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2020 Peterbilt 348 TSBs

35 Technical Service Bulletins across 13 categories

Engine

7 bulletins
11010926

Info Only Unnecessary starter replacements can result from customer complaints regarding engine starting issues.

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A new Starter Troubleshooting Guide has been created to provide a comprehensive list of starting system checks, which should reduce unnecessary starter replacements and associated warranty claims. Engine starting system warranty claims now require a completed Starter Checklist, a Battery Pack Midtronics Report, and a Cable Drop Midtronics Report. Claims filed without these documents may be denied.

11005516

Fix As Fail The height control valve (HCV) rod on vehicles with low air leaf suspensions is prone to toggling over center during rough road conditions.

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With full suspension articulation, HCV bracket flexes and toggles over center the HCV linkage, which results in either deflated airbags or makes them unable to inflate. Fix-as-fail start date is 07/30/2024.

10225578

Info Only - PACCAR is introducing Over-the-Air (OTA) software updates for engine MY17 and newer chassis equipped with...

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Cummins X15, X12, ISX12, ISX12N, L9N, PX-7, and PX-9 engines The technology will leverage the existing Remote Diagnostic cs hardware to deliver secure software updates remotely. This will reduce downtime and save on maintenance costs for eligible vehicles.

10222269

Fix-As-Fail On certain chassis with Low Air Leaf Suspension or Low-Low Air Leaf Suspension, the Height Control Valve...

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(HCV) arm may be rubbing on other components when the bend in the arm is facing outboard. Flipping the bend in the HCV arm inboard prevents the rub.

10209699

Fix-As-Fail A hill start assist (HSA) valve plumbing revision eliminates ice buildup in the HSA valve exhaust in cold...

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weather.

10169785

Safety Recall: Peterbilt Motors Company has determined that a defect, which relates to motor vehicle safety, may exist...

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in certain model 348, 367, 389, 520 or 567 vehicles manufactured between November 22, 2019 and December 5, 2019. Output shafts may not have been correctly heat-treated and could break near the pinion nut. Resolution is to inspect the driveshaft to verify the julian date, and if witin th esupect date rate,, replace the output shaft.

10164378

Fix-As-Fail - Composite fittings used in the cooling system may crack, resulting in coolant leaks.

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Brass fittings are available to replace the composite fittings.

Electrical

7 bulletins
10232162

Fix As Fail Chassis that were manufactured with certain battery cable routing brackets may experience rubbing or...

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chafing of the battery cables.

10201965

Fix-As-Fail Due to undersupply issues, only a limited supply of Diesel Exhaust Fluid (DEF) sensors are available.

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As a temporary solution, after PACCAR confirms a DEF sensor is not available, a temporary software update will allow a vehicle to continue operation with a failed DEF sensor by disabling the DEF sensor diagnostics.

10198809

Safety Recall Cummins Fuel Rail Leak NHTSA ID: 21V391 / TC: 2021-323, Cummins Recall: C2423.Cummins PX9 and ISX12 fuel...

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rails may leak around a sealing washer, potentially resulting in fuel leaks.Undetected prolonged diesel fuel spray in the presence of an ignition source may increase the risk of fire.

10177021

Information Only: This bulletin provides dealers with a battery warranty quick reference guide to ensure the...

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appropriate tests for battery warranty are performed in order to prevent battery warranty claims filed with incorrect or incomplete information.

10177019

Fix as Fail: For all conventional models, except 387/587, equipped with Side-of-Cab (SOC) exhaust and built from...

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03/6/2006 to 1/20/2020, the clamps that secure the SOC exhaust stacks may not be tightened properly. This may allow the exhaust stack to rotate and contact the cab or sleeper.

10173205

Information Only: Proper jump-starting voltage will eliminate high voltage related issues and equipment damage.

10162392

Information Only - Quick Reference Guide for Electric harness damage repairs.

Other

3 bulletins
11037541

"Kenworth: Dealers should check the chassis list and SIR weekly for VIN changes.

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2 chassis added to the chassis list. Peterbilt: Dealers should check the chassis list and SIR weekly for VIN changes. 10 chassis added to the chassis list."

10180726

Information only: In 2020, Peterbilt and Kenworth began using the same M10, M12, M16, and M20 frame fasteners on all vehicles.

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Torque specifications for these fasteners are different from previous fasteners.

10164375

Fix-As-Fail: Two separate causes have been identified as root cause of intermittent low coolant indicator illumination.

Fuel System

3 bulletins
10208758

Due to major data carriers phasing out 3G networks, chassis currently utilizing first generation Peoplenet Mobile...

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Gateway (PMG001) will experience severe 3G service degradation as early as January of 2022. Chassis currently utilizing 3G antennas as a primary antenna may experience this degradation.

10206087

Information Only: An improved procedure has been developed for servicing the fuel filter on model 348 chassis equipped...

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with a PX-9 and 11 5/8 frame rails.

10161054

Non-Safety Campaign - Certain chassis equipped with certain Goodyear tires received a Greenhouse Gas (GHG) label that...

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does not reference the correct tire emissions identifier related to new rolling resistance data.

Brakes

3 bulletins
10198814

Safety Recall TSE Brake Chamber Air Leak NHTSA ID: 21V328.

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Meritor brake chambers were built with a misaligned park spring, which may cause a fatigue hole in the diaphragm and an internal air leak. The affected brake chambers will be replaced.

10179370

Fix as Fail: Peterbilt has determined that certain model 348, 365, 367, 382, 384, 386, 388, 389, 567, 579, and 587...

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trucks, built between 4/13/2010 and 3/16/2020 and equipped with a flush mounted battery box, utilized rubber washers that could rub through and cause the aluminum box mounting tabs to rub directly on the steel frame brackets. This could result in cracked battery box mounting angles. Resolution is to add the reinforcement bracket(s) to affected vehicles.

10177935

Fix-As-Fail - Bendix New-Gen Lightweight Steer Axle Drum Brake Spider Cracking

Software & Calibration

2 bulletins
10219235

The service information for Bendix Air Dryer maintenance is being updated to include new procedures.

10169787

Information Only - Vehicles built with NAMUX software from 2013 to present may experience accuracy issues with the tachometer.

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The issue can be temporarily resolved using any one of the included procedures.

Body & Paint

2 bulletins
10201956

Information Only - Rear axle Quarter Fenders with less than two inches of clearance between the top of the quarter...

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fender and the bottom of the trailer/equipment are susceptible to damage. The lack of clearance could result in cracked/broken quarter fenders or complete separation if undetected or un-remedied.

10188550

Information Only Windshield washer pumps have a high No Trouble Found rate.

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Washer pumps may fail to spray due to a clogged filter.

Lighting

2 bulletins
10182219

Fix as Fail: Peterbilt has introduced an improved mounting bracket for low mount air tanks for vehicles built between...

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January 01, 2017 and July 06, 2020. Torsional vibration may stress the currently-installed brackets and cause them to fail near the bottom of the frame rail.

10180809

Safety Recall: Peterbilt has decided that a condition could exist in certain model 348, 365, 367, 389, 520, and 567...

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vehicles built between 11/19/2019 and 4/09/2020. Vehicles equipped with Watson & Chalin SL2065 lift axles may have lower rear pivot bolts that are not long enough to sufficiently engage the locking feature of the corresponding nuts. In some cases, this condition may cause a loss of clamp load of the pivot joint (arm to axle). Extended use of the lift axle in this condition can result in foreign object debris on the roadway, increasing the risk of a crash and/or injury.

Pre-Delivery & Maintenance

2 bulletins
10176033

Information only: Hendrickson Softek front axle maintenance intervals and requirements.

10165583

Information Only This bulletin provides information about the California Air Resources Board (CARB) Periodic Smoke...

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Inspection Program (PSIP) and Heavy Duty Vehicle Inspection Program (HDVIP).

Transmission

1 bulletin
10199985

Fix-as-Fail: Radio does not mute when truck with auto trans is placed in reverse.

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Software flash resolves issue.

Infotainment

1 bulletin
10186168

SmartNav 2.0 Hardware retrofit for quality validation and vehicle validation units.

HVAC & Climate

1 bulletin
10168703

Information Only: This bulletin provides guidance for repairing an air-conditioning system after internal failure of the...

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A/C compressor.

Steering

1 bulletin
10164412

Safety Recall: Defectective lower hsaft to u-joint yoke in non-telescoping steering columns due to supplier weld not...

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creating enough penetration and can crack, which could lead to a loss of steering and increase risk of crash or injury. Resolution is to inspect for defective identified manufacturing lot and replace steering column if determined defective.