2018 Land Rover Range Rover Evoque TSBs
517 Technical Service Bulletins across 17 categories
Categories
Other
118 bulletinsSmart Key Deactivated message on instrument cluster and unable to start their vehicle
MIL Illuminated.
MIL on Instrument cluster.
The wiper blades streak, smear, judder or squeak during operation
Lack of power, MIL on.
Vehicle Will Not Charge
This SSM applies to Instrument Pack lens in the above applicable model years vehicles.
The customer reports a whine/ humming noise while driving - Freelander 2 / LR2 and Evoque only.
SOS LIMITED AVAILABILITY SOS NOT AVAILABLE
Driveline Noise or Vibration
Technical Bulletin: Squeaks & Rattles Kit Availability
Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions), SOS...
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malfunction, Erroneous E-Call Trigger
Symptom general accessories
A customer may report a rattle tyle noise from the front seat base area.
Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions), SOS...
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malfunction, Erroneous E-Call Trigger
A customer may report a rattle tyle noise from the front seat base area.
Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions), SOS...
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malfunction, Erroneous E-Call Trigger
Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions), SOS...
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malfunction, Erroneous E-Call Trigger
SOS limited availability / SOS Not available
Seat Mounted Seat Switches Not Working
Connectivity functions are no longer working (InControl App, SOTA, Traffic Information, Data Functions), SOS...
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malfunction, Erroneous E-Call Trigger
Seat Mounted Seat Switches Not Working
Technical Bulletin: Both Keys Locked In Vehicle
Seat mounted seat switches - Seats not moving
Seat mounted seat switches - Seats not moving
Judder/vibration at low speed when turning.
Connectivity functions are no longer working.
Key remote functions and/or passive entry stopped working.
A customer may report a rattle noise coming from the front seat area.
There is a noise from the vehicle while driving.
InControl Touch Pro features may not function as expected.
Pivi IP27.1 (OS 2.0.6)
TCU v19.2
Pivi IP27.2 (OS 2.0.6)
TCU v19.2
Issue: Vehicle fails PDI routine due to telematics will not activate ? e-Call button fails to illuminate
Issue: Retailers and POE reporting staining on headlining and other interior fabric upholstery.
The plastic cover of the front seat height adjuster lever on vehicles with manually adjustable seats can break on...
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removal, leaving it loose when refitted and likely to become adrift (see attachment).
Issue: The customer may express the concern that water is visible within the cabin, leaking within the front footwells...
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of the vehicle.
Unable to activate telematics at PDI
Issue: During PDI when activating the SD Card Map, the Technician will observe a message identifiying that the map data...
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is out of date and requiring a purchase to be made
Issue: Customers driving various Land Rover/Range Rover products manufactured from 14MY onwards have reported a high...
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frequency ?squeak? or ?squeal? noise from the front or rear of their vehicles, observed most noticeably whilst driving over speed bumps or uneven road surfaces. Technicians have resolved the complaints by replacing front or rear anti-roll bar (ARB) bushes. Investigations into returned components by both JLR and component suppliers have not been able to identify causal factors for the original complaint.
No air blowing through any of the cabin air vents may be evident, regardless of temperature or fan speed is selected.
Damage/marking may be evident on the surface of the Instrument Cluster (IPC) lens.
Rattle noise coming from underneath the vehicle
There is a noise from the rear of the vehicle while turning.
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There is a judder feeling when turning.
There is a noise or judder when turning at low speeds from the Active Driveline.
There is a noise from the front of the car.
There is a noise when turning.
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There is a judder/vibration when turning.
Customer may report that the heated seats are slow to warm or cool off.
A potential issue has been identified on a limited number of Land Rover vehicles within the listed Affected Vehicle...
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Range where water ingress into the passenger compartment or wind noise may be evident.
An issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle Range where water...
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ingress into the passenger compartment or wind noise may be evident.
The front tow eye cover is visually adrift from the upper retaining clips.
Customer states the vehicle will not start.
Web Browser functionality is not available.
Voice control is not able to locate destination entry.
SOTA download does not complete first time through
Customer states the vehicle will not start
Customer states the vehicle will not start.
The auto stop/start system does not function as expected.
No air is blowing through any of the passenger compartment air vents, regardless of the temperature or fan speed...
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selected.
TCU_3 Programming failures
Customer states the vehicle will not start
Not able to hear incoming calls with iPhone at iOS 12.2 / 12.3 softw
TCU_3 Programming failures
TCU_3 Programming failures
TCU_3 programming failures
A squeak and/or rubbing noise from the front right of the vehicle while driving may be evident.
A potential issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle Range where an...
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unexpected alarm activation (with the vehicle locked) occurs and/or the vehicle cannot be locked.
TCU_3 programming failures
Damage/marking may be evident on the surface of the IPC (Instrument Cluster) lens.
Poor quality from Voice Control.
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Poor quality from Voice Command
Auto Stop/Start System Not Functioning As Expected
InControl Touch Pro Inoperative
Customers may complain of connectivity issues when attempting to use InControl features which require mobile data.
Retailers may report the coolant level is over the maximum fill line at PDI.
InControl Touch Pro Inoperative
Customers may complain of connectivity issues when attempting to use InControl features which require mobile data.
Retailers may report the coolant level is over the maximum fill line at PDI.
InControl Touch Pro Inoperative
An issue has been identified on a limited number of Land Rover vehicles within the listed Affected Vehicle Range where...
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unexpected alarm activation with the vehicle locked occurs and/or the vehicle cannot be locked.
A potential issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle Range where...
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unexpected alarm activation with the vehicle locked occurs and/or the vehicle cannot be locked.
Water ingress into the rear footwell(s) of the passenger compartment and/or audible water movement from the rear when...
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driving may be evident.
An issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle Range where water ingress...
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into the passenger compartment or wind noise may be evident
A 'creak' or 'squeak' noise may be evident from the rear of the vehicle, more noticeable on uneven road surfaces and...
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during cold ambient temperatures.
Issue: Customers may report that the Stop Start function is intermittently not working for long periods of time during...
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a drive cycle.
A squeak and/or rubbing noise from the front right of the vehicle while driving may be evident.
A customer may complain of a noise whie driving or the complaint may be noted during other workshop repairs.
Damage/marking on the surface of the Instrument Cluster (IC) lens.
The air blowing through the A-pillar air vents may be noticeably cooler than the air blowing through any other air...
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vents, affecting the ability to set a constant, comfortable temperature in the passenger compartment.
During an in-vehicle call, the third party may experience an echo -- hearing their own voice -- after a short delay.
Issue: Customers / Dealers may report a concern with the condition of Seat Covers
Issue: This SSM is to support the description provided in Technical Bulletin LTB00631 for compact key low level repair.
Issue: Retailers and POE reporting staining on headlining and other interior fabric upholstery.
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including roller blind type load space cover housing and PVC blind material.
Issue: Retailers are reporting an increasing amount of missing items from transit boards, supplied within the luggage...
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compartment on delivery of a new vehicle.
Issue: JLR Quality assurance are currently investigating issues related to the cup holder release button being...
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inoperative or sticking (please see attached picture).
A squeak and/or rubbing noise from the front right of the vehicle while driving may be evident.
A customer may complain of a noise whie driving or the complaint may be noted during other workshop repairs.
Damage/marking on the surface of the Instrument Cluster (IC) lens.
The air blowing through the A-pillar air vents may be noticeably cooler than the air blowing through any other air...
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vents, affecting the ability to set a constant, comfortable temperature in the passenger compartment.
During an in-vehicle call, the third party may experience an echo -- hearing their own voice -- after a short delay.
Issue: Customers / Dealers may report a concern with the condition of Seat Covers
Issue: This SSM is to support the description provided in Technical Bulletin LTB00631 for compact key low level repair.
Issue: Retailers and POE reporting staining on headlining and other interior fabric upholstery.
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including roller blind type load space cover housing and PVC blind material.
Issue: Retailers are reporting an increasing amount of missing items from transit boards, supplied within the luggage...
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compartment on delivery of a new vehicle.
Issue: JLR Quality assurance are currently investigating issues related to the cup holder release button being...
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inoperative or sticking (please see attached picture).
Issue: A customer may report a concern that, when an external media source is connected to the In Car Entertainment...
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system using the relevant USB cable only, the device is not connecting to the vehicle.
Issue: The customer may express the concern that the carpet in one or both of the front passenger footwells is wet.
The keyless entry system lock function may not operate or operates intermittently.
Issue: Vehicle fails PDI routine due to telematics will not activate ? e-Call button fails to illuminate
A squeak and/or rubbing noise from the front right of the vehicle while driving may be evident.
Damage/Marking On The Surface Of The Instrument Cluster (IC) Lens
TCU activation at PDI
Issue: Vehicle fails PDI routine due to telematics will not activate ? e-Call button fails to illuminate
The keyless entry system lock function may not operate or operates intermittently.
Presentation from Dealer Shop Foreman Conference Call
Situation: The keyless entry system lock function may not operate or operates intermittently.
Issue: Retailers and POE reporting staining on headlining and other interior fabric upholstery.
Infotainment
111 bulletinsThis extended warranty covers all repairs to, or replacement of the Infotainment Master Controller (IMC), for 1 year...
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from 3rd February 2025 to 3rd February 2026 for all vehicles that have or will have an expired JLR vehicle warranty in this time period - Unlimited mileage.
These Customer Satisfaction Programs (CSPs) are being made available as a benefit under the Class Action settlement...
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agreement for clients who own or lease a Settlement Class vehicle, that requires a wired software update to the Infotainment system IMC to enable future Software- Over-The-Air (SOTA) updates.
Infotainment Master Controller (IMC) Extended Warranty
Infotainment Master Controller (IMC) Extended Warranty
These Customer Satisfaction Programs (CSPs) are being made available as a benefit under the Class Action settlement...
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agreement for clients who own or lease a Settlement Class vehicle, that requires a wired software update to the Infotainment system IMC to enable future Software-Over- The-Air (SOTA) updates.
Due to time required to complete in shop vehicle set up and workflow for Audio loss, it has been found that workflow may...
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provide false result if IMC is not in a faulted state when workflow is run to identify potential Polar Switch Firmware fault.
SOS Limited Availability or SOS Not available warning message displayed
Navigation voice guidance no longer operational after latest NGI update
Voice guidance concerns when using Apple CarPlay.
Post 21A Update Apple CarPlay Navigation Voice Guidance Not Heard
21A SOTA campaign suspended due to an issue where CarPlay voice guidance would not work for navigation apps, such as...
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Waze.
XCL DISTORTION OR RATTLE NOISE PRESENT WHILE USING THE AUDIO SYSTEM
Navigation voice guidance no longer operational after latest NGI update
Navigation voice guidance no longer operational after latest NGI update
Navigation voice guidance no longer operational after latest NGI update
Navigation voice guidance no longer operational after latest NGI update
Navigation voice guidance is not working with Apple CarPlay
Infotainment Updates
Update Apple Carplay Navigation Voice Guidance Not Heard
Infotainment Updates
In response to customer feedback on the performance of the InControl Touch Pro? system, Jaguar Land Rover has developed...
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a software update designed to enhance the robustness of the following features and functions on a limited number of vehicles within the listed Affected Vehicle Range: - System unable to read Compact Discs (CD) and/or Digital Versatile Discs (DVD), with an error message may be displayed on the Touchscreen. - Touchscreen does not refresh. - Touchscreen fails to reboot after recently being turned OFF. - CD folder names are titled incorrectly as random numbers and the audio track identification numbers are displayed in the incorrect order. - Media Player - when ripping CDs to the Solid State Drive (SSD), the files are stored and playback is in the order that they are ripped in and not sequential by track ID. - No sound while operating the Global Navigation Satellite System (GNSS) with the Touchscreen. - Voice - poor performance. - Internet - no response.
Jaguar Land Rover (JLR) has developed the latest software upgrade in response to customer feedback on the performance of...
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the InControl Touch Pro? system. This software upgrade is designed to enhance the robustness of the following features and functions: ? System unable to read Compact Discs (CD) and/or Digital Versatile Discs (DVD) with an error message may be displayed on the Touchscreen. ? Touchscreen does not refresh. ? Touchscreen fails to reboot after recently being turned OFF. ? CD folder names are titled incorrectly as random numbers and the audio track identification numbers are displayed in the incorrect order. ? Media Player - when ripping CDs to Solid State Drive (SSD), the files are stored and playback is in the order that they are ripped in and not sequential by track ID. ? No sound can be heard while operating the Global Navigation Satellite System (GNSS) with the Touchscreen. ? Voice - poor performance. ? Internet - no response.
When attempting to update the Navigation maps to a newer level the update fails and the Navigation becomes either slow...
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to respond or no functionality at all.
The ambient air temperature display may not be correct.
In response to customer feedback on the performance of the InControl Touch Pro? system, Jaguar Land Rover has developed...
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a software upgrade designed to enhance/introduce the following features and functions: ? Introduction of text message capability to the InControl Touch Pro? system. ? Navigation screen supports switching between 'Night' and 'Day' mode. ? User able to synchronize the locations between the InControl Application (ICA) and the vehicle navigation system. ? Improved Bluetooth connectivity. ? 'Camera System Not Available, Consult Your Dealer' pop-up message displayed when selecting reverse (R). ? Screen blank when restarting the vehicle after an immediate shut-down. ? 'DVD Disc Error' is displayed on the Touchscreen (TS) after a Digital Versatile Disc (DVD) is inserted.
Issue: Customers are having windscreen wipers replaced
20B Software Delay until July 15th Software was delayed to include software fix for L551 APIX cable issue Audio...
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popping noise iOS13 Bluetooth improvements Additional improvements
Head up display goes off bus and stops working (fully inoperable).
JLR is investigating an issue on Incontrol Touch (NLI) infotainment systems, where the Browse and Track list tiles are...
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greyed out (see attachment) when streaming music on Bluetooth with Apple handsets using iOS 13.0 and above.
JLR is investigating an issue on Incontrol Touch (NLI) infotainment systems, where the 'Browse' and 'Track' list tiles...
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are greyed out (see attachment) when streaming music on Bluetooth with Apple handsets using iOS 13.0 and above.
JLR is investigating reports of Customers experiencing no audio available from the radio feature (FM, AM & DAB),...
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specifically relating to reports of the touchscreen displaying Radio not available from vehicle start-up and continues for the entire drive.
Popping sound or crackling noise from the audio system while in use.
Popping sound or crackling noise from the audio system while in use.
XM radio is inop.
XM radio is inop.
Popping sound or crackling noise from the audio system while in use.
Customer states there is no audio output from the speakers on all sources.
Customer complaint in regards to Infotainment system.
Popping sound or crackling noise from the audio system while in use.
Inconsistent Bluetooth connectivity for customers following an Android or Apple operating software (OS) update.
Customer may state there is no audio present or volume control.
Customer may state there is no audio present or volume control.
Customer may state there is a pop noise or crackle when playing the audio.
Customer states there is no audio output from the speakers on all sources
Intermittent Bluetooth connection on Android equipped device with software 9.0
Popping sound or crackling noise from the audio system while in use.
Customers can experiences Bluetooth connection issues after updating their Apple devices to Apple iOS 13.0 or later...
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versions.
Intermittent Bluetooth connection on Android equipped device with software 9.0.
Popping sound or crackling noise from the audio system while in use.
Service Actions H251 and N377 are Owner Notified Programs (ONP) to update InControl Touch Pro? software in 2016-18MY...
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vehicles to version 19B from earlier levels. This upgrade will be free of charge and delivered via the standard campaign process. Included in this software update is the Smartphone Pack, comprising of Apple CarPlay and Android Auto? (subject to minimum vehicle specifications). Vehicles will also receive Software-Over-The-Air (SOTA) functionality.
Issue: Inconsistent Bluetooth connectivity for Android based operating systems following an Android software update to PIE 9.
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The concern will only affect New Low line Infotainment (NLI) systems.
Intermittent Bluetooth connection on Android equipped device with software 9.0
Popping sound or crackling noise from the audio system while in use.
InControl Touch Pro customer may experience a Satellite radio (SDAR) favorite missing and replaced with a 2500 status.
Intermittent Bluetooth connection on Android equipped device with software 9.0
Popping sound or crackling noise from the audio system while in use.
Inconsistent Bluetooth connectivity for Android based operating systems following an Android software update to PIE 9.
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The concern will only affect New Low line Infotainment (NLI) systems
Intermittent Bluetooth connection on Android equipped device with software 9.0
Popping sound or crackling noise from the audio system while in use.
Customers may report that no audio can be heard in the vehicle.
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Examples of this may include: No infotainment audio, No audio from Park Aid, No audio from Rear Seat Entertainment, Customers with Telematics fitted may also report that internet connectivity is inoperative.
Customers may report that no audio can be heard in the vehicle.
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Examples of this may include: No infotainment audio, No audio from Park Aid, No audio from Rear Seat Entertainment, Customers with Telematics fitted may also report that internet connectivity is inoperative.
InControl Touch Pro customer may experience a Satellite radio (SDAR) favorite missing and replaced with a ?2500? status.
Intermittent Bluetooth connection on Android equipped device with software 9.0
Popping sound or crackling noise from the audio system while in use.
Inconsistent Bluetooth connectivity for Android based operating systems following an Android software update to PIE 9.
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The concern will only affect New Low line Infotainment (NLI) systems
Intermittent Bluetooth connection on Android equipped device with software 9.0
Popping sound or crackling noise from the audio system while in use.
When carrying out the Pre Delivery Inspection routine using Pathfinder the e-call button may not illuminate and/or ?SOS...
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is not available? displayed on the instrument Cluster? due to activation failure.
Following a software update or an attempt to update the InControl Touch Pro system, one of the conditions listed below...
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has been identified: InControl Touch Pro system constantly restarting Voice / Speech concern Navigation concern Live and Web Browser concern System Language concern
When carrying out the Pre Delivery Inspection routine using Pathfinder the e-call button may not illuminate and/or ?SOS...
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is not available? displayed on the instrument Cluster? due to activation failure.
Certain Land Rover vehicles within the listed Affected Vehicle Range require an update to the infotainment software to...
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make sure customers receive their new vehicles with the latest infotainment features and enhancements. This program does not apply to any vehicle already registered and in use, either with the retailer or customer. Any vehicle already in use may continue to be driven and any repair instructions deemed necessary will be communicated through a separate Field Action or Technical Bulletin.
Certain Land Rover vehicles within the listed Affected Vehicle Range require an update to the infotainment software to...
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make sure customers receive their new vehicles with the latest infotainment features and enhancements.
Following a software update or an attempt to update the InControl Touch Pro system, one of the conditions listed below has been identified: 1.
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InControl Touch Pro system constantly restarting 2. Voice / Speech concern 3. Navigation concern 4. Live and Web Browser concern 5. System Language concern
?SOS Limited Functionality? warning is displayed on the IC (Instrument Cluster along with Diagnostic Trouble Code (DTC)...
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U3000-49 logged in the TCU (Telematics Control Unit). SOS Limited Functionality may affect the TCU's ability to support the ECall function when required by the customer.
Customers may complain that the Wireless Head Phones for Dual Screen View or Rear Seat Entertainment are inoperative.
?SOS Limited Availability? warning is displayed on the IC (Instrument Cluster along with Diagnostic Trouble Code (DTC)...
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U3000-49 logged in the TCU (Telematics Control Unit).
Issue: When updating the AHU, if procedure not followed correctly on Symptom Driven Diagnostics (SDD) tool or...
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Pathfinder, the vehicle may be displayed as either Discovery, Discovery Sport or XF on mobile devices connected via Bluetooth. This affects the InControl Touch Update only.
Hood open' Warning Message Displayed On Instrument Cluster
Issue: Apple devices with OS version 11.0 to 11.4 is paired/connected to secondary device using a USB cable or...
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Bluetooth the user may experience a connectivity issues.
Jaguar Land Rover released Pathfinder 195 on 11th October and Symptom Driven Diagnostics (SDD) 154.05 on 8th October.
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As part of our continued efforts in increasing our customer experience, the release contains the latest InControl software containing significant improvements and enhancements to the system and its stability. Please refer to the latest release notes on TOPIx to understand the fixes that are included within this release. You are reminded that the InControl Touch Pro/ Duo Infotainment Master Controller (IMC) and Infotainment Slave Controller (ISC) software should not be updated unless related to a reported customer concern.
When carrying out the Pre Delivery Inspection routine using Pathfinder the e-call button may not illuminate and/ or SOS...
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is not available? displayed on the instrument Cluster? due to activation failure.
During a Bluetooth call, an interference/screech/popping noise may be heard.
Customers may complain that the Wireless Head Phones for Dual Screen View or Rear Seat Entertainment are inoperative.
"SOS Limited Availability" warning is displayed on IC (Instrument Cluster along with Diagnostic Trouble Code (DTC)...
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U3000-49 logged in the TCU (telematics Control Unit)).
Issue: Customers may complain that the Wireless Head Phones for Dual Screen View or Rear Seat Entertainment are...
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inoperative
ISSUE: Jaguar Land Rover has identified concerns that affects the update of the Infotainment Master Controller (IMC)...
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.The concern occurs when updating to phase 4.0 using PATHFINDER 180
Issue: Apple devices with OS version 11.0 to 11.4 is paired/connected to secondary device using a USB cable or...
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Bluetooth the user may experience a connectivity issues.
"SOS Limited Availability" warning is displayed on Instrumental Cluster.
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Issue is Caused due the TCU (Telematics Cobntrol Unit) not receiving Global Positioning System (GPS) message within a specified time frame.
Issue: Customers may complain that the Wireless Head Phones for Dual Screen View or Rear Seat Entertainment are...
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inoperative
ISSUE: Jaguar Land Rover has identified concerns that affects the update of the Infotainment Master Controller (IMC)...
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.The concern occurs when updating to phase 4.0 using PATHFINDER 180
Hood open' Warning Message Displayed On Instrument Cluster
Issue: Apple devices with OS version 11.0 to 11.4 is paired/connected to secondary device using a USB cable or...
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Bluetooth the user may experience a connectivity issues.
Issue: Apple devices with OS version 11.0 to 11.4 is paired/connected to secondary device using a USB cable or...
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Bluetooth the user may experience a connectivity issues.
Hood open' Warning Message Displayed On Instrument Cluster
Issue: Apple devices with OS version 11.0 to 11.4 is paired/connected to secondary device using a USB cable or...
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Bluetooth the user may experience a connectivity issues.
Issue: When carrying out the Pre Delivery Inspection routine using Pathfinder the e-call button may not illuminate...
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and/ or ?SOS is not available? displayed on the instrument Cluster? due to activation failure.
Issue: This SSM is for a ?No Audio? symptom on the Meridian Surround Sound System.
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The surround sound system can be recognised in the Audio Settings menu. If you have a Meridian Surround Sound System then you will be able to see the surround sound modes as shown in the yellow box in ?Attachment 1?.
Issue: When in a radio function such as FM, AM, DAB/HD the following behaviour is seen: When making a selection using...
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left or right tune soft key buttons or when selecting an alternative radio band (ie trying to change from FM to DAB) there is no response from touch screen and audio output remains distorted. The DTC B14D3-96 may also be stored in the Infotainment Master Controller (IMC) suggesting a radio tuner component internal failure.
Issue: The wrong component maybe replaced when troubleshooting Bluetooth connectivity in car.
Issue: In some cases, vehicle functionality concerns have been identified which either prevent the software update to...
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the InControl Touch Pro system, or cause system functionality concerns after the infotainment system was successfully updated.
Issue: In some cases, vehicle functionality concerns have been identified which either prevent the software update to...
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the InControl Touch Pro system, or cause system functionality concerns after the infotainment system was successfully updated.
After selecting Reverse (R), the Rear View Camera (RVC) image displayed on the Touchscreen may appear misted or foggy.
A Customer may report the ambient air temperature display is incorrect.
Issue: Unexpected noise from Head-Up Display (HUD)
Issue: In some cases, vehicle functionality concerns have been identified which either prevent the software update to...
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the InControl Touch Pro system, or cause system functionality concerns after the infotainment system was successfully updated.
In response to customer feedback on the performance of the InControl Touch Pro? system, Jaguar Land Rover has developed...
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a software upgrade designed to enhance/introduce the following features and functions: ? Introduction of text message capability to the InControl Touch Pro? system. ? Navigation screen supports switching between 'Night' and 'Day' mode. ? User able to synchronize the locations between the InControl Application (ICA) and the vehicle navigation system. ? Improved Bluetooth connectivity. ? 'Camera System Not Available, Consult Your Dealer' pop-up message displayed when selecting reverse (R). ? Screen blank when restarting the vehicle after an immediate shut-down. ? 'DVD Disc Error' is displayed on the Touchscreen (TS) after a Digital Versatile Disc (DVD) is inserted.
Buzz/Warble noise heard by the recipient of a Bluetooth phone call.
Issue: In some cases vehicles that have been updated to InControl Touch Pro version 17C4, the infotainment system can no...
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longer process voice inputs or outputs. Common symptoms are reported as: Voice commands are not recognized. Voice output such as spoken navigation guidance is inoperative.
During a Bluetooth call, an interference/screech/popping noise may be heard.
The ambient air temperature display may not be correct.
In response to customer feedback on the performance of the InControl Touch Pro? system, Jaguar Land Rover has developed...
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a software update designed to enhance the robustness of the following features and functions on a limited number of vehicles within the listed Affected Vehicle Range: - System unable to read Compact Discs (CD) and/or Digital Versatile Discs (DVD), with an error message may be displayed on the Touchscreen. - Touchscreen does not refresh. - Touchscreen fails to reboot after recently being turned OFF. - CD folder names are titled incorrectly as random numbers and the audio track identification numbers are displayed in the incorrect order. - Media Player - when ripping CDs to the Solid State Drive (SSD), the files are stored and playback is in the order that they are ripped in and not sequential by track ID. - No sound while operating the Global Navigation Satellite System (GNSS) with the Touchscreen. - Voice - poor performance. - Internet - no response.
Engine
90 bulletinsLow coolant light on or smell of coolant from engine area.
Low coolant light on or smell of coolant from engine area.
After thermostat replacement, the instrument cluster says that the engine is overheating while driving.
Customer reports lack of power and/or check engine light on.
Engine knocking noise post service engine replacement - incorrect fuel injector installation.
Amber Malfunction Indicator Lamp (MIL) Displayed Engine May Not Start With Multiple DTCs Present
Customer reports, Engine Light is on and engine running rough.
Customer reports, Engine Light is on and poor cabin heating.
CHECK ENGINE (AMBER) AND POOR CABIN HEATING
Vehicle will have a lack of power, drivability issues, and possible check engine light on.
Vehicle will have a lack of power, drivability issues, and possible check engine light on.
The engine Malfunction Indicator Lamp (MIL) may be illuminated.
Seat Power Height Adjustment Motor Inoperative
Seat Power Fore/Aft Motor Inoperative
Seat Recliner Motor Inoperative
Timing chain replacement VVT Service Part Incorrectly Boxed
Customer States engine runs rough with MIL illuminated.
Customer states check engine light is illuminated.
Customer States engine runs rough with MIL illuminated.
Check Engine MIL illuminated
Driveability flat spots; - Malfunction Indicator Lamp (MIL) illuminated with Variable Camshaft Timing (VCT) Diagnostic...
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Trouble Code(s) (DTC) stored in the Powertrain Control Module (PCM); Increased induction noise while driving; and/or a small reduction in performance.
Check Engine MIL
Check Engine MIL
To prevent premature wear, a resulting MIL and a possible no start, all affected vehicles require the replacement of...
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variable camshaft timing (VCT) solenoids on both intake an exhaust.
To prevent premature wear, a resulting MIL and a possible no start, all affected vehicles require the replacement of...
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variable valve timing (VVT) solenoids on both intake an exhaust.
The engine is running rough.
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There is a hesitation. The Check Engine MIL goes on and off. There is a noise on startup.
VARIABLE CAMSHAFT TIMING (VCT) SOLENOIDS
Variable Camshaft Timing (VCT) Solenoids
Variable Camshaft Timing (VCT) Solenoids
The engine fan runs excessively.
To prevent premature wear, a resulting MIL and a possible no start, all affected vehicles require the replacement of...
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variable camshaft timing (VCT) solenoids on both intake an exhaust.
To prevent premature wear, a resulting MIL and a possible no start, all affected vehicles require the replacement of...
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variable camshaft timing (VCT) solenoids on both intake an exhaust.
The Check Engine Lamp is illuminated.
To prevent premature wear, a resulting MIL and a possible no start, all affected vehicles require the replacement of...
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variable valve timing (VVT) solenoids on both intake an exhaust.
There is a squeak from the engine at startup or shut down.
The engine fan will run sometimes after the engine is shut off.
The Check Engine MIL is on.
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There is a lack of power from the engine.
There is a loud noise from the front of the vehicle.
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The Check Engine MIL is on.
The Malfunction Indicator Lamp (MIL) is illuminated on the Instrument Panel Cluster (IPC) with reduced engine performance.
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Further investigation has shown that Diagnostic Trouble Code(s) (DTC) P2170-11 is stored in the Powertrain Control Module (PCM).
The Check Engine MIL is on.
InControl Remote App does not update vehicle location or show correct vehicle status.
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Remote features (e.g.: Remote Engine Start, Beep and Flash, Remote Lock/Unlock etc.) do not work. The Telematics Control Unit (TCU) unable to communicate with Telematics Service Provider due to curl library error.
The Check Engine MIL is on.
The MIL is illuminate on the IPC with reduced engine performance.
The Check Engine MIL is on.
The Check Engine MIL is on.
The Check Engine MIL is on.
The variable coolant pump shroud is sticking causing electronic cooling fan to run at 100% duty cycle and/or illuminate...
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the Check Engine MIL.
The Check Engine MIL is on.
The Check Engine Light is on.
The transmission fault message is displayed in the instrument cluster.
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The Check Engine Lamp is on.
The engine idle is unstable.
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The Check Engine Lamp is on.
The engine fan is making a lot of noise.
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The engine fan runs after I turn the car off.
The Check Engine Lamp is on.
The tire valve stem is broken or cracked.
The engine fan is making a lot of noise.
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The engine fan runs after I turn the car off.
The engine fan is making a lot of noise.
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The engine fan runs after I turn the car off.
The Check Engine Lamp is on.
The engine fan is making a lot of noise.
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The engine fan runs after I turn the car off.
The check engine lamp is illuminated
The Check Engine Lamp is on.
The Check Engine Lamp is on.
The Check Engine Lamp is on.
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DTC P2170-11 is stored in the PCM. The active exhaust valve can be heard to operate during start.
The Check Engine Lamp is illuminated and DTC P2170-11 is stored in the PCM.
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A Restricted Performance message may also be reported.
The Check Engine Lamp is illuminated and DTC P2170-11 is stored in the PCM.
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A Restricted Performance message may also be reported.
Malfunction Indicator Lamp (MIL) illuminated.
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DTC P242B-64 logged in Powertrain Control Module (PCM).Issue applies to AJ20-D4 engine only.
Malfunction Indicator Lamp (MIL) illuminated.
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DTC P242B-64 logged in Powertrain Control Module (PCM).Issue applies to AJ20-D4 engine only.
Malfunction Indicator Lamp (MIL) illuminated.
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DTC P242B-64 logged in Powertrain Control Module (PCM).Issue applies to AJ20-D4 engine only.
Seat height operates in increments and seat memory function will not work after replacement of seat height motor.
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Diagnostic Trouble Code (DTC) B1B87-31, stored in Driver Seat Module (DSM) or Passenger Seat Module (PSM) Note that the seat height motor is supplied as part of the cushion sub-assembly or motor sub-assembly (depending on model)
The engine MIL (Malfunction Indicator Lamp) may be illuminated with DTC (Diagnostic Trouble Code) P0191-85 stored in...
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the Powertrain Control Module (PCM).
Seat height operates in increments and seat memory function will not work after replacement of seat height motor.
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Diagnostic Trouble Code (DTC) B1B87-31, stored in Driver Seat Module (DSM) or Passenger Seat Module (PSM) Note that the seat height motor is supplied as part of the cushion sub-assembly or motor sub-assembly (depending on model)
The engine MIL (Malfunction Indicator Lamp) may be illuminated with DTC (Diagnostic Trouble Code) P0191-85 stored in...
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the Powertrain Control Module (PCM).
The Check Engine Lamp is illuminated
The Check Engine Lamp is on.
A rattle noise may be evident from the engine compartment and/or the engine MIL (Malfunction Indicator Lamp) may be...
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illuminated on the Instrument Cluster. Upon further investigation, Diagnostic Trouble Codes (DTCs) P052A-00, P0011-71, and/or P000A-00 are found stored in the Powertrain Control Module (PCM).
A customer may report oil leaking from the front of the vehicle, the issue may also be detected during routine servicing or inspections.
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Upon further investigation oil is found to be leaking from the interface of the PTU and the automatic transmission.
An issue has been identified on certain vehicles within the listed Affected Vehicle Range where the recorded engine serial number may not be correct.
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The engine serial number is required for systems use, including vehicle import and registration, and if not correct may cause import, registration, and/or in-use inspection issues.
Issue: Ingenium engine oil level shows a lower reading than the maximum mark on the oil level indicator.
A customer may complain of a Check Engine Lamp illumination or poor engine performance
A Customer may report the Check Engine Lamp is illuminated.
Issue: Ingenium engine oil level shows a lower reading than the maximum mark on the oil level indicator.
A customer may complain of a Check Engine Lamp illumination or poor engine performance
An issue has been identified on certain vehicles within the listed Affected Vehicle Range where the recorded engine serial number may not be correct.
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The engine serial number is required for systems use, including vehicle import and registration, and if not correct may cause import, registration, and/or in-use inspection issues.
A Customer may report the Check Engine Lamp is illuminated.
An issue has been identified on certain vehicles within the listed Affected Vehicle Range where the recorded engine serial number may not be correct.
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The engine serial number is required for systems use, including vehicle import and registration, and if not correct may cause import, registration, and/or in-use inspection issues.
A customer may complain of a check engine lamp in the instrument cluster and/or poor engine performance
Issue: Oil leakage from the joint of 9 HP transmission and front differential following a repair in and around the...
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Transmission internal differential right output half shaft.
A potential issue has been identified on a limited number of vehicles within the listed Affected Vehicle Range where the...
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direct pressure sensing valve within the Air Conditioning (A/C) compressor becomes stuck and cannot respond to changing demands for A/C compressor displacement. The vehicle continues to operate; however, the function of the climate system is compromised by the failure mode. The customer may report a number of symptoms: cycling temperature within the passenger compartment, too cold, too hot, and/or odor ingress.
A potential issue has been identified on a limited number of vehicles within the listed Affected Vehicle Range where the...
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direct pressure sensing valve within the Air Conditioning (A/C) compressor becomes stuck and cannot respond to changing demands for A/C compressor displacement. The vehicle continues to operate; however, the function of the climate system is compromised by the failure mode. The customer may report a number of symptoms: cycling temperature within the passenger compartment, too cold, too hot, and/or odor ingress.
A customer may complain of a Check Engine Lamp or Restricted Performance Message.
A rattle noise may be evident from the engine compartment and/or the engine Malfunction Indicator Lamp (MIL) may be...
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illuminated on the Instrument Cluster. Upon further investigation, Diagnostic Trouble Codes (DTCs) P052A-00, P0011-71, and/or P000A-00 are found stored in the Powertrain Control Module (PCM).
Electrical
64 bulletinsLeaking windshield that caused the water ingress on the electrical component.
Powertrain Control Module (PCM) Software Update
Startup battery keeps draining / Vehicle will not start
Battery low warning displayed on instrument cluster and/or no-start
Battery low warning displayed on instrument cluster and/or no-start.
Customer reports of 12V battery issues.
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These range from battery low warning displayed to no-start.
CHASSIS CONTROL MODULE (CHCM) SUSPENSION WARNING ON CLUSTER
Customer reports numerous concerns, such as low battery warning message on startup, or vehicle will not start after...
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sitting.
A Powertrain Control Module (PCM) software diagnostic monitoring routine contains a software error.
4X4I SCREEN The screen will show the correct pitch and roll angle of the vehicle APPLE CARPLAY Turn by turn voice...
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guidance will now work in Apple CarPlay Maps INSTRUMENT PANEL CLUSTER CONTROL MODULE B (IPCB) When playing FM radio source the IPCB will no longer show a Gray background COMPASS VIEW The north indicator "N" in compass view will be updated when there is a theme change HOTSPOT CONNECTIVITY Improved stability of Hotspot functionality DVD Improved stability of DVD functionality ELECTRIC VEHICLE (EV) CHARGING Charging port will flash green instead of blue when charging MEDIA PLAYER Album art is now available in media library STEERING WHEEL CONTROLS Improved stability of Steering wheel control functionality after using rear media feature REAR SEAT ENTERTAINMENT (RSE) Video can now be played on both rear screens at the same time In the rear right screen, the text for passenger and driver seats are no longer swapped in German SELF-LEARNING CAR Improved stability of self learning car mode SETTINGS In the Chattanooga region in USA near the Eastern/Central time zone border the infotainment time is now no longer 1 hour behind in Auto mode Telematic Control Unit Module (TCU) installation popup will no longer display message in English while the language is set to Chinese SYSTEM Improved stability on start up TIMED CLIMATE Timed climate icon will no longer appear on Interactive Display Module 'A' (IDMA) while vehicle is in motion
Head Lamp Module DTCs - A customer may report a lamp fault displays on the message center.
Interactive Control Display Module (ICDM) - Purple Line Flickering
Customer experiences, Low battery message on the Instrument Panel, and is unable to start the vehicle.
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No associated DTCs flagged.
Customer experiences, Low battery message on the Instrument Panel, and is unable to start the vehicle.
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No associated DTCs flagged.
When attempting to complete the Replace ECU application for the Occupant Classification System Module (OCS) the application fails.
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The error message The following error was encountered: is displayed to the user.
Customer reports that the vehicle will not start or has a low battery warning on the cluster.
Quiescent battery drain due to TCU module.
There are multiple issues in regards to the manufacturing process of the Image Processing Module A from the supplier...
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Bosch, or the Central Configuration learn in.
Customer experiences, Low battery message on the instrument panel, and is unable to start the vehicle.
Customer experiences, Low battery message on the instrument panel, and is unable to start the vehicle.
Issue: After replacement of the Restraints Control Module (RCM) the DTC's that follow are stored within the RCM: ...
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B0002-13 (Driver's Front Airbag stage 2 - open circuit) B0005-56 Collapsible Steering Column Deployment Control Invalid / Incompatible Configuration
Degradation of the primary catalytic converter.
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The DTC P0420-00 stored in the PCM indicates the primary catalyst is not operating at an optimal level.
After an Infotainment Master Control Module (IMC) software update: Phone will not connect via Bluetooth, Voice commands...
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no longer work
During Pre Delivery Inspection (PDI) it may not be possible to activate the Telematics Control Module (TCU) or customers...
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may complain that SOS Limited Functionality is displayed on the Instrument Cluster (IC). Both scenarios will be accompanied with Diagnostic Trouble Code (DTC) U2109-09 (Back up Battery Component Failures) stored in the TCU.
Repeated flat battery reported but measured quiescent current drain within the expected range (< 30 mA)
Following a successful update to InControl Touch Pro 18D using PATHFINDER, the parts look up table for the Infotainment...
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Master Controller (IMC) may show that the module is still not up to date.
Vehicles may exhibit a no start complaint due to a repetitive intermittent flat battery.
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Initial diagnosis shows no fault found or no measurable quiescent drain.
After an Infotainment Master Control Module (IMC) software update: Phone will not connect via Bluetooth Voice commands...
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no longer work
After replacement of the Restraints Control Module (RCM) the DTC B0002-13 (Driver's Front Airbag stage 2 - open circuit)...
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is stored within the RCM.
A customer may raise a concern with the Malfunction Indicator Lamp Illuminated on the instrument cluster with no driveability concern.
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During interrogation DTC?s P054A-00, P0014-71, P000B-00 and/or P0341-00 and P054A-00 will be stored within the Powertrain Control Module (PCM).
Following a successful update to InControl Touch Pro 18D using PATHFINDER, the parts look up table for the Infotainment...
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Master Controller (IMC) may show that the module is still not up to date.
Vehicles may exhibit a no start complaint due to a repetitive intermittent flat battery.
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Initial diagnosis shows no fault found or no measurable quiescent drain.
After an Infotainment Master Control Module (IMC) software update: Phone will not connect via Bluetooth Voice commands...
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no longer work
After replacement of the Restraints Control Module (RCM) the DTC B0002-13 (Driver's Front Airbag stage 2 - open circuit)...
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is stored within the RCM.
A customer may raise a concern with the Malfunction Indicator Lamp Illuminated on the instrument cluster with no driveability concern.
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During interrogation DTC?s P054A-00, P0014-71, P000B-00 and/or P0341-00 and P054A-00 will be stored within the Powertrain Control Module (PCM).
When attempting to complete the ?Replace ECU? Body Control Module (BCM) application within PATHFINDER, the user may...
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notice that PATHFINDER does not respond even though the ?Replace ECU? button has been selected.
This may be caused by an incorrect PCM Calibration causing a false flag of the DTC.
During Pre Delivery Inspection (PDI) it may not be possible to activate the Telematics Control Module (TCU) or customers...
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may complain that SOS Limited Functionality is displayed on the Instrument Cluster (IC). Both scenarios will be accompanied with Diagnostic Trouble Code (DTC) U2109-09 (Back up Battery Component Failures) stored in the TCU.
A customer may report one or more Body Control Module (BCM) outputs not functioning.
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Examples of these may include: Exterior lighting, Interior lighting, Sun roof blinds, Steering Wheel Adjust, Eco stop start etc... One or more of these symptoms may be accompanied by DTC U1000-00 (Solid State Driver Protection Active - Driver Disabled) present in the BCM. If DTC U1000-00 is not present in the BCM do not continue with this SSM. Continue to diagnose and repair the inoperative BCM output as necessary using Topix as a guide.
A customer may raise a concern with the Malfunction Indicator Lamp Illuminated on the instrument cluster with no driveability concern.
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During interrogation DTC?s P054A-00, P0014-71, P000B-00 and/or P0341- 00, P054A-00, P0303-00 and P0302-00 will be stored within the Powertrain Control Module (PCM).
A customer may raise a concern with the Malfunction Indicator Lamp Illuminated on the instrument cluster with no driveability concern.
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During interrogation DTC?s P054A-00, P0014-71, P000B-00 and/or P0341- 00, P054A-00, P0303-00 and P0302-00 will be stored within the Powertrain Control Module (PCM).
The customer reports reduced performance with P0191-85 observed in the PCM.
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This may or may not also illuminate the MIL. DTCs P168F-00, P2178-00, or P144C-00 may be stored also.
Issue: The customer reports reduced performance with P0191-85 observed in the PCM.
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This may or may not also illuminate the MIL.
Issue: The customer reports a MIL and P144C-00 is observed in the PCM.
The customer reports reduced performance with P0191-85 observed in the PCM.
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This may or may not also illuminate the MIL. DTCs P168F-00, P2178-00, or P144C-00 may be stored also.
Issue: The customer reports reduced performance with P0191-85 observed in the PCM.
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This may or may not also illuminate the MIL. DTCs P168F-00, P2178-00, or P144C-00 may be stored also.
A 'Hood open' message may be displayed on the Instrument Cluster (IC) or the security system status indicator may give...
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an audible warning to indicate that the hood is not latched correctly. Upon further inspection, the hood is correctly latched.
Issue: The customer reports reduced performance with P0191-85 observed in the PCM.
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This may or may not also illuminate the MIL. DTCs P168F-00, P2178-00, or P144C-00 may be stored also.
Issue: Following what appears to be a successful software update to the Remote Function Actuator (RFA) or replacement...
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module using Pathfinder or Symptom Driven Diagnostics (SDD) the module appears to be unresponsive to any further diagnostic commands or smart key remote operation.
Issue: The customer reports reduced performance with P0191-85 observed in the PCM.
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This may or may not also illuminate the MIL. DTCs P168F-00, P2178-00, or P144C-00 may be stored also.
A 'Hood open' message may be displayed on the Instrument Cluster (IC) or the security system status indicator may give...
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an audible warning to indicate that the hood is not latched correctly. Upon further inspection, the hood is correctly latched.
Issue: The customer reports reduced performance with P0191-85 observed in the PCM.
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This may or may not also illuminate the MIL. DTCs P168F-00, P2178-00, or P144C-00 may be stored also.
Issue: The customer reports reduced performance with P0191-85 observed in the PCM.
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This may or may not also illuminate the MIL.
Issue: The customer reports a MIL and P144C-00 is observed in the PCM.
Issue: Following what appears to be a successful software update to the Remote Function Actuator (RFA) or replacement...
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module using Pathfinder or Symptom Driven Diagnostics (SDD) the module appears to be unresponsive to any further diagnostic commands or smart key remote operation.
Issue: The customer reports reduced performance with P0191-85 observed in the PCM.
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This may or may not also illuminate the MIL.
Issue: The customer reports a MIL and P144C-00 is observed in the PCM.
Issue: A customer may report that intermittently a ?Low battery warning? message is displayed on the Instrument Cluster...
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message centre, when the vehicle ignition is switched on after the vehicle has been parked overnight. In addition a clicking noise may be heard from the Rear Junction Box when the ignition is switched on.
Issue: The Touch Screen (TS) also known as Front Control Display Interface Module (FCDIM) or High Level Display Front...
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(HLDF) on occasions may fail to download software correctly resulting in no communications with the module and blank screen.
Issue The technician may notice that the All Terrain Control Module (ATCM) shows offline within the ECU diagnostics menu, of Pathfinder.
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The concern prevents the technician from using Pathfinder to diagnose or rectify concerns with the ATCM
In the event that a SRS firing circuit is found to be damaged, please refer to SCN JLRP00128 and TOPIx (workshop manual...
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section 418-02 - Description and Operation ? Diagnosis and Testing) for the updated wiring repair standard and guidelines.
A 'Hood open' message may be displayed On the Instrument Cluster (IC) or the security system status indicator may give...
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an audible warning to indicate that the hood is not latched correctly. Upon further inspection, the hood is correctly latched.
Customers report the ECO Stop/Start is not working.
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Retailers are testing the primary battery using the Midtronics EXP-1080 tester which is reporting the battery is serviceable. The vehicle then returns with the same Customer concern of ECO Stop/Start inoperative. If a Midtronics GRX-3080 is used, the primary battery fails the test. Replacement of the primary battery resolves the concern.
Issue: At PDI or at normal service, the dealer may find DTC - U3000 - 49 Control Module internal electronic failure *...
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recorded in the Side Object Detection Left (SODL) or Side Object Detection Right(SODR) without any customer impact on the Blind Spot Monitor features.
Body & Paint
44 bulletinsFront / Rear Door Latch - Silicon Contamination Causing Doors To Not Operate As Expected
A customer may report that the windshield wipers stop up on the windshield when turned off.
A customer may report that the front or rear door latch does not operate as expected.
A customer may report that the front or rear door latch does not operate as expected.
Water Leak from Windshield
Cosmetic microcracking / surface cracks may be visible on the inside of the tailgate in the area of the hinge.
Situation: The hands-free tailgate may unintentionally open during or after periods of rain (or similar occasions where...
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water has been applied to the rear of the vehicle) when the Smart Key is within 1.2m of the tailgate.
The front bumper cover may crack where it meets the front fender.
Rear bodyside lamps are cracked/broken around the edge of the lens.
RESCINDED - Windshield Wiper Noise / Judder / Streak - RESCINDED
The Malfunction Indicator Lamp (MIL) is illuminated on the Instrument Panel Cluster (IPC) with a small loss in...
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performance and reduction in accelerator response.
The Malfunction Indicator Lamp (MIL) is illuminated on the Instrument Panel Cluster (IPC) with a small loss in...
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performance and reduction in accelerator response.
Customers may report the removable recovery panel is loose incorrectly aligned.
Customers may report the removable recovery panel is loose incorrectly aligned.
A Customer may complain of one or more Smart Keys not working as expected with the vehicle.
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This could include: ?Smart Key not found? message on the Instrument Cluster ?Smart Key not recognised? message on the Instrument Cluster ?Smart Key deactivated? message on the Instrument Cluster Failure to unlock or lock all the doors when operating the Smart Key Poor range of the Smart key when operated.
Retailers are reporting that the front and rear tow hook covers / bumper trims received with new vehicles at PDI appear...
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to be the wrong spec / colour for the vehicle.
Retailers are reporting that the front and rear tow hook covers / bumper trims received with new vehicles at PDI appear...
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to be the wrong spec / colour for the vehicle.
Issue: A customer may express one of the following concerns with the tailgate: Functionality ? difficult to open/close.
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Contact between the tailgate and other panels resulting in paint rub. Damaged tailgate latch cover and/or striker.
Issue: A customer may express one of the following concerns with the tailgate: Functionality ? difficult to open/close.
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Contact between the tailgate and other panels resulting in paint rub. Damaged tailgate latch cover and/or striker.
Issue: Customers may report that the Powerfold Door Mirrors will not Powerfold or are loose -See attached movie file...
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which demonstrates the issue.
Issue: Exterior rear view mirrors are being replaced unnecessarily.
Issue: Customers are reporting that the folding Convertible Top (Roof) is not operating.
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They may also report an error message "Top is not locked, less than 50km/h drive". This error has been observed during static position and whilst moving.
Issue: Side doors are being replaced in Service without the correct level of repair and as such, the customer may report...
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that the door(s) sound different (rings) when compared to the other original factory fitted doors.
Issue: Customer may express concern with the tailgate: Functionality ? difficult to open/close.
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Contact between the tailgate and other panels resulting in paint rub. Damaged tailgate latch cover and/or striker.
Issue: Range Rover Evoque tailgate latch covers are damaged for various reasons.
Issue: Range Rover Evoque tailgate latch covers are damaged for various reasons.
Issue: A customer may express one of the following concerns with the tailgate: Functionality ? difficult to open/close.
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Contact between the tailgate and other panels resulting in paint rub. Damaged tailgate latch cover and/or striker.
Issue: A customer may express one of the following concerns with the tailgate: Functionality ? difficult to open/close.
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Contact between the tailgate and other panels resulting in paint rub. Damaged tailgate latch cover and/or striker.
Issue: Customers may report that the Powerfold Door Mirrors will not Powerfold or are loose -See attached movie file...
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which demonstrates the issue.
Issue: Exterior rear view mirrors are being replaced unnecessarily.
Issue: Customers are reporting that the folding Convertible Top (Roof) is not operating.
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They may also report an error message "Top is not locked, less than 50km/h drive". This error has been observed during static position and whilst moving.
Issue: Side doors are being replaced in Service without the correct level of repair and as such, the customer may report...
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that the door(s) sound different (rings) when compared to the other original factory fitted doors.
Issue: Customer may express concern with the tailgate: Functionality ? difficult to open/close.
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Contact between the tailgate and other panels resulting in paint rub. Damaged tailgate latch cover and/or striker.
Issue: Range Rover Evoque tailgate latch covers are damaged for various reasons.
Issue: Range Rover Evoque tailgate latch covers are damaged for various reasons.
Issue: A customer may express one of the following concerns with the tailgate: Functionality ? difficult to open/close.
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Contact between the tailgate and other panels resulting in paint rub. Damaged tailgate latch cover and/or striker.
Issue: A customer may express one of the following concerns with the tailgate: Functionality ? difficult to open/close.
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Contact between the tailgate and other panels resulting in paint rub. Damaged tailgate latch cover and/or striker.
Issue: Customers are reporting a door rattle from one or more doors.
Issue: It may be found that the rear window washer jets have no function, despite proper operation of the windshield...
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washer pump and fluid being present in the reservoir.
On vehicles with body color emergency key barrel covers, the cover in the driver's door exterior handle may become...
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adrift.
Issue: Warranty claims have been submitted for panoramic glass roofs when there is evidence of external impact damage.
Issue: Tunescan does not operate, scrolling window animation is constantly running.
The rear left and/or right door window(s) may not close and/or the window(s) appear to be dislodged/jammed.
Situation: The face of the Smart key handset may peel away from the handset main body or the handset case may be...
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bulging.
Brakes
17 bulletinsThere have been several FRED submissions for a customer allegation of brake judder/vibration.
There have been several FRED submissions for a customer allegation of a brake noise concern.
There have been several FRED submissions for a customer allegation of a rear brake warning being illuminated on the...
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instrument cluster.
EPB (Emergency Park Brake) is applied and will not release.
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The EPB applied light is not on. The ABS (Anti-lock braking system), DSC (Dynamic stability Control) and brake warning lights are on. The "Autonomous Emergency Braking not available" message is displayed.
EPB (Emergency Park Brake) is applied and will not release.
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The EPB applied light is not on. The ABS (Anti-lock braking system), DSC (Dynamic stability Control) and brake warning lights are on. The "Autonomous Emergency Braking not available" message is displayed.
The IC displays the incorrect translation for the 'Deactivated Park Brake' warning message, in the French language...
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setting only..
Automatic Emergency Braking not available.
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Forward Alert not available. Emergency Lane Keeping not available.
Automatic Emergency Braking not available.
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Forward Alert not available. Emergency Lane Keeping not available
Automatic Emergency Braking not available.
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Forward Alert not available. Emergency Lane Keeping not available.
Automatic Emergency Braking not available.
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Forward alert not available. Emergency Lane Keeping not available.
Automatic Emergency Braking Not Available in Instrument Pack
Automatic Emergency Braking not available.
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Forward alert not available. Emergency Lane Keeping not available.
On vehicles with a partial Thin Film Transistor (TFT) Instrument Cluster (IC) only, the French language translation of...
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the 'Deactivated Park Brake' message may be incorrect.
Corrosion may be evident on the rear brake discs, which may also be accompanied by a grinding noise and/or...
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vibration/judder while braking
Customers may observe a variety of noises during normal vehicle operation that emanate from the wheel / brake disc area of the vehicle.
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EPQR & TA data provided by retailers to date, shows a varied range of conditions (environmental, drive cycle and road type) that may initiate the known noises. Although the noises do not, in most cases, indicate a degradation in functionality or braking performance, they may lead to customer dissatisfaction and unscheduled retailer visits for repair action. Note: Off road use of the vehicle is not categorised in the communication due to the extended range of parameters and conditions that the vehicle operate at. Defining and describing brake noises is proven to be difficult through our different languages and terminology. In the ?Solutions? section below, there are noise descriptions and Technical Service Bulletins references to aid the repair selection. See ?Action? for further guidance.
Customers may observe a variety of noises during normal vehicle operation that emanate from the wheel / brake disc area of the vehicle.
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EPQR & TA data provided by retailers to date, shows a varied range of conditions (environmental, drive cycle and road type) that may initiate the known noises. Although the noises do not, in most cases, indicate a degradation in functionality or braking performance, they may lead to customer dissatisfaction and unscheduled retailer visits for repair action. Note: Off road use of the vehicle is not categorised in the communication due to the extended range of parameters and conditions that the vehicle operate at. Defining and describing brake noises is proven to be difficult through our different languages and terminology. In the ?Solutions? section below, there are noise descriptions and Technical Service Bulletins references to aid the repair selection. See ?Action? for further guidance.
A noise from front brake system during light brake pedal application may be evident, mostly from cold start in colder...
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ambient temperatures and typically does not re-occur after the brakes have warmed up.
HVAC & Climate
15 bulletinsThe Air Conditioning compressor (AC) fails to run causing warm air to come out of the vents.
A customer may report the air conditioning system is not cooling properly.
A customer may report the air conditioning system is not cooling properly.
A customer may report the air conditioning system is not cooling properly.
A customer may report the air conditioning system is not cooling properly.
An issue has been identified on certain vehicles within the listed Affected Vehicle Range where under certain user...
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scenarios the following may be experienced: ? Displayed ambient air temperature lower than expected ? Excessive heating of the passenger compartment at the beginning of the journey ? Unintentional activation of heated windshield and rear window ? Incorrect operation of climate control system
One or more of the following Air Conditioning (A/C) system symptoms may be evident: ? Vent temperatures 'cycle'...
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(blowing warm and then cold); ? Windshield, rear window, and/or door windows mist up in cool (15C or lower) ambient temperatures; ? Poor cooling performance of the Air Conditioning (A/C) system; and/or ? Warm, damp or musty smells coming from the vents.
A customer may report that the HVAC blower is not operating after the vehicle has been parked for several days.
A customer may report the air conditioning system is not cooling properly.
Air Conditioning operating Intermittently.
A lack of cooling from the Air Conditioning (A/C) system may be evident.
Customers are reporting poor air conditioning performance which retailers are subsequently diagnosing as due to a faulty...
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air conditioning compressor.
Issue: Any issue affecting the operation of Climate Control Seats.
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For example: Seat heating or cooling inoperative, Intermittent operation, Noisy operation, Poor heating or cooling efficiency, Heating or cooling operation slow.
An issue has been identified on certain vehicles within the listed Affected Vehicle Range where under certain user...
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scenarios the following may be experienced: ? Displayed ambient air temperature lower than expected ? Excessive heating of the passenger compartment at the beginning of the journey ? Unintentional activation of heated windshield and rear window ? Incorrect operation of climate control system
Situation: In response to customer feedback on the performance of the InControl Touch Pro system, Jaguar Land Rover has developed a software upgrade.
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Customers may have experienced infotainment poor performance/reliability and this software upgrade is designed to enhance the robustness of the following features and functions: * Satellite Digital Audio Radio Service (SDARS) lock up, audio loss, channel artwork not displayed * Infotainment Master Controller (IMC) resets, blank screens, and poor system performance * CD ripping/playback issues * Camera stability issues when reverse selected * Media Player crash, library track select fails, USB Source reliability * Phone and Bluetooth - connection and contacts download issues * Climate control fan symbol not visible when increasing/decreasing fan speed * The heated seat temperature indication is misaligned to the vehicle image on the Touchscreen * Unable to access the seat massage auto function on the Touchscreen * 'Camera System Not Available, Consult Your Dealer' message displayed on the Instrument Cluster (IC) upon vehicle set up.
Software & Calibration
14 bulletinsInControl Touch Pro Wired Update
Software Update.
IMC Update 21A will not install
IMC 20C1 Software Release
IMC 20C1 Software Release
Issue: Following launch of Service Action N025/ N118/ N120 it is evident that L462 Discovery has been excluded.
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This is only a temporary position and will be included in a future update to the publications on TOPIx.
Not able to hear incoming calls with iPhone at iOS 12.2 / 12.3 software
Not able to hear incoming calls with iPhone at iOS 12.2 / 12.3 software
Not able to hear incoming calls with iPhone at 12.2 software.
TCU-3 programming failures.
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TCU-3 software download incomplete due to software iteration step.
In response to customer feedback on the performance of the InControl Touch Pro? system, Jaguar Land Rover has developed...
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a software update designed to enhance the robustness of a range of system features and functions.
Jaguar Land Rover North America would like to provide more information about the latest InControl Touch Pro software...
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updates and advise retailers what supporting documentation is available to explain the technical content, installation guide, and any other relevant warranty and commercial information.
In response to customer feedback on the performance of the InControl Touch Pro? system, Jaguar Land Rover has developed...
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a software upgrade designed to enhance the robustness of a range of system features and functions.
In response to customer feedback on the performance of the InControl Touch Pro? system, Jaguar Land Rover has developed...
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a software upgrade designed to enhance the robustness of a range of system features and functions.
Fuel System
11 bulletinsEMISSION RECALLS
EMISSION RECALLS - FUELING ADAPTIONS
EMISSION RECALLS - FUELING ADAPTIONS
Emissions Recall - Secondary Fuel Adaptions
Emissions Recall - Secondary Fuel Adaptions
EMISSION RECALLS - FUELING ADAPTIONS
EMISSION RECALLS - FUELING ADAPTIONS
EMISSION RECALLS - FUELING ADAPTIONS
The stainless steel exhaust finishers may be corroded/discolored.
A customer may experience one of the following warning messages on the Instrument Panel (IP); Diesel Exhaust Fluid...
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(DEF) Level Low (Empty) or Refill Message Displayed on the (IP) Incorrect Diesel Exhaust Fluid (DEF) Quality Detected Diesel Exhaust Fluid (DEF) Dosing Malfunction
Corrosion may be visible on the fuel tank heatshield.
Lighting
9 bulletinsCosmetic defect to IDMA and ICDM will also be handled via AutoFRED for specific model callouts.
There is moisture inside the headlamp lens
THE LIGHTING CONTROL SWITCH AND/OR THE WIPER CONTROL SWITCH MAY NOT OPERATE OR OPERATES INTERMITTENTLY.
Technical Bulletin: Tail Lamp Condensation.
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Onwards
A customer may express a concern that there is moisture inside one of the rear lamp assemblies.
To update InControl Touch Pro vehicles to the latest IMC software level, and to enable SOTA updates moving forward.
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SOTA updates sent direct to customers on SOTA eligible & enabled vehicles with latest level IMC software.
Issue: Following fitment of a new Remote Function Actuator (RFA) labelled with any of the part numbers below, Symptom...
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Driven Diagnostics (SDD) does not appear to communicate with the RFA: FK72-19H440-AE, FK72-19H440-BE, FK72-19H440-AF, FK72-19H440-BF, Following models only affected: L538 Range Rover Evoque 14MY onwards, L550 Discovery Sport 15MY onwards, L494 Range Rover Sport 14MY onwards, L405 Range Rover 14MY onwards
Issue: The bonnet open warning light is on but the bonnet appears closed.
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This can cause the alarm to trigger or the vehicle to not lock.
Issue: Retailers are replacing sections of the front carpet due to complaints from the customer that the carpet is...
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wrinkled, misshapen or creased.
Tires & Wheels
7 bulletinsIssue: Low Speed Manoeuvring Front Tyre Skipping Phenomenon
Issue: Low Speed Manoeuvring Front Tyre Skipping Phenomenon
Issue: Low Speed Manoeuvring Front Tyre Skipping Phenomenon
Issue: Low Speed Manoeuvring Front Tyre Skipping Phenomenon
Issue: Low Speed Manoeuvring Front Tyre Skipping Phenomenon
Issue: Low Speed Manoeuvring Front Tyre Skipping Phenomenon
Jaguar Land Rover is trialling a new diagnostic procedure for wheel alignment.
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We require all retailers to follow the procedure outlined below ahead of conducting wheel alignment warranty work on Evoque (L538), Discovery Sport (L550), RR (L405), RRS (L494), Discovery (L462), and Velar (L560).
Transmission
5 bulletinsCustomer states harsh shift, transmission warning lamp.
The Gearbox Overheating message appeared in the instrument cluster.
The transmission may exhibit a harsh 4th-to-5th gear shift at speeds between 30-50 km/h and, in certain cases, the harsh...
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gear shift may be accompanied by a transmission warning message on the Instrument Cluster (IC). Upon further diagnosis, DTC (Diagnostic Trouble Code) P07D4-07 and/or P07DF-07 may be stored in the Transmission Control Module (TCM).
Discovery Sport (LC) 2015MY Onwards & Range Rover Evoque (LV) 2014MY Onwards fitted with 9HP48 9-Speed Automatic...
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Transmission: Retailers reporting these vehicles are flagging the following (TCM) Transmission control module DTC?s P2545-86 and/or P2546-86 codes during SDD DTC read or on customer concern. Should there be any other transmission related fault codes stored in the TCM these other codes should be investigated and resolved before proceeding with this instruction.
Situation: A fluid leak from the transmission, poor shift quality, and/or transmission noise may be evident.
Hybrid & EV
3 bulletinsAC INOPERATIVE - ELECTRIC AC PHEV ONLY
AC INOPERATIVE - ELECTRIC AC PHEV ONLY
There is a requirement mismatch in the Continental IPMB that will result one of two use cases: 1.
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No trailer trajectories when using Tow Assist and car is in EV mode 2. Failure to enter Advanced Tow Assist when car is in in EV mode
Steering
3 bulletinsSteering column multifunction switch.
Issue: The customer may express a concern that the heat distributed across the surface area of their heated steering wheel is inconsistent.
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The areas around the stitching and spokes, or the lower half of the steering wheel, may appear cooler than the rest of the wheel. The heated steering wheel is otherwise operating correctly, and no DTCs are stored.
The steering wheel may exhibit a vibration / shimmy while driving.
Pre-Delivery & Maintenance
3 bulletinsThis Service ALERT is superseded by the following SSM which include an expanded vehicle range and service instructions.
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Please refer to the following publications on TOPIx for the latest details. Land Rover SSM #73635
Issue: One or more smart keys replaced at Pre Delivery Inspection (PDI) or during customer ownership that have found to...
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be ?No Fault Found? during part return analysis.
Issue: INJECTOR Refit Kit (Service Part number: LR105428) is shipped with BOSCH installation instruction sheet.
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Installation instructions are incorrect on the BOSCH installation sheet.
Suspension
2 bulletinsSuspension Warning Displayed On Instrument Cluster
A ' creak' noise from the front suspension stabilizer bar bushing(s) may be evident at lower ambient temperatures.
Air Bags & Safety
1 bulletinA Customer may complain of an SRS system warning message being displayed on the instrument panel.