2010 Lexus Gs460 TSBs
143 Technical Service Bulletins across 15 categories
Categories
Infotainment
31 bulletinsWhen an iPhone is linked to the vehicle through Bluetooth, activation of the microphone on the iPhone will result in...
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the vehicle display showing that an outgoing call is being made.
XM Re-Registration with Radio Unit Swap 2010-2014 Models with Satellite Radio
Navigation and Audio System Update/ Upgrade USB Directory.
Navigation and Audio System Update/ Upgrade USB Directory
HOD Navigation Map Update Process
HDD Navigation Kprogrlam Setup
HDD Navigation Program Setup
Navigation System Firmware Improvement
XM Re-Registration with Radio Unit Swap 2010-2014 Models with Satellite Radio
HDD Navigation Map Update Process - Lexus models equipped with Hard Disk Drive (HOD) Navigation require a Special...
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Service Tool and follow a unique process for updating map, points of interest, and system software. Instead of individual DVDs installed into the vehicle, all Map Data is uploaded directly to the HOD system.
Diagnosis of bluetooth connectivity complaints.
Vehicles may display evidence of a fluid leak or fluid seep from powertrain components.
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This bulletin explains how to determine the differences between a fluid leak versus a fluid seep. Cases that are determined to be a ?leak? should be repaired accordingly and will be covered under warranty if applicable. Cases that are determined to be a ?seep? should be documented on the repair order and inspected at the next service interval. Follow the Repair Information in this bulletin to determine if the concern in question is a fluid leak or fluid seep and review the Repair Procedure section to address this condition.
Vehicles may display evidence of a fluid leak or fluid seep from powertrain components.
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This bulletin explains how to determine the differences between a fluid leak versus a fluid seep. Cases that are determined to be a ?leak? should be repaired accordingly and will be covered under warranty if applicable. Cases that are determined to be a ?seep? should be documented on the repair order and inspected at the next service interval. Follow the Repair Information in this bulletin to determine if the concern in question is a fluid leak or fluid seep and review the Repair Procedure section to address this condition.
Navigation/ Multi Info Display Day Mode Operation
A new 13.1 Generation 6 Navigation Update Tool Master DVD has been released.
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The version number has changed to 13.09.11. The original 13.1 Generation 6 Navigation Update Tool Master DVD, version 13.09.10 is now obsolete.
Customers complain of Bluetooth connectivity concerns such as: difficulty to pair the phone.
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Intermittent Bluetooth failure to connect to the vehicle when first turning on the vehicle. These concerns can be caused by changes made on the customer's phone. Make sure to inquire with the customer if the connectivity concerns occurred after receiving an operating system update on their phone or they have restore their phone data/settings recently.
Some 2010 ? 2013 model year vehicles equipped with Generation 6 navigation that have been updated using the 13.1 map...
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data may exhibit a missing character data (street/city names, freeway shields, and landmark icons) condition. A new master DVD set is now available to update the Navigation Update Tool. Customers using 13.1 version 13.09.10 map data may notice missing character data in certain geographical areas.
Since MY 2012 several different update or upgrade USB SSTs have been issued for Lexus audio and navigation systems.
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Refer to the chart below for a comprehensive list of all current and previously issued USB SSTs and their applicability.
Lexus models equipped with Hard Disk Drive Navigation may have their map data, Compact Disc Database, and navigation...
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head unit software updated using the Navigation Update Tool and the HDD Navigation Programs Installer.
Navigation firmware has been updated to allow updating map to version 10.1 or later.
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Updated navigation system software has also been developed to remedy these conditions. Use the following procedure to address these conditions.
Lexus models equipped with the Premium HDD Navigation (AVN/AW-EMV) System require a Special Service Tool (SST) USB drive...
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to update the map, points of interest, Gracenote, and system software. The SST is used with all the vehicles to deliver the update, however a unique Activation Number is required for each vehicle.
MY 2013 Gen 7 navigation systems use a USB SST to update the firmware and map.
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MY 2014 IS and GX models incorporate a Gen 8 navigation system that uses a USB stick to update the firmware ONLY. Refer to the chart below for a comprehensive list of all current and previously issued USB SSTs and their applicability.
MY 2013 Gen 7 navigation systems use a USB SST to update the firmware and map.
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MY 2014 IS and GX models incorporate a Gen 8 navigation system that uses a USB stick to update the firmware ONLY. Refer to the chart below for a comprehensive list of all current and previously issued USB SSTs and their applicability.
This bulletin is regarding best practices when handling navigation systems that use Hard Disc Drive or Micro SD Card...
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memory.
This bulletin is regarding best practices when handling navigation systems that use Hard Disc Drive or Micro SD Card memory.
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1. First type is generation 6 or 7 which utilizes HDD (Hard Disc Drive). Pioneer models that begin with NXH, have Map Data, Operating System and other Information in the Hard Disc Drive. With this system if a radio is being sent back for an exchange. The original Hard Disc Drive needs to be removed and installed into the newly serviced radio. 2. The Second type is Generation 8 Navigation system which utilizes the Micro SD Card. Pioneer models that begin with NXF, have map data in the Micro SD card. This is a customer accessible Micro SD card which can be found behind the front flip cover. The original Micro SD card should be removed and installed into the newly serviced radio.
LSB: Certain 2010-2013 model year Lexus models may exhibit one or more of several conditions.
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Navigation firmware has been updated to allow updating map to version 10.1 or later. Updated navigation system software has also been developed to remedy these conditions. Use the following procedure to address these conditions.
Lexus models equipped with Hard Disk Drive (HDD) Navigation require a Special Service Tool and follow a unique process...
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for updating the map, points of interest, and system software. Instead of individual DVDs installed into the vehicle, ALL map data is uploaded directly to the HDD system.
Tech Tip: Customer complains of carious Bluetooth connectivity concerns after upgrading to iOS 8.0 and later.
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Conditions typically experienced include inability to pair the iPhone to the system, poor sound quality during phone calls placed through the audio/navigation system, and the inability to place a hands free phone call using the audio/navigation system.
Tech Tip: My 2013 Gen 7 navigation systems use a USB SST to update the firmware and map.
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MY 2014 IS and GX models incorporate a Gen 8 navigation system that uses a USB stick to update the firmware ONLY. Refer to the chart below for a comprehensive list of all current and previously issued USB SSts and their applicability.
Lexus models equipped with Hard Disk Drive (HDD) Navigation may have their map data, Compact Disc Database (CDDB), and...
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navigation head unit software updated using the Navigation Update Tool and the HDD Navigation Programs Installer. The Navigation Programs Installer is a PC application available on the Technical Information System (TIS) and must be installed on Techstream or an equivalent PC. The Navigation Update Tool is an essential service tool and the device must be properly configured before initial use. Follow the procedures in this bulletin to locate and install the HDD Navigation Programs Installer and properly configure the Navigation Update Tool. The HDD Navigation Programs Installer is a mandatory application that will be used to update the vehicle's map data, as well as the CDDB data. This bulletin will outline two processes that must be completed to prepare the Navigation Update Tool for initial use: ? Download and install the Navigation Programs Installer onto a PC. ? Perform initial setup of the Navigation Update Tool.
LSB: CERTAIN 2010-2013 MODEL YEAR LEXUS MODELS MAY EXHIBIT ONE OR MORE OF SEVERAL CONDITIONS.
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NAVIGATION FIRMWARE HAS BEEN UPDATED TO ALLOW UPDATING MAP TO VERSION 10.1 OR LATER. UPDATED NAVIGATION SYSTEM SOFTWARE HAS ALSO BEEN DEVELOPED TO REMEDY THESE CONDITIONS. USE THE FOLLOWING PROCEDURE TO ADDRESS THESE CONDITIONS.
Other
27 bulletinsOil Viscosity Applicability and Cfhange Interval Guide
Oil Viscosity Applicability and Cfhange Interval Guide
Immobilizer and Smart Key Reset
Immobilizer and Smart Key Reset
Immobilizer and Smart Key Reset
Immobilizer and Smart Key Reset.
Theft Deterrent/Keyless Entry.
OBSOLETE NOTICE April 06, 2020: This bulletin is now obsolete.
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Please see L-SB-0008-20. Replacement Certification Labels and VIN Plates
February 06, 2020: This bulletin is now obsolete.
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Please see L-SB-0003-20.
In the recent Bi-annual Floor Mat reminder letter distributed November, 2012, Lexus indicated that we were developing...
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support materials that will help remind dealership customers and associates of the importance of proper floor mat usage.
Some customers may inquire about the frequency and power output of the Smart Key/Smart Entry systems used on various models.
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The Smart Key/Smart Entry systems conform to all applicable FCC rules. This bulletin details the applicable specifications for these systems.
OBSOLETE NOTICE October 5, 2016: This bulletin is now obsolete.
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Please see L-SB-0086-16.
OBSOLETE NOTICE-June 12, 2014: This bulletin is now obsolete.
The Immobilizer and Smart Key Reset is a feature that allows the registration of new keys when all master keys are lost.
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Once the system is reset, all previously registered keys will be erased.
The Immobilizer and Smart Key Reset is a feature that allows the registration of new keys when all master keys are lost.
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Once the system is reset, all previously registered keys will be erased.
An error message is received when performing DCM activation initiated by Techstream.
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This is a known condition and will be remedied in the near future. Please discontinue DCM activations utilizing Techstream until further notice.
This bulletin is now obsolete.
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Please see L-SB-0082-13.
This bulletin is now obsolete.
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Please see L-SB-0072-14
This bulletin is now obsolete.
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Please see L-SB-0082-14.
This bulletin is now obsolete.
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Please see L-SB-0083-13.
This bulletin is now obsolete.
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Please see L-SB-0147-11.
This bulletin is now obsolete.
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Please see L-SB-0092-13.
This bulletin is now obsolete.
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Please see L-SB-0092-13 .
OBSOLETE NOTICE January 22, 2018: This bulletin is now obsolete.
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Please see L-SB-0001-18.
OBSOLETE NOTICE-October 16, 2014: This bulletin is now obsolete.
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Please see L-SB-0082-14.
OBSOLETE NOTICE-October 1, 2014: This bulletin is now obsolete.
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Please see L-SB-0072-14.
The Immobilizer and Smart Key Reset is a feature that allows the registration of new keys when all master keys are lost.
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Once the system is reset, all previously registered keys will be erased.
Body & Paint
15 bulletinsSome 2005 ? 2022 model year Lexus vehicles that have undergone water intrusion may exhibit a condition in which a musty smell is present.
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Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this service bulletin is to provide general guidelines and procedures for odor remediation. This service bulletin provides a guide on how to prepare the interior of the vehicle prior to an odor remediation being performed, as well as contact information for an approved vendor who will arrange the remediation, and instructions on how to prepare the interior of the vehicle for reassembly once the remediation has been completed. Refer to all model and model year specific Repair Manuals and the EPA (Environmental Protection Agency) website for the most up-to-date safety and precautionary guidelines. This service bulletin is to provide a general overview and direction for the odor remediation process.
Spots in Window Glass - vehicle exterior
Window and Windshield kProduct Report Tips - Multiple Vehicles
Window and Windshield kProduct Report Tips - Multiple Vehicles
Windshield Wiper Blade Maintenance and cleaning
SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin Nos.
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L-SB-0048-08, PG007-07, PG016-01, PG015-01, PG004-97, PG003-97, PG003-93, PG002-90, L-SB-0048-08, PG007-07, PG016-01, PG015-01, PG004-97, PG003-97, PG003 93, and PG002-90. The aforementioned bulletins are obsolete, and any printed versions should be discarded. Replacement certification labels (the vinyl label installed on the driver door or door post) and VIN plates (the metal plate riveted to dashboard) (see Figure 1) for most 1990 ? 2020 model year vehicles may be available provided the requests meet the criteria listed in this Service Bulletin.
Tech Tip: Tips for writing a DPR (Dealer Product Report) on manufacturing issues for windows and windshields.
If a creak, tick, or rattle noise is heard at the top or bottom of the windshield, the source of the noise may be the...
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two windshield stoppers bonded to the top of the windshield or the windshield retainers bonded to the lower edge of the windshield. This bulletin provides the recommended repair procedure to eliminate these types of noises from the windshield area.
Tips for writing a DPR (Dealer Product Report) on manufacturing issues for windows and windshields.
Certain service publications, Technical Service Bulletins, Service Campaign Technical Instructions and Service & Parts...
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Operation Communication Bulletins may reference specifically required adhesives and sealants
Adhesive & sealant cross reference Information
Spots in Window glass
REVISION NOTICE March 22, 2017 Rev2: ? Applicability has been updated to include 2016-2017 model year Lexus vehicles.
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? February 11, 2015 Rev1: Applicability has been updated to include 2006 ? 2015 model year Lexus vehicles. On some vehicles, when Rapgard? is removed, the paint may have a stained appearance. These stains appear to be under the clear coat. The stain patterns are usually under wrinkles in the Rapgard?. These wrinkles sometimes trap water and cause the paint to stain from the trapped moisture, especially on horizontal surfaces, such as the hood, roof and trunk. Stains can be removed by heating the stained surface to remove the trapped moisture. Use the following procedure to address this condition.
LSB: On some vehicles, when Rapgard is removed, the paint may have a stained appearance.
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These stains appear to be under the clear coat. The stain patterns are usually under wrinkles in the Rapgard. These wrinkles sometimes trap water and cause the paint to stain from the trapped moisture, especially on horizontal surfaces, such as the hood, roof, and trunk. Stains can be removed by heating the stained surface to remove the trapped moisture. Use the following procedure to address this concern.
LSB: On some vehicles, when Rapgard is removed, the paint may have a stained appearance.
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These stains appear to be under the clear coat. The stain patterns are usually under wrinkles in the Rapgard. These wrinkles sometimes trap water and cause the paint to stain from the trapped moisture, especially on horizontal surfaces, such as the hood, roof, and trunk. Stains can be removed by heating the stained surface to remove the trapped moisture. Use the following procedure to address this concern.
Electrical
14 bulletinsTechstream ECU Flash Reprogramming Procedure.
For proper calibration of the millimeter wave radar sensor, the vehicle and radar target must be on a level surface with a consistent plane.
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If a level surface with a consistent plane is not available, use the Floor Slope Compensation Procedure in this service bulletin in conjunction with the appropriate model and model year Repair Manual instructions when adjusting the millimeter wave radar sensor.
For proper calibration of the millimeter wave radar sensor, the vehicle must be on a level surface.
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If a level surface is not available, this tech tip should be used in conjunction with the repair manual to set the angle of the front millimeter wave radar sensor and reflector height before performing beam axis adjustment.
Flash reprogramming allows the ECU software to be updated without replacing the ECU.
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Flash calibration updates for specific vehicle models/ECUs are released as field-fix procedures described in individual Service Bulletins. This bulletin details the Techstream ECU flash reprograming process and outlines use of the TIS and the CUW.
When servicing interior electrical switches and components, please note the precautions in this bulletin to avoid...
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damaging electrical components and switches. Many lubricants, cleaners, and automotive chemicals contain silicone or other compounds that may contaminate electrical contacts, and therefore increase electrical resistance and decrease switch performance. The use of any cleaners or fluids may increase the risk of further damage to electrical components.
Flash reprogramming allows the ECU software to be updated without replacing the ECU.
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Flash calibration updates for specific vehicle models/ECUs are released as field-fix procedures described in individual Service Bulletins. This bulletin details the Techstream ECU flash reprogramming process and outlines use of the Technical Information System (TIS) and the Calibration Update Wizard (CUW). Flash calibration updates can only be applied to the vehicle/ECU combination for which they are intended. ECUs have internal security that will not allow them to be programmed with another ECU?s information.
Revision Notice: Applicability section has been updated to include 2016-2017 applicable model year Lexus vehicles.
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The Repair Procedure section, Required Tools & Equipment section, and the Repair Procedure section has been updated. Flash reprogramming allows the ECU software to be updated without replacing the ECU. Flash calibration updates for specific vehicle models/ECUs are released as field-fix procedures described in individual Service Bulletins. This bulletin details the Techstream ECU flash reprogramming process and outlines use of the Technical Information System (TIS) and the Calibration Update Wizard (CUW). Flash calibration updates can only be applied to the vehicle/ECU combination for which they are intended. ECUs have internal security that will not allow them to be programmed with another ECU?s information.
LSB: Lexus models equipped with Hard Disk Drive (HDD) Navigation require a Special Service Tool and follow a unique...
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process for updating map, points of interest, and system software. Instead of individual DVDs installed into the vehicle, all Map Data is uploaded directly to the HDD system. Map Data will be released annually through direct shipment of tow Map Data DVDs to each dealership service manager. The annual Map Data release must then be installed onto the Navigation Update Tool. Individual map updates are then loaded into the vehicles with special map security keys. These keys are available through the normal parts ordering system. Keys are loaded onto the Navigation Update Tool through a PC or Techstream unit using software found on the Technical Information System (TIS). Follow the procedures listed in this bulletin to: Identify the current version of Map Data on the vehicle and on the Navigation Update Tool, Load Map Data onto the Navigation Update Tool, Load map security key(s) onto the Navigation Update Tool, and Connect the Navigation Update Tool to the vehicle and update the Map/System Data to the latest version.
LSB: When servicing interior electrical switches and components, please note the precautions in this bulletin to avoid...
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damaging electrical components and switches. Many lubricants, cleaners, and automotive chemicals contain silicone or other compounds that may contaminate electrical contacts, and therefore increase electrical resistance and decrease switch performance. The use of any cleaners or fluids may increase the risk of further damage to electrical components.
Techstream Health Check Results screenshots "Yes" for a Telematics ECU (DCM) Calibration update regardless of whether a...
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calibration update is available or not. The issue is related to the Techstream software and will be corrected in a future Techstream software release.
Techstream Health Check Results screenshots "Yes" for a Telematics ECU (DCM) Calibration update regardless of whether a...
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calibration update is available or not. The issue is related to the Techstream software and will be corrected in a future Techstream software release.
LSB: When servicing interior electrical switches and components, please note the precautions in this bulletin to avoid...
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damaging electrical components and switches. Many lubricants, cleaners, and automotive chemicals contain silicone or other compounds that may contaminate electrical contacts, and therefore increase electrical resistance and decrease switch performance. The use of any cleaners or fluids may increase the risk of further damage to electrical components.
Flash reprogramming allows the ECU software to be updated without replacing the ECU.
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Flash calibration updates for specific vehicle models/ECUs are released as field-fix procedures described in individual Service Bulletins. This bulletin details the Techstream ECU flash reprogramming process and outlines use of the Technical Information System (TIS) and the Calibration Update Wizard (CUW). Flash calibration updates can only be applied to the vehicle/ECU combination for which they are intended. ECUs have internal security that will not allow them to be programmed with another ECU's information.
LSB: LEXUS MODELS EQUIPPED WITH HARD DISK DRIVE (HDD) NAVIGATION REQUIRE A SPECIAL SERVICE TOOL AND FOLLOW A UNIQUE...
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PROCESS FOR UPDATING MAP, POINTS OF INTEREST, AND SYSTEM SOFTWARE. INSTEAD OF INDIVIDUAL DVDS INSTALLED INTO THE VEHICLE, ALL MAP DATA IS UPLOADED DIRECTLY TO THE HDD SYSTEM. MAP DATA WILL BE RELEASED ANNUALLY THROUGH DIRECT SHIPMENT OF TOW MAP DATA DVDS TO EACH DEALERSHIP SERVICE MANAGER. THE ANNUAL MAP DATA RELEASE MUST THEN BE INSTALLED ONTO THE NAVIGATION UPDATE TOOL. INDIVIDUAL MAP UPDATES ARE THEN LOADED INTO THE VEHICLES WITH SPECIAL MAP SECURITY KEYS. THESE KEYS ARE AVAILABLE THROUGH THE NORMAL PARTS ORDERING SYSTEM. KEYS ARE LOADED ONTO THE NAVIGATION UPDATE TOOL THROUGH A PC OR TECHSTREAM UNIT USING SOFTWARE FOUND ON THE TECHNICAL INFORMATION SYSTEM (TIS). FOLLOW THE PROCEDURES LISTED IN THIS BULLETIN TO: IDENTIFY THE CURRENT VERSION OF MAP DATA ON THE VEHICLE AND ON THE NAVIGATION UPDATE TOOL, LOAD MAP DATA ONTO THE NAVIGATION UPDATE TOOL, LOAD MAP SECURITY KEY(S) ONTO THE NAVIGATION UPDATE TOOL, AND CONNECT THE NAVIGATION UPDATE TOOL TO THE VEHICLE AND UPDATE THE MAP/SYSTEM DATA TO THE LATEST VERSION.
Steering
10 bulletinsSome customers may encounter Bluetooth connectivity concerns such as: ?Difficulty to pair the phone.
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?Intermittent Bluetooth failure to connect to the vehicle when first turning on the vehicle. ?Various Bluetooth Audio functions are no longer functioning with customer?s phone such as ability to change the track using the steering wheel controls. These concerns can be caused by changes made on the customer?s phone. Make sure to inquire with the customer if the connectivity concerns occurred after receiving an operating system update on their phone or if they have restored their phone data/settings recently.
SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin Nos.
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ST004-01, SU001-08, and L-SB-0174-08. The aforementioned bulletins are obsolete, and any printed versions should be discarded. Be sure to review the entire content of this service bulletin before proceeding. This Service Bulletin provides best practice procedures for vehicle pulling complaint, diagnosis, and repair for 2002 ? 2021 model year Lexus vehicles. This information supplements Repair Manual procedures when the symptoms are: ?Vehicle Pulling: The vehicle moves to the right or left when the driver holds the steering wheel while driving straight ahead without exerting steering effort. ?Steering Wheel Off Center: The vehicle travels straight, but the steering wheel is not pointed straight ahead. The vehicle is not pulling. Before repairing a vehicle pulling to one side, it is necessary to clearly identify the cause of the pulling condition. Frequently, pulling to one side is diagnosed as a wheel alignment concern. However, the actual cause may be related to the lateral force generated by the tires, vehicle damage, road crown or worn components. Performing a wheel alignment when tire force is the cause could result in the wheel alignment being set at a value outside of specifications. This could then cause other problems such as uneven tire wear, etc. A customer may notice a pull to the left when in the left lanes of travel and notice a pull to the right or no pull when traveling in the right lanes of travel on the very same section of roadway. This road crown effect is environmental and cannot be corrected with suspension adjustments or any other wheel or tire modification discussed in this bulletin.
Some customers may encounter Bluetooth connectivity concerns such as: ?Difficulty to pair the phone.
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?Intermittent Bluetooth failure to connect to the vehicle when first turning on the vehicle. ?Various Bluetooth Audio functions are no longer functioning with customer?s phone such as ability to change the track using the steering wheel controls. These concerns can be caused by changes made on the customer?s phone. Make sure to inquire with the customer if the connectivity concerns occurred after receiving an operating system update on their phone or if they have restored their phone data/settings recently.
Some customers may encounter Bluetooth connectivity concerns such as: ? Difficulty to pair the phone.
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? Intermittent Bluetooth failure to connect to the vehicle when first turning on the vehicle. ? Various Bluetooth Audio functions are no longer functioning with customer?s phone such as ability to change the track using the steering wheel controls. These concerns can be caused by changes made on the customer?s phone. Make sure to inquire with the customer if the connectivity concerns occurred after receiving an operating system update on their phone or if they have restored their phone data/settings recently.
The vehicle will not start or ready-on and the steering wheel lock is engaged so that the steering wheel may only be...
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turned very little from side-to-side.
This bulletin is regarding the Diagnosis of Bluetooth Connectivity Complaints: Some customers may encounter Bluetooth...
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connectivity concerns such as: Difficulty to pair the phone. Intermittent Bluetooth failure to connect to the vehicle when first turning on the vehicle. Various Bluetooth Audio functions are no longer functioning with customer?s phone such as ability to change the track using the steering wheel controls. These concerns can be caused by changes made on the customer?s phone. Make sure to inquire with the customer if the connectivity concerns occurred after receiving an operating system update on their phone or if they have restored their phone data/settings recently.
Some customers may encounter Bluetooth connectivity concerns such as: Difficulty to pair the phone.
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Intermittent Bluetooth failure to connect to the vehicle when first turning on the vehicle. Various Bluetooth Audio functions are no longer functioning with the customer's phone such as ability to change the track using the steering wheel controls. These concerns can be caused by changes made on the customer's phone. Make sure to inquire with the customer if the connectivity concerns occurred after receiving an operating system update on their phone or they have restored their phone data/settings recently.
Some customers may encounter Bluetooth connectivity concerns such as: Difficulty to pair the phone, Intermittent...
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Bluetooth failure to connect to the vehicle when first turning on the vehicle, Various Bluetooth Audio functions are no longer functioning with the customer's phone such as ability to change the track using the steering wheel controls. These concerns can be caused by changes made on the customer's phone. Make sure to inquire with the customer if the connectivity concerns occurred after receiving an operating system update on their phone or they have restored their phone data/settings recently.
Some customers may encounter Bluetooth connectivity concerns such as: Difficulty to pair the phone, Intermittent...
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Bluetooth failure to connect to the vehicle when first turning on the vehicle, Various Bluetooth Audio functions are no longer functioning with the customer's phone such as ability to change the track using the steering wheel controls. These concerns can be caused by changes made on the customer's phone. Make sure to inquire with the customer if the connectivity concerns occurred after receiving an operating system update on their phone or they have restored their phone data/settings recently.
SOME CUSTOMERS MAY ENCOUNTER BLUETOOTH CONNECTIVITY CONCERNS SUCH AS: DIFFICULTY TO PAIR THE PHONE.
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INTERMITTENT BLUETOOTH FAILURE TO CONNECT TO THE VEHICLE WHEN FIRST TURNING ON THE VEHICLE. VARIOUS BLUETOOTH AUDIO FUNCTIONS ARE NO LONGER FUNCTIONING WITH THE CUSTOMER'S PHONE SUCH AS ABILITY TO CHANGE THE TRACK USING THE STEERING WHEEL CONTROLS. THESE CONCERNS CAN BE CAUSED BY CHANGES MADE ON THE CUSTOMER'S PHONE. MAKE SURE TO INQUIRE WITH THE CUSTOMER IF THE CONNECTIVITY CONCERNS OCCURRED AFTER RECEIVING AN OPERATING SYSTEM UPDATE ON THEIR PHONE OR THEY HAVE RESTORED THEIR PHONE DATA/SETTINGS RECENTLY.
Pre-Delivery & Maintenance
9 bulletinsLexus Safety Recall and Service Campaign - Technician Certification Requirements 4.13.2022
This Service Bulletin includes procedures to replace damaged or loose front carpet floor retainer(s) without replacing the carpet assembly.
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Follow the Repair Procedure in this bulletin to replace the loose or damaged carpet floor retainer(s).
DCM Activation is not Applicable when Safety Connect/Lexus enform service has expired
Wiper Blade Maintenance and Cleaning
Lexus Safety Recall and Service Campaign - Technician Certification Requirements
Safety Recall and Service Campaign - Technician Certification Requirements
Tech Tip: Safety Connect/Lexus Enform is a vehicle feature which requires a subscription fee for the system to be active.
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The first year of service is provided in a the vehicle purchase price. Once the subscription has lapsed the DCM will be an inactive state. In some instances, a DCM may need to be replaced even though the customer is not using the service.
A recent review of our records indicated that your Safety Connect system is not active and needs to be activated in...
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order for services to work.
The following procedures are recommended during routine maintenance or in the event of a customer concern for wiper...
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performance.
HVAC & Climate
8 bulletinsHVAC Odor Maintenance
Some 2006 ? 2020 model year Lexus vehicles may exhibit odors that naturally occur from the HVAC system and/or related environmental factors.
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Although there is no way to eliminate these odors, follow the General Procedure in this bulletin to minimize the odors experienced.
HVAC drain tube is found to blocked/clogged.
Under certain climatic conditions, some vehicles may exhibit an unpleasant odor coming from the face level HVAC vents...
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during the initial 10 ? 30 seconds of HVAC system operation. An HVAC Amplifier is now available with updated logic that will direct air away from the face level vents under certain temperature conditions during the first 10 ? 30 seconds of HVAC operation.
Some 2006 ? 2017 model year Lexus vehicles may exhibit odors naturally occurring from the HVAC system and/or related environmental factors.
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Although there is no way to eliminate these odors, follow the General Procedure in this bulletin to minimize the odors experienced.
Some 2006 ? 2014 model year Lexus vehicles may exhibit odors naturally occurring from the HVAC system and/or related environmental factors.
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Although there is no way to eliminate these odors, follow the General Procedure in this bulletin to minimize the odors experienced.
If a customer states there is an unpleasant odor in the vehicle from the HVAC system, there are various factors that may...
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be involved.
HVAC drain tube is found to blocked/clogged.
Brakes
8 bulletinsBrake Pedal Force Gauge SST for Parking Brake Inspection.
Warranty Policy Bulletin (POL16-01): Lexus has received some reports where various brake system related warning lamps...
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illuminate due to internal malfunctions of the Brake Actuator Assembly. The Brake Actuator Assembly is covered by the Lexus New Vehicle Limited Warranty for 4 years from the date of first use or 50,000 miles (whichever occurs first). However, Lexus is announcing a Warranty Enhancement Program to cover repairs related to internal malfunctions of the Brake Actuator Assembly.
Dealer Letter: In our continuing efforts to ensure the best in customer satisfaction, Lexus is announcing a Warranty...
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Enhancement Program to extend the warranty coverage for the Brake Actuator Assembly on certain 2006 ? 2007 GS 430, 2007 ? 2011 GS 450h, 2008 ? 2011 GS 460, 2007 ? 2012 LS 460, and 2006 ? 2008 RX 400h Vehicles. In these vehicles, Lexus has received some reports where various brake system related warning lamps illuminate due to internal malfunctions of the Brake Actuator assembly. Although the Brake Actuator Assembly is covered by Lexus? New Vehicle Limited Warranty for 4 years or 50,000 miles (whichever comes first), we at Lexus care about the customers? ownership experience. Lexus is now extending the warranty coverage for repairs related to internal malfunctions of the Brake Actuator Assembly.
Dealer email: In our continuing efforts to ensure the best in customer satisfaction, Lexus is announcing a Warranty...
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Enhancement Program to extend the warranty coverage for the Brake Actuator Assembly on certain 2006 ? 2007 GS 430, 2007 ? 2011 GS 450h, 2008 ? 2011 GS 460, 2007 ? 2012 LS 460, and 2006 ? 2008 RX 400h Vehicles. In these vehicles, Lexus has received some reports where various brake system related warning lamps illuminate due to internal malfunctions of the Brake Actuator assembly. Although the Brake Actuator Assembly is covered by Lexus? New Vehicle Limited Warranty for 4 years or 50,000 miles (whichever comes first), we at Lexus care about the customers? ownership experience. Lexus is now extending the warranty coverage for repairs related to internal malfunctions of the Brake Actuator Assembly.
Region Letter: In our continuing efforts to ensure the best in customer satisfaction, Lexus is announcing a Warranty...
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Enhancement Program to extend the warranty coverage for the Brake Actuator Assembly on certain 2006 ? 2007 GS 430, 2007 ? 2011 GS 450h, 2008 ? 2011 GS 460, 2007 ? 2012 LS 460, and 2006 ? 2008 RX 400h Vehicles. In these vehicles, Lexus has received some reports where various brake system related warning lamps illuminate due to internal malfunctions of the Brake Actuator assembly. Although the Brake Actuator Assembly is covered by Lexus? New Vehicle Limited Warranty for 4 years or 50,000 miles (whichever comes first), we at Lexus care about the customers? ownership experience. Lexus is now extending the warranty coverage for repairs related to internal malfunctions of the Brake Actuator Assembly.
Region email: In our continuing efforts to ensure the best in customer satisfaction, Lexus is announcing a Warranty...
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Enhancement Program to extend the warranty coverage for the Brake Actuator Assembly on certain 2006 ? 2007 GS 430, 2007 ? 2011 GS 450h, 2008 ? 2011 GS 460, 2007 ? 2012 LS 460, and 2006 ? 2008 RX 400h Vehicles. In these vehicles, Lexus has received some reports where various brake system related warning lamps illuminate due to internal malfunctions of the Brake Actuator assembly. Although the Brake Actuator Assembly is covered by Lexus? New Vehicle Limited Warranty for 4 years or 50,000 miles (whichever comes first), we at Lexus care about the customers? ownership experience. Lexus is now extending the warranty coverage for repairs related to internal malfunctions of the Brake Actuator Assembly.
Some applicable Lexus vehicle models may exhibit a condition where the brake, ABS, and/or TRAC warning light(s) are ON...
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and/or a Check VSC message is displayed. Diagnostic Trouble Code (DTC) C1391, C1252, C1253, or C1256 may be stored. This condition may be caused by a small internal brake fluid leak inside the brake actuator. Follow the Repair Procedure in this bulletin to address this condition.
A new Special Service Tool (SST 09709-00002) has been introduced to aid in the inspection procedure for certain vehicles...
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equipped with a floor pedal-type parking brake system. This bulletin references the correct method for installing the Brake Pedal Force Gauge. Refer to the appropriate Repair Manual for parking brake pedal travel inspection and adjustment specification.
Transmission
7 bulletinsAuto matic Transmission Replacement kPrecautions
The purpose of this service bulletin is to provide information regarding the installation of the correct torque...
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converter bolts during automatic transmission/transaxle assembly replacement. Incorrect torque converter bolts or missing washers can cause damage to the torque converter assembly. Use the information in this bulletin when installing an automatic transmission/transaxle assembly.
The purpose of this bulletin is to provide precautions to follow when installing an automatic transmission/transaxle...
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assembly to avoid MIL "ON" shifting issues and/or transmission damage. Use the information in this bulletin when installing an automatic transmission/transaxle assembly.
The purpose of this bulletin is to assist in the identification and location of serial numbers on 2006 - 2014 model year...
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remanufactured automatic transmissions.
World Standard (WS) Automatic Transmission Fluid (ATF) was introduced to reduce maintenance costs and increase the...
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mileage between scheduled maintenance checks. Here are some important tips when working with ATF-WS in Lexus vehicles requiring its use.
Certain 2010 ? 2013 model year Lexus models may exhibit one or more of the following conditions: ? Steering wheel...
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volume controls are intermittently inoperative. ? Navigation system region code intermittently will reset to region US9. ? XM NavTraffic will not function properly after renewing XM traffic subscription. ? Slow response from Bluetooth address book voice commands. ? Black screen condition after shifting from Reverse to Park. ? Air conditioning screen may not appear when changing blower speed. ? iPod scrolling speed is slow. ? Display constantly shows ?Calculating? on right side of screen while driving on freeway. ? Slow response at times from navigation system even at startup. ? GPS coordinates shown instead of destination address. ? Display locks up and appears unresponsive after periods of time. ? Touch screen (if equipped) functions are slow to respond. Navigation firmware has been updated to allow updating map to version 10.1 or later. Updated navigation system software has also been developed to remedy these conditions.
The purpose of this bulletin is to assist in the identification and location of serial numbers on 2006 - 2014 model year...
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automatic transmissions.
Fuel System
4 bulletinsRegion Letter: Safety Recall completion is important not only in satisfying government requirements, but also is an...
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integral part of our commitment to meet customer expectations of Toyota products. Toyota will be sending Safety Recall Follow-Up Notices to remind owners whose vehicles have not yet had campaign repairs completed. We request your assistance in completing the applicable campaign repairs as owners receive the Follow-Up Notice and contact your dealership. Please note the follow-up activity may cause an increase in your current campaign owner appointments. Toyota will continue with additional follow-up activities in the months to come. Please take this into consideration when analyzing your manpower requirements.
Region Letter: Safety Recall completion is important not only in satisfying government requirements, but also is an...
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integral part of our commitment to meet customer expectations of Toyota products. Toyota will be sending Safety Recall Follow-Up Notices to remind owners whose vehicles have not yet had campaign repairs completed. We request your assistance in completing the applicable campaign repairs as owners receive the Follow-Up Notice and contact your dealership. Please note the follow-up activity may cause an increase in your current campaign owner appointments. Toyota will continue with additional follow-up activities in the months to come. Please take this into consideration when analyzing your manpower requirements.
"REGION LETTER: SAFETY RECALL COMPLETION IS IMPORTANT NOT ONLY IN SATISFYING GOVERNMENT REQUIREMENTS, BUT ALSO IS AN...
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INTEGRAL PART OF OUR COMMITMENT TO MEET CUSTOMER EXPECTATIONS OF TOYOTA PRODUCTS. TOYOTA WILL BE SENDING SAFETY RECALL FOLLOW-UP NOTICES TO REMIND OWNERS WHOSE VEHICLES HAVE NOT YET HAD CAMPAIGN REPAIRS COMPLETED. WE REQUEST YOUR ASSISTANCE IN COMPLETING THE APPLICABLE CAMPAIGN REPAIRS AS OWNERS RECEIVE THE FOLLOW-UP NOTICE AND CONTACT YOUR DEALERSHIP. PLEASE NOTE THE FOLLOW-UP ACTIVITY MAY CAUSE AN INCREASE IN YOUR CURRENT CAMPAIGN OWNER APPOINTMENTS. TOYOTA WILL CONTINUE WITH ADDITIONAL FOLLOW-UP ACTIVITIES IN THE MONTHS TO COME. PLEASE TAKE THIS INTO CONSIDERATION WHEN ANALYZING YOUR MANPOWER REQUIREMENTS."
"REGION LETTER: SAFETY RECALL COMPLETION IS IMPORTANT NOT ONLY IN SATISFYING GOVERNMENT REQUIREMENTS, BUT ALSO IS AN...
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INTEGRAL PART OF OUR COMMITMENT TO MEET CUSTOMER EXPECTATIONS OF TOYOTA PRODUCTS. TOYOTA WILL BE SENDING SAFETY RECALL FOLLOW-UP NOTICES TO REMIND OWNERS WHOSE VEHICLES HAVE NOT YET HAD CAMPAIGN REPAIRS COMPLETED. WE REQUEST YOUR ASSISTANCE IN COMPLETING THE APPLICABLE CAMPAIGN REPAIRS AS OWNERS RECEIVE THE FOLLOW-UP NOTICE AND CONTACT YOUR DEALERSHIP. PLEASE NOTE THE FOLLOW-UP ACTIVITY MAY CAUSE AN INCREASE IN YOUR CURRENT CAMPAIGN OWNER APPOINTMENTS. TOYOTA WILL CONTINUE WITH ADDITIONAL FOLLOW-UP ACTIVITIES IN THE MONTHS TO COME. PLEASE TAKE THIS INTO CONSIDERATION WHEN ANALYZING YOUR MANPOWER REQUIREMENTS."
Air Bags & Safety
3 bulletinsLexus vehicles are equipped with SRS, including various airbags and in some models, seat belt pre-tensioners, to help...
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reduce the risk of injury in a collision. If a customer expresses any concerns that the SRS airbags or pretensioner devices did not per
Beginning in 1998, Lexus introduced side airbags as optional equipment.
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Lexus does NOT recommend replacement of original seat covers with non-Lexus leather or other seat cover materials on vehicles due to the following: Seat covers NOT recommended by Lexus may affect side airbag performance, in general or in part, during an accident. Modifications that negatively affect side airbag performance can result in severe occupant injuries. Seat covers are an integral part of this safety system. Replacing fabric seat covers with non-Lexus leather or other seat cover materials may compromise the effectiveness of this safety system. The design of the seat is complex, integrating safety and strength with comfort and luxury. Lexus strongly discourages modifying original equipment seats that have optional side airbags. Additionally, Lexus strongly advises against the installation or use of aftermarket seat covers, which could impair the performance of the side airbags in the event of an accident.
Lexus vehicles are equipped with Supplemental Restraint Systems (SRS), including various airbags and in some models,...
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seat belt pre-tensioners, to help reduce the risk of injury in a collision. If a customer expresses any concerns that the SRS airbags or pre-tensioner devices did not perform as expected (including an unintended deployment event), please follow the steps in the recommendations section below.
Engine
3 bulletinsStarting with the 2010 Model Year, Lexus began a gradual transition to the use of synthetic 0w-20 viscosity engine oil.
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There are multiple benefits of this oil
Starting with the 2010 Model Year, Lexus began a gradual transition to the use of synthetic 0w-20 viscosity engine oil.
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There are multiple benefits of this oil
SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin No.
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L-SB-0021-14. * Applicability has been updated to include applicable 2018 models and 2016 * 2018 model year RC 300 and 2015 * 2018 model year RC 350 vehicles. * Applicability has been updated to exclude 2001 - 2003 model year ES 300 vehicles. Service Bulletin No. L-SB-0021-14 is obsolete and any printed versions should be discarded. Be sure to review the entire content of this bulletin before proceeding. Flash reprogramming allows the Electronic Control Unit (ECU) software to be updated without replacing the ECU. Flash calibration updates for specific vehicle models/ECUs are released as field-fix procedures described in individual Service Bulletins. This bulletin details the Techstream ECU flash reprogramming process and outlines the use of TIS and the Calibration Update Wizard (CUW). Flash calibration updates can only be applied to the vehicle/ECU combination for which they are intended. ECUs have internal security that will not allow them to be programmed with another ECU?s information. NOTE ECU is a Lexus term used to describe integrated computerized devices responsible for managing the operation of a system or subsystem. For the purposes of this bulletin, the term ECU is used as a generic label for the following SAE J1930 standard references: * Powertrain Control Module (PCM) * Engine Control Module (ECM) * Transmission Control Module (TCM) * Any other Lexus-specific control unit
Tires & Wheels
2 bulletinsPOL: This consolidated Tire Warranty Guide contains the complete warranty terms for all brands of ground and spare tires currently in use by Lexus.
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This information must be kept near the point of vehicle sale and be available to any customer that requests it. Customers can find this information on the Owner?s section of Lexus.com. Dealers can locate a copy of this guide on the Claims Processing & Resource Center in Dealer Daily as well.
Prior to tire rotation use the quick reference chart below to verify the size of the lug nut and the lug nut torque specifications.
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The quick reference chart is applicable to current generation vehicles only.
Lighting
1 bulletinVehicle no start, Start Stop Run Button LED - Lexus Models with Smart Key with LED
Software & Calibration
1 bulletinThese concerns can be caused by changes made on the customer?s phone.
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Make sure to inquire with the customer if the connectivity concerns occurred after receiving an operating system update on their phone or they have restored their phone data/settings recently.