2015 Lexus Gs 350 TSBs
240 Technical Service Bulletins across 14 categories
Categories
Electrical
36 bulletinsThis Service Bulletin includes guidelines meant to help determine whether to repair or replace a wire harness assembly based on damage type.
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This Service Bulletin should be used in conjunction with the applicable model and model year Electronic Wiring Diagram (EWD) and/or Repair Manual.
Techstream ECU Flash Reprogramming Procedure.
Battery Maintenance for In-Stock Vehicles.
For proper calibration of the millimeter wave radar sensor, the vehicle and radar target must be on a level surface with a consistent plane.
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If a level surface with a consistent plane is not available, use the Floor Slope Compensation Procedure in this service bulletin in conjunction with the appropriate model and model year Repair Manual instructions when adjusting the millimeter wave radar sensor.
For proper calibration of the millimeter wave radar sensor, the vehicle must be on a level surface.
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If a level surface is not available, this tech tip should be used in conjunction with the repair manual to set the angle of the front millimeter wave radar sensor and reflector height before performing beam axis adjustment.
The Data Communication Module (DCM) in the subject vehicles are equipped with software to identify the location of the...
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vehicle using the Global Positioning System (GPS) to support features of the Safety Connect system. Due to incorrect programming in the DCM software, after November 2nd, 2019, the GPS coordinates for this system will be calculated incorrectly. This will cause the system to use incorrect vehicle coordinates if one of the system?s features is activated
The Data Communication Module (DCM) in the subject vehicles is equipped with software to identify the location of the...
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vehicle using the Global Positioning System (GPS) to support features of the Safety Connect system. Due to incorrect programming in the DCM software, after November 2nd, 2019, the GPS coordinates for this system will be calculated incorrectly. This will cause the system to use incorrect vehicle coordinates if one of the system?s features is activated
Dealer Package: 12/10/2019 Vehicle total has increased by approximately 6,260 vehicles.
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Vehicles were moved from Customer Support Program 19LE05 and added to Limited Service Campaign KLG. The Data Communication Module (DCM) in the subject vehicles are equipped with software to identify the location of the vehicle using the Global Positioning System (GPS) to support features of the Safety Connect system. Due to incorrect programming in the DCM software, after November 2nd, 2019, the GPS coordinates for this system will be calculated incorrectly. This will cause the system to use incorrect vehicle coordinates if one of the system?s features is activated.
Area Letter: The Data Communication Module (DCM) in the subject vehicles are equipped with software to identify the...
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location of the vehicle using the Global Positioning System (GPS) to support features of the Safety Connect system. Due to incorrect programming in the DCM software, after November 2nd, 2019, the GPS coordinates for this system will be calculated incorrectly. This will cause the system to use incorrect vehicle coordinates if one of the system?s features is activated.
Dealer Package: The Data Communication Module (DCM) in the subject vehicles is equipped with software to identify the...
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location of the vehicle using the Global Positioning System (GPS) to support features of the Safety Connect system. Due to incorrect programming in the DCM software, after November 2nd, 2019, the GPS coordinates for this system will be calculated incorrectly. This will cause the system to use incorrect vehicle coordinates if one of the system?s features is activated. Note: Lexus has initiated a Limited Service Campaign and a Customer Support Program to resolve this issue related to the Safety Connect system. Both of these programs provide the same free remedy to correct this issue with Safety Connect. Lexus recommends that customers have the free remedy performed before reactivating Safety Connect. Vehicles that had an active Safety Connect subscription on or after 10/1/2017 were included in Limited Service Campaign LSC KLG. Vehicles that did not have an active Safety Connect subscription on or after 10/1/2017 but are affected by this condition are included in this Customer Support Program (19LE05).
Dealer Package: The Data Communication Module (DCM) in the subject vehicles is equipped with software to identify the...
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location of the vehicle using the Global Positioning System (GPS) to support features of the Safety Connect system. Due to incorrect programming in the DCM software, after November 2nd, 2019, the GPS coordinates for this system will be calculated incorrectly. This will cause the system to use incorrect vehicle coordinates if one of the system?s features is activated. Note: Lexus has initiated a Limited Service Campaign and a Customer Support Program to resolve this issue related to the Safety Connect system. Both of these programs provide the same free remedy to correct this issue with Safety Connect. Lexus recommends that customers have the free remedy performed before reactivating Safety Connect. Vehicles that had an active Safety Connect subscription on or after 10/1/2017 were included in Limited Service Campaign LSC KLG. Vehicles that did not have an active Safety Connect subscription on or after 10/1/2017 but are affected by this condition are included in this Customer Support Program (19LE05).
Area Letter: The Data Communication Module (DCM) in the subject vehicles is equipped with software to identify the...
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location of the vehicle using the Global Positioning System (GPS) to support features of the Safety Connect system. Due to incorrect programming in the DCM software, after November 2nd, 2019, the GPS coordinates for this system will be calculated incorrectly. This will cause the system to use incorrect vehicle coordinates if one of the system?s features is activated. Note: Lexus has initiated a Limited Service Campaign and a Customer Support Program to resolve this issue related to the Safety Connect system. Both of these programs provide the same free remedy to correct this issue with Safety Connect. Lexus recommends that customers have the free remedy performed before reactivating Safety Connect. Vehicles that had an active Safety Connect subscription on or after 10/1/2017 were included in Limited Service Campaign LSC KLG. Vehicles that did not have an active Safety Connect subscription on or after 10/1/2017 but are affected by this condition are included in this Customer Support Program (19LE05).
Region Email: The Data Communication Module (DCM) in the subject vehicles is equipped with software to identify the...
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location of the vehicle using the Global Positioning System (GPS) to support features of the Safety Connect system. Due to incorrect programming in the DCM software, after November 2nd, 2019, the GPS coordinates for this system will be calculated incorrectly. This will cause the system to use incorrect vehicle coordinates if one of the system?s features is activated. Note: Lexus has initiated a Limited Service Campaign and a Customer Support Program to resolve this issue related to the Safety Connect system. Both of these programs provide the same free remedy to correct this issue with Safety Connect. Lexus recommends that customers have the free remedy performed before reactivating Safety Connect. Vehicles that had an active Safety Connect subscription on or after 10/1/2017 were included in Limited Service Campaign LSC KLG. Vehicles that did not have an active Safety Connect subscription on or after 10/1/2017 but are affected by this condition are included in this Customer Support Program (19LE05).
Dealer Package: 10/02/19 KLG: Vehicle applicability for remedy in relation to Safety Connect Subscription.
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The Data Communication Module (DCM) in the subject vehicles are equipped with software to identify the location of the vehicle using the Global Positioning System (GPS) to support features of the Safety Connect system. Due to incorrect programming in the DCM software, after November 2nd, 2019, the GPS coordinates for this system will be calculated incorrectly. This will cause the system to use incorrect vehicle coordinates if one of the system?s features is activated.
Dealer Package: The Data Communication Module (DCM) in the subject vehicles are equipped with software to identify the...
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location of the vehicle using the Global Positioning System (GPS) to support features of the Safety Connect system. Due to incorrect programming in the DCM software, after November 2nd, 2019, the GPS coordinates for this system will be calculated incorrectly. This will cause the system to use incorrect vehicle coordinates if one of the system?s features is activated.
Dealer Package: The Data Communication Module (DCM) in the subject vehicles are equipped with software to identify the...
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location of the vehicle using the Global Positioning System (GPS) to support features of the Safety Connect system. Due to incorrect programming in the DCM software, after November 2nd, 2019, the GPS coordinates for this system will be calculated incorrectly. This will cause the system to use incorrect vehicle coordinates if one of the system?s features is activated.
Dealer Email: The Data Communication Module (DCM) in the subject vehicles are equipped with software to identify the...
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location of the vehicle using the Global Positioning System (GPS) to support features of the Safety Connect system. Due to incorrect programming in the DCM software, after November 2nd, 2019, the GPS coordinates for this system will be calculated incorrectly. This will cause the system to use incorrect vehicle coordinates if one of the system?s features is activated.
Region Email: The Data Communication Module (DCM) in the subject vehicles are equipped with software to identify the...
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location of the vehicle using the Global Positioning System (GPS) to support features of the Safety Connect system. Due to incorrect programming in the DCM software, after November 2nd, 2019, the GPS coordinates for this system will be calculated incorrectly. This will cause the system to use incorrect vehicle coordinates if one of the system?s features is activated.
LSB: While a vehicle is in inventory, the battery is subject to conditions that can reduce its performance and life.
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Batteries can become discharged due to an extended storage period, temperature, paristic drain, or while demonstrating vehicle features and bnefits in the sales process. Battery inspection and maintenance are required in order to ensure proper operation and optimal battery life.
Techstream Health Check Results screen shows "Yes" for a Telematics ECU (DCM) Calibration update regardless of whether...
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a calibration update is available or not. The issue is related to the Techstream software and will be corrected in a future Techstream software release.
In the event that a Lexus vehicle becomes submerged in water, many components may be physically damaged.
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Electrical and electronic components, including wiring harnesses, are particularly susceptible to corrosion and subsequent malfunction. Although any flooding can be damaging, salt water flooding elevates the potential for abnormal conditions and may increase risks due to its highly corrosive and conductive nature. Salt residue also continues to corrode and remain conductive even after a vehicle dries. This bulletin is intended to assist with safe handling and inspection of flood damaged vehicles and to provide basic guidance on likely needed repairs.
After the DCM (Data Communication Module) has been replaced, Lexus Enform Remote is unable to remote unlock/lock the...
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doors or remote start the vehicle.
Flash reprogramming allows the ECU software to be updated without replacing the ECU.
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Flash calibration updates for specific vehicle models/ECUs are released as field-fix procedures described in individual Service Bulletins. This bulletin details the Techstream ECU flash reprogramming process and outlines use of the Technical Information System (TIS) and the Calibration Update Wizard (CUW). Flash calibration updates can only be applied to the vehicle/ECU combination for which they are intended. ECUs have internal security that will not allow them to be programmed with another ECU?s information.
Revision Notice: Applicability section has been updated to include 2016-2017 applicable model year Lexus vehicles.
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The Repair Procedure section, Required Tools & Equipment section, and the Repair Procedure section has been updated. Flash reprogramming allows the ECU software to be updated without replacing the ECU. Flash calibration updates for specific vehicle models/ECUs are released as field-fix procedures described in individual Service Bulletins. This bulletin details the Techstream ECU flash reprogramming process and outlines use of the Technical Information System (TIS) and the Calibration Update Wizard (CUW). Flash calibration updates can only be applied to the vehicle/ECU combination for which they are intended. ECUs have internal security that will not allow them to be programmed with another ECU?s information.
Techstream Health Check Results screen shows "Yes" for a Telematics ECU (DCM) Calibration update regardless of whether...
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a calibration update is available or not. The issue is related to the Techstream software and will be corrected in a future Techstream software release.
2015 model year vehicles are equipped with driver?s side floor mat retaining clips to secure the floor mat in the correct position.
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In addition, some models may utilize retaining clips for passenger side and rear seat floor mats as well. Follow the appropriate installation procedure to attach the driver?s side, and if applicable, passenger?s side and rear seat floor mats to the vehicle carpet using the floor mat retaining clips during Pre-Delivery Service (PDS).
LSB: When servicing interior electrical switches and components, please note the precautions in this bulletin to avoid...
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damaging electrical components and switches. Many lubricants, cleaners, and automotive chemicals contain silicone or other compounds that may contaminate electrical contacts, and therefore increase electrical resistance and decrease switch performance. The use of any cleaners or fluids may increase the risk of further damage to electrical components.
Techstream Health Check Results screenshots "Yes" for a Telematics ECU (DCM) Calibration update regardless of whether a...
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calibration update is available or not. The issue is related to the Techstream software and will be corrected in a future Techstream software release.
LSB: Some 2015 model year ES 350, GS 350, and LS 460 vehicles may exhibit an "Unable to Process" message saying "...the...
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vehicle's battery is too low" on the Lexus Enform Remote smartphone application when attempting to use the Remote Start function. A revised Data Communication Module (DCM) calibration file has been developed to address this condition.
Techstream Health Check Results screenshots "Yes" for a Telematics ECU (DCM) Calibration update regardless of whether a...
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calibration update is available or not. The issue is related to the Techstream software and will be corrected in a future Techstream software release.
LSB: Some 2015 model year ES 350, GS 350, and LS 460 vehicles may exhibit an "Unable to Process" message saying "...the...
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vehicle's battery is too low" on the Lexus Enform Remote smartphone application when attempting to use the Remote Start function. A revised Data Communication Module (DCM) calibration file has been developed to address this condition.
LSB: When servicing interior electrical switches and components, please note the precautions in this bulletin to avoid...
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damaging electrical components and switches. Many lubricants, cleaners, and automotive chemicals contain silicone or other compounds that may contaminate electrical contacts, and therefore increase electrical resistance and decrease switch performance. The use of any cleaners or fluids may increase the risk of further damage to electrical components.
Flash reprogramming allows the ECU software to be updated without replacing the ECU.
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Flash calibration updates for specific vehicle models/ECUs are released as field-fix procedures described in individual Service Bulletins. This bulletin details the Techstream ECU flash reprogramming process and outlines use of the Technical Information System (TIS) and the Calibration Update Wizard (CUW). Flash calibration updates can only be applied to the vehicle/ECU combination for which they are intended. ECUs have internal security that will not allow them to be programmed with another ECU's information.
2015 model year vehicles are equipped with driver's side floor mat retaining clips to secure the floor mat in the correct position.
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In addition, some models may utilize retaining clips for passenger side and rear seat floor mats as well. Follow the appropriate installation procedure to attach the driver's side, and if applicable, passenger's side and rear seat floor mats to the vehicle carpet using the floor mat retaining clips during Pre-Delivery Service (PDS).
LSB: WHILE A VEHICLE IS IN INVENTORY, THE BATTERY IS SUBJECT TO CONDITIONS THAT CAN REDUCE ITS PERFORMANCE AND LIFE.
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BATTERIES CAN BECOME DISCHARGED DUE TO AN EXTENDED STORAGE PERIOD, TEMPERATURE, PARISTIC DRAIN, OR WHILE DEMONSTRATING VEHICLE FEATURES AND BNEFITS IN THE SALES PROCESS. BATTERY INSPECTION AND MAINTENANCE ARE REQUIRED IN ORDER TO ENSURE PROPER OPERATION AND OPTIMAL BATTERY LIFE.
THIS COMMUNICATION IS INFORMING TOYOTA OF A DELAMINATION ISSUE WITHIN AN I.C.
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PRODUCED BY NXP AND ASSEMBLED INTO AIRBAG SENSOR SUPPLIED BY DENSO INTERNATIONAL AMERICA, INC. THIS DELAMINATION ISSUE MANIFESTS ITSELF AS AN OPEN CIRCUIT WITHIN THE SENSOR, CAUSING A DTC TO BE SET ON THE VEHICLE ALONG WITH A DECLARING AIRBAG LIGHT.
Infotainment
34 bulletinsNavigation Micro SD Card Error
Diagnosis of bluetooth connectivity complaints.
Vehicles may display evidence of a fluid leak or fluid seep from powertrain components.
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This bulletin explains how to determine the differences between a fluid leak versus a fluid seep. Cases that are determined to be a ?leak? should be repaired accordingly and will be covered under warranty if applicable. Cases that are determined to be a ?seep? should be documented on the repair order and inspected at the next service interval. Follow the Repair Information in this bulletin to determine if the concern in question is a fluid leak or fluid seep and review the Repair Procedure section to address this condition.
Vehicles may display evidence of a fluid leak or fluid seep from powertrain components.
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This bulletin explains how to determine the differences between a fluid leak versus a fluid seep. Cases that are determined to be a ?leak? should be repaired accordingly and will be covered under warranty if applicable. Cases that are determined to be a ?seep? should be documented on the repair order and inspected at the next service interval. Follow the Repair Information in this bulletin to determine if the concern in question is a fluid leak or fluid seep and review the Repair Procedure section to address this condition.
SUPERSESSION NOTICE The information contained in this bulletin supersedes SB No.
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L-SB-0074-14. ? The Part Information and Required Tools & Equipment, and On-Vehicle Data Navigation Update sections have been updated. Service Bulletin No. L-SB-0074-14 is obsolete and any printed versions should be discarded. Lexus models equipped with the HDD Navigation (EMV-N) system require a Special Service Tool (SST) USB drive to update the map, points of interest, Gracenote, and system software. The SST is used with all vehicles to deliver the update; however, a unique activation number is required for each vehicle. Activation numbers are provided in an Activation Card Number pamphlet available through the normal parts ordering system. Use the process described in this bulletin to perform the update.
This bulletin is regarding best practices when handling navigation systems that use Hard Disc Drive or Micro SD Card memory.
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1. First type is generation 6 or 7 which utilizes HDD (Hard Disc Drive). Pioneer models that begin with NXH, have map data, operating system and other information in the Hard Disc Drive. With this system if a radio is being sent back for an exchange. The original Hard Disc Drive needs to be removed and installed into the newly serviced radio.
Navigation microSD card reads an error when missing or swapped from another vehicle.
Job Aid: CUSTOMER SUPPORT PROGRAM ZLZ.
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Repair Coverage for the Dashboard (Instrument Panel) and/or Certain Interior Trim Panels. Inspection Application Navigation Instructions
SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin No.
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L-SB-0035-15. ? The entire bulletin has been updated. Service Bulletin No. L-SB-0035-15 is obsolete and any printed versions should be discarded. Some 2015 ? 2017 model year Lexus vehicles equipped with navigation (version older than V1##8940) may exhibit one or more of the following conditions: ? Unable to download Destination Assist ? Software update date does not display ? ?Calculating? message displays on the map screen without displaying street name and remaining distance ? Unable to guide a route on the Home screen ? Black display screen ? Bluetooth disconnects intermittently. Some 2015 ? 2016 model year Lexus vehicles equipped with navigation (version older than V1##8910) may exhibit one or more of the following conditions: ? Inoperative Voice Recognition ? Same XM channel icon is used for different channels ? Loss of traffic information intermittently when using Lexus Enform ? Traffic incident mark ?!? on the map screen but no information on the traffic incident screen ? iPod scroll is stopped changing by tune knob ? Inoperative Home button ? Reset occurs while making a turn off the highlighted route ? After correction of text in Quick Message15, the corrected text displays in Quick Message13 ? Navigation system reboots intermittently ? Navigation system reboots after receiving errant weather data ? Some screens with clock information display ?12:00? as ?0:00? S
Rev1 iPhone text messages do not appear on multimedia display.
A download and installation are required to activate the Enform suite of apps and data services before they are used for...
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the first time on new vehicles. The download and installation process may also be performed under other circumstances such as following a head unit replacement or after the customer's personal settings are erased. The download and installation process requires between 3 and 15 minutes to complete, depending on file size, cellular connection speed, and other factors. Following the download and installation procedure, individual Enform apps may periodically update through an over-the-air update system. Follow the procedure in this bulletin to perform the download/installation procedure and app updates.
Some 2015 Lexus vehicles equipped with navigation may exhibit one or more of the conditions.
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? Navigation system becomes frozen/has no response or slow response ? Missing or incorrect HD Traffic incidents and/or flow data shown on the screen ? Resetting of the navigation system ? iPod Error is displayed with Apple device connected to the USB port ? Song Title is not updated when using Siri ? Display is blank after a Bluetooth? Audio device is connected ? No audio sound after completing a phone call ? Navigation system resets when playing an "Audio Book" on a CD ? Unable to load multiple destinations when using Destination Assist feature A software update is now available to address these conditions.
Some 2014 ? 2016 Lexus vehicles may exhibit a navigation system rebooting condition.
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(This condition may be due to an errant data broadcast by Toyota's traffic and weather data service provider.) Follow the process in this bulletin to reset the navigation system.
TechTip: Navigation microSD card reads an error when missing or swapped from another vehicle.
Multimedia systems reset procedure should be performed when the multimedia system no longer responds or reboots itself.
Some 2015 - 2016 Lexus IS models, NX models, ES models, CT 200h, GX 460, RC models, or 2015 GS models and LS models...
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equipped with navigation (version less than V1##8910), may exhibit one or more of the following conditions: * Voice Recognition is inoperative * Same XM channel icon is used for different channels * Loss of traffic information at times when using Lexus Enform * There is traffic incident mark "!" on the map screen, but no info on the traffic incident screen * iPod scroll is stopped changing by tune knob * After correction of text in Quick Message15, the corrected text is displayed in Quick Message13 * Navigation system reboots intermittently * Navigation system reboots after receiving errant weather data * Some screens with clock information show 12:00 as 0:00 Some 2015 Lexus CT 200h, IS, NX, ES, RC, GS, and LS models equipped with navigation (version less than V1##8872), or GX 460 vehicles equipped with navigation (version less than V1##8871) may exhibit one or more of the following conditions: * Navigation system becomes frozen/has no response or slow response * Missing or incorrect HD Traffic incidents and/or flow data shown on the screen * Resetting of the navigation system * iPod Error is displayed with Apple device connected to the USB port * Song Title is not updated when using Siri * Display is blank after a Bluetooth? Audio device is connected * No audio sound after completing a phone call * Navigation system resets when playing an "Audio Book" on a CD * Unable to load multiple destinations when using destination Assist feature * HOME button does not work * Reset while making a turn off of the highlighted route
Some customers may experience Bluetooth disconnections or loss of SMS Text Message Functionality on the navigation/audio...
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system with Android phones OS 4.4 or later. This condition tends to occur to customers who have many previous text messages on their phones.
TechTip: Navigation microSD card reads an error when missing or swapped from another vehicle.
Some 2015 Lexus vehicles equipped with navigation may exhibit one or more of the conditions.
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? Navigation system becomes frozen/has no response or slow response ? Missing or incorrect HD Traffic incidents and/or flow data shown on the screen ? Resetting of the navigation system ? iPod Error is displayed with Apple device connected to the USB port ? Song Title is not updated when using Siri ? Display is blank after a Bluetooth? Audio device is connected ? No audio sound after completing a phone call ? Navigation system resets when playing an "Audio Book" on a CD ? Unable to load multiple destinations when using Destination Assist feature A software update is now available to address these conditions.
This bulletin is regarding best practices when handling navigation systems that use Hard Disc Drive or Micro SD Card...
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memory.
This bulletin is regarding best practices when handling navigation systems that use Hard Disc Drive or Micro SD Card memory.
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1. First type is generation 6 or 7 which utilizes HDD (Hard Disc Drive). Pioneer models that begin with NXH, have Map Data, Operating System and other Information in the Hard Disc Drive. With this system if a radio is being sent back for an exchange. The original Hard Disc Drive needs to be removed and installed into the newly serviced radio. 2. The Second type is Generation 8 Navigation system which utilizes the Micro SD Card. Pioneer models that begin with NXF, have map data in the Micro SD card. This is a customer accessible Micro SD card which can be found behind the front flip cover. The original Micro SD card should be removed and installed into the newly serviced radio.
SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin No.
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L-SB-0035-15. ? The entire bulletin has been updated. Service Bulletin No. L-SB-0035-15 is obsolete and any printed versions should be discarded. Be sure to review the entire content of this bulletin before proceeding. Some 2015 ? 2017 model year Lexus vehicles equipped with navigation (version older than V1##8940) may exhibit one or more of the following conditions: ? Unable to download Destination Assist ? Software update date does not display ? ?Calculating? message displays on the map screen without displaying street name and remaining distance ? Unable to guide a route on the Home screen ? Black display screen ? Bluetooth disconnects intermittently
Some customers may experience Bluetooth disconnections or loss of SMS Text Message Functionality on the navigation/audio...
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system with Android phones OS 4.4 or later. This condition tends to occur to customers who have many previous text messages on their phones.
Refer to the chart below for a comprehensive list of the current and previously issued USB SSTs and their applicability.
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This is only a reference list of tools that might be in dealership inventory and not meant to be a diagnostic or repair procedure. Generation 7 navigation systems use a USB SST to update firmware and map. Generation 8 navigation systems use a USB stick to update the firmware only.
LSB: A download and installation process is required to activate the Enform suite of Apps & Data Services before they...
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are used for the first time on new vehicles. The download and installation process may also need to be performed under other circumstances such as following a head unit replacement or after the customer's personal settings are erased. The download and installation process requires between 3 and 15 minutes to complete, depending on the file size, cellular connection speed, and other factors. Following the download and installation process, small Enform? App updates may also occur via an over the air update system. Follow the procedure below to perform the download and installation process.
Customer complains of various Bluetooth connectivity concerns after upgrading to iOS 8.0X.
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Conditions typically experienced include inability to pair the iPhone to the system, poor sound quality during phone calls placed through the audio/navigation system, and the inability to place a hands free phone call using the audio/navigation system.
iPhone text messages do not appear on multimedia display.
Customer complains of various Bluetooth connectivity concerns after upgrading to iOS 8.0X.
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Conditions typically experienced include inability to pair the iPhone to the system, poor sound quality during phone calls placed through the audio/navigation system, and the inability to place a hands free phone call using the audio/navigation system.
iPhone text messages do not appear on multimedia display.
Tech Tip: Some customers may experience Bluetooth disconnections or loss of SMS Text Message Functionality on the...
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navigation/audio system with Android phones running Kitkat 4.4 or later. This condition tends to occur to customers who have many previous text messages on their phones.
Tech Tip: Customer complains of carious Bluetooth connectivity concerns after upgrading to iOS 8.0 and later.
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Conditions typically experienced include inability to pair the iPhone to the system, poor sound quality during phone calls placed through the audio/navigation system, and the inability to place a hands free phone call using the audio/navigation system.
REFER TO THE CHART BELOW FOR A COMPREHENSIVE LIST OF THE CURRENT AND PREVIOUSLY ISSUED USB SSTS AND THEIR APPLICABILITY.
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THIS IS ONLY A REFERENCE LIST OF TOOLS THAT MIGHT BE IN DEALERSHIP INVENTORY AND NOT MEANT TO BE A DIAGNOSTIC OR REPAIR PROCEDURE. GENERATION 7 NAVIGATION SYSTEMS USE A USB SST TO UPDATE FIRMWARE AND MAP. GENERATION 8 NAVIGATION SYSTEMS USE A USB STICK TO UPDATE THE FIRMWARE ONLY.
LSB: A DOWNLOAD AND INSTALLATION PROCESS IS REQUIRED TO ACTIVATE THE ENFORM SUITE OF APPS & DATA SERVICES BEFORE THEY...
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ARE USED FOR THE FIRST TIME ON NEW VEHICLES. THE DOWNLOAD AND INSTALLATION PROCESS MAY ALSO NEED TO BE PERFORMED UNDER OTHER CIRCUMSTANCES SUCH AS FOLLOWING A HEAD UNIT REPLACEMENT OR AFTER THE CUSTOMER'S PERSONAL SETTINGS ARE ERASED. THE DOWNLOAD AND INSTALLATION PROCESS REQUIRES BETWEEN 3 AND 15 MINUTES TO COMPLETE, DEPENDING ON THE FILE SIZE, CELLULAR CONNECTION SPEED, AND OTHER FACTORS. FOLLOWING THE DOWNLOAD AND INSTALLATION PROCESS, SMALL ENFORM APP UPDATES MAY ALSO OCCUR VIA AN OVER THE AIR UPDATE SYSTEM. FOLLOW THE PROCEDURE BELOW TO PERFORM THE DOWNLOAD AND INSTALLATION PROCESS.
SOME 2014 2016 LEXUS VEHICLES MAY EXHIBIT A NAVIGATION SYSTEM REBOOTING CONDITION.
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(THIS CONDITION MAY BE DUE TO AN ERRANT DATA BROADCAST BY TOYOTA'S TRAFFIC AND WEATHER DATA SERVICE PROVIDER.) FOLLOW THE PROCESS IN THIS BULLETIN TO RESET THE NAVIGATION SYSTEM.
Other
28 bulletinsTI: 19LE05 Expired December 1, 2022
TI: 19LE05 Expired December 1, 2022
DP: Customer Support Program 19LE05 expired December 1, 2022.
Immobilizer and Smart Key Reset
Immobilizer and Smart Key Reset
Immobilizer and Smart Key Reset.
Leather Care Best Practices.
Speed Turns (Non F-Sport Vehicles)
Whine Noise at 30-50 MPH.
OBSOLETE NOTICE April 06, 2020: This bulletin is now obsolete.
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Please see L-SB-0008-20. Replacement Certification Labels and VIN Plates
February 06, 2020: This bulletin is now obsolete.
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Please see L-SB-0003-20.
OBSOLETE NOTICE September 26, 2019: This bulletin is now obsolete.
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Please see L-CP-KLG-A510-D.
OBSOLETE NOTICE April 4, 2019: This bulletin is now obsolete.
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Please see L-SB-0017-19.
OBSOLETE NOTICE November 30, 2018: This bulletin is no longer applicable and is now obsolete.
Vehicle control apps might not operate as expected at times due to preconditions (normal operating parameters) not being...
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established, vehicle settings and/or network/cellular coverage concerns.
Some customers may experience difficulty programming HomeLink.
The Immobilizer and Smart Key Reset is a feature that allows the registration of new keys when all master keys are lost.
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Once the system is reset, all previously registered keys will be erased.
The Immobilizer and Smart Key Reset is a feature that allows the registration of new keys when all master keys are lost.
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Once the system is reset, all previously registered keys will be erased.
Previously, an error message was received when performing DCM activation initiated by Techstream.
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This condition has been remedied, and DCM activation utilizing Techstream can now be resumed.
OBSOLETE NOTICE February 23, 2018: This bulletin is now obsolete.
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Please see L-SB-0006-18.
OBSOLETE NOTICE January 22, 2018: This bulletin is now obsolete.
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Please see L-SB-0001-18.
The Immobilizer and Smart Key Reset is a feature that allows the registration of new keys when all master keys are lost.
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Once the system is reset, all previously registered keys will be erased.
SOME CUSTOMERS MAY EXPERIENCE DIFFICULTY PROGRAMMING HOMELINK.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
Body & Paint
21 bulletinsSome 2005 ? 2022 model year Lexus vehicles that have undergone water intrusion may exhibit a condition in which a musty smell is present.
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Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this service bulletin is to provide general guidelines and procedures for odor remediation. This service bulletin provides a guide on how to prepare the interior of the vehicle prior to an odor remediation being performed, as well as contact information for an approved vendor who will arrange the remediation, and instructions on how to prepare the interior of the vehicle for reassembly once the remediation has been completed. Refer to all model and model year specific Repair Manuals and the EPA (Environmental Protection Agency) website for the most up-to-date safety and precautionary guidelines. This service bulletin is to provide a general overview and direction for the odor remediation process.
Window and Windshield kProduct Report Tips - Multiple Vehicles
SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin Nos.
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L-SB-0048-08, PG007-07, PG016-01, PG015-01, PG004-97, PG003-97, PG003-93, PG002-90, L-SB-0048-08, PG007-07, PG016-01, PG015-01, PG004-97, PG003-97, PG003 93, and PG002-90. The aforementioned bulletins are obsolete, and any printed versions should be discarded. Replacement certification labels (the vinyl label installed on the driver door or door post) and VIN plates (the metal plate riveted to dashboard) (see Figure 1) for most 1990 ? 2020 model year vehicles may be available provided the requests meet the criteria listed in this Service Bulletin.
Some 2010 ? 2019 model year Lexus vehicles may exhibit paint stains after the removal of Rapgard?.
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The paint stains may appear to be under the clear coat but are usually under wrinkles in the Rapgard?. The wrinkles may trap water and cause the paint to stain from the trapped moisture, especially on horizontal surfaces such as the hood, roof, and trunk. Follow the Repair Procedure in this bulletin to address this condition.
Customer Support Program Bulletin: Lexus has received reports indicating that a combination of high humidity, high...
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temperatures, and light intensity may cause the surface of the Dashboard (Instrument Panel) and/or certain interior trim panels in some of the subject vehicles to become cracked and/or sticky over time.
Customer Support Program Bulletin: Lexus has received reports indicating that a combination of high humidity, high...
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temperatures, and light intensity may cause the surface of the Dashboard (Instrument Panel) and/or certain interior trim panels in some of the subject vehicles to become cracked and/or sticky over time.
Customer Support Program Bulletin: Lexus has received reports indicating that a combination of high humidity, high...
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temperatures, and light intensity may cause the surface of the Dashboard (Instrument Panel) and/or certain interior trim panels in some of the subject vehicles to become cracked and/or sticky over time.
Customer Support Program Bulletin: Lexus has received reports indicating that a combination of high humidity, high...
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temperatures, and light intensity may cause the surface of the Dashboard (Instrument Panel) and/or certain interior trim panels in some of the subject vehicles to become cracked and/or sticky over time.
Customer Support Program Bulletin: Lexus has received reports indicating that a combination of high humidity, high...
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temperatures, and light intensity may cause the surface of the Dashboard (Instrument Panel) and/or certain interior trim panels in some of the subject vehicles to become cracked and/or sticky over time.
Customer Support Program Bulletin: Lexus has received reports indicating that a combination of high humidity, high...
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temperatures, and light intensity may cause the surface of the Dashboard (Instrument Panel) and/or certain interior trim panels in some of the subject vehicles to become cracked and/or sticky over time.
Customer Support Program Bulletin: Lexus has received reports indicating that a combination of high humidity, high...
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temperatures, and light intensity may cause the surface of the Dashboard (Instrument Panel) and/or certain interior trim panels in some of the subject vehicles to become cracked and/or sticky over time.
Job Aid: CUSTOMER SUPPORT PROGRAM ZLZ Repair Coverage for the Dashboard (Instrument Panel) and/or Certain Interior Trim...
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Panels Covered Vehicles and Components
After the DCM has been replaced, Lexus Enform Remote is unable to remote unlock/lock the doors or remote start the...
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vehicle.
After the DCM has been replaced, Lexus Enform Remote is unable to remote unlock/lock the doors or remote start the...
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vehicle.
SUPERSESSION NOTICE The information contained in this bulletin supersedes SB Nos.
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L-SB-0048-08, PG007-07, PG016-01, PG015-01, PG004-97, PG003-97, PG003-93, and PG002-90. Service Bulletin Nos. L-SB-0048-08, PG007-07, PG016-01, PG015-01, PG004-97, PG003-97, PG003-93, and PG002-90 are obsolete and any printed versions should be discarded. Be sure to review the entire content of this bulletin before proceeding. Vehicle replacement certification labels (vinyl label installed on driver door or door post) and VIN lates (metal plate riveted to dashboard) may be available from Lexus, provided the request meets one of the criteria listed in this Service Bulletin.
Tech Tip: Tips for writing a DPR (Dealer Product Report) on manufacturing issues for windows and windshields.
After the DCM has been replaced, Lexus Enform Remote is unable to remote unlock/lock the doors or remote start the...
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vehicle.
REVISION NOTICE March 22, 2017 Rev2: ? Applicability has been updated to include 2016-2017 model year Lexus vehicles.
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? February 11, 2015 Rev1: Applicability has been updated to include 2006 ? 2015 model year Lexus vehicles. On some vehicles, when Rapgard? is removed, the paint may have a stained appearance. These stains appear to be under the clear coat. The stain patterns are usually under wrinkles in the Rapgard?. These wrinkles sometimes trap water and cause the paint to stain from the trapped moisture, especially on horizontal surfaces, such as the hood, roof and trunk. Stains can be removed by heating the stained surface to remove the trapped moisture. Use the following procedure to address this condition.
LSB: On some vehicles, when Rapgard is removed, the paint may have a stained appearance.
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These stains appear to be under the clear coat. The stain patterns are usually under wrinkles in the Rapgard. These wrinkles sometimes trap water and cause the paint to stain from the trapped moisture, especially on horizontal surfaces, such as the hood, roof, and trunk. Stains can be removed by heating the stained surface to remove the trapped moisture. Use the following procedure to address this concern.
LSB: On some vehicles, when Rapgard is removed, the paint may have a stained appearance.
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These stains appear to be under the clear coat. The stain patterns are usually under wrinkles in the Rapgard. These wrinkles sometimes trap water and cause the paint to stain from the trapped moisture, especially on horizontal surfaces, such as the hood, roof, and trunk. Stains can be removed by heating the stained surface to remove the trapped moisture. Use the following procedure to address this concern.
AFTER THE DCM HAS BEEN REPLACED, LEXUS ENFORM REMOTE IS UNABLE TO REMOTE UNLOCK/LOCK THE DOORS OR REMOTE START THE...
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VEHICLE.
Lighting
19 bulletinsSafety connect system disabled.
Dealer Package: The subject vehicles are equipped with Safety Connect, which allows drivers to contact the Lexus 24/7 ...
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response center at the touch of a button. Lexus has identified that the Safety Connect System in the subject vehicles has become disabled due to an unplanned expiration of the Mobile Identification Number/Mobile Directory Number.
LSB: The purpose of this Technical Service Bulletin is to elevate awareness and provide best practices for leather care in Lexus vehicles.
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As an additional resource, if the vehicle is equipped with factory leather seats, the vehicle Owner's Manual will highlight the importance of proper maintenance and provide guidance for care.
LSB: Some AWD 2013 ? 2015 GS 350, 2014 ? 2015 IS 350 and 2015 model year RC 350 vehicles may exhibit a whine type noise...
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from the transfer case area from 30 - 50 mph under light throttle. Follow the Repair Procedure in this bulletin to address this condition.
Dealer Daily: The subject vehicles are equipped with Safety Connect, which allows drivers to contact the Lexus 24/7...
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response center at the touch of a button. Lexus has identified that the Safety Connect System in the subject vehicles has become disabled due to an unplanned expiration of the Mobile Identification Number/Mobile Directory Number.
Technical Instructions: The subject vehicles are equipped with Safety Connect, which allows drivers to contact the...
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Lexus 24/7 response center at the touch of a button. Lexus has identified that the Safety Connect System in the subject vehicles has become disabled due to an unplanned expiration of the Mobile Identification Number/Mobile Directory Number.
Dealer Letter: The subject vehicles are equipped with Safety Connect, which allows drivers to contact the Lexus 24/7...
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response center at the touch of a button. Lexus has identified that the Safety Connect System in the subject vehicles has become disabled due to an unplanned expiration of the Mobile Identification Number/Mobile Directory Number.
Dealer email: The subject vehicles are equipped with Safety Connect, which allows drivers to contact the Lexus 24/7...
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response center at the touch of a button. Lexus has identified that the Safety Connect System in the subject vehicles has become disabled due to an unplanned expiration of the Mobile Identification Number/Mobile Directory Number.
Region Letter: The subject vehicles are equipped with Safety Connect, which allows drivers to contact the Lexus 24/7...
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response center at the touch of a button. Lexus has identified that the Safety Connect System in the subject vehicles has become disabled due to an unplanned expiration of the Mobile Identification Number/Mobile Directory Number.
Region email: The subject vehicles are equipped with Safety Connect, which allows drivers to contact the Lexus 24/7...
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response center at the touch of a button. Lexus has identified that the Safety Connect System in the subject vehicles has become disabled due to an unplanned expiration of the Mobile Identification Number/Mobile Directory Number.
The purpose of this Service Bulletin is to elevate awareness and provide best practices for leather care in Lexus vehicles.
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As an additional resource, if the vehicle is equipped with factory leather seats, the vehicle Owner?s Manual will highlight the importance of proper maintenance and provide guidance for care. NOTE Leather seat covers that are replaced for dye transfer or soiling are NOT eligible for replacement under warranty. Likewise, damage caused by unapproved cleaning methods are NOT eligible for replacement under warranty.
TECHNICAL INSTRUCTIONS: THE SUBJECT VEHICLES ARE EQUIPPED WITH SAFETY CONNECT, WHICH ALLOWS DRIVERS TO CONTACT THE...
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LEXUS 24/7 RESPONSE CENTER AT THE TOUCH OF A BUTTON. LEXUS HAS IDENTIFIED THAT THE SAFETY CONNECT SYSTEM IN THE SUBJECT VEHICLES HAS BECOME DISABLED DUE TO AN UNPLANNED EXPIRATION OF THE MOBILE IDENTIFICATION NUMBER/MOBILE DIRECTORY NUMBER.
DEALER LETTER: THE SUBJECT VEHICLES ARE EQUIPPED WITH SAFETY CONNECT, WHICH ALLOWS DRIVERS TO CONTACT THE LEXUS 24/7...
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RESPONSE CENTER AT THE TOUCH OF A BUTTON. LEXUS HAS IDENTIFIED THAT THE SAFETY CONNECT SYSTEM IN THE SUBJECT VEHICLES HAS BECOME DISABLED DUE TO AN UNPLANNED EXPIRATION OF THE MOBILE IDENTIFICATION NUMBER/MOBILE DIRECTORY NUMBER.
DEALER EMAIL: THE SUBJECT VEHICLES ARE EQUIPPED WITH SAFETY CONNECT, WHICH ALLOWS DRIVERS TO CONTACT THE LEXUS 24/7...
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RESPONSE CENTER AT THE TOUCH OF A BUTTON. LEXUS HAS IDENTIFIED THAT THE SAFETY CONNECT SYSTEM IN THE SUBJECT VEHICLES HAS BECOME DISABLED DUE TO AN UNPLANNED EXPIRATION OF THE MOBILE IDENTIFICATION NUMBER/MOBILE DIRECTORY NUMBER.
REGION LETTER: THE SUBJECT VEHICLES ARE EQUIPPED WITH SAFETY CONNECT, WHICH ALLOWS DRIVERS TO CONTACT THE LEXUS 24/7...
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RESPONSE CENTER AT THE TOUCH OF A BUTTON. LEXUS HAS IDENTIFIED THAT THE SAFETY CONNECT SYSTEM IN THE SUBJECT VEHICLES HAS BECOME DISABLED DUE TO AN UNPLANNED EXPIRATION OF THE MOBILE IDENTIFICATION NUMBER/MOBILE DIRECTORY NUMBER.
REGION EMAIL: THE SUBJECT VEHICLES ARE EQUIPPED WITH SAFETY CONNECT, WHICH ALLOWS DRIVERS TO CONTACT THE LEXUS 24/7...
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RESPONSE CENTER AT THE TOUCH OF A BUTTON. LEXUS HAS IDENTIFIED THAT THE SAFETY CONNECT SYSTEM IN THE SUBJECT VEHICLES HAS BECOME DISABLED DUE TO AN UNPLANNED EXPIRATION OF THE MOBILE IDENTIFICATION NUMBER/MOBILE DIRECTORY NUMBER.
LSB: THE PURPOSE OF THIS TECHNICAL SERVICE BULLETIN IS TO ELEVATE AWARENESS AND PROVIDE BEST PRACTICES FOR LEATHER CARE IN LEXUS VEHICLES.
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AS AN ADDITIONAL RESOURCE, IF THE VEHICLE IS EQUIPPED WITH FACTORY LEATHER SEATS, THE VEHICLE OWNER'S MANUAL WILL HIGHLIGHT THE IMPORTANCE OF PROPER MAINTENANCE AND PROVIDE GUIDANCE FOR CARE.
LSB: SOME AWD 2013 2015 GS 350, 2014 2015 IS 350 AND 2015 MODEL YEAR RC 350 VEHICLES MAY EXHIBIT A WHINE TYPE NOISE...
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FROM THE TRANSFER CASE AREA FROM 30 - 50 MPH UNDER LIGHT THROTTLE. FOLLOW THE REPAIR PROCEDURE IN THIS BULLETIN TO ADDRESS THIS CONDITION.
WHINE NOISE AT 30-50 MPH SOME AWD 2013-2015 GS 350 2014-2015 IS 350 AND 215 MODEL YEAR RC 350 VEHICLES MAY EXHIBIT A...
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WHINE TYPE NOISE FROM THE TRANSFER CASE AREA FROM 30-50MPH UNDER LIGHT THROTTLE.
Transmission
18 bulletinsSome 2013 ? 2022 model year Lexus vehicles equipped with a 2WD drivetrain and the F Sport package may exhibit a clicking...
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noise from the front wheel area during slow (parking lot) speed turns. The clicking noise that can be heard during sharp turns is a normal condition for certain vehicles originally equipped with a lightweight two-piece aluminum rotor assembly. For customers who find this objectionable, an alternative steel rotor is available. Before performing the repair in this bulletin, it is recommended to review the visual differences of the steel rotor with the customer.
Some 2013 ? 2022 model year Lexus vehicles equipped with a 2WD drivetrain and the F Sport package may exhibit a clicking...
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noise from the front wheel area during slow (parking lot) speed turns. The clicking noise that can be heard during sharp turns is a normal condition for certain vehicles originally equipped with a lightweight two-piece aluminum rotor assembly. For customers who find this objectionable, an alternative steel rotor is available. Before performing the repair in this bulletin, it is recommended to review the visual differences of the steel rotor with the customer.
Auto matic Transmission Replacement kPrecautions
World Standard Automatic Transmission Fluid
June 26, 2018 Rev1: ? Applicability has been updated to include 2018 model year GS 300 and 2016 ? 2018 model year RC 300 vehicles.
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Any previous printed versions of this bulletin should be discarded. Some 2013 ? 2019 model year Lexus vehicles equipped with 2WD drivetrain and the F Sport package may exhibit a clicking noise from the front wheel area during a slow (parking lot) speed turn. Follow the Repair Procedure in this bulletin to address this condition.
Some 2013 ? 2018 model year Lexus vehicles equipped with 2WD drivetrain and the F Sport package may exhibit a clicking...
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noise from the front wheel area during a slow (parking lot) speed turn. Follow the Repair Procedure in this bulletin to address this condition. Refer to the video link below for an example of the clicking noise condition:
Condition - (A) Some Customers/Technicians may experience a condition where the mirrors adjust to an unexpected position...
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when the transmission is shifted into reverse. (B) Some Customers may experience a condition where the mirrors do not change to the exact previous position in which the customer had set the memory to when the transmission is shifted into reverse.
LSB: Some 2013 ? 2016 model year GS (non F-Sport) and 2015 ? 2016 model year RC (non F-Sport) vehicles equipped with 2WD...
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drivetrain may exhibit a clicking type noise from the front wheel area during a slow (parking lot) speed turn. Follow the procedures in this bulletin to address the condition.
Tech Tip: ...
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(A) Some Customers/Technicians may experience a condition where the mirrors adjust to an unexpected position when the transmission is shifted into reverse. (B) Some Customers/Technicians may experience a condition where the mirrors do not change to the exact position in which the customer had set the memory to when the transmission is shifted into reverse.
Condition - (A) Some Customers/Technicians may experience a condition where the mirrors adjust to an unexpected position...
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when the transmission is shifted into reverse. (B) Some Customers may experience a condition where the mirrors do not change to the exact previous position in which the customer had set the memory to when the transmission is shifted into reverse.
Some 2013 ? 2016 model year GS and 2015 ? 2016 model year RC vehicles equipped with 2WD drivetrain and the F Sport...
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package may exhibit a clicking type noise coming from the front wheel area during a slow (parking lot) speed turn. Follow the Repair Procedure in this bulletin to address this condition.
REVISION NOTICE July 3, 2017 Rev2: Applicability has been updated to include 2017 model year GS 200t, GS 350, GS 450h, RC 200t and RC 350 vehicles.
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Some 2013 - 2017 model year GS 350/450h, 2015 - 2017 model year RC 200t/350 and 2016 - 2017 model year GS 200t vehicles equipped with 2WD drivetrain and the F Sport package may exhibit a clicking type noise coming from the front wheel area during a slow (parking lot) speed turn. Follow the Repair Procedure in this bulletin to address this condition.
The DCC fuses are removed at the assembly plant to reduce parasitic current draw from the battery during transport and storage.
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As a result of the removal of the DCC fuses, the Variable Gear Ratio Steering (VGRS) system will be inoperative and the steering wheel may be off-center. After the DCC fuses are reinstalled, the VGRS system will be operative, but the steering wheel may become off-center by 5 - 10 degrees. This condition may also appear when the battery terminal has been disconnected. Initialize the VGRS system following the procedure in this bulletin after installing the DCC fuses or when reconnecting the battery terminal.
The purpose of this bulletin is to provide information regarding transmission and/or park neutral position switch installation.
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If the manual shift lever is rotated prior to installing the park neutral position switch, the detent spring may become detached from the manual shift lever. Use the information in this bulletin when installing an automatic transmission and/or park neutral position switch assembly.
The purpose of this service bulletin is to provide information regarding the installation of the correct torque...
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converter bolts during automatic transmission/transaxle assembly replacement. Incorrect torque converter bolts or missing washers can cause damage to the torque converter assembly. Use the information in this bulletin when installing an automatic transmission/transaxle assembly.
The purpose of this bulletin is to provide precautions to follow when installing an automatic transmission/transaxle...
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assembly to avoid MIL "ON" shifting issues and/or transmission damage. Use the information in this bulletin when installing an automatic transmission/transaxle assembly.
World Standard (WS) Automatic Transmission Fluid (ATF) was introduced to reduce maintenance costs and increase the...
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mileage between scheduled maintenance checks. Here are some important tips when working with ATF-WS in Lexus vehicles requiring its use.
LSB: SOME 2013 2016 MODEL YEAR GS (NON F-SPORT) AND 2015 2016 MODEL YEAR RC (NON F-SPORT) VEHICLES EQUIPPED WITH 2WD...
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DRIVETRAIN MAY EXHIBIT A CLICKING TYPE NOISE FROM THE FRONT WHEEL AREA DURING A SLOW (PARKING LOT) SPEED TURN. FOLLOW THE PROCEDURES IN THIS BULLETIN TO ADDRESS THE CONDITION.
Fuel System
15 bulletinsDL: On December 20, 2022, a settlement of claims for certain low pressure fuel pumps was approved by the federal court.
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The settlement includes Lexus?s agreement to provide a Customer Support Program for certain 2015-2020 model year (MY) vehicles that were not previously involved in a Safety Recall or Special Service Campaign related to the low pressure fuel pump. The purpose of this Customer Support Program letter is to help clarify how to administer this coverage in accordance with the settlement.
DL: On December 20, 2022, a settlement of claims for certain low pressure fuel pumps was approved by the federal court.
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The settlement includes Lexus?s agreement to provide a Customer Support Program for certain 2013-2020 model year (MY) vehicles originally equipped with low pressure fuel pumps repaired under Safety Recall 20LA01 or Special Service Campaign 21LC01. The purpose of this Customer Support Program letter is to help clarify how to administer this coverage in accordance with the settlement.
Some 2013 ? 2020 model year Lexus vehicles may exhibit a hard start and/or MIL ON condition with one or more of the...
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following Diagnostic Trouble Codes (DTCs): ?DTC P0171 and/or P0174 (System Too Lean Bank 1/Bank 2) ?DTC P0087 Fuel Rail / System Pressure ? Too Low Techstream data list analysis may reveal positive fuel trims including a no pressure condition verified by a manual fuel pressure gauge. Follow the Repair Procedure in this bulletin to address these conditions.
Some vehicles may continue to experience abnormal blend door noise when changing the HVAC temperature setting after the...
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air conditioner radiator assembly (evaporator case) was replaced for the same condition.
Some 2007 ? 2019 model year Lexus vehicles in particular geographic areas may exhibit a condition where the HVAC...
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evaporator drain hose has become obstructed with an insect nest. An insect repellent drain hose tip (ARINIX Tip) is available to help minimize future occurrences of this environmental condition. For some models, a new drain hose is required to properly fit the ARINIX Tip. Follow the procedures in this bulletin for proper handling and installation of this optional service part. NOTE The ARINIX Tip is NOT registered or labeled for sale or use outside the United States or Puerto Rico.
Dealer Packet: January 23,2019 Lexus has expanded this Customer Support Program to include certain IS 250/350 vehicles.
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Lexus has received reports indicating that a combination of high humidity, high temperatures, and light intensity may cause the surface of the dashboard (instrument panel) and/or certain interior trim panels in some of the subject vehicles to become cracked and/or sticky over time. The dashboard (instrument panel) and interior trim panels are covered by Lexus? New Vehicle Limited Warranty for 4 years or 50,000 miles (whichever comes first). However, because we at Lexus care about each customer?s ownership experience, Lexus is now offering a voluntary Customer Support Program that applies to cracked and/or sticky dashboard (instrument panel) and/or certain interior trim panels of covered vehicles as a result of heat, humidity, and light intensity, regardless of whether the vehicle is out of warranty. The following information is provided to inform you and your staff of the program notification schedule and your degree of involvement.
Dealer Packet: November 14 , 2018 The inspection application is now available.
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Lexus has received reports indicating that a combination of high humidity, high temperatures, and light intensity may cause the surface of the dashboard (instrument panel) and/or certain interior trim panels in some of the subject vehicles to become cracked and/or sticky over time. The dashboard (instrument panel) and interior trim panels are covered by Lexus? New Vehicle Limited Warranty for 4 years or 50,000 miles (whichever comes first). However, because we at Lexus care about each customer?s ownership experience, Lexus is now offering a voluntary Customer Support Program that applies to cracked and/or sticky dashboard (instrument panel) and/or certain interior trim panels of covered vehicles as a result of heat, humidity, and light intensity, regardless of whether the vehicle is out of warranty. The following information is provided to inform you and your staff of the program notification schedule and your degree of involvement.
Dealer Package: Lexus has received reports indicating that a combination of high humidity, high temperatures, and light...
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intensity may cause the surface of the dashboard (instrument panel) and/or certain interior trim panels in some of the subject vehicles to become cracked and/or sticky over time. The dashboard (instrument panel) and interior trim panels are covered by Lexus? New Vehicle Limited Warranty for 4 years or 50,000 miles (whichever comes first). However, because we at Lexus care about each customer?s ownership experience, Lexus is now offering a voluntary Customer Support Program that applies to cracked and/or sticky dashboard (instrument panel) and/or certain interior trim panels of covered vehicles as a result of heat, humidity, and light intensity, regardless of whether the vehicle is out of warranty. The following information is provided to inform you and your staff of the program notification schedule and your degree of involvement.
Dealer Package: Lexus has received reports indicating that a combination of high humidity, high temperatures, and light...
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intensity may cause the surface of the dashboard (instrument panel) and/or certain interior trim panels in some of the subject vehicles to become cracked and/or sticky over time. The dashboard (instrument panel) and interior trim panels are covered by Lexus? New Vehicle Limited Warranty for 4 years or 50,000 miles (whichever comes first). However, because we at Lexus care about each customer?s ownership experience, Lexus is now offering a voluntary Customer Support Program that applies to cracked and/or sticky dashboard (instrument panel) and/or certain interior trim panels of covered vehicles as a result of heat, humidity, and light intensity, regardless of whether the vehicle is out of warranty. The following information is provided to inform you and your staff of the program notification schedule and your degree of involvement.
Dealer Email: Lexus has received reports indicating that a combination of high humidity, high temperatures, and light...
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intensity may cause the surface of the dashboard (instrument panel) and/or certain interior trim panels in some of the subject vehicles to become cracked and/or sticky over time. The dashboard (instrument panel) and interior trim panels are covered by Lexus? New Vehicle Limited Warranty for 4 years or 50,000 miles (whichever comes first). However, because we at Lexus care about each customer?s ownership experience, Lexus is now offering a voluntary Customer Support Program that applies to cracked and/or sticky dashboard (instrument panel) and/or certain interior trim panels of covered vehicles as a result of heat, humidity, and light intensity, regardless of whether the vehicle is out of warranty. The following information is provided to inform you and your staff of the program notification schedule and your degree of involvement.
Tech Tip: ...
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Greenhouse Gas Logic (GHG) has been implemented on Toyota A/C Systems to reduce tailpipe emissions. The Federal government issues CAF (Corporate Average Fuel Economy) credits to vehicle manufacturers that implement new technologies that reduce the carbon footprint of the vehicles they produce. GHG Logic technology works by automatically operating the HVAC system in REC mode when certain conditions are met, improving the A/C system cooling efficiency and reducing the vehicle's CO2 tailpipe emissions.
Some vehicles may continue to experience abnormal blend door noise when changing the HVAC temperature setting after the...
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air conditioner radiator assembly (evaporator case) was replaced for the same condition.
Long-term or off-site storage requires special care to keep vehicles factory fresh and ready for delivery.
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The following guidelines should be performed to minimize vehicle component/part degradation due to extended vehicle storage conditions. Long-term storage can affect a vehicle?s systems and components. Any problems that are found should be corrected immediately.
Special Service Tools: Injector Seal Tool Sets.
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In the event that injector seal repair is required on vehicles equipped with a direct injection fuel system, a Special Service Tool Set is required to properly install the seal onto the injector. As new vehicle configurations have been released, several injector seal tool sets have been distributed to accommodate these new vehicles. There are a total of three injector seal tool sets for Lexus models, located in the appropriate SST cabinets. Each kit contains multiple pieces as shown in the diagram below. The individual pieces must remain together to ensure these tools are used correctly. Refer to the repair manual for the tool information to ensure the correct tool is used for the desired application.
Long-term or off-site storage requires special care to keep vehicles factory fresh and ready for delivery.
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The following guidelines should be performed to minimize vehicle component/part degradation due to extended vehicle storage conditions. Long-term storage can affect a vehicle's systems and components. Any problems that are found should be corrected immediately.
Brakes
15 bulletinsSome models are equipped with front and rear wheels of different offsets or width.
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Wheel offset, deffined as the distance between the wheel's - to - rotor mounting surface, affects the clearance between the back of the wheel and surrounding brake components .
Some 2013 ? 2020 model year Lexus AWD F Sport and non-F Sport model vehicles may exhibit a squeal/squeak noise from the front brake pads.
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For customers who find this characteristic objectionable, an updated shim kit is now available as a service part.
Some 2013 ? 2020 model year GS and RC model vehicles may exhibit a squeal/squeak noise from the front brake pads.
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This is only applicable on 2WD F Sport vehicles. This condition may be present at city, highway, and/or parking lot speeds. For customers who find this characteristic objectionable, an updated front brake pad kit is available.
Some 2013 ? 2019 model year GS and RC model vehicles may exhibit a squeal/squeak noise from the front brake pads.
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This is only applicable on 2WD F Sport vehicles. This condition may be present at city, highway, and/or parking lot speeds. For customers who find this characteristic objectionable, an updated front brake pad kit is available.
Some 2011 ? 2019 model year Lexus vehicles (including RX350HL, RX450HL, LS460L, and LS600HL) with super chrome wheel...
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finishes may become discolored and/or damaged when aftermarket cleaners, polishes, or brake dust removal products are used on wheels with super chrome finishes. Wheel cleaners and polish that contain acidic substances may damage the clear coat of the wheel, resulting in the undercoating (black) to become visible. See Figures 1 and 2 below for examples of wheel finishes damaged by aftermarket products. NOTE If using a wheel cleaning product, first test it in an area NOT visible to the customer.
Some models are equipped with front and rear wheels of different offsets or width.
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Wheel offset, defined as the distance between the wheel?s centerline and the wheel-to-rotor mounting surface, affects the clearance between the back of the wheel and surrounding brake components (Figure 1). Installation of a wheel with an offset or width different than the correct specification, such as installing the rear wheel on the front, can cause damage to brake components due to interference between the wheel and adjacent parts. The wheel could contact the brake caliper thereby introducing stress into the caliper, brake rotor, and potentially other components. In some cases, this stress could contribute to cracking or separation of the brake rotor.
In the event of brake repair occurring on an applicable vehicle, please use the images below to identify which rotors are installed on the vehicle.
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Some applicable vehicles have had front rotors replaced for a clicking concern, see L-SB-0100-16.
Some 2013 ? 2018 model year Lexus vehicles AWD F Sport models and non-F Sport models may exhibit a squeal/squeak noise from the front brake pads.
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For customers who find this characteristic objectionable, an updated shim kit is now available as a service part.
Some 2003 ? 2018 applicable Lexus models may exhibit a condition where the instrument panel pad (dashboard) becomes cracked and/or sticky.
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Follow the Repair Procedure in this bulletin to address this condition.
TechTip: Some models are equipped with front and rear wheels of different offsets or width.
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Wheel offset, defined as the distance between the wheel's centerline and the wheel-to-rotor mounting surface, affects the clearance between the back of the wheel and surrounding brake components. Installation of a wheel with an offset or width different than the correct specification, such as installing the rear wheel on the front, can cause damage to brake components due to interference between the wheel and adjacent parts. The wheel could contact the brake caliper thereby introducing stress into the caliper, brake rotor, and potentially other components. In some cases, the stress could contribute to cracking or seperation of the brake rotor.
Front Brake Vibration Key Points: * Issue can occur at any time if improper torque is applied on lug nuts * Over time,...
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even one lug nut over or under torqued, can cause a vibration issue * When lug nuts are over torqued, this causes the rotor to have a runout out condition which can lead to brake vibration concerns * Brake vibration issues can occur at parking lot to highway speeds * Brake vibration issues can occur at light to moderate braking * Tightening lug nuts in a star pattern method during the torqueing process will assure that even/equal pressure is applied across the rotor hub surface * Torque sticks/wrenches should be used to apply accurate torque values when tightening * Do Not use impact guns/ratchets to completely run lug nuts up to the wheel surface
TechTip: Some models are equipped with front and rear wheels of different offsets or width.
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Wheel offset, defined as the distance between the wheel's centerline and the wheel-to-rotor mounting surface, affects the clearance between the back of the wheel and surrounding brake components. Installation of a wheel with an offset or width different than the correct specification, such as installing the rear wheel on the front, can cause damage to brake components due to interference between the wheel and adjacent parts. The wheel could contact the brake caliper thereby introducing stress into the caliper, brake rotor, and potentially other components. In some cases, the stress could contribute to cracking or seperation of the brake rotor.
Some 2013 - 2018 model year vehicles may exhibit a rear brake vibration/squeak while braking, due to corrosion on the rear brake components.
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Service parts are now available to reduce the likelihood of this condition occurring. The backing plates of the brake pads have been covered with an anti-rust coating to address the brake pads sliding in the caliper assembly and reduce RTV (rotor thickness variation). Follow the Repair Procedure in this bulletin to address this condition.
The purpose of this bulletin is to notify technicians of the best practices to help reduce brake vibration conditions for our customers.
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The condition can occur at any time if improper torque is applied to lug nuts. Over time, even one lug nut over- or under-torqued can cause a vibration condition. When lug nuts are over-torqued, this causes the rotor to have a runout condition, which can lead to brake vibration conditions.
The front wheel opening extension pad set (right and left front wheel opening extension pads, 8 self-tapping screws) is...
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placed in the luggage compartment at the assembly plant to avoid damage in transit. Install the front wheel opening extension pads on the vehicle.
Engine
14 bulletinsDP: There is a possibility that the A/C servo motor(s) have an internal electrical malfunction which could lead to...
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inconsistent air temperature coming from the air conditioner (A/C) vents, air not coming out at the selected temperature, and/or air not coming out of the selected A/C vent of the vehicle. Although the A/C servo motors are covered by Lexus? New Vehicle Limited Warranty for 4 years or 50,000 miles (whichever comes first), we at Lexus care about the customers? ownership experience. Lexus is providing coverage for repairs related to A/C servo motor(s) that have an internal electrical malfunction which could lead to the symptoms described above.
Some 2013 ? 2017 model year Lexus vehicles may exhibit one of the following HVAC conditions.
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?Uneven temperature or air flow between the vents. ?Little or no air flow from the vent(s). ?Improper MODE control function. Additionally, some vehicles may store one or more of the following HVAC servo Diagnostic Trouble Codes (DTCs). ?B1441 ? Air Mix Damper Control Servo Motor Circuit (Front Passenger Side Lower Air Mix). ?B1442 ? Air Inlet Damper Control Servo Motor Circuit. ?B1443 ? Air Outlet Damper Control Servo Motor Circuit. ?B1446 ? Air Mix Damper Control Servo Motor Circuit (Driver Side Lower Air Mix). ?B1447 ? Rear Air Mix Damper Control Servo Motor Circuit. ?B1448 ? Passenger Side Face Servo Motor Circuit. ?B1449 ? Rear Air Outlet Damper Control Servo Motor Circuit. ?B1453 ? Driver Side Air Outlet Damper COOL Control Servo Motor Circuit. ?B1454 ? Passenger Side Air Outlet Damper COOL Control Servo Motor Circuit. ?B1455 ? Driver Side Air Outlet Damper FOOT/DEF Control Servo Motor Circuit. Follow the procedures in this bulletin to address this condition.
Some 2013 ? 2017 model year Lexus vehicles may exhibit one of the following HVAC conditions.
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?Uneven temperature or air flow between the vents ?Little or no air flow from the vent(s) ?Improper MODE control function Additionally, some vehicles may store one or more of the following HVAC servo Diagnostic Trouble Codes (DTCs). ?B1441 ? Air Mix Damper Control Servo Motor Circuit (Front Passenger Side Lower Air Mix) ?B1442 ? Air Inlet Damper Control Servo Motor Circuit ?B1443 ? Air Outlet Damper Control Servo Motor Circuit ?B1446 ? Air Mix Damper Control Servo Motor Circuit (Driver Side Lower Air Mix) ?B1447 ? Rear Air Mix Damper Control Servo Motor Circuit ?B1448 ? Passenger Side Face Servo Motor Circuit ?B1449 ? Rear Air Outlet Damper Control Servo Motor Circuit ?B1453 ? Driver Side Air Outlet Damper COOL Control Servo Motor Circuit ?B1454 ? Passenger Side Air Outlet Damper COOL Control Servo Motor Circuit ?B1455 ? Driver Side Air Outlet Damper FOOT/DEF Control Servo Motor Circuit Follow the procedure in this bulletin to address this condition.
AL: There is a possibility that the A/C servo motor(s) have an internal electrical malfunction which could lead to...
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inconsistent air temperature coming from the air conditioner (A/C) vents, air not coming out at the selected temperature, and/or air not coming out of the selected A/C vent of the vehicle. Although the A/C servo motors are covered by Lexus? New Vehicle Limited Warranty for 4 years or 50,000 miles (whichever comes first), we at Lexus care about the customers? ownership experience. Lexus is providing coverage for repairs related to A/C servo motor(s) that have an internal electrical malfunction which could lead to the symptoms described above.
DP: There is a possibility that the A/C servo motor(s) have an internal electrical malfunction which could lead to...
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inconsistent air temperature coming from the air conditioner (A/C) vents, air not coming out at the selected temperature, and/or air not coming out of the selected A/C vent of the vehicle. Although the A/C servo motors are covered by Lexus? New Vehicle Limited Warranty for 4 years or 50,000 miles (whichever comes first), we at Lexus care about the customers? ownership experience. Lexus is providing coverage for repairs related to A/C servo motor(s) that have an internal electrical malfunction which could lead to the symptoms described above. The following information is provided to inform you and your staff of the program notification schedule and your degree of involvement.
SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin No.
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L-SB-0021-14. G1765 Applicability has been updated to include applicable 2018 models and 2016 ? 2018 model year RC 300 and 2015 ? 2018 model year RC 350 vehicles. ? Applicability has been updated to exclude 2001 ? 2003 model year ES 300 vehicles. Service Bulletin No. L-SB-0021-14 is obsolete and any printed versions should be discarded. Be sure to review the entire content of this bulletin before proceeding. Flash reprogramming allows the Electronic Control Unit (ECU) software to be updated without replacing the ECU. Flash calibration updates for specific vehicle models/ECUs are released as field-fix procedures described in individual Service Bulletins. This bulletin details the Techstream ECU flash reprogramming process and outlines the use of the Technical Information System (TIS) and the Calibration Update Wizard (CUW). Flash calibration updates can only be applied to the vehicle/ECU combination for which they are intended. ECUs have internal security that will not allow them to be programmed with another ECU?s information. NOTE ECU is a Lexus term used to describe integrated computerized devices responsible for managing the operation of a system or subsystem. For the purposes of this bulletin, the term ECU is used as a generic label for the following SAE J1930 standard references: ? Powertrain Control Module (PCM) ? Engine Control Module (ECM) ? Transmission Control Module (TCM) ? Any other Lexus-specific control unit
Some 2015 ? 2016 model year ES 350 vehicles may exhibit a MIL ?ON? condition with Diagnostic Trouble Code (DTC) P2610...
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(ECM/PCM Engine Off Timer Performance) present. The Engine Control Module (ECM) logic has been modified to reduce the possibility of this condition. Follow the Repair Procedure below to address this condition.
SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin No.
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L-SB-0021-14. * Applicability has been updated to include applicable 2018 models and 2016 * 2018 model year RC 300 and 2015 * 2018 model year RC 350 vehicles. * Applicability has been updated to exclude 2001 - 2003 model year ES 300 vehicles. Service Bulletin No. L-SB-0021-14 is obsolete and any printed versions should be discarded. Be sure to review the entire content of this bulletin before proceeding. Flash reprogramming allows the Electronic Control Unit (ECU) software to be updated without replacing the ECU. Flash calibration updates for specific vehicle models/ECUs are released as field-fix procedures described in individual Service Bulletins. This bulletin details the Techstream ECU flash reprogramming process and outlines the use of TIS and the Calibration Update Wizard (CUW). Flash calibration updates can only be applied to the vehicle/ECU combination for which they are intended. ECUs have internal security that will not allow them to be programmed with another ECU?s information. NOTE ECU is a Lexus term used to describe integrated computerized devices responsible for managing the operation of a system or subsystem. For the purposes of this bulletin, the term ECU is used as a generic label for the following SAE J1930 standard references: * Powertrain Control Module (PCM) * Engine Control Module (ECM) * Transmission Control Module (TCM) * Any other Lexus-specific control unit
Some 2014 - 2017 model year Lexus vehicles may exhibit a MIL "ON" condition with Diagnostic Trouble Code (DTC) P2610...
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(Engine Off Timer Performance) present. The Engine Control Module (ECM) (SAE term: Powertrain Control Module [PCM]) logic has been modified to reduce the possibility of this condition. Follow the Repair Procedure below to address this condition.
EC: Lexus Enform Remote, Available on 2015 IS, GS, LS, RC, RC F and Navigation equipped ES and NX, is an advanced...
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vehicle app that enables you to connect to Lexus Enform Technology and manage your Lexus from any distance (as long as both your vehicle & smartphone are able to establish cellular connections). The app allows you to remotely lock/unlock your doors and start/stop the engine, find your parked vehicle, set speed/distance alerts for guest drivers, and send you the lock/unlock status after turning your vehicle off. Lexus Enform Remote is optimized for you r smartphone but not for tablets.
EC: Lexus Enform Remote, Available on 2015 IS, GS, LS, RC, RC F and Navigation equipped ES and NX, is an advanced...
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vehicle app that enables you to connect to Lexus Enform Technology and manage your Lexus from any distance (as long as both your vehicle & smartphone are able to establish cellular connections). The app allows you to remotely lock/unlock your doors and start/stop the engine, find your parked vehicle, set speed/distance alerts for guest drivers, and send you the lock/unlock status after turning your vehicle off. Lexus Enform Remote is optimized for you r smartphone but not for tablets.
Tech Tip: Starting with the 2010 Model Year, Lexus began a gradual transition to the use of synthetic 0w-20 viscosity engine oil.
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There are multiple benefits of this oil, including: Reduced friction and wear on engine surfaces, improved fuel economy, Reduction in waste oil stream (in vehicles approved for 10,000 mile oil change intervals), Reduced maintenance cost (in vehicles approved for 10,000 mile oil change intervals). Due to the improved performance and durability of 0w20 synthetic oil, Lexus has extended the oil change intervals to 10,000 miles for vehicles that require this oil. With this change, the following should be noted: Only Lexus vehicles in which 0w20 oil is mandatory have been approved for the extended oil intervals. Vehicles in which 0w20 is an option to 5w20 (or 5w30) will continue to require 5,000 mile change intervals, even if 0w20 oil is used. In the case of vehicles with 10,000 mile oil change intervals, the 5,000 mile service interval has not been eliminated. The traditional 5,000 maintenance procedures (such as tire rotation) will continue to be required, and the fluid levels (including engine oil) will need to be checked and adjusted at this time. If the vehicle operation meets the standard criteria for "Special Operating Conditions" such as: driving off road, on dirt roads, towing a trailer, making repeated short trips under 32F, or extensive idling; the engine oil must be replaced at 5,000 mile intervals, regardless of oil specified.
2015 model year GS 350 and GS 450h vehicles are equipped with a direct-type Tire Pressure Warning System (TPWS).
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Each tire (except the spare tire) has a tire pressure warning valve/sensor that measures tire pressure. The data is transmitted to the Tire Pressure Warning System antenna/receiver and then to the Tire Pressure Warning System ECU. During Pre-Delivery Service (PDS), the tire pressure warning valves/sensors must be activated and the system initialized according to the procedure in this bulletin.
To minimize battery discharge during transportation and storage, the DCC fuse (30A) has been removed at the assembly...
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plant, and temporarily stored in the blank space of the fuse block in the engine compartment. During Pre-Delivery Service (PDS), reinstall the DCC fuse into its original location.
Pre-Delivery & Maintenance
13 bulletinsDP: Limited Service Campaign KLG expired December 01, 2022
Lexus Safety Recall and Service Campaign - Technician Certification Requirements 4.13.2022
DCM Activation is not Applicable when Safety Connect/Lexus enform service has expired
Floor Mat Installation During PDS.
Long Term Vehicle Storage Guidelines.
Lexus Safety Recall and Service Campaign - Technician Certification Requirements
TI: TECHNICAL INSTRUCTIONS FOR LIMITED SERVICE CAMPAIGN KLG CUSTOMER SUPPORT PROGRAM 19LE05 SAFETY CONNECT SYSTEM ?...
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VEHICLE LOCATION INACCURATE
Safety Recall and Service Campaign - Technician Certification Requirements
Dealer Package: December 10, 2019 Vehicle total has decreased by approximately 6,260 vehicles.
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Vehicles were moved from Customer Support Program 19LE05 and added to Limited Service Campaign KLG.
Technical Instructions: TECHNICAL INSTRUCTIONS FOR LIMITED SERVICE CAMPAIGN GLD SAFETY CONNECT SYSTEM CERTAIN 2015 MY GS...
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350, LS 460, RC350 AND CERTAIN 2016 MY GX 460, IS 200t/300/350, NX 200t
Technical Instructions: Customer Satisfaction Campaign - CLA Expired on March 31, 2015.
Tech Tip: Safety Connect/Lexus Enform is a vehicle feature which requires a subscription fee for the system to be active.
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The first year of service is provided in a the vehicle purchase price. Once the subscription has lapsed the DCM will be an inactive state. In some instances, a DCM may need to be replaced even though the customer is not using the service.
The front license plate mounting bracket and 2 self-tapping screws for the 2015 model year GS 350 and GS 450h are stored...
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in the glove compartment of the vehicle. Install the license plate and mounting bracket during Pre-Delivery Service (PDS).
Steering
9 bulletinsSome customers may encounter Bluetooth connectivity concerns such as: ?Difficulty to pair the phone.
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?Intermittent Bluetooth failure to connect to the vehicle when first turning on the vehicle. ?Various Bluetooth Audio functions are no longer functioning with customer?s phone such as ability to change the track using the steering wheel controls. These concerns can be caused by changes made on the customer?s phone. Make sure to inquire with the customer if the connectivity concerns occurred after receiving an operating system update on their phone or if they have restored their phone data/settings recently.
SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin Nos.
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ST004-01, SU001-08, and L-SB-0174-08. The aforementioned bulletins are obsolete, and any printed versions should be discarded. Be sure to review the entire content of this service bulletin before proceeding. This Service Bulletin provides best practice procedures for vehicle pulling complaint, diagnosis, and repair for 2002 ? 2021 model year Lexus vehicles. This information supplements Repair Manual procedures when the symptoms are: ?Vehicle Pulling: The vehicle moves to the right or left when the driver holds the steering wheel while driving straight ahead without exerting steering effort. ?Steering Wheel Off Center: The vehicle travels straight, but the steering wheel is not pointed straight ahead. The vehicle is not pulling. Before repairing a vehicle pulling to one side, it is necessary to clearly identify the cause of the pulling condition. Frequently, pulling to one side is diagnosed as a wheel alignment concern. However, the actual cause may be related to the lateral force generated by the tires, vehicle damage, road crown or worn components. Performing a wheel alignment when tire force is the cause could result in the wheel alignment being set at a value outside of specifications. This could then cause other problems such as uneven tire wear, etc. A customer may notice a pull to the left when in the left lanes of travel and notice a pull to the right or no pull when traveling in the right lanes of travel on the very same section of roadway. This road crown effect is environmental and cannot be corrected with suspension adjustments or any other wheel or tire modification discussed in this bulletin.
Some customers may encounter Bluetooth connectivity concerns such as: ?Difficulty to pair the phone.
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?Intermittent Bluetooth failure to connect to the vehicle when first turning on the vehicle. ?Various Bluetooth Audio functions are no longer functioning with customer?s phone such as ability to change the track using the steering wheel controls. These concerns can be caused by changes made on the customer?s phone. Make sure to inquire with the customer if the connectivity concerns occurred after receiving an operating system update on their phone or if they have restored their phone data/settings recently.
Some customers may encounter Bluetooth connectivity concerns such as: ? Difficulty to pair the phone.
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? Intermittent Bluetooth failure to connect to the vehicle when first turning on the vehicle. ? Various Bluetooth Audio functions are no longer functioning with customer?s phone such as ability to change the track using the steering wheel controls. These concerns can be caused by changes made on the customer?s phone. Make sure to inquire with the customer if the connectivity concerns occurred after receiving an operating system update on their phone or if they have restored their phone data/settings recently.
Some customers may encounter Bluetooth connectivity concerns such as: ? Difficulty to pair the phone.
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? Intermittent Bluetooth failure to connect to the vehicle when first turning on the vehicle. ? Various Bluetooth Audio functions are no longer functioning with customer?s phone such as ability to change the track using the steering wheel controls. These concerns can be caused by changes made on the customer?s phone. Make sure to inquire with the customer if the connectivity concerns occurred after receiving an operating system update on their phone or if they have restored their phone data/settings recently.
Some customers may encounter Bluetooth connectivity concerns such as: Difficulty to pair the phone.
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Intermittent Bluetooth failure to connect to the vehicle when first turning on the vehicle. Various Bluetooth Audio functions are no longer functioning with the customer's phone such as ability to change the track using the steering wheel controls. These concerns can be caused by changes made on the customer's phone. Make sure to inquire with the customer if the connectivity concerns occurred after receiving an operating system update on their phone or they have restored their phone data/settings recently.
Some customers may encounter Bluetooth connectivity concerns such as: Difficulty to pair the phone, Intermittent...
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Bluetooth failure to connect to the vehicle when first turning on the vehicle, Various Bluetooth Audio functions are no longer functioning with the customer's phone such as ability to change the track using the steering wheel controls. These concerns can be caused by changes made on the customer's phone. Make sure to inquire with the customer if the connectivity concerns occurred after receiving an operating system update on their phone or they have restored their phone data/settings recently.
Some customers may encounter Bluetooth connectivity concerns such as: Difficulty to pair the phone, Intermittent...
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Bluetooth failure to connect to the vehicle when first turning on the vehicle, Various Bluetooth Audio functions are no longer functioning with the customer's phone such as ability to change the track using the steering wheel controls. These concerns can be caused by changes made on the customer's phone. Make sure to inquire with the customer if the connectivity concerns occurred after receiving an operating system update on their phone or they have restored their phone data/settings recently.
SOME CUSTOMERS MAY ENCOUNTER BLUETOOTH CONNECTIVITY CONCERNS SUCH AS: DIFFICULTY TO PAIR THE PHONE.
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INTERMITTENT BLUETOOTH FAILURE TO CONNECT TO THE VEHICLE WHEN FIRST TURNING ON THE VEHICLE. VARIOUS BLUETOOTH AUDIO FUNCTIONS ARE NO LONGER FUNCTIONING WITH THE CUSTOMER'S PHONE SUCH AS ABILITY TO CHANGE THE TRACK USING THE STEERING WHEEL CONTROLS. THESE CONCERNS CAN BE CAUSED BY CHANGES MADE ON THE CUSTOMER'S PHONE. MAKE SURE TO INQUIRE WITH THE CUSTOMER IF THE CONNECTIVITY CONCERNS OCCURRED AFTER RECEIVING AN OPERATING SYSTEM UPDATE ON THEIR PHONE OR THEY HAVE RESTORED THEIR PHONE DATA/SETTINGS RECENTLY.
HVAC & Climate
9 bulletinsIn certain cases of leaking air conditioning systems, the root cause of the leak is inadvertently overlooked, causing a repeat repair.
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To improve customer satisfaction and repair A/C system leaks in one dealer visit, Toyota has developed a set of guidelines for evaluating A/C system components.
Some 2006 ? 2020 model year Lexus vehicles may exhibit odors that naturally occur from the HVAC system and/or related environmental factors.
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Although there is no way to eliminate these odors, follow the General Procedure in this bulletin to minimize the odors experienced.
Some 2006 2020 model year Lexus vehicles may exhibit odors that naturally occur from the HVAC system and/or related environmental factors.
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Although there is no way to eliminate these odors, follow the General Procedure in this bulletin to minimize the odors experienced.
In certain cases of leaking air conditioning systems, the root cause of the leak is inadvertently overlooked, causing a repeat repair.
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To improve customer satisfaction and repair A/C system leaks in one dealer visit, Toyota has developed a set of guidelines for evaluating A/C system components.
HVAC drain tube is found to blocked/clogged.
LSB: The procedure in this bulletin is a general guideline on how to properly diagnose the air conditioning system after a component failure.
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Refer to the applicable Repair Manual for vehicle specific repair procedures and parts.
Some 2006 ? 2017 model year Lexus vehicles may exhibit odors naturally occurring from the HVAC system and/or related environmental factors.
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Although there is no way to eliminate these odors, follow the General Procedure in this bulletin to minimize the odors experienced.
LSB: The procedure in this bulletin is a general guideline on how to properly diagnose the air conditioning system after a component failure.
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Refer to the applicable Repair Manual for vehicle specific repair procedures and parts.
HVAC drain tube is found to blocked/clogged.
Tires & Wheels
5 bulletinsPOL: This consolidated Tire Warranty Guide contains the complete warranty terms for all brands of ground and spare tires currently in use by Lexus.
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This information must be kept near the point of vehicle sale and be available to any customer that requests it. Customers can find this information on the Owner?s section of Lexus.com. Dealers can locate a copy of this guide on the Claims Processing & Resource Center in Dealer Daily as well.
Tire Positioning Before New Vehicle Delivery
Tire Positioning Before New Vehicle Delivery.
During the manufacturing process, tires are mounted on the vehicle as matched sets to help reduce conditions such as pulling or drifting.
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If the wheels are replaced or refinished before vehicle delivery, it is important that the tires remain on the vehicle in the same location and in the same direction of rotation. Please refer to the following procedure to ensure that the original tires stay in the same location on the vehicle.
During the manufacturing process, tires are mounted on the vehicle as matched sets to help reduce conditions such as pulling or drifting.
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If the wheels are replaced or refinished before vehicle delivery, it is important that the tires remain on the vehicle in the same location and in the same direction of rotation. Please refer to the following procedure to ensure that the original tires stay in the same location on the vehicle.
Software & Calibration
4 bulletinsPOL: UPDATES TO THE 2014-2021 LEXUS UNIVERSAL FLAT RATE MANUAL
Revision Notice - Applicability has been updated to include 2015-2016 model year GS 350 and GS 450h vehicles and 2016...
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model year GS 200T vehicles.
REVISION NOTICE October 25, 2016 Rev1: Applicability has been updated to include 2016 model year CT 200h, ES 300h/350,...
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GX 460, IS 300/350/200t, NX 200t/300h, and RC F/350/300/200t vehicles. Any previous printed versions of this bulletin should be discarded.
REVISION NOTICE - APPLICABILITY HAS BEEN UPDATED TO INCLUDE 2015 2016 MODEL YEAR GS 350 AND GS 450H VEHICLES AND 2016...
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MODEL YEAR GS 200T VEHICLES.