2020 Peterbilt 567 TSBs
88 Technical Service Bulletins across 14 categories
Categories
Engine
23 bulletinsAn exhaust manifold slip joint seal kit is now available for EPA 2017-2024 PACCAR MX-13 engines.
This optional software update is now available for chassis equipped with EMY 2021B-2023 PACCAR MX-11 and MX-13 engines.
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This update provides customers with additional time to service their trucks before a DEF-related derate occurs. The software is being offered to customers in alignment with recently updated regulatory agency guidance.
"An optional software update will be available on 07/06/2026 for chassis equipped with EMY 2021B-2023PACCAR MX-11 and MX-13 engines.
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This update provides customers with additional time to service theirtrucks before a DEF-related derate occurs. The software is being offered to customers in alignment withrecently updated regulatory agency guidance."
KW & PB DEF Quality Sensor part number Q21-6127-001 for Cummins X15 engines has been added to this warranty policy.
EPA17-24 MX Fuel Injector Connector - This bulletin has been revised to include all EPA17-24 and CARB24 PACCAR MX...
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engines.
Engine Air Filter Servicing UPDATE - Procedures are available to support the maintenance, service intervals, and intake...
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system inspection process for all engine air intake system components.
Procedure pictures updated for clarity.
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When troubleshooting Cummins X15 fault codes 555 or 556, follow this additional testing, inspection, and documentation procedure to help identify the root cause of dusted engines. This is not a stand-alone process but must be used alongside Cummins troubleshooting steps. Cummins Quickserve will reference this bulletin for fault codes 555 or 556.
Info Only Unnecessary starter replacements can result from customer complaints regarding engine starting issues.
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A new Starter Troubleshooting Guide has been created to provide a comprehensive list of starting system checks, which should reduce unnecessary starter replacements and associated warranty claims. Engine starting system warranty claims now require a completed Starter Checklist, a Battery Pack Midtronics Report, and a Cable Drop Midtronics Report. Claims filed without these documents may be denied.
Fix As Fail The height control valve (HCV) rod on vehicles with low air leaf suspensions is prone to toggling over center during rough road conditions.
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With full suspension articulation, HCV bracket flexes and toggles over center the HCV linkage, which results in either deflated airbags or makes them unable to inflate. Fix-as-fail start date is 07/30/2024.
This campaign is the final opportunity to replace the oil filter screw cap to reduce occurrences of broken bypass valve tabs.
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Broken oil valve tabs can cause oil flow obstruction to critical engine parts, resulting in serious engine damage. Customers that do not receive this repair may be responsible for progressive engine damage caused by broken oil bypass valve tabs.
Info Only - PACCAR is introducing Over-the-Air (OTA) software updates for engine MY17 and newer chassis equipped with...
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Cummins X15, X12, ISX12, ISX12N, L9N, PX-7, and PX-9 engines The technology will leverage the existing Remote Diagnostic cs hardware to deliver secure software updates remotely. This will reduce downtime and save on maintenance costs for eligible vehicles.
Fix-As-Fail On certain chassis with Low Air Leaf Suspension or Low-Low Air Leaf Suspension, the Height Control Valve...
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(HCV) arm may be rubbing on other components when the bend in the arm is facing outboard. Flipping the bend in the HCV arm inboard prevents the rub.
Fix-As-Fail A hill start assist (HSA) valve plumbing revision eliminates ice buildup in the HSA valve exhaust in cold...
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weather.
The Turbo Inlet Elbow is susceptible to tearing, potentially allowing dust to enter the engine.
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The Turbo Inlet Elbow will be replaced with an improved part.
Retrofit - The emissions exemption will be expiring on 5/15/2022 for certain pre-production vehicles equipped with...
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PACCAR MX-11 and MX-13 EPA 2021 Emissions engines. Production-level components are now available to make these vehicles compliant.
Non-Safety Campaign - Vehicles with a Cummins X15 engine and Horton fan drive may set Diagnostic Trouble Code (DTC) 6637...
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and/or 3838 due to fan speed that results in the fan remaining activated until the power is cycled. A new controller will resolve the issue.
Safety RecallHill Start Assist (HSA) Valve Clearance NHTSA ID: 21V-648, TC: 2021-521.
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Crossmember mounted Hill Start Assist valve may not have sufficient clearance to the rear axle, resulting in hose or fitting damage. Damage could cause the loss of rear brake signal, resulting in reduced braking capability and increasing the risk of a crash.
Safety Campaign - Cummins Engine Flywheel Capscrews improperly torqued.
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Cummins Recall C2402.
"Safety Recall: NHTSA recall number is 20V130.
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A defect, which relates to motor vehicle safety, may exist in certain Model 365, 389, 567, and 579 vehicles manufactured between April 18, 2014 and March 09, 2020 with a left-hand under hood jumper start terminal. Jumper terminal battery cables may be too long, or eligible for improved routing. Battery cables that are too long may chafe against the left front suspension leaf spring, which could cause a short circuit, fire under the hood, or increased risk of crash. "
Safety Recall Interim Bulletin: Peterbilt has decided that a defect, which relates to motor vehicle safety, may exist in...
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certain Model 365, 389, 567, and 579 vehicles manufactured between April 18, 2014 and September 30, 2019 with a left-hand under hood jumper start terminal. Your vehicle may have jumper terminal battery cables that are too long, or are eligible for improved routing. Battery cables that are too long may chafe against the left front suspension leaf spring, which could cause a short circuit, fire under the hood, or increased risk of crash.
Safety Recall: Peterbilt Motors Company has determined that a defect, which relates to motor vehicle safety, may exist...
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in certain model 348, 367, 389, 520 or 567 vehicles manufactured between November 22, 2019 and December 5, 2019. Output shafts may not have been correctly heat-treated and could break near the pinion nut. Resolution is to inspect the driveshaft to verify the julian date, and if witin th esupect date rate,, replace the output shaft.
Fix-As-Fail - Composite fittings used in the cooling system may crack, resulting in coolant leaks.
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Brass fittings are available to replace the composite fittings.
Safety Recall: Peterbilt Motors Company has determined that a defect, which relates to motor vehicle safety, may exist...
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in certain model year 2020 Model 567 and 579 vehicles manufactured between 2/15/2019 and 3/15/2019. The upper mirror in the side mirror assemblies could fall from the housing and limit the visibility of the driver. The mirror and carrier will be inspected to verify the Mekra Lang manufacture date and replaced if necessary.
Electrical
16 bulletinsThe procedure has been updated to include additional steps for verifying the software level on the vehicle electronic...
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control unit (VECU2) and digital display (DD). Steps have also been added to the PACCAR Common Rail Injection 2 (PCI2) software verification.
Fix As Fail Updated: Two part numbers added: 1818119 DPF Delta Pressure Sensors for MX-13-2 EMY18 2200138 DPF Delta...
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Pressure Sensors for MX-13 -2, EMY19 Per Environment and Climate Change Canada (ECCC) regulations and guidance (Canadian Environmental Protection Act, 1999 (CEPA)), a letter has been provided to owners of Canadian registered chassis that provides a list of emissions components that have been reported (to ECCC) as having a defect.
Fix As Fail Chassis that were manufactured with certain battery cable routing brackets may experience rubbing or...
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chafing of the battery cables.
Fix-As-Fail Due to undersupply issues, only a limited supply of Diesel Exhaust Fluid (DEF) sensors are available.
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As a temporary solution, after PACCAR confirms a DEF sensor is not available, a temporary software update will allow a vehicle to continue operation with a failed DEF sensor by disabling the DEF sensor diagnostics.
Safety Recall Cummins Fuel Rail Leak NHTSA ID: 21V391 / TC: 2021-323, Cummins Recall: C2423.Cummins PX9 and ISX12 fuel...
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rails may leak around a sealing washer, potentially resulting in fuel leaks.Undetected prolonged diesel fuel spray in the presence of an ignition source may increase the risk of fire.
Non-Safety Campaign Chassis with the City Horn option may generate unexpected alerts.
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A VECU software update is available to resolve the issue.
Non-Safety Campaign The batteries may drain quickly due to the VECU not going to sleep.
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Updated VECU software is available to resolve the issue.
Information Only: This bulletin provides dealers with a battery warranty quick reference guide to ensure the...
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appropriate tests for battery warranty are performed in order to prevent battery warranty claims filed with incorrect or incomplete information.
Fix as Fail: For all conventional models, except 387/587, equipped with Side-of-Cab (SOC) exhaust and built from...
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03/6/2006 to 1/20/2020, the clamps that secure the SOC exhaust stacks may not be tightened properly. This may allow the exhaust stack to rotate and contact the cab or sleeper.
Fix as Fail: Peterbilt has determined in model 567 and 579 vehicles built after 2011, the door harnesses may fail due...
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to repeated door open and close cycles. Resolution is to replace the door harness with a more robust designed harness if a failure is experienced.
Information Only: Proper jump-starting voltage will eliminate high voltage related issues and equipment damage.
Information Only: The AutoStart System Test does not recognize the hood opening and closing when running the test on a...
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model 579 or 567 chassis equipped with a VECU software version 9.8 and 9.9. The issue will be fixed on a future VECU software update. This bulletin will be updated when the resolution is available.
Fix as Fail: Peterbilt has determined that certain models 567 and 579 vehicles built after January 01, 2013 with an...
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Espar fuel fire heater and SmartAir may have an auto On/Off malfunction at lower temperatures. User may experience lack of heat function on SmartAir if the set temperature is < 76 F. Resolution is to install a jumper harness.
Fix as Fail: Peterbilt has determined that model 567 and 579 vehicles built after January 01, 2013 and equipped with...
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Espar fuel fire heater and SmartAir may have temperature overshoot issue. User may experience higher sleeper interior temperature than the set temperature on the SmartAir control. Resolution is to install an additional external temperature sensor on the sleeper control panel.
Fix as Fail Vehicles are susceptible to noise interference due to an incorrect V-Can wiring in the roof harness.
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A procedure for installing a V-CAN overlay will correct this issue.
Information Only - Quick Reference Guide for Electric harness damage repairs.
Software & Calibration
9 bulletinsThe Condition, Chassis Affected, Service Action, Warranty, and Procedure sections have been updated to include the...
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latest prognostics bulletin verbiage.
"The software is not yet available.
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The bulletin will be updated when more information is available."
Procedures have been updated to include additional truck models in the service intervals table.
The attached procedures document has been updated with more detail and explanations.
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This is not a stand-alone procedure. Cummins Quickserve troubleshooting will specify the use of these procedures while troubleshooting specific fault codes.
Bogie Crossmember Torque Value Update - Procedure has been updated to correct torque values.
Condition, Chassis Affected, and Warranty sections updated with the following verbiage E311 must be flagged and open in...
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Service Information Record (SIR) at the time of RO open date to qualify. Also, Through Standard Warranty or any applicable active Extended Warranty verbiage was removed from Warranty section.
T016: Warranty section updated to include 0.5 hours for test drive.
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Recommended Repair T016C has been updated from 6.4 hours to 6.9 hours. SRT codes updated in PRWS Claim Coding Table: B25-17A for 6.9 hours created to replace all other codes. 26-040: Warranty section updated to include 0.5 hours for test drive. Recommended Repair 26040C has been updated from 6.4 hours to 6.9 hours. SRT codes updated in PRWS Claim Coding Table: B25-17A for 6.9 hours created to replace all other codes.
The service information for Bendix Air Dryer maintenance is being updated to include new procedures.
Information Only - Vehicles built with NAMUX software from 2013 to present may experience accuracy issues with the tachometer.
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The issue can be temporarily resolved using any one of the included procedures.
Transmission
8 bulletinsNon-Safety Campaign: Drivers of vehicles equipped with PACCAR TX-12 transmissions may experience harsh shifts and gear grinding noise.
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Premature Main Drive Gear damage may occur due to clutch housing and main case countershaft bearing bore wear.
Non-Safety Campaign: Eaton Endurant transmissions may experience premature Main Drive Gear damage due to clutch housing...
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and main case countershaft bearing bore wear. A Clutch Housing Front Cover Kit will be installed to address the issue.
Fix-as-Fail: Radio does not mute when truck with auto trans is placed in reverse.
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Software flash resolves issue.
Fix-As-Fail - Prior versions of Eaton Endurant transmission software may be prone to setting Linear Clutch Actuator...
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(LCA) fault codes leading to possible LCA hardware replacement.
Non-safety campaign: Vehicles equipped with an Eaton Endurant 12 speed transmission may experience transmission service...
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lamp activation, no gear engagement from neutral, and/or DTC 511 FMI 7 or 10 is set. Resolution is to update the transmission software and calibrations.
Fix-As-Fail - Prior versions of PACCAR transmission software may be prone to setting Linear Clutch Actuator (LCA) fault...
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codes leading to possible LCA hardware replacement.
Fix as Fail: Certain model 579 and 567 vehicles equipped with Eaton Endurant or PACCAR AMT transmissions, built between...
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5/01/2017 and 4/07/2019, may have a fluid pressure sensor rubbing or experiencing hard interference with routing brackets, power cables, wiring harnesses, or air lines in the drivers side frame rail.
Non Safety Campaign: ZF (supplier) steering gear boxes may have a sealing plug not seated corrected allowing power...
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steering fluid loss.
Other
6 bulletins"Kenworth: Dealers should check the chassis list and SIR weekly for VIN changes.
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2 chassis added to the chassis list. Peterbilt: Dealers should check the chassis list and SIR weekly for VIN changes. 10 chassis added to the chassis list."
One-Piece Aluminum Crossmember Repair - Repair procedures are available to support the replacement of intermediate or...
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midship one-piece aluminum crossmembers.
21PBN LNG/CNG Methane Detecti on System Will Not Warn Operator if System Loses Power NHTSA ID:21V00N, TC: 2021-793
Information only: In 2020, Peterbilt and Kenworth began using the same M10, M12, M16, and M20 frame fasteners on all vehicles.
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Torque specifications for these fasteners are different from previous fasteners.
Fix-As-Fail: Two separate causes have been identified as root cause of intermittent low coolant indicator illumination.
Fix-As-Fail ? Intermittent throttle hesitation may be encountered after installing an optional PTO connector.
Body & Paint
6 bulletinsIncorrect air filters may be inadvertently installed in certain chassis equipped with under-hood Donaldson air filter...
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housings.
Troubleshooting procedures for 2.1m cab power windows are now available.
This recently published bulletin has been updated to include inspection procedures to assess if a hood is repairable.
Information Only Vehicles equipped with Digital Vision System (DVS) Mirror Mounted Cameras, that do not have optional...
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left-hand or right-hand blind spotters, may set false Diagnostic Trouble Codes (DTC) 522490-9 or 522491-9. These DTCs can be ignored if corresponding blind spotter is not equipped. The next Digital Vision System Mirrors (DVS-M) software update will correct these false DTCs.
Information Only - Rear axle Quarter Fenders with less than two inches of clearance between the top of the quarter...
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fender and the bottom of the trailer/equipment are susceptible to damage. The lack of clearance could result in cracked/broken quarter fenders or complete separation if undetected or un-remedied.
Information Only Windshield washer pumps have a high No Trouble Found rate.
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Washer pumps may fail to spray due to a clogged filter.
Pre-Delivery & Maintenance
4 bulletins105 chassis have been removed from the chassis list and unflagged in PRWS due to expiration of applicable warranty coverage.
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Total chassis population is 732.
7/700 Service Agreement - Letter Only.
Information only: Hendrickson Softek front axle maintenance intervals and requirements.
Information Only This bulletin provides information about the California Air Resources Board (CARB) Periodic Smoke...
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Inspection Program (PSIP) and Heavy Duty Vehicle Inspection Program (HDVIP).
HVAC & Climate
4 bulletinsFix-as-Fail - HVAC Intermittently Stops Blowing Cold Air
Fix as Fail The HVAC system, on model 579 and 567 vehicles manufactured since 1/20/2012 may have inadequate temperature control.
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The HVAC may intermittently stop blowing cold air, typically after a truck restart. Driver may notice the system returns to normal after key cycle. The remedy is updating HVAC software.
Information Only: This bulletin provides guidance for repairing an air-conditioning system after internal failure of the...
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A/C compressor.
Fix as Fail HVAC system may demonstrate inadequate temperature control, be stuck in defrost mode, or have intermittent...
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changes in fan speed that can be remedied with an updated HVAC software.
Fuel System
3 bulletinsDue to major data carriers phasing out 3G networks, chassis currently utilizing first generation Peoplenet Mobile...
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Gateway (PMG001) will experience severe 3G service degradation as early as January of 2022. Chassis currently utilizing 3G antennas as a primary antenna may experience this degradation.
A frame mounted left-hand marker light bracket interferes with the rear fuel tank fill location.
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A redesigned bracket can be purchased that relocates the marker bracket to the front fuel tank bracket to eliminate interference.
Non-Safety Campaign - Certain chassis equipped with certain Goodyear tires received a Greenhouse Gas (GHG) label that...
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does not reference the correct tire emissions identifier related to new rolling resistance data.
Brakes
3 bulletinsSafety Recall Work Brake May Unintentionally Disengage NHTSA ID: 21V906, TC: 2021-713.
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The work brake (also known as winch brake) may unintentionally disengage during winching operations, releasing the service brakes, increasing the risk of crash or injury. The VECU software will be updated to correctly set the speed interlock parameter.
Fix as Fail: Peterbilt has determined that certain model 348, 365, 367, 382, 384, 386, 388, 389, 567, 579, and 587...
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trucks, built between 4/13/2010 and 3/16/2020 and equipped with a flush mounted battery box, utilized rubber washers that could rub through and cause the aluminum box mounting tabs to rub directly on the steel frame brackets. This could result in cracked battery box mounting angles. Resolution is to add the reinforcement bracket(s) to affected vehicles.
Fix-As-Fail - Bendix New-Gen Lightweight Steer Axle Drum Brake Spider Cracking
Lighting
3 bulletinsSafety Recall Interim Notification - The Daytime Running Lamps (DRLs) may turn off while the vehicle is in motion and...
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the headlamps, fog lamps or turn signals are not on. This is non-compliant with Canadian Regulation CMVSS 108, which states that the DRLs must be on while the vehicle is in motion without certain other lamps being activated. This bulletin will be updated when a repair is available.
Fix as Fail: Peterbilt has introduced an improved mounting bracket for low mount air tanks for vehicles built between...
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January 01, 2017 and July 06, 2020. Torsional vibration may stress the currently-installed brackets and cause them to fail near the bottom of the frame rail.
Safety Recall: Peterbilt has decided that a condition could exist in certain model 348, 365, 367, 389, 520, and 567...
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vehicles built between 11/19/2019 and 4/09/2020. Vehicles equipped with Watson & Chalin SL2065 lift axles may have lower rear pivot bolts that are not long enough to sufficiently engage the locking feature of the corresponding nuts. In some cases, this condition may cause a loss of clamp load of the pivot joint (arm to axle). Extended use of the lift axle in this condition can result in foreign object debris on the roadway, increasing the risk of a crash and/or injury.
Suspension
1 bulletinModel 567 Hood Strut Support Structure -A new procedure is now available to install hood structure reinforcements on...
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Model 567 and 567 BEV chassis, improving performance and durability.
Tires & Wheels
1 bulletinInterim Safety Recall Methane detection system will not warn the operator if the system loses power.
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The driver could be unaware of an issue with the methane detection system or excessive methane present, increasing the risk of a fire, crash and/or personal injury. The repair procedure will be added when it is available.
Infotainment
1 bulletinSmartNav 2.0 Hardware retrofit for quality validation and vehicle validation units.