2002 Nissan Pathfinder TSBs
72 Technical Service Bulletins across 15 categories
Categories
Engine
14 bulletinsSUBJECT REGARDING VQ ENGINE WATER PUMP O-RING.
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*TT
INFORMATION ON VALVE SHIM LIFTER SET.*JB
CERTIFICATION LABEL AND VIN PLATE REPLACEMENT SERVICE INFORMATION Because of collision damage or other vehicle repair, a...
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replacement Certification Label or VIN Plate/Label may be needed. HINT: Certification Label = FMVSS (Federal Motor Vehicle Safety Standards) label. These items may be available from Infiniti by request if certain criteria are met. This bulletin lists the criteria and provides an application form for such replacements. The VIN Plate/Label (metal plate or vinyl label) is attached to the instrument panel or body on the driver side at the base of the windshield (see Figure 1). The Certification Label (vinyl adhesive label) is located on the lower area of the driver side B-Pillar (see Figure 1).
CERTIFICATION LABEL AND VIN PLATE REPLACEMENT SERVICE INFORMATION Because of collision damage or other vehicle repair, a...
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replacement Certification Label or VIN Plate/Label may be needed. HINT: Certification Label = FMVSS (Federal Motor Vehicle Safety Standards) label. These items may be available from Nissan by request if certain criteria are met. This bulletin lists the criteria and provides an application form for such replacements. The VIN Plate/Label (metal plate or vinyl label) is attached to the instrument panel or body on the driver side at the base of the windshield (see Figure 1). The Certification Label (vinyl adhesive label) is located on the lower area of the driver side B-Pillar (see Figure 1).
CERTIFICATION LABEL AND VIN PLATE REPLACEMENT SERVICE INFORMATION Because of collision damage or other vehicle repair, a...
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replacement Certification Label or VIN Plate/Label may be needed. HINT: Certification Label = FMVSS (Federal Motor Vehicle Safety Standards) label. These items may be available from Nissan by request if certain criteria are met. This bulletin lists the criteria and provides an application form for such replacements. The VIN Plate/Label (metal plate or vinyl label) is attached to the instrument panel or body on the driver side at the base of the windshield (see Figure 1). The Certification Label (vinyl adhesive label) is located on the lower area of the driver side B-Pillar (see Figure 1).
VEHICLE KEY NOT DETECTED / AUTHENTICATED, ENGINE WILL NOT START This bulletin has been amended.
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See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
VEHICLE KEY NOT DETECTED / AUTHENTICATED, ENGINE WILL NOT START This bulletin has been amended.
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See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
As part of an enhanced emissions test for Inspection & Maintenance (I/M), some States may require the System Readiness Test (SRT) status be checked.
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- The SRT is used to indicate whether the engine control module (ECM) has completed self diagnosis of major emissions systems and components. - In these instances the State may require completion of the SRT before permitting the emissions inspection to proceed. Refer to this Bulletin for further details.
NISSAN: VENT CONTROL VALVE REPLACEMENT.
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WHEN REPLACING THE EVAP CANISTER VENT CONTROL VALVE FOR REASON: USE THE ONE LISTED ON PAGE 2; FOR VENT CONTROL VALVE REPLACEMENT PROCEDURE, REFER TO THE APPROPRIATE SECTION OF THE ELECTRONIC SERVICE MANUALS (ESM; WHEN INSTALLING THE NEW VALVE, DO NOT ADD ANY LUBE TO ITS O RING; FOR FRONTIER (D40 SERIES) ONLY, INSTALL THE PROTECTOR LISTED IN PARTS INFORMATION. *PE INCLUDES 2005-09 FRONTIER. UPDATED 12/8/10. *PE
NISSAN: THE 12 VOLT BATTERY IS AN IMPORTANT PART OF THE VEHICLE ELECTRICAL SYSTEM AND IS REQUIRED TO STAY CONNECTED WHEN THE ENGINE IS RUNNING.
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TO PREVENT DAMAGE TO VEHICLE ELECTRONIC COMPONENTS FOLLOW THE INSTRUCTIONS/CAUTIONS. NO MODEL YEARS LISTED. *PE
MALFUNCTION INDICATOR LAMP ON WITH DIAGNOSTIC TROUBLE CODE U1000 OR U1010 STORED IN ENGINE CONTROL UNIT.
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*AK
OIL LEAK FROM FRONT OF TRANSFER CASE.
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*TT
TRANSFER CASE OIL LEAK.
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*TT
ENGINE WILL NOT START.
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NISSAN VEHICLE IMMOBILIZER SYSTEM / NISSAN ANTI-THEFT SYSTEM (NVIS/NATS) DESCRIPTION KEY REGISTRATION. *TT UPDATE. *TT
Body & Paint
11 bulletinsWIND NOISE, VIBRATION OR FLUTTER COMING FROM THE ROOF RACK AREA AND POOR APPEARANCE.
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*TT
WINDOW GLASS WARRANTY INFORMATION This bulletin has been amended.
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See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended.
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See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
WINDSHIELD CRACKING This bulletin has been amended.
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See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended.
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See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
WINDSHIELD CRACKING This bulletin has been amended.
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See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
SERVICE INFORMATION Windshield "foreign material" that is on the surface of the glass in some cases can be cleaned...
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off with a very particular type and grade of steel wool. * Most any foreign material on the surface of the Windshield can be cleaned off by using #0000 super fine steel wool. >The #0000 grade super fine steel wool can be found in most hardware stores. Please see this bulletin for further details.
NISSAN: EXTERIOR LAMP FOGGING.
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OCCASIONALLY WATER IS NOTICED IN THE EXTERIOR LAMPS. THIS IS GENERALLY NOT DUE TO A DEFECT. ALL CURRENT EXTERIOR LAMP ASSEMBLIES ARE VENTED TO THE ATMOSPHERE (NOT SEALED). THIS IS NECESSARY TO ALLOW FOR EXPANSION AND CONTRACTION OF AIR FROM TEMPERATURE VARIATIONS (WARMER OR COLDER) WITHOUT DAMAGE TO THE LAMP. MOISTURE IN THE AIR SOMETIMES TRAVELS INTO AND OUT OF THE LAMP ASSEMBLY THROUGH THESE VENTS. CERTAIN ENVIRONMENTAL CONDITIONS MAY CAUSE MOISTURE TO CONDENSE. THE FOGGING/CLOUDINESS SHOULD DISAPPEAR OVER TIME WHEN THE LAMP IS IN A DRY ENVIRONMENT. NO MODELS LISTED. *PE UPDATED 5/7/10. *PE UPDATED 12/9/13. *PE
WIND NOISE, VIBRATION OR FLUTTER COMING FROM THE ROOF AREA WITH A ROOF RACK INSTALLED.
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*TT
ROOF RACK WHISTLE NOISE.
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*TT
ROOF RACK WHISTLE NOISE.
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*JB
Brakes
8 bulletinsSTRUT AND SHOCK ABSORBER REPLACEMENT GUIDELINES This bulletin has been amended.
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See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
SERVICE INFORMATION Changes or modifications to the front seat assembly trim materials may affect the proper operation...
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of the Front Seat-Mounted Side-Impact Supplemental Air Bags and Passenger Occupant Classification Sensor and could result in serious personal injury or death. Nissan STRONGLY RECOMMENDS AGAINST making any change to seat trim materials from the factory equipped condition. This specifically applies to replacing the seat trim with non-factory materials; adding leather/cloth seat covers, seat pads, or seat storage pouches, etc. around or over the seat back and the passenger seat cushion. See this bulletin for further detail.
If YOU CONFIRM: A vehicle needs to have the brake rotors resurfaced (front or rear).
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ACTION: Use the ProCut PFM Series on-car brake lathe to perform brake rotor resurfacing and follow the tips listed in this bulletin. - The ProCut PFM Series brake lathe has been chosen as the approved tool for rotor resurfacing. - The ProCut PFM Series brake lathe can be ordered from TECH-MATE at 1-800-662-2001. - ProCut technical support or service can be obtained by calling 1-800-543-6618. NOTE: Brake rotors may need to be resurfaced during routine brake repair or for brake "judder" incidents. - Brake judder: A brake pedal pulsation and/or steering wheel shimmy when braking that occurs when there is too much thickness variation of the brake rotors (see NTB00-033). See this bulletin for further detail.
SERVICE INFORMATION - This bulletin is to assist you in responding to customer questions about brake operation, and...
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provides diagnostic and repair information for each item listed, if any should occur. - Most brake incidents fall into the following categories: a. Brake Noise: A squeak, squeal, clunk, or groan that occurs when the brakes are applied or released. b. Brake Judder: A vibration that can be felt in the vehicle, steering wheel or brake pedal when the brakes are applied. c. Pedal Feel: The effort needed to operate the brakes is too high or too low. SERVICE PROCEDURE 1. Verify the condition by road testing the vehicle with the customer. 2. Determine the specific brake incident based on the description in the Service Information above. 3. Follow the appropriate repair procedure(s), listed on the following pages, for your specific incident. See this bulletin for further details.
SERVICE INFORMATION This bulletin provides information to identify: - A leaking strut or a shock absorber that...
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qualifies for replacement under warranty. - A strut or shock absorber that has slight oil seepage, a condition which is considered normal, does not affect strut/shock absorber operation or performance, and does not require replacement. - A strut or shock absorber that should be replaced due to rod resistance/noise issues. See this bulletin for further detail.
STRUT AND SHOCK ABSORBER REPLACEMENT GUIDELINES This bulletin has been amended.
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See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
NISSAN SERVICE CAMPAIGN: SEE DOCUMENT SEARCH BUTTON FOR OWNER LETTER.
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1996-2004 PATHFINDER. IN STATES WHERE HEAVY CONCENTRATIONS OF ROAD SALT ARE USED, IN THE WINTER, THE FRONT DRIVER'S SIDE STRUT HOUSING CAN DEVELOP CORROSION THAT MAY CAUSE DAMAGE. THIS MAY ALLOW THE HOUSING TO CONTACT THE STEERING COLUMN. THIS WOULD CREATE NOISE AND A DIFFERENCE IN STEERING EFFORT. IT MAY LEAD TO STEERING SYSTEM DAMAGE, AND POSSIBLY BRAKE LINE DAMAGE. *RM UPDATED 9/27/11. *PE UPDATED 11/02/11. *PE UPDATED 2/06/12. *PE UPDATED 6/12/12. *PE UPDATED 8/22/12. *PE UPDATED 12/18/13. *PE UPDATED 12/26/13. *PE
BRAKE JUDDER FROM FRONT BRAKES.
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*TT
Electrical
6 bulletinsSILICONE-BASED LUBRICANT OR GREASE CAN DAMAGE ELECTRICAL COMPONENTS SERVICE INFORMATION Do not apply Silicone-based...
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lubricants or grease to, or around, any interior electrical components. To avoid the risk of death or severe personal injury, do not directly spray Silicone-based lubricant or grease, or inadvertently overspray Silicone-based lubricant or grease onto any interior electrical components. These types of lubricants can be detrimental to the proper operation of electrical components.
12 VOLT BATTERY TESTING FOR IN-SERVICE VEHICLES SERVICE INFORMATION The following Service Information lists NNA...
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procedural recommendations for establishing good connections while performing 12V battery testing. These recommendations are expected to promote uniformity during the connection process, therefore reducing the number of incorrect Test with DCA and Replace results. HINT: If 12 volt batteries are allowed to discharge for a prolonged period of time, battery life may be drastically reduced. This condition may lead to premature battery replacement and customer dissatisfaction. IMPORTANT: CPX-900 is now an accepted testing tool to use along with or in place of the DSS-5000 CPX-900 operating instructions are found at: https://nissancpx900.midtronics.com/ DSS-5000 operating instructions are found at: https://nissandss5000.midtronics.com/ DCA-8000 is now a required testing tool to be used for all warranty replacement decisions. The DCA-8000 is also a more efficient charger than previously available, and will charge any available 12 volt lead acid battery safely and accurately as long as all precautions and inputs are made correctly. The DCA-8000 operating instructions are found at: https://nissandca8000.midtronics.com/
SERVICE INFORMATION Information necessary to service the Supplemental Restraint System (SRS) safely is included in the...
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"RESTRAINTS" section of the Electronic Service Manual (ESM) for each vehicle. IMPORTANT: Turn the ignition switch OFF, disconnect both battery terminals, and wait at least 3 minutes before performing any service on the SRS. See this bulletin for further detail.
Dealer Engagement for Takata Awareness Nissan is committed to the safety and security of its customers and their passengers.
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As you are likely aware, Nissan has initiated multiple field actions to execute the Takata Airbag Recall in accordance with the schedule set by the National Highway Traffic Safety Administration (NHTSA). Nissan has employed a variety of methods to reach affected customers to increase repair completion. However, your help is needed to raise awareness to remedy the approximately seven hundred thousand vehicles that remain unrepaired. This is a serious issue and we need everyone?s help to further increase recall awareness. Nissan is asking all dealers to provide their employees with instructions on how to identify vehicles affected by the Takata airbag recall and encourage them to help draw an affected owner?s attention to this danger. Your employee?s actions could save someone?s life or prevent a significant injury. Supporting Materials To assist with this request, each dealer will receive thirty ?Takata Airbag Recall Alert Cards? by December 5, 2018. Each ?Alert Card? has eight (8) individual tear off cards (written in English and Spanish) that can be distributed to owners to make them aware of how to check their vehicle for an open Takata recall, and of the importance of having the repair performed. To facilitate identification of affected vehicles, your employees can download the free Airbag Recall App from the App Store or Google Play. This app will work for any brand vehicle affected by the Takata recall, and will inform your employees if any of the affected vehicles listed below have an open Takata recall. Affected Vehicles: - NISSAN: - 2001-2003 Maxima - 2002-2004 Pathfinder - 2002-2006 Sentra - 2007-2011 Versa Sedan - 2007-2012 Versa Hatchback - INFINITI: - 2001 I30 - 2002-2004 I35 - 2002-2003 QX4 - 2003-2008 FX35/45 - 2006-2010 M35/45
NISSAN INTEGRATED HOMELINK TRANSMITTER SYSTEM USED TO ACTIVATE MOST ELECTRONIC GARAGE DOORS AND SECURTY GATES.
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VARIOUS MODELS INCLUDING THE 2004 PATHFINDER ARMADA. *TT
MALFUNCTION INDICATOR LAMP ON WITH REAR O2 SENSOR DIAGNOSTIC TROUBLE CODE.
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*JB
Other
5 bulletinsINFORMATION REGARDING REAR LICENSE PLATE RATTLES AGAINST HATCH.*TT
INTELLIGENT KEY REPLACEMENT OR SWAPPING BETWEEN VEHICLES This bulletin has been amended.
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See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin.
NISSAN: LOCK/UNLOCK REQUEST BUTTON ON OUTSIDE HANDLE DOES NOT RESPOND.
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*JS
REMOTE KEYLESS ENTRY REPLACEMENT PARTS.
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THIS BULLETIN REPLACES NTB04-001. *TT
DVD MOBILE ENTERTAINMENT SYSTEM INTRODUCTION AND DIAGNOSIS.
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*SCC
Air Bags & Safety
5 bulletinsSubject: Takata Completion Objectives for Q4 Nissan is continuing to ask its dealers to urgently help increase customer...
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participation in the Takata recalls and to help it achieve 100% customer recall participation for the following vehicles: - 2007-11 Versa Sedan - 2007-12 Versa Hatchback - 2002-06 Sentra - 2002-04 Pathfinder - 2001-03 Maxima Nissan expects to upload the next refreshed owner list to DBS by the middle of February. At the time of monthly updates, we reassign owner lists based on dealer buy/sells. We anticipate having this automated within DBS by the end of the fiscal year. This is an extremely serious safety issue and Nissan is taking significant and unprecedented steps to increase customer recall participation but it needs dealer help to achieve its remedy goals. A separate communication will be released later this week informing regional personnel of the requirements for bonus payout in Q4. The Q4 objective is based on the average number of repairs in Q3 multiplied by the number of service days in Q4 (Mon-Sat minus any holidays). Dealer engagement is critical with this effort. It is a company-wide responsibility to make it a priority to replace these dangerous airbag inflators in affected vehicles. Further, increasing recall participation represents significant gross profit opportunity for our dealers. Regional personnel can access current completions via the tableau Takata tracker (https://tableau.na.nissan.biz/#/site/SLSMKG/views/TakataCampaignReport/TakataCampaign?:iid=3 ). Q4 objectives will be updated by the end of the week in the tableau Takata tracker, but current overall completion rates are included above.
Free Oil Change Specific Vehicles Subject to the Takata Recall *****Detailed Information***** To help accelerate...
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repair completions on specific populations of vehicles recalled for the Takata airbag, Nissan is offering a special incentive for certain populations of affected vehicles for a limited time. The expiration date for this offer is December 31, 2018. Nissan is offering a complimentary oil change for participating customers free of charge. Nissan Consumer Affairs will be outreaching to these eligible owners directly, but dealers may also offer this incentive to eligible owners found on your retailed vehicle open campaign report if their VIN has PC650 or PC655 applied in Service Comm or DBS National Service History ? Open Campaign. *****What Dealers Should Do***** 1. Dealers should verify if vehicles are eligible for this complimentary oil change using Service Comm or DBS National Service History ? Open Campaign I.D. PC650 or PC655. - The free oil change should only be performed if the Takata recall campaign has been performed first or at the same time as the oil change. NOTE: Customers should be informed that this free oil change offer is timelimited. Owners may redeem this free oil change offer at any point from the date of Takata repair until December 31, 2018. SERVICE COMM will be deactivated on January 1, 2019, and the offer will expire at that time. 2. The service department should submit the free oil change offer and Takata recall repairs as two separate campaign repair claims. Once the oil change claim has been submitted and paid, the offer will no longer display in Service Comm.
NISSAN: SRS PRECAUTIONS DURING SERVICE;IMPROPER MAINTENANCE, INCLUDING INCORRECT REMOVAL AND INSTALLATION OF THE SRS,...
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CAN LEAD TO A SERIOUS INJURY OR DEATH CAUSED BY UNINTENTIONAL ACTIVATION OF THE SRS ON ALL NISSAN MODELS WITH THE SRS SYSTEMS. *PE UPDATED 2/21/14. *PE
FRONT SEAT BELT LATCH PLATE RETAINING BUTTON MISSING.
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*TT
FRONT SEAT BELT LATCH PLATE RETAINING BUTTON MISSING.
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*TT
Transmission
4 bulletinsSUBJECT REGARDING MANUAL TRANSFER CASE DIAGNOSIS.
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*TT
SUBJECT REGARDING MANUAL TRANSFER CASE NOISES.
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*JG
CONCERNS WITH MANUAL TRANSFER CASE NOISES.
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*JB
REPLACEMENT AUTOMATIC TRANSMISSION.
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*TT
Infotainment
4 bulletinsSUBJECT REGARDING ROOF CONSOLE TEMPERATURE DISPLAY READS INACCURATELY.
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*TT
SUBJECT REGARDING STATIC RADIO.
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*JG
SUBJECT REGARDING NAVIGATION SYSTEM DISPLAY FREEZE, UN-INITIATED RE-ROUTING, AND NO VICE GUIDANCE SYMPTOMS.
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*JG
SOME VEHICLES MAY EXHIBIT A NAVIGATION SYSTEM DISPLAY THAT FREEZES, UN-INITIATED RE-ROUTING, AND / OR NO VOICE GUIDANCE SYMPTOMS.
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*TT
Suspension
3 bulletinsSUBJECT REGARDING REAR SUSPENSION BOTTOMS OUT.
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*JG
WHEEL BEARING COLLISION DAMAGE This bulletin has been amended.
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See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Nissan is conducting a voluntary safety recall campaign on certain model year 1996 - 2004 Pathfinder vehicles that are...
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currently registered in Salt States to inspect for corrosion, and if necessary repair the front strut housing panels. In additionto the recall campaign, in the interest of customer satisfaction, owners of similar vehicles that are not subject to the recall because they were originally sold in and are registered in States where corrosion is unlikely to occur will receive a courtesy notification and will be offered an opportunity to have their vehicles inspected at no charge. If necessary, the vehicles will also be remedied free of charge. See this bulletin for further detail. Campaign ID: R1108 NHTSA #: 11V-244
Steering
3 bulletinsDIAGNOSIS OF VEHICLE PULL (DRIFT) AND/OR STEERING WHEEL OFF-CENTER This bulletin has been amended.
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See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
DIAGNOSIS OF VEHICLE PULL (DRIFT) AND/OR STEERING WHEEL OFF-CENTER This bulletin has been amended.
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See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
RUBBING/WHEEZING NOISE FROM STEERING COLUMN WHEN TURNING.
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*TT
Lighting
3 bulletinsNISSAN: TIRE PRESSURE MONITORING SYSTEM (TPMS) WARNING LIGHT ON/FLASHING.
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NO MODELS OR MODEL YEARS LISTED. *PE UPDATED ON 08-11-2011. *KB
EXTERIOR LAMP FOGGING.
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*KB
4WD WARNING LAMP COMES ON INTERMITTENTLY.
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*MJ
HVAC & Climate
3 bulletinsTHE HVAC (BLOWER) FAN ONLY WORKS ON SPEED 4 (HIGH).
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*TT
THE HVAC (BLOWER) FAN ONLY WORKS ON SPEED 4 (HIGH).
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*TT
THE AUTO AIR CONDITIONER HVAC (BLOWER) FAN ONLY WORKS ON SPEED 4 (HIGH).
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*TT
Pre-Delivery & Maintenance
1 bulletinSERVICE INFORMATION Because of collision damage or other vehicle repair, a replacement "Certification Label" or "VIN Plate / Label" may be needed.
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These items may be available from Nissan by request if certain criteria are met. This bulletin lists the criteria and provides an application form for such replacements. See this bulletin for further detail.
Tires & Wheels
1 bulletinNissan Original Equipment or Genuine Accessory Alloy wheels, along with their finish coating (clear, chrome, titanium,...
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etc.), are specifically developed to achieve Nissan design and performance standards. These Original Equipment or Genuine Accessory wheels are subjected to testing to ensure they meet Nissan's standards. Nissan Original Equipment Alloy or Genuine Accessory wheels subjected to aftermarket chroming may no longer continue to meet these standards and may be seriously damaged. Therefore, Nissan most strongly discourages, and recommends that these wheels NEVER be subjected to, aftermarket chroming. See this bulletinfor further detail.
Fuel System
1 bulletinREPAIR OF EXHAUST LEAK/NOISE AT FRONT TUBE.
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*TT