2025 Polestar Polestar 3 TSBs

Perform an oil change in the TVDC according to VIDA instructions

Perform an oil change in the TVDC according to VIDA instructions

If for any reason the coolant system is drained and needs to be topped off, follow VIDA instructions when doing so

Follow trouble shooting steps in Technical Journal.

Perform an oil change in the TVDC according to VIDA instructions

Before completing the VCU reload please create a Support Needed case for assistance.

Open VIDA application and go to Polestar App "Set up" page.

Perform an oil change in the TVDC according to VIDA instructions

If for any reason the coolant system is drained and needs to be topped off, follow VIDA instructions when doing so

Follow trouble shooting steps in Technical Journal.

This is a misdetection and a false positive (ghost code).

No ERAD/TVDC units shall be opened or replaced without approval or request from the CMQ.

check and recover the fail-safe flag. If the fail-safe flag is still active after step 8 in the PDF "TJ_37206_1" the HLCM needs to be replaced.

try unplugging and re-plugging the PSMD/PSMP connectors.

Perform an oil change in the TVDC according to VIDA instructions

repair/replace

try unplugging and re-plugging the PSMD/PSMP connectors.

Follow steps listed in this Technical Journal.

Vehicle reporting.

Vehicle reporting.

Vehicle reporting.

Polestar has decided that all cars, concerned by this QB, shall be modified in accordance with this QB, at first workshop visit

If the UWB key, key tag or digital key is kept in the vehicle during software download with VIDA, the UWB key be will deactivated. This is caused by the PAK reset, which is part of software download. This will be updated during 2026 quarter 2.

total software upgrade for the new VCU2.

total software upgrade for the new VCU2.

A PAK validation needs to be performed before a total software update can be completed.

Software version 1.2.6, includes significant improvements to proximity feature.
 Please refrain from replacing the Keyfobs (tags).

Service Action SP1062: Polestar 3 Software Update on certain model year 2025 Polestar 3 vehicles.
 Polestar has identified that certain Polestar 3 vehicles have software version 1.2.16 or below. New and improved software has been released to bring these vehicles up to the latest software baseline.
 The corrective action is to perform a Total Software Upgrade.
 A total of 157 U.S. and 18 Canadian vehicles are affected by this service action.

Software version 1.2.6, includes significant improvements to proximity feature.
 Please refrain from replacing the Keyfobs (tags).

Follow VIDA checklist.

Seat Adjustments not saved in Driver Profiles. Perform a seat calibration as instructed

Follow steps in Technical Journal.

Service Action SP1042: PS3 Software Update on certain model year 2025 Polestar 3 vehicles.
 Polestar investigations have identified that certain PS3 vehicles must download improved software 1.1.21 or later.
 The corrective action is to perform a Total Software Upgrade.
 A total of 335 U.S. and 50 Canadian vehicles are eligible for this service action.

Follow steps in Technical Journal.

Follow steps in Technical Journal.

Perform a reset in VIDA.

Follow steps in Technical Journal.

Follow steps in Technical Journal.

Follow steps in Technical Journal.

vehicle will not start, follow the advice under service. Updated software version under Service Improved software was released with version 3.0.33, Perform a total upgrade to bring the vehicle to the latest software.

and there are temperature-related DTCs in the HLCM, the root cause may be restricted coolant flow to the HLCM. Please follow the advice under "Service" to test the HLCM cooling performance. HLCM (High to Low Voltage Converter Module)

AC Charging, please follow the advice under "Service".Confirm the following: DC charging still works; only AC charging does not. One of the DTCs mentioned in this TJ is set. If both criteria are fulfilled, proceed with this TJ. Otherwise, continue with VIDA fault tracing.

AC Charging, please follow the advice under "Service".Confirm the following:
 DC charging still works; only AC charging does not.
 One of the DTCs mentioned in this TJ is set.
 If both criteria are fulfilled, proceed with this TJ. Otherwise, continue with VIDA fault tracing.

AC Charging, please follow the advice under "Service".Confirm the following:
 DC charging still works; only AC charging does not.
 One of the DTCs mentioned in this TJ is set.
 If both criteria are fulfilled, proceed with this TJ. Otherwise, continue with VIDA fault tracing.

Support functions affected. Check the manual." on the CSD and the DIMD doesn't disappear after 15-20 minutes, please follow the advice provided under "Service".

AC Charging, please follow the advice under "Service".

during pre-installation of software download to PAK module, or if software download to PAK module fails and gets stuck in programming session, follow advice under "Service". If VIDA shows message "A problem was detected with PAK and its UWB antennas...":

during pre-installation of software download to PAK module, or if software download to PAK module fails and gets stuck in programming session, follow advice under "Service". If VIDA shows message "A problem was detected with PAK and its UWB antennas...":

Cell modules on certain Model Year 2025 Polestar 3 vehicles.
 Polestar has identified that one or more cell modules in the high voltage battery have been drained below the allowed voltage level. As a result, these battery cells cannot be charged.
 The corrective action is to identify any defective cell modules by performing a component test in VIDA. When the test has been executed, VIDA will state which repairs are needed.
 IMPORTANT NOTE: Any new cell modules that are installed must be scanned with the mVIDA app. All old cell modules must follow the return instructions outlined in Service Journal 1000426.
 1 U.S. vehicle is affected by this Delivery Action.

Active Spoiler Shutter Module (ASSM) actuator on certain Polestar 3 vehicles.
 Polestar investigations have identified an issue with the ASSM actuator which may impact AC, charging and propulsion performance.
 The corrective action is to replace the ASSM actuator according to VIDA.
 A total of 2,681 U.S. vehicles are affected by this service action.

Cell modules on certain Model Year 2025 Polestar 3 vehicles.
 Polestar has identified that one or more cell modules in the high voltage battery have been drained below the allowed voltage level. As a result, these battery cells cannot be charged.
 The corrective action is to identify any defective cell modules by performing a component test in VIDA. When the test has been executed, VIDA will state which repairs are needed.
 IMPORTANT NOTE: Any new cell modules that are installed must be scanned with the mVIDA app. All old cell modules must follow the return instructions outlined in Service Journal 1000426.
 1 U.S. vehicle is affected by this Delivery Action.

Automotive Canada on behalf of Polestar Performance AB, have decided to launch Delivery Action DP1038: PS3 HLCM and GCCC reload on certain MY 2025 Polestar 3 vehicles.
 Polestar has identified that if a High to Low voltage Converter Module (HLCM) and Grid Communication Charging Control (GCCC) Reloads are not performed prior to the Pre-delivery Software (PDS), there may be a risk of other issues during PDS.
 The corrective action is to perform a HLCM and GCCC Reload before the Pre-Delivery Software.
 A total of 217 U.S. and 79 Canadian vehicles are eligible for this Delivery Action.

Automotive Canada on behalf of Polestar Performance AB, have decided to launch Delivery Action DP1038: PS3 HLCM and GCCC reload on certain MY 2025 Polestar 3 vehicles.
 Polestar has identified that if a High to Low voltage Converter Module (HLCM) and Grid Communication Charging Control (GCCC) Reloads are not performed prior to the Pre-delivery Software (PDS), there may be a risk of other issues during PDS.
 The corrective action is to perform a HLCM and GCCC Reload before the Pre-Delivery Software.
 A total of 217 U.S. and 79 Canadian vehicles are eligible for this Delivery Action.

Delivery Action DP1035: PS3 HLCM Reload before SW Update on certain MY 2025 Polestar 3 vehicles.
 Polestar investigations have identified that the High to Low voltage Converter Module (HLCM) software that might cause hardware damage to the HLCM during other software updates to the vehicle.
 The corrective action is to perform a HLCM Reload before any other softwares are downloaded to the vehicle.
 A total of 352 U.S. and 474 Candaian vehicles are eligible for this Delivery Action.

model year 2025 Polestar 3 vehicles.
 Polestar investigations have identified that there is an issue with harness design, based on the current wire size, the fuse cannot provide sufficient protection in case of a short.
 The corrective action is to replace the fuse for the left and right seat wire.
 A total of 6 U.S. vehicles are eligible for this Delivery Action.

not disappearing despite regular usage of the car, follow advise under "Service". Follow the steps in the TJ

right-hand side lower door hinge. This is because of the sealant not being correctly applied to effectively prevent water ingress. QB-S: Polestar has decided that all cars, concerned by this QB, shall be modified in accordance with this QB, at first workshop visit. A total of 966 U.S. and 1100 Canada vehicles are affected by this service action.

Before replacing any parts, follow the checklist below. 1. Check the calibration of the window. Recalibrate if needed. 2. Inspect the sealing for any damages or deformations. Replace if needed

requiring a resealing repair at the first workshop visit to prevent water intrusion; 1,227 U.S. vehicles are affected.

requiring a resealing repair at the first workshop visit to prevent water intrusion; 1,227 U.S. vehicles are affected.

Before replacing any parts, follow the checklist below.
 1. Check the calibration of the window. Recalibrate if needed.
 2. Inspect the sealing for any damages or deformations. Replace if needed

doors as attached movie TJ_37362_1.MOV, please follow advice under service.
 1. Disconnect the affected step-in lamps from its connector and wait for one minute
 2. Reconnect the lamp and then run the service function Auto-addressing Interior Illumination using VIDA.
 If this resolves the issue, release the car to the customer.
 If the issue persists, replace the affected step-in lights.

Before replacing any parts, follow the checklist below.
 1. Check the calibration of the window. Recalibrate if needed.
 2. Inspect the sealing for any damages or deformations. Replace if needed

Submit a TIE report.

Submit a TIE report.

Make adjustments to door handle.

Expose to outside sunlight for 48hrs.

1.Place the NFC key card on the drivers side door handle in the indicated area of the picture and hold it for 5 seconds

occasions, please follow advice under "service".

TCAM needs to be replaced, you may receive a TCAM3 unit instead, to confirm this, please follow the 3 steps guidance under "Service".

TCAM needs to be replaced, you may receive a TCAM3 unit instead, to confirm this, please follow the 3 steps guidance under "Service".

VCUv2, please follow the advice under "Service".

VCUv2, please follow the advice under "Service".

*In most cases the VCU does not need to be replaced.
 Support can be provided by your local technical helpdesk or from Volvo Cars central technical helpdesk. The script in VIDA for VCU reload is now working

the advice under "Service".

In such cases, follow the advice under "Service".

under "Service".

the advice under "Service".

occasions, please follow advice under "service".

oSelect Vehicle to Normal mode Service function,
 oWhen prompted with "Do you want to pair the KeyFob?" select "No."
 oPerform Pre-Delivery Service (PDS) Upgrade

oSelect Vehicle to Normal mode Service function,
 oWhen prompted with "Do you want to pair the KeyFob?" select "No."
 oPerform Pre-Delivery Service (PDS) Upgrade

The headlamps are designed to withstand moisture and the functionality of the lamp is not affected by condensation. To avoid or eliminate moisture in the headlamps, use the car regularly. The car also needs to be used for longer period of time with low beam on

The headlamps are designed to withstand moisture and the functionality of the lamp is not affected by condensation.
 To avoid or eliminate moisture in the headlamps, use the car regularly. The car also needs to be used for longer period of time with low beam on

The headlamps are designed to withstand moisture and the functionality of the lamp is not affected by condensation.
 To avoid or eliminate moisture in the headlamps, use the car regularly. The car also needs to be used for longer period of time with low beam on

Do not perform a HUD Reload.
 HUD Reload has been removed from the Software Installation menu in VIDA.
 If the HUD has been replaced and software needs to be installed, please create a Nebula report, and these need to be handled manually.

Check that the vehicle has the latest software installed if not, perform a software upgrade

Check that the vehicle has the latest software installed if not, perform a software upgrade

1.If KeyFob (tag) is not pairing or charging with WPC, it might be due to compatibility issues rather than a fault with either device. To resolve this situation, please follow the detailed steps in Technical Journal..

The headlamps are designed to withstand moisture and the functionality of the lamp is not affected by condensation.
 To avoid or eliminate moisture in the headlamps, use the car regularly. The car also needs to be used for longer period of time with low beam on

sometimes that is even difficult to adjust using standard temperature settings, please check if the glass is manufactured by FUYAO (see attached picture). In this case, replace the windshield according to the instruction in VIDA and download the software SP-32489155.

sometimes that is even difficult to adjust using standard temperature settings, please check if the glass is manufactured by FUYAO (see attached picture). In this case, replace the windshield according to the instruction in VIDA and download the software SP-32489155.

sometimes that is even difficult to adjust using standard temperature settings, please check if the glass is manufactured by FUYAO (see attached picture). In this case, replace the windshield according to the instruction in VIDA and download the software SP-32489155.

sometimes that is even difficult to adjust using standard temperature settings, please check if the glass is manufactured by FUYAO (see attached picture). In this case, replace the windshield according to the instruction in VIDA and download the software SP-32489155.

Before fault tracing, check if the vehicle is tagged for QB1052. Complete the QB if needed.
 If the vehicle is not tagged for QB1052, fault trace according to VIDA.
 For any other A/C performance concerns (i.e., Poor cooling, uneven temperature, not cooling enough, ect. ) Please follow VIDA fault tracing.

Preliminary solution for this will be available year 2024 quarter 4.

Preliminary solution for this will be available year 2024 quarter 4.

valve to get stuck so that no water is sprayed on the rear window when customer activates rear window washing. Polestar has decided that all cars, concerned by this QB, shall be modified in accordance with this QB, at first workshop visit. A total of 13 U.S. vehicles and 23 Canada vehicles are affected by this service action.

A replacement of the glovebox motor is recommended as a fix. Please follow the method in VIDA

year 2025 Polestar 3 vehicles.
 Polestar has identified that the inline connector located between the engine bay cable harness the front bumper cable harness may experience water ingress into the connector housing, which has led to corrosion on the connector pins.
 As a result, water entering the connector housing may affect the vehicles electrical systems, increasing the risk of a crash or injury.
 To remedy the affected vehicles, Polestar will replace the entire front bumper cable harness
 AND
 Replace the two inline front bumper/engine bay connectors (left and right) on the engine bay harness.
 VIN start: YSREA3YB0SB000645 VIN end: YSREE3YBXSB004237
 Chassis start: 0000645 Chassis end: 0004237
 OR
 Replace the male side of the inline front bumper/engine bay connector on the engine bay cable harness.
 VIN start: YSREA3YB0SB020183 VIN end: YSREE3YBXSB024150
 Chassis start: 0020183 Chassis end: 0024150
 A total of 969 U.S. Vehicles is affected by this recall.

year 2025 Polestar 3 vehicles.
 Polestar has identified that the inline connector located between the engine bay cable harness the front bumper cable harness may experience water ingress into the connector housing, which has led to corrosion on the connector pins.
 As a result, water entering the connector housing may affect the vehicles electrical systems, increasing the risk of a crash or injury.
 To remedy the affected vehicles, Polestar will replace the entire front bumper cable harness
 AND
 Replace the two inline front bumper/engine bay connectors (left and right) on the engine bay harness.
 VIN start: YSREA3YB0SB000645 VIN end: YSREE3YBXSB004237
 Chassis start: 0000645 Chassis end: 0004237
 OR
 Replace the male side of the inline front bumper/engine bay connector on the engine bay cable harness.
 VIN start: YSREA3YB0SB020183 VIN end: YSREE3YBXSB024150
 Chassis start: 0020183 Chassis end: 0024150
 A total of 969 U.S. Vehicles is affected by this recall.

year 2025 Polestar 3 vehicles.
 Polestar has identified that the inline connector located between the engine bay cable harness the front bumper cable harness may experience water ingress into the connector housing, which has led to corrosion on the connector pins.
 As a result, water entering the connector housing may affect the vehicles electrical systems, increasing the risk of a crash or injury.
 To remedy the affected vehicles, Polestar will replace the entire front bumper cable harness
 AND
 Replace the two inline front bumper/engine bay connectors (left and right) on the engine bay harness.
 VIN start: YSREA3YB0SB000645 VIN end: YSREE3YBXSB004237
 Chassis start: 0000645 Chassis end: 0004237
 OR
 Replace the male side of the inline front bumper/engine bay connector on the engine bay cable harness.
 VIN start: YSREA3YB0SB020183 VIN end: YSREE3YBXSB024150
 Chassis start: 0020183 Chassis end: 0024150
 A total of 969 U.S. Vehicles is affected by this recall.

year 2025 Polestar 3 vehicles.
 Polestar has identified that the inline connector located between the engine bay cable harness the front bumper cable harness may experience water ingress into the connector housing, which has led to corrosion on the connector pins.
 As a result, water entering the connector housing may affect the vehicles electrical systems, increasing the risk of a crash or injury.
 To remedy the affected vehicles, Polestar will replace the entire front bumper cable harness
 AND
 Replace the two inline front bumper/engine bay connectors (left and right) on the engine bay harness.
 VIN start: YSREA3YB0SB000645 VIN end: YSREE3YBXSB004237
 Chassis start: 0000645 Chassis end: 0004237
 OR
 Replace the male side of the inline front bumper/engine bay connector on the engine bay cable harness.
 VIN start: YSREA3YB0SB020183 VIN end: YSREE3YBXSB024150
 Chassis start: 0020183 Chassis end: 0024150
 A total of 969 U.S. Vehicles is affected by this recall.

software version installed in the vehicle (this may occur after a failed software download), and no Total Upgrade is available in VIDA, follow the instructions under "Service". Note! Do not replace any parts. A software product is available to align the software version in the CSD with the actual software version installed in the vehicle. Use "manual order" as Software Product is not visible in VIDA.

1. Check the charging settings on the vehicle's center screen, specifically the amperage setting.
 2. Set the amperage to 15A and have the customer attempt charging again with the affected charger.
 3. If the car does not charge at 15A, reduce the amperes further, down to 10A.

1. Check the charging settings on the vehicle's center screen, specifically the amperage setting.
 2. Set the amperage to 15A and have the customer attempt charging again with the affected charger.
 3. If the car does not charge at 15A, reduce the amperes further, down to 10A.

1. Check the charging settings on the vehicle's center screen, specifically the amperage setting.
 2. Set the amperage to 15A and have the customer attempt charging again with the affected charger.
 3. If the car does not charge at 15A, reduce the amperes further, down to 10A.

1. Check the charging settings on the vehicle's center screen, specifically the amperage setting.
 2. Set the amperage to 15A and have the customer attempt charging again with the affected charger.
 3. If the car does not charge at 15A, reduce the amperes further, down to 10A.

of driver seat and side mirrors to work, please follow the instructions under "Service".
 This only applies on vehicles with core specification = manual adjustable steering column (RR02 Steering Column Type Steering column type B manual adj. )

of driver seat and side mirrors to work, please follow the instructions under "Service".
 This only applies on vehicles with core specification = manual adjustable steering column (RR02 Steering Column Type Steering column type B manual adj. )

steering shaft plate sealing on certain model year 2025 Polestar 3 vehicles.
 Polestar has identified that the sealant amount that was applied between the body plate in the steering shaft area may be insufficient. As a result, water may enter the cabin and cause the carpet to become wet.
 The corrective action is to reseal the body plate.
 A total of 145 U.S. vehicles are affected by this service action.

Inspect the EVI release wire in the cargo area.

Performance AB, have decided to launch Delivery Action DP1037: PS3 GCCC reload on certain MY 2025 Polestar 3 vehicles.
 Polestar has identified that if a Grid Communication Charging Control (GCCC) reload is not performed prior to Pre-delivery software (PDS), there may be a risk of other issues during PDS.
 The corrective action is to perform a GCCC Reload before the Pre-delivery Software.
 A total of 13 U.S. vehicles are eligible for this Delivery Action.

1.Try pairing / charging upto 3 different alternative KeyFobs. Ideally, the pairing or charging should succeed with the first or second alternative KeyFob. If it still doesn't work after trying three different KeyFobs, proceed to the next step

Service Action SP1045: Polestar 3 AWD Torque Vectoring Dual Clutch (TVDC) drain plugs on certain model year 2025 Polestar 3 vehicles.
 Polestar investigations have identified that the drain plugs for the TVDC may not be torqued properly. As a result, leakage may occur.
 The corrective action is to check for leakage and replace the drain plugs if they are found to be leaking.
 NOTE: If no leakage is found, check and torque the drain plug screws according to the instruction. If leakage is found, the drain plug screws are not to be reused and must be replaced. We expect only a small number of vehicles will need to replace the drainplug screws.
 A total of 2,529 U.S. and 212 Canadian vehicles are affected by this service action.

Service Action SP1045: Polestar 3 AWD Torque Vectoring Dual Clutch (TVDC) drain plugs on certain model year 2025 Polestar 3 vehicles.
 Polestar investigations have identified that the drain plugs for the TVDC may not be torqued properly. As a result, leakage may occur.
 The corrective action is to check for leakage and replace the drain plugs if they are found to be leaking.
 NOTE: If no leakage is found, check and torque the drain plug screws according to the instruction. If leakage is found, the drain plug screws are not to be reused and must be replaced. We expect only a small number of vehicles will need to replace the drainplug screws.
 A total of 2,529 U.S. and 212 Canadian vehicles are affected by this service action.

download Software Product 32302038.

download Software Product 32302038.

Journal (TJ) and must be reported separately via a Nebula report. DO NOT replace any parts due to No Phone Sound issue.
 Partial improvements and extended diagnostic collections have been introduced in software release (1.4.12 SW). Please perform a software upgrade according to TJ 35361. If any issues remain after the upgrade, report them so we can collect logs and Nebula reports for further analysis.

1. 1 - 1 text doc and 1 png attachment - If customer complains of uneven temperature in front section with Climate set LO-LO and left side is warmer than right side, please follow advice under service. Remove the knee bolster airbag to gain access to the left side of the climate box and inspect the blend lever according to attached picture.

rattling noise on certain MY 2025 Polestar 3 vehicles.
 Polestar has identified that the hydraulic unit (MK C1) may cause a rattling noise when depressing the brake.
 The corrective action is to replace the hydraulic unit (MK C1) according to VIDA instructions.
 A total of 7 U.S. vehicles are eligible for this Delivery Action.