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2015 Mercedes-Benz Metris TSBs

51 Technical Service Bulletins across 14 categories

Engine

13 bulletins
11035563

ASSYST PLUS service reminder appears earlier than expected due to vehicle operating conditions Complaint The ASSYST PLUS...

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service reminder appears earlier than expected. The customer or dealer may report that the vehicle did not reach the starting maintenance interval shown in vehicle documentation, option coding, sales literature, or the Owner's Manual. The service reminder may appear significantly earlier than anticipated even though no faults are stored and no malfunction is present in the vehicle. The remaining distance and remaining time continue to decrease normally until the service reminder is displayed. Cause This condition is not caused by a malfunction of ASSYST PLUS. ASSYST PLUS is a dynamic maintenance management system that continuously evaluates vehicle usage and opera-ting conditions to determine maintenance requirements. The starting maintenance interval specified by variant coding represents a maximum interval that may only be achieved under favorable operating conditions. Actual maintenance intervals may be significantly shorter depending on vehicle use. Vehicle operating conditions such as driving conditions, engine load, engine operating conditions, idling, short-trip operation, environmental influences, oil aging, and Diesel Particulate Filter (DPF) regeneration activity may reduce the maintenance interval from its starting value. These conditions may accelerate engine oil aging through increased soot loading, fuel dilution, moisture accumulation, and additional engine operating stress. As a result, the remaining distance and remaining time until the next service may be reduced from the starting maintenance interval. Remedy Do not replace any parts. A due service must be assumed if the maintenance data calculated by ASSYST PLUS indicates that service is required.

11034416

OM642 DPF Filter Cracked or Broken Complaint Vehicle will not start or exhibits noisy exhaust.

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Check Engine Lamp (CEL) is on. Multiple control unit communication and system faults may be present, including but not limited to: 134800, 134900, 11B300, 11EC00, 15E100, 155700, 162500. Additional events codes may include: 134300, 102200, 163400, 16CE00. In many cases, multiple unrelated faults are stored due to electrical disruption from wiring damage rather than indivi-dual component failure. Cause The DPF filter is cracked, broken, or leaking, allowing hot exhaust gas to escape from the exhaust system. Depending on the location of the break or leak, hot exhaust gas may be directed toward the main wiring harness and/ or the SCR (Selective Catalytic Reduction) dosing valve assembly. This heat exposure can result in: Internal melting of wiring insulation within the harness Short to ground conditions and loss of communication between control units Damage to the dosing valve and/or heated AdBlue line Damage to the wiring harness may not be visible externally, as the outer tape can remain intact while the internal wires are melted and fused together. Remedy Inspect the DPF assembly for cracks, separation, or leakage. Do not proceed with further diagnosis or component replacement until the exhaust leak source has been identified and confirmed. If any damage is found, replace the DPF filter assembly. Based on the location of the failure, inspect all components in the path of the exhaust leak, including the dosing valve assembly and main wiring harness. The wiring harness must be opened in any area exposed to the exhaust leak to visually inspect the individual wires. External inspection alone is not sufficient to determine harness condition. Repair or replace any damaged wiring in accordance with approved repair procedures. Replace any dosing system components that show signs of heat damage. Failure to identify and repair all heat-affected components will result in repeat faults or no-start conditions.

11033163

Check engine light on and FC P146264 stored in engine and fuel pump control units Complaint Check engine light active and FC P146264 Temp.

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and pressure sensor B4/15 is stored in Engine control unit and Fuel pump control unit. Cause Software parameter in Fuel pump control unit. Remedy Update fuel pump control unit (FSCU) to software version A0009024488 A0009030664. Clear fault codes and check for any additional symptoms.

11023982

Complaint Transmission control unit Y3/8n4 (fully integrated transmission control unit (VGS)) not listed in quick test...

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and/or no communication possible with VGS. Cause Transmission control unit Y3/8n4 Remedy For vehicles with 722.9 transmission: Ensure LI54.15-P-057373 is performed before replacing any component parts. After processing and complying with the above document(s): 1. Perform an ignition reset on Y3/8n4 (VGS) 2. Inspect transmission connector for loose connections, damaged wiring or pins and any other concerns. If communication with the VGS cannot be established, the complete valve body ('electrohydraulic controller unit (EHS)') must be replaced. Installation of a VGS repair kit is not permitted in this case as it is not possible to transfer the necessary valve characteristics without communication with the original control unit.

11017558

Check engine light illuminated - Fault code current P04D-B79 The crankcase ventilation system is interrupted.

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Complaint: Check engine light on. Fault code P04DB79 is current in the engine control module (N3/10). Cause: Open circuit or high resistance to crankcase vent line contact Remedy 1. Check the electrical connector for S208 vent line contact switch. Refer to attached photo of connection location. 2. Ensure the bolted connection is secure and bolt can be torqued (9Nm). 3. Check continuity from vent line connection to ME control unit. Repair wire if damage is found.

11014726

Complaint Fault code P06DA00 is found current or stored in engine control unit.

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Check engine light may be activated. Cause Various causes Remedy Up to Model year 2018: Fault code P06DA00 can be disregarded if not activating the check engine light, unless otherwise specified in the gui- ded test. The vehicle continues to operate as designed. Further causes should be investigated if complaint of check engine light is received. Model year 2019 and later: Fault code P06DA00 will activate check engine light as of model year 2019. No driveability concerns will be observed, only illumination of the CEL. This fault code indicates high resistance or open in the circuit to Y130 oil pump control valve. Perform guided test for component Y130 under list of tests in ME. Diagnose location of high resistance or open in Y130 circuit and repair as necessary. Warranty claims submitted without supporting guided test results may be subject to debit.

11011223

SMOG/Emissions Test fail due to one or more Readiness Monitors not set Complaint: The vehicle has failed the State...

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Emissions Certification because one or more of the OBDII readiness monitors are not completely set. Cause: One or more of the following Readiness Monitors are not fully set within XENTRY: Misfire Monitoring - Injection System Fuel System Monitoring - Injection System, Fuel System, EGR Valve, O2 Sensor NMHC Catalyst Monitoring - NMHC/Diesel Oxidation Catalyst NOx Aftertreatment Monitoring - SCR Catalyst System Boost Pressure System Monitoring - Turbocharger, Charge Air System Exhaust Gas Sensor Monitoring - O2 Sensor, NOx Sensors Diesel Particulate Filter Monitoring - Diesel Particulate Filter System Exhaust Gas Recirculation System Monitoring - EGR Valve and system Remedy: Please complete the required driving conditions to fully set the incomplete Readiness Monitor. DO NOT: - Erase any fault codes. If fault codes are present, process these and allow the readiness drives to clear fault codes. - Flash or SCN code the CDI or SCR control units. - Perform a manual DPF regeneration, unless instructed below. - Disconnect the main battery.

11009854

Complaint: Noises when reversing slowly <5 km/h (squeaking) Cause: There is a seal in the electric drivetrain that seals...

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off the coolant system from the electric motor. This seal is moistened with coolant during forward travel. As a result of the change in rotational direction when reversing slowly, it may be the case that this sealing ring is no longer moistened. Squeaking noises may occur as a result of the so-called "stick-slip effect". This behavior does not impact the function or durability of the sealing ring and electric drivetrain. Remedy: Do not replace any parts. Explain the cause of the noises to the customer.

10231020

Complaint Various issues including control unit programming procedure will not complete successfully/no newer software...

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found, communication faults, or sporadic malfunction of systems. Cause Aftermarket CAN device could be installed into the vehicle's CAN network. Such devices can be but are not limited to, remote start modules, CAN blockers, or high idle modules. Remedy A successful control unit programming session cannot be ensured while aftermarket devices are connected to the vehicle's CAN network. Some of the device companies supply a bypass to allow control unit programming.

10205186

Update document with remedy.

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Newly released purge valve.

10151997

Complaint of Fuel Odor with Model 447 with M274 Engine

10128812

14TL2 DD Platform Engine Stand Adapter W060589023100

10124129

14CSA20 EGR Valve Actuator Kit P/N E23539699

Other

8 bulletins
11013887

M274 poly-V belt squeaking noises, falls off, not aligned, broken

10180324

Propeller Shaft

10162177

Supplemental Cruise Control Installation Instructions, 447 without Code MS1

10160713

Supplemental Cruise Control Installation Instructions, 447 without Code MS1

10124143

14TL8 TorcUP? Non-Impacting Torque Tool.

10124132

14CSA23 CSC Announces ?Tech Tips? ? DDCSN

10124130

14CSA21 Holiday Schedule for the Detroit Customer Support Center ?

10124117

sb2080 Australian CST M1400 Isolated Radiator Retrofit

Fuel System

5 bulletins
10206074

"Audio 30/40 VIS (Garmin) head unit - Con- nection failure with smartphone integration "

10189034

Stop Sale for Pending Emission Modification

10181267

Initial Notice - STOP SALE - Pending Emissions Modification

10128811

14TS19 DD Platform High Pressure Fuel Lines

10128744

16TS7 Reman Diesel Particulate Filter Serial Number

Body & Paint

4 bulletins
11034417

Acoustic Warning or message occurring when a closed sliding door is not recognized Complaint Customer may state the...

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warning message or indicator accompanied by acoustic tone alerting the sliding door is ajar when the door is completely closed Cause There are several reasons that lead to the failure occurring: - Mechanical damage through bending when loading and unloading - Worn contact plates --> After detachment of silver plating, the coper plate is corroded - Movement of sliding door/body when driving --> Contact pins do not always make contact with contact plate --> Central locking system fault message in instrument cluster Remedy In a problem case, replace contact switch for vehicles with +T50/+T55/+EL9 or contact plate with A4478201903. Remember to check the fit of the sliding doors and make any necessary adjustments as per AR72.16-S-1023E (447/448) and AR72.16-D-1023TS (907/910). Further valid damage codes: 82326 Contact switch for central locking system on sliding door 82347 Contact plate for central locking system on sliding door 53196 K/Z contact plate for central locking system on sliding door 82645 Contact switch for sliding door

10171649

Fault message in instrument cluster "SOS not ready" - SOS button in overhead control panel flashes

10162619

Liftgate deformed below the star

10136064

Noises from sliding door while driving

Infotainment

4 bulletins
10240175

The connection of the customer's smartphone connected via the original USB cable is disconnected after an undefined ...

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period of time for no apparent reason. The Apple iPhone 12 and subsequent models are primarily affected by this. Hardware for radio control unit (Audio) (N87/15) Modification to hardware for radio control unit (Audio) (N87/15). Note: In isolated cases, the replacement chain is not depicted correctly in XENTRY Parts Information (XPI). Please ensure that one of the following replacement part numbers (suitable for the vehicle equipment) is ordered: Audio30 - A4479002421 Audio40 - A4479002721 Note: Please refer to this LI in the "Notes" section of the warranty claim

10228811

Complaint Camera cover of reversing camera does not fold in (see Picture 01, shown on vehicle with code W65 (Tailgate)).

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Remedy Note: Do not replace any component parts or carry out any diagnostic work! Model 447.6/7 (Metris) As of the introduction of code FR1 (Rearview camera, non-folding), the folding function of the reversing camera is no longer available (discontinuation of camera cover (KAB) control unit (N144)). Consequently, the reversing camera remains open/folded out at all times. The representation of the camera image on the media display of the radio/radio- navigation (N87/15) is not restricted and functions in the usual way. Information: There are no plans for a retrospective adaptation of the folding function through Aftersales.

10187793

Mercedes-Benz AG (?MBAG?), the manufacturer of Mercedes-Benz, has determined that on certain Model Year (?MY?) 2013-2017...

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B-Class, C-Class, CLA-Class, CLS-Class, E-Class, G-Class, GL-Class, GLA-Class, GLC-Class, GLE-Class, GLK-Class, GLS-Class, GT-Class, M-Class, S-Class, SL-Class, and SLK-Class (117, 156, 166, 172, 190, 204, 205, 207, 212, 217, 218, 222, 231, 242, 253, 292, and 463 platform), the software for the PASS control unit does not meet current series production configuration and therefore the possibility exists that a correct GPS position cannot be determined in the control unit for location based services, and an incorrect vehicle position may be displayed. Please note the E-call feature is not impacted by this issue. What We?re Doing MBUSA will conduct a Service Campaign. An authorized Mercedes-Benz dealer will update the PASS Control Unit Software

10171617

Burmeister High-End 3D Surround: Speakers may temporarily not emit sound

Air Bags & Safety

4 bulletins
10206636

Replace Certain Seatbelts

10170541

Seat belt does not roll up correctly

10140714

Add serial number of installed front passenger airbag to VeDoc.

10136066

Seat belt does not retract correctly

Tires & Wheels

3 bulletins
10203330

Model 447 up to VIN 047406 Rear Axle wheel Carriers

10135774

One-sided tire wear (inside or outside shoulder) on the front axle

10124142

14TL7 DD Platform Flywheel Housing Runout Tool W470589032100

Transmission

3 bulletins
10143617

Transmission carrier attachment: Daimler AG, has determined thatin certain Model 447 vehicles, the screw connection of...

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the transmission carrier to the vehicle body may not be tightened with the specified torque.

10143615

Transmission carrier attachment.

10143246

Transmission carrier attachment.

Electrical

2 bulletins
11016430

Warning Lamp "Washer Fluid Empty" Yet Reservoir Is Not Empty Complaint: Warning lamp "washer fluid empty", even thought...

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the washer fluid reservoir is full Cause: Insufficient electrical conductivity of the washer fluid, as the washer fluid was mixed with distilled water. Tip: The washer fluid sensor detects the electrical conductivity. If air is present without electrical conductivity between the measuring points, as is the case with an empty tank, an empty tank is detected by the sensor. Distilled water also does not have electrical conductivity, meaning that the sensor detects an empty tank, even if this is not the case. Remedy: Fill reservoir with standard washer fluid and water (no distilled water) in an adequate ratio in order to ensure electrical conductivity. Exchange of the reservoir with a welded-in sensor is only required if filling with conductive washer fluid has not provi- ded a remedy. This can be made certain by utilizing water with a light amount of salt dissolved in to it for stronger con- ductivity.

10124131

14CSA22 DTNA Chassis Wiring Diagrams

Steering

1 bulletin
10240168

Various concerns in relation to electric power steering including Rattling/humming noise from electric power steering ...

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when steering fully turned (see video recordings 01 and 02).

Software & Calibration

1 bulletin
10189035

"eCall" Hermes Software Update

Lighting

1 bulletin
10160623

Stress Cracks in the Left and/or Right Headlamp Lenses

Brakes

1 bulletin
10128813

14TL5 ABS Power Line Carrier Converter Available Through PDC

Pre-Delivery & Maintenance

1 bulletin
10124144

14TL9 Special Tool Warranty Program.