Powered byNHTSA|EPA|Community Reports|Updated
HomeTSBsPolestar2025 Polestar 2

2025 Polestar Polestar 2 TSBs

51 Technical Service Bulletins across 11 categories

Other

17 bulletins
11035014

This is a Technical Journal: Text plus 3 png files and 1 mp4 file CSD Stuck in Recovery Mode, iCUP.

Read full bulletin

Provide vehicle report.

11031084

This is a Technical Journal: Connectivity Certificates

11027157

This is a Technical Journal: PS IHU - Prior Approval.

Read full bulletin

In most cases, the IHU does not need to be replaced and can be retained by following the fault tracing in VIDA.
 If the normal fault tracing is unsuccessful, and the next step is to replace the IHU, this TJ must be followed

11022803

This is a Technical Journal: PS Critical Guidelines for Replacing IHU.

Read full bulletin

After replacing the IHU with one of the part numbers listed above, follow the steps below:
 1. Download IHU reload (select Yes for replaced HW)
 2. Perform a Total Upgrade
 3. Manually order and download SP 32303725

11021912

This is a Technical Journal: PS IHU - Prior Approval.

Read full bulletin

In most cases, the IHU does not need to be replaced and can be retained by following the fault tracing in VIDA.
 If the normal fault tracing is unsuccessful, and the next step is to replace the IHU, this TJ must be followed

11020569

This is a Technical Journal: DTC CEM B109A4A Incorrect BBS.

Read full bulletin

This DTC is not valid, and it does not affect the function. Erase the DTC and release the vehicle back to the customer.
 A SW solution is planned during 2025 quarter 4

11015987

This is a Technical Journal: Issue connecting Digital Key with SW 3.2.4.

Read full bulletin

Contact Support Needed.

11012573

This is a Technical Journal: Issue connecting Digital Key with SW 3.2.4.

Read full bulletin

Contact Support Needed.

11011730

This is a Technical Journal: Shudder/Vibrations during acceleration.

Read full bulletin

If shudder/vibration is still present in seat/structure during medium-to-hard acceleration replace both rear driveshafts.

11009783

This is a Technical Journal: DIM Message and DTC IEM P060796.

Read full bulletin

Do not replace any parts, clear the DTCs, and release the vehicle to the customer

11008836

This is a Technical Journal: Issue connecting Digital Key with SW 3.2.4.

Read full bulletin

Contact Support Needed.

11008835

This is a Technical Journal: ESM Communication DTCs.

Read full bulletin

Replace front ESM unit according to VIDA.

11008812

This is a Technical Journal: Issue connecting Digital Key with SW 3.2.4.

Read full bulletin

Contact Support Needed.

11008811

This is a Technical Journal: ESM Communication DTCs.

Read full bulletin

Replace front ESM unit according to VIDA.

11008788

This is a Technical Journal: Issue connecting Digital Key with SW 3.2.4.

Read full bulletin

Contact Support Needed.

11008787

This is a Technical Journal: ESM Communication DTCs.

Read full bulletin

Replace front ESM unit according to VIDA.

11002689

This is a Technical Journal: ESM Communication DTCs.

Read full bulletin

Replace front ESM unit according to VIDA.

Infotainment

7 bulletins
11036236

This is a TJ - Text Only - No attachments - If the software version displayed in the CSD is not aligned with the actual...

Read full bulletin

software version installed in the vehicle (this may occur after a failed software download), and no Total Upgrade is available in VIDA, follow the instructions under "Service". Note! Do not replace any parts. A software product is available to align the software version in the CSD with the actual software version installed in the vehicle. Use "manual order" as Software Product is not visible in VIDA.

11035013

This is a TJ - Text plus 1 PDF - If the customer reports the navigation map in the DIM become black during driving or at...

Read full bulletin

start-up, follow the instructions under "Service" (see attached picture TJ_37516_1.pdf).

11035012

This is a Technical Journal - Text plus 1 .png attachment- If during a Software Download (SWDL) at the workshop, and...

Read full bulletin

connected to VIDA, the CSD (Center Stack Display) turns black and the IHU (Infotainment Head Unit) becomes stuck in programming mode or is unresponsive, follow the advice under "Service". This TJ concerns ICUP vehicles / Vehicles with Variant Designation Number (VDN) Code RP03.

11032609

This is a TJ - Text plus 3 PD's - If customer complains about any of the symptoms regarding Bluetooth / Cellular as...

Read full bulletin

noted in this TJ Do not replace any components for this issue, follow but not limited to the 10 steps, and all instructions under "Service".

11031085

This is a Technical Journal - Text plus 1 .png attachment- If during a Software Download (SWDL) at the workshop, and...

Read full bulletin

connected to VIDA, the CSD (Center Stack Display) turns black and the IHU (Infotainment Head Unit) becomes stuck in programming mode or is unresponsive, follow the advice under "Service".
 This TJ concerns ICUP vehicles / Vehicles with Variant Designation Number (VDN) Code RP03.

11027156

This is a Technical Journal - If during a Software Download (SWDL) at the workshop, and connected to VIDA, the CSD...

Read full bulletin

(Center Stack Display) turns black and the IHU (Infotainment Head Unit) becomes stuck in programming mode or is unresponsive, follow the advice under "Service".
 This TJ concerns ICUP vehicles / Vehicles with Variant Designation Number (VDN) Code RP03.

11025980

This is a Technical Journal - If during a Software Download (SWDL) at the workshop, and connected to VIDA, the CSD...

Read full bulletin

(Center Stack Display) turns black and the IHU (Infotainment Head Unit) becomes stuck in programming mode or is unresponsive, follow the advice under "Service".
 This TJ concerns ICUP vehicles / Vehicles with Variant Designation Number (VDN) Code RP03.

Lighting

6 bulletins
11035009

This is a Technical Journal: Headlamp condensation inside lens - Note that normal condensation will not be solved by replacing the headlamp.

Read full bulletin

The headlamps are designed to withstand moisture and the functionality of the lamp is not affected by condensation. To avoid or eliminate moisture in the headlamps, use the car regularly. The car also needs to be used for longer period of time with low beam on

11031087

This is a Technical Journal: Headlamp condensation inside lens - Note that normal condensation will not be solved by replacing the headlamp.

Read full bulletin

The headlamps are designed to withstand moisture and the functionality of the lamp is not affected by condensation.
 To avoid or eliminate moisture in the headlamps, use the car regularly. The car also needs to be used for longer period of time with low beam on

11027159

This is a Technical Journal: Headlamp condensation inside lens - Note that normal condensation will not be solved by replacing the headlamp.

Read full bulletin

The headlamps are designed to withstand moisture and the functionality of the lamp is not affected by condensation.
 To avoid or eliminate moisture in the headlamps, use the car regularly. The car also needs to be used for longer period of time with low beam on

11023535

This is a TJ - Text only - No attachment - If the customer claims the Service Reminder Indicator (SRI) lamp is...

Read full bulletin

illuminated earlier than the actual service interval, please follow the instructions under "service". This is only valid for vehicles produced from, or DIM-units replaced after, structure week 2024w46 (when new BOSCH DIM-unit was introduced).

11015991

This is a Technical Journal: Changed front fog/cornering lights behavior.

Read full bulletin

This logic of the cornering lights is now changed in the cars with software version 3.3.16 or later

11015989

This is a Technical Journal: Headlamp condensation inside lens - Note that normal condensation will not be solved by replacing the headlamp.

Read full bulletin

The headlamps are designed to withstand moisture and the functionality of the lamp is not affected by condensation.
 To avoid or eliminate moisture in the headlamps, use the car regularly. The car also needs to be used for longer period of time with low beam on

Electrical

5 bulletins
11032607

This is a TJ - text only, no attachments - f the customer complains about a significant HV battery SoC drop after...

Read full bulletin

parking, please follow the advice under "service". Work is ongoing for a software fix and is planned for release in quarter 2 2026 for vehicles with structure week before 2023w46, and in quarter 4 2026 for vehicles with structure week 2023w46 and later.

11031083

This is a Technical Journal: Text Plus 1 .jpg Propulsion Message with DTC BECM P0A9500 and/or P0E2F00.

Read full bulletin

Perform a "High-voltage system overview" read out

11020562

This is a Technical Journal: Propulsion Message with DTC BECM P0A9500 and/or P0E2F00.

Read full bulletin

Perform a "High-voltage system overview" read out

11007848

This is a Technical Journal: Park Assistance System enhanced troubleshooting.

Read full bulletin

Water and/or dirt can be stuck between the sensor and the sensor holder.
 Verify that the holder is clean and test that water can easily be drained away via the drain hole and clean the sensor. For cleaning of sensors and holder use Isopropanol.

11005716

This is a Technical Journal: Improved 12V battery test in VIDA.

Read full bulletin

jump start the vehicle if needed. Read out the vehicle with VIDA and start the test.

Software & Calibration

4 bulletins
11032611

This is a TJ text only no attachments - If customer complains it is not possible to download or update third-party apps...

Read full bulletin

follow advice under "Service" Workaround is to perform a "factory reset". analysis will now continue to find the root cause

11021907

This is a Technical Journal: PS IHU - Software Download failure.

Read full bulletin

Follow procedure in Technical Journal.

11009785

This is a Technical Journal: Green stripe/pixels on CSD.

Read full bulletin

Software update.

11005714

This is a Technical Journal: "Disconnect charge cable" message, none attached.

Read full bulletin

An improved software is available in VIDA from 2024 week 26 and planned to be available via OTA a few weeks later.

HVAC & Climate

3 bulletins
11029164

This is a Technical Journal: Text file + mp3 file Noise From The ERAD in Cold Climate Conditions.

Read full bulletin

Analysis is ongoing, and this journal will be updated accordingly

11023310

This is a Technical Journal: Noise From The ERAD in Cold Climate Conditions.

Read full bulletin

Analysis is ongoing, and this journal will be updated accordingly

11017048

This is a Technical Journal: Noise From The ERAD in Cold Climate Conditions.

Read full bulletin

Analysis is ongoing, and this journal will be updated accordingly

Body & Paint

3 bulletins
11020568

This is a Technical Journal: Window and Glass Claim Information Request.

Read full bulletin

Submit a TIE report.

11020564

This is a Technical Journal: Window and Glass Claim Information Request.

Read full bulletin

Submit a TIE report.

11015983

This is a Technical Journal: White patch defect in paint when removed rapgard.

Read full bulletin

Expose to outside sunlight for 48hrs.

Hybrid & EV

2 bulletins
11029168

This is a TJ - Text only - No attachment - If a customer reports that the DC charging power no longer exceeds 150 kW,...

Read full bulletin

please follow the advice under "Service".

11023527

This is a TJ - Text only - No attachment - If a customer reports that the DC charging power no longer exceeds 150 kW,...

Read full bulletin

please follow the advice under "Service".

Suspension

2 bulletins
11012574

This is a Technical Journal: AC Compressor Drilling Noise.

Read full bulletin

Proceed with replacement of the AC compressor bracket spring kit

11009795

This is a Technical Journal: Upper Front Suspension Noise.

Read full bulletin

replace upper bearing.

Air Bags & Safety

1 bulletin
11035006

This is a TJ - Text only - no attachment - Do not perform fault tracing or replace any parts before reading this journal.

Read full bulletin

An acceleration constraint from a standstill when the driver's seatbelt is unbuckled has been implemented and should be regarded as expected behavior. The models listed in this journal are the first to receive this software, but it will be rolled out progressively throughout the coming months to all BEV vehicles.

Engine

1 bulletin
11025983

This is a TJ If a customer experiences a "Propulsion System Service Required" message in the DIM, and the DTC IEM...

Read full bulletin

P0CBC62 is stored, please follow the advice under "Service". There have been cases where the IEM has been replaced incorrectly for this DTC, and instead, a faulty one-way valve in the coolant system was the root cause.
 To determine if this coolant valve is faulty, the IEM transistor temperature parameters for phases U, V, and W can be monitored and plotted with VIDA.