2020 Nissan Murano TSBs

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin.

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin.

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin.

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

passenger (RH) side drive shaft on an applied vehicle for any reason, transfer assembly drive shaft oil seal and dust cover seal replacement is required. Refer to the SERVICE PROCEDURE in this bulletin.

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin.

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

C1A16 OR C2582 IF YOU CONFIRM IMPORTANT: The purpose of ACTION (on the next page) is to give you a quick idea of the work you will be performing. You MUST closely follow the entire SERVICE PROCEDURE as it contains information that is essential to successfully completing this repair. Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle. The customer states that the ICC stopped working while driving, OR The customer states that the AEB/FEB warning light is ON, or turned ON, while driving (Figure 1), OR The message Unavailable Front Radar Obstruction or Forward Driving Aids Temporarily Disabled Front Sensor Blocked See Owner's Manual has displayed while driving (Figure 2). AND DTC C1A16, C1A16-97, C2582, or C2582-97 is the ONLY DTC stored. Figure 1 Figure 2 This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. Forward Driving Aids Temporarily Disabled Front Sensor Blocked See Owners Manual

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. IF YOU CONFIRM DTC B00A0-00 (OCCUPANT DETECTION SENSOR UNIT) is stored, AND OCS zero point reset cannot be performed, (continued on the next page)

See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin.

lubricants or grease to, or around, any interior electrical components. To avoid the risk of death or severe personal injury, do not directly spray Silicone-based lubricant or grease, or inadvertently overspray Silicone-based lubricant or grease onto any interior electrical components. These types of lubricants can be detrimental to the proper operation of electrical components.

procedural recommendations for establishing good connections while performing 12V battery testing. These recommendations are expected to promote uniformity during the connection process, therefore reducing the number of incorrect Test with DCA and Replace results. HINT: If 12 volt batteries are allowed to discharge for a prolonged period of time, battery life may be drastically reduced. This condition may lead to premature battery replacement and customer dissatisfaction. IMPORTANT: CPX-900 is now an accepted testing tool to use along with or in place of the DSS-5000 CPX-900 operating instructions are found at: https://nissancpx900.midtronics.com/ DSS-5000 operating instructions are found at: https://nissandss5000.midtronics.com/ DCA-8000 is now a required testing tool to be used for all warranty replacement decisions. The DCA-8000 is also a more efficient charger than previously available, and will charge any available 12 volt lead acid battery safely and accurately as long as all precautions and inputs are made correctly. The DCA-8000 operating instructions are found at: https://nissandca8000.midtronics.com/

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

warning light in the instrument panels information display is ON (Figure 1), AND/OR DTC B2724-23 (SONAR CONTROL UNIT - SONAR ECU INTERNAL FAILURE [UNDER VOLTAGE]) is stored. NOTE: A RAB warning light may appear in the vehicle information display. ACTION Reprogram and configure the Sonar Control Unit with the SERVICE PROCEDURE in this bulletin, if applicable.

been diagnosed as sending an incorrect level signal, and one or more of the following DTCs are stored in the ECM, do not replace the entire Fuel Level Sensor Unit, Fuel Filter and Fuel Pump Assembly (fuel pump assembly). The fuel level sensor can be replaced separately. P0460 (FUEL LEV SEN SLOSH) P0461 (FUEL LEVEL SENSOR) P0462 (FUEL LEVL SEN/CIRC) P0463 (FUEL LEVL SEN/CIRC) NOTE: Warranty claims referring to fuel level issues that result in the replacement of the entire fuel pump assembly will be charged back.

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

controls are (or were) inoperative, AND/OR The windows, sunroof, sunshade and power mirrors are (or were) inoperative. NOTE: A no start condition may also be present. ACTION Follow the SERVICE PROCEDURE in this bulletin to: 1. Inspect the power seat switch wiring harness for damage. 2. Repair any damage found. 3. Install the rubber grommet listed in PARTS INFORMATION.

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

See AMENDMENT HISTORY on page 3. Please discard previous versions of this bulletin.

values in Table A on page 4 must be used. For all other models/model years, consult the Electronic Service Manual (ESM). The following CONSULT-III plus (C-III plus) figures and steps are only provided to indicate where the VEHICLE REFERENCE VALUE from Table A is to be entered. The entire camera aiming procedure must be followed to complete the aiming procedure. Refer to the ESM section: CRUISE CONTROL & DRIVER ASSISTANCE > DRIVER ASSISTANCE SYSTEM > DRIVER ASSISTANCE SYSTEM > BASIC INSPECTION > LANE CAMERA UNIT > CAMERA AIMING ADJUSTMENT. 1. Turn the ignition ON. 2. From the C-III plus home screen, select Diagnosis (One System).

following A/F SENSOR 1 HEATER DTCs stored: P0053 P0059 P0030 P0050 ACTION 1. Confirm the current ECM part number. 2. Reprogram the ECM, if applicable.

reset cannot be performed (continued on the next page) And The following screen displays: ACTION 1. Check the Occupant Classification System (OCS) control unit using the ODS Analysis tool software. Refer to SERVICE PROCEDURE on page 5. HINT: OCS may also be referred to as ODS. 2. Perform 75-zero RESET.

To access infotainment software updates via the Infotainment Software Update Utility: Select SPECIALTY TOOLS, and then select Infotainment Software Updates on the left side of ASIST. Please discard previous versions of NTB23-018.

To access infotainment software updates via the Infotainment Software Update Utility: Select SPECIALTY TOOLS, and then select Infotainment Software Updates on the left side of ASIST. HINT: Initially, the Infotainment Software Update Utility will be available only on the CONSULT PC version of ASIST. The Utility will be added to ASIST WEB at a later date. Please discard previous versions of NTB23-018.

See AMENDMENT HISTORY below. Please discard previous versions of this bulletin.

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

See AMENDMENT HISTORY below. Please discard previous versions of this bulletin.

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

replacement of the AV Control Unit, it is necessary to verify the current software version of the AV Control Unit to determine if a software version update is required. Use the vehicle tables in this bulletin to determine the current software version, if the AV Control Unit requires a software version update, and which procedure to use to update the AV Control Unit. The software updates in this bulletin are to address stability improvements and bug fixes. IMPORTANT: If the customer is experiencing a software related concern, refer to NTB21-038 to verify if the customer concern is a hardware or software related issue. If the concern is a software related issue, review the information in this bulletin to update the AV Control Unit as needed.

INFOTAINMENT ISSUES Please discard previous versions of this bulletin.

that the latest software is installed in the AV control unit before starting the diagnosis. The software update in the following service procedure is to address the items below: Stability improvements and bug fixes. Refer to steps 1 - 4 on pages 3 and 4 to confirm that this bulletin applies.

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

See AMENDMENT HISTORY, below. Please discard previous versions of this bulletin.

that the latest software is installed in the AV control unit before starting the diagnosis. The software update in the following service procedure is to address the items below: Stability improvements and bug fixes. Android Auto skips while playing music. Refer to steps 1 - 4 to confirm that this bulletin applies. HINT: The update-software only needs to be downloaded once and then can then be used on multiple vehicles until other infotainment software is loaded onto the USB drive to overwrite the original data.

values in Table A on page 4 must be used. For all other models/model years, consult the Electronic Service Manual (ESM).

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

LASER/RADAR in the PAST column: Erase the DTC. DO NOT replace any parts. If DTC C1A17-49 or C2580-49 is stored in LASER/RADAR in the "CURRENT" column, refer to the applicable ESM for instructions.

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin.

See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin.

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

found to be leaking grease, AND There is no abnormal noise or obvious CV Joint risk due to water intrusion and/or complete grease loss, check for REPAIR KIT-DUST BOOT (CV Joint Boot Kit) availability. If there is a REPAIR KIT-DUST BOOT (CV Joint Boot Kit) available for the vehicle being repaired, do NOT replace the axle. Install a new boot kit following the procedure in the ESM. o Refer to the ESM: TRANSMISSION & DRIVELINE > FRONT AXLE > REMOVAL AND INSTALLATION > FRONT DRIVE SHAFT BOOT o If the complete axle (drive shaft) is replaced when only a new boot is required, the over-repair may be charged back to the dealer. If there is NOT a REPAIR KIT-DUST BOOT (CV Joint Boot Kit) available for the vehicle being repaired, refer to the ESM for further diagnostic information. IMPORTANT: When servicing vehicles with staked axle nuts, refer to NTB21-013 to prevent Drive Shaft thread damage.

See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin.

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

Please discard previous versions of NTB15-013. Refer to the ESM for the fluid cooler cleaning procedure.

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

SERVICE INFORMATION If the Automatic Emergency Braking (AEB) warning light or is blinking (but not illuminated steadily) or the customer states it is blinking, and there are no related DTCs, inspect the windshield. A blinking AEB warning light may occur under the following conditions: When contamination or foreign material adhere to the lane camera viewing window on the windshield. When driving while it is snowing or when frost forms on the lane camera viewing window on the windshield. When the lane camera viewing window on the windshield is temporarily fogged up. Figure 1 Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle. HINT: o Refer to the applicable ESM for diagnosis if DTCs are present in the Laser/Radar, ICC/ADAS, or Lane Camera systems. o For further information: Refer to the following pages. Use the search keyword blinking in the ESM.

Braking/Forward Collision Warning IF YOU CONFIRM The customer states they have experienced false activation and/or unexpected braking of the Automatic Emergency Braking (AEB) or Forward Collision Warning (FCW) system, AND There are no related DTCs stored. ACTION Refer to the SERVICE PROCEDURE in this bulletin to: 1. Confirm the current ICC/ADAS 2 part number. 2. Reprogram the ICC/ADAS 2, if applicable.

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

(PRESS SEN CIRCUIT) and/or C1116 (STOP LAMP SW) may be stored if the Stop Lamp Switch and/or the Brake Pedal Position Switch are out of adjustment. Before replacing any components for DTCs C1142 (PRESS SEN CIRCUIT) and/or C1116 (STOP LAMP SW), stored as past or current, confirm that the Stop Lamp Switch and the Brake Pedal Position Switch are properly adjusted. If either the Stop Lamp Switch and/or the Brake Pedal Position Switch are found to be out of adjustment, adjust them as per the ESM, and then clear the DTCs and perform DTC confirmation. Refer to the ESM: BRAKES > BRAKE SYSTEM > PERIODIC MAINTENANCE > BRAKE PEDAL > Adjustment

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

under the driver side front, passenger side front or the passenger side rear inner kicking plates (See Figure 1 for example). ACTION Add foam padding to the floor spacer plate near the affected area of the vehicle. - See page 2 for Driver Side Front. - See page 6 for Passenger Side Front. - See page 9 for Passenger Side Rear.

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

Support Bracket are now available to allow the CVT to be removed from the Applied Vehicles, without removing the engine (Figure 1). The service procedure for using these tools is located in the 2021 Murano ESM. Refer to the 2021 Murano ESM to remove the CVT using the Engine Support Tools. ESM section: TRANSMISSION & DRIVELINE - TRANSAXLE & TRANSMISSION - CVT: RE0F10J - UNIT REMOVAL AND INSTALLATION - TRANSMISSION ASSEMBLY - ALL WHEEL DRIVE.

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

Unit (TCU) has the ability to send an automatic collision notification when the vehicle is involved in an accident. Once an automatic collision notification is performed, the function becomes disabled. The TCU must be reset to re-enable the automatic collision notification function. This bulletin describes how to reset the TCU after an automatic collision notification has been performed.

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.

Nissan is conducting a dealer inventory quality action to inspect and, if necessary, replace the right and/or left Transverse Link (TV) on 5,472 specific 2020 Murano vehicles identified in Service Comm. Due to a supplier issue that has since been resolved, the subject vehicles may have been produced with incorrectly forged transverse links that could reduce the structural integrity of the transverse links. Affected vehicles are subject to stop sale and are either currently in dealer inventory or assigned and in transit to the dealer. What Dealers Should Do: PLEASE FOLLOW THE ATTACHED INSPECTION INSTRUCTIONS: 1.Verify if vehicles are affected by this quality action using Service Comm or DBS National Service History Open Campaigns I.D. PC767 New vehicles in dealer inventory can also be identified using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign). Refer to NPSB 15-460 for additional information Please continue to check newly arriving inventory for campaign applicability. 2.Use the attached procedure to inspect vehicles affected by this quality action. If the TV lot code marks are good, do NOT replace the TV Links. File a claim for the inspection, and release the vehicle for sale. If the TV lot codes are Suspect and inspection shows a machining deformation or lap condition, provide the requested information below in an email to nnafqasupport@nissan-usa.com and HOLD the vehicle: E-Mail Subject Line: PC767 Murano TV Link Inspection Dealer Name: Dealer Code: Dealer Address: VIN:

See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.