2009 Lexus Es350 TSBs
141 Technical Service Bulletins across 15 categories
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28 bulletinsCSP: Takata CSP Coverage Job Aid - published 7.28.2022
Immobilizer and Smart Key Reset
Immobilizer and Smart Key Reset
Immobilizer and Smart Key Reset.
Theft Deterrent/Keyless Entry.
OBSOLETE NOTICE July 26, 2021: This bulletin is now obsolete.
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Please see L-SB-0024-21.
OBSOLETE NOTICE June 23, 2020: This bulletin is now obsolete.
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Please see L-SB-0023-20.
OBSOLETE NOTICE April 06, 2020: This bulletin is now obsolete.
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Please see L-SB-0008-20. Replacement Certification Labels and VIN Plates
February 06, 2020: This bulletin is now obsolete.
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Please see L-SB-0003-20.
DLB Expired on February 28, 2016
DLB Expired on February 28, 2016
On Tuesday, December 11, 2012 Consumer Reports will post a story on its internet site about the Internal Release Lever in certain Lexus vehicles.
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Please use the information provided in this communication to respond to any customer inquiries.
In the recent Bi-annual Floor Mat reminder letter distributed November, 2012, Lexus indicated that we were developing...
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support materials that will help remind dealership customers and associates of the importance of proper floor mat usage.
Some customers may inquire about the frequency and power output of the Smart Key/Smart Entry systems used on various models.
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The Smart Key/Smart Entry systems conform to all applicable FCC rules. This bulletin details the applicable specifications for these systems.
On June 14, 2013 the Federal Court in Orange County, California will conduct a Fairness Hearing regarding the proposed...
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settlement of the consolidated Economic Loss Class Actions. Dealerships may notice media coverage of this Fairness Hearing.
OBSOLETE NOTICE-June 12, 2014: This bulletin is now obsolete.
The Immobilizer and Smart Key Reset is a feature that allows the registration of new keys when all master keys are lost.
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Once the system is reset, all previously registered keys will be erased.
The Immobilizer and Smart Key Reset is a feature that allows the registration of new keys when all master keys are lost.
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Once the system is reset, all previously registered keys will be erased.
This bulletin is now obsolete.
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Please see L-SB-0082-14.
This bulletin is now obsolete.
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Please see L-SB-0092-13.
This bulletin is now obsolete.
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Please see L-SB-0092-13 .
Replacement Certification Labels.
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OBSOLETE NOTICE November 28, 2017: This bulletin is now obsolete. Please see L-SB-0179-17.
OBSOLETE NOTICE January 22, 2018: This bulletin is now obsolete.
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Please see L-SB-0001-18.
OBSOLETE NOTICE-October 16, 2014: This bulletin is now obsolete.
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Please see L-SB-0082-14.
The Immobilizer and Smart Key Reset is a feature that allows the registration of new keys when all master keys are lost.
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Once the system is reset, all previously registered keys will be erased.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
TOYOTA LEXUS: 2007-2009 ES350.
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THERE MAY BE A POP NOISE FROM THE REAR SEAT DUE TO INSUFFICIENTLY TORQUED NUTS. *RM
LEXUS: WHEN THE HEAT IS TURNED ON SOME 2008-2010 ES VEHICLES MAY HAVE A LARGE VARIATION IN TEMPERATURES BETWEEN THE...
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VENTS IN THE PASSENGER OR DRIVER SIDE. *RM
Body & Paint
21 bulletinsSome 2005 ? 2022 model year Lexus vehicles that have undergone water intrusion may exhibit a condition in which a musty smell is present.
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Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this service bulletin is to provide general guidelines and procedures for odor remediation. This service bulletin provides a guide on how to prepare the interior of the vehicle prior to an odor remediation being performed, as well as contact information for an approved vendor who will arrange the remediation, and instructions on how to prepare the interior of the vehicle for reassembly once the remediation has been completed. Refer to all model and model year specific Repair Manuals and the EPA (Environmental Protection Agency) website for the most up-to-date safety and precautionary guidelines. This service bulletin is to provide a general overview and direction for the odor remediation process.
Spots in Window Glass - vehicle exterior
Window and Windshield kProduct Report Tips - Multiple Vehicles
Window and Windshield kProduct Report Tips - Multiple Vehicles
Windshield Wiper Blade Maintenance and cleaning
SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin Nos.
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L-SB-0048-08, PG007-07, PG016-01, PG015-01, PG004-97, PG003-97, PG003-93, PG002-90, L-SB-0048-08, PG007-07, PG016-01, PG015-01, PG004-97, PG003-97, PG003 93, and PG002-90. The aforementioned bulletins are obsolete, and any printed versions should be discarded. Replacement certification labels (the vinyl label installed on the driver door or door post) and VIN plates (the metal plate riveted to dashboard) (see Figure 1) for most 1990 ? 2020 model year vehicles may be available provided the requests meet the criteria listed in this Service Bulletin.
Customer Support Program Bulletin: Lexus has received reports indicating that a combination of high humidity, high...
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temperatures, and light intensity may cause the surface of the Dashboard (Instrument Panel) and/or certain interior trim panels in some of the subject vehicles to become cracked and/or sticky over time.
Customer Support Program Bulletin: Lexus has received reports indicating that a combination of high humidity, high...
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temperatures, and light intensity may cause the surface of the Dashboard (Instrument Panel) and/or certain interior trim panels in some of the subject vehicles to become cracked and/or sticky over time.
Job Aid: CUSTOMER SUPPORT PROGRAM ZLZ Repair Coverage for the Dashboard (Instrument Panel) and/or Certain Interior Trim...
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Panels Covered Vehicles and Components
As previously communicated in December 2012, Lexus discovered that the trunk release lever handle in some model vehicles...
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can break if not pulled in the direction specified on the handle. The part has been changed in production and parts have been prepared to support a product update for existing customer vehicles.
As previously communicated in December 2012, Lexus discovered that the trunk release lever handle in some model vehicles...
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can break if not pulled in the direction specified on the handle. The part has been changed in production and parts have been prepared to support a product update for existing customer vehicles.
Tech Tip: Tips for writing a DPR (Dealer Product Report) on manufacturing issues for windows and windshields.
If a creak, tick, or rattle noise is heard at the top or bottom of the windshield, the source of the noise may be the...
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two windshield stoppers bonded to the top of the windshield or the windshield retainers bonded to the lower edge of the windshield. This bulletin provides the recommended repair procedure to eliminate these types of noises from the windshield area.
Tips for writing a DPR (Dealer Product Report) on manufacturing issues for windows and windshields.
Certain service publications, Technical Service Bulletins, Service Campaign Technical Instructions and Service & Parts...
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Operation Communication Bulletins may reference specifically required adhesives and sealants
Adhesive & sealant cross reference Information
Spots in Window glass
REVISION NOTICE March 22, 2017 Rev2: ? Applicability has been updated to include 2016-2017 model year Lexus vehicles.
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? February 11, 2015 Rev1: Applicability has been updated to include 2006 ? 2015 model year Lexus vehicles. On some vehicles, when Rapgard? is removed, the paint may have a stained appearance. These stains appear to be under the clear coat. The stain patterns are usually under wrinkles in the Rapgard?. These wrinkles sometimes trap water and cause the paint to stain from the trapped moisture, especially on horizontal surfaces, such as the hood, roof and trunk. Stains can be removed by heating the stained surface to remove the trapped moisture. Use the following procedure to address this condition.
LSB: On some vehicles, when Rapgard is removed, the paint may have a stained appearance.
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These stains appear to be under the clear coat. The stain patterns are usually under wrinkles in the Rapgard. These wrinkles sometimes trap water and cause the paint to stain from the trapped moisture, especially on horizontal surfaces, such as the hood, roof, and trunk. Stains can be removed by heating the stained surface to remove the trapped moisture. Use the following procedure to address this concern.
LSB: On some vehicles, when Rapgard is removed, the paint may have a stained appearance.
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These stains appear to be under the clear coat. The stain patterns are usually under wrinkles in the Rapgard. These wrinkles sometimes trap water and cause the paint to stain from the trapped moisture, especially on horizontal surfaces, such as the hood, roof, and trunk. Stains can be removed by heating the stained surface to remove the trapped moisture. Use the following procedure to address this concern.
LEXUS: INTERIOR PANELS/TRIM.
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TO IMPROVE SERVICEABILITY OF THE FLOOR CARPET GROMMET (FLOOR CLAMP RETAINER), A NEW SERVICE PART HAS BEEN DEVELOPED WHICH ALLOWS THE FLOOR CARPET GROMMET TO BE REPLACED SEPARATELY FROM THE CARPET ASSEMBLY. MODELS INCLUDE ES350; IS F; IS250; IS350; IS250C, IS350. *PE
Transmission
14 bulletinsAuto matic Transmission Replacement kPrecautions
WS ATF Level Adjustment for U660E/F Transmissions.
This bulletin includes basic procedures for inspecting and adjusting World Standard (WS) Automatic Transmission Fluid...
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(ATF) level at normal vehicle operating temperature. Note: The following adjustment procedures are for U660E/F transmissions.
This bulletin includes basic procedures for inspecting and adjusting World Standard (WS) Automatic Transmission Fluid...
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(ATF) level at normal vehicle operating temperature.
This bulletin includes basic procedures for inspecting and adjusting World Standard (WS) Automatic Transmission Fluid...
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(ATF) level at normal vehicle operating temperature.
Prior to installing remanufactured U660 and U760 transaxles, it is necessary to remove the lower oil cooler tube union...
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from the original transaxle case and install it into the reman unit. A NEW O-ring and printed installation instructions are supplied in separate bag with the reman unit. An instruction tag is also affixed to the unit.
This bulletin includes basic procedures for inspecting and adjusting World Standard (WS) Automatic Transmission Fluid...
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(ATF) level at normal vehicle operating temperature.
The purpose of this service bulletin is to provide information regarding the installation of the correct torque...
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converter bolts during automatic transmission/transaxle assembly replacement. Incorrect torque converter bolts or missing washers can cause damage to the torque converter assembly. Use the information in this bulletin when installing an automatic transmission/transaxle assembly.
The purpose of this bulletin is to provide precautions to follow when installing an automatic transmission/transaxle...
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assembly to avoid MIL "ON" shifting issues and/or transmission damage. Use the information in this bulletin when installing an automatic transmission/transaxle assembly.
The purpose of this bulletin is to assist in the identification and location of serial numbers on 2006 - 2014 model year...
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remanufactured automatic transmissions.
World Standard (WS) Automatic Transmission Fluid (ATF) was introduced to reduce maintenance costs and increase the...
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mileage between scheduled maintenance checks. Here are some important tips when working with ATF-WS in Lexus vehicles requiring its use.
The purpose of this bulletin is to assist in the identification and location of serial numbers on 2006 - 2014 model year...
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automatic transmissions.
LEXUS: INFORMATION ON AN IMPROVED TRANSMISSION FLUID.
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*RM
LEXUS: IG1 RELAY FREEZING.
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SOME VEHICLES MAY EXPERIENCE MULTIPLE WARNING LIGHTS ILLUMINATED, VEHICLE NOT SHIFTING FROM PARK TO DRIVE, AND OTHER ACCESSORIES BECOMING INOPERATIVE AFTER THE VEHICLE HAS COLD SOAKED IN SUB FREEZING (BELOW 14 %F [-10%C]) AMBIENT AIR TEMPERATURES. A NEW RELAY AND WIRE HARNESS HAS BEEN MADE AVAILABLE TO IMPROVE THIS CONDITION. *PE
HVAC & Climate
13 bulletinsHVAC Odor Maintenance
HVAC drain tube is found to blocked/clogged.
HVAC drain tube is found to blocked/clogged.
HVAC drain tube is found to blocked/clogged.
Some 2006 ? 2020 model year Lexus vehicles may exhibit odors that naturally occur from the HVAC system and/or related environmental factors.
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Although there is no way to eliminate these odors, follow the General Procedure in this bulletin to minimize the odors experienced.
HVAC drain tube is found to blocked/clogged.
HVAC drain tube is found to blocked/clogged.
LSB: The procedure in this bulletin is a general guideline on how to properly diagnose the air conditioning system after a component failure.
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Refer to the applicable Repair Manual for vehicle specific repair procedures and parts.
Some 2006 ? 2017 model year Lexus vehicles may exhibit odors naturally occurring from the HVAC system and/or related environmental factors.
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Although there is no way to eliminate these odors, follow the General Procedure in this bulletin to minimize the odors experienced.
LSB: The procedure in this bulletin is a general guideline on how to properly diagnose the air conditioning system after a component failure.
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Refer to the applicable Repair Manual for vehicle specific repair procedures and parts.
Some 2006 ? 2014 model year Lexus vehicles may exhibit odors naturally occurring from the HVAC system and/or related environmental factors.
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Although there is no way to eliminate these odors, follow the General Procedure in this bulletin to minimize the odors experienced.
If a customer states there is an unpleasant odor in the vehicle from the HVAC system, there are various factors that may...
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be involved.
HVAC drain tube is found to blocked/clogged.
Electrical
12 bulletinsCSP: On July 30, 2018, a settlement of claims for Economic Loss related to Takata airbag inflators was approved for full implementation.
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The settlement includes Lexus?s agreement to provide a Customer Support Program (?CSP?) for 2002-2019 model year (MY) vehicles originally equipped with certain Takata airbag inflators or repaired under a recall with Takata airbag inflators to provide coverage for repairs of the airbag inflator contained in the airbag module. This CSP letter is to help clarify how to administer this coverage in accordance with the settlement. This is NOT a recall or a campaign, but is provided to reassure owners that Lexus stands behind the reliability of our vehicles
Techstream ECU Flash Reprogramming Procedure.
For proper calibration of the millimeter wave radar sensor, the vehicle and radar target must be on a level surface with a consistent plane.
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If a level surface with a consistent plane is not available, use the Floor Slope Compensation Procedure in this service bulletin in conjunction with the appropriate model and model year Repair Manual instructions when adjusting the millimeter wave radar sensor.
For proper calibration of the millimeter wave radar sensor, the vehicle must be on a level surface.
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If a level surface is not available, this tech tip should be used in conjunction with the repair manual to set the angle of the front millimeter wave radar sensor and reflector height before performing beam axis adjustment.
Flash reprogramming allows the ECU software to be updated without replacing the ECU.
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Flash calibration updates for specific vehicle models/ECUs are released as field-fix procedures described in individual Service Bulletins. This bulletin details the Techstream ECU flash reprograming process and outlines use of the TIS and the CUW.
When servicing interior electrical switches and components, please note the precautions in this bulletin to avoid...
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damaging electrical components and switches. Many lubricants, cleaners, and automotive chemicals contain silicone or other compounds that may contaminate electrical contacts, and therefore increase electrical resistance and decrease switch performance. The use of any cleaners or fluids may increase the risk of further damage to electrical components.
Flash reprogramming allows the ECU software to be updated without replacing the ECU.
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Flash calibration updates for specific vehicle models/ECUs are released as field-fix procedures described in individual Service Bulletins. This bulletin details the Techstream ECU flash reprogramming process and outlines use of the Technical Information System (TIS) and the Calibration Update Wizard (CUW). Flash calibration updates can only be applied to the vehicle/ECU combination for which they are intended. ECUs have internal security that will not allow them to be programmed with another ECU?s information.
Revision Notice: Applicability section has been updated to include 2016-2017 applicable model year Lexus vehicles.
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The Repair Procedure section, Required Tools & Equipment section, and the Repair Procedure section has been updated. Flash reprogramming allows the ECU software to be updated without replacing the ECU. Flash calibration updates for specific vehicle models/ECUs are released as field-fix procedures described in individual Service Bulletins. This bulletin details the Techstream ECU flash reprogramming process and outlines use of the Technical Information System (TIS) and the Calibration Update Wizard (CUW). Flash calibration updates can only be applied to the vehicle/ECU combination for which they are intended. ECUs have internal security that will not allow them to be programmed with another ECU?s information.
LSB: When servicing interior electrical switches and components, please note the precautions in this bulletin to avoid...
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damaging electrical components and switches. Many lubricants, cleaners, and automotive chemicals contain silicone or other compounds that may contaminate electrical contacts, and therefore increase electrical resistance and decrease switch performance. The use of any cleaners or fluids may increase the risk of further damage to electrical components.
LSB: When servicing interior electrical switches and components, please note the precautions in this bulletin to avoid...
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damaging electrical components and switches. Many lubricants, cleaners, and automotive chemicals contain silicone or other compounds that may contaminate electrical contacts, and therefore increase electrical resistance and decrease switch performance. The use of any cleaners or fluids may increase the risk of further damage to electrical components.
Flash reprogramming allows the ECU software to be updated without replacing the ECU.
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Flash calibration updates for specific vehicle models/ECUs are released as field-fix procedures described in individual Service Bulletins. This bulletin details the Techstream ECU flash reprogramming process and outlines use of the Technical Information System (TIS) and the Calibration Update Wizard (CUW). Flash calibration updates can only be applied to the vehicle/ECU combination for which they are intended. ECUs have internal security that will not allow them to be programmed with another ECU's information.
LEXUS: TECHSTREAM ECU FLASH REPROGRAMMING PROCEDURE.
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FLASH REPROGRAMMING ALLOWS THE ECU SOFTWARE TO BE UPDATED WITHOUT REPLACING THE ECU. FLASH CALIBRATION UPDATES FOR SPECIFIC VEHICLE MODELS/ECUS ARE RELEASED AS FIELD FIX PROCEDURES DESCRIBED IN INDIVIDUAL SERVICE BULLETINS. *PE
Infotainment
10 bulletinsBluetooth Connectivity for Apple Devices Upgraded to iOS 8.0.X
Diagnosis of bluetooth connectivity complaints.
Vehicles may display evidence of a fluid leak or fluid seep from powertrain components.
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This bulletin explains how to determine the differences between a fluid leak versus a fluid seep. Cases that are determined to be a ?leak? should be repaired accordingly and will be covered under warranty if applicable. Cases that are determined to be a ?seep? should be documented on the repair order and inspected at the next service interval. Follow the Repair Information in this bulletin to determine if the concern in question is a fluid leak or fluid seep and review the Repair Procedure section to address this condition.
Vehicles may display evidence of a fluid leak or fluid seep from powertrain components.
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This bulletin explains how to determine the differences between a fluid leak versus a fluid seep. Cases that are determined to be a ?leak? should be repaired accordingly and will be covered under warranty if applicable. Cases that are determined to be a ?seep? should be documented on the repair order and inspected at the next service interval. Follow the Repair Information in this bulletin to determine if the concern in question is a fluid leak or fluid seep and review the Repair Procedure section to address this condition.
Job Aid: CUSTOMER SUPPORT PROGRAM ZLZ.
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Repair Coverage for the Dashboard (Instrument Panel) and/or Certain Interior Trim Panels. Inspection Application Navigation Instructions
Navigation/ Multi Info Display Day Mode Operation
Customers complain of Bluetooth connectivity concerns such as: difficulty to pair the phone.
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Intermittent Bluetooth failure to connect to the vehicle when first turning on the vehicle. These concerns can be caused by changes made on the customer's phone. Make sure to inquire with the customer if the connectivity concerns occurred after receiving an operating system update on their phone or they have restore their phone data/settings recently.
Customer complains of various Bluetooth connectivity concerns after upgrading to iOS 8.0X.
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Conditions typically experienced include inability to pair the iPhone to the system, poor sound quality during phone calls placed through the audio/navigation system, and the inability to place a hands free phone call using the audio/navigation system.
Customer complains of various Bluetooth connectivity concerns after upgrading to iOS 8.0X.
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Conditions typically experienced include inability to pair the iPhone to the system, poor sound quality during phone calls placed through the audio/navigation system, and the inability to place a hands free phone call using the audio/navigation system.
Tech Tip: Customer complains of carious Bluetooth connectivity concerns after upgrading to iOS 8.0 and later.
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Conditions typically experienced include inability to pair the iPhone to the system, poor sound quality during phone calls placed through the audio/navigation system, and the inability to place a hands free phone call using the audio/navigation system.
Fuel System
9 bulletinsSome 2007 ? 2022 model year Lexus vehicles in particular geographic areas may exhibit a condition where the HVAC...
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evaporator drain hose has become obstructed with an insect nest. An insect repellent drain hose tip (ARINIX Tip) is available to help minimize future occurrences of this environmental condition. For some models, a new drain hose is required to properly fit the ARINIX Tip. Follow the procedures in this bulletin for proper handling and installation of this optional service part.
Some 2007 ? 2019 model year Lexus vehicles in particular geographic areas may exhibit a condition where the HVAC...
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evaporator drain hose has become obstructed with an insect nest. An insect repellent drain hose tip (ARINIX Tip) is available to help minimize future occurrences of this environmental condition. For some models, a new drain hose is required to properly fit the ARINIX Tip. Follow the procedures in this bulletin for proper handling and installation of this optional service part. NOTE The ARINIX Tip is NOT registered or labeled for sale or use outside the United States or Puerto Rico.
Dealer Packet: November 14 , 2018 The inspection application is now available.
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Lexus has received reports indicating that a combination of high humidity, high temperatures, and light intensity may cause the surface of the dashboard (instrument panel) and/or certain interior trim panels in some of the subject vehicles to become cracked and/or sticky over time. The dashboard (instrument panel) and interior trim panels are covered by Lexus? New Vehicle Limited Warranty for 4 years or 50,000 miles (whichever comes first). However, because we at Lexus care about each customer?s ownership experience, Lexus is now offering a voluntary Customer Support Program that applies to cracked and/or sticky dashboard (instrument panel) and/or certain interior trim panels of covered vehicles as a result of heat, humidity, and light intensity, regardless of whether the vehicle is out of warranty. The following information is provided to inform you and your staff of the program notification schedule and your degree of involvement.
Dealer Package: Lexus has received reports indicating that a combination of high humidity, high temperatures, and light...
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intensity may cause the surface of the dashboard (instrument panel) and/or certain interior trim panels in some of the subject vehicles to become cracked and/or sticky over time. The dashboard (instrument panel) and interior trim panels are covered by Lexus? New Vehicle Limited Warranty for 4 years or 50,000 miles (whichever comes first). However, because we at Lexus care about each customer?s ownership experience, Lexus is now offering a voluntary Customer Support Program that applies to cracked and/or sticky dashboard (instrument panel) and/or certain interior trim panels of covered vehicles as a result of heat, humidity, and light intensity, regardless of whether the vehicle is out of warranty. The following information is provided to inform you and your staff of the program notification schedule and your degree of involvement.
Dealer Package: Lexus has received reports indicating that a combination of high humidity, high temperatures, and light...
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intensity may cause the surface of the dashboard (instrument panel) and/or certain interior trim panels in some of the subject vehicles to become cracked and/or sticky over time. The dashboard (instrument panel) and interior trim panels are covered by Lexus? New Vehicle Limited Warranty for 4 years or 50,000 miles (whichever comes first). However, because we at Lexus care about each customer?s ownership experience, Lexus is now offering a voluntary Customer Support Program that applies to cracked and/or sticky dashboard (instrument panel) and/or certain interior trim panels of covered vehicles as a result of heat, humidity, and light intensity, regardless of whether the vehicle is out of warranty. The following information is provided to inform you and your staff of the program notification schedule and your degree of involvement.
Dealer Email: Lexus has received reports indicating that a combination of high humidity, high temperatures, and light...
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intensity may cause the surface of the dashboard (instrument panel) and/or certain interior trim panels in some of the subject vehicles to become cracked and/or sticky over time. The dashboard (instrument panel) and interior trim panels are covered by Lexus? New Vehicle Limited Warranty for 4 years or 50,000 miles (whichever comes first). However, because we at Lexus care about each customer?s ownership experience, Lexus is now offering a voluntary Customer Support Program that applies to cracked and/or sticky dashboard (instrument panel) and/or certain interior trim panels of covered vehicles as a result of heat, humidity, and light intensity, regardless of whether the vehicle is out of warranty. The following information is provided to inform you and your staff of the program notification schedule and your degree of involvement.
Some vehicles in particular geographic areas may exhibit a condition where the HVAC Evaporator Drain Hose has become obstructed with an insect nest.
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An insect repellent drain hose tip (ARINIXTip) is now available to help minimize future occurrences of this environmental condition. For some models, a new drain hose is required to properly fit the ARINIX Tip. Follow the procedures in this bulletin for proper handling and installation of this optional service part.
REVISION NOTICE March 13, 2017 ? Applicability has been updated to include 2015-2017 model year Lexus vehicles.
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Some vehicles in particular geographic areas may exhibit a condition where the HVAC Evaporator Drain Hose has become obstructed with an insect nest. An insect repellent drain hose tip (ARINIX Tip) is now available to help minimize future occurrences of this environmental condition. For some models, a new drain hose is required to properly fit the ARINIX Tip. Follow the procedures in this bulletin for proper handling and installation of this optional service part.
LEXUS: A CONDITION, EXHIBIT BY SOME VEHICLES, REGARDING THE VISIBILITY OF DUST OR POWDER LOCATED IN THE HVAC VENTS.
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A CLEANING PROCEDURE HAS BEEN DEVELOPED WITH A NEW DESIGNED EVAPORATOR AND HVAC SYSTEM, TO ADDRESS CONDITION. *PE
Steering
9 bulletinsSome customers may encounter Bluetooth connectivity concerns such as: ?Difficulty to pair the phone.
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?Intermittent Bluetooth failure to connect to the vehicle when first turning on the vehicle. ?Various Bluetooth Audio functions are no longer functioning with customer?s phone such as ability to change the track using the steering wheel controls. These concerns can be caused by changes made on the customer?s phone. Make sure to inquire with the customer if the connectivity concerns occurred after receiving an operating system update on their phone or if they have restored their phone data/settings recently.
SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin Nos.
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ST004-01, SU001-08, and L-SB-0174-08. The aforementioned bulletins are obsolete, and any printed versions should be discarded. Be sure to review the entire content of this service bulletin before proceeding. This Service Bulletin provides best practice procedures for vehicle pulling complaint, diagnosis, and repair for 2002 ? 2021 model year Lexus vehicles. This information supplements Repair Manual procedures when the symptoms are: ?Vehicle Pulling: The vehicle moves to the right or left when the driver holds the steering wheel while driving straight ahead without exerting steering effort. ?Steering Wheel Off Center: The vehicle travels straight, but the steering wheel is not pointed straight ahead. The vehicle is not pulling. Before repairing a vehicle pulling to one side, it is necessary to clearly identify the cause of the pulling condition. Frequently, pulling to one side is diagnosed as a wheel alignment concern. However, the actual cause may be related to the lateral force generated by the tires, vehicle damage, road crown or worn components. Performing a wheel alignment when tire force is the cause could result in the wheel alignment being set at a value outside of specifications. This could then cause other problems such as uneven tire wear, etc. A customer may notice a pull to the left when in the left lanes of travel and notice a pull to the right or no pull when traveling in the right lanes of travel on the very same section of roadway. This road crown effect is environmental and cannot be corrected with suspension adjustments or any other wheel or tire modification discussed in this bulletin.
Some customers may encounter Bluetooth connectivity concerns such as: ? Difficulty to pair the phone.
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? Intermittent Bluetooth failure to connect to the vehicle when first turning on the vehicle. ? Various Bluetooth Audio functions are no longer functioning with customer?s phone such as ability to change the track using the steering wheel controls. These concerns can be caused by changes made on the customer?s phone. Make sure to inquire with the customer if the connectivity concerns occurred after receiving an operating system update on their phone or if they have restored their phone data/settings recently.
The vehicle will not start or ready-on and the steering wheel lock is engaged so that the steering wheel may only be...
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turned very little from side-to-side.
This bulletin is regarding the Diagnosis of Bluetooth Connectivity Complaints: Some customers may encounter Bluetooth...
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connectivity concerns such as: Difficulty to pair the phone. Intermittent Bluetooth failure to connect to the vehicle when first turning on the vehicle. Various Bluetooth Audio functions are no longer functioning with customer?s phone such as ability to change the track using the steering wheel controls. These concerns can be caused by changes made on the customer?s phone. Make sure to inquire with the customer if the connectivity concerns occurred after receiving an operating system update on their phone or if they have restored their phone data/settings recently.
Some customers may encounter Bluetooth connectivity concerns such as: Difficulty to pair the phone.
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Intermittent Bluetooth failure to connect to the vehicle when first turning on the vehicle. Various Bluetooth Audio functions are no longer functioning with the customer's phone such as ability to change the track using the steering wheel controls. These concerns can be caused by changes made on the customer's phone. Make sure to inquire with the customer if the connectivity concerns occurred after receiving an operating system update on their phone or they have restored their phone data/settings recently.
Some customers may encounter Bluetooth connectivity concerns such as: Difficulty to pair the phone, Intermittent...
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Bluetooth failure to connect to the vehicle when first turning on the vehicle, Various Bluetooth Audio functions are no longer functioning with the customer's phone such as ability to change the track using the steering wheel controls. These concerns can be caused by changes made on the customer's phone. Make sure to inquire with the customer if the connectivity concerns occurred after receiving an operating system update on their phone or they have restored their phone data/settings recently.
Some customers may encounter Bluetooth connectivity concerns such as: Difficulty to pair the phone, Intermittent...
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Bluetooth failure to connect to the vehicle when first turning on the vehicle, Various Bluetooth Audio functions are no longer functioning with the customer's phone such as ability to change the track using the steering wheel controls. These concerns can be caused by changes made on the customer's phone. Make sure to inquire with the customer if the connectivity concerns occurred after receiving an operating system update on their phone or they have restored their phone data/settings recently.
SOME CUSTOMERS MAY ENCOUNTER BLUETOOTH CONNECTIVITY CONCERNS SUCH AS: DIFFICULTY TO PAIR THE PHONE.
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INTERMITTENT BLUETOOTH FAILURE TO CONNECT TO THE VEHICLE WHEN FIRST TURNING ON THE VEHICLE. VARIOUS BLUETOOTH AUDIO FUNCTIONS ARE NO LONGER FUNCTIONING WITH THE CUSTOMER'S PHONE SUCH AS ABILITY TO CHANGE THE TRACK USING THE STEERING WHEEL CONTROLS. THESE CONCERNS CAN BE CAUSED BY CHANGES MADE ON THE CUSTOMER'S PHONE. MAKE SURE TO INQUIRE WITH THE CUSTOMER IF THE CONNECTIVITY CONCERNS OCCURRED AFTER RECEIVING AN OPERATING SYSTEM UPDATE ON THEIR PHONE OR THEY HAVE RESTORED THEIR PHONE DATA/SETTINGS RECENTLY.
Pre-Delivery & Maintenance
6 bulletinsLexus Safety Recall and Service Campaign - Technician Certification Requirements 4.13.2022
This Service Bulletin includes procedures to replace damaged or loose front carpet floor retainer(s) without replacing the carpet assembly.
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Follow the Repair Procedure in this bulletin to replace the loose or damaged carpet floor retainer(s).
Wiper Blade Maintenance and Cleaning
Lexus Safety Recall and Service Campaign - Technician Certification Requirements
Safety Recall and Service Campaign - Technician Certification Requirements
The following procedures are recommended during routine maintenance or in the event of a customer concern for wiper...
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performance.
Lighting
5 bulletinsVehicle no start, Start Stop Run Button LED - Lexus Models with Smart Key with LED
TOYOTA: MALFUNCTION LIGHT IS ON WITH DIAGNOSTIC TROUBLE CODES STORED.
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*RM
LEXUS: LEXUS ALL WEATHER FLOOR MATS.
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A DIFFERENT MODEL VEHICLE'S FLOOR MATS WAS INSTALLED, INCORRECTLY, IN A 2009 ES 350 WHICH CAUSED AN INTERFERENCE WITH ACCELERATOR PEDAL. *PE
LEXUS: ALL WEATHER FLOOR MATS.
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THE VEHICLE HAD ALL WEATHER FLOOR MATS FROM A DIFFERENT VEHICLE INCORRECTLY INSTALLED. THIS COULD POSSIBLY CAUSE INTERFERENCE WITH ACCELERATOR PEDAL. *PE
TOYOTA/LEXUS: ALL WEATHER FLOOR MATS.
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PRELIMINARY INFORMATION INDICATE THAT THE CAUSE MAY HAVE BEEN AN ALL WEATHER FLOOR MAT (AWFM) FROM A DIFFERENT LEXUS MODEL WHICH, IF INSTALLED INCORRECTLY IN ES 350, COULD CAUSE IT TO INTERFERE WITH THE ACCELERATOR PEDAL. *PE UPDATED 5/19/10. *PE
Air Bags & Safety
4 bulletinsLexus vehicles are equipped with SRS, including various airbags and in some models, seat belt pre-tensioners, to help...
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reduce the risk of injury in a collision. If a customer expresses any concerns that the SRS airbags or pretensioner devices did not per
Beginning in 1998, Lexus introduced side airbags as optional equipment.
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Lexus does NOT recommend replacement of original seat covers with non-Lexus leather or other seat cover materials on vehicles due to the following: Seat covers NOT recommended by Lexus may affect side airbag performance, in general or in part, during an accident. Modifications that negatively affect side airbag performance can result in severe occupant injuries. Seat covers are an integral part of this safety system. Replacing fabric seat covers with non-Lexus leather or other seat cover materials may compromise the effectiveness of this safety system. The design of the seat is complex, integrating safety and strength with comfort and luxury. Lexus strongly discourages modifying original equipment seats that have optional side airbags. Additionally, Lexus strongly advises against the installation or use of aftermarket seat covers, which could impair the performance of the side airbags in the event of an accident.
Lexus vehicles are equipped with Supplemental Restraint Systems (SRS), including various airbags and in some models,...
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seat belt pre-tensioners, to help reduce the risk of injury in a collision. If a customer expresses any concerns that the SRS airbags or pre-tensioner devices did not perform as expected (including an unintended deployment event), please follow the steps in the recommendations section below.
LEXUS: INFORMATION REGARDING THE SEAT COVER REPLACEMENT, EQUIPPED WITH SIDE AIR BAGS, THE MODIFICATIONS THAT MIGHT...
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NEGATIVELY AFFECT SIDE AIR BAG PERFORMANCE CAN RESULT IN SEVERE INJURIES. *PE
Engine
4 bulletinsSUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin No.
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L-SB-0021-14. * Applicability has been updated to include applicable 2018 models and 2016 * 2018 model year RC 300 and 2015 * 2018 model year RC 350 vehicles. * Applicability has been updated to exclude 2001 - 2003 model year ES 300 vehicles. Service Bulletin No. L-SB-0021-14 is obsolete and any printed versions should be discarded. Be sure to review the entire content of this bulletin before proceeding. Flash reprogramming allows the Electronic Control Unit (ECU) software to be updated without replacing the ECU. Flash calibration updates for specific vehicle models/ECUs are released as field-fix procedures described in individual Service Bulletins. This bulletin details the Techstream ECU flash reprogramming process and outlines the use of TIS and the Calibration Update Wizard (CUW). Flash calibration updates can only be applied to the vehicle/ECU combination for which they are intended. ECUs have internal security that will not allow them to be programmed with another ECU?s information. NOTE ECU is a Lexus term used to describe integrated computerized devices responsible for managing the operation of a system or subsystem. For the purposes of this bulletin, the term ECU is used as a generic label for the following SAE J1930 standard references: * Powertrain Control Module (PCM) * Engine Control Module (ECM) * Transmission Control Module (TCM) * Any other Lexus-specific control unit
LEXUS: SOME VEHICLES MAY EXHIBIT A MIL ON CONDITION WITH DIAGNOSTIC TROUBLE CODES (DTC) P0351, P0352, P0353, P0354,...
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P0355, OR P0356 (IGNITION COIL PRIMARY/SECONDARY CIRCUIT) STORED IN THE ENGINE CONTROLMODULE/ECM (SAE TERM-POWERTRAIN CONTROL MODULE/PCM). MODELS INCLUDE ES35 AND RX350. *PE
LEXUS: ENGINE TICKING NOISE AND/OR MIL ON P0014, P0015, P0024, P0025, P0017, OR P0018.
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ENGINE MECHANICAL. *PE
LEXUS: ENGINE CONTROL.
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SOME VEHICLES MAY EXHIBIT A MIL ON DIAGNOSTIC TROUBLE CODE (DTC) P0138 AND/OR P0158 (OXYGEN SENSOR CIRCUIT HIGH VOLTAGE BANK 1 OR 2). IN SOME INSTANCES A P2195 OR 02197 (A/F SENSOR SIGNAL STUCK LEAN) DTC MAY ALSO BE PRESENT. CAUSED BY INCORRECT AIR FUEL RATIO SENSOR RESPONSE. *PE UPDATED 6 /28/10. *PE
Brakes
3 bulletinsBrake Pedal Force Gauge SST for Parking Brake Inspection.
Some 2003 ? 2018 applicable Lexus models may exhibit a condition where the instrument panel pad (dashboard) becomes cracked and/or sticky.
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Follow the Repair Procedure in this bulletin to address this condition.
A new Special Service Tool (SST 09709-00002) has been introduced to aid in the inspection procedure for certain vehicles...
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equipped with a floor pedal-type parking brake system. This bulletin references the correct method for installing the Brake Pedal Force Gauge. Refer to the appropriate Repair Manual for parking brake pedal travel inspection and adjustment specification.
Tires & Wheels
2 bulletinsPOL: This consolidated Tire Warranty Guide contains the complete warranty terms for all brands of ground and spare tires currently in use by Lexus.
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This information must be kept near the point of vehicle sale and be available to any customer that requests it. Customers can find this information on the Owner?s section of Lexus.com. Dealers can locate a copy of this guide on the Claims Processing & Resource Center in Dealer Daily as well.
Prior to tire rotation use the quick reference chart below to verify the size of the lug nut and the lug nut torque specifications.
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The quick reference chart is applicable to current generation vehicles only.
Software & Calibration
1 bulletinThe Federal Court in Orange County, CA today continued a Fairness Hearing regarding the proposed settlement of the...
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consolidated Economic L:oss Class Actions relating to claims of unintended acceleration. The new (continued) date for Fairness Hearing is July 19,2013. After the hearing TMS will provide further updates on the status and timing of the settlement.