2012 MINI Cooper S Countryman TSBs

The customer complains of poor or no air conditioning cooling. After further diagnosis, the system is found to be low or empty of a refrigerant charge, but when using an electronic leak detector, no leak can be found. CAUSE: In most cases, an electronic leak detector is not sufficient for identifying small leaks in the system. Electronic leak detectors can give false alarms and can lead to an improper diagnosis of small leaks. A leak cannot be located exactly if accessibility is impaired (in the case of the expansion valve, evaporator or condenser).

Internal corrosion could form in the engine coolant temperature sensor. This corrosion leads to internal bridging of the contacts, which can cause an inaccurate engine temperature reading. This false reading could lead to difficulty in the engine starting and/or a ""Service Engine Soon"" lamp being illuminated."

The Service Engine Soon lamp is illuminated after reprogramming the vehicle to integration level R056-11-11503 (ISTA/P P45.1.3.0) or higher. When diagnosed, the following fault code is stored in DME fault memory: ??37DE Engine ventilation, heating, triggering: open circuit CAUSE Due to a DME software change, the diagnostic monitoring capability is improved for the engine ventilation heating system. However, a fault will be stored in the fault memory because the engine ventilation heater circuit has a malfunction currently present.

For the above-referenced vehicles, MINI USA, a division of BMW of North America, LLC (""MINI USA"") is extending the limited warranty for the engine's High-Pressure Fuel Pump (HDP) to: 10 years/120,000 miles as determined by the vehicle's original in-service date Item #1: This ""componentspecific"" limited warranty extension applies to defects in materials and workmanship and is subject to the applicable vehicle and coverage eligibility requirements, exclusions and limitations that apply to the New MINI Passenger Car Limited Warranty. Important Note: This limited warranty extension only applies to the listed vehicles produced up to and including 2/29/2012 (Leap year). Vehicles produced on or after 3/1/2012 are fitted with different equipment. This bulletin is notice of a ""limited warranty extension."" This is NOT a notice of a Recall or Service Action. There is no immediate repair required unless the MINI vehicle is currently experiencing this problem. Even though this is NOT a Recall, MINI USA will be sending VIN-specific customer notification letters in a phased release."

Internal corrosion could form in the engine coolant temperature sensor. This corrosion leads to internal bridging of the contacts, which can cause an inaccurate engine temperature reading. This false reading could lead to difficulty in the engine starting and/or a ""Service Engine Soon"" lamp being illuminated."

Internal corrosion could form in the engine coolant temperature sensor. This corrosion leads to internal bridging of the contacts, which can cause an inaccurate engine temperature reading. This false reading could lead to difficulty in the engine starting and/or a ""Service Engine Soon"" lamp being illuminated."

Internal corrosion could form in the engine coolant temperature sensor. This corrosion leads to internal bridging of the contacts, which can cause an inaccurate engine temperature reading. This false reading could lead to difficulty in the engine starting and/or a ""Service Engine Soon"" lamp being illuminated."

Internal corrosion could form in the engine coolant temperature sensor. This corrosion leads to internal bridging of the contacts, which can cause an inaccurate engine temperature reading. This false reading could lead to difficulty in the engine starting and/or a ""Service Engine Soon"" lamp being illuminated."

No customer complaint has been received. During the scheduled engine oil service, the technician notices a black rubber o-ring lying on the bottom of the engine oil filter housing. The o-ring has been dislodged from the non-return valve inside the engine oil filter housing. No subsequent engine damage occurs from the dislodged o-ring. Engine oil filter housing (1) Rubber o-ring (2) The material dimensions of the rubber o-ring are not satisfactory, allowing it to become dislodged from its installation location.

INFORMATION The current version of ISTA/D Repair Instruction 13 51 017, ""Removing and installing or replacing high-pressure pump (N14, N18)"" has a procedure error. The current version of the Repair Instruction states to replace the highpressure supply hose on the N14 engine. The Repair Instruction also states not to replace the high-pressure supply hose on the N18 engine. The N18 portion of the Repair Instruction is incorrect. As an interim solution, follow the procedure outlined below until this portion of the Repair Instruction is corrected. https://www.minitis.net/tiscode/cgi-bin/bulletin.aspx?sie_path=/tsb/bulletins/htm_store/15601.2.M130113... 8/30/2013 Page 2 of 2 All vehicles equipped with the N18 engine and produced from 3/2012 and later. When the engine is fitted with a Bosch High-pressure Pump (1) the highpressure supply hose (2) MUST NOT be replaced when making repairs. The remaining portion of the Repair Instruction and tightning torques are correct. Refer to EPC for the applicable part numbers when making repairs. "

The customer states that the Service Engine Soon lamp is illuminated and the following fault is stored in the DME: FC 2BF2 Rail pressure sensor, workspace: pressure too high CAUSE A DME calibration error in the fuel pressure diagnostics results in an increased sensitivity.

NEXT TIME THEY ARE IN THE SHOP FOR MAINTENANCE OR REPAIRS. SUBJECT Service Action: Retrofit of Engine Coolant Temperature Sensor. Internal corrosion can form in the engine coolant temperature sensor. This corrosion leads to internal bridging of the contacts, which can cause an inaccurate engine temperature reading. This false reading can lead to difficulty in the engine starting and/or a ""Service Engine Soon"" lamp being illuminated."

CAUSE The internal sealing of the oil pump volume control solenoid valve is compromised, allowing engine oil to leak from the oil pump volume control solenoid.

Vehicles produced from 3/2013 are no longer equipped with an engine coolant thermostat that incorporates the engine coolant temperature sensor (thermostat P/N 11 53 7 647 751). The engine coolant temperature sensor is now an individual component. To accommodate this component change, there was also a production change to the engine wiring harness; this also includes the replacement engine harnesses for earlier produced vehicles. The replacement harness is no longer equipped with the four pin connector for the thermostat / engine coolant temperature sensor, but two separate twopin connectors, one for the coolant thermostat and one for the engine coolant temperature sensor. *The N16 engine switched production to the 11 53 7 534 521 thermostat in 3/2012. This thermostat, like the new 751, incorporates a separate engine coolant temperature sensor. The connectors on the 521 thermostat will not match up to the connectors on a new, replacement engine harness. The 521 thermostat will need to be replaced with the 751 thermostat during this repair.

A whistling or squealing noise is heard from the engine at idle and/or at higher engine speeds. CAUSE 1. Noise is caused by the water pump. 2. Noise is caused by the friction wheel of the belt tensioner.

After reprogramming the vehicle to integration level R056-11-11-503 (ISTA/P P45.1.3.0) or higher, one of the following fault codes are stored in the DME fault memory: Vehicles with N16 engine: * 2F42 Engine ventilation heating, Control The Service Engine Soon lamp is not illuminated. Vehicles with N18 engine: * 37DE Engine ventilation, heating, triggering: open circuit The Service Engine Soon lamp is illuminated. CAUSE Due to a DME software change, the diagnostic monitoring capability is improved for the engine ventilation heating system. However, a fault will be stored in the fault memory because the engine ventilation heater circuit has a malfunction currently present.

Coolant is leaking from the coolant pump. CAUSE The coolant pump may develop cracks in the plastic housing. These cracks may result in a coolant leak.

CAUSE The internal sealing of the oil pump volume control solenoid valve is compromised, allowing engine oil to leak from the oil pump volume control solenoid.

Based on Motorer feedback, MINI has determined that during the first three years of service, some vehicles may require specific additional service work to be performed. MINI USA, a division of BMW of North America, LLC ("MINI USA") is pleased to announce the following Motorer-Focused Satisfaction (MFS) Program. This new program's procedure will be available for your dealer to address these Motorers' concerns, starting with claim repairs dates on or after September 1, 2014. As part of our Motorer Pledge to deliver an incredible MINI motoring experience, for the above-referenced MINI vehicles, we developed this program to increase our Motorers' satisfaction by helping to prevent unexpected dealer service repair visits.

CAUSE The internal sealing of the oil pump volume control solenoid valve is compromised, allowing engine oil to leak from the oil pump volume control solenoid.

The Service Engine Soon lamp (MIL) is illuminated and engine power output is reduced. This could only occur only in areas high above sea level (greater than 5,000 feet) and more frequently with colder outside temperatures. The following faults will be stored in the DME, and no engine mechanical problems are found. * 2C56 - Charging pressure control, plausibility Pressure too high * 2C58 - Charging pressure control, switch-off: pressure build-up blocked Unfavorable DME software

The customer states that a small engine oil leak can be seen from the underside of the engine. CAUSE The internal sealing of the oil pump volume control solenoid valve is compromised, allowing engine oil to leak from the oil pump volume control solenoid.

INFORMATION The following three criteria must to be checked, evaluated and the resulting findings documented on the repair order prior to replacing a dual-mass flywheel as defective: 1. Total rotational angle at no load condition (with applied torque less then 20 Nm) 2. Secondary plate longitudal axial play 3. Friction surface appearance changes due to thermal overload. PROCEDURE Refer to the attached "Dual-mass Flywheel Inspection" document for the complete inspection procedure. The dual-mass flywheel replacement is justified only if one or more of the following criteria are met: 1. The total rotational free-play measured at the flywheel gear ring is: Equal to or greater than 3 tooth gaps on N14/N18-equipped engines; Equal to or greater than 14 tooth gaps on B38/B46/B48-equipped engines. 2. The secondary plate total axial bearing play measured at outside diameter of the flywheel is: Equal to or greater than 3 mm on N14/N18-equipped engines; Equal to or greater than 5 mm on B38/B46/B48-equipped engines. 3. Significant discoloration in the adjoining area outside the friction ring, or a severe ablation/erosion of the friction area, is present. WARRANTY INFORMATION Warranty claims for replacing a Dual Mass Flywheel are subject to denial or debit when it is determined that the diagnostic procedures outlined above were not followed. ATTACHMENTS View PDF attachment M210114_Dual-Mass_Flywheel_Inspection.

INFORMATION The current version of ISTA/D Repair Instruction 13 51 017, ""Removing and installing or replacing high-pressure pump (N14, N18)"" has a procedure error. The current version of the Repair Instruction states to replace the high-pressure supply hose on the N14 engine. The Repair Instruction also states not to replace the high-pressure supply hose on the N18 engine. The N18 portion of the Repair Instruction is incorrect. As an interim solution, follow the procedure outlined below until this portion of the Repair Instruction is corrected. https://www.minitis.net/tiscode/cgi-bin/bulletin.aspx?sie_path=/tsb/bulletins/htm_store/159...2/5/2014 Page 2 of 2 Bosch High-pressure Pump (1): All vehicles equipped with the N18 engine and produced from 3/2012 and later When the engine is fitted with a Bosch High-pressure Pump (1), the highpressure supply hose (2) MUST NOT be replaced when making repairs. The remaining portion of the Repair Instruction and tightening torques is correct. Refer to EPC for the applicable part numbers when making repairs."

After reprogramming the vehicle to integration level R056-11-11-503 (ISTA/P P45.1.3.0) or higher, one of the following fault codes are stored in the DME fault memory: Vehicles with N16 engine: * 2F42 Engine ventilation heating, Control The Service Engine Soon lamp is not illuminated. Vehicles with N18 engine: * 37DE Engine ventilation, heating, triggering: open circuit The Service Engine Soon lamp is illuminated. CAUSE Due to a DME software change, the diagnostic monitoring capability is improved for the engine ventilation heating system. However, a fault will be stored in the fault memory because the engine ventilation heater circuit has a malfunction currently present. One of the following may be the cause: * Loose or defective electrical connection * Missing or defective crankcase ventilation heater relay.

The customer states that a small engine oil leak can be seen from the underside of the engine. CAUSE The internal sealing of the oil pump volume control solenoid valve is compromised, allowing engine oil to leak from the oil pump volume control solenoid. DIAGNOSTIC Below is the procedure for identifying how far the engine oil has migrated inside the engine electrical harness, when this issue occurs, if at all. The procedure must be followed very carefully so that the proper repair is identified. 1. Disconnect the oil pump volume control solenoid valve electrical connection per Repair Instructions 11 41 519 ""Removing and installing or replacing the solenoid valve (engine oil pump)."" Inspect the electrical connector; if no engine oil is found inside the electrical connector, perform the oil pump volume control valve repair procedure. If engine oil is found inside the electrical connector, proceed to diagnostic procedure step 2. 2. Remove the cover from the DME and remove all three electrical connectors from the DME. Inspect the connectors for traces of engine oil. If no engine oil is found, perform the oil pump volume control valve repair procedure and replace the engine section of the wire harness. Refer to EPC for the additional part number. If engine oil is found in the DME connector, proceed to step 3. 3. If engine oil is found in the DME electrical connector, perform the oil pump volume control valve repair procedure, replace the engine section of the wire harness and replace the DME. Refer to EPC for the additional part numbers. Do not remove the engine oil pan. Do not replace the oil pump volume control valve. Do not replace engine oil pump. OIL PUMP VOLUME CONTROL VALVE REPAIR"

The blower motor does not operate at any fan speed. The blower motor may work intermittently with the blower fan speed operating only on FULL speed. CAUSE The blower motor is faulty and causes the blower resistor to fail.

Based on Motorer feedback, MINI has determined that during the first three years of service, some vehicles may require specific additional service work to be performed. To address this issue, MINI USA, a division of BMW of North America, LLC (""MINI USA"") is providing the following Motorer-Focused Satisfaction (MFS) Program. This program's procedures have been available to you to address specific Motorers' concerns since September 1, 2014. As part of our Motorer Pledge to deliver an incredible MINI motoring experience, for the abovereferenced MINI vehicles, we developed this program to increase our Motorers' satisfaction by helping to prevent unexpected dealer service repair visits."

1 The engine either exhibits a crank, no start or a hard start (long crank), usually on a cold engine. No faults are stored in the DME. Proceed to Correction 1 for further diagnosis. 2 NOTE: The engine may also exhibit the same starting behavior as in Situation1. The Service Engine Soon lamp is illuminated, with one or more of the following fault codes stored in the DME: Engine temperature sensor faults ? 2943 Coolant temperature sensor, signal change too fast ? 2937 Coolant temperature sensor, electrical: short circuit to positive ? 2936 Coolant temperature sensor, electrical: short circuit to earth ? 293A Coolant temperature sensor, plausibility, cold start: temperature too high ? 293B Coolant-temperature sensor, plausibility, cold start: Temperature too low ? 2947 Coolant-temperature sensor, signal: Fixed on low ? 2948 Coolant-temperature sensor, signal: Fixed ? 3393 Engine downtime, plausibility: Time too long in correlation with engine coolant cooling down ? 3392 Engine downtime, plausibility: Time too short in correlation with engine coolant cooling downIf any of the above fault codes are stored, proceed to Correction 2. Engine thermostat faults: ? 348E Characteristic map thermostat, actuation: Short circuit to positive ? 348F Characteristic map thermostat, actuation: Short circuit to earth ? 3490 Characteristic map thermostat, actuation: Open circuit If any of the above fault codes are stored then proceed to Correction 2: The above fault codes for the engine temperature sensor and thermostat are the primary fault codes for turning the Service Engine Soon light on. 1. Poor solder contacts in the engine coolant temperature sensor integrated into the engine thermostat housing 2. A faulty external or replaceable engine coolant temperature sensor (see below for identifying production changes in the thermostat and engine temperature sensors) 3. A faulty map-contro

SUBJECT The Blower Motor is Faulty. The blower motor does not operate at any fan speed. The blower motor may work intermittently with the blower fan speed operating only on FULL speed. CAUSE The blower motor is faulty and causes the blower resistor to fail.

Tire pressure loss after replacement of the RDC/RDCi wheel electronics. Valve stems are not being replaced in conjunction of the RDC/RDCi wheel electronics replacement.

designates changes to this revision SUBJECT N16 and N18 Engine: Engine Oil Leak. The customer states that a small engine oil leak can be seen from the underside of the engine. CAUSE The internal sealing of the oil pump volume control solenoid valve is compromised, allowing engine oil to leak from the oil pump volume control solenoid. DIAGNOSTIC

Service Information bulletin supersedes SI M01 01 16 dated March 2016. INFORMATION For the above-referenced vehicles, MINI USA, a division of BMW of North America, LLC ("MINI USA") is extending the limited warranty for the engine's High-Pressure Fuel Pump (HDP) to: 10 years/120,000 miles as determined by the vehicle's original in-service date. Item #1: This "componentspecific" limited warranty extension applies to defects in materials and workmanship and is subject to the applicable vehicle and coverage eligibility requirements, exclusions and limitations that apply to the New MINI Passenger Car Limited Warranty. Important Note: This limited warranty extension only applies to the listed vehicles produced up to and including 2/29/2012 (Leap year). Vehicles produced on or after 3/1/2012 are fitted with different equipment. Warning: This bulletin is notice of a "limited warranty extension." This is NOT a notice of a Recall or Service Action. There is no immediate repair required unless the MINI vehicle is currently experiencing this problem. Even though this is NOT a Recall, MINI USA will be sending VIN-specific customer notification letters in a phased release. Customer Notification Letter - VIN and Component-specific Warranty Extension Even though this is NOT a Recall, MINI USA will be sending VIN-specific customer notification letters in a phased release."

Poor radio reception and failure of the telematics systems. Possible Check Control system message: Battery discharge when engine off, Caution, no acoustic warning signals. CAUSE Non MINI approved (third-party supplier) USB cable plugged into the USB port. CORRECTION Install new MINI approved USB cable.

Internal corrosion could form in the engine coolant temperature sensor. This corrosion leads to internal bridging of the contacts, which can cause an inaccurate engine temperature reading. This false reading could lead to difficulty in the engine starting and/or a ""Service Engine Soon"" lamp being illuminated."

INFORMATION As part of a Class Action Suit Settlement for the vehicles listed above (""Class Vehicles""), MINI USA, a division of BMW of North America, LLC, is extending the limited warranty for the engine mechanical water pump to: z Item #1: This ""component-specific"" limited warranty extension applies to defects in materials or workmanship. z This coverage is subject to the same vehicle eligibility requirements, limitations, and exclusions that apply to the MINI New Passenger Car Limited Warranty. z When it is necessary, the friction wheel is covered only when it is done in conjunction with performing an eligible and covered engine mechanical water pump repair. z This extended coverage does not apply to electric water pump. Note: This bulletin is a notice of a component-specific ""limited warranty extension as part of a Class Action Settlement. This is NOT a notice of a Recall or Service Action. There is no immediate repair required unless the MINI vehicle is currently experiencing a problem with the water pump."

BMW of North America, LLC. MINI USA, a division of BMW of North America, LLC (""MINI USA"") has entered into a nationwide settlement with the plaintiffs in the above referenced class action and the Court has granted final approval of the settlement. This DCS message provides you with the latest information about this case and the settlement. Class Allegations. The Plaintiff claimed that MINI produced and sold certain MINI Cooper Class Vehicles with defective water pumps. Class Vehicles are MINI R55, R56, R57, R58, R59, and R60 Series vehicles equipped with N12, N14, N16 or N18 engines that were sold or leased to Class Members in the US (including Puerto Rico). The Class Vehicles were produced from October 2006 through November 2012."

bulletin supersedes SI M01 01 16 dated March 2016.. For the above-referenced vehicles, MINI USA, a division of BMW of North America, LLC ("MINI USA") is extending the limited warranty for the engine's High-Pressure Fuel Pump (HDP) to: z 10 years/120,000 miles as determined by the vehicle's original in-service date z Item #1: This "component-specific" limited warranty extension applies to defects in materials and workmanship and is subject to the applicable vehicle and coverage eligibility requirements, exclusions and limitations that apply to the New MINI Passenger Car Limited Warranty. z Important Note: This limited warranty extension only applies to the listed vehicles produced up to and including 2/29/2012 (Leap year). z Vehicles produced on or after 3/1/2012 are fitted with different equipment. Warning: This bulletin is notice of a "limited warranty extension." This is NOT a notice of a Recall or Service Action. There is no immediate repair required unless the MINI vehicle is currently experiencing this problem. Even though this is NOT a Recall, MINI USA will be sending VIN-specific customer notification letters in a phased release. Customer Notification Letter - VIN and Component-specific Warranty Extension Even though this is NOT a Recall, MINI USA will be sending VIN-specific customer notification letters in a phased release."

As a result, the demand on the batteries has increased. Breakdowns due to an empty battery or problems in the vehicles electrical system can have various causes, most of which are not due to the battery itself. For this reason, a battery replacement will permanently eliminate the problem only in the rarest of cases. The energy diagnosis test module helps to localize these causes. This document covers important information for the dealer on how to handle discharged battery complaints. Without performing the energy diagnosis test plan, the root cause of a discharged battery cannot be identified. In order to properly repair the vehicle the first time, it is very important that the diagnostic test plan is performed to completion; with all results taken into consideration.

The customer complains that while driving, a CCM (check control message) indicates the doors are open, even though they are closed. Also, sometimes the gong will sound and the interior lights will go on and off. Unspecified FRM (footwell module) door lock status due to voltage variations

The front power window may exhibit one or more of the following faults: * The window reverses when it reaches the top travel * Loss of the ""one touch"" feature when closing the window * Window movement is not smooth or stops halfway * Windows cannot be initialized with ISTA or manually CAUSE Front power window drive and Footwell Module (FRM) software"

When the vehicle is parked and locked (DWA active), the alarm system is triggered intermittently. One or more of the following conditions may trigger the alarm system: Sun roof in the tilted/open position, Window partially open, Excessive local noise (for example, near an airport, on a busy road, or in heavy rain) CAUSE Normal sensitivity of the interior ultrasonic sensor.

MINI electrical systems and advancements in vehicle technology have resulted in an increased demand on the vehicle battery. This SI will help the dealer handle ""discharged battery"" complaints. A discharged battery can have various causes, most unrelated to the battery. A failed battery is often the symptom and not the cause. A fully serviceable battery fails when an electrical component causes the battery to discharge; the battery becomes internally damaged and must be replaced. For more information, refer to http://www.batteryuniversity.com/parttwo-42B.htm. For this reason, replacing the battery is not usually a permanent repair. The cause of the discharged battery must be analyzed in order to guarantee a proper repair. To properly repair the vehicle the first time in the workshop, the diagnostic test plans must be performed to completion, with all results taken into consideration. The procedure below will guide the technician to properly repairing the vehicle and getting paid for a warranty claim. CAUSE Discharged battery."

After ignition off, the stored radio stations (AM/FM and Satellite radio) are no longer available in: * Menu ""PRESETS"" * Preset buttons on the head unit Hardware error in the CHAMP2 head unit"

INFORMATION Parts replacement will not solve the problem if one or more of the conditions described in the situation above caused the alarm to trigger. The sensitivity of the interior ultrasonic sensor cannot be reduced. If the customer wishes to park the vehicle with the sunroof tilted, the window partially open, and/or in an area with excessive local noise, the interior sensor must be switched off by using the following procedure: Press the lock button on the remote control twice in succession. The LEDs flash in short succession for approx. 2 seconds. The interior ultrasonic sensor is switched off until the vehicle is unlocked and locked the next time. NOTE: This information can be found in the Owner's Manual in the ""Controls"" section under ""Switching off the tilt alarm sensor and interior movement detector."""

After ignition off, the stored radio stations (AM/FM and Satellite radio) are no longer available in: * Menu ""PRESETS"" * Preset buttons on the head unit Hardware error in the CHAMP2 head unit"

MINI electrical systems and advancements in vehicle technology have resulted in an increased demand on the vehicle battery. This SI will help the dealer handle ""discharged battery"" complaints. A discharged battery can have various causes, most unrelated to the battery. A failed battery is often the symptom and not the cause. A fully serviceable battery fails when an electrical component causes the battery to discharge; the battery becomes internally damaged and must be replaced. For more information, refer to http://www.batteryuniversity.com/parttwo-42B.htm. For this reason, replacing the battery is not usually a permanent repair. The cause of the discharged battery must be analyzed in order to guarantee a proper repair. To repair the vehicle properly the first time in the workshop, the diagnostic test plans must be performed to completion, with all results taken into consideration. Without performing the energy diagnosis test plan, the root cause of the discharged battery cannot be identified. This increases the chances of a repeat repair. CAUSE Discharged battery."

INFORMATION Do not replace parts and do not perform a repair attempt! Explain to the customer that this only happens at high ambient temperatures, which keep the fan running after the ignition is turned off. This Service Information will be updated as soon as a solution is available. A software solution is expected to be available with ISTA/P 2.49.0 in March 2013. New integration level: R056-13-03-501 or higher.

INFORMATION Important: The INITIAL NAV enabling code no longer needs to be pre-ordered through the Parts department! When the vehicle is connected to the diagnostic system ISTA to perform PDI/QC1, the step to activate the navigation system (part of Delete Transport Mode) will automatically request the INITIAL NAV enabling code (VIN-specific) without pre-ordering the enabling code. This enabling code will be automatically delivered through ISTA and it then activates the navigation system. Note: This VIN-specific NAV enabling code is then also automatically stored in the Repair Kit in the Aftersales Assistance Portal (ASAP). The automated INITIAL NAV enabling code request and activation of the navigation system will take no longer than 1 minute. After finishing "Delete Transport Mode," the navigation system in the vehicle will be active without entering the 20-digit INITIAL NAV enabling code manually or in ISTA. If the navigation system is not active and asking for the enabling code, turn off the ignition and wait for the head unit to enter sleep mode (approx. 3 minutes). After that, turn on the ignition again. The head unit will start up and the navigation system is activated. If the INITIAL NAV enabling code for first-time activation of the navigation system is not requested or delivered automatically, it still can be ordered manually through the Parts department and activated in the vehicle by entering the 20-digit enabling code manually.

While driving, a CCM (Check Control Message) indicates the doors are open, even though they are closed. Also, sometimes the gong will sound and the interior lights will go on and off. The FRM (Footwell Module) sees an incorrect door lock status caused by voltage variations in the door locks.

After ignition off, the stored radio stations (AM/FM and Satellite radio) are no longer available in: ? Menu ""PRESETS"" ? Preset buttons on the head unit Hardware error in the CHAMP2 head unit"

MINI electrical systems and advancements in vehicle technology have resulted in an increased demand on the vehicle battery. This SI will help the dealer handle ""discharged battery"" complaints. A discharged battery can have various causes, most unrelated to the battery. A failed battery is often the symptom and not the cause. A fully serviceable battery fails when an electrical component causes the battery to discharge; the battery becomes internally damaged and must be replaced. For more information, refer to http://www.batteryuniversity.com/parttwo-42B.htm. For this reason, replacing the battery is not usually a permanent repair. The cause of the discharged battery must be analyzed in order to guarantee a proper repair. To repair the vehicle properly the first time in the workshop, the diagnostic test plans must be performed to completion, with all results taken into consideration. Without performing the energy diagnosis test plan, the root cause of the discharged battery cannot be identified. This increases the chances of a repeat repair. Discharged battery."

When performing ISTA/D diagnosis and/or a programming procedure (software update) on an affected vehicle, the Footwell Module could fail. There is a compatibility issue with certain combinations vehicle software (Plant Integration ILevel) and the Footwell Module hardware installed in the vehicle.

The customer complains that while driving, a CCM (check control message) indicates the doors are open, even though they are closed. Also, sometimes the gong will sound and the interior lights will go on and off. Unspecified FRM (footwell module) door lock status due to voltage variations

There are various connectivity failures with the following devices: Apple iPhones Samsung S6 and the S6 Edge. Connectivity failure examples are: Call disconnection - Call is transferred back to the handset. In some instances the call is then transferred back to the vehicle. Contact List incomplete General connection failures Apple iOS software (issue started with iOS 8.3 continues with iOS 9.x and its variants) Samsung S6 and S6 Edge device firmware

SUBJECT Bluetooth Connection Failures. There are various connectivity failures with the following devices: z Apple iPhones z Samsung S6 and the S6 Edge. Connectivity failure examples are: z Call disconnection - Call is transferred back to the handset. In some instances the call is then transferred back to the vehicle. z Contact List incomplete z General connection failures z Apple iOS software (issue started with iOS 8.3 continues with iOS 9.x and its variants) z Samsung S6 and S6 Edge device firmware

The customer is not connected to MINI Customer Relations after dialing the number displayed in the vehicle Kombi or radio. CAUSE During the Pre-Delivery Inspection (PDI), the incorrect telephone number is being written into the vehicle. INFORMATION 1. When performing the PDI test plan, it is extremely important that you select MINI if the ISID is configured for both BMW and MINI. 2. After completion of the PDI test plan, verify that the customer relations number stored in the vehicle is correct. 3. The correct customer relations phone number is 1(866) 275-6464. 4. If the number stored in the vehicle is incorrect and the correct test plan was used, contact your 3g Administrator and have him or her verify the number stored in the ISID. 5.This picture shows the correct number stored in the Combox control unit. Note: To read out telephone number:

The audio output is inoperative, intermittently or permanently. * The display is illuminated * All buttons are working * Fault Code ""0xA1A8 - Device has over temperature"" is stored in the Harman Kardon HiFi amplifier (AMPHH2) Hardware fault in the HiFi amplifier"

The telephone book does not transfer to the vehicle after the pairing process is completed. CAUSE Software error in the head unit

The telephone book does not transfer to the vehicle after the pairing process is completed. CAUSE Software error in the head unit

This Service Action is being released to improve customer satisfaction as we strive to be number 1 in the JD Power Initial Quality Survey (IQS). This new KISU software improves the Bluetooth functionality in our vehicles, and it helps to keep us up-to-date with technology innovation. Please implement the Bluetooth Software Update Service Action. This Service Action will be in effect until March 2015. Thank you for your continuous support. Improved KISU data (Customer Initiated Software Update) is now available for installation in these vehicles via the USB port. Improved functionality for COMBOX: z Detailed view of the text messages z Android device connection stability (linked contacts causing BT disconnection) Improved functionality for HU-H: z Reconnection strategy z 3rd Party App Metadata - Album art and song title Note: This Service Action is to be completed only at the dealer. You (dealers) will be receiving vehicles from the VDCs that will require this Service Action to be completed prior to customer delivery.

PERFORM THE PROCEDURE OUTLINED IN THIS SERVICE INFORMATION ON ALL AFFECTED VEHICLES BEFORE CUSTOMER DELIVERY OR THE NEXT TIME THEY ARE IN THE SHOP FOR MAINTENANCE OR REPAIRS. designates changes to this revision SUBJECT Service Action: Bluetooth Software (KISU Data) Update. This Service Action is being released to improve customer satisfaction as we strive to be number 1 in the JD Power Initial Quality Survey (IQS). This new KISU software improves the Bluetooth functionality in our vehicles, and it helps to keep us up-to-date with technology innovation. Please implement the Bluetooth Software Update Service Action. This Service Action will be in effect until March 2015. Thank you for your continuous support. Improved KISU data (Customer Initiated Software Update) is now available for installation in these vehicles via the USB port. Improved functionality for COMBOX: z Detailed view of the text messages z Android device connection stability (linked contacts causing BT disconnection) Improved functionality for HU-H: z Reconnection strategy z 3rd Party App Metadata - Album art and song title Note: This Service Action is to be completed only at the dealer. You (dealers) will be receiving vehicles from the VDCs that will require this Service Action to be completed prior to customer delivery. AFFECTED VEHICLES This Service Action involves certain R5x, R6x equipped with COMBOX (CMedia), and F56 vehicles equipped with HU-H (option code 7L5). First check if a Service Action label with a code number 75 is already attached to the B-pillar. If code number 75 has been punched out, the campaign has already been performed, no further action is required. For the affected vehicles, the DCSnet Warranty Vehicle Inquiry ""Vehicle Comment"" and/or the Key Reader/ISPA Light application's ""Comments Information on"" tab has been updated to display the following message: Service Action SI M84 02 14: Bluetooth So

INFORMATION With the release of iOS 8.0, please be aware of the important functional change noted below: Scenario: z The customer leaves the vehicle and turns the phone off. z He or she turns the phone back on. z The customer then enters the vehicle, but does not unlock the phone prior to turning the vehicle on. https://www.minitis.net/tiscode/cgi-bin/bulletin.aspx?sie_path=/tsb/bulletins/htm_store/20701.1.M840115....3/2/2015 Page 2 of 2 Result: z The phone reconnects to the Bluetooth system (normal). z However, the contact list is not transferred (not normal). z The contact list in the iDrive will be empty. z The call list in the Kombi will display only phone numbers, but no names. z The hands-free system works for accepting calls and conversing on calls started on the phone. Solution: z Prior to the customer entering the vehicle, he or she must unlock the phone at least once (passkey). With the release of Apple's new iPhone 6, 6 Plus and iOS 8.x software, there have been many questions regarding the new phone and software. The information in the attachment to this Service Information will help answer these questions. A printed copy can be given to the customer if needed. The attachment provides information on the differences between the new iPhone 6, 6 Plus and the previous versions, along with Apple software improvements in the following areas: 1. Visual comparison 2. Connectivity 3. Functionality Refer to the PDF file in the ""Attachment"" section of this bulletin for complete details. Information on the iPhone 6 is also available via the following website: www.miniusa.com/bluetooth NOTE: This SI will be updated as new information is received. "

The Navigation road map can be installed onto the head unit in the vehicle using a USB stick connected to the USB connector in the center console in the vehicle. 32GB USB stick is necessary Desired NAV road map version can be retrieved from the HDD-Update console PROCEDURE 1. Copy the desired NAV road map from the HDD-Update console onto a 32GB USB stick. Refer to the Attachment. 2. To install the desired NAV road map version into the vehicle, connect the USB stick into the USB connector. The connector is located: On R-Series MINI vehicles in the glove box: https://www.minitis.net/tiscode/cgi-bin/bulletin.aspx?sie_path=/tsb/bulletins/htm_store/26...10/5/2015 Page 2 of 2 On F-Series MINI vehicles at the center instrument panel area 3. When prompted, enter the 20-digit enabling code. 4. Start the NAV road map installation and follow the on-screen instructions. WARRANTY INFORMATION Not applicable. ATTACHMENTS View PDF attachment M651015_Attachment.

Media connected to the USB connector is not recognized by the audio system. Playback of files from the media is not possible. Message displayed on the audio system display: ""Title cannot be reproduced"" ""Is being read"" (but never plays back any audio) CAUSE Media with data files stored in more than 32 directories or 32 subdirectories within a directory. Media with a large number of files. Media exceeds total storage capacity of 32 GB."

The CBS displays the first brake fluid service as a 36-month interval from the date of production, instead of the appropriate 24-month interval. Only vehicles within the specified production range can be serviced and covered by this bulletin. For vehicles outside of the production range specified in this bulletin, refer to the CBS and/or Key Read information for the brake fluid service.

The CBS data calculated for the remaining distance of the front and/or rear brake pads does not agree with the actual brake pad thickness. The yellow brake lining service due indicator illuminates even though the pad thickness is greater than the minimum wear limit (approximately 3.7 mm); the brake wear sensor has not yet been activated (from a thickness of approx. 4.2 mm). In some cases, the red warning message may already be active. The CBS front/rear brake display is based on a mathematical calculation. Various influences are incorporated into this calculation (for example, vehicle speed, brake pressure, and rotor temperature). Due to changing driving characteristics and/or unfavorable environmental conditions, the calculated remaining distance may differ from actual pad thickness."

The CBS displays the first brake fluid service as a 36-month interval from the date of production, instead of the appropriate 24-month interval.

designates changes to this revision SUBJECT Erroneous ""Service due"" Message Though Brake Lining Thickness Sufficient. The CBS data calculated for the remaining distance of the front and/or rear brake pads does not agree with the actual brake pad thickness. The yellow brake lining service due indicator illuminates even though the pad thickness is greater than the minimum wear limit (approximately 3.7 mm); the brake wear sensor has not yet been activated (from a thickness of approx. 4.2 mm). In some cases, the red warning message may already be active. The CBS front/rear brake display is based on a mathematical calculation. Various influences are incorporated into this calculation (for example, vehicle speed, brake pressure, and rotor temperature). Due to changing driving characteristics and/or unfavorable environmental conditions, the calculated remaining distance may differ from actual pad thickness."

The coding in these vehicles has the CBS displaying the first brake fluid service as a 36-month interval from the date of production, instead of the appropriate 24-month interval.

The CBS data calculated for the remaining distance of the front and/or rear brake pads does not agree with the actual brake pad thickness. The yellow brake lining service due indicator illuminates even though the pad thickness is greater than the minimum wear limit (approximately 3.7 mm); the brake wear sensor has not yet been activated (from a thickness of approx. 4.2 mm). In some cases, the red warning message may already be active. The CBS front/rear brake display is based on a mathematical calculation. Various influences are incorporated into this calculation (for example, vehicle speed, brake pressure, and rotor temperature). Due to changing driving characteristics and/or unfavorable environmental conditions, the calculated remaining distance may differ from actual pad thickness.

When driving slowly over uneven road surfaces, there may sometimes be pre-mature ABS application relative to the driving situation with the brake lightly applied. Software in the Dynamic Stability Control unit (DSC)

The yellow "Service Due" warning message lights up in the instrument cluster, even though the brake pad thickness is more than 4.2mm (above the thickness at which the pad sensor intervenes). The calculated remaining service life for the brake pads (front and/or rear axle) from the CBS data does not match the actual brake pad thickness. Software calculation of the brake pad wear model in the DSC.

designates changes to this revision SUBJECT Erroneous ""Service due"" Message Although Brake Lining Thickness is Above Minimum Specification. The yellow ""Service Due"" warning message lights up in the instrument cluster, even though the brake pad thickness is more than 4.2mm (above the thickness at which the pad sensor intervenes). The calculated remaining service life for the brake pads (front and/or rear axle) from the CBS data does not match the actual brake pad thickness. Software calculation of the brake pad wear model in the DSC"

Rear camber cannot be adjusted properly. CAUSE Repair instructions not followed properly

Rear camber cannot be adjusted properly. CAUSE Repair instructions not followed properly

When the vehicle is decelerating, an intermittent humming or buzzing noise coming from the instrument cluster may be heard when the speedometer needle is between 0 and 12 mph. Hardware error in the instrument cluster

After programming the vehicle with ISTA/P 2.48.x, the voice recognition (Basic SVS) is inoperative. NOTE: The Basic SVS only includes voice recognition for phone functions. Error in the coding data of ISTA/P 2.48.x The voice recognition function is unintentionally deactivated.

A cracking or popping noise is heard from the rear axle during take-offs or during load reversal. CAUSE Rear axle nut incorrectly torqued

A cracking or popping noise is heard from the front axle during take-offs or during load reversal CAUSE Front axle nut not correctly torqued

Analysis of FASTA data and repeat repair visit reports indicates that there are many fault codes that are stored in the above vehicles, but they are not diagnosed to identify their root cause. Fault codes that are not diagnosed to find their root cause can lead to a repeat repair visit to the workshop by the customer. Where diagnosis (vehicle or short test) with ISTA has already started, it is important to diagnose the fault code(s) listed below (when they are stored in the vehicle) during the current workshop visit. This will help lead to a reduction in workshop repeat repair visits and higher customer satisfaction.

supersedes SI M01 02 18 dated May 2018.

supersedes SI M01 02 18 dated May 2018.

The On-Board Computer function on certain vehicles is missing from the instrument cluster. CAUSE Option code 0550 is missing from the vehicle order.

During a repair, service or inspection, the drive pulley on the water pump shows signs of cracking. No part replacement is necessary unless there is another issue found that will be corrected by replacing the drive pulley.

When opening the sun visor mirror cover, the pivot pins bind. The spring tension is too great and weak pivot pins can break.

When opening the sun visor mirror cover, the pivot pins bind. CAUSE The spring tension is too great and weak pivot pins can break.

When opening the sun visor mirror cover, the pivot pins bind. CAUSE The spring tension is too great and weak pivot pins can break.

A hesitation or jerking is intermittently felt when accelerating under higher loads between 3000 - 4000 rpm. No DME faults are stored. DME software error

There are various connectivity failures with the iPhone using iOS 7. Some examples are listed below: z Call disconnection z Contact List incomplete z General connection failures Apple software iOS 7 and its variants

A hesitation or jerking is intermittently felt when accelerating under higher loads between 3000 - 4000 rpm. No DME faults are stored. DME software error

The customer may complain of a ""stiff diagonal shift"" (e.g., N-R, R-N, 2-3/3-2 or 4-5/5-4). Also, in some cases, gears cannot be selected, or the selector gear does not go into the neutral position. CAUSE 1. The deflection lever circlip of the gearshift mechanism is damaged or missing. 2. Possible corrosion at the gearshift mechanism (shift cables or transmission gearshift unit)"

The customer states that the clutch is slipping or grabbing.

A creaking noise can be heard from the rear roof area when driving on rough roads or uneven surfaces. CAUSE The body shell roof support area, where the C-pillar is joined to the roof, is buckling, creating the noise.

A creaking noise can be heard from the rear roof area when driving on rough roads or uneven surfaces. The body shell roof support area, where the C-pillar is joined to the roof, is buckling, creating the noise.

The new wheel electronics are identified as Huf Generation 5. These new wheel electronics will need to be programmed using the new tool when replaced or when depressurized (0 psi) for more than 2 minutes.

When driving out of a tunnel or exiting underground parking, the automatic driving light remains switched on for two minutes. Shut-off period varies based on detected situation. This is normal operational behavior.

A squeaking noise is heard from the area around the steering column when turning or adjusting its height. CAUSE Material contact between the upper steering column bearing inner race and the plastic sleeve

INFORMATION Because carbon deposit buildup is related to fuel quality, it is not considered a defect in the vehicle's materials or workmanship. Consequently, the use of MINI Fuel Additive as outlined in this bulletin is not covered under the terms of the MINI New Passenger Car Limited Warranty, MINI Maintenance Program, any applicable Federal, State or MINI Emissions Warranty or the MINI Next Certified Pre-Owned Limited Warranty. [ Copyright (c)2015 BMW of North America, Inc. ] https://www.minitis.net/tiscode/cgi-bin/bulletin.aspx?sie_path=/tsb/bulletins/htm_store/217...4/7/2015