2016 Land Rover Range Rover Evoque TSBs
480 Technical Service Bulletins across 15 categories
Categories
Other
100 bulletinsSmart Key Deactivated message on instrument cluster and unable to start their vehicle
MIL on Instrument cluster.
The wiper blades streak, smear, judder or squeak during operation
Vehicle Will Not Charge
This SSM applies to Instrument Pack lens in the above applicable model years vehicles.
The customer reports a whine/ humming noise while driving - Freelander 2 / LR2 and Evoque only.
Technical Bulletin: Squeaks & Rattles Kit Availability
Symptom general accessories
A customer may report a rattle tyle noise from the front seat base area.
A customer may report a rattle tyle noise from the front seat base area.
Technical Bulletin: Both Keys Locked In Vehicle
Seat mounted seat switches - Seats not moving
Seat mounted seat switches - Seats not moving
Judder/vibration at low speed when turning.
Connectivity functions are no longer working.
Key remote functions and/or passive entry stopped working.
There is a noise from the vehicle while driving.
InControl Touch Pro features may not function as expected.
Pivi IP27.1 (OS 2.0.6)
TCU v19.2
Pivi IP27.2 (OS 2.0.6)
TCU v19.2
The Auto Stop/Start system may be inoperative.
Issue: Vehicle fails PDI routine due to telematics will not activate ? e-Call button fails to illuminate
Issue: Retailers and POE reporting staining on headlining and other interior fabric upholstery.
The plastic cover of the front seat height adjuster lever on vehicles with manually adjustable seats can break on...
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removal, leaving it loose when refitted and likely to become adrift (see attachment).
Issue: The customer may express the concern that water is visible within the cabin, leaking within the front footwells...
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of the vehicle.
Unable to activate telematics at PDI
Issue: Customers driving various Land Rover/Range Rover products manufactured from 14MY onwards have reported a high...
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frequency ?squeak? or ?squeal? noise from the front or rear of their vehicles, observed most noticeably whilst driving over speed bumps or uneven road surfaces. Technicians have resolved the complaints by replacing front or rear anti-roll bar (ARB) bushes. Investigations into returned components by both JLR and component suppliers have not been able to identify causal factors for the original complaint.
No air blowing through any of the cabin air vents may be evident, regardless of temperature or fan speed is selected.
Damage/marking may be evident on the surface of the Instrument Cluster (IPC) lens.
Rattle noise coming from underneath the vehicle
Front and Rear Park aid & Park assist unavailable.
There is a noise from the rear of the vehicle while turning.
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There is a judder feeling when turning.
There is a noise or judder when turning at low speeds from the Active Driveline.
There is a noise when turning.
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There is a judder/vibration when turning.
A potential issue has been identified on a limited number of Land Rover vehicles within the listed Affected Vehicle...
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Range where water ingress into the passenger compartment or wind noise may be evident.
An issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle Range where water...
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ingress into the passenger compartment or wind noise may be evident.
The front tow eye cover is visually adrift from the upper retaining clips.
Web Browser functionality is not available.
Voice control is not able to locate destination entry.
SOTA download does not complete first time through
The auto stop/start system does not function as expected.
No air is blowing through any of the passenger compartment air vents, regardless of the temperature or fan speed...
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selected.
A squeak and/or rubbing noise from the front right of the vehicle while driving may be evident.
Damage/marking may be evident on the surface of the IPC (Instrument Cluster) lens.
Water ingress into the rear footwell(s) of the passenger compartment and/or audible water movement from the rear when...
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driving may be evident.
An issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle Range where water ingress...
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into the passenger compartment or wind noise may be evident
A 'creak' or 'squeak' noise may be evident from the rear of the vehicle, more noticeable on uneven road surfaces and...
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during cold ambient temperatures.
RFA cannot communicate with SDD when programming as new
Issue: Customers may report that the Stop Start function is intermittently not working for long periods of time during...
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a drive cycle.
Issue: Telematics Antenna Replacement - Check Date Code Prior to Installation.
Issue: Telematics Antenna Replacement - Check Date Code Prior to Installation.
A squeak and/or rubbing noise from the front right of the vehicle while driving may be evident.
Damage/marking on the surface of the Instrument Cluster (IC) lens.
The air blowing through the A-pillar air vents may be noticeably cooler than the air blowing through any other air...
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vents, affecting the ability to set a constant, comfortable temperature in the passenger compartment.
During an in-vehicle call, the third party may experience an echo -- hearing their own voice -- after a short delay.
Issue: Customers / Dealers may report a concern with the condition of Seat Covers
Issue: This SSM is to support the description provided in Technical Bulletin LTB00631 for compact key low level repair.
Issue: Retailers and POE reporting staining on headlining and other interior fabric upholstery.
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including roller blind type load space cover housing and PVC blind material.
Issue: Retailers are reporting an increasing amount of missing items from transit boards, supplied within the luggage...
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compartment on delivery of a new vehicle.
Issue: JLR Quality assurance are currently investigating issues related to the cup holder release button being...
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inoperative or sticking (please see attached picture).
A squeak and/or rubbing noise from the front right of the vehicle while driving may be evident.
Damage/marking on the surface of the Instrument Cluster (IC) lens.
The air blowing through the A-pillar air vents may be noticeably cooler than the air blowing through any other air...
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vents, affecting the ability to set a constant, comfortable temperature in the passenger compartment.
During an in-vehicle call, the third party may experience an echo -- hearing their own voice -- after a short delay.
Issue: Telematics Antenna Replacement - Check Date Code Prior to Installation.
Issue: Telematics Antenna Replacement - Check Date Code Prior to Installation.
Issue: Customers / Dealers may report a concern with the condition of Seat Covers
Issue: This SSM is to support the description provided in Technical Bulletin LTB00631 for compact key low level repair.
Issue: Retailers and POE reporting staining on headlining and other interior fabric upholstery.
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including roller blind type load space cover housing and PVC blind material.
Issue: Retailers are reporting an increasing amount of missing items from transit boards, supplied within the luggage...
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compartment on delivery of a new vehicle.
Issue: JLR Quality assurance are currently investigating issues related to the cup holder release button being...
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inoperative or sticking (please see attached picture).
Issue: Telematics Antenna Replacement - Check Date Code Prior to Installation.
Issue: Telematics Antenna Replacement - Check Date Code Prior to Installation.
Issue: A customer may report a concern that, when an external media source is connected to the In Car Entertainment...
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system using the relevant USB cable only, the device is not connecting to the vehicle.
Issue: The customer may express the concern that the carpet in one or both of the front passenger footwells is wet.
The keyless entry system lock function may not operate or operates intermittently.
Damage/Marking On The Surface Of The Instrument Cluster (IC) Lens
Issue: Customer reports that, intermittently, the vehicle will not crank.
The keyless entry system lock function may not operate or operates intermittently.
Presentation from Dealer Shop Foreman Conference Call
RATTLE OR TIZZ FROM WITHIN THE INTERIOR OF THE VEHICLE
AUDIBLE NOISE FROM THE FRONT OR REAR CORNERS OF THE VEHICLE
ISSUE: HOMELINK UNIVERSAL TRANSMITTER NOT WORKING
SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES WITHIN THE AFFECTED VEHICLE RANGE WHERE AN...
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UNWANTED 'CHIRP' NOISE IS HEARD WHEN THE VEHICLE IS SUBJECT TO MOISTURE, AS IN RAIN OR BEING WASHED. THIS COULD LEAD TO CONSTANT CHIRPING IF THE VEHICLE IS SUBJECT TO RAIN, WHETHER IN USE OR PARKED.
SITUATION: A 'CREAK' NOISE FROM THE FRONT SEAT MAY BE EVIDENT.
SITUATION: A 'CREAK' NOISE FROM THE FRONT SEAT MAY BE EVIDENT.
DIVICE NOT CONNECTING USINIG USB CABLE ONLY
VOICE RECONGITION DOES NOT OBEY COMMAND
AUTO START/STOP MAY BE INOPERATIVE
CAR CONFIGURATION FILE NOT COMPATIBLE WITH SDD
ACTIVE DRIVELINE MODELS MY EXIBIT WARNING MESSAGE '2WD ONLY TRACTION REDUCED'
ACTIVE DRIVELINE MODELS MY EXIBIT WARNING MESSAGE '2WD ONLY TRACTION REDUCED'
SITUATION: WHEN REVERSING, THE REAR CAMERA IMAGE MAY APPEAR MISTED OR FOGGY.
ISSUE: 16MY CUSTOMERS ARE REPORTING AN UNNECESSARY MISLOCK CHIRP/HORN SOUNDING WHILST DRIVING, WASHING OR DURING RAINING...
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CONDITIONS.
ISSUE: REAR CAMERAS ARE BEING REPLACED WHEN IT IS NOT REQUIRED.
ISSUE: LOW COOLANT WARNING ILLUMINATED IN INSTRUMENT CLUSTER (IC)
ISSUE: THE CUSTOMER MAY EXPRESS THE CONCERN THAT THE CARPET IN ONE OR BOTH OF THE FRONT PASSENGER FOOTWELLS IS WET.
SITUATION: A SILL TREADPLATE MAY BE LOOSE.
Infotainment
81 bulletinsThis extended warranty covers all repairs to, or replacement of the Infotainment Master Controller (IMC), for 1 year...
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from 3rd February 2025 to 3rd February 2026 for all vehicles that have or will have an expired JLR vehicle warranty in this time period - Unlimited mileage.
These Customer Satisfaction Programs (CSPs) are being made available as a benefit under the Class Action settlement...
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agreement for clients who own or lease a Settlement Class vehicle, that requires a wired software update to the Infotainment system IMC to enable future Software- Over-The-Air (SOTA) updates.
Infotainment Master Controller (IMC) Extended Warranty
Infotainment Master Controller (IMC) Extended Warranty
These Customer Satisfaction Programs (CSPs) are being made available as a benefit under the Class Action settlement...
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agreement for clients who own or lease a Settlement Class vehicle, that requires a wired software update to the Infotainment system IMC to enable future Software-Over- The-Air (SOTA) updates.
Navigation voice guidance no longer operational after latest NGI update
Voice guidance concerns when using Apple CarPlay.
Post 21A Update Apple CarPlay Navigation Voice Guidance Not Heard
21A SOTA campaign suspended due to an issue where CarPlay voice guidance would not work for navigation apps, such as...
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Waze.
XCL DISTORTION OR RATTLE NOISE PRESENT WHILE USING THE AUDIO SYSTEM
Navigation voice guidance no longer operational after latest NGI update
Navigation voice guidance no longer operational after latest NGI update
Navigation voice guidance no longer operational after latest NGI update
Navigation voice guidance no longer operational after latest NGI update
Navigation voice guidance is not working with Apple CarPlay
Infotainment Updates
Infotainment Updates
When attempting to update the Navigation maps to a newer level the update fails and the Navigation becomes either slow...
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to respond or no functionality at all.
In response to customer feedback on the performance of the InControl Touch Pro? system, Jaguar Land Rover has developed...
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a software upgrade designed to enhance/introduce the following features and functions: ? Introduction of text message capability to the InControl Touch Pro? system. ? Navigation screen supports switching between 'Night' and 'Day' mode. ? User able to synchronize the locations between the InControl Application (ICA) and the vehicle navigation system. ? Improved Bluetooth connectivity. ? 'Camera System Not Available, Consult Your Dealer' pop-up message displayed when selecting reverse (R). ? Screen blank when restarting the vehicle after an immediate shut-down. ? 'DVD Disc Error' is displayed on the Touchscreen (TS) after a Digital Versatile Disc (DVD) is inserted.
Issue: Customers are having windscreen wipers replaced
JLR is investigating an issue on Incontrol Touch (NLI) infotainment systems, where the Browse and Track list tiles are...
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greyed out (see attachment) when streaming music on Bluetooth with Apple handsets using iOS 13.0 and above.
JLR is investigating an issue on Incontrol Touch (NLI) infotainment systems, where the 'Browse' and 'Track' list tiles...
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are greyed out (see attachment) when streaming music on Bluetooth with Apple handsets using iOS 13.0 and above.
JLR is investigating reports of Customers experiencing no audio available from the radio feature (FM, AM & DAB),...
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specifically relating to reports of the touchscreen displaying Radio not available from vehicle start-up and continues for the entire drive.
Popping sound or crackling noise from the audio system while in use.
Popping sound or crackling noise from the audio system while in use.
XM radio is inop.
XM radio is inop.
Popping sound or crackling noise from the audio system while in use.
Popping sound or crackling noise from the audio system while in use.
Inconsistent Bluetooth connectivity for customers following an Android or Apple operating software (OS) update.
Customer may state there is no audio present or volume control.
Customer may state there is no audio present or volume control.
Customer may state there is a pop noise or crackle when playing the audio.
Intermittent Bluetooth connection on Android equipped device with software 9.0
Customers can experiences Bluetooth connection issues after updating their Apple devices to Apple iOS 13.0 or later...
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versions.
Intermittent Bluetooth connection on Android equipped device with software 9.0.
Service Actions H251 and N377 are Owner Notified Programs (ONP) to update InControl Touch Pro? software in 2016-18MY...
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vehicles to version 19B from earlier levels. This upgrade will be free of charge and delivered via the standard campaign process. Included in this software update is the Smartphone Pack, comprising of Apple CarPlay and Android Auto? (subject to minimum vehicle specifications). Vehicles will also receive Software-Over-The-Air (SOTA) functionality.
Issue: Inconsistent Bluetooth connectivity for Android based operating systems following an Android software update to PIE 9.
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The concern will only affect New Low line Infotainment (NLI) systems.
Intermittent Bluetooth connection on Android equipped device with software 9.0
Intermittent Bluetooth connection on Android equipped device with software 9.0
Inconsistent Bluetooth connectivity for Android based operating systems following an Android software update to PIE 9.
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The concern will only affect New Low line Infotainment (NLI) systems
Intermittent Bluetooth connection on Android equipped device with software 9.0
Customers may report that no audio can be heard in the vehicle.
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Examples of this may include: No infotainment audio, No audio from Park Aid, No audio from Rear Seat Entertainment, Customers with Telematics fitted may also report that internet connectivity is inoperative.
Customers may report that no audio can be heard in the vehicle.
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Examples of this may include: No infotainment audio, No audio from Park Aid, No audio from Rear Seat Entertainment, Customers with Telematics fitted may also report that internet connectivity is inoperative.
Intermittent Bluetooth connection on Android equipped device with software 9.0
Inconsistent Bluetooth connectivity for Android based operating systems following an Android software update to PIE 9.
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The concern will only affect New Low line Infotainment (NLI) systems
Intermittent Bluetooth connection on Android equipped device with software 9.0
When carrying out the Pre Delivery Inspection routine using Pathfinder the e-call button may not illuminate and/or ?SOS...
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is not available? displayed on the instrument Cluster? due to activation failure.
Customers may complain that the Wireless Head Phones for Dual Screen View or Rear Seat Entertainment are inoperative.
Hood open' Warning Message Displayed On Instrument Cluster
Issue: Apple devices with OS version 11.0 to 11.4 is paired/connected to secondary device using a USB cable or...
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Bluetooth the user may experience a connectivity issues.
Customers may complain that the Wireless Head Phones for Dual Screen View or Rear Seat Entertainment are inoperative.
Issue: Customers may complain that the Wireless Head Phones for Dual Screen View or Rear Seat Entertainment are...
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inoperative
ISSUE: Jaguar Land Rover has identified concerns that affects the update of the Infotainment Master Controller (IMC)...
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.The concern occurs when updating to phase 4.0 using PATHFINDER 180
Issue: Apple devices with OS version 11.0 to 11.4 is paired/connected to secondary device using a USB cable or...
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Bluetooth the user may experience a connectivity issues.
Distortion/vibration may be evident from a front door speaker.
Issue: Customers may complain that the Wireless Head Phones for Dual Screen View or Rear Seat Entertainment are...
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inoperative
ISSUE: Jaguar Land Rover has identified concerns that affects the update of the Infotainment Master Controller (IMC)...
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.The concern occurs when updating to phase 4.0 using PATHFINDER 180
Hood open' Warning Message Displayed On Instrument Cluster
Issue: Apple devices with OS version 11.0 to 11.4 is paired/connected to secondary device using a USB cable or...
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Bluetooth the user may experience a connectivity issues.
Issue: Apple devices with OS version 11.0 to 11.4 is paired/connected to secondary device using a USB cable or...
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Bluetooth the user may experience a connectivity issues.
Distortion/vibration may be evident from a front door speaker.
Hood open' Warning Message Displayed On Instrument Cluster
Issue: Apple devices with OS version 11.0 to 11.4 is paired/connected to secondary device using a USB cable or...
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Bluetooth the user may experience a connectivity issues.
Issue: When in a radio function such as FM, AM, DAB/HD the following behaviour is seen: When making a selection using...
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left or right tune soft key buttons or when selecting an alternative radio band (ie trying to change from FM to DAB) there is no response from touch screen and audio output remains distorted. The DTC B14D3-96 may also be stored in the Infotainment Master Controller (IMC) suggesting a radio tuner component internal failure.
Issue: The wrong component maybe replaced when troubleshooting Bluetooth connectivity in car.
Issue: In some cases, vehicle functionality concerns have been identified which either prevent the software update to...
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the InControl Touch Pro system, or cause system functionality concerns after the infotainment system was successfully updated.
Issue: In some cases, vehicle functionality concerns have been identified which either prevent the software update to...
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the InControl Touch Pro system, or cause system functionality concerns after the infotainment system was successfully updated.
After selecting Reverse (R), the Rear View Camera (RVC) image displayed on the Touchscreen may appear misted or foggy.
Issue: Unexpected noise from Head-Up Display (HUD)
Issue: In some cases, vehicle functionality concerns have been identified which either prevent the software update to...
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the InControl Touch Pro system, or cause system functionality concerns after the infotainment system was successfully updated.
Buzz/Warble noise heard by the recipient of a Bluetooth phone call.
Issue: In some cases vehicles that have been updated to InControl Touch Pro version 17C4, the infotainment system can no...
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longer process voice inputs or outputs. Common symptoms are reported as: Voice commands are not recognized. Voice output such as spoken navigation guidance is inoperative.
"ISSUE TOUCHSCREEN DIAGNOSTICS AND DTC B14AD-96 IS FLAGGED"
ISSUE: THE TOUCH SCREEN IS INOPERATIVE WITH A POP-UP MESSAGE INPUT THE PIN CODE.
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IT WILL ALSO NOT BE POSSIBLE TO OPEN THE LUGGAGE/TAILGATE AND THE GLOVE BOX.
ISSUE: TOUCHSCREEN DIAGNOSTICS AND DTC B14AD-96 IS FLAGGED
SITUATION: THE TOUCH SCREEN MAY NOT SWITCH OUT OF DAY/NIGHT MODE AUTOMATICALLY.
"ISSUE: A CUSTOMER MAY REPORT THAT THE GLOBAL POSITIONING SYSTEM (GPS) ICON HAS A STRIKE THROUGH LINE ACROSS IT, WHEN NAVIGATION IS SELECTED.
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IN ADDITION THE CURRENT VEHICLE LOCATION INDICATOR WILL NOT LOCK ONTO THE CORRECT LOCATION ON THE MAP. CAUSE: SOFTWARE ERROR."
SITUATION: THE MESSAGE 2 WHEEL DRIVE ONLY, TRACTION REDUCED MAY BE DISPLAYED IN THE INSTRUMENT CLUSTER.
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THERE MAY ALSO BE AN OIL SMELL IN THE VEHICLE CABIN.
"SITUATION: THE HEAD UP DISPLAY (HUD) MAY TAKE A LONGER-THAN-EXPECTED PERIOD OF TIME TO DISPLAY IN HIGHER AMBIENT TEMPERATURES.
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CAUSE: THIS MAY BE CAUSED BY THE THRESHOLD TEMPERATURE FOR THE RED LASER DIODE TO TURN ON BEING TOO LOW."
SITUATION: THE HEAD UP DISPLAY (HUD) MAY TAKE A LONGER-THAN-EXPECTED PERIOD OF TIME TO DISPLAY IN HIGHER AMBIENT...
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TEMPERATURES.
Electrical
76 bulletinsTELEMATIC TCU2 MODULES NO LONGER AVAILABLE
Telematic TCU2 Module 2015-2017MY No Longer Available
Leaking windshield that caused the water ingress on the electrical component.
Telematic control module software update.
Customer experiences, Low battery message on the Instrument Panel, and is unable to start the vehicle.
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No associated DTCs flagged.
Customer experiences, Low battery message on the Instrument Panel, and is unable to start the vehicle.
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No associated DTCs flagged.
When attempting to complete the Replace ECU application for the Occupant Classification System Module (OCS) the application fails.
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The error message The following error was encountered: is displayed to the user.
Quiescent battery drain due to TCU module.
Customer experiences, Low battery message on the instrument panel, and is unable to start the vehicle.
Customer experiences, Low battery message on the instrument panel, and is unable to start the vehicle.
Degradation of the primary catalytic converter.
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The DTC P0420-00 stored in the PCM indicates the primary catalyst is not operating at an optimal level.
Repeated flat battery reported but measured quiescent current drain within the expected range (< 30 mA)
Following a successful update to InControl Touch Pro 18D using PATHFINDER, the parts look up table for the Infotainment...
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Master Controller (IMC) may show that the module is still not up to date.
Vehicles may exhibit a no start complaint due to a repetitive intermittent flat battery.
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Initial diagnosis shows no fault found or no measurable quiescent drain.
After an Infotainment Master Control Module (IMC) software update: Phone will not connect via Bluetooth Voice commands...
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no longer work
After replacement of the Restraints Control Module (RCM) the DTC B0002-13 (Driver's Front Airbag stage 2 - open circuit)...
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is stored within the RCM.
A customer may raise a concern with the Malfunction Indicator Lamp Illuminated on the instrument cluster with no driveability concern.
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During interrogation DTC?s P054A-00, P0014-71, P000B-00 and/or P0341-00 and P054A-00 will be stored within the Powertrain Control Module (PCM).
Following a successful update to InControl Touch Pro 18D using PATHFINDER, the parts look up table for the Infotainment...
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Master Controller (IMC) may show that the module is still not up to date.
Vehicles may exhibit a no start complaint due to a repetitive intermittent flat battery.
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Initial diagnosis shows no fault found or no measurable quiescent drain.
After an Infotainment Master Control Module (IMC) software update: Phone will not connect via Bluetooth Voice commands...
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no longer work
After replacement of the Restraints Control Module (RCM) the DTC B0002-13 (Driver's Front Airbag stage 2 - open circuit)...
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is stored within the RCM.
A customer may raise a concern with the Malfunction Indicator Lamp Illuminated on the instrument cluster with no driveability concern.
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During interrogation DTC?s P054A-00, P0014-71, P000B-00 and/or P0341-00 and P054A-00 will be stored within the Powertrain Control Module (PCM).
When attempting to complete the ?Replace ECU? Body Control Module (BCM) application within PATHFINDER, the user may...
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notice that PATHFINDER does not respond even though the ?Replace ECU? button has been selected.
A customer may report one or more Body Control Module (BCM) outputs not functioning.
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Examples of these may include: Exterior lighting, Interior lighting, Sun roof blinds, Steering Wheel Adjust, Eco stop start etc... One or more of these symptoms may be accompanied by DTC U1000-00 (Solid State Driver Protection Active - Driver Disabled) present in the BCM. If DTC U1000-00 is not present in the BCM do not continue with this SSM. Continue to diagnose and repair the inoperative BCM output as necessary using Topix as a guide.
A customer may raise a concern with the Malfunction Indicator Lamp Illuminated on the instrument cluster with no driveability concern.
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During interrogation DTC?s P054A-00, P0014-71, P000B-00 and/or P0341- 00, P054A-00, P0303-00 and P0302-00 will be stored within the Powertrain Control Module (PCM).
A customer may raise a concern with the Malfunction Indicator Lamp Illuminated on the instrument cluster with no driveability concern.
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During interrogation DTC?s P054A-00, P0014-71, P000B-00 and/or P0341- 00, P054A-00, P0303-00 and P0302-00 will be stored within the Powertrain Control Module (PCM).
SOS Limited Functionality displayed on the Instrument Cluster (IC) and Multiple Diagnostic Trouble Codes (DTC?s) may be...
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stored in the Telematics Control Module (TCU). All or a combination of the following DTC?s may be present in the TCU: B1A56-11 - Antenna - Circuit short to ground (GSM antenna circuit short circuit to ground) B1A56-15 - Antenna - Circuit short to battery or open (GSM antenna circuit short circuit to power, open circuit, high resistance) B119F-01 - GPS Antenna - General electrical failure (Global positioning system antenna circuit short circuit to ground, short circuit to power) B119F-13 - GPS Antenna - Circuit open (Global positioning system antenna circuit open circuit, high resistance) SOS Limited Functionality may affect the TCU's ability to support the ECall function when required by the customer.
The customer reports reduced performance with P0191-85 observed in the PCM.
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This may or may not also illuminate the MIL. DTCs P168F-00, P2178-00, or P144C-00 may be stored also.
Issue: The customer reports reduced performance with P0191-85 observed in the PCM.
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This may or may not also illuminate the MIL.
Issue: The customer reports a MIL and P144C-00 is observed in the PCM.
The customer reports reduced performance with P0191-85 observed in the PCM.
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This may or may not also illuminate the MIL. DTCs P168F-00, P2178-00, or P144C-00 may be stored also.
Issue: The customer reports reduced performance with P0191-85 observed in the PCM.
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This may or may not also illuminate the MIL. DTCs P168F-00, P2178-00, or P144C-00 may be stored also.
A 'Hood open' message may be displayed on the Instrument Cluster (IC) or the security system status indicator may give...
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an audible warning to indicate that the hood is not latched correctly. Upon further inspection, the hood is correctly latched.
Issue: The customer reports reduced performance with P0191-85 observed in the PCM.
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This may or may not also illuminate the MIL. DTCs P168F-00, P2178-00, or P144C-00 may be stored also.
Issue: Following what appears to be a successful software update to the Remote Function Actuator (RFA) or replacement...
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module using Pathfinder or Symptom Driven Diagnostics (SDD) the module appears to be unresponsive to any further diagnostic commands or smart key remote operation.
Issue: The customer reports reduced performance with P0191-85 observed in the PCM.
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This may or may not also illuminate the MIL. DTCs P168F-00, P2178-00, or P144C-00 may be stored also.
A 'Hood open' message may be displayed on the Instrument Cluster (IC) or the security system status indicator may give...
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an audible warning to indicate that the hood is not latched correctly. Upon further inspection, the hood is correctly latched.
Issue: The customer reports reduced performance with P0191-85 observed in the PCM.
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This may or may not also illuminate the MIL. DTCs P168F-00, P2178-00, or P144C-00 may be stored also.
Issue: The customer reports reduced performance with P0191-85 observed in the PCM.
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This may or may not also illuminate the MIL.
Issue: The customer reports a MIL and P144C-00 is observed in the PCM.
Issue: Following what appears to be a successful software update to the Remote Function Actuator (RFA) or replacement...
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module using Pathfinder or Symptom Driven Diagnostics (SDD) the module appears to be unresponsive to any further diagnostic commands or smart key remote operation.
Issue: The customer reports reduced performance with P0191-85 observed in the PCM.
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This may or may not also illuminate the MIL.
Issue: The customer reports a MIL and P144C-00 is observed in the PCM.
Issue: A customer may report that intermittently a ?Low battery warning? message is displayed on the Instrument Cluster...
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message centre, when the vehicle ignition is switched on after the vehicle has been parked overnight. In addition a clicking noise may be heard from the Rear Junction Box when the ignition is switched on.
Issue: The Touch Screen (TS) also known as Front Control Display Interface Module (FCDIM) or High Level Display Front...
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(HLDF) on occasions may fail to download software correctly resulting in no communications with the module and blank screen.
Issue The technician may notice that the All Terrain Control Module (ATCM) shows offline within the ECU diagnostics menu, of Pathfinder.
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The concern prevents the technician from using Pathfinder to diagnose or rectify concerns with the ATCM
In the event that a SRS firing circuit is found to be damaged, please refer to SCN JLRP00128 and TOPIx (workshop manual...
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section 418-02 - Description and Operation ? Diagnosis and Testing) for the updated wiring repair standard and guidelines.
A 'Hood open' message may be displayed On the Instrument Cluster (IC) or the security system status indicator may give...
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an audible warning to indicate that the hood is not latched correctly. Upon further inspection, the hood is correctly latched.
Customers report the ECO Stop/Start is not working.
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Retailers are testing the primary battery using the Midtronics EXP-1080 tester which is reporting the battery is serviceable. The vehicle then returns with the same Customer concern of ECO Stop/Start inoperative. If a Midtronics GRX-3080 is used, the primary battery fails the test. Replacement of the primary battery resolves the concern.
The InControl secure system may incorrectly identify the vehicle as stolen after crossing an international border.
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This will result in the Telematics Service Provider contacting the customer to confirm if theft has occurred. Until the customer confirms that no theft has occurred, they will be blocked from using various InControl features.
TCM DTCS P2545-86 AND/OR P3546 CODES STORED
TCU SECURITY KEY WAS NOT SUBJECT TO AN END OF LINE TEST AND VERFIVATION
TCU SECURITY KEY WAS NOT SUBJECT TO AN END OF LINE TEST AND VERFIVATION
"DESCRIPTION OF ISSUE: A POTENTIAL ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES LISTED IN THE AFFECTED...
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VEHICLE RANGE WHICH MAY HAVE BEEN MANUFACTURED AWAY FROM PROCESS AND IN SOME CASES THE PERSONAL SUBSCRIBER IDENTITY MODULE (PSIM) CARD INTEGRATED CIRCUIT CARD IDENTIFIER (ICCID) NUMBER HAS NOT BEEN RECORDED IN LINE WITH THE CORRECT PROCESS. AS A RESULT, THE CUSTOMER MAY EXPERIENCE CONCERNS WITH THE WI-FI NOT CONNECTING, REAL TIME TRAFFIC UPDATES WITH OTHER NAVIGATION FEATURES NOT WORKING, AND NO ACTIVATION E-MAIL FROM AT&T CONFIRMING THE FREE TRIAL PERIOD HAS STARTED."
DESCRIPTION OF ISSUE: A POTENTIAL ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES LISTED IN THE AFFECTED...
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VEHICLE RANGE WHERE FAULTY VEHICLES ARE PERFORMING TWO SUCCESSIVE FAST PATH ADAPTIONS FOR SECONDARY FUELING TRIM. ADAPTIONS ARE OCCURRING WHEN 1ST HEGO VOLTAGE IS AT A HIGH LEVEL FOR A PERIOD OF TIME. HOWEVER, THIS IS WITHIN NORMAL OPERATION.
ISSUE: AFTER COMPLETING ANY MODIFICATION TO THE CAR CONFIGURATION FILE (CCF) ON THE VEHICLES MENTIONED IN THIS SSM...
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EITHER OF THE TWO ISSUES BELOW CAN OCCUR: THE DIAGNOSTIC TROUBLE CODES (DTCS) U2300-62 OR U2300-54 IS STORED IN THE BODY CONTROL MODULE (BCM). THE CCF LOADED INTO THE BCM CONTAINS FOUR CRITICAL MISMATCHES RELATED TO THE CCF ASSEMBLIES FOR DIFFERENT MODULES.
"SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES WITHIN THE LISTED AFFECTED VEHICLE RANGE WHICH...
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MAY HAVE BEEN MANUFACTURED AWAY FROM PROCESS AND IN SOME CASES THE PERSONAL SUBSCRIBER IDENTITY MODULE (PSIM) CARD INTEGRATED CIRCUIT CARD IDENTIFIER (ICCID) NUMBER HAS NOT BEEN RECORDED IN LINE WITH THE CORRECT PROCESS. AS A RESULT, THE CUSTOMER MAY EXPERIENCE CONCERNS WITH THE WI-FI NOT CONNECTING, REAL TIME TRAFFIC UPDATES WITH OTHER NAVIGATION FEATURES NOT WORKING, AND NO ACTIVATION E-MAIL FROM AT&T CONFIRMING THE FREE TRIAL PERIOD HAS STARTED."
SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES WITHIN THE LISTED AFFECTED VEHICLE RANGE WHERE...
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FAULTY VEHICLES ARE PERFORMING TWO SUCCESSIVE FAST PATH ADAPTIONS FOR SECONDARY FUELING TRIM. ADAPTIONS ARE OCCURRING WHEN 1ST HEGO VOLTAGE IS AT A HIGH LEVEL FOR A PERIOD OF TIME. HOWEVER, THIS IS WITHIN NORMAL OPERATION.
ISSUE: A CUSTOMER MAY REPORT THAT A LOW BATTERY WARNING MESSAGE IS DISPLAYED ON THE INSTRUMENT CLUSTER AND ECO STOP...
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START UNAVAILABLE.
ISSUE: RETAILERS HAVE REPORTED DIFFICULTIES WHEN ACTIVATING THE SECURE DIGITAL (SD) MEMORY CARD FOR INCONTROL TOUCH.
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DURING THE PRE-DELIVERY INSPECTION (PDI) PROCESS FOR VEHICLES FITTED WITH INCONTROL TOUCH, MULTIPLE CONCERNS HAVE BEEN IDENTIFIED BY RETAILERS REGARDING SD MEMORY CARD REGISTRATION FAILURES.
ISSUE: A CUSTOMER MAY REPORT THAT A LOW BATTERY WARNING MESSAGE IS DISPLAYED ON THE INSTRUMENT CLUSTER AND ECO STOP...
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START UNAVAILABLE.
"ISSUE. INADVERTENT AUDIBLE SIGNAL WHILST DRIVING IN WET CONDITIONS.
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CAUSE. SENSITIVITY OF THE GESTURE CONTROL SENSORS (HANDS FREE TAILGATE ACCESS) AT THE REAR OF THE VEHICLE."
"ISSUE: A CUSTOMER MAY REPORT THAT INTERMITTENTLY A LOW BATTERY WARNING MESSAGE IS DISPLAYED ON THE INSTRUMENT CLUSTER...
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MESSAGE CENTRE, WHEN THE VEHICLE IGNITION IS SWITCHED ON AFTER THE VEHICLE HAS BEEN PARKED OVERNIGHT. IN ADDITION A CLICKING NOISE MAY BE HEARD FROM THE REAR JUNCTION BOX WHEN THE IGNITION IS SWITCHED ON. CAUSE: SOFTWARE CALCULATION."
"ISSUE: A CUSTOMER MAY REPORT THE VEHICLE STEERING FEELS HEAVY POTENTIALLY ACCOMPANIED BY VISUAL OR AUDIBLE WARNINGS THROUGH THE INSTRUMENT PACK.
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THE FOLLOWING DTCS MAY ALSO BE LOGGED: EPAS DTCS LOGGED: -B1304-16: ELECTRONIC POWER ASSISTED STEERING (EPAS) SYSTEM CIRCUIT VOLTAGE BELOW THRESHOLD -U3001-00: POWER STEERING CONTROL MODULE (PSCM) SYSTEM IMPROPER SHUTDOWN. THESE MAY BE ACCOMPANIED BY: -U0001-87 / 88 HIGH SPEED CAN BUS INVALID SERIAL DATA RECEIVED / MISSING MESSAGE. CHCM DTCS LOGGED: -U0131-00 CHASSIS CONTROL MODULE (CHCM) LOST COMMS WITH PSCM. -U3003-62 BATTERY VOLTAGE SIGNAL COMPARE FAILURE. -U0420-68 CHCM INVALID DATA RECEIVED FROM PSCM. CAUSE: THIS MAY BE CAUSED BY: -LOW BATTERY VOLTAGE. -WIRING HARNESS ISSUE (SHORT / OPEN CIRCUIT, HIGH RESISTANCE). -HIGH RESISTANCE AT EPAS EARTH TERMINAL (FOR L405/L494) G1D132 AND OR G4D178, (SEE ATTACHED DIAGRAM). OR IF ON L550/L538 HIGH RESISTANCE AT G1D122A, G1D122B, G1D122AZ AND G1D108. -POOR CONNECTION OR PIN SET CONDITION AT CONNECTOR NUMBER: C11-G1"
"ISSUE: L405 RANGE ROVER: FROM 14MY ONWARDS L494 RANGE ROVER SPORT: FROM 14MY ONWARDS L538 RANGE ROVER EVOQUE:...
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FROM 14MY ONWARDS L550 LAND ROVER SPORT: FROM 15MY ONWARDS WHEN FITTING A NEW REMOTE FUNCTION ACTUATOR (RFA) (REFERRED TO AS THE KEYLESS VEHICLE MODULE - KVM ON SDD) WITH A MODULE PART NUMBER OF: FK72-19H440 - AE FK72-19H440 - BE FK72-19H440 - AF FK72-19H440 - BF SDD CANNOT COMMUNICATE WITH THE RFA. THIS WILL BE DISPLAYED AS A RED X FOR THE RFA IN THE SDD VEHICLE SPECIFICATION SCREEN. CAUSE: THE NEW RFA MODULE SUPPLIED IS MANUFACTURED WITH PRE-FLASHED SOFTWARE FOR DUAL CAN VEHICLES. THESE VEHICLES ARE MULTICAN AND NOT DUAL CAN AND WILL NOT COMMUNICATE WITH SDD FOR PROGRAMMING OR UPDATE WITHOUT COMPLETING THE ACTION INSTRUCTIONS DETAILED BELOW."
"ISSUE: A CUSTOMER MAY REPORT THE VEHICLE STEERING FEELS HEAVY POTENTIALLY ACCOMPANIED BY VISUAL OR AUDIBLE WARNINGS THROUGH THE INSTRUMENT PACK.
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THE FOLLOWING DTCS MAY ALSO BE LOGGED: EPAS DTCS LOGGED: -B1304-16: ELECTRONIC POWER ASSISTED STEERING (EPAS) SYSTEM CIRCUIT VOLTAGE BELOW THRESHOLD -U3001-00: POWER STEERING CONTROL MODULE (PSCM) SYSTEM IMPROPER SHUTDOWN. THESE MAY BE ACCOMPANIED BY: -U0001-87 / 88 HIGH SPEED CAN BUS INVALID SERIAL DATA RECEIVED / MISSING MESSAGE. CHCM DTCS LOGGED: -U0131-00 CHASSIS CONTROL MODULE (CHCM) LOST COMMS WITH PSCM. -U3003-62 BATTERY VOLTAGE SIGNAL COMPARE FAILURE. -U0420-68 CHCM INVALID DATA RECEIVED FROM PSCM. CAUSE: THIS MAY BE CAUSED BY: -LOW BATTERY VOLTAGE. -WIRING HARNESS ISSUE (SHORT / OPEN CIRCUIT, HIGH RESISTANCE). -HIGH RESISTANCE AT EPAS EARTH TERMINAL (FOR L405/L494) G1D132 AND OR G4D178, (SEE ATTACHED DIAGRAM). OR IF ON L550/L538 HIGH RESISTANCE AT G1D122A, G1D122B, G1D122AZ AND G1D108."
"ISSUE: DEALERS HAVE REPORTED CASES WHERE CUSTOMERS MAY REPORT AN HILL DESCENT CONTROL OR SLIP CONTROL SYSTEM WARNING...
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LIGHT SHOWING ON THE INSTRUMENT PANEL. SUBSEQUENTLY THROUGH CORRECT DIAGNOSIS, DEALERS HAVE IDENTIFIED CONTAMINATION BUILD UP EVIDENT ON THE FRONT WHEEL BEARING TONE RINGS . EXAMPLES ARE ATTACHED. CAUSE: ROOT CAUSE OF THE CONTAMINATION IS STILL BEING INVESTIGATED. HOWEVER, ANALYSIS OF RETURNED PARTS INDICATES THAT CLEANING THE TONE RINGS AND SENSORS CAN REPAIR THE VEHICLE TO AN ACCEPTABLE CONDITION WITHOUT THE NEED TO REPLACE THE BEARING AND KNUCKLE ASSEMBLY"
"ISSUE THE WRONG COMPONENT MAYBE REPLACED WHEN TROUBLESHOOTING BLUETOOTH CONNECTIVITY IN CAR.
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CAUSE THE FRONT CONTROL DISPLAY INTERFACE MODULE(TOUCHSCREEN) HAS NO EFFECT ON BLUETOOTH CONNECTIVITY IN THE CAR AND AS SUCH MAY BE INCORRECTLY DIAGNOSED AND REPLACED AS THE SOURCE OF THE ISSUE."
SITUATION: ON VEHICLES FITTED WITH ACTIVE DRIVELINE, THE MESSAGE 'TWO WHEEL DRIVE ONLY FAULT - TRACTION REDUCED' MAY BE...
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DISPLAYED ON THE INSTRUMENT CLUSTER. DIAGNOSTIC TROUBLE CODES (DTC) P0745-92, P0942-92, P0C06-00, P18A5-64, U0001-82, U0001-83, U0001-87, U0037-81, U0037-82, U0037-83, U0037-87, AND U3000-49 MAY BE STORED IN THE ALL WHEEL DRIVE CONTROL MODULE (AWDCM)
"SITUATION: THE ADAPTIVE DAMPING (AD) WARNING LIGHT MAY BE DISPLAYED ON THE INSTRUMENT CLUSTER (IC).
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UPON DIAGNOSIS, A TECHNICIAN MAY FIND DIAGNOSTIC TROUBLE CODES (DTC ) PRESENT IN THE INTEGRATED SUSPENSION CONTROL MODULE (ISC M) OR SUSPENSION CONTROL MODULE (SUM). CAUSE: THIS MAY BE CAUSED BY DAMAGE TO THE ADAPTIVE DAMPER ELECTRICAL WIRING HARNESS."
ISSUE: A CUSTOMER MAY REPORT A CONCERN THAT AFTER SETTING A SCREENSAVER ON THE INFOTAINMENT SYSTEM TOUCH SCREEN...
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DISPLAY, AT THE NEXT IGNITION CYCLE THE SCREENSAVER HAS RETURNED TO A BLANK SCREEN (THE SCREENSAVER WILL NOT SAVE). THIS IS LIKELY TO OCCUR IN VEHICLES WITH EITHER A LOW-LEVEL OR MID-LEVEL INFOTAINMENT SYSTEM THAT IS NOT BRANDED AS MERIDIAN ON 2016 MODEL YEAR VEHICLES ONWARDS.
"WHEN FITTING A NEW REMOTE FUNCTION ACTUATOR (RFA) (REFERRED TO AS THE KEYLESS VEHICLE MODULE - KVM ON SDD) WITH A...
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MODULE PART NUMBER OF: FK72-19H440 - AE; FK72-19H440 - BE; FK72-19H440 - AF; FK72-19H440 - BF SDD CANNOT COMMUNICATE WITH THE RFA. THIS WILL BE DISPLAYED AS A RED X FOR THE RFA IN THE SDD VEHICLE SPECIFICATION SCREEN."
"ISSUE: DURING VEHICLE DIAGNOSTIC/SERVICING CHECK-UP THE FOLLOWING DTC MAY BE REPORTED FOR THE POWER STEERING CONTROL...
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MODULE (PSCM): '0000-00 [NO INFORMATION AVAILABLE] THERE IS NO CUSTOMER REPORTABLE SYMPTOM RELATED TO THIS DTC. CAUSE: THIS DTC HAS BEEN INCORRECTLY SET TO BE VISIBLE IN PRODUCTION SOFTWARE."
"ISSUE LAND ROVER ARE CURRENTLY INVESTIGATING BODY CONTROL MODULES (BCM) AND REMOTE FUNCTION ACTUATORS (RFA) AND...
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ASSOCIATED COMPONENTS REPLACED FOR A NON-START CONDITION. FOLLOWING SUPPLIER ANALYSIS THE MODULES HAVE BEEN CATEGORISED AS ""NO FAULT FOUND"". CAUSE CURRENTLY UNDER ANALYSIS."
ISSUE: A CUSTOMER MAY REPORT A CONCERN THAT AFTER SETTING A SCREENSAVER ON THE INFOTAINMENT SYSTEM TOUCH SCREEN...
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DISPLAY, AT THE NEXT IGNITION CYCLE THE SCREENSAVER HAS RETURNED TO A BLANK SCREEN (THE SCREENSAVER WILL NOT SAVE). THIS IS LIKELY TO OCCUR IN VEHICLES WITH EITHER A LOW-LEVEL OR MID-LEVEL INFOTAINMENT SYSTEM THAT IS NOT BRANDED AS MERIDIAN ON 2016 MODEL YEAR VEHICLES ONWARDS
SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES WITHIN THE LISTED AFFECTED VEHICLE RANGE WHERE...
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FAULTY VEHICLES ARE PERFORMING TWO SUCCESSIVE FAST PATH ADAPTIONS FOR SECONDARY FUELING TRIM. ADAPTIONS ARE OCCURRING WHEN 1ST HEGO VOLTAGE IS AT A HIGH LEVEL FOR A PERIOD OF TIME; HOWEVER, THIS IS WITHIN NORMAL OPERATION.
Engine
72 bulletinsGTDI BRAZED TURBOCHARGER CRACK EXTENDED WARRANTY
GTDI Brazed Turbocharger Crack Extended Warranty
Turbocharger Class Action Preliminary Settlement
After thermostat replacement, the instrument cluster says that the engine is overheating while driving.
Seat Power Height Adjustment Motor Inoperative
Seat Power Fore/Aft Motor Inoperative
Seat Recliner Motor Inoperative
Timing chain replacement VVT Service Part Incorrectly Boxed
Customer States engine runs rough with MIL illuminated.
Customer states check engine light is illuminated.
Customer States engine runs rough with MIL illuminated.
The engine is running rough.
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There is a hesitation. The Check Engine MIL goes on and off. There is a noise on startup.
The Check Engine Lamp is illuminated.
The engine idle is surging following a previous repair.
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The engine will shut off intermittently and restart immediately with a key cycle.
The engine idle is surging following a previous repair.
The engine idle is surging following a previous repair.
The transmission fault message is displayed in the instrument cluster.
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The Check Engine Lamp is on.
The check engine lamp is on.
The vehicle will not start.
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The Check Engine Light is on, there is noise from the engine.
The vehicle will not start.
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The Check Engine Light is on, there is noise from the engine.
The Check Engine Lamp is illuminated and DTC P2170-11 is stored in the PCM.
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A Restricted Performance message may also be reported.
The Check Engine Lamp is illuminated and DTC P2170-11 is stored in the PCM.
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A Restricted Performance message may also be reported.
Malfunction Indicator Lamp (MIL) illuminated.
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DTC P242B-64 logged in Powertrain Control Module (PCM).Issue applies to AJ20-D4 engine only.
Malfunction Indicator Lamp (MIL) illuminated.
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DTC P242B-64 logged in Powertrain Control Module (PCM).Issue applies to AJ20-D4 engine only.
Malfunction Indicator Lamp (MIL) illuminated.
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DTC P242B-64 logged in Powertrain Control Module (PCM).Issue applies to AJ20-D4 engine only.
The vehicle will not start.
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The Check Engine Light is on, there is noise from the engine.
The Check Engine Lamp is on.
Seat height operates in increments and seat memory function will not work after replacement of seat height motor.
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Diagnostic Trouble Code (DTC) B1B87-31, stored in Driver Seat Module (DSM) or Passenger Seat Module (PSM) Note that the seat height motor is supplied as part of the cushion sub-assembly or motor sub-assembly (depending on model)
The vehicle will not start.
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The Check Engine Light is on, there is noise from the engine.
The Check Engine Lamp is on.
Seat height operates in increments and seat memory function will not work after replacement of seat height motor.
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Diagnostic Trouble Code (DTC) B1B87-31, stored in Driver Seat Module (DSM) or Passenger Seat Module (PSM) Note that the seat height motor is supplied as part of the cushion sub-assembly or motor sub-assembly (depending on model)
The Check Engine Lamp is on.
A potential issue has been identified on a limited number of Land Rover vehicles within the listed Affected Vehicle...
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Range where in some circumstances the secondary catalyst fueling adaption may be incorrect. This will illuminate the engine Malfunction Indicator Lamp (MIL) with Diagnostic Trouble Code (DTC) P2096 or P2097 stored in the Powertrain Control Module PCM).
A potential issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle Range where in...
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some circumstances the secondary catalyst fueling adaption may be incorrect. This will illuminate the engine MIL (Malfunction Indicator Lamp) with DTC (Diagnostic Trouble Code) P2096 or P2097 stored in the Powertrain Control Module PCM).
A customer may report oil leaking from the front of the vehicle, the issue may also be detected during routine servicing or inspections.
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Upon further investigation oil is found to be leaking from the interface of the PTU and the automatic transmission.
Issue: Ingenium engine oil level shows a lower reading than the maximum mark on the oil level indicator.
An issue has been identified on certain vehicles within the listed Affected Vehicle Range where the 'Service Required'...
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message will not appear on the Instrument Cluster (IC) if a vehicle has reached its service point and the engine is started normally by pressing the engine START/STOP button with the brake pedal pressed. Turning on the ignition only, by pressing the engine START/STOP button without the brake pedal pressed, will still allow the 'Service Required' warning message to be displayed.
Issue: Ingenium engine oil level shows a lower reading than the maximum mark on the oil level indicator.
An issue has been identified on certain vehicles within the listed Affected Vehicle Range where the 'Service Required'...
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message will not appear on the Instrument Cluster (IC) if a vehicle has reached its service point and the engine is started normally by pressing the engine START/STOP button with the brake pedal pressed. Turning on the ignition only, by pressing the engine START/STOP button without the brake pedal pressed, will still allow the 'Service Required' warning message to be displayed.
A rattle noise may be evident from the engine compartment and/or the Malfunction Indicator Lamp (MIL) is illuminated and...
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Diagnostic Trouble Code (DTC) P0016, P0017, P0026, or P0341 may be stored in the Powertrain Control Module (PCM).
Issue: Oil leakage from the joint of 9 HP transmission and front differential following a repair in and around the...
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Transmission internal differential right output half shaft.
A potential issue has been identified on a limited number of vehicles within the listed Affected Vehicle Range where the...
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direct pressure sensing valve within the Air Conditioning (A/C) compressor becomes stuck and cannot respond to changing demands for A/C compressor displacement. The vehicle continues to operate; however, the function of the climate system is compromised by the failure mode. The customer may report a number of symptoms: cycling temperature within the passenger compartment, too cold, too hot, and/or odor ingress.
The engine Malfunction Indicator Lamp (MIL) may be illuminated on the Instrument Cluster (IC) and/or the engine may be...
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running poorly or exhibiting instability. Upon further diagnosis, the Technician may find Diagnostic Trouble Code (DTC) P2282-00 stored in the Powertrain Control Module (PCM).
An issue has been identified on certain vehicles within the listed Affected Vehicle Range where the 'Service Required'...
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message will not appear on the Instrument Cluster (IC) if a vehicle has reached its service point and the engine is started normally by pressing the engine START/STOP button with the brake pedal pressed. Turning on the ignition only, by pressing the engine START/STOP button without the brake pedal pressed, will still allow the 'Service Required' warning message to be displayed. In addition, the latest Powertrain Control Module (PCM) software has introduced a concern relating to the ability to reset the service message indicator. The latest IC software will rectify these concerns.
An issue has been identified on certain vehicles within the listed Affected Vehicle Range where the 'Service Required'...
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message will not appear on the Instrument Cluster (IC) if a vehicle has reached its service point and the engine is started normally by pressing the engine START/STOP button with the brake pedal pressed. Turning on the ignition only, by pressing the engine START/STOP button without the brake pedal pressed, will still allow the 'Service Required' warning message to be displayed. In addition, Powertrain Control Module (PCM) software introduced a concern relating to the ability to reset the service message indicator. The latest IC software will rectify these concerns.
An issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle Range which will not ...
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display the 'Service Required' message on the Instrument Cluster, when starting the engine by depressing the brake pedal and pressing the engine START/STOP button, if/when a vehicle has reached its service interval. The message will display when switching the ignition only 'ON' (engine ?OFF?) by pressing the engine START/STOP button and NOT depressing the brake pedal.
An issue has been identified on certain vehicles within the listed Affected Vehicle Range which will not display the...
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'Service Required' message on the Instrument Cluster, when starting the engine by depressing the brake pedal and pressing the engine START/STOP button, if/when a vehicle has reached its service interval. The message will display when switching the ignition only 'ON' (engine OFF) by pressing the engine START/STOP button and NOT depressing the brake pedal.
An issue has been identified on certain vehicles within the listed Affected Vehicle Range where the 'Service Required'...
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message will not appear on the Instrument Cluster (IC) if a vehicle has reached its service point and the engine is started normally by pressing the engine START/STOP button with the brake pedal pressed. Turning on the ignition only, by pressing the engine START/STOP button without the brake pedal pressed, will still allow the 'Service Required' warning message to be displayed. In addition, the latest Powertrain Control Module (PCM) software has introduced a concern relating to the ability to reset the service message indicator. The latest IC software will rectify these concerns.
ISSUE: RETAILERS ARE REPLACING FRONT WINDSCREEN WIPER MOTORS DUE TO PARK POSITION CONCERNS.
ISSUE: CUSTOMER MAY REPORT THAT THE DOOR LOCK CYLINDER COVER MISSING OR LOOSE.
"SITUATION: THE ENGINE MALFUNCTION INDICATOR LAMP (MIL) MAY BE ILLUMINATED WITH DIAGNOSTIC TROUBLE CODE (DTC) P209600 OR...
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P209700 STORED IN THE POWERTRAIN CONTROL MODULE (PCM). AFTER DTC P209600 OR P209700 IS STORED, ONE OR MORE OF THE FOLLOWING MISFIRERELATED DTCS IS ALSO LIKELY TO BE STORED IN THE PCM: P030000, P030100, P030200, P030300, AND/OR P030400."
ENGINE MIL MAY BE ILLUMINATED WITH VARIOUS DTC CODES
"ISSUE: CUSTOMER HAS OBSERVED 'CHECK ENGINE LIGHT' - ALSO KNOWN AS 'ENGINE MALFUNCTION INDICATOR LAMP (MIL)' -...
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ILLUMINATED IN THE INSTRUMENT CLUSTER & DTC P2096-00 AND/OR P2097-00 IS EVIDENT IN THE PCM. A CONCERN IN THE PCM DIAGNOSTIC SOFTWARE HAS BEEN DISCOVERED, WHICH WHEN COMBINED WITH A SPECIFIC CUSTOMER DRIVE CYCLE CAN LEAD TO THE FALSE FLAGGING OF THIS DTC. WORK IS ON-GOING TO DELIVER REVISED PCM SOFTWARE; TIMING IS TO BE CONFIRMED. EXHAUST SYSTEM LEAKS OUTSIDE DESIGN SPECIFICATION CAN INCREASE THE LIKELIHOOD OF REPEAT FAILURES. JLR HAVE RECOGNISED THAT THE SUPPLIED LEAK CHECK EQUIPMENT DOES NOT FIT ON CERTAIN LC - DISCOVERY SPORT EXHAUST TAIL PIPES. A SOLUTION IS BEING SOURCED."
"CONCERN: DISCOVERY SPORT L550 (LC) 2016MY & RANGE ROVER EVOQUE L538 (LV) 2016MY FITTED WITH PETROL 2.0L GTDI ENGINE...
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AND 9HP48 9-SPEED AUTOMATIC TRANSMISSION: TRANSMISSION SUPPORTING BOLT INCORRECTLY FITTED AT THE MANUFACTURING PLANT AND UNDER NORMAL OPERATION THERE IS NO EFFECT. WHEN REUSING THE TRANSMISSION BOLT IDENTIFIED IN THE ATTACHMENT, IT IS POSSIBLE TO STRIP THE SUMP THREAD WHEN REINSTALLING THE BOLT. REPLACEMENT REQUIRED WHEN REFITTING THE TRANMISSION ON THE AFFECTED VIN RANGES BELOW. DISCOVERY SPORT L550 (LC) 16MY: FROM H549138 TO H558173 EVOQUE L538 (LV) 16MY: FROM H082655 TO H091396 CAUSE: INCORRECT TRANSMISSION BOLT FITTED AT MANUFACTURING PLANT."
"ISSUE: CUSTOMER HAS OBSERVED 'CHECK ENGINE LIGHT' - ALSO KNOWN AS 'ENGINE MALFUNCTION INDICATOR LAMP (MIL)' -...
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ILLUMINATED IN THE INSTRUMENT CLUSTER & P2096-00 AND OR P2097- 00 IS EVIDENT IN THE PCM. ACTION: AS PER THE 'POSSIBLE CAUSE' LISTED IN TOPIX, THERE MAY BE AN AIR LEAK IN THE EXHAUST SYSTEM. CARRY OUT A LEAK CHECK OF THE EXHAUST SYSTEM AND FOLLOW THE ACTIONS AS DETAILED BELOW:"
"ISSUE: A NUMBER OF INSTANCES HAVE BEEN REPORTED WHERE A LOSS OF PRESSURE IN TYRES HAS BEEN OBSERVED WITH ASSOCIATED...
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TYRE PRESSURE MONITORING SYSTEM (TPMS) WARNING MESSAGES. CUSTOMERS AND RETAILERS HAVE BEEN UNABLE TO RE-INFLATE AND MAINTAIN SERVICE PRESSURES DUE TO LEAKAGE FROM THE TPMS VALVES. ISSUE MAY AFFECT: 15MY AND 16MY RANGE ROVER EVOQUE, DISCOVERY SPORT, RANGE ROVER (ALL NEW), DISCOVERY 4/LR4, RANGE ROVER SPORT VEHICLES. CAUSE: RETAILER TECHNICIANS HAVE OBSERVED TPMS VALVES WHERE THERE IS EVIDENCE OF AIR LOSS OR LEAKAGE FROM THE BASE OF THE VALVE STEM OR THROUGH THE TPMS VALVE CORE ."
"ISSUE: THE CUSTOMER REPORTS AN UNUSUAL SOUND COMING FROM THE ENGINE AREA WHILE DRIVING.
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CAUSE: INVESTIGATIONS SHOW THE BOLTS THAT CONNECT THE TURBOCHARGER TO THE DOWNPIPE (2.0L GTDI GASOLINE ENGINES) OR TURBOCHARGER TO MANIFOLD (2.2L DIESEL ENGINES) ARE INSECURE OR MISSING."
"SITUATION: A ""RATTLE"" NOISE FROM THE ENGINE COMPARTMENT OR FROM THE UNDERBODY AREA MAY BE EVIDENT.
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CAUSE: THIS MAY BE CAUSED BY REDUCED CLEARANCE BETWEEN THE DRIVESHAFT-REAR AND THE DRIVESHAFT-REAR HEAT SHIELD."
"ISSUE: JLR HAVE RECIEVED A NUMBER OF REPORTS DETAILING CONCERN THAT THE PLANT FILLED ENGINE OIL OF THE 2.0GTDI ENGINE APPEARS TO BE CONTAMINATED.
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CAUSE: THE PLANT FILL OIL HAS AN ADDITIVE TO ENABLE LEAK DETECTION AT VALENCIA ENGINE PLANT (VEP). THIS ADDITIVE HAS NO EFFECT ON THE QUALITY OR FUNCTION OF THE OIL AND IT IS STANDARD THAT THE IT MAY APPEAR TO HAVE A SLIGHTLY RED OR PINK TINT (SEE ATTACHED PICTURE)."
"ISSUE: THE CUSTOMER MAY OBSERVE A MIL IN THE INSTRUMENT CLUSTER RELATING TO THE ENGINE SYSTEM (CHECK ENGINE LIGHT) AND...
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ONE OR MORE CODES STORED IN THE PCM RELATING TO HEATED OXYGEN SENSOR (HO2S) IN THE EXHAUST SYSTEM. THE CODE WILL REFER TO A FAULT WITH THE PRE, OR MID, OR POST CATALYST HEATED OXYGEN SENSOR: P0030, P0031, P00D1, P0130, P0131, P0132, P0133, P0134, P0135, P014C, P2195, P2196, P2231, P2237, P2243, P2245, P2251, P2297, P2626, P2A00, P0050, P0051, P00D3, P0150, P0151, P0152, P0153, P0154, P0155, P2197, P2198, P2234, P2240, P2247, P2254, P0037, P0038, P0054, P0136, P0137, P0138, P0139, P013A, P013E, P0140, P0141, P2270, P2271, P0056, P0057, P0060, P013C, P014A, P0156, P0157, P0158, P0159, P0160, P0161, P2272, P2273, P0042, P0043, P0044, P0055, P0142, P0143, P0144, P0147, P2274, P2275, P0061, P0062, P0063, P0162, P0163, P0164, P0167, P2276, P2277 UPON DIAGNOSIS NO FAULT IS FOUND WITH THE WIRING HARNESS OR CONNECTOR AND THE FAULT IS DETERMINED TO BE WITH THE SENSOR (HAVING FOLLOWED THE DIAGNOSTIC INFORMATION AND HELP TEXT RELATING TO PCM CODES AS READ BY SDD). CAUSE: THE ROOT CAUSE HAS YET TO BE IDENTIFIED AND IS CURRENTLY UNDER INVESTIGATION."
"ISSUE: VISIBLE CRACK IN WINDSCREEN WITHIN THE AREAS OF THE TOP CORNERS.
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SEE ATTACHED PHOTOGRAPH. NO IMPACT DAMAGE VISIBLE. CAUSE: ENGINEERING IS INVESTIGATING THE ISSUE."
"DESCRIPTION AN ISSUE HAS BEEN IDENTIFIED ON 2013-2015 MODEL YEAR LR2 (L359) AND 2012-2015 MODEL YEAR RANGE ROVER...
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EVOQUE (L538) VEHICLES WHICH MAY EXPERIENCE REDUCED POWER OR PERCEPTION OF A MISFIRE AND DIFFICULTY RESTARTING THE ENGINE"
"SITUATION: THE VEHICLE BATTERY IMAY BE FLAT OR ONE OF THE FOLLOWING MESSAGES/WARNING LIGHTS MAY BE DISPLAYED ON THE...
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INSTRUMENT CLUSTER: FAULTY GENERATOR FAULTY BATTERY MONITORING SYSTEM (BMS) THE CHARGE WARNING INDICATOR IS ILLUMINATED WHEN THE ENGINE IS RUNNING. CAUSE: THE POWER SUPPLY IS A FULLY INTEGRATED SYSTEM THAT REQUIRES SDD TO DIAGNOSE OVERALL FUNCTIONALITY ROBUSTLY TO MAKE SURE CUSTOMER SATISFACTION IS MET VIA RIGHT FIRST TIME DIAGNOSIS."
DESCRIPTION: A POTENTIAL ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES LISTED WITHIN THE AFFECTED VEHICLE...
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RANGE WHERE THE PASSIVE ENTRY/PASSIVE UNLOCK AND KEYLESS START FEATURES MAY BE INOPERATIVE AND THE ENGINE WILL NOT START NORMALLY. WHEN THIS OCCURS, THE EMERGENCY KEY BLADE IS NEEDED TO UNLOCK THE DRIVERS DOOR TO ENTER THE VEHICLE AND THE SMART KEY MUST THEN BE HELD NEXT TO THE IMMOBILIZER ANTENNA UNIT (IAU) AND THE ENGINE START/STOP SWITCH MUST BE PRESSED TO START THE ENGINE.
"ISSUE: ENGINE MALFUNCTION INDICATOR LIGHT (MIL) ILLUMINATED.
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P0132 STATUS 60 DIAGNOSTIC TROUBLE CODE (DTC) STORED IN THE POWERTRAIN CONTROL MODULE (PCM)."
SITUATION: A RATTLE NOISE MAY BE EVIDENT FROM THE ENGINE COMPARTMENT AND/OR THE MALFUNCTION INDICATOR LAMP (MIL) IS ILLUMINATED.
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THE DIAGNOSTIC TROUBLE CODE (DTC) THAT MAY BE LOGGED INCLUDE P0016, P0017, P0026, OR P0341.
ISSUE: CUSTOMER HAS OBSERVED 'CHECK ENGINE LIGHT' - ALSO KNOWN AS 'ENGINE MALFUNCTION INDICATOR LAMP (MIL)' -...
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ILLUMINATED IN THE INSTRUMENT CLUSTER & DTC P2096-00 AND/OR P2097-00 IS EVIDENT IN THE PCM.
"SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES WITHIN THE AFFECTED VEHICLE RANGE WHERE THE...
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PASSIVE ENTRY/PASSIVE UNLOCK AND KEYLESS START FEATURES MAY BE INOPERATIVE AND THE ENGINE WILL NOT START NORMALLY. WHEN THIS OCCURS, THE EMERGENCY KEY BLADE IS NEEDED TO UNLOCK THE DRIVERS DOOR TO ENTER THE VEHICLE AND THE SMART KEY MUST THEN BE HELD NEXT TO THE IMMOBILIZER ANTENNA UNIT (IAU) AND THE ENGINE START/STOP SWITCH MUST BE PRESSED TO START THE ENGINE."
"ISSUE COMPLAINTS OF NOISE FROM HEATER/ AIR-CONDITIONING BLOWER MOTOR.
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CAUSE ENGINEERING INVESTIGATIONS HAVE FOUND THAT THE NOISE MAY POSSIBLY IN SOME CIRCUMSTANCES, BE CAUSED BY LOOSE OBJECTS OR MATERIAL WITHIN THE BLOWER MOTOR HOUSING."
SITUATION: THE ENGINE MALFUNCTION INDICATOR LAMP (MIL) MAY BE ILLUMINATED WITH DIAGNOSTIC TROUBLE CODE (DTC) P2096-00 OR...
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P2097-00 STORED IN THE POWERTRAIN CONTROL MODULE (PCM). AFTER DTC P2096-00 OR P2097-00 IS STORED, ONE OR MORE OF THE FOLLOWING MISFIRE-RELATED DTCS IS ALSO LIKELY TO BE STORED IN THE PCM: P0300-00, P0301-00, P0302-00, P0303-00, AND/OR P0304-00.
SITUATION: THE ENGINE MALFUNCTION INDICATOR LAMP (MIL) MAY BE ILLUMINATED WITH DIAGNOSTIC TROUBLE CODE (DTC) P2096-00 OR...
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P2097-00 STORED IN THE POWERTRAIN CONTROL MODULE (PCM).
ISSUE: CUSTOMER HAS OBSERVED 'CHECK ENGINE LIGHT' - ALSO KNOWN AS 'ENGINE MALFUNCTION INDICATOR LAMP (MIL)' -...
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ILLUMINATED IN THE INSTRUMENT CLUSTER & DTC P2096-00 AND/OR P2097-00 IS EVIDENT IN THE PCM. A CONCERN IN THE PCM DIAGNOSTIC SOFTWARE HAS BEEN DISCOVERED, WHICH WHEN COMBINED WITH A SPECIFIC CUSTOMER DRIVE CYCLE CAN LEAD TO THE FALSE FLAGGING OF THIS DTC. EXHAUST SYSTEM LEAKS OUTSIDE DESIGN SPECIFICATION CAN INCREASE THE LIKELIHOOD OF REPEAT FAILURES. (JLR HAVE RECOGNISED THAT THE SUPPLIED LEAK CHECK EQUIPMENT DOES NOT FIT ON CERTAIN LC - DISCOVERY SPORT EXHAUST TAIL PIPES. A SOLUTION IS BEING SOURCED).
Body & Paint
63 bulletinsFront / Rear Door Latch - Silicon Contamination Causing Doors To Not Operate As Expected
A customer may report that the windshield wipers stop up on the windshield when turned off.
A customer may report that the front or rear door latch does not operate as expected.
A customer may report that the front or rear door latch does not operate as expected.
Water Leak from Windshield
Cosmetic microcracking / surface cracks may be visible on the inside of the tailgate in the area of the hinge.
Situation: The hands-free tailgate may unintentionally open during or after periods of rain (or similar occasions where...
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water has been applied to the rear of the vehicle) when the Smart Key is within 1.2m of the tailgate.
The front bumper cover may crack where it meets the front fender.
Rear bodyside lamps are cracked/broken around the edge of the lens.
RESCINDED - Windshield Wiper Noise / Judder / Streak - RESCINDED
Customers may report the removable recovery panel is loose incorrectly aligned.
Customers may report the removable recovery panel is loose incorrectly aligned.
Retailers are reporting that the front and rear tow hook covers / bumper trims received with new vehicles at PDI appear...
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to be the wrong spec / colour for the vehicle.
Retailers are reporting that the front and rear tow hook covers / bumper trims received with new vehicles at PDI appear...
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to be the wrong spec / colour for the vehicle.
Issue: A customer may express one of the following concerns with the tailgate: Functionality ? difficult to open/close.
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Contact between the tailgate and other panels resulting in paint rub. Damaged tailgate latch cover and/or striker.
Issue: A customer may express one of the following concerns with the tailgate: Functionality ? difficult to open/close.
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Contact between the tailgate and other panels resulting in paint rub. Damaged tailgate latch cover and/or striker.
Issue: Customers may report that the Powerfold Door Mirrors will not Powerfold or are loose -See attached movie file...
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which demonstrates the issue.
Issue: Exterior rear view mirrors are being replaced unnecessarily.
Issue: Customers are reporting that the folding Convertible Top (Roof) is not operating.
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They may also report an error message "Top is not locked, less than 50km/h drive". This error has been observed during static position and whilst moving.
Issue: Side doors are being replaced in Service without the correct level of repair and as such, the customer may report...
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that the door(s) sound different (rings) when compared to the other original factory fitted doors.
Issue: Customer may express concern with the tailgate: Functionality ? difficult to open/close.
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Contact between the tailgate and other panels resulting in paint rub. Damaged tailgate latch cover and/or striker.
Issue: Range Rover Evoque tailgate latch covers are damaged for various reasons.
Issue: Range Rover Evoque tailgate latch covers are damaged for various reasons.
One or more power windows may be inoperative.
Issue: A customer may express one of the following concerns with the tailgate: Functionality ? difficult to open/close.
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Contact between the tailgate and other panels resulting in paint rub. Damaged tailgate latch cover and/or striker.
Issue: A customer may express one of the following concerns with the tailgate: Functionality ? difficult to open/close.
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Contact between the tailgate and other panels resulting in paint rub. Damaged tailgate latch cover and/or striker.
Issue: Customers may report that the Powerfold Door Mirrors will not Powerfold or are loose -See attached movie file...
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which demonstrates the issue.
Issue: Exterior rear view mirrors are being replaced unnecessarily.
Issue: Customers are reporting that the folding Convertible Top (Roof) is not operating.
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They may also report an error message "Top is not locked, less than 50km/h drive". This error has been observed during static position and whilst moving.
Issue: Side doors are being replaced in Service without the correct level of repair and as such, the customer may report...
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that the door(s) sound different (rings) when compared to the other original factory fitted doors.
Issue: Customer may express concern with the tailgate: Functionality ? difficult to open/close.
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Contact between the tailgate and other panels resulting in paint rub. Damaged tailgate latch cover and/or striker.
Issue: Range Rover Evoque tailgate latch covers are damaged for various reasons.
Issue: Range Rover Evoque tailgate latch covers are damaged for various reasons.
One or more power windows may be inoperative.
Issue: A customer may express one of the following concerns with the tailgate: Functionality ? difficult to open/close.
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Contact between the tailgate and other panels resulting in paint rub. Damaged tailgate latch cover and/or striker.
Issue: A customer may express one of the following concerns with the tailgate: Functionality ? difficult to open/close.
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Contact between the tailgate and other panels resulting in paint rub. Damaged tailgate latch cover and/or striker.
Issue: Customers are reporting a door rattle from one or more doors.
Issue: It may be found that the rear window washer jets have no function, despite proper operation of the windshield...
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washer pump and fluid being present in the reservoir.
Issue: Warranty claims have been submitted for panoramic glass roofs when there is evidence of external impact damage.
The rear left and/or right door window(s) may not close and/or the window(s) appear to be dislodged/jammed.
DOOR HANDLES ARE BEING RETURNED INCOMPLETE OR DISMANTLED
HOOD HARD TO LATCH OR INSTRUMENT PANEL SHOWING HOOD NOT LATCHED
DOORS DO NOT UNLOCK WITH REMOTE KEY
PANORAMIC GLASS ROOFS DAMAGED BY EXTERNAL IMPACTS
JLR INVESTIGATING SIDE DOOR LATCH CONERNS
"ISSUE: 16MY CUSTOMERS ARE REPORTING AN UNNECESSARY MISLOCK CHIRP/HORN SOUNDING WHILST DRIVING, WASHING OR DURING RAINING CONDITIONS.
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CAUSE: THE TAILGATE GESTURE SENSITIVITY CAN DETECT WATER PASSING OVER THE BUMPER(S). THE VEHICLE BELIEVES ACCESS IS BEING REQUESTED, BUT THE KEY FOB IS NOT IN CLOSE PROXIMITY. HENCE THE MISS LOCK SOUND."
"DESCRIPTION AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES LISTED WITHIN THE AFFECTED VEHICLE RANGE...
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WHERE THE FRONT OVERHEAD CONSOLE SUNGLASSES HOLDER WILL NOT REMAIN LATCHED WHEN USING THE OPEN/CLOSE FUNCTION. THIS NOTICE DOES NOT APPLY TO ANY VEHICLES ALREADY REGISTERED AND IN USE, EITHER WITH THE RETAILER OR CUSTOMER. ANY VEHICLE ALREADY IN USE MAY CONTINUE TO BE DRIVEN AND ANY REPAIR INSTRUCTIONS DEEMED NECESSARY WILL BE COMMUNICATED THROUGH A SEPARATE TECHNICAL BULLETIN OR FIELD SERVICE ACTION."
"SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES LISTED WITHIN THE AFFECTED VEHICLE RANGE WHERE...
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THE FRONT OVERHEAD CONSOLE SUNGLASSES HOLDER WILL NOT REMAIN LATCHED WHEN USING THE OPEN/CLOSE FUNCTION. THIS NOTICE DOES NOT APPLY TO ANY VEHICLES ALREADY REGISTERED AND IN USE, EITHER WITH THE RETAILER OR CUSTOMER. ANY VEHICLE ALREADY IN USE MAY CONTINUE TO BE DRIVEN AND ANY REPAIR INSTRUCTIONS DEEMED NECESSARY WILL BE COMMUNICATED THROUGH A SEPARATE TECHNICAL BULLETIN OR FIELD SERVICE ACTION. ACTION: RETAILERS ARE REQUIRED TO HOLD ONLY AFFECTED NEW VEHICLES THAT ARE WITHIN YOUR CONTROL AND REFRAIN FROM RELEASING THE VEHICLES FOR NEW VEHICLE SALE PENDING COMPLETION OF THE SERVICE INSTRUCTION DETAILED IN THIS TECHNICAL BULLETIN."
"ISSUE: WARRANTY CLAIMS HAVE BEEN SUBMITTED FOR PANORAMIC GLASS ROOFS WHEN THERE IS EVIDENCE OF EXTERNAL IMPACT DAMAGE.
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CAUSE: THE GLASS, WHEN INSPECTED, SHOWS CLEAR IMPACT MARKS WHERE AN OBJECT HAS HIT THE GLASS INITIATING THE CRACK."
"SITUATION: UPON ROUTINE MAINTENANCE, A TECHNICIAN MAY FIND OIL WEEPING FROM THE ACTIVE DRIVELINE POWER TRANSFER UNIT (PTU).
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CAUSE: THIS MAY BE CAUSED BY OIL WEEPING FROM THE DETENT SEALING CAP."
"SITUATION: THE FRONT SEAT CUSHION COVER(S) MAY APPEAR WRINKLED.
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CAUSE: THIS MAY BE CAUSED BY VARIATION IN THE DENSITY OF THE FIBER STRUCTURE WITHIN ONE HIDE AND/OR FROM HIDE-TO-HIDE CREATING A WRINKLED APPEARANCE ON LAMINATED LEATHER. THE FRONT SEAT CUSHION COVERS INSERT PANELS ARE MORE SUSCEPTIBLE TO THIS ISSUE.."
ISSUE: CUSTOMERS MAY REPORT THAT THE POWERFOLD DOOR MIRRORS WILL NOT POWERFOLD OR ARE LOOSE -SEE ATTACHED MOVIE FILE...
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WHICH DEMONSTRATES THE ISSUE.
ISSUE: CUSTOMERS ARE REPORTING AN ISSUE WITH THE MOVEABLE DOOR WINDOW GLASS(ES).
"SITUATION: THE WINDSHIELD WIPERS MAY MAKE A SQUEAK NOISE, JUDDER, OR STREAK THE WINDSHIELD.
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CAUSE: THIS MAY BE CAUSED BY A BUILD-UP OF DIRT AND GREASE ON THE SURFACE OF THE WINDSHIELD GLASS."
SITUATION: THE SUN VISOR VANITY MIRROR, VANITY MIRROR DOOR, AND/ OR VANITY MIRROR LIGHT MAY FAIL.
ISSUE: CUSTOMERS ARE REPORTING THAT THE FOLDING CONVERTIBLE TOP (ROOF) IS NOT OPERATING.
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THEY MAY ALSO REPORT AN ERROR MESSAGE "TOP IS NOT LOCKED, LESS THAN 50KM/H DRIVE".
ISSUE: RANGE ROVER EVOQUE TAILGATE LATCH COVERS ARE DAMAGED FOR VARIOUS REASONS.
ISSUE: CUSTOMERS ARE REPORTING THAT THE FRONT WINDOWS OF THE EVOQUE CONVERTIBLE DO NOT LOWER FULLY.
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THE WINDOW REMAINS APPROXIMATELY 25MM ABOVE THE WAIST LINE OF THE DOOR.
SITUATION: THE REAR DOOR INTERIOR TRIM PANEL(S) MAY APPEAR LOOSE AND/OR MAY BE TRAPPED IN THE REAR DOOR APERTURE...
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SECONDARY SEAL.
ISSUE ELECTRONIC TOLL TAGS MAY NOT BE READ CORRECTLY BY TOLL READERS ON VEHICLES WITH SOLAR ATTENUATING (IRR) GLASS.
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CAUSE. THIS MAY BE CAUSED BY NOT POSITIONING THE ELECTRONIC TOLL TAG PROPERLY IN THE INFRARED RADIATION REFLECTIVE (IRR) LAYER CUT OUT ON THE WINDSHIELD. .
ISSUE: CUSTOMER MAY EXPRESS CONCERN WITH THE TAILGATE: FUNCTIONALITY DIFFICULT TO OPEN/CLOSE.CONTACT BETWEEN THE...
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TAILGATE AND OTHER PANELS RESULTING IN PAINT RUB.DAMAGED TAILGATE LATCH COVER AND/OR STRIKER.
SITUATION: THE FRONT OVERHEAD CONSOLE SUNGLASSES HOLDER MAY NOT OPEN/CLOSE.
SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES WITHIN THE AFFECTED VEHICLE RANGE WHERE THE...
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OVERHEAD SUNGLASSES HOLDER APPEARS TO BE DISTORTED AND WILL NOT LATCH CORRECTLY IN CERTAIN CONDITIONS.
HVAC & Climate
17 bulletinsThe Air Conditioning compressor (AC) fails to run causing warm air to come out of the vents.
A customer may report the air conditioning system is not cooling properly.
The Auto Recirculation sensitivity cannot be set to 'High' in the Climate settings menu on the Touchscreen.
A customer may report the air conditioning system is not cooling properly.
A customer may report the air conditioning system is not cooling properly.
A customer may report the air conditioning system is not cooling properly.
The Air Conditioning (A/C) system may exhibit poor performance.
A customer may report that the HVAC blower is not operating after the vehicle has been parked for several days.
A customer may report the air conditioning system is not cooling properly.
A lack of cooling from the Air Conditioning (A/C) system may be evident.
Customers are reporting poor air conditioning performance which retailers are subsequently diagnosing as due to a faulty...
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air conditioning compressor.
Issue: Any issue affecting the operation of Climate Control Seats.
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For example: Seat heating or cooling inoperative, Intermittent operation, Noisy operation, Poor heating or cooling efficiency, Heating or cooling operation slow.
SITUATION: THE AIR CONDITIONING (A/C) SYSTEM MAY EXHIBIT POOR PERFORMANCE.
ISSUE: AIR-CONDITIONING NOT WORKING AND FOUND TO HAVE NO OR AN INSUFFICIENT AMOUNT OF REFRIGERANT GAS IN THE SYSTEM.
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NO LEAKS ARE FOUND AND VEHICLE PASSES VACUUM/PRESSURE TEST DURING EVACUATION AND REFILL, SYSTEM THEN WORKS AS NORMAL AFTER REFRIGERANT REFILL.
SITUATION: THE AIR CONDITIONING (A/C) SYSTEM MAY EXHIBIT POOR PERFORMANCE.
CLIMATE CONTROL SEATS ISSUES
"ISSUE: CUSTOMERS MAY REPORT LOSS OF CLIMATE CONTROL IN HVAC SYSTEM AND/OR SEAT HEATING, WHICH IS DUE TO HVAC SOFTWARE...
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COMMUNICATION ISSUES ON THE LIN BUS. THE COMMUNICATION CEASES UPON SHUTDOWN AND DOES NOT RECOVER UPON WAKE UP. SYMPTOMS INCLUDE: DTCS. HVAC BLOWER BECOMES INOPERATIVE BECAUSE THERE IS NO STEPPER CONTROL. NO LIN COMMUNICATION TO THE SEATS AND THEREFORE, NO CLIMATE SEAT CONTROL. CAUSE: HVAC SOFTWARE."
Software & Calibration
14 bulletinsInControl Touch Pro Wired Update
Software Update.
IMC Update 21A will not install
IMC 20C1 Software Release
IMC 20C1 Software Release
Issue: Following launch of Service Action N025/ N118/ N120 it is evident that L462 Discovery has been excluded.
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This is only a temporary position and will be included in a future update to the publications on TOPIx.
Not able to hear incoming calls with iPhone at iOS 12.2 / 12.3 software
Not able to hear incoming calls with iPhone at iOS 12.2 / 12.3 software
In response to customer feedback on the performance of the InControl Touch Pro? system, Jaguar Land Rover has developed...
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a software upgrade designed to enhance the robustness of a range of system features and functions.
In response to customer feedback on the performance of the InControl Touch Pro? system, Jaguar Land Rover has developed...
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a software upgrade designed to enhance the robustness of a range of system features and functions.
In response to customer feedback on the performance of the InControl Touch Pro? system, Jaguar Land Rover has developed...
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a software upgrade designed to enhance the robustness of a range of system features and functions.
"ISSUE DURING THE SOFTWARE UPDATE AND CONFIGURATION OF THE INFORMATION MASTER CONTROLLER(IMC) AND/OR INFORMATION SLAVE...
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CONTROLLER (ISC, FOR REAR SEAT ENTERTAINMENT ) THE SYSTEM MAY EXHIBIT THE FOLLOWING CONDITIONS DUE TO INCOMPLETE VARIANT CONFIGURATION LEARN PROCEDURE DURING THE SOFTWARE UPDATE."
"SITUATION: THE VEHICLE MAY LOCK WITH BOTH KEYS IN THE VEHICLE WHEN OPERATING THE EXTERIOR HANDLE.
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CAUSE: THIS MAY BE CAUSED BY A SOFTWARE ISSUE WITH THE REMOTE FUNCTION ACTUATOR (RFA)."
"ISSUE: AT 16MY THE RETAILER PDI PROCESS HAS BEEN UPDATED TO INCLUDE A NEW WI-FI FEATURE.
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CAUSE: CERTAIN 16MY LAND ROVERS WILL NOW BE OPTIONALLY EQUIPPED WITH WI-FI (SEE MARKETING BULLETIN MPR15-21ANNOUNCING INCONTROL WI-FI)."
Brakes
13 bulletinsThere have been several FRED submissions for a customer allegation of brake judder/vibration.
There have been several FRED submissions for a customer allegation of a brake noise concern.
There have been several FRED submissions for a customer allegation of a rear brake warning being illuminated on the...
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instrument cluster.
EPB (Emergency Park Brake) is applied and will not release.
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The EPB applied light is not on. The ABS (Anti-lock braking system), DSC (Dynamic stability Control) and brake warning lights are on. The "Autonomous Emergency Braking not available" message is displayed.
EPB (Emergency Park Brake) is applied and will not release.
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The EPB applied light is not on. The ABS (Anti-lock braking system), DSC (Dynamic stability Control) and brake warning lights are on. The "Autonomous Emergency Braking not available" message is displayed.
Corrosion may be evident on the rear brake discs, which may also be accompanied by a grinding noise and/or...
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vibration/judder while braking
Customers may observe a variety of noises during normal vehicle operation that emanate from the wheel / brake disc area of the vehicle.
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EPQR & TA data provided by retailers to date, shows a varied range of conditions (environmental, drive cycle and road type) that may initiate the known noises. Although the noises do not, in most cases, indicate a degradation in functionality or braking performance, they may lead to customer dissatisfaction and unscheduled retailer visits for repair action. Note: Off road use of the vehicle is not categorised in the communication due to the extended range of parameters and conditions that the vehicle operate at. Defining and describing brake noises is proven to be difficult through our different languages and terminology. In the ?Solutions? section below, there are noise descriptions and Technical Service Bulletins references to aid the repair selection. See ?Action? for further guidance.
Customers may observe a variety of noises during normal vehicle operation that emanate from the wheel / brake disc area of the vehicle.
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EPQR & TA data provided by retailers to date, shows a varied range of conditions (environmental, drive cycle and road type) that may initiate the known noises. Although the noises do not, in most cases, indicate a degradation in functionality or braking performance, they may lead to customer dissatisfaction and unscheduled retailer visits for repair action. Note: Off road use of the vehicle is not categorised in the communication due to the extended range of parameters and conditions that the vehicle operate at. Defining and describing brake noises is proven to be difficult through our different languages and terminology. In the ?Solutions? section below, there are noise descriptions and Technical Service Bulletins references to aid the repair selection. See ?Action? for further guidance.
A noise from front brake system during light brake pedal application may be evident, mostly from cold start in colder...
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ambient temperatures and typically does not re-occur after the brakes have warmed up.
"SITUATION: A GROAN, DRONE, HONK, AND/OR GRAUNCH NOISE MAY BE HEARD FROM THE REAR BRAKES, MOST NOTICEABLE DURING...
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LIGHT BRAKING WHEN REVERSING AFTER AN INITIAL START IN COLDER AMBIENT TEMPERATURES."
SQUEAK FROM THE FRONT BRAKE SYSTEM
AMBER PARK BRAKE WARNING LIGHT ILLUMINATED AFTER ABS MODULE UPDATE
SITUATION: CORROSION MAY BE EVIDENT ON THE REAR BRAKE DISCS, WHICH MAY ALSO BE ACCOMPANIED BY A GRINDING NOISE AND/OR...
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VIBRATION/JUDDER WHILE BRAKING.
Lighting
11 bulletinsTHE LIGHTING CONTROL SWITCH AND/OR THE WIPER CONTROL SWITCH MAY NOT OPERATE OR OPERATES INTERMITTENTLY.
Technical Bulletin: Tail Lamp Condensation.
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Onwards
A customer may express a concern that there is moisture inside one of the rear lamp assemblies.
To update InControl Touch Pro vehicles to the latest IMC software level, and to enable SOTA updates moving forward.
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SOTA updates sent direct to customers on SOTA eligible & enabled vehicles with latest level IMC software.
Issue: Following fitment of a new Remote Function Actuator (RFA) labelled with any of the part numbers below, Symptom...
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Driven Diagnostics (SDD) does not appear to communicate with the RFA: FK72-19H440-AE, FK72-19H440-BE, FK72-19H440-AF, FK72-19H440-BF, Following models only affected: L538 Range Rover Evoque 14MY onwards, L550 Discovery Sport 15MY onwards, L494 Range Rover Sport 14MY onwards, L405 Range Rover 14MY onwards
Issue: The bonnet open warning light is on but the bonnet appears closed.
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This can cause the alarm to trigger or the vehicle to not lock.
Issue: Retailers are replacing sections of the front carpet due to complaints from the customer that the carpet is...
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wrinkled, misshapen or creased.
REAR LAMPS ARE CRACKED/SHOW SIGNS OF CONDENSATION OR WATER INGRESS
"SITUATION: ON VEHICLES FITTED WITH HALOGEN HEADLAMPS, THE HB3 HALOGEN BULBS MAY HAVE BLOWN AT LOW TIME IN SERVICE.
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CAUSE: THIS MAY LEAD TO EARLIER THAN EXPECTED BULB REPLACEMENT."
ISSUE: THE BONNET OPEN WARNING LIGHT IS ON BUT THE BONNET APPEARS CLOSED.
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THIS CAN CAUSE THE ALARM TO TRIGGER OR THE VEHICLE TO NOT LOCK.
SITUATION: ON VEHICLES FITTED WITH HALOGEN HEADLAMPS, THE HB3 HALOGEN BULBS MAY HAVE BLOWN AT LOW TIME IN SERVICE.
Transmission
9 bulletinsCustomer states harsh shift, transmission warning lamp.
Steering wheel/speed control switches and paddle shifters inoperative.
No drive when the Transmission Control Switch (TCS) is in the Drive (D) position after an Auto Stop/Start.
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The Drive (D) lamp will flash on the TCS and a 'Re-select gear to manoeuvre' message will be displayed on the Instrument Cluster (IC).
The steering wheel right control switch and/or paddle shifters may be inoperative and navigation of the Instrument...
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Cluster menu using the steering wheel controls is not possible. The warning message 'Manual Shift Disabled' will also be displayed in the Instrument Cluster.
The steering wheel right control switch and/or paddle shifters may be inoperative and navigation of the Instrument...
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Cluster menu using the steering wheel controls is not possible. The warning message 'Manual Shift Disabled' will also be displayed in the Instrument Cluster.
Discovery Sport (LC) 2015MY Onwards & Range Rover Evoque (LV) 2014MY Onwards fitted with 9HP48 9-Speed Automatic...
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Transmission: Retailers reporting these vehicles are flagging the following (TCM) Transmission control module DTC?s P2545-86 and/or P2546-86 codes during SDD DTC read or on customer concern. Should there be any other transmission related fault codes stored in the TCM these other codes should be investigated and resolved before proceeding with this instruction.
"SITUATION: A FLUID LEAK FROM THE TRANSMISSION, POOR SHIFT QUALITY, AND/OR TRANSMISSION NOISE MAY BE EVIDENT.
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CAUSE: THIS MAY BE CAUSED BY THE TRANSMISSION COVER GASKET HAVING BEEN DAMAGED DURING MANUFACTURE, ALLOWING TRANSMISSION FLUID TO LEAK."
SITUATION: A 'TRANSMISSION FAULT' MESSAGE MAY BE DISPLAYED IN THE INSTRUMENT CLUSTER.
"CONCERN: DISCOVERY SPORT (LC) 2015 & 2016MY & RANGE ROVER EVOQUE (LV) 2014MY ONWARDS FITTED WITH 9HP48 9-SPEED...
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AUTOMATIC TRANSMISSION: RETAILERS REPORTING THESE VEHICLES ARE FLAGGING THE FOLLOWING (TCM) TRANSMISSION CONTROL MODULE DTCS P2545-86 AND/OR P2546-86 CODES DURING SDD DTC READ OR ON CUSTOMER CONCERN. SHOULD THERE BE OTHER TRANSMISSION RELATED FAULT CODES IN ADDITION THESE OTHER CODES SHOULD BE INVESTIGATED AND RESOLVED BEFORE PROCEEDING WITH THIS INSTRUCTION. ISSUE: TRANSMISSION CONTROL MODULE (TCMS) ARE BEEN REPLACED UNDER WARRANTY AND ON INVESTIGATION ON RETURNED PARTS HAVE FOUND WITH NO FAULT FOUND."
Steering
8 bulletinsSteering column multifunction switch.
Issue: The customer may express a concern that the heat distributed across the surface area of their heated steering wheel is inconsistent.
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The areas around the stitching and spokes, or the lower half of the steering wheel, may appear cooler than the rest of the wheel. The heated steering wheel is otherwise operating correctly, and no DTCs are stored.
A judder from the vehicle at low speeds when steering may be evident.
A judder from the vehicle at low speeds when steering may be evident.
The steering wheel may exhibit a vibration / shimmy while driving.
ISSUE: A CUSTOMER MAY REPORT THE VEHICLE STEERING FEELS HEAVY FOLLOWING AN ECO STOP START EVENT, POTENTIALLY ACCOMPANIED...
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BY VISUAL OR AUDIBLE WARNINGS THROUGH THE INSTRUMENT PACK.
VEHICLE STEERING FEELS HEAVIER THAN EXPECTED ACCOMPANIED BY VISUAL OR AUDIIBLE WARNINGS
"ISSUE WHEN REMOVING THE TRANSPORTATION STEERING WHEEL COVER, RESIDUE FROM THE COVER MAY BE FOUND LEFT ON THE STEERING WHEEL.
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CAUSE DEGRADATION OF THE PROTECTIVE COVER IN CERTAIN CLIMATIC CONDITIONS."
Tires & Wheels
7 bulletinsIssue: Low Speed Manoeuvring Front Tyre Skipping Phenomenon
Issue: Low Speed Manoeuvring Front Tyre Skipping Phenomenon
Issue: Low Speed Manoeuvring Front Tyre Skipping Phenomenon
Issue: Low Speed Manoeuvring Front Tyre Skipping Phenomenon
Issue: Low Speed Manoeuvring Front Tyre Skipping Phenomenon
Issue: Low Speed Manoeuvring Front Tyre Skipping Phenomenon
Jaguar Land Rover is trialling a new diagnostic procedure for wheel alignment.
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We require all retailers to follow the procedure outlined below ahead of conducting wheel alignment warranty work on Evoque (L538), Discovery Sport (L550), RR (L405), RRS (L494), Discovery (L462), and Velar (L560).
Fuel System
4 bulletinsThe stainless steel exhaust finishers may be corroded/discolored.
Corrosion may be visible on the fuel tank heatshield.
ISSUE: CUSTOMERS MAY REPORT ERRATIC AMBIENT AIR TEMPERATURE READINGS OR DEFAULT SETTING (I.E.
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-40 DEGREES).
SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES WITHIN THE LISTED AFFECTED VEHICLE RANGE WHERE...
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THE EVAPORATIVE EMISSION CANISTER HOSE MAY SHOW SIGNS OF OZONE CRACKING.
Suspension
3 bulletinsA ' creak' noise from the front suspension stabilizer bar bushing(s) may be evident at lower ambient temperatures.
"SITUATION: A ' CREAK' NOISE FROM THE FRONT SUSPENSION STABILIZER BAR BUSHING(S) MAY BE EVIDENT AT LOWER AMBIENT TEMPERATURES.
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CAUSE: THIS MAY BE CAUSED BY 'STICK/SLIP' BETWEEN THE STABILIZER BAR BUSHING AND THE STABILIZER BAR."
"SITUATION: A 'CREAK' NOISE FROM THE FRONT SEAT MAY BE EVIDENT.
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CAUSE: THIS MAY BE CAUSED BY METAL-TO-METAL CONTACT BETWEEN THE SEAT SUSPENSION MAT HOOKS AND THE SEAT FRAME AND MAY BE VERIFIED BY VISUAL INSPECTION OF SEAT SUPPORT MAT LOCATION HOLE WEAR."
Pre-Delivery & Maintenance
2 bulletinsThis Service ALERT is superseded by the following SSM which include an expanded vehicle range and service instructions.
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Please refer to the following publications on TOPIx for the latest details. Land Rover SSM #73635
Issue: One or more smart keys replaced at Pre Delivery Inspection (PDI) or during customer ownership that have found to...
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be ?No Fault Found? during part return analysis.