2025 Lincoln Navigator TSBs

diagnostic trouble code (DTC) U211B:43:48 stored in the body control module (BCM) when performing a Self-Test. This DTC sets due to an internal BCM timing issue during the self-test process. This specific code has no customer impact and does not cause any drivability concerns or warning messages. Clearing DTC U211B:43:48, reprogramming the BCM, or replacing the BCM is unlikely to prevent this DTC from setting. This DTC does not trigger a condition covered under warranty. Note: This guidance only applies to U211B with the specific failure byte 43 in status 48. Any other trusted real-time operation network (TRON) DTCs or different failure bytes associated with U211B are still applicable and technicians must follow Workshop Manual (WSM) normal diagnostics for those DTCs.

This may be due to the body control module (BCM) software. To correct the condition, download and run the "BCM - Programmable Module Installation (PMI)" application using the latest software level of the Ford Diagnosis and Repair System (FDRS) scan tool. If the condition persists after PMI, refer to Workshop Manual (WSM), Section 417-01 for normal diagnostics and repair as necessary outside of this article. For claiming, use causal part 15604 and labor operations 12651D and BCM.

built on or after 02-Feb-2025 * 2025-2026 Explorer/Aviator built on or after 02-Feb-2025 * 2025-2026 Nautilus built on or after 17-Feb-2025 * 2025-2026 F-150 built on or after 16-Jul-2025 may exhibit all of the following symptoms: - "No Key Detected" message displayed on the instrument panel cluster (IPC) - Key fob does not work in the backup slot. - Remote keyless entry (RKE) (lock and unlock from the key fob) functionality will work to lock/unlock the vehicle. If the vehicle exhibits these symptoms, manually enter the vehicle identification number (VIN) into the VIN entry dialog in the Ford Diagnosis and Repair System (FDRS) and then start a session using the Vehicle Communication Module (VCM) II, VCM 3, Vehicle Communication and Measurement Module (VCMM) or later level device with a universal serial bus (USB) cable disconnected from the laptop. Download the "BCM - Body Control Module (BCM) Hardware Test" app

at cold temperatures

powering down properly when when the vehicle goes to sleep

Expedition, Bronco Sport, Explorer, Bronco, Navigator, and Aviator Vehicles Powertrain Control Module Software Update

system not operating as intended with a "Check Charging System" message in the instrument panel cluster (IPC) while the charging system is operating properly with no charging related diagnostic trouble codes (DTC) stored. This may be due to someone using an aftermarket programmer to change the body control module (BCM) configuration to disable the auto start/stop system or perform other unsupported programming modifications. To correct this condition on F-150 and Bronco vehicles, download and run the Ford Diagnosis and Repair System (FDRS) application titled "BCM-Charging System Configuration Correction". Running this application will determine if the BCM configuration was modified by the customer and if so, provide the option to return the configuration back to factory settings. For other vehicle models exhibiting concerns related to unsupported aftermarket BCM programming, submit a Technical Support Request (TSR) requesting support to revert the BCM configuration

Vehicles Driver Door Module and Passenger Door Module Software Update

The rear turn signals may also flash solid rather than sweeping from inside out when activated. This may be due to replacement of the reversing lamp assembly without performing the "BCM-Local Interconnect Network (LIN) New Module Initialization" application. The Workshop Manual (WSM), Section 417-01 > Removal and Installation procedure has been updated. Using the Ford Diagnostic and Repair System (FDRS), download and run the "BCM-Local Interconnect Network (LIN) New Module Initialization" application. Follow the diagnostic scan tool directions to address this concern. For claiming use causal part 13B433 and labor operations 12651D and 12651D4.

a front window does not respond to one-touch controls, does not open all the way and/or bounces back when using the one-touch close function. Advise the customers that driver door module (DDM) and passenger door module (PDM) software updates are currently being delivered to vehicles over-the-air (OTA), which are expected to resolve these symptoms. It is important to advise the customer to select the automatic updates option in the settings menu to enable automatic updates and/or approve prompts to download or install updates if automatic updates are purposely disabled. Monitor Professional Technician System (PTS) for additional information.

mirrors may exhibit concerns with the passenger mirror not automatically folding in or out at times, while the driver side mirror automatically folds properly. This may be due to the software in the driver door module (DDM) and passenger door module (PDM). To correct the condition, reprogram the DDM and PDM using the latest software level of the Ford Diagnosis and Repair System (FDRS) scan tool. For claiming, use causal part 14B291 and labor operation MT14B291SSM up to 0.4 hours.

going to sleep when the vehicle is turned off

signal processing (DSP) module and diagnostic trouble code (DTC) U0238 stored in the audio control module (ACM). This may be due to a concern with the DSP module. To determine if the DSP module is the root cause, remove the DSP module fuse from the battery junction box (battery junction box BJB fuse F5). Inspect the fuse for an open and ensure the fuse has proper blade contact. After one minute, reinstall the good fuse. If the concern is still present or a fuse concern is found, continue with normal diagnostics in Workshop Manual (WSM), Section 415-00 > Information and Entertainment System > General Information > Diagnosis and Testing. If communication has been re-established with the DSP module, install a new DSP module ordered from Ford Component Sales using the On-line 1878 form to correct this condition. Refer to Workshop Manual (WSM), Section 415-00 > Removal and Installation > Audio Digital Signal Processing (DSP) Module. For claiming, use causal part 18B849 and labor operations

IDBBN) and 2025-2026 Navigator vehicles may exhibit a no audio/sound condition with no communication with the audio digital signal processing module (DSP) with U0238 stored in the audio control module (ACM). This may be due to the DSP. To determine if the DSP is the root cause, remove the DSP fuse from the battery junction box (BCMC fuse F40 for Aviator, BCMC fuse F138 for Nautilus, BJB fuse F5 for Navigator). Inspect the fuse for an open and make sure the fuse has proper blade contact. After one minute, reinstall the good fuse. If the concern is still present or a fuse concern is found, refer to Workshop Manual (WSM), Section 415-00 for normal diagnostics. If communication has been re-established with the DSP, install a new DSP ordered from Ford Component Sales using the On-Line 1878 form to correct this condition. Refer to Workshop Manual (WSM), Section 415-00. For claiming, use causal part 18B849 and labor operations 12651D and 12651D13.

IDBBN) and 2025-2026 Navigator vehicles may exhibit a no audio/sound condition with no communication with the audio digital signal processing module (DSP) with U0238 stored in the audio control module (ACM). This may be due to the DSP. To determine if the DSP is the root cause, remove the DSP fuse from the battery junction box (BCMB fuse F40 for Aviator, BCMB fuse F138 for Nautilus, BJB fuse F5 for Navigator). Inspect the fuse for an open and make sure the fuse has proper blade contact. After one minute, reinstall the good fuse. If the concern is still present or a fuse concern is found, refer to Workshop Manual (WSM), Section 415-00 for normal diagnostics. If communication has been re-established with the DSP, install a new DSP ordered from Ford Component Sales using the On-Line 1878 form to correct this condition. Refer to Workshop Manual (WSM), Section 415-00. For claiming, use causal part 18B849 and labor operations 12651D and 12651D13.

Reason for update: To update vehicle symptoms, affected vehicle lines, and model years. Some of the vehicles listed in the Model statement above may exhibit at least one of the following conditions:  Poor speaker sound quality (static, pop, crackle) while using Apple CarPlay or Bluetooth audio  Poor or muffled outbound phone call sound quality while using Apple CarPlay or Bluetooth audio This may be due to the software in the accessory protocol interface module (APIM).

Some of the vehicles listed in the Model statement above may exhibit a concern where both the liftgate and tailgate open when commanded by the fob when the liftgate only opening feature is enabled through the touchscreen controls. This may be due to the software in the rear gate trunk module (RGTM).

battery in cold weather conditions (below 32F 0C). Once this condition occurs, the battery draw will remain constant every time the ignition is turned off. This may be due to the power fold seat module (PFSM) (also referred to as the seat control module J SCMJ) software keeping the controller area network (CAN) bus awake.

latest updates

when commanded by the fob when the liftgate only opening feature is enabled through the touchscreen controls. This may be due to the software in the rear gate trunk module (RGTM). This may be due to the software in the rear gate trunk module (RGTM).

diagnostic trouble codes (DTCs) P2418:72 and/or P2450 stored in the PCM. This may be due to improperly connected evaporative emission line connections inside the fuel tank.

responding to one-touch controls, does not open all the way and/or bounces back when using the one-touch close function. This may be due to a calibration parameter in the driver door module (DDM) and/or passenger door module (PDM). To correct the condition, reprogram the DDM and PDM using the latest software level of the Ford Diagnosis and Repair System (FDRS) scan tool. If the symptom remains, refer to WSM, Section 501-11 for normal diagnostics outside of this article. For claiming, use causal part number 14B291 and labor operations 12651D and 12651D4 of the Service Labor Times Standard (SLTS) Manual.

may exhibit a discharged battery and/or a no crank/no start condition. The vehicle may also exhibit a clicking noise from the trailer module (TRM) while the vehicle is off. This may be due to software in the TRM.<br /><br /> Verify the TRM software part number in the vehicle using Ford diagnosis and repair system (FDRS) to be PC3T-19J297-BF, PC3T-19J297-FF, ML3T-19J297-CD or ML3T-19J297-GD. To confirm a vehicle is equipped with a certain software level, review the software information by hovering over the "Diagnostics" tab in Professional Technician System (PTS) and selecting "Vehicle Software". If one of the listed software part numbers is present, follow the Service Procedure to reprogram the TRM. For vehicles with any other software part number in the TRM, refer to Workshop Manual (WSM), Section 414-01 to continue with normal diagnostics outside of this article. For claiming use causal part 19H332 and labor operation 2006D and 2006D45 of the Service Labor Time Standards (SLTS) Man

may exhibit a discharged battery and/or a no crank/no start condition. The vehicle may also exhibit a clicking noise from the trailer module (TRM) while the vehicle is off. This may be due to software in the TRM.<br /><br />Verify the TRM software part number in the vehicle using Ford Diagnosis and Repair System (FDRS) to be PC3T-19J297-BF, PC3T-19J297-FF, ML3T-19J297-CD or ML3T-19J297-GD. To confirm a vehicle is equipped with a certain software level, review the software information by hovering over the "Diagnostics" tab in Professional Technician System (PTS) and selecting "Vehicle Software". If one of the listed software part numbers is present, follow the Service Procedure to reprogram the TRM. For vehicles with any other software part number in the TRM, refer to Workshop Manual (WSM), Section 414-01 to continue with normal diagnostics outside of this article. For claiming, use causal part 19H332 and labor operation 12651D and 12651D4 of the Service Labor Time Standards (SLTS) Man

message in the instrument panel cluster (IPC) at all times and/or an inoperative power liftgate or tailgate. This may be due to a pinched harness under the 3rd row left-hand seat belt retractor bracket. Inspect the left-hand seat belt retractor bracket prior to starting tailgate and liftgate ajar diagnostics. If a harness pinch is identified, repair as necessary using the wiring and connector repair procedures contained in Cell 005 of the Wiring Diagram. For claiming, use causal part number 14C719 and labor operations 12651D and 12651D45WR.

(PCM) when a diagnostic self-test is performed. If there are no observable customer symptoms with the vehicle, no further action is required. Replacement and/or programming of the PCM will not resolve this condition. If there is an observable symptom, follow normal Workshop Manual diagnostics.

may exhibit a discharged battery and/or a no crank/no start condition. The vehicle may also exhibit a clicking noise from the trailer module (TRM) while the vehicle is off. This may be due to software in the TRM.<br /><br />Verify the TRM software part number in the vehicle using Ford diagnosis and repair system (FDRS) to be PC3T-19J297-BF, PC3T-19J297-FF, ML3T-19J297-CD or ML3T-19J297-GD. To confirm a vehicle is equipped with a certain software level, review the software information by hovering over the "Diagnostics" tab in Professional Technician System (PTS) and selecting "Vehicle Software". If one of the listed software part numbers is present, follow the Service Procedure to reprogram the TRM. For vehicles with any other software part number in the TRM, refer to Workshop Manual (WSM), Section 414-01 to continue with normal diagnostics outside of this article. For claiming use causal part 19H332 and labor operation 12651D and 12651D4 of the Service Labor Time Standards (SLTS)

inoperative blind spot monitoring with a "Blind Spot System Fault" message displayed in the instrument panel cluster (IPC). This may also be accompanied by diagnostic trouble codes (DTCs) B118C:11 and/or B118C:15 stored in the driver door module (DDM), and/or B118D:11 and/or B118D:15 stored in the passenger door module (PDM). This may be due to the wiring connector from the mirror to the BLIS module. If diagnostics lead to an internal mirror wiring harness fault, a new lower level BLIS light pigtail is now released for service. It is not necessary to replace the exterior mirror assembly. Use part number SC3Z-14A411-B to resolve the concern.

cluster (IPC) at all times and/or an inoperative power liftgate or tailgate. This may be due to a pinched harness under the 3rd row left-hand seat belt retractor bracket. Inspect the left-hand seat belt retractor bracket prior to starting tailgate and liftgate ajar diagnostics. If a harness pinch is identified, repair as necessary using the wiring and connector repair procedures contained in Cell 005 of the Wiring Diagram. For claiming, use causal part number 14C719 and labor operations 12651D and 12651D45WR.

liftgate/tailgate ajar light on and diagnostic trouble codes (DTCs) B1457:29, B1459:29, B17CB:11, B17CB:29, B15E9:11 and/or B15E9:29 stored in the rear gate trunk module (RGTM). If these DTCs have been set in the RGTM, the power tailgate will not open or close when commanded. This may be due to misadjusted tailgate latch(s) preventing the RGTM from receiving input from the latches that the tailgate is latched. To correct this condition, perform the tailgate latch adjustment procedure in the Workshop Manual (WSM) Section 501-03, Steps 12 through 23. Once the adjustment procedure is performed, clear DTCs and retest.

staying awake

the second row seat control switch does not move the seat forward or backward. There may also be diagnostic trouble code (DTC) B167F:11 stored in the rear LH power seat control module (SCMK) and/or the rear RH seat control module (SCML). To confirm a vehicle is built with minor feature code BYBAL, review the build information by double-clicking the vehicle identification number (VIN) in the upper left corner in the Professional Technician System (PTS). This may be due to the configuration of the SCMK and/or SCML modules. To resolve this condition, download and run the configuration applications "SCMK - Rear LH Power Seat Control Module SCMK Configuration" and the "SCML - Rear RH Power Seat Control Module SCML Configuration" using the latest version of the Ford Diagnosis and Repair System (FDRS). For claiming, use causal part 14F042 and labor operations 12651D and 12651D4.

Experience may exhibit a "Map Source Not Available" message on the instrument panel cluster display (IPC) when using Google Maps via Apple CarPlay. Google Maps does not yet support displaying the navigation map on the IPC within the Apple CarPlay environment and this is currently the expected behavior. Replacing or reprogramming the accessory protocol interface module (APIM) will not resolve this condition and no diagnosis or repair is necessary. Inform the customer that a future Google Maps update for iPhone is anticipated to enable this functionality. This update will be delivered directly through the Google Maps app on their iPhone and will not require an over the air (OTA) software update or dealership visit.

responding to one-touch controls, does not open all the way and/or bounces back when using the one-touch close function. This may be due to a calibration parameter in the driver door module (DDM) and/or passenger door module (PDM). To correct the condition, reprogram the DDM and PDM using the latest software level of the Ford Diagnosis and Repair System (FDRS) scan tool. If the symptom remains, refer to WSM, Section 501-11 for normal diagnostics outside of this article. For claiming, use causal part number 14B291 and labor operations 12651D and 12651D4 of the Service Labor Times Standard (SLTS) Manual.

Enhancements "This software update contains the following key changes: You can now share instant voice feedback directly from your vehicle to help us advance the Lincoln experience. To begin, tap ""Record Feedback"" on the App screen. For safety or service concerns, please contact your retailer or Lincoln Concierge. Available in the U.S. only. You can now easily discover your vehicle's digital features and learn about new or upcoming capabilities right on your screen using the new Quick Tips App. This dedicated learning hub provides up-to-date demos and tutorials. You can now enjoy some fun with the new Arcade Sports Collection app, offering retro multi-player games like shuffleboard and button soccer that you can play using your phone as a controller (with more games planned for the future!). Managing your radio presets is now simpler and more intuitive, making it easier to add or remove your favorite stations. You'll find improved messaging and information related to your vehicle's connected features. You'll notice improvements to the look and feel of the climate controls and other general areas of the user interface."

control unit module (TCU) software update or software activation during a universal serial bus (USB) update. This may be due to the vehicle connectivity setting being disabled.

This condition may be due to the ground connection at G101. Inspect G101 for proper connection and tighten to 106 lb.in (12 Nm). If condition remains after tightening G101, continue with normal diagnostics. Refer to Workshop Manual, Section 303-06 Starting System. For claiming, use causal part 14290 and labor operation 11000A in Section 10 of the Service Labor Time Standards (SLTS) Manual.

trouble codes (DTCs) B1A01:01, B1A02:01, B1A03:01, B1A04:01, B1A05:01 and/or B1A06:01 in the audio front control module (ACM) with no customer symptoms. This condition does not affect vehicle durability and no additional diagnosis or service is required.

feature code IDBBN) may exhibit a no audio/sound condition with no communication with the DSP. To confirm a vehicle is built with a certain minor feature code, review the build information by double-clicking the vehicle identification number (VIN) in the upper left corner in the Professional Technician System (PTS). This concern may be due to the software in the DSP. To determine if it is a software concern, remove the DSP fuse, F40 for Aviator or F5 for Navigator, and inspect the fuse for an open and make sure the fuse has proper blade contact. After one minute, reinstall the good fuse. If the concern is still present or a fuse concern is found, continue with normal Workshop Manual diagnostics, Section 415-00 Information and Entertainment System > General Information > Diagnosis and Testing. If communication has been re-established with the DSP, reprogram the DSP using the latest software level of the Ford Diagnosis and Repair System (FDRS) scan tool. For claiming, use causal part 18B849

(RGTM) when a diagnostic self-test is performed. If no other symptoms, DTCs or conditions are identified, no further action is required. Replacement and/or reprogramming of the RGTM will not resolve this condition.

diagnostic trouble code (DTC) in the rear gate trunk module (RGTM). A liftgate/tailgate ajar light may also be displayed in the center display. This may be due to the software in the RGTM. To correct the condition, reprogram the RGTM using the latest software level of the Ford Diagnosis and Repair System (FDRS). If the condition remains, continue with normal diagnostics per the Workshop Manual (WSM). For claiming, use causal part 14B291 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.

the instrument panel cluster (IPC) with diagnostic trouble code (DTC) B15D9:78 stored in the SODL and/or DTC B159C:78 stored in the SODR. Before proceeding with normal Workshop Manual (WSM) diagnostics in Section 419-04, raise the vehicle and carefully inspect both the SODL and SODR modules for proper attachment on the mounting sheet metal, ensure all clips are fully seated (module properly attached) and repair as necessary.

codes (DTCs) U211A, U211B, U211C, U3034, U3035, U3036, U35D9, U35DA and/or U35DB if the secret authentication security keys are not aligned between the modules, a loss of communication is occurring between modules and/or a module is not responding. This may be a result of missing the new module secret authentication security key obtained when running the Ford Diagnosis and Repair System (FDRS) "Trusted Real-Time Operation Network (TRON) Module Authentication" procedure after replacement. When replacing a TRON capable module, run the FDRS "Trusted Real-Time Operation Network (TRON) Module Authentication" procedure in the GWM tool box, not in the toolbox of the module with the DTC's, to distribute a new set of secret authentication security keys to all TRON-capable modules. Using the specific vehicle identification number (VIN), refer to Workshop Manual (WSM), Section 418-00 and 418-01 for updated DTCs, applicable TRON module listings and pinpoint tests.

condition when a power fold seat control switch button is pressed (3L, Both or 3R). This may be due to the software within the seat control module J (SCMJ). Third row seat power fold function can be restored by performing the following updated relearn procedure: 1. Start the vehicle and open the power liftgate/tailgate. 2. Remove all items from the 2nd and 3rd row seats including any obstructions that can prevent the third-row seats from folding/unfolding. 3. Push and hold the power fold seat control switch button labeled Both for 1 minute. The seats will begin to move. 4. Once the seats have stopped, hold the both button for an additional 5 seconds. 5. Verify correct power fold operation has returned to the third-row seat by pressing the 3L and 3R buttons independently. If the third-row power fold function remains inoperative after performing the revised relearn procedure, continue with normal Workshop Manual (WSM) diagnostics located in Section 501-10C. The Owner's Manual and WS

the audio control module (ACM) when a diagnostic self-test is performed. If no other symptoms, DTCs, or issues are identified, no further action is required. Replacement and/or reprogramming of the ACM will not resolve this condition.

B1557:31 and/or B15E8:19 in the rear gate trunk module (RGTM) when a diagnostic self-test is performed. If no other symptoms, DTCs, or issues are identified, no further action is required. Replacement and/or reprogramming of the RGTM will not resolve this condition.

codes (DTCs) U211A, U211B, U211C, U3034, U3035, U3036, U35D9, U35DA and/or U35DB if the secret authentication security keys are not aligned between the modules, a loss of communication is occuring between modules and/or a module is not responding. This may be a result of missing the new module secret authentication security key obtained when running the Ford Diagnosis and Repair System (FDRS) "Trusted Real-Time Operation Network (TRON) Module Authentication" procedure after replacement. When replacing a TRON capable module, run the FDRS "Trusted Real-Time Operation Network (TRON) Module Authentication" procedure to distribute a new set of secret authentication security keys to all TRON-capable modules. Using the specific VIN, refer to Workshop Manual (WSM), Section 418-00 and 418-01 for updated DTCs, applicable TRON module listings and pinpoint tests.

B1521:12 in the drivers seat module (DSM) when a diagnostic self-test is performed.

(PCM) when a diagnostic self-test is performed.

noise from the front audio speakers that changes with engine RPM. This may be due to a software concern with the active noise cancellation system. Replacement of audio system components will not resolve this condition. Advise customers that engineering is currently investigating and developing a software solution that is expected by the end of Q1 2027.<br/ ><br /> If experienced, customers can temporarily clear the abnormal noise condition by stopping the vehicle in a safe location, placing the transmission in park, then pressing the audio volume control/power button 5 times until the vehicle center screen begins to reboot. The condition should also be temporarily resolved after parking the vehicle with the ignition off, doors locked, and keys moved more than 15 feet away from the vehicle allowing all systems to go to sleep for at least 15 minutes.<br/ ><br /> If a vehicle exhibits this condition, click on the "Submit Global Concern Report (GCR)" link at the upper right of the Professi

BYBAL) may exhibit a concern where the instrument panel cluster (IPC) displays "Seat Cannot Lock Do Not Use" for one or both second row seats. This message can appear if the seat control module-J (SCMJ) is offline. If the Ford Diagnostic Repair System (FDRS) shows the SCMJ offline during a network test, determine if a battery disconnect/connect restores SCMJ communication. Refer to Workshop Manual (WSM), Section 414-01. If not, diagnose communication faults referring to WSM, Section 418-00A.<br /><br /> If no communication faults are present but seat cannot lock warnings occur, engineering seeks feedback on latch sensor circuit voltage while the concern is present. Access (but do not disconnect) connectors C3136/C3135 under the affected second row seat(s). Using a multimeter, connect negative lead to body ground. Using a flex probe or similar, back probe terminals 2 and 22 on C3135 and record the voltage. Back probe terminals 8 and 23 on C3136 and record the voltage.

holders that has become separated. Engineering is aware of this condition and is investigating a service solution that will enhance the performance of the cup holder slider. This solution is expected to be available by the end of Q1 2027. If the customer is not willing to wait for the enhanced service solution, replacement of the second row floor console cup holder assembly is acceptable. Note that the replacement of the cup holder assembly will have similar performance attributes for the slider as the original cup holder assembly that is being replaced. Should the customer choose to wait for the enhanced service solution, schedule an appointment with the customer when the repair is made available in Q1 2027. Monitor Professional Technician System (PTS) for updates.

> Front Seats > Diagnosis and Testing lead to the replacement of the front seat cushion extension adjuster, a lower-level part is now available (14C720). It is not necessary to replace the front seat cushion extension adjuster if only the front seat cushion extension motor assembly is damaged. For Corsair, use service part LJ7Z-14C720-A. For Aviator, use service part R2TZ-14C720-A. For 2025-2026 Navigator (both sides) and 2018-2024 Navigator driver side, use service part NL7Z-14C720-A. For 2018-2024 Navigator passenger side, use service part NL7Z-14C720-B.

connection or general Bluetooth pairing concerns for both Android and IOS after an APIM software update. This may be due to the APIM software. To temporarily correct the issue:<br /><br /> * For Android Auto related issues: Clear Android Auto app storage in the center display screen. Vehicle Settings > Settings > Apps > Android Auto > Clear Storage. <br /> * For general Bluetooth connectivity issues: Clear Contacts Storage app storage in the center display screen. Vehicle Settings > Apps > Uncheck hide system apps > Contacts Storage > Clear Storage.<br /><br /> If the condition persists, perform a master reset from the center display screen, remove the vehicle from the phone, then re-pair the device.<br /><br /> If the condition continues to persist, refer to Workshop Manual (WSM), Section 415-00 for normal diagnostics and repair as necessary outside of this article.<br /><br /> If the condition is resolved, inform customers that engineering is currently working on a permanent solution

where the second-row seat does not return to the latched position (under power) after pressing the power return button (located on the outboard side of the seatback). To confirm a vehicle is built with a certain minor feature code, review the build information by double-clicking the vehicle identification number (VIN) in the upper left corner in the Professional Technician System (PTS). This may be caused by an occupant pulling the manual release strap. The manual release strap is intended to be used in emergency situations only where power seat operation is not available. Pulling the manual release strap disengages the seat pitch motor clutch. To correct the condition, the seat pitch motor clutch must re-engage with the seating system. Starting with the seat in the rearward position, press the power seat pitch button once and release it. While the seat is in motion, gently guide the headrest and seatback downward, moving the seat approximately halfway down toward the strikers (without

BlueCruise feature intermittently/consistently unavailable when BlueCruise is active and when traveling in a "Blue Zone". Speed sign recognition may also be inaccurate. If there are no active relevant diagnostic trouble codes (DTC) present and the issue persists after multiple key cycles and if the BlueCruise System Health Check passes, download and run the "TCU - Reset Telematics Control Unit (TCU) Module" application using the latest software level of the Ford Diagnosis and Repair System (FDRS). If the condition is resolved, inform customers that this may be a temporary fix and engineering is currently working on a solution expected in Q4 2026. Monitor Professional Technician System (PTS) for additional information and schedule service appointments for customers once the repair becomes available. For claiming, use causal 14G229 and labor operations 12651D and 12651D4. If the condition persists after a test drive, refer to Workshop Manual (WSM), Section 419-03B for normal

feature intermittently/consistently unavailable when BlueCruise is active and when traveling in a "Blue Zone". Speed sign recognition may also be inaccurate. If there are no active relevant diagnostic trouble codes (DTC) present and the issue persists after multiple key cycles and if the BlueCruise System Health Check passes, download and run the "TCU - Reset Telematics Control Unit (TCU) Module" application using the latest software level of the Ford Diagnosis and Repair System (FDRS). If the condition is resolved, inform customers that this may be a temporary fix and engineering is currently working on a solution expected in Q4 2026. Monitor Professional Technician System (PTS) for additional information and schedule service appointments for customers once the repair becomes available. For claiming, use causal 14G229 and labor operations 12651D and 12651D4. If the condition persists after a test drive, refer to Workshop Manual (WSM), Section 419-03B for normal diagnosti

a front window does not respond to one-touch controls, does not open all the way and/or bounces back when using the one-touch close function. Inform customers that engineering is aware of this condition and is investigating a service solution which is expected to be available by the end of Q2 2026. Replacement or reprogramming of the DDM and/or PDM and/or any other components is unlikely to resolve this condition. One-touch open and close function may be restored by resetting the anti-pinch feature described in the Digital Owner's Manual > Windows > Window Bounce-Back > Overriding Window Bounce-Back. The symptom may return after a successful reset of the anti-pinch feature. Show the customer where they can find this reset procedure in the Digital Owners Manual (Windows > Window Bounce-Back > Overriding Window Bounce-Back) so that they can have the option to perform the reset procedure on their own should the symptom return while waiting for the service solution to become available.

where the second-row seat does not return to the latched position (under power) after pressing the power return button (located on the outboard side of the seatback). To confirm a vehicle is built with a certain minor feature code, review the build information by double-clicking the vehicle identification number (VIN) in the upper left corner in the Professional Technician System (PTS). This may be caused by an occupant pulling the manual release strap. The manual release strap is intended to be used in emergency situations only where power seat operation is not available. Pulling the manual release strap disengages the pitch motor clutch. To correct the condition, the pitch motor clutch must re-engage with the seating system. Starting with the seat in the rearward position, press the power pitch button once and release it. While the seat is in motion, gently guide the headrest and seatback downward, moving the seat approximately halfway down toward the strikers

Reasons for update: *Parts List *Service Procedure to replace the output planetary carrier assembly *Added 2023-2024 model year vehicles Some of the vehicles listed in the Model statement above may exhibit all of the following conditions:  Shudder condition, most noticeable at speeds below 60 mph (100 km/h)  No relevant diagnostic trouble codes (DTC) present  Traceable shudder event with IDS/FDRS reading *(Figure 1)* This condition may be perceived/felt as an engine misfire. This may be due to a concern with the output planetary assembly.

Navigator vehicles may exhibit a no audio/sound condition with no communication with the audio digital signal processing (DSP) module and diagnostic trouble code (DTC) U0238 stored in the audio control module (ACM). Remove the DSP fuse from the battery junction box (BCMC) F138 for Nautilus, (BJB) F5 for Navigator. Inspect the fuse for an open and ensure the fuse has proper blade contact. After one minute, reinstall the good fuse. If the concern is still present or a fuse concern is found, continue with normal diagnostics in Workshop Manual (WSM), Section 415-00 Information and Entertainment System > General Information > Diagnosis and Testing. If communication has been re-established with the DSP module, engineering is currently working on a solution for this condition that is expected by Q2 2026. Replacement or reprogramming of the DSP will not resolve this condition. Monitor Professional Technician System (PTS) for additional information and schedule service appointments for customers

the auto-fold mirror operation from the menu located in the instrument panel cluster (IPC) message center. This may be due to the software in the driver door module (DDM) and passenger door module (PDM). Power folding mirror operation from the physical buttons are not affected by this condition. Inform customers that engineering is currently working on a solution for this condition that is expected in Q4 2026. Replacement or reprogramming of the accessory protocol interface module (APIM), DDM, or PDM will not resolve this condition. Monitor Professional Technician System (PTS) for additional information and schedule service appointments for customers once the repair becomes available.

Engineering is aware of this condition and is investigating a service solution that will enhance the strength of the arm rest support structure and prevent recurring failures. This solution is expected to be available by the end of Q2 2026. If the customer is not willing to wait for the enhanced service solution, replacement of the seat frame is acceptable. Note that service replacement seat frames will have similar performance attributes for the arm rest support structure as the original seat frame that is being replaced. Should the customer choose to wait for the enhanced service solution that includes a strengthened arm rest support, schedule an appointment with the customer when the repair is made available in Q2 2026. Monitor Professional Technician System (PTS) for updates.

full upright position after performing a reset for an obstruction event. This may be due to the software in the power fold seat module (PFSM). This module may also be referenced as the seat control module J (SCMJ). Inform customers that engineering is currently working on a solution for this condition that is expected in Q4 2026. If a vehicle comes in for this condition, instruct the customer that resetting the 3rd row power folding seats a second time will correct the condition. Monitor Professional Technician System (PTS) for additional information and schedule service appointments for customers once the repair becomes available.<br /><br /> The 3rd row power seat reset is performed with the following relearn procedure:<br /> 1. Start the vehicle and open the liftgate/tailgate.<br /> 2. Remove all items from the 2nd and 3rd row seats including any obstructions that can prevent from folding/unfolding.<br /> 3. Slide the 2nd row seats forward.<br /> 4. Press the center 3rd power fold

moulding(s) on any of the four doors contact and damage the paint located under the upper-most portion of the B-pillar applique(s). This may be due to a lack of buffer material between the moulding(s) and the door surface. Inform the customer that Ford is aware of the concern and engineering is currently working on a solution for this condition that is expected to be announced by 30-June-2026. This concern does not affect vehicle durability and the customer can continue to drive the vehicle. Monitor Professional Technician System (PTS) for additional information and schedule a service appointment for the customer once the repair becomes available.

feature code IDBBN) may exhibit a no audio/sound condition with no communication with the audio digital signal processing (DSP) module. Remove the DSP fuse from the battery junction box (BCMC) (F40 for Aviator, F5 for Navigator, F138 for Nautilus). Inspect the fuse for an open and ensure the fuse has proper blade contact. After one minute, reinstall the good fuse. If the concern is still present or a fuse concern is found, continue with normal Workshop Manual (WSM) diagnostics, Section 415-00 Information and Entertainment System > General Information > Diagnosis and Testing. If communication has been re-established with the DSP module, engineering is currently working on a solution for this condition that is expected by Q2 2026. Replacement or reprogramming of the DSP will not resolve this condition. Monitor Professional Technician System (PTS) for additional information and schedule service appointments for customers once the repair becomes available. For claiming, use causal part 18B849

1.5/2.0/2.3/3.5L EcoBoost engine and built on 01-Oct-2024 and through 31-May-2025 may exhibit an extended crank condition, strong fuel smell in the engine oil, high engine oil level and/or may have various drivability diagnostic trouble codes (DTCs) stored in the powertrain control module (PCM) with an illuminated malfunction indicator lamp (MIL). This may be due to an internal fuel leak of the high-pressure fuel pump causing fuel to enter the crankcase and reduce fuel pressure in the direct injection fuel rail. Diagnose this condition using Pinpoint Test HP located in Workshop Manual (WSM), Section 303-04. If no DTCs are stored in the PCM, proceed from Step HP1 to Step HP5 and continue testing. Repair as necessary outside of this article. For claiming, if high-pressure fuel pump replacement is required, use causal part number 9D376 and labor operation code 9543A. If the root cause is identified as anything other than the fuel injection pump, claim the repair outside of this article.

in the WSM, located in Section 307-01 > Diagnosis and Testing. This updated procedure improves the diagnosis of customer reported transmission concerns and aids in locating the proper root cause. During diagnosis and testing, details regarding whether the condition is more prevalent when the vehicle is hot or cold, throttle percentage at the time of occurrence, vehicle speed, the specific shift involved, and whether the issue occurs during transmission engagements (N>R, N>D, R>D, or D>R) should be noted. Engineering requests including these detailed operating conditions that will significantly assist with root cause analysis. Diagnosis, testing, and repair should use established labor times outside this article.

a front window does not respond to one-touch controls, does not open all the way and/or bounces back when using the one-touch close function. Replacement or reprogramming of the DDM and/or PDM and/or any other components is unlikely to resolve this condition. One-touch open and close function may be restored by resetting the anti-pinch feature described in the Digital Owner's Manual > Windows > Window Bounce-Back > Overriding Window Bounce-Back. The symptom may return after a successful reset of the anti-pinch feature. Show the customer where they can find this reset procedure in the Digital Owners Manual (Windows > Window Bounce-Back > Overriding Window Bounce-Back) so that they can have the option to perform the reset procedure on their own should the symptom return while waiting for the new software to become available. Inform customers that engineering is currently working on a solution for this condition which will be released via a software update delivered over-the-air (OTA) e

- service base part number 13A565) when exposed to cold temperatures. Condensation does not affect the function or performance of the reversing lamp assembly. Refer to the Exterior Lighting Concern Analysis GSB (General Service Bulletin) to determine if replacement is recommended. If lamp condensation levels do not meet the GSB condensation lamp replacement criteria (lamp does not exhibit; non-impact related cracks/damage, water streaking down the inside of the lamp or water pooling on the inside bottom of the lamp) reversing lamp assembly replacement is not recommended. New reversing lamp assemblies are not expected to improve condensation performance over the original assemblies on vehicles that do not exhibit replacement criteria symptoms previously mentioned. Engineering is aware of this condition and is investigating a service solution which is expected to be available by October 2026. Schedule an appointment with the customer when the repair is made available. Monitor Profession

have the ability to deactivate the auto-fold mirror operation from the menu located in the instrument panel cluster (IPC) message center. This may be due to the software in the driver door module (DDM) and passenger door module (PDM). Power folding mirror operation from the physical buttons are not affected by this condition. Inform customers that engineering is currently working on a solution for this condition that is expected in Q4 2026. Replacement or reprogramming of the accessory protocol interface module (APIM), DDM, or PDM will not resolve this condition. Monitor Professional Technician System (PTS) for additional information and schedule service appointments for customers once the repair becomes available.

during an inbound phone call using CarPlay, the person in the vehicle cannot be heard. This may be due to the software in the accessory protocol interface module (APIM). Replacement or reprogramming of the APIM will not resolve this condition. Inform customers that engineering is currently working on a software solution for this condition and will be released via a software update delivered over-the-air (OTA) expected by April 2026. The software will update automatically if vehicle connectivity is enabled in the vehicle settings. Schedule a service visit for customers who have disabled vehicle connectivity or who report that they did not receive the update by May 2026. Monitor Professional Technician System (PTS) for additional information.

exhibit a no audio/sound condition with no communication with the audio digital signal processing (DSP) module. This may be due to the software in the DSP. To determine if it is a software concern, remove the DSP fuse from the battery junction box (BCMC) (F40 for Aviator or F5 for Navigator). Inspect the fuse for an open and ensure the fuse has proper blade contact. After one minute, reinstall the good fuse. If the concern is still present or a fuse concern is found, continue with normal Workshop Manual (WSM) diagnostics, Section 415-00 Information and Entertainment System > General Information > Diagnosis and Testing. If communication has been re-established with the DSP module, engineering is currently working on a solution for this condition that is expected by Q2 2026. Replacement or reprogramming of the DSP will not resolve this condition. Monitor Professional Technician System (PTS) for additional information and schedule service appointments for customers once the repair becomes available

code (DTC) P0299 stored in the powertrain control module (PCM) and may also exhibit a rattle noise from the turbocharger. This may be due to the wastegate actuator rod being disconnected. Workshop Manual (WSM), Section 303-04 Fuel Charging and Controls > Turbocharger has been added to address this condition to allow servicing of the turbocharger actuator rod. In addition, the wastegate actuator rod and associated retention springs and clips have been released as lower level components to complete the repair without replacing the entire turbocharger actuator assembly.

Chassis/F-650/F-750/Transit vehicles equipped with a 2.7L/3.5L (non hybrid)/6.8L/7.3L engine and 2021-2026 E-Series may exhibit a rattle/scraping noise from the bellhousing area on start-up. Workshop Manual (WSM), Section 303-00 Engine System - General Information > Diagnosis and Testing and 303-06 > Starting System has been updated to address this condition. Additionally, WSM, Section 303-01 > Removal and Installation > Engine to Transmission Spacer Plate has been added to address this condition. Refer to the revised WSM sections for normal diagnosis.

open only the liftgate when pressed. Some vehicles may exhibit both the liftgate and tailgate opening (following a key fob button press) after the vehicle has been off for a minimum of 5 minutes regardless of feature setting. The system will work correctly when the vehicle has not been asleep for longer than 5 minutes or if the vehicle is powered on. This may be due to the software in the rear gate trunk module (RGTM) and accessory protocol interface module (APIM). Replacing components will not resolve this issue. Inform customers that engineering is currently working on a solution for this condition and will be released via a software update delivered over-the-air (OTA) expected by the end of Q1 2026. The software will update automatically if vehicle connectivity is enabled in the vehicle settings. Schedule a service visit for customers who have disabled vehicle connectivity or who report that they did not receive the update by April 2026. Monitor Professional Technician System (PTS)

Chassis/F-650/F-750/Transit vehicles equipped with a 2.7L,3.5L EcoBoost (non-hybrid), 3.5L Cyclone, 6.8L or 7.3L engine, may exhibit a rattle/scraping noise from the bellhousing area on start-up. Workshop Manual (WSM), Section 303-00 Engine System - General Information > Diagnosis and Testing and 303-06 > Starting System has been updated. Additionally, WSM, Section 303-01 > Removal and Installation > Engine to Transmission Spacer Plate has been added to address this condition. Refer to the revised WSM sections for normal diagnosis.

moulding(s) on any of the four doors contact and damage the paint located under the upper-most portion of the B-pillar applique(s). This may be due to a lack of buffer material between the moulding(s) and the door surface. Inform the customer that Ford is aware of the concern and engineering is currently working on a solution for this condition that is expected to be announced by 30-Nov-2025. This concern does not affect vehicle durability and the customer can continue to drive the vehicle. Monitor Professional Technician System (PTS) for additional information and schedule a service appointment for the customer once the repair becomes available.

This noise can originate from the right side of the instrument panel when the air conditioning (A/C) system is ON, recirculation mode ON, and the noise intensity may increase as the blower speed is increased. Inform the customers Ford is aware of the concern and engineering is currently working on a solution for this condition that is expected to be published by 30-Sep-2025. This concern does not affect vehicle durability and customers can continue to drive the vehicle. Monitor Professional Technician System (PTS) for additional information and schedule a service appointment for customers once the repair becomes available.

1.5/2.0/2.3/3.5L EcoBoost engine and built on 01-Oct-2024 and through 31-May-2025 may exhibit an extended crank condition, strong fuel smell in the engine oil, high engine oil level and may have various drivability diagnostic trouble codes (DTCs) stored in the powertrain control module (PCM) with an illuminated malfunction indicator lamp (MIL). This may be due to an internal fuel leak of the fuel injection pump causing fuel to enter the crankcase and reduce fuel pressure in the high pressure fuel rail. Diagnose this condition using Pinpoint Test HP located in the Workshop Manual, Section 303-04A. If no DTCs are stored in the PCM, proceed from Step HP1 to Step HP5 and continue testing. For claiming, if fuel injection pump replacement is required, use causal part number 9D376 and labor operation code 9543A. If the root cause is identified as anything other than the fuel injection pump, claim the repair outside of this article. Note: Components damaged as a result of this failure mode

This may be due to the software in the APIM. Ford Engineering has de-activated the ability to update these SYNC4 APIM modules as applicable, and the Ford Diagnosis and Repair System (FDRS) will not present an update for the APIM module. Some existing directed repairs may be impacted, check Professional Technician System (PTS) before attempting any specific technical service bulletin (TSB)/special service message (SSM) and check field service action (FSA) landing pages before attempting any FSA repairs. For any vehicle repairs requiring a software update that includes an APIM update in the programming sequence, if the 5-digit product code for the APIM software is equal to or lower than 23187, do not attempt to update affected modules at this time. To determine the 5-digit product code for the APIM software on the vehicle, while the vehicle center display screen is powered up with ignition in run or accessory, go to Settings > General > About SYNC.

freeway speeds that have been isolated to the wheel/tire assemblies. This may be due to tire flat spotting. Dealers should refer to the all-new Pinpoint Test G located in the Workshop Manual (WSM), Section 204-04A, for help with diagnosing this condition. The currently available original equipment tire design has not changed. If flat spot occurrences continue after tire replacement, inform customers that driving the vehicle more frequently and minimizing the duration of time the vehicle remains stationary/parked will help to reduce flat spot occurrences. Returning vehicles with flat spot concerns must be diagnosed and repaired using Pinpoint Test G (referenced above). Engineering is investigating with the tire supplier and expects updates to be available in Q4 2025. Monitor Professional Technician System (PTS) for updates.

rattle/scraping noise from the bellhousing area on start-up. This may be due to the torque converter studs contacting the engine to transmission spacer plate (separator plate). To correct this condition, inspect the engine to transmission spacer plate and torque converter studs for wear/damage. If wear/damage is found, replacement of the torque converter is not necessary. Replace only the engine to transmission spacer plate. Refer to Workshop Manual (WSM) Section 303-01 > Engine to Transmission Spacer Plate for full spacer plate removal and installation. When reinstalling the starter motor, make sure the starter is flush with the engine to transmission spacer plate prior to tightening the studbolts. Failure to do so may result in damaging the newly installed engine to transmission spacer plate.

when a diagnostic self-test is performed. This may be due to PSCM DTC sensitivity during vehicle key on/start-up. Replacement or reprogramming of the PSCM will not resolve this condition. U0415 should be ignored and no further service action is required if no other DTCs are present in the PSCM, no warning indicators are illuminated while the engine is running, and no symptoms present.

the anti-lock brake system (ABS) module with a soft brake pedal following vehicle start-up with various brake system illuminated warning lamps and/or brake-related messages displayed in the instrument panel cluster (IPC). This may be due to a controller area network (CAN) communication concern within the ABS module. Replacement of the ABS module will not resolve this condition. To resolve this condition, place the vehicle in park. Disengage the park brake. Turn the vehicle off. Close all doors and liftgate/tailgate. Allow the vehicle to sit for 5 minutes to allow all vehicle modules to power down. Restart the vehicle. Verify brake functionality and clear any DTCs. Pressing unlock/lock button on the key fob, opening the doors/liftgate/tailgate or keeping the key fob within 30 ft (8 meters) of the vehicle can prevent the modules from powering down completely. Inform customers that they can continue to drive the vehicle and engineering is currently working on a solution for this condition

enters a low-power state

where a window does not respond to one-touch controls, does not open all the way and/or bounces back when using the one-touch close function.

lower-level service parts are now available. Use service part W709919-S901 if the J-clip is completely detached from the seat cover and W715386-S424 if the clip is still partially attached. It is not necessary to replace the seat cover if only the J-clip is separating from the cover. Refer to PTS Home > Technical Assistance > Technical Support Videos > Section 501- Body and Paint > Seat J-Clips. For claiming, use causal parts from list below and labor operations 63100A and 63100A5. Causal Parts for claiming: Bronco/Bronco Sport/Escape/Explorer/Expedition/Navigator: 7862900 or 7862901 F-150/F-Super Duty: 1562900 or 1562901 Ranger/Maverick: 6062900 or 6062901

where a window does not respond to one-touch controls, does not open all the way and/or bounces back when using the one-touch close function.

Isolator Installation

This may be due to a lack of retention of the front bumper fasteners.

passive entry feature

This bulletin describes the procedure to repair the condition.

trunk with the use of a button

This may be due to the seal insert not holding the seal in place.

condition when a seat control switch button is pressed (3L, Center or 3R). This condition may be caused by an obstruction detected during a prior power fold event, triggering a protective lockout. 3rd row seat power fold function may be restored with the following relearn procedure: 1. Start the vehicle and open the tailgate. 2. Remove all items from the 2nd and 3rd row seats including any obstructions that can prevent from folding/unfolding. 3. Slide the 2nd row seats forward. 4. Press and hold the center 3rd power fold seat control button (located between 3L and 3R) for 1 minute. The seats will begin to move. 5. Continue holding the center button for an additional 5 seconds after the seats have stopped moving. 6. Press the 3L and 3R buttons independently to verify that the seats are folding properly. If the inoperative condition remains, continue with normal diagnostics in Workshop Manual (WSM), Section 501-10C. The Owner's Manual and WSM have been updated with this revised procedure.

warnings

Having the key fob present will not be required

position after a power easy entry function is performed. This may be due to the 2nd row seat losing its learned position or the floor latches accidentally cinching while the seat is in easy entry position.<br /><br /> To correct the condition on Navigator vehicles equipped with second row multi-contour seats (minor feature code BYBAL) pull the manual pull strap located on the lower portion of the seat back and allow the seat to pitch up into the easy-entry position. Then, press the return pitch button located on the side of the seat backrest. If normal power easy entry operation is not restored, manually force the seat into the fully down and cinched position. To confirm a vehicle is built with minor feature code BYBAL, review the build information by double-clicking the vehicle identification number (VIN) in the upper left corner in the Professional Technician System (PTS).<br /><br /> To correct the condition for Expedition/Navigator vehicles not equipped with 2nd row multi-contour sea

Power Running Boards randomly fail to deploy"

locations aren't saved"

locations aren't saved"

Power Running Boards randomly fail to deploy

locations aren't saved

condition when a power fold seat control switch button is pressed (3L, Both or 3R).

displayed options are active and relevant."

when the easy entry/exit setting for "Approach Detection" is toggled on. This is a change from prior models. Currently, easy entry/exit settings in the vehicle's center display screen incorrectly indicates that power running boards will deploy during approach detection in auto mode. This will be corrected in a future Digital Experience over-the-air (OTA) update which will begin deploying in mid Q3, 2026. The Workshop Manual (WSM) and Owner's Manual have been corrected to explain proper operation of power running boards.

Reason for update: add 2026 model year vehicles and Transit, update the causal part number (15604), update the Service Procedure, update the service labor operations for 2023 F-Super Duty, and add service labor operations for Transit. Some vehicles listed in the Model statement above may exhibit a no crank/no start condition where the customer cannot start their vehicle. The vehicle may also exhibit a "No Key Detected" message displayed on the instrument panel cluster (IPC), and no key fob works in the back up slot. The remote keyless entry (RKE) functionality will work to lock/unlock the vehicle.

HKCGA) may experience a blank/white Google map screen, inoperative live traffic data, inoperative voice assistant, the inability to sign into a Google account in the center touch screen, unable to access the Google Play Store in the center display screen, and/or the inability to connect to other apps in the center display screen. This may be due to the vehicles Connectivity Package not being activated. To verify if the vehicle has an active Connectivity Package (free or paid) enter the vehicle identification number (VIN) in Professional Technician System (PTS) then navigate to the upper blue tab titled Connected Vehicle > Vehicle Software Subscriptions. It will clearly state if the vehicle has a trial or paid subscription, along with the expiration date. The customer can check subscription status from the Connected Services tile located within The Lincoln App. These vehicles come with a free Connectivity Package that lasts for 4 years. To activate the free trial period or to subscribe

The vehicle may also exhibit a "No Key Detected" message displayed on the instrument panel cluster (IPC), and no key fob works in the back up slot. The remote keyless entry (RKE) functionality will work to lock/unlock the vehicle.

scheduled Over the Air Update

entry/exit setting for "Approach Detection" is toggled on. This is a change from prior models. Easy entry/exit under Settings in the vehicle's center display screen incorrectly indicate PRBs will deploy if the approach detection is set to ON. This will be changed in a future Digital Experience software update. The Workshop Manual and Owners Manual are also being corrected to explain proper operation of PRBs during Approach Detection.

other radio frequency identification (RFID) transponders are not working.

instrument panel cluster (IPC) and/or an illuminated anti-lock brake system (ABS) indicator with diagnostic trouble code (DTC) C0563 stored in the ABS module. This may be due to air still trapped in the system after prior bleeding attempts and/or brake service mode being enabled. The applicable pinpoint test (PPT) in Workshop Manual (WSM), Section 206-09 has been updated to improve diagnostics for this concern. Make sure the latest software version of Ford Diagnosis and Repair System (FDRS) is being used when performing the brake system pressure bleeding routine.

Hydraulic braking will still be available"

Navigation System (minor feature code HKCGA) may experience a blank screen for Google Maps or the absence of live traffic data. To correct this condition, refer to the Workshop Manual (WSM), Section 415-00 > Diagnosis and Testing > Information and Entertainment System. The WSM has been updated with improved diagnostics for this condition. To confirm whether a vehicle is built with a specific minor feature code, review the build information by double-clicking the vehicle identification number (VIN) in the upper left corner of the Professional Technician System (PTS).

Expedition/Navigator/Ranger vehicles where customers have installed an aftermarket supplemental braking system may experience a discharged 12-volt battery after recreational towing. This may be due to the supplemental braking system keeping the vehicle awake during brake applications. Advise customers that while recreational towing the vehicle with a supplemental braking system installed, it is recommended to use a 12-volt battery charger connected to a power source external to the vehicle being towed. The Owners Manual is in process of being updated with this information.

Hydraulic braking assist will still be available"

diagnostic trouble code (DTC) U3012:68 stored in the ABS module. The vehicle may also exhibit any of the following symptoms: a soft brake pedal following vehicle start-up, various brake system illuminated warning lamps and/or brake-related messages displayed in the instrument panel cluster (IPC). This may be due to a controller area network (CAN) communication concern within the ABS module. To correct this condition, reprogram the ABS module using the latest software level of the Ford Diagnosis and Repair System (FDRS). For claiming, use causal part 2005 and applicable labor operations in Section 02 of the Service Labor Time Standards (SLTS) Manual.

diagnostic trouble code (DTC) U3012:68 stored in the ABS module. The vehicle may also exhibit any of the following symptoms: a soft brake pedal following vehicle start-up, various brake system illuminated warning lamps and/or brake-related messages displayed in the instrument panel cluster (IPC).

may experience various system concerns. Rear seat entertainment systems are not on a controller area network (CAN) and are not supported by the Ford Diagnostic and Repair System (FDRS). Certain system concerns may be resolved through software updates which will automatically download once each individual monitor is connected to Wi-Fi. Diagnostic support for rear seat entertainment systems is provided by VOXX electronics. If necessary, contact the VOXX Customer Service Department at 1-866-869-7888. If possible, record the device serial number by selecting the gear/Setup icon > Settings > Device and Software > About. If the unit will not power up, the serial number is on a label on the back of the monitor. It is helpful to know the date the issue occurred, how long the monitors were on prior to the issue, what app/input/media was being used, and if the system software was recently updated prior to the concern starting. For claiming, refer to the Warranty and Policy manual for

Reason For Update: add 2026 model year vehicles, update LV fluid XT-10-QLVC and CXT-10-LV6 description to add "Transfer Case Fluid 4WD Only", and update Step 4 to inspect/replace 7H351 and 7B177 outside of this article. Some of the vehicles listed in the Model statement above may exhibit at least one of the following conditions: - No upshift past second gear - Unable to achieve third gear ratio - Illuminated MIL with DTCs P0757 and P2701 This may be due to a damaged one-way clutch (OWC).

introduced in the Ford Diagnosis and Repair System (FDRS). This test utilizes the pressure and vacuum transducer (PVT) when available. When referred to a specific clutch (A-F) test by a pinpoint test in Workshop Manual (WSM), Section 307-01 > Diagnosis and Testing, the Clutch Assembly tests have been updated with a hyperlink to the new Transmission Line Pressure Test - Pressure Vacuum Transducer (PVT) Is Available procedure in WSM, Section 307-01 > General Procedures. This procedure provides instructions to perform the FDRS Transmission Clutch Circuit Leak Test when applicable. The new test improves the accuracy of detecting leaks within transmission fluid circuits and replaces the previous air check method. The previous air check procedure has been shown to produce a high rate of false positives, which may lead to unnecessary repairs when no actual leak is present. Accordingly, the air check procedure is not to be used for diagnosing internal transmission hydraulic leaks or as justification

introduced in the Ford Diagnosis and Repair System (FDRS). This test utilizes the pressure and vacuum transducer (PVT) when available. The Workshop Manual (WSM) has been updated under Section 307-01 > Diagnosis and Testing to include this procedure. The new test improves the accuracy of detecting leaks within transmission fluid circuits and replaces the previous air check method.

Reason For Update: To add missing labor operations. Some of the vehicles listed in the Model statement above may exhibit at least one of the following conditions: - No upshift past second gear - Unable to achieve third gear ratio - Illuminated malfunction indicator lamp (MIL) with DTCs P0757 and P2701 This may be due to a damaged one-way clutch (OWC).

Reason For Update: Replace the incorrect acronym SOWC with the correct acronym OWC. Some of the vehicles listed in the Model statement above may exhibit at least one of the following conditions: - No upshift past second gear - Unable to achieve third gear ratio - Illuminated malfunction indicator lamp (MIL) with DTCs P0757 and P2701 This may be due to a damaged one-way clutch (OWC).

(GSM) when a diagnostic self-test is performed. This may be due to the software within the GSM.

cannot lock, Do not use" warning message for second row seats without any relevant diagnostic trouble codes (DTC) stored. The second row seat(s) may also exhibit a rattle noise while driving from one of the seat latches without a warning message. This may be due to one of the power seat latches losing its learned home position. To relearn the home position, start with the seat down and latched. Press and hold the power return button on the seat back for at least 5 seconds. Release the return button. Wait 20 seconds, then confirm proper power pitch and stow operation of the affected seat. Road test the vehicle above 5 MPH (8 km/h) to confirm the warning light and/or rattle concern is resolved. For claiming, use causal part 7863161 and labor operations 12651D and 12651D45. If the concern persists, refer to Workshop Manual (WSM), Section 501-10B for normal diagnostics and repair the vehicle outside of this article. To confirm a vehicle is built with a certain minor feature code, r

Although intensity and color are affected, the lights remain FMVSS compliant"

Although intensity and color are affected, the lights remain FMVSS compliant"

Although intensity and color are affected, the lights remain FMVSS compliant"

Although intensity and color are affected, the lights remain FMVSS compliant"

the Ford/Lincoln Digital Experience system. To perform a hard reset, press and release the volume button on the center console 5 times within 7 seconds. Some vehicles with older level software may require the volume button to be pressed and held for at least 5 seconds. The Owners Manual is in process of being updated with this information.

the Ford/Lincoln Digital Experience system. To perform a hard reset, press and release the volume button on the center console 5 times within 7 seconds. Some Nautilus vehicles with older level software, may require the volume button to be pressed and held for at least 5 seconds. The Owners Manual is in process of being updated with this information.

hard stops

2025-2026 Expedition/Navigator vehicles built on or before 26-Mar-2026 may exhibit a clicking or creaking type noise when turning the steering wheel during low-speed maneuvers. To confirm a vehicle is built with a certain minor feature code, review the build information by double-clicking the vehicle identification number (VIN) in the upper left corner in the Professional Technician System (PTS). If a vehicle exhibits this condition, use a chassis ears tool and place the microphone clamp on or near the universal joint yoke of the steering column upper shaft (below the column). Turn the steering wheel with the vehicle stationary to replicate the concern. If the same noise is clearly heard through the chassis ears at this location, replace the steering column upper shaft (base part number 3E751). Refer to Workshop Manual (WSM), Section 211-04. For claiming, use causal part 3E751 and service labor operations 3676AUP and 1006D.

unexpected Watch the Road warning while using BlueCruise with no diagnostic trouble codes (DTCs) stored related to the driver-assist systems. This may be due to the steering column tilt angle, driver seat position (height and backrest angle) and/or the software within the driver status monitor camera (DSMC). Replacing components is not expected to resolve this issue. Optimize driver head position by adjusting the steering column tilt angle and driver seat position (height and backrest angle) to ensure the DSMC (mounted on top of the steering column) has a clear view of the drivers entire face from chin to forehead. The driver must view the IPC display above the steering wheel and not be able to see the IPC display through the openings of the steering wheel from the seated position. Provide both Expedition and Navigator customers with a printout of the Lincoln Navigator Owners Manual page titled, Lincoln BlueCruise > How Does BlueCruise Work. The Expedition Owner's Manual is in process

highway speeds that have been isolated to the wheel/tire assemblies. This may be due to tire flat-spotting. Dealers should refer to Pinpoint Test G located in the Workshop Manual (WSM), Section 204-04A, for help with diagnosing this condition. If Pinpoint Test results conclude that any tires require replacement, replace all four tires on the vehicle with the new factory tire design. The new factory tire design can be identified as Goodyear part number 102224387 / Department of Transportation (DOT) alphanumeric code 1M69B JA3R (this can be found on the tire's sidewall). If the vehicle is already equipped with the new tire design, only replace individual tires as needed. To order the new tire on the Tire Sales Tool website, click on the Search By: Part Number link, located under the Find button > in the Part # field, enter 102224387 > in the Prefix field, Select 9001 / Goodyear / Cooper / Dunlop / Kelly. The previous version of the factory Goodyear tire (DOT 1M69B JA2R) must

highway speeds that have been isolated to the wheel/tire assemblies. This may be due to tire flat-spotting. Dealers should refer to Pinpoint Test G located in the Workshop Manual (WSM), Section 204-04A, for help with diagnosing this condition. If Pinpoint Test results conclude that any tires require replacement, replace all four tires on the vehicle with the new factory tire design. The new factory tire design can be identified as Goodyear part number 102224387 / Department of Transportation (DOT) alphanumeric code 1M69B JA3R (this can be found on the tire's sidewall). To order for new tire on the Tire Sales Tool website, click on the Search By: Part Number link, located under the Find button > in the Part # field, enter 102224387 > in the Prefix field, Select 9001 / Goodyear / Cooper / Dunlop / Kelly. The previous version of the factory Goodyear tire (DOT 1M69B JA2R) must not be used. Upon receiving the new tires, verify the correct DOT alphanumeric code (1M69B JA3R)

highway speeds that have been isolated to the wheel/tire assemblies. This may be due to tire flat-spotting. Dealers should refer to Pinpoint Test G located in the Workshop Manual (WSM), Section 204-04A, for help with diagnosing this condition. If Pinpoint Test results conclude that any tires require replacement, replace all four tires on the vehicle with the new factory tire design. The new factory tire design can be identified as Goodyear part number 102224387 / Department of Transportation (DOT) alphanumeric code 1M69B JA3R (this can be found on the tire's sidewall). The previous version of the factory Goodyear tire (DOT 1M69B JA2R) must not be used. Claim actual diagnostic time for steps performed to identify root cause using Pinpoint Test G and labor operation code MT102224SSM. For claiming replacement of all four tires (if required), use labor operation code 1007AD.

removed from the vehicle in Q1 2026 due to the end of life of Amazon Alexa services in all Ford/Lincoln Digital Experience vehicles. Google Assistant will continue to be the default voice assistant in these vehicles. No additional actions should be taken in an attempt to restore Alexa Built-In functionality.

Surroundings For Safety" or "Full View Not Available" messages when the rear camera button is pressed and the vehicle is not in reverse. Inform customers this condition is considered normal operation and does not affect vehicle durability because the full rear view camera image can only be shown when the vehicle is in reverse. No additional diagnosis or service is required for this condition.

instrument panel when the climate control system is in recirculation mode and driving at highway speeds. This may be due to an air leak through the air inlet housing.

passenger 3rd row seat head restraint. This hang tag provides information about resetting the seats if the 3rd row power seating does not fold/unfold due to an obstruction. Make sure that this hang tag stays affixed to the headrest when a vehicle is delivered to the customer.

to equipment that has not been updated to be compatible with the new testing protocols. If this concern occurs, contact the state inspection administrators helpline for direction and reference the Ford SAE J1979-2 Announcement found at OBD Clearing house website at https://www.obdclearinghouse.com/.