2016 Land Rover Range Rover TSBs
773 Technical Service Bulletins across 17 categories
Categories
Engine
191 bulletinsEngine Will Crank, No Start When At Operating Temperature
Engine Will Crank, No Start When At Operating Temperature
After thermostat replacement, the instrument cluster says that the engine is overheating while driving.
After thermostat replacement, the instrument cluster says that the engine is overheating while driving.
MISFIRE OR ROUGH RUNNING
MISFIRE OR ROUGH RUNNING
3.0L AJ126 Misfire on New Replacement or REMAN units.
ENGINE MISFIRE
Technical Bulletin: Knock Sound From Front Suspension (Onwards)
Technical Bulletin: Knock Sound From Front Suspension (Onwards)
DIESEL ENGINE PCM CALIBRATION - CANCELLED
ENGINE MISFIRE OR ROUGH RUNNING
ENGINE MISFIRE OR ROUGH RUNNING
Intermittent Engine Non Start After An Eco Stop Start Event
INGENIUM I6 3.0L Petrol - PCV Cover Valve Poor Idle
Customer States engine runs rough with MIL illuminated.
Customer states check engine light is illuminated.
Customer States engine runs rough with MIL illuminated.
Click noise from starter motor at freezing temperatures.
There is a noise coming from the engine bay.
The engine is running rough.
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There is a hesitation. The Check Engine MIL goes on and off. There is a noise on startup.
The Check Engine MIL is illuminated.
The Check Engine Lamp is illuminated and there is a lack of power.
The Check Engine Lamp is illuminated.
Vehicle returns after turbo replacement requiring either another turbo replacement or seemingly an engine replacement
The Check Engine Lamp is on and there is a lack of power.
Check Engine Light illuminated on the cluster.
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Customer may have a hesitation concern but this is not in every case.
The Check Engine Lamp is on and there is a lack of power.
Oil leak from underneath the vehicle.
The Check Engine Lamp is on and there is a lack of power.
The customer may complain of an excessive delay for cold air to come out of the face vents on engine start up
The Check Engine MIL is on There is a noise from the engine
Vehicles equipped with an AJ126 supercharged V6 engine are experiencing noise from the HP fuel pumps and/or a Check...
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Engine MIL illuminated with one of the following DTCs stored in the PCM. P228F-85 P025C-11 P0251-13 P064A-38 P0256-13
Noise from starter following removal of the engine oil pan.
Oil leak from underneath the vehicle.
Oil leak from underneath the vehicle.
PCV DiaphramTorn. The Check Engine Lamp is illuminated.
Air leak from the right hand camshaft cover assembly due to a split diaphragm within the pressure control valve.
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Any of the following DTCs (indicating an air intake system leak) could be stored in the Powertrain Control Module (PCM) ? P2187, P2189, P0505, P0507.
The Check Engine Lamp is on and the vehicle is running rough.
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DTCs vary, may include P2187-00, P2189-00, P013E-00,P014E-00. Fuel trims near limit when engine is at idle speed.
Check Engine Light is illuminated and the DTC P0496-00 is stored in the PCM.
Customer reports: Battery is discharged Vehicle is displaying a low battery warning Terrain Response Switchpack LEDs...
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flashing (see attachment) with engine off
Customer reports: Battery is discharged Vehicle is displaying a low battery warning Terrain Response Switchpack LEDs...
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flashing (see attachment) with engine off
Seat height operates in increments and seat memory function will not work after replacement of seat height motor.
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Diagnostic Trouble Code (DTC) B1B87-31, stored in Driver Seat Module (DSM) or Passenger Seat Module (PSM) Note that the seat height motor is supplied as part of the cushion sub-assembly or motor sub-assembly (depending on model)
Check Engine Light is illuminated and the DTC P0496-00 is stored in the PCM.
Customer reports: Battery is discharged Vehicle is displaying a low battery warning Terrain Response Switchpack LEDs...
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flashing (see attachment) with engine off
Customer reports: Battery is discharged Vehicle is displaying a low battery warning Terrain Response Switchpack LEDs...
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flashing (see attachment) with engine off
Seat height operates in increments and seat memory function will not work after replacement of seat height motor.
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Diagnostic Trouble Code (DTC) B1B87-31, stored in Driver Seat Module (DSM) or Passenger Seat Module (PSM) Note that the seat height motor is supplied as part of the cushion sub-assembly or motor sub-assembly (depending on model)
Check Engine Light illuminated, Restricted Performance Message on IPC
Customer reports: Battery is discharged Vehicle is displaying a low battery warning Terrain Response Switchpack LEDs...
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flashing (see attachment) with engine off
Customer reports: Battery is discharged Vehicle is displaying a low battery warning Terrain Response Switchpack LEDs...
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flashing (see attachment) with engine off
A humming noise may be evident from the engine at idle.
The engine MIL (Malfunction Indicator Lamp) may be illuminated on the Instrument Panel Cluster with DTC (Diagnostic...
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Trouble Code) P0234-77 stored in the Powertrain Control Module (PCM). DTC P2463-00 and P246B-00 may also be stored.
A noise from the underneath of the vehicle may be evident.
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The noise is most prominent during light throttle and low speed (for example: during car park maneuvers) and is independent of ambient temperature range. Under these conditions, a low-level, non-constant cyclical-type noise can be heard coming from the Center Exhaust system (Exhaust Valve) adjacent to the fuel tank.
A customer may report an oil leak under the vehicle from the transmission suspected to be the sump pan.
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Engineering would like to investigate the root cause as to these concerns
A customer may report an oil leak under the vehicle from the transmission suspected to be the sump pan.
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Engineering would like to investigate the root cause as to these concerns
The customer reports a coolant leak from the engine compartment which is found to originate from the thermostat housing...
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seam.
The engine MIL (Malfunction Indicator Lamp) may be illuminated and a restricted performance message may be displayed.
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Upon further investigation, DTC (Diagnostic Trouble Code) P0299-77 is stored in the Powertrain Control Module (PCM).
Issue: The customer reports a coolant leak from the engine compartment which is found to originate from the thermostat...
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housing seam.
A noise coming from the underneath of the vehicle may be evident.
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The noise is most prominent during light throttle and low speed, for example during car park maneuvers and is independent of ambient temperature range. Under these conditions, a low-level non-constant cyclical-type noise can be heard coming from the Center Exhaust system (Exhaust Valve) adjacent to the fuel tank.
A 'knock' sound from the front suspension may be heard inside the vehicle when traveling over an uneven road surface.
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The sound may be noticeable, when one of the front wheels travels over a uneven surface while the opposite front wheel remains on a smooth surface.
The engine MIL (Malfunction Indicator Lamp) may be illuminated with DTC (Diagnostic Trouble Code) P0030-29 and/or...
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P2251-13 stored in the Powertrain Control Module (PCM).
The engine MIL (Malfunction Indicator Lamp) may be illuminated.
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Upon further diagnosis, the Technician may find DTC (Diagnostic Trouble Code) P0089-64 and/or P0089-92 stored in the Powertrain Control Module (PCM).
An issue has been identified on certain vehicles within the listed Affected Vehicle Range where the 'Service Required'...
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message will not appear on the Instrument Cluster (IC) if a vehicle has reached its service point and the engine is started normally by pressing the engine START/STOP button with the brake pedal pressed. Turning on the ignition only, by pressing the engine START/STOP button without the brake pedal pressed, will still allow the 'Service Required' warning message to be displayed.
The engine MIL (Malfunction Indicator Lamp) may be illuminated on the Instrument Cluster (IC) with DTC (Diagnostic...
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Trouble Code) P132B-77 stored in the Powertrain Control Module (PCM).
Issue: Customer reports red warning lamp illuminated with a message "SUSPENSION FAULT" "STOP SAFELY" "STOP ENGINE"
Issue: Customer reports red warning lamp illuminated with a message "SUSPENSION FAULT" "STOP SAFELY" "STOP ENGINE"
A squeak, creak, and/or a knocking noise from the front of the vehicle may be evident when driving over rough terrain.
A squeak, creak, and/or a knocking noise from the front of the vehicle may be evident when driving over rough terrain.
Issue: The customer may experience a Check Engine Light on the instrument cluster and DTC, P2002, stored in the PCM in...
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isolation.
The engine Malfunction Indicator Lamp (MIL) may be illuminated on the Instrument Cluster with Diagnostic Trouble Code...
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(DTC) P0234-77 stored in the Powertrain Control Module (PCM). DTCs P2463-00 and P246B-00 may also be stored.
Issue: The customer reports a coolant leak from the engine compartment which is found to originate from the thermostat...
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housing seam.
A noise coming from the underneath of the vehicle may be evident.
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The noise is most prominent during light throttle and low speed, for example during car park maneuvers and is independent of ambient temperature range. Under these conditions, a low-level non-constant cyclical-type noise can be heard coming from the Center Exhaust system (Exhaust Valve) adjacent to the fuel tank.
A 'knock' sound from the front suspension may be heard inside the vehicle when traveling over an uneven road surface.
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The sound may be noticeable, when one of the front wheels travels over a uneven surface while the opposite front wheel remains on a smooth surface.
The engine MIL (Malfunction Indicator Lamp) may be illuminated with DTC (Diagnostic Trouble Code) P0030-29 and/or...
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P2251-13 stored in the Powertrain Control Module (PCM).
The engine MIL (Malfunction Indicator Lamp) may be illuminated.
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Upon further diagnosis, the Technician may find DTC (Diagnostic Trouble Code) P0089-64 and/or P0089-92 stored in the Powertrain Control Module (PCM).
An issue has been identified on certain vehicles within the listed Affected Vehicle Range where the 'Service Required'...
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message will not appear on the Instrument Cluster (IC) if a vehicle has reached its service point and the engine is started normally by pressing the engine START/STOP button with the brake pedal pressed. Turning on the ignition only, by pressing the engine START/STOP button without the brake pedal pressed, will still allow the 'Service Required' warning message to be displayed.
The engine MIL (Malfunction Indicator Lamp) may be illuminated on the Instrument Cluster (IC) with DTC (Diagnostic...
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Trouble Code) P132B-77 stored in the Powertrain Control Module (PCM).
Issue: Customer reports red warning lamp illuminated with a message "SUSPENSION FAULT" "STOP SAFELY" "STOP ENGINE"
A customer may complain of a coolant leak from the vehicle.
A squeak, creak, and/or a knocking noise from the front of the vehicle may be evident when driving over rough terrain.
A squeak, creak, and/or a knocking noise from the front of the vehicle may be evident when driving over rough terrain.
Issue: The customer may experience a Check Engine Light on the instrument cluster and DTC, P2002, stored in the PCM in...
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isolation.
The engine Malfunction Indicator Lamp (MIL) may be illuminated on the Instrument Cluster with Diagnostic Trouble Code...
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(DTC) P0234-77 stored in the Powertrain Control Module (PCM). DTCs P2463-00 and P246B-00 may also be stored.
A customer may complain of a coolant leak from the vehicle.
A squeak, creak, and/or a knocking noise from the front of the vehicle may be evident when driving over rough terrain.
A noise may be evident from the engine compartment when the engine is cold and at idle speed/below 2,500RPM.
The engine Malfunction Indicator Lamp (MIL) may be illuminated with Diagnostic Trouble Code (DTC) P244A-95, P2453-28,...
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P2455-22 stored in the Powertrain Control Module (PCM).
The engine Malfunction Indicator Lamp (MIL) may be illuminated with Diagnostic Trouble Code (DTC) P0030-29 and/or...
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P2251-13 stored in the Powertrain Control Module (PCM).
Issue: Oil leaking between the automatic transmission and transfer case which is currently being misdiagnosed leading to repeat repairs, i.e.
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leaks incorrectly being identified as coming from the rear transmission oil seal or sump. Oil weeps through the aluminium of the casing in the base of the pocket around where the steel D clutch tube is embedded, refer to attached file.
A potential issue has been identified on a limited number of vehicles within the listed Affected Vehicle Range where the...
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direct pressure sensing valve within the Air Conditioning (A/C) compressor becomes stuck and cannot respond to changing demands for A/C compressor displacement. The vehicle continues to operate; however, the function of the climate system is compromised by the failure mode. The customer may report a number of symptoms: cycling temperature within the passenger compartment, too cold, too hot, and/or odor ingress.
A potential issue has been identified on a limited number of vehicles within the listed Affected Vehicle Range where the...
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direct pressure sensing valve within the Air Conditioning (A/C) compressor becomes stuck and cannot respond to changing demands for A/C compressor displacement. The vehicle continues to operate; however, the function of the climate system is compromised by the failure mode. The customer may report a number of symptoms: cycling temperature within the passenger compartment, too cold, too hot, and/or odor ingress.
Issue: The customer may experience a Check Engine Light on the instrument cluster and DTC, P2002, stored in the PCM.
The engine Malfunction Indicator Lamp (MIL) may be illuminated on the Instrument Cluster (IC) with Diagnostic Trouble...
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Code (DTC) P132B-77 stored in the Powertrain Control Module (PCM).
An issue has been identified on certain vehicles within the listed Affected Vehicle Range where the 'Service Required'...
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message will not appear on the Instrument Cluster (IC) if a vehicle has reached its service point and the engine is started normally by pressing the engine START/STOP button with the brake pedal pressed. Turning on the ignition only, by pressing the engine START/STOP button without the brake pedal pressed, will still allow the 'Service Required' warning message to be displayed. In addition, the latest Powertrain Control Module (PCM) software has introduced a concern relating to the ability to reset the service message indicator. The latest IC software will rectify these concerns.
A 'knock' sound from the front suspension may be heard inside the vehicle when traveling over an uneven road surface.
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The sound may be noticeable, when one of the front wheels travels over a uneven surface while the opposite front wheel remains on a smooth surface.
An issue has been identified on certain vehicles within the listed Affected Vehicle Range where the 'Service Required'...
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message will not appear on the Instrument Cluster (IC) if a vehicle has reached its service point and the engine is started normally by pressing the engine START/STOP button with the brake pedal pressed. Turning on the ignition only, by pressing the engine START/STOP button without the brake pedal pressed, will still allow the 'Service Required' warning message to be displayed. In addition, Powertrain Control Module (PCM) software introduced a concern relating to the ability to reset the service message indicator. The latest IC software will rectify these concerns.
An issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle Range which will not ...
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display the 'Service Required' message on the Instrument Cluster, when starting the engine by depressing the brake pedal and pressing the engine START/STOP button, if/when a vehicle has reached its service interval. The message will display when switching the ignition only 'ON' (engine ?OFF?) by pressing the engine START/STOP button and NOT depressing the brake pedal.
An issue has been identified on certain vehicles within the listed Affected Vehicle Range which will not display the...
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'Service Required' message on the Instrument Cluster, when starting the engine by depressing the brake pedal and pressing the engine START/STOP button, if/when a vehicle has reached its service interval. The message will display when switching the ignition only 'ON' (engine OFF) by pressing the engine START/STOP button and NOT depressing the brake pedal.
An issue has been identified on certain vehicles within the listed Affected Vehicle Range where the 'Service Required'...
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message will not appear on the Instrument Cluster (IC) if a vehicle has reached its service point and the engine is started normally by pressing the engine START/STOP button with the brake pedal pressed. Turning on the ignition only, by pressing the engine START/STOP button without the brake pedal pressed, will still allow the 'Service Required' warning message to be displayed. In addition, the latest Powertrain Control Module (PCM) software has introduced a concern relating to the ability to reset the service message indicator. The latest IC software will rectify these concerns.
Engine Accessory Drive Idler Pulley and Belt Failure
Issue: Customer may report a driveline noise during re-application of throttle at low speed.
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This concern can be described as Shock/Clunk, Tip In Clonk. The concern is specific to vehicles fitted with Euro 5 AJ126 Supercharged engine only.
The Terrain Response system may not operate as expected when in 'Auto' mode by not automatically selecting the correct driving mode.
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As the driving mode changes, the transmission may downshift, the engine Revolutions Per Minute (RPM) may also increase, and/or the 'Auto Stop/Start OFF' warning indicator may illuminate on the Instrument Cluster (IC).
Situation: An issue has been identified on certain vehicles within the listed Affected Vehicle Range which will not...
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display the 'Service Required' message on the Instrument Cluster, when starting the engine by depressing the brake pedal and pressing the engine START/STOP button, if/when a vehicle has reached its service interval. The message will display when switching the ignition only 'ON' (engine OFF) by pressing the engine START/STOP button and NOT depressing the brake pedal.
Issue: Dynamic Response fluid leaking from the reservoir cap and / or suspension fault warning on the Instrument Pack...
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with the following Diagnostic Trouble Codes (DTCs) C1119-09, C1B11-62, C1046-91, C104A-94, C104B-94, C104C-94, C1049-94 stored in the Dynamic Response Control Module (DRCM). Claims are being received where ARC system components (reservoir, reservoir cap, reservoir suction hose, reservoir return hose and DRS Valve block) are being replaced, when a manual bleed should resolve the issue.
Situation: The engine Malfunction Indicator Lamp (MIL) may be illuminated with 'No Engine Restarts in XXX miles.
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Incorrect Diesel Exhaust Fluid Quality Detected' warning message displayed on the Instrument Cluster. During diagnosis, the technician may find Diagnostic Trouble Code (DTC) P2BA9-00 and/or P2BA9-92, which may be accompanied by DTCs P2BAE and P2BAF, stored in the Powertrain Control Module (PCM).
DESCRIPTION OF ISSUE:An issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle...
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Range which will not display the 'Service Required' message on the Instrument Cluster, when starting the engine by depressing the brake pedal and pressing the engine START/STOP button, if/when a vehicle has reached its service interval. The message will display when switching the ignition only 'ON' (engine ?OFF?) by pressing the engine START/STOP button and NOT depressing the brake pedal.
Engine accessory drive idler pulley and belt may become damaged
Issue: In cold weather (below -15 degrees Celsius / 5 degrees Fahrenheit) Diesel engines can experience difficulties with starting or engine running.
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This can lead to Roadside Assistance being necessary.
Issue: Oil leakage from the joint of 9 HP transmission and front differential following a repair in and around the...
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Transmission internal differential right output half shaft.
Situation: The engine Malfunction Indicator Lamp (MIL) may be illuminated with Diagnostic Trouble Code (DTC) P249C-00...
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stored in the Powertrain Control Module (PCM). DTC P2BAE and/or P2BAF may also be stored in the PCM.
Issue: Oil leakage from the joint of 9 HP transmission and front differential following a repair in and around the...
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Transmission internal differential right output half shaft.
Issue: Customer has observed 'Check Engine Light' - also known as 'Engine Malfunction Indicator Lamp (MIL)' -...
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illuminated in the instrument cluster & DTC P2096-00 and/or P2097-00 is evident in the PCM. A concern in the PCM diagnostic software has been discovered, which when combined with a specific customer drive cycle can lead to the false flagging of this DTC. Exhaust system leaks outside design specification can increase the likelihood of repeat failures.
Issue: During extremely cold weather (below minus 15 degree Celsius/5degrees Fahrenheit) Diesel engines can experience...
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difficulties with starting due to fuel supply issues to engine
Issue: A Customer may express a concern that the Malfunction Indicator Lamp (MIL) is illuminated with 'No Engine Restarts in XXX miles.
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'Incorrect Diesel Exhaust Fluid Quality Detected' warning message displayed within the Instrument Cluster (IC) and Diagnostic Trouble Code (DTC) P2BA9-00 and/or P2BA9-92 stored in the Powertrain Control Module (PCM) which may be accompanied by DTCs P2BAE and P2BAF.
Situation: A rattle noise may be evident from the engine compartment and/or the Malfunction Indicator Lamp (MIL) is illuminated.
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The Diagnostic Trouble Code (DTC) that may be logged include P0016, P0017, P0026, or P0341.
Concern: L359 and L538, 12MY onwards with 2.0GTDi engines, a warning indicator may illuminate on the IP (Instrument...
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Pack) for low coolant level and coolant visible on the ground at the front area of the engine bay. On inspection, the coolant leak is from the radiator.
Issue: Customer may complain of being unable to check the oil level via the Instrument Cluster (IC) or that an oil level monitoring fault is displayed.
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The engine oil level sensor is being replaced and when returned and tested shows no fault. DTCs relevant to the engine oil level sensor (P250A-37 and/or P250A-38) / engine oil temperature sensor circuit (P0195-00) maybe stored in the Powertrain Control Module (PCM).
Issue: Reports of 'No Engine Restarts in XXX miles.
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'Incorrect Diesel Exhaust Fluid Quality Detected' warning message displayed on the Instrument Cluster (IC) and Diagnostic Trouble Code (DTC) P2BA9-00 and/or P2BA9-92 stored in the Powertrain Control Module (PCM) which may be accompanied by DTCs P2BAE and P2BAF.
Customers may see a warning indicator illuminate on the IP (Instrument Pack) for low coolant level and coolant may be...
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visible on the ground at the front area of the engine bay.
Issue: JLR is investigating 3.0L & 5.0L Supercharger noise, post VIN's on LTB00482v7 & LTB00669v2
Issue: In cold weather (below -15 degrees Celsius / 5 degrees Fahrenheit) Diesel engines can experience difficulties with starting or engine running.
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This can lead to Roadside Assistance being necessary.
Issue: Oil leakage from the joint of 9 HP transmission and front differential following a repair in and around the...
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Transmission internal differential right output half shaft.
Situation: The engine Malfunction Indicator Lamp (MIL) may be illuminated with Diagnostic Trouble Code (DTC) P249C-00...
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stored in the Powertrain Control Module (PCM). DTC P2BAE and/or P2BAF may also be stored in the PCM.
DESCRIPTION OF ISSUE: A revised engine management system (EMS) calibration has been developed to improve the robustness...
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of the emission control system of TDV6 3.0L diesel vehicles within the listed Affected Vehicle Range. Specifically, the key improvements comprise a number of revised driver instrument display messages. These include the status of the Diesel Exhaust Fluid (DEF) system as well as an optimized emission control strategy for the extended operation of the vehicle under demanding conditions such as sustained high-speed driving, aggressive acceleration, or heavy towing. As a result to this change, it is expected that customers of certain vehicles who regularly operate their vehicles under such conditions will experience a noticeable increase in the rate of consumption of DEF. An Owner?s Handbook Supplement for these vehicles (Range Rover Sport [L494; 519971-571257; 617562-643823] and Range Rover [L405; 219083-274090]) is also included in this program.
Situation: The engine Malfunction Indicator Lamp (MIL) may be illuminated.
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This may be accompanied by the warning message "No engine restarts in xxx miles, diesel exhaust fluid dosing malfunction? displayed in the Instrument Cluster message center and Diagnostic Trouble Code (DTC) P208B-00, as well as DTC P2BAE / P2BAF, stored in the Powertrain Control Module (PCM).
Situation: The engine Malfunction Indicator Lamp (MIL) may be illuminated with Diagnostic Trouble Codes (DTC) P205B-84,...
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P205B-85, and/or P249C-00 stored in the Powertrain Control Module (PCM).
DESCRIPTION OF ISSUE: An issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle...
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Range which will not display the 'Service Required' message on the Instrument Cluster, when starting the engine by depressing the brake pedal and pressing the engine START/STOP button, if/when a vehicle has reached its service interval. The message will display when switching the ignition only 'ON' (engine OFF) by pressing the engine START/STOP button and NOT depressing the brake pedal.
SITUATION: An issue has been identified on certain vehicles within the listed Affected Vehicle Range which will not...
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display the 'Service Required' message on the Instrument Cluster, when starting the engine by depressing the brake pedal and pressing the engine START/STOP button, if/when a vehicle has reached its service interval. The message will display when switching the ignition only 'ON' (engine OFF) by pressing the engine START/STOP button and NOT depressing the brake pedal.
DESCRIPTION OF ISSUE An issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle...
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Range which will not display the 'Service Required' message on the Instrument Cluster, when starting the engine by depressing the brake pedal and pressing the engine START/STOP button, if/when a vehicle has reached its service interval. The message will display when switching the ignition only 'ON' (engine ?OFF?) by pressing the engine START/STOP button and NOT depressing the brake pedal.
Issue: Reports of 'No Engine Restarts in XXX miles.
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'Incorrect Diesel Exhaust Fluid Quality Detected' warning message displayed on the Instrument Cluster (IC) and Diagnostic Trouble Code (DTC) P2BA9-00 and/or P2BA9-92 stored in the Powertrain Control Module (PCM) which may be accompanied by DTCs P2BAE and P2BAF.
SITUATION: A humming noise may be evident from the engine at idle.
SITUATION: An issue has been identified on certain vehicles within the listed Affected Vehicle Range which will not...
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display the 'Service Required' message on the Instrument Cluster, when starting the engine by depressing the brake pedal and pressing the engine START/STOP button, if/when a vehicle has reached its service interval. The message will display when switching the ignition only 'ON' (engine OFF) by pressing the engine START/STOP button and NOT depressing the brake pedal.
Issue: Evoque or Discovery Sport 2.0L gasoline engines - the customer reports Check Engine Lamp.
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DTC P0316-00 is present, Misfire detected on start-up (First 1000 revolutions).
Issue: In cold weather (below -15 degrees Celsius / 5 degrees Fahrenheit) Diesel engines can experience difficulties with starting or engine running.
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This can lead to Roadside Assistance being necessary.
SITUATION: When selecting reverse (R) during certain situations when an AUTO Stop/Start action is occurring, the engine...
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may not re-start and the ignition will turn off.
Issue: Reports of 'No Engine Restarts in XXX miles.
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'Incorrect Diesel Exhaust Fluid Quality Detected' warning message displayed on the Instrument Cluster (IC) and Diagnostic Trouble Code (DTC) P2BA9-00 and/or P2BA9-92 stored in the Powertrain Control Module (PCM) which may be accompanied by DTCs P2BAE and P2BAF.
Issue: JLR is investigating 3.0L Supercharger noise.
Engine MIL Illumintaed with DTC P2096-00 or P2097-00 stored
Knock noise from front air springs
"SITUATION: THE ENGINE ACCESSORY DRIVE BELT MAY BECOME CRACKED, LEADING TO AN INTERMITTENT 'CHIRPING' NOISE FROM THE...
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ENGINE COMPARTMENT."
ISSUE: OIL LEAKING BETWEEN THE AUTOMATIC TRANSMISSION AND TRANSFER CASE WHICH IS CURRENTLY BEING MISDIAGNOSED LEADING TO REPEAT REPAIRS, I.E.
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LEAKS INCORRECTLY BEING IDENTIFIED AS COMING FROM THE REAR TRANSMISSION OIL SEAL OR SUMP.
SITUATION: THE ENGINE MALFUNCTION INDICATOR LAMP (MIL) MAY BE ILLUMINATED WITH DIAGNOSTIC TROUBLE CODE (DTC) P249C-00...
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STORED IN THE POWERTRAIN CONTROL MODULE (PCM). DTC P2BAE AND/OR P2BAF MAY ALSO BE STORED IN THE PCM.
SITUATION: THE ENGINE MALFUNCTION INDICATOR LAMP (MIL) MAY BE ILLUMINATED WITH DIAGNOSTIC TROUBLE CODES (DTC) RELEVANT...
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TO AN EVAPORATIVE EMISSION (EVAP) FAULT STORED IN THE POWERTRAIN CONTROL MODULE (PCM).
SITUATION: A CLATTERING / 'KNOCK' / 'RATTLE' NOISE MAY BE HEARD FROM THE ENGINE.
SITUATION: TO ADDRESS CONCERNS WITH THE CORRECT OPERATION OF THE OXYGEN (O2) SENSORS, UPDATED ENGINE CONTROL MODULE...
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(ECM) SOFTWARE IS REQUIRED ON THE MODELS, MODEL YEARS, ENGINE VARIANTS, AND VEHICLE IDENTIFICATION NUMBER (VIN) RANGES AS LISTED IN THE AFFECTED VEHICLE RANGE.
SITUATION: A HUMMING NOISE MAY BE EVIDENT FROM THE ENGINE AT IDLE.
"SITUATION: A 'KNOCK' SOUND FROM ONE OR BOTH FRONT AIR SPRINGS WHEN TRAVELING OVER SPEED BUMPS AT LOW SPEED MAY BE EVIDENT.
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UPON DIAGNOSIS, INCLUDING REMOVAL OF THE AIR SPRING AND INVERTING IT FOR A PERIOD OF APPROXIMATELY ONE MINUTE, HYDRAULIC FLUID IS FOUND TO FLOW FROM THE AIR SUSPENSION PIPE 'VOSS' CONNECTOR."
ENGINE MIL MAY BE ILLUMINATED WITH VARIOUS DTC CODES
CLICK NOISE FROM STARTER MOTOR AT FREEZING TEMPERATURES
"ISSUE: CUSTOMERS MAY REPORT THE ENGINE MANAGEMENT LIGHT (MIL) IS ILLUMINATED WITH THE POSSIBILITY OF A NO ENGINE...
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RESTARTS IN XXX MILES/KM, DIESEL EXHAUST FLUID DOSING MALFUNCTION WARNING MESSAGE DISPLAYED WITHIN THE INSTRUMENT CLUSTER MESSAGE CENTRE AND DTCS P20E8-84/85 AND P2BAE/P2BAF STORED IN THE PCM (POWERTRAIN CONTROL MODULE). NOTE: IF OTHER CODES ARE STORED IN THE PCM THEY MUST BE INVESTIGATED AND RESOLVED BEFORE FOLLOWING THE ADVICE DETAILED IN THIS SSM. CAUSE: THE SYSTEM HAS DETECTED A PRESSURE DEVIATION IN THE DEF (DIESEL EXHAUST FLUID) INJECTION SYSTEM."
"ISSUE: CRANKSHAFT/CRANKSHAFT BEARING FAILURE 3.0 TDV6 DIESEL ENGINE.
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ENGINE MAKES A LOUD RUMBLING/KNOCKING SOUND WHEN RUNNING WHICH WORSENS AS THE ENGINE IS PLACED UNDER LOAD. CAUSE: ROTATION OF MAIN BEARING SHELLS."
"SITUATION: THE ENGINE MALFUNCTION INDICATOR LAMP (MIL) MAY BE ILLUMINATED WITH DIAGNOSTIC TROUBLE CODE (DTC) P068A-00...
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STORED IN THE POWERTRAIN CONTROL MODULE (PCM) CAUSE: THIS MAY BE CAUSED BY A PCM SOFTWARE ISSUE (CPU RESPONSE TIME ERROR DURING VEHICLE SHUTDOWN PROCEDURE)."
"ISSUE: THE CUSTOMER MAY OBSERVE A 'CHECK ENGINE MALFUNCTION INDICATOR LAMP (MIL)' IN THE INSTRUMENT CLUSTER.
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NO DRIVEABILITY CONCERNS ARE OBSERVED BY THE CUSTOMER. ONE OR MORE CODES ARE STORED IN THE PCM RELATING TO THE 'HEATED OXYGEN SENSOR (HO2S) - POST CATALYST - BANK 1 (OR BANK 2) SENSOR 3' IN THE EXHAUST SYSTEM. THIS ISSUE ONLY APPLIES IF THE CODES STORED IN THE PCM ARE COVERED BY THE FOLLOWING LIST: P0142-00 O2 SENSOR CIRCUIT (BANK 1 SENSOR 3) - NO SUB TYPE INFORMATION P0162-00 O2 SENSOR CIRCUIT (BANK 2 SENSOR 3) - NO SUB TYPE INFORMATION P0042-00 HO2S HEATER CONTROL CIRCUIT (BANK 1, SENSOR 3) - NO SUB TYPE INFORMATION P0062-00 HO2S HEATER CONTROL CIRCUIT (BANK 2, SENSOR 3) - NO SUB TYPE INFORMATION P0055-00 HO2S HEATER RESISTANCE (BANK 1, SENSOR 3) - NO SUB TYPE INFORMATION P0061-00 HO2S HEATER RESISTANCE (BANK 2, SENSOR 3) - NO SUB TYPE INFORMATION CAUSE: THIS IS LIKELY CAUSED BY A PARTS QUALITY ISSUE IF: UPON DIAGNOSIS, NO FAULT IS FOUND WITH THE WIRING HARNESS OR CONNECTOR HAVING FOLLOWED THE DIAGNOSTIC INFORMATION AND HELP TEXT RELATING TO THE PCM CODES AS READ BY SDD."
"ISSUE: A CUSTOMER MAY REPORT THAT DURING CERTAIN DRIVING MANOEUVRES THERE IS A GROAN NOISE FROM THE SUSPENSION THAT LASTS APPROXIMATELY 1 SECOND.
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THE MAIN DRIVING MANOEUVRES ASSOCIATED WITH THIS ARE: 1. STEERING RIGHT AND THEN HITTING A BUMP/RIDGE IN THE ROAD VERY SOON AFTER. 2. STEERING TO THE RIGHT AND THEN SHARPLY STEERING TO THE LEFT. CAUSE: THIS IS CAUSED BY THE FLUID MOVING WITHIN THE DYNAMIC RESPONSE VALVE BLOCK COMBINED WITH RAPID SYSTEM PRESSURE CHANGES."
"ISSUE: A CUSTOMER MAY REPORT THAT DURING CERTAIN DRIVING MANOEUVRES THERE IS A GROAN NOISE FROM THE SUSPENSION THAT LASTS APPROXIMATELY 1 SECOND.
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THE MAIN DRIVING MANOEUVRES ASSOCIATED WITH THIS ARE: 1. STEERING RIGHT AND THEN HITTING A BUMP/RIDGE IN THE ROAD VERY SOON AFTER. 2. STEERING TO THE RIGHT AND THEN SHARPLY STEERING TO THE LEFT. CAUSE: THIS IS CAUSED BY THE FLUID MOVING WITHIN THE DYNAMIC RESPONSE VALVE BLOCK COMBINED WITH RAPID SYSTEM PRESSURE CHANGES."
"ISSUE: A NUMBER OF INSTANCES HAVE BEEN REPORTED WHERE A LOSS OF PRESSURE IN TYRES HAS BEEN OBSERVED WITH ASSOCIATED...
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TYRE PRESSURE MONITORING SYSTEM (TPMS) WARNING MESSAGES. CUSTOMERS AND RETAILERS HAVE BEEN UNABLE TO RE-INFLATE AND MAINTAIN SERVICE PRESSURES DUE TO LEAKAGE FROM THE TPMS VALVES. ISSUE MAY AFFECT: 15MY AND 16MY RANGE ROVER EVOQUE, DISCOVERY SPORT, RANGE ROVER (ALL NEW), DISCOVERY 4/LR4, RANGE ROVER SPORT VEHICLES. CAUSE: RETAILER TECHNICIANS HAVE OBSERVED TPMS VALVES WHERE THERE IS EVIDENCE OF AIR LOSS OR LEAKAGE FROM THE BASE OF THE VALVE STEM OR THROUGH THE TPMS VALVE CORE ."
"SITUATION: THE ENGINE MALFUNCTION INDICATOR LAMP (MIL) MAY BE ILLUMINATED WITH DIAGNOSTIC TROUBLE CODE (DTC) P068A-00...
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STORED IN THE POWERTRAIN CONTROL MODULE (PCM) CAUSE: THIS MAY BE CAUSED BY A PCM SOFTWARE ISSUE (CPU RESPONSE TIME ERROR DURING VEHICLE SHUTDOWN PROCEDURE)."
"SITUATION: A 'HUMMING' NOISE MAY BE EVIDENT FROM THE ENGINE AT IDLE.
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CAUSE: THIS MAY BE CAUSED BY DUST AND/OR WATER INGRESS TO THE ACCESSORY DRIVE BELT IDLER PULLEY BEARING."
"SITUATION: A METALLIC 'CLICKING' / 'RASPING' NOISE MAY BE EVIDENT FROM THE ENGINE.
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THE NOISE MAY BE MORE NOTICEABLE WHEN THE ENGINE IS AT IDLE SPEED AND WHEN THE ENGINE IS COLD. CAUSE: THIS MAY BE CAUSED BY A NOISY HIGH PRESSURE FUEL PUMP OUTLET VALVE."
"ISSUE: EARLY LIFE OXYGEN SENSOR CONCERNS ON 2016 MODEL YEAR VEHICLES, AFFECTING RANGE ROVER (LG), RANGE ROVER SPORT...
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(LW) AND DISCOVERY 4/LR4 (LA) FITTED WITH EITHER THE 3.0SC AJ126 OR 5.0NA/SC AJ133 ENGINES. CAUSE: PARTS QUALITY ISSUE (OPERATIONAL FAILURE AT SUPPLIER DURING MANUFACTURE OF THE SENSOR)."
"ISSUE: CUSTOMERS MAY REPORT THE ENGINE MANAGEMENT LIGHT (MIL) IS ILLUMINATED WITH THE POSSIBILITY OF A NO ENGINE...
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RESTARTS IN XXX MILES, DIESEL EXHAUST FLUID DOSING MALFUNCTION WARNING MESSAGE DISPLAYED WITHIN THE INSTRUMENT CLUSTER MESSAGE CENTER AND DTCS P208B-00/P2BAE-00/P2BAF-00 STORED IN THE PCM (POWERTRAIN CONTROL MODULE) CAUSE: AIR IN THE SYSTEM."
"ISSUE: JLR HAVE RECEIVED A SMALL NUMBER OF REPORTS RELATING TO THE FOLLOWING COMBINATION OF SYMPTOMS: CEL IS...
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ILLUMINATED AND NO ENGINE RESTARTS POSSIBLE IN XXX (TYPICALLY ~500) MILES. DIESEL EXHAUST FLUID DOSING SYSTEM MALFUNCTION MESSAGE ON IPK. AND ONE, OR MORE OF THE FOLLOWING DEF INDUCEMENT P-CODES ARE STORED IN THE PCM: P2BAE-00; P2BAE-02; P2BAF-00; P2BAF-02; P2BAF-04. AND P20B-00 IS STORED IN THE PCM. NOTE: IF OTHER CODES ARE STORED IN THE PCM, INVESTIGATE AND REPAIR THOSE BEFORE FOLLOWING THE ADVICE OF THIS SSM. CAUSE: THE ROOT CAUSE OF THIS ISSUE IS UNDER INVESTIGATION AND HAS YET TO BE CONFIRMED."
"DESCRIPTION TO ADDRESS CONCERNS WITH THE CORRECT OPERATION OF THE OXYGEN (O2) SENSORS, UPDATED POWERTRAIN CONTROL...
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MODULE (PCM) SOFTWARE IS REQUIRED ON THE MODELS, MODEL YEARS, ENGINE VARIANTS, AND VEHICLE IDENTIFICATION NUMBER (VIN) RANGES AS LISTED IN THE AFFECTED VEHICLE RANGE."
"SITUATION: TO ADDRESS CONCERNS WITH THE CORRECT OPERATION OF THE OXYGEN (O2) SENSORS, UPDATED ENGINE CONTROL MODULE...
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(ECM) SOFTWARE IS REQUIRED ON THE MODELS, MODEL YEARS, ENGINE VARIANTS, AND VEHICLE IDENTIFICATION NUMBER (VIN) RANGES AS LISTED IN THE AFFECTED VEHICLE RANGE. ACTION: RETAILERS ARE REQUIRED TO HOLD ONLY AFFECTED NEW VEHICLES THAT ARE WITHIN YOUR CONTROL AND REFRAIN FROM RELEASING THE VEHICLES FOR NEW VEHICLE SALE PENDING COMPLETION OF THE SERVICE INSTRUCTION DETAILED IN THIS TECHNICAL BULLETIN."
"SITUATION: THE CLIMATE CONTROL BLOWER MOTOR MAY INTERMITTENTLY CUT OUT WHEN SET TO MAXIMUM.
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CAUSE: THIS MAY BE CAUSED DUE TO THE POTENTIAL FOR THE BLOWER MOTOR TO HIT THE UPPER LIMIT FOR CURRENT AND CUT OUT WHEN THE CLIMATE CONTROL IS ON MAXIMUM OR IF THE BLOWER MOTOR IS MANUALLY PUT TO MAXIMUM. THE ISSUE IS INTERMITTENT BECAUSE IT IS HIGHLY DEPENDENT ON THE STATE OF CHARGE OF THE BATTERY AND THE INPUTS TO THE SYSTEM. BLOWER MOTOR OPERATION CAN BE RESET BY EITHER CYCLING THE IGNITION OFF/ON OR BY CYCLING THE CLIMATE CONTROL OFF/ON MANUALLY."
"SITUATION: WHEN SELECTING REVERSE (R) DURING CERTAIN SITUATIONS WHEN AN ECO STOP/START ACTION IS OCCURRING, THE ENGINE...
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MAY NOT RE-START AND THE IGNITION WILL TURN OFF. CAUSE: THIS MAY BE CAUSED BY AN ANTI-LOCK BRAKING SYSTEM (ABS) SOFTWARE, WHICH UNDER VERY SPECIFIC CIRCUMSTANCES CAN CAUSE THIS ISSUE TO OCCUR."
"ISSUE: ENGINE MALFUNCTION INDICATOR LAMP IS ILLUMINATED AT PDI WITH DTC P068A-00 STORED IN THE PCM (POWERTRAIN CONTROL MODULE).
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NOTE - AFFECTS 3.0 TD6 ONLY. CAUSE: THE TRANSIT RELAY IS FITTED PRIOR TO THE PCM PERFORMING A FULL SHUTDOWN. THIS CAN RESULT IN A FALSE FLAG OF DTC P068A-00."
"ISSUE: CUSTOMERS MAY REPORT THAT THE POWERFOLD DOOR MIRRORS WILL NOT POWERFOLD OR ARE LOOSE -SEE ATTACHED FILE CAUSE:...
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CUSTOMERS OR EXTERNAL INFLUENCES SUCH AS CAR WASHES MAY INADVERTANTLY KNOCK THE DOOR MIRROR HEAD INTO THE FOLDED POSITION, THIS WILL THEN CAUSE THE MIRROR HEAD TO BE LOOSE"
"ISSUE: THE CUSTOMER MAY OBSERVE A MIL IN THE INSTRUMENT CLUSTER RELATING TO THE ENGINE SYSTEM (CHECK ENGINE LIGHT) AND...
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ONE OR MORE CODES STORED IN THE PCM RELATING TO HEATED OXYGEN SENSOR (HO2S) IN THE EXHAUST SYSTEM. THE CODE WILL REFER TO A FAULT WITH THE PRE, OR MID, OR POST CATALYST HEATED OXYGEN SENSOR: P0030, P0031, P00D1, P0130, P0131, P0132, P0133, P0134, P0135, P014C, P2195, P2196, P2231, P2237, P2243, P2245, P2251, P2297, P2626, P2A00, P0050, P0051, P00D3, P0150, P0151, P0152, P0153, P0154, P0155, P2197, P2198, P2234, P2240, P2247, P2254, P0037, P0038, P0054, P0136, P0137, P0138, P0139, P013A, P013E, P0140, P0141, P2270, P2271, P0056, P0057, P0060, P013C, P014A, P0156, P0157, P0158, P0159, P0160, P0161, P2272, P2273, P0042, P0043, P0044, P0055, P0142, P0143, P0144, P0147, P2274, P2275, P0061, P0062, P0063, P0162, P0163, P0164, P0167, P2276, P2277 UPON DIAGNOSIS NO FAULT IS FOUND WITH THE WIRING HARNESS OR CONNECTOR AND THE FAULT IS DETERMINED TO BE WITH THE SENSOR (HAVING FOLLOWED THE DIAGNOSTIC INFORMATION AND HELP TEXT RELATING TO PCM CODES AS READ BY SDD). CAUSE: THE ROOT CAUSE HAS YET TO BE IDENTIFIED AND IS CURRENTLY UNDER INVESTIGATION."
"SITUATION: THE VEHICLE BATTERY IMAY BE FLAT OR ONE OF THE FOLLOWING MESSAGES/WARNING LIGHTS MAY BE DISPLAYED ON THE...
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INSTRUMENT CLUSTER: FAULTY GENERATOR FAULTY BATTERY MONITORING SYSTEM (BMS) THE CHARGE WARNING INDICATOR IS ILLUMINATED WHEN THE ENGINE IS RUNNING. CAUSE: THE POWER SUPPLY IS A FULLY INTEGRATED SYSTEM THAT REQUIRES SDD TO DIAGNOSE OVERALL FUNCTIONALITY ROBUSTLY TO MAKE SURE CUSTOMER SATISFACTION IS MET VIA RIGHT FIRST TIME DIAGNOSIS."
DESCRIPTION: A POTENTIAL ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES LISTED WITHIN THE AFFECTED VEHICLE...
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RANGE WHERE THE PASSIVE ENTRY/PASSIVE UNLOCK AND KEYLESS START FEATURES MAY BE INOPERATIVE AND THE ENGINE WILL NOT START NORMALLY. WHEN THIS OCCURS, THE EMERGENCY KEY BLADE IS NEEDED TO UNLOCK THE DRIVERS DOOR TO ENTER THE VEHICLE AND THE SMART KEY MUST THEN BE HELD NEXT TO THE IMMOBILIZER ANTENNA UNIT (IAU) AND THE ENGINE START/STOP SWITCH MUST BE PRESSED TO START THE ENGINE.
DESCRIPTION: TO ADDRESS CONCERNS WITH THE CORRECT OPERATION OF THE OXYGEN (O2) SENSORS, UPDATED POWERTRAIN CONTROL...
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MODULE (PCM) SOFTWARE IS REQUIRED ON THE MODELS, MODEL YEARS, ENGINE VARIANTS, AND VEHICLE IDENTIFICATION NUMBER (VIN) RANGES AS LISTED IN THE AFFECTED VEHICLE RANGE.
"ISSUE: ENGINE MALFUNCTION INDICATOR LIGHT (MIL) ILLUMINATED.
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P0132 STATUS 60 DIAGNOSTIC TROUBLE CODE (DTC) STORED IN THE POWERTRAIN CONTROL MODULE (PCM)."
SITUATION: TO ADDRESS CONCERNS WITH THE CORRECT OPERATION OF THE OXYGEN (O2) SENSORS, UPDATED ENGINE CONTROL MODULE...
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(ECM) SOFTWARE IS REQUIRED ON THE MODELS, MODEL YEARS, ENGINE VARIANTS, AND VEHICLE IDENTIFICATION NUMBER (VIN) RANGES AS LISTED IN THE AFFECTED VEHICLE RANGE.
"SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES WITHIN THE AFFECTED VEHICLE RANGE WHERE THE...
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PASSIVE ENTRY/PASSIVE UNLOCK AND KEYLESS START FEATURES MAY BE INOPERATIVE AND THE ENGINE WILL NOT START NORMALLY. WHEN THIS OCCURS, THE EMERGENCY KEY BLADE IS NEEDED TO UNLOCK THE DRIVERS DOOR TO ENTER THE VEHICLE AND THE SMART KEY MUST THEN BE HELD NEXT TO THE IMMOBILIZER ANTENNA UNIT (IAU) AND THE ENGINE START/STOP SWITCH MUST BE PRESSED TO START THE ENGINE."
"SITUATION: REPAIR PROCEDURE FOLLOWING CUSTOMER INCORRECTLY FUELING A DIESEL ENGINE VEHICLE WITH GASOLINE.
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CAUSE: THIS MAY BE CAUSED BY CUSTOMER ERROR/MISTAKE."
"ISSUE: LAND ROVER IS CURRENTLY WORKING ON A RESOLUTION FOR THE ITEMS DETAILED BELOW FOR LG - RANGE ROVER (ALL NEW) -...
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L405 OR LW - RANGE ROVER SPORT - L494 FOR 16 MY ONWARDS: THE RETAILER IS UNABLE TO COMPLETE THE PRE-DELIVERY INSPECTION (PDI) ON EITHER OF THE VEHICLES DETAILED ABOVE. DURING THE PDI ROUTINE, THE TECHNICIAN WILL BE UNABLE TO REMOVE THE SPEED LIMITER ON A VEHICLE WITH A 4.4 TDV8 ENGINE. WHEN THE PDI ROUTINE HAS BEEN COMPLETED, THE TECHNICIAN WILL THEN FIND THE TELEMATICS CONTROL UNIT (TCU) HAS NOT BEEN ACTIVATED DURING THE PDI ROUTINE. WHEN THEY THEN ATTEMPT TO ACTIVATE THE TCU USING SDD SERVICE FUNCTIONS THEY ARE PRESENTED WITH A LARGE AMOUNT OF VEHICLE QUALIFIER QUESTIONS. CAUSE: THREE CONCERNS HAVE BEEN IDENTIFIED: 1. THE SECURITY CONSTANTS ON SYMPTOM DRIVEN DIAGNOSTICS (SDD) DO NOT MATCH THE VEHICLE AND THIS PREVENTS SDD FROM GAINING COMMUNICATIONS WITH THE ENGINE CONTROL MODULE (ECM) KNOWN AS PCM IN SDD 2. A LATE CHANGE TO THE CAR CONFIGURATION FILE (CCF) RULES WHICH HAS BEEN LOADED TO THE VEHICLES WHEN THEY WERE MANUFACTURED. THIS CAUSES SDD NOT READ THE CCF WHICH THE SOFTWARE USES TO IDENTIFY WHAT"
SITUATION: A NOISE COMING FROM THE UNDERNEATH OF THE VEHICLE MAY BE EVIDENT.
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THE NOISE IS MOST PROMINENT DURING LIGHT THROTTLE AND LOW SPEED, FOR EXAMPLE DURING CAR PARK MANEUVERS AND IS INDEPENDENT OF AMBIENT TEMPERATURE RANGE. UNDER THESE CONDITIONS, A LOW-LEVEL NON-CONSTANT CYCLICAL-TYPE NOISE CAN BE HEARD COMING FROM THE CENTER EXHAUST SYSTEM (EXHAUST VALVE) ADJACENT TO THE FUEL TANK.
SITUATION: A HUMMING NOISE MAY BE EVIDENT FROM THE ENGINE AT IDLE.
ISSUE: BRAND NEW SERVICE ENGINES (3.0 TDV6) WITH A LOUD KNOCKING NOISE FOLLOWING FIRST START UP AFTER FITMENT.
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ANALYSIS OF RETURNED ENGINES HAS SHOWN THE LEFT HAND (LH) CAMSHAFT/CHAIN SPROCKET ALIGNMENT MARKS WERE INCORRECT AS A RESULT OF THE TECHNICIAN NOT FOLLOWING THE TOPIX PROCEDURE FOR REFITTING THE FUEL INJECTION PUMP WHICH IS DRIVEN OFF THE REAR OF THE LEFT HAND (LH) SIDE CYLINDER HEAD EXHAUST CAMSHAFT.
SITUATION: A HUMMING NOISE MAY BE EVIDENT FROM THE ENGINE AT IDLE.
ISSUE: JAGUAR LAND ROVER HAVE BEEN RECEIVING A NUMBER OF REPORTS DETAILING AN ALLEGED OIL LEAK FROM THE ENGINE SUMP...
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GASKET ON VEHICLES EQUIPPED WITH THE 3.0 TDV6 ENGINE.
ISSUE: A "NO ENGINE RESTARTS IN XXX MILES.
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INCORRECTED DIESEL EXHAUST FLUID QUALITY DETECTED" WARNING DISPLAYED IN THE MESSAGE CENTER.
ISSUE: A CUSTOMER MAY REPORT AN INTERMITTENT MESSAGE HILL DESCENT CONTROL (HDC) AND STABILITY ASSIST ARE UNAVAILABLE...
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DISPLAYED ON THE INSTRUMENT CLUSTER. AFFECTS RANGE ROVER AND RANGE ROVER SPORT 16MYONWARDS. THE MESSAGE CAN APPEAR WHERE THE CUSTOMER SWITCHES THE IGNITION ON ONLY BUT DOESNT START THE ENGINE UNTIL AFTER A PERIOD OF 32 SECONDS. THE FOLLOWING DTC WILL HAVE BEEN LOGGED: - U0140-87: ANTI-LOCK BRAKE SYSTEM CONTROL MODULE (ABS) LOST COMMUNICATION WITH BODY CONTROL MODULE MISSING MESSAGE. THE MESSAGE WILL CLEAR AT THE NEXT IGNITION CYCLE.
ISSUE: THE CUSTOMER MAY REPORT A NOISE FROM THE ENGINE BAY.
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THIS MAYBE ACCOMPANIED WITH THE COOLANT GAUGE READING HIGH AND/OR THE CHARGE WARNING INDICATOR ILLUMINATED. INVESTIGATION FINDS A CONCERN WITH THE PRIMARY IDLER PULLEY ASSEMBLY WHICH IN SOME CASES CAN LEAD TO DAMAGE OF THE PRIMARY DRIVE BELT. THE PRIMARY BELT DRIVES THE COOLANT PUMP AND GENERATOR HENCE THE POTENTIAL FOR THE COOLANT GAUGE TO READ HIGH AND/OR THE CHARGE WARNING INDICATOR ILLUMINATING IF THE BELT IS DAMAGED AND NOT FUNCTIONING CORRECTLY. THIS CONCERNS AFFECTS LTIS (LOW TIME IN SERVICE) VEHICLES WITH THE 3.0 AJ126 AND 5.0 AJ133 GASOLINE ENGINES FITTED.
SITUATION: THE ENGINE SPEED MAY DROP (APPROXIMATELY 300-400 RPM) DURING WINDSHIELD WIPER OPERATION.
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THE ISSUE IS MORE LIKELY WHEN HIGH ELECTRICAL DEMAND SYSTEMS SUCH AS HEATED WINDSHIELD, HEATED SEATS, LIGHTS, ETC. ARE BEING USED. A CHANGE OF STATE FROM THE WIPER MOTOR IS ALSO REQUIRED (START, COMING TO REST, OR SWITCHING BETWEEN SPEED SETTINGS).
SITUATION: THE ENGINE SPEED MAY DROP (APPROXIMATELY 300400 RPM) DURING WINDSHIELD WIPER OPERATION.
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THE ISSUE IS MORE LIKELY WHEN HIGH ELECTRICAL DEMAND SYSTEMS SUCH AS HEATED WINDSHIELD, HEATED SEATS, LIGHTS, ETC. ARE BEING USED. A CHANGE OF STATE FROM THE WIPER MOTOR IS ALSO REQUIRED (START, COMING TO REST, OR SWITCHING BETWEEN SPEED SETTINGS).
SITUATION: A 'KNOCK' SOUND FROM ONE OR BOTH FRONT AIR SPRINGS WHEN TRAVELING OVER SPEED BUMPS AT LOW SPEED MAY BE EVIDENT.
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UPON DIAGNOSIS, INCLUDING REMOVAL OF THE AIR SPRING AND INVERTING IT FOR A PERIOD OF APPROXIMATELY ONE MINUTE, HYDRAULIC FLUID IS FOUND TO FLOW FROM THE AIR SUSPENSION PIPE 'VOSS' CONNECTOR.
SITUATION: A NOISE COMING FROM THE UNDERNEATH OF THE VEHICLE MAY BE EVIDENT.
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THE NOISE IS MOST PROMINENT DURING LIGHT THROTTLE AND LOW SPEED, FOR EXAMPLE DURING CAR PARK MANEUVERS AND IS INDEPENDENT OF AMBIENT TEMPERATURE RANGE. UNDER THESE CONDITIONS, A LOW-LEVEL NON-CONSTANT CYCLICAL-TYPE NOISE CAN BE HEARD COMING FROM THE CENTER EXHAUST SYSTEM (EXHAUST VALVE) ADJACENT TO THE FUEL TANK.
LAND ROVER: PROCEDURAL INFORMATION HAS BEEN PROVIDED, ON SOME VEHICLES, REGARDING ENGINE 3.0L AJ126, 5.0L AJ133, UPDATE...
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ON HIGH PRESSURE FUEL PUMP DIAGNOSTICS. *PE
LAND ROVER: AFTER ECO STOP, SOFTWARE FOR TRANSMISSION IS CAUSING TRANSMISSION TO BE IN NEUTRAL, EVEN WHEN SWITCH WAS...
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NOT MOVED, OR GEAR POSITION INDICATOR ON INSTRUMENT CLUSTER MESSAGE IS FLASHING D OR S AND WOULD HAVE NORMAL OPERATION ONCE ENGINE IS STOPPED AND RESTARTED. *PE UPDATED 9/25/15. *PE
Electrical
105 bulletinsGrid lines are no longer showing in reverse camera image after software update to IPMB camera module.
TELEMATIC TCU2 MODULES NO LONGER AVAILABLE
Telematic TCU2 Module 2015-2017MY No Longer Available
Leaking windshield that caused the water ingress on the electrical component.
Chassis Control Module (CHCM) Suspension Warning on Cluster
MHEV DC/DC CONVERTER NOISY, LOW BATTERY WARNING ILLUMINATED.
All New Range Rover 5.0 V8 Gasoline Oxygen Sensors
Powertrain Control Module (PCM) Incorrect Calibration
Electrically Deployable Tow Bar Will Not Move When Requested
Telematic control module software update.
Issue: JLR are currently investigating 'Traction Reduced' message displayed on the Instrument Cluster (IC) message...
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center and DTC U2000-4B logged within the Rear Differential Control Module (RDCM).
When attempting to complete the Replace ECU application for the Occupant Classification System Module (OCS) the application fails.
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The error message The following error was encountered: is displayed to the user.
The MIL is illuminated on the IPC with Diagnostic Trouble Code(s) (DTC) P0234-77 stored in the Powertrain Control Module...
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(PCM) which may be accompanied with DTCs P2463-00 and P246B-00.
TDV6 16-18MYMY3.0L TDV6 equipped vehicles have a MIL and Restricted Performance on the instrument cluster and P0234-77...
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stored in the PCM
Quiescent battery drain due to TCU module.
Diagnostic Trouble Code (DTC) U210A-27 and/ or C1A24-64 observed in the Chassis Control Module (CHCM) during diagnosis,...
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leading to unnecessary replacement of the air suspension compressor. Please note that the DTCs do not generate an air suspension fault on the instrument cluster or display any vehicle symptoms.
Diagnostic Trouble Code (DTC) U210A-27 and/ or C1A24-64 observed in the Chassis Control Module (CHCM) during diagnosis,...
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leading to unnecessary replacement of the air suspension compressor. Please note that the DTCs do not generate an air suspension fault on the instrument cluster or display any vehicle symptoms.
Variations of DTC P0087 are stored in the PCM for the fuel rail pressure sensor.
Repeated flat battery reported but measured quiescent current drain within the expected range (< 30 mA)
Following a successful update to InControl Touch Pro 18D using PATHFINDER, the parts look up table for the Infotainment...
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Master Controller (IMC) may show that the module is still not up to date.
Vehicles may exhibit a no start complaint due to a repetitive intermittent flat battery.
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Initial diagnosis shows no fault found or no measurable quiescent drain.
After an Infotainment Master Control Module (IMC) software update: Phone will not connect via Bluetooth Voice commands...
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no longer work
A customer may raise a concern with the Malfunction Indicator Lamp Illuminated on the instrument cluster with no driveability concern.
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During interrogation DTC?s P054A-00, P0014-71, P000B-00 and/or P0341-00 and P054A-00 will be stored within the Powertrain Control Module (PCM).
Following a successful update to InControl Touch Pro 18D using PATHFINDER, the parts look up table for the Infotainment...
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Master Controller (IMC) may show that the module is still not up to date.
Vehicles may exhibit a no start complaint due to a repetitive intermittent flat battery.
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Initial diagnosis shows no fault found or no measurable quiescent drain.
After an Infotainment Master Control Module (IMC) software update: Phone will not connect via Bluetooth Voice commands...
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no longer work
A customer may raise a concern with the Malfunction Indicator Lamp Illuminated on the instrument cluster with no driveability concern.
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During interrogation DTC?s P054A-00, P0014-71, P000B-00 and/or P0341-00 and P054A-00 will be stored within the Powertrain Control Module (PCM).
A customer may report one or more Body Control Module (BCM) outputs not functioning.
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Examples of these may include: Exterior lighting, Interior lighting, Sun roof blinds, Steering Wheel Adjust, Eco stop start etc... One or more of these symptoms may be accompanied by DTC U1000-00 (Solid State Driver Protection Active - Driver Disabled) present in the BCM. If DTC U1000-00 is not present in the BCM do not continue with this SSM. Continue to diagnose and repair the inoperative BCM output as necessary using Topix as a guide.
A customer may raise a concern with the Malfunction Indicator Lamp Illuminated on the instrument cluster with no driveability concern.
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During interrogation DTC?s P054A-00, P0014-71, P000B-00 and/or P0341- 00, P054A-00, P0303-00 and P0302-00 will be stored within the Powertrain Control Module (PCM).
A customer may raise a concern with the Malfunction Indicator Lamp Illuminated on the instrument cluster with no driveability concern.
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During interrogation DTC?s P054A-00, P0014-71, P000B-00 and/or P0341- 00, P054A-00, P0303-00 and P0302-00 will be stored within the Powertrain Control Module (PCM).
SOS Limited Functionality displayed on the Instrument Cluster (IC) and Multiple Diagnostic Trouble Codes (DTC?s) may be...
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stored in the Telematics Control Module (TCU). All or a combination of the following DTC?s may be present in the TCU: B1A56-11 - Antenna - Circuit short to ground (GSM antenna circuit short circuit to ground) B1A56-15 - Antenna - Circuit short to battery or open (GSM antenna circuit short circuit to power, open circuit, high resistance) B119F-01 - GPS Antenna - General electrical failure (Global positioning system antenna circuit short circuit to ground, short circuit to power) B119F-13 - GPS Antenna - Circuit open (Global positioning system antenna circuit open circuit, high resistance) SOS Limited Functionality may affect the TCU's ability to support the ECall function when required by the customer.
Customer may see message on the Instrument cluster stating "Air suspension not in customer mode" Technician finds...
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diagnostic trouble code (DTC) U3000-05 logged in the Chassis Control Module (CHCM) Vehicle suspension is in tight tolerance mode
Battery draining overnight
A 'Hood open' message may be displayed on the Instrument Cluster (IC) or the security system status indicator may give...
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an audible warning to indicate that the hood is not latched correctly. Upon further inspection, the hood is correctly latched.
Issue: Following what appears to be a successful software update to the Remote Function Actuator (RFA) or replacement...
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module using Pathfinder or Symptom Driven Diagnostics (SDD) the module appears to be unresponsive to any further diagnostic commands or smart key remote operation.
Battery draining overnight
A 'Hood open' message may be displayed on the Instrument Cluster (IC) or the security system status indicator may give...
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an audible warning to indicate that the hood is not latched correctly. Upon further inspection, the hood is correctly latched.
Issue: Following what appears to be a successful software update to the Remote Function Actuator (RFA) or replacement...
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module using Pathfinder or Symptom Driven Diagnostics (SDD) the module appears to be unresponsive to any further diagnostic commands or smart key remote operation.
Issue: A customer may report that intermittently a ?Low battery warning? message is displayed on the Instrument Cluster...
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message centre, when the vehicle ignition is switched on after the vehicle has been parked overnight. In addition a clicking noise may be heard from the Rear Junction Box when the ignition is switched on.
Issue: The Touch Screen (TS) also known as Front Control Display Interface Module (FCDIM) or High Level Display Front...
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(HLDF) on occasions may fail to download software correctly resulting in no communications with the module and blank screen.
The suspension warning lamp may be illuminated on the Instrument Cluster and the air suspension system may not raise or lower.
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Upon further diagnosis, the Technician may find Diagnostic Trouble Code (DTC) C1A13-64 stored in the Chassis Control Module (CHCM).
Issue The technician may notice that the All Terrain Control Module (ATCM) shows offline within the ECU diagnostics menu, of Pathfinder.
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The concern prevents the technician from using Pathfinder to diagnose or rectify concerns with the ATCM
In the event that a SRS firing circuit is found to be damaged, please refer to SCN JLRP00128 and TOPIx (workshop manual...
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section 418-02 - Description and Operation ? Diagnosis and Testing) for the updated wiring repair standard and guidelines.
Customers report the ECO Stop/Start is not working.
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Retailers are testing the primary battery using the Midtronics EXP-1080 tester which is reporting the battery is serviceable. The vehicle then returns with the same Customer concern of ECO Stop/Start inoperative. If a Midtronics GRX-3080 is used, the primary battery fails the test. Replacement of the primary battery resolves the concern.
The InControl secure system may incorrectly identify the vehicle as stolen after crossing an international border.
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This will result in the Telematics Service Provider contacting the customer to confirm if theft has occurred. Until the customer confirms that no theft has occurred, they will be blocked from using various InControl features.
Issue: JLR are currently investigating 'Traction Reduced' message displayed on the Instrument Cluster (IC) message...
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center and DTC U2000-4B logged within the Rear Differential Control Module (RDCM).
Issue: JLR are currently investigating 'Traction Reduced' message displayed on the Instrument Cluster (IC) message...
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center and DTC U2000-4B logged within the Rear Differential Control Module (RDCM).
Issue: JLR are currently investigating 'Traction Reduced' message displayed on the Instrument Cluster (IC) message...
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center and DTC U2000-4B logged within the Rear Differential Control Module (RDCM).
Issue: JLR are currently investigating 'Traction Reduced' message displayed on the Instrument Cluster (IC) message...
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center and DTC U2000-4B logged within the Rear Differential Control Module (RDCM).
Issue: Unable to resolve all customer concerns after successful recharge of a vehicle's primary or secondary battery.
Issue: At PDI or at normal service, the dealer may find DTC - U3000 - 49 Control Module internal electronic failure *...
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recorded in the Side Object Detection Left (SODL) or Side Object Detection Right(SODR) without any customer impact on the Blind Spot Monitor features.
Issue: Land Rover has received reports where during diagnosis of the surround camera system the Diagnostic Trouble Code...
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(DTC) B12BD-31 "Rear Camera - No Signal" and or U1A4B-49 "Control Module Processor B - Internal Failure" stored in the Image Processing Module B (IPMB). The DTC is a false flagging code that can lead to incorrect diagnosis of any camera related issue reported by the customer.
Issue: A customer may report that there is a noticeable temperature difference between the left hand and right hand...
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Heating Ventilation Air Conditioning (HVAC) vents when the temperatures selected on the front integrated control panel are set to the same value. During diagnosis using Pathfinder it may be evident that there are no Diagnostic Trouble Codes (DTCs) stored in the (HVAC) module.
DESCRIPTION OF ISSUE: A potential issue has been identified on a limited number of vehicles listed in the Affected...
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Vehicle Range have been manufactured away from process and the Telematics Control Module (TCU) security key was not subject to an end of line test and verification. The Wi-Fi may drop out after 10 minutes and then reconnect after 3 minutes, with this cycle repeating.
Issue: Some of the Body Control Module (BCM) functions are not available within 'Service' tab on PATHFINDER.
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For example Transportation Mode Enable. Or Deployable Side Steps Add/Remove function fails after SSM73100 (PATHFINDER fails to add Deployable Side Steps or displays an error when updating module software) has been referred to.
Situation: An issue has been identified on certain vehicles within the listed Affected Vehicle Range have been...
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manufactured away from process and the Telematics Control Module (TCU) security key was not subject to an end of line test and verification. The Wi-Fi may drop out after 10 minutes and then reconnect after 3 minutes, with this cycle repeating.
DESCRIPTION OF ISSUE: A potential issue has been identified on a limited number of vehicles within the listed Affected...
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Vehicle Range may have been manufactured away from process and in some cases a warning message will be displayed on the instrument cluster indicating a concern with the Diesel Exhaust Fluid (DEF) system with Diagnostic Trouble Code (DTC) P2BA9 stored in the Powertrain Control Module (PCM). If no action is taken within the specified distance, the vehicle may not start and qualified assistance may need to be sought as appropriate.
DESCRIPTION OF ISSUE: A potential issue has been identified on a limited number of vehicles listed in the Affected...
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Vehicle where the Gateway Module (GWM) stays awake and keeps the Controller Area Network (CAN) awake. This constant current drain of 3 amps causes the battery to go flat within a few days.
DESCRIPTION OF ISSUE: A potential issue has been identified on a limited number of vehicles listed in the Affected...
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Vehicle Range which may experience Heated Oxygen Sensor (HO2S) - rear early-life failures due to cracks in the sensing element of the sensor assembly. This results in loss of electrical signal from the sensor.
Situation: An issue has been identified on a limited number of vehicles within the listed Affected Vehicle Range where...
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the Gateway Module (GWM) stays awake and keeps the Controller Area Network (CAN) awake. This constant current drain of three (3) amps causes the battery to go flat within a few days.
Situation: An issue has been identified on a limited number of vehicles within the listed Affected Vehicle Range may...
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have been manufactured away from process and in some cases a warning message will be displayed on the instrument cluster indicating a concern with the Diesel Exhaust Fluid (DEF) system with Diagnostic Trouble Code (DTC) P2BA9 stored in the Powertrain Control Module (PCM). If no action is taken within the specified distance, the vehicle may not start and qualified assistance may need to be sought as appropriate.
Issue: A retailer may experience a Telematics Control Module (TCU) failing activation during the Pre Delivery Inspection (PDI) routine.
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The failure will appear on the Jaguar Land Rover approved diagnostic tool during the ?Activate Telematics Control Module? .
Situation: An issue has been identified on a limited number of vehicles within the listed Affected Vehicle Range which...
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may experience Heated Oxygen Sensor (HO2S) - rear early-life failures due to cracks in the sensing element of the sensor assembly. This results in loss of electrical signal from the sensor.
Issue: A customer may report that the air suspension warning message is displayed intermittently on the Instrument Cluster.
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Following diagnosis using Pathfinder the diagnostic trouble Code (DTC) U3000-04 ?Control module System Internal Failure? is stored in the Chassis Control Module (CHCM)
Issue: A customer may report that the air suspension warning message is displayed intermittently on the Instrument Cluster.
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Following diagnosis using Pathfinder the diagnostic trouble Code (DTC) U3000-04 ?Control module System Internal Failure? is stored in the Chassis Control Module (CHCM).
Issue: The Touch Screen (TS) also referred to as the Front Control Display Interface Module (FCDIM) or the High Line...
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Display Front (HLDF) may be wrongly replaced when troubleshooting, if issues are incorrectly attributed to it.
Issue: Land Rover has received reports where during diagnosis of the surround camera system the Diagnostic Trouble Code...
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(DTC) B12BD-31 ?Rear Camera - No Signal? and or U1A4B-49 ?Control Module Processor B ? Internal Failure? stored in the Image Processing Module B (IPMB). The DTC is a false flagging code that can lead to incorrect diagnosis of any camera related issue reported by the customer.
DESCRIPTION OF ISSUE: A potential issue has been identified on a limited number of vehicles listed in the Affected...
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Vehicle Range have been manufactured away from process and the Telematics Control Module (TCU) security key was not subject to an end of line test and verification. The Wi-Fi may drop out after 10 minutes and then reconnect after 3 minutes, with this cycle repeating.
Issue: Some of the Body Control Module (BCM) functions are not available within 'Service' tab on PATHFINDER.
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For example Transportation Mode Enable. Or Deployable Side Steps Add/Remove function fails after SSM73100 (PATHFINDER fails to add Deployable Side Steps or displays an error when updating module software) has been referred to.
Situation: An issue has been identified on certain vehicles within the listed Affected Vehicle Range have been...
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manufactured away from process and the Telematics Control Module (TCU) security key was not subject to an end of line test and verification. The Wi-Fi may drop out after 10 minutes and then reconnect after 3 minutes, with this cycle repeating.
DESCRIPTION OF ISSUE: A potential issue has been identified on a limited number of vehicles within the listed Affected...
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Vehicle Range may have been manufactured away from process and, in some cases, the air suspension system amber warning light may appear on the instrument cluster with one or more of the Diagnostic Trouble Codes (DTC) stored in the Chassis Control Module (CHCM): C1A3112, C1A3212, C1A3312, C1A3412, C1A3512, C1A3612, C1A3712, and/or C1A3812. If the air suspension amber warning light illuminates, the vehicle may remain at its current height setting. If the DTC occurs at the 'off-road' height setting, a red warning light will illuminate if the speed exceeds 25mph / 40km/h.
Issue: CHCM (Chassis Control Module / Integrated Suspension Control Module) software being updated when not required.
Situation: An issue has been identified on a limited number of vehicles within the listed Affected Vehicle Range may...
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have been manufactured away from process and, in some cases, the air suspension system amber warning light may appear on the instrument cluster with one or more of the Diagnostic Trouble Codes (DTC) stored in the Chassis Control Module (CHCM): C1A3112, C1A3212, C1A3312, C1A3412, C1A3512, C1A3612, C1A3712, and/or C1A3812.
DESCRIPTION OF ISSUE A potential issue has been identified on a limited number of Land Rover vehicles listed in the...
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Affected Vehicle where the Gateway Module (GWM) stays awake and keeps the Controller Area Network (CAN) awake. This constant current drain of 3 amps causes the battery to go flat within a few days.
SITUATION: An issue has been identified on a limited number of vehicles within the listed Affected Vehicle Range where...
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the Gateway Module (GWM) stays awake and keeps the Controller Area Network (CAN) awake. This constant current drain of three (3) amps causes the battery to go flat within a few days.
SITUATION: An issue has been identified on a limited number of vehicles within the listed Affected Vehicle Range which...
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may have been manufactured away from process and in some cases the Personal Subscriber Identity Module (PSIM) card Integrated Circuit Card Identifier (ICCID) number has not been recorded in line with the correct process. As a result, the customer may experience concerns with the Wi-Fi not connecting, real time traffic updates with other navigation features not working, and no activation e-mail from AT&T confirming the free trial period has started.
Issue: A customer may report that there is a noticeable temperature difference between the left hand and right hand...
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Heating Ventilation Air Conditioning (HVAC) vents when the temperatures selected on the front integrated control panel are set to the same value. During diagnosis using Pathfinder it may be evident that there are no Diagnostic Trouble Codes (DTCs) stored in the (HVAC) module.
Audio control module software may be incorrect
TCU SECURITY KEY WAS NOT SUBJECT TO AN END OF LINE TEST AND VERFIVATION
TCU SECURITY KEY WAS NOT SUBJECT TO AN END OF LINE TEST AND VERFIVATION
"DESCRIPTION OF ISSUE: A POTENTIAL ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES LISTED IN THE AFFECTED...
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VEHICLE RANGE WHICH MAY HAVE BEEN MANUFACTURED AWAY FROM PROCESS AND IN SOME CASES THE PERSONAL SUBSCRIBER IDENTITY MODULE (PSIM) CARD INTEGRATED CIRCUIT CARD IDENTIFIER (ICCID) NUMBER HAS NOT BEEN RECORDED IN LINE WITH THE CORRECT PROCESS. AS A RESULT, THE CUSTOMER MAY EXPERIENCE CONCERNS WITH THE WI-FI NOT CONNECTING, REAL TIME TRAFFIC UPDATES WITH OTHER NAVIGATION FEATURES NOT WORKING, AND NO ACTIVATION E-MAIL FROM AT&T CONFIRMING THE FREE TRIAL PERIOD HAS STARTED."
ISSUE: AFTER COMPLETING ANY MODIFICATION TO THE CAR CONFIGURATION FILE (CCF) ON THE VEHICLES MENTIONED IN THIS SSM...
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EITHER OF THE TWO ISSUES BELOW CAN OCCUR: THE DIAGNOSTIC TROUBLE CODES (DTCS) U2300-62 OR U2300-54 IS STORED IN THE BODY CONTROL MODULE (BCM). THE CCF LOADED INTO THE BCM CONTAINS FOUR CRITICAL MISMATCHES RELATED TO THE CCF ASSEMBLIES FOR DIFFERENT MODULES.
"SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES WITHIN THE LISTED AFFECTED VEHICLE RANGE WHICH...
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MAY HAVE BEEN MANUFACTURED AWAY FROM PROCESS AND IN SOME CASES THE PERSONAL SUBSCRIBER IDENTITY MODULE (PSIM) CARD INTEGRATED CIRCUIT CARD IDENTIFIER (ICCID) NUMBER HAS NOT BEEN RECORDED IN LINE WITH THE CORRECT PROCESS. AS A RESULT, THE CUSTOMER MAY EXPERIENCE CONCERNS WITH THE WI-FI NOT CONNECTING, REAL TIME TRAFFIC UPDATES WITH OTHER NAVIGATION FEATURES NOT WORKING, AND NO ACTIVATION E-MAIL FROM AT&T CONFIRMING THE FREE TRIAL PERIOD HAS STARTED."
ISSUE: A CUSTOMER MAY REPORT THAT A LOW BATTERY WARNING MESSAGE IS DISPLAYED ON THE INSTRUMENT CLUSTER AND ECO STOP...
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START UNAVAILABLE.
EPBCM SIGNAL COMPARE FAILURE
ISSUE: A CUSTOMER MAY REPORT THAT A LOW BATTERY WARNING MESSAGE IS DISPLAYED ON THE INSTRUMENT CLUSTER AND ECO STOP...
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START UNAVAILABLE.
"DESCRIPTION A POTENTIAL ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES LISTED IN THE AFFECTED VEHICLE RANGE...
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WHERE EARLY LIFE FAILURES HAVE BEEN DETECTED ON THE POST CATALYST HEATED OXYGEN SENSORS DUE TO CRACKS IN THE SENSING ELEMENT OF THE POST CATALYST HEATED OXYGEN SENSOR (HO2S) ASSEMBLY. THIS RESULTS IN A LOSS OF ELECTRICAL SIGNAL FROM THE POST CATALYST HEATED OXYGEN SENSOR TO THE EXHAUST SYSTEM. THIS NOTICE DOES NOT APPLY TO VEHICLES ALREADY REGISTERED AND IN USE, EITHER WITH THE RETAILER OR THE CUSTOMER. ANY VEHICLE ALREADY IN USE MAY CONTINUE TO BE DRIVEN AND ANY REPAIR INSTRUCTIONS DEEMED NECESSARY WILL BE COMMUNICATED THROUGH A SEPARATE TECHNICAL BULLETIN OR FIELD ACTION."
CRACKS IN POST CATALYST HEATED OXYGEN SENSORS
"ISSUE: A CUSTOMER MAY REPORT THAT INTERMITTENTLY A LOW BATTERY WARNING MESSAGE IS DISPLAYED ON THE INSTRUMENT CLUSTER...
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MESSAGE CENTRE, WHEN THE VEHICLE IGNITION IS SWITCHED ON AFTER THE VEHICLE HAS BEEN PARKED OVERNIGHT. IN ADDITION A CLICKING NOISE MAY BE HEARD FROM THE REAR JUNCTION BOX WHEN THE IGNITION IS SWITCHED ON. CAUSE: SOFTWARE CALCULATION."
"ISSUE: A CUSTOMER MAY REPORT THE VEHICLE STEERING FEELS HEAVY POTENTIALLY ACCOMPANIED BY VISUAL OR AUDIBLE WARNINGS THROUGH THE INSTRUMENT PACK.
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THE FOLLOWING DTCS MAY ALSO BE LOGGED: EPAS DTCS LOGGED: -B1304-16: ELECTRONIC POWER ASSISTED STEERING (EPAS) SYSTEM CIRCUIT VOLTAGE BELOW THRESHOLD -U3001-00: POWER STEERING CONTROL MODULE (PSCM) SYSTEM IMPROPER SHUTDOWN. THESE MAY BE ACCOMPANIED BY: -U0001-87 / 88 HIGH SPEED CAN BUS INVALID SERIAL DATA RECEIVED / MISSING MESSAGE. CHCM DTCS LOGGED: -U0131-00 CHASSIS CONTROL MODULE (CHCM) LOST COMMS WITH PSCM. -U3003-62 BATTERY VOLTAGE SIGNAL COMPARE FAILURE. -U0420-68 CHCM INVALID DATA RECEIVED FROM PSCM. CAUSE: THIS MAY BE CAUSED BY: -LOW BATTERY VOLTAGE. -WIRING HARNESS ISSUE (SHORT / OPEN CIRCUIT, HIGH RESISTANCE). -HIGH RESISTANCE AT EPAS EARTH TERMINAL (FOR L405/L494) G1D132 AND OR G4D178, (SEE ATTACHED DIAGRAM). OR IF ON L550/L538 HIGH RESISTANCE AT G1D122A, G1D122B, G1D122AZ AND G1D108. -POOR CONNECTION OR PIN SET CONDITION AT CONNECTOR NUMBER: C11-G1"
"DESCRIPTION AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES LISTED IN THE AFFECTED VEHICLE RANGE WHERE...
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THE FRONT CENTER CONSOLE REAR CUBBY BOX 12V AUXILIARY SOCKET IS INOPERATIVE DUE TO THE MAIN CABIN HARNESS MISSING POWER AND GROUND CIRCUITS. THIS UPS NOTICE DOES NOT APPLY TO VEHICLES ALREADY REGISTERED AND IN USE, EITHER WITH THE RETAILER OR THE CUSTOMER. ANY VEHICLE ALREADY IN USE MAY CONTINUE TO BE DRIVEN AND ANY REPAIR INSTRUCTIONS DEEMED NECESSARY WILL BE COMMUNICATED THROUGH A SEPARATE TECHNICAL BULLETIN OR FIELD ACTION."
"SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES LISTED IN THE AFFECTED VEHICLE RANGE WHERE THE...
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FRONT CENTER CONSOLE REAR CUBBY BOX 12V AUXILIARY SOCKET IS INOPERATIVE DUE TO THE MAIN CABIN HARNESS MISSING POWER AND GROUND CIRCUITS. ACTION: RETAILERS ARE REQUIRED TO HOLD ONLY AFFECTED NEW VEHICLES THAT ARE WITHIN YOUR CONTROL AND REFRAIN FROM RELEASING THE VEHICLES FOR NEW VEHICLE SALE PENDING COMPLETION OF THE SERVICE INSTRUCTION DETAILED IN THIS TECHNICAL BULLETIN."
"SITUATION: THE AUDIO SYSTEM MAY BE INOPERATIVE AND/OR THE CARPET IN THE FRONT AND/OR REAR FOOTWELL APPEARS TO BE DAMP.
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ONE OR MORE OF THE FOLLOWING SYMPTOMS MAY ALSO BE EVIDENT: NO AUDIO SOUND SPEAKER INTERFERENCE TOUCH SCREEN INOPERATIVE OR 'FREEZING' CAUSE: THIS MAY BE CAUSED BY THE CLIMATE CONTROL SYSTEM DRAIN TUBE BEING INCORRECTLY LOCATED IN FOOTWELL CAUSING WATER CONTAMINATION TO THE CARPETS AND POSSIBLE WATER INGRESS INTO THE AUDIO AMPLIFIER MODULE."
"ISSUE: L405 RANGE ROVER: FROM 14MY ONWARDS L494 RANGE ROVER SPORT: FROM 14MY ONWARDS L538 RANGE ROVER EVOQUE:...
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FROM 14MY ONWARDS L550 LAND ROVER SPORT: FROM 15MY ONWARDS WHEN FITTING A NEW REMOTE FUNCTION ACTUATOR (RFA) (REFERRED TO AS THE KEYLESS VEHICLE MODULE - KVM ON SDD) WITH A MODULE PART NUMBER OF: FK72-19H440 - AE FK72-19H440 - BE FK72-19H440 - AF FK72-19H440 - BF SDD CANNOT COMMUNICATE WITH THE RFA. THIS WILL BE DISPLAYED AS A RED X FOR THE RFA IN THE SDD VEHICLE SPECIFICATION SCREEN. CAUSE: THE NEW RFA MODULE SUPPLIED IS MANUFACTURED WITH PRE-FLASHED SOFTWARE FOR DUAL CAN VEHICLES. THESE VEHICLES ARE MULTICAN AND NOT DUAL CAN AND WILL NOT COMMUNICATE WITH SDD FOR PROGRAMMING OR UPDATE WITHOUT COMPLETING THE ACTION INSTRUCTIONS DETAILED BELOW."
"SITUATION: AFTER A SERVICE INTERVAL RESET, THE SERVICE INTERVAL INDICATOR (SII) MAY APPEAR ON THE INSTRUMENT CLUSTER...
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(IC) FOR LESS THAN ONE SECOND WHEN NO SERVICE IS REQUIRED. CAUSE: THIS MAY BE CAUSED BY A DISCREPANCY BETWEEN THE VALUES IN THE POWERTRAIN CONTROL MODULE (PCM) AND THE IC FOR NEXT SERVICE INITIALIZATION."
"ISSUE: POST A SERVICE INTERVAL RESET, ON KEY THROUGH STARTS ONLY, THE SERVICE REQUIRED MESSAGE WILL APPEAR ON THE...
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INSTRUMENT CLUSTER FOR <1 SECOND (WHEN NO SERVICE IS REQUIRED). NO CUSTOMER SYMPTOMS UNTIL A SERVICE RESET HAS BEEN PERFORMED. WHEN AN ACTUAL SERVICE IS REQUIRED THE MESSAGE WILL APPEAR FOR 4 SECONDS AS DESIGN INTENT. CAUSE: DISTANCE TO NEXT SERVICE INITIALISATION VALUE MANAGEMENT BETWEEN ECM AND INSTRUMENT CLUSTER (FIRST 900MS)."
ISSUE: A CUSTOMER MAY REPORT A CONCERN THAT AFTER SETTING A SCREENSAVER ON THE INFOTAINMENT SYSTEM TOUCH SCREEN...
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DISPLAY, AT THE NEXT IGNITION CYCLE THE SCREENSAVER HAS RETURNED TO A BLANK SCREEN (THE SCREENSAVER WILL NOT SAVE). THIS IS LIKELY TO OCCUR IN VEHICLES WITH EITHER A LOW-LEVEL OR MID-LEVEL INFOTAINMENT SYSTEM THAT IS NOT BRANDED AS MERIDIAN ON 2016 MODEL YEAR VEHICLES ONWARDS.
"WHEN FITTING A NEW REMOTE FUNCTION ACTUATOR (RFA) (REFERRED TO AS THE KEYLESS VEHICLE MODULE - KVM ON SDD) WITH A...
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MODULE PART NUMBER OF: FK72-19H440 - AE; FK72-19H440 - BE; FK72-19H440 - AF; FK72-19H440 - BF SDD CANNOT COMMUNICATE WITH THE RFA. THIS WILL BE DISPLAYED AS A RED X FOR THE RFA IN THE SDD VEHICLE SPECIFICATION SCREEN."
"ISSUE: DURING VEHICLE DIAGNOSTIC/SERVICING CHECK-UP THE FOLLOWING DTC MAY BE REPORTED FOR THE POWER STEERING CONTROL...
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MODULE (PSCM): '0000-00 [NO INFORMATION AVAILABLE] THERE IS NO CUSTOMER REPORTABLE SYMPTOM RELATED TO THIS DTC. CAUSE: THIS DTC HAS BEEN INCORRECTLY SET TO BE VISIBLE IN PRODUCTION SOFTWARE."
"ISSUE LAND ROVER ARE CURRENTLY INVESTIGATING BODY CONTROL MODULES (BCM) AND REMOTE FUNCTION ACTUATORS (RFA) AND...
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ASSOCIATED COMPONENTS REPLACED FOR A NON-START CONDITION. FOLLOWING SUPPLIER ANALYSIS THE MODULES HAVE BEEN CATEGORISED AS ""NO FAULT FOUND"". CAUSE CURRENTLY UNDER ANALYSIS."
"DESCRIPTION OF DEFECT A POTENTIAL ISSUE HAS BEEN IDENTIFIED ON CERTAIN 2015-2016 MODEL YEAR RANGE ROVER (L405)...
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VEHICLES WITH THE ELECTRICAL OPERATION OF THE TAILGATES. WHEN USING EITHER THE SWITCH OR REMOTE TRANSMITTER, THE LOWER AND UPPER TAILGATES BEGIN TO CLOSE, BUT AS THE LOWER TAILGATE STARTS TO MOVE BOTH TAILGATES BACK OFF AND DO NOT FULLY CLOSE. IN THIS CONDITION IT IS POSSIBLE TO MANUALLY CLOSE BOTH THE UPPER AND LOWER TAILGATES"
"SITUATION: A POTENTIAL ISSUE HAS BEEN IDENTIFIED ON CERTAIN 2015-2016 MODEL YEAR RANGE ROVER (L405) VEHICLES WITH THE...
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ELECTRICAL OPERATION OF THE TAILGATES. WHEN USING EITHER THE SWITCH OR REMOTE TRANSMITTER, THE LOWER AND UPPER TAILGATES BEGIN TO CLOSE, BUT AS THE LOWER TAILGATE STARTS TO MOVE BOTH TAILGATES BACK OFF AND DO NOT FULLY CLOSE. IN THIS CONDITION IT IS POSSIBLE TO MANUALLY CLOSE BOTH THE UPPER AND LOWER TAILGATES. ACTION: RETAILERS ARE REQUIRED TO HOLD ONLY AFFECTED NEW VEHICLES THAT ARE WITHIN YOUR CONTROL AND REFRAIN FROM RELEASING THE VEHICLES FOR NEW VEHICLE SALE PENDING COMPLETION OF THE REWORK ACTION DETAILED IN THIS TECHNICAL BULLETIN."
"SITUATION: A POTENTIAL ISSUE HAS BEEN IDENTIFIED ON CERTAIN 2015-2016 MODEL YEAR RANGE ROVER (L405) VEHICLES WITH THE...
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ELECTRICAL OPERATION OF THE TAILGATES. WHEN USING EITHER THE SWITCH OR REMOTE TRANSMITTER, THE LOWER AND UPPER TAILGATES BEGIN TO CLOSE, BUT AS THE LOWER TAILGATE STARTS TO MOVE BOTH TAILGATES BACK OFF AND DO NOT FULLY CLOSE. IN THIS CONDITION IT IS POSSIBLE TO MANUALLY CLOSE BOTH THE UPPER AND LOWER TAILGATES. ACTION: RETAILERS ARE REQUIRED TO HOLD ONLY AFFECTED NEW VEHICLES THAT ARE WITHIN YOUR CONTROL AND REFRAIN FROM RELEASING THE VEHICLES FOR NEW VEHICLE SALE PENDING COMPLETION OF THE REWORK ACTION DETAILED IN THIS TECHNICAL BULLETIN."
ISSUE: A CUSTOMER MAY REPORT A CONCERN THAT AFTER SETTING A SCREENSAVER ON THE INFOTAINMENT SYSTEM TOUCH SCREEN...
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DISPLAY, AT THE NEXT IGNITION CYCLE THE SCREENSAVER HAS RETURNED TO A BLANK SCREEN (THE SCREENSAVER WILL NOT SAVE). THIS IS LIKELY TO OCCUR IN VEHICLES WITH EITHER A LOW-LEVEL OR MID-LEVEL INFOTAINMENT SYSTEM THAT IS NOT BRANDED AS MERIDIAN ON 2016 MODEL YEAR VEHICLES ONWARDS
SITUATION: THE SELECTED SCREEN SAVER IN THE TOUCH SCREEN SETTINGS VIEW MAY NOT DISPLAY ON THE NEXT IGNITION CYCLE.
Other
99 bulletinsSmart Key Deactivated message on instrument cluster and unable to start their vehicle
Low speed front end driveline clunk - V8
Low speed front end driveline clunk - V8
LOW SPEED FRONT END DRIVELINE CLUNK
LOW SPEED FRONT END DRIVELINE CLUNK
Lack/Loss of Power
Lack/Loss of Power
ACCESSORY DASHBOARD CAMERA INOPERATIVE
Technical Bulletin: Fixed Side Step 'Rattle' Noise onwards
Technical Bulletin: Unable To Release Valet Mode Upon Correct PIN Entry onwards
Oil Level Gauge (Dipstick) markings incorrect.
Oil Level Gauge (Dipstick) markings incorrect.
Connectivity functions are no longer working.
Key remote functions and/or passive entry stopped working.
RESCINDED - Second Row Seating Center Arm Rest Operating Handle Adrift/Broken - RESCINDED
Judder from transfer case.
Pivi IP27.1 (OS 2.0.6)
TCU v19.2
Pivi IP27.2 (OS 2.0.6)
TCU v19.2
The Auto Stop/Start system may be inoperative.
Issue: Vehicle fails PDI routine due to telematics will not activate ? e-Call button fails to illuminate
Issue: Retailers and POE reporting staining on headlining and other interior fabric upholstery.
Unable to activate telematics at PDI
Damage/marking may be evident on the surface of the Instrument Cluster (IPC) lens.
One or more of the loadspace cover support pegs may be broken, snapped, or loose.
Range Rover (L405), Range Rover Sport (L494), Discovery (L462), V8 S/C 5.0L PETROL and V8 N/A 5.0L PETROL Electronic...
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Locking Rear Differentials - Noisy
Active Stabilization System - Rattle/Clunk Noise on Uneven Road Surfaces
Restricted Performance is on the Instrument Cluster.
Web Browser functionality is not available.
Voice control is not able to locate destination entry.
SOTA download does not complete first time through
The air flow from the front air vents has become reduced.
The auto stop/start system does not function as expected.
A rattle/vibration noise may be evident from under the vehicle when driving on an uneven road surface.
Damage/marking may be evident on the surface of the IPC (Instrument Cluster) lens.
Auto Stop/Start System Not Functioning As Expected
There is a hesitation when accelerating from a stop or rolling stop The vehicle has a lag when pressing the gas then...
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will jump and accelerate
A rattle/vibration noise may be evident from under the vehicle when driving on an uneven road surface.
RFA cannot communicate with SDD when programming as new
Issue: Customers may report that the Stop Start function is intermittently not working for long periods of time during a...
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drive cycle.
Damage/marking on the surface of the Instrument Cluster (IC) lens.
Issue: Customers / Dealers may report a concern with the condition of Seat Covers
Issue: This SSM is to support the description provided in Technical Bulletin LTB00631 for compact key low level repair.
Issue: Retailers and POE reporting staining on headlining and other interior fabric upholstery.
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including roller blind type load space cover housing and PVC blind material.
Damage/marking on the surface of the Instrument Cluster (IC) lens.
Issue: Customers may report that the Stop Start function is intermittently not working for long periods of time during a...
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drive cycle.
Issue: Customers / Dealers may report a concern with the condition of Seat Covers
Issue: This SSM is to support the description provided in Technical Bulletin LTB00631 for compact key low level repair.
Issue: Retailers and POE reporting staining on headlining and other interior fabric upholstery.
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including roller blind type load space cover housing and PVC blind material.
Issue: Customers may report that the Stop Start function is intermittently not working for long periods of time during a...
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drive cycle.
Issue: A customer may report a concern that, when an external media source is connected to the In Car Entertainment...
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system using the relevant USB cable only, the device is not connecting to the vehicle.
Issue: Noise evident to the front of the vehicle at 10-40 MPH/16-64 KPH on a smooth road described as a groaning,...
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scraping or drone noise on vehicles produced within the following vin ranges ? LG Range Rover - LG000001 to LG351464, LW Range Rover Sport ? LW100000 to LW152017, LW Range Rover Sport - LW300000 to LW399999, LW Range Rover Sport - LW500000 to LW599999, LW Range Rover Sport - LW600000 to LW687306, LR Discovery ? LR000001 to LR017639
Dealers are reporting that the when conducting the initialisation procedure the Deployable Side Steps do not function.
The keyless entry system lock function may not operate or operates intermittently.
Damage/Marking On The Surface Of The Instrument Cluster (IC) Lens
Issue: Customer reports that, intermittently, the vehicle will not crank.
The keyless entry system lock function may not operate or operates intermittently.
The Auto Stop/Start system may be inoperative.
Presentation from Dealer Shop Foreman Conference Call
Situation: The keyless entry system lock function may not operate or operates intermittently.
Situation: A creak noise from the front seat may be evident.
Situation: A rattle/vibration noise may be evident from under the vehicle when driving on an uneven road surface.
Incontrol Touch Pro features may not function as expected
A Pillar moulding may be adrift
Issue: Customer reports that the vehicle speed will not go above 44Mph (70Kph).
DESCRIPTION OF ISSUE: A potential issue has been identified on a limited number of vehicles listed in the Affected...
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Vehicle Range which may have been manufactured away from process and as a result the folding top echanism may foul on the folding top fabric while in the stowed position.
New Remote Function Actuator (RFA) cannot communicate with SDD when programming as new
Situation: An issue has been identified on a limited number of vehicles within the listed Affected Vehicle Range which...
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may have been manufactured away from process and as a result the folding top mechanism may foul on the folding top fabric while in the stowed position.
Issue: Customer reports that the vehicle speed will not go above 44Mph (70Kph).
SITUATION: The air blowing through the ?A? pillar air vents may be noticeably cooler than the air blowing through any...
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other air vents, affecting the ability to set a constant comfortable temperature in the passenger compartment.
SITUATION: A creak noise from the front seat may be evident.
Unable to check the oil level via instrument cluster
Water visible in cabin
Right hand aperture spot weld
Right hand front seat spot weld location
Seat switch may be inoperative
Customer may receive call from their own phone number
Stability control and hill descent control may not be available
SIM CARD DOES NOT LATCH IN SIM SLOT OR CANNOT BE READ
ISSUE: RANGE ROVER OR RANGE ROVER SPORT CUSTOMERS WITH 2ND ROW HI-LINE ARMRESTS FITTED, MAY REPORT THAT THE SILVER...
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DISC'S WHICH ARE FITTED INTO THE BASE OF THE CUPHOLDERS HAVE BECOME DETACHED.
ISSUE: FRONT TOWING EYE COVER IS LOOSE / INCORRECTLY FITTED
SITUATION: A 'CREAK' NOISE FROM THE FRONT SEAT MAY BE EVIDENT.
SITUATION: A 'CREAK' NOISE FROM THE FRONT SEAT MAY BE EVIDENT.
SITUATION: THE LOWER GLOVEBOX MAY OPEN QUICKER THAN EXPECTED.
DIVICE NOT CONNECTING USINIG USB CABLE ONLY
AUTO START/STOP MAY BE INOPERATIVE
KEY FOB MATERIAL PEELING FROM REMOTE
PASSIVE LOCK/UNLOCK AND VEHICLE START FUNCTIONS ARE INOPERATIVE
PASSIVE LOCK/UNLOCK AND VEHICLE START FUNCTIONS ARE INOPERATIVE
THE DEPLOYABLE SIDE STEPS MAY NOT OPERATE CORRECTLY
"SITUATION: THE SECOND ROW SEATING CENTER ARM REST OPERATING HANDLE MAY BE ADRIFT OR BROKEN.
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CAUSE: THIS MAY BE CAUSED BY VARIOUS ISSUES."
"DESCRIPTION A POTENTIAL ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF 2016 MODEL YEAR RANGE ROVER (L405) VEHICLES...
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WHICH WERE SPECIFIED WITH A SMOKER'S PACK BUT HAVE NOT BEEN SUPPLIED WITH AN ASH CAN."
"SITUATION: ON VEHICLES FITTED WITH EBONY-COLORED LEATHER SEAT COVERS ONLY, THE SEAT COVER(S) MAY BE DISCOLORED AND/OR APPEAR YELLOW.
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CAUSE: THIS MAY BE CAUSED BY A CHANGE IN THE LEATHER TANNING PROCESS."
"DESCRIPTION A POTENTIAL ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF 2016 MODEL YEAR RANGE ROVER SPORT (L494) AND...
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RANGE ROVER (L405) VEHICLES WHICH HAVE BEEN MANUFACTURED WITHOUT THE AUTOMATIC HIGH BEAM ASSIST BEING AVAILABLE."
"ISSUE: AUTO HIGH BEAM SETTING OPTION UNAVAILABLE IN INSTRUMENT CLUSTER MENU.
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AFFECTS THE FOLLOWING VEHICLES ONLY: RANGE ROVER SPORT 16MY FITTED WITH THIN FILM TRANSISTOR (TFT) INSTRUMENT CLUSTER WITHOUT LANE DEPARTURE WARNING AND TRAFFIC SIGN RECOGNITION OPTIONS FITTED. RANGE ROVER 16MY FITTED WITH TFT INSTRUMENT CLUSTER WITHOUT LANE DEPARTURE WARNING AND TRAFFIC SIGN RECOGNITION OPTIONS FITTED."
SITUATION: ONE OR MORE OF THE LOAD SPACE COVER SUPPORT PEGS MAY BE BROKEN, SNAPPED, OR LOOSE.
ISSUE: NOISE EVIDENT TO THE FRONT OF THE VEHICLE AT 30-40 MPH / 48-64 KPH ON A SMOOTH ROAD DESCRIBED AS A GROANING,...
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SCRAPING OR DRONE NOISE.
SITUATION: A 'CREAK' NOISE FROM THE FRONT SEAT MAY BE EVIDENT.
Infotainment
86 bulletinsCoolant Low Warning Message Displayed On The Instrument Panel Cluster
Coolant Low Warning Message Displayed On The Instrument Panel Cluster
Coolant Low warning displayed in the Instrument Cluster
Navigation voice guidance no longer operational after latest NGI update
Voice guidance concerns when using Apple CarPlay.
Post 21A Update Apple CarPlay Navigation Voice Guidance Not Heard
21A SOTA campaign suspended due to an issue where CarPlay voice guidance would not work for navigation apps, such as...
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Waze.
XCL DISTORTION OR RATTLE NOISE PRESENT WHILE USING THE AUDIO SYSTEM
Navigation voice guidance no longer operational after latest NGI update
Navigation voice guidance no longer operational after latest NGI update
Navigation voice guidance no longer operational after latest NGI update
Navigation voice guidance is not working with Apple CarPlay
Infotainment Updates
Infotainment Updates
When attempting to update the Navigation maps to a newer level the update fails and the Navigation becomes either slow...
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to respond or no functionality at all.
20B Software Delay until July 15th Software was delayed to include software fix for L551 APIX cable issue Audio...
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popping noise iOS13 Bluetooth improvements Additional improvements
Popping sound or crackling noise from the audio system while in use.
Popping sound or crackling noise from the audio system while in use.
XM radio is inop.
XM radio is inop.
Popping sound or crackling noise from the audio system while in use.
Pop Noise From Audio Output
Popping sound or crackling noise from the audio system while in use.
Customer may state there is no audio present or volume control.
Customer may state there is no audio present or volume control.
Customer may state there is a pop noise or crackle when playing the audio.
Customers can experiences Bluetooth connection issues after updating their Apple devices to Apple iOS 13.0 or later...
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versions.
Customers may report that no audio can be heard in the vehicle.
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Examples of this may include: No infotainment audio, No audio from Park Aid, No audio from Rear Seat Entertainment, Customers with Telematics fitted may also report that internet connectivity is inoperative.
Customers may report that no audio can be heard in the vehicle.
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Examples of this may include: No infotainment audio, No audio from Park Aid, No audio from Rear Seat Entertainment, Customers with Telematics fitted may also report that internet connectivity is inoperative.
When carrying out the Pre Delivery Inspection routine using Pathfinder the e-call button may not illuminate and/or ?SOS...
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is not available? displayed on the instrument Cluster? due to activation failure.
Customers may complain that the Wireless Head Phones for Dual Screen View or Rear Seat Entertainment are inoperative.
Hood open' Warning Message Displayed On Instrument Cluster
ISSUE: Jaguar Land Rover has identified a concern that affects the update of the Infotainment Slave Controller (ISC)...
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from Phase 2.5 to the latest level for vehicles equipped with Rear Seat Entertainment. This concern can leave the ISC in a non-communicative state.
Issue: Apple devices with OS version 11.0 to 11.4 is paired/connected to secondary device using a USB cable or...
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Bluetooth the user may experience a connectivity issues.
Customers may complain that the Wireless Head Phones for Dual Screen View or Rear Seat Entertainment are inoperative.
Issue: Customers may complain that the Wireless Head Phones for Dual Screen View or Rear Seat Entertainment are...
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inoperative
ISSUE: Jaguar Land Rover has identified concerns that affects the update of the Infotainment Master Controller (IMC)...
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.The concern occurs when updating to phase 4.0 using PATHFINDER 180
Issue: Apple devices with OS version 11.0 to 11.4 is paired/connected to secondary device using a USB cable or...
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Bluetooth the user may experience a connectivity issues.
Issue: In some cases, vehicles that have been updated to InControl Touch Pro with version 18b, the infotainment system...
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can no longer provide Navigation destination entry via voice control.
Issue: Customers may complain that the Wireless Head Phones for Dual Screen View or Rear Seat Entertainment are...
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inoperative
ISSUE: Jaguar Land Rover has identified concerns that affects the update of the Infotainment Master Controller (IMC)...
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.The concern occurs when updating to phase 4.0 using PATHFINDER 180
Hood open' Warning Message Displayed On Instrument Cluster
ISSUE: Jaguar Land Rover has identified a concern that affects the update of the Infotainment Slave Controller (ISC)...
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from Phase 2.5 to the latest level for vehicles equipped with Rear Seat Entertainment. This concern can leave the ISC in a non-communicative state.
Issue: Apple devices with OS version 11.0 to 11.4 is paired/connected to secondary device using a USB cable or...
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Bluetooth the user may experience a connectivity issues.
Issue: Apple devices with OS version 11.0 to 11.4 is paired/connected to secondary device using a USB cable or...
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Bluetooth the user may experience a connectivity issues.
Issue: In some cases, vehicles that have been updated to InControl Touch Pro with version 18b, the infotainment system...
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can no longer provide Navigation destination entry via voice control.
Hood open' Warning Message Displayed On Instrument Cluster
ISSUE: Jaguar Land Rover has identified a concern that affects the update of the Infotainment Slave Controller (ISC)...
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from Phase 2.5 to the latest level for vehicles equipped with Rear Seat Entertainment. This concern can leave the ISC in a non-communicative state.
Issue: Apple devices with OS version 11.0 to 11.4 is paired/connected to secondary device using a USB cable or...
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Bluetooth the user may experience a connectivity issues.
Issue: When in a radio function such as FM, AM, DAB/HD the following behaviour is seen: When making a selection using...
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left or right tune soft key buttons or when selecting an alternative radio band (ie trying to change from FM to DAB) there is no response from touch screen and audio output remains distorted. The DTC B14D3-96 may also be stored in the Infotainment Master Controller (IMC) suggesting a radio tuner component internal failure.
Issue: The wrong component maybe replaced when troubleshooting Bluetooth connectivity in car.
Issue: A customer may report a concern of no sound from the audio system, even when the volume is turned up.
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The Audio/Video button on touch-screen home page may also be greyed out.
Issue: In some cases, vehicle functionality concerns have been identified which either prevent the software update to...
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the InControl Touch Pro system, or cause system functionality concerns after the infotainment system was successfully updated.
Issue: In some cases, vehicle functionality concerns have been identified which either prevent the software update to...
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the InControl Touch Pro system, or cause system functionality concerns after the infotainment system was successfully updated.
Issue: Unexpected noise from Head-Up Display (HUD)
Issue: In some cases, vehicle functionality concerns have been identified which either prevent the software update to...
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the InControl Touch Pro system, or cause system functionality concerns after the infotainment system was successfully updated.
Issue: In some cases vehicles that have been updated to InControl Touch Pro version 17C4, the infotainment system can no...
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longer process voice inputs or outputs. Common symptoms are reported as: Voice commands are not recognized. Voice output such as spoken navigation guidance is inoperative.
A potential issue has been identified on a limited number of Land Rover vehicles within the listed Affected Vehicle...
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Range where depending on the type and style of driving that the vehicle is subjected to, the 'Service Required' message may be displayed on the Instrument Cluster (IC) at a distance less than that shown in the service interval plans. The software update within the Technical Bulletin listed below will separate the oil dilution counter from the time and distance service counter, allowing individual counter resets to be applied depending on the type of service completed.
An issue has been identified on certain vehicles within the listed Affected Vehicle Range where depending on the type...
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and style of driving that the vehicle is subjected to, the 'Service Required' message may be displayed on the Instrument Cluster (IC) at a distance less than that shown in the service interval plans. The software update within the Diagnostic Procedures will separate the oil dilution counter from the time and distance service counter, allowing individual counter resets to be applied depending on the type of service completed.
When attempting to update the Navigation maps to a newer level the update fails and the Navigation becomes either slow...
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to respond or no functionality at all.
Issue: Customers are having windscreen wipers replaced.
Incorrect symbols for 'Night Speed' and/or 'No Overtaking' may be displayed
Issue: L538 & L550 vehicles 14MY Onwards with Active Driveline may exhibit a buzzing type noise from the driveline which...
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may be more noticeable at low speeds ie - cornering. This may or may not be accompanied by a 4WD error message displayed on the Instrument cluster message centre.
Issue: During the software update and configuration of the Information Master Controller(IMC) and/or Information Slave...
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Controller (ISC, for rear seat entertainment ) the system may exhibit the following conditions due to incomplete ?Variant Configuration? learn procedure during the software update. Error state 1: Rear screens stuck on Land Rover oval or black with backlight and IMC functional. Error state 2: Front screen showing Land Rover oval screen or black with backlight.
Issue: HERE Map updates must be performed correctly to ensure the vehicle's Infotainment system continues to operate as...
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designed.
SITUATION: Jaguar Land Rover have developed the latest software upgrade in response to customer feedback on the...
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performance of the InControl Touch Pro? system. Some customers may have experienced infotainment issues and this software upgrade is designed to enhance the robustness of the following features and functions: ? Satellite Digital Audio Radio Service (SDARS) - lock up, audio loss ? Infotainment Master Controller (IMC) - resets, blank Screens, and poor system performance ? CD - ripping/ playback issues ? Camera - frozen camera image on screen when reverse selected and camera stability issues ? Media Player - crash, library track select fails, USB Source reliability ? Phone and Bluetooth? - connection and contacts download issues
DESCRIPTION OF ISSUE: Jaguar Land Rover have developed the latest software upgrade in response to customer feedback on...
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the performance of the InControl Touch Pro? system. Some customers may have experienced infotainment issues and this software upgrade is designed to enhance the robustness of the following features and functions: - Satellite Digital Audio Radio Service (SDARS) lock up, audio loss - Infotainment Master Controller (IMC) resets, blank screens, and poor system performance - CD ripping/playback issues - Camera stability issues when reverse selected - Media Player crash, library track select fails, USB source reliability - Phone and Bluetooth? - connection and contacts download issues
Situation: Jaguar Land Rover have developed the latest software upgrade in response to customer feedback on the...
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performance of the InControl Touch Pro? system. Some customers may have experienced infotainment issues and this software upgrade is designed to enhance the robustness of the following features and functions:? Satellite Digital Audio Radio Service (SDARS) lock up, audio loss ? Infotainment Master Controller (IMC) resets, blank Screens, and poor system performance ? CD ripping/playback issues ? Camera stability issues when reverse selected ? Media Player crash, library track select fails, USB Source reliability ? Phone and Bluetooth? - connection and contacts download issues
Customers may have experienced infotainment poor performance/reliability
SITUATION: On vehicles without a Head Up Display, a creak / rattle / chirp noise may be heard from the base of the...
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windshield / center of the Instrument Panel, near the center air vent.
Issue: 3.0 TDV6 Customer reports MIL on their instrument display.
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DTC Flagged P0404-77/84.
SITUATION: Jaguar Land Rover have developed the latest software upgrade in response to customer feedback on the...
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performance of the InControl Touch Pro? system. Some customers may have experienced infotainment issues and this software upgrade is designed to enhance the robustness of the following features and functions: ? Satellite Digital Audio Radio Service (SDARS) lock up, audio loss ? Infotainment Master Controller (IMC) resets, blank Screens, and poor system performance ? CD ripping/playback issues ? Camera stability issues when reverse selected ? Media Player crash, library track select fails, USB Source reliability ? Phone and Bluetooth? - connection and contacts download issues
Situation: A 'Coolant Level Low' warning message may be displayed on the Instrument Cluster (IC).
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Upon further inspection, the coolant level in the coolant expansion tank is at the correct level (between the MIN and MAX indicator marks).
DESCRIPTION OF ISSUE A potential issue has been identified on certain vehicles within the listed Affected Vehicle Range...
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which may have been manufactured away from process and, in some cases, the audio system does not perform to its design intent. Investigations have identified that the radio will be unable to tune to certain AM/FM stations and the third-party caller on the hands-free system will not be able to hear the driver/passenger clearly. In addition, the Satellite Navigation road colors and favorites will not be displayed correctly, with Volvo retailers appearing instead of Land Rover retailers.
Touch screen may intermittently display a blank screen
ISSUE: CUSTOMER MAY REPORT MIL (MALFUNCTION INDICATOR LIGHT) AND / OR A RESTRICTED PERFORMANCE WARNING ON THEIR INSTRUMENT DISPLAY.
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DTC'S MAY BE FLAGGED P0404-77/84, P042E-72 OR P042F-73.
ISSUE: THE CUSTOMER MAY OBSERVE THE SERVICE INDICATOR MESSAGE IS DISPLAYED IN THE INSTRUMENT CLUSTER WHEN THE MILEAGE OR...
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TIME TO SERVICE IS BELOW THE 16,000 MILES (26,000 KM) OR 12 MONTH SERVICE INTERVAL.
"ISSUE: A CUSTOMER MAY REPORT THAT THE GLOBAL POSITIONING SYSTEM (GPS) ICON HAS A STRIKE THROUGH LINE ACROSS IT, WHEN NAVIGATION IS SELECTED.
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IN ADDITION THE CURRENT VEHICLE LOCATION INDICATOR WILL NOT LOCK ONTO THE CORRECT LOCATION ON THE MAP. CAUSE: SOFTWARE ERROR."
"A POTENTIAL ISSUE HAS BEEN IDENTIFIED ON 2015-2016 MODEL YEAR RANGE ROVER SPORT (L494) AND RANGE ROVER (L405) VEHICLES...
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WHERE THE TOUCH SCREEN MAY GO 'BLACK' FOR 10 SECONDS FOLLOWED BY DISPLAYING THE 'LAND ROVER' LOGO BEFORE RETURNING TO NORMAL DISPLAY OPERATION."
"SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES LISTED WITHIN THE AFFECTED VEHICLES RANGE ...
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WHERE THE TOUCH SCREEN MAY GO 'BLACK' FOR 10 SECONDS FOLLOWED BY DISPLAYING THE 'LAND ROVER' LOGO BEFORE RETURNING TO NORMAL DISPLAY OPERATION. ACTION: RETAILERS ARE REQUIRED TO HOLD ONLY AFFECTED NEW VEHICLES THAT ARE WITHIN YOUR CONTROL AND REFRAIN FROM RELEASING THE VEHICLES FOR NEW VEHICLE SALE PENDING COMPLETION OF THE SERVICE INSTRUCTION DETAILED IN THIS TECHNICAL BULLETIN."
"ISSUE 10MY ONWARDS RANGE ROVER, RANGE ROVER SPORT AND DISCOVERY 4 / LR4 CUSTOMERS MAY REPORT HEARING WIND NOISE FROM THE UPPER WINDSCREEN AREA.
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CAUSE THERE IS A POTENTIAL THAT THE TOP WINDSCREEN SEAL HAS BECOME DISLODGED OVER TIME CAUSING A WINDNOISE"
"SITUATION: THE HEAD UP DISPLAY (HUD) MAY TAKE A LONGER-THAN-EXPECTED PERIOD OF TIME TO DISPLAY IN HIGHER AMBIENT TEMPERATURES.
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CAUSE: THIS MAY BE CAUSED BY THE THRESHOLD TEMPERATURE FOR THE RED LASER DIODE TO TURN ON BEING TOO LOW."
SITUATION: THE HEAD UP DISPLAY (HUD) MAY TAKE A LONGER-THAN-EXPECTED PERIOD OF TIME TO DISPLAY IN HIGHER AMBIENT...
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TEMPERATURES.
SITUATION: THE CLOCK DISPLAY ON THE TOUCH SCREEN AND THE INSTRUMENT CLUSTER APPEARS TO 'LOSE' APPROXIMATELY 2-3 MINUTES...
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PER MONTH AND REQUIRES A RESET ON A REGULAR BASIS.
SITUATION: A VIBRATION-TYPE SOUND FROM ANY OF THE FRONT/REAR DOOR MID-RANGE AUDIO SPEAKERS MAY BE EVIDENT DURING AUDIO...
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PLAYBACK.
SERVICE ACTION Q508: TOUCH SCREEN RESET A potential issue has been identified on 2015-2016 model year Range Rover...
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Sport (L494) and Range Rover (L405) vehicles where the Touch Screen may go 'black' for 10 seconds followed by displaying the 'Land Rover' logo before returning to normal display operation.
Body & Paint
71 bulletinsFront / Rear Door Latch - Silicon Contamination Causing Doors To Not Operate As Expected
A customer may report that the windshield wipers stop up on the windshield when turned off.
Front/Rear Door Latch Silicon Contamination Causing Doors To Not Operate As Expected
A customer may report that the front or rear door latch does not operate as expected.
A customer may report that the front or rear door latch does not operate as expected.
Tailgate will not close due to anti-trap false signal
USB Socket At Front Portable Media Interface Panel Inoperative Or Not Illuminating
Technical Bulletin: Earth Stud Repair oin Aluminum Body Onwards
Malfunction Indicator Lamp (MIL) Illuminated on the Instrument Panel Cluster (IPC)
Tailgate. Cosmetic microcracking.
Cosmetic microcracking / surface cracks may be visible on the inside of the tailgate in the area of the hinge.
The tailgate may be incorrectly aligned and/or is contacting the D-pillar exterior trimpieces when closed.
The roof opening panel rear glass seal may be loose / adrift.
The roof molding(s) may be loose / adrift.
The hood finisher may show signs of the paint and/or lacquer 'flaking'.
Paint abrasion may be evident where the tailgate lower seal meets the vehicle body.
A customer may report that the roof blind does not open smoothly or binds up / jams while operating.
Land Rover have received a small number of reports where the Deployable Side Steps (DSS) are not deploying/ stowing when...
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a door is opened/ closed.
Roof Blind Foam Strip becomes loose or adrift, this may cause the blind to bind / jam.
Roof Blind Foam Strip becomes loose or adrift, this may cause the blind to bind / jam.
Roof Blind Foam Strip becomes loose or adrift, this may cause the blind to bind / jam.
Land Rover have received a small number of reports where the Deployable Side Steps (DSS) are not deploying/ stowing when...
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a door is opened/ closed.
Customers may report the removable recovery panel is loose incorrectly aligned.
Customers may report the removable recovery panel is loose incorrectly aligned.
Issue: Customers are reporting that side door latches do not operate correctly.
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Symptoms include latches that will not lock/will not unlock/will not open.
Issue: Customers may report that the Powerfold Door Mirrors will not Powerfold or are loose -See attached movie file...
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which demonstrates the issue.
One or more power windows may be inoperative.
Issue: Customers are reporting that side door latches do not operate correctly.
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Symptoms include latches that will not lock / will not unlock / will not open.
Issue: Customers may report that the Powerfold Door Mirrors will not Powerfold or are loose -See attached movie file...
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which demonstrates the issue.
One or more power windows may be inoperative.
Issue: Customers are reporting that side door latches do not operate correctly.
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Symptoms include latches that will not lock/will not unlock/will not open.
Issue: Warranty claims have been submitted for panoramic glass roofs when there is evidence of external impact damage.
Cosmetic microcracking / surface cracks may be visible on the inside of the tailgate in the area of the hinge.
Situation: The hands-free tailgate may unintentionally open during or after periods of rain (or similar occasions where...
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water has been applied to the rear of the vehicle) when the Smart Key is within 1.2m of the tailgate.
Situation: The face of the Smart key handset may peel away from the handset main body or the handset case may be...
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bulging.
DESCRIPTION OF ISSUE: An issue has been identified on a limited number of Land Rover vehicles within the listed Affected...
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Vehicle Range where the rear quarter waist finishers may stand proud of the door waist finishers.
Situation: An issue has been identified on certain vehicles within the listed Affected Vehicle Range where the rear...
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quarter waist finishers may stand proud of the door waist finishers.
Situation: An issue has been identified on a limited number of vehicles within the listed Affected Vehicle Range which...
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may have been manufactured away from process and as a result, when the fabric roof is in the open position, there may be contact between the folds leading to a wear pattern or fraying being witnessed on the roof at the rear quarter and drip rail seam. The level of wear is dependent on the time that the roof has been in the open position. As this is a cosmetic concern that may cause customer dissatisfaction, the recommended rework must be undertaken at the earliest opportunity.
Situation: An issue has been identified on a limited number of vehicles within the listed Affected Vehicle Range which...
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may have been manufactured away from process and as a result, when the fabric roof is in the open position, there may be contact between the folds leading to a wear pattern or fraying being witnessed on the roof at the rear quarter and drip rail seam. The level of wear is dependent on the time that the roof has been in the open position. As this is a cosmetic concern that may cause customer dissatisfaction, the recommended rework must be undertaken at the earliest opportunity.
Situation: The tailgate may be incorrectly aligned and/or is contacting the 'D' pillar exterior trim pieces when closed.
SITUATION: The front overhead console sunglasses holder may not open/close.
SITUATION: One or more power windows may be inoperative.
SITUATION: A wind noise at high vehicle speeds (110mph/176Km/h or above) may be evident from the roof opening panel...
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area.
SITUATION: The left and right door mirror glass may not return to its previously set position following a reverse dip...
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operation.
SITUATION: The 'A' Pillar finisher rubber may be adrift or a wind noise from the front windshield area may be evident.
Issue: Exterior rear view mirrors are being replaced unnecessarily.
Issue: It may be found that the rear window washer jets have no function, despite proper operation of the windshield...
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washer pump and fluid being present in the reservoir.
Tailgate/boot latch function
Side door latch concern
DOOR HANDLES ARE BEING RETURNED INCOMPLETE OR DISMANTLED
SITUATION: EITHER REAR SIDE DOOR MAY BE DIFFICULT TO OPEN.
SITUATION: THE ROOF OPENING PANEL REAR GLASS SEAL MAY BE LOOSE / ADRIFT.
PANORAMIC GLASS ROOFS DAMAGED BY EXTERNAL IMPACTS
DIFFERENTIAL PINION OIL SEAL LEAKS
THE ROOF OPENING PANEL REAR GLASS SEAL MAY BE LOOSE
"ISSUE: RANGE ROVER (L405) AND RANGE ROVER SPORT (L494), CUSTOMERS MAY REPORT THAT THE 2ND ROW DROP AND FIXED GLASS...
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APPEARS REDDISH IN COLOUR WHEN COMPARED TO THE 1ST & 3RD ROW GLASS. THE ISSUE CAN ONLY BE SEEN IN CERTAIN DIRECT LIGHTING CONDITIONS. SEE ATTACHED PHOTOS FOR EXAMPLES. CAUSE: THE PIGMENT IN THE LAMINATE OF THE GLASS IS VISIBLE."
ISSUE: CUSTOMERS MAY REPORT THAT THE POWERFOLD DOOR MIRRORS WILL NOT POWERFOLD OR ARE LOOSE -SEE ATTACHED MOVIE FILE...
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WHICH DEMONSTRATES THE ISSUE.
"SITUATION: A PROCEDURE HAS BEEN DEVELOPED FOR THE INSTALLATION OF A-PILLAR EXTERIOR TRIM.
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CAUSE: REPLACEMENT OF THE A-PILLAR EXTERIOR TRIM."
SITUATION: THE DRIVER'S WINDSHIELD WIPER BLADE MAY SMEAR THE WINDSHIELD GLASS.
"NOTE THIS PHENOMENON CAN ONLY HAPPEN UNDER SPECIFIC CIRCUMSTANCES; IT IS ONLY WHEN BOTH KEYS ARE IN CLOSE PROXIMITY OF...
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EACH OTHER IN THE VEHICLE AND REQUIRES THE EXTERIOR DOOR HANDLE LOCK BUTTON TO BE PRESSED. ISSUE IT HAS BEEN HIGHLIGHTED THAT IT IS POSSIBLE TO LOCK THE VEHICLE WITH BOTH KEYS INSIDE. KEYS ARE HELD TOGETHER BY CABLE TIES WHEN DELIVERED TO THE RETAILER."
"ISSUE: FROM INSPECTING MARKET RETURNED PARTS IT HAS BECOME APPARENT THAT MULTIPLE DYNAMIC RESPONSE ROLL BARS HAVE BEEN...
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REPLACED DUE TO REPORTED FLUID LEAKS. UPON FURTHER INSPECTION NO FAULTS ARE FOUND WITH THE RETURNED ROLL BARS. CAUSE: IT IS BELIEVED THAT MANY OF THE LEAKS REPORTED COULD BE COMING FROM THE PIPING, SEALS, INTERFACE OR TIGHTNESS OF BLEED SCREW."
"ISSUED AUGUST 2015. ISSUE: A CUSTOMER MAY REPORT ANY OF THE FOLLOWING VEHICLE SYMPTOMS: 1.
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INTERMITTENTLY THE REAR DOORS DO NOT LOCK WHEN THE REMOTE PLIP BUTTON IS PRESSED. 2. DRIVERS SEAT SWITCHPACK INOPERATIVE 3. REAR DOORS SHOW OPEN ON THE INSTRUMENT CLUSTER WHEN THEY ARE FULLY CLOSED. 4. REMOTE CENTRAL LOCKING INOPERATIVE. 5. WINDOW SWITCHPACK INOPERATIVE. 6. INTERIOR COMPARTMENT LIGHTS ILLUMINATED, WHEN NOT REQUIRED. CAUSE: POSSIBLE POOR EARTH CONNECTION AT GROUND POINT G3D375 (SEE ATTACHMENT)."
"ISSUE: NOISE FROM THE FRONT DOOR CHECK STRAP ON RANGE ROVER (L405) - PART NUMBER LR045540.
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CAUSE: ON SOME VEHICLES THE FRONT DOOR CHECK STRAP FIXING BOLTS TORQUE MAY BE TOO LOW."
"ISSUE REAR SPOILER CONTACT WITH D POST MARKING BOTH TRIM PANEL AND / OR SPOILER (SEE ATTACHED PICTURE) ON RANGE ROVER (L405).
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CAUSE INCORRECT SETTING DURING MANUFACTURING PROCESS."
SITUATION: THE HOOD PAINT MAY HAVE BEEN 'ERASED' AWAY BY THE HOOD FINISHER.
ISSUE ELECTRONIC TOLL TAGS MAY NOT BE READ CORRECTLY BY TOLL READERS ON VEHICLES WITH SOLAR ATTENUATING (IRR) GLASS.
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CAUSE. THIS MAY BE CAUSED BY NOT POSITIONING THE ELECTRONIC TOLL TAG PROPERLY IN THE INFRARED RADIATION REFLECTIVE (IRR) LAYER CUT OUT ON THE WINDSHIELD. .
SITUATION: COOLANT MAY BE EVIDENT LEAKING FROM ONE OR BOTH OF THE AUXILIARY RADIATORS BEHIND THE FRONT BUMPER.
SITUATION: THE ROOF MOULDING(S) MAY BE LOOSE / ADRIFT.
SITUATION: AN UNEXPECTED AND REPEATING NOISE SIMILAR TO THE MISLOCK DOUBLE 'BLEEP' MAY BE HEARD WHEN THE VEHICLE SPEED...
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IS BELOW 3 MPH, WITH THE VEHICLE IN A CAR WASH OR IN HEAVY RAIN AND WITH THE REMOTE KEY NOT IN CLOSE PROXIMITY TO THE TAILGATE.
SITUATION: THE FACE OF THE COMPACT KEY HANDSET MAY PEEL AWAY FROM THE HANDSET MAIN BODY OR THE HANDSET CASE MAY BE...
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BULGING.
LAND ROVER: ON SOME VEHICLES, THE LATCH, ON THE SIDE DOOR, FAILS TO RETAIN DOOR IN CLOSED POSITION.
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*PE
Steering
50 bulletinsSteering Shaft/Column Squeak
Steering column multifunction switch.
A customer may report that the heated steering wheel does not heat up when selected.
Customer reports of steering wheel mis-alignment.
Customer reports of steering wheel mis-alignment.
Customer states the steering is heavier than expected.
There is an increased noise when turning the steering wheel and a notchy feel to the steering.
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This bulletin provides diagnostic advice in advance of changes to the TOPIx workshop manual.
Customer states the steering is heavier than expected.
Customer states the steering is heavier than expected.
Vehicle steering feel heavier than expected
A 'clonk' noise from underneath the vehicle may be evident when driving at low vehicle speed.
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The noise is most prominent while accelerating/decelerating and when turning the steering wheel, such as when performing a U-turn and applying the throttle.
A 'clonk' noise from underneath the vehicle may be evident when driving at low vehicle speed.
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The noise is most prominent while accelerating/decelerating and when turning the steering wheel, such as when performing a U-turn and applying the throttle.
Issue: A customer may report the vehicle steering feels heavy ? no warnings will be visible on the Instrument Cluster
Issue: A customer may report the vehicle steering feels heavy ? no warnings will be visible on the Instrument Cluster
Issue: A customer may report the vehicle steering feels heavy ? no warnings will be visible on the Instrument Cluster
A Customer may report the steering feels heavier then expected.
Issue: A customer may report the vehicle steering feels heavy ? no warnings will be visible on the Instrument Cluster
Issue: A customer may report the vehicle steering feels heavy ? no warnings will be visible on the Instrument Cluster
Issue: A customer may report the vehicle steering feels heavy ? no warnings will be visible on the Instrument Cluster
A customer may report the steering feels heavier than expected
A customer may report the steering feels heavier than expected
Issue: A customer may report the vehicle steering feels heavy ? no warnings will be visible on the Instrument Cluster
Issue: A customer may report the vehicle steering feels heavy ? no warnings will be visible on the Instrument Cluster
Issue: A customer may report the vehicle steering feels heavy ? no warnings will be visible on the Instrument Cluster
A Customer may report the steering feels heavier then expected.
Issue: A customer may report the vehicle steering feels heavy ? no warnings will be visible on the Instrument Cluster
Issue: A customer may report the vehicle steering feels heavy ? no warnings will be visible on the Instrument Cluster
Issue: A customer may report the vehicle steering feels heavy ? no warnings will be visible on the Instrument Cluster
Issue: A customer may report the vehicle steering feels heavy ? no warnings will be visible on the Instrument Cluster
Issue: A customer may report the vehicle steering feels heavy ? no warnings will be visible on the Instrument Cluster
Issue: A customer may report the vehicle steering feels heavy ? no warnings will be visible on the Instrument Cluster
A Customer may report the steering feels heavier then expected.
Issue: A customer may report the vehicle steering feels heavy ? no warnings will be visible on the Instrument Cluster
Issue: A customer may report the vehicle steering feels heavy ? no warnings will be visible on the Instrument Cluster
Issue: A customer may report the vehicle steering feels heavy ? no warnings will be visible on the Instrument Cluster
The steering wheel may exhibit a vibration / shimmy while driving.
Issue: A customer may express a concern of a 'clonk' noise from underneath the vehicle when driving at low speed.
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The 'clonk' will be most prominent while accelerating/decelerating and when turning the steering wheel. The noise may be more noticeable when performing a U-turn and applying the throttle.
Issue: Vehicle users are reporting the steering feel to be abnormal or resistant to steering inputs in certain...
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situations.
Issue: A Customer may express a concern of a 'clonk' noise from underneath the vehicle when driving at slow speed.
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The 'clonk' will be most prominent while accelerating/decelerating and when turning the steering wheel. In particular the noise may be more noticeable when performing a U-turn and applying the throttle.
Situation: On vehicles fitted with the twin speed transfer case, a judder may be felt from underneath the vehicle when...
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steering at low vehicle speeds, such as turning left or right at an intersection.
Issue: Abnormal steering feel after stop/start event.
SITUATION: A judder from the vehicle at low speeds when steering may be evident.
Situation: The steering wheel may exhibit a vibration / shimmy while driving.
Issue: The customer may express a concern that the heat distributed across the surface area of their heated steering wheel is inconsistent.
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The areas around the stitching and spokes, or the lower half of the steering wheel, may appear cooler than the rest of the wheel. The heated steering wheel is otherwise operating correctly, and no DTCs are stored.
Information button on steering column does not operate odometer menu
Inconsistent heat across steering wheel
ISSUE: A CUSTOMER MAY REPORT THE VEHICLE STEERING FEELS HEAVY FOLLOWING AN ECO STOP START EVENT, POTENTIALLY ACCOMPANIED...
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BY VISUAL OR AUDIBLE WARNINGS THROUGH THE INSTRUMENT PACK.
SITUATION: ON VEHICLES FITTED WITH THE TWIN SPEED TRANSFER CASE, A JUDDER MAY BE FELT FROM UNDERNEATH THE VEHICLE WHEN...
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STEERING AT LOW VEHICLE SPEEDS, SUCH AS TURNING LEFT OR RIGHT AT AN INTERSECTION.
VEHICLE STEERING FEELS HEAVIER THAN EXPECTED ACCOMPANIED BY VISUAL OR AUDIIBLE WARNINGS
"ISSUE WHEN REMOVING THE TRANSPORTATION STEERING WHEEL COVER, RESIDUE FROM THE COVER MAY BE FOUND LEFT ON THE STEERING WHEEL.
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CAUSE DEGRADATION OF THE PROTECTIVE COVER IN CERTAIN CLIMATIC CONDITIONS."
Brakes
40 bulletinsThere have been several FRED submissions for a customer allegation of brake judder/vibration.
There have been several FRED submissions for a customer allegation of a brake noise concern.
There have been several FRED submissions for a customer allegation of a rear brake warning being illuminated on the...
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instrument cluster.
The underhood lower Noise Vibration Harshness (NVH) pads and dirty air duct guides may show signs of ripping, tearing,...
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and/or has a poor finish.
After installation of a towing accessory brake control module, the unit fails to power up and illuminate the display.
On vehicles installed with the high performance brake system (380mm diameter front brake disc), a 'squeal' noise may be...
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heard from the front brakes during low-speed driving forward/backward, the 'squeal' can be heard also during moderate brake pedal application at low speeds, until the vehicle comes to a stop. The 'squeal' noise may resonate at frequencies of around 7kHz and 8kHZ.
Issue: During a brake pad change it may become apparent that the brake pad pins have become corroded to the caliper...
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housing.
The under hood lower Noise Vibration Harshness (NVH) pads and dirty air duct guides may show signs of ripping, tearing,...
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and/or has a poor finish.
Issue: When using the approved diagnostic equipment to read Diagnostic Trouble Codes (DTC?s), there may be a presence of...
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the following DTC stored within the Anti-Lock Braking System (ABS) module. U0001-82 High Speed CAN Communication Bus - Alive/sequence counter incorrect / not updated
The under hood lower Noise Vibration Harshness (NVH) pads and dirty air duct guides may show signs of ripping, tearing,...
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and/or has a poor finish.
Issue: When using the approved diagnostic equipment to read Diagnostic Trouble Codes (DTC?s), there may be a presence of...
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the following DTC stored within the Anti-Lock Braking System (ABS) module. U0001-82 High Speed CAN Communication Bus - Alive/sequence counter incorrect / not updated
On vehicles fitted with the High Performance Brake system (380mm diameter front brake disc), a 'squeal' noise may be...
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heard from the front brakes during low-speed, light-to-moderate brake pedal application, until the vehicle comes to a stop.
Customers may observe a variety of noises during normal vehicle operation that emanate from the wheel / brake disc area of the vehicle.
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EPQR & TA data provided by retailers to date, shows a varied range of conditions (environmental, drive cycle and road type) that may initiate the known noises. Although the noises do not, in most cases, indicate a degradation in functionality or braking performance, they may lead to customer dissatisfaction and unscheduled retailer visits for repair action. Note: Off road use of the vehicle is not categorised in the communication due to the extended range of parameters and conditions that the vehicle operate at. Defining and describing brake noises is proven to be difficult through our different languages and terminology. In the ?Solutions? section below, there are noise descriptions and Technical Service Bulletins references to aid the repair selection. See ?Action? for further guidance.
Customers may observe a variety of noises during normal vehicle operation that emanate from the wheel / brake disc area of the vehicle.
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EPQR & TA data provided by retailers to date, shows a varied range of conditions (environmental, drive cycle and road type) that may initiate the known noises. Although the noises do not, in most cases, indicate a degradation in functionality or braking performance, they may lead to customer dissatisfaction and unscheduled retailer visits for repair action. Note: Off road use of the vehicle is not categorised in the communication due to the extended range of parameters and conditions that the vehicle operate at. Defining and describing brake noises is proven to be difficult through our different languages and terminology. In the ?Solutions? section below, there are noise descriptions and Technical Service Bulletins references to aid the repair selection. See ?Action? for further guidance.
Squeak/Squeal Noise From Rear Brakes
Issue: Air-leak noise when brake pedal is pressed.
Issue: Air-leak noise when brake pedal is pressed.
The underhood lower Noise Vibration Harshness (NVH) pads and dirty air duct guides may show signs of ripping, tearing,...
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and/or has a poor finish.
Situation: One or more of the following issues may be present from the rear brake system: * A "roan", "drone", "honk",...
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and/or "graunch" noise during light braking when reversing; most noticeable after an initial start in colder ambient temperatures * A high-pitched 'squeal' or 'squeak' noise during light braking at various speeds in both forward and reverse motion.
Situation: A noise from front brake system during light brake pedal application may be evident, mostly from cold start...
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in colder ambient temperatures and typically does not re-occur after the brakes have warmed up.
Issue: 15-17MY LR Discovery Sport (L550) and 16-17MY RR Evoque (L538) customers may complain of a 'Squeal' or 'Squeak'...
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from the front brake system with light brake applications during low speed driving or manoeuvring. The complaint is most noticeable when vehicles are initially driven from cold start in cold ambient temperatures and the noise generally dissipates when the brakes have warmed up.
Situation: On vehicles fitted with the High Performance Brake system (380mm diameter front brake disc), a 'squeal'...
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noise may be heard from the front brakes during low-speed, light-to-moderate brake pedal application, until the vehicle comes to a stop.
Issue: When using the approved diagnostic equipment to read Diagnostic Trouble Codes (DTC?s), there may be a presence of...
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the following DTC stored within the Anti-Lock Braking System (ABS) module. U0001-82 High Speed CAN Communication Bus - Alive/sequence counter incorrect / not updated.
SITUATION: A noise from the front brake system during light brake pedal application may be evident, mostly from cold...
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start in colder ambient temperatures and typically does not re-occur after the brakes have warmed up.
Situation: Corrosion may be evident on the rear brake discs, which may also be accompanied by a grinding noise and/or...
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vibration/judder while braking.
Issue: 15-17MY LR Discovery Sport (L550) and 16-17MY RR Evoque (L538) customers may complain of a 'Squeal' or 'Squeak'...
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from the front brake system with light brake applications during low speed driving or manoeuvring. The complaint is most noticeable when vehicles are initially driven from cold start in cold ambient temperatures and the noise generally dissipates when the brakes have warmed up.
Issue: During standard vehicle operation, it may be possible that customers driving RR Evoque or LR Discovery Sport...
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vehicles may observe noises from the braking system. Although the noises do not, in most cases, indicate a degradation in functionality or braking performance, they may lead to customer dissatisfaction and unscheduled retailer visits for repair action.
Situation: On vehicles fitted with the High Performance Brake system (380mm diameter front brake disc), a 'squeal' noise...
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may be heard from the front brakes during low-speed, light-to-moderate brake pedal application, until the vehicle comes to a stop.
"SITUATION: ON VEHICLES FITTED WITH THE HIGH PERFORMANCE BRAKE SYSTEM (380MM DIAMETER FRONT BRAKE DISC), A 'SQUEAL'...
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NOISE MAY BE HEARD FROM THE FRONT BRAKES DURING LOW-SPEED, LIGHT-TO-MODERATE BRAKE PEDAL APPLICATION, UNTIL THE VEHICLE COMES TO A STOP."
ISSUE: AIR-LEAK NOISE WHEN BRAKE PEDAL IS PRESSED.
SITUATION: THE UNDERHOOD LOWER NOISE VIBRATION HARSHNESS (NVH) PAD(S) MAY SHOW SIGNS OF RIPPING, TEARING, AND/OR HAS A...
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POOR FINISH.
SITUATION: THE UNDERHOOD LOWER NOISE VIBRATION HARSHNESS (NVH) PAD(S) MAY SHOW SIGNS OF RIPPING, TEARING, AND/OR HAS A...
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POOR FINISH.
SQUEAL NOISE FROM FRONT BRAKES
CONTAMINATION BETWEEN ABS WHEEL SPEED SENSOR AND WHEEL BEARING TONE WHEEL COULD LEAD TO DTC'S
"ISSUE SQUEAK NOISE WHEN BRAKE PEDAL IS OPERATED.
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CAUSE BRAKE LIGHT SWITCH / BRAKE PEDAL SHIM INTERACTION. NOTE: NOT ALL VEHICLES WILL BE FITTED WITH BRAKE PEDAL SHIM."
"SITUATION: ON VEHICLES FITTED WITH THE HIGH PERFORMANCE BRAKE SYSTEM (380MM DIAMETER FRONT BRAKE DISC), A 'SQUEAL'...
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NOISE MAY BE HEARD FROM THE FRONT BRAKES DURING LOW-SPEED, LIGHT-TO-MODERATE BRAKE PEDAL APPLICATION, UNTIL THE VEHICLE COMES TO A STOP. CAUSE: THIS MAY BE CAUSED BY FRONT BRAKE PAD RESONANCE."
"ISSUE: A CUSTOMER MAY REPORT A CONTINUOUS SQUEAL NOISE FROM THE REAR HIGH PERFORMANCE BRAKES.
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CAUSE: A LACK OF GREASING DURING PAD REPLACEMENT OR BRAKE USAGE CHARACTERISTIC."
ISSUE: A CUSTOMER MAY REPORT A SQUEAL FROM THE FRONT BRAKES DURING LOW SPEED BRAKING.
"SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES WITHIN THE LISTED AFFECTED VEHICLE RANGE WHICH...
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MAY HAVE BEEN MANUFACTURED AWAY FROM PROCESS AND IN SOME CASES, A YELLOW WARNING LIGHT MAY BE ILLUMINATED ON THE INSTRUMENT CLUSTER WITH THE WARNING 'ELECTRONIC PARK BRAKE FAULT'. IN THESE CIRCUMSTANCES, THERE IS NO PERFORMANCE ISSUE ASSOCIATED WITH THE OPERATION OF THE ELECTRIC PARK BRAKE BUT THE WARNING INDICATOR WILL CAUSE CONCERN AND CUSTOMER DISSATISFACTION UNTIL THE REQUIRED REMEDIAL WORK HAS BEEN COMPLETED."
SITUATION: ON VEHICLES FITTED WITH THE STANDARD BRAKE SYSTEM (350MM DIAMETER REAR BRAKE DISCS) ONLY, A 'SQUEAL' NOISE...
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MAY BE HEARD FROM THE REAR BRAKES DURING LIGHT BRAKING.
HVAC & Climate
23 bulletinsAir Conditioning compressors premature failure due to incorrect run in procedure
A customer may report the air conditioning system is not cooling properly.
A customer may report the air conditioning system is not cooling properly.
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PAGE 2 TO SFCC_APR2021_46
A customer may report the air conditioning system is not cooling properly.
Air Conditioning (A/C) not blowing cool air into the cabin
A customer may report the air conditioning system is not cooling properly.
A customer may report the air conditioning system is not cooling properly.
Issue: It is possible that if care is not taken when removing the spare wheel that the air supply unit (compressor) can...
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be damaged.
One or more of the following Air Conditioning (A/C) system symptoms may be evident: ? Vent temperatures 'cycle'...
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(blowing warm and then cold); ? Windshield, rear window, and/or door windows mist up in cool (15C or lower) ambient temperatures; ? Poor cooling performance of the Air Conditioning (A/C) system; and/or ? Warm, damp or musty smells coming from the vents.
A customer may report the air conditioning system is not cooling properly.
Range Rover (L405), Range Rover Sport (L494), Windscreen Heater Element Poor Performance
Range Rover (L405), Range Rover Sport (L494), Windscreen Heater Element Poor Performance
A customer may report warm air instead of cool air from the air distribution and face vents when the air conditioning...
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system is in operation and low temperature selected.
A chemical/plastic odor from the Heating Ventilation and Air Conditioning (HVAC) system may be evident.
A lack of cooling from the Air Conditioning (A/C) system may be evident.
Situation: In response to customer feedback on the performance of the InControl Touch Pro system, Jaguar Land Rover has developed a software upgrade.
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Customers may have experienced infotainment poor performance/reliability and this software upgrade is designed to enhance the robustness of the following features and functions: * Satellite Digital Audio Radio Service (SDARS) lock up, audio loss, channel artwork not displayed * Infotainment Master Controller (IMC) resets, blank screens, and poor system performance * CD ripping/playback issues * Camera stability issues when reverse selected * Media Player crash, library track select fails, USB Source reliability * Phone and Bluetooth - connection and contacts download issues * Climate control fan symbol not visible when increasing/decreasing fan speed * The heated seat temperature indication is misaligned to the vehicle image on the Touchscreen * Unable to access the seat massage auto function on the Touchscreen * 'Camera System Not Available, Consult Your Dealer' message displayed on the Instrument Cluster (IC) upon vehicle set up.
Situation: Jaguar Land Rover have developed the latest software upgrade in response to customer feedback on the...
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performance of the InControl Touch Pro system. Some customers may have experienced infotainment issues and this software upgrade is designed to enhance the robustness of the following features and functions:* Satellite Digital Audio Radio Service (SDARS) lock up, audio loss, channel artwork not displayed * Infotainment Master Controller (IMC) resets, blank screens, and poor system performance * CD ripping/playback issues * Media Player crash, library track select fails, USB Source reliability * Phone and Bluetooth - connection and contacts download issues * Climate control fan symbol not visible when increasing/decreasing fan speed * The heated seat temperature indication is misaligned to the vehicle image on the Touchscreen * 'Camera System Not Available, Consult Your Dealer' message displayed on the Instrument Cluster (IC) upon vehicle set up.
SITUATION: The air conditioning system may not cool properly.
SITUATION: The air conditioning system may not cool properly.
ISSUE: THERE ARE CONDITIONS WHERE CONTINUOUS NOISES CAN BE HEARD THROUGH THE FRONT SPEAKERS WHEN REAR WINDOWS ARE OPEN...
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OR REAR CLIMATE FANS ARE ON A HIGH SETTING. ALSO, AN INTERMITTENT TAPPING/ RATTLE MAYBE HEARD.
"SITUATION: A CHEMICAL/PLASTIC ODOR FROM THE CLIMATE CONTROL SYSTEM MAY BE EVIDENT.
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CAUSE: THIS MAY BE CAUSED BY PARAMETERS WITHIN THE CLIMATE CONTROL SYSTEM NOT OPERATING EFFICIENTLY."
"SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF 2016 MODEL YEAR RANGE ROVER SPORT (LW; L494) AND RANGE...
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ROVER (LG; L405) VEHICLES WHERE THE REAR SEAT HEAT CANNOT BE ADJUSTED OR SWITCHED ON OR OFF WHEN THE REAR CLIMATE CONTROL PANEL IS SWITCHED OFF VIA THE REAR BLOWER ROTARY. ACTION: RETAILERS ARE REQUIRED TO HOLD ONLY AFFECTED NEW VEHICLES THAT ARE WITHIN YOUR CONTROL AND REFRAIN FROM RELEASING THE VEHICLES FOR NEW VEHICLE SALE PENDING COMPLETION OF THE SERVICE INSTRUCTION DETAILED IN THIS TECHNICAL BULLETIN"
ISSUE: CUSTOMERS MAY REPORT THAT THE CLIMATE CONTROLLED SEATING ON THEIR VEHICLE DOES NOT OPERATE PROPERLY
Fuel System
21 bulletinsDIESEL ACCESSORY DRIVE BELT - DAMAGED/SNAPPED OR NOISY
DIESEL ACCESSORY DRIVE BELT - DAMAGED/SNAPPED OR NOISY
Issue: Diesel exhaust fluid (DEF) injector crystallization leading to incorrect and unnecessary replacement.
The stainless steel exhaust finishers may be corroded/discolored.
Situation: The fuel tank may be difficult to fill.
Situation: A rattle noise from underneath the rear of the vehicle may be evident.
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Upon further inspection the exhaust system rear heat shield is found to be cracked.
Situation: The fuel gauge may not provide a stable, accurate indication of the amount of fuel in the fuel tank (gauge...
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displaying less fuel than what is actually in the fuel tank [gauge reading when the fuel tank is full]).
Situation: A rattle noise from underneath the rear of the vehicle may be evident.
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Upon further inspection the exhaust system rear heat shield is found to be cracked.
Situation: The fuel gauge may not provide a stable, accurate indication of the amount of fuel in the fuel tank (gauge...
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displaying less fuel than what is actually in the fuel tank [gauge reading when the fuel tank is full]).
Situation: A 'rattle' noise may be evident from underneath the vehicle in the area of the exhaust downpipe.
SITUATION: The fuel tank may be difficult to fill.
ISSUE: DIESEL EXHAUST FLUID (DEF) INJECTORS BEING INCORRECTLY DIAGNOSED AS FAULTY LEADING TO UNNECESSARY REPLACEMENT.
ISSUE: DIESEL EXHAUST FLUID (DEF) INJECTOR CRYSTALLIZATION LEADING TO INCORRECT AND UNNECESSARY REPLACEMENT.
"SITUATION: THE FUEL GAUGE MAY NOT PROVIDE A STABLE, ACCURATE INDICATION OF THE AMOUNT OF FUEL IN THE FUEL TANK (GAUGE...
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DISPLAYING LESS FUEL THAN WHAT IS ACTUALLY IN THE FUEL TANK [GAUGE READING WHEN THE FUEL TANK IS FULL])."
DIESEL MAY BE DIFFICULT TO START IN EXTREMELY COLD WEATHER
MIL WITH DIESEL EXHAUST FLUID (DEF) WARNING DISPLAYED
"ISSUE: A NUMBER OF TECHNICIANS HAVE REPORTED LOW LEVELS OF DIESEL EXHAUST FLUID (DEF) DURING PDI CHECKS.
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CAUSE: 1. THE SERVICE MENU WITHIN THE INSTRUMENT CLUSTER ON A NEW VEHICLE MAY DISPLAY A DEFAULT VALUE OF APPROXIMATELY 12,000 MILES AS THE DISTANCE TO EMPTY FOR DEF."
ISSUE: THE CUSTOMER MAY COMPLAIN OF FUEL FILLING DIFFICULTIES (GAS STATION PUMP PREMATURE CUT OFF).
ISSUE: THE CUSTOMER MAY COMPLAIN OF FUEL FILLING DIFFICULTIES (GAS STATION PUMP PREMATURE CUT OFF).
SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES WITHIN THE LISTED AFFECTED VEHICLE RANGE WHERE...
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THE EVAPORATIVE EMISSION CANISTER HOSE MAY SHOW SIGNS OF OZONE CRACKING.
SITUATION: THE FUEL TANK MAY BE DIFFICULT TO FILL.
Lighting
16 bulletinsMalfunction Indicator Lamp
A customer may express a concern that there is moisture inside one of the rear lamp assemblies.
To update InControl Touch Pro vehicles to the latest IMC software level, and to enable SOTA updates moving forward.
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SOTA updates sent direct to customers on SOTA eligible & enabled vehicles with latest level IMC software.
Issue: Following fitment of a new Remote Function Actuator (RFA) labelled with any of the part numbers below, Symptom...
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Driven Diagnostics (SDD) does not appear to communicate with the RFA: FK72-19H440-AE, FK72-19H440-BE, FK72-19H440-AF, FK72-19H440-BF, Following models only affected: L538 Range Rover Evoque 14MY onwards, L550 Discovery Sport 15MY onwards, L494 Range Rover Sport 14MY onwards, L405 Range Rover 14MY onwards
Issue: The bonnet open warning light is on but the bonnet appears closed.
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This can cause the alarm to trigger or the vehicle to not lock.
Issue: Customer reports warning lamp illuminates combined with a message stating that only normal height is available.
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When interrogated with diagnostic equipment the following fault codes may be present: C1A20-64, C1131-92
Issue: The vehicle user may report that when selecting the access height mode the function does not operate correctly.
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Instead, the vehicle will start to lower, and then rise to off-road / raised height with a warning light on the instrument pack. This occurs when the vehicle lowers much more slowly than expected.
Issue: The vehicle user may report that when selecting the access height mode the function does not operate correctly.
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Instead, the vehicle will start to lower, and then rise to off-road / raised height with a warning light on the instrument pack. This occurs when the vehicle lowers much more slowly than expected.
Issue: The vehicle user may report that when selecting the access height mode the function does not operate correctly.
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Instead, the vehicle will start to lower, and then rise to off-road / raised height with a warning light on the instrument pack. This occurs when the vehicle lowers much more slowly than expected.
SITUATION: One or more of the following may occur: ? Auto stop/start functionality is erratic; ? The Malfunction...
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Indicator Lamp (MIL) may illuminate while maneuvering through bends in excess of 20km/h (12mph); and/or ? Unexpected change in vehicle speed while in reverse (R) when All Terrain Progress Control (ATPC) has been selected.
SITUATION: One or more of the following may occur: ? Auto stop/start functionality is erratic.
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? The Malfunction Indicator Lamp (MIL) may illuminate while maneuvering through bends in excess of 20km/h (12mph). ? Unexpected change in vehicle speed while in reverse (R) when All Terrain Progress Control (ATPC) has been selected.
DESCRIPTION OF ISSUE A potential issue has been identified on certain vehicles within the listed Affected Vehicle Range...
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which may exhibit condensation on the inside of the High Mounted Stop Lamp (HMSL).
An issue has been identified on certain vehicles within the listed Affected Vehicle Range which may exhibit...
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condensation on the inside of the High Mounted Stop Lamp (HMSL).
NEW HEADLAMP PARTS HAVE BEEN RELEASED FOR HEADLAMP REPLACEMENT
"SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF 2016 MODEL YEAR RANGE ROVER (L405) VEHICLES WHICH WERE...
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SPECIFIED WITH A SMOKER'S PACK BUT HAVE NOT BEEN SUPPLIED WITH AN ASH CAN. ACTION: RETAILERS ARE REQUIRED TO HOLD ONLY AFFECTED NEW VEHICLES THAT ARE WITHIN YOUR CONTROL AND REFRAIN FROM RELEASING THE VEHICLES FOR NEW VEHICLE SALE PENDING COMPLETION OF THE SERVICE INSTRUCTION DETAILED IN THIS TECHNICAL BULLETIN."
"SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES WITHIN THE AFFECTED VEHICLE RANGE ABOVE WHICH...
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HAVE BEEN MANUFACTURED WITHOUT THE AUTOMATIC HIGH BEAM ASSIST BEING AVAILABLE. ACTION: RETAILERS ARE REQUIRED TO HOLD ONLY AFFECTED NEW VEHICLES THAT ARE WITHIN YOUR CONTROL AND REFRAIN FROM RELEASING THE VEHICLES FOR NEW VEHICLE SALE PENDING COMPLETION OF THE SERVICE INSTRUCTION DETAILED IN THIS TECHNICAL BULLETIN."
Transmission
13 bulletinsCustomer states harsh shift, transmission warning lamp.
Customer complains about a creak, rattle or squeak noise from under the vehicle - Transmission undertray noisy.
Issue: Powertrain Transmission Module Learn Adaption routine has been instated on SDD/Pathfinder.
No drive when the Transmission Control Switch (TCS) is in the Drive (D) position after an Auto Stop/Start.
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The Drive (D) lamp will flash on the TCS and a 'Re-select gear to manoeuvre' message will be displayed on the Instrument Cluster (IC).
Situation: A fluid leak from the transmission, poor shift quality, and/or transmission noise may be evident.
Situation: The steering wheel switches (volume, seek, OK/menu, mode, phone, voice) and transmission paddle shifters may...
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exhibit intermittent operation, causing one or more of the following issues: ? Audio volume does not adjust (up and/or down)? Radio 'seek' buttons do not operate ? Volume control buttons cause the radio station to change ? InControl system slow to operate (blank screen followed by the 'Land Rover' logo) ? Transmission paddle shifters do not operate ? Diagnostic Trouble Codes (DTC) U2013-02 and/or B1D21-13 stored
Situation: Vehicle acceleration may be interrupted by a delay/hesitation in transmission gear selection.
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A four-second delay in acceleration occurs when a fifth-gear downshift is requested when the accelerator pedal is in the depressed position at low vehicle speeds, during warm up when the ambient temperature is 39F / 4C and lower.
Transmission leak, poor shift quality, and/or noise
ISSUE: A CUSTOMER MAY EXPRESS A CONCERN THAT THERE IS A HESITATION WHEN PULLING AWAY IN FIRST GEAR.
SITUATION: INADEQUATE A/C PERFORMANCE MAY BE EXHIBITED.
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UPON INSPECTION, LOW PRESSURE IS RECORDED ON THE HIGH PRESSURE SYSTEM, HIGH PRESSURE IS RECORDED ON THE LOW PRESSURE SYSTEM, AND THE COMPRESSOR CLUTCH (WHERE APPLICABLE) IS WORKING PROPERLY.
SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES WITHIN THE AFFECTED VEHICLE RANGE WITH THE...
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CALIBRATION OF THE TRANSMISSION CONTROL MODULE (TCM).
SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES WITHIN THE AFFECTED VEHICLE RANGE WITH THE...
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CALIBRATION OF THE TRANSMISSION CONTROL MODULE (TCM).
SITUATION: WHEN DRIVING AT HIGH ALTITUDE, A HESITATION MAY BE EVIDENT WHEN PULLING AWAY IN FIRST GEAR.
Pre-Delivery & Maintenance
13 bulletinsThis Service ALERT is superseded by the following SSM which include an expanded vehicle range and service instructions.
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Please refer to the following publications on TOPIx for the latest details. Land Rover SSM #73635
Improperly fitted ground points lead to numerous customer symptoms early in the service life of the vehicle.
Service Required message appears sooner than expected
Service Required message appears sooner than expected
From inspecting market returned parts it has become apparent that multiple dynamic response roll bars have been replaced due to reported fluid leaks.
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Upon further inspection no faults are found with the returned roll bars.
From inspecting market returned parts it has become apparent that multiple dynamic response roll bars have been replaced due to reported fluid leaks.
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Upon further inspection no faults are found with the returned roll bars.
From inspecting market returned parts it has become apparent that multiple dynamic response roll bars have been replaced due to reported fluid leaks.
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Upon further inspection no faults are found with the returned roll bars.
From inspecting market returned parts it has become apparent that multiple dynamic response roll bars have been replaced due to reported fluid leaks.
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Upon further inspection no faults are found with the returned roll bars.
Issue: One or more smart keys replaced at Pre Delivery Inspection (PDI) or during customer ownership that have found to...
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be ?No Fault Found? during part return analysis.
The 'Service Required' warning text will not appear on the Instrument Cluster (IC) if a vehicle has reached its service...
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point.
SCR monitoring service app does not work correctly
SITUATION: AFTER A SERVICE INTERVAL RESET, THE SERVICE INTERVAL INDICATOR (SII) MAY APPEAR ON THE INSTRUMENT CLUSTER...
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(IC) FOR LESS THAN ONE SECOND WHEN NO SERVICE IS REQUIRED.
SERVICE ACTION Q543: AUTOMATIC HIGH BEAM ASSIST CONTROL MENU NOT AVAILABLE A potential issue has been identified on a...
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limited number of 2016 model year Range Rover Sport (L494) and Range Rover (L405) vehicles which have been manufactured without the Automatic High Beam Assist being available.
Software & Calibration
12 bulletinsSoftware Update.
Software Update.
IMC Update 21A will not install
IMC 20C1 Software Release
IMC 20C1 Software Release
Issue: Following launch of Service Action N025/ N118/ N120 it is evident that L462 Discovery has been excluded.
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This is only a temporary position and will be included in a future update to the publications on TOPIx.
Not able to hear incoming calls with iPhone at iOS 12.2 / 12.3 software
Not able to hear incoming calls with iPhone at iOS 12.2 / 12.3 software
ISSUE: Jaguar Land Rover (JLR) have received multiple reports of concerns experienced when updating vehicles equipped...
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with InControl Touch Pro to latest software version NGI 17C on both Symptom Driven Diagnostics (SDD) and PATHFINDER. Additional vehicle feedback data shows that the failure rate is increasing, despite the many improvements made in Pathfinder 123 and SDD 152.00. JLR recommend that no further vehicles are routinely updated to NGI 17C. (Note below reference urgent vehicles only.)
"ISSUE DURING THE SOFTWARE UPDATE AND CONFIGURATION OF THE INFORMATION MASTER CONTROLLER(IMC) AND/OR INFORMATION SLAVE...
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CONTROLLER (ISC, FOR REAR SEAT ENTERTAINMENT ) THE SYSTEM MAY EXHIBIT THE FOLLOWING CONDITIONS DUE TO INCOMPLETE VARIANT CONFIGURATION LEARN PROCEDURE DURING THE SOFTWARE UPDATE."
"SITUATION: THE VEHICLE MAY LOCK WITH BOTH KEYS IN THE VEHICLE WHEN OPERATING THE EXTERIOR HANDLE.
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CAUSE: THIS MAY BE CAUSED BY A SOFTWARE ISSUE WITH THE REMOTE FUNCTION ACTUATOR (RFA)."
"ISSUE: AT 16MY THE RETAILER PDI PROCESS HAS BEEN UPDATED TO INCLUDE A NEW WI-FI FEATURE.
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CAUSE: CERTAIN 16MY LAND ROVERS WILL NOW BE OPTIONALLY EQUIPPED WITH WI-FI (SEE MARKETING BULLETIN MPR15-21ANNOUNCING INCONTROL WI-FI)."
Suspension
12 bulletinsIssue: Following replacement of front Air Struts Dealers / Customer may report a noise or a vehicle lean error state.
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On investigation the front Air Spring is found to be misaligned and damaged.
Air suspension compressor being replaced for an E Chamber failure.
Suspension Warning Lamp Illuminated With DTC C1A13-64 Stored
Suspension Warning Lamp Illuminated With DTC C1A13-64 Stored
Suspension Warning Lamp Illuminated With DTC C1A13-64 Stored
RE: Temporary Suspension of 17C Next Generation Infotainment (NGI) Download
Issue: Suppliers of the Range Rover Evoque (L538) front and rear Dynamic Suspension dampers have identified a defect in...
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the manufacturing process whereby some components may not have been fully assembled during certain build periods. It is possible that a number of components manufactured during this build period may have been sent to Neovia for use in Service as JLR approved replacement parts. Components supplied for volume production at JLR manufacturing plants are not affected by this issue.
Situation: An issue has been identified on certain vehicles within the listed Affected Vehicle Range which may have been...
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manufactured away from process and, in some cases, a general warning/information message (red or amber) for the air suspension system. This could occur in normal driving when the air suspension system attempts to vent air or when the vehicle attempts to lower itself, either by the driver demand or automatic access.
DESCRIPTION OF ISSUE: An issue has been identified on certain vehicles within the listed Affected Vehicle Range which...
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may have been manufactured away from process and, in some cases, a general warning/information message (red or amber) for the air suspension system will display. This could occur in normal driving when the air suspension system attempts to vent air or when the vehicle attempts to lower itself, either by the driver demand or automatic access.
Front wheel bearing may be contaminated
SITUATION: THE AIR SUSPENSION SYSTEM MAY NOT RAISE/LOWER WITH A WARNING DISPLAYED ON THE INSTRUMENT CLUSTER AND...
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DIAGNOSTIC TROUBLE CODE (DTC) C1A13-64 MAY BE STORED.
SITUATION: THE AIR SUSPENSION SYSTEM MAY NOT RAISE/LOWER WITH A WARNING DISPLAYED ON THE INSTRUMENT CLUSTER AND...
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DIAGNOSTIC TROUBLE CODE (DTC) C1A13-64 MAY BE STORED.
Air Bags & Safety
8 bulletinsA customer may report that the SRS warning lamp is illuminated.
A customer may report that the SRS warning lamp is illuminated.
DESCRIPTION OF ISSUE: A potential issue has been identified on the vehicle listed within the Affected Vehicle Range...
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which may have second row outer seatbelt retractors where the pre-tensioner may not operate correctly when required. Investigations are currently ongoing. There are no other vehicle functional issues associated with this error. This program does not apply to any vehicle already registered and in use, either with the retailer or customer. Any vehicle already in use may continue to be driven and any repair instructions deemed necessary will be communicated through a separate Field Action or Technical Bulletin.
Situation: An issue has been identified on a limited number of vehicles within the listed Affected Vehicle Range which...
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may have second row seating outer seatbelt retractors where the pre-tensioner may not operate correctly when required. Investigations are currently ongoing. There are no other vehicle functional issues associated with this error.
DESCRIPTION OF ISSUE: A potential issue has been identified on the vehicle listed within the Affected Vehicle Range...
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which may have second row outer seatbelt retractors where the pre-tensioner may not operate correctly when required. Investigations are currently ongoing. There are no other vehicle functional issues associated with this error. This program does not apply to any vehicle already registered and in use, either with the retailer or customer. Any vehicle already in use may continue to be driven and any repair instructions deemed necessary will be communicated through a separate Field Action or Technical Bulletin.
Situation: An issue has been identified on a limited number of vehicles within the listed Affected Vehicle Range which...
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may have second row seating outer seatbelt retractors where the pre-tensioner may not operate correctly when required. Investigations are currently ongoing. There are no other vehicle functional issues associated with this error.
SITUATION: An issue has been identified on a limited number of vehicles within the listed Affected Vehicle Range which...
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may have second row seating outer seatbelt retractors where the pre-tensioner may not operate correctly when required. Investigations are currently ongoing. There are no other vehicle functional issues associated with this error.
DESCRIPTION OF ISSUE: A potential issue has been identified on the vehicle listed within the Affected Vehicle Range...
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which may have second row outer seatbelt retractors where the pre-tensioner may not operate correctly when required. Investigations are currently ongoing. There are no other vehicle functional issues associated with this error. This program does not apply to any vehicle already registered and in use, either with the retailer or customer. Any vehicle already in use may continue to be driven and any repair instructions deemed necessary will be communicated through a separate Field Action or Technical Bulletin.
Tires & Wheels
7 bulletinsIssue: Low Speed Manoeuvring Front Tyre Skipping Phenomenon
Issue: Low Speed Manoeuvring Front Tyre Skipping Phenomenon
Issue: Low Speed Manoeuvring Front Tyre Skipping Phenomenon
Issue: Low Speed Manoeuvring Front Tyre Skipping Phenomenon
Issue: Low Speed Manoeuvring Front Tyre Skipping Phenomenon
Issue: Low Speed Manoeuvring Front Tyre Skipping Phenomenon
Jaguar Land Rover is trialling a new diagnostic procedure for wheel alignment.
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We require all retailers to follow the procedure outlined below ahead of conducting wheel alignment warranty work on Evoque (L538), Discovery Sport (L550), RR (L405), RRS (L494), Discovery (L462), and Velar (L560).
Hybrid & EV
6 bulletinsMHEV DC/DC Converter - Squeaking Noise From Inside The Cabin.
MHEV DC/DC Converter - Squeaking Noise From Inside The Cabin.
MHEV DC/DC Converter - Squeaking Noise From Inside The Cabin.
MHEV DC/DC Converter - Squeaking Noise From Inside The Cabin.
MHEV DC DC CONVERTER SQUEAKING NOISE FROM INSIDE THE CABIN
MHEV DC DC CONVERTER SQUEAKING NOISE FROM INSIDE THE CABIN