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2018 Peterbilt 389 TSBs

52 Technical Service Bulletins across 13 categories

Engine

13 bulletins
11037451

An exhaust manifold slip joint seal kit is now available for EPA 2017-2024 PACCAR MX-13 engines.

11032284

EPA17-24 MX Fuel Injector Connector - This bulletin has been revised to include all EPA17-24 and CARB24 PACCAR MX...

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engines.

11028314

Procedure pictures updated for clarity.

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When troubleshooting Cummins X15 fault codes 555 or 556, follow this additional testing, inspection, and documentation procedure to help identify the root cause of dusted engines. This is not a stand-alone process but must be used alongside Cummins troubleshooting steps. Cummins Quickserve will reference this bulletin for fault codes 555 or 556.

11010926

Info Only Unnecessary starter replacements can result from customer complaints regarding engine starting issues.

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A new Starter Troubleshooting Guide has been created to provide a comprehensive list of starting system checks, which should reduce unnecessary starter replacements and associated warranty claims. Engine starting system warranty claims now require a completed Starter Checklist, a Battery Pack Midtronics Report, and a Cable Drop Midtronics Report. Claims filed without these documents may be denied.

11005516

Fix As Fail The height control valve (HCV) rod on vehicles with low air leaf suspensions is prone to toggling over center during rough road conditions.

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With full suspension articulation, HCV bracket flexes and toggles over center the HCV linkage, which results in either deflated airbags or makes them unable to inflate. Fix-as-fail start date is 07/30/2024.

10225578

Info Only - PACCAR is introducing Over-the-Air (OTA) software updates for engine MY17 and newer chassis equipped with...

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Cummins X15, X12, ISX12, ISX12N, L9N, PX-7, and PX-9 engines The technology will leverage the existing Remote Diagnostic cs hardware to deliver secure software updates remotely. This will reduce downtime and save on maintenance costs for eligible vehicles.

10222269

Fix-As-Fail On certain chassis with Low Air Leaf Suspension or Low-Low Air Leaf Suspension, the Height Control Valve...

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(HCV) arm may be rubbing on other components when the bend in the arm is facing outboard. Flipping the bend in the HCV arm inboard prevents the rub.

10198760

An engine software update is required to resolve OBD system readiness, DEF doser diagnostics, and otherOBD system...

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software related issues.

10194769

Selected engines have been identified to receive a camshaft inspection and an update for improved camshaft lubrication.

10174763

"Safety Recall: NHTSA recall number is 20V130.

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A defect, which relates to motor vehicle safety, may exist in certain Model 365, 389, 567, and 579 vehicles manufactured between April 18, 2014 and March 09, 2020 with a left-hand under hood jumper start terminal. Jumper terminal battery cables may be too long, or eligible for improved routing. Battery cables that are too long may chafe against the left front suspension leaf spring, which could cause a short circuit, fire under the hood, or increased risk of crash. "

10173211

Safety Recall Interim Bulletin: Peterbilt has decided that a defect, which relates to motor vehicle safety, may exist in...

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certain Model 365, 389, 567, and 579 vehicles manufactured between April 18, 2014 and September 30, 2019 with a left-hand under hood jumper start terminal. Your vehicle may have jumper terminal battery cables that are too long, or are eligible for improved routing. Battery cables that are too long may chafe against the left front suspension leaf spring, which could cause a short circuit, fire under the hood, or increased risk of crash.

10164378

Fix-As-Fail - Composite fittings used in the cooling system may crack, resulting in coolant leaks.

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Brass fittings are available to replace the composite fittings.

10152534

Non-Safety Campaign: Vehicles built with MY2018 PACCAR MX Engine may have improper grounding from the air dryer pressure ground signal.

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Improper grounding creates faults and signal noise and potential DTCs.

Electrical

9 bulletins
11010896

Fix-As-Fail The window switch fails prematurely due to excessive amperage flowing through the window switch circuit.

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A new door harness design has been developed to prevent failures. Fix-As-Fail start date is 11/11/2024.

10232162

Fix As Fail Chassis that were manufactured with certain battery cable routing brackets may experience rubbing or...

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chafing of the battery cables.

10201965

Fix-As-Fail Due to undersupply issues, only a limited supply of Diesel Exhaust Fluid (DEF) sensors are available.

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As a temporary solution, after PACCAR confirms a DEF sensor is not available, a temporary software update will allow a vehicle to continue operation with a failed DEF sensor by disabling the DEF sensor diagnostics.

10177021

Information Only: This bulletin provides dealers with a battery warranty quick reference guide to ensure the...

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appropriate tests for battery warranty are performed in order to prevent battery warranty claims filed with incorrect or incomplete information.

10177019

Fix as Fail: For all conventional models, except 387/587, equipped with Side-of-Cab (SOC) exhaust and built from...

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03/6/2006 to 1/20/2020, the clamps that secure the SOC exhaust stacks may not be tightened properly. This may allow the exhaust stack to rotate and contact the cab or sleeper.

10173212

Information Only Vehicles may have the connector seals on the wheel speed sensor incorrectly installed, which may lead...

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to water intrusion and corrosion in some vehicles.

10173205

Information Only: Proper jump-starting voltage will eliminate high voltage related issues and equipment damage.

10172036

Information Only: Vehicles may have the connector seal on the wheel speed sensor incorrectly installed, which may lead...

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to sensor corrosion.

10162392

Information Only - Quick Reference Guide for Electric harness damage repairs.

Software & Calibration

7 bulletins
11035111

The Condition, Chassis Affected, Service Action, Warranty, and Procedure sections have been updated to include the...

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latest prognostics bulletin verbiage.

11032293

The attached procedures document has been updated with more detail and explanations.

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This is not a stand-alone procedure. Cummins Quickserve troubleshooting will specify the use of these procedures while troubleshooting specific fault codes.

11019217

T016: Warranty section updated to include 0.5 hours for test drive.

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Recommended Repair T016C has been updated from 6.4 hours to 6.9 hours. SRT codes updated in PRWS Claim Coding Table: B25-17A for 6.9 hours created to replace all other codes. 26-040: Warranty section updated to include 0.5 hours for test drive. Recommended Repair 26040C has been updated from 6.4 hours to 6.9 hours. SRT codes updated in PRWS Claim Coding Table: B25-17A for 6.9 hours created to replace all other codes.

10219235

The service information for Bendix Air Dryer maintenance is being updated to include new procedures.

10169787

Information Only - Vehicles built with NAMUX software from 2013 to present may experience accuracy issues with the tachometer.

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The issue can be temporarily resolved using any one of the included procedures.

10154733

Information: Bendix ACOM Software version 6.16.5.0 for diagnostics may introduce an unrecoverable error.

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Notice to dealers to replace this version with older software version until Bendix introduces new version.

10143649

Information - Recommended Practices for Updating ESA Software

Brakes

5 bulletins
10206090

Safety Recall Work Brake May Unintentionally Disengage NHTSA ID: 21V906, TC: 2021-713.

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The work brake (also known as winch brake) may unintentionally disengage during winching operations, releasing the service brakes, increasing the risk of crash or injury. The VECU software will be updated to correctly set the speed interlock parameter.

10179370

Fix as Fail: Peterbilt has determined that certain model 348, 365, 367, 382, 384, 386, 388, 389, 567, 579, and 587...

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trucks, built between 4/13/2010 and 3/16/2020 and equipped with a flush mounted battery box, utilized rubber washers that could rub through and cause the aluminum box mounting tabs to rub directly on the steel frame brackets. This could result in cracked battery box mounting angles. Resolution is to add the reinforcement bracket(s) to affected vehicles.

10177935

Fix-As-Fail - Bendix New-Gen Lightweight Steer Axle Drum Brake Spider Cracking

10174764

Safety Recall Bulletin: Updated with permanent repair path for phase 1 vehicles.

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The Tractor ABS Lamp May Not Illuminate When ABS Controller Loses Battery and/or Ignition Power. NHTSA recall number is 18V368. Non compliance to FMVSS and CMVSS 121 and 136. Resolution is to Reflash software.

10174762

Safety Recall Interim Bulletin: The Tractor ABS Lamp May Not Illuminate When ABS Controller Loses Battery and/or Ignition Power.

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NHTSA recall number is 20V199 Non compliance to FMVSS and CMVSS 121 and 136. Resolution is to Reflash software.

Other

4 bulletins
11037541

"Kenworth: Dealers should check the chassis list and SIR weekly for VIN changes.

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2 chassis added to the chassis list. Peterbilt: Dealers should check the chassis list and SIR weekly for VIN changes. 10 chassis added to the chassis list."

10227167

34-093 Model 389 78-inch Sleeper 12V Power Port Supplier Change

10173583

DEF tank covers may become loose and potentially crack on vehicles built before October 2019 with DEF tank part number...

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M86-6221-003**(TANK-DEF MEDIUM ASSY) and M86-6222-003**(TANK-DEF LARGE, ASSY). Resolution is to resolve the vibration on the tank cover by adding bottom tank washers.

10164375

Fix-As-Fail: Two separate causes have been identified as root cause of intermittent low coolant indicator illumination.

Pre-Delivery & Maintenance

4 bulletins
11035343

105 chassis have been removed from the chassis list and unflagged in PRWS due to expiration of applicable warranty coverage.

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Total chassis population is 732.

11009757

7/700 Service Agreement - Letter Only.

10176033

Information only: Hendrickson Softek front axle maintenance intervals and requirements.

10165583

Information Only This bulletin provides information about the California Air Resources Board (CARB) Periodic Smoke...

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Inspection Program (PSIP) and Heavy Duty Vehicle Inspection Program (HDVIP).

Fuel System

2 bulletins
10227181

Certain model 389 chassis are experiencing freezing of the A/C evaporator or frosting of the compressor and suction line.

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A field resolution is available to solve this issue.

10208758

Due to major data carriers phasing out 3G networks, chassis currently utilizing first generation Peoplenet Mobile...

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Gateway (PMG001) will experience severe 3G service degradation as early as January of 2022. Chassis currently utilizing 3G antennas as a primary antenna may experience this degradation.

Transmission

2 bulletins
10225580

Clutch pedal linkage lubrication service interval information is missing from the Service manual for Model 365, 367, and...

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389 chassis.

10163419

Fix as Fail: Vehicles with Eaton Ultrashift Plus or Fuller Advantage Automated transmissions may display fault codes...

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and/or have clutch release problems due to broken clutch levers. Resolution is to replace the clutch.

Body & Paint

2 bulletins
10188550

Information Only Windshield washer pumps have a high No Trouble Found rate.

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Washer pumps may fail to spray due to a clogged filter.

10159674

Information Only: Proper instructions for closure of power distribution box cover to prevent corrosion.

Infotainment

1 bulletin
10186168

SmartNav 2.0 Hardware retrofit for quality validation and vehicle validation units.

Lighting

1 bulletin
10182219

Fix as Fail: Peterbilt has introduced an improved mounting bracket for low mount air tanks for vehicles built between...

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January 01, 2017 and July 06, 2020. Torsional vibration may stress the currently-installed brackets and cause them to fail near the bottom of the frame rail.

HVAC & Climate

1 bulletin
10168703

Information Only: This bulletin provides guidance for repairing an air-conditioning system after internal failure of the...

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A/C compressor.

Suspension

1 bulletin
10165711

Non Safety Campaign: Peterbilt has determined that certain Model 365, 384, 386, 388, 389, 3895, 587 and 579 vehicles...

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built between March 27, 2012 and January 20, 2019 with Flex Air suspension in a 6x2 configuration have U-bolts that may fail prematurely.