech Tip. Please include the Part Number(s) and Tech Tip Part Description of the Tech Tip you are referencing for our tracking system.
Service - Four Piece Oil Pan Gasket All Cummins Equipped Vehicles ONLY - The replacement oil pan gasket can be a four...
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piece gasket rather than a single piece gasket. This applies to Cummins 5.9L and 6.7L engines only. Installation: 1. Clean the oil pan T-joints.~ 2. Fill the T-joint between the pan rail/gear housing and pan rail/rear seal retainer with sealant. Use Mopar Silicone Rubber Adhesive Sealant or equivalent. 3. Apply a 2-mm [0.063-in] bead of Mopar Engine Sealant RTV Silicone Rubber Adhesive, to the oil pan flange.~ 4. The four piece gasket will need to be assembled to make a complete oil pan gasket. 5. Lay the oil pan gasket(s) onto the oil pan flange.~ 6. Ensure the oil pan gasket segment joints are properly aligned. 7. Apply a 2-mm [0.063-in] bead of Mopar Engine Sealant RTV Silicone Rubber Adhesive, to the top of the oil pan gasket.~ 8. Install the oil pan. Starting from the center and working outward, tighten the oil pan bolts to 28 Nm [21 ft. lbs.].
Customer Complaint May Include Engine Oil Leak Or Consumption
Customer Complaint May Include Engine Oil Leak Or Consumption
Complete Engine Assembly Replacements Arriving Without Engine Wiring Harness.
ENGINE, Complete Due to a shortage of wiring harnesses, this service engine assembly is temporarily being shipped without an engine wiring harness.
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When installing the replacement engine, you will need to transfer the engine wiring harness from the original engine onto the new assembly. Refer to STAR Online S2209000003 for detailed instructions.
Customer concern includes Mil-On/Check Engine Lamp-On.
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There also may or may not be driveability-related concerns that accompany the Mil-On condition. Upon further investigation, there may be a fault code for P062A-FUEL PUMP CONTROL PERFORMANCE.
Issue involves overheating, running hot, coolant leaks and related symptoms after a Mopar replacement engine has been...
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installed in the vehicle.
Engine Oil Viscosity Upgrade And Flash Enhancements This bulletin involves reprogramming the Powertrain Control Module...
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(PCM) and the Transmission Control Module (TCM). It also involves changing the engine oil with new 5W40 engine oil and applying a sticker to the engine oil filler cap. An addendum card will need to be added in the owner's manual. The following powertrain system improvements/enhancements are included in this software release: Fan calibration. Transmission calibration. Revised oil change algorithm.
Customer Complaint May Include Engine Oil Leak Or Consumption
Transmission Kit with Torque Converter 1.
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All Promaster (VF) 3.6L/62TE equipped vehicles. If the transmission bracket to the transmission case fasteners are removed during servicing, the fasteners (Part Number 06511385A$) are one-time usage. Vehicles built prior to 10/23/2015 requires Service Kit PN 68461214AA; includes Transmission Isolator PN 68264483AA, and Adaptation Bracket 68264479AA and Fastener Service Kit PN 68329056AA Vehicles built after on or after 10/23/2015 will require only the Fastener Service Kit PN 68329056AA. 2. All 3.6L/62TE equipped vehicles. If the vehicle you are repairing has a crack in the flex plate or failed pump bushing inspect and confirm that both (2) dowel pins are present in the engine block, which align the transmission center line to the crank shaft centerline and visually inspect the dowel alignment holes in the transmission case. If the holes are damaged or elongated the transmission should be replaced to prevent further damage to the transmission/flexplate or pump bushing due to the inability to properly align the engine to the transmission during the repair. 3. All 62TE equipped vehicles. If pump bushing is scored or damaged and the dowel pin alignment holes are ok, replace the pump assembly as opposed to complete transmission. 4. All 62TE equipped vehicles. If vehicle is jerking/slipping with MIL code(s) P0740 or P2764, check TCC Solenoid operation. If TCC Solenoid is ok, the codes are indicative of a torque converter failure. Replace the torque converter.
Complete Engine Assembly Replacements Arriving Without Engine Wiring Harness.
Customer complaints may include abnormal engine noise, rough idle, lack of power, misfire.
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Upon investigation, it may be found that there is excessive camshaft lobe wear/lifter wear (roller failure) on one or more cam lobes and that camshaft/lifter replacement is necessary.
ENGINE, Complete Due to a shortage of wiring harnesses, this service engine assembly is temporarily being shipped without an engine wiring harness.
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When installing the replacement engine, you will need to transfer the engine wiring harness from the original engine onto the new assembly. Refer to STAR Online S2209000003 for detailed instructions.
3.0L Ecodiesel Engine Oil Information
Flash: Air Suspension Control Module (ASCM) This bulletin involves updating the ASCM with the latest available software.
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Customers may experience no ride height change with the vehicle in real cold conditions and in addition they may also have a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find that the following Diagnostic Trouble Codes (DTCs) have been set: C15A1-00 - Unable To Obtain Desired Ride Height. C1562-98 - Ride Height Air Pump Control - Component Or System Over Temperature. C1562-92 - Height Air Pump Control - Performance Or Incorrect Operation. C159F-92 - Air Suspension Reverse Valve 1 Control - Performance Or Incorrect Operation. C15A0-92 - Air Suspension Reverse Valve 2 Control - Performance Or Incorrect Operation. C155E-92 - Height Pressure Vent Control - Performance Or Incorrect Operation. C15AA-00 - Air Leak During Vent. In addition, the customer may notice the following condition: Vehicle does not change ride heights when selected in cold weather.
3.0L Diesel Crankshaft Tone Wheel Loss of Signal - X94 Warranty Extension This bulletin involves replacing the crankshaft tone wheel.
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Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation, a technician may find one or more of the following Diagnostic Trouble Codes (DTCs) have been set: P0335-00 - Crankshaft Position Sensor Circuit. P0336-00 - Crankshaft Position Sensor Performance. Customers may also comment on one or more of the following: The vehicle will not accelerate quickly over 80 kph (50 mph) (vehicle is in limp mode). Vehicle periodically stalls.This symptom/condition is caused from missing magnetic material on the crankshaft tone wheel
Warranty Bulletin D-21-10 (X94) 3.0L Diesel Crankshaft Tone Wheel - 2014 - 2018 RAM 1500 Pickup (DS)
3.0L Ecodiesel Engine Oil Information
3.0L V6 Turbo Diesel - Sales Code EXF A crankshaft locking tool marked 630 is installed on all 3.0L EXG long blocks...
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(Lower rear left side of block under starter location). This tool locks the crankshaft at 30? ATDC. Refer to: Valve Timing ? Standard Procedure ? LOCKING ENGINE 30 DEGREE AFTER TDC IN TechCONNECT for further details. This tool must be removed after the the injection pump has been installed on the engine. The tool will be replaced with the engine block plug from the engine being removed. The engine will not turn over with this tool installed.~
Keyfob 2016 Vehicle Keyfobs with Passive Entry Keyless Go Feature - Engineering is investigating a keyfob unable to...
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program or no function or low keyfob coin battery condition.~ Prior to replacing keyfob on MY16 vehicles, please contact Raja Charabuddi on cell (248) 202-7313. If no response within 15 minutes, proceed with repair.
Thermostat Housing Replacement This bulletin involves inspecting the bleed screw on the thermostat housing and if...
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necessary replacing the thermostat housing. The customer may describe a coolant leak at the thermostat housing bleed screw.
Flash: 3.6L and 5.7L Powertrain Diagnostic And System Enhancements This bulletin involves reprogramming the Powertrain...
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Control Module (PCM) with the latest available software. Some customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find one or more of the following Diagnostic Trouble Codes (DTCs): **P0335 - Crankshaft Position Sensor Circuit. P2610 - PCM Internal Engine Off Timer Performance. (5.7L only).** P0456 - EVAP System Small Leak. P1D73 - Active Grill Shutter (AGS) Performance. **In addition to the above DTCs, this software release also includes: Improved shift quality during initial operations of a vehicle in cold ambient temperatures. (5.7L only). Improved key-on engine-off oil pressure lamp behavior.**
Park Assist Sensor 1) Active or Stored DTC of Signal Shape / Waveform Failure fault: B128E-25, B128F-25, B1290-25,...
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B1291-25, B1292-25, B1293-25, B1295-25, B1296-25, B1297-25, and/or B1298-25, check for snow/mud/ice/obstruction and clean the Sensors, both front and back (behind bumper) of sensor. The snow/mud/ice can be behind the bumper, sensor retainer and/or the sensor which may cause customers to think they have an issue since they cleaned the front of the sensor/bumper, but not behind where dirt/mud/ice snow can accumulate. Once the Bumper and Sensors are completely cleaned and clear of snow, mud, ice, and/or obstruction, the sensors must activate in order for the faults to go STORED. After cleaning the Bumper and Sensors, turn off the engine, wait 10 seconds, turn on the engine and then place the vehicle in REVERSE so that the sensors activate. The faults will go STORED. 2) Active or Stored DTC code of Short to Ground fault: B128E-11, B128F-11, B1290-11, B1291-11, B1292-11, B1293-11, B1294-11, B1295-11, B1296-11, and/or B1298-11, or if you have an active or stored DTC code of Performance or Incorrect Operation fault: B128E-92, B128F-92, B1290-92, B1291-92, B1293-92, B1294-92, B1295-92, B1296-92, B1297-92, and/or B1298-92, then check the wiring behind the sensor. Specifically, ensure that the connector behind the park assist sensor is fully mounted. Ensure also, there is no dirt, corrosion, or damage in this connector behind the park assist sensor as this will also cause a Short to Ground fault. With potential wiring issues addressed, the sensors must activate in order for the faults to go STORED. After all sensors are properly connected (you will likely hear a click once the connector is fully seated on the sensor), turn off the engine, wait 10 seconds, turn on the engine and then place the vehicle in REVERSE so that the sensors activate. The faults will go STORED.
Oil Pump Assembly If error code P06DD present on any Pentastar V6 application, please inspect oil pump for relief valve failure.
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See photo attached. If valve is found out of place please call Bob Jackson (248) 944-0466 bob.jackson@fcagroup.com, or Joe Lovell (734) 309-6467 joe.lovell@fcagroup.com before proceeding. If unable to reach after 15 minutes record the following information and proceed with oil pump replacement and hold part for return to FCA via Fastrack system
Auto Trans Rotary Electronic Shifter The rotary shifter is designed to actuate a motor within the device whenever the ...
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driver places their foot on the brake, with the car in Park (or Neutral). This generates a noise with each brake press/release. Therefore, even after replacing the shifter for a noise complaint, the replacement part will also have a characteristic noise generated whenever the driver steps on the brake. Before performing a repair procedure for a noise complaint, please perform a subjective analysis of the noise coming from the rotary shifter. If the shifter noise is deemed abnormal sound (has an uncharacteristic buzz or grind), please proceed with normal replacement procedure. If so equipped, record the sound with a handheld microphone, or cell phone, and if noise is above 54dB @ 30cm away from the knob, please proceed with normal replacement procedure. For any further questions, please contact Theodore Kahiya at cell (519) 300-2443.
Customer complaints may include abnormal engine noise, rough idle, lack of power, misfire.
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Upon investigation, it may be found that there is excessive camshaft lobe wear/lifter wear (roller failure) on one or more cam lobes and that camshaft/lifter replacement is necessary.
Customer Complaint May Include Engine Oil Leak Or Consumption
Complete Engine Assembly Replacements Arriving Without Engine Wiring Harness.
Customer complaints may include abnormal engine noise, rough idle, lack of power, misfire.
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Upon investigation, it may be found that there is excessive camshaft lobe wear/lifter wear (roller failure) on one or more cam lobes and that camshaft/lifter replacement is necessary.
ENGINE, Complete Due to a shortage of wiring harnesses, this service engine assembly is temporarily being shipped without an engine wiring harness.
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When installing the replacement engine, you will need to transfer the engine wiring harness from the original engine onto the new assembly. Refer to STAR Online S2209000003 for detailed instructions.
Engine Oil Filter Interchangeability
Customer Complaint May Include Engine Oil Leak Or Consumption
Customer complaint may include engine oil leak/consumption.
ADAPTER, Engine Oil Filter (Pentastar V6) All vehicles equipped with a 3.2L or 3.6L except for model year 2014 vehicles...
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with leak concern: 1) Ensure the Oil Filter Adapter (OFA) Cap O-ring is seated in the proper groove in the cap and not damaged or cut. 2) If replacing the (OFA) due to a leak detected between (OFA) and block. Ensure the torque on the 5 bolts are torqued to 12nm. If not record the actual values, torque to 12nm and contact the FCA employees listed below. 3) Remove the (OFA) and replace the O-ring and gaskets only (Kit #68191356A$), NOT THE OFA. 4) If oil was drained, add oil dye to ensure the leak is repaired. For model year 2014 vehicles replace the Oil Filter Adaptor. 5) When replacing PN's 68310865A$ & 68308741A$, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.
Customer complaints may include abnormal engine noise, rough idle, lack of power, misfire.
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Upon investigation, it may be found that there is excessive camshaft lobe wear/lifter wear (roller failure) on one or more cam lobes and that camshaft/lifter replacement is necessary.
(Rev. A) Malfunction Indicator Light (MIL) Illuminated.
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Service Diesel Exhaust Fluid (DEF) System ? See Dealer Soon Message on Electronic Vehicle Information Center (EVIC) Along With Possible Diagnostic Trouble Code (DTC) P241D - SCR Inducement - Forced Engine Shutdown.
(Rev. A) Malfunction Indicator Light (MIL) Illuminated.
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Service Diesel Exhaust Fluid (DEF) System ? See Dealer Soon Message on Electronic Vehicle Information Center (EVIC) Along With Possible Diagnostic Trouble Code (DTC) P241D - SCR Inducement - Forced Engine Shutdown.
Flash: Drivetrain Control Module (DTCM) Update This bulletin involves reprogramming the DTCM with the latest available software.
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The customer may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find the following Diagnostic Trouble Code (DTC) has been set::If the customer has any concerns with the transfer case or if the tech performs any repairs on the transfer case, the software must be updated.C140E - Transfer Case Motor Blocked. If DTC C140E is present, follow normal diagnostic procedures before updating the DTCM.In addition the customer may describe the following:The ?Service 4WD? message/fault is displayed in the Instrument Panel Cluster (IPC). Transfer case shift fork tabs broken during range shift. Noisy (clunking/ratcheting) transfer case range shifts. Failure to complete transfer case range shifts. The following software enhancement is available:This update will help reduce premature transfer case failure.
Flash: 3.0L Powertrain Diagnostic And System Enhancements This bulletin involves reprogramming the Powertrain Control...
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Module (PCM) with the latest available software. Customers may experience bucking under hard acceleration. In addition customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation a technician may find one or more of the following Diagnostic Trouble Codes (DTCs) set in the PCM memory: **P206D-00 - Reductant Quality Sensor Circuit High. P26AB-00 - Engine Coolant Bypass Valve Stuck. P050E-00 - Cold Start Engine Exhaust Temperature Too Low. U3017-00 - Control Module Timer/Clock Performance.** P026A-00 - Charge Air Cooler Efficiency Below Threshold. P1296-00 - EGR Slow Response - Increasing Flow. P20C2-00 - Reductant Heater 3 Control Circuit Performance. P249C-00 - Excessive Time To Enter Closed Loop Reductant Injection Timing Control. The technician may also find the following Diagnostic Trouble Code (DTC) set in the Transmission Control Module (TCM) memory: U1424-00 - Implausible Engine Torque Signal Received.
3.0L V6 Turbo Diesel - Sales Code EXF A crankshaft locking tool marked 630 is installed on all 3.0L EXF long blocks...
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(Lower rear left side of block under starter location). This tool locks the crankshaft at 30? ATDC. Refer to: Valve Timing ? Standard Procedure ? LOCKING ENGINE 30 DEGREE AFTER TDC IN TechCONNECT for further details. This tool must be removed after the the injection pump has been installed on the engine. The tool will be replaced with the engine block plug from the engine being removed. The engine will not turn over with this tool installed.~
CABLE ASSY, Power Sliding Backlite For MY16 DS, DJ, DD, DP, D2 trucks.
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Prior to replacing a Power Sliding Backlight Cable Assembly, please contact Marc Galli by cell phone at (248) 941-8402 as he would like to gather information. In addition, if the dealership is within the Metro Detroit Area, Marc would like to analyze the vehicle in person prior to it being repaired. If Marc cannot be contacted within 15 minutes, please provide pictures of the inside lower rail of the glass to confirm (2 passenger side and 1 driver side) cable clips are fully seated as well as pictures of the (2) regulator motor cable spring plungers to confirm they are also seated. Then proceed with the repair. Please email pictures to Marc at marc.galli@fcagroup.com.
TANK, Diesel Exhaust Fluid, Part Includes Temp Sensor and Level Sensor If the urea tank is being replaced due to P249C...
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on a 2014-2016 model year 3.0L Turbo Diesel (EXF) DS truck, please call Indra Djutrisno at cell (248) 892-3473. If no response is received within 15 minutes, please continue with repair.~
Valve Body Pressure Testing Plug Inspection
3.0L Oil Filter Cartridge Identification Differences And Oil Filter Element Servicing Procedure This bulletin outlines...
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the correct procedure for changing an oil filter on a 3.0L diesel to prevent engine damage. The bulletin also highlights the design differences in the oil filter cartridges used in the GEN-2 and GEN-3 3.0L diesel. As well as potential issues that can arise should the incorrect filter be used in each application.
3.0L Oil Filter Cartridge Identification Differences And Oil Filter Element Servicing Procedure This bulletin outlines...
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the correct procedure for changing an oil filter on a 3.0L diesel to prevent engine damage. The bulletin also highlights the design differences in the oil filter cartridges used in the GEN-2 and GEN-3 3.0L diesel. As well as potential issues that can arise should the incorrect filter be used in each application.
3.0L Oil Filter Cartridge Identification Differences And Oil Filter Element Servicing Procedure This bulletin outlines...
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the correct procedure for changing an oil filter on a 3.0L diesel to prevent engine damage. The bulletin also highlights the design differences in the oil filter cartridges used in the GEN-2 and GEN-3 3.0L diesel. As well as potential issues that can arise should the incorrect filter be used in each application.
Flash: Transmission Control Module (TCM) Updates This bulletin involves reprogramming the TCM with the latest available software.
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Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find the following Diagnostic Trouble Code (DTC) has been set:P0731 - Gear Ratio Error In 1st. The customer may describe the following condition:Rough or harsh shifting during coastdown to a stop (might also be described as a 2-1 bump)(Sales Code EZH). In addition, the following software enhancements are also available:2-1 coast down improvement(Sales Code EXF). 3-2 coast down improvement(Sales Code EXF). Improvements to 5-3 downshift with pedal to improve 5-3-2 shifts(Sales Code EXF). 6-5 coast down improvement(Sales Code EXF). 2-3 upshift with less than 30% pedal(Sales Code EXF). Clutch C adaption stability (improves shift quality for new transmissions on gear shifts that use Clutch C)(Sales Code EXF). Garage shift to D improvements(Sales Code EXF). Rolling garage shift(Sales Code EXF). Implementation of End Of Line (EOL) adaption to improve shift quality on brand new transmissions. Diagnostics improvements(Sales Codes ERB, ERT and EZH). Improve shift quality on brand new transmission(Sales Code EZH). Improvement to first 1-2 shift after start(Sales Code EZH). Improvement to 1-2 shift, especially for colder operating temperatures(Sales Code EZH). 2-3 shift feel improvement especially for colder operating temperatures(Sales Code EZH). Coastdown shift improvements (6-5, 5-4, 4-3, 3-2 and 2-1)(Sales Code EZH). Coastdown shift feel refinement for double downshifts(Sales Code EZH). Kickdown improvements for the following shifts (7-6-5-4-3, 8-6-5-4, 6-3-2, 5-3-2 and 4-2)(Sales Code EZH). Improvement to 4-2-1(Sales Code EZH). Improved 7th gear upshift timing. Downhill engine braking improvements.
Air Suspension Components Star Parts Catalog has been updated to show individual service parts for the compressor assembly.
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This will allow service technicians to repair the root cause without over repairing the system. Replace only the part deemed failed by the diagnostics performed. Individual parts include: - Compressor - Valve block - Individual hoses - Temp sensor - Shield - Air line clips NOTE: in most situations when a new compressor is needed, the compressor as a separate part is the correct repair, and the assembly would not be required.
GEN-2 and GEN-3 - 3.0L Oil Filter Cartridge Identification Differences This bulletin highlights the design differences...
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in the oil filter cartridges used in the GEN-2, and GEN-3 3.0L diesel. As well as potential issues that can arise should the incorrect filter be used in each application. Although similar in design, the oil filter cartridges used on the GEN-2 and GEN-3 3.0L diesel engines are different in design. Interchanging them may result in premature engine damage over time.
Head-Cylinder
Head-Cylinder
Engine Oil- OW20
Engine Oil- OW20
ADAPTER, Engine Oil Filter (Pentastar V6) Engineering is seeking information regarding OFA leaks.
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Questions/info can be directed to: Bob Jackson (248) 944-0466 - bob.jackson@fcagroup.com Ron Dallison (248-292-9510) ron.dallison@fcagroup.com Joe Lovell (734) 309-6467 - joe.lovell@fcagroup.com If no response in 15 minutes, proceed with repair. All vehicles equipped with a 3.2L or 3.6L except for model year 2014 vehicles with leak concern: 1) Ensure the Oil Filter Adapter (OFA) Cap O-ring is seated in the proper groove in the cap and not damaged or cut. 2) If replacing the (OFA) due to a leak detected between (OFA) and block. Ensure the torque on the 5 bolts are torqued to 12nm. If not record the actual values, torque to 12nm and contact the FCA employees listed below. 3) Remove the (OFA) and replace the O-ring and gaskets only (Kit #68191356A$), NOT THE OFA. 4) If oil was drained, add oil dye to ensure the leak is repaired. For model year 2014 vehicles replace the Oil Filter Adaptor.
Flash: 3.0L Powertrain Diagnostic And System Enhancements This bulletin involves reprogramming the Powertrain Control...
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Module (PCM) with the latest available software. A small number of customers may experience bucking under hard acceleration. In addition other customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation a technician may find one or more of the following Diagnostic Trouble Codes (DTCs) set in the PCM memory: ? P20C2-00 - Reductant Heater 3 Control Circuit Performance. ? P1296-00 - EGR Slow Response - Increasing Flow. ? P249C-00 - Excessive Time To Enter Closed Loop Reductant Injection Timing Control. Upon further investigation a technician may find the following Diagnostic Trouble Code (DTC) set in the Transmission Control Module (TCM) memory: ? U1424-00 - Implausible Engine Torque Signal Received.
Title Filter - Engine Oil Start Date: 10/23/2015 7:00 AM End Date Message You have been identified as either having...
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stock, or have stock in transit to your dealership. Please return all stock of following part number: 68109834AA. Replacement part number is: 68229402AA. 68229402AA is designed to work on both DS and W K with 3.0L Ecodiesel(EXF)in NAFTA. Please return suspect parts back to your facing depot using Return Code 02, before 13 November, 2015. Return any open orders in process too. Direct all questions via email to mopardmail@fcagroup.com.
Inspection and Return: Motor - Window Regulator,Frt.
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&Rear Door
2014 KL 9-Speed service transaxle with 2015 common hardware This 9-speed transaxle must be ordered thru Mopar?s...
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Powertrain Service Center (PSC) for a specific VIN and must be installed in that vehicle or the correct calibration will not load to the Engine Control Module (ECM) and Transmission Control Module (TCM).~ This 9-speed transaxle assembly requires an update to the Engine Control Module AND the Transmission Control Module using WiTech. Failure to complete both updates will result in possible damage and/or incorrect operation of this unit.
HVAC Blower and Wheel HVAC blower motor is inoperative.
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Before replacing the blower motor please call one of these individuals:~ First call Brad Bartkowicz at cell (586) 808-4114~ If no answer, then call Vince Celli at cell (586) 630-8136~ If not response in 15 minutes, continue with repair.
HVAC blower assembly Blower Motor either making noise or is inoperative (even intermittently).
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Before replacing any of the part numbers listed above, please call any of the following people for each vehicle type. (If you don't get an answer within 15 minutes,then proceed with the repair.):~ WD/WK--68224166AB - Front Ken Deneau, cell (248)-765-0288~ 68089094AA - Rear Pat Presti- cell (248) 379-0972~ KL/UF/PF- 68223053AB, 68225055AA Mark Ware, cell (248) 705-3469~ F500- 68093422AB,Matt Sasina, cell (248)-464-4982 or Bryan Bremer cell (248) 429-9014~ RT- 68029719AB - Front, Matt Filipkowski cell (248) 877-9106~ 05183147AA - Rear, Ken Deneau, cell (248)-765-0288
Headlamp Assembly If the headlamp assembly is being replaced, please also replace the harness attached to the headlamp.
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Engineering would like to have both parts returned for analysis. Also, please take a picture of the parts and email the picture, a short discription of the issue, and the last 8 digits of the VIN to Brigitte.Wicks@fcagroup.com. Thank you.
Compressor HVAC compressor is inoperative.
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Before replacing the compressor call FCA Release Engineer Mark Briolat at cell (248) 345-0127. If no response in 15 minutes, continue with the repair.
Power Transfer Unit Prior to replacing the PTU, please review the following .~ Check if the service 4WD light is...
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intermittent by driving under heavy throttle will produce a C1494-92 DTC, if yes, please call FCA axle engineering and do not replace the PTU. Bruce Michel at cell (248) 260-8641, or Jian Zhu at cell (248) 379- 1132. If neither answers with 15 minutes then proceed with the repair. ~ If the service 4WD light lamp is on steady then replace the Power Transfer Unit.
Camshaft Position Sensor If replacing a camshaft position sensor for P0340 and/or P0344 fault codes, please review...
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information below and contact Andrew Action on his cell phone: (248) 421- 4130. If no response is received within 15 minutes, please continue with repair.~ Before clearing any codes please pull Freeze Frame and CamCrank Sync Event Monitor data (instructions below) from the PCM and send the PDF?s to Andrew Acton by email: andrew.acton@fcagroup.com~ Instructions to access CamCrank Sync Event Monitor:~ - From wiTECH main screen~ - Monitors tab~ - OBDII Monitors~ - Select Cam Crank Synchronization Event Monitor from the list~ - Should bring up 3 or 4 pages of data~ - Click on create PDF icon in lower right corner~ - email PDF to andrew.acton@fcagroup.com
Crankshaft Position Sensor Before replacing this part due to a P0335 fault code, please contact Andrew Acton at cell (248) 421-4130.
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Engineering is interested in the condition(s) present when the fault occurs.~ If no response is received within 15 minutes, then continue with repair.~ If possible, please send Freeze Frame data and Mark Sync Event data to andrew.acton@fcagroup.com~ To Retrieve Marks Data on WiTech:~ 1) Choose ?Monitors? and select ?OBDII Monitors? from the drop down box.~ 2) At the next Screen, choose ?Cam Crank Synchronization Monitor?.~ 3) Once you select the Cam Crank Synchronization event Monitor, you will get to the three pages of Marks Event Data.
Pump - Power Steering Hydraulic NOTE: This Tech Tip is for gasoline engine JK vehicles only, manufactured before August 26, 2015.
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If the power steering pump is being replaced because the power steering fluid flow or pressure readings are below specification, the power steering fluid reservoir and cap assembly should also be replaced. Power steering reservoir and cap assembly 52126151AG or later should be used.
Camshaft Position Sensor If replacing a camshaft position sensor for P0340, P0344, P0345, P0349, P0365, P0369, P0390...
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or P0394 fault codes, please review information below and contact Tom Nies on his cell phone: (248) 494-0187. If no response is received within 15 minutes, please continue with repair. Before clearing any codes, please pull Freeze Frame and CamCrank Sync Event Monitor data (instructions below) from the PCM and send the PDF?s to Tom Nies by email: tom.nies@fcagroup.com~ Instructions to access Cam/Crank Sync Event Monitor: - From wiTECH main screen - Monitors tab - OBDII Monitors - Select Cam Crank Synchronization Event Monitor from the list - Should bring up 3 or 4 pages of data - Click on create PDF icon in lower right corner - email PDF to tom.nies@fcagroup.com
Flash: 3.0L Powertrain Diagnostic And System Enhancements This bulletin involves reprogramming the Powertrain Control...
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Module (PCM) with the latest available software. Customers may experience bucking under hard acceleration. In addition customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation a technician may find one or more of the following Diagnostic Trouble Codes (DTCs) set in the PCM memory: **P026A-00 - Charge Air Cooler Efficiency Below Threshold.** P1296-00 - EGR Slow Response - Increasing Flow. P20C2-00 - Reductant Heater 3 Control Circuit Performance. P249C-00 - Excessive Time To Enter Closed Loop Reductant Injection Timing Control. Upon further investigation a technician may find the following Diagnostic Trouble Code (DTC) set in the Transmission Control Module (TCM) memory: U1424-00 - Implausible Engine Torque Signal Received.
Flash: 3.0L Powertrain Diagnostic And System Enhancements This bulletin involves reprogramming the Powertrain Control...
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Module (PCM) with the latest available software. Customers may experience bucking under hard acceleration. In addition customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation a technician may find one or more of the following Diagnostic Trouble Codes (DTCs) set in the PCM memory: **P206D-00 - Reductant Quality Sensor Circuit High. P26AB-00 - Engine Coolant Bypass Valve Stuck. P050E-00 - Cold Start Engine Exhaust Temperature Too Low. U3017-00 - Control Module Timer/Clock Performance.** P026A-00 - Charge Air Cooler Efficiency Below Threshold. P1296-00 - EGR Slow Response - Increasing Flow. P20C2-00 - Reductant Heater 3 Control Circuit Performance. P249C-00 - Excessive Time To Enter Closed Loop Reductant Injection Timing Control. The technician may also find the following Diagnostic Trouble Code (DTC) set in the Transmission Control Module (TCM) memory: U1424-00 - Implausible Engine Torque Signal Received.
3.0L V6 Turbo Diesel - Sales Code EXF A crankshaft locking tool marked 630 is installed on all 3.0L EXF long blocks...
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(Lower rear left side of block under starter location). This tool locks the crankshaft at 30? ATDC. Refer to: Valve Timing ? Standard Procedure ? LOCKING ENGINE 30 DEGREE AFTER TDC IN TechCONNECT for further details. This tool must be removed after the the injection pump has been installed on the engine. The tool will be replaced with the engine block plug from the engine being removed. The engine will not turn over with this tool installed.~
3.0L V6 Turbo Diesel - Sales Code EXF A crankshaft locking tool marked 630 is installed on all 3.0L EXG long blocks...
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(Lower rear left side of block under starter location). This tool locks the crankshaft at 30? ATDC. Refer to: Valve Timing ? Standard Procedure ? LOCKING ENGINE 30 DEGREE AFTER TDC IN TechCONNECT for further details. This tool must be removed after the the injection pump has been installed on the engine. The tool will be replaced with the engine block plug from the engine being removed. The engine will not turn over with this tool installed.~
Headlamp Bulb If the headlamp bulb (L09005HL) on a 2016 DS or DJ is being replaced for any reason, engineering would...
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like to have the bulb and the entire lamp assembly replaced and returned for analysis. If you have any questions, please contact Brigitte Wicks at cell (248) 202-9869. Also please make sure to send the part to Brigitte's attention when it is returned. Thank you.
P/N 04573460 - Inspect &Return: Rocker Assy - Intake Valve RT You have been identified as either having stock, or have...
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stock in transit to your dealership. Please return part number 04573460 which have a packaging date of 2016-06-13. Reference attached picture for reference. Please return suspect parts back to your facing depot using Return Code 02, before 29 August, 2016.
Flash: 3.6L and 5.7L Powertrain Diagnostic And System Enhancements This bulletin involves reprogramming the Powertrain...
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Control Module (PCM) with the latest available software. Some customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find one or more of the following Diagnostic Trouble Codes (DTCs): **P0335 - Crankshaft Position Sensor Circuit. P2610 - PCM Internal Engine Off Timer Performance. (5.7L only).** P0456 - EVAP System Small Leak. P1D73 - Active Grill Shutter (AGS) Performance. **In addition to the above DTCs, this software release also includes: Improved shift quality during initial operations of a vehicle in cold ambient temperatures. (5.7L only). Improved key-on engine-off oil pressure lamp behavior.**
Return: ALTERNATOR - ENGINE You have been identified as either having stock, or have stock in transit to your dealership.
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Please return all stock of following part numbers: R4801313AC replacement part number are 04801313AD respectively which are in stock and available. Please return suspect parts back to your facing depot using Return Code 02, before 8 July, 2016. Return any open orders in process too. Direct all questions via email to mopardmail@fcagroup.com
04627694AA Purge Control - Valve You have been identified as either having stock, or have stock in transit to your dealership.
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Suspect stock of part number: 04627694AAmust be returned. See attached for identifying suspect stock. Please return suspect parts back to your facing depot using Return Code 02, before17 April, 2017.
Park Assist Sensor 1) Active or Stored DTC of Signal Shape / Waveform Failure fault: B128E-25, B128F-25, B1290-25,...
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B1291-25, B1292-25, B1293-25, B1295-25, B1296-25, B1297-25, and/or B1298-25, check for snow/mud/ice/obstruction and clean the Sensors, both front and back (behind bumper) of sensor. The snow/mud/ice can be behind the bumper, sensor retainer and/or the sensor which may cause customers to think they have an issue since they cleaned the front of the sensor/bumper, but not behind where dirt/mud/ice snow can accumulate. Once the Bumper and Sensors are completely cleaned and clear of snow, mud, ice, and/or obstruction, the sensors must activate in order for the faults to go STORED. After cleaning the Bumper and Sensors, turn off the engine, wait 10 seconds, turn on the engine and then place the vehicle in REVERSE so that the sensors activate. The faults will go STORED. 2) Active or Stored DTC code of Short to Ground fault: B128E-11, B128F-11, B1290-11, B1291-11, B1292-11, B1293-11, B1294-11, B1295-11, B1296-11, and/or B1298-11, or if you have an active or stored DTC code of Performance or Incorrect Operation fault: B128E-92, B128F-92, B1290-92, B1291-92, B1293-92, B1294-92, B1295-92, B1296-92, B1297-92, and/or B1298-92, then check the wiring behind the sensor. Specifically, ensure that the connector behind the park assist sensor is fully mounted. Ensure also, there is no dirt, corrosion, or damage in this connector behind the park assist sensor as this will also cause a Short to Ground fault. With potential wiring issues addressed, the sensors must activate in order for the faults to go STORED. After all sensors are properly connected (you will likely hear a click once the connector is fully seated on the sensor), turn off the engine, wait 10 seconds, turn on the engine and then place the vehicle in REVERSE so that the sensors activate. The faults will go STORED.
Oil Pump Assembly If error code P06DD present on any Pentastar V6 application, please inspect oil pump for relief valve failure.
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See photo attached. If valve is found out of place please call Bob Jackson (248) 944-0466 bob.jackson@fcagroup.com, or Joe Lovell (734) 309-6467 joe.lovell@fcagroup.com before proceeding. If unable to reach after 15 minutes record the following information and proceed with oil pump replacement and hold part for return to FCA via Fastrack system
Auto Trans Rotary Electronic Shifter The rotary shifter is designed to actuate a motor within the device whenever the...
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driver places their foot on the brake, with the car in Park (or Neutral). This generates a noise with each brake press/release. Therefore, even after replacing the shifter for a noise complaint, the replacementpart will also have a characteristic noise generated whenever the driver steps on the brake. Before performing a repair procedure for a noise complaint, please perform a subjective analysis of the noise coming from the rotary shifter. If the shifter noise is deemed abnormal sound (has an uncharacteristic buzz or grind), please proceed with normal replacement procedure. If so equipped, record the sound with a handheld microphone, or cell phone, and if noise is above 54dB @ 30cm away from the knob, please proceed with normal replacement procedure. For any further questions, please contact Theodore Kahiya at cell (519) 300-2443.
Flash: Transmission Shift And Drivability Enhancements This bulletin involves reprogramming the Transmission Control...
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Module (TCM) with the latest available software. Some customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation, a technician may find the following Diagnostic Trouble Code (DTC) stored in the TCM memory: P0731 - Gear Ratio Error In 1st. The following enhancements are included in the software update: Improved general shift quality. Improved 7th gear upshift timing. Downhill engine braking improvements.
Flash: Air Suspension Control Module (ASCM) This bulletin involves updating the ASCM with the latest available software.
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Customers may experience no ride height change with the vehicle in real cold conditions and in addition they may also have a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find that the following Diagnostic Trouble Codes (DTCs) have been set: C15A1-00 - Unable To Obtain Desired Ride Height. C1562-98 - Ride Height Air Pump Control - Component Or System Over Temperature. C1562-92 - Height Air Pump Control - Performance Or Incorrect Operation. C159F-92 - Air Suspension Reverse Valve 1 Control - Performance Or Incorrect Operation. C15A0-92 - Air Suspension Reverse Valve 2 Control - Performance Or Incorrect Operation. C155E-92 - Height Pressure Vent Control - Performance Or Incorrect Operation. C15AA-00 - Air Leak During Vent. In addition, the customer may notice the following condition: Vehicle does not change ride heights when selected in cold weather.
Pentastar Oil Filter Adapter All vehicles equipped with a 3.2L or 3.6L engine; If replacing the Oil Filter Adapter...
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(OFA) due to a leak detected between OFA and block, an O-ring kit (68191356AA) is now available to repair OFA/Block Interface leaks. Using dye will assist in determining source of leak. Ensure OFA Cap Oring is seated in the proper groove in the cap and not damaged or cut. Engineering is seeking information regarding OFA leaks. Questions/info can be directed to: Bob Jackson Cell (248) 944-0466 - bob.jackson@fcagroup.com Ron Dallison Cell (248-292-9510) ron.dallison@fcagroup.com Joe Lovell Cell (734) 309-6467 - joe.lovell@fcagroup.com If a response is not received within 15 mins, then proceed with the necessary repair.
Hands Free Module - CTM ? Peiker For RT, JK and MK bodies only; Before replacing the Hands Free Module (HFM), please...
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contact Gaurav Saxena at cell (248) 260-0583~ IMPORTANT - do not reset the HFM, clear codes or perform a battery reset before calling. Engineering is currently root causing this issue and your assistance is greatly appreciated. Seeking vehicles with HFM in a locked state, inoperative, or offline. If unable to reach this person within 15 minutes, then proceed with the necessary repair.
Battery - Transmitter For vehicles within 12 Months in Service which have a "FOB Battery Low" message within Cluster...
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or DTC B1A10 or B1A11 Active or Stored. Engineering is requesting complete FOB returned unopened (ie, battery not removed or FOB housing opened!). ~ All others, follow normal procedures.~ Please ensure Dealer Technicians are aware of this request to allow for gain in FOB Battery depletion understanding.
Engine Oil Viscosity Upgrade And Flash Enhancements This bulletin involves reprogramming the Powertrain Control Module...
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(PCM) and the Transmission Control Module (TCM). It also involves changing the engine oil with new 5W40 engine oil and applying a sticker to the engine oil filler cap. An addendum card will need to be added in the owner's manual. The following powertrain system improvements/enhancements are included in this software release: Fan calibration. Transmission calibration. Revised oil change algorithm.
Thermostat Housing Replacement This bulletin involves inspecting the bleed screw on the thermostat housing and if ...
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necessary replacing the thermostat housing. The customer may describe a coolant leak at the thermostat housing bleed screw.
Engine Oil Viscosity Upgrade And Flash Enhancements This bulletin involves reprogramming the Powertrain Control Module...
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(PCM) and the Transmission Control Module (TCM). It also involves changing the engine oil with new 5W40 engine oil and applying a sticker to the engine oil filler cap. An addendum card will need to be added in the owner's manual. The following powertrain system improvements/enhancements are included in this software release: Fan calibration. Transmission calibration. Revised oil change algorithm.
Thermostat Housing Replacement This bulletin involves inspecting the bleed screw on the thermostat housing and if ...
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necessary replacing the thermostat housing. The customer may describe a coolant leak at the thermostat housing bleed screw.
NAG1 (5A580) Valve Body As per Warranty Bulletin D-13-22, please use R2108213A$ valve body for all Warranty (W), Mopar...
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(M) and Mopar Vehicle Protection (F) claims.~ Assembly also includes Filter (52108325AA) and Gasket (52108332AA).~
Water Pump For JK Bodies ONLY: If replacing the water pump for a chirp, squeal or NVH, please contact either: Nick...
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Morand cell: (248) 410-5078 nick.morand@fcagroup.com Joe Lovell cell: (734) 309-6467 joe.lovell@fcagroup.com Engineering is seeking audio recordings of the concern in an effort to root cause and make necessary improvements to future pumps. Please email any audio recording or documentation of when/where/how the pump makes noise to the above emails. If the dealer is located in the Detroit Metro Area, Engineering may send a representative to review with technician. Any information is appreciated. If a response is not received within 15 mins , then proceed with the necessary repair. For JK and DS: Before replacing water pumps for noise issues the heat shield on the catalytic converter needs to be checked to make sure it is not the source of the noise. Check while the engine is fully warmed up. If the heat shield is found to be the source of the noise tighten the bolts and, or add shims/washers as needed.
Fuel Tank Issue Description: Ram 1500 built between 7/1/16 and 8/15/16 with concern of "hard to fill" or "premature...
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shut off", please remove the Canister line and Recirculation Line and retest. If the condition continues, tank replacement may be required. Please reference the proper diagnostic materials. Answers to the following questions can assist Engineering in their quality improvements: 1) At what level of fuel in the Tank does the Hard to Fill condition exist? 2) When did the customer start experiencing Hard to Fill condition? 3) Did the condition exist in a particular fuel station? If tank replacement is needed, please contact Sylvia Lopez at Cell (248) 520-9734 prior to replacing the Tank. She will help arrange shipment of the tank back to the Quality Engineering Center. If no response within 15 minutes proceed with repairs
Rear View Camera For trucks equipped with rear view camera part number 68274731A$, if there is a complaint of the rear...
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view camera being inoperative, or the radio screen is black or blue when the truck is in reverse, DO NOT replace the rear camera or perform any repairs until attempting to contact Michael Talbert in Engineering Cell (248) 464- 2043, Monday - Friday between 8am - 7pm EST. If your call is not returned within 15 minutes, proceed with the normal diagnostic process
Water Pump Dealers are replacing water pumps because of a coolant leak.
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Water pumps are found TNF but the water pump bypass o-ring was pinched resulting in a coolant leak that looks like a failed pump. Please inspect the bypass o-ring before replacing the pump as it is available separate for service.
Engine Oil Viscosity Upgrade And Flash Enhancements This bulletin involves reprogramming the Powertrain Control Module...
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(PCM) and the Transmission Control Module (TCM). It also involves changing the engine oil with new 5W40 engine oil and applying a sticker to the engine oil filler cap. An addendum card will need to be added in the owner's manual. The following powertrain system improvements/enhancements are included in this software release: Fan calibration. Transmission calibration. Revised oil change algorithm.
TANK, Diesel Exhaust Fluid, Part Includes Temp Sensor and Level Sensor For DS and WK vehicles ONLY; If the urea tank is...
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being replaced due to P249C or P203E on a 2014-2016 model year 3.0L Turbo Diesel (EXF) on DS or WK, please call Indra Djutrisno at cell (248) 892-3473. If no response is received within 15 minutes, please continue with repair.~
Flash: Powertrain Diagnostic And System Enhancements This bulletin involves reprogramming the Powertrain Control Module...
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(PCM) with the latest available software. Some customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find one or more of the following DTCs: **P2299 - Brake Pedal Position/Accelerator Pedal Position Incompatible.** P0335 - Crankshaft Position Sensor Circuit. P2610 - PCM Internal Engine Off Timer Performance (5.7L Engine). P0456 - EVAP System Small Leak. P1D73 - Active Grill Shutter (AGS) Performance. In addition to the above DTCs, this software release also includes: Improved shift quality during initial operations of a vehicle in cold ambient temperatures (5.7L Engine). Improved key-on engine-off oil pressure lamp behavior.
Intake Manifold Gasket Intake Manifold Gaskets on Pentastar Upgrade (Sales Code ERC/ERF) are reusable provided they are not cut, torn or melted.
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The gaskets are not required by warranty to be replaced like they are on Pentastar Classic (ERB/EHB). The new gaskets are not interchangeable with Pentastar Classic Intake Manifold Gaskets.
Flash: 5.7L and 3.6L Powertrain Diagnostic And System Enhancements This bulletin involves reprogramming the Powertrain...
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Control Module (PCM) with the latest available software. Some customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find one or more of the following Diagnostic Trouble Codes (DTCs): P0456 - EVAP System Small Leak. P1D73 - Active Grill Shutter (AGS) Performance. P2610 - PCM Internal Engine Off Timer Performance.
"Thermal Expansion Valve (TXV), H-valve For D trucks only; When diagnosing an A/C system leak at the TXV (Thermal ...
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Expansion Valve, H-valve), do not replace the TXV unless it has been proven to be defective for function or for a leak. Instead replace just the O-ring(s) part number 05161806AA. For any questions call Matt Mihm cell (248) 736-6542. If no response in 15 minutes, please continue with repair."
"Thermostat Housing Replacement This bulletin involves inspecting the bleed screw on the thermostat housing and if ...
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necessary replacing the thermostat housing. The customer may describe a coolant leak at the thermostat housing bleed screw."
"FLASH: TRANSMISSION SHIFT AND DRIVABILITY ENHANCEMENTS THIS BULLETIN INVOLVES REPROGRAMMING THE TRANSMISSION CONTROL...
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MODULE (TCM) WITH THE LATEST AVAILABLE SOFTWARE. SOME CUSTOMERS MAY EXPERIENCE A MALFUNCTION INDICATOR LAMP (MIL) ILLUMINATION. UPON FURTHER INVESTIGATION, A TECHNICIAN MAY FIND THE FOLLOWING DIAGNOSTIC TROUBLE CODE (DTC) STORED IN THE TCM MEMORY: P0731 - GEAR RATIO ERROR IN 1ST. THE FOLLOWING ENHANCEMENTS ARE INCLUDED IN THE SOFTWARE UPDATE: **2-1 COAST DOWN IMPROVEMENT (3.0L ONLY). 3-2 COAST DOWN IMPROVEMENT (3.0L ONLY). IMPROVEMENT TO 5-3 DOWNSHIFT WITH PEDAL TO IMPROVE 5-3-2 SHIFT (3.0L ONLY) 6-5 COAST DOWN IMPROVEMENT (3.0L ONLY) 2-3 UPSHIFT WITH LESS THAN 30% PEDAL IMPROVEMENT (3.0L ONLY) CLUTCH C ADAPTION STABILITY IMPROVEMENT (IMPROVES SHIFT QUALITY FOR NEW TRANSMISSIONS ON GEAR SHIFTS THAT USE CLUTCH C) (3.0L ONLY). GARAGE SHIFT TO D IMPROVEMENTS (3.0L ONLY). ROLLING GARAGE SHIFT IMPROVEMENTS (3.0L ONLY). IMPLEMENTATION OF END OF LINE (EOL) ADAPTION TO IMPROVE SHIFT QUALITY ON BRAND NEW TRANSMISSION. DIAGNOSTICS IMPROVEMENTS (3.6L AND 5.7L). IMPROVE SHIFT QUALITY ON BRAND NEW TRANSMISSION (5.7L ONLY). IMPROVEMENT TO FIRST 1-2 SHIFT AFTER START (5.7L ONLY). IMPROVEMENT TO 1-2 SHIFT, ESPECIALLY FOR COLDER OPERATING TEMPERATURES (5.7L ONLY). 2-3 SHIFT FEEL IMPROVEMENT ESPECIALLY FOR COLDER OPERATING TEMPERATURES (5.7L ONLY). COASTDOWN SHIFT IMPROVEMENTS (6-5, 5-4, 4-3, 3-2, 2-1) (5.7L ONLY). COASTDOWN SHIFT FEEL REFINEMENT FOR DOUBLE DOWNSHIFTS (5.7L ONLY). KICKDOWN IMPROVEMENTS FOR THE FOLLOWING SHIFTS (7-6-5-4-3, 8-6-5-4, 6-3-2, 5-3-2, 4-2) (5.7L ONLY). IMPROVEMENT TO 4-2-1 (5.7L ONLY).** IMPROVED 7TH GEAR UPSHIFT TIMING. DOWNHILL ENGINE BRAKING IMPROVEMENTS."
"FLASH: 3.6L AND 5.7L POWERTRAIN DIAGNOSTIC AND SYSTEM ENHANCEMENTS THIS BULLETIN INVOLVES REPROGRAMMING THE POWERTRAIN...
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CONTROL MODULE (PCM) WITH THE LATEST AVAILABLE SOFTWARE. SOME CUSTOMERS MAY EXPERIENCE A MALFUNCTION INDICATOR LAMP (MIL) ILLUMINATION. UPON FURTHER INVESTIGATION THE TECHNICIAN MAY FIND ONE OR MORE OF THE FOLLOWING DIAGNOSTIC TROUBLE CODES (DTCS): **P0335 - CRANKSHAFT POSITION SENSOR CIRCUIT. P2610 - PCM INTERNAL ENGINE OFF TIMER PERFORMANCE. (5.7L ONLY).** P0456 - EVAP SYSTEM SMALL LEAK. P1D73 - ACTIVE GRILL SHUTTER (AGS) PERFORMANCE. **IN ADDITION TO THE ABOVE DTCS, THIS SOFTWARE RELEASE ALSO INCLUDES: IMPROVED SHIFT QUALITY DURING INITIAL OPERATIONS OF A VEHICLE IN COLD AMBIENT TEMPERATURES. (5.7L ONLY). IMPROVED KEY-ON ENGINE-OFF OIL PRESSURE LAMP BEHAVIOR.**"
SYMPTOM/CONDITION: Some customers may experience a Malfunction Indicator Lamp (MIL) illumination.
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Upon further investigation, a technician may find the following Diagnostic Trouble Code (DTC) stored in the TCM memory: P0731 - Gear Ratio Error In 1st. The following enhancements are included in the software update: Improved general shift quality. Improved 7th gear upshift timing. Downhill engine braking improvements.
SUBJECT: Flash: Air Suspension Control Module (ASCM) This bulletin involves updating the ASCM with the latest available software.
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SYMPTOM/CONDITION: Customers may experience no ride height change with the vehicle in real cold conditions and in addition they may also have a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find that the following Diagnostic Trouble Codes (DTCs) have been set: C15A1-00 - Unable To Obtain Desired Ride Height. C1562-98 - Ride Height Air Pump Control - Component Or System Over Temperature. C1562-92 - Height Air Pump Control - Performance Or Incorrect Operation. C159F-92 - Air Suspension Reverse Valve 1 Control - Performance Or Incorrect Operation. C15A0-92 - Air Suspension Reverse Valve 2 Control - Performance Or Incorrect Operation. C155E-92 - Height Pressure Vent Control - Performance Or Incorrect Operation C15AA-00 - Air Leak During Vent. In addition, the customer may notice the following condition: Vehicle does not change ride heights when selected in cold weather.
SUBJECT: Flash: Air Suspension Control Module (ASCM) OVERVIEW: This bulletin involves updating the ASCM with the latest available software.
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SYMPTOM/CONDITION: Customers may experience no ride height change with the vehicle in real cold conditions and in addition they may also have a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find that the following Diagnostic Trouble Codes (DTCs) have been set: C15A1-00 - Unable To Obtain Desired Ride Height. C1562-98 - Ride Height Air Pump Control - Component Or System Over Temperature. C1562-92 - Height Air Pump Control - Performance Or Incorrect Operation. C159F-92 - Air Suspension Reverse Valve 1 Control - Performance Or Incorrect Operation. C15A0-92 - Air Suspension Reverse Valve 2 Control - Performance Or Incorrect Operation. C155E-92 - Height Pressure Vent Control - Performance Or Incorrect Operation. C15AA-00 - Air Leak During Vent. In addition, the customer may notice the following condition: Vehicle does not change ride heights when selected in cold weather.
Electrical
97 bulletinsStart Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...
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Battery Charging Message, Presence of IBS Related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...
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Battery Charging Message, Presence of IBS Related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...
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Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...
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Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website...
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to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.
Malfunction Indicator Lamp Illumination (MIL).
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Diagnostic Trouble Code (DTC) P203E ? Reductant Level Sensor 1 Circuit Intermittent-Erratic Set.
Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website...
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to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.
Ambient Air Temperature Missing, Malfunction Indicator Lamp (MIL) Lamp On, Diagnostic Trouble Code (DTC) P0070-15...
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Ambient Air Temperature Sensor Circuit-Circuit Short to Battery or Open, P0073 Ambient Air Temperature Sensor Circuit High
Ambient Temperature Sensor Servicing.
Malfunction Indicator Lamp Illumination (MIL).
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Diagnostic Trouble Code (DTC) P203E ? Reductant Level Sensor 1 Circuit Intermittent-Erratic Set.
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate,...
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Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
No Start, Cannot Complete Module Replace, Proxi Or Module Proxi Configuration
Ambient Temperature Sensor Servicing.
Ignition Node Module Replacement This bulletin involves replacing the ignition node module.
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Some customers may experience a no start issue when turning the key fob in the ignition node module(Fig. 1).
Ambient Temperature Sensor Servicing.
CONNECTOR Trailer Tow,WIRING Trailer Tow,CONNECTOR 7 Way,WIRING Rear Bumper If the connector or wiring is physically...
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damaged, burned, melted or corroded, prior to replacing the part, please contact FCA Redacted Content If no response in 15 minutes, proceed with repair. Please send pictures of the failed part to FCA Redacted Content
Ambient Temperature Sensor Servicing.
Ambient Temperature Sensor Servicing.
Flash: Radio Frequency Hub Module (RFHM) Enhancement
Pump - vacuum For DS vacuum pump concerns only; If the vacuum pump continues to run even when the ignition is off;...
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before replacing vacuum pump, please call Tim Parks on cell (248) 245-9395 or Fernando Betancourt on cell (248) 202-7871. If you do not receive a return call within 15 minutes, proceed with the repair.~
(Rev. B) Malfunction Indicator Lamp Illumination (MIL).
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Diagnostic Trouble Code (DTC) P203E ? Reductant Level Sensor 1 Circuit Intermittent-Erratic Set.
USB Charging Port Before replacing this part - this is a charge only USB port intended to charge smart phones and other low power USB devices.
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To verify proper functionality, turn on the ignition with no cables or devices plugged into the port. Connect a charging cable to the port, then connect the device. If the device receives power, the port is functioning to design. There are some minor compatibility issues with some charging cables including Apple Lightning cables. For questions regarding the charging port functionality, please call Dave Diovardi at Cell (248) 941-8704 or Rick Gordon at Cell (248) 630-6281.~
Washer Fluid Level Sensor Prior to replacing this part due to "Low Washer Fluid" tell tale light on the dash and the...
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washer fluid bottle is full, please perform the this inspection. Inspect the sensor for a fluid coating on the sensor pins. Orange colored rain repellant can cause this fluid build-up. Clean the pins, drain the reservoir, and fill with Mopar approved washer fluid. Check to determine if the issue has been resolved. Continue with repair if necessary. Also, please inform the customer not to use Rain-X in the system to avoid this issue. Please contact Chuck Hood at cell (248) 613-7591 if you have questions or need additional information. Thank you.
Remote Start Antenna Replacement This bulletin involves replacing the remote start antenna module.
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Some customers may experience a diminished or less than satisfactory range when trying to lock/unlock the doors or when using the remote start from the key fob. Some customers may also experience a Tire Pressure Monitoring (TPM) icon illuminated while all the tires are properly inflated.
RA3 And RA4 Radio Enhancements This bulletin involves inspecting and if required, updating the radio software.
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Customers may experience one or more of the following: Satellite radio reception improvements. Navigation failed message is displayed. Clock not automatically updating to local time. Poor or no connection to cellular network. (U.S. Market Only) (KL vehicles). Display goes blank/black. Radio locks up. Some Uconnect App remote commands do not execute with the vehicle. (U.S. Market Only)
Flash: Radio Frequency Hub Module (RFHM) Enhancement This bulletin involves reprogramming the RFHM module with the latest available software.
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Customers may describe the instrument cluster is illuminating by itself after the ignition has been off for an extended period of time (10 minutes or more).
Malfunction Indicator Lamp (MIL) Illumination.
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Diagnostic Trouble Codes P0407 ? EGR Sensor B Circuit Low, or P0408 ? EGR Sensor B Circuit High Set
CONNECTOR/WIRING, Trailer Tow If the connector or wiring is physically damaged, burned, melted or corroded, prior to...
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replacing the part, please contact FCA Redacted Content If no response in 15 minutes, proceed with repair. Please send pictures of the failed part to FCA Redacted Content
No Start, Cannot Complete Module Replace, Proxi Or Module Proxi Configuration
CONNECTOR/WIRING, Trailer Tow If the connector or wiring is physically damaged, burned, melted or corroded, prior to...
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replacing the part, please contact FCA Redacted Content If no response in 15 minutes, proceed with repair. Please send pictures of the failed part to FCA Redacted Content
WIRING, Body Before replacing this harness, please contact FCA Redacted Content to see if a repair kit is available for your application.
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If no response in 15 minutes, proceed with repair. Please email pictures of harness defects to FCA Redacted Content
Battery Tester Warranty Code Procedures, Midtronics Charger Update Process
Battery Tester Warranty Code Procedures, Medtronic Update Process
Flash: BCM Diagnostic and System Improvements This bulletin involves reprogramming the Body Control Module (BCM) with the latest available software.
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The customer may describe the headlamps flicker while operating at night. This condition may be more prevalent after the bulb(s) have been replaced with an aftermarket bulb.
RA3 and RA4 Radio Enhancements This bulletin involves inspecting and if required, updating the radio software.
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Customers may experience one or more of the following:?Navigation Failed? message is displayed. Navigation is inoperative or inaccurate. CD player will not play songs and/or locks up the radio. Clock will not automatically update to local time. Clock may be off by several hours. (RA3 Only). HVAC temperature out of sync with radio display (KL vehicles). Some Uconnect App remote commands do not execute with the vehicle. Radio Apps are inoperative. Adds Apple Siri Eyes Free capability for iPhone owners. Auto Play can now be configured. Radio will lock up. Radio display screen is black or blank. Battery drain - due to radio staying on. Navigation failed message is displayed. Clock not automatically updating to local time. HVAC temperature out of sync with radio display (KL vehicles). Improvements:Adds Apple Siri Eyes Free capability for iPhone owners. Add the ability to drag and drop icons into the menu bar. Enhanced Voice Recognition (VR) performance. Media devices, phone pairing, and Bluetooth usage improvements. Improved tuner performance. Enhancements in Connectivity Apps (Yelp, Pandora, Aha, etc). Human Machine Interface (HMI) improvements. Adds ?do not disturb? text message feature. Satellite radio reception improvements.
Accelerator Pedal Before replacing accelerator pedal, be sure to follow fault code diagnostic procedures in service manual.
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Make sure to check wiring and connectors. P2122 and P2127 will set if accelerator pedal connector is disconnected during diagnosis. Make sure codes are active before replacing pedal. DTC P2299 is usually caused by a two footed driver and accelerator pedal should not be replaced for this fault.
Washer Fluid Level Sensor Prior to replacing this part due to "Low Washer Fluid" tell tale light on the dash and the...
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washer fluid bottle is full, please perform this inspection: Check if float sensor is rotated off location from the bottle anti-rotation features that surround the SENSOR. Check to determine if the issue has been resolved. Continue with repair if necessary. Please contact Chris Koch at cell (248) 248-622-6417 if you have questions or need additional information.
Tighten Starter Bolts This bulletin involves torquing the starter bolts to proper specifications.
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The customer or technician may hear an excessive noisy starter or find that the starter is loose.
RA3 RA4 Radio Enhancements This bulletin involves inspecting and, if required, updating the radio software.
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A small number of customers may experience one or more of the following: Navigation failed message is displayed. Clock not automatically updating to local time. Poor or no connection to cellular network. HVAC temperature out of sync with radio display (KL vehicles). Display goes blank/black. Radio locks up. Some Uconnect App remote commands do not execute with the vehicle.
RES / RHA / REB radio that supports Bluetooth and Hands-Free For issues with Bluetooth, Hands-Free Calling, and/or...
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Voice Commands, DO NOT replace the radio. Diagnose the Hands-Free Module system (also called the Telematics Module). The Telematics Module (and associated components) is the system responsible for these features. A power cycle may be required for the hands-free module for proper diagnosis.~ Please reference; 8T - Navigation/Telecommunication Diagnosis and Testing (DIAGNOSIS AND TESTING - HANDS FREE PHONE)
This bulletin involves reprogramming the Powertrain Control Module (PCM) with the latest
This bulletin involves reprogramming the Powertrain Control Module (PCM) with the latest
This bulletin involves reprogramming the Powertrain Control Module (PCM) with the latest
This bulletin involves reprogramming the Powertrain Control Module (PCM) with the latest
This bulletin involves reprogramming the Powertrain Control Module (PCM) with the latest
CONNECTOR/WIRING, Trailer Tow If the connector or wiring is physically damaged, burned, melted or corroded, prior to...
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replacing the part, please contact FCA Redacted Content If no response in 15 minutes, proceed with repair. Please send pictures of the failed part to FCA Redacted Content
(Rev. B) Malfunction Indicator Lamp Illumination (MIL).
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Diagnostic Trouble Code (DTC) P203E ? Reductant Level Sensor 1 Circuit Intermittent-Erratic Set.
(Rev. B) Malfunction Indicator Lamp Illumination (MIL).
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Diagnostic Trouble Code (DTC) P203E ? Reductant Level Sensor 1 Circuit Intermittent-Erratic Set.
External Fuel Pump Relay Kit Now Available
(Revision A) Malfunction Indicator Lamp Illumination (MIL).
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Diagnostic Trouble Code (DTC) P203E ? Reductant Level Sensor 1 Circuit Intermittent-Erratic Set.
Power Distribution Center If the PDC is being replaced due to a failed internal fuel pump relay, the relay can now be...
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serviced as a separate component. Please use relay replacement KIT part number: 68510768A$.
Intelligent Power Distribution Center If the PDC requires replacement due to a failed internal fuel pump relay, the...
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relay can now be serviced as a separate component. Please use relay replacement KIT part number: 68510768A$.
Power Distribution Center If the PDC is being replaced due to a failed internal fuel pump relay, the relay can now be...
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serviced as a separate component. Please use relay replacement KIT part number: 68510768A$.
Charging System, Battery Diagnostic Tools and Warranty This information only bulletin discusses using the correct test...
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equipment for testing batteries and charging systems, and also warranty reimbursement when battery replacements are necessary.
Malfunction Indicator Lamp (MIL) on.
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Diagnostic Trouble Codes (DTCs) P2463 ? Diesel Particulate Filter Soot Accumulation, and P2453 ? Diesel Particulate Filter Differential Pressure Sensor Circuit Performance Set.
Malfunction Indicator Lamp Illumination (MIL).
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Diagnostic Trouble Code (DTC) P203E ? Reductant Level Sensor 1 Circuit Intermittent-Erratic Set.
Malfunction Indicator Lamp Illumination (MIL).
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Diagnostic Trouble Code (DTC) P203E ? Reductant Level Sensor 1 Circuit Intermittent-Erratic Set.
Malfunction Indicator Lamp Illumination (MIL).
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Diagnostic Trouble Code (DTC) P203E ? Reductant Level Sensor 1 Circuit Intermittent-Erratic Set.
Key Programming, Security Pin Request, Pin Invalid
RADIO, MULTI Media For RA3 and RA4 8.4? radio concern of reoccurring update request pop-up on each key cycle after a...
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radio FOTA (Firmware Update Over the Air) has been completed, please DO NOT replace the radio. To recover the radio, 12v power needs to be disconnect from the radio to clear radio memory either by removal of the radio fuse or preforming a battery disconnect. Note: Fuse removal is the preferred method. The radio needs to be disconnected from power long enough to clear memory and discharge the Capacitance within the radio. Please refer to the latest in diagnostics for further information.
RADIO [RES] - New and/or Service Exchange For RES radio concerns.
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Use the wiTECH 2.0 and inspect the radio part number and serial number under the Radio/ECU Details tab. Please verify that the radio part number and/or serial number is not "FFFF". If either field shows "FFFF", please contact Mike Wielgat at 248-576-6696 or Rohan Negandhi at 248-421-9608 If no response in 15 minutes, proceed with repair.
Sensor-nitrous oxlde
Module-Parking Assist
Part Description: Accelerator Pedal Issue Description: Vehicle has accelerator pedal fault code.
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Before replacing accelerator pedal, be sure to follow fault code diagnostic procedures in service manual. Make sure to check wiring and connectors. DTC P2299 is usually caused by a two footed driver and accelerator pedal should not be replaced for this fault.
RA1 Radio Enhancements This bulletin involves updating the software on the RA1 Radio.
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A customer may experience, one or more of the following conditions: ? Radio may reset, turn itself off and then back on again. All Symptom Listed Below Are For 2013 Vehicles Only: ? Radio may be muted. Any of DTCs B1400-92-Front Left Audio Speaker Output - Performance Incorrect Operation and/or B1404-92- Front Right Audio Speaker Output - Performance Incorrect Operation and/or B1408-92-Rear Left Audio Speaker Output - Performance Incorrect Operation and/or B140C-92-Rear Right Audio Speaker Output - Performance Incorrect Operation, maybe active or stored. ? Radio display screen may turn off. ? Radio will stay on after the vehicle is turned off with remote. (Applies to vehicle with Mopar remote start add on package only). ? Radio will stay on for 20 minutes after ignition is turned off and the only way to turn off the radio is by pressing the power button on the radio. Software was updated to have the radio shut off based on the cluster accessory delay setting.
Title 68260866AB: Module Kit - Occupant Classification Start Date: 10/22/2015 7:00 AM End Date Message You have been...
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identified as either having stock, or have stock in transit to your dealership. Please return suspect stock of part number 68260866AB. See attachments for identifying suspect stock. Please return suspect parts back to your facing depot using Return Code 02, before 12 November, 2015. Return any open orders in process too. Direct all questions via email to mopardmail@fcagroup.com.
Title Control Module - Air Bag Electronic Control w/side Capability Start Date: 10/19/2015 7:00 AM End Date Message ...
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You have been identified as either having stock, or have stock in transit to your dealership. Please return all stock of following part numbers: 68085880AD, 68085880AF, 68085881AE, 68085881AF, 68085881AG. Replacement part numbers are: 68085880AG, and 68085881AH. Please return suspect parts back to your facing depot using Return Code 02, before 09 November, 2015. Return any open orders in process too. Direct all questions via email to mopardmail@fcagroup.com.
Title Inspection and return of PN 68210332AA - FUEL PRESSURE SENSOR Start Date: 10/6/2015 7:00 AM End Date Message You...
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are receiving this email as you have been identified to have stock on hand or have stock in transit to your dealership. Reports of dealers receiving incorrect fuel pressure sensors packaged as 68210332AA. Correct and suspect parts can be identified visually by the color of the label on the sensors. Correct sensors have white color label on the part whereas the suspect sensors have yellow colored labels. Reference pictures attached for visual identification. Please inspect stock on hand and return any suspect parts found back to your facing PDC using MRA code 02. Replacement parts can be obtained by reordering the same part number. Direct all questions via email to vn83@chrysler.com
Safety Recall R23 - REPROGRAM OCCUPANT RESTRAINT CONTROL MODULE - Dealer Notification
Safety Recall R35 Reprogram Occupant Restraint Control Module - Dealer Notification
RA3/RA4 Radio The MY16 RA3/4 radios are susceptible to randomly set an erroneously BCM or IPC ?U0184 - Loss of Com with Radio? fault.
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The radio should not be replaced for this issue if the fault is stored, if the code cannot be reproduced and no trouble can be found (radio functions properly). In this case it is no impact to the customer in any way. Do NOT replace the radio for this issue. Please contact John Carlesimo at cell (248) 941-8756 if you have any further questions regarding this fault.
Tire pressure monitoring module Prior to replacing tire pressure monitoring module, for DTC's C151D, C1581, please ...
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contact Michael Wang at cell (248) 701-5351. If no response or contact is made within 15 minutes, proceed with repairs as necessary.
Battery Please call Bob Horn at cell (248) 231-3315 prior to replacing any battery.
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Please identify battery with the last 8 VIN digits along with the 15 digit Medtronic code from the GR-8 tester. If no response in 15 minutes, continue with the repair. Battery needs to be held and not turned in for core charges.
Tighten Starter Bolts This bulletin involves torquing the starter bolts to proper specifications.
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The customer or technician may hear an excessive noisy starter or find that the starter is loose.
RA3 RA4 Radio Enhancements This bulletin involves inspecting and, if required, updating the radio software.
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A small number of customers may experience one or more of the following: Navigation failed message is displayed. Clock not automatically updating to local time. Poor or no connection to cellular network. HVAC temperature out of sync with radio display (KL vehicles). Display goes blank/black. Radio locks up. Some Uconnect App remote commands do not execute with the vehicle.
RES / RHA / REB radio that supports Bluetooth and Hands-Free For issues with Bluetooth, Hands-Free Calling, and/or...
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Voice Commands, DO NOT replace the radio. Diagnose the Hands-Free Module system (also called the Telematics Module). The Telematics Module (and associated components) is the system responsible for these features. A power cycle may be required for the hands-free module for proper diagnosis.~ Please reference; 8T - Navigation/Telecommunication Diagnosis and Testing (DIAGNOSIS AND TESTING - HANDS FREE PHONE)
Flash: 2.4L Powertrain Diagnostic and System Improvements This bulletin involves reprogramming the Powertrain Control...
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Module (PCM) with the latest available software. A small number of customers may experience a Malfunction Indicator Lamp (MIL) illumination or one or more of the following conditions. Upon further investigation the technician may find the following Diagnostic Trouble Codes (DTCs) set in the PCM memory:
05187880AC - Inspect and Return: Relay Assy - Heater Intake Air You have been identified as either having stock, or...
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have stock in transit to your dealership. Please return suspect stock of part number 05187880AC. See attachments for identifying suspect stock. Please return suspect parts back to your facing depot using Return Code 02, before 31st August, 2016.
Pump - vacuum For DS vacuum pump concerns only; If the vacuum pump continues to run even when the ignition is off;...
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before replacing vacuum pump, please call Tim Parks on cell (248) 245-9395 or Fernando Betancourt on cell (248) 202-7871. If you do not receive a return call within 15 minutes, proceed with the repair.~
R4801865AC Alternator Assy - 220 Amp You have been identified as either having stock, or have stock in transit to your dealership.
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Please return all stock of part number R4801865AC. Replacement is part number 04801865AE which is in stock and available. Please return suspect parts back to your facing depot using Return Code 02, before 04 April, 2017.
Flash: Radio Frequency Hub Module (RFHM) Enhancement This bulletin involves updating the RFHM software.
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Customers may describe the instrument cluster is illuminating by itself after the ignition has been off for an extended period of time (10 minutes or more).
Flash: BCM Diagnostic and System Improvements This bulletin involves reprogramming the Body Control Module (BCM) with the latest available software.
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The customer may describe the headlamps flicker while operating at night. This condition may be more prevalent after the bulb(s) have been replaced with an aftermarket bulb.
RA3 and RA4 Radio Enhancements This bulletin involves inspecting and if required, updating the radio software.
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Customers may experience one or more of the following:?Navigation Failed? message is displayed. Navigation is inoperative or inaccurate. CD player will not play songs and/or locks up the radio. Clock will not automatically update to local time. Clock may be off by several hours. (RA3 Only). HVAC temperature out of sync with radio display (KL vehicles). Some Uconnect App remote commands do not execute with the vehicle. Radio Apps are inoperative. Adds Apple Siri Eyes Free capability for iPhone owners. Auto Play can now be configured. Radio will lock up. Radio display screen is black or blank. Battery drain - due to radio staying on. Navigation failed message is displayed. Clock not automatically updating to local time. HVAC temperature out of sync with radio display (KL vehicles). Improvements:Adds Apple Siri Eyes Free capability for iPhone owners. Add the ability to drag and drop icons into the menu bar. Enhanced Voice Recognition (VR) performance. Media devices, phone pairing, and Bluetooth usage improvements. Improved tuner performance. Enhancements in Connectivity Apps (Yelp, Pandora, Aha, etc). Human Machine Interface (HMI) improvements. Adds ?do not disturb? text message feature. Satellite radio reception improvements.
Accelerator Pedal Before replacing accelerator pedal, be sure to follow fault code diagnostic procedures in service manual.
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Make sure to check wiring and connectors. P2122 and P2127 will set if accelerator pedal connector is disconnected during diagnosis. Make sure codes are active before replacing pedal. DTC P2299 is usually caused by a two footed driver and accelerator pedal should not be replaced for this fault.
Washer Fluid Level Sensor Prior to replacing this part due to "Low Washer Fluid" tell tale light on the dash and the...
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washer fluid bottle is full, please perform this inspection: Check if float sensor is rotated off location from the bottle anti-rotation features that surround the SENSOR. Check to determine if the issue has been resolved. Continue with repair if necessary. Please contact Chris Koch at cell (248) 248-622-6417 if you have questions or need additional information.
Ignition Node Module Replacement This bulletin involves replacing the ignition node module.
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Some customers may experience a no start issue when turning the key fob in the ignition node module(Fig. 1).
Integrated Center Stack If vehicle is found within 50 mile radius of the Detroit Metro area please hold vehicle and...
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contact:~ Contact one of the following:~ Daniel Acciacca CELL (586) 709-1537~ Michael Savich CELL (248) 214-7270~ Ayed Hadaad CELL (248) 941-8707~ Issue: On a 2015 & 2016MY LA (Challenger), LD(Charger) and LX (300), the Integrated Center Stack (ICS) may experience a lock-up/Inop condition (complete loss of functionality) during any vehicle diagnostic session (reading fault codes, clearing fault codes, reflashing of any module, etc.). If this occurs, do not replace the ICS. The module functionality can be restored if it is reset by disconnecting power to it (by removing fuse, battery disconnect or module connector disconnect).~
Powertrain Control Module If a PCM/ECM is being replaced due to liquid being present inside of the PCM/ECM electrical...
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connector(s) on a 2015-2016 model year 5.7L Hemi DS, D2, DD, DJ or DX truck, please call Lou Nigro at cell (810) 293-3858. If no response is received within 15 minutes, please continue with repair.~
Flash: 3.0L Powertrain Diagnostic And System Enhancements This bulletin involves reprogramming the Powertrain Control...
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Module (PCM) with the latest available software. A small number of customers may experience bucking under hard acceleration. In addition other customers may experience a Malfunction Indicator Lamp (MIL) illumination.
Flash: BCM Diagnostic And System Improvements This bulletin involves updating the Body Control Module (BCM) software.
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The customer may describe the headlamps flicker while operating at night. This condition may be more prevalent after the bulb(s) have been replaced with an aftermarket bulb.
Flash: Instrument Panel Cluster (IPC) Enhancement This bulletin involves updating the Instrument Panel software and...
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updating Radio Frequency Hub Module (RFHM) software to latest version. The customer may describe one or more of the following: Instrument cluster backlighting may start flickering. This usually occurs when the dimming is in the lower settings (high-line instrument panels only). The cruise control set speed does not match the digital speedometer (BUX vehicles only).
SUBJECT: Tighten Starter Bolts OVERVIEW: This bulletin involves torquing the starter bolts to proper specifications.
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SYMPTOM/CONDITION: The customer or technician may hear an excessive noisy starter or find that the starter is loose.
SUBJECT: RA3 RA4 Radio Enhancements OVERVIEW: This bulletin involves inspecting and, if required, updating the radio software.
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SYMPTOM/CONDITION: A small number of customers may experience one or more of the following: Navigation failed message is displayed. Clock not automatically updating to local time. Poor or no connection to cellular network. HVAC temperature out of sync with radio display (KL vehicles). Display goes blank/black. Radio locks up. Some Uconnect App remote commands do not execute with the vehicle.
SUBJECT: Flash: Radio Frequency Hub Module (RFHM) Enhancement SYMPTOM/CONDITION: Customers may describe the...
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instrument cluster is illuminating by itself after the ignition has been off for an extended period of time (10 minutes or more).
SUBJECT: Tighten Starter Bolts OVERVIEW: This bulletin involves torquing the starter bolts to proper specifications.
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SYMPTOM/CONDITION: The customer or technician may hear an excessive noisy starter or find that the starter is loose.
SUBJECT: RA3 RA4 Radio Enhancements OVERVIEW: This bulletin involves inspecting and, if required, updating the radio software.
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SYMPTOM/CONDITION: A small number of customers may experience one or more of the following: Navigation failed message is displayed. Clock not automatically updating to local time. Poor or no connection to cellular network. HVAC temperature out of sync with radio display (KL vehicles). Display goes blank/black. Radio locks up. Some Uconnect App remote commands do not execute with the vehicle.
SUBJECT: Flash: Radio Frequency Hub Module (RFHM) Enhancement SYMPTOM/CONDITION: Customers may describe the...
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instrument cluster is illuminating by itself after the ignition has been off for an extended period of time (10 minutes or more).
Other
82 bulletinsPlate - Planetary
LIFTER, Hydraulic Roller Deactivating Please do not replace MDS lifters because the disconnecting pin is not lined up,...
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this is normal and not a defect.
If a Mopar oil filter is not available, use a filter that meets or exceeds USCAR36 specification and is compatible with...
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semi and full synthetic oils.
Center Console Lid Binding
Blind Spot Or Park Assist Warnings, False Activation
No Start Intermittently, Vehicle Requires Multiple Keyless Push To Start Attempts To Start Vehicle
No Start Intermittently, Vehicle Requires Multiple Keyless Push To Start Attempts To Start Vehicle, Intermittent Key Not...
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Detected Message
Rattle Tapping Fluttering Noise From A Pillar Or Dash Driving At Highway Speeds
Cable assembly. Power sliding backlite.
Use of Aftermarket Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry...
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awareness regarding the use of aftermarket parts.
Repair Parts Used For Structural Repairs This bulletin involves discussing FCA US LLC position with regard to...
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structural repair parts usage.
The customer may experience wet carpet in the right front footwell.
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This condition may be due to an insufficient adhesive bead between the aperture and cowl side
The customer may describe a binding or audible clicking condition when the center console lid is being opened or closed
RamBox Lid Left Applique Loose This bulletin involves inspecting and if necessary, replacing the affected 6`4? RamBox lid applique.
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The customer may describe what appears to be a gap between the left applique and the RamBox lid. Applique may separate at lid, due to insufficient adhesive bond strength.
Powertrain Diagnostic And System Enhancements.
The customer may experience wet carpet in the right front footwell.
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This condition may be due to an insufficient adhesive bead between the aperture and cowl side
The customer may describe a binding or audible clicking condition when the center console lid is being opened or closed
No Start Intermittently, Vehicle Requires Multiple Keyless Push To Start Attempts To Start Vehicle, Intermittent Key Not...
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Detected Message
Cable assembly. Power sliding backlite.
Rattle Tapping Fluttering Noise From A Pillar Or Dash Driving At Highway Speeds
Cruise Control Inoperative.
No Start Intermittently, Vehicle Requires Multiple Keyless Push To Start Attempts To Start Vehicle
Blind Spot Or Park Assist Warnings, False Activation
Customer Satisfaction Notification U07 AutoPark Functionality
Disinfectant Solution Recommended for COVID-19
Speed Control Operates Intermittently
Speed Control Operates Intermittently
Speed Control Operates Intermittently
Parts Escalation Process (OD61336 Linked Document - Parts Support Instructions)
Use of Aftermarket Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry...
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awareness regarding the use of aftermarket parts.
Repair Parts Used For Structural Repairs This bulletin involves discussing FCA US LLC position with regard to...
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structural repair parts usage.
Customer Satisfaction Notification U07 AutoPark Functionality
Actuator-Multiaitr
Mat Kit- Floor Front
Power Transfer Unit
POWER DISTRIBUTION CENTER - INTELLIGENT POWER
FASCIA - REAR
Title MasterShield Products Start Date: 10/28/2015 7:00 AM End Date Message You have been identified as either having...
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MasterShield Products in stock, or have stock in transit to your dealership. Please return all stock of follow ing part numbers: 82212074, 82212075, 82212076, 82212077, 82212078, & 82213598 . Please return suspect parts back to your facing depot using Return Code 02, before 18 November, 2015. Return any open orders in process too. Direct all questions via email to mopardmail@fcagroup.com.
Message You have been identified as either having stock, or have stock in transit to your dealership.
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Please return all suspect stock of following part number: 05026886AJ. See the attached file for identifying suspect material. Please return suspect parts back to your facing depot using Return Code 02, before 02 November, 2015. Return any open orders in process too. Direct all questions via email to mopardmail@fcagroup.com
Molding Sill-Rear
Cruise Control Switch Before ordering or replacing this part please contact Dennis Gauthier at cell (248) 613-9756.
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If no response is received within 15 minutes, then proceed with required repair.
Element Assy- Heated Seat If any of the Front Heated Seats are Inoperable.
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Call Mike Wicker at cell (248) 821- 9350 with the Fault Code, so we can determine true root cause. If your call is not returned within 15 minutes, please continue with the repair
Replacement Seat Covers And Seat Cover Repairs This bulletin involves FCA US LLC position in regard to replacement seat...
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covers and seat cover repairs.
You have been identified as either having stock, or have stock in transit to your dealership.
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Please return all stock of part number 68288760AA. Replacement part number is 68288760AB. Replacement parts w ill be available w eek ending 5/6/16. Please return suspect parts back to your facing depot using Return Code 02, before 26 May, 2016. Return any open orders in process too. Direct all questions via email to mopardmail@fcagroup.com.
You have been identified as either having stock, or have stock in transit to your dealership.
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Please return suspect stock of part numbers: 68003062AB, 68003083AB, 68003085AB. See attachments for identifying suspect stock. Please return suspect parts back to your facing depot using Return Code 02, before 24 May, 2016. Return any open orders in process too. Direct all questions via email to mopardmail@fcagroup.com.
You have been identified as either having stock, or have stock in transit to your dealership.
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Please return suspect stock of part numbers: 1PE001W 7AB, 1PE011W 7AB. See attachments for identifying suspect stock. Please return suspect parts back to your facing depot using Return Code 02, before 24 May, 2016. Return any open orders in process too. Direct all questions via email to mopardmail@fcagroup.com.
You have been identified as either having stock, or have stock in transit to your dealership.
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As per regulatory compliance: Please return follow ing stock of part numbers: 82214711, 82214712, 82214713, 82214714, 82214715, 82214716, 82214717, 82214718, 82214720, 82214721, 82214722, 82214723, 82214724, 82214725, 82214726, 82214727, 82214728, 82214729, 82214730, 82214731, 82214732. Please return parts back to your facing depot using Return Code 02, before 31May, 2016.
Inspect and Return: Latch Seat, and Latch Seat Back You have been identified as either having stock, or have stock in transit to your dealership.
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Please return suspect stock of following part numbers: 68050625AA, 68050626AA, 68050627AA, 68050628AA, 68050743AA, 68050744AA, 68050839AA, 68050841AA, 68257133AA, 68257134AA, 68264578AA, 68264579AA, 68264580AA, 68264581AA. See attachments for identifying suspect stock. Please return suspect parts back to your facing depot using Return Code 02, before 12 April, 2016. Return any open orders in process too. Direct all questions via email to mopardmail@fcagroup.com.
P/N 68111384AB: Inspect &Return: Switch - Speed Control You have been identified as either having stock, or have stock in transit to your dealership.
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Please return parts which have a pacakging date code of July 20th 2016. Reference pictures attached for suspect part identification. Please return parts backto your facing depot using Return Code 02, before 31 August, 2016.
RamBox Lid Left Applique Loose This bulletin involves inspecting and if necessary, replacing the affected 6`4? RamBox lid applique.
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The customer may describe what appears to be a gap between the left applique and the RamBox lid. Applique may separate at lid, due to insufficient adhesive bond strength.
You have been identified as either having stock, or have stock in transit to your dealership.
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Please return suspect stock of part number 68143886AA. See attachments for identifying suspect stock. Please return suspect parts back to your facing depot using Return Code 02, before 11 July, 2016. Return any open orders in process too. Direct all questions via email to mopardmail@fcagroup.com.
You have been identified as either having stock, or have stock in transit to your dealership.
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Please return suspect stock of part number 68174065AE. See attachments for identifying suspect stock. Please return suspect parts back to your facing depot using Return Code 02, before 11 July, 2016. Return any open orders in process too. Direct all questions via email to mopardmail@fcagroup.com.
You have been identified as either having stock, or have stock in transit to your dealership.
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Please return suspect stock of part number 04685719AI. See attachments for identifying suspect stock. Please return suspect parts back to your facing depot using Return Code 02, before 11 July, 2016. Return any open orders in process too. Direct all questions via email to mopardmail@fcagroup.com.
You have been identified as either having stock, or have stock in transit to your dealership.
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Please return all stock of following part numbers: 68141880AH, 68141881AH, 68145625AI, 68145626AI, 68189480AF and replacement part numbers are 68141880AI, 68141881AI, 68145625AJ, 68145626AJ & 68189480AG respectively,which arein stockand available. Please return suspect parts back to your facing depot using Return Code 02, before 05 July, 2016. Return any open orders in process too. Direct all questions via email to mopardmail@fcagroup.com.
You have been identified as either having stock, or have stock in transit to your dealership.
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Please return all stock of following part number: 05278632AF and replacement part number is 52030379AA which isin stockand available. Please return suspect parts back to your facing depot using Return Code 02, before 05 July, 2016. Return any open orders in process too. Direct all questions via email to mopardmail@fcagroup.com.
You have been identified as either having stock, or have stock in transit to your dealership.
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Please return all stock of following part numbers: 1YG06JSCAC, 1YG06KEPAC, 1YG 06KFSAC, 1YG 06KGZAC, 1YG 06KBUAC and replacement part numbers are 1YG 1YG06KFSAD, 1YG 06KG ZAD, 1YG 06KBUAE respectively,which arein stockand available. Please return suspect parts back to your facing depot using Return Code 02, before 05 July, 2016. Return any open orders in process too. Direct all questions via email to mopardmail@fcagroup.com.
You have been identified as either having stock, or have stock in transit to your dealership.
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Please return all stock of following part number: 68188889AE and replacement part number is 68188889AF which isin stockand available. Please return suspect parts back to your facing depot using Return Code 02, before 05 July, 2016. Return any open orders in process too. Direct all questions via email to mopardmail@fcagroup.com.
You have been identified as either having stock, or have stock in transit to your dealership.
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Please return suspect stock of following part numbers: 68036213AA, 68036230AF, 68158196AC, 68158197AD, & 68158454AD. See attachments for identifying suspect stock. Please return suspect parts back to your facing depot using Return Code 02, before 30 June, 2016. Return any open orders in process too. Direct all questions via email to mopardmail@fcagroup.com.
Shop Certification Program Guidelines
Vehicle Restriction Program - Cummins Enhanced Customer Satisfaction (ECS)
Recliner - Stow and Go: Return Youhave been identified aseither having stock,or have stock in transit toyour dealership.
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Please return allstock of following part numbers:68241568AB,68241568AC,68241569AB,68241569AC, 68241570AB,68241571A.Replacement part numbersare 68241568AD,68241569AD,68241570AD,68241571AD, which are in stock and available. Please return suspect partsback toyour facing depot using Return Code 02,before 19April,2017.
STAR receives on average 1,000 contacts per day ? that?s 300,000 annual contacts for technical assistance.
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This same month last year we had over 40,000 open aged > 5 days tickets. As a result of focused efforts to verify vehicles are repaired and close tickets the number is now at just under 7,000 tickets.
82212076, 82203694 - Fabric Cleaner This "fabric cleaner" is not intended for sale in California, the otc states ...
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(Connecticut, Delaware, Massachusetts, Maine, New Hampshire, New Jersey, New York, Pennsylvania, Virginia, and Washington dc), and some ladco states (Illinois, Michigan, and Ohio). Mopar offers an alternative product (82213192) which is a water based product approved for sale in the aforementioned states.~ ~ Please inform the customer & your prep dept that spraying excessive amounts of the fabric protector on load floors will result in the breaking down of the adhesive (glue) that is used to create the bond between the fabric (carpet) and the load floor. This will apply to any vehicles equipped with rear load floors such as WK, WD, PM, MK, KA, KK. The carpet will appear to be loose, wrinkly, or bunch up~
Rear seat fold latches If the rear seat is difficult to fold or binds, please contact Trevor Trudell at cell (248) 420-7340 before making any repair.
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If no response within 15 minutes please proceed with the repair.
Front Seat Adjuster Assemblies If the seat has a squeak or rattle, and it is reproducible, please call Trevor Trudell...
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at cell (248) 420-7340 before any work is performed. If no response within 15 minutes please proceed with repair.
"RAMBOX LID LEFT APPLIQUE LOOSE THIS BULLETIN INVOLVES INSPECTING AND IF NECESSARY, REPLACING THE AFFECTED 6`4 RAMBOX LID APPLIQUE.
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THE CUSTOMER MAY DESCRIBE WHAT APPEARS TO BE A GAP BETWEEN THE LEFT APPLIQUE AND THE RAMBOX LID. APPLIQUE MAY SEPARATE AT LID, DUE TO INSUFFICIENT ADHESIVE BOND STRENGTH."
SYMPTOM/CONDITION: The customer may describe a binding or audible clicking condition when the center console lid is ...
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being opened or closed.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
Body & Paint
80 bulletinsAluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other...
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exterior surface areas of the hinges, doors, fenders, swing gates or liftgates.
Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other...
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exterior surface areas of the hinges, doors, fenders, swing gates or liftgates.
Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other...
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exterior surface areas of the hinges, doors, fenders, swing gates or liftgates
"Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other...
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exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. NOTE: Verify current warranty policy to determine if digital imaging pre-authorization is required or pre-approval is required from the Regional Office; depending on market. This bulletin involves inspecting and if necessary removing corrosion and refinishing the suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels."
Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other...
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exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. NOTE: **Verify current warranty policy to determine if digital imaging pre authorization is required or Pre Approval is required from Regional Office depending on market.** This bulletin involves inspecting and if necessary removing corrosion and refinishing the suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels.
Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other...
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exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. NOTE: **Verify current warranty policy to determine if digital imaging pre authorization is required or Pre Approval is required from Regional Office depending on market.** This bulletin involves inspecting and if necessary removing corrosion and refinishing the suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels.
Outside Power Fold Rearview Mirror Noise Or Loose At Pivot.
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Mirror Contacts Door Window Glass In The Folded Position.
Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other...
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exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. NOTE: Digital imaging pre authorization is required for Smart Warranty Base dealers or Pre Approval is required from Regional Office depending on market. This bulletin involves inspecting and if necessary removing corrosion and refinishing the suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels.
Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through...
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primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural components.
Noise Heard From Sunroof Drain Channel When Door Is Closed This bulletin involves replacing the sunroof drain.
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The customer may describe a vibration or metallic buzzing heard from the sunroof drain channel after closing the drivers door.
Center Console Lid Binding This bulletin involves adding a rubber bumper to the console lid to prevent the lid from binding.
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**This bulletin will help prevent a binding or an audible clicking noise in the center console lid. NOTE: Do not attempt to fix a center console lid that has an existing binding or audible condition by adding the bumper.**
Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through...
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primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural components.
Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through...
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primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural components.
Roof Damage Repair
Aluminum Body Panel Corrosion Repair This bulletin involves inspecting and if necessary removing corrosion and...
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refinishingthe suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels.
Outside Power Fold Rearview Mirror Noise Or Loose At Pivot
Outside Power Fold Rearview Mirror Appears Loose Or Shakes
Authentic Mopar Glass Replacement This bulletin involves discussing FCA US LLC position with regard to collision repair...
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industry awareness regarding the recommended usage of Authentic Mopar Glass.
Outside Power Fold Rearview Mirror Noise Or Loose At Pivot
The customer may describe scratches on the driver?s side of roof.
An insufficient urethane bead around the metal bracket results in water leaking into the vehicle at one or both of the...
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front corners of the sunroof.
The customer may describe that the outer belt molding is sitting too high on the door.
The customer may describe that the outer belt molding is sitting too high on the door.
The customer may describe the tailgate making contact with the passenger side outer box panel
The customer may describe the tailgate making contact with the passenger side outer box panel
This bulletin involves adding a rubber bumper to the console lid to prevent the lid from binding.
Outside Power Fold Rearview Mirror Noise Or Loose At Pivot
Applicable on 2016 DJ and DS Ram Truck Only.
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If the exterior cover (skull cap) is being replaced for any reason, please return the entire mirror assembly. If you have any questions please contact Brigitte Wicks at Cell (248) 202-9869 or send email to brigitte.wicks@fcagroup.com. Thanks for your support.~
Tailgate Contacting Pickup Box Panel When Closing This bulletin involves adjusting the passenger side outer box flange.
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The customer may describe the tailgate making contact with the passenger side outer box panel.
Door latch Before replacing this part please contact Kevin Murphree at Cell (248) 613-3417 or Samantha Kallman (248)-576-1532.
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If you are unable to get a response within 15 minutes, please continue with the repair.
This bulletin involves reprogramming the Instrument Panel Cluster (IPC) with the latest
The customer may describe scratches on the driver?s side of roof.
An insufficient urethane bead around the metal bracket results in water leaking into the vehicle at one or both of the...
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front corners of the sunroof.
The customer may describe that the outer belt molding is sitting too high on the door.
The customer may describe that the outer belt molding is sitting too high on the door.
The customer may describe the tailgate making contact with the passenger side outer box panel
The customer may describe the tailgate making contact with the passenger side outer box panel
This bulletin involves adding a rubber bumper to the console lid to prevent the lid from binding.
Outside Power Fold Rearview Mirror Appears Loose Or Shakes
Aluminum Body Panel Corrosion Repair This bulletin involves inspecting and if necessary removing corrosion and...
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refinishingthe suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels.
Noise Heard From Sunroof Drain Channel When Door Is Closed This bulletin involves replacing the sunroof drain.
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The customer may describe a vibration or metallic buzzing heard from the sunroof drain channel after closing the drivers door.
Center Console Lid Binding This bulletin involves adding a rubber bumper to the console lid to prevent the lid from binding.
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**This bulletin will help prevent a binding or an audible clicking noise in the center console lid. NOTE: Do not attempt to fix a center console lid that has an existing binding or audible condition by adding the bumper.**
Outside Power Fold Rearview Mirror Appears Loose Or Shakes
Authentic Mopar Glass Replacement This bulletin involves discussing FCA US LLC position with regard to collision repair...
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industry awareness regarding the recommended usage of Authentic Mopar Glass.
SAFETY RECALL U74 & V44 ? TAILGATE LATCH (UPDATED) WIC ARTICLE 2688- RECALL RELATED DAMAGE 2015-2017MY RAM TRUCKS
Safety Recall V47 / NHTSA 19V-325 Backlite Glass Parts Ordering Information
Latch- Front Door
Run-Front Door Glass
Panel Assembly-Door Trim
ASH RECEIVER - INSTRUMENT PANEL
Center Console Lid Binding This bulletin involves adding a rubber bumper to the console lid.
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The customer may describe a binding, hesitation or audible clicking condition when the center console lid is being opened or closed.
Water Entering Passenger Side Windshield Area This bulletin involves applying clear seam sealer to the passenger side windshield area and pillar.
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The customer may experience wet carpet in the right front footwell. This condition may be due to a sealant void between the windshield and the roof pillar.
Windshield Wiper Blade/Element Maintenance
Title 05182600AC: Molding Assy - RR Door LWR RT Start Date: 10/23/2015 7:00 AM End Date Message You have been...
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identified as either having stock, or have stock in transit to your dealership. Please return all suspect stock of following part number: 05182600AC. See the attached file for identifying suspect material. Please return suspect parts back to your facing depot using Return Code 02, before 13 November, 2015. Return any open orders in process too. Direct all questions via email to mopardmail@fcagroup.com.
Title Latch Assy. Hood W/AJAR Switch Start Date: 10/6/2015 7:00 AM End Date Message You have been identified as...
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either having stock,or have stock in transit to your dealership. Please return all suspect stock of following part numbers:68159725AB,& 68261143AA. See the attached file for identifying suspect material. Please return suspect parts back to your facing depot using Return Code 02,before 27 O ctober,2015. Return any open orders in process too. Direct all questions via email to MO PARQ C@fcagroup.com
Inspection and Return:MOLDING ASSY-RR DOOR DAYLIGHT OPENING RT:04805838AD,MOLDING ASSY-RR DOOR DAYLIGHT OPENING...
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LT:04805839AD
Mopar Trailer Tow Mirror Kit After installing the Mopar Trailer Tow Mirror Kit, configure the vehicle for Trailer Tow mirrors.
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To do this, add the LEG (Trailer Tow Mirrors) sales code to the VIN using DealerCONNECT and then performing a vehicle re-configuration using the WiTech tool.~ After Kit is completely installed, perform the following;~ 1. Add LEG sales code to the VIN under the ?Vehicle Option Updates? Found on Dealerconnect~ 2. Update Vehicle Configuration by using the WiTech tool and performing ?Restore Vehicle Configuration.?
Noise Heard From Sunroof Drain Channel When Door Is Closed This bulletin involves replacing the sunroof drain.
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The customer may describe a vibration or metallic buzzing heard from the sunroof drain channel after closing the drivers door.
Center Console Lid Binding This bulletin involves adding a rubber bumper to the console lid to prevent the lid from binding.
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**This bulletin will help prevent a binding or an audible clicking noise in the center console lid. NOTE: Do not attempt to fix a center console lid that has an existing binding or audible condition by adding the bumper.**
Sunroof Water Leak Replace sunroof glass to repair a water leak from the sunroof.
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An insufficient urethane bead around the metal bracket results in water leaking into the vehicle at one or both of the front corners of the sunroof.
68160775AB: Inspect and Return: Switch - Outside Door Handle You have been identified as either having stock, or have...
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stock in transit to your dealership. Please return suspect stock of part number 68160775AB. See attachments for identifying suspect stock. Please return suspect parts back to your facing depot using Return Code 02, before 26 August, 2016.
Applicable on 2016 DJ and DS Ram Truck Only.
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If the exterior cover (skull cap) is being replaced for any reason, please return the entire mirror assembly. If you have any questions please contact Brigitte Wicks at Cell (248) 202-9869 or send email to brigitte.wicks@fcagroup.com. Thanks for your support.~
DAPAP Requirements - Addition of Exterior Mirrors (Rev.
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A)
Cover - Roof Rack Youhave been identified aseither having stock,or have stock in transit toyour dealership.
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Please return allsuspect stock of part numbers:68212041AC,68141170AC,55112738AA.See attachmentsfor identifying suspect material. Please return suspect partsback toyour facing depot using Return Code 02,before 19April,2017.
Molding Assy ?Frt door day light opening Rt/Lt: Return You have been identified as either having stock, or have stock in transit to your dealership.
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Please return all suspect stock of following part numbers: 57010364AI, 57010365AI, 57010504AJ, 57010505AJ, 68224368AB, 68224369AB. Please return suspect parts back to your facing depot using Return Code 02, before 17 April, 2017.
55395241AG Weatherseal - Windshield to Cowl Please return allstock of following part...
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numbers:55395241AG,55395241AE.Replacement ispart number 55395241AH which isin stock and available. Please return suspect partsback toyour facing depot using Return Code 02,before 12April,2017
04589131AG, 04589243AG - Inspect and Return: Liftgate - Latch Assy You have been identified as either having stock, or...
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have stock in transit to your dealership. Please return suspect stock of part number 04589131AG, 04589243AG . See attachments for identifying suspect stock. Replacement part can be obtained by reordering the same part number. Please return suspect parts back to your facing depot using Return Code 02, before 7 April, 2016.
Door latch Before replacing this part please contact Kevin Murphree at Cell (248) 613-3417 or Samantha Kallman (248)-576-1532.
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If you are unable to get a response within 15 minutes, please continue with the repair.
Roof Damage Repair This bulletin involves identifying and repairing scratches in the paint on left side of roof.
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The customer may describe scratches on the driver?s side of roof.
Center Console Lid Binding This bulletin involves adding a rubber bumper to the console lid to prevent the lid from binding.
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The customer may describe a binding or audible clicking condition when the center console lid is being opened or closed.
Tailgate Contacting Pickup Box Panel When Closing This bulletin involves adjusting the passenger side outer box flange.
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The customer may describe the tailgate making contact with the passenger side outer box panel.
Tailgate Contacting Pickup Box Panel When Closing This bulletin involves adjusting the passenger side outer box flange.
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The customer may describe the tailgate making contact with the passenger side outer box panel.
Center Console Lid Binding This bulletin involves adding a rubber bumper to the console lid.
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The customer may describe a binding, or audible clicking condition when the center console lid is being opened or closed.
Gap at Center Stack at the Instrument Panel This bulletin involves rework to the center stack trim at the instrument panel.
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The customer may notice a large gap where the center stack meets the instrument panelFig.1.Gap at Center Stack Trim
Rear Door Fixed Glass Cover is Loose This bulletin involves rework to the rear door fixed glass cover trim.
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The customer may notice the glass cover trim is loose or shows a gap on either of the rear doorFig.1.Gap Identified at Door
Tailgate Contacting Pickup Box Panel When Closing This bulletin involves adjusting the passenger side outer box flange.
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The customer may describe the tailgate making contact with the passenger side outer box panel.
Right Front Door Outer Belt Molding Too High This bulletin involves inspecting and if necessary, repairing the right front outer belt molding height.
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The customer may describe that the outer belt molding is sitting too high on the door.
Tailgate Contacting Pickup Box Panel When Closing This bulletin involves adjusting the passenger side outer box flange.
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The customer may describe the tailgate making contact with the passenger side outer box panel.
Molding, Windshield Garnish Before replacing any of these part numbers, call Michael Siciliano on (cell) 815-323- 9962.
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If no answer and if you do not receive a return call within 15 minutes please continue with the normal repair.~
SYMPTOM/CONDITION: The customer may describe scratches on the drivers side of roof.
Fuel System
42 bulletinsFUEL VAPOR CANISTER FILTER EVAP Fuel Filters are to be checked for restriction / blockage on a regular schedule as indicated in the Owner s Manual.
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If the Filter is restricted or blocked then replace the part. For customers that drive light duty trucks in extreme dusty and dirty road conditions, please reference information only TSB 25-009-24 for an available MOPAR Dual EVAP Filter kit that is customer paid.
"Dual EVAP System Extreme Duty Vapor Canister Filter Kit Customers operating fleet or severe/extreme duty gasoline...
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vehicles in continuous dusty driving conditions can plug the single OE filter system and may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle may exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): P0441 - EVAP Purge System Performance. P062A - Fuel Pump Control Performance. Customers may also experience one or more of the following: Hard to fill fuel tank with fuel. Premature shut-off of the gas nozzle when refueling. Flow back of fuel while refueling. "
wiTECH Small Leak Verification Test (SLVT) - P0456-EVAP SYSTEM SMALL LEAK
COOLER - EGR
Guidelines For The Use Of Alternative Diesel Fuels.
DS Fuel Filler Housing If replacing the housing for a cracked/damaged condition, please call Jordan Weber at (818)...
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730-2758 prior to removing any parts. If there is no response within 15 minutes, please take a close-up picture that clearly shows the damage and send it and the VIN to Jordan.Weber@fcagroup.com, then replace the housing and filler tube as an assembly without further disturbing the rivets holding the housing to the tube. Please return the part to FCA for analysis.
Diesel Fuel Injector Cleaning Procedure
Dual EVAP System Extreme Duty Vapor Canister Filter Kit This informational bulletin is to make technicians aware that...
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an EVAP dual vapor canister filter kit(Mopar part #68478013AA)is available in place of the OEM single vapor canister filter.This kit should not be installed on vehicles driven in normal conditions that are not subjected to the below symptom/conditions. Customers operating fleet or severe/extreme duty gasoline vehicles in continuous dusty driving conditions can plug the single OE filter system and may experience a Malfunction Indicator Lamp (MIL) illumination. Upon furtherinvestigation the technician may find that the following Diagnostic Trouble Codes (DTCs) have been set:P0441 - EVAP Purge System Performance. P062A - Fuel Pump Control Performance. Customers may also experience the following conditions:Hard to fill fuel tank with fuel. Premature shut-off of the gas nozzle when refueling. Flow back of fuel while refueling.
wiTECH Small Leak Verification Test (SLVT) - P0456-EVAP SYSTEM SMALL LEAK
Diesel Fuel Injector Cleaning Procedure
Diesel Fuel Injector Cleaning Procedure
Door Hinge Assembly Side door hinge noisy.
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Only replace the door hinge with the integral check device. Do not replace the simple hinge if it is not damaged it is not the source of the noise. Replacing it unnecessary and is an over-repair.
Diesel Fuel Injector Cleaning Procedure
Dual EVAP System Extreme Duty Vapor Canister Filter Kit This informational bulletin is to make technicians aware that...
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an EVAP dual vapor canister filter kit(Mopar part #68478013AA)is available in place of the OEM single vapor canister filter.This kit should not be installed on vehicles driven in normal conditions that are not subjected to the below symptom/conditions. Customers operating fleet or severe/extreme duty gasoline vehicles in continuous dusty driving conditions can plug the single OE filter system and may experience a Malfunction Indicator Lamp (MIL) illumination. Upon furtherinvestigation the technician may find that the following Diagnostic Trouble Codes (DTCs) have been set:P0441 - EVAP Purge System Performance. P062A - Fuel Pump Control Performance. Customers may also experience the following conditions:Hard to fill fuel tank with fuel. Premature shut-off of the gas nozzle when refueling. Flow back of fuel while refueling.
(Revision A): P2463-00-DIESEL PARTICULATE FILTER - SOOT ACCUMLATION
Possible Driveability Issues due to the Winter-Blend Fuel into the Warmer Season
Customer Satisfaction Notification VA7 3.0L Diesel Performance
Revised Emissions Recall V08 3.0L Diesel Emissions
Revised Emissions Recall V11 3.0L Diesel Emissions
Revised Emissions Recall V08 3.0L Diesel Emissions
Revised Emissions Recall V11 3.0L Diesel Emissions
Revised Emissions Recall V08 3.0L Diesel Emissions
Revised Emissions Recall V11 3.0L Diesel Emissions
VB1 2014-2019MY DS 3.0L Diesel EGR Cooler (OD61336 Linked Document - Coolant Level Check Tutorial)
Safety Recall VB1: 2014-2019 DS 3.0L EGR Cooler Customer Handling
wiTECH Small Leak Verification Test (SLVT) - P0456-EVAP SYSTEM SMALL LEAK
CUSTOMER SATISFACTION NOTIFICATION U07- AUTOPARK FUNCTIONALITY RAM ECO DIESEL TRUCKS ONLY ? VINS REMOVED (Replaced...
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OD55507)
V08/V11/V16 3.0L DIESEL EMISSIONS CAMPAIGNS FREQUENTLY ASKED QUESTIONS (replaced OD55489)
V08/V11/V16 3.0L DIESEL EMISSIONS CAMPAIGNS FREQUENTLY ASKED QUESTIONS
EMISSIONS RECALL V08 & V11 3.0L DIESEL EMISSIONS IMPORTANT STEP IN DEALER INSTRUCTIONS
Tube- Fuel Filler
Tube- Fuel Filler
TAILPIPE - EXHAUST
Title 68146401AA: Tube - Fuel Filler Start Date: 10/19/2015 7:00 AM End Date Message You have been identified as...
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either having stock, or have stock in transit to your dealership. Please return all suspect stock of following part number: 68146401AA. See the attached file for identifying suspect material. Please return suspect parts back to your facing depot using Return Code 02, before 09 November, 2015. Return any open orders in process too. Direct all questions via email to mopardmail@fcagroup.com.
Title Win Kit - Transmitters and Win Start Date: 10/12/2015 7:00 AM End Date Message You have been identified as...
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either having stock, or have stock in transit to your dealership. Please return following part numbers: CBTTP57FAA, & CBTTP57FAB. Replacement part number CBTTP57FAC will be available week beginning 26 O ct., 2015. There are reports of pre-programmed FO BS in these kits, preventing dealer pairing of W IN and Transmitter Key FO BS. If repair is needed prior to new part availability, order two of part number 05026886AK transmitter Integrated Key FO B. Please return suspect parts back to your facing depot using Return Code 02, before 06 November, 2015. Return any open orders in process too. Direct all questions via email to mopardmail@fcagroup.com.
Inspection and Return: 68261532AA: Evaporator - Air Conditioning
Fuel tank Before replacing this part, please call Keith Kerby on his Cell (248) 420-5540 OR Manuel Gandara on cell...
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(248) 622 8109 ~ Mexican Dealers please call Ricardo Lozada at cell +52 1 55 1370 3187. If no return call in 15 minutes, continue with repair.
Evaporative System Integrity Monitor switch (ESIM) Prior to replacing this component on a 2015 Dodge Journey (JC),...
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please call Bob Bruni at cell (248) 736-8958. If a response is not received within 15 minutes, then continue with the necessary repair.
RE2 RE6 RB5 RB6 Radio Software Enhancements This bulletin involves updating the radio software and navigation if equipped.
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A customer may experience one or more of the following conditions: Radio display screen will lock up and reset intermittently. Incorrect routing directions to fuel stations when using Travel Link. Unable to turn on heated seats; icon is greyed out. Navigation screen goes blank. Navigation system freezes/locks up. Vehicles with Mopar special edition radio will update radio?s splash screen. Navigation icon shows the vehicle going backward when it?s moving forward.
68085119AE,Inspect and Return: Exhaust Pipe Assy - Frt W/Catalytic Converter You have been identified as either having...
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stock, or have stock in transit to your dealership. Please return suspect stock of part number 68085119AE. See attachments for identifying suspect stock. Please return suspect parts back to your facing depot using Return Code 02, before 30 June, 2016. Return any open orders in process too. Direct all questions via email to mopardmail@fcagroup.com.
Housing Assy - Fuel Filler Door Youhave been identified aseither having stock,or have stock in transit toyour dealership.
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Please return allsuspect stock of part numbers:68148794AH,68148794AF,68148794AD,68156453AH,68156453AF, 68156453AD,68161542AE,68161542AD.See attachment for identifying suspect material. Please return suspect partsback toyour facing depot using Return Code 02,before 19April,2017.
Door Hinge Assembly Side door hinge noisy.
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Only replace the door hinge with the integral check device. Do not replace the simple hinge if it is not damaged it is not the source of the noise. Replacing it unnecessary and is an over-repair.
Brakes
33 bulletinsBrake Booster If replacing booster for squeak, click, or pop noise when applying brake pedal, please attempt greasing...
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interface between brake pedal pin and brake booster eyelet. Use a general all-purpose grease such as MS-4178 used on steering linkages.
Wheel Liner to Steel Bumper Slip Fit Design This bulletin involves informing technicians that the wheel liners tabs are...
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to be tucked behind the flange of the bumper bracket. No fasteners are used to attach the liner and the bumper when vehicle is equipped with a steel front bumper.
Brake Pedal Sensor For vehicles with DTC's P0572 or C0042, or complaints of brake lights staying on or cruise control...
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not setting, please use wiTech to check the Brake Pedal Home Position setting and actual pedal resting position under brake pedal status in the ABS module. Before replacing the Brake Pedal Position Sensor, please call Rick Gordon at Cell (248) 630-6281. If no response within 15 minutes, proceed with repair.
Power Fold Rearview Mirror Prior to replacing this part for a loose mirror, please first follow this procedure to reset the pivot mechanism.
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Move the mirror to its full forward position and then to full retract position using the power fold mirror button located on drivers side door panel. Perform this procedure three times. If this doesn't resolve the issue, then repair as necessary.~ Note: 1- The looseness of power fold mirror does not necessary indicate a defective mirror, it may be caused by folding it manually rather than using the power fold feature. If the mirror is adjusted manually out of the proper detent, always use the button to adjust it back into sync.~ 2- The intended use of the power fold mirrors is by pushing the button to fold and unfold the mirror. Only manually fold the mirrors when absolutely necessary.~ 3- In the circumstance where the left hand mirror and right hand mirror are in different positions, it may take up to three cycles (bottom pushes) to re-sync the mirrors together.
Anti-Lock Brake Module (ABS) For 2015 and 2016 DS ONLY; Before replacing the ABS module, please call Brittany Potton at cell (248) 494-1087.
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If you don't receive response within 15 minutes, please continue with normal repair procedure.
Incorrectly Installed Rear Brake Caliper This bulletin involves inspecting both rear brake caliper hoses for being kinked or rubbing.
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Some vehicles may have been built with the rear brake caliper installed 360 incorrectly onto the caliper adapter mounting bracket.
Power Fold Rearview Mirror Prior to replacing this part for a loose mirror, please first follow this procedure to reset the pivot mechanism.
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Move the mirror to its full forward position and then to full retract position using the power fold mirror button located on drivers side door panel. Perform this procedure three times. If this doesn't resolve the issue, then repair as necessary.~ Note: 1- The looseness of power fold mirror does not necessary indicate a defective mirror, it may be caused by folding it manually rather than using the power fold feature. If the mirror is adjusted manually out of the proper detent, always use the button to adjust it back into sync.~ 2- The intended use of the power fold mirrors is by pushing the button to fold and unfold the mirror. Only manually fold the mirrors when absolutely necessary.~ 3- In the circumstance where the left hand mirror and right hand mirror are in different positions, it may take up to three cycles (bottom pushes) to re-sync the mirrors together.
Incorrectly Installed Rear Brake Caliper
Power Fold Rearview Mirror Prior to replacing this part for a loose mirror, please first follow this procedure to reset the pivot mechanism.
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Move the mirror to its full foward position and then to full retract position using the power fold mirror button located on drivers side door panel. Perform this procedure three times. If this doesn't resolve the issue, then repair as necessary.~ Note: 1- The looseness of power fold mirror does not necessary indicate a defective mirror, it may be caused by folding it manually rather than using the power fold feature. If the mirror is adjusted manually out of the proper detent, always use the button to adjust it back into sync.~ 2- The intended use of the power fold mirrors is by pushing the button to fold and unfold the mirror. Only manually fold the mirrors when absolutely necessary.~ 3- In the circumstance where the left hand mirror and right hand mirror are in different positions, it may take up to three cycles (bottom pushes) to re-sync the mirrors together.
Incorrectly Installed Rear Brake Caliper
2016 DS ABS Module Before replacing the ABS module for a wheel speed sensor fault(s) listed below, please call Brittany Potton at cell (248) 494-1087.
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If you don't receive response within 15 minutes, please continue with normal repair procedure.~ ~ Possible wheel speed sensor faults: ~ C0030-02 Left Front Tone Wheel-General Signal Failure~ C0031-1D Left Front Wheel Speed Sensor-Circuit Current Out of Range~ C0031-2F Left Front Wheel Speed Sensor-Signal Erratic~ C0031-62 Left Front Wheel Speed Sensor-Signal Compare Failure~ ~ C0033-02 Right Front Tone Wheel-General Signal Failure~ C0034-1D Right Front Wheel Speed Sensor-Circuit Current Out of Range~ C0034-2F Right Front Wheel Speed Sensor-Signal Erratic~ C0034-62 Right Front Wheel Speed Sensor-Signal Compare Failure~ ~ C0036-02 Left Rear Tone Wheel-General Signal Failure~ C0037-1D Left Rear Wheel Speed Sensor-Circuit Current Out of Range~ C0037-2F Left Rear Wheel Speed Sensor-Signal Erratic~ C0037-62 Left Rear Wheel Speed Sensor-Signal Compare Failure~ ~ C0039-02 Right Rear Tone Wheel-General Signal Failure~ C003A-1D Right Rear Wheel Speed Sensor-Circuit Current Out of Range~ C003A-2F Right Rear Wheel Speed Sensor-Signal Erratic~ C003A-62 Right Rear Wheel Speed Sensor-Signal Compare Failure~
PadKit- Front Disc Brake
PadKit- Front Disc Brake
CALIPER ASSEMBLY, Disc Brake, Front For an issue with drift ONLY when braking, please replace the complete front...
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caliper assemblies including adapters and pads as a unit, unbolting them from the knuckle. Also replace both front rotors, labeling right (RT) and left (LT). Call Mark Randall at (248) 520-3863, if no answer leave a message with last 8 of VIN, dealer code, and mileage. Save the Caliper Assemblies and Rotors for FasTrack return and root cause analysis. If no response in 15 minutes, proceed with repair.
Incorrectly Installed Rear Brake Caliper This bulletin involves inspecting both rear brake caliper hoses for being kinked or rubbing.
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Some vehicles may have been built with the rear brake caliper installed 360 incorrectly onto the caliper adapter mounting bracket.
Title Inspection and Return: Hydro-Booster, - Power Brake.
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Start Date: 10/27/2015 7:00 AM End Date Message You have been identified as either having stock, or have stock in transit to your dealership. Please return all suspect stock of part numbers: 68144663AA, 52013874AE. See the attached file for identifying suspect material. Please return suspect parts back to your facing depot using Return Code 02, before 17 November, 2015. Return any open orders in process too. Direct all questions via email to MOPARQC@fcagroup.com
Inspection and Return:Brake Rotor-52121050AA
Inspection and Return: Brake Rotor - PN 04779884AC
Inspection and Return: Brake Rotor - PN 68188899AA
Inspection and Return: Brake Rotor - PN 04779712AA
Bumper Step Pad Customer may notice the center section of the step pad is not sitting flat.
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It will appear raised either left or right of center. Please photograph the condition, measure the gap between the bumper and step pad. Then contact Jim Allie via Cell Phone (248) 736-5349 with this information. We may want to have the whole bumper assembly returned for study. ~ If the dealership is within the Metro Detroit Area, Jim would like to analyze the vehicle in person prior to repair. ~ If the dealership is not close, please take pictures and a detailed description of what is causing the issue including where on the Step Pad the issue is occurring. If Jim does not return the call within 15 minutes please gather the requested information and proceed with the repair. Information can be emailed to james.allie@fcagroup.com
2016 DS ABS Module Before replacing the ABS module for a wheel speed sensor fault(s) listed below, please call...
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Brittany Potton at cell (248) 494-1087. If you don't receive response within 15 minutes, please continue with normal repair procedure.~ ~ Possible wheel speed sensor faults: ~ C0030-02 Left Front Tone Wheel-General Signal Failure~ C0031-1D Left Front Wheel Speed Sensor-Circuit Current Out of Range~ C0031-2F Left Front Wheel Speed Sensor-Signal Erratic~ C0031-62 Left Front Wheel Speed Sensor-Signal Compare Failure~ ~ C0033-02 Right Front Tone Wheel-General Signal Failure~ C0034-1D Right Front Wheel Speed Sensor-Circuit Current Out of Range~ C0034-2F Right Front Wheel Speed Sensor-Signal Erratic~ C0034-62 Right Front Wheel Speed Sensor-Signal Compare Failure~ ~ C0036-02 Left Rear Tone Wheel-General Signal Failure~ C0037-1D Left Rear Wheel Speed Sensor-Circuit Current Out of Range~ C0037-2F Left Rear Wheel Speed Sensor-Signal Erratic~ C0037-62 Left Rear Wheel Speed Sensor-Signal Compare Failure~ ~ C0039-02 Right Rear Tone Wheel-General Signal Failure~ C003A-1D Right Rear Wheel Speed Sensor-Circuit Current Out of Range~ C003A-2F Right Rear Wheel Speed Sensor-Signal Erratic~ C003A-62 Right Rear Wheel Speed Sensor-Signal Compare Failure~
Anti-Lock Brake Module (ABS) For 2015 and 2016 DS ONLY; Before replacing the ABS module, please call Brittany Potton at cell (248) 494-1087.
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If you don't receive response within 15 minutes, please continue with normal repair procedure.
Incorrectly Installed Rear Brake Caliper This bulletin involves inspecting both rear brake caliper hoses for being kinked or rubbing.
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Some vehicles may have been built with the rear brake caliper installed 360 incorrectly onto the caliper adapter mounting bracket.
Power Fold Rearview Mirror Prior to replacing this part for a loose mirror, please first follow this procedure to reset the pivot mechanism.
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Move the mirror to its full foward position and then to full retract position using the power fold mirror button located on drivers side door panel. Perform this procedure three times. If this doesn't resolve the issue, then repair as necessary.~ Note: 1- The looseness of power fold mirror does not necessary indicate a defective mirror, it may be caused by folding it manually rather than using the power fold feature. If the mirror is adjusted manually out of the proper detent, always use the button to adjust it back into sync.~ 2- The intended use of the power fold mirrors is by pushing the button to fold and unfold the mirror. Only manually fold the mirrors when absolutely necessary.~ 3- In the circumstance where the left hand mirror and right hand mirror are in different positions, it may take up to three cycles (bottom pushes) to re-sync the mirrors together.
Adaptive Cruise Control Sensor 1) If you are replacing this part due to the cluster displaying Clean Radar Sensor in...
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Front of Vehicle or DTC C1266 ACC Sensor Blinded, please verify that there is no blockage in front of the sensor. Blockage can occur from mud, ice, snow, front end damage, bracket damage, the sensor not attached to the bracket properly or an aftermarket fascia installed. This fault can occur intermittently in muddy or icy/snowy conditions and is considered normal operation. Under some circumstances, a misaligned sensor can also cause the C1266 DTC, please complete an alignment procedure. No replacement is required.~ 2) If you are replacing this part due to the cluster displaying ?ACC/FCW Unavailable Service Required?, please check the DTC fault codes. This will indicate which module needs to be serviced (TCM, PCM, ESP/ABS, etc). This fault is not due to the ACC Sensor. No sensor replacement is required.~ 3) If you have fault code DTC C125E ACC Sensor Adjustment Required, please verify that the radar sensor is fully seated in the clips and there is no damage (if clips are damaged on a 2013 or earlier vehicle, order P/N 68085813A$, otherwise please replace the module), please verify there is no blockage to the sensor due to mud, ice, snow, front end damage, bracket damage or the sensor not attached to the bracket properly. Perform the Vertical Alignment and the Electronic Horizontal Alignments procedure as stated in the service manual. Please note, if the horizontal alignment procedure will not complete, check the vertical alignment and confirm that the sensor is seated properly. Rerun the horizontal alignment procedure. No sensor replacement is required. **Hints for running Horizontal Alignment procedure: A) Verify speed is between 45 and 75 mph, B) verify the road is relatively straight with signs, poles, guard rails, etc C) Do not tail a vehicle too closely this inhibits the learning procedure
Power Fold Rearview Mirror Prior to replacing this part for a loose mirror, please first follow this procedure to reset the pivot mechanism.
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Move the mirror to its full forward position and then to full retract position using the power fold mirror button located on drivers side door panel. Perform this procedure three times. If this doesn't resolve the issue, then repair as necessary.~ Note: 1- The looseness of power fold mirror does not necessary indicate a defective mirror, it may be caused by folding it manually rather than using the power fold feature. If the mirror is adjusted manually out of the proper detent, always use the button to adjust it back into sync.~ 2- The intended use of the power fold mirrors is by pushing the button to fold and unfold the mirror. Only manually fold the mirrors when absolutely necessary.~ 3- In the circumstance where the left hand mirror and right hand mirror are in different positions, it may take up to three cycles (bottom pushes) to re-sync the mirrors together.
Brake Pedal Sensor For vehicles with DTC's P0572 or C0042, or complaints of brake lights staying on or cruise control...
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not setting, please use wiTech to check the Brake Pedal Home Position setting and actual pedal resting position under brake pedal status in the ABS module. Before replacing the Brake Pedal Position Sensor, please call Rick Gordon at Cell (248) 630-6281. If no response within 15 minutes, proceed with repair.
Bumper Step Pad Customer may notice the center section of the step pad is not sitting flat.
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It will appear raised either left or right of center. Please photograph the condition, measure the gap between the bumper and step pad. Then contact Mihaela Colfescu via cell (248) 841-5736 with this information. We may want to have the whole bumper assembly returned for study. ~ If the dealership is within the Metro Detroit Area, Mihaela would like to analyze the vehicle in person prior to repair. ~ If the dealership is not close, please take pictures and a detailed description of what is causing the issue including where on the Step Pad the issue is occurring. If Mihaela does not return the call within 15 minutes please gather the requested information and proceed with the repair. Information can be emailed to mihaela.colfescu@fcagroup.com~
Bumper Step Pad Customer may notice the center section of the step pad is not sitting flat.
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It will appear raised either left or right of center. Please photograph the condition, measure the gap between the bumper and step pad. Then contact Mihaela Colfescu via cell (248) 841-5736 with this information. We may want to have the whole bumper assembly returned for study. ~ If the dealership is within the Metro Detroit Area, Mihaela would like to analyze the vehicle in person prior to repair. ~ If the dealership is not close, please take pictures and a detailed description of what is causing the issue including where on the Step Pad the issue is occurring. If Mihaela does not return the call within 15 minutes please gather the requested information and proceed with the repair. Information can be emailed to mihaela.colfescu@fcagroup.com
Brake Pedal Sensor For DS, WD & WK bodies ONLY; Prior to replacing the brake sensor; Please call Salma Al Ryahi at cell (519) 992-7293.
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If you are unable to get a response within 15 minutes, please take a picture that shows the sensor side together with the plunger and continue with normal repair procedure.
"INCORRECTLY INSTALLED REAR BRAKE CALIPER THIS BULLETIN INVOLVES INSPECTING BOTH REAR BRAKE CALIPER HOSES FOR BEING KINKED OR RUBBING.
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SOME VEHICLES MAY HAVE BEEN BUILT WITH THE REAR BRAKE CALIPER INSTALLED 360 INCORRECTLY ONTO THE CALIPER ADAPTER MOUNTING BRACKET."
"ANTI-LOCK BRAKE MODULE (ABS) FOR 2015 AND 2016 DS ONLY; BEFORE REPLACING THE ABS MODULE, PLEASE CALL BRITTANY POTTON AT CELL (248) 494-1087.
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IF YOU DON'T RECEIVE RESPONSE WITHIN 15 MINUTES, PLEASE CONTINUE WITH NORMAL REPAIR PROCEDURE."
Infotainment
30 bulletinsRA3 and RA4 GPS Radio Update This bulletin involves updating the radio software.
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18.01.35 (BU Vehicles)
RRT 19-090 (Service Bulletin 08-111-19) 2013-2018 Multiple Vehicles RA3/RA4 Radio GPS Certification Error
Revised Customer Satisfaction Notification VB3 ? Navigation Flash
Speakers: For 2016 speakers issues (all bodies), before replacing this part please contact one of the following people...
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regarding this repair: Mahmoud (Mo) Touha at cell (248) 705-3934. If no response is received within 15 minutes, then please proceed with repair.~
Speakers: For 2016 speakers issues (all bodies), before replacing this part please contact one of the following people...
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regarding this repair: Mahmoud (Mo) Touha at cell (248) 705-3934. If no response is received within 15 minutes, then please proceed with repair.~
This bulletin involves the replacement of the Radio Antenna Base/Cable Assembly and
This bulletin involves the replacement of the Radio Antenna Base/Cable Assembly and
Remote Start Is Inoperative, Remote Start Cancelled Hood Open Message Displayed In
RA3 And RA4 Radio Over The Air Software Updates This bulletin provides information regarding the latest Flash Over The...
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Air update (FOTA) and provides a service technician an overview of the steps a customer will need to take to complete the update. The following improvements are included in this update: Adds Apple Siri Eyes Free capability for iPhone owners. Auto Play can now be configured. Adds do not disturb text message feature. The ability to drag and drop icons into the menu bar. Fix for radio locks up/frozen. Fix for stuck on black/blank screen. Human Machine Interface (HMI) improvements. Several navigation improvements. Fix for radio loses time. Charge Complete notification is not received (RU PHEV only). Media devices, Phone pairing and Bluetooth usage improvements. Improved tuner performance. Enhanced Voice recognition (VR) performance. Enhancements in Connectivity Apps (Yelp, Pandora, Aha, etc).
Splash Screen Displays Incorrect Logo In The Electronic Vehicle Information Center (EVIC) This bulletin involves a...
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vehicle reconfiguration for proper operation of the Instrument Cluster display. The customer may notice the splash screen is incorrectly displaying a Lonestar logo (Fig. 1) in the Electronic Vehicle Information Center (EVIC) when the vehicle is first started and it should be displaying the Big Horn logo (Fig. 2). Fig. 1 Lone Star Splash Screen Fig. 2 Big Horn Splash Screen
Splash Screen Displays Incorrect Logo In The Electronic Vehicle Information Center (EVIC) This bulletin involves a...
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vehicle reconfiguration for proper operation of the Instrument Cluster display. The customer may notice the splash screen is incorrectly displaying a Lonestar logo (Fig. 1) in the Electronic Vehicle Information Center (EVIC) when the vehicle is first started and it should be displaying the Big Horn logo (Fig. 2). Fig. 1 Lone Star Splash Screen Fig. 2 Big Horn Splash Screen
This bulletin involves the replacement of the Radio Antenna Base/Cable Assembly and
This bulletin involves the replacement of the Radio Antenna Base/Cable Assembly and
Remote Start Is Inoperative, Remote Start Cancelled Hood Open Message Displayed In
RA3 and RA4 GPS Calibration Update This bulletin involves updating the radio software.
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18.01.35 (BU Vehicles)
RA3 and RA4 GPS Radio Update This bulletin involves updating the radio software.
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18.01.35 (BU Vehicles)
RRT 19-090 (Service Bulletin 08-111-19) 2013-2018 Multiple Vehicles RA3/RA4 Radio GPS Certification Error
Revised Customer Satisfaction Notification VB3 ? Navigation Flash
Flash Over The Air (FOTA) Software Update RA3 and RA4 Radio This bulletin provides information regarding the latest...
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Flash Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update.
Splash Screen Displays Incorrect Logo In The Electronic Vehicle Information Center (EVIC) This bulletin involves a...
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vehicle reconfiguration for proper operation of the Instrument Cluster display. The customer may notice the splash screen is incorrectly displaying a Lonestar logo (Fig. 1) in the Electronic Vehicle Information Center (EVIC) when the vehicle is first started and it should be displaying the Big Horn logo (Fig. 2). Fig. 1 Lone Star Splash Screen Fig. 2 Big Horn Splash Screen
Radio Software Enhancements This bulletin involves updating the radio's software.
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CAUTION: Confirm the correct radio flash file to the applicable model and family vehicle before flashing. A customer may experience one or more of the following: ? Radio display screen intermittently may go blank. ? Radio display screen may lock up. ? Back up display may not turn off. ? Loss of radio memory for skipped channels or incorrectly displaying skipped channels in the menu list. ? Charging schedule showing in the setting menu (FF BEV only). ? Korean language was not supported (APAC - Korea only). Enhancement: ? Removing the charging schedule from showing in the setting menu (FF BEV only). ? Adding Korean language support (APAC - Korea only).
Radio Software Enhancements This bulletin involves updating the radio's software.
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CAUTION: Confirm the correct radio flash file to the applicable model and family vehicle before flashing. A customer may experience one or more of the following: ? Radio display screen intermittently may go blank. ? Radio display screen may lock up. ? Back up display may not turn off. ? Loss of radio memory for skipped channels or incorrectly displaying skipped channels in the menu list. ? Charging schedule showing in the setting menu (FF BEV only). ? Korean language was not supported (APAC - Korea only). Enhancement: ? Removing the charging schedule from showing in the setting menu (FF BEV only). ? Adding Korean language support (APAC - Korea only).
Cross Threaded Antenna Nut This bulletin involves the replacement of the Radio Antenna Base/Cable Assembly and Radio...
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Antenna Nut due to cross threading during assembly. Upon inspection, the technician may find the radio antenna nut is cross threaded on the radio antenna base/cable assembly.
Cross Threaded Antenna Nut This bulletin involves the replacement of the Radio Antenna Base/Cable Assembly and Radio...
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Antenna Nut due to cross threading during assembly. Upon inspection, the technician may find the radio antenna nut is cross threaded on the radio antenna base/cable assembly.
Remote Start Is Inoperative, Remote Start Cancelled Hood Open Message Displayed In EVIC This bulletin involves adjusting the hood latch.
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The customer may describe that the remote start is inoperative with Electronic Vehicle Information Center (EVIC) message displayed, ?Remote Start Cancelled Hood Open?.
Splash Screen Displays Incorrect Logo In The Electronic Vehicle Information Center (EVIC) This bulletin involves a...
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vehicle reconfiguration for proper operation of the Instrument Cluster display. The customer may notice the splash screen is incorrectly displaying a Lonestar logo (Fig. 1) in the Electronic Vehicle Information Center (EVIC) when the vehicle is first started and it should be displaying the Big Horn logo (Fig. 2). Fig. 1 Lone Star Splash Screen Fig. 2 Big Horn Splash Screen
RA3 And RA4 Radio Over The Air Software Updates This bulletin provides information regarding the latest Flash Over The...
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Air update (FOTA) and provides a service technician an overview of the steps a customer will need to take to complete the update. The following improvements are included in this update: Adds Apple Siri Eyes Free capability for iPhone owners. Auto Play can now be configured. Adds do not disturb text message feature. The ability to drag and drop icons into the menu bar. Fix for radio locks up/frozen. Fix for stuck on black/blank screen. Human Machine Interface (HMI) improvements. Several navigation improvements. Fix for radio loses time. Charge Complete notification is not received (RU PHEV only). Media devices, Phone pairing and Bluetooth usage improvements. Improved tuner performance. Enhanced Voice recognition (VR) performance. Enhancements in Connectivity Apps (Yelp, Pandora, Aha, etc).
Radio Software Enhancements This bulletin involves updating the radio's software.
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A customer may experience one or more of the following: Radio display screen intermittently may go blank. Radio display screen may lock up. Back up display may not turn off. Loss of radio memory for skipped channels or incorrectly displaying skipped channels in the menu list. Korean language was not supported (APAC - Korea only). Additional Enhancements: Removed the charging schedule from showing in the setting menu (FF BEV only). Adding Korean language support (APAC - Korea only).
RA3 and RA4 Radio Over The Air Software Updates This bulletin provides information regarding the latest Flash Over The...
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Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The following improvements are included in this update:Fix for sport mode not working in the performance menu page (2015 LA equipped with 6.4L and 5.7L Sales Codes ESH and EZC Only). Adds Apple Siri Eyes Free capability for iPhone owners. Auto Play can now be configured. Adds do not disturb text message feature. The ability to drag and drop icons into the menu bar. Fix for radio locks up/frozen. Fix for stuck on black/blank screen. Human Machine Interface (HMI) improvements. Several navigation improvements. Fix for radio loss of time display. Media devices, phone pairing and Bluetooth usage improvements. Improved tuner performance. Enhanced Voice recognition (VR) performance. Enhancements in Connectivity Apps (Yelp, Pandora, Aha, etc).
MY16 RA3 & RA4 Replacement Radios All MY16 RA3 and RA4 replacement radios must be ordered through the exchange process at United Radio.
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DO NOT order a NEW radio from Mopar. Go back and order a "Z" level part number. (example: Z8249986A$) The MY16 replacement radios must be reconfigured by United Radio to the wireless network provider in order for Uconnect Apps to work properly.
Transmission
27 bulletinsTransmission Oil Pan, Heater (TMU), Tube or O-ring Applies to vehicles equipped with 8 speed transmissions only; if you...
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have a leak that appears to be at the pan the use of proper leak detection is recommended. The fluid in the 8 speeds can be detected with a black light and there are aftermarket spray on leak detection materials to help ensure that the leak is properly diagnosed and not from another location such as cooler lines, heater tubes, or case porosity. Please note that the transmission pan gasket is available for many of the 8 speed applications FCA offers. Please review the available quick connect and transfer tube parts, as replacement of the TMU may not be required. If a TOC line connection is found to be the source, the quick connect may need replacement. If the leak source is coming from the connection of the TMU to the transmission, the transfer tube may need replacement. When parts are returned to the QEC the retaining clips (snap ring) for the quick disconnect fittings are missing. (This leaves a question as to whether the clips were missing from the assembly plant, or the technician removed them in order to make line removal easier.) Please return the clips with the transmission heater and note if they were not there to begin with. For any questions regarding transmission heater, contact FCA Redacted Content. If no response in 15 minutes, proceed with repair.
Trans Oil Pan, Heater Tube or O-ring, Heater Applies to vehicles equipped with 8 speed transmissions only; If you have...
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a leak that appears to be at the pan the use of proper leak detection is recommended. The fluid in the 8 speeds can be detected with a black light and there are aftermarket spray on leak detection materials to help ensure that the leak is properly diagnosed and not from another location such as cooler lines, heater tubes, or case porosity. If you have a leak concern please note that the transmission pan gasket is available for many of the 8 speed applications FCA offers. See your parts specialist for the proper gasket for the repair.
Transmission Shift And Drivability Enhancements.
Transmission Oil Pan, Heater (TMU), Tube or O-ring Applies to vehicles equipped with 8 speed transmissions only; if you...
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have a leak that appears to be at the pan the use of proper leak detection is recommended. The fluid in the 8 speeds can be detected with a black light and there are aftermarket spray on leak detection materials to help ensure that the leak is properly diagnosed and not from another location such as cooler lines, heater tubes, or case porosity. Please note that the transmission pan gasket is available for many of the 8 speed applications FCA offers. Please review the available quick connect and transfer tube parts, as replacement of the TMU may not be required. If a TOC line connection is found to be the source, the quick connect may need replacement. If the leak source is coming from the connection of the TMU to the transmission, the transfer tube may need replacement. When parts are returned to the QEC the retaining clips (snap ring) for the quick disconnect fittings are missing. (This leaves a question as to whether the clips were missing from the assembly plant, or the technician removed them in order to make line removal easier.) Please return the clips with the transmission heater and note if they were not there to begin with. For any questions regarding transmission heater, contact FCA Redacted Content. If no response in 15 minutes, proceed with repair.
Gear Ratio DTC?s, Transmission Shift Concerns, Does Not Shift At Times, Shudders
PLATE - CLUTCH PRESSURE For 68RFE trans use selective fit pressure plates between the overdrive and reverse clutch...
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packs and hence use all three 52119929A$, 52119930A$, 04799116A$ maintain clearance For 65RFE & 66RFE no selectives for this pressure plate: 65RFE use 04799116A$ 66RFE use 52119929A$
9-spd Transmission: FOR NAFTA Market Only: If you are ordering this transmission please follow all wiTECH pop ups and Warranty Payment Guidelines.
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If this vehicle contains 1 of the 30 Diagnostic Codes in the 9 Speed Tutorial located on the Service Home Page then please follow the repair steps and submit a Topology report as well as a Vehicle Scan Report with the Warranty Claim.~
9-spd Transmission: FOR NAFTA Market Only: If you are ordering this transmission please follow all wiTECH pop ups and Warranty Payment Guidelines.
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If this vehicle contains 1 of the 30 Diagnostic Codes in the 9 Speed Tutorial located on the Service Home Page then please follow the repair steps and submit a Topology report as well as a Vehicle Scan Report with the Warranty Claim.~
Transmission Shift And Drivability Enhancements.
Electric Power Steering Gear With Low Assist This bulletin involves replacing the electric power steering gear assembly.
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The customer may notice a low assist or excessive steering effort at lower speeds or parking lot maneuvers.
Trans Pan or Gasket If your repair requires replacing one of the two part numbers for a leak, prior to the repair...
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please call Enzo Piazza at cell (248) 467-9163. If you cannot reach Enzo within 15 minutes proceed with the repair. Enzo needs to know the location of the leak, if the bolts were torqued, if there is sealer skip, or anything that may be pertinent to the cause of the leak. Photos would be very helpful and can be sent to Enzo's cell phone or his email. Enzo's e-mail address is enzo.piazza@fcagroup.com.
Flash: 845RE Transmission Shift Enhancements This bulletin involves reprogramming the Transmission Control Module (TCM)...
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with the latest available software. The customer may describe one or more of the following symptom/condition(s): ? Hesitation while driving during a rolling stop. ? Poor quality kick down shift into lower gears.
Flash: 845RE Transmission Shift Enhancements This bulletin involves reprogramming the Transmission Control Module (TCM)...
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with the latest available software. The customer may describe one or more of the following symptom/condition(s): ? Hesitation while driving during a rolling stop. ? Poor quality kick down shift into lower gears.
Transmission Shift And Drivability Enhancements.
PLATE - CLUTCH PRESSURE For 68RFE trans use selective fit pressure plates between the overdrive and reverse clutch...
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packs and hence use all three 52119929A$, 52119930A$, 04799116A$ maintain clearance For 65RFE & 66RFE no selectives for this pressure plate: 65RFE use 04799116A$ 66RFE use 52119929A$
Transmission Oil Pan, Heater (TMU), Tube or O-ring Applies to vehicles equipped with 8 speed transmissions only; if you...
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have a leak that appears to be at the pan the use of proper leak detection is recommended. The fluid in the 8 speeds can be detected with a black light and there are aftermarket spray on leak detection materials to help ensure that the leak is properly diagnosed and not from another location such as cooler lines, heater tubes, or case porosity. Please note that the transmission pan gasket is available for many of the 8 speed applications FCA offers. Please review the available quick connect and transfer tube parts, as replacement of the TMU may not be required. If a TOC line connection is found to be the source, the quick connect may need replacement. If the leak source is coming from the connection of the TMU to the transmission, the transfer tube may need replacement. When parts are returned to the QEC the retaining clips (snap ring) for the quick disconnect fittings are missing. (This leaves a question as to whether the clips were missing from the assembly plant, or the technician removed them in order to make line removal easier.) Please return the clips with the transmission heater and note if they were not there to begin with. For any questions regarding transmission heater, contact FCA Redacted Content. If no response in 15 minutes, proceed with repair.
Transmission ? With Torque Converter
Brake Transmission Shift Interlock (BTSI) Please contact Stacey Davis at (248) 260-6078 orstacey.davis@fcagroup.comif...
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the following scenario occurs; The T79 or U11 recall was completed where the shifter inspection was acceptable and the software flash was performed but then the customer comes back needing the BTSI bracket replaced for coming out of park without the brake or key.
Flash: 845RE Transmission Shift Enhancements This bulletin involves reprogramming the Transmission Control Module (TCM)...
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with the latest available software. The customer may describe one or more of the following symptom/condition(s): ? Hesitation while driving during a rolling stop. ? Poor quality kick down shift into lower gears.
Shifter - Automatic Trans Before this part is replaced for any issue please call John Grzecki on cell (248) 379- 0969.
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If you do not receive a return call within 15 minutes, proceed with the repair. Please be sure to accurately record any DTCs identified with the scan tool and document them on the repair order.
Radiator If vehicle comes in for transmission fluid leaking from trans-oil cooler fittings on the radiator, please...
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check the following before replacing the radiator/cooler:~ 1. Remove both of the transmission lines from the cooler?s top/bottom flared fittings on the radiator. ~ 2. Loosen the hex nut on the top flared fitting on the radiator tank.~ 3. Torque the top flared fitting to 235 +/- 15 Lb-In.~ 4. Torque hex nut to 100 +/- 10 Lb-In.~ 5. Repeat for bottom flared fitting.~ 6. Reinstall transmission line per normal installation procedures and ensure correct fluid level.~ ~ If vehicle is in need of a new radiator for another reason, check the new radiator for correct torque on the trans-oil cooler fitting per steps 2-5 above.~ ~ If radiator has a yellow mark by the trans-oil cooler fittings the torque does not have to be checked.
Trans Pan or Gasket If your repair requires replacing one of the two part numbers for a leak, prior to the repair...
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please call Enzo Piazza at cell (248) 467-9163. If you cannot reach Enzo within 15 minutes proceed with the repair. Enzo needs to know the location of the leak, if the bolts were torqued, if there is sealer skip, or anything that may be pertinent to the cause of the leak. Photos would be very helpful and can be sent to Enzo's cell phone or his email. Enzo's e-mail address is enzo.piazza@fcagroup.com.
9-spd Transmission: FOR NAFTA Market Only: If you are ordering this transmission please follow all wiTECH pop ups and Warranty Payment Guidelines.
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If this vehicle contains 1 of the 30 Diagnostic Codes in the 9 Speed Tutorial located on the Service Home Page then please follow the repair steps and submit a Topology report as well as a Vehicle Scan Report with the Warranty Claim.~
A/C Compressor This applies to 2015 and 2016 UF and PF.
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Before replacing the AC compressor for noise, leaks , or in-op:~ After these questions have been answered please call one of the individuals below.~ Stev at cell (248) 867-0061~ Mark Briolat at cell (248) 345-0127~ If no response in 15 minutes, please continue with repair.~ 1) Check all AC plumbing connection for leaks with UV light. Any leaks found?~ 2) Does compressor pulley and clutch hub turn freely, or are they seized?~ 3) What was the amount of the recovered refrigerant?~ After these questions have been answered please call one of the individuals below.~ Stev at cell (248) 867-0061~ Mark Briolat at cell (248) 345-0127~ If no response in 15 minutes, please continue with repair.~ If the compressor is replaced, then:~ 4) Drain oil from compressor. What was quantity of oil recovered?
Electric Power Steering Gear With Low Assist This bulletin involves replacing the electric power steering gear assembly.
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The customer may notice a low assist or excessive steering effort at lower speeds or parking lot maneuvers.
Electric Power Steering Gear With Low Assist This bulletin involves replacing the electric power steering gear assembly.
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The customer may notice a low assist or excessive steering effort at lower speeds or parking lot maneuvers.
"Transmission Torque Converter Replacement Due To Dislodged Snap Ring This bulletin involves replacing the torque...
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converter after verifying that an internal snap ring has dislodged. A small number of customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find the following Diagnostic Trouble Code (DTC) set in the Transmission Control Module (TCM) memory: P2757-00 - TCC Pressure Control Solenoid Control Circuit Performance."
HVAC & Climate
16 bulletinsLeft Hand Drivers Side Mirror Takes Longer to Defrost Or Clear Than Right Side Passenger
CONDENSER, Air Conditioning CONDITION 1: If it is determined that the A/C compressor does not engage due to a...
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refrigerant leak at the receiver/drier plug on the A/C condenser, order the receiver/drier plug kit P/N 68447796A$ and follow the repair instructions included on the instruction sheet. CONDITION 2: For stock at the dealership of the below Part Number level or older ONLY, use kit 68447796A$ to change the desiccant BAG and the desiccant bag access PLUG before installing the Cooler on the vehicle. 52014588AD level and older only. 52014609AC level and older only. 52014632AC level and older only. 52014797AG level and older only. 52014948AE level and older only. 52014978AF level and older only.
A/C compressor Before replacing the AC compressor for noise or in-op.
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call one of the individuals below.~ Steve Rice at cell (248) 867 0061~ Mark Briolat at cell (248) 345-0127~ If no response in 15 minutes, please continue with repair.
Left Hand Drivers Side Mirror Takes Longer to Defrost Or Clear Than Right Side Passenger
CONDENSER, Air Conditioning CONDITION 1: If it is determined that the A/C compressor does not engage due to a...
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refrigerant leak at the receiver/drier plug on the A/C condenser, order the receiver/drier plug kit P/N 68447796A$ and follow the repair instructions included on the instruction sheet. CONDITION 2: For stock at the dealership of the below Part Number level or older ONLY, use kit 68447796A$ to change the desiccant BAG and the desiccant bag access PLUG before installing the Cooler on the vehicle. 52014588AD level and older only. 52014609AC level and older only. 52014632AC level and older only. 52014797AG level and older only. 52014948AE level and older only. 52014978AF level and older only.
Left Hand Drivers Side Mirror Takes Longer to Defrost Or Clear Than Right Side Passenger
Left Hand Drivers Side Mirror Takes Longer to Defrost Or Clear Than Right Side Passenger
Left Hand Drivers Side Mirror Takes Longer to Defrost Or Clear Than Right Side Passenger
Left Hand Drivers Side Mirror Takes Longer to Defrost Or Clear Than Right Side Passenger
Left Hand Drivers Side Mirror Takes Longer to Defrost Or Clear Than Right Side Passenger
CONDENSER, Air Conditioning CONDITION 1: If it is determined that the A/C compressor does not engage due to a...
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refrigerant leak at the receiver/drier plug on the A/C condenser, order the receiver/drier plug kit P/N 68447796A$ and follow the repair instructions included on the instruction sheet. CONDITION 2: For stock at the dealership of the below Part Number level or older ONLY, use kit 68447796A$ to change the desiccant BAG and the desiccant bag access PLUG before installing the Cooler on the vehicle. 52014588AD level and older only. 52014609AC level and older only. 52014632AC level and older only. 52014797AG level and older only. 52014948AE level and older only. 52014978AF level and older only.
Left Hand Drivers Side Mirror Takes Longer to Defrost Or Clear Than Right Side Passenger
CONDENSER, Air Conditioning If it is determined that the A/C compressor does not engage due to a refrigerant leak at...
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the receiver/drier plug on the A/C condenser, order the receiver/drier plug kit P/N 68447796A$ and follow the repair instructions included on the instruction sheet.
Outlet- Air conditioning & heater
68103256AGReturn: Line Assy - A/C Suction and Liquid You have been identified as either having stock, or have stock in transit to your dealership.
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Please return stock of part number 68103256AG packaged before 2016/08/01. Please return suspect parts back to your facing depot using Return Code 02, before 29 August, 2016.
Actuator- A/C Heater Before replacing this actuator call Matt Sasina at cell (248) 464-4982.
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If no response in 15 minutes, continue with repair.
Pre-Delivery & Maintenance
14 bulletinsIf Safety Recall Z46 has not been completed, order 68235275AB.
If Safety Recall Z46 has been completed, order 68632011AA.
Verify Reman part number availability.
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Order the "R" part number for all orders: Warranty, Mopar, customer pay and service contract. Order "68" part number for New unsold units only.
FCA Caribbean Warranty Bulletin ID-23-20 "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC
Lubrication and Maintenance Fluids If MOPAR fluids and chemicals are not readily available, please review Service...
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Library for specifications so a suitable alternative can be used
SAFETY RECALL W58 - LOSS OF CRANK POSITION Overlap with V08/V11/V16 Population
SAFETY RECALL W58 - LOSS OF CRANK POSITION Overlap with V08/V11/V16 Population
APPLIQUE, Storage Bin (Rambox) For concern of Rambox applique fading, do not replace the applique.
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This is due to wax or other chemical substance being used on a grain in molded color part. You can clean the applique using isopropyl alcohol. This is not a warrantable condition.
BOX, Pickup (assembly) This service part has additional brackets used in manufacturing that will need to be removed by...
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cutting them off prior to installation. This backet is on the front crossmember.
Warranty Operations Newsletter ? Volume 5, Issue 5
Warranty Operations Newsletter Volume 5, Issue 4
Bin- Storage
Warranty Operations Newsletter Volume 1, Issue 6
Job aid - If you have a suspected TC shudder/vibration, check the Interactive Network for Service Bulletins for the vehicle you are working on.
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A test-drive snap shot may help you isolate the source of the issue.
Lighting
9 bulletinsLAMP - DOME
LAMP - DOME
LAMP - DOME
Headlamp Bulb
Use of Salvage/Recycled Parts This bulletin involves discussing FCA US LLC position with regard to collision repair...
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industry awareness regarding the use of recycled or salvage parts.
Use of Salvage/Recycled Parts This bulletin involves discussing FCA US LLC position with regard to collision repair...
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industry awareness regarding the use of recycled or salvage parts.
Headlamps are out of alignment.
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This bulletin involves adjusting the headlamps to specified alignment. The customer may describe that the headlamps are out of alignment.
TAILLIGHT.
Inspect and Return: Lamp Assy - Tail Light Rt/L You have been identified as either having stock, or have stock in transit to your dealership.
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Please return suspect stock of following part numbers: 68110016AC, 68110016AD, 68110016AE, 68110017AD, 68236104AC, 68236105AB. See attachments for identifying suspect stock. Please return suspect parts back to your facing depot using Return Code 02, before 31 August, 2016.
Tires & Wheels
9 bulletinsSpare Tire Inspection Or Replacement This bulletin involves inspecting and possibly replacing the spare tire.
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The customer may describe the spare tire has a cut in the sidewall, or the spare tire is flat.
Vehicle Drifts To The Right This bulletin involves properly diagnosing and correcting a lead/pull condition due to ...
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inaccurate alignment settings from the plant. The customer may describe the vehicle pulls or leads right.
Vehicle Drifts To The Right This bulletin involves properly diagnosing and correcting a lead/pull condition due to...
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inaccurate alignment settings from the plant. The customer may describe the vehicle pulls or leads right.
Spare Tire Inspection Or Replacement This bulletin involves inspecting and possibly replacing the spare tire.
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The customer may describe the spare tire has a cut in the sidewall, or the spare tire is flat.
Molding-Wheel Plane
Vehicle Drifts To The Right This bulletin involves properly diagnosing and correcting a lead/pull condition due to ...
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inaccurate alignment settings from the plant. The customer may describe the vehicle pulls or leads right.
Return: Molding Kit - Wheel Lip Opening
Spare Tire Kit For vehicles with Alloy Wheels, an adapter is required (not included) to connect the alloy wheel to the...
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spare tire winch cable when storing under the vehicle. The adapter is part number 6824863AA and requires three (3) mounting nuts; PN 68150129AA.
Spare Tire Inspection Or Replacement This bulletin involves inspecting and possibly replacing the spare tire.
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The customer may describe the spare tire has a cut in the sidewall, or the spare tire is flat.
Steering
9 bulletinsSteering Wheel Vibration At Highway Speeds This bulletin involves road testing and balancing all four road tire and wheel assemblies.
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The customer may describe steering wheel vibration while driving at highway speed.
Steering Wheel Vibration At Highway Speeds.
Steering Wheel Vibration At Highway Speeds.
If replacing the steering linkage or drag link inner tie rod assembly at the pitman arm on a vehicle built before...
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Febuary 14 th, 2008, verify that the pitman arm part number is 68039930AA. The part number is embossed on the pitman arm.~If the pitman arm is not a 68039930AA, it must be replaced with a 68039930AA.~ Issue 2: For 2003 to 2007 MY only. If the OE steering linkage has been replaced with 52122362AA, 52122362AB, 52122362AC, 52122362AD, 52122362AE, or 52122362AF and pitman arm 68039930AA the following service parts are available.
Hands On Steering Wheel Message In EVIC
Damper-Steering
Title 68245351AB: Switch - Steering Wheel Lt Start Date: 10/27/2015 7:00 AM End Date Message You have been identified...
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as either having stock, or have stock in transit to your dealership. Please return all suspect stock of follow ing part number: 68245351AB. See the attached file for identifying suspect material. Please return suspect parts back to your facing depot using Return Code 02, before 17 November, 2015. Return any open orders in process too. Direct all questions via email to mopardmail@fcagroup.com.
Steering Wheel Vibration At Highway Speeds This bulletin involves road testing and balancing all four road tire and wheel assemblies.
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The customer may describe steering wheel vibration while driving at highway speed.
SYMPTOM/CONDITION: The customer may describe steering wheel vibration while driving at highway speed.
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VISUAL INSPECTION: Visual inspection of the vehicle is recommended prior to road testing or performing any other procedure. Inspect for the following: Verify correct (OEM) wheel and tire, as well as presence of wheel weights. Inspect tires and wheels for damage, mud packing and unusual wear; correct as necessary. Check and adjust tire air pressure to the pressure listed on the label attached to the driver's door opening.
Air Bags & Safety
8 bulletinsNoise From Under Seat With Occupant Seated.
Noise From Under Seat With Occupant Seated.
Noise From Under Seat With Occupant Seated.
Noise From Under Seat With Occupant Seated.
STOP SALE SafetyRecall R47 - Side Airbag Inflatable Curtain (SABIC)- Dealer Notification
Seat belt retractor - rear seat center Prior to ordering this part, call Gary Gebski at (248) 807-5874.
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If no response in 15 minutes, proceed with ordering the part
Restraints Information Sheet (I-Sheet) has been added to Star Parts.
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Print I-Sheet for technician use.
Restraints Remove I-Sheet from packaging.
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Correct information sheet (I-Sheet) has been added to Star Parts. Print I-Sheet for technician use.
Hybrid & EV
5 bulletinsWarranty Bulletin D-16-03 - "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC (Rev.
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B)
(Rev. A) Power Inverter Load Ratings
USB Charging port.
(Rev. A) Power Inverter Load Ratings
(Rev. A) Power Inverter Load Ratings
Suspension
4 bulletinsHub & Bearing Assy - Front For issues with front wheel Hub/Bearings appearing to leak grease, do not replace the parts.
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Please call Paul Kuehl for further assistance, at cell (248) 535-7013. If no response in 15minutes, proceed with repair, but do not replace bearing(s) unless there is visible damage, see Service Manual Diagnostic Procedure which includes a picture of typical bearing grease weepage.
Air Suspension Inoperative And Or Compressor Freeze Up Or Sticking In Cold Weather.
Air Suspension Inoperative And Or Compressor Freeze Up Or Sticking In Cold Weather.
Air Suspension Inoperative And Or Compressor Freeze Up Or Sticking In Cold Weather.
Software & Calibration
4 bulletinsThis bulletin provides information regarding the latest Flash Over The Air update (FOTA) and provides a service...
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technician an overview of the steps a customer will need to take to complete the update.
CUSTOMER SATISFACTION NOTIFICATION U07 - AUTOPARK FUNCTIONALITY VIN LIST UPDATE
Vehicles Eligible For CSN U07 And V08, V11 or V16 Important Update To U07 Dealer Instructions
Essential Flash Management