2019 Land Rover Range Rover Evoque TSBs
428 Technical Service Bulletins across 16 categories
Categories
Engine
90 bulletinsLow coolant light on or smell of coolant from engine area.
Low coolant light on or smell of coolant from engine area.
After thermostat replacement, the instrument cluster says that the engine is overheating while driving.
Customer reports lack of power and/or check engine light on.
MISFIRE OR ROUGH RUNNING
MISFIRE OR ROUGH RUNNING
Engine knocking noise post service engine replacement - incorrect fuel injector installation.
Amber Malfunction Indicator Lamp (MIL) Displayed Engine May Not Start With Multiple DTCs Present
ENGINE MISFIRE
Customer reports, Engine Light is on and engine running rough.
Customer reports, Engine Light is on and poor cabin heating.
CHECK ENGINE (AMBER) AND POOR CABIN HEATING
Customer reports that low coolant lamp on, coolant leak.
Vehicle will have a lack of power, drivability issues, and possible check engine light on.
Customer reports coolant level low message on dash or a coolant leak.
Vehicle will have a lack of power, drivability issues, and possible check engine light on.
ENGINE MISFIRE OR ROUGH RUNNING
ENGINE MISFIRE OR ROUGH RUNNING
The engine Malfunction Indicator Lamp (MIL) may be illuminated.
Seat Power Height Adjustment Motor Inoperative
Seat Power Fore/Aft Motor Inoperative
Seat Recliner Motor Inoperative
Timing chain replacement VVT Service Part Incorrectly Boxed
Customer States engine runs rough with MIL illuminated.
Customer states check engine light is illuminated.
Customer States engine runs rough with MIL illuminated.
Check Engine MIL is illuminated.
Check Engine MIL is illuminated.
Check Engine MIL illuminated
Driveability flat spots; - Malfunction Indicator Lamp (MIL) illuminated with Variable Camshaft Timing (VCT) Diagnostic...
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Trouble Code(s) (DTC) stored in the Powertrain Control Module (PCM); Increased induction noise while driving; and/or a small reduction in performance.
Check Engine MIL
Check Engine MIL
To prevent premature wear, a resulting MIL and a possible no start, all affected vehicles require the replacement of...
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variable camshaft timing (VCT) solenoids on both intake an exhaust.
To prevent premature wear, a resulting MIL and a possible no start, all affected vehicles require the replacement of...
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variable valve timing (VVT) solenoids on both intake an exhaust.
The engine is running rough.
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There is a hesitation. The Check Engine MIL goes on and off. There is a noise on startup.
VARIABLE CAMSHAFT TIMING (VCT) SOLENOIDS
Variable Camshaft Timing (VCT) Solenoids
Variable Camshaft Timing (VCT) Solenoids
The engine fan runs excessively.
To prevent premature wear, a resulting MIL and a possible no start, all affected vehicles require the replacement of...
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variable camshaft timing (VCT) solenoids on both intake an exhaust.
To prevent premature wear, a resulting MIL and a possible no start, all affected vehicles require the replacement of...
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variable camshaft timing (VCT) solenoids on both intake an exhaust.
The Check Engine Lamp is illuminated.
The engine will shut off at low speed approaching a stop and restart immediately by using the engine start button.
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There is a flashing D in the instrument cluster.
To prevent premature wear, a resulting MIL and a possible no start, all affected vehicles require the replacement of...
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variable valve timing (VVT) solenoids on both intake an exhaust.
There is a squeak from the engine at startup or shut down.
The engine fan will run sometimes after the engine is shut off.
A potential issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle Range which may...
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experience excessive engine cooling fan noise in the passenger compartment and eventual degradation of the engine cooling system performance.
An issue has been identified on a limited number of Land Rover vehicles within the listed Affected Vehicle Range which...
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may experience excessive engine cooling fan noise in the passenger compartment and eventual degradation of the engine cooling system performance.
The engine will shut off at a stop and restart immediately by using the start button.
The Check Engine MIL is on.
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There is a lack of power from the engine.
Corrosion in EJB (Engine Junction Box)
An issue has been identified on a limited number of Land Rover vehicles within the listed Affected Vehicle Range which...
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may experience excessive engine cooling fan noise in the passenger compartment and eventual degradation of the engine cooling system performance.
An issue has been identified on a limited number of Land Rover vehicles within the listed Affected Vehicle Range which...
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may experience excessive engine cooling fan noise in the passenger compartment and eventual degradation of the engine cooling system performance.
A potential issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle Range which may...
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experience excessive engine cooling fan noise in the passenger compartment and eventual degradation of the engine cooling system performance.
There is a loud noise from the front of the vehicle.
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The Check Engine MIL is on.
The Malfunction Indicator Lamp (MIL) is illuminated on the Instrument Panel Cluster (IPC) with reduced engine performance.
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Further investigation has shown that Diagnostic Trouble Code(s) (DTC) P2170-11 is stored in the Powertrain Control Module (PCM).
A loud noise can be heard coming from the engine compartment.
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Investigation has found that the engine cooling fan is constantly running at high speed and the following Diagnostic Trouble Codes (DTCs) may be stored in the Powertrain Control Module (PCM): P2B61-73 P26CB-72
The Check Engine MIL is on.
InControl Remote App does not update vehicle location or show correct vehicle status.
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Remote features (e.g.: Remote Engine Start, Beep and Flash, Remote Lock/Unlock etc.) do not work. The Telematics Control Unit (TCU) unable to communicate with Telematics Service Provider due to curl library error.
The Check Engine MIL is on.
The MIL is illuminate on the IPC with reduced engine performance.
The Check Engine MIL is on.
The Check Engine MIL is on.
Engine MIL on.
The Check Engine MIL is on.
The Check Engine MIL is on.
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DTC P2402-00 is stored in the PCM.
The Check Engine Light is on.
The transmission fault message is displayed in the instrument cluster.
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The Check Engine Lamp is on.
The engine idle is unstable.
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The Check Engine Lamp is on.
The engine fan is making a lot of noise.
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The engine fan runs after I turn the car off.
The Check Engine Lamp is on.
The tire valve stem is broken or cracked.
The engine fan is making a lot of noise.
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The engine fan runs after I turn the car off.
The engine fan is making a lot of noise.
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The engine fan runs after I turn the car off.
The Check Engine Lamp is on.
The engine fan is making a lot of noise.
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The engine fan runs after I turn the car off.
The check engine lamp is illuminated
The Check Engine Lamp is on.
The Check Engine Lamp is on.
The Check Engine Lamp is on.
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DTC P2170-11 is stored in the PCM. The active exhaust valve can be heard to operate during start.
The Check Engine Lamp is illuminated and DTC P2170-11 is stored in the PCM.
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A Restricted Performance message may also be reported.
The Check Engine Lamp is illuminated and DTC P2170-11 is stored in the PCM.
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A Restricted Performance message may also be reported.
Malfunction Indicator Lamp (MIL) illuminated.
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DTC P242B-64 logged in Powertrain Control Module (PCM).Issue applies to AJ20-D4 engine only.
Malfunction Indicator Lamp (MIL) illuminated.
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DTC P242B-64 logged in Powertrain Control Module (PCM).Issue applies to AJ20-D4 engine only.
Malfunction Indicator Lamp (MIL) illuminated.
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DTC P242B-64 logged in Powertrain Control Module (PCM).Issue applies to AJ20-D4 engine only.
Seat height operates in increments and seat memory function will not work after replacement of seat height motor.
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Diagnostic Trouble Code (DTC) B1B87-31, stored in Driver Seat Module (DSM) or Passenger Seat Module (PSM) Note that the seat height motor is supplied as part of the cushion sub-assembly or motor sub-assembly (depending on model)
Seat height operates in increments and seat memory function will not work after replacement of seat height motor.
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Diagnostic Trouble Code (DTC) B1B87-31, stored in Driver Seat Module (DSM) or Passenger Seat Module (PSM) Note that the seat height motor is supplied as part of the cushion sub-assembly or motor sub-assembly (depending on model)
The Check Engine Lamp is illuminated
The Check Engine Lamp is on.
A customer may report oil leaking from the front of the vehicle, the issue may also be detected during routine servicing or inspections.
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Upon further investigation oil is found to be leaking from the interface of the PTU and the automatic transmission.
Other
83 bulletinsSmart Key Deactivated message on instrument cluster and unable to start their vehicle
MIL Illuminated.
MIL on Instrument cluster.
The wiper blades streak, smear, judder or squeak during operation
Lack of power, MIL on.
Vehicle Will Not Charge
This SSM applies to Instrument Pack lens in the above applicable model years vehicles.
The customer reports a whine/ humming noise while driving - Freelander 2 / LR2 and Evoque only.
UNABLE TO COMPLETE PDI DUE TO TELEMATICS INCONTROL ACTIVATION FAILING
PIVI LOSS OF GPS LOCATION AND CLOCK TIME
PIVI LOSS OF GPS LOCATION AND CLOCK TIME
NO COMMUNICATION WITH IMPA VIA TOPIX CLOUD
SOS LIMITED AVAILABILITY SOS NOT AVAILABLE
COOLANT LEVEL LOW WARNING MESSAGE
Driveline Noise or Vibration
Technical Bulletin: Squeaks & Rattles Kit Availability
Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions), SOS...
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malfunction, Erroneous E-Call Trigger
Symptom general accessories
ACCESSORY DASHBOARD CAMERA INOPERATIVE
A customer may report a rattle tyle noise from the front seat base area.
Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions), SOS...
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malfunction, Erroneous E-Call Trigger
A customer may report a rattle tyle noise from the front seat base area.
Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions), SOS...
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malfunction, Erroneous E-Call Trigger
Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions), SOS...
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malfunction, Erroneous E-Call Trigger
SOS limited availability / SOS Not available
Seat Mounted Seat Switches Not Working
Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions), SOS...
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malfunction, Erroneous E-Call Trigger
Seat Mounted Seat Switches Not Working
Technical Bulletin: Both Keys Locked In Vehicle
Seat mounted seat switches - Seats not moving
Seat mounted seat switches - Seats not moving
Judder/vibration at low speed when turning.
Connectivity functions are no longer working.
Key remote functions and/or passive entry stopped working.
A customer may report a rattle noise coming from the front seat area.
There is a noise from the vehicle while driving.
InControl Touch Pro features may not function as expected.
Pivi IP27.1 (OS 2.0.6)
TCU v19.2
Pivi IP27.2 (OS 2.0.6)
TCU v19.2
Damage/marking may be evident on the surface of the Instrument Cluster (IPC) lens.
Rattle noise coming from underneath the vehicle
There is a noise from the rear of the vehicle while turning.
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There is a judder feeling when turning.
There is a noise or judder when turning at low speeds from the Active Driveline.
There is a noise from the front of the car.
There is a noise when turning.
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There is a judder/vibration when turning.
Customer may report that the heated seats are slow to warm or cool off.
The Charge System Fault message is present in the instrument pack.
The front tow eye cover is visually adrift from the upper retaining clips.
Customer states the vehicle will not start.
Web Browser functionality is not available.
Voice control is not able to locate destination entry.
SOTA download does not complete first time through
Customer is able to unlock and lock the vehicle but not able to start vehicle
Customer states the vehicle will not start
Customer states the vehicle will not start.
No air is blowing through any of the passenger compartment air vents, regardless of the temperature or fan speed...
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selected.
TCU_3 Programming failures
A potential issue has been identified on a limited number of Land Rover vehicles within the listed Affected Vehicle...
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Range where the Emergency Call (eCall) and Breakdown Call (bCall) buttons within the front overhead console are missing.
A potential issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle Range where the...
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Emergency Call (eCall) and Breakdown Call (bCall) buttons within the front overhead console are missing.
Customer states the vehicle will not start
Not able to hear incoming calls with iPhone at iOS 12.2 / 12.3 softw
TCU_3 Programming failures
TCU_3 Programming failures
A potential issue has been identified on a limited number of Land Rover vehicles within the listed Affected Vehicle...
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Range where the Emergency Call (eCall) and Breakdown Call (bCall) buttons within the front overhead console are missing.
A potential issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle Range where the...
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Emergency Call (eCall) and Breakdown Call (bCall) buttons within the front overhead console are missing.
TCU_3 programming failures
A squeak and/or rubbing noise from the front right of the vehicle while driving may be evident.
TCU_3 programming failures
A potential issue has been identified on a limited number of Land Rover vehicles within the listed Affected Vehicle...
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Range where the Parking Aid System audible warning does not function.
A potential issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle Range where the...
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Parking Aid system audible warning does not function.
Damage/marking may be evident on the surface of the IPC (Instrument Cluster) lens.
Poor quality from Voice Control.
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Poor quality from Voice Command
InControl Touch Pro Inoperative
Customers may complain of connectivity issues when attempting to use InControl features which require mobile data.
Retailers may report the coolant level is over the maximum fill line at PDI.
InControl Touch Pro Inoperative
Customers may complain of connectivity issues when attempting to use InControl features which require mobile data.
Retailers may report the coolant level is over the maximum fill line at PDI.
InControl Touch Pro Inoperative
Water ingress into the rear footwell(s) of the passenger compartment and/or audible water movement from the rear when...
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driving may be evident.
Issue: Customers may report that the Stop Start function is intermittently not working for long periods of time during...
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a drive cycle.
Infotainment
80 bulletinsUnable to select Navigation when pressing the navigation Tile on theTouchscreen.
This extended warranty covers all repairs to, or replacement of the Infotainment Master Controller (IMC), for 1 year...
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from 3rd February 2025 to 3rd February 2026 for all vehicles that have or will have an expired JLR vehicle warranty in this time period - Unlimited mileage.
These Customer Satisfaction Programs (CSPs) are being made available as a benefit under the Class Action settlement...
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agreement for clients who own or lease a Settlement Class vehicle, that requires a wired software update to the Infotainment system IMC to enable future Software- Over-The-Air (SOTA) updates.
Infotainment Master Controller (IMC) Extended Warranty
Infotainment Master Controller (IMC) Extended Warranty
These Customer Satisfaction Programs (CSPs) are being made available as a benefit under the Class Action settlement...
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agreement for clients who own or lease a Settlement Class vehicle, that requires a wired software update to the Infotainment system IMC to enable future Software-Over- The-Air (SOTA) updates.
MHEV DCDC Internal Failure With Warning Message Displayed On The Instrument Panel
Due to time required to complete in shop vehicle set up and workflow for Audio loss, it has been found that workflow may...
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provide false result if IMC is not in a faulted state when workflow is run to identify potential Polar Switch Firmware fault.
Customers are reporting that connected services such as Online Media (e.g., Spotify), Connected Nav, Weather App &...
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Parking app are inoperative.
SOS Limited Availability or SOS Not available warning message displayed
Message center displays Coolant Level Low warning message.
Navigation voice guidance no longer operational after latest NGI update
Voice guidance concerns when using Apple CarPlay.
Post 21A Update Apple CarPlay Navigation Voice Guidance Not Heard
21A SOTA campaign suspended due to an issue where CarPlay voice guidance would not work for navigation apps, such as...
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Waze.
XCL DISTORTION OR RATTLE NOISE PRESENT WHILE USING THE AUDIO SYSTEM
Navigation voice guidance no longer operational after latest NGI update
Navigation voice guidance no longer operational after latest NGI update
Navigation voice guidance no longer operational after latest NGI update
Navigation voice guidance no longer operational after latest NGI update
Navigation voice guidance is not working with Apple CarPlay
Infotainment Updates
Update Apple Carplay Navigation Voice Guidance Not Heard
Infotainment Updates
Upper and/or Lower screen flickering/ jitter behavior
20B Software Delay until July 15th Software was delayed to include software fix for L551 APIX cable issue Audio...
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popping noise iOS13 Bluetooth improvements Additional improvements
Head up display goes off bus and stops working (fully inoperable).
JLR is investigating an issue on Incontrol Touch (NLI) infotainment systems, where the Browse and Track list tiles are...
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greyed out (see attachment) when streaming music on Bluetooth with Apple handsets using iOS 13.0 and above.
JLR is investigating an issue on Incontrol Touch (NLI) infotainment systems, where the 'Browse' and 'Track' list tiles...
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are greyed out (see attachment) when streaming music on Bluetooth with Apple handsets using iOS 13.0 and above.
JLR is investigating reports of Customers experiencing no audio available from the radio feature (FM, AM & DAB),...
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specifically relating to reports of the touchscreen displaying Radio not available from vehicle start-up and continues for the entire drive.
Popping sound or crackling noise from the audio system while in use.
Popping sound or crackling noise from the audio system while in use.
XM radio is inop.
XM radio is inop.
Popping sound or crackling noise from the audio system while in use.
Customer states there is no audio output from the speakers on all sources.
Customer complaint in regards to Infotainment system.
Popping sound or crackling noise from the audio system while in use.
Inconsistent Bluetooth connectivity for customers following an Android or Apple operating software (OS) update.
Customer may state there is no audio present or volume control.
Customer may state there is no audio present or volume control.
Customer may state there is a pop noise or crackle when playing the audio.
Customer states Temperature display in Instrument Pack reverts from Fahrenheit to Celsius with no user input.
Customer states there is no audio output from the speakers on all sources
Customer states there is no audio output from the speakers on all sources
Intermittent Bluetooth connection on Android equipped device with software 9.0
Popping sound or crackling noise from the audio system while in use.
Customers can experiences Bluetooth connection issues after updating their Apple devices to Apple iOS 13.0 or later...
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versions.
Customer states Temperature display in Instrument Pack reverts from Fahrenheit to Celsius with no user input.
Customer states there is no audio output from the speakers on all sources.
Intermittent Bluetooth connection on Android equipped device with software 9.0.
Popping sound or crackling noise from the audio system while in use.
Issue: Inconsistent Bluetooth connectivity for Android based operating systems following an Android software update to PIE 9.
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The concern will only affect New Low line Infotainment (NLI) systems.
Customer states there is no audio output from the speakers on all sources.
Intermittent Bluetooth connection on Android equipped device with software 9.0
Popping sound or crackling noise from the audio system while in use.
InControl Touch Pro customer may experience a Satellite radio (SDAR) favorite missing and replaced with a 2500 status.
Customer states there is no audio output from the speakers on all sources
Intermittent Bluetooth connection on Android equipped device with software 9.0
Popping sound or crackling noise from the audio system while in use.
Inconsistent Bluetooth connectivity for Android based operating systems following an Android software update to PIE 9.
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The concern will only affect New Low line Infotainment (NLI) systems
Customer states there is no audio output from the speakers on all sources
Intermittent Bluetooth connection on Android equipped device with software 9.0
Popping sound or crackling noise from the audio system while in use.
Customers may report that no audio can be heard in the vehicle.
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Examples of this may include: No infotainment audio, No audio from Park Aid, No audio from Rear Seat Entertainment, Customers with Telematics fitted may also report that internet connectivity is inoperative.
Customers may report that no audio can be heard in the vehicle.
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Examples of this may include: No infotainment audio, No audio from Park Aid, No audio from Rear Seat Entertainment, Customers with Telematics fitted may also report that internet connectivity is inoperative.
InControl Touch Pro customer may experience a Satellite radio (SDAR) favorite missing and replaced with a ?2500? status.
Customer states there is no audio output from the speakers on all sources
Intermittent Bluetooth connection on Android equipped device with software 9.0
Popping sound or crackling noise from the audio system while in use.
Inconsistent Bluetooth connectivity for Android based operating systems following an Android software update to PIE 9.
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The concern will only affect New Low line Infotainment (NLI) systems
Intermittent Bluetooth connection on Android equipped device with software 9.0
Popping sound or crackling noise from the audio system while in use.
When carrying out the Pre Delivery Inspection routine using Pathfinder the e-call button may not illuminate and/or ?SOS...
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is not available? displayed on the instrument Cluster? due to activation failure.
Following a software update or an attempt to update the InControl Touch Pro system, one of the conditions listed below...
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has been identified: InControl Touch Pro system constantly restarting Voice / Speech concern Navigation concern Live and Web Browser concern System Language concern
When carrying out the Pre Delivery Inspection routine using Pathfinder the e-call button may not illuminate and/or ?SOS...
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is not available? displayed on the instrument Cluster? due to activation failure.
Certain Land Rover vehicles within the listed Affected Vehicle Range require an update to the infotainment software to...
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make sure customers receive their new vehicles with the latest infotainment features and enhancements. This program does not apply to any vehicle already registered and in use, either with the retailer or customer. Any vehicle already in use may continue to be driven and any repair instructions deemed necessary will be communicated through a separate Field Action or Technical Bulletin.
Certain Land Rover vehicles within the listed Affected Vehicle Range require an update to the infotainment software to...
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make sure customers receive their new vehicles with the latest infotainment features and enhancements.
Following a software update or an attempt to update the InControl Touch Pro system, one of the conditions listed below has been identified: 1.
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InControl Touch Pro system constantly restarting 2. Voice / Speech concern 3. Navigation concern 4. Live and Web Browser concern 5. System Language concern
?SOS Limited Functionality? warning is displayed on the IC (Instrument Cluster along with Diagnostic Trouble Code (DTC)...
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U3000-49 logged in the TCU (Telematics Control Unit). SOS Limited Functionality may affect the TCU's ability to support the ECall function when required by the customer.
Electrical
75 bulletinsMild Hybrid Electric Vehicle (MHEV) Battery Offline
Mild Hybrid Electric Vehicle (MHEV) Battery Offline
48V Mild Hybrid Electric Vehicle (MHEV) battery enters an offline state and no longer communicates or functions as intended.
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This can result in illumination of the Malfunction Indicator Lamp (MIL) ,loss of start/stop functionality and no communication during diagnostic sessions.
48V Mild Hybrid Electric Vehicle (MHEV) battery enters an offline state and no longer communicates or functions as...
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intended.
On certain 48V Mild Hybrid Electric Vehicle (MHEV) battery enters an offline state and no longer communicates or functions as intended.
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Malfunction Indicator Lamp (MIL) might be illuminated,
The 48V Mild Hybrid Electric Vehicle (MHEV) battery enters an offline state and no longer communicates or functions as intended.
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This can result in illumination of the Malfunction Indicator Lamp (MIL), loss of start/stop functionality and no communication during diagnostic sessions.
Mild Hybrid Electric Vehicle (MHEV) Battery Offline
48V Mild Hybrid Electric Vehicle (MHEV) battery enters an offline state and no longer communicates or functions as intended.
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This can result in illumination of the Malfunction Indicator Lamp (MIL),
Mild Hybrid Electric Vehicle (MHEV) Battery Offline
On certain 48V Mild Hybrid Electric Vehicle (MHEV) battery enters an offline state and no longer communicates or functions as intended.
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Malfunction Indicator Lamp (MIL) might be illuminated, loss of start/stop functionality and no communication during diagnostic sessions.
Mild Hybrid Electric Vehicle (MHEV) Battery Offline
Leaking windshield that caused the water ingress on the electrical component.
On certain 48V Mild Hybrid Electric Vehicle (MHEV) battery enters an offline state and no longer communicates or functions as intended.
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Malfunction Indicator Lamp (MIL) might be illuminated
A concern has been identified where the 48V Mild Hybrid Electric Vehicle (MHEV) battery enters an offline state and no...
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longer communicates or functions as intended. This can result in illumination of the Malfunction Indicator Lamp (MIL), loss of start/stop functionality and no communication during diagnostic sessions. A software update to the Battery Energy Control Module (BECM) is required.
MILD HYBRID ELECTRIC VEHICLE (MHEV) BATTERY OFFLINE
MILD HYBRID ELECTRIC VEHICLE (MHEV) BATTERY OFFLINE
Powertrain Control Module (PCM) Software Update
Mild Hybrid Electric Vehicle (MHEV) Battery Offline
MILD HYBRID ELECTRIC VEHICLE (MHEV) BATTERY OFFLINE
A concern has been identified where the 48V Mild Hybrid Electric Vehicle (MHEV) battery enters an offline state and no...
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longer communicates or functions as intended. This can result in illumination of the Malfunction Indicator Lamp (MIL) ,loss of start/stop functionality and no communication during diagnostic sessions. A software update to the Battery Energy Control Module (BECM) is required.
Mild Hybrid Electric Vehicle (MHEV) Battery Offline
On certain 2020 to 2022 model year Range Rover, 2019 to 2022 model year Range Rover Sport, 2019 to 2020 model year...
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RangeRover Evoque and 2020 model year Discovery Sport vehicles, the 48V Mild Hybrid Electric Vehicle (MHEV) battery enters an offlinestate and no longer communicates or functions as intended. This can result in illumination of the Malfunction Indicator Lamp (MIL) ,loss of start/stop functionality and no communication during diagnostic sessions.
Mild Hybrid Electric Vehicle (MHEV) Battery Offline
On certain 48V Mild Hybrid Electric Vehicle (MHEV) battery enters an offline state and no longer communicates or functions as intended.
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Malfunction Indicator Lamp (MIL) might be illuminated with code U0111- 00, loss of start/stop functionality and no communication during diagnostic sessions..
On certain 48V Mild Hybrid Electric Vehicle (MHEV) battery enters an offline state and no longer communicates or functions as intended.
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Malfunction Indicator Lamp (MIL) might be illuminated with code U0111- 00, loss of start/stop functionality and no communication during diagnostic sessions..
A concern has been identified where the 48V Mild Hybrid Electric Vehicle (MHEV) battery enters an offline state and no...
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longer communicates or functions as intended. This can result in illumination of the Malfunction Indicator Lamp (MIL), loss of start/stop functionality and no communication during diagnostic sessions. A software update to the Battery Energy Control Module (BECM) is required.
A concern has been identified where the 48V Mild Hybrid Electric Vehicle (MHEV) battery enters an offline state and no...
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longer communicates or functions as intended
On certain 2020 to 2022 model year Range Rover, 2019 to 2022 model year Range Rover Sport, 2019 to 2020 model year Range...
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Rover Evoque and 2020 model year Discovery Sport vehicles, the 48V Mild Hybrid Electric Vehicle (MHEV) battery enters an offline state and no longer communicates or functions as intended. This can result in illumination of the Malfunction Indicator Lamp (MIL), loss of start/stop functionality and no communication during diagnostic sessions.
Startup battery keeps draining / Vehicle will not start
Battery low warning displayed on instrument cluster and/or no-start
Battery low warning displayed on instrument cluster and/or no-start.
Customer reports of 12V battery issues.
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These range from battery low warning displayed to no-start.
Chassis Control Module (CHCM) Suspension Warning on Cluster
MHEV DC/DC CONVERTER NOISY, LOW BATTERY WARNING ILLUMINATED.
CHASSIS CONTROL MODULE (CHCM) SUSPENSION WARNING ON CLUSTER
Customer reports numerous concerns, such as low battery warning message on startup, or vehicle will not start after...
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sitting.
Ingenium I4 2.0L Petrol logging P0142-00 O2 Sensor Circuit Bank 1 Sensor 3
4X4I SCREEN The screen will show the correct pitch and roll angle of the vehicle APPLE CARPLAY Turn by turn voice...
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guidance will now work in Apple CarPlay Maps INSTRUMENT PANEL CLUSTER CONTROL MODULE B (IPCB) When playing FM radio source the IPCB will no longer show a Gray background COMPASS VIEW The north indicator "N" in compass view will be updated when there is a theme change HOTSPOT CONNECTIVITY Improved stability of Hotspot functionality DVD Improved stability of DVD functionality ELECTRIC VEHICLE (EV) CHARGING Charging port will flash green instead of blue when charging MEDIA PLAYER Album art is now available in media library STEERING WHEEL CONTROLS Improved stability of Steering wheel control functionality after using rear media feature REAR SEAT ENTERTAINMENT (RSE) Video can now be played on both rear screens at the same time In the rear right screen, the text for passenger and driver seats are no longer swapped in German SELF-LEARNING CAR Improved stability of self learning car mode SETTINGS In the Chattanooga region in USA near the Eastern/Central time zone border the infotainment time is now no longer 1 hour behind in Auto mode Telematic Control Unit Module (TCU) installation popup will no longer display message in English while the language is set to Chinese SYSTEM Improved stability on start up TIMED CLIMATE Timed climate icon will no longer appear on Interactive Display Module 'A' (IDMA) while vehicle is in motion
BECM offline after programming.
Head Lamp Module DTCs - A customer may report a lamp fault displays on the message center.
Lost Communication With Battery Energy Control Module "A"
Interactive Control Display Module (ICDM) - Purple Line Flickering
Affected vehicles require a software update to the Powertrain Control Module (PCM) to prevent radiator fans running...
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continuously
When attempting to complete the Replace ECU application for the Occupant Classification System Module (OCS) the application fails.
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The error message The following error was encountered: is displayed to the user.
A potential issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle Range which may...
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experience a quiescent drain on the startup battery due to the Instrument Panel Cluster Control Module (IPC) remaining active.
Customer experiences, Low battery message on the instrument panel, and is unable to start the vehicle.
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No associated DTCs flagged.
Customer experiences, Low battery message on the instrument panel, and is unable to start the vehicle.
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No associated DTCs flagged.
A potential issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle Range which may...
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not start due to the Gateway Control Module (GWM) not initializing.
Not able to start vehicle due to dead battery after a state mandated inspection test.
Customer reports that the vehicle will not start or has a low battery warning on the cluster.
Quiescent battery drain due to TCU module.
Temperature settings revert from Fahrenheit to Celsius after an ignition cycle.
There are multiple issues in regards to the manufacturing process of the Image Processing Module A from the supplier...
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Bosch, or the Central Configuration learn in.
Customer experiences, Low battery message on the instrument panel, and is unable to start the vehicle.
Customer experiences, Low battery message on the instrument panel, and is unable to start the vehicle.
Issue: After replacement of the Restraints Control Module (RCM) the DTC's that follow are stored within the RCM: ...
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B0002-13 (Driver's Front Airbag stage 2 - open circuit) B0005-56 Collapsible Steering Column Deployment Control Invalid / Incompatible Configuration
Degradation of the primary catalytic converter.
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The DTC P0420-00 stored in the PCM indicates the primary catalyst is not operating at an optimal level.
After an Infotainment Master Control Module (IMC) software update: Phone will not connect via Bluetooth, Voice commands...
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no longer work
During Pre Delivery Inspection (PDI) it may not be possible to activate the Telematics Control Module (TCU) or customers...
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may complain that SOS Limited Functionality is displayed on the Instrument Cluster (IC). Both scenarios will be accompanied with Diagnostic Trouble Code (DTC) U2109-09 (Back up Battery Component Failures) stored in the TCU.
Repeated flat battery reported but measured quiescent current drain within the expected range (< 30 mA)
Following a successful update to InControl Touch Pro 18D using PATHFINDER, the parts look up table for the Infotainment...
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Master Controller (IMC) may show that the module is still not up to date.
Vehicles may exhibit a no start complaint due to a repetitive intermittent flat battery.
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Initial diagnosis shows no fault found or no measurable quiescent drain.
After an Infotainment Master Control Module (IMC) software update: Phone will not connect via Bluetooth Voice commands...
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no longer work
After replacement of the Restraints Control Module (RCM) the DTC B0002-13 (Driver's Front Airbag stage 2 - open circuit)...
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is stored within the RCM.
A customer may raise a concern with the Malfunction Indicator Lamp Illuminated on the instrument cluster with no driveability concern.
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During interrogation DTC?s P054A-00, P0014-71, P000B-00 and/or P0341-00 and P054A-00 will be stored within the Powertrain Control Module (PCM).
Following a successful update to InControl Touch Pro 18D using PATHFINDER, the parts look up table for the Infotainment...
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Master Controller (IMC) may show that the module is still not up to date.
Vehicles may exhibit a no start complaint due to a repetitive intermittent flat battery.
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Initial diagnosis shows no fault found or no measurable quiescent drain.
After an Infotainment Master Control Module (IMC) software update: Phone will not connect via Bluetooth Voice commands...
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no longer work
After replacement of the Restraints Control Module (RCM) the DTC B0002-13 (Driver's Front Airbag stage 2 - open circuit)...
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is stored within the RCM.
A customer may raise a concern with the Malfunction Indicator Lamp Illuminated on the instrument cluster with no driveability concern.
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During interrogation DTC?s P054A-00, P0014-71, P000B-00 and/or P0341-00 and P054A-00 will be stored within the Powertrain Control Module (PCM).
When attempting to complete the ?Replace ECU? Body Control Module (BCM) application within PATHFINDER, the user may...
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notice that PATHFINDER does not respond even though the ?Replace ECU? button has been selected.
During Pre Delivery Inspection (PDI) it may not be possible to activate the Telematics Control Module (TCU) or customers...
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may complain that SOS Limited Functionality is displayed on the Instrument Cluster (IC). Both scenarios will be accompanied with Diagnostic Trouble Code (DTC) U2109-09 (Back up Battery Component Failures) stored in the TCU.
A customer may report one or more Body Control Module (BCM) outputs not functioning.
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Examples of these may include: Exterior lighting, Interior lighting, Sun roof blinds, Steering Wheel Adjust, Eco stop start etc... One or more of these symptoms may be accompanied by DTC U1000-00 (Solid State Driver Protection Active - Driver Disabled) present in the BCM. If DTC U1000-00 is not present in the BCM do not continue with this SSM. Continue to diagnose and repair the inoperative BCM output as necessary using Topix as a guide.
A customer may raise a concern with the Malfunction Indicator Lamp Illuminated on the instrument cluster with no driveability concern.
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During interrogation DTC?s P054A-00, P0014-71, P000B-00 and/or P0341- 00, P054A-00, P0303-00 and P0302-00 will be stored within the Powertrain Control Module (PCM).
A customer may raise a concern with the Malfunction Indicator Lamp Illuminated on the instrument cluster with no driveability concern.
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During interrogation DTC?s P054A-00, P0014-71, P000B-00 and/or P0341- 00, P054A-00, P0303-00 and P0302-00 will be stored within the Powertrain Control Module (PCM).
Body & Paint
20 bulletinsFront / Rear Door Latch - Silicon Contamination Causing Doors To Not Operate As Expected
A customer may report that the windshield wipers stop up on the windshield when turned off.
Front/Rear Door Latch Silicon Contamination Causing Doors To Not Operate As Expected
A customer may report that the front or rear door latch does not operate as expected.
A customer may report that the front or rear door latch does not operate as expected.
Tailgate not closing when opened using the passive entry
Tailgate not closing when opened using the passive entry
USB Socket At Front Portable Media Interface Panel Inoperative Or Not Illuminating
USB Socket At Front Portable Media Interface Panel Inoperative Or Not Illuminating
Water Leak from Windshield
Rear bodyside lamps are cracked/broken around the edge of the lens.
RESCINDED - Windshield Wiper Noise / Judder / Streak - RESCINDED
A customer may report that the rear tailgate is not opening from one of the different switch sources or the tailgate...
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releases but, does not fully open, it just opens slightly.
The Malfunction Indicator Lamp (MIL) is illuminated on the Instrument Panel Cluster (IPC) with a small loss in...
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performance and reduction in accelerator response.
The Malfunction Indicator Lamp (MIL) is illuminated on the Instrument Panel Cluster (IPC) with a small loss in...
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performance and reduction in accelerator response.
Customers may report the removable recovery panel is loose incorrectly aligned.
Customers may report the removable recovery panel is loose incorrectly aligned.
A Customer may complain of one or more Smart Keys not working as expected with the vehicle.
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This could include: ?Smart Key not found? message on the Instrument Cluster ?Smart Key not recognised? message on the Instrument Cluster ?Smart Key deactivated? message on the Instrument Cluster Failure to unlock or lock all the doors when operating the Smart Key Poor range of the Smart key when operated.
Retailers are reporting that the front and rear tow hook covers / bumper trims received with new vehicles at PDI appear...
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to be the wrong spec / colour for the vehicle.
Retailers are reporting that the front and rear tow hook covers / bumper trims received with new vehicles at PDI appear...
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to be the wrong spec / colour for the vehicle.
Brakes
14 bulletinsThere have been several FRED submissions for a customer allegation of brake judder/vibration.
There have been several FRED submissions for a customer allegation of a brake noise concern.
There have been several FRED submissions for a customer allegation of a rear brake warning being illuminated on the...
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instrument cluster.
Stability Control Not Available, Intelligent Emergency Braking System Not Available, ATPC Disabled, Forward Alert Not...
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Available Messages are displayed on the Instrument Cluster.
EPB (Emergency Park Brake) is applied and will not release.
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The EPB applied light is not on. The ABS (Anti-lock braking system), DSC (Dynamic stability Control) and brake warning lights are on. The "Autonomous Emergency Braking not available" message is displayed.
EPB (Emergency Park Brake) is applied and will not release.
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The EPB applied light is not on. The ABS (Anti-lock braking system), DSC (Dynamic stability Control) and brake warning lights are on. The "Autonomous Emergency Braking not available" message is displayed.
The IC displays the incorrect translation for the 'Deactivated Park Brake' warning message, in the French language...
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setting only..
Automatic Emergency Braking not available.
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Forward Alert not available. Emergency Lane Keeping not available.
Automatic Emergency Braking not available.
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Forward Alert not available. Emergency Lane Keeping not available
Automatic Emergency Braking not available.
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Forward Alert not available. Emergency Lane Keeping not available.
Automatic Emergency Braking not available.
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Forward alert not available. Emergency Lane Keeping not available.
Automatic Emergency Braking Not Available in Instrument Pack
Automatic Emergency Braking not available.
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Forward alert not available. Emergency Lane Keeping not available.
On vehicles with a partial Thin Film Transistor (TFT) Instrument Cluster (IC) only, the French language translation of...
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the 'Deactivated Park Brake' message may be incorrect.
Software & Calibration
14 bulletinsInControl Touch Pro Wired Update
Weather and Park & Pay Apps disappear after PIVI update
Software Update.
There was a flashing D when slowing to a stop.
IMC Update 21A will not install
IMC 20C1 Software Release
IMC 20C1 Software Release
EFFECTIVE JUNE 10TH 2020 .
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N451 AND H291 CAMPAIGNS HAVE BEEN SUSPENDED. IT HAS BEEN DETERMINED THAT THE NEW SOFTWARE IS MISSING CERTAIN PARTS OF THE CALIBRATION WHICH WILL RESULT IN UNSUCCESSFUL DOWNLOADS.
Not able to hear incoming calls with iPhone at iOS 12.2 / 12.3 software
Not able to hear incoming calls with iPhone at iOS 12.2 / 12.3 software
Not able to hear incoming calls with iPhone at 12.2 software.
TCU-3 programming failures.
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TCU-3 software download incomplete due to software iteration step.
In response to customer feedback on the performance of the InControl Touch Pro? system, Jaguar Land Rover has developed...
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a software update designed to enhance the robustness of a range of system features and functions.
Jaguar Land Rover North America would like to provide more information about the latest InControl Touch Pro software...
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updates and advise retailers what supporting documentation is available to explain the technical content, installation guide, and any other relevant warranty and commercial information.
HVAC & Climate
13 bulletinsBody and Comfort (HMI) CAN related functions such as window switches or air conditioning may reset or become inoperable...
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every 8-10 minutes while driving.
The Air Conditioning compressor (AC) fails to run causing warm air to come out of the vents.
HVAC taking longer than expected to warm the cabin in cold environments.
Air Conditioning System Inoperative (Electric A/C Compressors Only)
A customer may report the air conditioning system is not cooling properly.
A customer may report the air conditioning system is not cooling properly.
A customer may report the air conditioning system is not cooling properly.
A customer may report the air conditioning system is not cooling properly.
A customer may report that the HVAC blower is not operating after the vehicle has been parked for several days.
A customer may report the air conditioning system is not cooling properly.
Air Conditioning operating Intermittently.
Air conditioning being reported as inoperative at the Pre-Delivery Inspection (PDI).
A lack of cooling from the Air Conditioning (A/C) system may be evident.
Hybrid & EV
8 bulletinsCharging fault on instrument cluster after update
MHEV DCDC internal failure with warning message
Charging fault on instrument cluster after update.
MHEV DC DC CONVERTER SQUEAKING NOISE FROM INSIDE THE CABIN
AC INOPERATIVE - ELECTRIC AC PHEV ONLY
AC INOPERATIVE - ELECTRIC AC PHEV ONLY
Customer States iPhone 12 with MagSafe not charging when using the Wireless Device Charger feature
There is a requirement mismatch in the Continental IPMB that will result one of two use cases: 1.
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No trailer trajectories when using Tow Assist and car is in EV mode 2. Failure to enter Advanced Tow Assist when car is in in EV mode
Lighting
7 bulletinsMalfunction Indicator Lamp (MIL), loss of start/stop functionality and no communication during diagnostic sessions.
Cosmetic defect to IDMA and ICDM will also be handled via AutoFRED for specific model callouts.
There is moisture inside the headlamp lens
Charge warning light on, MIL light
Technical Bulletin: Tail Lamp Condensation.
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Onwards
A customer may express a concern that there is moisture inside one of the rear lamp assemblies.
To update InControl Touch Pro vehicles to the latest IMC software level, and to enable SOTA updates moving forward.
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SOTA updates sent direct to customers on SOTA eligible & enabled vehicles with latest level IMC software.
Steering
6 bulletinsCreaking Type Noise When Steering
Creaking Type Noise When Steering
Creaking Type Noise When Steering
Steering column multifunction switch.
Customer reports of steering wheel mis-alignment.
Customer reports of steering wheel mis-alignment.
Fuel System
6 bulletinsNEAR FIELD SENSING FEATURE DEGRADATION
Near Field Sensing feature degradation (Surround camera; 360 Park Aid)
Fuel Gauge drops too quickly after refill
There is a smell of fuel from the vehicle.
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Technical Description: No issues or leaks are identified from the fuel system. The front PTU is found to be leaking from the pinion seal.
A customer may experience one of the following warning messages on the Instrument Panel (IP); Diesel Exhaust Fluid...
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(DEF) Level Low (Empty) or Refill Message Displayed on the (IP) Incorrect Diesel Exhaust Fluid (DEF) Quality Detected Diesel Exhaust Fluid (DEF) Dosing Malfunction
Corrosion may be visible on the fuel tank heatshield.
Pre-Delivery & Maintenance
5 bulletinsPlease be advised that effective immediately Service Actions H291 and N451, Coolant Pump Operation, have been...
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reinstated.
Suspended Campaign N451
Service Actions H291 and N451 Temporarily Suspended
Service Actions H291 and N451 Temporarily Suspended
Customer states not able to start vehicle after state inspection test is performed.
Suspension
3 bulletinsFront Stabilizer Bar Link - Noisy
Front Stabilizer Bar Link - Noisy
Suspension Warning Displayed On Instrument Cluster
Transmission
3 bulletinsCustomer states harsh shift, transmission warning lamp.
Affected vehicles will have new software downloaded to the Transmission Control Module.
The Gearbox Overheating message appeared in the instrument cluster.
Air Bags & Safety
1 bulletinA Customer may complain of an SRS system warning message being displayed on the instrument panel.