2018 Land Rover Range Rover TSBs
823 Technical Service Bulletins across 17 categories
Categories
Engine
174 bulletinsMalfunction Indicator Lamp (MIL) may illuminate if the vehicle is refueled within 15 seconds of turning the engine off.
Malfunction Indicator Lamp (MIL) may illuminate if the vehicle is refueled within 15 seconds of turning the engine off.
Malfunction Indicator Lamp (MIL) may illuminate if the vehicle is refueled within 15 seconds of turning the engine off
Malfunction Indicator Lamp (MIL) may illuminate if the vehicle is refueled within 15 seconds of turning the engine off.
Malfunction Indicator Lamp (MIL) may illuminate if the vehicle is refueled within 15 seconds of turning the engine off.
The Malfunction Indicator Lamp (MIL) may illuminate if the vehicle is refueled within 15 seconds of turning the engine...
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off.
The Malfunction Indicator Lamp (MIL) may illuminate if the vehicle is refueled within 15 seconds of turning the engine...
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off.
Malfunction Indicator Lamp (MIL) may illuminate if the vehicle is refueled within 15 seconds of turning the engine off.
The Malfunction Indicator Lamp (MIL) may illuminate if the vehicle is refueled within 15 seconds of turning the engine...
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off.
The Malfunction Indicator Lamp (MIL) may illuminate if the vehicle is refueled within 15 seconds of turning the engine off.
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Diagnostic Trouble Codes (DTC) P0496-00 may be stored in the Powertrain Control Module (PCM). The PCM requires a software update.
Engine Will Crank, No Start When At Operating Temperature
Engine Will Crank, No Start When At Operating Temperature
The Malfunction Indicator Lamp (MIL) may illuminate if the vehicle is refueled within 15 seconds of turning the engine off.
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Diagnostic Trouble Codes (DTC) P0496-00 may be stored in the Powertrain Control Module (PCM). The PCM requires a software update.
Malfunction Indicator Lamp (MIL) may illuminate if the vehicle is refueled within 15 seconds of turning the engine off.
On certain 2017 model year to 2020 model year Land Rover and Range Rover vehicles the Malfunction Indicator Lamp (MIL)...
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may illuminate if the vehicle is refueled within 15 seconds of turning the engine off. Diagnostic Trouble Codes (DTC) P0496-00 may be stored in the Powertrain Control Module (PCM) .
CLOSED ISSUE - On certain 2017 to 2020 model year Land Rover vehicles the Malfunction Indicator Lamp (MIL) may...
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illuminate if the vehicle is refueled within 15 seconds of turning the engine off. Diagnostic Trouble Codes (DTC) P0496-00 may be stored in the Powertrain Control Module (PCM).
A concern has been identified where on certain vehicles equipped with TDV6 3.0L Diesel and Ingenium I4 2.0L Diesel...
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engines, when connected to a diagnostic scan tool during the California SMOG test, the Powertrain Control Module (PCM) incorrectly reports the monitor readiness status as 'not supported'.
A concern has been identified where on certain vehicles equipped with TDV6 3.0L Diesel and Ingenium I4 2.0L Diesel...
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engines, when connected to a diagnostic scan tool during the California SMOG test, the Powertrain Control Module (PCM) incorrectly reports the monitor readiness status as 'not supported'. A software update to the PCM is needed.
Certain 2017 to 2019 Land Rover vehicles equipped with TDV6 3.0L Diesel engines and Ingenium I4 2.0L Diesel engines,...
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when connected to a diagnostic scan tool during the California SMOG test, the Powertrain Control Module (PCM) incorrectly reports the monitor readiness status as not supported.
After thermostat replacement, the instrument cluster says that the engine is overheating while driving.
After thermostat replacement, the instrument cluster says that the engine is overheating while driving.
MISFIRE OR ROUGH RUNNING
MISFIRE OR ROUGH RUNNING
MISFIRE ON NEW REPLACEMENT OR REMAN UNITS AJ126
3.0L AJ126 Misfire on New Replacement or REMAN units.
ENGINE MISFIRE
Customer reports, Engine Light is on and engine running rough.
Customer reports, Engine Light is on and poor cabin heating.
Malfunction Indicator Lamp MIL may illuminate if the vehicle is refueled within 15 seconds of turning the engine off.
Malfunction Indicator Lamp MIL may illuminate if the vehicle is refueled within 15 seconds of turning the engine off.
CHECK ENGINE (AMBER) AND POOR CABIN HEATING
Technical Bulletin: Knock Sound From Front Suspension (Onwards)
Technical Bulletin: Knock Sound From Front Suspension (Onwards)
Vehicle will have a lack of power, drivability issues, and possible check engine light on.
Vehicle will have a lack of power, drivability issues, and possible check engine light on.
DIESEL ENGINE PCM CALIBRATION - CANCELLED
ENGINE MISFIRE OR ROUGH RUNNING
ENGINE MISFIRE OR ROUGH RUNNING
Intermittent Engine Non Start After An Eco Stop Start Event
INGENIUM I6 3.0L Petrol - PCV Cover Valve Poor Idle
Customer States engine runs rough with MIL illuminated.
Customer states check engine light is illuminated.
Customer States engine runs rough with MIL illuminated.
Check Engine MIL illuminated
Driveability flat spots; - Malfunction Indicator Lamp (MIL) illuminated with Variable Camshaft Timing (VCT) Diagnostic...
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Trouble Code(s) (DTC) stored in the Powertrain Control Module (PCM); Increased induction noise while driving; and/or a small reduction in performance.
MIL and/or Lack of Drive After Remote Engine Start
Check Engine MIL
Check Engine MIL
There is a noise coming from the engine bay.
To prevent premature wear, a resulting MIL and a possible no start, all affected vehicles require the replacement of...
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variable valve timing (VVT) solenoids on both intake an exhaust.
A rattling noise can be heard coming from under the vehicle.
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Investigation has determined that the rattle is coming from the engine undershield.
The engine is running rough.
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There is a hesitation. The Check Engine MIL goes on and off. There is a noise on startup.
VARIABLE CAMSHAFT TIMING (VCT) SOLENOIDS
Variable Camshaft Timing (VCT) Solenoids
A customer may report a rattle type noise from under the vehicle with the engine running.
There is a restricted performance message in the instrument pack and a Check Engine MIL.
Variable Camshaft Timing (VCT) Solenoids
The Check Engine MIL is illuminated.
The engine fan runs excessively.
Check Engine MIL
To prevent premature wear, a resulting MIL and a possible no start, all affected vehicles require the replacement of...
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variable camshaft timing (VCT) solenoids on both intake an exhaust.
To prevent premature wear, a resulting MIL and a possible no start, all affected vehicles require the replacement of...
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variable camshaft timing (VCT) solenoids on both intake an exhaust.
A customer may report a hum / groan type noise in the cabin when coming from under the vehicle or a knocking noise from...
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front suspension driving over bumps.
The Check Engine Lamp is illuminated.
To prevent premature wear, a resulting MIL and a possible no start, all affected vehicles require the replacement of...
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variable valve timing (VVT) solenoids on both intake an exhaust.
A customer may report a hum/groan type noise in the cabin when coming from under the vehicle or a knocking noise from...
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front suspension driving over bumps.
There is a squeak from the engine at startup or shut down.
The engine fan will run sometimes after the engine is shut off.
Oil Leak From Transmission Case
A customer may report a hum / groan type noise in the cabin when coming from under the vehicle or a knocking noise from...
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front suspension driving over bumps.
The Check Engine Lamp is illuminated and there is a lack of power.
The Check Engine Lamp is illuminated.
There is a noise from the engine.
Vehicle returns after turbo replacement requiring either another turbo replacement or seemingly an engine replacement
The Check Engine Lamp is on and there is a lack of power.
Check Engine Light illuminated on the cluster.
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Customer may have a hesitation concern but this is not in every case.
There is a noise from the engine.
There is a noise from the engine which can vary from a squealing to rattling/bearing noise.
There is a loud noise from the front of the vehicle.
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The Check Engine MIL is on.
The Check Engine Lamp is on and there is a lack of power.
The Check Engine MIL is on.
There is a noise from the engine.
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The charge warning lamp is on.
The Check Engine Lamp is on and there is a lack of power.
InControl Remote App does not update vehicle location or show correct vehicle status.
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Remote features (e.g.: Remote Engine Start, Beep and Flash, Remote Lock/Unlock etc.) do not work. The Telematics Control Unit (TCU) unable to communicate with Telematics Service Provider due to curl library error.
Check Engine lamp illuminated with DTC P2002-00 stored in the PCM which requires DPF replacement
The Check Engine MIL is on.
Check Engine Lamp Illuminated
Check Engine Lamp illuminated on the Instrument Cluster
The Check Engine MIL is on.
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There is a lack of power on initial acceleration
The Check Engine MIL is on.
The Check Engine MIL is on.
The Check Engine MIL is on There is a noise from the engine
Check engine light on instrument cluster
Vehicles equipped with an AJ126 supercharged V6 engine are experiencing noise from the HP fuel pumps and/or a Check...
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Engine MIL illuminated with one of the following DTCs stored in the PCM. P228F-85 P025C-11 P0251-13 P064A-38 P0256-13
Noise from starter following removal of the engine oil pan.
ARC Moan - Customer reports noise as a Hum / Whine / Moan.
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The noise typically occurs when the ARC system is hot, ( fluid above 60 degC ) when coming to rest and for up to 15 seconds after the vehicle stops. The noise is generally heard between idle and 900rpm as a tonal noise, which may or may not change frequency to a higher tone at around 800rpm.
The engine Malfunction Indicator Lamp (MIL) may be illuminated on the Instrument Cluster (IC).
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Upon further diagnostics, the Technician may find Diagnostic Trouble Code (DTC) P0496-00 is stored in the Powertrain Control Module (PCM).
The tire valve stem is broken or cracked.
Check Engine Light illuminated, Restricted Performance Message on IPC
Check engine light on instrument cluster
The Check Engine Lamp is on.
Check Engine Light on the instrument cluster
PCV DiaphramTorn. The Check Engine Lamp is illuminated.
The Check Engine Lamp is on.
The Check Engine Lamp is on.
Check Engine Light on Instrument Cluster
Air leak from the right hand camshaft cover assembly due to a split diaphragm within the pressure control valve.
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Any of the following DTCs (indicating an air intake system leak) could be stored in the Powertrain Control Module (PCM) ? P2187, P2189, P0505, P0507.
The Check Engine Lamp is on.
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DTC P026B-00 and injector specific DTC are stored in the PCM. DTC may appear as 185733 Undefined.
The Check Engine Lamp is on.
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DTC P0496 is stored in the PCM. The fuel tank leak test routine and purge valve self test return passing results. This is caused by an bug in the software and is set when the gas cap is removed for refueling prior to the ignition being turned off.
The Check Engine Lamp is on and the vehicle is running rough.
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DTCs vary, may include P2187-00, P2189-00, P013E-00,P014E-00. Fuel trims near limit when engine is at idle speed.
Check Engine Light illuminated, Restricted Performance Message on IPC
Check Engine Light illuminated - P2002-00 for DPF Efficiency below threshold is stored in the PCM.
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This is usually not paired with any Red/Amber warnings for unsuccessful regeneration.
HVAC software update causes Auxiliary Climate Control to stop producing cold air - rear refrigerant valve is not opened.
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Applicable to 18 MY and 19 MY vehicles only.
The Check Engine Lamp is on.
The Check Engine Lamp is on.
Check Engine Light illuminated
Check Engine Light is illuminated and the DTC P0496-00 is stored in the PCM.
On vehicles with 360mm front brake discs (2 piston floating caliper) only, a vibration or judder may be evident through...
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the steering wheel and/or brake pedal when applying brakes from 50 KPH (30 MPH) or above.
Customer reports: Battery is discharged Vehicle is displaying a low battery warning Terrain Response Switchpack LEDs...
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flashing (see attachment) with engine off
Customer reports: Battery is discharged Vehicle is displaying a low battery warning Terrain Response Switchpack LEDs...
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flashing (see attachment) with engine off
Seat height operates in increments and seat memory function will not work after replacement of seat height motor.
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Diagnostic Trouble Code (DTC) B1B87-31, stored in Driver Seat Module (DSM) or Passenger Seat Module (PSM) Note that the seat height motor is supplied as part of the cushion sub-assembly or motor sub-assembly (depending on model)
The Check Engine Lamp is on.
The Check Engine Lamp is on.
Check Engine Light illuminated
Check Engine Light is illuminated and the DTC P0496-00 is stored in the PCM.
On vehicles with 360mm front brake discs (2 piston floating caliper) only, a vibration or judder may be evident through...
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the steering wheel and/or brake pedal when applying brakes from 50 KPH (30 MPH) or above.
Customer reports: Battery is discharged Vehicle is displaying a low battery warning Terrain Response Switchpack LEDs...
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flashing (see attachment) with engine off
Customer reports: Battery is discharged Vehicle is displaying a low battery warning Terrain Response Switchpack LEDs...
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flashing (see attachment) with engine off
Seat height operates in increments and seat memory function will not work after replacement of seat height motor.
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Diagnostic Trouble Code (DTC) B1B87-31, stored in Driver Seat Module (DSM) or Passenger Seat Module (PSM) Note that the seat height motor is supplied as part of the cushion sub-assembly or motor sub-assembly (depending on model)
The Check Engine Lamp is on.
Check Engine Light illuminated, Restricted Performance Message on IPC
Customer reports: Battery is discharged Vehicle is displaying a low battery warning Terrain Response Switchpack LEDs...
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flashing (see attachment) with engine off
Customer reports: Battery is discharged Vehicle is displaying a low battery warning Terrain Response Switchpack LEDs...
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flashing (see attachment) with engine off
A 'DEF (Diesel Exhaust Fluid) dosing malfunction' and/or 'No Engine Restarts message in XXX miles' message may be...
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displayed on the Instrument Cluster (IC). Upon further diagnosis, the technician may find DTC (Diagnostic Trouble Code) P208A-13 and P208C-11 stored in the Powertrain Control Module (PCM).
The engine MIL (Malfunction Indicator Lamp) may be illuminated on the Instrument Panel Cluster with DTC (Diagnostic...
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Trouble Code) P0234-77 stored in the Powertrain Control Module (PCM). DTC P2463-00 and P246B-00 may also be stored.
An oil leak from the transmission case may be evident.
A noise from the underneath of the vehicle may be evident.
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The noise is most prominent during light throttle and low speed (for example: during car park maneuvers) and is independent of ambient temperature range. Under these conditions, a low-level, non-constant cyclical-type noise can be heard coming from the Center Exhaust system (Exhaust Valve) adjacent to the fuel tank.
A customer may report an oil leak under the vehicle from the transmission suspected to be the sump pan.
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Engineering would like to investigate the root cause as to these concerns
A customer may report an oil leak under the vehicle from the transmission suspected to be the sump pan.
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Engineering would like to investigate the root cause as to these concerns
A front and/or rear door closing motor may not operate correctly, with one or more of the following issues present: ?...
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The door does not open past the partial latch position. ? The door closing motor does not fully close the door but the motor can be heard running. ? The door does not fully close but does partially latch.
A 'Diesel Exhaust Fluid (DEF) dosing malfunction' and/or 'No Engine Restarts message in XXX miles' message may be...
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displayed on the Instrument Cluster (IC). Upon further diagnosis, the technician may find DTC (Diagnostic Trouble Code) P208A-13 and P208C-11 stored in the Powertrain Control Module (PCM).
The customer reports a coolant leak from the engine compartment which is found to originate from the thermostat housing...
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seam.
The engine MIL (Malfunction Indicator Lamp) may be illuminated and a restricted performance message may be displayed.
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Upon further investigation, DTC (Diagnostic Trouble Code) P0299-77 is stored in the Powertrain Control Module (PCM).
Issue: The customer reports a coolant leak from the engine compartment which is found to originate from the thermostat...
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housing seam.
A rattle noise may be evident from the engine compartment and may appear louder while the engine is under load or on overrun.
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The noise may also appear louder when starting the engine from a cold engine.
The engine MIL (Malfunction Indicator Lamp) may be illuminated with DTC (Diagnostic Trouble Code) P0030-29 and/or...
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P2251-13 stored in the Powertrain Control Module (PCM).
A customer may complain of a Check Engine Lamp illumination or poor engine performance
The engine MIL (Malfunction Indicator Lamp) may be illuminated on the Instrument Cluster (IC) with DTC (Diagnostic...
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Trouble Code) P132B-77 stored in the Powertrain Control Module (PCM).
Issue: Customer reports red warning lamp illuminated with a message "SUSPENSION FAULT" "STOP SAFELY" "STOP ENGINE"
Issue: Customer reports red warning lamp illuminated with a message "SUSPENSION FAULT" "STOP SAFELY" "STOP ENGINE"
A Customer may complain of a Check Engine lamp illumination and or rough engine running.
Issue: The customer may experience a Check Engine Light on the instrument cluster and DTC, P2002, stored in the PCM in...
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isolation.
The engine Malfunction Indicator Lamp (MIL) may be illuminated on the Instrument Cluster with Diagnostic Trouble Code...
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(DTC) P0234-77 stored in the Powertrain Control Module (PCM). DTCs P2463-00 and P246B-00 may also be stored.
Issue: Customer has reported an 'Park Brake requires calibration' message on the Instrument Cluster ? message may not be...
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visible when vehicle is in workshop. Vehicle shows ALL of the following 4 DTC?s (the 5th DTC is optional) within the Anti-lock Brake System (ABS) module: C2005-71 - Right actuator ? Actuator Stuck, C2006-71 - Left actuator ? Actuator Stuck, C2007-72 ? Right Motor ? Actuator Stuck open, C2008-72 - Left Motor ? Actuator Stuck open, U3001-77 ? Control Module Improper Shutdown ? Commanded position not available (Optional)
Issue: The customer reports a coolant leak from the engine compartment which is found to originate from the thermostat...
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housing seam.
A rattle noise may be evident from the engine compartment and may appear louder while the engine is under load or on overrun.
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The noise may also appear louder when starting the engine from a cold engine.
The engine MIL (Malfunction Indicator Lamp) may be illuminated with DTC (Diagnostic Trouble Code) P0030-29 and/or...
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P2251-13 stored in the Powertrain Control Module (PCM).
A customer may complain of a Check Engine Lamp illumination or poor engine performance
The engine MIL (Malfunction Indicator Lamp) may be illuminated on the Instrument Cluster (IC) with DTC (Diagnostic...
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Trouble Code) P132B-77 stored in the Powertrain Control Module (PCM).
Issue: Customer reports red warning lamp illuminated with a message "SUSPENSION FAULT" "STOP SAFELY" "STOP ENGINE"
A Customer may complain of a Check Engine lamp illumination and or rough engine running.
Issue: The customer may experience a Check Engine Light on the instrument cluster and DTC, P2002, stored in the PCM in...
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isolation.
The engine Malfunction Indicator Lamp (MIL) may be illuminated on the Instrument Cluster with Diagnostic Trouble Code...
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(DTC) P0234-77 stored in the Powertrain Control Module (PCM). DTCs P2463-00 and P246B-00 may also be stored.
Issue: Customer has reported an 'Park Brake requires calibration' message on the Instrument Cluster ? message may not be...
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visible when vehicle is in workshop. Vehicle shows ALL of the following 4 DTC?s (the 5th DTC is optional) within the Anti-lock Brake System (ABS) module: C2005-71 - Right actuator ? Actuator Stuck, C2006-71 - Left actuator ? Actuator Stuck, C2007-72 ? Right Motor ? Actuator Stuck open, C2008-72 - Left Motor ? Actuator Stuck open, U3001-77 ? Control Module Improper Shutdown ? Commanded position not available (Optional)
A customer may complain of a check engine lamp in the instrument cluster and/or poor engine performance
The engine Malfunction Indicator Lamp (MIL) may be illuminated with Diagnostic Trouble Code (DTC) P0030-29 and/or...
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P2251-13 stored in the Powertrain Control Module (PCM).
Issue: Oil leaking between the automatic transmission and transfer case which is currently being misdiagnosed leading to repeat repairs, i.e.
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leaks incorrectly being identified as coming from the rear transmission oil seal or sump. Oil weeps through the aluminium of the casing in the base of the pocket around where the steel D clutch tube is embedded, refer to attached file.
A potential issue has been identified on a limited number of vehicles within the listed Affected Vehicle Range where the...
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direct pressure sensing valve within the Air Conditioning (A/C) compressor becomes stuck and cannot respond to changing demands for A/C compressor displacement. The vehicle continues to operate; however, the function of the climate system is compromised by the failure mode. The customer may report a number of symptoms: cycling temperature within the passenger compartment, too cold, too hot, and/or odor ingress.
A potential issue has been identified on a limited number of vehicles within the listed Affected Vehicle Range where the...
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direct pressure sensing valve within the Air Conditioning (A/C) compressor becomes stuck and cannot respond to changing demands for A/C compressor displacement. The vehicle continues to operate; however, the function of the climate system is compromised by the failure mode. The customer may report a number of symptoms: cycling temperature within the passenger compartment, too cold, too hot, and/or odor ingress.
Issue: Oil leaking between the automatic transmission and transfer case assemblies which in some instances is being...
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misdiagnosed potentially leading to repeat repairs, for example leaks incorrectly being identified as coming from the rear transmission oil seal or oil pan. Oil weeps through the aluminium casing in the rear extension housing of the transmission in the base of the pocket around where the steel D clutch steel tube is embedded. Affected Vin Range (LG) Range Rover ? 347117 - 397068 (LW) Range Rover Sport ? 148715 - 199999 (LW) Range Rover Sport - 400000 - 404939 (LW) Range Rover Sport ? 683503 - 699999 (LR) Discovery ? 013353 - 064732
The engine Malfunction Indicator Lamp (MIL) may be illuminated on the Instrument Cluster (IC) with Diagnostic Trouble...
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Code (DTC) P132B-77 stored in the Powertrain Control Module (PCM).
Issue: Customer has reported an 'Park Brake requires calibration' message on the Instrument Cluster ? message may not be...
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visible when vehicle is in workshop. Vehicle shows ALL of the following 4 DTC?s (the 5th DTC is optional) within the Anti-lock Brake System (ABS) module: C2005-71 - Right actuator ? Actuator Stuck; C2006-71 - Left actuator ? Actuator Stuck; C2007-72 ? Right Motor ? Actuator Stuck open; C2008-72 - Left Motor ? Actuator Stuck open; U3001-77 ? Control Module Improper Shutdown ? Commanded position not available (Optional)
Jaguar Land Rover North America Front Desk Engineering would like to inform all Pathfinder users about an emerging...
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concern being tracked via technical helpline cases and EPQR submissions. When attempting to perform a complete PDI on 18MY Jaguar F-PACE or 18MY Land Rover Range Rover Velar models, a communication error between Telematics Control Unit (TCU) and JLR's Connected Car Server may leave the Telematics system deactivated. This issue is still under investigation and the root cause is not fully understood, but we have compiled an interim strategy to expedite a solution for circumstance based on TA cases where effective results have been achieved. Please see the attached PDF with detailed interim instructions for processing these vehicles. We apologize for any inconvenience this may have caused recently, and once a formal solution has been released this alert will be updated with appropriate details
A rattle noise may be evident from the engine compartment and/or the engine Malfunction Indicator Lamp (MIL) may be...
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illuminated on the Instrument Cluster. Upon further investigation, Diagnostic Trouble Codes (DTCs) P052A-00, P0011-71, and/or P000A-00 are found stored in the Powertrain Control Module (PCM).
Electrical
143 bulletinsPowertrain Control Module (PCM) Software Update
Body Control Module (BCM) does not fully meet US importation requirements.
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The BCM requires replacement with a new component which fully meets the US importation requirements.
Powertrain Control Module (PCM) Software Update
Body Control Module (BCM) does not fully meet US importation requirements.
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The BCM requires replacement with a new component which fully meets the US importation requirements.
A concern has been identified on certain JLR vehicles, where the Body Control Module (BCM) does not fully meet US importation requirements.
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The requires BCM replacement with a new component which fully meets the US importation requirements.
Powertrain Control Module (PCM) Software Update
A concern has been identified on certain JLR vehicles, where the Body Control Module (BCM) does not fully meet US importation requirements.
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The requires BCM replacement with a new component which fully meets the US importation requirements.
Grid lines are no longer showing in reverse camera image after software update to IPMB camera module.
Body Control Module (BCM) does not fully meet US importation requirements.
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The BCM requires replacement with a new component which fully meets the US importation requirements.
Leaking windshield that caused the water ingress on the electrical component.
Powertrain Control Module (PCM) Software Update
A concern has been identified on certain JLR vehicles, where the Body Control Module (BCM) does not fully meet US importation requirements.
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The requires BCM replacement with a new component which fully meets the US importation requirements.
A concern has been identified on certain JLR vehicles, where the Body Control Module (BCM) does not fully meet US importation requirements.
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The requires BCM replacement with a new component which fully meets the US importation requirements.
BCM replacement with a new component which fully meets the US importation requirements.
POWERTRAIN CONTROL MODULE SOFTWARE UPDATE
A concern has been identified on certain JLR vehicles, where the Body Control Module (BCM) does not fully meet US importation requirements.
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The requires BCM replacement with a new component which fully meets the US importation requirements.
The BCM requires replacement with a new component which fully meets the US importation requirements.
Powertrain Control Module (PCM) Software Update
Powertrain Control Module (PCM) Update
Body Control Module (BCM) does not fully meet US importation requirements.
Powertrain Control Module (PCM) Update
Fuel Pump Driver Module Inoperative
Powertrain Control Module (PCM) Software Update
Powertrain Control Module (PCM) Update
A concern has been identified on certain JLR vehicles, where the Body Control Module (BCM) does not fully meet US importation requirements.
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The requires BCM replacement with a new component which fully meets the US importation requirements.
Powertrain Control Module (PCM) Update
A concern has been identified on certain JLR vehicles, where the Body Control Module (BCM) does not fully meet US importation requirements.
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The requires BCM replacement with a new component which fully meets the US importation requirements.
concern has been identified on certain JLR vehicles, where the Body Control Module (BCM) does not fully meet US importation requirements.
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The requires BCM replacement with a new component which fully meets the US importation requirements.
Startup battery keeps draining / Vehicle will not start
Powertrain Control Module (PCM) Update
Battery low warning displayed on instrument cluster and/or no-start
POWERTRAIN MODULE CONTROL (PCM) UPDATE
POWERTRAIN MODULE CONTROL (PCM) UPDATE
When connected toa diagnostic scan tool during the California SMOG test, the Powertrain Control Module (PCM) incorrectly...
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reports the monitor readiness status as 'not supported'.
Battery low warning displayed on instrument cluster and/or no-start.
Customer reports of 12V battery issues.
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These range from battery low warning displayed to no-start.
PHEV cooling circuit expansion tank level low or HV battery warning message displayed.
Tailgate anti-trap sensors are being replaced for power tailgates not power folding due to a false signal.
Powertrain Control Module (PCM) Software Update SUSPENDED
Chassis Control Module (CHCM) Suspension Warning on Cluster
MHEV DC/DC CONVERTER NOISY, LOW BATTERY WARNING ILLUMINATED.
CHASSIS CONTROL MODULE (CHCM) SUSPENSION WARNING ON CLUSTER
CHASSIS CONTROL MODULE (CHCM) SUSPENSION WARNING ON CLUSTER
All New Range Rover 5.0 V8 Gasoline Oxygen Sensors
Powertrain Control Module (PCM) Incorrect Calibration
A customer may report that the heel rest for the 2nd row executive seats is not operating properly.
Customer reports numerous concerns, such as low battery warning message on startup, or vehicle will not start after...
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sitting.
A customer may report that the heel rest for the 2nd row executive seats is not operating properly.
4X4I SCREEN The screen will show the correct pitch and roll angle of the vehicle APPLE CARPLAY Turn by turn voice...
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guidance will now work in Apple CarPlay Maps INSTRUMENT PANEL CLUSTER CONTROL MODULE B (IPCB) When playing FM radio source the IPCB will no longer show a Gray background COMPASS VIEW The north indicator "N" in compass view will be updated when there is a theme change HOTSPOT CONNECTIVITY Improved stability of Hotspot functionality DVD Improved stability of DVD functionality ELECTRIC VEHICLE (EV) CHARGING Charging port will flash green instead of blue when charging MEDIA PLAYER Album art is now available in media library STEERING WHEEL CONTROLS Improved stability of Steering wheel control functionality after using rear media feature REAR SEAT ENTERTAINMENT (RSE) Video can now be played on both rear screens at the same time In the rear right screen, the text for passenger and driver seats are no longer swapped in German SELF-LEARNING CAR Improved stability of self learning car mode SETTINGS In the Chattanooga region in USA near the Eastern/Central time zone border the infotainment time is now no longer 1 hour behind in Auto mode Telematic Control Unit Module (TCU) installation popup will no longer display message in English while the language is set to Chinese SYSTEM Improved stability on start up TIMED CLIMATE Timed climate icon will no longer appear on Interactive Display Module 'A' (IDMA) while vehicle is in motion
Electric Vehicle (EV) mode & High Voltage Charging not available
Electric Vehicle (EV) mode & High Voltage Charging not available
Electrically Deployable Tow Bar Will Not Move When Requested
Head Lamp Module DTCs - A customer may report a lamp fault displays on the message center.
Interactive Control Display Module (ICDM) - Purple Line Flickering
When attempting to complete the Replace ECU application for the Occupant Classification System Module (OCS) the application fails.
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The error message The following error was encountered: is displayed to the user.
The Interactive Control Display Module (ICDM) may not be operating as expected.
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A purple line can be seen flickering on the lower edge of the ICDM.
The Interactive Control Display Module (ICDM) may not be operating as expected, and may be blank or flickering.
The MIL is illuminated on the IPC with Diagnostic Trouble Code(s) (DTC) P0234-77 stored in the Powertrain Control Module...
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(PCM) which may be accompanied with DTCs P2463-00 and P246B-00.
TDV6 16-18MYMY3.0L TDV6 equipped vehicles have a MIL and Restricted Performance on the instrument cluster and P0234-77...
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stored in the PCM
Quiescent battery drain due to TCU module.
There are multiple issues in regards to the manufacturing process of the Image Processing Module A from the supplier...
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Bosch, or the Central Configuration learn in.
The Diagnostic Trouble Code (DTC) U3000-96 ? Component Internal Failure can be stored in the Image Processing Module B...
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(IPMB) with no functional effect on the vehicle or camera system.
Issue: A potential concern has been identified on specific vehicles within the Vehicle Identification Number (VIN) range detailed below.
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Range Rover (LG) 2018-2019 Model Year Vin Range: LG343646 to LG567594 Range Rover Sport (LW) 2018 Model Year Vin Range: LW146054 to LW199986 Range Rover Sport (LW) 2018-2019 Model Year Vin Range: LW800038 to LW876084 Plug-in Hybrid Electric Vehicles (PHEVs) are experiencing depletion of the 12v start-up battery whilst charging the PHEV battery.
A potential issue has been identified on a limited number of Land Rover vehicles within the listed Affected Vehicle...
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where the evaporative leak monitor function within the Powertrain Control Module (PCM) contains a software error Range.
A potential issue has been identified on a limited number of Land Rover vehicles within the listed Affected Vehicle...
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where the evaporative leak monitor function within the Powertrain Control Module (PCM) contains a software error Range.
Diagnostic Trouble Code (DTC) U210A-27 and/ or C1A24-64 observed in the Chassis Control Module (CHCM) during diagnosis,...
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leading to unnecessary replacement of the air suspension compressor. Please note that the DTCs do not generate an air suspension fault on the instrument cluster or display any vehicle symptoms.
A potential issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle Range where the...
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evaporative leak monitor function within the Powertrain Control Module (PCM) contains a software error.
A customer may report that one or more of the capacitive buttons on the lower Interactive Control Display Module (ICDM)...
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are activating involuntarily when not selected. Affecting InControl Touch Pro Duo infotainment systems only.
A potential issue has been identified on a limited number of Land Rover vehicles within the listed Affected Vehicle...
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where the evaporative leak monitor function within the Powertrain Control Module (PCM) contains a software error Range.
A potential issue has been identified on a limited number of Land Rover vehicles within the listed Affected Vehicle...
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where the evaporative leak monitor function within the Powertrain Control Module (PCM) contains a software error Range.
Diagnostic Trouble Code (DTC) U210A-27 and/ or C1A24-64 observed in the Chassis Control Module (CHCM) during diagnosis,...
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leading to unnecessary replacement of the air suspension compressor. Please note that the DTCs do not generate an air suspension fault on the instrument cluster or display any vehicle symptoms.
A potential issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle Range where the...
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evaporative leak monitor function within the Powertrain Control Module (PCM) contains a software error.
After an Infotainment Master Control Module (IMC) software update: Phone will not connect via Bluetooth, Voice commands...
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no longer work
Intermittently flat battery complaint.
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All terrain response switchpack LEDs flashing
Heated seats don?t function, after installing a new Seat Heater Control module.
A loss of audio functions may occur and/or the vehicle startup battery may be discharged and/or a loss of sound from the...
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audio system and parking aid system may be evident. Plug-in Hybrid Electric Vehicle (PHEV) vehicles may display a warning message indicating the AVAS (Acoustic Vehicle Alert System) is not available.
During Pre Delivery Inspection (PDI) it may not be possible to activate the Telematics Control Module (TCU) or customers...
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may complain that SOS Limited Functionality is displayed on the Instrument Cluster (IC). Both scenarios will be accompanied with Diagnostic Trouble Code (DTC) U2109-09 (Back up Battery Component Failures) stored in the TCU.
Variations of DTC P0087 are stored in the PCM for the fuel rail pressure sensor.
Repeated flat battery reported but measured quiescent current drain within the expected range (< 30 mA)
Intermittently flat battery complaint.
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All terrain response switchpack LEDs flashing.
Following a successful update to InControl Touch Pro 18D using PATHFINDER, the parts look up table for the Infotainment...
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Master Controller (IMC) may show that the module is still not up to date.
Vehicles may exhibit a no start complaint due to a repetitive intermittent flat battery.
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Initial diagnosis shows no fault found or no measurable quiescent drain.
The lower Interactive Control Display Module (ICDM) may delaminate.
After an Infotainment Master Control Module (IMC) software update: Phone will not connect via Bluetooth Voice commands...
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no longer work
A customer may raise a concern with the Malfunction Indicator Lamp Illuminated on the instrument cluster with no driveability concern.
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During interrogation DTC?s P054A-00, P0014-71, P000B-00 and/or P0341-00 and P054A-00 will be stored within the Powertrain Control Module (PCM).
Intermittently flat battery complaint.
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All terrain response switchpack LEDs flashing.
Following a successful update to InControl Touch Pro 18D using PATHFINDER, the parts look up table for the Infotainment...
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Master Controller (IMC) may show that the module is still not up to date.
Vehicles may exhibit a no start complaint due to a repetitive intermittent flat battery.
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Initial diagnosis shows no fault found or no measurable quiescent drain.
The lower Interactive Control Display Module (ICDM) may delaminate.
After an Infotainment Master Control Module (IMC) software update: Phone will not connect via Bluetooth Voice commands...
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no longer work
A customer may raise a concern with the Malfunction Indicator Lamp Illuminated on the instrument cluster with no driveability concern.
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During interrogation DTC?s P054A-00, P0014-71, P000B-00 and/or P0341-00 and P054A-00 will be stored within the Powertrain Control Module (PCM).
The lower Interactive Control Display Module (ICDM) may delaminate.
During Pre Delivery Inspection (PDI) it may not be possible to activate the Telematics Control Module (TCU) or customers...
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may complain that SOS Limited Functionality is displayed on the Instrument Cluster (IC). Both scenarios will be accompanied with Diagnostic Trouble Code (DTC) U2109-09 (Back up Battery Component Failures) stored in the TCU.
A customer may report one or more Body Control Module (BCM) outputs not functioning.
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Examples of these may include: Exterior lighting, Interior lighting, Sun roof blinds, Steering Wheel Adjust, Eco stop start etc... One or more of these symptoms may be accompanied by DTC U1000-00 (Solid State Driver Protection Active - Driver Disabled) present in the BCM. If DTC U1000-00 is not present in the BCM do not continue with this SSM. Continue to diagnose and repair the inoperative BCM output as necessary using Topix as a guide.
A customer may raise a concern with the Malfunction Indicator Lamp Illuminated on the instrument cluster with no driveability concern.
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During interrogation DTC?s P054A-00, P0014-71, P000B-00 and/or P0341- 00, P054A-00, P0303-00 and P0302-00 will be stored within the Powertrain Control Module (PCM).
A customer may raise a concern with the Malfunction Indicator Lamp Illuminated on the instrument cluster with no driveability concern.
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During interrogation DTC?s P054A-00, P0014-71, P000B-00 and/or P0341- 00, P054A-00, P0303-00 and P0302-00 will be stored within the Powertrain Control Module (PCM).
Rear seat armrest cubby box lid breaking at the hinge point.
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(Executive seat style only).
Customer may see message on the Instrument cluster stating "Air suspension not in customer mode" Technician finds...
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diagnostic trouble code (DTC) U3000-05 logged in the Chassis Control Module (CHCM) Vehicle suspension is in tight tolerance mode
Issue: A customer may report an audible sound (groan type noise) from under bonnet immediately after the vehicle is...
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unlocked and the vehicle stationary. The sound will extinguish after several seconds and is generated by the Acoustic Vehicle Alert System (AVAS) sounder fitted to Plug-in Hybrid Electric vehicles (PHEV). The AVAS is located behind the grille at the front of the vehicle. Cause: Software error in the Audio Amplifier Module (AAM) related to a communication timing error during wake up when vehicle is
Issue: A customer may report an audible sound (groan type noise) from under bonnet immediately after the vehicle is...
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unlocked and the vehicle stationary. The sound will extinguish after several seconds and is generated by the Acoustic Vehicle Alert System (AVAS) sounder fitted to Plug-in Hybrid Electric Vehicles (PHEV). The AVAS is located behind the grille at the front of the vehicle. Cause: Software error in the Audio Amplifier Module (AAM) related to a communication timing error during wake up when vehicle is unlocked.
Issue: A Technician will find the following Diagnostic Trouble Code (DTC) relevant to catalyst system efficiency,...
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P0420-00 stored in the Powertrain Control Module (PCM). The Malfunction Indicator Lamp (MIL) could also be illuminated.
A 'Traction Reduced' warning message may be displayed on the Instrument Cluster and a 'juddering' noise may be heard...
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when the steering is in the full lock position, such as during low-speed maneuvers and parking. Upon further diagnosis, the technician may find DTC (Diagnostic Trouble Code) U2000-4B stored in the Rear Differential Control Module (RDCM).
A customer may report the back lighting on the ATCM is dim.
Battery draining overnight
A 'Hood open' message may be displayed on the Instrument Cluster (IC) or the security system status indicator may give...
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an audible warning to indicate that the hood is not latched correctly. Upon further inspection, the hood is correctly latched.
The lower Interactive Control Display Module (ICDM) may delaminate.
Issue: Following what appears to be a successful software update to the Remote Function Actuator (RFA) or replacement...
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module using Pathfinder or Symptom Driven Diagnostics (SDD) the module appears to be unresponsive to any further diagnostic commands or smart key remote operation.
Issue: A Technician will find the following Diagnostic Trouble Code (DTC) relevant to catalyst system efficiency,...
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P0420-00 stored in the Powertrain Control Module (PCM). The Malfunction Indicator Lamp (MIL) could also be illuminated. Affected vehicle vin ranges as follows ? Range Rover Sport (LW) AJ200P PHEV ? 146054 onwards. Range Rover (LG) AJ200P PHEV ? 343646 onwards
A 'Traction Reduced' warning message may be displayed on the Instrument Cluster and a 'juddering' noise may be heard...
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when the steering is in the full lock position, such as during low speed maneuvers and parking. Upon further diagnosis, the technician may find Diagnostic Trouble Code (DTC) U2000-4B stored in the Rear Differential Control Module (RDCM).
Issue: While carrying out the Pre Delivery Inspection (PDI) using Pathfinder it may be found that the passive start and...
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lock/ unlock functionality using the key remote is not operating. The message ?Smart key not found? may also appear on the Instrument Cluster. In addition the Diagnostic Trouble Codes DTCs B1DDB-55 and B1DE4-55 are stored in the Body Control Module (BCM)
A 'Traction Reduced' warning message may be displayed on the Instrument Cluster and a 'juddering' noise may be heard...
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when the steering is in the full lock position, such as during low-speed maneuvers and parking. Upon further diagnosis, the technician may find DTC (Diagnostic Trouble Code) U2000-4B stored in the Rear Differential Control Module (RDCM).
A customer may report the back lighting on the ATCM is dim.
Battery draining overnight
A 'Hood open' message may be displayed on the Instrument Cluster (IC) or the security system status indicator may give...
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an audible warning to indicate that the hood is not latched correctly. Upon further inspection, the hood is correctly latched.
The lower Interactive Control Display Module (ICDM) may delaminate.
Issue: A customer may report an audible sound (groan type noise) from under bonnet immediately after the vehicle is...
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unlocked and the vehicle stationary. The sound will extinguish after several seconds and is generated by the Acoustic Vehicle Alert System (AVAS) sounder fitted to Plug-in Hybrid Electric vehicles (PHEV). The AVAS is located behind the grille at the front of the vehicle. Cause: Software error in the Audio Amplifier Module (AAM) related to a communication timing error during wake up when vehicle is
Issue: A customer may report an audible sound (groan type noise) from under bonnet immediately after the vehicle is...
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unlocked and the vehicle stationary. The sound will extinguish after several seconds and is generated by the Acoustic Vehicle Alert System (AVAS) sounder fitted to Plug-in Hybrid Electric Vehicles (PHEV). The AVAS is located behind the grille at the front of the vehicle. Cause: Software error in the Audio Amplifier Module (AAM) related to a communication timing error during wake up when vehicle is unlocked.
Issue: A Technician will find the following Diagnostic Trouble Code (DTC) relevant to catalyst system efficiency,...
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P0420-00 stored in the Powertrain Control Module (PCM). The Malfunction Indicator Lamp (MIL) could also be illuminated.
Issue: Following what appears to be a successful software update to the Remote Function Actuator (RFA) or replacement...
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module using Pathfinder or Symptom Driven Diagnostics (SDD) the module appears to be unresponsive to any further diagnostic commands or smart key remote operation.
Issue: A Technician will find the following Diagnostic Trouble Code (DTC) relevant to catalyst system efficiency,...
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P0420-00 stored in the Powertrain Control Module (PCM). The Malfunction Indicator Lamp (MIL) could also be illuminated. Affected vehicle vin ranges as follows ? Range Rover Sport (LW) AJ200P PHEV ? 146054 onwards. Range Rover (LG) AJ200P PHEV ? 343646 onwards
A 'Traction Reduced' warning message may be displayed on the Instrument Cluster and a 'juddering' noise may be heard...
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when the steering is in the full lock position, such as during low speed maneuvers and parking. Upon further diagnosis, the technician may find Diagnostic Trouble Code (DTC) U2000-4B stored in the Rear Differential Control Module (RDCM).
Issue: While carrying out the Pre Delivery Inspection (PDI) using Pathfinder it may be found that the passive start and...
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lock/ unlock functionality using the key remote is not operating. The message ?Smart key not found? may also appear on the Instrument Cluster. In addition the Diagnostic Trouble Codes DTCs B1DDB-55 and B1DE4-55 are stored in the Body Control Module (BCM)
Issue: A customer may report an audible sound (groan type noise) from under bonnet immediately after the vehicle is...
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unlocked and the vehicle stationary. The sound will extinguish after several seconds and is generated by the Acoustic Vehicle Alert System (AVAS) sounder fitted to Plug-in Hybrid Electric vehicles (PHEV). The AVAS is located behind the grille at the front of the vehicle. Cause: Software error in the Audio Amplifier Module (AAM) related to a communication timing error during wake up when vehicle is unlocked. Action: if a customer reports the concern please reconfigure the existing AAM using Pathfinder P170.
Issue: A customer may report an audible sound (groan type noise) from under bonnet immediately after the vehicle is...
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unlocked and the vehicle stationary. The sound will extinguish after several seconds and is generated by the Acoustic Vehicle Alert System (AVAS) sounder fitted to Plug-in Hybrid Electric Vehicles (PHEV). The AVAS is located behind the grille at the front of the vehicle. Cause: Software error in the Audio Amplifier Module (AAM) related to a communication timing error during wake up when vehicle is unlocked.
Issue: A Technician will find the following Diagnostic Trouble Code (DTC) relevant to catalyst system efficiency,...
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P0420-00 stored in the Powertrain Control Module (PCM). The Malfunction Indicator Lamp (MIL) could also be illuminated.
Issue: A customer may report that intermittently a ?Low battery warning? message is displayed on the Instrument Cluster...
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message centre, when the vehicle ignition is switched on after the vehicle has been parked overnight. In addition a clicking noise may be heard from the Rear Junction Box when the ignition is switched on.
Issue: The Touch Screen (TS) also known as Front Control Display Interface Module (FCDIM) or High Level Display Front...
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(HLDF) on occasions may fail to download software correctly resulting in no communications with the module and blank screen.
Issue The technician may notice that the All Terrain Control Module (ATCM) shows offline within the ECU diagnostics menu, of Pathfinder.
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The concern prevents the technician from using Pathfinder to diagnose or rectify concerns with the ATCM
In the event that a SRS firing circuit is found to be damaged, please refer to SCN JLRP00128 and TOPIx (workshop manual...
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section 418-02 - Description and Operation ? Diagnosis and Testing) for the updated wiring repair standard and guidelines.
A potential issue has been identified on a limited number of vehicles within the listed Affected Vehicle Range where it...
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is not always possible to operate the controls on the lower Interactive Control Display Module (ICDM) and the Interactive Display Module ?A? (IDMA) will keep flickering off/on with the deployment of the Touchscreen. This issue is more prevalent at colder temperatures and the Touchscreens will remain in this condition for the complete drive cycle.
This Service Action supersedes Update Prior to Sale UPS0418 with immediate effect.
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An issue has been identified on certain vehicles within the listed Affected Vehicle Range where it is not always possible to operate the controls on the lower Interactive Control Display Module (ICDM) and that the Interactive Display Module 'A' (IDMA) will keep flickering off/on with the deployment of the Touchscreen. This issue is more prevalent at colder temperatures and the Touchscreens will remain in this condition for the complete drive cycle.
Issue: A customer may report that the Satellite Navigation and text message voice feedback accent does not play back in...
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?American English? at the next ignition cycle, following selection on the language settings menu. The settings menu will correctly display ?American English? however the voice play back will be in ?British English?. If ?American English? is reselected in the settings menu the voice playback will revert back to ?American English? for current ignition cycle only. The concern will only occur when ?American English? is selected on 2018MY only, all other language settings are not affected.
Customers report the ECO Stop/Start is not working.
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Retailers are testing the primary battery using the Midtronics EXP-1080 tester which is reporting the battery is serviceable. The vehicle then returns with the same Customer concern of ECO Stop/Start inoperative. If a Midtronics GRX-3080 is used, the primary battery fails the test. Replacement of the primary battery resolves the concern.
Issue: L405, L494 and L462 wheel speed sensor harness routing changed for 18MY.
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The routing shown in Topix is incorrect
Issue: L405, L494 and L462 wheel speed sensor harness routing changed for 18MY.
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The routing shown in Topix is incorrect
Issue: L405, L494 and L462 wheel speed sensor harness routing changed for 18MY.
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The routing shown in Topix is incorrect
Issue: L405, L494 and L462 wheel speed sensor harness routing changed for 18MY.
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The routing shown in Topix is incorrect
Issue: JLR are currently investigating 'Traction Reduced' message displayed on the Instrument Cluster (IC) message...
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center and DTC U2000-4B logged within the Rear Differential Control Module (RDCM).
Issue: JLR are currently investigating 'Traction Reduced' message displayed on the Instrument Cluster (IC) message...
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center and DTC U2000-4B logged within the Rear Differential Control Module (RDCM).
Issue: JLR are currently investigating 'Traction Reduced' message displayed on the Instrument Cluster (IC) message...
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center and DTC U2000-4B logged within the Rear Differential Control Module (RDCM).
Issue: JLR are currently investigating 'Traction Reduced' message displayed on the Instrument Cluster (IC) message...
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center and DTC U2000-4B logged within the Rear Differential Control Module (RDCM).
Issue: Unable to resolve all customer concerns after successful recharge of a vehicle's primary or secondary battery.
Issue: At PDI or at normal service, the dealer may find DTC - U3000 - 49 Control Module internal electronic failure *...
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recorded in the Side Object Detection Left (SODL) or Side Object Detection Right(SODR) without any customer impact on the Blind Spot Monitor features.
Other
143 bulletinsSmart Key Deactivated message on instrument cluster and unable to start their vehicle
AUTOFRED APPROVAL COSMETIC DEFECT ON IDMA AND ICDM
Vehicle Will Not Charge
Low speed front end driveline clunk - V8
Low speed front end driveline clunk - V8
LOW SPEED FRONT END DRIVELINE CLUNK
LOW SPEED FRONT END DRIVELINE CLUNK
SOS LIMITED AVAILABILITY SOS NOT AVAILABLE
DEPLOYABLE TOW BAR WILL NOT DEPLOY OR STOW.
Driveline Noise or Vibration
Lack/Loss of Power
Lack/Loss of Power
Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions), SOS...
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malfunction, Erroneous E-Call Trigger
ACCESSORY DASHBOARD CAMERA INOPERATIVE
A customer may report a rattle tyle noise from the front seat base area.
A customer may report that the 2nd row seat does not recline.
A customer may report that the load through center seat does not fold properly
Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions), SOS...
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malfunction, Erroneous E-Call Trigger
A customer may report a rattle tyle noise from the front seat base area.
A customer may report that the 2nd row seat does not recline.
A customer may report that the load through center seat does not fold properly.
Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions), SOS...
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malfunction, Erroneous E-Call Trigger
Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions), SOS...
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malfunction, Erroneous E-Call Trigger
SOS limited availability / SOS Not available
Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions), SOS...
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malfunction, Erroneous E-Call Trigger
Seat Mounted Seat Switches Not Working
Technical Bulletin: Fixed Side Step 'Rattle' Noise onwards
Technical Bulletin: Unable To Release Valet Mode Upon Correct PIN Entry onwards
Front Radiator Grille Discolored
Oil Level Gauge (Dipstick) markings incorrect.
Oil Level Gauge (Dipstick) markings incorrect.
Connectivity functions are no longer working.
Key remote functions and/or passive entry stopped working.
A customer may report a rattle noise coming from the front seat area.
There is a fluid leak on the ground.
RESCINDED - Second Row Seating Center Arm Rest Operating Handle Adrift/Broken - RESCINDED
InControl Touch Pro features may not function as expected.
Pivi IP27.1 (OS 2.0.6)
TCU v19.2
Pivi IP27.2 (OS 2.0.6)
TCU v19.2
Damage/marking may be evident on the surface of the Instrument Cluster (IPC) lens.
Customers report a vibration felt through the base of the drivers seat and are visually able to see the upper section of...
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the passenger seat shaking.
On with the air ionization feature, high pitch whistle noise may be evident from the passenger compartment center air...
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vents.
Driveline Noise Concerns
Range Rover (L405), Range Rover Sport (L494), Discovery (L462), V8 S/C 5.0L PETROL and V8 N/A 5.0L PETROL Electronic...
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Locking Rear Differentials - Noisy
Active Stabilization System - Rattle/Clunk Noise on Uneven Road Surfaces
A customer may report a hum/ groan type noise in the cabin when coming from under the vehicle.
A customer may report a hum/ groan type noise in the cabin when coming to a stop.
There is a noise on turns.
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There is a judder from the vehicle.
The heated seat feature may not operate as expected and a customer may express one of the follow concerns: The heated...
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seat temperature is slow to increase after the feature is turned on. The heated seat temperature does not decrease after the feature is turned off.
Customer may report that the heated seats are slow to warm or cool off.
Restricted Performance is on the Instrument Cluster.
A customer may report a hum/groan type noise in the cabin when coming to a stop.
Customer states the vehicle will not start.
Web Browser functionality is not available.
Voice control is not able to locate destination entry.
SOTA download does not complete first time through
Customer may state the adaptive speed control is inoperative There is a Forward Alert message on the Instrument Cluster...
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(IC)
Customer states the vehicle will not start
The air flow from the front air vents has become reduced.
Customer states the vehicle will not start.
A momentary delayed throttle response may be experienced when accelerating from low vehicle speed.
Customer states the vehicle will not start.
TCU_3 Programming failures
Customer states the vehicle will not start
Not able to hear incoming calls with iPhone at iOS 12.2 / 12.3 softw
TCU_3 Programming failures
Customer states the vehicle will not start.
TCU_3 Programming failures
Customer may report a humming noise from under the vehicle.
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Technical
TCU_3 programming failures
There is a hesitation when accelerating from a stop or rolling stop.
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The vehicle has a lag when pressing the gas then will jump and accelerate
A rattle/vibration noise may be evident from under the vehicle when driving on an uneven road surface.
A potential issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle Range where an...
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unexpected alarm activation (with the vehicle locked) occurs and/or the vehicle cannot be locked.
TCU_3 programming failures
Damage/marking may be evident on the surface of the IPC (Instrument Cluster) lens.
Poor quality from Voice Control.
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Poor quality from Voice Command
There is a hesitation when accelerating from a stop or rolling stop.
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The vehicle has a lag when pressing the gas then will jump and accelerate.
On with the air ionization feature, high pitch whistle noise may be evident from the passenger compartment center air...
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vents.
InControl Touch Pro Inoperative
There is a hesitation when accelerating from a stop or rolling stop.
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The vehicle has a lag when pressing the gas then will jump and accelerate
Customers may complain of connectivity issues when attempting to use InControl features which require mobile data.
The second row seat armrest may stop moving when being deployed or stowed.
InControl Touch Pro Inoperative
There is a hesitation when accelerating from a stop or rolling stop.
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The vehicle has a lag when pressing the gas then will jump and accelerate
Customers may complain of connectivity issues when attempting to use InControl features which require mobile data.
The second row seat armrest may stop moving when being deployed or stowed.
There is a hesitation when accelerating from a stop or rolling stop The vehicle has a lag when pressing the gas then...
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will jump and accelerate
InControl Touch Pro Inoperative
A rattle/vibration noise may be evident from under the vehicle when driving on an uneven road surface.
An issue has been identified on a limited number of Land Rover vehicles within the listed Affected Vehicle Range where...
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unexpected alarm activation with the vehicle locked occurs and/or the vehicle cannot be locked.
A potential issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle Range where...
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unexpected alarm activation with the vehicle locked occurs and/or the vehicle cannot be locked.
SIM card does not latch in SIM slot or cannot be read.
SIM card does not latch in SIM slot or cannot be read.
Smart Key handset will not lock or unlock the vehicle unless within close proximity
Smart Key handset will not lock or unlock the vehicle unless within close proximity
A potential issue has been identified on a limited number of Land Rover vehicles within the listed Affected Vehicle...
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Range where when raising the deployable floor console, the console may stop short of the fully stowed condition, preventing it being used as a seating position.
An issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle Range where when raising...
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the deployable floor console, the console may stop short of the fully stowed condition, preventing it being used as a seating position.
Upon delivery of the vehicle, it is noted the vehicle will start without holding the RF key by the IAU
A customer may complain of a lack of power when accelerating from a ?rolling stop?
Issue: Customers may report that the Stop Start function is intermittently not working for long periods of time during a...
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drive cycle.
A customer may report intermittent or permanent poor operational range of the smart key remote when the lock/ unlock...
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button is pressed on 2018MY only Range Rover, Range Rover Sport, Discovery. Any of the following symptoms may be present. Smart key not found appears on Instrument Cluster intermittently. Key remote will only lock/ unlock the vehicle when close to the vehicle approximately 1 metre to 10 metres.
A customer may report that the second row seat armrest is not operating properly.
A customer may complain of a no start condition
The second row seat armrest may stop moving when being deployed or stowed.
Damage/marking on the surface of the Instrument Cluster (IC) lens.
Issue: Customers / Dealers may report a concern with the condition of Seat Covers
Issue: This SSM is to support the description provided in Technical Bulletin LTB00631 for compact key low level repair.
Customersmay report that the second row seat folding feature is not operating as expected.
Poor RF receiver range
Issue: Retailers and POE reporting staining on headlining and other interior fabric upholstery.
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including roller blind type load space cover housing and PVC blind material.
The front row passenger seat headrest and/or second row seats may not fold/operate as expected.
A customer may report that the second row seat armrest is not operating properly.
A customer may complain of a no start condition
The second row seat armrest may stop moving when being deployed or stowed.
Damage/marking on the surface of the Instrument Cluster (IC) lens.
Upon delivery of the vehicle, it is noted the vehicle will start without holding the RF key by the IAU
A customer may complain of a lack of power when accelerating from a ?rolling stop?
Issue: Customers may report that the Stop Start function is intermittently not working for long periods of time during a...
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drive cycle.
Issue: Customers / Dealers may report a concern with the condition of Seat Covers
Issue: This SSM is to support the description provided in Technical Bulletin LTB00631 for compact key low level repair.
Customers may report that the second row seat folding feature is not operating as expected.
Poor RF receiver range
Issue: Retailers and POE reporting staining on headlining and other interior fabric upholstery.
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including roller blind type load space cover housing and PVC blind material.
The front row passenger seat headrest and/or second row seats may not fold/operate as expected.
Upon delivery of the vehicle, it is noted the vehicle will start without holding the RF key by the IAU
A customer may complain of a lack of power when accelerating from a ?rolling stop?
Issue: Customers may report that the Stop Start function is intermittently not working for long periods of time during a...
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drive cycle.
Issue: A customer may report a concern that, when an external media source is connected to the In Car Entertainment...
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system using the relevant USB cable only, the device is not connecting to the vehicle.
Issue: Noise evident to the front of the vehicle at 10-40 MPH/16-64 KPH on a smooth road described as a groaning,...
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scraping or drone noise on vehicles produced within the following vin ranges ? LG Range Rover - LG000001 to LG351464, LW Range Rover Sport ? LW100000 to LW152017, LW Range Rover Sport - LW300000 to LW399999, LW Range Rover Sport - LW500000 to LW599999, LW Range Rover Sport - LW600000 to LW687306, LR Discovery ? LR000001 to LR017639
Dealers are reporting that the when conducting the initialisation procedure the Deployable Side Steps do not function.
The keyless entry system lock function may not operate or operates intermittently.
Damage/Marking On The Surface Of The Instrument Cluster (IC) Lens
The interior veneer inserts may be scratched.
Customers may report that the interior veneer inserts are scratched.
TCU activation at PDI
The keyless entry system lock function may not operate or operates intermittently.
Issue: Vehicle fails PDI routine due to telematics will not activate ? e-Call button fails to illuminate
Presentation from Dealer Shop Foreman Conference Call
Situation: The keyless entry system lock function may not operate or operates intermittently.
Issue: Retailers and POE reporting staining on headlining and other interior fabric upholstery.
Issue: Customers are reporting the bonnet open signal is showing on the Instrument Cluster.
Infotainment
115 bulletinsThis extended warranty covers all repairs to, or replacement of the Infotainment Master Controller (IMC), for 1 year...
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from 3rd February 2025 to 3rd February 2026 for all vehicles that have or will have an expired JLR vehicle warranty in this time period - Unlimited mileage.
These Customer Satisfaction Programs (CSPs) are being made available as a benefit under the Class Action settlement...
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agreement for clients who own or lease a Settlement Class vehicle, that requires a wired software update to the Infotainment system IMC to enable future Software- Over-The-Air (SOTA) updates.
Infotainment Master Controller (IMC) Extended Warranty
Infotainment Master Controller (IMC) Extended Warranty
These Customer Satisfaction Programs (CSPs) are being made available as a benefit under the Class Action settlement...
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agreement for clients who own or lease a Settlement Class vehicle, that requires a wired software update to the Infotainment system IMC to enable future Software-Over- The-Air (SOTA) updates.
Customer may report a concern with Apple CarPlay or Android Auto function after recent updates to their mobile device.
Due to time required to complete in shop vehicle set up and workflow for Audio loss, it has been found that workflow may...
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provide false result if IMC is not in a faulted state when workflow is run to identify potential Polar Switch Firmware fault.
Coolant Low Warning Message Displayed On The Instrument Panel Cluster
Coolant Low Warning Message Displayed On The Instrument Panel Cluster
Coolant Low warning displayed in the Instrument Cluster
Navigation voice guidance no longer operational after latest NGI update
Voice guidance concerns when using Apple CarPlay.
Post 21A Update Apple CarPlay Navigation Voice Guidance Not Heard
21A SOTA campaign suspended due to an issue where CarPlay voice guidance would not work for navigation apps, such as...
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Waze.
XCL DISTORTION OR RATTLE NOISE PRESENT WHILE USING THE AUDIO SYSTEM
Navigation voice guidance no longer operational after latest NGI update
Navigation voice guidance no longer operational after latest NGI update
Navigation voice guidance no longer operational after latest NGI update
Navigation voice guidance is not working with Apple CarPlay
Infotainment Updates
Update Apple Carplay Navigation Voice Guidance Not Heard
Infotainment Updates
In response to customer feedback on the performance of the InControl Touch Pro? system, Jaguar Land Rover has developed...
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a software upgrade designed to enhance/introduce the following features and functions: ? Introduction of text message capability to the InControl Touch Pro? system. ? Navigation screen supports switching between 'Night' and 'Day' mode. ? User able to synchronize the locations between the InControl Application (ICA) and the vehicle navigation system. ? Improved Bluetooth connectivity. ? 'Camera System Not Available, Consult Your Dealer' pop-up message displayed when selecting reverse (R). ? Screen blank when restarting the vehicle after an immediate shut-down. ? 'DVD Disc Error' is displayed on the Touchscreen (TS) after a Digital Versatile Disc (DVD) is inserted.
20B Software Delay until July 15th Software was delayed to include software fix for L551 APIX cable issue Audio...
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popping noise iOS13 Bluetooth improvements Additional improvements
JLR is investigating reports of Customers experiencing no audio available from the radio feature (FM, AM & DAB),...
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specifically relating to reports of the touchscreen displaying Radio not available from vehicle start-up and continues for the entire drive.
Popping sound or crackling noise from the audio system while in use.
Popping sound or crackling noise from the audio system while in use.
XM radio is inop.
XM radio is inop.
Popping sound or crackling noise from the audio system while in use.
Pop Noise From Audio Output
Customer states there is no audio output from the speakers on all sources.
Customer complaint in regards to Infotainment system.
Popping sound or crackling noise from the audio system while in use.
Customer may state there is no audio present or volume control.
Customer may state there is no audio present or volume control.
Customer may state there is a pop noise or crackle when playing the audio.
Customer states there is no audio output from the speakers on all sources
Popping sound or crackling noise from the audio system while in use.
Customers can experiences Bluetooth connection issues after updating their Apple devices to Apple iOS 13.0 or later...
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versions.
Popping sound or crackling noise from the audio system while in use.
Service Actions H251 and N377 are Owner Notified Programs (ONP) to update InControl Touch Pro? software in 2016-18MY...
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vehicles to version 19B from earlier levels. This upgrade will be free of charge and delivered via the standard campaign process. Included in this software update is the Smartphone Pack, comprising of Apple CarPlay and Android Auto? (subject to minimum vehicle specifications). Vehicles will also receive Software-Over-The-Air (SOTA) functionality.
Popping sound or crackling noise from the audio system while in use.
A "Smart key found" message may be displayed on the Instrument Cluster and poor Smart key operation may be evident.
InControl Touch Pro customer may experience a Satellite radio (SDAR) favorite missing and replaced with a 2500 status.
Popping sound or crackling noise from the audio system while in use.
Popping sound or crackling noise from the audio system while in use.
Customers may report that no audio can be heard in the vehicle.
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Examples of this may include: No infotainment audio, No audio from Park Aid, No audio from Rear Seat Entertainment, Customers with Telematics fitted may also report that internet connectivity is inoperative.
Customers may report that no audio can be heard in the vehicle.
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Examples of this may include: No infotainment audio, No audio from Park Aid, No audio from Rear Seat Entertainment, Customers with Telematics fitted may also report that internet connectivity is inoperative.
InControl Touch Pro customer may experience a Satellite radio (SDAR) favorite missing and replaced with a ?2500? status.
Popping sound or crackling noise from the audio system while in use.
Popping sound or crackling noise from the audio system while in use.
A 'Smart key not found' message may be displayed on the Instrument Cluster and poor Smart key operation may be evident.
When carrying out the Pre Delivery Inspection routine using Pathfinder the e-call button may not illuminate and/or ?SOS...
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is not available? displayed on the instrument Cluster? due to activation failure.
Following a software update or an attempt to update the InControl Touch Pro system, one of the conditions listed below...
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has been identified: InControl Touch Pro system constantly restarting Voice / Speech concern Navigation concern Live and Web Browser concern System Language concern
When carrying out the Pre Delivery Inspection routine using Pathfinder the e-call button may not illuminate and/or ?SOS...
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is not available? displayed on the instrument Cluster? due to activation failure.
A 'Smart key not found' message may be displayed on the Instrument Cluster and poor Smart key operation may be evident.
Certain Land Rover vehicles within the listed Affected Vehicle Range require an update to the infotainment software to...
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make sure customers receive their new vehicles with the latest infotainment features and enhancements. This program does not apply to any vehicle already registered and in use, either with the retailer or customer. Any vehicle already in use may continue to be driven and any repair instructions deemed necessary will be communicated through a separate Field Action or Technical Bulletin.
Certain Land Rover vehicles within the listed Affected Vehicle Range require an update to the infotainment software to...
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make sure customers receive their new vehicles with the latest infotainment features and enhancements.
Following a software update or an attempt to update the InControl Touch Pro system, one of the conditions listed below has been identified: 1.
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InControl Touch Pro system constantly restarting 2. Voice / Speech concern 3. Navigation concern 4. Live and Web Browser concern 5. System Language concern
?SOS Limited Functionality? warning is displayed on the IC (Instrument Cluster along with Diagnostic Trouble Code (DTC)...
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U3000-49 logged in the TCU (Telematics Control Unit). SOS Limited Functionality may affect the TCU's ability to support the ECall function when required by the customer.
A 'Smart key not found' message may be displayed on the Instrument Cluster and poor Smart key operation may be evident.
Customers may complain that the Wireless Head Phones for Dual Screen View or Rear Seat Entertainment are inoperative.
?SOS Limited Availability? warning is displayed on the IC (Instrument Cluster along with Diagnostic Trouble Code (DTC)...
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U3000-49 logged in the TCU (Telematics Control Unit).
Issue: A customer may report any of the following concerns when selecting functions on the touch screen for 17/ 18MY ?...
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L405 Range Rover/ L494 Range Rover Sport/ L560 Range Rover Velar/ L462 Discovery:
Hood open' Warning Message Displayed On Instrument Cluster
ISSUE: Jaguar Land Rover has identified a concern that affects the update of the Infotainment Slave Controller (ISC)...
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from Phase 2.5 to the latest level for vehicles equipped with Rear Seat Entertainment. This concern can leave the ISC in a non-communicative state.
Issue: Apple devices with OS version 11.0 to 11.4 is paired/connected to secondary device using a USB cable or...
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Bluetooth the user may experience a connectivity issues.
Jaguar Land Rover released Pathfinder 195 on 11th October and Symptom Driven Diagnostics (SDD) 154.05 on 8th October.
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As part of our continued efforts in increasing our customer experience, the release contains the latest InControl software containing significant improvements and enhancements to the system and its stability. Please refer to the latest release notes on TOPIx to understand the fixes that are included within this release. You are reminded that the InControl Touch Pro/ Duo Infotainment Master Controller (IMC) and Infotainment Slave Controller (ISC) software should not be updated unless related to a reported customer concern.
The Cruise Control status and set speed may not be displayed on the Head Up Display (HUD).
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It does display the status and set speed in the Instrument Cluster.
When carrying out the Pre Delivery Inspection routine using Pathfinder the e-call button may not illuminate and/ or SOS...
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is not available? displayed on the instrument Cluster? due to activation failure.
Customers may complain that the Wireless Head Phones for Dual Screen View or Rear Seat Entertainment are inoperative.
"SOS Limited Availability" warning is displayed on IC (Instrument Cluster along with Diagnostic Trouble Code (DTC)...
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U3000-49 logged in the TCU (telematics Control Unit)).
Issue: Customers may complain that the Wireless Head Phones for Dual Screen View or Rear Seat Entertainment are...
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inoperative
Issue: A customer may report any of the following concerns when selecting functions on the touch screen for 17/ 18MY ?...
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L405 Range Rover/ L494 Range Rover Sport/ L560 Range Rover Velar/ L462 Discovery: Video playback not possible although sound is functioning correctly. 17C4 live apps and web browser inoperative. 18MY ?Satellite radio false subscription message displayed on lower screen?. French/ English language mix on touch screen of NGI system in French language setting.
An issue has been identified on certain vehicles within the listed Affected Vehicle Range where the InControl Touch Pro?...
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front and rear seat heat control functionality does not operate as expected. The ability to control the rear heated seats from the front Touchscreen (TS) may also be affected.
A potential issue has been identified on a limited number of Land Rover vehicles within the listed Affected Vehicle...
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Range where the InControl Touch Pro? front and rear seat heat control functionality does not operate as expected. The ability to control the rear heated seats from the front Touchscreen (TS) may also be affected.
An issue has been identified on certain vehicles within the listed Affected Vehicle Range where the InControl Touch Pro?...
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front and rear seat heat control functionality does not operate as expected. The ability to control the rear heated seats from the front Touchscreen (TS) may also be affected.
ISSUE: Jaguar Land Rover has identified concerns that affects the update of the Infotainment Master Controller (IMC)...
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.The concern occurs when updating to phase 4.0 using PATHFINDER 180
Issue: Apple devices with OS version 11.0 to 11.4 is paired/connected to secondary device using a USB cable or...
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Bluetooth the user may experience a connectivity issues.
Issue: In some cases, vehicles that have been updated to InControl Touch Pro with version 18b, the infotainment system...
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can no longer provide Navigation destination entry via voice control.
"SOS Limited Availability" warning is displayed on Instrumental Cluster.
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Issue is Caused due the TCU (Telematics Cobntrol Unit) not receiving Global Positioning System (GPS) message within a specified time frame.
Issue: Customers may complain that the Wireless Head Phones for Dual Screen View or Rear Seat Entertainment are...
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inoperative
Issue: A customer may report any of the following concerns when selecting functions on the touch screen for 17/ 18MY ?...
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L405 Range Rover/ L494 Range Rover Sport/ L560 Range Rover Velar/ L462 Discovery: Video playback not possible although sound is functioning correctly. 17C4 live apps and web browser inoperative. 18MY ?Satellite radio false subscription message displayed on lower screen?. French/ English language mix on touch screen of NGI system in French language setting.
An issue has been identified on certain vehicles within the listed Affected Vehicle Range where the InControl Touch Pro?...
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front and rear seat heat control functionality does not operate as expected. The ability to control the rear heated seats from the front Touchscreen (TS) may also be affected.
A potential issue has been identified on a limited number of Land Rover vehicles within the listed Affected Vehicle...
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Range where the InControl Touch Pro? front and rear seat heat control functionality does not operate as expected. The ability to control the rear heated seats from the front Touchscreen (TS) may also be affected.
An issue has been identified on certain vehicles within the listed Affected Vehicle Range where the InControl Touch Pro?...
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front and rear seat heat control functionality does not operate as expected. The ability to control the rear heated seats from the front Touchscreen (TS) may also be affected.
ISSUE: Jaguar Land Rover has identified concerns that affects the update of the Infotainment Master Controller (IMC)...
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.The concern occurs when updating to phase 4.0 using PATHFINDER 180
Hood open' Warning Message Displayed On Instrument Cluster
ISSUE: Jaguar Land Rover has identified a concern that affects the update of the Infotainment Slave Controller (ISC)...
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from Phase 2.5 to the latest level for vehicles equipped with Rear Seat Entertainment. This concern can leave the ISC in a non-communicative state.
Issue: Apple devices with OS version 11.0 to 11.4 is paired/connected to secondary device using a USB cable or...
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Bluetooth the user may experience a connectivity issues.
Issue: Apple devices with OS version 11.0 to 11.4 is paired/connected to secondary device using a USB cable or...
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Bluetooth the user may experience a connectivity issues.
Issue: In some cases, vehicles that have been updated to InControl Touch Pro with version 18b, the infotainment system...
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can no longer provide Navigation destination entry via voice control.
Hood open' Warning Message Displayed On Instrument Cluster
ISSUE: Jaguar Land Rover has identified a concern that affects the update of the Infotainment Slave Controller (ISC)...
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from Phase 2.5 to the latest level for vehicles equipped with Rear Seat Entertainment. This concern can leave the ISC in a non-communicative state.
Issue: Apple devices with OS version 11.0 to 11.4 is paired/connected to secondary device using a USB cable or...
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Bluetooth the user may experience a connectivity issues.
Issue: When carrying out the Pre Delivery Inspection routine using Pathfinder the e-call button may not illuminate...
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and/ or ?SOS is not available? displayed on the instrument Cluster? due to activation failure.
Issue: This SSM is for a ?No Audio? symptom on the Meridian Surround Sound System.
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The surround sound system can be recognised in the Audio Settings menu. If you have a Meridian Surround Sound System then you will be able to see the surround sound modes as shown in the yellow box in ?Attachment 1?.
Issue: When in a radio function such as FM, AM, DAB/HD the following behaviour is seen: When making a selection using...
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left or right tune soft key buttons or when selecting an alternative radio band (ie trying to change from FM to DAB) there is no response from touch screen and audio output remains distorted. The DTC B14D3-96 may also be stored in the Infotainment Master Controller (IMC) suggesting a radio tuner component internal failure.
Issue: The wrong component maybe replaced when troubleshooting Bluetooth connectivity in car.
Issue: A customer may report a concern of no sound from the audio system, even when the volume is turned up.
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The Audio/Video button on touch-screen home page may also be greyed out.
Issue: In some cases, vehicle functionality concerns have been identified which either prevent the software update to...
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the InControl Touch Pro system, or cause system functionality concerns after the infotainment system was successfully updated.
Issue: In some cases, vehicle functionality concerns have been identified which either prevent the software update to...
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the InControl Touch Pro system, or cause system functionality concerns after the infotainment system was successfully updated.
Issue: Unexpected noise from Head-Up Display (HUD)
Issue: A customer may report that the Head Up Display (HUD) feature does not display cruise control information on the...
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inside of the windscreen following selection via the instrument panel menu. Affecting 18MY vehicles only manufactured with non-adaptive cruise control.
Issue: In some cases, vehicle functionality concerns have been identified which either prevent the software update to...
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the InControl Touch Pro system, or cause system functionality concerns after the infotainment system was successfully updated.
In response to customer feedback on the performance of the InControl Touch Pro? system, Jaguar Land Rover has developed...
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a software upgrade designed to enhance/introduce the following features and functions: ? Introduction of text message capability to the InControl Touch Pro? system. ? Navigation screen supports switching between 'Night' and 'Day' mode. ? User able to synchronize the locations between the InControl Application (ICA) and the vehicle navigation system. ? Improved Bluetooth connectivity. ? 'Camera System Not Available, Consult Your Dealer' pop-up message displayed when selecting reverse (R). ? Screen blank when restarting the vehicle after an immediate shut-down. ? 'DVD Disc Error' is displayed on the Touchscreen (TS) after a Digital Versatile Disc (DVD) is inserted.
Touch Screen Delamination
Issue: In some cases vehicles that have been updated to InControl Touch Pro version 17C4, the infotainment system can no...
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longer process voice inputs or outputs. Common symptoms are reported as: Voice commands are not recognized. Voice output such as spoken navigation guidance is inoperative.
Jaguar Land Rover (JLR) has developed the latest software upgrade in response to customer feedback on the performance of...
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the InControl Touch Pro? system. This software upgrade is designed to enhance the robustness of the following features and functions: ? System unable to read Compact Discs (CD) and/or Digital Versatile Discs (DVD) with an error message may be displayed on the Touchscreen. ? Touchscreen does not refresh. ? Touchscreen fails to reboot after recently being turned OFF. ? CD folder names are titled incorrectly as random numbers and the audio track identification numbers are displayed in the incorrect order. ? Media Player - when ripping CDs to Solid State Drive (SSD), the files are stored and playback is in the order that they are ripped in and not sequential by track ID. ? No sound can be heard while operating the Global Navigation Satellite System (GNSS) with the Touchscreen. ? Voice - poor performance. ? Internet - no response.
When attempting to update the Navigation maps to a newer level the update fails and the Navigation becomes either slow...
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to respond or no functionality at all.
Issue: Customers are having windscreen wipers replaced.
An issue has been identified on certain vehicles fitted with the Virtual Display Instrument Cluster within the listed...
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Affected Vehicle Range display the oil service distance as 5 "dashes" (-----) and not a numerical value. This will not provide the driver with an indication that an oil service is due.
A potential issue has been identified on a limited number of Land Rover Range Rover Velar vehicles fitted with the ...
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Virtual Display Instrument Cluster within the listed Affected Vehicle Range display the oil service distance as five "dashes" (-----) and not a numerical value. This will not provide the driver with an indication that an oil service is due.
Issue: A customer may report a concern that after a DVD is inserted in the Optical Disc drive on vehicles manufactured...
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with the In Control Touch Pro infotainment system the following message is shown intermittently: "Disc error - Check disc is clean and inserted correctly".
Steering
51 bulletinsSteering column multifunction switch.
Rumble/Click/Noise During Low-Speed Manoeuvring with Steering Lock Applied
JLR is investigating rumbling/clicking/noise during low-speed maneuvering with steering lock applied.
JLR is investigating rumbling/clicking/noise during low-speed maneuvering with steering lock applied.
A customer may report that the heated steering wheel does not heat up when selected.
Customer reports of steering wheel mis-alignment.
Customer reports of steering wheel mis-alignment.
Customer states the steering is heavier than expected.
There is an increased noise when turning the steering wheel and a notchy feel to the steering.
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This bulletin provides diagnostic advice in advance of changes to the TOPIx workshop manual.
Customer states the steering is heavier than expected.
Customer states the steering is heavier than expected.
Vehicle steering feel heavier than expected
A potential issue has been identified on a limited number of Land Rover vehicles within the listed Affected Vehicle ...
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Range where the steering wheel left control switch may not function as expected, leading to one or more of the following features not functioning as expected: Infotainment controls - volume, seek, next, and previous Instrument Cluster (IC) menu control Mobile phone control Favorite control Push to talk control
A potential issue has been identified on a limited number of Land Rover vehicles within the listed Affected Vehicle...
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Range where the steering wheel left control switch may not function as expected and lead to one or more of the following features may not function as expected: Infotainment controls - volume, seek, next, and previous Instrument Cluster (IC) menu control Mobile phone control Favorite control Push to talk control
Issue: A customer may report the vehicle steering feels heavy ? no warnings will be visible on the Instrument Cluster
Issue: A customer may report the vehicle steering feels heavy ? no warnings will be visible on the Instrument Cluster
Issue: A customer may report the vehicle steering feels heavy ? no warnings will be visible on the Instrument Cluster
A Customer may report the steering feels heavier then expected.
Issue: A customer may report the vehicle steering feels heavy ? no warnings will be visible on the Instrument Cluster
Issue: A customer may report the vehicle steering feels heavy ? no warnings will be visible on the Instrument Cluster
Issue: A customer may report the vehicle steering feels heavy ? no warnings will be visible on the Instrument Cluster
A customer may report the steering feels heavier than expected
A potential issue has been identified on a limited number of Land Rover vehicles within the listed Affected Vehicle...
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Range where the steering wheel left control switch may not function as expected and lead to one or more of the following features may not function as expected: Infotainment controls - volume, seek, next, and previous Instrument Cluster (IC) menu control Mobile phone control Favorite control Push to talk control.
An issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle Range where the steering...
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wheel left control switch may not function as expected and lead to one or more of the following features may not function as expected: ? Infotainment controls - volume, seek, next and previous ? Instrument Cluster (IC) menu control ? Mobile phone control ? Favorite control ? Push to talk control
Customersmay report the charge warning light is illuminated and or the heated seats or steering wheel heater is...
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inoperative.
A customer may report the steering feels heavier than expected
A potential issue has been identified on a limited number of Land Rover vehicles within the listed Affected Vehicle...
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Range where the steering wheel left control switch may not function as expected and lead to one or more of the following features may not function as expected: Infotainment controls - volume, seek, next, and previous Instrument Cluster (IC) menu control Mobile phone control Favorite control Push to talk control.
An issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle Range where the steering...
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wheel left control switch may not function as expected and lead to one or more of the following features may not function as expected: ? Infotainment controls - volume, seek, next and previous ? Instrument Cluster (IC) menu control ? Mobile phone control ? Favorite control ? Push to talk control
An issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle Range where the steering...
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wheel left control switch may not function as expected and lead to one or more of the following features may not function as expected:? Infotainment controls - volume, seek, next and previous? Instrument Cluster (IC) menu control? Mobile phone control? Favorite control? Push to talk control
A potential issue has been identified on a limited number of Land Rover vehicles within the listed Affected Vehicle...
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Range where the steering wheel left control switch may not function as expected and lead to one or more of the following features may not function as expected: Infotainment controls - volume, seek, next, and previous Instrument Cluster (IC) menu control Mobile phone control Favorite control Push to talk control
Issue: A customer may report the vehicle steering feels heavy ? no warnings will be visible on the Instrument Cluster
Issue: A customer may report the vehicle steering feels heavy ? no warnings will be visible on the Instrument Cluster
Issue: A customer may report the vehicle steering feels heavy ? no warnings will be visible on the Instrument Cluster
A Customer may report the steering feels heavier then expected.
Issue: A customer may report the vehicle steering feels heavy ? no warnings will be visible on the Instrument Cluster
Issue: A customer may report the vehicle steering feels heavy ? no warnings will be visible on the Instrument Cluster
Issue: A customer may report the vehicle steering feels heavy ? no warnings will be visible on the Instrument Cluster
Customers may report the charge warning light is illuminated and/or the heated seats or steering wheel heater is...
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inoperative.
An issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle Range where the steering...
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wheel left control switch may not function as expected and lead to one or more of the following features may not function as expected:? Infotainment controls - volume, seek, next and previous? Instrument Cluster (IC) menu control? Mobile phone control? Favorite control? Push to talk control
A potential issue has been identified on a limited number of Land Rover vehicles within the listed Affected Vehicle...
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Range where the steering wheel left control switch may not function as expected and lead to one or more of the following features may not function as expected: Infotainment controls - volume, seek, next, and previous Instrument Cluster (IC) menu control Mobile phone control Favorite control Push to talk control
Issue: A customer may report the vehicle steering feels heavy ? no warnings will be visible on the Instrument Cluster
Issue: A customer may report the vehicle steering feels heavy ? no warnings will be visible on the Instrument Cluster
Issue: A customer may report the vehicle steering feels heavy ? no warnings will be visible on the Instrument Cluster
A Customer may report the steering feels heavier then expected.
Issue: A customer may report the vehicle steering feels heavy ? no warnings will be visible on the Instrument Cluster
Issue: A customer may report the vehicle steering feels heavy ? no warnings will be visible on the Instrument Cluster
Issue: A customer may report the vehicle steering feels heavy ? no warnings will be visible on the Instrument Cluster
Charge warning light illuminated /heated seats or steering wheel inoperative
The steering wheel left control switch may exhibit a loss of function where the audio volume cannot be adjusted.
The steering wheel may exhibit a vibration / shimmy while driving.
Issue: Vehicle users are reporting the steering feel to be abnormal or resistant to steering inputs in certain...
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situations.
Body & Paint
34 bulletinsFront / Rear Door Latch - Silicon Contamination Causing Doors To Not Operate As Expected
A customer may report that the windshield wipers stop up on the windshield when turned off.
Front/Rear Door Latch Silicon Contamination Causing Doors To Not Operate As Expected
A customer may report that the front or rear door latch does not operate as expected.
A customer may report that the front or rear door latch does not operate as expected.
Tailgate will not close due to anti-trap false signal
USB Socket At Front Portable Media Interface Panel Inoperative Or Not Illuminating
Technical Bulletin: Earth Stud Repair oin Aluminum Body Onwards
Malfunction Indicator Lamp (MIL) Illuminated on the Instrument Panel Cluster (IPC)
Tailgate. Cosmetic microcracking.
Exterior Door Handles Do Not Operate As Expected In Freezing Conditions
The Malfunction Indicator Lamp (MIL) is illuminated on the Instrument Panel Cluster (IPC)with no other effects on...
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vehicle operation.
Exterior Door Handles Do Not Operate As Expected In Freezing Conditions
A customer may report that the roof blind does not open smoothly or binds up / jams while operating.
Land Rover have received a small number of reports where the Deployable Side Steps (DSS) are not deploying/ stowing when...
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a door is opened/ closed.
Roof Blind Foam Strip becomes loose or adrift, this may cause the blind to bind / jam.
Roof Blind Foam Strip becomes loose or adrift, this may cause the blind to bind / jam.
Roof Blind Foam Strip becomes loose or adrift, this may cause the blind to bind / jam.
Land Rover have received a small number of reports where the Deployable Side Steps (DSS) are not deploying/ stowing when...
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a door is opened/ closed.
Customers may report the removable recovery panel is loose incorrectly aligned.
Customers may report the removable recovery panel is loose incorrectly aligned.
A Customer may complain of one or more Smart Keys not working as expected with the vehicle.
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This could include: ?Smart Key not found? message on the Instrument Cluster ?Smart Key not recognised? message on the Instrument Cluster ?Smart Key deactivated? message on the Instrument Cluster Failure to unlock or lock all the doors when operating the Smart Key Poor range of the Smart key when operated.
Issue: Customers are reporting that side door latches do not operate correctly.
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Symptoms include latches that will not lock/will not unlock/will not open.
Issue: Customers may report that the Powerfold Door Mirrors will not Powerfold or are loose -See attached movie file...
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which demonstrates the issue.
Issue: Customers are reporting that side door latches do not operate correctly.
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Symptoms include latches that will not lock / will not unlock / will not open.
Issue: Customers may report that the Powerfold Door Mirrors will not Powerfold or are loose -See attached movie file...
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which demonstrates the issue.
Issue: Customers are reporting that side door latches do not operate correctly.
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Symptoms include latches that will not lock/will not unlock/will not open.
On vehicles with body color emergency key barrel covers, the cover in the driver's door exterior handle may become...
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adrift.
Issue: Warranty claims have been submitted for panoramic glass roofs when there is evidence of external impact damage.
Issue: Tunescan does not operate, scrolling window animation is constantly running.
Cosmetic microcracking / surface cracks may be visible on the inside of the tailgate in the area of the hinge.
Situation: The hands-free tailgate may unintentionally open during or after periods of rain (or similar occasions where...
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water has been applied to the rear of the vehicle) when the Smart Key is within 1.2m of the tailgate.
Situation: The face of the Smart key handset may peel away from the handset main body or the handset case may be...
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bulging.
Issue: Customers are reporting a door rattle from one or more doors.
Brakes
32 bulletinsThere have been several FRED submissions for a customer allegation of brake judder/vibration.
There have been several FRED submissions for a customer allegation of a brake noise concern.
There have been several FRED submissions for a customer allegation of a rear brake warning being illuminated on the...
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instrument cluster.
A customer may report that the adaptive speed control not available, intelligent emergency braking not available,...
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forward alert not available over 80km/h (50mph) warning message is displayed on the Instrument Cluster (IC).
A customer may report that the adaptive speed control not available, intelligent emergency braking not available,...
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forward alert not available over 80km/h (50mph) warning message is displayed on the Instrument Cluster (IC).
The Electric Park Brake (EPB) warning lamp may be illuminated, the 'Park Brake needs Calibration' message may be...
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displayed, and the EPB may not release.
Adaptive speed control not available, intelligent emergency braking not available, forward alert not available over...
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80km/h (50mph) is displayed on the Instrument Cluster (IC). Diagnostic Trouble Code (DTC) C1A67-78 and/or C1A67-54 are set in the Adaptive Speed Control Module (ASCM).
Adaptive speed control not available, intelligent emergency braking not available, forward alert not available over...
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80km/h (50mph) is displayed on the Instrument Cluster (IC). Diagnostic Trouble Code (DTC) C1A67-78 and/or C1A67-54 are set in the Adaptive Speed Control Module (ASCM).
A judder and/or vibration can be felt through the steering wheel and/or brake pedal when applying brakes from 50 KPH (30 MPH) or above.
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This version has been issued due to a change in the parts section.
A customer may express a concern that there is a judder and/or vibration felt through the steering wheel and/or brake...
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pedal when applying brakes from 50 KPH (30 MPH) or above.
Automatic Emergency Braking not available.
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Forward Alert not available. Emergency Lane Keeping not available.
Automatic Emergency Braking not available.
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Forward Alert not available. Emergency Lane Keeping not available
Automatic Emergency Braking not available.
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Forward Alert not available. Emergency Lane Keeping not available.
Automatic Emergency Braking not available.
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Forward alert not available. Emergency Lane Keeping not available.
Automatic Emergency Braking Not Available in Instrument Pack
Automatic Emergency Braking not available.
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Forward alert not available. Emergency Lane Keeping not available.
Customer may report a vibration or judder when braking.
A 'Driver Intervene' message may be intermittently displayed on the Instrument Cluster and the adaptive cruise control...
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driver intervention system operates when not required, with unexpected braking at low speed. Upon further investigation, no related DTC (Diagnostic Trouble Code) will be stored.
Customer may report a vibration or judder when braking.
A 'Driver Intervene' message may be intermittently displayed on the Instrument Cluster and the adaptive cruise control...
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driver intervention system operates when not required, with unexpected braking at low speed. Upon further investigation, no related DTC (Diagnostic Trouble Code) will be stored.
Issue: During a brake pad change it may become apparent that the brake pad pins have become corroded to the caliper...
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housing.
The EPB (Electric Park Brake) warning lamp may be illuminated, the 'Park Brake needs Calibration' message may be...
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displayed, and the EPB may not release. Upon further diagnosis, DTC (Diagnostic Trouble Code) C2007-72 and C2008-72 may be stored in the Anti-lock Brake System (ABS) Control Module.
The under hood lower Noise Vibration Harshness (NVH) pads and dirty air duct guides may show signs of ripping, tearing,...
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and/or has a poor finish.
Issue: Customer reports that there is a vibration/judder when the footbrake is applied
The under hood lower Noise Vibration Harshness (NVH) pads and dirty air duct guides may show signs of ripping, tearing,...
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and/or has a poor finish.
Issue: Customer reports that there is a vibration/judder when the footbrake is applied
Customers may observe a variety of noises during normal vehicle operation that emanate from the wheel / brake disc area of the vehicle.
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EPQR & TA data provided by retailers to date, shows a varied range of conditions (environmental, drive cycle and road type) that may initiate the known noises. Although the noises do not, in most cases, indicate a degradation in functionality or braking performance, they may lead to customer dissatisfaction and unscheduled retailer visits for repair action. Note: Off road use of the vehicle is not categorised in the communication due to the extended range of parameters and conditions that the vehicle operate at. Defining and describing brake noises is proven to be difficult through our different languages and terminology. In the ?Solutions? section below, there are noise descriptions and Technical Service Bulletins references to aid the repair selection. See ?Action? for further guidance.
Customers may observe a variety of noises during normal vehicle operation that emanate from the wheel / brake disc area of the vehicle.
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EPQR & TA data provided by retailers to date, shows a varied range of conditions (environmental, drive cycle and road type) that may initiate the known noises. Although the noises do not, in most cases, indicate a degradation in functionality or braking performance, they may lead to customer dissatisfaction and unscheduled retailer visits for repair action. Note: Off road use of the vehicle is not categorised in the communication due to the extended range of parameters and conditions that the vehicle operate at. Defining and describing brake noises is proven to be difficult through our different languages and terminology. In the ?Solutions? section below, there are noise descriptions and Technical Service Bulletins references to aid the repair selection. See ?Action? for further guidance.
Issue: Air-leak noise when brake pedal is pressed.
Issue: Air-leak noise when brake pedal is pressed.
Situation: One or more of the following issues may be present from the rear brake system: * A "roan", "drone", "honk",...
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and/or "graunch" noise during light braking when reversing; most noticeable after an initial start in colder ambient temperatures * A high-pitched 'squeal' or 'squeak' noise during light braking at various speeds in both forward and reverse motion.
Situation: A noise from front brake system during light brake pedal application may be evident, mostly from cold start...
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in colder ambient temperatures and typically does not re-occur after the brakes have warmed up.
HVAC & Climate
27 bulletinsAir Conditioning compressors premature failure due to incorrect run in procedure
A customer may report the air conditioning system is not cooling properly.
A customer may report the air conditioning system is not cooling properly.
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PAGE 2 TO SFCC_APR2021_46
A customer may report the air conditioning system is not cooling properly.
A customer may report that the air conditioning system is not cooling the cabin properly.
Air Conditioning (A/C) not blowing cool air into the cabin
A customer may report the air conditioning system is not cooling properly.
Air Conditioning Not Blowing Cool Air Into Cabin
A customer may report the air conditioning system is not cooling properly.
A customer may report the air conditioning system is not cooling properly.
A customer may report the air conditioning system is not cooling intermittently.
A customer may report that the HVAC system is not blowing cool air.
Range Rover (L405), Range Rover Sport (L494), Windscreen Heater Element Poor Performance
Range Rover (L405), Range Rover Sport (L494), Windscreen Heater Element Poor Performance
No airflow from the HVAC system.
No airflow from the HVAC system.
No airflow from the HVAC system.
A customer may report warm air instead of cool air from the air distribution and face vents when the air conditioning...
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system is in operation and low temperature selected.
There is no air flow from the HVAC system.
A customer may report that the rear (auxiliary) climate control system is not cooling properly after vehicle has been...
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serviced.
Customers may report a high pitch electronic type noise is emanating from the HVAC center vents.
Customers may report a high pitch electronic type noise is emanating from the HVAC center vents.
Customers may report that the rear seat heaters cannot be controlled by the front touch screen.
Customers may report that the rear seat heaters cannot be controlled by the front touch screen.
A lack of cooling from the Air Conditioning (A/C) system may be evident.
Situation: In response to customer feedback on the performance of the InControl Touch Pro system, Jaguar Land Rover has developed a software upgrade.
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Customers may have experienced infotainment poor performance/reliability and this software upgrade is designed to enhance the robustness of the following features and functions: * Satellite Digital Audio Radio Service (SDARS) lock up, audio loss, channel artwork not displayed * Infotainment Master Controller (IMC) resets, blank screens, and poor system performance * CD ripping/playback issues * Camera stability issues when reverse selected * Media Player crash, library track select fails, USB Source reliability * Phone and Bluetooth - connection and contacts download issues * Climate control fan symbol not visible when increasing/decreasing fan speed * The heated seat temperature indication is misaligned to the vehicle image on the Touchscreen * Unable to access the seat massage auto function on the Touchscreen * 'Camera System Not Available, Consult Your Dealer' message displayed on the Instrument Cluster (IC) upon vehicle set up.
Issue: A customer may express a concern of one or more of the following symptoms: * Cycling vent temperatures, blowing warm and then cold.
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* Misting up of the front, side or rear screen(s) in cool ambient air temperatures (less than 15C) * Poor cooling performance of the Air Conditioning (A/C) system * Warm, damp or musty smells coming from the vents
Hybrid & EV
22 bulletinsMHEV DC/DC Converter - Squeaking Noise From Inside The Cabin.
MHEV DC/DC Converter - Squeaking Noise From Inside The Cabin.
MHEV DC/DC Converter - Squeaking Noise From Inside The Cabin.
MHEV DC/DC Converter - Squeaking Noise From Inside The Cabin.
MHEV DC DC CONVERTER SQUEAKING NOISE FROM INSIDE THE CABIN
MHEV DC DC CONVERTER SQUEAKING NOISE FROM INSIDE THE CABIN
AC INOPERATIVE - ELECTRIC AC PHEV ONLY
AC INOPERATIVE - ELECTRIC AC PHEV ONLY
Power Supply Distribution Box - Actuator stuck open - PHEV Only
JLR are investigating reports of the Wireless Charger Accessory are intermittently charging or not charging the mobile...
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device.
There is a requirement mismatch in the Continental IPMB that will result one of two use cases: 1.
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No trailer trajectories when using Tow Assist and car is in EV mode 2. Failure to enter Advanced Tow Assist when car is in in EV mode
There is a requirement mismatch in the Continental IPMB that will result one of two use cases: 1.
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No trailer trajectories when using Tow Assist and car is in EV mode 2. Failure to enter Advanced Tow Assist when car is in in EV mode
There is a requirement mismatch in the Continental IPMB that will result one of two use cases: 1.
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No trailer trajectories when using Tow Assist and car is in EV mode 2. Failure to enter Advanced Tow Assist when car is in in EV mode
Issue: A customer may report an audible sound (groan type noise) from under bonnet immediately after the vehicle is...
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unlocked and the vehicle stationary. The sound will extinguish after several seconds and is generated by the Acoustic Vehicle Alert System (AVAS) sounder fitted to Plug-in Hybrid Electric vehicles (PHEV). The AVAS is located behind the grille at the front of the vehicle.
Issue: Technician unable to reset service interval on Instrument Cluster using Pathfinder following an oil service on...
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18MY non Plug-in Hybrid Electric Vehicles and non Hybrid Electric Vehicles only.
Issue: A customer may report an audible sound (groan type noise) from under bonnet immediately after the vehicle is...
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unlocked and the vehicle stationary. The sound will extinguish after several seconds and is generated by the Acoustic Vehicle Alert System (AVAS) sounder fitted to Plug-in Hybrid Electric vehicles (PHEV). The AVAS is located behind the grille at the front of the vehicle.
Issue: A customer may report an audible sound (groan type noise) from under bonnet immediately after the vehicle is...
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unlocked and the vehicle stationary. The sound will extinguish after several seconds and is generated by the Acoustic Vehicle Alert System (AVAS) sounder fitted to Plug-in Hybrid Electric vehicles (PHEV). The AVAS is located behind the grille at the front of the vehicle.
Issue: Technician unable to reset service interval on Instrument Cluster using Pathfinder following an oil service on...
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18MY non Plug-in Hybrid Electric Vehicles and non Hybrid Electric Vehicles only.
Issue: A customer may report an audible sound (groan type noise) from under bonnet immediately after the vehicle is...
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unlocked and the vehicle stationary. The sound will extinguish after several seconds and is generated by the Acoustic Vehicle Alert System (AVAS) sounder fitted to Plug-in Hybrid Electric vehicles (PHEV). The AVAS is located behind the grille at the front of the vehicle.
Issue: A customer may report an audible sound (groan type noise) from under bonnet immediately after the vehicle is...
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unlocked and the vehicle stationary. The sound will extinguish after several seconds and is generated by the Acoustic Vehicle Alert System (AVAS) sounder fitted to Plug-in Hybrid Electric vehicles (PHEV). The AVAS is located behind the grille at the front of the vehicle.
Issue: Technician unable to reset service interval on Instrument Cluster using Pathfinder following an oil service on...
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18MY non Plug-in Hybrid Electric Vehicles and non Hybrid Electric Vehicles only.
Issue: A customer may report an audible sound (groan type noise) from under bonnet immediately after the vehicle is...
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unlocked and the vehicle stationary. The sound will extinguish after several seconds and is generated by the Acoustic Vehicle Alert System (AVAS) sounder fitted to Plug-in Hybrid Electric vehicles (PHEV). The AVAS is located behind the grille at the front of the vehicle.
Software & Calibration
17 bulletinsREVERSE CAMERA GRID LINES MISSING AFTER IPMB UPDATE
InControl Touch Pro Wired Update
Software Update.
Software Update.
IMC Update 21A will not install
Flashing D After Using Remote Start
IMC 20C1 Software Release
IMC 20C1 Software Release
Not able to hear incoming calls with iPhone at iOS 12.2 / 12.3 software
Not able to hear incoming calls with iPhone at iOS 12.2 / 12.3 software
Not able to hear incoming calls with iPhone at 12.2 software.
TCU-3 programming failures.
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TCU-3 software download incomplete due to software iteration step.
In response to customer feedback on the performance of the InControl Touch Pro? system, Jaguar Land Rover has developed...
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a software update designed to enhance the robustness of a range of system features and functions.
Jaguar Land Rover North America would like to provide more information about the latest InControl Touch Pro software...
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updates and advise retailers what supporting documentation is available to explain the technical content, installation guide, and any other relevant warranty and commercial information.
In response to customer feedback on the performance of the InControl Touch Pro? system, Jaguar Land Rover has developed...
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a software upgrade designed to enhance the robustness of a range of system features and functions.
In response to customer feedback on the performance of the InControl Touch Pro? system, Jaguar Land Rover has developed...
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a software upgrade designed to enhance the robustness of a range of system features and functions.
ISSUE: Jaguar Land Rover (JLR) have received multiple reports of concerns experienced when updating vehicles equipped...
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with InControl Touch Pro to latest software version NGI 17C on both Symptom Driven Diagnostics (SDD) and PATHFINDER. Additional vehicle feedback data shows that the failure rate is increasing, despite the many improvements made in Pathfinder 123 and SDD 152.00. JLR recommend that no further vehicles are routinely updated to NGI 17C. (Note below reference urgent vehicles only.)
Suspension
14 bulletinsSuspension Warning Displayed On Instrument Cluster
Clicking Noise From Front Hub
A customer may report a suspension fault message displays on the instrument panel cluster.
Noise From Dynamic Suspension
Noise From Dynamic Suspension
Noise From Dynamic Suspension
Air suspension compressor being replaced for an E Chamber failure.
A 'Suspension fault' message may be displayed on the Instrument Cluster (IC).
A Customer may report a 'Suspension fault' message may be displayed on the Instrument Cluster (IC).
A 'Suspension fault' message may be displayed on the Instrument Cluster (IC).
A Customer may report a 'Suspension fault' message may be displayed on the Instrument Cluster (IC).
A 'Suspension fault' message may be displayed on the Instrument Cluster (IC).
RE: Temporary Suspension of 17C Next Generation Infotainment (NGI) Download
Issue: Suppliers of the Range Rover Evoque (L538) front and rear Dynamic Suspension dampers have identified a defect in...
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the manufacturing process whereby some components may not have been fully assembled during certain build periods. It is possible that a number of components manufactured during this build period may have been sent to Neovia for use in Service as JLR approved replacement parts. Components supplied for volume production at JLR manufacturing plants are not affected by this issue.
Lighting
11 bulletinsCosmetic defect to IDMA and ICDM will also be handled via AutoFRED for specific model callouts.
The Malfunction Indicator Lamp (MIL) may illuminate
There is moisture inside the headlamp lens
Malfunction Indicator Lamp
A customer may express a concern that there is moisture inside one of the rear lamp assemblies.
To update InControl Touch Pro vehicles to the latest IMC software level, and to enable SOTA updates moving forward.
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SOTA updates sent direct to customers on SOTA eligible & enabled vehicles with latest level IMC software.
The rear lamp(s) may exhibit signs of staining, tarnishing, and/or contamination on the inner surface of the lens.
Issue: Following fitment of a new Remote Function Actuator (RFA) labelled with any of the part numbers below, Symptom...
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Driven Diagnostics (SDD) does not appear to communicate with the RFA: FK72-19H440-AE, FK72-19H440-BE, FK72-19H440-AF, FK72-19H440-BF, Following models only affected: L538 Range Rover Evoque 14MY onwards, L550 Discovery Sport 15MY onwards, L494 Range Rover Sport 14MY onwards, L405 Range Rover 14MY onwards
Issue: The bonnet open warning light is on but the bonnet appears closed.
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This can cause the alarm to trigger or the vehicle to not lock.
Issue: Customer reports warning lamp illuminates combined with a message stating that only normal height is available.
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When interrogated with diagnostic equipment the following fault codes may be present: C1A20-64, C1131-92
Issue: The vehicle user may report that when selecting the access height mode the function does not operate correctly.
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Instead, the vehicle will start to lower, and then rise to off-road / raised height with a warning light on the instrument pack. This occurs when the vehicle lowers much more slowly than expected.
Fuel System
11 bulletinsDIESEL ACCESSORY DRIVE BELT - DAMAGED/SNAPPED OR NOISY
DIESEL ACCESSORY DRIVE BELT - DAMAGED/SNAPPED OR NOISY
A customer may experience one of the following warning messages on the Instrument Panel (IP); Diesel Exhaust Fluid...
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(DEF) Level Low (Empty) or Refill Message Displayed on the (IP) Incorrect Diesel Exhaust Fluid (DEF) Quality Detected Diesel Exhaust Fluid (DEF) Dosing Malfunction
An issue has been identified on a limited number of Land Rover vehicles within the listed Affected Vehicle Range where...
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the message 'Diesel Exhaust Fluid Malfunction' is displayed in the message center and/or the Malfunction Indicator Lamp (MIL) may be illuminated on the Instrument Panel Cluster (IPC).
A potential issue has been identified on certain vehicles within the listed Affected Vehicle Range where a 'Diesel...
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Exhaust Fluid Malfunction' warning message is displayed in the message center or the MIL (Malfunction Indicator Lamp) may be illuminated on the Instrument Panel Cluster (IPC).
An issue has been identified on a limited number of Land Rover vehicles within the listed Affected Vehicle Range where...
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the message 'Diesel Exhaust Fluid Malfunction' is displayed in the message center and/or the Malfunction Indicator Lamp (MIL) may be illuminated on the Instrument Panel Cluster (IPC).
A potential issue has been identified on certain vehicles within the listed Affected Vehicle Range where a 'Diesel...
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Exhaust Fluid Malfunction' warning message is displayed in the message center or the MIL (Malfunction Indicator Lamp) may be illuminated on the Instrument Panel Cluster (IPC).
An issue has been identified on a limited number of Land Rover vehicles within the listed Affected Vehicle Range where...
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the message 'Diesel Exhaust Fluid Malfunction' is displayed in the message center and/or the Malfunction Indicator Lamp (MIL) may be illuminated on the Instrument Panel Cluster (IPC).
A potential issue has been identified on certain vehicles within the listed Affected Vehicle Range where a 'Diesel...
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Exhaust Fluid Malfunction' warning message is displayed in the message center or the MIL (Malfunction Indicator Lamp) may be illuminated on the Instrument Panel Cluster (IPC).
Issue: Diesel exhaust fluid (DEF) injector crystallization leading to incorrect and unnecessary replacement.
The stainless steel exhaust finishers may be corroded/discolored.
Tires & Wheels
9 bulletinsIt feels like the wheels are locking when turning.
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There is a noise or judder feeling when turning.
There is a noise when turning or accelerating.
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There is a judder when turning. The tires jump when turning.
Issue: Low Speed Manoeuvring Front Tyre Skipping Phenomenon
Issue: Low Speed Manoeuvring Front Tyre Skipping Phenomenon
Issue: Low Speed Manoeuvring Front Tyre Skipping Phenomenon
Issue: Low Speed Manoeuvring Front Tyre Skipping Phenomenon
Issue: Low Speed Manoeuvring Front Tyre Skipping Phenomenon
Issue: Low Speed Manoeuvring Front Tyre Skipping Phenomenon
Jaguar Land Rover is trialling a new diagnostic procedure for wheel alignment.
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We require all retailers to follow the procedure outlined below ahead of conducting wheel alignment warranty work on Evoque (L538), Discovery Sport (L550), RR (L405), RRS (L494), Discovery (L462), and Velar (L560).
Pre-Delivery & Maintenance
9 bulletinsImproperly fitted ground points lead to numerous customer symptoms early in the service life of the vehicle.
While carrying out the Pre Delivery Inspection (PDI) using Pathfinder it may be found that the passive start and lock/...
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unlock functionality using the key remote is not operating. The message "Smart key not found" may also appear on the Instrument Cluster. In addition the Diagnostic Trouble Codes DTCs B1DDB-55 and B1DE4-55 are stored in the Remote Function Actuator (RFA)
From inspecting market returned parts it has become apparent that multiple dynamic response roll bars have been replaced due to reported fluid leaks.
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Upon further inspection no faults are found with the returned roll bars.
From inspecting market returned parts it has become apparent that multiple dynamic response roll bars have been replaced due to reported fluid leaks.
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Upon further inspection no faults are found with the returned roll bars.
From inspecting market returned parts it has become apparent that multiple dynamic response roll bars have been replaced due to reported fluid leaks.
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Upon further inspection no faults are found with the returned roll bars.
From inspecting market returned parts it has become apparent that multiple dynamic response roll bars have been replaced due to reported fluid leaks.
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Upon further inspection no faults are found with the returned roll bars.
Issue: One or more smart keys replaced at Pre Delivery Inspection (PDI) or during customer ownership that have found to...
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be ?No Fault Found? during part return analysis.
Issue: INJECTOR Refit Kit (Service Part number: LR105428) is shipped with BOSCH installation instruction sheet.
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Installation instructions are incorrect on the BOSCH installation sheet.
The 'Service Required' warning text will not appear on the Instrument Cluster (IC) if a vehicle has reached its service...
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point.
Transmission
8 bulletins8HP 8-Speed Automatic Transmission replacements due to Automatic Transmission Fluid (ATF) contamination with coolant.
Customer states harsh shift, transmission warning lamp.
Customer complains about a creak, rattle or squeak noise from under the vehicle - Transmission undertray noisy.
The 'D' may flash on the Transmission Control Switch (TCS) and/or Instrument Cluster after an Auto Stop/Start event.
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DTC (Diagnostic Trouble Code) P0715-64 and P0700-02 may be stored in the Transmission Control Module (TCM) and a 'Gearbox Fault' warning message may be displayed on the Instrument Cluster.
The 'D' may flash on the Transmission Control Switch (TCS) and/or Instrument Cluster after an Auto Stop/Start event.
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DTC (Diagnostic Trouble Code) P0715-64 and P0700-02 may be stored in the Transmission Control Module (TCM) and a 'Gearbox Fault' warning message may be displayed on the Instrument Cluster.
Issue Customer may complain that ? Gearbox fault is displayed on the Instrument Cluster (IC) Flashing ?D? on the...
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Transmission Control Switch and/or Instrument Cluster (IC) following an ECO Stop/Start event. ONLY DTCs P0715-64 and P0700-02 are stored in the Transmission Control Module (TCM) P0715-64 - Input/Turbine Shaft Speed Sensor "A" Circuit - signal plausibility failure P0700-02 - Transmission Control System (MIL Request) - general signal failure. If there are any other DTCs stored in the TCM they must be investigated and rectified prior to carrying out the instruction detailed in this SSM. Refer to the DTC index on TOPIx ? 100-00 General Information ? Diagnostic Trouble Code Index DTC: Transmission Control Module (TCM) NOTE ? The concern detailed in this SSM is applicable to 2017 and 2018 MY vehicles and typically occurs at low mileage (below 2500 miles/4000 kilometres) and affects vehicles fitted with the 8HP45 or 8HP70 automatic transmission.
Issue: Powertrain Transmission Module Learn Adaption routine has been instated on SDD/Pathfinder.
Situation: The steering wheel switches (volume, seek, OK/menu, mode, phone, voice) and transmission paddle shifters may...
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exhibit intermittent operation, causing one or more of the following issues: ? Audio volume does not adjust (up and/or down)? Radio 'seek' buttons do not operate ? Volume control buttons cause the radio station to change ? InControl system slow to operate (blank screen followed by the 'Land Rover' logo) ? Transmission paddle shifters do not operate ? Diagnostic Trouble Codes (DTC) U2013-02 and/or B1D21-13 stored
Air Bags & Safety
3 bulletinsA Customer may complain of an SRS system warning message being displayed on the instrument panel.
A customer may report that the SRS warning lamp is illuminated.
A customer may report that the SRS warning lamp is illuminated.