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2009 Mercedes Benz R320 TSBs

71 Technical Service Bulletins across 14 categories

Engine

21 bulletins
11029025

Complaint Headlamp, front fog lamp leaky or fogged Cause Fogging of the headlamps is a natural phenomenon, which can...

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occur under certain climatic conditions. It does not lead to any technical impairment of the headlamp. If a pressure compensation diaphragm is fitted in the housing cover, then the lamp unit is a "closed system". Remedy Headlamp: Remedy 1 Clearing fogged/condensed LED headlamps: 1. Drive vehicle into workshop (temperature higher than +18 C/+64.4 F) and connect the exhaust extraction. Note: Do not perform an engine wash before the defogging test. 2. Switch off the engine and connect battery support via a charger. 3. Open the hood. 4. Switch on the lights. 5. Leave the vehicle in this state for 60 minutes. 6. Check for formation of condensation, a significant reduction in the formation of condensation must be clearly recognizable (thawing progress). Clearing of fogged/condensed LED headlamps and LED rear lamps on electric vehicles: 1. Drive the vehicle into the workshop (temperature higher than +18 C/+64.4F). 2. Connect battery backup via a charger. 3. Open the front-end flap and ensure sufficient ventilation. 4. Switch on the lights. 5. Leave the vehicle in this state for 60 minutes. 6. Check for formation of condensation, a significant reduction in the formation of condensation must be clearly recognizable (thawing progress). Clearing fogged/condensed halogen/xenon headlamps: 1. Drive the vehicle into the workshop (temperature higher than +18 C/+64.4F). Note: Do not perform an engine wash before the defogging test. 2. Switch off the engine. 3. Open the hood. 4. Switch off the lights. 5. Leave the vehicle in this state for 60 minutes. 6. Check for formation of condensation, a significant reduction in the formation of condensation must be clearly recognizable (thawing progress). Note: If there is no visible reduction in condensation, check the headlamp for malfunctions. (see Remedy 2) It is not physically possible to defog the headlamps completely. Fogging does not impair the operation or the service life of the headlamp. Remedy 2 A defective headlamp can be identified as follows: 1. Check the headlamp for external damage and that the cover caps and the diaphragm are correctly seated. 2. Check the electrical connectors of the plugs and pins. 3. Check for leak tightness according to LI82.10-P-078307. The test can only be conducted on headlamps. 4. If the headlamp or the rear lamp has any external damage, replace the component part in accordance with the WIS instructions. Note: External damage to the headlamp/rear lamp or faulty seating of the cover caps does not present a warranty or goodwill case. Note: With headlamps, it is possible to install desiccant packs if the problem occurs repeatedly. Open ventilation system LI82.10-P-078302 Closed ventilation system LI82.10-P-078304

11028989

Complaint Headlamps leaking or fogged Cause The fogging of the headlamp is a natural phenomenon which can occur under certain climatic conditions.

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In contrast to a leaky headlamp, physical fogging does not result in a technical impairment of the headlamp. A leak test must be performed to determine if physical fogging exists or if the headlamp is leaky. Remedy Check for external damage: You can identify a damaged headlamp in the following way: For headlamps with a closed system 1. Check the headlamps for any external damage and check also for correct seating of the Gore-diaphragm/correct latching of the cover caps. 2. If the headlamp exhibits any external damage, replace the headlamp. For headlamps with an open system 1. Check the headlamps for any external damage and seal off the vent, then make sure the cover caps are latched correctly into place. 2. If the headlamp exhibits any external damage, replace the headlamp. Note: External damage to the headlamp does not present a warranty or goodwill case. 1. Clear fogged/condensed LED headlamps and LED rear lamps: 1. Drive the vehicle into the workshop (temperature higher than +18 C/+64.4F). Note: Do not perform an engine wash before the defogging test. 2. Switch off the engine and connect battery support via a charger. 3. Open the hood or trunk. 4. Switch on the lights. 5. Leave the vehicle in this state for 60 minutes. 6. Check for formation of condensation, a significant reduction in the formation of condensation must be clearly recognizable (thawing progress). 7. If the condensation has disappeared, nothing else has to be done. Note: If defrosting has been performed, you can skip the first step. 2. Leak test of headlamp with overpressure: Connect test adapter to pressure tester. (Figure 1) Check test adapter for leak tightness. To do so, connect plug and coupling (picture 2) and apply a maximum overpressure of 30 mbar. The pressure must remain constant. If the pressure does not remain constant, use a new adapter. All vents have to be sealed with sealing compound and the existing diaphragm with the stamp (picture 3 [3]). (Picture 4) Make allowance for the different headlamp variants here (there are different outlet openings). Check if the headlamp needs to be removed to gain access to the diagnostic socket on the headlamp housing. Plug the adapter onto the diagnostic socket on the headlamp housing. (Picture 5). Apply a maximum of 30 mbar overpressure to the headlamp housing. Note: If the maximum overpressure of 50 mbar is exceeded the headlamp seal will be damaged (picture 6). If a pressure drop of less than 10 mbar is measured within 30 seconds, the headlamp is tight and there is natural physical condensation. If a higher pressure drop than 10 mbar is measured within 30 seconds, the headlamp is leaky. Note: The leaky position can be localized with the aid of soap suds. If the pressure test is not passed, the headlamp is leaky. If the cause cannot be rectified, the headlamp must be replaced. Note: If the headlamp is replaced, no dry packs may be installed on the new replacement headlamp. AR82.10-P-5455WT was created for the pressure test. **NOTE - As of Sept 2025 the pressure testing tool is not finalized and may require modifications to fit properly. This AR can be used as a reference manual for all closed headlamps. In the event of an open headlamp system, the vent ducts must be sealed before the pressure test.

11017500

Complaint Headlamps leaking or fogged Cause The fogging of the headlamp is a natural phenomenon which can occur under certain climatic conditions.

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In contrast to a leaky headlamp, physical fogging does not result in a technical impairment of the headlamp. A leak test must be performed to determine if physical fogging exists or if the headlamp is leaky. Remedy Check for external damage: You can identify a damaged headlamp in the following way: For headlamps with a closed system 1. Check the headlamps for any external damage and check also for correct seating of the Gore-diaphragm/correct latching of the cover caps. 2. If the headlamp exhibits any external damage, replace the headlamp. For headlamps with an open system 1. Check the headlamps for any external damage and seal off the vent, then make sure the cover caps are latched correctly into place. 2. If the headlamp exhibits any external damage, replace the headlamp. Note: External damage to the headlamp does not present a warranty or goodwill case. 1. Clear fogged/condensed LED headlamps and LED rear lamps: 1. Drive the vehicle into the workshop (temperature higher than +18 C/+64.4F). Note: Do not perform an engine wash before the defogging test. 2. Switch off the engine and connect battery support via a charger. 3. Open the hood or trunk. 4. Switch on the lights. 5. Leave the vehicle in this state for 60 minutes. 6. Check for formation of condensation, a significant reduction in the formation of condensation must be clearly recognizable (thawing progress). 7. If the condensation has disappeared, nothing else has to be done. Note: If defrosting has been performed, you can skip the first step. 2. Leak test of headlamp with overpressure: Connect test adapter to pressure tester. (Figure 1) Check test adapter for leak tightness. To do so, connect plug and coupling (picture 2) and apply a maximum overpressure of 30 mbar. The pressure must remain constant. If the pressure does not remain constant, use a new adapter. All vents have to be sealed with sealing compound and the existing diaphragm with the stamp (picture 3 [3]). (Picture 4) Make allowance for the different headlamp variants here (there are different outlet openings). Check if the headlamp needs to be removed to gain access to the diagnostic socket on the headlamp housing. Plug the adapter onto the diagnostic socket on the headlamp housing. (Picture 5). Apply a maximum of 30 mbar overpressure to the headlamp housing. Note: If the maximum overpressure of 50 mbar is exceeded the headlamp seal will be damaged (picture 6). If a pressure drop of less than 10 mbar is measured within 30 seconds, the headlamp is tight and there is natural physical condensation. If a higher pressure drop than 10 mbar is measured within 30 seconds, the headlamp is leaky. Note: The leaky position can be localized with the aid of soap suds. If the pressure test is not passed, the headlamp is leaky. If the cause cannot be rectified, the headlamp must be replaced. Note: If the headlamp is replaced, no dry packs may be installed on the new replacement headlamp. AR82.10-P-5455WT was created for the pressure test. This AR can be used as a reference manual for all closed headlamps. In the event of an open headlamp system, the vent ducts must be sealed before the pressure test.

11017496

Complaint Headlamp, front fog lamp leaky or fogged Cause Fogging of the headlamps is a natural phenomenon, which can...

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occur under certain climatic conditions. It does not lead to any technical impairment of the headlamp. Remedy NOTE: If a pressure compensation diaphragm is fitted in the housing cover, then the lamp unit is a "closed system". Headlamp: Remedy 1 Clearing fogged/condensed LED headlamps and LED rear lamps: 1. Drive vehicle into workshop (temperature higher than +18 C/+64.4 F) and connect the exhaust extraction. Note: Do not perform an engine wash before the defogging test. 2. Switch off the engine and connect battery support via a charger. 3. Open the hood or trunk. 4. Switch on the lights. 5. Leave the vehicle in this state for 60 minutes. 6. Check for formation of condensation, a significant reduction in the formation of condensation must be clearly recognizable (thawing progress). Clearing fogged/condensed halogen/xenon headlamps: 1. Drive the vehicle into the workshop (temperature higher than +18 C/+64.4F). Note: Do not perform an engine wash before the defogging test. 2. Switch off the engine. 3. Open the hood. 4. Switch off the lights. 5. Leave the vehicle in this state for 60 minutes. 6. Check for formation of condensation, a significant reduction in the formation of condensation must be clearly recognizable (thawing progress). Note: If there is no visible reduction in the formation of condensation, check the headlamp for damage. (See Remedy 2) It is not physically possible to defog the headlamps completely. Fogging does not impair the operation or the service life of the headlamp. Remedy 2 A damaged headlamp can be identified as follows: 1. Check the headlamp for external damage and that the cover caps and the diaphragm are correctly seated. 2. Check the electrical connectors of the plugs and pins. 3. Check for leak tightness in accordance with LI82.10-P-078896 The test can only be conducted on headlamps. 4. If the headlamp or the rear lamp has any external damage, replace the component part in accordance with the WIS instructions.

11017039

Complaint Vehicle with atypical reduced heat output.

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Cause Silicate granulate may have escaped from a damaged bag in the expansion reservoir (not visible), reducing the coolant flow in the heater heat exchanger (see picture). Remedy With the aforementioned complaint, make sure that the cooling circuit is inspected for silicate residues after all standard tests are completed. The silicate residues tend to accumulate upstream of the shutoff valve for the heater hot water pulsed valve. If there are silicate residues in the coolant, the engine must be flushed thoroughly. To make sure that all silicate residues are removed from the cooling circuit, the following parts must also be replaced (cleaning of these components is not sufficient): Coolant expansion reservoir, radiator, oil/water heat exchanger (oil cooler), heater valve, heat exchanger of heater, coolant and, if installed, the electric water pump for the residual heat utilization system. Determine the parts for the respective vehicle in the EPC.

11007753

Complaint Headlamp or front fog lamp leaky or fogged Cause Fogging of the headlamps is a natural phenomenon, which can...

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occur under certain climatic conditions. It does not lead to any technical impairment of the headlamp. Headlamps comply with all applicable standards. If a pressure compensation diaphragm is fitted in the housing cover, then the lamp unit is a "closed system". Remedy Headlamp: Remedy 1 Clearing fogged/condensed LED headlamps and LED rear lamps: 1. Drive vehicle into workshop (temperature higher than +18 C/+64.4 F) and connect the exhaust extraction. Note: Do not perform an engine wash before the defogging test. 2. Switch off the engine and connect battery support via a charger. 3. Open the hood or trunk. 4. Switch on the lights. 5. Leave the vehicle in this state for 60 minutes. 6. Check for formation of condensation, a significant reduction in the formation of condensation must be clearly recognizable (thawing progress). Clearing fogged/condensed halogen/xenon headlamps: 1. Drive the vehicle into the workshop (temperature higher than +18 C/+64.4F). Note: Do not perform an engine wash before the defogging test. 2. Switch off the engine. 3. Open the hood. 4. Switch off the lights. 5. Leave the vehicle in this state for 60 minutes. 6. Check for formation of condensation, a significant reduction in the formation of condensation must be clearly recognizable (thawing progress). Note: If there is no visible reduction in the formation of condensation, check the headlamp for a defect. (See Remedy 2) It is not physically possible to defog the headlamps completely. Fogging does not impair the operation or the service life of the headlamp. Remedy 2 A Damaged headlamp can be identified as follows: 1. Check the headlamp for external damage and that the cover caps and the diaphragm are correctly seated. 2. Check the electrical connectors of the plugs and pins. 3. Check for leak tightness in accordance with LI82.10-P-078307. The test can only be conducted on headlamps. 4. If the headlamp or the rear lamp has any external damage, replace the component part in accordance with the WIS instructions. Note: External damage to the headlamp/rear lamp or faulty seating of the cover caps does not present a warranty or goodwill case. With headlamps, it is possible to install desiccant packs if the problem occurs repeatedly. Open ventilation system: LI82.10-P-064766. Closed ventilation system LI82.10-P-078304

11005294

Complaint Rear lamps fogged up/not leaktight.

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Cause Fogging of the rear lamps is a natural phenomenon, which can occur under certain climatic conditions. This does not lead to any technical impairment of the rear lamps. Remedy Rear lamp: Remedy 1: Clearing fogged/condensed rear lamps: 1. Drive the vehicle into the workshop (temperature higher than +18 C/+64.4 F) Note: Do not wash the vehicle or subject it to high-pressure cleaning before the defogging test. 2. Switch off the engine and connect battery support via a charger. 3. Open the trunk. 4. Switch on the exterior lighting. 5. Leave the vehicle in this state for 60 minutes. 6. Check for formation of condensation -> a significant reduction in the formation of condensation must be clearly recognizable (defogging progress).

10248173

Mercedes-Benz AG ("MBAG"), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (MY)...

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2009-2012 GL-Class, ML-Class, R-Class, and S-Class (164/166, 251, 221 platforms) vehicles, the coding for the engine control unit does not correspond to the specifications as part of the BlueTEC update diesel field measure (aka Emission Modification). This could result in the VIN number not being read out from the vehicle. This could affect the vehicle smog check. MBUSA will conduct an Emission Service Campaign in which an authorized Mercedes-Benz dealer will update the SCN coding for the engine control unit on the affected vehicles.

10167554

Engine diagnosis warning lamp activated.

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Fault code P045600 "Very fine leak" or P044200 "Fine leak" stored in engine control unit.

10166980

Traces of oil in area of oil cooler (inner V) on engine 642

10166978

Engine diagnosis warning lamp lights up - Fault code entry (FC) 14A600 or 14A700

10158329

Oil in engine wiring harness

10041208

MERCEDES BENZ: ENGINE LIGHT IS ON WITH STORED TROUBLE CODES.

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*RM

10039256

MERCEDES-BENZ: THE MALFUNCTION LIGHT IS ON WITH MULTIPLE POSSIBLE TROUBLE CODES STORED.

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THERE COULD BE A PROBLEM WITH THE CAMSHAFT AND/OR SCORING OF A PISTON. *RM

10038977

MERCEDES-BENZ: THE AUTO-TRANSMISSION SWITCHES TO LIMP HOME MODE OR HAS NO POWER.

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THERE ARE MULTIPLE POSSIBLE FAULT CODES. A PISTON MAY BE DAMAGED. *RM

10034625

MERCEDES (XENTRY): ENGINE MAKES NOISE, TICKING/CRACKLING AT IDLE SPEEDS UP TO APPROX.

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1500 RPM. RUN IN EFFECT OF 1ST CRANKSHAFT MAIN BEARING. MODELS 211, 219, 164, 251, 203, 204, 209, 221, 461 AND 463. NO MODEL YEARS LISTED. *PE

10033070

XENTRY (MERCEDES): ENGINE WARNING LAMP IS CURRENTLY ON OR WAS ON AND A DELAY FAULT OF THE CAMSHAFT ADJUST TO CURRENT OR...

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STORED IN THE ENGINE CONTROL UNIT. MODELS 171, 203, 209, 211, 219, 221, 216, 230, 164, 251, AND 403. NO MODEL YEARS LISTED. *PE

10032727

MERCEDES: FOLLOWING FAULT CODES ARE ENTERED IN THE CONTROL UNIT AND DISPLAYED-FC5320 DRAIN VALVE:OPEN CIRCUIT OR...

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INSUFFICIENT VALVE CURRENT IN MODELS SERIES 211, 219; FC5260 DRAIN VALVE OPEN CIRCUIT OR INSUFFICIENT VALVE CURRENT IN MODEL 221; FC5250 DRAIN OPEN CIRCUIT OR INSUFFICIENT VALVE CURRENT IN MODEL SERIES 251, 164. DEFECTIVE CONNECTING CABLES TO DRAIN VALVE AT AIRMATIC COMPRESSOR. THIS RESULTS IN THE SETTING OF THE FAULT CODES. NO MODEL YEARS LISTED. *PE

10032587

MERCEDES: UPDATE ENGINE CONTROL MODULE AND SELECTIVE CATALYTIC REDUCTION SOFTWARE.

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THE SOFTWARE FOR THE ENGINE CONTROL MODULE AND SELECTIVE CATALYTIC REDUCTION MAY NOT MEET CURRENT PRODUCTION SPECIFICATIONS. AS A RESULT THE OBD SYSTEM MAY NOT FUNCTION CORRECTLY. *PE

10029105

MERCEDES BENZ: FUEL LOSS AT PRESSURE REGULATOR VALVE AND/OR POOR ENGINE RUNNING CHARACTERISTICS (SHAKES, KNOCKS, SURGES,...

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CHANGES TO LIP HOME MODE, POOR OUTPUT, POOR FUEL ECONOMY, COMBUSTION NOISE, VEHICLE STALLS). MAY BE CAUSED BY MALFUNCTION AT PRESSURE REGULATOR VALVE (PRV) DUE TO IMPROPER INSTALLATION. *PE

10028027

MERCEDES: CHECK COOLANT LINE ON DIESEL ENGINE, REPLACE, IF NECESSARY.

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THE COOLANT HOSE IN THE AREA OF THE FAN SHROUD MAY WORK LOOSE WHEN DRIVING ON ROUGH ROADS DUE TO INSUFFICIENT RETENTION OF THE BRACKET. *PE

Electrical

10 bulletins
10177571

Lamp unit fogged or droplets forming.

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Due to the vent openings, the lamp unit is an "open system". This means that acidic gases, moisture, dirt and exhaust gases can penetrate it. This can result in deposits on the diffuser and lens. Check housing cover of lamp unit for natural fogging or dew as per GI82.10-P-009047. . 1. If a reduction in the degree of fogging is visible, the desiccant packs can be used once the condensation has completely evaporated. 1.1. Order the required service covers by referring to the variant overview. 1.2. Remove lamp unit 1.3. Remove all grommets from vent openings. 1.4. Seal vent openings with sealing profile. Important: All openings must be sealed carefully for the pressure compensation membrane to work properly! 1.5. Remove existing service cover 1.6. Place desiccant packs in new service covers and bolt down 1.7. Stick new diaphragm onto specified surface on service cover [picture of service cover] Note: The bonding surface must be clean and dry. 06

10135632

Fault in particulate sensor

10045028

XENTRY (MERCEDES): WHEN AUTOMATIC LIFTGATE IS BEING CLOSED, IT REVERSES DIRECTION AT LOWER END POSITION.

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LIFTGATE COLLIDES WITH OBSTRUCTION SENSOR STRIP THAT TRIGGERS ANTI PINCH PROTECT FUNCTION. MODEL 251. NO MODEL YEAR LISTED. *PE

10042607

XENTRY(MERCEDES): BULLETIN PROVIDED REGARDING CONTROL UNIT DETECTING AN UNDERVOLTAGE AFTER BUCKLING UP (BELT SLACK...

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ELIMINATION) DURING SEAT BELT ADJUSTMENT SEQUENCE. *PE UPDATED 5/23/12. *JS

10038227

MERCEDES-BENZ: THE STARTER CLICKS BUT DOES NOT CRANK WHEN TRYING TO START.

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A VOLTAGE DIP IS CAUSING THE IGNITION PROCEDURE TO FAIL. *RM

10034626

MERCEDES (XENTRY): REAR WINDOW WIPER FAILS TO FUNCTION OR STOPS INTERMITTENTLY.

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LOW VOLTAGE CUTOFF RELAY IN THE REAR FUSE AND RELAY BLOCK (REAR (SRB). ONLY PART NUMBER A164 540 02 72 CAUSES THIS CONDITION. CHECK PART NUMBER OF REAR SRB, IF THE PART NUMBER IS A164 540 02 72, FOLLOW PROCEDURE TO RESOLVE. MODELS 164.175/186 AND 251.165/175. NO MODEL YEARS LISTED. *PE

10034306

MERCEDES: AIRBAG DURABILITY AND RELIABILITY.

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AIR BAG SRS CONTROL MODULE (N2/2) DOES NOT HAVE A SET SHELF LIFE AND WILL NORMALLY BE RELIABLE FOR THE LIFE OF A VEHICLE. WITH 164, 216 221, 251 AND NEWER, THE AIRBAG CONTROL UNIT CAN BE RESET FIVE TIMES. WITH MODES 202, 210 AND NEWER, THE AIRBAG CONTROL UNIT CAN BE RESET THREE TIMES. EARLIER MODELS WOULD HAVE TO HAVE THEIR AIRBAG CONTROL UNIT AND TRIGGERED RESTRAIN COMPONENTS CHANGED ONLY AFTER AN ACCIDENT. NO MODELS OR MODEL YEARS LISTED. *PE

10032707

MERCEDES: ENSURING UNOBSTRUCTED MOVEMENT FOR THE FUEL LEVEL SENSOR.

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WHEN INSTALLING THE LEFT OR RIGHT FUEL LEVEL SENSOR, IT IS ESSENTIAL FOR IT TO HAVE UNRESTRICTED, UNOBSTRUCTED MOVEMENT. *PE

10030665

MERCEDES: IT HAS BEEN DETERMINED THAT THE TELE AID MAY NOT FUNCTION PROPERLY AS A RESULT OF A HARDWARE FAULT IN THE TELE AID CONTROL MODULE.

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IF THIS CONDITION EXISTS AN INSTRUMENT CLUSTER MESSAGE OF NO SERVICE AND TELE AID INOPERABLE WILL BE SEEN. *PE

10028668

MERCEDES: ACTIVE HEAD RESTRAINTS ACTIVATE FOR NO REASON.

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THIS MAY BE CAUSED BY DAMAGE TO THE SEAT WIRING HARNESS CAUSING A SHORT CIRCUIT. MODELS 164 AND 251. MODEL YEARS UNKNOWN. *PE UPDATED 9/18/09. *PE

Transmission

6 bulletins
11025648

Complaint Single throttle lift-off clunking noise from the side shaft when moving off (audible at the outboard end).

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The clunk is heard once when changing from forward to reverse (and vice versa). Note: Sound file in attachment Cause If the complaint is eliminated by experimentally loosening the outboard collar nut (by 1 turn), the problem is due to micromovement in the connection between the wheel bearing inner race and the joint housing of the side shaft. Note: The collar nut must always be replaced after being loosened and must be tightened to the specified torque. Remedy Coat contact surface of side shaft with wheel bearing with Molykote paint. To do this, proceed as follows: 1. Remove outboard side shafts (extract outer joint gearing from wheel hub) 2. Clean contact surface A (see picture file in attachment "Outer joint housing before") before coating with Molykote, using "spirit" (free of dust and grease) 3. Coat contact surface A (see image file in attachment "Outer joint housing after") using Molykote and leave to dry for one hour in removed condition 4. Reinstall side shafts Note: Before using the antifriction coating (Molykote), stir or shake it well (for at least 1 minute).

11019018

Complaint Single throttle lift-off clunking noise from the side shaft when moving off (audible at the outboard end).

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The clunk is heard once when changing from forward to reverse (and vice versa). Note: Sound file in attachment Cause If the complaint is eliminated by experimentally loosening the outboard collar nut (by 1 turn), the problem is due to micromovement in the connection between the wheel bearing inner race and the joint housing of the side shaft. Note: The collar nut must always be replaced after being loosened and must be tightened to the specified torque. Remedy Coat contact surface of side shaft with wheel bearing with Molykote paint. To do this, proceed as follows: 1. Remove outboard side shafts (extract outer joint gearing from wheel hub) 2. Clean contact surface A (see image file in attachment "Outer joint housing before") before coating with Molykote, using "spirit" (free of dust and grease) 3. Coat contact surface A (see image file in attachment "Outer joint housing after") using Molykote and leave to dry for one hour in removed condition 4. Reinstall side shafts

11013298

Complaint Single throttle lift-off clunking noise from the side shaft when moving off (audible at the outboard end).

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The clunk is heard once when changing from forward to reverse (and vice versa). Cause If the complaint is eliminated by experimentally loosening the outboard collar nut (by 1 turn), the problem is due to micromovement in the connection between the wheel bearing inner race and the joint housing of the side shaft. Note: The collar nut must always be replaced after being loosened and must be tightened to the specified torque. Remedy Coat contact surface of side shaft with wheel bearing with Molykote paint. To do this, proceed as follows: 1. Remove outboard side shafts (extract outer joint gearing from wheel hub) 2. Clean contact surface A (see image file in attachment "Outer joint housing before") before coating with Molykote, using "spirit" (free of dust and grease) 3. Coat contact surface A (see image file in attachment "Outer joint housing after") using Molykote and leave to dry for one hour in removed condition 4. Reinstall side shafts Note: Before using the antifriction coating (Molykote), stir it or shake it thoroughly for (at least 1 minute).

10209888

Complaint Airscarf nonfunctional, fuse may have triggered.

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Cause The electrical wiring harness is trapped between the height adjustment gearing and the cushion frame. Remedy Check the electrical wiring harness for damage (see Seat 004 _Small_.jpg) and repair if necessary. Then secure the electrical wiring harness using additional cable ties (see Remedy.jpg).

10135653

Procedure in case of slight oil traces on TRANSMISSION 722.9

10135649

Procedure in case of slight oil traces on TRANSMISSION 722.9

Brakes

6 bulletins
11008323

Complaint Headlamps fogged or droplets forming.

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Cause Due to its outlet openings, the headlamp is an "open system". This means that acidic gases, moisture, dirt and exhaust gases can penetrate into the headlamp. This can lead to the formation of condensation on the lens of the headlamp. The headlamps comply with all applicable US standards and regulations. Remedy Check housing cover of lamp unit for natural fogging or condensation as per LI82.10-P-078301. If a reduction in the degree of fogging is visible, the desiccant packs can be used once the condensation has completely evaporated. Note: Order service covers and desiccant packs based on the validity description. 1. Remove headlamps. 2. Remove all grommets from outlet openings. 3. Seal vent openings with sealing profile. Important: All openings must be sealed carefully for the pressure compensation diaphragm to work properly! 4. Remove existing service cover. 5. Place desiccant packs into the new service covers and bolt down (Picture_01). 6. Glue the new diaphragm onto the intended surface at the service cover (Picture_02). Note: The bonding surface must be clean and dry. 7. Attach service cover with desiccant pack at headlamp. 8. Install headlamp. To ensure that the desiccant pack (absorption) acts effectively, the headlamp has to be air-sealed. Observe or check the following points for this: 1. Seals at the central connector must all be present and correctly fitted (Picture_03). 2. The new transparent diaphragm must be correctly bonded (Picture_04). 3. Check headlamp housing for any external damage.

11007790

Complaint Headlamps fogged or droplets forming.

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Cause Due to the housing cover with pressure compensation diaphragm, the headlamps are a "closed system". This means that the headlamps are protected against acid gases, dirt and exhaust gas. However, moisture can still enter from two sources. Through absorption and desorption (the commonest cause) or through permeation. Moisture is either absorbed by the plastic material and, when the light source is switched on, it is released from the plastic by desorption, or the moisture penetrates through the plastic materials of the headlamp from outside (permeation). This can lead to the formation of condensation on the lens of the headlamp. The headlamps comply with all applicable US standards and regulations. Remedy Check headlamps for natural fogging or condensation as per LI82.10-P-078301. If a reduction in the degree of fogging is visible, the desiccant packs can be used once the condensation has completely evaporated. Note: Order service covers and desiccant packs based on the validity description. 1. Remove existing service cover with diaphragm (Picture_01 (1)). 2. Insert desiccant packs (Picture_01 (2)) into new service covers with diaphragm and seal with protective grille and bolt down (Picture_01 (3)). Note: One desiccant pack is required for each small service cover, and two desiccant packs are required for each large service cover. 3. Stick the supplied diaphragm onto the new service cover and attach at the headlamp. Note: The bonding surface must be clean and dry. 4. If the headlamp housing has an additional 2nd diaphragm, this must be covered over with masking tape. Note: The bonding surface must be clean and dry. To ensure that the desiccant pack (absorption) acts effectively, the headlamp has to be air-sealed. Observe or check the following points for this: 1. Seals at the central connector must all be present and correctly fitted (Picture_02). 2. The new transparent diaphragm must be correctly bonded (Picture_03). 3. Check headlamp housing for any external damage.

10052151

XENTRY (MERCEDES): RATTLING NOISE COMING FROM THE AREA OF THE STEERING COLUMN TUBE SYSTEM, WHEN DRIVING OVER ROUGH...

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ROAD AND WHEN ACCELERATING OR BRAKING, THERE WOULD BE CRACKING NOISES. MODELS 164, 251. NO MODEL YEARS LISTED. *PE

10037408

MERCEDES-BENZ: SHOCK ABSORBER PROCEDURE.

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*RM

10030929

MERCEDES: CORROSION PROTECTION COATINGS FOR BRAKE COMPONENTS AND HARDWARE MAY BE DAMAGED AND OR STRIPPED AWAY IF HIGHLY...

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CONCENTRATED ACID BASED CLEANERS ARE USED. ONCE THE CORROSION PROTECTION IS DAMAGED OR REMOVED THE BRAKE COMPONENTS AND OR HARDWARE CAN BEGIN TO CORRODE. INCLUDE ALL MODELS AND MODEL YEARS. *PE

10028646

MERCEDES: GROANING OR DULL, HEAVY CRACKING NOISES FROM STEERING SHAFT AREA.

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WHEN TURNING STEERING WHEEL OR MOVING OFF OR BRAKING. THIS MAY BE EMANATING FROM THE BEARING AND HOUSING OF UPPER STEERING SHAFT (FIREWALL PIVOT POINT) OR STEERING COUPLING (LOWER STEERING SHAFT). MODELS 164 AND 251. MODEL YEARS UNKNOWN. *PE

Body & Paint

5 bulletins
11029062

Complaint Headlamps leaking or fogged Cause The fogging of the headlamp is a natural phenomenon which can occur under certain climatic conditions.

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In contrast to a leaky headlamp, physical fogging does not result in a technical impairment of the headlamp. A leak test must be performed to determine if physical fogging exists or if the headlamp is leaky. Remedy In advance, observe LI82.10-P-078301 "Headlamp/front fog lamp leaky or fogged". 1. Prepare headlamp/check for external damage: For headlamps with a closed system Check the headlamps for any external damage and check also for correct seating of the Gore-diaphragm/correct latching of the cover caps. If the headlamp exhibits any external damage, replace the headlamp. For headlamps with an open system Check the headlamps for any external damage and seal off the vent then make sure the cover caps are latched correctly into place. If the headlamp exhibits any external damage, replace the headlamp. Note: A headlamp with external damage is not a warranty or goodwill case. 2. Leak test of headlamp with overpressure: Connect test adapter to pressure tester. (Figure 1) Check test adapter for leak tightness. To do so, connect plug and coupling (Figure 2) and apply a maximum overpressure of 30 mbar. The pressure must remain constant. If the pressure does not remain constant, use a new adapter. Seal all the outlet openings using sealing compound and the given diaphragm with the plunger (Figure 3). (Figure 4) Make allowance for the different headlamp variants here (there are different outlet openings). Check if the headlamp needs to be removed to gain access to the diagnostic socket on the headlamp housing. Plug the adapter onto the diagnostic socket on the headlamp housing. (Figure 5). Apply a maximum of 30 mbar overpressure to the headlamp housing. Note: If the maximum overpressure of 50 mbar is exceeded the headlamp seal will be damaged. If a pressure drop of less than 10 mbar is measured within 30 seconds, the headlamp is tight and there is natural physical condensation If a higher pressure drop than 10 mbar is measured within 30 seconds, the headlamp is leaky. Note: The leaky position can be localized with the aid of soap suds. Replace any leaky headlamps. Desiccant packs can be installed for headlamps that are not leaky. Observe the following documents for installation of desiccant packs: LI82.10-P-078302 Fogged headlamp, desiccant pack installed - open ventilation system LI82.10-P-078304 Fogged headlamp, desiccant pack installed - closed ventilation system

11009122

Complaint Washer fluid system leaks Cause Various possible causes: 1.

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Washer fluid reservoir itself. 2. Seal on washer fluid pump/washer fluid reservoir. 3. Washer fluid pump. 3.1. Distributor housing leaks. 3.2. Pump fitting leaks. 3.3. Washer fluid hose cannot be snapped into place on pump fitting. 3.4. Washer fluid hose will not stay on pump fitting, although connector OK. 4. Washer fluid line. 4.1 Connector will not stay on pump fitting because it is broken. 4.2 Sealing ring in connector missing. 4.3 Sealing ring in connector fitted, but deformed and therefore leaks. 4.4 Damage to washer line by animal. 5. Seal on heating washer fluid reservoir/washer fluid reservoir. Remedy Replace defective component parts only. Do not replace any adjacent component parts that are intact. Note: Repair kits for washer line hoses do exist to allow patches for line damage.

11007974

Complaint Headlamps leaking or fogged Cause The fogging of the headlamp is a natural phenomenon which can occur under certain climatic conditions.

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In contrast to a leaky headlamp, physical fogging does not result in a technical impairment of the headlamp. A leak test must be performed to determine if physical fogging exists or if the headlamp is leaky. Remedy In advance, observe LI82.10-P-078301 "Headlamps or Front Fog Lamps Leaking or Fogged". 1. Prepare headlamp/check for external damage: For headlamps with a closed system 1. Check the headlamps for any external damage and check also for correct seating of the Gore-diaphragm/correct latching of the cover caps. 2. If the headlamp exhibits any external damage, replace the headlamp. For headlamps with an open system 1. Check the headlamps for any external damage and seal off the vent then make sure the cover caps are latched correctly into place. 2. If the headlamp exhibits any external damage, replace the headlamp. Note: A headlamp with external damage is not a warranty or goodwill case. 2. Leak test of headlamp with overpressure: Connect test adapter to pressure tester. (Figure 1) Check test adapter for leak tightness. To do so, connect plug and coupling (picture 2) and apply a maximum overpressure of 30 mbar. The pressure must remain constant. If the pressure does not remain constant, use a new adapter. Seal all the outlet openings using sealing compound and the given diaphragm with the plunger (picture 3). (Picture 4) Make allowance for the different headlamp variants here (there are different outlet openings). Check if the headlamp needs to be removed to gain access to the diagnostic socket on the headlamp housing. Plug the adapter onto the diagnostic socket on the headlamp housing. (Picture 5). Apply a maximum of 30 mbar overpressure to the headlamp housing. Note: If the maximum overpressure of 50 mbar is exceeded the headlamp seal will be damaged. If a pressure drop of less than 10 mbar is measured within 30 seconds, the headlamp is not leaky and the problem is down to natural physical fogging. If a pressure drop of more than 10 mbar is measured within 30 seconds, the headlamp is leaky. Note: The leaky position can be localized with the aid of soap suds. Replace any leaky headlamps. Note: Desiccant packs can be installed for headlamps that are not leaky. See: LI82.10-P-064766 Fogged headlamp, desiccant pack installed - open ventilation system LI82.10-P-078304 Fogged headlamp, desiccant pack installed - closed ventilation system

10041066

MERCEDES BENZ: THE TURN SIGNAL LIGHT ON THE MIRROR FOGS UP DUE TO TEMPERATURE DIFFERENCES.

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*RM

10033071

MERCEDES BENZ: ADJUSTING WIPER ARMS.

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IF YOU RECEIVE REPORTS ON CERTAIN VEHICLES OF WIPERS CHATTERING/NOISY, PROCEED AS FOLLOWS: INSPECT WIPER BLADES/INSERTS FOR WEAR AND REPLACE; THOROUGHLY CLEAN WINDSHIELD; VERIFY USE OF CORRECT WASHER FLUID; CHECK WASHER NOZZLE ADJUSTMENT; CHECK WIPER ARM ANGLE ADJUSTMENT; AND RECORD VALUES PER APPLICABLE MODEL; IF REQUIRED, ADJUST WIPER ARM ANGLE. MODELS 164/251. NO MODEL YEARS LISTED. *PE

Lighting

5 bulletins
11015640

Complaint During a phone call, the called party has difficulty understanding/cannot understand the driver, or...

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interference/background noises are audible to the called party during a call. It becomes increasingly difficult to understand as the speed rises. Cause A. Seating of the microphones in the headliner. Side edges are covered by the textile cover (see picture "1") B. Assembly of microphones (B25/20 or B25/21) in the headliner. C. Dirt inside the microphone housing Remedy 1. Press finger on rear of microphone (on adhesive tape) 2. Remove microphone cap from the front 3. Eliminate protruding material residues of the microphone cutout at the headliner, e.g. with a soldering iron. The microphone must be seated in the headliner as shown in picture "2". 4. Push microphone from behind until it is firmly pressed into the headliner 5. Maintain pressure and press/clip cap into microphone from the front. Note: The cover cap must be clearly heard and felt to engage. 6. This procedure must be carried out on both microphones (B25/20 and B25/21) Note: It is recommended to replace the cover caps. The non-woven cloth in the cover cap protects the microphone from soiling and must not be removed. NOTE: The information contained in this document is intended for use by trained, professional technicians with the knowledge to properly and safely perform diagnosis and repairs on Mercedes-Benz vehicles, using Mercedes-Benz approved tools and equipment. It informs service technicians about conditions that could occur in certain vehicles and provides information that could assist in proper vehicle diagnosis, service, or repair. It does not indicate that a defect is present in any vehicle referenced in this document nor does it imply warranty coverage. DO NOT assume that a symptom or condition, or a described cause of a symptom or condition, affects any particular vehicle or groups of vehicles, or that a described repair applies to any particular vehicle or groups of vehicles. There can be multiple causes resulting in the same or similar symptoms or conditions described in this document, and trained professional service technicians must use their diagnostic skills to make evaluations on a case-by-case basis. The information contained in this document does not guarantee warranty coverage nor does it extend the vehicles warranty in any way.

11008091

Complaint During a phone call, the called party has difficulty understanding/cannot understand the driver, or...

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interference/background noises are audible to the called party during a call. It becomes increasingly difficult to understand as the speed rises. Cause A. Seating of the microphones in the headliner. Side edges are covered by the textile cover (see picture "1") B. Assembly of microphones (B25/20 or B25/21) in the headliner. C. Dirt inside the microphone housing Remedy 1. Press finger on rear of microphone (on adhesive tape) 2. Remove microphone cap from the front 3. Eliminate protruding material residues of the microphone cutout at the headliner, e.g. with a soldering iron. The microphone must be seated in the headliner as shown in picture "2". 4. Push microphone from behind until it is firmly pressed into the headliner 5. Maintain pressure and press/clip cap into microphone from the front. Note: The cover cap must be clearly heard and felt to engage. 6. This procedure must be carried out on both microphones (B25/20 and B25/21) Note: It is recommended to replace the cover caps. The non-woven cloth in the cover cap protects the microphone from soiling and must not be removed. NOTE: The information contained in this document is intended for use by trained, professional technicians with the knowledge to properly and safely perform diagnosis and repairs on Mercedes-Benz vehicles, using Mercedes-Benz approved tools and equipment. It informs service technicians about conditions that could occur in certain vehicles and provides information that could assist in proper vehicle diagnosis, service, or repair. It does not indicate that a defect is present in any vehicle referenced in this document nor does it imply warranty coverage. DO NOT assume that a symptom or condition, or a described cause of a symptom or condition, affects any particular vehicle or groups of vehicles, or that a described repair applies to any particular vehicle or groups of vehicles. There can be multiple causes resulting in the same or similar symptoms or conditions described in this document, and trained professional service technicians must use their diagnostic skills to make evaluations on a case-by-case basis. The information contained in this document does not guarantee warranty coverage nor does it extend the vehicles warranty in any way.

10166975

This Customer 1 Action has been initiated because certain mbrace subscribers were recently contacted by mbrace...

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informing them that they need to have an i-button call performed to ensure their mbrace device has registered with the Verizon Telematics systems. If the i-button call failed or if the customer was unable to perform the i-button call, the mbrace agent instructed the customer to make an appointment with their dealer to have the issue corrected and/or i-button call performed. The vehicles impacted range from model year 2002 to 2014.

10166080

The pneumatic 4-way lumbar support fails.

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Lumbar support pockets cannot be filled up or they drain.

10036933

XENTRY (MERCEDES BENZ): REPLACING EXTERIOR LIGHT BULBS.

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EXTERIOR LIGHTS. LI DID NOT MATCH DTB FROM WHICH IT WAS CREATED. (MAIN REMEDY FOR REPAIR WAS MISSING.) *PE

Air Bags & Safety

4 bulletins
10248162

Crease formation on genuine leather seat covers in vehicles with low mileage Objects left on the seats for extended...

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periods of time (pressure marks). Objects wedged between the seat backrest and seat cushion (e.g. seat belt buckle). Light initial creases due to vehicle handling. Light creases in the outer covers originating from the production process (missing finish). Heat treatment of the seat covers using heat gun and plastic wedge. Be very careful to not overheat the seat material!

10235996

Additional information around the recent recall announcement affecting approximately 705,983 Mercedes-Benz passenger...

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vehicles involving Takata driver-side airbags containing PSDl-5 type inflators

10235978

Recall Campaign announcement for Takata driver airbags.

10038224

MERCEDES-BENZ: THE DRIVER OR PASSENGER FRONT SEAT BELTS CAN ONLY BE PULLED OUT WITH GREAT EFFORT.

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A TENSIONER STAYS ENGAGED CREATING THE DIFFICULTY. *RM UPDATED 9/19/11. *PE UPDATED 7/17/12. *PE

Other

3 bulletins
10205233

Mobile phone cotacts are not transferred completely.

10166976

Message in instrument cluster "DISTRONIC PLUSCurrently Unavailable - See Owner's Manual"

10038225

MERCEDES-BENZ: DIAGNOSTIC PROCEDURES FOR THE DRIVER AUTHORIZATION SYSTEM.

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*RM

HVAC & Climate

3 bulletins
10041269

MERCEDES BENZ: THERE IS A SOFTWARE PROBLEM RELATING TO THE TANK HEATER LINES.

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*RM

10038218

MERCEDES-BENZ: SOFTWARE UPDATE FOR HEATER LINES.

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*RM

10038024

MERCEDES-BENZ: THERE ARE DEFECTIVE CONNECTING CABLES THAT ARE DRAINING THE AIRMATIC COMPRESSOR CAUSING THE AIRMATIC LIGHT TO COME ON.

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*RM

Steering

3 bulletins
10039113

MERCEDES-BENZ: THE STEERING IS LEAKING IN THE INPUT SHAFT, BELOW THE PROTECTIVE CAP.

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THERE IS WEAR ON A SEAL RING LOCATED IN THE CONTROL HEAD. *RM UPDATED 5/17/2012 *JS

10028645

MERCEDES: CHROME PLATING PEELING ON DECORATIVE CAPS ON THE STEERING WHEEL SPOKES, THIS IS DUE TO LESS THAN OPTIMAL...

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ADHESION BETWEEN CHROME PLATING AND BASE MATERIAL. MODELS 164 AND 251. MODEL YEARS UNKNOWN. *PE

10020460

PLAY IN THE RACK AND PINION STEERING SYSTEM.

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MODELS 203, 209, 210, 211, 215, 220, 230. MERCEDES BENZ. *KB UPDATED 5/13/09. *PE

Fuel System

2 bulletins
10176670

To enhance the satisfaction of our customers, avoid further costs of litigation and return focus to its core businesses,...

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Mercedes-Benz USA, LLC (MBUSA) has entered into a settlement regarding claims relating to alleged mold and mildew type odors originating from the HVAC system in certain Mercedes-Benz vehicles. As part of the settlement, MBUSA has agreed to offer sliding-scale warranty coverage for certain vehicles diagnosed as having mold or mildew type odors originating from the HVAC system?although that coverage will not take effect until the settlement is judicially approved and other events occur; likely not until December 7, 2020 at the earliest (see below). If the settlement becomes effective, coverage will include cleaning of the evaporator and replacement of the HVAC filters

10041024

MERCEDES-BENZ: THE FUEL LEVEL INDICATOR IS WRONG.

Tires & Wheels

1 bulletin
10166099

Pneumatic comfort systems with insufficient performance, entirely inoperative or leaky.

Software & Calibration

1 bulletin
10135628

iPhone mobile phone: Various complaints after software update to iOS8

Suspension

1 bulletin
10033074

XENTRY: OUTSIDE DOOR HANDLE NO LONGER RETURNS TO END POSITION.

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DUE TO A BENT PIN IN THE DYNAMIC BALANCER, THE SUPPORT SPRING OF THE BEARING BRACKET CAN SLIDE OUT OF PLACE OR BECOME UNHOOKED. MODELS 164, 251, 166, 204, 212. NO MODEL YEARS LISTED. *PE UPDATED 2/1/12. *PE UPDATED 10/3/12. *PE UPDATED 10/21/13. *PE