2014 Lexus Is 250 TSBs
285 Technical Service Bulletins across 15 categories
Categories
Infotainment
71 bulletinsBluetooth Connectivity for Apple Devices Upgraded to iOS 8.0.X
Intermittent Audio from Podcasts on iPhones Running iOS 7.0
How to play itunes radio using the vehicle's Audio System
Characteristics of Facetime Audio Calls using - All 2012-2014 My Models
When an iPhone is linked to the vehicle through Bluetooth, activation of the microphone on the iPhone will result in...
Read full bulletin
the vehicle display showing that an outgoing call is being made.
XM Re-Registration with Radio Unit Swap 2010-2014 Models with Satellite Radio
Navigation Micro SD Card Error
Navigation Micro SD Card Error
Navigation and Audio System Update/ Upgrade USB Directory
Phone Call History deletion Audio/Visual/Telematics All 2013-14 Lexus
Phone Call History Deletion on Vehicles with Entune - Audio/Visual/Telematics
Navigation System Firmware Update
XM Re-Registration with Radio Unit Swap 2010-2014 Models with Satellite Radio
Multi-Display Coating Damage - Audio/Visual/Telematics
Diagnosis of bluetooth connectivity complaints.
Navigation System Firmware Update
Vehicles may display evidence of a fluid leak or fluid seep from powertrain components.
Read full bulletin
This bulletin explains how to determine the differences between a fluid leak versus a fluid seep. Cases that are determined to be a ?leak? should be repaired accordingly and will be covered under warranty if applicable. Cases that are determined to be a ?seep? should be documented on the repair order and inspected at the next service interval. Follow the Repair Information in this bulletin to determine if the concern in question is a fluid leak or fluid seep and review the Repair Procedure section to address this condition.
Vehicles may display evidence of a fluid leak or fluid seep from powertrain components.
Read full bulletin
This bulletin explains how to determine the differences between a fluid leak versus a fluid seep. Cases that are determined to be a ?leak? should be repaired accordingly and will be covered under warranty if applicable. Cases that are determined to be a ?seep? should be documented on the repair order and inspected at the next service interval. Follow the Repair Information in this bulletin to determine if the concern in question is a fluid leak or fluid seep and review the Repair Procedure section to address this condition.
SUPERSESSION NOTICE The information contained in this bulletin supersedes SB No.
Read full bulletin
L-SB-0074-14. ? The Part Information and Required Tools & Equipment, and On-Vehicle Data Navigation Update sections have been updated. Service Bulletin No. L-SB-0074-14 is obsolete and any printed versions should be discarded. Lexus models equipped with the HDD Navigation (EMV-N) system require a Special Service Tool (SST) USB drive to update the map, points of interest, Gracenote, and system software. The SST is used with all vehicles to deliver the update; however, a unique activation number is required for each vehicle. Activation numbers are provided in an Activation Card Number pamphlet available through the normal parts ordering system. Use the process described in this bulletin to perform the update.
This bulletin is regarding best practices when handling navigation systems that use Hard Disc Drive or Micro SD Card memory.
Read full bulletin
1. First type is generation 6 or 7 which utilizes HDD (Hard Disc Drive). Pioneer models that begin with NXH, have map data, operating system and other information in the Hard Disc Drive. With this system if a radio is being sent back for an exchange. The original Hard Disc Drive needs to be removed and installed into the newly serviced radio.
Navigation microSD card reads an error when missing or swapped from another vehicle.
SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin No.
Read full bulletin
L-SB-0079-14, L-SB-0073-13, L-SB-0001-14, and L-SB-0024-14. ? The Introduction and Software Update Information sections have been updated. Service Bulletin No. L-SB-0079-14, L-SB-0073-13, L-SB-0001-14, and L-SB-0024-14 are obsolete and any printed versions should be discarded. Be sure to review the entire content of this bulletin before proceeding. Some 2014 model year CT 200h, GX 460, IS 250, and IS 350 vehicles equipped with navigation (version older than V1##8940) may exhibit one or more of the following conditions: ? Unable to download Destination Assist ? Software update date does not display ? ?Calculating? message displays on the map screen without displaying street name and remaining distance ? Unable to guide a route on the Home screen ? Black display screen ? Bluetooth disconnects intermittently. Some 2014 model year CT 200h, GX 460, IS 250, and IS 350 vehicles equipped with avigation (version older than V1##8910) may exhibit one or more of the following conditions: ?Voice Recognition is inoperative ? Same XM channel icon is used for different channels ? Loss of traffic information intermittently when using Lexus Enform ? Traffic incident mark "!" on the map screen, but no information on the traffic incident screen ? iPod scroll is stopped changing by tune knob ? Home button is inoperative ? Reset occurs while making a turn off of the highlighted route ? After correction of text in Quick Message15, the corrected text displays in Quick Message13 ? Navigation system reboots intermittently ? Navigation system reboots after receiving errant weather data ? Some screens with clock information display ?12:00? as ?0:00?
Rev1 iPhone text messages do not appear on multimedia display.
A download and installation are required to activate the Enform suite of apps and data services before they are used for...
Read full bulletin
the first time on new vehicles. The download and installation process may also be performed under other circumstances such as following a head unit replacement or after the customer's personal settings are erased. The download and installation process requires between 3 and 15 minutes to complete, depending on file size, cellular connection speed, and other factors. Following the download and installation procedure, individual Enform apps may periodically update through an over-the-air update system. Follow the procedure in this bulletin to perform the download/installation procedure and app updates.
While accessing the repair manuals for new models, or models that have undergone a full model change starting with the...
Read full bulletin
2014 IS, you may encounter disabled (i.e. greyed out) "INFO Button" links while browsing with Internet Explorer 10. You can identify the affected manuals by locating the adjustable Production Date Range, or PDR, dropdowns above the navigation tree. Only repair manuals with these drop downs will be affected.
Navigation System Firmware Update
Some 2014 ? 2016 Lexus vehicles may exhibit a navigation system rebooting condition.
Read full bulletin
(This condition may be due to an errant data broadcast by Toyota's traffic and weather data service provider.) Follow the process in this bulletin to reset the navigation system.
TechTip: Navigation microSD card reads an error when missing or swapped from another vehicle.
TechTip: Condition: The customer is unable to delete their call history or contacts from the vehicle.
Read full bulletin
The "delete" soft button on the multi-information display is greyed out and not selectable.
LSB: Some 2014 ? 2015 Lexus IS 250/350 and 2015 RC 350/F vehicles may exhibit damage to the multi-display anti-reflective coating.
Read full bulletin
A display lens with revised anti-reflective coating has been developed to address this condition.
Multimedia systems reset procedure should be performed when the multimedia system no longer responds or reboots itself.
Navigation/ Multi Info Display Day Mode Operation
The customer is unable to delete their call history or contacts from the vehicle.
Read full bulletin
The delete soft button on the multi-information display is greyed out and not selectable.
The customer is unable to delete their call history or contacts from the vehicle.
Read full bulletin
The delete soft button on the multi-information display is greyed out and not selectable.
Customer complains that the Bluetooth connection is dropped during their phone call.
Read full bulletin
Customer will notice the phone call has changed to handset mode on the phone and vehicle display shows a slash through the Bluetooth icon. Customer will also notice that their contacts cannot transfer from the phone into the vehicle.
The customer is unable to delete their call history or contacts from the vehicle.
Read full bulletin
The "delete" soft button on the multi-information display is greyed out and not selectable.
Customers complain of Bluetooth connectivity concerns such as: difficulty to pair the phone.
Read full bulletin
Intermittent Bluetooth failure to connect to the vehicle when first turning on the vehicle. These concerns can be caused by changes made on the customer's phone. Make sure to inquire with the customer if the connectivity concerns occurred after receiving an operating system update on their phone or they have restore their phone data/settings recently.
Customer complains that the Bluetooth connection is dropped during their phone call.
Read full bulletin
Customer will notice the phone call has changed to handset mode on the phone and vehicle display shows a slash through the Bluetooth icon. Customer will also notice that their contacts cannot transfer from the phone into the vehicle.
Some customers may experience Bluetooth disconnections or loss of SMS Text Message Functionality on the navigation/audio...
Read full bulletin
system with Android phones OS 4.4 or later. This condition tends to occur to customers who have many previous text messages on their phones.
Some 2014 model year IS 250 and IS 350 vehicles equipped with navigation (version less than V10A8500) may exhibit one or...
Read full bulletin
more of the following conditions.
TechTip: Navigation microSD card reads an error when missing or swapped from another vehicle.
TechTip: Condition: The customer is unable to delete their call history or contacts from the vehicle.
Read full bulletin
The "delete" soft button on the multi-information display is greyed out and not selectable.
While accessing the repair manuals for new models, or models that have undergone a full model change starting with the...
Read full bulletin
2014 IS, you may encounter disabled (i.e. greyed out) "INFO Button" links while browsing with Internet Explorer 10. You can identify the affected manuals by locating the adjustable Production Date Range, or PDR, dropdowns above the navigation tree. Only repair manuals with these drop downs will be affected.
Navigation System Firmware Update
Since MY 2012 several different update or upgrade USB SSTs have been issued for Lexus audio and navigation systems.
Read full bulletin
Refer to the chart below for a comprehensive list of all current and previously issued USB SSTs and their applicability.
iTunes Radio is a new feature for iPhone 4, 4S, 5, 5S, and 5C running iOS 7 or later.
Read full bulletin
This feature does work with the in-vehicle audio system either via Bluetooth or by USB cable. Details on how to access this feature are described below.
Customers using iPhone 4, 4S, 5, 5S, or 5C running iOS 7.0 or later now have the ability to make Facetime Audio calls (no video).
Read full bulletin
When a customer is paired by Bluetooth Hands Free and they make a Facetime Audio call the vehicle radio will treat it as a typical Bluetooth phone call. Because Facetime works differently than a typical phone call, the in-vehicle experience may not meet the customer?s expectations.
To receive satellite radio functions after the initial trial period has expired, the customer must enter into a contract with XM Satellite Radio Inc.
Read full bulletin
After entering into a contract, registration of an 8-digit XM Radio ID is required. This 8-digit XM Radio ID is found by turning to channel ?0? of the satellite radio.
Navigation system firmware update for certain 2014 IS250 and IS350 vehicles
MY 2013 Gen 7 navigation systems use a USB SST to update the firmware and map.
Read full bulletin
MY 2014 IS and GX models incorporate a Gen 8 navigation system that uses a USB stick to update the firmware ONLY. Refer to the chart below for a comprehensive list of all current and previously issued USB SSTs and their applicability.
Some 2014 model year IS 250 and IS 350 vehicles equipped with navigation may exhibit one or more of the following...
Read full bulletin
conditions:
MY 2013 Gen 7 navigation systems use a USB SST to update the firmware and map.
Read full bulletin
MY 2014 IS and GX models incorporate a Gen 8 navigation system that uses a USB stick to update the firmware ONLY. Refer to the chart below for a comprehensive list of all current and previously issued USB SSTs and their applicability.
This bulletin is regarding best practices when handling navigation systems that use Hard Disc Drive or Micro SD Card...
Read full bulletin
memory.
This bulletin is regarding best practices when handling navigation systems that use Hard Disc Drive or Micro SD Card memory.
Read full bulletin
1. First type is generation 6 or 7 which utilizes HDD (Hard Disc Drive). Pioneer models that begin with NXH, have Map Data, Operating System and other Information in the Hard Disc Drive. With this system if a radio is being sent back for an exchange. The original Hard Disc Drive needs to be removed and installed into the newly serviced radio. 2. The Second type is Generation 8 Navigation system which utilizes the Micro SD Card. Pioneer models that begin with NXF, have map data in the Micro SD card. This is a customer accessible Micro SD card which can be found behind the front flip cover. The original Micro SD card should be removed and installed into the newly serviced radio.
Some customers may experience Bluetooth disconnections or loss of SMS Text Message Functionality on the navigation/audio...
Read full bulletin
system with Android phones OS 4.4 or later. This condition tends to occur to customers who have many previous text messages on their phones.
Refer to the chart below for a comprehensive list of the current and previously issued USB SSTs and their applicability.
Read full bulletin
This is only a reference list of tools that might be in dealership inventory and not meant to be a diagnostic or repair procedure. Generation 7 navigation systems use a USB SST to update firmware and map. Generation 8 navigation systems use a USB stick to update the firmware only.
LSB: A download and installation process is required to activate the Enform suite of Apps & Data Services before they...
Read full bulletin
are used for the first time on new vehicles. The download and installation process may also need to be performed under other circumstances such as following a head unit replacement or after the customer's personal settings are erased. The download and installation process requires between 3 and 15 minutes to complete, depending on the file size, cellular connection speed, and other factors. Following the download and installation process, small Enform? App updates may also occur via an over the air update system. Follow the procedure below to perform the download and installation process.
Customer complains of various Bluetooth connectivity concerns after upgrading to iOS 8.0X.
Read full bulletin
Conditions typically experienced include inability to pair the iPhone to the system, poor sound quality during phone calls placed through the audio/navigation system, and the inability to place a hands free phone call using the audio/navigation system.
iPhone text messages do not appear on multimedia display.
Customer complains of various Bluetooth connectivity concerns after upgrading to iOS 8.0X.
Read full bulletin
Conditions typically experienced include inability to pair the iPhone to the system, poor sound quality during phone calls placed through the audio/navigation system, and the inability to place a hands free phone call using the audio/navigation system.
iPhone text messages do not appear on multimedia display.
Tech Tip: Some customers may experience Bluetooth disconnections or loss of SMS Text Message Functionality on the...
Read full bulletin
navigation/audio system with Android phones running Kitkat 4.4 or later. This condition tends to occur to customers who have many previous text messages on their phones.
Tech Tip: Head unit does not recognize a Multimedia software update file that has been downloaded to a USB flash drive...
Read full bulletin
from a Technical Service Bulletin.
Tech Tip: Customer complains of carious Bluetooth connectivity concerns after upgrading to iOS 8.0 and later.
Read full bulletin
Conditions typically experienced include inability to pair the iPhone to the system, poor sound quality during phone calls placed through the audio/navigation system, and the inability to place a hands free phone call using the audio/navigation system.
Some 2014 IS 250/350 and CT200h vehicles equipped with navigation (version less than V10C8871), or GX460 vehicles...
Read full bulletin
equipped with navigation (version less than V12B8871) may exhibit one or more of the following conditions: A software update is now available to address these conditions.
LSB: SOME 2014 2015 LEXUS IS 250/350 AND 2015 RC 350/F VEHICLES MAY EXHIBIT DAMAGE TO THE MULTI-DISPLAY ANTI-REFLECTIVE COATING.
Read full bulletin
A DISPLAY LENS WITH REVISED ANTI-REFLECTIVE COATING HAS BEEN DEVELOPED TO ADDRESS THIS CONDITION.
REFER TO THE CHART BELOW FOR A COMPREHENSIVE LIST OF THE CURRENT AND PREVIOUSLY ISSUED USB SSTS AND THEIR APPLICABILITY.
Read full bulletin
THIS IS ONLY A REFERENCE LIST OF TOOLS THAT MIGHT BE IN DEALERSHIP INVENTORY AND NOT MEANT TO BE A DIAGNOSTIC OR REPAIR PROCEDURE. GENERATION 7 NAVIGATION SYSTEMS USE A USB SST TO UPDATE FIRMWARE AND MAP. GENERATION 8 NAVIGATION SYSTEMS USE A USB STICK TO UPDATE THE FIRMWARE ONLY.
LSB: A DOWNLOAD AND INSTALLATION PROCESS IS REQUIRED TO ACTIVATE THE ENFORM SUITE OF APPS & DATA SERVICES BEFORE THEY...
Read full bulletin
ARE USED FOR THE FIRST TIME ON NEW VEHICLES. THE DOWNLOAD AND INSTALLATION PROCESS MAY ALSO NEED TO BE PERFORMED UNDER OTHER CIRCUMSTANCES SUCH AS FOLLOWING A HEAD UNIT REPLACEMENT OR AFTER THE CUSTOMER'S PERSONAL SETTINGS ARE ERASED. THE DOWNLOAD AND INSTALLATION PROCESS REQUIRES BETWEEN 3 AND 15 MINUTES TO COMPLETE, DEPENDING ON THE FILE SIZE, CELLULAR CONNECTION SPEED, AND OTHER FACTORS. FOLLOWING THE DOWNLOAD AND INSTALLATION PROCESS, SMALL ENFORM APP UPDATES MAY ALSO OCCUR VIA AN OVER THE AIR UPDATE SYSTEM. FOLLOW THE PROCEDURE BELOW TO PERFORM THE DOWNLOAD AND INSTALLATION PROCESS.
NAVIGATION MICROSD CARD READS AN ERROR WHEN MISSING OR SWAPPED FROM ANOTHER VEHICLE.
SOME 2014 2016 LEXUS VEHICLES MAY EXHIBIT A NAVIGATION SYSTEM REBOOTING CONDITION.
Read full bulletin
(THIS CONDITION MAY BE DUE TO AN ERRANT DATA BROADCAST BY TOYOTA'S TRAFFIC AND WEATHER DATA SERVICE PROVIDER.) FOLLOW THE PROCESS IN THIS BULLETIN TO RESET THE NAVIGATION SYSTEM.
LEXUS: ES300H CUSTOMERS MAY EXPERIENCE DISCONNECTIONS OR LOSS OF BLUETOOTH , WHICH MAY OCCUR WHEN CUSTOMERS HAVE PREVIOUS TEXT MESSAGES ON THE PHONE.
Read full bulletin
*LJ
Other
55 bulletinsTI: 19LE05 Expired December 1, 2022
TI: 19LE05 Expired December 1, 2022
DP: Customer Support Program 19LE05 expired December 1, 2022.
Oil Viscosity Applicability and Cfhange Interval Guide
Oil Viscosity Applicability and Cfhange Interval Guide
Immobilizer and Smart Key Reset
Immobilizer and Smart Key Reset
Immobilizer and Smart Key Reset.
Leather Care Best Practices.
Rattle Noise From Rear of Vehicle
Whine Noise at 30-50 MPH.
OBSOLETE NOTICE April 06, 2020: This bulletin is now obsolete.
Read full bulletin
Please see L-SB-0008-20. Replacement Certification Labels and VIN Plates
February 06, 2020: This bulletin is now obsolete.
Read full bulletin
Please see L-SB-0003-20.
OBSOLETE NOTICE April 4, 2019: This bulletin is now obsolete.
Read full bulletin
Please see L-SB-0017-19.
OBSOLETE NOTICE November 30, 2018: This bulletin is no longer applicable and is now obsolete.
Some customers may experience difficulty programming HomeLink.
In the recent Bi-annual Floor Mat reminder letter distributed November, 2012, Lexus indicated that we were developing...
Read full bulletin
support materials that will help remind dealership customers and associates of the importance of proper floor mat usage.
OBSOLETE NOTICE-June 12, 2014: This bulletin is now obsolete.
The Immobilizer and Smart Key Reset is a feature that allows the registration of new keys when all master keys are lost.
Read full bulletin
Once the system is reset, all previously registered keys will be erased.
The Immobilizer and Smart Key Reset is a feature that allows the registration of new keys when all master keys are lost.
Read full bulletin
Once the system is reset, all previously registered keys will be erased.
Previously, an error message was received when performing DCM activation initiated by Techstream.
Read full bulletin
This condition has been remedied, and DCM activation utilizing Techstream can now be resumed.
An error message is received when performing DCM activation initiated by Techstream.
Read full bulletin
This is a known condition and will be remedied in the near future. Please discontinue DCM activations utilizing Techstream until further notice.
SD card reads an error when swapped from another vehicle.
SD card reads an error when swapped from another vehicle.
Some customers may report the following conditions with the Podcast application on iPhones running iOS 7.0 and later: ...
Read full bulletin
While playing a podcast the system will jump to the next podcast Podcast will intermittently restart at the beginning of the current podcast
This bulletin is now obsolete.
Read full bulletin
Please see L-SB-0082-14.
This bulletin is now obsolete.
Read full bulletin
Please see L-SB-0092-13.
OBSOLETE NOTICE January 22, 2018: This bulletin is now obsolete.
Read full bulletin
Please see L-SB-0001-18.
OBSOLETE NOTICE-October 16, 2014: This bulletin is now obsolete.
Read full bulletin
Please see L-SB-0082-14.
OBSOLETE NOTICE-October 8, 2014: This bulletin is now obsolete.
Read full bulletin
Please see L-SB-0079-14.
The Immobilizer and Smart Key Reset is a feature that allows the registration of new keys when all master keys are lost.
Read full bulletin
Once the system is reset, all previously registered keys will be erased.
SOME CUSTOMERS MAY EXPERIENCE DIFFICULTY PROGRAMMING HOMELINK.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
Electrical
38 bulletinsThis Service Bulletin includes guidelines meant to help determine whether to repair or replace a wire harness assembly based on damage type.
Read full bulletin
This Service Bulletin should be used in conjunction with the applicable model and model year Electronic Wiring Diagram (EWD) and/or Repair Manual.
Techstream ECU Flash Reprogramming Procedure.
Battery Maintenance for In-Stock Vehicles.
For proper calibration of the millimeter wave radar sensor, the vehicle and radar target must be on a level surface with a consistent plane.
Read full bulletin
If a level surface with a consistent plane is not available, use the Floor Slope Compensation Procedure in this service bulletin in conjunction with the appropriate model and model year Repair Manual instructions when adjusting the millimeter wave radar sensor.
For proper calibration of the millimeter wave radar sensor, the vehicle must be on a level surface.
Read full bulletin
If a level surface is not available, this tech tip should be used in conjunction with the repair manual to set the angle of the front millimeter wave radar sensor and reflector height before performing beam axis adjustment.
The Data Communication Module (DCM) in the subject vehicles are equipped with software to identify the location of the...
Read full bulletin
vehicle using the Global Positioning System (GPS) to support features of the Safety Connect system. Due to incorrect programming in the DCM software, after November 2nd, 2019, the GPS coordinates for this system will be calculated incorrectly. This will cause the system to use incorrect vehicle coordinates if one of the system?s features is activated
The Data Communication Module (DCM) in the subject vehicles is equipped with software to identify the location of the...
Read full bulletin
vehicle using the Global Positioning System (GPS) to support features of the Safety Connect system. Due to incorrect programming in the DCM software, after November 2nd, 2019, the GPS coordinates for this system will be calculated incorrectly. This will cause the system to use incorrect vehicle coordinates if one of the system?s features is activated
Dealer Package: 12/10/2019 Vehicle total has increased by approximately 6,260 vehicles.
Read full bulletin
Vehicles were moved from Customer Support Program 19LE05 and added to Limited Service Campaign KLG. The Data Communication Module (DCM) in the subject vehicles are equipped with software to identify the location of the vehicle using the Global Positioning System (GPS) to support features of the Safety Connect system. Due to incorrect programming in the DCM software, after November 2nd, 2019, the GPS coordinates for this system will be calculated incorrectly. This will cause the system to use incorrect vehicle coordinates if one of the system?s features is activated.
Area Letter: The Data Communication Module (DCM) in the subject vehicles are equipped with software to identify the...
Read full bulletin
location of the vehicle using the Global Positioning System (GPS) to support features of the Safety Connect system. Due to incorrect programming in the DCM software, after November 2nd, 2019, the GPS coordinates for this system will be calculated incorrectly. This will cause the system to use incorrect vehicle coordinates if one of the system?s features is activated.
Dealer Package: The Data Communication Module (DCM) in the subject vehicles is equipped with software to identify the...
Read full bulletin
location of the vehicle using the Global Positioning System (GPS) to support features of the Safety Connect system. Due to incorrect programming in the DCM software, after November 2nd, 2019, the GPS coordinates for this system will be calculated incorrectly. This will cause the system to use incorrect vehicle coordinates if one of the system?s features is activated. Note: Lexus has initiated a Limited Service Campaign and a Customer Support Program to resolve this issue related to the Safety Connect system. Both of these programs provide the same free remedy to correct this issue with Safety Connect. Lexus recommends that customers have the free remedy performed before reactivating Safety Connect. Vehicles that had an active Safety Connect subscription on or after 10/1/2017 were included in Limited Service Campaign LSC KLG. Vehicles that did not have an active Safety Connect subscription on or after 10/1/2017 but are affected by this condition are included in this Customer Support Program (19LE05).
Dealer Package: The Data Communication Module (DCM) in the subject vehicles is equipped with software to identify the...
Read full bulletin
location of the vehicle using the Global Positioning System (GPS) to support features of the Safety Connect system. Due to incorrect programming in the DCM software, after November 2nd, 2019, the GPS coordinates for this system will be calculated incorrectly. This will cause the system to use incorrect vehicle coordinates if one of the system?s features is activated. Note: Lexus has initiated a Limited Service Campaign and a Customer Support Program to resolve this issue related to the Safety Connect system. Both of these programs provide the same free remedy to correct this issue with Safety Connect. Lexus recommends that customers have the free remedy performed before reactivating Safety Connect. Vehicles that had an active Safety Connect subscription on or after 10/1/2017 were included in Limited Service Campaign LSC KLG. Vehicles that did not have an active Safety Connect subscription on or after 10/1/2017 but are affected by this condition are included in this Customer Support Program (19LE05).
Area Letter: The Data Communication Module (DCM) in the subject vehicles is equipped with software to identify the...
Read full bulletin
location of the vehicle using the Global Positioning System (GPS) to support features of the Safety Connect system. Due to incorrect programming in the DCM software, after November 2nd, 2019, the GPS coordinates for this system will be calculated incorrectly. This will cause the system to use incorrect vehicle coordinates if one of the system?s features is activated. Note: Lexus has initiated a Limited Service Campaign and a Customer Support Program to resolve this issue related to the Safety Connect system. Both of these programs provide the same free remedy to correct this issue with Safety Connect. Lexus recommends that customers have the free remedy performed before reactivating Safety Connect. Vehicles that had an active Safety Connect subscription on or after 10/1/2017 were included in Limited Service Campaign LSC KLG. Vehicles that did not have an active Safety Connect subscription on or after 10/1/2017 but are affected by this condition are included in this Customer Support Program (19LE05).
Region Email: The Data Communication Module (DCM) in the subject vehicles is equipped with software to identify the...
Read full bulletin
location of the vehicle using the Global Positioning System (GPS) to support features of the Safety Connect system. Due to incorrect programming in the DCM software, after November 2nd, 2019, the GPS coordinates for this system will be calculated incorrectly. This will cause the system to use incorrect vehicle coordinates if one of the system?s features is activated. Note: Lexus has initiated a Limited Service Campaign and a Customer Support Program to resolve this issue related to the Safety Connect system. Both of these programs provide the same free remedy to correct this issue with Safety Connect. Lexus recommends that customers have the free remedy performed before reactivating Safety Connect. Vehicles that had an active Safety Connect subscription on or after 10/1/2017 were included in Limited Service Campaign LSC KLG. Vehicles that did not have an active Safety Connect subscription on or after 10/1/2017 but are affected by this condition are included in this Customer Support Program (19LE05).
Dealer Package: 10/02/19 KLG: Vehicle applicability for remedy in relation to Safety Connect Subscription.
Read full bulletin
The Data Communication Module (DCM) in the subject vehicles are equipped with software to identify the location of the vehicle using the Global Positioning System (GPS) to support features of the Safety Connect system. Due to incorrect programming in the DCM software, after November 2nd, 2019, the GPS coordinates for this system will be calculated incorrectly. This will cause the system to use incorrect vehicle coordinates if one of the system?s features is activated.
Dealer Package: The Data Communication Module (DCM) in the subject vehicles are equipped with software to identify the...
Read full bulletin
location of the vehicle using the Global Positioning System (GPS) to support features of the Safety Connect system. Due to incorrect programming in the DCM software, after November 2nd, 2019, the GPS coordinates for this system will be calculated incorrectly. This will cause the system to use incorrect vehicle coordinates if one of the system?s features is activated.
Dealer Package: The Data Communication Module (DCM) in the subject vehicles are equipped with software to identify the...
Read full bulletin
location of the vehicle using the Global Positioning System (GPS) to support features of the Safety Connect system. Due to incorrect programming in the DCM software, after November 2nd, 2019, the GPS coordinates for this system will be calculated incorrectly. This will cause the system to use incorrect vehicle coordinates if one of the system?s features is activated.
Dealer Email: The Data Communication Module (DCM) in the subject vehicles are equipped with software to identify the...
Read full bulletin
location of the vehicle using the Global Positioning System (GPS) to support features of the Safety Connect system. Due to incorrect programming in the DCM software, after November 2nd, 2019, the GPS coordinates for this system will be calculated incorrectly. This will cause the system to use incorrect vehicle coordinates if one of the system?s features is activated.
Region Email: The Data Communication Module (DCM) in the subject vehicles are equipped with software to identify the...
Read full bulletin
location of the vehicle using the Global Positioning System (GPS) to support features of the Safety Connect system. Due to incorrect programming in the DCM software, after November 2nd, 2019, the GPS coordinates for this system will be calculated incorrectly. This will cause the system to use incorrect vehicle coordinates if one of the system?s features is activated.
Some 2013 ? 2015 model year Lexus ES, GS, and IS vehicles may exhibit an intermittent discharged battery occurring with...
Read full bulletin
no apparent source of discharge found. One possible cause may be the Network Gateway Computer not properly going into sleep mode at key OFF. This can result in excessive parasitic draw and a discharged battery condition. Follow the procedure in this bulletin to identify and address this condition.
LSB: While a vehicle is in inventory, the battery is subject to conditions that can reduce its performance and life.
Read full bulletin
Batteries can become discharged due to an extended storage period, temperature, paristic drain, or while demonstrating vehicle features and bnefits in the sales process. Battery inspection and maintenance are required in order to ensure proper operation and optimal battery life.
Techstream Health Check Results screen shows "Yes" for a Telematics ECU (DCM) Calibration update regardless of whether...
Read full bulletin
a calibration update is available or not. The issue is related to the Techstream software and will be corrected in a future Techstream software release.
When investigating customer complaints related to Headlamp issues (e.g.
Read full bulletin
inoperative, intermittent function, open circuit, water entry, etc.), please verify that the Headlamp assembly is an OEM (not aftermarket) component.
Flash reprogramming allows the ECU software to be updated without replacing the ECU.
Read full bulletin
Flash calibration updates for specific vehicle models/ECUs are released as field-fix procedures described in individual Service Bulletins. This bulletin details the Techstream ECU flash reprograming process and outlines use of the TIS and the CUW.
When servicing interior electrical switches and components, please note the precautions in this bulletin to avoid...
Read full bulletin
damaging electrical components and switches. Many lubricants, cleaners, and automotive chemicals contain silicone or other compounds that may contaminate electrical contacts, and therefore increase electrical resistance and decrease switch performance. The use of any cleaners or fluids may increase the risk of further damage to electrical components.
In the event that a Lexus vehicle becomes submerged in water, many components may be physically damaged.
Read full bulletin
Electrical and electronic components, including wiring harnesses, are particularly susceptible to corrosion and subsequent malfunction. Although any flooding can be damaging, salt water flooding elevates the potential for abnormal conditions and may increase risks due to its highly corrosive and conductive nature. Salt residue also continues to corrode and remain conductive even after a vehicle dries. This bulletin is intended to assist with safe handling and inspection of flood damaged vehicles and to provide basic guidance on likely needed repairs.
Flash reprogramming allows the ECU software to be updated without replacing the ECU.
Read full bulletin
Flash calibration updates for specific vehicle models/ECUs are released as field-fix procedures described in individual Service Bulletins. This bulletin details the Techstream ECU flash reprogramming process and outlines use of the Technical Information System (TIS) and the Calibration Update Wizard (CUW). Flash calibration updates can only be applied to the vehicle/ECU combination for which they are intended. ECUs have internal security that will not allow them to be programmed with another ECU?s information.
Revision Notice: Applicability section has been updated to include 2016-2017 applicable model year Lexus vehicles.
Read full bulletin
The Repair Procedure section, Required Tools & Equipment section, and the Repair Procedure section has been updated. Flash reprogramming allows the ECU software to be updated without replacing the ECU. Flash calibration updates for specific vehicle models/ECUs are released as field-fix procedures described in individual Service Bulletins. This bulletin details the Techstream ECU flash reprogramming process and outlines use of the Technical Information System (TIS) and the Calibration Update Wizard (CUW). Flash calibration updates can only be applied to the vehicle/ECU combination for which they are intended. ECUs have internal security that will not allow them to be programmed with another ECU?s information.
Techstream Health Check Results screen shows "Yes" for a Telematics ECU (DCM) Calibration update regardless of whether...
Read full bulletin
a calibration update is available or not. The issue is related to the Techstream software and will be corrected in a future Techstream software release.
2013 ? 2014 model year vehicles are equipped with driver?s side floor mat retaining clips to secure the floor mat in the correct position.
Read full bulletin
In addition, some models may utilize retaining clips for passenger side and rear seat floor mats as well. Follow the appropriate installation procedure to attach the driver?s side, and if applicable, passenger?s side and rear seat floor mats to the vehicle carpet using the floor mat retaining clips during Pre-Delivery Service (PDS).
LSB: When servicing interior electrical switches and components, please note the precautions in this bulletin to avoid...
Read full bulletin
damaging electrical components and switches. Many lubricants, cleaners, and automotive chemicals contain silicone or other compounds that may contaminate electrical contacts, and therefore increase electrical resistance and decrease switch performance. The use of any cleaners or fluids may increase the risk of further damage to electrical components.
Techstream Health Check Results screenshots "Yes" for a Telematics ECU (DCM) Calibration update regardless of whether a...
Read full bulletin
calibration update is available or not. The issue is related to the Techstream software and will be corrected in a future Techstream software release.
Techstream Health Check Results screenshots "Yes" for a Telematics ECU (DCM) Calibration update regardless of whether a...
Read full bulletin
calibration update is available or not. The issue is related to the Techstream software and will be corrected in a future Techstream software release.
LSB: When servicing interior electrical switches and components, please note the precautions in this bulletin to avoid...
Read full bulletin
damaging electrical components and switches. Many lubricants, cleaners, and automotive chemicals contain silicone or other compounds that may contaminate electrical contacts, and therefore increase electrical resistance and decrease switch performance. The use of any cleaners or fluids may increase the risk of further damage to electrical components.
Flash reprogramming allows the ECU software to be updated without replacing the ECU.
Read full bulletin
Flash calibration updates for specific vehicle models/ECUs are released as field-fix procedures described in individual Service Bulletins. This bulletin details the Techstream ECU flash reprogramming process and outlines use of the Technical Information System (TIS) and the Calibration Update Wizard (CUW). Flash calibration updates can only be applied to the vehicle/ECU combination for which they are intended. ECUs have internal security that will not allow them to be programmed with another ECU's information.
LSB: WHILE A VEHICLE IS IN INVENTORY, THE BATTERY IS SUBJECT TO CONDITIONS THAT CAN REDUCE ITS PERFORMANCE AND LIFE.
Read full bulletin
BATTERIES CAN BECOME DISCHARGED DUE TO AN EXTENDED STORAGE PERIOD, TEMPERATURE, PARISTIC DRAIN, OR WHILE DEMONSTRATING VEHICLE FEATURES AND BNEFITS IN THE SALES PROCESS. BATTERY INSPECTION AND MAINTENANCE ARE REQUIRED IN ORDER TO ENSURE PROPER OPERATION AND OPTIMAL BATTERY LIFE.
WHEN INVESTIGATING CUSTOMER COMPLAINTS RELATED TO HEADLAMP ISSUES (E.G.
Read full bulletin
INOPERATIVE, INTERMITTENT FUNCTION, OPEN CIRCUIT, WATER ENTRY, ETC.), PLEASE VERIFY THAT THE HEADLAMP ASSEMBLY IS AN OEM (NOT AFTERMARKET) COMPONENT.
SOME 2013 2015 MODEL YEAR LEXUS ES, GS, AND IS VEHICLES MAY EXHIBIT AN INTERMITTENT DISCHARGED BATTERY OCCURRING WITH...
Read full bulletin
NO APPARENT SOURCE OF DISCHARGE FOUND. ONE POSSIBLE CAUSE MAY BE THE NETWORK GATEWAY COMPUTER NOT PROPERLY GOING INTO SLEEP MODE AT KEY OFF. THIS CAN RESULT IN EXCESSIVE PARASITIC DRAW AND A DISCHARGED BATTERY CONDITION. FOLLOW THE PROCEDURE IN THIS BULLETIN TO IDENTIFY AND ADDRESS THIS CONDITION.
SOME 2013 2015 MODEL YEAR LEXUS ES, GS, AND IS VEHICLES MAY EXHIBIT AN INTERMITTENT DISCHARGED BATTERY OCCURRING WITH...
Read full bulletin
NO APPARENT SOURCE OF DISCHARGE FOUND. ONE POSSIBLE CAUSE MAY BE THE NETWORK GATEWAY COMPUTER NOT PROPERLY GOING INTO SLEEP MODE AT KEY OFF. THIS CAN RESULT IN EXCESSIVE PARASITIC DRAW AND A DISCHARGED BATTERY CONDITION. FOLLOW THE PROCEDURE IN THIS BULLETIN TO IDENTIFY AND ADDRESS THIS CONDITION.
Body & Paint
26 bulletinsSome 2005 ? 2022 model year Lexus vehicles that have undergone water intrusion may exhibit a condition in which a musty smell is present.
Read full bulletin
Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this service bulletin is to provide general guidelines and procedures for odor remediation. This service bulletin provides a guide on how to prepare the interior of the vehicle prior to an odor remediation being performed, as well as contact information for an approved vendor who will arrange the remediation, and instructions on how to prepare the interior of the vehicle for reassembly once the remediation has been completed. Refer to all model and model year specific Repair Manuals and the EPA (Environmental Protection Agency) website for the most up-to-date safety and precautionary guidelines. This service bulletin is to provide a general overview and direction for the odor remediation process.
Spots in Window Glass - vehicle exterior
Window and Windshield kProduct Report Tips - Multiple Vehicles
Window and Windshield kProduct Report Tips - Multiple Vehicles
Windshield Wiper Blade Maintenance and cleaning
SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin Nos.
Read full bulletin
L-SB-0048-08, PG007-07, PG016-01, PG015-01, PG004-97, PG003-97, PG003-93, PG002-90, L-SB-0048-08, PG007-07, PG016-01, PG015-01, PG004-97, PG003-97, PG003 93, and PG002-90. The aforementioned bulletins are obsolete, and any printed versions should be discarded. Replacement certification labels (the vinyl label installed on the driver door or door post) and VIN plates (the metal plate riveted to dashboard) (see Figure 1) for most 1990 ? 2020 model year vehicles may be available provided the requests meet the criteria listed in this Service Bulletin.
Some 2010 ? 2019 model year Lexus vehicles may exhibit paint stains after the removal of Rapgard?.
Read full bulletin
The paint stains may appear to be under the clear coat but are usually under wrinkles in the Rapgard?. The wrinkles may trap water and cause the paint to stain from the trapped moisture, especially on horizontal surfaces such as the hood, roof, and trunk. Follow the Repair Procedure in this bulletin to address this condition.
Technical Instructions: In the subject vehicles, the inner portion of the rear fender arch may experience water...
Read full bulletin
intrusion due to improper sealer application. If this occurs, corrosion may form causing rust spots, paint blistering, or perforation of the rear fender arch. This condition is most likely to occur in areas with heavy road salt application.
Dealer Package: In the subject vehicles, the inner portion of the rear fender arch may experience water intrusion due to improper sealer application.
Read full bulletin
If this occurs, corrosion may form causing rust spots, paint blistering, or perforation of the rear fender arch. This condition is most likely to occur in areas with heavy road salt application.
Dealer Package Email: In the subject vehicles, the inner portion of the rear fender arch may experience water intrusion...
Read full bulletin
due to improper sealer application. If this occurs, corrosion may form causing rust spots, paint blistering, or perforation of the rear fender arch. This condition is most likely to occur in areas with heavy road salt application.
Region Letter: In the subject vehicles, the inner portion of the rear fender arch may experience water intrusion due to improper sealer application.
Read full bulletin
If this occurs, corrosion may form causing rust spots, paint blistering, or perforation of the rear fender arch. This condition is most likely to occur in areas with heavy road salt application.
Region Letter Email: In the subject vehicles, the inner portion of the rear fender arch may experience water intrusion...
Read full bulletin
due to improper sealer application. If this occurs, corrosion may form causing rust spots, paint blistering, or perforation of the rear fender arch. This condition is most likely to occur in areas with heavy road salt application.
SUPERSESSION NOTICE The information contained in this bulletin supersedes SB Nos.
Read full bulletin
L-SB-0048-08, PG007-07, PG016-01, PG015-01, PG004-97, PG003-97, PG003-93, and PG002-90. Service Bulletin Nos. L-SB-0048-08, PG007-07, PG016-01, PG015-01, PG004-97, PG003-97, PG003-93, and PG002-90 are obsolete and any printed versions should be discarded. Be sure to review the entire content of this bulletin before proceeding. Vehicle replacement certification labels (vinyl label installed on driver door or door post) and VIN lates (metal plate riveted to dashboard) may be available from Lexus, provided the request meets one of the criteria listed in this Service Bulletin.
Tech Tip: Tips for writing a DPR (Dealer Product Report) on manufacturing issues for windows and windshields.
REVISION NOTICE July 31, 2017 Rev1: Applicability has been updated to include 2014 ? 2015 model year IS 250 vehicles.
Read full bulletin
Some 2014 ? 2016 model year Lexus vehicles may not unlock with either the Smart Entry or the wireless remote. The door lock can be placed in the middle position between lock and unlock when exiting the vehicle. This can cause the door lock to be inoperative.
If a creak, tick, or rattle noise is heard at the top or bottom of the windshield, the source of the noise may be the...
Read full bulletin
two windshield stoppers bonded to the top of the windshield or the windshield retainers bonded to the lower edge of the windshield. This bulletin provides the recommended repair procedure to eliminate these types of noises from the windshield area.
Tips for writing a DPR (Dealer Product Report) on manufacturing issues for windows and windshields.
Some 2014 model year IS 250/350 vehicles may exhibit a creak type noise coming from the roof area while turning into or out of an inclined driveway.
Read full bulletin
This noise may be caused by an intermittent stick/slip condition between the sunroof housing and fasteners. Follow the procedure in this bulletin to address this condition.
Adhesive & sealant cross reference Information
Spots in Window glass
2014 model year IS 250/350 vehicles are equipped with a compass in the rear view mirror.
Read full bulletin
Use the following procedure to complete initial calibration of the compass during Pre-Delivery Service (PDS).
The front license plate mounting bracket and two self-tapping screws for the 2014 model year IS 250/350 are placed in...
Read full bulletin
the luggage compartment of the vehicle at the assembly plant. For states that require a front license plate, install the bracket and bolts on the bumper cover during Pre-Delivery Service (PDS) according to the following procedures.
REVISION NOTICE March 22, 2017 Rev2: ? Applicability has been updated to include 2016-2017 model year Lexus vehicles.
Read full bulletin
? February 11, 2015 Rev1: Applicability has been updated to include 2006 ? 2015 model year Lexus vehicles. On some vehicles, when Rapgard? is removed, the paint may have a stained appearance. These stains appear to be under the clear coat. The stain patterns are usually under wrinkles in the Rapgard?. These wrinkles sometimes trap water and cause the paint to stain from the trapped moisture, especially on horizontal surfaces, such as the hood, roof and trunk. Stains can be removed by heating the stained surface to remove the trapped moisture. Use the following procedure to address this condition.
Dealer Package: In the subject vehicles, the inner portion of the rear fender arch may experience water intrusion due to improper sealer application.
Read full bulletin
If this occurs, corrosion may form causing rust spots, paint blistering, or perforation of the rear fender arch. This condition is most likely to occur in areas with heavy road salt application.
LSB: On some vehicles, when Rapgard is removed, the paint may have a stained appearance.
Read full bulletin
These stains appear to be under the clear coat. The stain patterns are usually under wrinkles in the Rapgard. These wrinkles sometimes trap water and cause the paint to stain from the trapped moisture, especially on horizontal surfaces, such as the hood, roof, and trunk. Stains can be removed by heating the stained surface to remove the trapped moisture. Use the following procedure to address this concern.
LSB: On some vehicles, when Rapgard is removed, the paint may have a stained appearance.
Read full bulletin
These stains appear to be under the clear coat. The stain patterns are usually under wrinkles in the Rapgard. These wrinkles sometimes trap water and cause the paint to stain from the trapped moisture, especially on horizontal surfaces, such as the hood, roof, and trunk. Stains can be removed by heating the stained surface to remove the trapped moisture. Use the following procedure to address this concern.
Engine
18 bulletinsDP: There is a possibility that the A/C servo motor(s) have an internal electrical malfunction which could lead to...
Read full bulletin
inconsistent air temperature coming from the air conditioner (A/C) vents, air not coming out at the selected temperature, and/or air not coming out of the selected A/C vent of the vehicle. Although the A/C servo motors are covered by Lexus? New Vehicle Limited Warranty for 4 years or 50,000 miles (whichever comes first), we at Lexus care about the customers? ownership experience. Lexus is providing coverage for repairs related to A/C servo motor(s) that have an internal electrical malfunction which could lead to the symptoms described above.
Some 2013 ? 2017 model year Lexus vehicles may exhibit one of the following HVAC conditions.
Read full bulletin
?Uneven temperature or air flow between the vents. ?Little or no air flow from the vent(s). ?Improper MODE control function. Additionally, some vehicles may store one or more of the following HVAC servo Diagnostic Trouble Codes (DTCs). ?B1441 ? Air Mix Damper Control Servo Motor Circuit (Front Passenger Side Lower Air Mix). ?B1442 ? Air Inlet Damper Control Servo Motor Circuit. ?B1443 ? Air Outlet Damper Control Servo Motor Circuit. ?B1446 ? Air Mix Damper Control Servo Motor Circuit (Driver Side Lower Air Mix). ?B1447 ? Rear Air Mix Damper Control Servo Motor Circuit. ?B1448 ? Passenger Side Face Servo Motor Circuit. ?B1449 ? Rear Air Outlet Damper Control Servo Motor Circuit. ?B1453 ? Driver Side Air Outlet Damper COOL Control Servo Motor Circuit. ?B1454 ? Passenger Side Air Outlet Damper COOL Control Servo Motor Circuit. ?B1455 ? Driver Side Air Outlet Damper FOOT/DEF Control Servo Motor Circuit. Follow the procedures in this bulletin to address this condition.
Some 2013 ? 2017 model year Lexus vehicles may exhibit one of the following HVAC conditions.
Read full bulletin
?Uneven temperature or air flow between the vents ?Little or no air flow from the vent(s) ?Improper MODE control function Additionally, some vehicles may store one or more of the following HVAC servo Diagnostic Trouble Codes (DTCs). ?B1441 ? Air Mix Damper Control Servo Motor Circuit (Front Passenger Side Lower Air Mix) ?B1442 ? Air Inlet Damper Control Servo Motor Circuit ?B1443 ? Air Outlet Damper Control Servo Motor Circuit ?B1446 ? Air Mix Damper Control Servo Motor Circuit (Driver Side Lower Air Mix) ?B1447 ? Rear Air Mix Damper Control Servo Motor Circuit ?B1448 ? Passenger Side Face Servo Motor Circuit ?B1449 ? Rear Air Outlet Damper Control Servo Motor Circuit ?B1453 ? Driver Side Air Outlet Damper COOL Control Servo Motor Circuit ?B1454 ? Passenger Side Air Outlet Damper COOL Control Servo Motor Circuit ?B1455 ? Driver Side Air Outlet Damper FOOT/DEF Control Servo Motor Circuit Follow the procedure in this bulletin to address this condition.
AL: There is a possibility that the A/C servo motor(s) have an internal electrical malfunction which could lead to...
Read full bulletin
inconsistent air temperature coming from the air conditioner (A/C) vents, air not coming out at the selected temperature, and/or air not coming out of the selected A/C vent of the vehicle. Although the A/C servo motors are covered by Lexus? New Vehicle Limited Warranty for 4 years or 50,000 miles (whichever comes first), we at Lexus care about the customers? ownership experience. Lexus is providing coverage for repairs related to A/C servo motor(s) that have an internal electrical malfunction which could lead to the symptoms described above.
DP: There is a possibility that the A/C servo motor(s) have an internal electrical malfunction which could lead to...
Read full bulletin
inconsistent air temperature coming from the air conditioner (A/C) vents, air not coming out at the selected temperature, and/or air not coming out of the selected A/C vent of the vehicle. Although the A/C servo motors are covered by Lexus? New Vehicle Limited Warranty for 4 years or 50,000 miles (whichever comes first), we at Lexus care about the customers? ownership experience. Lexus is providing coverage for repairs related to A/C servo motor(s) that have an internal electrical malfunction which could lead to the symptoms described above. The following information is provided to inform you and your staff of the program notification schedule and your degree of involvement.
SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin No.
Read full bulletin
L-SB-0021-14. G1765 Applicability has been updated to include applicable 2018 models and 2016 ? 2018 model year RC 300 and 2015 ? 2018 model year RC 350 vehicles. ? Applicability has been updated to exclude 2001 ? 2003 model year ES 300 vehicles. Service Bulletin No. L-SB-0021-14 is obsolete and any printed versions should be discarded. Be sure to review the entire content of this bulletin before proceeding. Flash reprogramming allows the Electronic Control Unit (ECU) software to be updated without replacing the ECU. Flash calibration updates for specific vehicle models/ECUs are released as field-fix procedures described in individual Service Bulletins. This bulletin details the Techstream ECU flash reprogramming process and outlines the use of the Technical Information System (TIS) and the Calibration Update Wizard (CUW). Flash calibration updates can only be applied to the vehicle/ECU combination for which they are intended. ECUs have internal security that will not allow them to be programmed with another ECU?s information. NOTE ECU is a Lexus term used to describe integrated computerized devices responsible for managing the operation of a system or subsystem. For the purposes of this bulletin, the term ECU is used as a generic label for the following SAE J1930 standard references: ? Powertrain Control Module (PCM) ? Engine Control Module (ECM) ? Transmission Control Module (TCM) ? Any other Lexus-specific control unit
Some 2014 ? 2015 model year IS250 2WD F Sport vehicles with 16-in.
Read full bulletin
rotors may exhibit a squeal/squeak noise from the front brake pads at city, highway, and/or parking lot speeds. For customers who find this characteristic objectionable, an updated front brake pad kit, shim kit, fitting kit, and cylinder kit are now available.
Some 2014 ? 2015 model year IS 250 vehicles may exhibit a MIL ?ON? condition with Diagnostic Trouble Code (DTC) P2610...
Read full bulletin
present, indicating an ECM/PCM engine OFF Timer Performance condition. The Engine Control Module (ECM) logic has been modified to reduce the possibility of this condition. Please follow the Repair Procedure below to address this condition.
Starting with the 2010 Model Year, Lexus began a gradual transition to the use of synthetic 0w-20 viscosity engine oil.
Read full bulletin
There are multiple benefits of this oil
Starting with the 2010 Model Year, Lexus began a gradual transition to the use of synthetic 0w-20 viscosity engine oil.
Read full bulletin
There are multiple benefits of this oil
2014 model year IS 250 and IS 350 vehicles are equipped with a direct-type Tire Pressure Warning System (TPWS).
Read full bulletin
Each tire (except the spare tire) has a tire pressure warning valve/transmitter and the measured tire pressure data is sent to the tire pressure warning antenna by electric wave and then sent to the receiver.
To minimize battery discharge during transportation and storage, the DCC fuse (30A) has been removed at the assembly...
Read full bulletin
plant and temporarily stored in the blank space of the fuse block in the engine compartment.
SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin No.
Read full bulletin
L-SB-0021-14. * Applicability has been updated to include applicable 2018 models and 2016 * 2018 model year RC 300 and 2015 * 2018 model year RC 350 vehicles. * Applicability has been updated to exclude 2001 - 2003 model year ES 300 vehicles. Service Bulletin No. L-SB-0021-14 is obsolete and any printed versions should be discarded. Be sure to review the entire content of this bulletin before proceeding. Flash reprogramming allows the Electronic Control Unit (ECU) software to be updated without replacing the ECU. Flash calibration updates for specific vehicle models/ECUs are released as field-fix procedures described in individual Service Bulletins. This bulletin details the Techstream ECU flash reprogramming process and outlines the use of TIS and the Calibration Update Wizard (CUW). Flash calibration updates can only be applied to the vehicle/ECU combination for which they are intended. ECUs have internal security that will not allow them to be programmed with another ECU?s information. NOTE ECU is a Lexus term used to describe integrated computerized devices responsible for managing the operation of a system or subsystem. For the purposes of this bulletin, the term ECU is used as a generic label for the following SAE J1930 standard references: * Powertrain Control Module (PCM) * Engine Control Module (ECM) * Transmission Control Module (TCM) * Any other Lexus-specific control unit
LSB: While a vehicle is in inventory, the battery is subject to conditions that can reduce its performance and life.
Read full bulletin
Batteries can become discharged due to an extended storage period, temperature, parasitic drain, or while demonstrating vehicle features and benefits in the sales process. Battery inspection and maintenance are required in order to ensure proper operation and optimal battery life. As described in this bulletin, operating the engine for 30 minutes after 60 days in storage and every 30 days thereafter will help to maintain battery State of Charge (SOC). This process supplements other movements of the vehicle as it is staged, and has specific restrictions on how maintenance is to be done. Also described in this bulletin are 2 other approved methods for maintaining battery State of Charge.
LSB: While a vehicle is in inventory, the battery is subject to conditions that can reduce its performance and life.
Read full bulletin
Batteries can become discharged due to an extended storage period, temperature, parasitic drain, or while demonstrating vehicle features and benefits in the sales process. Battery inspection and maintenance are required in order to ensure proper operation and optimal battery life. As described in this bulletin, operating the engine for 30 minutes after 60 days in storage and every 30 days thereafter will help to maintain battery State of Charge (SOC). This process supplements other movements of the vehicle as it is staged, and has specific restrictions on how maintenance is to be done. Also described in this bulletin are 2 other approved methods for maintaining battery State of Charge.
Tech Tip: Starting with the 2010 Model Year, Lexus began a gradual transition to the use of synthetic 0w-20 viscosity engine oil.
Read full bulletin
There are multiple benefits of this oil, including: Reduced friction and wear on engine surfaces, improved fuel economy, Reduction in waste oil stream (in vehicles approved for 10,000 mile oil change intervals), Reduced maintenance cost (in vehicles approved for 10,000 mile oil change intervals). Due to the improved performance and durability of 0w20 synthetic oil, Lexus has extended the oil change intervals to 10,000 miles for vehicles that require this oil. With this change, the following should be noted: Only Lexus vehicles in which 0w20 oil is mandatory have been approved for the extended oil intervals. Vehicles in which 0w20 is an option to 5w20 (or 5w30) will continue to require 5,000 mile change intervals, even if 0w20 oil is used. In the case of vehicles with 10,000 mile oil change intervals, the 5,000 mile service interval has not been eliminated. The traditional 5,000 maintenance procedures (such as tire rotation) will continue to be required, and the fluid levels (including engine oil) will need to be checked and adjusted at this time. If the vehicle operation meets the standard criteria for "Special Operating Conditions" such as: driving off road, on dirt roads, towing a trailer, making repeated short trips under 32F, or extensive idling; the engine oil must be replaced at 5,000 mile intervals, regardless of oil specified.
SOME 2014 2015 MODEL YEAR HIGHLANDER VEHICLES MAY EXHIBIT A MIL ON CONDITION WITH DIAGNOSTIC TROUBLE CODE (DTC) P2610...
Read full bulletin
(ECM/PCM ENGINE OFF TIMER PERFORMANCE) PRESENT. THE ENGINE CONTROL MODULE (ECM) LOGIC HAS BEEN MODIFIED TO REDUCE THE POSSIBILITY OF THIS CONDITION. PLEASE FOLLOW THE REPAIR PROCEDURE BELOW TO ADDRESS THIS CONDITION.
SOME 2014 2015 MODEL YEAR IS 250 VEHICLES MAY EXHIBIT A MIL ON CONDITION WITH DIAGNOSTIC TROUBLE CODE (DTC) P2610...
Read full bulletin
PRESENT, INDICATING AN ECM/PCM ENGINE OFF TIMER PERFORMANCE CONDITION. THE ENGINE CONTROL MODULE (ECM) LOGIC HAS BEEN MODIFIED TO REDUCE THE POSSIBILITY OF THIS CONDITION. PLEASE FOLLOW THE REPAIR PROCEDURE BELOW TO ADDRESS THIS CONDITION.
Brakes
17 bulletinsSome models are equipped with front and rear wheels of different offsets or width.
Read full bulletin
Wheel offset, deffined as the distance between the wheel's - to - rotor mounting surface, affects the clearance between the back of the wheel and surrounding brake components .
Some 2011 ? 2019 model year Lexus vehicles (including RX350HL, RX450HL, LS460L, and LS600HL) with super chrome wheel...
Read full bulletin
finishes may become discolored and/or damaged when aftermarket cleaners, polishes, or brake dust removal products are used on wheels with super chrome finishes. Wheel cleaners and polish that contain acidic substances may damage the clear coat of the wheel, resulting in the undercoating (black) to become visible. See Figures 1 and 2 below for examples of wheel finishes damaged by aftermarket products. NOTE If using a wheel cleaning product, first test it in an area NOT visible to the customer.
Some 2014 ? 2015 model year IS250 2WD F Sport vehicles with 16-in.
Read full bulletin
rotors may exhibit a squeal/squeak noise from the front brake pads at city, highway, and/or parking lot speeds. For customers who find this characteristic objectionable, an updated front brake pad kit, shim kit, fitting kit, and brake calipers are now available.
Some models are equipped with front and rear wheels of different offsets or width.
Read full bulletin
Wheel offset, defined as the distance between the wheel?s centerline and the wheel-to-rotor mounting surface, affects the clearance between the back of the wheel and surrounding brake components (Figure 1). Installation of a wheel with an offset or width different than the correct specification, such as installing the rear wheel on the front, can cause damage to brake components due to interference between the wheel and adjacent parts. The wheel could contact the brake caliper thereby introducing stress into the caliper, brake rotor, and potentially other components. In some cases, this stress could contribute to cracking or separation of the brake rotor.
TechTip: Some 14-15 MY IS250/350 vehicles may exhibit a rattle type noise from the rear wheel parking brake area when...
Read full bulletin
the vehicle travels over bumps, like lane marker dots.
TechTip: Some models are equipped with front and rear wheels of different offsets or width.
Read full bulletin
Wheel offset, defined as the distance between the wheel's centerline and the wheel-to-rotor mounting surface, affects the clearance between the back of the wheel and surrounding brake components. Installation of a wheel with an offset or width different than the correct specification, such as installing the rear wheel on the front, can cause damage to brake components due to interference between the wheel and adjacent parts. The wheel could contact the brake caliper thereby introducing stress into the caliper, brake rotor, and potentially other components. In some cases, the stress could contribute to cracking or seperation of the brake rotor.
LSB: Some 2014 ? 2016 model year IS vehicles may exhibit a rattle type noise from the rear parking brake assemblies when driving over bumps.
Read full bulletin
Follow the procedure in this bulletin to address this condition.
Front Brake Vibration Key Points: * Issue can occur at any time if improper torque is applied on lug nuts * Over time,...
Read full bulletin
even one lug nut over or under torqued, can cause a vibration issue * When lug nuts are over torqued, this causes the rotor to have a runout out condition which can lead to brake vibration concerns * Brake vibration issues can occur at parking lot to highway speeds * Brake vibration issues can occur at light to moderate braking * Tightening lug nuts in a star pattern method during the torqueing process will assure that even/equal pressure is applied across the rotor hub surface * Torque sticks/wrenches should be used to apply accurate torque values when tightening * Do Not use impact guns/ratchets to completely run lug nuts up to the wheel surface
TechTip: Some models are equipped with front and rear wheels of different offsets or width.
Read full bulletin
Wheel offset, defined as the distance between the wheel's centerline and the wheel-to-rotor mounting surface, affects the clearance between the back of the wheel and surrounding brake components. Installation of a wheel with an offset or width different than the correct specification, such as installing the rear wheel on the front, can cause damage to brake components due to interference between the wheel and adjacent parts. The wheel could contact the brake caliper thereby introducing stress into the caliper, brake rotor, and potentially other components. In some cases, the stress could contribute to cracking or seperation of the brake rotor.
TechTip: Some 14-15 MY IS250/350 vehicles may exhibit a rattle type noise from the rear wheel parking brake area when...
Read full bulletin
the vehicle travels over bumps, like lane marker dots.
The front wheel opening extension pad set (right and left front wheel opening extension pads, 6 self-tapping screws) is...
Read full bulletin
loaded in the luggage compartment at the assembly plant to avoid damage in transit.
Some 2013 - 2018 model year vehicles may exhibit a rear brake vibration/squeak while braking, due to corrosion on the rear brake components.
Read full bulletin
Service parts are now available to reduce the likelihood of this condition occurring. The backing plates of the brake pads have been covered with an anti-rust coating to address the brake pads sliding in the caliper assembly and reduce RTV (rotor thickness variation). Follow the Repair Procedure in this bulletin to address this condition.
LSB: Some 2014 - 2015 model year IS 250 and IS 350 vehicles may exhibit one or more of the following conditions: *...
Read full bulletin
Condensation accumulation within a headlight assembly * Headlight error code from the Headlamp Control Computer Sub-assembly These conditions most often occur in cold weather climates. They may occur on one or both headlights, and may be a result of an opening/fracture near the uppermost mounting tab of the headlight. The headlight housing has been revised to address these conditions. After reviewing this Service Bulletin, confirm the condition of BOTH headlights' mounting tabs and replace as necessary according to the procedures in this bulletin.
LSB: Some 2014 - 2015 model year IS 250 and IS 350 vehicles may exhibit one or more of the following conditions: *...
Read full bulletin
Condensation accumulation within a headlight assembly * Headlight error code from the Headlamp Control Computer Sub-assembly These conditions most often occur in cold weather climates. They may occur on one or both headlights, and may be a result of an opening/fracture near the uppermost mounting tab of the headlight. The headlight housing has been revised to address these conditions. After reviewing this Service Bulletin, confirm the condition of BOTH headlights' mounting tabs and replace as necessary according to the procedures in this bulletin.
Some 2014 - 2015 model year IS 250 vehicles may exhibit a rear brake squeak while traveling at low speeds and/or backing up.
Read full bulletin
Service parts are now available (brake caliper, brake pad kit, and shim kit) to reduce the likelihood of this condition occurring.
LSB: SOME 2014 2016 MODEL YEAR IS VEHICLES MAY EXHIBIT A RATTLE TYPE NOISE FROM THE REAR PARKING BRAKE ASSEMBLIES WHEN DRIVING OVER BUMPS.
Read full bulletin
FOLLOW THE PROCEDURE IN THIS BULLETIN TO ADDRESS THIS CONDITION.
RATTLE NOISE FROM REAR OF VEHICLE.
Read full bulletin
SOME2014-2016 MODEL YEAR IS VEHICLES MAY EXHIBIT ARATTLE TYPE NOISE FROM THE REAR PARKING BRAKE ASSEMBLIES WHEN DRIVING OVER BUMPS.
Pre-Delivery & Maintenance
11 bulletinsDP: Limited Service Campaign KLG expired December 01, 2022
Lexus Safety Recall and Service Campaign - Technician Certification Requirements 4.13.2022
DCM Activation is not Applicable when Safety Connect/Lexus enform service has expired
Lexus Safety Recall and Service Campaign - Technician Certification Requirements
TI: TECHNICAL INSTRUCTIONS FOR LIMITED SERVICE CAMPAIGN KLG CUSTOMER SUPPORT PROGRAM 19LE05 SAFETY CONNECT SYSTEM ?...
Read full bulletin
VEHICLE LOCATION INACCURATE
Safety Recall and Service Campaign - Technician Certification Requirements
Dealer Package: December 10, 2019 Vehicle total has decreased by approximately 6,260 vehicles.
Read full bulletin
Vehicles were moved from Customer Support Program 19LE05 and added to Limited Service Campaign KLG.
Dealer Daily: Lexus has launched Limited Service Campaign GLM.
Read full bulletin
Refer to the Dealer Letter, FAQ, and Technical Instructions on TIS for additional information. in areas with heavy road salt application.
Tech Tip: Safety Connect/Lexus Enform is a vehicle feature which requires a subscription fee for the system to be active.
Read full bulletin
The first year of service is provided in a the vehicle purchase price. Once the subscription has lapsed the DCM will be an inactive state. In some instances, a DCM may need to be replaced even though the customer is not using the service.
A recent review of our records indicated that your Safety Connect system is not active and needs to be activated in...
Read full bulletin
order for services to work.
The following procedures are recommended during routine maintenance or in the event of a customer concern for wiper...
Read full bulletin
performance.
Transmission
10 bulletinsAuto matic Transmission Replacement kPrecautions
World Standard Automatic Transmission Fluid
Condition - (A) Some Customers/Technicians may experience a condition where the mirrors adjust to an unexpected position...
Read full bulletin
when the transmission is shifted into reverse. (B) Some Customers may experience a condition where the mirrors do not change to the exact previous position in which the customer had set the memory to when the transmission is shifted into reverse.
Condition - (A) Some Customers/Technicians may experience a condition where the mirrors adjust to an unexpected position...
Read full bulletin
when the transmission is shifted into reverse. (B) Some Customers may experience a condition where the mirrors do not change to the exact previous position in which the customer had set the memory to when the transmission is shifted into reverse.
The purpose of this bulletin is to provide information regarding transmission and/or park neutral position switch installation.
Read full bulletin
If the manual shift lever is rotated prior to installing the park neutral position switch, the detent spring may become detached from the manual shift lever. Use the information in this bulletin when installing an automatic transmission and/or park neutral position switch assembly.
The purpose of this service bulletin is to provide information regarding the installation of the correct torque...
Read full bulletin
converter bolts during automatic transmission/transaxle assembly replacement. Incorrect torque converter bolts or missing washers can cause damage to the torque converter assembly. Use the information in this bulletin when installing an automatic transmission/transaxle assembly.
The purpose of this bulletin is to provide precautions to follow when installing an automatic transmission/transaxle...
Read full bulletin
assembly to avoid MIL "ON" shifting issues and/or transmission damage. Use the information in this bulletin when installing an automatic transmission/transaxle assembly.
The purpose of this bulletin is to assist in the identification and location of serial numbers on 2006 - 2014 model year...
Read full bulletin
remanufactured automatic transmissions.
World Standard (WS) Automatic Transmission Fluid (ATF) was introduced to reduce maintenance costs and increase the...
Read full bulletin
mileage between scheduled maintenance checks. Here are some important tips when working with ATF-WS in Lexus vehicles requiring its use.
The purpose of this bulletin is to assist in the identification and location of serial numbers on 2006 - 2014 model year...
Read full bulletin
automatic transmissions.
HVAC & Climate
10 bulletinsHVAC Odor Maintenance
Some 2006 ? 2020 model year Lexus vehicles may exhibit odors that naturally occur from the HVAC system and/or related environmental factors.
Read full bulletin
Although there is no way to eliminate these odors, follow the General Procedure in this bulletin to minimize the odors experienced.
Some 2006 2020 model year Lexus vehicles may exhibit odors that naturally occur from the HVAC system and/or related environmental factors.
Read full bulletin
Although there is no way to eliminate these odors, follow the General Procedure in this bulletin to minimize the odors experienced.
HVAC drain tube is found to blocked/clogged.
LSB: The procedure in this bulletin is a general guideline on how to properly diagnose the air conditioning system after a component failure.
Read full bulletin
Refer to the applicable Repair Manual for vehicle specific repair procedures and parts.
Some 2006 ? 2017 model year Lexus vehicles may exhibit odors naturally occurring from the HVAC system and/or related environmental factors.
Read full bulletin
Although there is no way to eliminate these odors, follow the General Procedure in this bulletin to minimize the odors experienced.
LSB: The procedure in this bulletin is a general guideline on how to properly diagnose the air conditioning system after a component failure.
Read full bulletin
Refer to the applicable Repair Manual for vehicle specific repair procedures and parts.
Some 2006 ? 2014 model year Lexus vehicles may exhibit odors naturally occurring from the HVAC system and/or related environmental factors.
Read full bulletin
Although there is no way to eliminate these odors, follow the General Procedure in this bulletin to minimize the odors experienced.
If a customer states there is an unpleasant odor in the vehicle from the HVAC system, there are various factors that may...
Read full bulletin
be involved.
HVAC drain tube is found to blocked/clogged.
Steering
10 bulletinsSome customers may encounter Bluetooth connectivity concerns such as: ?Difficulty to pair the phone.
Read full bulletin
?Intermittent Bluetooth failure to connect to the vehicle when first turning on the vehicle. ?Various Bluetooth Audio functions are no longer functioning with customer?s phone such as ability to change the track using the steering wheel controls. These concerns can be caused by changes made on the customer?s phone. Make sure to inquire with the customer if the connectivity concerns occurred after receiving an operating system update on their phone or if they have restored their phone data/settings recently.
SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin Nos.
Read full bulletin
ST004-01, SU001-08, and L-SB-0174-08. The aforementioned bulletins are obsolete, and any printed versions should be discarded. Be sure to review the entire content of this service bulletin before proceeding. This Service Bulletin provides best practice procedures for vehicle pulling complaint, diagnosis, and repair for 2002 ? 2021 model year Lexus vehicles. This information supplements Repair Manual procedures when the symptoms are: ?Vehicle Pulling: The vehicle moves to the right or left when the driver holds the steering wheel while driving straight ahead without exerting steering effort. ?Steering Wheel Off Center: The vehicle travels straight, but the steering wheel is not pointed straight ahead. The vehicle is not pulling. Before repairing a vehicle pulling to one side, it is necessary to clearly identify the cause of the pulling condition. Frequently, pulling to one side is diagnosed as a wheel alignment concern. However, the actual cause may be related to the lateral force generated by the tires, vehicle damage, road crown or worn components. Performing a wheel alignment when tire force is the cause could result in the wheel alignment being set at a value outside of specifications. This could then cause other problems such as uneven tire wear, etc. A customer may notice a pull to the left when in the left lanes of travel and notice a pull to the right or no pull when traveling in the right lanes of travel on the very same section of roadway. This road crown effect is environmental and cannot be corrected with suspension adjustments or any other wheel or tire modification discussed in this bulletin.
Some customers may encounter Bluetooth connectivity concerns such as: ?Difficulty to pair the phone.
Read full bulletin
?Intermittent Bluetooth failure to connect to the vehicle when first turning on the vehicle. ?Various Bluetooth Audio functions are no longer functioning with customer?s phone such as ability to change the track using the steering wheel controls. These concerns can be caused by changes made on the customer?s phone. Make sure to inquire with the customer if the connectivity concerns occurred after receiving an operating system update on their phone or if they have restored their phone data/settings recently.
Some customers may encounter Bluetooth connectivity concerns such as: ? Difficulty to pair the phone.
Read full bulletin
? Intermittent Bluetooth failure to connect to the vehicle when first turning on the vehicle. ? Various Bluetooth Audio functions are no longer functioning with customer?s phone such as ability to change the track using the steering wheel controls. These concerns can be caused by changes made on the customer?s phone. Make sure to inquire with the customer if the connectivity concerns occurred after receiving an operating system update on their phone or if they have restored their phone data/settings recently.
Some customers may encounter Bluetooth connectivity concerns such as: ? Difficulty to pair the phone.
Read full bulletin
? Intermittent Bluetooth failure to connect to the vehicle when first turning on the vehicle. ? Various Bluetooth Audio functions are no longer functioning with customer?s phone such as ability to change the track using the steering wheel controls. These concerns can be caused by changes made on the customer?s phone. Make sure to inquire with the customer if the connectivity concerns occurred after receiving an operating system update on their phone or if they have restored their phone data/settings recently.
This bulletin is regarding the Diagnosis of Bluetooth Connectivity Complaints: Some customers may encounter Bluetooth...
Read full bulletin
connectivity concerns such as: Difficulty to pair the phone. Intermittent Bluetooth failure to connect to the vehicle when first turning on the vehicle. Various Bluetooth Audio functions are no longer functioning with customer?s phone such as ability to change the track using the steering wheel controls. These concerns can be caused by changes made on the customer?s phone. Make sure to inquire with the customer if the connectivity concerns occurred after receiving an operating system update on their phone or if they have restored their phone data/settings recently.
Some customers may encounter Bluetooth connectivity concerns such as: Difficulty to pair the phone.
Read full bulletin
Intermittent Bluetooth failure to connect to the vehicle when first turning on the vehicle. Various Bluetooth Audio functions are no longer functioning with the customer's phone such as ability to change the track using the steering wheel controls. These concerns can be caused by changes made on the customer's phone. Make sure to inquire with the customer if the connectivity concerns occurred after receiving an operating system update on their phone or they have restored their phone data/settings recently.
Some customers may encounter Bluetooth connectivity concerns such as: Difficulty to pair the phone, Intermittent...
Read full bulletin
Bluetooth failure to connect to the vehicle when first turning on the vehicle, Various Bluetooth Audio functions are no longer functioning with the customer's phone such as ability to change the track using the steering wheel controls. These concerns can be caused by changes made on the customer's phone. Make sure to inquire with the customer if the connectivity concerns occurred after receiving an operating system update on their phone or they have restored their phone data/settings recently.
Some customers may encounter Bluetooth connectivity concerns such as: Difficulty to pair the phone, Intermittent...
Read full bulletin
Bluetooth failure to connect to the vehicle when first turning on the vehicle, Various Bluetooth Audio functions are no longer functioning with the customer's phone such as ability to change the track using the steering wheel controls. These concerns can be caused by changes made on the customer's phone. Make sure to inquire with the customer if the connectivity concerns occurred after receiving an operating system update on their phone or they have restored their phone data/settings recently.
SOME CUSTOMERS MAY ENCOUNTER BLUETOOTH CONNECTIVITY CONCERNS SUCH AS: DIFFICULTY TO PAIR THE PHONE.
Read full bulletin
INTERMITTENT BLUETOOTH FAILURE TO CONNECT TO THE VEHICLE WHEN FIRST TURNING ON THE VEHICLE. VARIOUS BLUETOOTH AUDIO FUNCTIONS ARE NO LONGER FUNCTIONING WITH THE CUSTOMER'S PHONE SUCH AS ABILITY TO CHANGE THE TRACK USING THE STEERING WHEEL CONTROLS. THESE CONCERNS CAN BE CAUSED BY CHANGES MADE ON THE CUSTOMER'S PHONE. MAKE SURE TO INQUIRE WITH THE CUSTOMER IF THE CONNECTIVITY CONCERNS OCCURRED AFTER RECEIVING AN OPERATING SYSTEM UPDATE ON THEIR PHONE OR THEY HAVE RESTORED THEIR PHONE DATA/SETTINGS RECENTLY.
Lighting
6 bulletinsLSB: The purpose of this Technical Service Bulletin is to elevate awareness and provide best practices for leather care in Lexus vehicles.
Read full bulletin
As an additional resource, if the vehicle is equipped with factory leather seats, the vehicle Owner's Manual will highlight the importance of proper maintenance and provide guidance for care.
LSB: Some AWD 2013 ? 2015 GS 350, 2014 ? 2015 IS 350 and 2015 model year RC 350 vehicles may exhibit a whine type noise...
Read full bulletin
from the transfer case area from 30 - 50 mph under light throttle. Follow the Repair Procedure in this bulletin to address this condition.
The purpose of this Service Bulletin is to elevate awareness and provide best practices for leather care in Lexus vehicles.
Read full bulletin
As an additional resource, if the vehicle is equipped with factory leather seats, the vehicle Owner?s Manual will highlight the importance of proper maintenance and provide guidance for care. NOTE Leather seat covers that are replaced for dye transfer or soiling are NOT eligible for replacement under warranty. Likewise, damage caused by unapproved cleaning methods are NOT eligible for replacement under warranty.
LSB: THE PURPOSE OF THIS TECHNICAL SERVICE BULLETIN IS TO ELEVATE AWARENESS AND PROVIDE BEST PRACTICES FOR LEATHER CARE IN LEXUS VEHICLES.
Read full bulletin
AS AN ADDITIONAL RESOURCE, IF THE VEHICLE IS EQUIPPED WITH FACTORY LEATHER SEATS, THE VEHICLE OWNER'S MANUAL WILL HIGHLIGHT THE IMPORTANCE OF PROPER MAINTENANCE AND PROVIDE GUIDANCE FOR CARE.
LSB: SOME AWD 2013 2015 GS 350, 2014 2015 IS 350 AND 2015 MODEL YEAR RC 350 VEHICLES MAY EXHIBIT A WHINE TYPE NOISE...
Read full bulletin
FROM THE TRANSFER CASE AREA FROM 30 - 50 MPH UNDER LIGHT THROTTLE. FOLLOW THE REPAIR PROCEDURE IN THIS BULLETIN TO ADDRESS THIS CONDITION.
WHINE NOISE AT 30-50 MPH SOME AWD 2013-2015 GS 350 2014-2015 IS 350 AND 215 MODEL YEAR RC 350 VEHICLES MAY EXHIBIT A...
Read full bulletin
WHINE TYPE NOISE FROM THE TRANSFER CASE AREA FROM 30-50MPH UNDER LIGHT THROTTLE.
Fuel System
4 bulletinsSome vehicles may continue to experience abnormal blend door noise when changing the HVAC temperature setting after the...
Read full bulletin
air conditioner radiator assembly (evaporator case) was replaced for the same condition.
Tech Tip: ...
Read full bulletin
Greenhouse Gas Logic (GHG) has been implemented on Toyota A/C Systems to reduce tailpipe emissions. The Federal government issues CAF (Corporate Average Fuel Economy) credits to vehicle manufacturers that implement new technologies that reduce the carbon footprint of the vehicles they produce. GHG Logic technology works by automatically operating the HVAC system in REC mode when certain conditions are met, improving the A/C system cooling efficiency and reducing the vehicle's CO2 tailpipe emissions.
Some vehicles may continue to experience abnormal blend door noise when changing the HVAC temperature setting after the...
Read full bulletin
air conditioner radiator assembly (evaporator case) was replaced for the same condition.
Long-term or off-site storage requires special care to keep vehicles factory fresh and ready for delivery.
Read full bulletin
The following guidelines should be performed to minimize vehicle component/part degradation due to extended vehicle storage conditions. Long-term storage can affect a vehicle?s systems and components. Any problems that are found should be corrected immediately.
Tires & Wheels
3 bulletinsPOL: This consolidated Tire Warranty Guide contains the complete warranty terms for all brands of ground and spare tires currently in use by Lexus.
Read full bulletin
This information must be kept near the point of vehicle sale and be available to any customer that requests it. Customers can find this information on the Owner?s section of Lexus.com. Dealers can locate a copy of this guide on the Claims Processing & Resource Center in Dealer Daily as well.
Tire Positioning Before New Vehicle Delivery
During the manufacturing process, tires are mounted on the vehicle as matched sets to help reduce conditions such as pulling or drifting.
Read full bulletin
If the wheels are replaced or refinished before vehicle delivery, it is important that the tires remain on the vehicle in the same location and in the same direction of rotation.
Software & Calibration
3 bulletinsPOL: UPDATES TO THE 2014-2021 LEXUS UNIVERSAL FLAT RATE MANUAL
REVISION NOTICE November 11, 2016 Rev2: ? The Introduction and the Firmware Update Information sections have been...
Read full bulletin
updated.
These concerns can be caused by changes made on the customer?s phone.
Read full bulletin
Make sure to inquire with the customer if the connectivity concerns occurred after receiving an operating system update on their phone or they have restored their phone data/settings recently.
Air Bags & Safety
3 bulletinsBeginning in 1998, Lexus introduced side airbags as optional equipment.
Read full bulletin
Lexus does NOT recommend replacement of original seat covers with non-Lexus leather or other seat cover materials on vehicles due to the following: Seat covers NOT recommended by Lexus may affect side airbag performance, in general or in part, during an accident. Modifications that negatively affect side airbag performance can result in severe occupant injuries. Seat covers are an integral part of this safety system. Replacing fabric seat covers with non-Lexus leather or other seat cover materials may compromise the effectiveness of this safety system. The design of the seat is complex, integrating safety and strength with comfort and luxury. Lexus strongly discourages modifying original equipment seats that have optional side airbags. Additionally, Lexus strongly advises against the installation or use of aftermarket seat covers, which could impair the performance of the side airbags in the event of an accident.
Lexus vehicles are equipped with Supplemental Restraint Systems (SRS), including various airbags and in some models,...
Read full bulletin
seat belt pre-tensioners, to help reduce the risk of injury in a collision. If a customer expresses any concerns that the SRS airbags or pre-tensioner devices did not perform as expected (including an unintended deployment event), please follow the steps in the recommendations section below.
LEXUS: INFORMATION REGARDING THE SEAT COVER REPLACEMENT, EQUIPPED WITH SIDE AIR BAGS, THE MODIFICATIONS THAT MIGHT...
Read full bulletin
NEGATIVELY AFFECT SIDE AIR BAG PERFORMANCE CAN RESULT IN SEVERE INJURIES. *PE