2020 Lexus Es350 TSBs

Tool (SST) USB flash drive to update the map, points of interest, and system software. The SST is used with applicable vehicles to deliver the update, however, the process for generating license keys differs from previous generations. Before attempting to perform a map update, the expiration date of the dynamic subscription (stored in the head unit), must be checked. If the expiration date has not passed, a license key may be generated without the purchase of an activation card number (ACN). Updating the map without the use of an ACN is considered an Embedded Navigation Update (refer to pg. 10) and performing this update does not extend the subscription to dynamic map services. If the subscription period has expired, or is expiring within the next 90 days, it should be recommended to the customer to purchase an ACN. Utilizing an ACN, will initiate the Dynamic Navigation Update (refer to pg. 4). This Dynamic Navigation Update will perform the embedded navigation update and provide dynamic map services for a period of two years from the date that the Dynamic Navigation Update is performed. ACNs are provided in a pamphlet available through the normal parts ordering system

Tool (SST) USB flash drive to update the map, points of interest, and system software. The SST is used with applicable vehicles to deliver the update; however, the process for generating license keys differs from previous generations. Before attempting to perform a map update, the head unit?s expiration date must be checked. If the expiration date is still valid, a license key may be generated without the use of an activation card number. Updating the maps without the use of an activation card number is considered an Embedded Navigation Update (refer to pg. 10) and performing this process does not extend the duration of telematic map services. If the head unit?s expiration date is expired or will expire within the next 90 days, it should be recommended to the customer to purchase an activation number. Utilizing an activation number will initiate a Dynamic Navigation Update (refer to pg. 4). This Dynamic Navigation Update will perform the Embedded Navigation Update and provide telematic map services for a period of two years from the day that the Dynamic Navigation Update is performed. Activation card numbers are provided in an activation card number pamphlet available through the normal parts ordering system. Follow the process in this bulletin to perform the update.

remanufactured head unit return to recover MMR data from the head unit. The following steps are instructions on how to retrieve the data from the system and are only to be used when requested by audio suppliers, FTS, and/or FPEs.

(Vehicles built after that date use AT&T WiFi, not Verizon) Head unit telematics services become inoperative after DCM replacement and activation if the guest has an ACTIVE Verizon Wi-Fi pre-paid subscription. Head unit services include Wi-Fi, Destination Assist, Dynamic Navigation, and Dynamic Voice Recognition. Verizon is not able to transfer the pre-paid subscription to the new DCM automatically. As a result, the guest is unable to use their head unit telematics services. At this time if the DCM is replaced and activated before confirming the guests Wi-Fi subscription status, this may require Verizon?s IT to perform a manual fix on the customer?s account. To simplify the diagnosis and prevent the unnecessary replacement of parts, please refer to the procedure below. NOTE: This Tech Tip does not apply if the guest is currently under their Wi-Fi trial.

Tool (SST) USB flash drive to update the map, points of interest, and system software. The SST is used with applicable vehicles to deliver the update; however, the process for generating license keys differs from previous generations. Before attempting to perform a map update, the head unit?s expiration date must be checked. If the expiration date is still valid, a license key may be generated without the use of an activation card number. Updating the maps without the use of an activation card number is considered an Embedded Navigation Update (refer to pg. 10) and performing this process does not extend the duration of telematic map services. If the head unit?s expiration date is expired or will expire within the next 90 days, it should be recommended to the customer to purchase an activation number. Utilizing an activation number will initiate a Dynamic Navigation Update (refer to pg. 4). This Dynamic Navigation Update will perform the Embedded Navigation Update and provide telematic map services for a period of two years from the day that the Dynamic Navigation Update is performed. Activation card numbers are provided in an activation card number pamphlet available through the normal parts ordering system. Follow the process in this bulletin to perform the update.

The date that is shown could be more than one year in the future. This does not indicate any issues with the vehicle and is only informing the user of the expiration date.

Tool (SST) USB flash drive to update the map, points of interest, and system software. The SST is used with applicable vehicles to deliver the update; however, the process for generating license keys differs from previous generations. Before attempting to perform a map update, the head unit?s expiration date must be checked. If the expiration date is still valid, a license key may be generated without the use of an activation card number. Updating the maps without the use of an activation card number is considered an Embedded Navigation Update (refer to pg. 10) and performing this process does not extend the duration of telematic map services. If the head unit?s expiration date is expired or will expire within the next 90 days, it should be recommended to the customer to purchase an activation number. Utilizing an activation number will initiate a Dynamic Navigation Update (refer to pg. 4). This Dynamic Navigation Update will perform the Embedded Navigation Update and provide telematic map services for a period of two years from the day that the Dynamic Navigation Update is performed. Activation card numbers are provided in an activation card number pamphlet available through the normal parts ordering system. Follow the process in this bulletin to perform the update.

(Vehicles built after that date use AT&T WiFi, not Verizon) Head unit telematics services become inoperative after DCM replacement and activation if the guest has an ACTIVE Verizon Wi-Fi pre-paid subscription. Head unit services include Wi-Fi, Destination Assist, Dynamic Navigation, and Dynamic Voice Recognition. Verizon is not able to transfer the pre-paid subscription to the new DCM automatically. As a result, the guest is unable to use their head unit telematics services. At this time if the DCM is replaced and activated before confirming the guests Wi-Fi subscription status, this may require Verizon?s IT to perform a manual fix on the customer?s account. To simplify the diagnosis and prevent the unnecessary replacement of parts, please refer to the procedure below. NOTE: This Tech Tip does not apply if the guest is currently under their Wi-Fi trial.

(Vehicles built after that date use AT&T WiFi, not Verizon) Head unit telematics services become inoperative after DCM replacement and activation if the guest has an ACTIVE Verizon Wi-Fi Pre-Paid subscription. Head unit services include Wi-Fi, Destination Assist, Dynamic Navigation, and Dynamic Voice Recognition. Verizon is not able to transfer the Pre-Paid subscription to the new DCM automatically. As a result, the guest is unable to use their head unit telematics services. At this time if the DCM is replaced and activated before confirming the guests Wi-Fi subscription status, this may require Verizon?s IT to perform a manual fix on the customer?s account. To simplify the diagnosis and prevent the unnecessary replacement of parts, please refer to the procedure below. NOTE: This Tech Tip does not apply if the guest is currently under their Wi-Fi Trial.

remanufactured head unit return to recover MMR data from the head unit. The following steps are instructions on how to retrieve the data from the system and are only to be used when requested by audio suppliers, FTS, and/or FPEs.

Tool (SST) USB flash drive to update the map, points of interest, and system software. The SST is used with applicable vehicles to deliver the update; however, the process for generating license keys differs from previous generations. Before attempting to perform a map update, the head unit?s expiration date must be checked. If the expiration date is still valid, a license key may be generated without the use of an activation card number. Updating the maps without the use of an activation card number is considered an Embedded Navigation Update (refer to pg. 10) and performing this process does not extend the duration of telematic map services. If the head unit?s expiration date is expired or will expire within the next 90 days, it should be recommended to the customer to purchase an activation number. Utilizing an activation number will initiate a Dynamic Navigation Update (refer to pg. 4). This Dynamic Navigation Update will perform the Embedded Navigation Update and provide telematic map services for a period of two years from the day that the Dynamic Navigation Update is performed. Activation card numbers are provided in an activation card number pamphlet available through the normal parts ordering system.

Tool (SST) USB flash drive to update the map, points of interest, and system software. The SST is used with applicable vehicles to deliver the update; however, the process for generating license keys differs from previous generations. Before attempting to perform a map update, the head unit?s expiration date must be checked. If the expiration date is still valid, a license key may be generated without the use of an activation card number. Updating the maps without the use of an activation card number is considered an Embedded Navigation Update (refer to pg. 10) and performing this process does not extend the duration of telematic map services. If the head unit?s expiration date is expired or will expire within the next 90 days, it should be recommended to the customer to purchase an activation number. Utilizing an activation number will initiate a Dynamic Navigation Update (refer to pg. 4). This Dynamic Navigation Update will perform the Embedded Navigation Update and provide telematic map services for a period of two years from the day that the Dynamic Navigation Update is performed. Activation card numbers are provided in an activation card number pamphlet available through the normal parts ordering system.

This bulletin explains how to determine the differences between a fluid leak versus a fluid seep. Cases that are determined to be a ?leak? should be repaired accordingly and will be covered under warranty if applicable. Cases that are determined to be a ?seep? should be documented on the repair order and inspected at the next service interval. Follow the Repair Information in this bulletin to determine if the concern in question is a fluid leak or fluid seep and review the Repair Procedure section to address this condition.

This bulletin explains how to determine the differences between a fluid leak versus a fluid seep. Cases that are determined to be a ?leak? should be repaired accordingly and will be covered under warranty if applicable. Cases that are determined to be a ?seep? should be documented on the repair order and inspected at the next service interval. Follow the Repair Information in this bulletin to determine if the concern in question is a fluid leak or fluid seep and review the Repair Procedure section to address this condition.

The date that is shown could be more than one year in the future. This does not indicate any issues with the vehicle, and is only informing the user of the expiration date.

Tool (SST) USB flash drive to update the map, points of interest, and system software. The SST is used with applicable vehicles to deliver the update; however, the process for generating license keys differs from previous generations. Before attempting to perform a map update, the head unit?s expiration date must be checked. If the expiration date is still valid, a license key may be generated without the use of an activation card number. Updating the maps without the use of an activation card number is considered an Embedded Navigation Update (refer to pg. 10) and performing this process does not extend the duration of telematic map services. If the head unit?s expiration date is expired or will expire within the next 90 days, it should be recommended to the customer to purchase an activation number. Utilizing an activation number will initiate a Dynamic Navigation Update (refer to pg. 4). This Dynamic Navigation Update will perform the Embedded Navigation Update and provide telematic map services for a period of two years from the day that the Dynamic Navigation Update is performed. Activation card numbers are provided in an activation card number pamphlet available through the normal parts ordering system. Follow the process in this bulletin to perform the update.

remanufactured head unit return to recover MMR data from the head unit. The following steps are instructions on how to retrieve the data from the system and are only to be used when requested by audio suppliers, FTS, and/or FPEs.

During Pre-Delivery Service (PDS), follow the instructions contained within the Software Confirmation section of this bulletin to ensure that the software is installed correctly. If it is found that the software is not installed correctly, proceed to the Software Installation section of this bulletin. It may also be necessary to reinstall the eOM software after replacing the head unit. Refer to the Software Confirmation section of this bulletin to determine if the software is already installed. If the software is not installed, proceed to the USB Flash Drive Preparation and Software Installation sections of this bulletin.

During Pre-Delivery Service (PDS), follow the instructions contained within the Software Confirmation section of this bulletin to ensure that the software is installed correctly. If it is found that the software is not installed correctly, proceed to the Software Installation section of this bulletin. It may also be necessary to reinstall the eOM software after replacing the head unit. Refer to the Software Confirmation section of this bulletin to determine if the software is already installed. If the software is not installed, proceed to the USB Flash Drive Preparation and Software Installation sections of this bulletin.

During Pre-Delivery Service (PDS), follow the instructions contained within the Software Confirmation section of this bulletin to ensure that the software is installed correctly. If it is found that the software is not installed correctly, proceed to the Software Installation section of this bulletin. It may also be necessary to reinstall the eOM software after replacing the head unit. Refer to the Software Confirmation section of this bulletin to determine if the software is already installed. If the software is not installed, proceed to the USB Flash Drive Preparation and Software Installation sections of this bulletin.

As part of the Pre-Delivery Service (PDS) process, ensure that the XM Satellite Radio is activated and ready for use.

Please see L-SB-0007-23

Please see L-SB-0057-22

established, vehicle settings and/or network/cellular coverage concerns.

established, vehicle settings and/or network/cellular coverage concerns

inoperative when attempting to send commands to the vehicle. To simplify the diagnosis of this system and prevent the unnecessary replacement of parts, please refer to the procedure below.

Please see L-SB-0036-21.

Millimeter Wave Radar tips leverage SSTs and readily available tools to support target placement in varying shop environments.

being established, vehicle settings and/or network/cellular coverage concerns.

Please see L-SB-0043-20.

diagnostic information in one document.

Please see L-SB-0036-20.

Once the system is reset, all previously registered keys will be erased and can never be reused. Another feature, Add/Remove Key, is also available. Once a key is removed, it can never be reused.

accept the activation code and/or becomes inoperative, and/or the SOS call center does not receive the vehicle?s location data in a timely manner.

Please see L-SB-0003-20.

To simplify the diagnosis of this system and prevent the unnecessary replacement of parts, please refer to the procedure below.

?Diagnostic Trouble Code (DTC) B15A804 is present in current or history. ?Red SOS LED stays on after bulb check. ?Lexus App does not accept the activation code. ?Lexus App is inoperative. ?SOS call center does not receive the vehicle?s location in a timely manner. ?Lexus App shows an error 42 when trying to execute a command. ?Unable to remote start the vehicle with the key fob (if equipped). ?Unable to subscribe to remote services. ?Unable to activate Wi-Fi. ?Destination Assist is inoperative. Some 2020 ? 2021 model year ES 350, ES 300h, UX 200, and UX 250h vehicles may exhibit one or more of the following conditions: ?DTC B15A804 is present in current or history. ?Red SOS LED stays on after bulb check. ?Lexus App is inoperative. ?Unable to subscribe to remote services. ?Unable to activate Wi-Fi. ?Depleted 12V vehicle battery when in IG-OFF. Some 2020 ? 2021 model year ES 350, ES 300h, UX 200, and UX 250h and 2021 model year ES 250 vehicles may exhibit one or more of the following conditions: ?Depleted 12V vehicle battery when in IG-OFF. ?Unable to reconnect out of network. A DCM reset and firmware update is now available to address these conditions. Follow the DCM Reset and Firmware Update Procedure in this bulletin to update the firmware.

?Diagnostic Trouble Code (DTC) B15A804 is present in current or history. ?Red SOS LED stays on after bulb check. ?Lexus App does not accept the activation code. ?Lexus App is inoperative. ?SOS call center does not receive the vehicle?s location in a timely manner. ?Lexus App shows an error 42 when trying to execute a command. ?Unable to remote start the vehicle with the key fob (if equipped). ?Unable to subscribe to remote services. ?Unable to activate Wi-Fi. ?Destination Assist is inoperative. Some 2020 ? 2021 model year ES 350, ES 300h, UX 200, and UX 250h vehicles may exhibit one or more of the following conditions: ?DTC B15A804 is present in current or history. ?Red SOS LED stays on after bulb check. ?Lexus App is inoperative. ?Unable to subscribe to remote services. ?Unable to activate Wi-Fi. ?Depleted 12V vehicle battery when in IG-OFF. Some 2020 ? 2021 model year ES 350, ES 300h, UX 200, and UX 250h and 2021 model year ES 250 vehicles may exhibit one or more of the following conditions: ?Depleted 12V vehicle battery when in IG-OFF. ?Unable to reconnect out of network. A DCM reset and firmware update is now available to address these conditions. Follow the DCM Reset and Firmware Update Procedure in this bulletin to update the firmware.

This Service Bulletin should be used in conjunction with the applicable model and model year Electronic Wiring Diagram (EWD) and/or Repair Manual.

?Diagnostic Trouble Code (DTC) B15A804 is present in current or history. ?Red SOS LED stays on after bulb check. ?Lexus App does not accept the activation code. ?Lexus App is inoperative. ?SOS call center does not receive the vehicle?s location in a timely manner. ?Lexus App shows an error 42 when trying to execute a command. ?Unable to remote start the vehicle with the key fob (if equipped). ?Unable to subscribe to remote services. ?Unable to activate Wi-Fi. ?Destination Assist is inoperative. Some 2020 ? 2021 model year ES 350, ES 300h, UX 200, and UX 250h vehicles may exhibit one or more of the following conditions: ?DTC B15A804 is present in current or history. ?Red SOS LED stays on after bulb check. ?Lexus App is inoperative. ?Unable to subscribe to remote services. ?Unable to activate Wi-Fi. ?Depleted 12V vehicle battery when in IG-OFF. Some 2020 ? 2021 model year ES 350, ES 300h, UX 200, and UX 250h and 2021 model year ES 250 vehicles may exhibit one or more of the following conditions: ?Depleted 12V vehicle battery when in IG-OFF. ?Unable to reconnect out of network. A DCM reset and firmware update is now available to address these conditions. Follow the DCM Reset and Firmware Update Procedure in this bulletin to update the firmware.

?Diagnostic Trouble Code (DTC) B15A804 is present in current or history. ?Red SOS LED stays on after bulb check. ?Lexus App does not accept the activation code. ?Lexus App is inoperative. ?SOS call center does not receive the vehicle?s location in a timely manner. ?Lexus App shows an error 42 when trying to execute a command. ?Unable to remote start the vehicle with the key fob (if equipped). ?Unable to subscribe to remote services. ?Unable to activate Wi-Fi. ?Destination Assist is inoperative. Some 2020 ? 2021 model year ES 350, ES 300h, UX 200, and UX 250h vehicles may exhibit one or more of the following conditions: ?DTC B15A804 is present in current or history. ?Red SOS LED stays on after bulb check. ?Lexus App is inoperative. ?Unable to subscribe to remote services. ?Unable to activate Wi-Fi. ?Depleted 12V vehicle battery when in IG-OFF. Some 2020 ? 2021 model year ES 350, ES 300h, UX 200, and UX 250h vehicles may exhibit the following condition: ?Depleted 12V vehicle battery when in IG-OFF. A DCM reset and firmware update is now available to address these conditions. Follow the DCM Reset and Firmware Update Procedure in this bulletin to update the firmware.

In addition, some models may also utilize retaining clips for passenger side and rear seat floor mats. During Pre-Delivery Service (PDS), follow the appropriate Installation Procedure to attach the driver side, and if applicable, the passenger side and rear seat floor mats to the vehicle carpet using the floor mat retaining clips.

In order to properly diagnose and determine the root cause it?s important to follow a structured process to identify any contributing issues and determine the proper remedy.

?Diagnostic Trouble Code (DTC) B15A804 is present in current or history. ?Red SOS LED stays on after bulb check. ?Lexus App does not accept the activation code. ?Lexus App is inoperative. ?SOS call center does not receive the vehicle?s location in a timely manner. ?Lexus App shows an error 42 when trying to execute a command. ?Unable to remote start the vehicle with the key fob (if equipped). ?Unable to subscribe to remote services. ?Unable to activate Wi-Fi. ?Destination Assist is inoperative. Some 2020 ? 2021 model year ES 350, ES 300h, UX 200, and UX 250h vehicles may exhibit one or more of the following conditions: ?DTC B15A804 is present in current or history. ?Red SOS LED stays on after bulb check. ?Lexus App is inoperative. ?Unable to subscribe to remote services. ?Unable to activate Wi-Fi. ?Depleted 12V vehicle battery when in IG-OFF. A DCM reset and firmware update is now available to address these conditions. Follow the DCM Reset and Firmware Update Procedure in this bulletin to update the firmware.

A GFCI breaker can be tripped for various reasons, one of the reasons may be related to the DCA-8000. We are investigating this issue to determine the root cause. Other reasons the GFCI breaker may trip ?Circuit demand is too high for GFCI rating ?Worn out GFCI internal contacts ?Improper installation or wiring of GFCI breaker

?DTC B15A804 is present in current or history. ?Red SOS LED stays on after bulb check. ?Lexus App does not accept the activation code. ?Lexus App is inoperative. ?SOS call center does not receive the vehicle?s location in a timely manner. ?Lexus App shows an error 42 when trying to execute a command. ?Unable to remote start the vehicle with the key fob (if equipped). ?Unable to subscribe to remote services. ?Unable to activate Wi-Fi. ?Destination Assist is inoperative. A firmware update is now available to address these conditions. Follow the Firmware Update Procedure in this bulletin to update the firmware.

a ?Good? condition, the DCA will automatically enter a post-test charging mode. In the post-test charging mode, the DCA analyzes the current state of charge of the battery and automatically begins to charge the battery to a fully charged condition, 100% state of charge. The time required to charge the battery to full will vary. Once the DCA enters the post-test charging mode the battery test has been completed, and further charging can be conducted under the Technician?s discretion. Selecting ?Stop? will cancel the automatic charging of the battery and return the user to the DCA results screen. The test results and charge time can be printed or emailed from the results screen.

If there are no DTCs present and after the initial SOS light flashing sequence after ignition on, neither the red nor green light stays on in the overhead console determine if the vehicle is in shipping mode. To determine if a vehicle is experiencing this condition, connect a Techstream and navigate to: Telematics-Data List - ?Telematics Activation Status?. If this value is displayed as ?Shipping?, continue to the Shipping Mode recommendations below, and do not create a TAS case

This condition is characterized by no DTCs present and after the initial SOS light flashing sequence after ignition on, neither the red nor green light stays on in the overhead console. To determine if a vehicle is experiencing this condition, connect a Techstream and navigate to: Telematics-Data List - ?Telematics Activation Status?. If this value is displayed as ?Shipping?, continue to the recommendations below, and do not create a TAS case.

A GFCI breaker can be tripped for various reasons, one of the reasons may be related to the DCA-8000. We are investigating this issue to determine the root cause. Other reasons the GFCI breaker may trip ? Circuit demand is too high for GFCI rating ? Worn out GFCI internal contacts ? Improper installation or wiring of GFCI breaker

In addition, some models may also utilize retaining clips for passenger side and rear seat floor mats. During Pre-Delivery Service (PDS), follow the appropriate Installation Procedure to attach the driver side, and if applicable, the passenger side and rear seat floor mats to the vehicle carpet using the floor mat retaining clips.

(versions less than 1225 or 1245 with 20 Teammate) may exhibit one or more of the following conditions: ?Navigation reset while entering a destination. ?Voice command does not recognize Starbucks. ??Unable to establish audio connection? message, and Alexa is unable to resume after Android AutoTM interruption. ?Soft buttons grayed Out during panoramic view monitor transition. ?HVAC fan speed displayed incorrectly. ?Volume cannot be adjusted with the rear seat remote control. ?Multimedia system reboots when iPhone is connected via USB. ?Energy flow information is missing on energy monitor screen. ?Clearance sonar indication on backup camera screen is missing. ?Audio from USB devices intermittently works. ?iPhone ringer continues after answering call. ?Audio titles not displayed. ?Toyota apps screen menu not displayed. Some 2020 ? 2021 model year vehicles equipped with 17CY+ Panasonic Navigation (version less than 1150) and Audio (version less than 1163) may exhibit one or more of the following conditions: ?Poor map screen touch operation. ?Navigation system reset. ?Climate temperature control difficult to operate. ??Waiting for the Beep? message displayed, voice recognition does not start when pressing the push to talk button. ?Blower motor speed incorrectly displayed. ?White CarPlay screen when connecting iPhone12. ?Navigation sub-screen blank while playing a CD. ?Inoperative rear seat entertainment track controls. ?Abnormal energy flow screen appearance. ?Incorrect FM or SiriusXM genre Information. A software update is now available to address these conditions. Follow the Software Update Procedure in this bulletin to address these conditions.

in some 2016 ? 2022 model year Lexus vehicles equipped with an FKS engine

in some 2016 ? 2022 model year Lexus vehicles equipped with an FKS engine

?Diagnostic Trouble Code (DTC) B15A804 is present in current or history. ?Red SOS LED stays on after bulb check. ?Lexus app does not accept the activation code. ?Lexus app is inoperative. ?SOS call center does not receive the vehicle?s location in a timely manner. ?Lexus app shows an error 42 when trying to execute a command. ?Unable to remote start the vehicle with the key fob (if equipped). ?Unable to subscribe to remote services. ?Unable to activate Wi-Fi. ?Destination Assist is inoperative Some 2020 ? 2021 model year ES 350, ES 300h, UX 200, and UX 250h vehicles may exhibit one or more of the following conditions: ?DTC B15A804 is present in current or history. ?Red SOS LED stays on after bulb check. ?Lexus App is inoperative. ?Unable to subscribe to remote services. ?Unable to activate Wi-Fi. ?Depleted 12V vehicle battery when in IG-OFF. Some 2020 ? 2021 model year ES 350, ES 300h, UX 200, and UX 250h and 2021 model year ES 250 vehicles may exhibit one or more of the following conditions: ?Depleted 12V vehicle battery when in IG-OFF. Some 2020 ? 2021 model year ES 350, ES 300h, UX 200, and UX 250h and 2021 model year ES 250 vehicles may exhibit one or more of the following conditions: ?Remote Engine Start inoperative (fob and app). ?Remote Engine Start inoperative (app only). ?B15CC49 backup battery malfunction. ?Power Door Lock inoperative (app and fob). Some 2020 ? 2022 model year ES 350, ES 300h, UX 200, and UX 250h, 2021 ? 2022 model year ES 250 vehicles may exhibit one or more of the following conditions: ?Connected Services inoperative. ?Safety Connect calls not completing intermittently. ?DCM signal strength grayed OUT on head unit with strike through. DCM reset and firmware update is now available to address these conditions.

(version 1163) or earlier may exhibit one or more of the following conditions: ?Poor map screen touch operation. ?Navigation system reset. ?Climate temperature control difficult to operate. ??Waiting for the Beep? message displayed, voice recognition does not start when pressing the push to talk button. ?Blower motor speed incorrectly displayed. ?White CarPlay screen when connecting iPhone12. ?Navigation sub-screen blank while playing a CD. ?Inoperative rear seat entertainment track controls. ?Abnormal energy flow screen appearance. ?Incorrect FM or SiriusXM genre Information. Some 2020 ? 2021 model year vehicles equipped with 17CY+ Panasonic Navigation (version 1110) or earlier and Audio (version 1123) may exhibit one or more of the following conditions: ?Android AutoTM music does not resume after the vehicle is turned OFF and then ON. ?Incorrect cover art is displayed from a previous song. ?CarPlay unexpectedly resumes after turning audio OFF and pushing Menu switch. ?MAP switch inoperative when in a Bluetooth call and connected to Android AutoTM. ?Pop noise when selecting track up/down of USB audio. ?Touch pad feedback continues when feedback setting is turned OFF. ?Blank navigation screen. ?Low Bluetooth audio volume. ?Bluetooth connection screen button was greyed out. ?Climate temperature control difficult to operate. ?Menu buttons do not light up when pushed. ?Blower level is not displayed correctly. Some 2020 ? 2021 model year Lexus vehicles equipped with Navigation (version 1060) or earlier and Audio (version 1060) or earlier may exhibit one or more of the following conditions: ?Display screen distortion/pixilation. A software update is now available to address these conditions. Follow the Software Update Procedure in this bulletin to address these conditions.

in some 2016 ? 2021 model year Lexus vehicles equipped with an FKS engine.

or earlier may exhibit one or more of the following conditions: ?Display screen distortion/pixilation. ?iOS device would not connect until disconnecting and reconnecting USB cable. ?iOS device would not connect until ACC OFF > ON. Some 2020 model year Lexus vehicles equipped with Navigation (version 1030) or earlier and Audio (version 1036) or earlier may exhibit one or more of the following conditions: ?Abnormal clock operation in Auto Daylight Savings Time mode. ?CarPlay inoperative. ?USB audio does not resume after turning the engine OFF and ON. ?Reply button not displayed on the text message screen. ?Reset during phonebook transfer. ?Bluetooth calls disconnected. ?Enform submenu inoperative from touch screen. ?Push to Talk button long press starts native voice recognition. ?Destination Assist frozen when pressing SOS button. ?Navigation screen slow booting or does not boot up. Some 2020 model year Lexus vehicles equipped with Navigation (version 1006) or earlier and Audio (version 1007) or earlier, may exhibit one or more of the following conditions: ?Voice Command ?Barge-in? defaults to OFF. ?Handset Mode label incorrect. ?AndroidTM Auto music does not resume after using Destination Assist. ?Abnormal return/back arrow illumination operation. ?Destination Assist will not cancel while playing AndroidTM Auto music. ?Gracenote cover art is not displayed. ?Incorrect Destination Assist vehicle position. A software update is now available to address these conditions. Follow the Software Update Procedure in this bulletin to address these conditions.

Toyota Motor Sales, USA Required Tools. The Immobilizer and Smart Key Reset is a feature that allows the registration of new keys when all master keys are lost. Once the system is reset, all previously registered keys will be erased and can never be reused. Another feature, Add/Remove Key, is also available. Once a key is removed, it can never be reused. Follow the procedures in this bulletin to reset a vehicle Immobilizer or Smart Key system and to add and/or remove a key. NOTICE When performing a Smart Code Reset, ALL registered keys are erased and CANNOT be used again on ANY vehicle. For Undesignated Key Permanent Erasure utility, ONLY the keys that are NOT present will be removed. ANY keys that are NOT present can never be reused.

injectors manually on 2GR-FKS engines. When direct injection is started and then stopped using the active test, current ECU logic does not turn off the direct injectors and can cause DTCs P017200, P017500 and P0160300. To avoid this condition, technicians should raise engine RPM when changing back and forth between the Direct Injection and Port Injection active tests. Use the recommended procedure below to avoid this concern while testing injection mode of FKS equipped vehicles. NOTE: If the active test is used multiple times without using this procedure to raise engine RPM, it may be necessary to reset learning values for fuel trim and Air to Fuel ratio before returning vehicle to customer.

of the following conditions: ?Abnormal Bluetooth Audio Mode transition. ?Difficult radio tune knob operation when selecting audio source. Some 2020 ? 2021 model year Lexus vehicles equipped with Pioneer Audio (version 1799) or earlier may exhibit one or more of the following conditions: ?Album art inoperative. ?Low Volume from CarPlay FaceTime Audio Calls. ?Pause function intermittently inoperative in CD mode. ?Intermittent Diagnostic Trouble Code (DTC) B15FE present. ?Abnormal energy flow screen appearance on Hybrid models. ?Abnormal phone call operation during Apple CarPlay. ??No Information? displayed in Information Screen. ?No audio after voice guidance in Android Auto. ?Repeat Function Inoperative in Bluetooth Audio Mode. ?Audio does not resume after CarPlay Voicemail. ?Climate temperature control difficult to operate. ?Text message screen Reply button is inoperative using Apple iOS13 or later. Follow the Multimedia Software Update Procedure in this bulletin to install the latest software version

1234YF ND-12 compressor oil is available through the Lexus Approved Dealer Equipment website

To improve customer satisfaction and repair A/C system leaks in one dealer visit, Toyota has developed a set of guidelines for evaluating A/C system components.

to complete the repairs, the 1234YF ND-12 compressor oil is available through the Lexus Approved Dealer Equipment website.

To improve customer satisfaction and repair A/C system leaks in one dealer visit, Toyota has developed a set of guidelines for evaluating A/C system components.

stores and causing dealer stock to age. Due to this situation, dealers are reminded and recommended to follow the Long-Term Vehicle Storage Guidelines outlined in L-SB-0015-20 and other Service Bulletin publications to ensure customers receive their vehicles in a fresh and well maintained condition. Please ensure that both Sales and Service at your dealership are aware of these guidelines and are following the recommended maintenance and storage processes and procedures to ensure the highest customer satisfaction with their new vehicle purchase.

This DTC can be triggered during the manufacturing and/or shipping process and does not indicate a problem with the vehicle. To simplify the diagnosis of this DTC, refer to the procedure below to prevent unnecessary parts replacement.

The settlement includes Lexus?s agreement to provide a Customer Support Program for certain 2013-2020 model year (MY) vehicles originally equipped with low pressure fuel pumps repaired under Safety Recall 20LA01 or Special Service Campaign 21LC01. The purpose of this Customer Support Program letter is to help clarify how to administer this coverage in accordance with the settlement.

following Diagnostic Trouble Codes (DTCs): ?DTC P0171 and/or P0174 (System Too Lean Bank 1/Bank 2) ?DTC P0087 Fuel Rail / System Pressure ? Too Low Techstream data list analysis may reveal positive fuel trims including a no pressure condition verified by a manual fuel pressure gauge. Follow the Repair Procedure in this bulletin to address these conditions.

evaporator drain hose has become obstructed with an insect nest. An insect repellent drain hose tip (ARINIX Tip) is available to help minimize future occurrences of this environmental condition. For some models, a new drain hose is required to properly fit the ARINIX Tip. Follow the procedures in this bulletin for proper handling and installation of this optional service part.

The following guidelines should be performed to minimize vehicle component/part degradation due to extended vehicle storage conditions. Long-term storage can affect vehicle systems and components. Any problems that are found should be corrected immediately.

The following guidelines should be performed to minimize vehicle component/part degradation due to extended vehicle storage conditions. Long-term storage can affect vehicle systems and components. Any problems that are found should be corrected immediately.

Service Lane - Knowledge Center.

Specifically, we are looking at vehicle surge/hesitation condition (inconsistent acceleration) and would like to recover detailed customer voice and vehicle data.

Specifically, we are looking at vehicle surge/hesitation condition (inconsistent acceleration) and would like to recover detailed customer voice and vehicle data.

Specifically, we are looking at vehicle surge/hesitation condition (inconsistent acceleration) and would like to recover detailed customer voice and vehicle data.

Specifically, we are looking at vehicle surge/hesitation condition (inconsistent acceleration) and would like to recover detailed customer voice and vehicle data.

or waived services during the trial.

model year Lexus vehicles.

does not accept the activation code and/or becomes inoperative, and/or the SOS call center does not receive the vehicle?s location data in a timely manner. Follow the Firmware Update Procedure in this bulletin to address these conditions.

?Intermittent Bluetooth failure to connect to the vehicle when first turning on the vehicle. ?Various Bluetooth Audio functions are no longer functioning with customer?s phone such as ability to change the track using the steering wheel controls. These concerns can be caused by changes made on the customer?s phone. Make sure to inquire with the customer if the connectivity concerns occurred after receiving an operating system update on their phone or if they have restored their phone data/settings recently.

ST004-01, SU001-08, and L-SB-0174-08. The aforementioned bulletins are obsolete, and any printed versions should be discarded. Be sure to review the entire content of this service bulletin before proceeding. This Service Bulletin provides best practice procedures for vehicle pulling complaint, diagnosis, and repair for 2002 ? 2021 model year Lexus vehicles. This information supplements Repair Manual procedures when the symptoms are: ?Vehicle Pulling: The vehicle moves to the right or left when the driver holds the steering wheel while driving straight ahead without exerting steering effort. ?Steering Wheel Off Center: The vehicle travels straight, but the steering wheel is not pointed straight ahead. The vehicle is not pulling. Before repairing a vehicle pulling to one side, it is necessary to clearly identify the cause of the pulling condition. Frequently, pulling to one side is diagnosed as a wheel alignment concern. However, the actual cause may be related to the lateral force generated by the tires, vehicle damage, road crown or worn components. Performing a wheel alignment when tire force is the cause could result in the wheel alignment being set at a value outside of specifications. This could then cause other problems such as uneven tire wear, etc. A customer may notice a pull to the left when in the left lanes of travel and notice a pull to the right or no pull when traveling in the right lanes of travel on the very same section of roadway. This road crown effect is environmental and cannot be corrected with suspension adjustments or any other wheel or tire modification discussed in this bulletin.

while driving during turns.

? Intermittent Bluetooth failure to connect to the vehicle when first turning on the vehicle. ? Various Bluetooth Audio functions are no longer functioning with customer?s phone such as ability to change the track using the steering wheel controls. These concerns can be caused by changes made on the customer?s phone. Make sure to inquire with the customer if the connectivity concerns occurred after receiving an operating system update on their phone or if they have restored their phone data/settings recently.

or wind noise from the rear left quarter window. An updated repair process has been created to reduce the possibility of this condition. Follow the Repair Procedure in this bulletin to address this condition

Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this service bulletin is to provide general guidelines and procedures for odor remediation. This service bulletin provides a guide on how to prepare the interior of the vehicle prior to an odor remediation being performed, as well as contact information for an approved vendor who will arrange the remediation, and instructions on how to prepare the interior of the vehicle for reassembly once the remediation has been completed. Refer to all model and model year specific Repair Manuals and the EPA (Environmental Protection Agency) website for the most up-to-date safety and precautionary guidelines. This service bulletin is to provide a general overview and direction for the odor remediation process.

L-SB-0048-08, PG007-07, PG016-01, PG015-01, PG004-97, PG003-97, PG003-93, PG002-90, L-SB-0048-08, PG007-07, PG016-01, PG015-01, PG004-97, PG003-97, PG003 93, and PG002-90. The aforementioned bulletins are obsolete, and any printed versions should be discarded. Replacement certification labels (the vinyl label installed on the driver door or door post) and VIN plates (the metal plate riveted to dashboard) (see Figure 1) for most 1990 ? 2020 model year vehicles may be available provided the requests meet the criteria listed in this Service Bulletin.

squeal/squeak noise from the front brake components. For customers who find these characteristics objectionable, an updated fitting kit is now available as a service part. Follow the Repair Procedures in this bulletin to address this condition

squeal/squeak noise from the front brake components. For customers who find these characteristics objectionable, an updated fitting kit is now available as a service part. Follow the Repair Procedures in this bulletin to address this conditionme 2021 ? 2022 model year ES 250, and 2019 ? 2022 model year ES 300h and ES 350 vehicles may exhibit a brake squeal/squeak noise from the front brake components. For customers who find these characteristics objectionable, an updated fitting kit is now available as a service part. Follow the Repair Procedures in this bulletin to address this condition

This information must be kept near the point of vehicle sale and be available to any customer that requests it. Customers can find this information on the Owner?s section of Lexus.com. Dealers can locate a copy of this guide on the Claims Processing & Resource Center in Dealer Daily as well.

If the wheels are replaced or refinished before vehicle delivery, it is important that the tires remain on the vehicle in the same location and in the same direction of rotation. Refer to the Tire Positioning Procedure in this bulletin to ensure that the original tires stay in the same location on the vehicle.

Confirm the vehicle meets the following criteria: ?Mileage is under 5,000 miles ?No previous repairs or accidents ?Noise is due to the left/right/both front hubs and bearings If the vehicle meets the above criteria, please recover the front hubs and bearings and submit a Dealership Product Report (DPR) including a video of the condition. If the vehicle does not exhibit an abnormal noise OR does not meet the above criteria, please proceed to diagnose the vehicle using the applicable repair manual.