2012 Nissan Nv TSBs
111 Technical Service Bulletins across 14 categories
Categories
Engine
23 bulletinsVEHICLE KEY NOT DETECTED / AUTHENTICATED, ENGINE WILL NOT START This bulletin has been amended.
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See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
VEHICLE KEY NOT DETECTED / AUTHENTICATED, ENGINE WILL NOT START This bulletin has been amended.
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See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
DTC P0456 CAUSED BY EVAP LEAK AT VENT CONTROL VALVE O-RING This bulletin has been amended.
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See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
SERVICE INFORMATION Replacement 5-speed rear wheel drive Automatic Transmission (A/T) assemblies and replacement...
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control valves (valve bodies) now come with blank Transmission Control Modules (TCMs). Blank TCMs come without software and must be programmed (not reprogrammed) and then configured after they are installed. When ordering a replacement A/T or control valve, use the Nissan electronic parts information systems to obtain the correct software program part number See this bulletin for further detail.
IF YOU CONFRIM An oil leak at the right side block ball plug behind the alternator.
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ACTION Use a punch to seat the block ball plug in the hole (refer to the Service Procedure). NOTE - Do not replace the engine block for this incident if it should occur. See this bulletin for further detail.
SERVICE INFORMATION After ECM reprogramming, the Calibration Verification Number (CVN) needs to be automatically...
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calculated prior to State emissions testing (also known as Inspection Maintainence, I/M, or SMOG testing depending upon location). Allowing the vehicle to idle for 22 minutes will allow for faster CVN calculation. It is recommended that customers utilize this method if the vehicle needs to be tested for emissions soon after ECM reprogramming. See this bulletin for further detail.
SERVICE INFORMATION Starting with 2010 Model Year, Nissan vehicles have been gradually incorporating a new type of DTC...
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known as Permanent DTC or P-DTC. If a vehicle is equipped with P-DTCs, all emission related DTCs will also set a P-DTC if the MIL is turned ON. A listing of which DTCs that will also set a P-DTC is found in the DTC Index in the EC-Engine Control section of the Electronic Service Manual (ESM). If a DTC repair is performed and the DTC erased, a vehicle may fail an Emission Inspection and Maintenance test if the P-DTC is not also erased. See this bulletin for further detail.
SERVICE INFORMATION If a customer describes lack of power or poor acceleration, perform the following checks before...
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attempting any repair: * Check for stored DTCs. * Check if the driver is resting their left foot on the brake pedal while accelerating. Advise the customer not to rest their foot on the brake while accelerating. * Use CONSULT-III plus in Engine Data Monitor to check operation of the brake lamp circuit signal. Monitor the brake switch during the incident; it should be "OFF". Please see this bulletn for further details.
IF YOU CONFIRM * The MIL is on with a current or past DTC of P0448 (Evap Canister Vent Control Valve) set.
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ACTION Confirm that the Tube Assy-Filler is the updated part as shown in Figure 2. * If the Tube Assy-Filler is the old style as shown in Figure 1, replace it with the Tube Assy-Filler (Figure 2) from the Parts Information on the next page. * If the Tube Assy-Filler is the new style as show in Figure 2, replace only the "Vent Filter" also shown in Figure 2 with the procedure on page 2. Please see this bulletin for further details.
SERVICE INFORMATION The specifications for the intake and exhaust valves and valve lifter service parts have been changed.
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* The valve stem length of both intake and exhaust valve has been increased (Figure 1) and are a direct replacement for the shorter style valve. * The related valve lifter cup has been shortened (Figure 2) and the point at which the valve lifter contacts the valve stem has been shortened (not shown). These service parts will require that the valve and valve lifter be replaced at the same time. See this bulletin for further details.
SERVICE INFORMATION Replacement Engine Control Modules (ECMs) for many newer Nissan vehicles are now "Blank" ECMs.
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Blank ECMs come without software and must be programmed (not reprogrammed) before they will function. See this bulletin for further detail.
As part of an enhanced emissions test for Inspection & Maintenance (I/M), some States may require the System Readiness Test (SRT) status be checked.
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- The SRT is used to indicate whether the engine control module (ECM) has completed self diagnosis of major emissions systems and components. - In these instances the State may require completion of the SRT before permitting the emissions inspection to proceed. Refer to this Bulletin for further details.
Driver Airbag Module Field Quality Parts Collection Initiative ***** Collection Initiative Summary ***** Nissan is...
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conducting a special parts collection activity on certain 2012-2017 NV (F80), and 2013- 15 Armada (TA80) and Titan (A60) vehicles to replace the driver side airbag module free of charge. These vehicles are not subject to a recall. Instead, Nissan is collecting a limited number of modules for engineering study. Nissan will be notifying owners and asking them to participate in this important parts collection activity. As an incentive for participation, Nissan is offering a complimentary oil and filter change for participating customers. NOTE: Customers should be informed that this parts collection activity is time-limited. Once a sufficient number of in-use modules has been collected, this activity will end. ***** What Dealers Should Do**** 1. Verify if vehicles are eligible for this parts collection activity using Service Comm or DBS National Service History Open Campaign I.D. PC711. 2. Dealers should use NTB19-069 to service any NV, Armada, and Titan vehicles subject to this activity. 3. The service department should submit the applicable warranty claim for the action(s) performed so the campaign can be closed on Service Comm and release the vehicle.
TAKATA DRIVERS AIR BAG MODULE REPLACEMENT COLLECTION INITIATIVE INTRODUCTION Nissan is conducting this Takata...
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Inflator Field Quality Parts Collection Initiative to replace the driver's air bag module. This service will be performed at no charge to the customer for parts or labor. As part of this initiative, a complementary engine oil and filter change may be performed. IDENTIFICATION NUMBER For this initiative, Nissan has assigned identification number PC711. The correct number must appear on all communications and documentation of any nature dealing with this initiative. DEALER RESPONSIBILITY Dealers are to repair vehicles falling within the range of this initiative that enter the service department. This includes vehicles purchased from private parties, vehicles presented by transient (tourists) owners, and vehicles in a dealers inventory.
NISSAN; DTC P0456 CAUSED BY EVAP LEAK AT VENT CONTROL VALVE O-RING This bulletin does NOT apply to LEAF vehicles and...
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Titan XD vehicles with V8 diesel engine. This bulletin has been amended. See Amendment History on the last page. Please discard previous versions of this bulletin.
ALL MODEL YEAR 2012 AND NEWER NISSAN VEHICLES; EVAP LEAK DTC P0442, P0455, P0456 INFORMATION This bulletin does NOT...
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apply to LEAF vehicles and Titan XD vehicles with V8 diesel engine. This bulletin has been amended. See Amendment History on the last page. Please discard previous versions of this bulletin.
NISSAN; FUEL TANK IS EXTREMELY DIFFICULT TO FILL This bulletin applies to Titan XD vehicles with a gas engine.
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The update below was sent out to Regions and Dealers in August of this year. We are re-circulating this update to make regional and dealer personnel aware that we are re-notifying customers at this time.
NISSAN; FUEL TANK IS EXTREMELY DIFFICULT TO FILL This bulletin applies to Titan XD vehicles with a gas engine.
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This bulletin has been amended. Changes have been made throughout. It is necessary for you to read this revised procedure to properly perform this action. Please discard previous versions of this bulletin.
NISSAN; FUEL TANK IS EXTREMELY DIFFICULT TO FILL This bulletin applies to Titan XD vehicles with a gas engine.
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This bulletin has been amended. Changes have been made throughout. It is necessary for you to read this revised procedure to properly perform this action. Please discard previous versions of this bulletin.
TITAN, ARMADA, NV; ENGINE OIL LEAK AT RIGHT SIDE BLOCK BALL PLUG This bulletin has been amended.
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The APPLIED VEHICLES section has been updated. No other changes have been made. Please discard all previous versions of this bulletin.
NISSAN; DTC P0456 CAUSED BY EVAP LEAK AT VENT CONTROL VALVE O-RING IF YOU CONFIRM The MIL is ON in an APPLIED...
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VEHICLE with DTC P0456 (EVAP VERY SML LEAK) AND - DTC P0456 is not caused by a loose fuel fill cap (refer to NTB13-097). - An EVAP leak has been detected where the vent control valve mounts to the canister. - The vent control valve O-ring seal is determined to be the cause. ACTION 1. DO NOT REPLACE the vent control valve. 2. Replace the vent control valve O-ring seal (O-ring). - Refer to SERVICE PROCEDURE on page 2.
NISSAN; DTC P0456 CAUSED BY EVAP LEAK AT VENT CONTROL VALVE O-RING This bulletin has been amended.
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The APPLIED VEHICLES and CLAIMS INFORMATION sections have been revised. No other changes have been made. Please discard previous versions of this bulletin.
TAKATA INFLATOR FIELD QUALITY PARTS COLLECTION INITIATIVE 2012-2013 NV INTRODUCTION Nissan is conducting this Takata...
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Inflator Field Quality Parts Collection Initiative to replace the driver air bag inflator on certain pre-selected 2012-2013 NV 1500, 2500, 3500, and Passenger vehicles in the States of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Alaska, Colorado, Connecticut, Iowa, Idaho, Massachusetts, Maine, Michigan, Minnesota, Montana, North Dakota, New Hampshire, New York, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming. This service will be performed at no charge to the customer for parts or labor. Collected parts will be sent to Takata for analysis. Takata has issued return packaging, shipping labels, documents, and directions that must be used and followed in order to properly carry out this initiative. Takata?s documentation is attached and is part of this bulletin. NOTE: - This activity will expire when sufficient quantities have been collected. - As part of this initiative, a complementary engine oil and filter change may be performed. IDENTIFICATION NUMBER For this initiative, Nissan has assigned identification numbers PC582 and PC583. The correct number must appear on all communications and documentation of any nature dealing with this initiative. DEALER RESPONSIBILITY Dealers are to repair vehicles falling within the range of this initiative that enter the service department. This includes vehicles purchased from private parties, vehicles presented by transient (tourists) owners, and vehicles in a dealer's inventory.
Electrical
21 bulletinsSILICONE-BASED LUBRICANT OR GREASE CAN DAMAGE ELECTRICAL COMPONENTS SERVICE INFORMATION Do not apply Silicone-based...
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lubricants or grease to, or around, any interior electrical components. To avoid the risk of death or severe personal injury, do not directly spray Silicone-based lubricant or grease, or inadvertently overspray Silicone-based lubricant or grease onto any interior electrical components. These types of lubricants can be detrimental to the proper operation of electrical components.
12 VOLT BATTERY TESTING FOR IN-SERVICE VEHICLES SERVICE INFORMATION The following Service Information lists NNA...
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procedural recommendations for establishing good connections while performing 12V battery testing. These recommendations are expected to promote uniformity during the connection process, therefore reducing the number of incorrect Test with DCA and Replace results. HINT: If 12 volt batteries are allowed to discharge for a prolonged period of time, battery life may be drastically reduced. This condition may lead to premature battery replacement and customer dissatisfaction. IMPORTANT: CPX-900 is now an accepted testing tool to use along with or in place of the DSS-5000 CPX-900 operating instructions are found at: https://nissancpx900.midtronics.com/ DSS-5000 operating instructions are found at: https://nissandss5000.midtronics.com/ DCA-8000 is now a required testing tool to be used for all warranty replacement decisions. The DCA-8000 is also a more efficient charger than previously available, and will charge any available 12 volt lead acid battery safely and accurately as long as all precautions and inputs are made correctly. The DCA-8000 operating instructions are found at: https://nissandca8000.midtronics.com/
SERVICE INFORMATION Design and process changes have been made to improve battery voltage at dealer receipt.
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Our goal is to deliver vehicles to customers with a 12 volt battery in excellent condition. Proper dealership storage and maintenance of vehicle 12 volt batteries is essential to insuring good battery operating life and customer satisfaction. Dealers are responsible for maintaining vehicles in their inventory. 12 volt batteries in vehicle inventory should always be kept at a full charge to prevent excessive discharge during storage and so they are ready for delivery to customers at any time. See this bulletin for further detail.
SERVICE INFORMATION This bulletin has compiled Tire Pressure Monitor System (TPMS) and Low Tire Pressure Warning System...
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(LTPWS) information for: - Basic diagnosing of TPMS/LTPWS systems - Radio frequency interference causing a "No Data" (C1708, C1709, C1710, C1711) condition - Sensor leaks - Moving TPMS/LTPWS wheel assemblies from one vehicle to another and TPMS/LTPWS sensor registration - Air pressure changes with altitude and ambient temperatures - Aftermarket tire sealers - Aftermarket wheels - Inflating/deflating tires with TPMS/LTPWS sensors See this bulletin for further detail.
SERVICE INFORMATION When servicing run flat tires or low profile tires: - Special equipment and procedures are required to avoid damage.
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- Specifically, Tire Pressure Monitor transmitters (TPMS sensors) can be damaged when improperly dismounting and mounting tires. - TPMS sensors becoming damaged during mounting or dismounting tires are not covered under warranty. - To avoid such damage, ensure that the tire changer being used and the operator of the tire changer is capable of servicing run flat and low profile tires. - Operator?s manuals for such tire changers must be followed. See this bulletin for further detail.
IF YOU CONFIRM The MIL is ON with DTC P0101 for Mass Air Flow sensor (MAF) stored in the ECM, AND there are no drivability concerns.
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ACTION 1. Refer to step 6 in the SERVICE PROCEDURE to confirm this bulletin applies to the vehicle you are working on. 2. If this bulletin applies, reprogram the ECM. See this bulletin for further detail.
SERVICE INFORMATION DTC B2190 (NATS ANTENNA AMP) can be stored for the following reasons: 1.
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Something other than an Intelligent Key is inserted into the Key-Slot. 2. An Intelligent Key issue. 3. A wiring issue between the Key-Slot and the BCM. 4. A Key-Slot issue. If DTC B2190 is stored due to 1 or 2 above, it will not erase, or go to "PAST", until a known good registered Intelligent Key is inserted into the Key-Slot. For DTC B2190 diagnosis; first perform the Service Manual DTC Confirmation Procedure. See this bulletin for further detail.
SERVICE INFORMATION Related to communication codes U1000, U1001, U1002, U1010: - Always diagnose the communication codes first.
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- When a module reports a U1000 code, it is typically operating normally; however, there is a communication error external to that module on the CAN network. - U1000 indicates an error. V-CAN diagram or CAN Diag Support Monitor provides data to determine the location of the error. See this bulletin for more information.
SERVICE INFORMATION Warranty claims coding for repairing wiring harnesses for all Nissan vehicles has changed.
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This bulletin gives an outline of the technician?s responsibilities in assisting the dealer?s claims administrator to properly code a harness repair. Failure to provide correct information may result in claims suspension or rejection. See this bulletin for further detail.
SERVICE INFORMATION Information necessary to service the Supplemental Restraint System (SRS) safely is included in the...
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"RESTRAINTS" section of the Electronic Service Manual (ESM) for each vehicle. IMPORTANT: Turn the ignition switch OFF, disconnect both battery terminals, and wait at least 3 minutes before performing any service on the SRS. See this bulletin for further detail.
SERVICE INFORMATION This TSB is for troubleshooting of CAN Modules with "Diag-On-CAN" Diagnostics.
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The flow charts below are meant to troubleshoot current CAN DTCs. The flow charts are intended to diagnose one module at a time; repeat the process as needed for additional control units. Please see this bulleitn for further details.
SERVICE INFORMATION When in "Extended Storage Mode" the applied vehicles can set DTCs U0100 and P1705, if the ignition...
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switch is left in the accessory position for longer than 2 seconds. NOTE: These DTCs can reoccur every time the above conditions are met. These DTCs can occur due to the "Extended Storage Switch" (ESS), in the interior fuse panel, being pulled out (Storage Mode active) and those related systems being temporarily without power. If these DTCs occur due to the above condition, it does not indicate that there is anything wrong with the vehicle. See this bulletin for further detail.
SERVICE INFORMATION To increase tire/wheel assembly balancing accuracy, proper steps should be followed - Make sure...
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to use the correct size wheel centering collet (do not use a cone). - Make sure to use a flange plate and stud set to secure the tire/wheel assembly on the balancer (do not use a cup). - Perform proper wheel mounting and centering checks. See this bulletin for further detail.
Nissan is conducting a Voluntary Service Campaign on certain Model Year 2012 Nissan NV Passenger vehicles to address a...
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heated seat functionality issue. On some of the affected vehicles, the heated seat function may not warm the seats up to the correctspecification. To remedy this issue, the wiring will be rerouted at no charge for parts or labor. See this bulletin for further detail. Campaign ID# PC175
TAKATA DRIVERS AIR BAG MODULE REPLACEMENT COLLECTION INITIATIVE This bulletin has been superseded by NTB20-023 or NTB20-024.
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Please discard previous versions of this bulletin.
Driver Airbag Module Field Quality Parts Collection Initiative UPDATE December 5, 2019 Please discard earlier...
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versions of this bulletin The announcement from September 6, 2019 has been revised to include: o The part number listed in the parts section under Release Schedule below has been revised to 98510-9GE9C
NISSAN: INFORMATION REGARDING TIRE PRESSURE MONITOR SYSTEM (TPMS) AND LOW TIRE PRESSURE WARNING SYSTEM (LTPWS) FOR...
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SENSOR LEAKS, AIR PRESSURE CHANGES WITH ALTITUDE AND AMBIENT TEMPERATURES, AFTERMARKET WHEELS, RADIO FREQUENCY INTERFERENCE CAUSING NO DATA CONDITION AND INFLATING/DEFLATING TIRES WITH TPMS/LTPWS SENSORS. MODEL ALL. NO MODELS YEARS. *PE
NISSAN: SEE DOCUMENT SEARCH BUTTON FOR OWNER LETTER.
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THE HEATED SEATS, ON SOME VEHICLES, MAY NOT WARM UP TO SPECIFICATION AND WOULD NEED TO HAVE WIRING REROUTED TO REMEDY ISSUE. MODELS 2012 NV. *PE
NISSAN: RAIN SENSORS MAY OPERATE, INTERMITTENTLY OR UNEXPECTEDLY, WHEN EXHAUST GAS, MOISTURE, FINGERPRINTS, DIRT, OR...
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INSECTS ARE NEAR OR AROUND RAIN SENSORS. NO MODELS OR MODEL YEARS LISTED. *PE
NISSAN: INFORMATION IS BEING PROVIDED FOR REPROGRAMMABLE ECU ON ALL NISSAN VEHICLES.
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*PE
NISSAN: INFORMATION REGARDING THE FRONT DOOR INTERNALS SIDE SATELLITE SENSOR AND PRE EXISTING SIDE AIR BAG SATELLITE...
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SENSOR IN PILLARS IN SOME VEHICLES. *PE
Body & Paint
14 bulletinsWINDOW GLASS WARRANTY INFORMATION This bulletin has been amended.
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See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended.
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See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
WINDSHIELD CRACKING This bulletin has been amended.
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See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended.
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See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
WINDSHIELD CRACKING This bulletin has been amended.
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See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
SERVICE INFORMATION Occasionally customers may notice water vapor or fog in the headlamps.
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The information, illustrations, and flow chart in this bulletin are provided to help you in determining if an incident for water/condensation in the headlamps is normal or not. Nissan?s new vehicle limited warranty does not cover physically damaged (cracked or broken) headlamps. All current headlamp assemblies are vented to the atmosphere (not sealed). - This is necessary to allow for expansion and contraction of air from temperature "variations" (warmer or colder) without damage to the headlamp. - Moisture in the air sometimes "travels" into and out of the headlamp assembly through these vents. - Certain environmental conditions may cause moisture to condense. - The fogging/cloudiness should disappear over time when the headlamp is in a dry environment. See this bulletin for further detail.
SERVICE INFORMATION The purpose of this bulletin is to give Nissan dealers guidelines to help determine if windshield...
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breakage is covered under warranty or is the customer?s responsibility. Nissan North America (NNA) is not responsible for damage to glass that is a result of objects striking or scratching the glass. However, NNA is responsible for manufacturing issues such as distorted glass and cracks that are due to improper installation or damage to the glass during vehicle assembly. NNA typically does not find any type of cracks in the windshield due to stress after the dealership PDI. See this bulletin for further detail.
SERVICE INFORMATION Windshield "foreign material" that is on the surface of the glass in some cases can be cleaned...
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off with a very particular type and grade of steel wool. * Most any foreign material on the surface of the Windshield can be cleaned off by using #0000 super fine steel wool. >The #0000 grade super fine steel wool can be found in most hardware stores. Please see this bulletin for further details.
SERVICE INFORMATION The appearance of painted alloy wheels can be damaged if acidic cleaners are used.
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DO NOT use Chrome Wheel Cleaner on Painted Wheels. Many chrome wheel cleaners have acidic ingredients. Make sure to follow all instruction in the Appearance and Care Section of the Owner?s Manual. Damage to wheel appearance due to the use of inappropriate chemicals or cleaning products is not covered under warranty. See this bulletin for further detail.
SERVICE INFORMATION NOTE - Failure to follow the procedures in this bulletin may result in the denial of a warranty claim.
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In an effort to protect the paint finish, Paint Guard Film (PGF) is applied on many new Nissan vehicles. Paint Guard Film is a temporary white plastic protective film that is applied by the factory to the horizontal painted surfaces of the vehicle. The PGF protects the paint finish during vehicle handling, transportation and storage from harmful elements such as acid rain, iron particles, bird droppings, tree sap and other environmental contaminants. NOTE - Paint Guard Film CANNOT remain on the vehicle for more than six months after the vehicle's manufacture date. PGF must be removed at the end of six months. See this bulletin for further detail.
Nissan is conducting a Voluntary Service Campaign on certain Model Year 2012 Nissan NV vehicles to replace the rear...
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cargo door check links, a convenience feature used to prevent the rear cargo doors from going to the wide open position.
Nissan is conducting a Voluntary Service Campaign on certain Model Year 2012 Nissan NV vehicles to replace the rear...
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cargo door check links, a convenience feature used to prevent the rear cargo doors from going to the wide open position. After unlatching the check links to allow the rear door(s) to go to the wide open position, the check links may not re-engage as designed allowing the doors to go to the wide open position the next time they are opened. The issue does not affect the door lock/latch mechanism. To prevent this issue from possibly occurring, Nissan will replace both rear door check links at no charge for parts or labor. See this bulletin for further detail. Campaign ID# PC176
Nissan is conducting a Voluntary Service Campaign on certain Model Year 2012 Nissan NV vehicles to replace the rear...
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cargo door check links, a convenience feature used to prevent the rear cargo doors from going to the wide open position.
NISSAN: WHEN UNLATCHING CHECK LINKS TO ALLOW REAR DOOR(S) TO OPEN IN WIDE POSITION, THE CHECK LINKS FAILS TO RE-ENGAGE...
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AND ALLOW DOORS TO OPEN WIDE POSITION WHEN OPENED NEXT TIME. CHECK LINKS FOR BOTH REAR DOOR WILL BE REPLACED. MODELS 2012 NV. *PE
Brakes
9 bulletinsABS/VDC CAN DIAGNOSIS INFORMATION This bulletin has been amended.
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See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
STRUT AND SHOCK ABSORBER REPLACEMENT GUIDELINES This bulletin has been amended.
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See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
SERVICE INFORMATION For vehicles delivered to the dealers with wheel protector covers - Do not remove the wheel...
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protector covers during Pre-Delivery Inspection (PDI) - Wheel protector covers help prevent cosmetic rotor corrosion. See this bulletin for further detail.
SERVICE INFORMATION Changes or modifications to the front seat assembly trim materials may affect the proper operation...
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of the Front Seat-Mounted Side-Impact Supplemental Air Bags and Passenger Occupant Classification Sensor and could result in serious personal injury or death. Nissan STRONGLY RECOMMENDS AGAINST making any change to seat trim materials from the factory equipped condition. This specifically applies to replacing the seat trim with non-factory materials; adding leather/cloth seat covers, seat pads, or seat storage pouches, etc. around or over the seat back and the passenger seat cushion. See this bulletin for further detail.
If YOU CONFIRM: A vehicle needs to have the brake rotors resurfaced (front or rear).
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ACTION: Use the ProCut PFM Series on-car brake lathe to perform brake rotor resurfacing and follow the tips listed in this bulletin. - The ProCut PFM Series brake lathe has been chosen as the approved tool for rotor resurfacing. - The ProCut PFM Series brake lathe can be ordered from TECH-MATE at 1-800-662-2001. - ProCut technical support or service can be obtained by calling 1-800-543-6618. NOTE: Brake rotors may need to be resurfaced during routine brake repair or for brake "judder" incidents. - Brake judder: A brake pedal pulsation and/or steering wheel shimmy when braking that occurs when there is too much thickness variation of the brake rotors (see NTB00-033). See this bulletin for further detail.
SERVICE INFORMATION - This bulletin is to assist you in responding to customer questions about brake operation, and...
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provides diagnostic and repair information for each item listed, if any should occur. - Most brake incidents fall into the following categories: a. Brake Noise: A squeak, squeal, clunk, or groan that occurs when the brakes are applied or released. b. Brake Judder: A vibration that can be felt in the vehicle, steering wheel or brake pedal when the brakes are applied. c. Pedal Feel: The effort needed to operate the brakes is too high or too low. SERVICE PROCEDURE 1. Verify the condition by road testing the vehicle with the customer. 2. Determine the specific brake incident based on the description in the Service Information above. 3. Follow the appropriate repair procedure(s), listed on the following pages, for your specific incident. See this bulletin for further details.
SERVICE INFORMATION Improper adjustment or operation of the ASCD brake switch can cause the Automatic Speed Control...
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Device (ASCD) to "not set" and/or DTC P0605 (ECM) to store. See this bulletin for further detail.
SERVICE INFORMATION This bulletin provides information to identify: - A leaking strut or a shock absorber that...
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qualifies for replacement under warranty. - A strut or shock absorber that has slight oil seepage, a condition which is considered normal, does not affect strut/shock absorber operation or performance, and does not require replacement. - A strut or shock absorber that should be replaced due to rod resistance/noise issues. See this bulletin for further detail.
STRUT AND SHOCK ABSORBER REPLACEMENT GUIDELINES This bulletin has been amended.
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See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Other
7 bulletinsCAN COMMUNICATION NETWORK DIAGNOSTIC FLOW CHART This bulletin has been amended.
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See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
CAN COMMUNICATION CODES DIAGNOSTIC TIPS AND GUIDELINES This bulletin has been amended.
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See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
INTELLIGENT KEY REPLACEMENT OR SWAPPING BETWEEN VEHICLES This bulletin has been amended.
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See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin.
CAN COMMUNICATION NETWORK DIAGNOSTIC FLOW CHART This bulletin has been amended.
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See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
CONSULT-III PLUS This bulletin is no longer active.
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Please discard previous versions of NTB11-010.
NISSAN: CRUISE CONTROL WILL NOT SET AND DTC P0605 IS STORED.
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*JS
NISSAN: LOCK/UNLOCK REQUEST BUTTON ON OUTSIDE HANDLE DOES NOT RESPOND.
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*JS
Fuel System
7 bulletinsEVAP LEAK DTC P0442, P0455, P0456 INFORMATION This bulletin has been amended.
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See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Fuel Filler Cap tether clip service information
SERVICE INFORMATION If the clip for the fuel filler cap tether becomes lost or is detached for any reason, it is no...
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longer necessary to replace the fuel filler cap. The clip or "pin" is now available as a separate service part. NOTE - Do not replace the fuel filler cap if only the pin is needed. See this bulletin for further detail.
OBD II EVAP Tube Warranty Enhancement The update below was sent out to Regions and Dealers in August of this year.
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We are re-circulating this update to make regional and dealer personnel aware that we are re-notifying customers at this time.
NISSAN; FUEL TANK IS SLOW OR DIFFICULT TO FILL IF YOU CONFIRM The fuel tank is slow or difficult to fill (filling...
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nozzle shuts off before tank is full). IMPORTANT: Make sure this incident has been duplicated at a gas station by dealer service staff. ACTION Perform the Service Procedure in this bulletin, starting on the next page.
"ALL MODEL YEAR 2012 AND NEWER NISSAN VEHICLES; EVAP LEAK DTC P0442, P0455, P0456 INFORMATION THIS BULLETIN HAS BEEN AMENDED.
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THE TITLE HAS BEEN REVISED, AND THE BULLETIN NOW INCLUDES VEHICLES IN PRODUCTION AS OF THE DATE OF THIS UPDATE. NO OTHER CHANGES HAVE BEEN MADE. PLEASE DISCARD ALL PREVIOUS VERSIONS OF THIS BULLETIN."
NISSAN: CERTAIN VEHICLES WOULD DISPLAY, IN THE INSTRUMENT CLUSTER, A WARNING LIGHT ILLUMINATION OF A LOOSE FUEL CAP WARNING.
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MODEL YEARS 2012-2014. NO MODELS LISTED. *PE
Pre-Delivery & Maintenance
7 bulletinsVOLUNTARY SERVICE CAMPAIGN 2012 NV; HEATED SEAT Service Campaign ID # PC175 is no longer active.
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Repair orders opened after this bulletins published date are no longer eligible for reimbursement under Campaign ID # PC175. Discard all previous versions of NTB12-111.
SERVICE INFORMATION Because of collision damage or other vehicle repair, a replacement "Certification Label" or "VIN Plate / Label" may be needed.
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These items may be available from Nissan by request if certain criteria are met. This bulletin lists the criteria and provides an application form for such replacements. See this bulletin for further detail.
SERVICE INFORMATION The information in this bulletin is provided to help ensure correct diagnosis and repair of fluid leaks.
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All fluid leaks, when properly diagnosed, should be repaired (whether under warranty or customer pay) to ensure proper vehicle operation. However, certain normal operating conditions can be misdiagnosed as a leak requiring repair. Unnecessary repair or replacement of parts in connection with incorrectly diagnosed "leaks" can negatively impact customer satisfaction, be time consuming and costly, and if not performed correctly can lead to future repairs. See this bulletin for further detail.
The part sales restriction for the following campaign parts has been discontinued; therefore there will be no further automatic shipments for PC176.
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Dealers may now order these parts using normal procedures as needed.
Nissan is conducting a Voluntary Service Campaign on certain Model Year 2012 Nissan NV Passenger vehicles to address a...
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heated seat functionality issue.
Nissan is conducting a Voluntary Service Campaign on certain Model Year 2012 Nissan NV Passenger vehicles to address a...
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heated seat functionality issue.
VK56 CONNECTING ROD CAP BOLT SERVICE INFORMATION SERVICE INFORMATION A change has been made to the connecting rod cap bolt service part.
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The new service part (B in Figure 1) is visually different, but is a direct replacement for the original equipment part. IMPORTANT: See page 2 for the procedure to inspect the cap bolt service part for excessive stretch. If replacement of a single connecting rod cap bolt is indicated for any given connecting rod, both connecting rod cap bolts of the affected connecting rod must be replaced as a set.
Lighting
6 bulletinsHEADLAMP, FOG LAMP, OR REAR COMBINATION LAMP FOGGING This bulletin has been amended.
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See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Nissan is conducting a Voluntary Service Campaign on certain Model Year 2012 Nissan NV vehicles to replace the interior...
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cargo lamp bulbs.
Nissan is conducting a Voluntary Service Campaign on certain Model Year 2012 Nissan NV vehicles to replace the interior...
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cargo lamp bulbs.
Nissan is conducting a Voluntary Service Campaign on certain Model Year 2012 Nissan NV vehicles to replace the interior cargo lamp bulbs.
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See this bulletin for further detail. Campaign ID# PC177
FOG LAMP AND/OR HEADLAMP FOGGING This bulletin has been amended to add Fog Lamps and modify one step in the flow chart on page 3.
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No other changes have been made. Please discard previous versions of this bulletin.
NISSAN: SEE DOCUMENT SEARCH BUTTON FOR OWNER LETTER.
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ON SOME MODEL YEAR VEHICLES, BECAUSE INTERIOR CARGO LAMP BULBS MAY STOP FUNCTIONING, PREMATURELY, DUE TO BEING BELOW DURABILITY SPECIFICATIONS, THEY NEED TO BE REPLACED. MODELS 2012 NV 1500, 2500, 3500. *PE
Infotainment
5 bulletinsSERVICE INFORMATION: The Navigation (NAVI) SD Map Data Cards are not interchangeable between the two versions of NAVI...
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units offered in Nissan vehicles that use this type of map data. * If the wrong SD Map Data Card is used, the NAVI will display an update screen (Figures 1 and 2, reference only) and will only accept Cancel. * If this screen is displayed, install the correct SD Map Data Card, found in table A on page 2, and the NAVI unit will return to correct operation. See this bulletin for further detail.
Two methods are used to update/upgrade Navigation Map Data: 1.
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The customer goes to www.nissannavigation.com and is mailed update disc(s) or SD Card and installs data, OR 2. The dealership is mailed update disc(s) and the customer must visit the dealership to have data installed. Use the matrix in this bulletin to determine which method is utilized for each Applied Vehicle. See this bulletin for further detail.
SERVICE INFORMATION If a customer would like to activate a subscription for any of the following services: -...
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SiriusXM Satellite Radio, NavTraffic, NavWeather, Travel Link Weather OR If a radio is replaced for any reason, and a customer has an active subscription to any of the above services, OR If a customer claims to have an active subscription to any of the above services, AND any portion of the subscribed service is not operating, ... follow the steps in this bulletin to activate/refresh the service.
SERVICE INFORMATION The "Lock / Unlock request buttons" that are located on the outside door handles of vehicles with...
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Intelligent Key can be disabled (or enabled) through either the "Comfort & Conv." settings of the Audio/Visual/Navigation system, orthrough the "Combination Meter settings" depending on the vehicle model, year and trim level. NOTE: In some instances this feature may be unintentionally disabled. Please verify the status of this feature before any further diagnostic is performed. Please see this bulletin for further details.
NAVIGATION WILL NOT WORK AFTER SD MAP CARD INSTALLED This bulletin has been amended.
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See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin.
Tires & Wheels
4 bulletinsSERVICE INFORMATION Temporary tire Flat Spotting is common on New Dealer In-Stock vehicles that have not been occasionally moved.
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Flat Spotting can occur after the vehicle has been parked (not moved) for a few days, or longer. In most cases it is temporary. In extreme cases it can be permanent. Vehicles should be moved every 30 days, in one direction only, enough to rotate the tires 90 (see Figure 1). Moving vehicles as shown will prevent tire Flat Spotting. See this bulletin for further detail.
Nissan Original Equipment or Genuine Accessory Alloy wheels, along with their finish coating (clear, chrome, titanium,...
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etc.), are specifically developed to achieve Nissan design and performance standards. These Original Equipment or Genuine Accessory wheels are subjected to testing to ensure they meet Nissan's standards. Nissan Original Equipment Alloy or Genuine Accessory wheels subjected to aftermarket chroming may no longer continue to meet these standards and may be seriously damaged. Therefore, Nissan most strongly discourages, and recommends that these wheels NEVER be subjected to, aftermarket chroming. See this bulletinfor further detail.
WHEEL BALANCING SERVICE INFORMATION This bulletin has been amended.
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The publication date has been revised to include the latest models and model years. No other changes have been made. Please discard previous versions of this bulletin.
WHEEL BALANCING SERVICE INFORMATION This bulletin has been amended.
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The publication date has been revised to include the latest models and model years. No other changes have been made. Please discard previous versions of this bulletin.
Software & Calibration
3 bulletinsSERVICE INFORMATION If a CD/DVD Player incident is noted, a possible cause may be improper CD/DVD disc care, condition, or usage.
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This bulletin provides updated CD/DVD Player operation instructions to avoid potential incidents/customer concerns caused by improper care and usage of CD/DVD discs. To aid in solving customer concerns, use the guidelines in this bulletin when speaking to customers or inspecting incident vehicles. - Customers must not use discs that are warped, scratched, chipped, cracked, have abnormal edges or are otherwise damaged. Damaged or poor condition discs may cause the Player internal mechanism to jam or have optical pick-up errors. NOTE - Do not make a Warranty claim against a Player that will not play damaged or poor condition discs as described in this bulletin. See this bulletin for further detail.
IF YOU CONFIRM: * "Missing SD card" message appears.
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* Error message "Communication problem occurred check connection" with iPhone (1st Generation only). Connected through USB and after an incoming call. * No Voice guidance after unit replacement or software update. ACTION: 1. Check the SD card number. * Update SD card if 25920-ZW00A is present. 2. Update NAVI to N603 Software version. 3. Confirm that voice guidance operates correctly after NAVI version has been updated. Please see this bulletin for further details.
MIL ON WITH DTC P0101 This bulletin has been amended.
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The APPLIED VEHICLES section on this page and Table A on page 7 have been updated. Discard all previous versions of this bulletin.
Steering
2 bulletinsDIAGNOSIS OF VEHICLE PULL (DRIFT) AND/OR STEERING WHEEL OFF-CENTER This bulletin has been amended.
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See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
DIAGNOSIS OF VEHICLE PULL (DRIFT) AND/OR STEERING WHEEL OFF-CENTER This bulletin has been amended.
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See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Suspension
2 bulletinsWHEEL BEARING COLLISION DAMAGE This bulletin has been amended.
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See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
BALL JOINT AXIAL END PLAY PROCEDURE SERVICE INFORMATION When working on the front suspension, use the updated...
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service information in this bulletin along with the Electronic Service Manual (ESM). The updated information in this bulletin is a correction and a supplement to the ESM.
Air Bags & Safety
1 bulletinDriver Air Bag Inflator Field Quality Parts Collection Initiative Update ***** Collection Initiative Summary ***** ...
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Nissan launched a special parts collection activity on September 15, 2017 to replace the driver Takata air bag inflators free of charge on specific MY2012 and MY2013 NV Van (F80) vehicles registered in the following states: - Zone A: Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, and Texas - Zone C: Alaska, Colorado, Connecticut, Iowa, Idaho, Massachusetts, Maine, Michigan, Minnesota, Montana, North Dakota, New Hampshire, New York, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming These vehicles were selected based on geographic location and are not subject to a recall. Nissan has collected a sufficient number of parts for this particular zone and will now close the initiative. Nissan wants to inform dealers that PC582 & PC583 will conclude on April 30, 2018. Service Comm was deactivated on March 14, 2018. The parts collection initiative will continue until April 30, 2018 in order to allow dealers sufficient time to complete any previously scheduled repairs. ***** What Dealers Should Do**** 1. Service Comm was deactivated for campaign ID PC582 & PC583 on any unrepaired VINs on March 14, 2018. Dealers should complete previously scheduled appointments at this time. 2. Dealers should submit any open claims for this collection activity by April 30, 2018. 3. Dealers may continue to use NTB17-102 to service any previously scheduled vehicles subject to this activity until April 30, 2018. PLEASE NOTE: The return process for this collection activity is different than the normal Takata parts return process (NTB17-102, page 11-17). - Used Inflators for this activity are being returned via Fed-Ex (not XPO/Stericycle)