2021 Land Rover Range Rover Velar TSBs
411 Technical Service Bulletins across 17 categories
Categories
Engine
108 bulletinsArduous customer drive cycles have been found to accelerate the degradation of engine oil, leading to generation of...
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engine oil sludge deposits in high pressure engine oil galleries of the engine and inside the Continuous Variable Valve Lift (CVVL) unit.
The low coolant light may be illuminated/there may be a coolant leak from the engine area.
TURBOCHARGER COOLANT FEED AND RETURN PIPE O- RING LEAK
Engine Will Crank, No Start When At Operating Temperature
Engine Will Crank, No Start When At Operating Temperature
Engine replacement under warranty.
Low coolant lamp comes on and/or leak of coolant from engine area.
Turbocharger Coolant Feed And Return Pipe O-Ring Leak
Thermostat Housing Engine Coolant Leak
Thermostat Housing Engine Coolant Leak
Thermostat Housing Engine Coolant Leak
Thermostat Housing Engine Coolant Leak
Low engine coolant lamp warning on instrument panel and/or coolant leak.
Low coolant light on or smell of coolant from engine area.
Engine Oil and Filter Change
BLANKING PLUG OIL LEAK
Customer could be left with a vehicle that can not be unlocked or the engine started as a result of a depleted battery...
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State of Charge.
The engine cooling pump has a visible coolant leak.
Blanking Plug Oil Leak
Engine Oil and Filter Change
Oil filter housings installed on Ingenium I6 3.0L Diesel and Ingenium I6 3.0L Petrol engine variants, manufactured...
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during a specific period, may crack causing a possible high pressure oil leak.
Blanking Plug Oil Leak
Engine Oil and Filter Change
Low coolant light on or visible signs of engine coolant on or around the coolant pump.
Blanking Plug Oil Leak
Electrical system fault on instrument cluster or noise from engine.
On certain vehicles, the cylinder block vacuum pipe blanking plug may become detached, resulting in an engine oil leak...
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and stress on crank case breather system. A replacement of the blanking plug is required.
Customer could be left with a vehicle that can not be unlocked or the engine started as a result of a depleted battery State of Charge.
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The risk is increased if the vehicle is left for a period of time without driving or the daily Drive Cycle is low mileage and may not sufficiently recover the battery. The customer may experience Low Battery Warning.
Certain vehicles are experiencing split/damaged accessory drive belts and worn/damaged accessory drive belt tensioners...
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and pulleys, resulting in abnormal noises coming from the engine bay.
Low coolant light on or smell of coolant from engine area.
On certain vehicles, the cylinder block vacuum pipe blanking plug may become detached, resulting in an engine oil leak...
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and stress on crank case breather system.
Low coolant light on or smell of coolant from engine area.
On certain vehicles, the cylinder block vacuum pipe blanking plug may become detached, resulting in an engine oil leak...
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and stress on crank case breather system. A replacement of the blanking plug is required.
On certain vehicles, the cylinder block vacuum pipe blanking plug may become detached, resulting in an engine oil leak...
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and stress on crank case breather system. A replacement of the blanking plug is required.
Malfunction Indicator Lamp (MIL) on while driving.
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Misfire, running rough condition.
The engine oil and filter are to be replaced.
BLANKING PLUG OIL LEAK
Lack of power, MIL light on, rough idle
Customer reports lack of power and/or check engine light on.
Customer reports coolant level low message on dash or a coolant leak.
MISFIRE OR ROUGH RUNNING
MISFIRE OR ROUGH RUNNING
Engine Noise
ENGINE PRIMARY BELT SHREDDING
Customer reports coolant level low message on dash or a coolant leak.
3.0L AJ126 Misfire on New Replacement or REMAN units.
Amber Malfunction Indicator Lamp (MIL) Displayed Engine May Not Start With Multiple DTCs Present
P6 Engine Primary belt shredding - MHEV only
ENGINE PRIMARY BELT SHREDDING - P6-3.0L MHEV
On certain vehicles, the cylinder block vacuum pipe blanking plug may become detached, resulting in an engine oil leak...
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and stress on crank case breather system.
On certain vehicles, the cylinder block vacuum pipe blanking plug may become detached, resulting in an engine oil leak...
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and stress on crank case breather system.
ENGINE MISFIRE
Blanking Plug Oil Leak
Customer reports, Engine Light is on and engine running rough.
Customer reports, Engine Light is on and poor cabin heating.
Oil Leak Transmission Oil Cooler Pipes
CHECK ENGINE (AMBER) AND POOR CABIN HEATING
Customer reports coolant level low message on dash or a coolant leak.
Customer reports coolant level low message on dash or a coolant leak.
Customer reports that low coolant lamp on, coolant leak.
Vehicle will have a lack of power, drivability issues, and possible check engine light on.
Coolant warning light and/or coolant leaking from vehicle.
ELECTRIC SUPERCHARGER INTERMITTENT OPERATION
Vehicle will have a lack of power, drivability issues, and possible check engine light on.
Coolant warning light and/or coolant leaking from vehicle.
Front Suspension Knocking Noise
ENGINE MISFIRE OR ROUGH RUNNING
ENGINE MISFIRE OR ROUGH RUNNING
Two knock noises from the front of the vehicle when either; turning the steering wheel at low speeds or driving straight...
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ahead on rough roads.
Two knock noises from the front of the vehicle when either; turning the steering wheel at low speeds or driving straight...
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ahead on rough roads.
Front Suspension Knocking Noise
Front Suspension Knocking Noise
Customer symptom of idle speed instability, RPM higher than expected, or check engine light illuminated.
EMISSION RECALL N620 - ELECTRIC SUPERCHARGER - INTERMITTENT OPERATION
INGENIUM I6 3.0L Petrol - PCV Cover Valve Poor Idle
Front Suspension Knocking Noise - Front upper Control Arm
ENGINE TO BODY GROUND CABLE LOOSE
The engine ground cable located on the left side of the engine may be loose.
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This can lead to a MIL and difficulty starting the engine. The ground fastener is to be inspected and torqued or replaced as required.
Engine to body ground cable loose.
Engine to body ground cable loose.
Seat Power Height Adjustment Motor Inoperative
Seat Power Fore/Aft Motor Inoperative
Seat Recliner Motor Inoperative
Timing chain replacement VVT Service Part Incorrectly Boxed
Customer States engine runs rough with MIL illuminated.
SUSPENDED -- ENGINE NO-START
Electric Supercharger Intermittent Operation
A customer may report that there is a cyclical knocking or judder type noise when braking.
Customer states check engine light is illuminated.
Electric Supercharger Intermittent Operation
Check Engine MIL is illuminated.
Check Engine MIL is illuminated.
MIL and reduced engine performance.
The Malfunction Indicator Lamp (MIL) may be illuminated on the Instrument Panel Cluster (IPC) and reduced performance...
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may be experienced, due to an intermittent internal short circuit within the electric supercharger circuit board.
The Check Engine MIL is illuminated.
Malfunction Indicator Lamp (MIL)/Check Engine Light (CEL)
Check Engine MIL
Check Engine MIL
Rattle From Engine Bay
There is a restricted performance message in the instrument pack and a Check Engine MIL.
There is a noise coming from the engine bay.
The engine is running rough.
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There is a hesitation. The Check Engine MIL goes on and off. There is a noise on startup.
There is a rattle noise coming from the engine bay.
There is a restricted performance message in the instrument pack and a Check Engine MIL.
The engine will shut off at low speed approaching a stop and restart immediately by using the engine start button.
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There is a flashing D in the instrument cluster.
Oil residue can be found leaking from the charge air cooler intake pipe/turbocharger connection.
There is a noise from the engine.
There is a noise from the engine which can vary from a squealing to rattling/bearing noise.
Other
77 bulletinsWhile driving with satellite maps, sometimes image doesn't load fully and then comes back
INCONTROL REMOTE APP WAKE UP TIMER
There are several scenarios where the key may be set to a deactivated state.
Smart Key Deactivated message on instrument cluster and unable to start their vehicle
After vehicle off, the fan continues to run at high speeds.
Unable to Log into InControl Account in Vehicle.
Vehicles may exhibit PIVI Login concerns even with InControl Remote functions operating.
PASSIVE ENTRY INTERMITTENT OPERATION
Passive Entry doesn't respond intermittently to access car.
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Have to use key buttons to get in.
MIL on Instrument cluster.
Clear SOTA Persistency
Vehicle cranks, but does not run when at operating temperature
AUTOFRED APPROVAL COSMETIC DEFECT ON IDMA AND ICDM
Clear SOTA Persistency
PIVI SOTA - FAULT DIAGNOS IS AND RESOLUTION
Lane Assistance Not Available warning present on Instrument cluster.
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Lane Keep assist function not possible.
DTC repair - LKA systems
Customer states the weather app is no longer available
The wiper blades streak, smear, judder or squeak during operation
LOSS OF GPS LOCATION AND CLOCK TIME
PDC Park distance control no volume
PDC Park distance control no volume
Lack of power, MIL on.
Vehicle Will Not Charge
JLR is investigating reports of vehicles being released to customers without the TCU Telematic Control Unit SOS...
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Emergency Call being activated.
A customer may report that there is a clicking type noise coming from the front seat base while driving.
Customers will be reporting a squeaking noise inside the cabin.
Accessory Belt and/or Tensioner May Become Damaged and or Adrift
Accessory Belt and/or Tensioner May Become Damaged and or Adrift
Surround camera, 360 Park aid features are not operating
UNABLE TO COMPLETE PDI DUE TO TELEMATICS INCONTROL ACTIVATION FAILING
PIVI LOSS OF GPS LOCATION AND CLOCK TIME
PIVI LOSS OF GPS LOCATION AND CLOCK TIME
NO COMMUNICATION WITH IMPA VIA TOPIX CLOUD
PIVI PRO USB INOPERATIVE CROSS CAR LINE
PIVI PRO USB INOPERATIVE CROSS CAR LINE
PIVI Loss of GPS location and clock time
NON-START ISSUE
USB STICK NOT RECOGNIZED
Driveline Noise or Vibration
Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions), SOS...
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malfunction, Erroneous E-Call Trigger
ACCESSORY DASHBOARD CAMERA INOPERATIVE
Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions), SOS...
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malfunction, Erroneous E-Call Trigger
AIR LEAK WITHIN CRANKCASE VENTILATION SYSTEM
AIR LEAK WITHIN CRANKCASE VENTILATION SYSTEM
Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions), SOS...
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malfunction, Erroneous E-Call Trigger
Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions), SOS...
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malfunction, Erroneous E-Call Trigger
Seat Mounted Seat Switches Not Working
Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions), SOS...
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malfunction, Erroneous E-Call Trigger
Seat Mounted Seat Switches Not Working
Surround camera; 360 Park Aid features or any of the feature is not operating.
Seat mounted seat switches - Seats not moving
Seat mounted seat switches - Seats not moving
Customer symptom of vehicle running rough and/or MIL illumination
REDUCED OR LACK OF POWER ASSIST AT START UP
Customer symptom of vehicle running rough and/or MIL illumination
NON-START
Connectivity functions are no longer working.
Key remote functions and/or passive entry stopped working.
The vehicle does not Eco Stop.
Unable to log into InControl Account.
The vehicle does not Eco Stop.
MISSING ACTIVITY KEY
MISSING ACTIVITY KEYS
Smart key inoperative
Smart key inoperative
Customer received unknown error when trying to log into Pivi profile
Customer is unable to log into InControl Account after account creation
Pivi IP27.2 (OS 2.0.6)
Vehicles do not have the auto access height option available in the vehicle convenience settings menu.
Wifi, Incontrol App, Telematics not found.
The auto access height option is not available in the convenience menu.
The auto access height option is not available in the convenience menu.
Damage/marking may be evident on the surface of the Instrument Cluster (IPC) lens.
A-Post Finisher (Outer) Discolored
There is a noise from the front of the car.
The low coolant warning is on in the car.
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There is a leak under the front of the car.
Electrical
70 bulletinsExhaust System Oxygen (O2) Sensors - Extended Warranty
Software Over The Air (SOTA) updates are failing to complete.
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Specifically Vehicle Domain Controller (VDC) PIVI and Gateway Module A (GWM). These vehicles have now been stopped from further SOTA attempts and require a wired intervention.
Software Over The Air (SOTA) updates are failing to complete.
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Specifically Vehicle Domain Controller (VDC) PIVI and Gateway Module A (GWM). These vehicles have now been stopped from further SOTA attempts and require a wired intervention.
Driver or Passenger seat harness replacement has been performed to rectify the concern, but no evidence indicating how...
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the harness has faulted is provided in claims.
Software Over The Air (SOTA) updates are failing to complete.
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Specifically Vehicle Domain Controller (VDC) PIVI and Gateway Module A (GWM). These vehicles have now been stopped from further SOTA attempts and require a wired intervention.
12V STARTUP BATTERY FLAT - MILD HYBRID ELECTRIC VEHICLE (MHEV)
Once the vehicle is powered down via ignition cycle, it may not restart depending on remaining residual charge.
Coolant fan may continue running at high speed after ignition shut-off
A battery warning light on and or electrical system failure message is displayed on instrument cluster.
Near Field Sensing Module (NFSM) Wired Updates
Near Field Sensing Module (NFSM) Wired Updates
- Near Field Sensing Module (NFSM) Wired Updates
Door Zone Module - Quiescent Drain
Near Field Sensing Module (NFSM) Wired Updates
A concern has been identified where certain vehicles are failing to complete Software Over The Air (SOTA) updates,...
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specifically Vehicle Domain Controller (VDC) PIVI and Gateway Module A (GWM). These vehicles have now been stopped from further SOTA attempts and require a wired intervention. A software update to the TCU and GWM is required
Near Field Sensing Module (NFSM) Wired Updates
Door zone module - quiescent drain
Electrical system warning light will be on the instrument cluster.
Leaking windshield that caused the water ingress on the electrical component.
Near Field Sensing Module (NFSM) Wired Updates
Vehicles are installed with Near Field Sensing Module (NFSM) that do not support Software Over The Air (SOTA).
Vehicles are unable to complete software updates through Software Over The Air(SOTA) and require a Telematic Control...
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Unit Module (TCU) SOTA persistency clear application to be completed.
Door zone module - quiescent drain
'Stop Safely Electrical Fault Detected' warning message displayed in the message center.
A concern has been identified where certain vehicles are failing to complete Software Over The Air (SOTA) updates,...
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specifically Vehicle Domain Controller (VDC) PIVI and Gateway Module A (GWM). These vehicles have now been stopped from further SOTA attempts and require a wired intervention. A software update to the TCU and GWM is required
Near Field Sensing Module (NFSM) Wired Updates
Door Zone Module - Quiescent Drain
Near Field Sensing Module (NFSM) Wired Updates
Near Field Sensing Module (NFSM) Wired Updates
Door Zone Module - Quiescent Drain
Near Field Sensing Module (NFSM) Wired Updates
NEAR FIELD SENSING MODULE (NFSM) WIRED UPDATES
NEAR FIELD SENSING MODULE (NFSM) WIRED UPDATES
Door Zone Module - Quiescent Drain
Fuel Pump Driver Module Inoperative
Near Field Sensing Module (NFSM) Wired Updates
Door Zone Module - Quiescent Drain
'Stop Safely Electrical Fault Detected' warning message on the instrument panel.
A concern has been identified where certain vehicles are failing to complete Software Over The Air (SOTA) updates,...
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specifically Vehicle Domain Controller (VDC) PIVI and Gateway Module A (GWM). These vehicles have now been stopped from further SOTA attempts and require a wired intervention. A software update to the TCU and GWM is required
Powertrain Control Module (PCM) Software Update
A concern has been identified on certain JLR vehicles, where the Body Control Module (BCM) does not fully meet US importation requirements.
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The requires BCM replacement with a new component which fully meets the US importation requirements.
A potential concern has been identified where customer could be left with a nonfunctioning vehicle as a result of a...
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depleted battery State of Charge due to the door modules staying awake. Retailers will perform a software update to all door modules
Door Zone Module - Quiescent Drain
A potential concern has been identified where customer could be left with a nonfunctioning vehicle as a result of a...
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depleted battery State of Charge due to the door modules staying awake. Retailers will perform a software update to all door modules.
A concern has been identified where certain vehicles are failing to complete existing Software Over The Air (SOTA)...
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updates for the Vehicle Domain Controller (VDC), PIVI and Gateway Module A (GWM). These vehicles have now been stopped from future SOTA attempts and require a wired intervention. A software update to the TCU and GWM is required
A potential concern has been identified where customer could be left with a nonfunctioning vehicle as a result of a...
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depleted battery State of Charge due to the door modules staying awake. Retailers will perform a software update to all door modules.
Radio presets clear after ignition cycle.
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Sirius XM favorites do not store.
Startup battery keeps draining / Vehicle will not start
The headlamps not fully functioning properly after module replacement.
Battery low warning displayed on instrument cluster and/or no-start
A potential concern has been identified where customer could be left with a nonfunctioning vehicle as a result of a...
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depleted battery State of Charge due to the door modules staying awake.
Redeveloped profiles.
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Navigation & phone new functionality & improvements. Enhanced High Voltage battery health monitoring/management for I-Pace. HCM bug fixes. SODs refinements.
Battery low warning displayed on instrument cluster and/or no-start.
PIVI IP 36 , BECM OS 4.0.0
Vehicles are failing to complete Software Over The Air SOTA updates, specifically Vehicle Domain Controller VDC PIVI and...
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Gateway Module A GWM.
PIVI IP36 , BECM OS 4.0.0 IMPROVED / CHANGED FEATURES
Customer reports of 12V battery issues.
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These range from battery low warning displayed to no-start.
Certain 2020 to 2022 model year vehicles are unable to complete software updates through Software Over The Air (SOTA)...
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due to incorrect Telematic Control Unit Module (TCU) or PIVI software.
A customer will complain about a noise / low battery light/ low coolant light and or overheating
Chassis Control Module (CHCM) Suspension Warning on Cluster
MHEV DC/DC CONVERTER NOISY, LOW BATTERY WARNING ILLUMINATED.
CHASSIS CONTROL MODULE (CHCM) SUSPENSION WARNING ON CLUSTER
CHASSIS CONTROL MODULE (CHCM) SUSPENSION WARNING ON CLUSTER
Customer reports numerous concerns, such as low battery warning message on startup, or vehicle will not start after...
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sitting.
AUDIO No audio output when audio system appears to be on issue is now corrected CONNECTIVITY Improved WiFi and...
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HotSpot Functionality WiFI hotspot appears but no data connection is available issue as been fixed INSTRUMENT PANEL CLUSTER CONTROL MODULE (IPC) Fixing of flickering IPC for media information NAVIGATION Navigation improvements for freezes and slow boot ups The map view intermittently changing the zoom and switching 2D, 3D layout selection without user input is now corrected Japan market Navigation can now be launched from the home screen Navigation location tracking freezing during a drive cycle issue is now corrected Issue from last software update that locks the map to a default location has been corrected PERSONALISATION Improvement in stability of personalisation features SOFTWARE OVER THE AIR (SOTA) Improved robustness of system performance after a SOTA Update Improved robustness of firmware updates after a SOTA Update SPEECH Improved speech recognition SYSTEM Improvement in system stability in terms of System reset Improvement in general system stability Improvements in acoustic reliability / Audio loss Improvements in robustness in data persistency Graphical Improvements for placeholder screens and overlapping Text TELEMATICS Improvement in stability of the activation and deactivation of telematics services TOW BAR Improvement in Tow Bar functionality
BECM offline after programming.
Affected vehicles may experience a no-start due to a CANBUS communications concern between the Body control module and...
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the Instrument cluster.
NON-START DUE TO COMMUNICATION ISSUE BETWEEN IPC AND BCM
Head Lamp Module DTCs - A customer may report a lamp fault displays on the message center.
Interactive Control Display Module (ICDM) - Purple Line Flickering
Infotainment
40 bulletinsUnable to select Navigation when pressing the navigation Tile on theTouchscreen.
PIVI WIRELESS CARPLAY / ANDROID AUTO CONNECTIVITY
The SOTA Campaign number displayed in the software update screen in the vehicle is only updated when a SOTA campaign...
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completes successfully.
PIVI satellite radio favorites screen displays an incorrect channel.
PIVI SATELLITE RADIO CHANEL DISPLAY FAULT
MHEV DCDC Internal Failure With Warning Message Displayed On The Instrument Panel
Customer may report a concern with Apple CarPlay or Android Auto function after recent updates to their mobile device.
Coolant Low Warning Message Displayed On The Instrument Panel Cluster
Coolant Low Warning Message Displayed On The Instrument Panel Cluster
Customer reports vehicle will not start with a Smart Key Deactivated message shown in the vehicle display
PIVI based "Weather App", which is accessed from the app drawer, voice and can be a home tile is inoperative it does...
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not update with location, does not display any weather-related information and will not recover with new software or hardware.
Customers are reporting that connected services such as Online Media (e.g., Spotify), Connected Nav, Weather App &...
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Parking app are inoperative.
Coolant Low warning displayed in the Instrument Cluster
Navigation voice guidance no longer operational after latest NGI update
Voice guidance concerns when using Apple CarPlay.
Post 21A Update Apple CarPlay Navigation Voice Guidance Not Heard
Improvements/Fixes Improvement in system stability Improvements in acoustic reliability / Audio loss Graphical...
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Improvements Flickering cluster for media info Improved Speech support for features like Weather, Nav Poor Speech recognition Improvement in stability of personalization features Introduction of IP oriented Sirius XM functionality Improvement in Tow Bar functionality Robustness in SW Performance post SOTA Update Robustness in firmware updates post SOTA update Navigation improvements Improved Wi-Fi / Hotspot Functionality
A potential issue has been identified on specific vehicles where, in locations where the vehicle has poor or no network...
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connection, vehicles may experience intermittent resetting of the navigation system, following a recent Map Over The Air (MOTA) update. The navigation screen displayed on the Touchscreen will revert to the PIVI home screen and the navigation screen displayed in the instrument cluster panel will revert to displaying the manufacturer's logo. The system will self-recover and navigation will resume, however this fault may re-occur if the vehicle maintains poor or no network connection. No other vehicle features or systems are affected.
A potential issue has been identified on specific vehicles where, in locations where the vehicle has poor or no network...
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connection, vehicles may experience intermittent resetting of the navigation system, following a recent Map Over The Air (MOTA) update. The navigation screen displayed on the Touchscreen will revert to the PIVI home screen and the navigation screen displayed in the instrument cluster panel will revert to displaying the manufacturer's logo. The system will self-recover and navigation will resume, however this fault may re-occur if the vehicle maintains poor or no network connection. No other vehicle features or systems are affected.
IP31 Includes numerous bug fixes, and also activates wireless CarPlay and Android Auto functionality to all PIVI...
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vehicles.
21A SOTA campaign suspended due to an issue where CarPlay voice guidance would not work for navigation apps, such as...
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Waze.
XCL DISTORTION OR RATTLE NOISE PRESENT WHILE USING THE AUDIO SYSTEM
Navigation voice guidance no longer operational after latest NGI update
Navigation voice guidance no longer operational after latest NGI update
Navigation voice guidance no longer operational after latest NGI update
Washer Fluid Low Message Displayed
Navigation voice guidance no longer operational after latest NGI update
Request for software update shown on touchscreen
Navigation displays current location as Berlin, Germany.
Owners may report that when attempting to sign-in to an InControl account on the PIVI system, an 'Unable to Connect...
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(401)' or 'Unable to Connect (015)' error message may be displayed. Connected infotainment features will also not function.
Navigation voice guidance is not working with Apple CarPlay
Infotainment Updates
Owners may report that when attempting to sign-in to an InControl account on the PIVI system, an 'Unable to Connect...
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(401)' or 'Unable to Connect (015)' error message may be displayed. Connected infotainment features will also not function.
Washer Fluid Low Message Displayed When Washer Bottle Full
When attempting to sign-in to an InControl account on the PIVI system, an 'Unable to Connect (401)' or 'Unable to...
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Connect (015)' error message may be displayed on the touchscreen. Connected infotainment features will also not function.
NAVIGATION DISPLAYS CURRENT LOCATION IS BERLIN, GERMANY
Infotainment Updates
Navigation Voice Control does not function
Pivi Pro navigation map data fails to install from USB device to vehicle
Pivi Pro navigation map data fails to install from USB device to vehicle
Software & Calibration
26 bulletinsTCU Activation Failure And InControl App Inoperative After Software Update
Software Over The Air (SOTA) updates are failing to complete
Software Over The Air (SOTA) updates are failing to complete.
Software Updates
Software Over The Air (SOTA) updates are failing to complete.
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These vehicles have now been stopped from further SOTA attempts and require a wired intervention.
Software Updates
Software Updates
Software Updates
A potential concern has been identified on certain vehicles where Software Over The Air (SOTA) updates are failing to...
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complete.
These vehicles have now been stopped from further SOTA attempts and require a wired intervention.
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A software update to the TCU and GWM is required.
Software Updates
Software Updates
Improvements to SOTA (Software Over The Air) capability.
SOFTWARE UPDATES
SOFTWARE UPDATES
Driving Assistance and Vehicle Dynamics updates
Weather and Park & Pay Apps disappear after PIVI update
A concern has been identified where certain vehicles are failing to complete existing Software Over The Air (SOTA)...
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updates for the Vehicle Domain Controller (VDC) and PIVI.
Vehicles are failing to complete Software Over The Air SOTA updates, specifically Vehicle Domain Controller VDC and...
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PIVI.
SOFTWARE UPDATES
SOFTWARE UPDATES
UNABLE TO COMPLETE SOTA UPDATES
Affected vehicles will require software updates to the TCU & ICCM using Pathfinder to enable future SOTA updates and to...
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install the latest PIVI IP31 software
Customer states downloaded software will not install
There was a flashing D when slowing to a stop.
IMC Update 21A will not install
Hybrid & EV
17 bulletinsWireless Charger - Charging Interruption With iPhone 15 and 16 Devices
There is a concern with the 48Volt charging system(DC/DC) with the vehicle.
There is a concern/fault with the 48Volt MHEV system.
There is a concern with the 48Volt charging system(DC/DC) with the vehicle.
MHEV DCDC internal failure with warning message
MHEV DC/DC Converter - Squeaking Noise From Inside The Cabin.
MHEV DC/DC Converter - Squeaking Noise From Inside The Cabin.
MHEV DC/DC Converter - Squeaking Noise From Inside The Cabin.
MHEV DC/DC Converter - Squeaking Noise From Inside The Cabin.
MHEV DC/DC Converter Squeaking noise from Cabin
MHEV DC/DC Converter Squeaking noise from Cabin
MHEV DC/DC Converter Squeaking noise from Cabin
MHEV DC DC CONVERTER SQUEAKING NOISE FROM INSIDE THE CABIN
MHEV DC DC CONVERTER SQUEAKING NOISE FROM INSIDE THE CABIN
The wireless phone charger is not working with iPhone 12
Customer States iPhone 12 with MagSafe not charging when using the Wireless Device Charger feature
No cabin heating while running in vehicle in EV mode.
Body & Paint
13 bulletinsBODY / HMI CAN FUNCTIONS RESET EVERY 8-10 MINUTES
Front / Rear Door Latch - Silicon Contamination Causing Doors To Not Operate As Expected
A customer may report that the windshield wipers stop up on the windshield when turned off.
Front/Rear Door Latch Silicon Contamination Causing Doors To Not Operate As Expected
A customer may report that the front or rear door latch does not operate as expected.
A customer may report that the front or rear door latch does not operate as expected.
USB stick not recognized when inserted into the Front Portable Media Interface Panel
USB Socket At Front Portable Media Interface Panel Inoperative Or Not Illuminating
USB Socket At Front Portable Media Interface Panel Inoperative Or Not Illuminating
The trailer lamps may not operate as expected.
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The trailer turn signal indicator on the Instrument Panel Cluster (IPC) will not be illuminated if the trailer turn signal lamps are not operating. For all other trailer lamps, any failure can only be observed by a visual inspection of the trailer lamps.
A customer may report that the exterior door handle does not fully retract in the flush position in freezing temperatures.
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(This does not affect door latch operation.)
Floor Ground Stud Corrosion
Customers report the panoramic roof glass opening panel / sunblind has lost its one-touch operation.
Brakes
13 bulletinsElectric Park Brake (EPB) Switch Inoperable Due To Build-Up Of Debris
Electric Park Brake (EPB) Switch Inoperable Due To Build-Up Of Debris
There have been several FRED submissions for a customer allegation of brake judder/vibration.
There have been several FRED submissions for a customer allegation of a brake noise concern.
There have been several FRED submissions for a customer allegation of a rear brake warning being illuminated on the...
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instrument cluster.
Electric Park Brake (EPB) Switch Inoperable Due To Build-Up Of Debris
Electric Park Brake (EPB) Switch Inoperable Due To Build-Up Of Debris
The parking brake switch sticks or does not work.
Enhancements to the following systems: Wireless Device Charger, High Voltage (HV) Battery Charge Control, Sound System,...
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ABS (Anti-Lock Braking System), Belt Integrated Starter PHEVs, Rear Camera for cars without 360 view.
Brake noise and Judder felt through the floor during braking.
Brake noise and Judder felt through the floor during braking.
Brake noise and Judder felt through the floor during braking.
Brake noise and Judder felt through the floor during braking.
Steering
11 bulletinsSTEERING REQUIRES STEADY CORRECTION FORCE
Vehicle Requires Steady Correction Steering Force to Remain in Lane
No Power Steering Assistance at Start of Drive Cycle ADAS Warning
Transfer Case Judder with Steering Input Applied
Customer concern will be a Judder/Vibration when a right or left steering input is applied at low speed
A customer may report a noise from the front suspension when driving at low speeds with steering input applied or while...
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driving straight ahead on rough roads.
A customer may report a noise from the front suspension when driving at low speeds with steering input applied or while...
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driving straight ahead on rough roads.
Transfer Case Judder/Vibrations when a right or left steering input is applied at low speed.
A customer may report a noise from the front suspension when driving at low speeds with steering input applied.
Reduced or Lack of Steering Assistance on Start-up
Reduced or Lack of Steering Assistance on Start-up
Lighting
8 bulletinsThere is moisture inside the headlamp lens
FRONT INTERIOR COURTESY LIGHT NON-ILLUMINATION
The E-Call light is not active after completing the Pre-Delivery inspection
Charge warning light on, MIL light
MALFUNCTION INDICATOR LAMP (MIL)
A customer may express a concern that there is moisture inside one of the rear lamp assemblies.
Automatic High Beam Disabled
After a short sleep cycle the auto high beam menu is set to disabled and the auto high beam feature will not operate,...
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with no ability to override this option.
Pre-Delivery & Maintenance
6 bulletinsIntermittent Passive Entry Operation 24MY Or With New Service Smart Key Fob.
Extended warranty on DMTL Pumps 2020MY to 2021MY.
Customer may report an active SOTA campaign which fails to complete download or install
SOTA CAMPAIGN
SOTA CAMPAIGN
Suspended Campaign N451
Transmission
6 bulletins8HP 8-Speed Automatic Transmission replacements due to Automatic Transmission Fluid (ATF) contamination with coolant.
Transmission fluid leaks
Customer states harsh shift, transmission warning lamp.
A software issue in the Transmission Control Module (TCM) causes the vehicle to stay awake indefinitely with potential...
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to cause excessive battery drain or a completely discharged vehicle battery.
A software issue in the Transmission Control Module (TCM) causes the vehicle to stay awake indefinitely with potential...
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to cause excessive battery drain or a completely discharged vehicle battery.
A software issue in the Transmission Control Module (TCM) causes the vehicle to stay awake indefinitely with potential...
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to cause excessive battery drain or a completely discharged vehicle battery.
HVAC & Climate
5 bulletinsBody and Comfort (HMI) CAN related functions such as window switches or air conditioning may reset or become inoperable...
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every 8-10 minutes while driving.
AIR CONDITIONING (A/C) COMPRESSOR BOLTS INCORRECTLY TORQUED
Air Conditioning (A/C) Compressor Bolts Incorrectly Torqued
Air Conditioning operating Intermittently.
A customer may report the air conditioning system is not cooling intermittently.
Fuel System
5 bulletinsNEAR FIELD SENSING FEATURE DEGRADATION
EMISSIONS RECALLS
EMISSIONS RECALLS
EMISSIONS RECALLS
Near Field Sensing feature degradation (Surround camera; 360 Park Aid)
Tires & Wheels
4 bulletinsClick Noise On Full Left - Right Lock From Front Wheel Area At Low Speed.
Click Noise On Full Left - Right Lock From Front Wheel Area At Low Speed.
A customer may report a clicking type noise from the wheel area at low speeds when turning near full lock.
There is a noise when turning or accelerating.
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There is a judder when turning. The tires jump when turning.
Air Bags & Safety
1 bulletinA Customer may complain of an SRS system warning message being displayed on the instrument panel.
Suspension
1 bulletinSuspension Warning Displayed On Instrument Cluster