2012 Land Rover Range Rover Evoque TSBs
592 Technical Service Bulletins across 16 categories
Categories
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133 bulletinsSmart Key Deactivated message on instrument cluster and unable to start their vehicle
Vehicle Will Not Charge
This SSM applies to Instrument Pack lens in the above applicable model years vehicles.
The customer reports a whine/ humming noise while driving - Freelander 2 / LR2 and Evoque only.
Technical Bulletin: Windshiefld Wiper Noise/Judder/Streak
Technical Bulletin: Cont inual Unexplained Low Coolant Issues
Technical Bulletin: Squeaks & Rattles Kit Availability
Technical Bulletin: Windshiefld Wiper Noise/Judder/Streak
Technical Bulletin: Cont inual Unexplained Low Coolant Issues
Technical Bulletin: Squeaks & Rattles Kit Availability
Symptom general accessories
12MY L538 PSCM (EPAS) not communicating with vehicle
Technical Bulletin: Creak' Noise From Front Seat Frame
Technical Bulletin: Front Seatback Tilt Lever Inoperative
Seat mounted seat switches - Seats not moving
Seat mounted seat switches - Seats not moving
Information and entertainment system.
The Auto Stop/Start system may be inoperative.
Issue: Vehicle fails PDI routine due to telematics will not activate ? e-Call button fails to illuminate
Issue: Retailers and POE reporting staining on headlining and other interior fabric upholstery.
The plastic cover of the front seat height adjuster lever on vehicles with manually adjustable seats can break on...
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removal, leaving it loose when refitted and likely to become adrift (see attachment).
Issue: The customer may express the concern that water is visible within the cabin, leaking within the front footwells...
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of the vehicle.
Unable to activate telematics at PDI
Damage/marking may be evident on the surface of the Instrument Cluster (IPC) lens.
The front tow eye cover is visually adrift from the upper retaining clips.
A squeak and/or rubbing noise from the front right of the vehicle while driving may be evident.
Damage/marking may be evident on the surface of the IPC (Instrument Cluster) lens.
A 'creak' or 'squeak' noise may be evident from the rear of the vehicle, more noticeable on uneven road surfaces and...
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during cold ambient temperatures.
RFA cannot communicate with SDD when programming as new
Issue: Customers may report that the Stop Start function is intermittently not working for long periods of time during...
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a drive cycle.
A squeak and/or rubbing noise from the front right of the vehicle while driving may be evident.
Damage/marking on the surface of the Instrument Cluster (IC) lens.
During an in-vehicle call, the third party may experience an echo -- hearing their own voice -- after a short delay.
Issue: Customers / Dealers may report a concern with the condition of Seat Covers
Issue: This SSM is to support the description provided in Technical Bulletin LTB00631 for compact key low level repair.
Issue: Retailers and POE reporting staining on headlining and other interior fabric upholstery.
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including roller blind type load space cover housing and PVC blind material.
Issue: Retailers are reporting an increasing amount of missing items from transit boards, supplied within the luggage...
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compartment on delivery of a new vehicle.
Issue: JLR Quality assurance are currently investigating issues related to the cup holder release button being...
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inoperative or sticking (please see attached picture).
A squeak and/or rubbing noise from the front right of the vehicle while driving may be evident.
Damage/marking on the surface of the Instrument Cluster (IC) lens.
During an in-vehicle call, the third party may experience an echo -- hearing their own voice -- after a short delay.
Issue: Customers / Dealers may report a concern with the condition of Seat Covers
Issue: This SSM is to support the description provided in Technical Bulletin LTB00631 for compact key low level repair.
Issue: Retailers and POE reporting staining on headlining and other interior fabric upholstery.
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including roller blind type load space cover housing and PVC blind material.
Issue: Retailers are reporting an increasing amount of missing items from transit boards, supplied within the luggage...
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compartment on delivery of a new vehicle.
Issue: JLR Quality assurance are currently investigating issues related to the cup holder release button being...
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inoperative or sticking (please see attached picture).
Issue: A customer may report a concern that, when an external media source is connected to the In Car Entertainment...
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system using the relevant USB cable only, the device is not connecting to the vehicle.
Issue: The customer may express the concern that the carpet in one or both of the front passenger footwells is wet.
The keyless entry system lock function may not operate or operates intermittently.
Damage/Marking On The Surface Of The Instrument Cluster (IC) Lens
The keyless entry system lock function may not operate or operates intermittently.
Presentation from Dealer Shop Foreman Conference Call
RATTLE OR TIZZ FROM WITHIN THE INTERIOR OF THE VEHICLE
AUDIBLE NOISE FROM THE FRONT OR REAR CORNERS OF THE VEHICLE
"ISSUE CUSTOMERS / DEALERS MAY REPORT A CONCERN WITH THE CONDITION OF SEAT COVERS CAUSE LACK OF UNDERSTAND OF LEATHER...
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AS A NATURAL PRODUCT AND THE CONDITIONS IT MAY CAUSE."
ISSUE: HOMELINK UNIVERSAL TRANSMITTER NOT WORKING
SITUATION: A 'CREAK' NOISE FROM THE FRONT SEAT MAY BE EVIDENT.
SITUATION: A 'CREAK' NOISE FROM THE FRONT SEAT MAY BE EVIDENT.
DIVICE NOT CONNECTING USINIG USB CABLE ONLY
VOICE RECONGITION DOES NOT OBEY COMMAND
AUTO START/STOP MAY BE INOPERATIVE
ISSUE: REAR CAMERAS ARE BEING REPLACED WHEN IT IS NOT REQUIRED.
"ISSUE: NEW VEHICLES ARRIVING AT PORTS OR RETAILERS ARE BEING REPORTED TO HAVE DAMAGE BUT WITHOUT SUFFICIENT INFORMATION TO UNDERSTAND THE CONCERN.
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CAUSE: MORE INFORMATION IS REQUIRED TO BETTER UNDERSTAND THE ISSUE TO SUPPORT INVESTIGATION AND RECTIFICATION."
"ISSUE CUSTOMER REPORTS OF POOR APPEARANCE OF THE FRONT RADIATOR GRILL IN THE FORM OF PEELING, FADING, AND/OR DISCOLOURATION.
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CAUSE THE CLEAR LACQUER COATING ON THE GRILLE NOT CORRECT TO MANUFACTURING STANDARD."
"ISSUE: THE FACTORY WOULD LIKE TO GAIN A DEEPER UNDERSTANDING OF THE ISSUES SURROUNDING 'CONTINUAL UNEXPLAINED LOW...
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COOLANT LEVEL' ON 2.0GTDI L538 (EVOQUE) VEHICLES"
"ISSUE: CUSTOMER COMPLAINS OF DAMAGE/MARKING ON THE SURFACE OF THE VEHICLES INSTRUMENT PACK LENS.
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CAUSE: DAMAGE/MARKING CAUSED BY OBJECT IMPACT AGAINST THE LENS. STAINING/DISCOLORATION CONTAMINATION CAUSED BY USING ANY TYPE OF CLEANING PRODUCT ON LENS."
"ISSUE: DISCOLORATION OR PEELING OF THE FRONT OR REAR LAND ROVER OR RANGE ROVER BADGE"
"ISSUE: A CUSTOMER MAY REPORT A CONCERN THAT WHEN AN IPOD/IPHONE IS CONNECTED TO THE IN CAR ENTERTAINMENT SYSTEM...
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USING THE IPOD/IPHONE USB CABLE ONLY, THE PLAYBACK SOUND MAY BE DISTORTED OR JUMPS/SKIPS. CAUSE: UNKNOWN, CURRENTLY UNDER INVESTIGATION."
REPUBLISHED AUGUST 2013.
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CUSTOMER REPORTS SMART KEY NOT FOUND.
ISSUE: LOW COOLANT WARNING ILLUMINATED IN INSTRUMENT CLUSTER (IC)
ISSUE: THE CUSTOMER MAY EXPRESS THE CONCERN THAT THE CARPET IN ONE OR BOTH OF THE FRONT PASSENGER FOOTWELLS IS WET.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
Engine
107 bulletinsTechnical Bulletin: Continual Unexplained Low Engine Coolant Level Onwards years
Technical Bulletin: Vehicle will not unlock with remote key fob/Engine will not start
Technical Bulletin: Vehicle will not unlock kwith remote key fob/engine will not start
Technical Bulletin: Continual Unexplained Low Engine Coolant Level Onwards years
Technical Bulletin: Vehicle will not unlock with remote key fob/Engine will not start
Technical Bulletin: Vehicle will not unlock kwith remote key fob/engine will not start
Service Action: Water Induced Misfire / Restricted Performance
Service Action: Water Induced Misfire / Restricted Performance
Service Action: Water Induced Misfire / Restricted Performance
Service Action: Engine Control Module Reflash
Technical Bulletin: Engine MIL Illuminated; DTC P2188 Stored
Technical Bulletin: Engine MIL Illuminated With DTC P0089-29 Stored
Engine MIL Illuminated with DTC P0505-8F and P2282-00 Stored and Misfire
Seat Power Height Adjustment Motor Inoperative
Seat Power Fore/Aft Motor Inoperative
Seat Recliner Motor Inoperative
Timing chain replacement VVT Service Part Incorrectly Boxed
The Check Engine Lamp is illuminated and DTC P2170-11 is stored in the PCM.
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A Restricted Performance message may also be reported.
The Check Engine Lamp is illuminated and DTC P2170-11 is stored in the PCM.
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A Restricted Performance message may also be reported.
Malfunction Indicator Lamp (MIL) illuminated.
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DTC P242B-64 logged in Powertrain Control Module (PCM).Issue applies to AJ20-D4 engine only.
Malfunction Indicator Lamp (MIL) illuminated.
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DTC P242B-64 logged in Powertrain Control Module (PCM).Issue applies to AJ20-D4 engine only.
Malfunction Indicator Lamp (MIL) illuminated.
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DTC P242B-64 logged in Powertrain Control Module (PCM).Issue applies to AJ20-D4 engine only.
Seat height operates in increments and seat memory function will not work after replacement of seat height motor.
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Diagnostic Trouble Code (DTC) B1B87-31, stored in Driver Seat Module (DSM) or Passenger Seat Module (PSM) Note that the seat height motor is supplied as part of the cushion sub-assembly or motor sub-assembly (depending on model)
Seat height operates in increments and seat memory function will not work after replacement of seat height motor.
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Diagnostic Trouble Code (DTC) B1B87-31, stored in Driver Seat Module (DSM) or Passenger Seat Module (PSM) Note that the seat height motor is supplied as part of the cushion sub-assembly or motor sub-assembly (depending on model)
A customer may report oil leaking from the front of the vehicle, the issue may also be detected during routine servicing or inspections.
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Upon further investigation oil is found to be leaking from the interface of the PTU and the automatic transmission.
One or more of the following may be evident: ? Engine has restricted performance; ? Engine runs rough; ? Engine...
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exhibits poor starting; and/or ? Engine MIL (Malfunction Indicator Lamp) illuminated with DTC (Diagnostic Trouble Code) P0300, P0301, P0302, P0303, P0304, and/or P1315 stored in the Powertrain Control Module (PCM).
Issue: Ingenium engine oil level shows a lower reading than the maximum mark on the oil level indicator.
One or more of the following may be evident: ? Engine has restricted performance; ? Engine runs rough; ? Engine exhibits...
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poor starting; and/or ? Engine MIL (Malfunction Indicator Lamp) illuminated with DTC (Diagnostic Trouble Code) P0300, P0301, P0302, P0303, P0304, and/or P1315 stored in the Powertrain Control Module (PCM).
Issue: Ingenium engine oil level shows a lower reading than the maximum mark on the oil level indicator.
One or more of the following may be evident: ? Engine has restricted performance; ? Engine runs rough; ? Engine exhibits...
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poor starting; and/or ? Engine MIL (Malfunction Indicator Lamp) illuminated with DTC (Diagnostic Trouble Code) P0300, P0301, P0302, P0303, P0304, and/or P1315 stored in the Powertrain Control Module (PCM).
A rattle noise may be evident from the engine compartment and/or the Malfunction Indicator Lamp (MIL) is illuminated and...
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Diagnostic Trouble Code (DTC) P0016, P0017, P0026, or P0341 may be stored in the Powertrain Control Module (PCM).
Issue: Oil leakage from the joint of 9 HP transmission and front differential following a repair in and around the...
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Transmission internal differential right output half shaft.
One or more of the following may be evident: ? Engine has restricted performance; ? Engine runs rough; ? Engine exhibits...
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poor starting; and/or ? Engine Malfunction Indicator Lamp (MIL) illuminated with Diagnostic Trouble Codes (DTC) P0300, P0301, P0302, P0303, P0304, and/or P1315 stored in the Powertrain Control Module (PCM).
"ISSUE BATTERY CHARGING WARNING LIGHT IS ILLUMINATED WHEN DRIVING OR STARTING ENGINE.
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CAUSE ALTERNATOR REGULATOR FAULTY IN ALTERNATOR PART NUMBER LR028121."
ISSUE: RETAILERS ARE REPLACING FRONT WINDSCREEN WIPER MOTORS DUE TO PARK POSITION CONCERNS.
SITUATION: ONE OR MORE OF THE FOLLOWING ISSUES MAY BE EVIDENT WHEN USING THE SMART KEY: 'SMART KEY NOT FOUND' MESSAGE...
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DISPLAYED IN THE INSTRUMENT CLUSTER; ENGINE FAILS TO CRANK; VEHICLE MAY NOT UNLOCK / LOCK WHEN USING PASSIVE ENTRY OR WHEN PRESSING A SMART KEY BUTTON.
"SITUATION: THE ENGINE MALFUNCTION INDICATOR LAMP (MIL) MAY BE ILLUMINATED WITH THE FOLLOWING DIAGNOSTIC TROUBLE CODES...
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(DTC) STORED IN THE POWERTRAIN CONTROL MODULE (PCM) AND NO HARDWARE FAULT: P011621: ENGINE COOLANT TEMPERATURE SENSOR 1 CIRCUIT RANGE/PERFORMANCE (FAULT ON START UP AFTER USING BLOCK HEATER) P011B22: ENGINE COOLANT TEMPERATURE / INTAKE AIR TEMPERATURE CORRELATION (FAULT ON START UP AFTER USING BLOCK HEATER) P013A00: O2 SENSOR SLOW RESPONSE RICH TO LEAN (BANK 1 AND SENSOR 2) P131500: PERSISTENT MISFIRE P030000: RANDOM MISFIRE DETECTED P030100: CYLINDER 1 MISFIRE DETECTED P030200: CYLINDER 2 MISFIRE DETECTED P030300: CYLINDER 3 MISFIRE DETECTED P030400: CYLINDER 4 MISFIRE DETECTED"
SITUATION: A HUMMING NOISE MAY BE EVIDENT FROM THE ENGINE AT IDLE.
"ISSUE: CUSTOMER HAS OBSERVED 'CHECK ENGINE LIGHT' - ALSO KNOWN AS 'ENGINE MALFUNCTION INDICATOR LAMP (MIL)' -...
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ILLUMINATED IN THE INSTRUMENT CLUSTER & DTC P2096-00 AND/OR P2097-00 IS EVIDENT IN THE PCM. A CONCERN IN THE PCM DIAGNOSTIC SOFTWARE HAS BEEN DISCOVERED, WHICH WHEN COMBINED WITH A SPECIFIC CUSTOMER DRIVE CYCLE CAN LEAD TO THE FALSE FLAGGING OF THIS DTC. WORK IS ON-GOING TO DELIVER REVISED PCM SOFTWARE; TIMING IS TO BE CONFIRMED. EXHAUST SYSTEM LEAKS OUTSIDE DESIGN SPECIFICATION CAN INCREASE THE LIKELIHOOD OF REPEAT FAILURES. JLR HAVE RECOGNISED THAT THE SUPPLIED LEAK CHECK EQUIPMENT DOES NOT FIT ON CERTAIN LC - DISCOVERY SPORT EXHAUST TAIL PIPES. A SOLUTION IS BEING SOURCED."
"ISSUE: THE CUSTOMER REPORTS AN UNUSUAL SOUND COMING FROM THE ENGINE AREA WHILE DRIVING.
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CAUSE: INVESTIGATIONS SHOW THE BOLTS THAT CONNECT THE TURBOCHARGER TO THE DOWNPIPE (2.0L GTDI GASOLINE ENGINES) OR TURBOCHARGER TO MANIFOLD (2.2L DIESEL ENGINES) ARE INSECURE OR MISSING."
"ISSUE: SYMPTOM: - ENGINE MIL ILLUMINATED ON IPC.
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ROUGH IDLE, HESITATION AND/OR LOSS OF POWER. ONE OR MORE OF THE FOLLOWING DTCS MAY BE SET IN THE PCM: P008A, P008B, P2542. CAUSE: SUB-OPTIMAL PCM SOFTWARE CALIBRATION"
"ISSUE: VEHICLE DOES NOT AUTOMATICALLY RESTART WHEN REQUIRED TO DO SO, AFTER ENTERING ECO-STOP.
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P162F DTC STORED. STARTER MOTOR DISABLED - ENGINE CRANK TIME TOO LONG. CAUSE: SUB-OPTIMAL PCM SOFTWARE ON VEHICLES WITHIN THE Q511 CAMPAING VIN RANGE."
"ISSUE: CUSTOMERS MAY REPORT THE ENGINE MANAGEMENT LIGHT (MIL) IS ILLUMINATED WITH THE POSSIBILITY OF A NO ENGINE...
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RESTARTS IN XXX MILES, DIESEL EXHAUST FLUID DOSING MALFUNCTION WARNING MESSAGE DISPLAYED WITHIN THE INSTRUMENT CLUSTER MESSAGE CENTER AND DTCS P208B-00/P2BAE-00/P2BAF-00 STORED IN THE PCM (POWERTRAIN CONTROL MODULE) CAUSE: AIR IN THE SYSTEM."
"DESCRIPTION AN ISSUE HAS BEEN IDENTIFIED ON 2013-2015 MODEL YEAR LR2 (L359) AND 2012-2015 MODEL YEAR RANGE ROVER...
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EVOQUE (L538) VEHICLES WHICH MAY EXPERIENCE REDUCED POWER OR PERCEPTION OF A MISFIRE AND DIFFICULTY RESTARTING THE ENGINE."
"SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON 2013-2015 MODEL YEAR LR2 (L359) AND 2012-2015 MODEL YEAR RANGE ROVER EVOQUE...
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(L538) VEHICLES WHICH MAY EXPERIENCE REDUCED POWER OR PERCEPTION OF A MISFIRE AND DIFFICULTY RESTARTING THE ENGINE. ACTION: RETAILERS ARE REQUIRED TO HOLD ONLY AFFECTED NEW VEHICLES THAT ARE WITHIN YOUR CONTROL AND REFRAIN FROM RELEASING THE VEHICLES FOR NEW VEHICLE SALE PENDING COMPLETION OF THE SERVICE INSTRUCTION DETAILED IN THIS TECHNICAL BULLETIN."
"ISSUE: JLR HAVE RECIEVED A NUMBER OF REPORTS DETAILING CONCERN THAT THE PLANT FILLED ENGINE OIL OF THE 2.0GTDI ENGINE APPEARS TO BE CONTAMINATED.
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CAUSE: THE PLANT FILL OIL HAS AN ADDITIVE TO ENABLE LEAK DETECTION AT VALENCIA ENGINE PLANT (VEP). THIS ADDITIVE HAS NO EFFECT ON THE QUALITY OR FUNCTION OF THE OIL AND IT IS STANDARD THAT THE IT MAY APPEAR TO HAVE A SLIGHTLY RED OR PINK TINT (SEE ATTACHED PICTURE)."
"SITUATION: A '2 WHEEL DRIVE ONLY FAULT - TRACTION REDUCED' MESSAGE MAY BE DISPLAYED ON THE INSTRUMENT CLUSTER.
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UPON FURTHER INVESTIGATION, A TECHNICIAN MAY FIND DIAGNOSTIC TROUBLE CODE (DTC) P0961-62 STORED IN THE FAULT MEMORY. CAUSE: THIS MAY BE CAUSED BY INSUFFICIENT SPRING LOAD FOR MOTOR BRUSHES IN THE ACTIVE ON-DEMAND COUPLING OIL PUMP."
"ISSUE: VISIBLE CRACK IN WINDSCREEN WITHIN THE AREAS OF THE TOP CORNERS.
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SEE ATTACHED PHOTOGRAPH. NO IMPACT DAMAGE VISIBLE. CAUSE: ENGINEERING IS INVESTIGATING THE ISSUE."
"DESCRIPTION AN ISSUE HAS BEEN IDENTIFIED ON 2013-2015 MODEL YEAR LR2 (L359) AND 2012-2015 MODEL YEAR RANGE ROVER...
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EVOQUE (L538) VEHICLES WHICH MAY EXPERIENCE REDUCED POWER OR PERCEPTION OF A MISFIRE AND DIFFICULTY RESTARTING THE ENGINE"
"SITUATION: THE VEHICLE BATTERY IMAY BE FLAT OR ONE OF THE FOLLOWING MESSAGES/WARNING LIGHTS MAY BE DISPLAYED ON THE...
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INSTRUMENT CLUSTER: FAULTY GENERATOR FAULTY BATTERY MONITORING SYSTEM (BMS) THE CHARGE WARNING INDICATOR IS ILLUMINATED WHEN THE ENGINE IS RUNNING. CAUSE: THE POWER SUPPLY IS A FULLY INTEGRATED SYSTEM THAT REQUIRES SDD TO DIAGNOSE OVERALL FUNCTIONALITY ROBUSTLY TO MAKE SURE CUSTOMER SATISFACTION IS MET VIA RIGHT FIRST TIME DIAGNOSIS."
SITUATION: A RATTLE NOISE MAY BE EVIDENT FROM THE ENGINE COMPARTMENT AND/OR THE MALFUNCTION INDICATOR LAMP (MIL) IS ILLUMINATED.
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THE DIAGNOSTIC TROUBLE CODE (DTC) THAT MAY BE LOGGED INCLUDE P0016, P0017, P0026, OR P0341.
"ISSUE COMPLAINTS OF NOISE FROM HEATER/ AIR-CONDITIONING BLOWER MOTOR.
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CAUSE ENGINEERING INVESTIGATIONS HAVE FOUND THAT THE NOISE MAY POSSIBLY IN SOME CIRCUMSTANCES, BE CAUSED BY LOOSE OBJECTS OR MATERIAL WITHIN THE BLOWER MOTOR HOUSING."
"DESCRIPTION AN ISSUE HAS BEEN IDENTIFIED ON 2013-2015 MODEL YEAR LR2 (L359) AND 2012-2015 MODEL YEAR RANGE ROVER...
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EVOQUE (L538) VEHICLES WHICH MAY EXPERIENCE REDUCED POWER OR PERCEPTION OF A MISFIRE AND DIFFICULTY RESTARTING THE ENGINE."
"SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON 2013-2015 MODEL YEAR LR2 (L359) AND 2012-2015 MODEL YEAR RANGE ROVER EVOQUE...
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(L538) VEHICLES WHICH MAY EXPERIENCE REDUCED POWER OR PERCEPTION OF A MISFIRE AND DIFFICULTY RESTARTING THE ENGINE. ACTION: RETAILERS ARE REQUIRED TO HOLD ONLY AFFECTED NEW VEHICLES THAT ARE WITHIN YOUR CONTROL AND REFRAIN FROM RELEASING THE VEHICLES FOR NEW VEHICLE SALE PENDING COMPLETION OF THE SERVICE INSTRUCTION DETAILED IN THIS TECHNICAL BULLETIN."
"SITUATION: ONLY ON VEHICLES FITTED WITH A LAND ROVER-APPROVED ENGINE COOLANT HEATER (BLOCK HEATER), THE ENGINE...
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MALFUNCTION INDICATOR LAMP (MIL) MAY BE ILLUMINATED WITH DIAGNOSTIC TROUBLE CODES (DTC) P0116-21, P011B-22, P2183-00, OR P2183-22 STORED IN THE ENGINE CONTROL MODULE (ECM) AND NO HARDWARE FAULT. CAUSE: THIS MAY BE CAUSED BY AN ON-BOARD DIAGNOSTICS (OBD) CALIBRATION ERROR."
"ISSUE: CUSTOMER REPORTS THAT THE CRUISE CONTROL AND CLUSTER MENU FUNCTIONS WHEN USING THE RIGHT HAND SWITCHPACK ON...
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THE STEERING WHEEL IS INOPERATIVE. CAUSE: CURRENTLY UNDER INVESTIGATION BY ENGINEERING"
"ISSUE AIR CONDITIONING NOT WORKING (1234YF SYSTEM) FOUND TO HAVE NO OR INSUFFICIENT AMOUNT OF REFRIGERANT GAS IN THE SYSTEM.
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NO LEAKS ARE FOUND AND VEHICLE PASSES VACUUM / PRESSURE TEST DURING EVACUATION AND REFILL, SYSTEM THEN WORKS AS REFILL. CAUSE DURING INITIAL EVACUATION PROCESS WITHIN THE FACTORY SMALL PIECES OF DEBRIS MAY BE DRAWN INTO THE SCHRADER VALVE EVACUATION PORTS, THIS CAN PREVENT THE VALVE FROM CLOSING CORRECTLY OR DAMAGES THE SEAL ALLOWING THE REFRIGERANT GAS (PLEASE SEE ATTACHMENT FOR EXAMPLES)"
"DESCRIPTION A DESIGN ISSUE HAS BEEN IDENTIFIED ON 2012-2013 MODEL YEAR RANGE ROVER EVOQUE VEHICLES WITHIN THE LISTED VIN RANGE.
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WHILE DRIVING IN WET WEATHER CONDITIONS, CONDENSATION MAY BUILD UP WITHIN THE ENGINE CHARGE AIR RADIATOR. FOLLOWING A RAPID INCREASE IN ENGINE SPEED, THIS CONDENSATION COULD BE DRAWN IN TO ONE OF THE ENGINES CYLINDERS, CAUSING THE ENGINE MANAGEMENT SYSTEM TO SENSE A MISFIRE. THE ENGINE IS PROGRAMMED TO REACT TO THIS MISFIRE BY INITIATING A RESTRICTED PERFORMANCE MODE TO PROTECT THE EXHAUST CATALYST. IN THIS MODE, THE DRIVER NOTICEABLY EXPERIENCES REDUCED POWER TO ACCELERATE UNTIL THE ENGINE IS SWITCHED OFF AND THEN RESTARTED. FURTHERMORE, AN ENGINE WARNING MESSAGE WILL DISPLAY IN THE INSTRUMENT CLUSTER MESSAGE CENTER AND THE ENGINE MALFUNCTION INDICATOR LAMP MAY ILLUMINATE. NEW COMPONENTS HAVE BEEN DESIGNED TO LIMIT CONDENSATION FROM BUILDING IN THE ENGINES CHARGE AIR RADIATOR TO PREVENT THE RESTRICTED PERFORMANCE MODE FROM INITIATING. ADDITIONALLY, UPDATED ENGINE CONTROL MODULE (ECM) SOFTWARE HAS BEEN DEVELOPED WHICH CHANGES THE THRESHOLDS NECESSARY TO INITIATE THE RESTRICTED PERFORMANCE MODE FOR THIS ISSUE. SERVICE ACTION Q255 SUPERSEDES Q237 WITH IMMEDIATE EFFECT. VEHICLES UPDATED UNDER Q237 REQUIRE THE REWORK ACTION DETAILED IN Q255."
"SITUATION: WHILE DRIVING IN WET WEATHER CONDITIONS, CONDENSATION MAY BUILD UP WITHIN THE ENGINE CHARGE AIR RADIATOR.
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FOLLOWING A RAPID INCREASE IN ENGINE SPEED, THIS CONDENSATION COULD BE DRAWN IN TO ONE OF THE ENGINES CYLINDERS, CAUSING THE ENGINE MANAGEMENT SYSTEM TO SENSE A MISFIRE. THE ENGINE IS PROGRAMMED TO REACT TO THIS MISFIRE BY INITIATING A RESTRICTED PERFORMANCE MODE TO PROTECT THE EXHAUST CATALYST. IN THIS MODE, THE DRIVER NOTICEABLY EXPERIENCES REDUCED POWER TO ACCELERATE UNTIL THE ENGINE IS SWITCHED OFF AND THEN RESTARTED. FURTHERMORE, AN ENGINE WARNING MESSAGE WILL DISPLAY IN THE INSTRUMENT CLUSTER MESSAGE CENTER AND THE ENGINE MALFUNCTION INDICATOR LAMP MAY ILLUMINATE. NEW COMPONENTS HAVE BEEN DESIGNED TO LIMIT CONDENSATION FROM BUILDING IN THE ENGINES CHARGE AIR RADIATOR TO PREVENT THE RESTRICTED PERFORMANCE MODE FROM INITIATING. ADDITIONALLY, UPDATED ENGINE CONTROL MODULE (ECM) SOFTWARE HAS BEEN DEVELOPED WHICH CHANGES THE THRESHOLDS NECESSARY TO INITIATE THE RESTRICTED PERFORMANCE MODE FOR THIS ISSUE."
"SITUATION: THE ENGINE MALFUNCTION INDICATOR LAMP (MIL) MAY BE ILLUMINATED AND DIAGNOSTIC TROUBLE CODE (DTC) P008B IS...
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STORED IN THE ENGINE CONTROL MODULE (ECM). CAUSE: THIS MAY BE CAUSED BY AN INTERNAL FAULT WITH THE LOW PRESSURE FUEL SENSOR."
"SITUATION: THE ENGINE MALFUNCTION INDICATOR LAMP (MIL) MAY BE ILLUMINATED WITH DIAGNOSTIC TROUBLE CODES (DTC) P00C6 AND...
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P228D-00 OR P228C-77 STORED IN THE ENGINE CONTROL MODULE (ECM). ADDITIONALLY, THE ENGINE MAY EXPERIENCE ROUGH RUNNING, HARD STARTING, A ROUGH IDLE, OR MISFIRES AND ONE OR MORE MISFIRE DTCS (P0300, P0301, P0302, P0303, P0304, AND P1315) STORED IN THE ECM. CAUSE: THIS MAY BE CAUSED BY AN INTERNAL FAULT WITH THE METERING VALVE IN THE HIGH PRESSURE FUEL PUMP"
"SITUATION: ENGINE INSTABILITY MAY BE EXPERIENCED.
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THE MALFUNCTION INDICATOR LAMP (MIL) WILL BE DISPLAYED AND DIAGNOSTIC TROUBLE CODES (DTC) P0301, P0302, P0303, P0304, AND/OR P0315 MAY BE STORED IN THE ENGINE CONTROL MODULE (ECM) NOTE: THE OWNERS HANDBOOK STATES: 'PREMIUM UNLEADED GASOLINE WITH A COST OF LIVING COUNCIL (CLC) OR ANTI KNOCK INDEX (AKI) OCTANE RATING OF 91 OR HIGHER MUST BE USED.' CAUSE: THIS MAY BE CAUSED BY VARIABLE FUEL QUALITY."
"ISSUE A SIGNIFICANT NUMBER OF TSS MOTORS HAVE BEEN REPLACED UNDER WARRANTY, WHEN RETURNED TO THE SUPPLIER FOR...
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ANALYSIS MANY ARE DEEMED AS NO FAULT FOUND. IT IS POSSIBLE DURING AN ECO STOP START THAT THE VEHICLE DOES NOT RE-START. CAUSE INCORRECT DIAGNOSIS"
"SITUATION: ONE OR MORE FO THE FOLLOWING ISSUES MAY BE EVIDENT WHEN USING THE SMART KEY: 'SMART KEY NOT FOUND' MESSAGE...
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DISPLAYED IN THE INSTRUMENT CLUSTER; ENGINE FAILS TO CRANK; VEHICLE MAY NOT UNLOCK / LOCK WHEN USING PASSIVE ENTRY OR WHEN PRESSING A SMART KEY BUTTON. CAUSE: THIS MAY BE CAUSED BY A 'LOCK UP' OF THE KEYLESS VEHICLE MODULE (KVM)."
"ISSUE: VEHICLES FITTED WITH 2.0GTDI ENGINE.
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COOLANT PUMP LEAKS FROM WEEP CHAMBER. (SEE ATTACHED PICTURE)"
"ISSUE: ENGINEERING HAVE RECEIVED REPORTS OF COMPRESSOR CLUTCH FAILURE ON 2.0 PETROL, & 2.2 DIESEL FREELANDER & EVOQUE MODELS.
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CAUSE: INTERNAL ISSUE WITHIN CLUTCH."
"ISSUE: DOOR LOCK FUNCTIONALITY CAUSE: JLR ENGINEERING ARE CURRENTLY INVESTIGATING SIDE DOOR LATCH CONCERNS AND...
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THEREFORE WOULD APPRECIATE MORE INFORMATION TO AID INVESTIGATIONS. KNOWN ISSUES HAVE BEEN RESOLVED AND ASSURED VINS FOR EFFECTED MODELS ARE: EVOQUE: H021033(15MY), H920134 (PUNE) DISCOVERY 4 A756425 FREELANDER2: H432120, H911856 (PUNE)"
"ISSUE: L538 (EVOQUE VEHICLES) EQUIPPED WITH 2.0GTDI ENGINE.
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VEHICLE NON START OR CUTS OUT AND WILL NOT RE-START. LOW PRESSURE (IN TANK) FUEL-PUMP IS IDENTIFIED AS CAUSAL PART. CAUSE: FUEL PUMPS OR VEHICLES MAY HAVE BEEN SUBJECTED TO RUN DRY CONDITIONS PRIOR TO DELIVERY FUEL FILL DURING PRODUCTION HAS NOW BEEN INCREASED TO PREVENT THIS."
"ISSUE: A CUSTOMER MAY RAISE CONCERN REGARDING THE FUNCTIONALITY OF THE FRONT WIPER SYSTEM.
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CAUSE: UNDER ENGINEERING INVESTIGATION"
"ISSUE: EVOQUE OR FREELANDER 2 / LR2 2.0L GASOLINE ENGINES - THE CUSTOMER REPORTS CHECK ENGINE LAMP ON WITH POSSIBLE NOISE FROM THE ENGINE.
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THE DTC THAT MAY BE LOGGED INCLUDE P0016-76, P0341-00, P000A-00, OR P0026-00. THERE HAVE ALSO BEEN SOME REPORTS OF MISFIRE CODES BEING STORED (P03XX). CAUSE: THE PIN ON THE CAMSHAFT SPROCKET HAS BROKEN. SEE ATTACHED FILE FOR AN EXAMPLE."
"SITUATION: THE ENGINE MAY EXHIBIT REDUCED POWER ON ACCELERATION AFTER LONG PERIODS OF DRIVING IN WET CONDITIONS,...
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CONTINUING UNTIL THE ENGINE IS SWITCHED OFF AND RESTARTED. ADDITIONALLY, AN ENGINE WARNING MESSAGE WILL DISPLAY IN THE INSTRUMENT CLUSTER MESSAGE CENTER AND THE ENGINE MALFUNCTION INDICATOR LAMP (MIL) MAY ILLUMINATE. CAUSE: THIS MAY BE CAUSED BY INCONSISTENCES IN THE VEHICLE CALIBRATION COMBINED WITH MOISTURE ENTERING THE ENGINE THROUGH THE AIR INTAKE SYSTEM."
"ISSUE: POOR IDLE QUALITY.
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VIBRATION AT IDLE IS NOTICEABLY WORSE THAN COMPARISON VEHICLES. CAUSE: INCORRECT POSITIONING OF ENGINE MOUNTS FOLLOWING REPAIRS IN SERVICE OR PRODUCTION."
"SITUATION: THE ENGINE MALFUNCTION INDICATOR LAMP (MIL) MAY BE DISPLAYED ON THE INSTRUMENT CLUSTER WITH DIAGNOSTIC...
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TROUBLE CODE (DTC) P2188 STORED IN THE ENGINE CONTROL MODULE (ECM). CAUSE: THIS MAY BE CAUSED BY AN ON-BOARD DIAGNOSTICS (OBD) CALIBRATION ERROR."
"DESCRIPTION A DESIGN ISSUE HAS BEEN IDENTIFIED ON 2012-2013 MODEL YEAR RANGE ROVER EVOQUE VEHICLES WITHIN THE LISTED VIN RANGE.
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WHILE DRIVING IN WET WEATHER CONDITIONS, CONDENSATION MAY BUILD UP WITHIN THE ENGINE CHARGE AIR RADIATOR. FOLLOWING A RAPID INCREASE IN ENGINE SPEED, THIS CONDENSATION COULD BE DRAWN IN TO ONE OF THE ENGINES CYLINDERS, CAUSING THE ENGINE MANAGEMENT SYSTEM TO SENSE A MISFIRE. THE ENGINE IS PROGRAMMED TO REACT TO THIS MISFIRE BY INITIATING A RESTRICTED PERFORMANCE MODE TO PROTECT THE EXHAUST CATALYST. IN THIS MODE, THE DRIVER NOTICEABLY EXPERIENCES REDUCED POWER TO ACCELERATE UNTIL THE ENGINE IS SWITCHED OFF AND THEN RESTARTED. FURTHERMORE, AN ENGINE WARNING MESSAGE WILL DISPLAY IN THE INSTRUMENT CLUSTER MESSAGE CENTER AND THE ENGINE MALFUNCTION INDICATOR LAMP MAY ILLUMINATE. NEW COMPONENTS HAVE BEEN DESIGNED TO LIMIT CONDENSATION FROM BUILDING IN THE ENGINES CHARGE AIR RADIATOR TO PREVENT THE RESTRICTED PERFORMANCE MODE FROM INITIATING. ADDITIONALLY, UPDATED ENGINE CONTROL MODULE (ECM) SOFTWARE HAS BEEN DEVELOPED WHICH CHANGES THE THRESHOLDS NECESSARY TO INITIATE THE RESTRICTED PERFORMANCE MODE FOR THIS ISSUE."
"SITUATION: WHILE DRIVING IN WET WEATHER CONDITIONS, CONDENSATION MAY BUILD UP WITHIN THE ENGINE CHARGE AIR RADIATOR.
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FOLLOWING A RAPID INCREASE IN ENGINE SPEED, THIS CONDENSATION COULD BE DRAWN IN TO ONE OF THE ENGINES CYLINDERS, CAUSING THE ENGINE MANAGEMENT SYSTEM TO SENSE A MISFIRE. THE ENGINE IS PROGRAMMED TO REACT TO THIS MISFIRE BY INITIATING A RESTRICTED PERFORMANCE MODE TO PROTECT THE EXHAUST CATALYST. IN THIS MODE, THE DRIVER NOTICEABLY EXPERIENCES REDUCED POWER TO ACCELERATE UNTIL THE ENGINE IS SWITCHED OFF AND THEN RESTARTED. FURTHERMORE, AN ENGINE WARNING MESSAGE WILL DISPLAY IN THE INSTRUMENT CLUSTER MESSAGE CENTER AND THE ENGINE MALFUNCTION INDICATOR LAMP MAY ILLUMINATE."
"SITUATION: WHILE DRIVING IN WET WEATHER CONDITIONS, CONDENSATION MAY BUILD UP WITHIN THE ENGINE CHARGE AIR RADIATOR.
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FOLLOWING A RAPID INCREASE IN ENGINE SPEED, THIS CONDENSATION COULD BE DRAWN IN TO ONE OF THE ENGINES CYLINDERS, CAUSING THE ENGINE MANAGEMENT SYSTEM TO SENSE A MISFIRE. THE ENGINE IS PROGRAMMED TO REACT TO THIS MISFIRE BY INITIATING A RESTRICTED PERFORMANCE MODE TO PROTECT THE EXHAUST CATALYST. IN THIS MODE, THE DRIVER NOTICEABLY EXPERIENCES REDUCED POWER TO ACCELERATE UNTIL THE ENGINE IS SWITCHED OFF AND THEN RESTARTED. FURTHERMORE, AN ENGINE WARNING MESSAGE WILL DISPLAY IN THE INSTRUMENT CLUSTER MESSAGE CENTER AND THE ENGINE MALFUNCTION INDICATOR LAMP MAY ILLUMINATE."
"ISSUE: WHEN FRONT WINDSCREEN WIPERS ARE OPERATED (ANY SPEED SELECTED) THERE IS NO RESPONSE.
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AND/OR DURING WINDSCREEN OPERATION THE WIPERS SIEZE MID-CYCLE AND REMAIN UNRESPONSIVE. ALSO WINDSCREEN WIPERS UN-RESPONSIVE WHEN IN CERTAIN WIPER SPEED SELECTIONS I.E. NO. 2. CAUSE: UNDER ENGINEERING INVESTIGATION"
"ISSUE: VISIBLE CRACK IN WINDSCREEN WITHIN THE AREAS OF THE TOP CORNERS.
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SEE ATTACHED PHOTOGRAPH. NO IMPACT DAMAGE VISIBLE. CAUSE: ENGINEERING IS INVESTIGATING THE ISSUE."
"ISSUE: ONLY APPLICABLE TO L538 (EVOQUE) AND L359 (LR2, FREELANDER 2) VEHICLES FITTED WITH 2.0GTDI ENGINES.
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WARRANTY DATA INDICATES A VOLUME OF FUEL INJECTORS BEING REPLACED IN RELATION TO THE SYMPTOM OUTLINED BELOW: VEHICLES SUFFERING FROM A MISFIRE AT COLD START AND ON SOME OCCASIONS INTERMITTENT ROUGH RUNNING AT NORMAL OPERATING TEMPERATURE, WITH VARIOUS DTC'S STORED SUCH AS P0300-00 P0301-00 P0302-00 P0304-00 P1315-00 P0316-00 CAUSE: ENGINEERING WOULD LIKE TO GAIN FURTHER UNDERSTANDING INTO THE CAUSE OF THESE FUEL INJECTOR FAILURES."
"ISSUE: THE CUSTOMER REPORTS AN UNUSUAL SOUND COMING FROM THE ENGINE AREA WHILE DRIVING.
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CAUSE: INVESTIGATIONS SHOW THE BOLTS THAT CONNECT THE TURBOCHARGER TO THE DOWNPIPE (2.0L GTDI GASOLINE ENGINES) OR TURBOCHARGER TO MANIFOLD (2.2L DIESEL ENGINES) ARE INSECURE OR MISSING."
"DESCRIPTION AN ISSUE HAS BEEN IDENTIFIED ON 2013-2014 MODEL YEAR LAND ROVER LR2 (L359) AND 2012-2014 MODEL YEAR RANGE...
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ROVER EVOQUE (L538) VEHICLES WITHIN THE LISTED VIN RANGES WHERE DIAGNOSTIC TROUBLE CODE (DTC) P0089-29, FUEL PRESSURE REGULATOR PERFORMANCE - SIGNAL INVALID, IS STORED IN THE ENGINE CONTROL MODULE (ECM) AND THE ENGINE MALFUNCTION INDICATOR LAMP (MIL) IS ILLUMINATED IN THE INSTRUMENT CLUSTER MESSAGE CENTER."
"SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON 2013-2014 MODEL YEAR LAND ROVER LR2 (L359) AND 2012-2014 MODEL YEAR RANGE...
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ROVER EVOQUE (L538) VEHICLES WITHIN THE LISTED VIN RANGES WHERE DIAGNOSTIC TROUBLE CODE (DTC) P0089-29, FUEL PRESSURE REGULATOR PERFORMANCE - SIGNAL INVALID, IS STORED IN THE ENGINE CONTROL MODULE (ECM) AND THE ENGINE MALFUNCTION INDICATOR LAMP (MIL) IS ILLUMINATED IN THE INSTRUMENT CLUSTER MESSAGE CENTER. ACTION: RETAILERS ARE REQUIRED TO HOLD ALL AFFECTED VEHICLES WITHIN THE LISTED VIN RANGE THAT ARE IN THEIR CONTROL AND REFRAIN FROM RELEASING THE VEHICLES FOR NEW OR USED VEHICLE SALE PENDING COMPLETION OF THE REWORK ACTION DETAILED IN THIS TECHNICAL BULLETIN"
"SITUATION: THE ENGINE MALFUNCTION INDICATOR LAMP (MIL) MAY BE ILLUMINATED WITH NO NOTICEABLE ENGINE-RELATED ISSUE AND...
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DIAGNOSTIC TROUBLE CODE (DTC) P0089-29 MAY BE STORED IN THE ENGINE CONTROL MODULE (ECM). CAUSE: THIS MAY BE CAUSED BY AN OVER-ACTIVE RELIEF VALVE SEAL WITHIN THE IN-TANK FUEL PUMP."
"ISSUE: ON A SMALL NUMBER OF L538 2.0GDTI VEHICLES DTC P2610-85 IS LOGGED CAUSING THE CHECK ENGINE INDICATOR TO APPEAR ON THE IPC.
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CAUSE: THE CAUSE IS BEING INVESTIGATED AND INFORMATION IS REQUIRED TO HELP ESTABLISH ROOT CAUSE."
"ISSUE: ENGINEERING IS INVESTIGATING THE CAUSE OF FRONT DRIVE SHAFTS (HALF SHAFTS) RUBBER BOOTS SPLIT OR DAMAGED ON LAND...
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ROVER / RANGE ROVER VEHICLES IN WARRANTY. CAUSE: UNKNOWN ENGINEERING INVESTIGATION ON-GOING."
"SITUATION: THE VEHICLE MAY NOT UNLOCK WITH THE REMOTE KEY FOB AND / OR THE ENGINE MAY NOT START WHEN ATTEMPTING TO...
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START THE ENGINE USING THE STOP/START BUTTON. WHEN THIS OCCURS, THE SMART KEY NOT FOUND MESSAGE IS NOT DISPLAYED AND THE ENGINE WILL NOT START WITH THE REMOTE KEY FOB IN THE FAILSAFE STARTING POSITION. CAUSE: THIS MAY BE CAUSED BY COMPONENT TOLERANCES WITHIN THE CENTRAL JUNCTION BOX (CJB) PREVENTING CORRECT FUNCTIONALITY DURING ENGINE START ATTEMPTS."
"ISSUE: THERE IS A HIGH PERCENTAGE OF WINDOW REGULATORS / MOTORS BEING REPLACED.
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WHEN TESTED BY THE SUPPLIER THEY ARE FOUND TO BE FULLY FUNCTIONAL AND WITHOUT FAULT. IN AN ATTEMPT TO ACCURATELY DIAGNOSE AND PREVENT THE UNNECESSARY REPLACEMENT OF PARTS, THIS SSM HAS BEEN RELEASED TO REQUEST DEALERS TO CONSIDER THE FOLLOWING IN THE FIRST INSTANCE WHEN INVESTIGATING WINDOW REGULATOR CONCERNS AND ITS OPERATION PRIOR TO REPLACING THE REGULATOR OR MOTOR. CUSTOMER MAY REPORT ONE OF THE FOLLOWING ISSUES:- A. WINDOW INOPERATIVE I.E. WILL NOT GO UP/DOWN, GOES UP/DOWN IN STAGES OR WILL NOT OPERATE AT ALL. B. WINDOW BOUNCE BACK OR NOT FULLY CLOSING. C. RATTLE OR NOISE DURING WINDOW OPERATION."
"ISSUE: CUSTOMERS HAVE REPORTED WARNING LAMP ILLUMINATION AND PARK BRAKE ACTIVATION / DE-ACTIVATION FUNCTIONALITY ISSUES...
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WITH RELATED DTCS C2007-11 OR C2008-11. CAUSE: JLR ENGINEERING ARE CONTINUING TO INVESTIGATE ROOT CAUSE OF THE ISSUE."
"DESCRIPTION A DESIGN ISSUE HAS BEEN IDENTIFIED ON 2012-2013 MODEL YEAR RANGE ROVER EVOQUE VEHICLES WITHIN THE LISTED VIN RANGE.
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WHILE DRIVING IN WET WEATHER CONDITIONS, CONDENSATION MAY BUILD UP WITHIN THE ENGINE CHARGE AIR COOLER. FOLLOWING A RAPID INCREASE IN ENGINE SPEED, THIS CONDENSATION COULD BE DRAWN IN TO ONE OF THE ENGINES CYLINDERS, CAUSING THE ENGINE MANAGEMENT SYSTEM TO SENSE A MISFIRE. THE ENGINE IS PROGRAMMED TO REACT TO THIS MISFIRE BY INITIATING A RESTRICTED PERFORMANCE MODE TO PROTECT THE EXHAUST CATALYST. IN THIS MODE, THE DRIVER NOTICEABLY EXPERIENCES REDUCED POWER TO ACCELERATE UNTIL THE ENGINE IS SWITCHED OFF AND THEN RESTARTED. FURTHERMORE, AN ENGINE WARNING MESSAGE WILL DISPLAY IN THE INSTRUMENT CLUSTER MESSAGE CENTER AND THE ENGINE MALFUNCTION INDICATOR LAMP MAY ILLUMINATE. NEW COMPONENTS HAVE BEEN DESIGNED TO LIMIT CONDENSATION FROM BUILDING IN THE ENGINES CHARGE AIR COOLER TO PREVENT THE RESTRICTED PERFORMANCE MODE FROM INITIATING. ADDITIONALLY, UPDATED ENGINE CONTROL MODULE (ECM) SOFTWARE HAS BEEN DEVELOPED WHICH CHANGES THE THRESHOLDS NECESSARY TO INITIATE THE RESTRICTED PERFORMANCE MODE FOR THIS ISSUE. SERVICE ACTION Q255 SUPERSEDES Q237 WITH IMMEDIATE EFFECT. VEHICLES UPDATED UNDER Q237 REQUIRE THE REWORK ACTION DETAILED IN Q255."
"SITUATION: WHILE DRIVING IN WET WEATHER CONDITIONS, CONDENSATION MAY BUILD UP WITHIN THE ENGINE CHARGE AIR COOLER.
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FOLLOWING A RAPID INCREASE IN ENGINE SPEED, THIS CONDENSATION COULD BE DRAWN IN TO ONE OF THE ENGINES CYLINDERS, CAUSING THE ENGINE MANAGEMENT SYSTEM TO SENSE A MISFIRE. THE ENGINE IS PROGRAMMED TO REACT TO THIS MISFIRE BY INITIATING A RESTRICTED PERFORMANCE MODE TO PROTECT THE EXHAUST CATALYST. IN THIS MODE, THE DRIVER NOTICEABLY EXPERIENCES REDUCED POWER TO ACCELERATE UNTIL THE ENGINE IS SWITCHED OFF AND THEN RESTARTED. FURTHERMORE, AN ENGINE WARNING MESSAGE WILL DISPLAY IN THE INSTRUMENT CLUSTER MESSAGE CENTER AND THE ENGINE MALFUNCTION INDICATOR LAMP MAY ILLUMINATE. NEW COMPONENTS HAVE BEEN DESIGNED TO LIMIT CONDENSATION FROM BUILDING IN THE ENGINES CHARGE AIR COOLER TO PREVENT THE RESTRICTED PERFORMANCE MODE FROM INITIATING. ADDITIONALLY, UPDATED ENGINE CONTROL MODULE (ECM) SOFTWARE HAS BEEN DEVELOPED WHICH CHANGES THE THRESHOLDS NECESSARY TO INITIATE THE RESTRICTED PERFORMANCE MODE FOR THIS ISSUE."
"ISSUE: CUSTOMERS HAVE REPORTED WARNING LAMP ILLUMINATION AND PARK BRAKE ACTIVATION / DE-ACTIVATION FUNCTIONALITY...
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ISSUES WITH RELATED DTCS C2007-11 OR C2008-11. CAUSE: JLR ENGINEERING ARE CONTINUING TO INVESTIGATE ROOT CAUSE OF THE ISSUE."
"ISSUE: A CUSTOMER MAY REPORT A CONCERN WITH A FLAT BATTERY OR POOR STARTING; WHEN TESTING THE BATTERY IT IS DETERMINED THAT A CHARGE IS REQUIRED.
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CAUSE: WHEN CHARGING A BATTERY (BOTH PRIMARY AND SECONDARY) WITH A BMS (BATTERY MONITORING SYSTEM) FITTED, THE EARTH FROM THE CHARGER MUST BE CONNECTED TO A SUITABLE CHASSIS OR ENGINE EARTH (CHECK TOPIX FOR APPROPRIATE LOCATION). THIS ALLOWS THE BMS TO SEE THE CURRENT GOING INTO THE BATTERY. HOWEVER WHEN USING A DIAGNOSTIC CHARGER FROM MIDTRONICS SUCH AS GR1, GRX GR8(110 VOLTS)THIS CONNECTION PROCESS CAN CAUSE AN INCORRECT BATTERY ANALYSIS DUE TO THE EXTRA RESISTANCE IN THE WIRING WHEN CONNECTED TO A CHASSIS OR ENGINE EARTH."
SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES WITHIN THE LISTED AFFECTED VEHICLE RANGE WHICH...
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MAY EXPERIENCE REDUCED POWER OR PERCEPTION OF A MISFIRE AND DIFFICULTY RESTARTING THE ENGINE.
SITUATION: THE ENGINE MALFUNCTION INDICATOR LAMP (MIL) MAY BE ILLUMINATED WITH NO DRIVEABILITY ISSUES.
ISSUE: CUSTOMER HAS OBSERVED 'CHECK ENGINE LIGHT' - ALSO KNOWN AS 'ENGINE MALFUNCTION INDICATOR LAMP (MIL)' -...
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ILLUMINATED IN THE INSTRUMENT CLUSTER & DTC P2096-00 AND/OR P2097-00 IS EVIDENT IN THE PCM. A CONCERN IN THE PCM DIAGNOSTIC SOFTWARE HAS BEEN DISCOVERED, WHICH WHEN COMBINED WITH A SPECIFIC CUSTOMER DRIVE CYCLE CAN LEAD TO THE FALSE FLAGGING OF THIS DTC. EXHAUST SYSTEM LEAKS OUTSIDE DESIGN SPECIFICATION CAN INCREASE THE LIKELIHOOD OF REPEAT FAILURES. (JLR HAVE RECOGNISED THAT THE SUPPLIED LEAK CHECK EQUIPMENT DOES NOT FIT ON CERTAIN LC - DISCOVERY SPORT EXHAUST TAIL PIPES. A SOLUTION IS BEING SOURCED).
LAND ROVER: MALFUNCTION INDICATOR LAMP (MIL) WILL BE ILLUMINATED AND DUE TO VARIABLE FUEL QUALITY, MAY EXPERIENCE INSTABILITY OF ENGINE.
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MODEL 2012-13 EVOQUE. *PE
LAND ROVER: CONDENSATION BUILDS UP IN ENGINE CHARGE AIR RADIATOR WHEN DRIVING IN WET WEATHER, AND ENGINE SPEED...
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INCREASES, CAUSING ENGINE MANAGEMENT SYSTEM TO SENSE MISFIRE. MODEL 2012-13 EVOQUE. *PE
LAND ROVER: STORED IN ENGINE CONTROL MODULE (ECM) IS DIAGNOSTIC TROUBLE CODE (DTC) P0089-29, FUEL PRESSURE REGULATOR...
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PERFORMANCE, AND MALFUNCTION INDICATOR LAMP (MIL) IS ILLUMINATED IN INSTRUMENT CLUSTER (IP) MESSAGE CENTER. MODEL 2013-2014 LR2, 2012-2014 EVOQUE. *PE
LAND ROVER: AN ISSUE WITH ENGINE CONTROL MODULE (ECM) CONCERNING FUEL PRESSURE REGULATOR PERFORMANCE, DIAGNOSTIC...
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TROUBLE CODE (DTC) P0089-29, CAUSING ENGINE MALFUNCTION INDICATOR LAMP (MIL) TO ILLUMINATE IN MESSAGE CENTER OF INSTRUMENT CLUSTER. MODEL 2013-2014 LR2, 2012-2014 RANGE ROVER EVOQUE. *PE
LAND ROVER: THERE IS A BUILD UP OF CONDENSATION, WHEN DRIVING IN WET WEATHER, WITH THE ENGINE CHARGE AIR COOLER.
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MODEL 2012-2013 RANGE ROVER EVOQUE. *PE
LAND ROVER: CONDENSATION WILL BUILD UP, IN SOME VEHICLES, WITHIN ENGINE CHARGE AIR COOLER WHEN DRIVING DURING WET...
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WEATHER AND RAPID INCREASE OF ENGINE SPEED, CONDENSATION WILL BE DRAWN TO ONE OF ENGINES CYLINDERS, CAUSING ENGINE MANAGEMENT SYSTEM TO MISFIRE. MODEL 2012-2013 RANGE ROVER EVOQUE. *PE
LAND ROVER: SEE DOCUMENT SEARCH BUTTON FOR OWNER LETTER.
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DUE TO CONDENSATION BUILDING UP, DURING WET CONDITIONS, INSIDE AIR INDUCTION SYSTEM, ONE OF CYLINDERS CAN CAUSE ENGINE TO MISFIRE AND INITIATE A RESTRICT PERFORMANCE MODE TO PROTECT EXHAUST CATALYST AND HAVE REDUCE ACCELERATION POWER. MODELS 2012-2013 EVOQUE. *PE
LAND ROVER: A CLICKING OR LIGHT KNOCKING NOISE IS HEARD COMING FROM FRONT SUSPENSION WHICH MAY BE GENERATED BY...
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SLIP/STICK CONTACT BETWEEN BOLT, WHEEL KNUCKLE AND LOWER CONTROL ARM BALL JOINT. MODELS 2012 RANGE ROVER EVOQUE (LV). *PE
LAND ROVER: WHISTLING SOUND HEARD COMING FROM ENGINE, IS HIGH PITCHED.
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*PE
LAND ROVER: A HIGH PITCHED WHISTLE SOUND IS COMING FROM ENGINE WHEN DRIVING.
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*PE
LAND ROVER: VEHICLE PETROL ENGINE EXHIBITS A WHISTLING NOISE AT LOW SPEED, WHICH MAY CAUSE BALANCE SHAFT GEAR FAILURE.
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*PE
LAND ROVER: WHEN DRIVING VEHICLE, A SOUND, HIGH PITCHED, CAN BE HEARD COMING FROM ENGINE.
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*PE
Electrical
82 bulletinsLeaking windshield that caused the water ingress on the electrical component.
Technical Bulletin: Loss of Battery Charge
Technical Bulletin: Loss of Battery Charge
Technical Bulletin: Front / Rear Bumper Harness Protective Sleeve
When attempting to complete the Replace ECU application for the Occupant Classification System Module (OCS) the application fails.
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The error message The following error was encountered: is displayed to the user.
Customer experiences, Low battery message on the instrument panel, and is unable to start the vehicle.
Customer experiences, Low battery message on the instrument panel, and is unable to start the vehicle.
Degradation of the primary catalytic converter.
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The DTC P0420-00 stored in the PCM indicates the primary catalyst is not operating at an optimal level.
Repeated flat battery reported but measured quiescent current drain within the expected range (< 30 mA)
Following a successful update to InControl Touch Pro 18D using PATHFINDER, the parts look up table for the Infotainment...
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Master Controller (IMC) may show that the module is still not up to date.
Vehicles may exhibit a no start complaint due to a repetitive intermittent flat battery.
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Initial diagnosis shows no fault found or no measurable quiescent drain.
After an Infotainment Master Control Module (IMC) software update: Phone will not connect via Bluetooth Voice commands...
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no longer work
After replacement of the Restraints Control Module (RCM) the DTC B0002-13 (Driver's Front Airbag stage 2 - open circuit)...
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is stored within the RCM.
A customer may raise a concern with the Malfunction Indicator Lamp Illuminated on the instrument cluster with no driveability concern.
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During interrogation DTC?s P054A-00, P0014-71, P000B-00 and/or P0341-00 and P054A-00 will be stored within the Powertrain Control Module (PCM).
Following a successful update to InControl Touch Pro 18D using PATHFINDER, the parts look up table for the Infotainment...
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Master Controller (IMC) may show that the module is still not up to date.
Vehicles may exhibit a no start complaint due to a repetitive intermittent flat battery.
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Initial diagnosis shows no fault found or no measurable quiescent drain.
After an Infotainment Master Control Module (IMC) software update: Phone will not connect via Bluetooth Voice commands...
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no longer work
After replacement of the Restraints Control Module (RCM) the DTC B0002-13 (Driver's Front Airbag stage 2 - open circuit)...
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is stored within the RCM.
A customer may raise a concern with the Malfunction Indicator Lamp Illuminated on the instrument cluster with no driveability concern.
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During interrogation DTC?s P054A-00, P0014-71, P000B-00 and/or P0341-00 and P054A-00 will be stored within the Powertrain Control Module (PCM).
When attempting to complete the ?Replace ECU? Body Control Module (BCM) application within PATHFINDER, the user may...
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notice that PATHFINDER does not respond even though the ?Replace ECU? button has been selected.
A customer may raise a concern with the Malfunction Indicator Lamp Illuminated on the instrument cluster with no driveability concern.
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During interrogation DTC?s P054A-00, P0014-71, P000B-00 and/or P0341- 00, P054A-00, P0303-00 and P0302-00 will be stored within the Powertrain Control Module (PCM).
A customer may raise a concern with the Malfunction Indicator Lamp Illuminated on the instrument cluster with no driveability concern.
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During interrogation DTC?s P054A-00, P0014-71, P000B-00 and/or P0341- 00, P054A-00, P0303-00 and P0302-00 will be stored within the Powertrain Control Module (PCM).
The customer reports reduced performance with P0191-85 observed in the PCM.
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This may or may not also illuminate the MIL. DTCs P168F-00, P2178-00, or P144C-00 may be stored also.
Issue: The customer reports reduced performance with P0191-85 observed in the PCM.
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This may or may not also illuminate the MIL.
Issue: The customer reports a MIL and P144C-00 is observed in the PCM.
The customer reports reduced performance with P0191-85 observed in the PCM.
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This may or may not also illuminate the MIL. DTCs P168F-00, P2178-00, or P144C-00 may be stored also.
Issue: The customer reports reduced performance with P0191-85 observed in the PCM.
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This may or may not also illuminate the MIL. DTCs P168F-00, P2178-00, or P144C-00 may be stored also.
A 'Hood open' message may be displayed on the Instrument Cluster (IC) or the security system status indicator may give...
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an audible warning to indicate that the hood is not latched correctly. Upon further inspection, the hood is correctly latched.
Issue: The customer reports reduced performance with P0191-85 observed in the PCM.
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This may or may not also illuminate the MIL. DTCs P168F-00, P2178-00, or P144C-00 may be stored also.
Issue: Following what appears to be a successful software update to the Remote Function Actuator (RFA) or replacement...
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module using Pathfinder or Symptom Driven Diagnostics (SDD) the module appears to be unresponsive to any further diagnostic commands or smart key remote operation.
Issue: The customer reports reduced performance with P0191-85 observed in the PCM.
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This may or may not also illuminate the MIL. DTCs P168F-00, P2178-00, or P144C-00 may be stored also.
A 'Hood open' message may be displayed on the Instrument Cluster (IC) or the security system status indicator may give...
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an audible warning to indicate that the hood is not latched correctly. Upon further inspection, the hood is correctly latched.
Issue: The customer reports reduced performance with P0191-85 observed in the PCM.
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This may or may not also illuminate the MIL. DTCs P168F-00, P2178-00, or P144C-00 may be stored also.
Issue: The customer reports reduced performance with P0191-85 observed in the PCM.
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This may or may not also illuminate the MIL.
Issue: The customer reports a MIL and P144C-00 is observed in the PCM.
Issue: Following what appears to be a successful software update to the Remote Function Actuator (RFA) or replacement...
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module using Pathfinder or Symptom Driven Diagnostics (SDD) the module appears to be unresponsive to any further diagnostic commands or smart key remote operation.
Issue: The customer reports reduced performance with P0191-85 observed in the PCM.
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This may or may not also illuminate the MIL.
Issue: The customer reports a MIL and P144C-00 is observed in the PCM.
Issue: A customer may report that intermittently a ?Low battery warning? message is displayed on the Instrument Cluster...
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message centre, when the vehicle ignition is switched on after the vehicle has been parked overnight. In addition a clicking noise may be heard from the Rear Junction Box when the ignition is switched on.
Issue: The Touch Screen (TS) also known as Front Control Display Interface Module (FCDIM) or High Level Display Front...
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(HLDF) on occasions may fail to download software correctly resulting in no communications with the module and blank screen.
Issue The technician may notice that the All Terrain Control Module (ATCM) shows offline within the ECU diagnostics menu, of Pathfinder.
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The concern prevents the technician from using Pathfinder to diagnose or rectify concerns with the ATCM
In the event that a SRS firing circuit is found to be damaged, please refer to SCN JLRP00128 and TOPIx (workshop manual...
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section 418-02 - Description and Operation ? Diagnosis and Testing) for the updated wiring repair standard and guidelines.
A 'Hood open' message may be displayed On the Instrument Cluster (IC) or the security system status indicator may give...
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an audible warning to indicate that the hood is not latched correctly. Upon further inspection, the hood is correctly latched.
Customers report the ECO Stop/Start is not working.
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Retailers are testing the primary battery using the Midtronics EXP-1080 tester which is reporting the battery is serviceable. The vehicle then returns with the same Customer concern of ECO Stop/Start inoperative. If a Midtronics GRX-3080 is used, the primary battery fails the test. Replacement of the primary battery resolves the concern.
ISSUE: AFTER COMPLETING ANY MODIFICATION TO THE CAR CONFIGURATION FILE (CCF) ON THE VEHICLES MENTIONED IN THIS SSM...
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EITHER OF THE TWO ISSUES BELOW CAN OCCUR: THE DIAGNOSTIC TROUBLE CODES (DTCS) U2300-62 OR U2300-54 IS STORED IN THE BODY CONTROL MODULE (BCM). THE CCF LOADED INTO THE BCM CONTAINS FOUR CRITICAL MISMATCHES RELATED TO THE CCF ASSEMBLIES FOR DIFFERENT MODULES.
ISSUE: A CUSTOMER MAY REPORT THAT A LOW BATTERY WARNING MESSAGE IS DISPLAYED ON THE INSTRUMENT CLUSTER AND ECO STOP...
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START UNAVAILABLE.
ISSUE: RETAILERS HAVE REPORTED DIFFICULTIES WHEN ACTIVATING THE SECURE DIGITAL (SD) MEMORY CARD FOR INCONTROL TOUCH.
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DURING THE PRE-DELIVERY INSPECTION (PDI) PROCESS FOR VEHICLES FITTED WITH INCONTROL TOUCH, MULTIPLE CONCERNS HAVE BEEN IDENTIFIED BY RETAILERS REGARDING SD MEMORY CARD REGISTRATION FAILURES.
ISSUE: A CUSTOMER MAY REPORT THAT A LOW BATTERY WARNING MESSAGE IS DISPLAYED ON THE INSTRUMENT CLUSTER AND ECO STOP...
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START UNAVAILABLE.
"ISSUE. INADVERTENT AUDIBLE SIGNAL WHILST DRIVING IN WET CONDITIONS.
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CAUSE. SENSITIVITY OF THE GESTURE CONTROL SENSORS (HANDS FREE TAILGATE ACCESS) AT THE REAR OF THE VEHICLE."
"ISSUE: A CUSTOMER MAY REPORT THAT INTERMITTENTLY A LOW BATTERY WARNING MESSAGE IS DISPLAYED ON THE INSTRUMENT CLUSTER...
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MESSAGE CENTRE, WHEN THE VEHICLE IGNITION IS SWITCHED ON AFTER THE VEHICLE HAS BEEN PARKED OVERNIGHT. IN ADDITION A CLICKING NOISE MAY BE HEARD FROM THE REAR JUNCTION BOX WHEN THE IGNITION IS SWITCHED ON. CAUSE: SOFTWARE CALCULATION."
"ISSUE: A CUSTOMER MAY REPORT THE VEHICLE STEERING FEELS HEAVY POTENTIALLY ACCOMPANIED BY VISUAL OR AUDIBLE WARNINGS THROUGH THE INSTRUMENT PACK.
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THE FOLLOWING DTCS MAY ALSO BE LOGGED: EPAS DTCS LOGGED: -B1304-16: ELECTRONIC POWER ASSISTED STEERING (EPAS) SYSTEM CIRCUIT VOLTAGE BELOW THRESHOLD -U3001-00: POWER STEERING CONTROL MODULE (PSCM) SYSTEM IMPROPER SHUTDOWN. THESE MAY BE ACCOMPANIED BY: -U0001-87 / 88 HIGH SPEED CAN BUS INVALID SERIAL DATA RECEIVED / MISSING MESSAGE. CHCM DTCS LOGGED: -U0131-00 CHASSIS CONTROL MODULE (CHCM) LOST COMMS WITH PSCM. -U3003-62 BATTERY VOLTAGE SIGNAL COMPARE FAILURE. -U0420-68 CHCM INVALID DATA RECEIVED FROM PSCM. CAUSE: THIS MAY BE CAUSED BY: -LOW BATTERY VOLTAGE. -WIRING HARNESS ISSUE (SHORT / OPEN CIRCUIT, HIGH RESISTANCE). -HIGH RESISTANCE AT EPAS EARTH TERMINAL (FOR L405/L494) G1D132 AND OR G4D178, (SEE ATTACHED DIAGRAM). OR IF ON L550/L538 HIGH RESISTANCE AT G1D122A, G1D122B, G1D122AZ AND G1D108. -POOR CONNECTION OR PIN SET CONDITION AT CONNECTOR NUMBER: C11-G1"
"ISSUE: A CUSTOMER MAY REPORT THE VEHICLE STEERING FEELS HEAVY POTENTIALLY ACCOMPANIED BY VISUAL OR AUDIBLE WARNINGS THROUGH THE INSTRUMENT PACK.
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THE FOLLOWING DTCS MAY ALSO BE LOGGED: EPAS DTCS LOGGED: -B1304-16: ELECTRONIC POWER ASSISTED STEERING (EPAS) SYSTEM CIRCUIT VOLTAGE BELOW THRESHOLD -U3001-00: POWER STEERING CONTROL MODULE (PSCM) SYSTEM IMPROPER SHUTDOWN. THESE MAY BE ACCOMPANIED BY: -U0001-87 / 88 HIGH SPEED CAN BUS INVALID SERIAL DATA RECEIVED / MISSING MESSAGE. CHCM DTCS LOGGED: -U0131-00 CHASSIS CONTROL MODULE (CHCM) LOST COMMS WITH PSCM. -U3003-62 BATTERY VOLTAGE SIGNAL COMPARE FAILURE. -U0420-68 CHCM INVALID DATA RECEIVED FROM PSCM. CAUSE: THIS MAY BE CAUSED BY: -LOW BATTERY VOLTAGE. -WIRING HARNESS ISSUE (SHORT / OPEN CIRCUIT, HIGH RESISTANCE). -HIGH RESISTANCE AT EPAS EARTH TERMINAL (FOR L405/L494) G1D132 AND OR G4D178, (SEE ATTACHED DIAGRAM). OR IF ON L550/L538 HIGH RESISTANCE AT G1D122A, G1D122B, G1D122AZ AND G1D108."
"ISSUE: DEALERS HAVE REPORTED CASES WHERE CUSTOMERS MAY REPORT AN HILL DESCENT CONTROL OR SLIP CONTROL SYSTEM WARNING...
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LIGHT SHOWING ON THE INSTRUMENT PANEL. SUBSEQUENTLY THROUGH CORRECT DIAGNOSIS, DEALERS HAVE IDENTIFIED CONTAMINATION BUILD UP EVIDENT ON THE FRONT WHEEL BEARING TONE RINGS . EXAMPLES ARE ATTACHED. CAUSE: ROOT CAUSE OF THE CONTAMINATION IS STILL BEING INVESTIGATED. HOWEVER, ANALYSIS OF RETURNED PARTS INDICATES THAT CLEANING THE TONE RINGS AND SENSORS CAN REPAIR THE VEHICLE TO AN ACCEPTABLE CONDITION WITHOUT THE NEED TO REPLACE THE BEARING AND KNUCKLE ASSEMBLY"
"SITUATION: THE STEERING WHEEL LEFT-HAND AUDIO CONTROL SWITCH (VOLUME, SEEK, OK/MENU, MODE, PHONE, AND VOICE) MAY...
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EXHIBIT INTERMITTENT OPERATION, CAUSING ONE OR MORE OF THE FOLLOWING ISSUES: AUDIO VOLUME WILL NOT ADJUST (UP AND/OR DOWN) RADIO SEEK BUTTONS WILL NOT OPERATE VOLUME CONTROL BUTTONS CAUSE THE RADIO STATION TO CHANGE THE INFOTAINMENT SYSTEM IS SLOW TO OPERATE (BLANK SCREEN FOLLOWED BY THE 'LAND ROVER' LOGO) DIAGNOSTIC TROUBLE CODE (DTC) U2013-02, 'SWITCH PACK, GENERAL SIGNAL FAILURE', IS STORED IN THE INSTRUMENT CLUSTER MEMORY DTC B1D21-13, 'REMOTE CONTROL SWITCH CIRCUIT OPEN', IS STORED IN THE TOUCH SCREEN MEMORY CAUSE: THIS MAY BE CAUSED BY POOR ELECTRICAL CONNECTION CONTINUITY."
"ISSUE: APPLICABLE TO VEHICLES FITTED WITH EFFICIENT DRIVELINE ONLY.
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NOT APPLICABLE TO VEHICLES FITTED WITH ACTIVE DRIVELINE. LOSS OF ALL WHEEL DRIVE FUNCTIONALITY CAUSING THE VEHICLE TO OPERATE IN 2 WHEEL DRIVE ONLY.CAUSE: DURING REPLACEMENT AND CONFIGURATION OF A NEW RDCM, DAMAGE MAY BE CAUSED TO THE PRINTED CIRCUIT BOARD (PCB) WITHIN THE RDCM DUE TO THE CONNECTION OF THE BATTERY EARTH CABLE."
"AS DESCRIBED BELOW. A.
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INTERMITTENT: - THE CURRENT VEHICLE POSITION DISPLAYED IS 'WASHINGTON D.C.' AND NOT THE ACTUAL CURRENT POSITION. ONCE A GPS SIGNAL IS ACQUIRED, THE CURRENT VEHICLE POSITION WILL THEN BE CORRECTLY DISPLAYED. - ROUTE GUIDANCE IS NOT AFFECTED DURING THIS INTERMITTENT FAULT MODE; IF THE ISSUE OCCURRED DURING ROUTE GUIDANCE, THE CURRENT ROUTE WILL CONTINUE TO BE DISPLAYED. B. PERMANENT: - THE CURRENT VEHICLE POSITION DISPLAYED IS 'WASHINGTON D.C.' AND NOT THE ACTUAL CURRENT POSITION. THE CURRENT VEHICLE POSITION WILL CONTINUE TO BE INCORRECTLY DISPLAYED AS 'WASHINGTON D.C.' FOLLOWING AN IGNITION CYCLE ('OFF' / 'ON'). - ROUTE GUIDANCE IS AFFECTED DURING THIS PERMANENT FAULT MODE; IF THE ISSUE OCCURRED DURING ROUTE GUIDANCE, THE CURRENT ROUTE WILL NOT RESUME AND THE DESTINATION WILL BE CANCELLED. - ALL PREVIOUS DESTINATIONS WILL BE DELETED (BUTTON 'GRAYED OUT'). CAUSE: THESE MAY BE CAUSED BY A SOFTWARE ISSUE OR HARD FAULT WITH THE INTEGRATED AUDIO MODULE (IAM). ACTION: SHOULD A CUSTOMER EXPRESS THIS CONCERN, FOLLOW APPROPRIATE SERVICE INSTRUCTION [A OR B] OUTLINED BELOW. A. INTERMITTENT: UPDATE THE INTEGRATED AUDIO MODULE (IAM) SOFTWARE. B. PERMANENT: REPLACE THE INTEGRATED AUDIO MODULE (IAM)."
"ISSUE THE WRONG COMPONENT MAYBE REPLACED WHEN TROUBLESHOOTING BLUETOOTH CONNECTIVITY IN CAR.
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CAUSE THE FRONT CONTROL DISPLAY INTERFACE MODULE(TOUCHSCREEN) HAS NO EFFECT ON BLUETOOTH CONNECTIVITY IN THE CAR AND AS SUCH MAY BE INCORRECTLY DIAGNOSED AND REPLACED AS THE SOURCE OF THE ISSUE."
"SITUATION: THE HEATED STEERING WHEEL MAY BE INOPERATIVE.
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CAUSE: THIS MAY BE CAUSED BY AN INCORRECT SOFTWARE LEVEL IN THE STEERING WHEEL HEATER CONTROL MODULE."
"SITUATION: THE ADAPTIVE DAMPING (AD) WARNING LIGHT MAY BE DISPLAYED ON THE INSTRUMENT CLUSTER (IC).
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UPON DIAGNOSIS, A TECHNICIAN MAY FIND DIAGNOSTIC TROUBLE CODES (DTC ) PRESENT IN THE INTEGRATED SUSPENSION CONTROL MODULE (ISC M) OR SUSPENSION CONTROL MODULE (SUM). CAUSE: THIS MAY BE CAUSED BY DAMAGE TO THE ADAPTIVE DAMPER ELECTRICAL WIRING HARNESS."
"ISSUE: THE MESSAGE ""RADAR SENSOR BLOCKED"" APPEARS IN INSTRUMENT PACK DISPLAY.
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IF BLOCKAGE OCCURS WHILE ACC IS BEING USED, DRIVER INTERVENE AND/OR ""RADAR SENSOR BLOCKED"" MESSAGE WILL APPEAR ON THE CLUSTER AND DTC C1A67-97 SET. BLOCKAGE CAN ALSO OCCUR WHEN ACC IS NOT BEING USED. CAUSE: ""RADAR SENSOR BLOCKED"" INDICATES THAT THE ADAPTIVE SPEED CONTROL SYSTEM'S VISIBILITY HAS BEEN REDUCED DUE TO AN OBSTRUCTION. ACC CONTINUALLY SCANS FOR OBJECTS AHEAD AND, IF IT SEES NO OBJECTS I.E. VEHICLES, ROAD SIGNS, LAMP POSTS, GUARD RAILS ETC., IT WILL INDICATE A BLOCKAGE EVEN IF THE ACC IS NOT USED. THE C1A67-97 DTC FLAGS A RADAR BLOCKAGE SITUATION AND NOT A SYSTEM FAULT."
"ISSUE: DIAGNOSTIC TROUBLE CODE (DTC) U001187 MEDIUM SPEED CAN COMMUNICATION BUS PERFORMANCE MISSING MESSAGE MAY BE ...
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NOTED IN THE AUXILIARY CONTROL MODULE (AUCM) DURING A SYMPTOM DRIVEN DIAGNOSTICS (SDD) FAULT CODE READ. CAUSE: SOFTWARE CALCULATION"
"ISSUE: EXTERIOR DOOR HANDLE KEYLESS LOCKING SENSOR DOES NOT OPERATE WHEN TOUCHED.
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CAUSE: QUALITY ISSUE WITH THE EXTERIOR DOOR HANDLE SENSOR."
"ISSUE: LOSS OF ALL WHEEL DRIVE FUNCTIONALITY CAUSING THE VEHICLE TO OPERATE IN 2 WHEEL DRIVE ONLY.
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CAUSE: DURING REPLACEMENT AND CONFIGURATION OF A NEW RDCM, DAMAGE MAY BE CAUSED TO THE PRINTED CIRCUIT BOARD (PCB) WITHIN THE RDCM DUE TO THE CONNECTION OF THE BATTERY EARTH CABLE."
"ISSUE ONLY APPLICABLE TO SOFTWARE VERSIONS 30.3 (GEN 3) FK72-14C104-AF AND 29.3 (GEN 2) DPLA-14C104-AG WHEN CHECKING...
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FOR FAULT CODES LOGGED IN THE KVM (KEYLESS VEHICLE MODULE) ALSO KNOWN AS THE RFA (REMOTE FUNCTION ACTUATOR) F000-63/U3000-63, CONTROL MODULE - CIRCUIT/ COMPONENT PROTECTION TIME-OUT IS LOGGED. CAUSE THIS DTC IS SET WHEN THE KVM HAS GONE THROUGH A SELF RESET"
"ISSUE: LAND ROVER ARE CURRENTLY ANALYZING BODY CONTROL MODULES (BCM) RETURNED VIA WARRANTY.
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IF A BCM HAS BEEN DETERMINED TO REQUIRE REPLACEMENT FOLLOWING DIAGNOSIS, PLEASE CARRY OUT THE STEPS LISTED IN THE ACTION BELOW. CAUSE: CURRENTLY UNDER ANALYSIS."
"SITUATION: THE TOUCH SCREEN (TS), ALSO REFERRED TO AS THE FRONT CONTROL DISPLAY INTERFACE MODULE (FCDIM) OR THE HIGH...
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LINE DISPLAY FRONT (HLDF), MAY BE WRONGLY REPLACED WHEN TROUBLESHOOTING IF ISSUES ARE INCORRECTLY ATTRIBUTED TO IT. CAUSE: THE TS MAY BE INCORRECTLY DIAGNOSED AS THE SOURCE OF THE FAULT AND REPLACED IN ERROR."
"SITUATION: THE FRONT AND/OR REAR PARKING AID SYSTEM MAY BE INOPERATIVE.
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CAUSE: THIS MAY BE CAUSED BY A CORRODED WIRING HARNESS AT THE FRONT AND/OR REAR BUMPER HARNESSES."
"ISSUE A NUMBER OF ALTERNATORS ARE BEING REPLACED UNDER WARRANTY AND ARE FOUND TO BE FAULTY DUE TO INTERNAL REGULATOR CHIP DAMAGE.
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CAUSE ALTERNATORS ARE BEING DAMAGED DUE TO CROSS POLARITY WHEN THE VEHICLE IS JUMP STARTED."
"ISSUE: THE TOUCH SCREEN DISPLAY (TSD) ALSO KNOWN AS FRONT CONTROL DISPLAY INTERFACE MODULE (FCDIM) OR HIGH LEVEL...
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DISPLAY FRONT (HLDF) ON OCCASIONS MAY FAIL TO DOWNLOAD SOFTWARE CORRECTLY RESULTING IN NO COMMUNICATIONS WITH THE MODULE AND BLANK SCREEN. CAUSE: THIS MAY BE AS A RESULT OF LOW BATTERY VOLTAGE OR A BREAK IN CONTINUITY OF DIAGNOSTIC CONNECTION DURING THE DOWNLOAD"
"ISSUE THE REMOTE FUNCTION ACTUATOR (RFA) ALSO KNOWN AS THE KEYLESS VEHICLE MODULE (KVM), MAY FAIL TO CORRECTLY DOWNLOAD SOFTWARE ON OCCASIONS.
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THIS CAN RESULT IN SDD REPORTING THAT THE RFA IS OFF BUS BY DISPLAYING A RED CROSS IN THE NETWORKS INTEGRITY SCREEN AND SDD NOT BEING ABLE TO RECOVER THE MODULE. CAUSE THIS MAY BE AS A RESULT OF LOW BATTERY VOLTAGE OR A BREAK IN CONTINUITY OF DIAGNOSTIC CONNECTION DURING THE DOWNLOAD OR A CORRUPTED SOFTWARE DOWNLOAD FILE."
"ISSUED MAY 2014: DURING A RECENT MARKET VISIT IT WAS NOTED THAT A SIGNIFICANT NUMBER OF DEALERS HAVE BEEN CARRYING OUT...
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PDIS AND THEN RETURNING THE VEHICLE TO A STORAGE COMPOUND WITHOUT REFITTING THE TRANSIT RELAY OR RETURNING THE VEHICLE TO TRANSIT MODE. TRANSIT MODE / TRANSIT RELAY ARE DESIGNED TO PROTECT THE CUSTOMERS BATTERY UP TO THE POINT OF DELIVERY. ALL VEHICLES IN STORAGE MUST HAVE THE TRANSIT RELAY IN PLACE OR BE IN TRANSIT MODE."
"ISSUE: THE TOUCH SCREEN DISPLAY (TSD) ALSO KNOWN AS FRONT CONTROL DISPLAY INTERFACE MODULE (FCDIM) OR HIGH LEVEL...
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DISPLAY FRONT (HLDF) ON OCCASIONS MAY FAIL TO DOWNLOAD SOFTWARE CORRECTLY RESULTING IN NO COMMUNICATIONS WITH THE MODULE AND BLANK SCREEN. CAUSE: THIS MAY BE AS A RESULT OF LOW BATTERY VOLTAGE OR A BREAK IN CONTINUITY OF DIAGNOSTIC CONNECTION DURING THE DOWNLOAD."
"SITUATION: A 'SMART KEY NOT FOUND' MESSAGE MAY BE DISPLAYED IN THE INSTRUMENT CLUSTER (IC) WHEN THE SMART KEY HANDSET...
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IS LOCATED IN THE CENTER CONSOLE CUPHOLDER. CAUSE: THIS MAY BE CAUSED BY LOW SMART KEY HANDSET BATTERY VOLTAGE OR WHERE A MOBILE PHONE, LAPTOP, OR OTHER RELATED ELECTRONIC DEVICE IS PLACED IN CLOSE PROXIMITY TO THE SMART KEY HANDSET. IT IS IMPORTANT TO ESTABLISH IF ANY OF THESE ARE THE CASE BEFORE CONTINUING WITH EITHER SERVICE INSTRUCTION. IF NONE OF THESE ARE EVIDENT, IT MAY BE CAUSED BY NON-LINEARITY OF THE HANDSET LF AMPLIFIER."
"RE-ISSUED FEBRUARY 2014.
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ISSUE: A CUSTOMER MAY REPORT A CONCERN THAT WHEN TRYING TO ACCESS THE PREFERENCES ON THE TOUCH SCREEN DISPLAY THEY ENCOUNTER ERRORS OR GREYED OUT BUTTONS. CAUSE: AUDIO CONTROL MODULE SOFTWARE ISSUES."
"ISSUE: THE TOUCH SCREEN DISPLAY (TSD) ALSO KNOWN AS FRONT CONTROL DISPLAY INTERFACE MODULE (FCDIM) OR HIGH LEVEL...
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DISPLAY FRONT (HLDF) ON OCCASIONS MAY FAIL TO DOWNLOAD SOFTWARE CORRECTLY RESULTING IN NO COMMUNICATIONS WITH THE MODULE AND BLANK SCREEN. CAUSE: THIS MAY BE AS A RESULT OF LOW BATTERY VOLTAGE OR A BREAK IN CONTINUITY OF DIAGNOSTIC CONNECTION DURING THE DOWNLOAD."
"SITUATION: THE OVERHEAD CONSOLE LAMPS MAY TURN ON OR OFF UNEXPECTEDLY.
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CAUSE: THIS MAY BE CAUSED BY FRETTING CORROSION ON THE CONTACT OF THE PRINTED CIRCUIT BOARD (PCB) IN THE LAMP ASSEMBLY."
"ISSUE: A CUSTOMER MAY REPORT THAT THEIR PHONE, DISCONNECTS DURING OR AFTER PHONE CALLS, SHOWS AS PAIRED BUT NOT ...
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AVAILABLE, IS NOT SHOWING AS PAIRED BUT IS AVAILABLE, IS DIFFICULT TO PAIR, AUDIO FRAGMENTS WHEN STREAMING MUSIC AND/OR OTHER UNEXPECTED BEHAVIOR. CAUSE: THIS CAN BE A RESULT OF REDUCED PHONE POWER DUE TO THE FOLLOWING:- BATTERY LIFE SOFTWARE UPDATE ON THE CUSTOMERS DEVICE, OTHER APPLICATIONS RUNNING IN THE BACKGROUND ON THE CUSTOMERS DEVICE (SUCH AS GAMES, SOCIAL MEDIA APPS, SEARCHING FOR NUMEROUS PAIRED DEVICES). A BREAK IN THE LINE OF SIGHT FROM THE IAM TO THE CUSTOMER DEVICE (E.G. DEVICE IN POCKET CAUSING ATTENUATION BY THE HUMAN BODY). ANOMALIES INTRODUCED WITH SOFTWARE UPDATES OF DEVICE THAT MAY REDUCE THE EFFECTIVENESS OF AUTHENTICATION BETWEEN THE CUSTOMER DEVICE AND THE VEHICLE. NOTE: THESE ISSUES ARE WELL DOCUMENTED ON OFFICIAL PHONE MANUFACTURERS SUPPORT WEB SITES."
"ISSUE INCORRECTLY CONFIGURED SEAT MODULES CAN CAUSE INCORRECT FUNCTIONING OF THE SEAT, OR BATTERY DRAIN ISSUES.
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THE VEHICLE SEAT MEMORY MODULE LOGS U1A4C 00, BUILD END OF LINE MODE ACTIVE CAUSE THE SEAT MODULE HAS BEEN INCORRECTLY CONFIGURED TO THE VEHICLE."
"DESCRIPTION JAGUAR LAND ROVER NORTH AMERICA IS TAKING THE OPPORTUNITY TO PERFORM SOFTWARE UPDATES TO THE CENTRAL...
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JUNCTION BOX (CJB) OF 2013 MODEL YEAR LR2 AND 2012-2013 MODEL YEAR RANGE ROVER EVOQUE VEHICLES TO BRING IT INTO LINE WITH THE CURRENT PRODUCTION SOFTWARE LEVELS, INCLUDING BATTERY MANAGEMENT FUNCTIONALITY AND WATCHDOG SELF-PROTECTION MOMENTARY RESET PERFORMANCE."
"SITUATION: WE ARE TAKING THE OPPORTUNITY TO PERFORM SOFTWARE UPDATES TO THE CENTRAL JUNCTION BOX (CJB) TO BRING IT...
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INTO LINE WITH THE CURRENT PRODUCTION SOFTWARE LEVELS INCLUDING BATTERY MANAGEMENT FUNCTIONALITY AND WATCHDOG SELF-PROTECTION MOMENTARY RESET PERFORMANCE. ACTION: RETAILERS ARE REQUIRED TO HOLD ALL AFFECTED VEHICLES IN THE ABOVE VIN RANGE THAT ARE IN THEIR CONTROL AND REFRAIN FROM RELEASING THE VEHICLES FOR NEW OR USED VEHICLE SALE PENDING COMPLETION OF THE REWORK ACTION DETAILED IN THIS TECHNICAL BULLETIN."
LAND ROVER: LR4 2010-2013, RANGE ROVER SPORT 2010-2013, LR2 2008, RANGE ROVER EVOQUE 2012: BULLETIN INFORMATION ...
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REGARDING THE HARNESS PROTECTIVE SLEEVE FOR FRONT/ REAR BUMPER DUE TO WIRING HARNESS CORROSION. *LJ
LAND ROVER: INFORMATION PROVIDED REGARDING AN UPDATE ON SOFTWARE FOR SOME VEHICLES TO BE BROUGHT INTO LINE WITH CURRENT...
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PRODUCTION SOFTWARE LEVELS, THAT INCLUDE BATTERY MANAGEMENT FUNCTIONALITY. MODEL 2013 LR2, 2012-2013 RANGE ROVER EVOQUE. *PE
Body & Paint
78 bulletinsFront / Rear Door Latch - Silicon Contamination Causing Doors To Not Operate As Expected
A customer may report that the windshield wipers stop up on the windshield when turned off.
Technical Bulletin: Creak Noise From Door/Body Seal (Onwards)
Technical Bulletin: Creak Noise From Door/Body Seal (Onwards)
Technical Bulletin: Loadspace Cover-To-Tailgate Contact Repair (Onwards)
Technical Bulletin: Loadspace Cover-To-Tailgate Contact Repair (Onwards)
Technical Bulletin: Creak Noise From Door/Body Seal (Onwards)
Technical Bulletin: Creak Noise From Door/Body Seal (Onwards)
Technical Bulletin: Loadspace Cover-To-Tailgate Contact Repair (Onwards)
Technical Bulletin: Loadspace Cover-To-Tailgate Contact Repair (Onwards)
Technical Bulletin: Roof Panel Damaged By A-Pillar Trim 2012 Onwards
Cosmetic microcracking / surface cracks may be visible on the inside of the tailgate in the area of the hinge.
The front bumper cover may crack where it meets the front fender.
Rear bodyside lamps are cracked/broken around the edge of the lens.
RESCINDED - Windshield Wiper Noise / Judder / Streak - RESCINDED
Customers may report the removable recovery panel is loose incorrectly aligned.
Customers may report the removable recovery panel is loose incorrectly aligned.
Retailers are reporting that the front and rear tow hook covers / bumper trims received with new vehicles at PDI appear...
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to be the wrong spec / colour for the vehicle.
Retailers are reporting that the front and rear tow hook covers / bumper trims received with new vehicles at PDI appear...
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to be the wrong spec / colour for the vehicle.
Issue: A customer may express one of the following concerns with the tailgate: Functionality ? difficult to open/close.
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Contact between the tailgate and other panels resulting in paint rub. Damaged tailgate latch cover and/or striker.
Issue: A customer may express one of the following concerns with the tailgate: Functionality ? difficult to open/close.
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Contact between the tailgate and other panels resulting in paint rub. Damaged tailgate latch cover and/or striker.
Issue: Customers may report that the Powerfold Door Mirrors will not Powerfold or are loose -See attached movie file...
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which demonstrates the issue.
Issue: Exterior rear view mirrors are being replaced unnecessarily.
Issue: Customers are reporting that the folding Convertible Top (Roof) is not operating.
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They may also report an error message "Top is not locked, less than 50km/h drive". This error has been observed during static position and whilst moving.
Issue: Side doors are being replaced in Service without the correct level of repair and as such, the customer may report...
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that the door(s) sound different (rings) when compared to the other original factory fitted doors.
Issue: Customer may express concern with the tailgate: Functionality ? difficult to open/close.
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Contact between the tailgate and other panels resulting in paint rub. Damaged tailgate latch cover and/or striker.
Issue: Range Rover Evoque tailgate latch covers are damaged for various reasons.
Issue: Range Rover Evoque tailgate latch covers are damaged for various reasons.
One or more power windows may be inoperative.
Issue: A customer may express one of the following concerns with the tailgate: Functionality ? difficult to open/close.
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Contact between the tailgate and other panels resulting in paint rub. Damaged tailgate latch cover and/or striker.
Issue: A customer may express one of the following concerns with the tailgate: Functionality ? difficult to open/close.
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Contact between the tailgate and other panels resulting in paint rub. Damaged tailgate latch cover and/or striker.
Issue: Customers may report that the Powerfold Door Mirrors will not Powerfold or are loose -See attached movie file...
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which demonstrates the issue.
Issue: Exterior rear view mirrors are being replaced unnecessarily.
Issue: Customers are reporting that the folding Convertible Top (Roof) is not operating.
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They may also report an error message "Top is not locked, less than 50km/h drive". This error has been observed during static position and whilst moving.
Issue: Side doors are being replaced in Service without the correct level of repair and as such, the customer may report...
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that the door(s) sound different (rings) when compared to the other original factory fitted doors.
Issue: Customer may express concern with the tailgate: Functionality ? difficult to open/close.
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Contact between the tailgate and other panels resulting in paint rub. Damaged tailgate latch cover and/or striker.
Issue: Range Rover Evoque tailgate latch covers are damaged for various reasons.
Issue: Range Rover Evoque tailgate latch covers are damaged for various reasons.
One or more power windows may be inoperative.
Issue: A customer may express one of the following concerns with the tailgate: Functionality ? difficult to open/close.
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Contact between the tailgate and other panels resulting in paint rub. Damaged tailgate latch cover and/or striker.
Issue: A customer may express one of the following concerns with the tailgate: Functionality ? difficult to open/close.
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Contact between the tailgate and other panels resulting in paint rub. Damaged tailgate latch cover and/or striker.
Issue: Customers are reporting a door rattle from one or more doors.
Issue: It may be found that the rear window washer jets have no function, despite proper operation of the windshield...
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washer pump and fluid being present in the reservoir.
Issue: Warranty claims have been submitted for panoramic glass roofs when there is evidence of external impact damage.
The rear left and/or right door window(s) may not close and/or the window(s) appear to be dislodged/jammed.
DOOR HANDLES ARE BEING RETURNED INCOMPLETE OR DISMANTLED
LOADSPACE COVER AND TAILGATE TRIM FOULING
PANORAMIC GLASS ROOFS DAMAGED BY EXTERNAL IMPACTS
"ISSUE: THE GLASS RUN SEAL TUCKS IN NEAR THE 1.
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DOOR MIRROR ON L538 2. THE GLASS RUN SEAL TUCKS IN ON THE GLASS RUN LOWER CHANNEL ON L550 3. BOTH VARIANTS PRODUCE A SQUEAK WHEN THE WINDOW RAISE/LOWER FUNCTION IS OPERATED CAUSE: GLASS RUN SEAL LOOSES THE FLOCK AND THIS INCREASES THE FRICTION BETWEEN THE GLASS AND THE SEAL."
"ISSUE: WARRANTY CLAIMS HAVE BEEN SUBMITTED FOR PANORAMIC GLASS ROOFS WHEN THERE IS EVIDENCE OF EXTERNAL IMPACT DAMAGE.
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CAUSE: THE GLASS, WHEN INSPECTED, SHOWS CLEAR IMPACT MARKS WHERE AN OBJECT HAS HIT THE GLASS INITIATING THE CRACK."
"SITUATION: THE FRONT SEAT CUSHION COVER(S) MAY APPEAR WRINKLED.
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CAUSE: THIS MAY BE CAUSED BY VARIATION IN THE DENSITY OF THE FIBER STRUCTURE WITHIN ONE HIDE AND/OR FROM HIDE-TO-HIDE CREATING A WRINKLED APPEARANCE ON LAMINATED LEATHER. THE FRONT SEAT CUSHION COVERS INSERT PANELS ARE MORE SUSCEPTIBLE TO THIS ISSUE.."
"ISSUE: OIL FILTER HOUSING CAP DIFFICULT TO FIT DUE TO O-RING/SEAL BEING LARGER THAN EXPECTED.
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CAUSE: OIL FILTER LR001247 SUPERSEEDS TO LR030778 WHICH IS SUPPLIED WITH A NEW SEAL. THIS SEAL IS SLIGHTLY LARGER IN DIAMETER THAN THE ONE SUPPLIED WITH LR001247"
ISSUE: CUSTOMERS MAY REPORT THAT THE POWERFOLD DOOR MIRRORS WILL NOT POWERFOLD OR ARE LOOSE -SEE ATTACHED MOVIE FILE...
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WHICH DEMONSTRATES THE ISSUE.
ISSUE: CUSTOMERS ARE REPORTING AN ISSUE WITH THE MOVEABLE DOOR WINDOW GLASS(ES).
"SITUATION: THE WINDSHIELD WIPERS MAY MAKE A SQUEAK NOISE, JUDDER, OR STREAK THE WINDSHIELD.
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CAUSE: THIS MAY BE CAUSED BY A BUILD-UP OF DIRT AND GREASE ON THE SURFACE OF THE WINDSHIELD GLASS."
SITUATION: THE SUN VISOR VANITY MIRROR, VANITY MIRROR DOOR, AND/ OR VANITY MIRROR LIGHT MAY FAIL.
"SITUATION: THE FRONT BUMPER COVER MAY CRACK WHERE IT MEETS THE FRONT FENDER.
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CAUSE: THIS MAY BE DUE TO STRESS APPLIED TO THE BOTTOM OF THE FRONT BUMPER COVER CAUSING THE TOP SECTION OF THE FRONT BUMPER COVER TO CRACK WHERE IT MEETS THE FRONT FENDER."
"SITUATION: THE FACE OF THE COMPACT KEY HANDSET MAY PEEL AWAY FROM THE HANDSET MAIN BODY OR THE HANDSET CASE MAY BE BULGING.
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CAUSE: THIS MAY BE CAUSED BY THE HANDSET MANUFACTURING PROCESS."
"SITUATION: THE FRONT BUMPER COVER MAY CRACK WHERE IT MEETS THE FRONT FENDER.
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CAUSE: THIS MAY BE DUE TO STRESS APPLIED TO THE BOTTOM OF THE FRONT BUMPER COVER CAUSING THE TOP SECTION OF THE FRONT BUMPER COVER TO CRACK WHERE IT MEETS THE FRONT FENDER."
"ISSUE: DOOR LOCK CAP COVER IS EITHER LOOSE OR ADRIFT.
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CAUSE: POSSIBLE BREAKAGE ON FITMENT"
"SITUATION: A 'CREAK' NOISE MAY BE HEARD FROM THE FRONT OR REAR DOOR / BODY SEAL AREA.
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CAUSE: THIS MAY BE CAUSED BY THE DOOR MARGIN SEAL MOVING AGAINST THE BODY AND CAUSING A 'CREAK' NOISE."
"ISSUE RANGE ROVER EVOQUE AND RANGE ROVER L405 CUSTOMERS MAY REPORT THAT ONE OR MORE OF THE CHROME DOOR HANDLES HAVE...
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BECOME PITTED IN APPEARANCE CAUSE PLATING PROCESS OUT OF SPECIFICATION CAUSING BLEMISHES ON THE OUTER SURFACE."
"ISSUE: THE FACTORY WOULD LIKE TO GAIN A DEEPER UNDERSTANDING OF THE ISSUES SURROUNDING 'CONTINUAL UNEXPLAINED LOW...
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COOLANT LEVEL' ON 2.0GTDI L538 (EVOQUE) VEHICLES. ACTION: IN ALL CASES WHEREBY A TECHNICIAN IDENTIFIES THE SYMPTOMS DETAILED IN LTB00502V2 (RE-SEAL OF CORE PLUGS) BUT THE VEHICLE IS NOT WITHIN THE VIN RANGE (H000001-H750389), PLEASE RAISE A TA BEFORE ANY REPAIR WORK IS CARRIED OUT AND THE TECHNICAL ASSISTANT WILL ADVISE YOU ACCORDINGLY."
"ISSUE: WARRANTY CLAIMS HAVE BEEN SUBMITTED FOR PANORAMIC GLASS ROOFS WHEN THERE IS EVIDENCE OF EXTERNAL IMPACT DAMAGE,...
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AS EVIDENTIAL BY IMPACT MARKS AT THE ORIGIN CRACK. CAUSE: THE GLASS WHEN INSPECTED SHOWS CLEAR IMPACT MARKS WHERE AN OBJECT HAS HIT THE GLASS INITIATING THE CRACK"
"SITUATION: THE LOADSPACE COVER MAY CONTACT THE TAILGATE INNER TRIM, RESULTING IN WEAR TO BOTH PARTS.
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CAUSE: THIS MAY BE CAUSED WHEN THE LOADSPACE COVER IS HELD ABOVE ITS DESIGN LOCATION."
"RE-ISSUED FEBRUARY 2014.
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ISSUE: THE PRIMARY DOOR SEALS COME ADRIFT FROM THE BODY AT THE BOTTOM OF THE DOOR APERTURE. CAUSE: THE CAUSE IS BEING INVESTIGATED AND INFORMATION IS REQUIRED TO HELP ESTABLISH ROOT CAUSE."
"SITUATION: THE FACE OF THE COMPACT KEY HANDSET MAY PEEL AWAY FROM THE HANDSET MAIN BODY OR THE HANDSET CASE MAY BE BULGING.
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CAUSE: THIS MAY BE CAUSED BY THE HANDSET MANUFACTURING PROCESS."
"ISSUE: THE PRIMARY DOOR SEALS COME ADRIFT FROM THE BODY AT THE BOTTOM OF THE DOOR APERTURE.
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CAUSE: THE CAUSE IS BEING INVESTIGATED AND INFORMATIONIS REQUIRED TO HELP ESTABLISH ROOT CAUSE."
"SITUATION: THE FACE OF THE COMPACT KEY HANDSET MAY PEEL AWAY FROM THE HANDSET MAIN BODY OR THE HANDSET CASE MAY BE BULGING.
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CAUSE: THIS MAY BE CAUSED BY THE HANDSET MANUFACTURING PROCESS."
"SITUATION: PAINT DAMAGE TO THE ROOF PANEL AT THE A-PILLAR AREA MAY BE EVIDENT.
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CAUSE: THIS MAY BE CAUSED BY A CLASH BETWEEN THE A-PILLAR TRIM AND ROOF PANEL."
WHEN CARRYING OUT THIS YSB FOR SEAL CREAK IT HAS BEEN NOTED THAT SOME DEALERS ARE CHANGING INDIVIDUAL SEALS.
WHEN CARRYING OUT THIS YSB FOR SEAL CREAK IT HAS BEEN NOTED THAT SOME DEALERS ARE CHANGING INFIVIDUAL SEALS.
ISSUE: RANGE ROVER EVOQUE TAILGATE LATCH COVERS ARE DAMAGED FOR VARIOUS REASONS.
"ISSUE: CUSTOMER MAY EXPRESS CONCERN WITH THE TAILGATE: FUNCTIONALITY DIFFICULT TO OPEN/CLOSE.
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CONTACT BETWEEN THE TAILGATE AND OTHER PANELS RESULTING IN PAINT RUB. DAMAGED TAILGATE LATCH COVER AND/OR STRIKER."
ISSUE ELECTRONIC TOLL TAGS MAY NOT BE READ CORRECTLY BY TOLL READERS ON VEHICLES WITH SOLAR ATTENUATING (IRR) GLASS.
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CAUSE. THIS MAY BE CAUSED BY NOT POSITIONING THE ELECTRONIC TOLL TAG PROPERLY IN THE INFRARED RADIATION REFLECTIVE (IRR) LAYER CUT OUT ON THE WINDSHIELD. .
ISSUE: CUSTOMER MAY EXPRESS CONCERN WITH THE TAILGATE: FUNCTIONALITY DIFFICULT TO OPEN/CLOSE.CONTACT BETWEEN THE...
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TAILGATE AND OTHER PANELS RESULTING IN PAINT RUB.DAMAGED TAILGATE LATCH COVER AND/OR STRIKER.
SITUATION: THE FRONT BUMPER COVER MAY CRACK WHERE IT MEETS THE FRONT FENDER.
LAND ROVER: DURING COLD TEMPERATURES, DOOR SEALS WOULD FREEZE OPENING DUE TO WATER COLLECTING AROUND SEAL ATTACHED TO DOOR.
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MODEL 2012 EVOQUE. *PE UPDATED 8/16/13. *PE
Infotainment
59 bulletinsTechnical Bulletin: Smart Key Not Found Message Displayed
Technical Bulletin: Smart Key Not Found Message Displayed
Technical Bulletin: Smart Key Not Found Message Displayed
Technical Bulletin: Point of Interest Icons Displayed on Navigation System Map
Technical Bulletin: Smart Key Not Found Message Displayed
Technical Bulletin: Camera Fault Message Displayed.
Technical Bulletin: Smart Key Not Found Message Displayed
Technical Bulletin: Smart Key Not Found Message Displayed
Technical Bulletin: Smart Key Not Found Message Displayed
Technical Bulletin: Point of Interest Icons Displayed on Navigation System Map
Technical Bulletin: Smart Key Not Found Message Displayed
Technical Bulletin: Camera Fault Message Displayed.
Technical Bulletin: Alarm False Activation / 'Hood Open' Message Displayed on Instrument Cluster
When attempting to update the Navigation maps to a newer level the update fails and the Navigation becomes either slow...
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to respond or no functionality at all.
Issue: Customers are having windscreen wipers replaced
Inconsistent Bluetooth connectivity for customers following an Android or Apple operating software (OS) update.
Customers can experiences Bluetooth connection issues after updating their Apple devices to Apple iOS 13.0 or later...
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versions.
Issue: Inconsistent Bluetooth connectivity for Android based operating systems following an Android software update to PIE 9.
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The concern will only affect New Low line Infotainment (NLI) systems.
Inconsistent Bluetooth connectivity for Android based operating systems following an Android software update to PIE 9.
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The concern will only affect New Low line Infotainment (NLI) systems
Customers may report that no audio can be heard in the vehicle.
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Examples of this may include: No infotainment audio, No audio from Park Aid, No audio from Rear Seat Entertainment, Customers with Telematics fitted may also report that internet connectivity is inoperative.
Customers may report that no audio can be heard in the vehicle.
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Examples of this may include: No infotainment audio, No audio from Park Aid, No audio from Rear Seat Entertainment, Customers with Telematics fitted may also report that internet connectivity is inoperative.
Inconsistent Bluetooth connectivity for Android based operating systems following an Android software update to PIE 9.
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The concern will only affect New Low line Infotainment (NLI) systems
When carrying out the Pre Delivery Inspection routine using Pathfinder the e-call button may not illuminate and/or ?SOS...
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is not available? displayed on the instrument Cluster? due to activation failure.
Customers may complain that the Wireless Head Phones for Dual Screen View or Rear Seat Entertainment are inoperative.
Hood open' Warning Message Displayed On Instrument Cluster
Issue: Apple devices with OS version 11.0 to 11.4 is paired/connected to secondary device using a USB cable or...
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Bluetooth the user may experience a connectivity issues.
Customers may complain that the Wireless Head Phones for Dual Screen View or Rear Seat Entertainment are inoperative.
Issue: Customers may complain that the Wireless Head Phones for Dual Screen View or Rear Seat Entertainment are...
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inoperative
ISSUE: Jaguar Land Rover has identified concerns that affects the update of the Infotainment Master Controller (IMC)...
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.The concern occurs when updating to phase 4.0 using PATHFINDER 180
Issue: Apple devices with OS version 11.0 to 11.4 is paired/connected to secondary device using a USB cable or...
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Bluetooth the user may experience a connectivity issues.
Issue: Customers may complain that the Wireless Head Phones for Dual Screen View or Rear Seat Entertainment are...
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inoperative
ISSUE: Jaguar Land Rover has identified concerns that affects the update of the Infotainment Master Controller (IMC)...
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.The concern occurs when updating to phase 4.0 using PATHFINDER 180
Hood open' Warning Message Displayed On Instrument Cluster
Issue: Apple devices with OS version 11.0 to 11.4 is paired/connected to secondary device using a USB cable or...
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Bluetooth the user may experience a connectivity issues.
Issue: Apple devices with OS version 11.0 to 11.4 is paired/connected to secondary device using a USB cable or...
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Bluetooth the user may experience a connectivity issues.
Hood open' Warning Message Displayed On Instrument Cluster
Issue: Apple devices with OS version 11.0 to 11.4 is paired/connected to secondary device using a USB cable or...
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Bluetooth the user may experience a connectivity issues.
Issue: When in a radio function such as FM, AM, DAB/HD the following behaviour is seen: When making a selection using...
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left or right tune soft key buttons or when selecting an alternative radio band (ie trying to change from FM to DAB) there is no response from touch screen and audio output remains distorted. The DTC B14D3-96 may also be stored in the Infotainment Master Controller (IMC) suggesting a radio tuner component internal failure.
Issue: The wrong component maybe replaced when troubleshooting Bluetooth connectivity in car.
Issue: In some cases, vehicle functionality concerns have been identified which either prevent the software update to...
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the InControl Touch Pro system, or cause system functionality concerns after the infotainment system was successfully updated.
Issue: In some cases, vehicle functionality concerns have been identified which either prevent the software update to...
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the InControl Touch Pro system, or cause system functionality concerns after the infotainment system was successfully updated.
Issue: Unexpected noise from Head-Up Display (HUD)
Issue: In some cases, vehicle functionality concerns have been identified which either prevent the software update to...
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the InControl Touch Pro system, or cause system functionality concerns after the infotainment system was successfully updated.
Issue: In some cases vehicles that have been updated to InControl Touch Pro version 17C4, the infotainment system can no...
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longer process voice inputs or outputs. Common symptoms are reported as: Voice commands are not recognized. Voice output such as spoken navigation guidance is inoperative.
ISSUE: THE TOUCH SCREEN IS INOPERATIVE WITH A POP-UP MESSAGE INPUT THE PIN CODE.
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IT WILL ALSO NOT BE POSSIBLE TO OPEN THE LUGGAGE/TAILGATE AND THE GLOVE BOX.
"ISSUE: A CUSTOMER MAY REPORT THAT THE GLOBAL POSITIONING SYSTEM (GPS) ICON HAS A STRIKE THROUGH LINE ACROSS IT, WHEN NAVIGATION IS SELECTED.
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IN ADDITION THE CURRENT VEHICLE LOCATION INDICATOR WILL NOT LOCK ONTO THE CORRECT LOCATION ON THE MAP. CAUSE: SOFTWARE ERROR."
"SITUATION: A TIRE PRESSURE MONITORING SYSTEM (TPMS) FAULT MAY BE DISPLAYED IN THE INSTRUMENT CLUSTER (IC) AND...
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DIAGNOSTIC TROUBLE CODES (DTC) ARE STORED. CAUSE: THIS MAY BE CAUSED BY VARIOUS ISSUES."
"ISSUE INCORRECT VIN DISPLAYED IN THE NAVIGATION DISPLAY.
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CAUSE VIN NUMBER HAS BEEN INCORRECTLY ENTERED WHEN MANUALLY PROCESSING."
"ISSUE OVER HALF OF FAILED RADIO HEAD UNITS OR SEPARATE CD PLAYERS ARE FOUND TO HAVE BEEN LOADED WITH INCORRECT MEDIA...
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WHICH IS NOT COMPATIBLE WITH LAND ROVER INFOTAINMENT SYSTEMS. CAUSE THIS IS TO MAKE YOU AWARE OF THE TYPES OF MEDIA THAT MAY CAUSE THE UNIT TO FAIL WITH THE CUSTOMER."
"ISSUE: SD CARD FAILS TO INITIALISE CAUSE: THIS ISSUE MAY BE CAUSED BY THE SD MICRO SWITCH BEING IN THE WRONG POSITION (I.E.
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LOCKED) WHEN THE SD CARD IS IN LOCKED POSITION THE HEAD UNIT MAY NOT DETECT THE CARD."
"SITUATION: ONE OR MORE OF THE FOLLOWING ISSUES MAY BE EVIDENT: THE ALARM IS TRIGGERED FOR NO APPARENT REASON; THE...
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'HOOD OPEN' MESSAGE IS DISPLAYED ON THE INSTRUMENT CLUSTER; AND/OR A MISLOCK SOUND IS EMITTED WHEN LOCKING THE VEHICLE. CAUSE: THESE ISSUES MAY BE CAUSED BY A FAULTY HOOD OPEN SWITCH."
"ISSUE: GLOBAL DIAGNOSTIC SUPPORT (GDS) ARE RECEIVING REPORTS THAT WHEN THE KEY PROGRAMMING APPLICATION IS AT TEMPTED, IT FAILS TO COMPLETE.
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CAUSE: IT HAS BEEN IDENTIFIED THAT WHEN THE KEY PROGRAMMING APPLICATION IS AT TEMPTED IT FAILS TO COMPLETE AND DISPLAYS A MESSAGE OF FAILED TO START THE KEY PROGRAM ROUTINE. THIS DOES NOT AFFECT AL L VEHICLES ONLY VEHICLES THAT HAVE HARDWARE LEVEL WITH SUFFIX DPLA."
"ISSUE THIS SSM IS BEING RELEASED TO CLARIFY THE FUNCTION OF THE SURROUND CAMERAS WHEN DEALING WITH CUSTOMERS...
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COMPLAINTS OF BLUE SCREEN AND DUE TO CAMERAS BEING REPLACED WHEN THEY ARE NOT FAULTY. ACTION SHOULD YOU HAVE A VEHICLE EXHIBITING THIS CONDITION PLEASE REFER TO THE FOLLOWING REPAIR GUIDE LINES. SEE ATTACHMENTS FOR VISUAL AID."
"ISSUE: A CUSTOMER MAY REPORT THAT WHEN TRYING TO ACCESS THE NAVIGATION SYSTEM THEY HAVE ERRORS OR THE SYSTEM FREEZES ON THE INITIALIZING SCREEN.
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CAUSE: SOFTWARE COMPATIBILITY ISSUES"
"ISSUE: A CUSTOMER MAY REPORT A CONCERN THAT WHEN TRYING TO ACCESS THE PREFERENCES ON THE TOUCHSCREEN, THEY MAY HAVE ERRORS OR GREYED OUT BUTTONS.
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CAUSE: SOFTWARE COMPATIBILITY ISSUES ACTION: IF A CUSTOMER REPORTS THE CONCERN DETAILED ABOVE AN HLDF SOFTWARE UPDATE WILL BE REQUIRED USING SDD. TO COMPLETE THE UPDATE FOLLOW THE INSTRUCTIONS BELOW:-"
"ISSUE :- CUSTOMERS HAVE REPORTED THAT THE GRIDLINES ON THE GRAPHICAL DISPLAY ARE MISSING CAUSE :- POSSIBILITY THAT...
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IT HAS BEEN SWITCHED OFF BY THE USER ACTION :- IF INVESTIGATING A CUSTOMER COMPLAINT OF NO GRIDLINES ON THE GRAPHICAL DISPLAY, THEN PLEASE FOLLOW THE INSTRUCTIONS DESCRIBED IN THE ATTACHMENT OR THE VEHICLE HANDBOOK."
"ISSUE: A CUSTOMER MAY REPORT THAT WHEN TRYING TO ACCESS THE NAVIGATION SYSTEM THEY HAVE ERRORS OR THE SYSTEM FREEZES ON THE INITIALIZING SCREEN.
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CAUSE: SOFTWARE COMPATIBILITY ISSUES"
"SITUATION: ONE OR MORE OF THE FOLLOWING ISSUES MAY BE EVIDENT: THE ALARM IS TRIGGERED FOR NO APPARENT REASON; THE...
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'HOOD OPEN' MESSAGE IS DISPLAYED ON THE INSTRUMENT CLUSTER; AND/OR A MISLOCK SOUND IS EMITTED WHEN LOCKING THE VEHICLE. CAUSE: THESE ISSUES MAY BE CAUSED BY A FAULTY HOOD OPEN SWITCH."
"ISSUE: THIS SSM HAS BEEN RELEASED TO ADDRESS THE HIGH NUMBER OF SPEAKER ASSEMBLIES RETURNED, MANY OF WHICH ARE DEEMED AS NO FAULT FOUND.
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CAUSE: INCORRECT DIAGNOSIS."
Brakes
21 bulletinsThere have been several FRED submissions for a customer allegation of brake judder/vibration.
There have been several FRED submissions for a customer allegation of a brake noise concern.
There have been several FRED submissions for a customer allegation of a rear brake warning being illuminated on the...
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instrument cluster.
Noise from Rear Shock Absorbers - Vehicles with Adaptive Damping Only
Technical Bulletin: Rear Brake 'Squeal' Noise
Technical Bulletin: Rear Brake 'Squeal' Noise
Technical Bulletin: Safety Recall: Rear Brake Caliper Bolt Torque
Technical Bulletin: Thump Noise from Rear Shock Absorbers - Vehicles with Adaptive Dalmping only.
EPB (Emergency Park Brake) is applied and will not release.
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The EPB applied light is not on. The ABS (Anti-lock braking system), DSC (Dynamic stability Control) and brake warning lights are on. The "Autonomous Emergency Braking not available" message is displayed.
EPB (Emergency Park Brake) is applied and will not release.
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The EPB applied light is not on. The ABS (Anti-lock braking system), DSC (Dynamic stability Control) and brake warning lights are on. The "Autonomous Emergency Braking not available" message is displayed.
Customers may observe a variety of noises during normal vehicle operation that emanate from the wheel / brake disc area of the vehicle.
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EPQR & TA data provided by retailers to date, shows a varied range of conditions (environmental, drive cycle and road type) that may initiate the known noises. Although the noises do not, in most cases, indicate a degradation in functionality or braking performance, they may lead to customer dissatisfaction and unscheduled retailer visits for repair action. Note: Off road use of the vehicle is not categorised in the communication due to the extended range of parameters and conditions that the vehicle operate at. Defining and describing brake noises is proven to be difficult through our different languages and terminology. In the ?Solutions? section below, there are noise descriptions and Technical Service Bulletins references to aid the repair selection. See ?Action? for further guidance.
Customers may observe a variety of noises during normal vehicle operation that emanate from the wheel / brake disc area of the vehicle.
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EPQR & TA data provided by retailers to date, shows a varied range of conditions (environmental, drive cycle and road type) that may initiate the known noises. Although the noises do not, in most cases, indicate a degradation in functionality or braking performance, they may lead to customer dissatisfaction and unscheduled retailer visits for repair action. Note: Off road use of the vehicle is not categorised in the communication due to the extended range of parameters and conditions that the vehicle operate at. Defining and describing brake noises is proven to be difficult through our different languages and terminology. In the ?Solutions? section below, there are noise descriptions and Technical Service Bulletins references to aid the repair selection. See ?Action? for further guidance.
AMBER PARK BRAKE WARNING LIGHT ILLUMINATED AFTER ABS MODULE UPDATE
"SITUATION: THE PERFORATED LEATHER DOOR PAD(S) AND/OR REAR QUARTER TRIM PANEL INSERT(S) (COUPE ONLY) MAY EXHIBIT A 'WATER TIDELINE'.
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CAUSE: THIS MAY BE CAUSED BY WATER ENTERING THE DOOR PAD INSERT VIA THE OPEN PORES IN THE PERFORATIONS OF THE LEATHER."
"RE-ISSUED DEC 2015 ISSUE: BRAKE CALIPER DISCOLOURATION.
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CAUSE: DAMAGE TO THE CALIPER FINISH WHILE CLEANING THE VEHICLE AND, OR THE ROAD WHEELS"
"SITUATION: THE PERFORATED LEATHER DOOR PAD(S) AND/OR REAR QUARTER TRIM PANEL INSERT(S) (COUPE ONLY) MAY EXHIBIT A 'WATER TIDELINE'.
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CAUSE: THIS MAY BE CAUSED BY WATER ENTERING THE DOOR PAD INSERT VIA THE OPEN PORES IN THE PERFORATIONS OF THE LEATHER."
"SITUATION: THE PERFORATED LEATHER DOOR PAD(S) AND/OR REAR QUARTER TRIM PANEL INSERT(S) (COUPE ONLY) MAY EXHIBIT A 'WATER TIDELINE'.
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CAUSE: THIS MAY BE CAUSED BY WATER ENTERING THE DOOR PAD INSERT VIA THE OPEN PORES IN THE PERFORATIONS OF THE LEATHER."
"ISSUE: INSTANCES HAVE BEEN OBSERVED WHERE L538 CUSTOMERS HAVE REPORTED SYMPTOMS RELATED TO SEIZED FRONT BRAKE CALIPERS.
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SYMPTOMS MAY INCLUDE DISCOLOURATION OF THE DISCS , SMOKE FROM THE FRONT WHEELS AND/OR CONTINUOUS BRAKE NOISE WITHOUT APPLICATION OF THE BRAKE PEDAL. CAUSE: INVESTIGATIONS INTO THE ROOT CAUSE OF BRAKE CALIPER SEIZURE ARE ONGOING WITHIN JLR"
"SITUATION: ON VEHICLES FITTED WITH ADAPTIVE DAMPING ONLY, A 'THUMP' NOISE FROM THE REAR SUSPENSION SHOCK ABSORBERS MAY...
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BE HEARD WHEN TRAVELING OVER SPEED BUMPS. CAUSE: THIS MAY BE DUE TO THE CHARACTERISTIC PERFORMANCE OF THE ADAPTIVE DAMPING SYSTEM."
LAND ROVER: WARNING LAMP ILLUMINATES AND PARK BRAKE ACTIVATION/DE-ACTIVATION FUNCTIONALITY RELATED TO DTC C2007-11 OR C2008-11.
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MODEL LR2, RANGE ROVER EVOQUE. NO MODEL YEAR. *PE UPDATE 12/6/13. *PE
LAND ROVER: SOME VEHICLES MAY EXPERIENCE AN ASSOCIATED WARNING LAMP ILLUMINATION AND AN IMPAIRED FUNCTION OF ELECTRONIC BRAKE.
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MODEL LR2, L359, RANGE ROVER EVOQUE, L538. NO YEARS LISTED. *PE
Lighting
18 bulletinsTHE LIGHTING CONTROL SWITCH AND/OR THE WIPER CONTROL SWITCH MAY NOT OPERATE OR OPERATES INTERMITTENTLY.
Technical Bulletin: Front/Rear Lamp Condensation- Information Only
Technical Bulletin: Tail Lamp Condensation.
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Onwards
Technical Bulletin: Front Overhead Console Lights Turn On/Off Unexpectedly
Issue: The bonnet open warning light is on but the bonnet appears closed.
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This can cause the alarm to trigger or the vehicle to not lock.
Issue: Retailers are replacing sections of the front carpet due to complaints from the customer that the carpet is...
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wrinkled, misshapen or creased.
REAR LAMPS ARE CRACKED/SHOW SIGNS OF CONDENSATION OR WATER INGRESS
THE ADAPTIVE FRONT LIGHTING SYSTEM WARNING LAMP MAY BE ILLUMINATED
"ISSUE: L538 & L359 HALOGEN BULB(S) BLOWING WITHIN THE 12 MONTH WARRANTY OF THE BULB.
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HALOGEN BULB - LR044458. CAUSE: LTB00841 HAS BEEN TEMPORARILY REMOVED FROM TOPIX IN ORDER TO PROCURE SUFFICIENT PARTS FROM JLR SUPPLIERS - PARTS ARE DUE TO BE MADE AVAILABLE TO MARKETS IN WEEK 4 OF 2016, UPON WHICH, THE BULLETIN WILL BE RELEASED FOR PUBLICATION."
"ISSUE: L538 & L359 HALOGEN BULB(S) BLOWING WITHIN THE 12 MONTH WARRANTY OF THE BULB.
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HALOGEN BULB - LR044458. CAUSE: LTB00841 HAS BEEN TEMPORARILY REMOVED FROM TOPIX IN ORDER TO PROCURE SUFFICIENT PARTS FROM JLR SUPPLIERS."
"SITUATION: ON VEHICLES FITTED WITH HALOGEN HEADLAMPS, THE HB3 HALOGEN BULBS MAY HAVE BLOWN AT LOW TIME IN SERVICE.
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CAUSE: THIS MAY LEAD TO EARLIER THAN EXPECTED BULB REPLACEMENT."
ISSUE: THE BONNET OPEN WARNING LIGHT IS ON BUT THE BONNET APPEARS CLOSED.
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THIS CAN CAUSE THE ALARM TO TRIGGER OR THE VEHICLE TO NOT LOCK.
SITUATION: ON VEHICLES FITTED WITH HALOGEN HEADLAMPS, THE HB3 HALOGEN BULBS MAY HAVE BLOWN AT LOW TIME IN SERVICE.
"SITUATION: CONDENSATION/MIST MAY APPEAR ON THE INSIDE OF FRONT AND/OR REAR EXTERIOR LAMPS.
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CAUSE: CONDENSATION/MIST IS A NATURAL PHENOMENON WHICH CAN OCCUR WHEN THERE IS A TEMPERATURE DIFFERENCE BETWEEN THE INSIDE AND OF THE LAMP UNIT. THIS CONDENSATION IS CONSIDERED TO BE AS A RESULT OF NORMAL ATMOSPHERIC CONDITIONS AND REPLACING THE LIGHT UNIT WILL CORRECT THIS SYMPTOM. WITH THE INTRODUCTION OF CLEAR LENSES CONDENSATION IS LIKELY TO BE MORE NOTICEABLE BUT DOES NOT AFFECT THE OF THE LAMP. CONDENSATION WILL CLEAR WHEN THE LIGHTS HAVE BEEN ON FOR SOME LENGTH OF TIME AND IN WARMER AMBIENT TEMPERATURES"
"ISSUE: CUSTOMER COMPLAINS OF DAMAGE/MARKING ON THE SURFACE OF THE VEHICLES INSTRUMENT PACK LENS.
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CAUSE: DAMAGE/MARKING CAUSED BY OBJECT IMPACT AGAINST THE LENS. STAINING/DISCOLORATION CONTAMINATION CAUSED BY USING ANY TYPE OF CLEANING PRODUCT ON LENS. IMPORTANT: OWNERS HANDBOOK SPECIFIES TO CLEAN WITH A LIGHTLY MOISTENED CLOTH AND DO NOT USE CHEMICAL AGENTS OR DOMESTIC CLEANERS ACTION WHERE A CUSTOMER CONCERN IS REPORTED, PLEASE ORDER THE LENS KIT FOR THE RELEVANT MODEL"
"SITUATION: CONDENSATION / MIST MAY APPEAR ON THE INSIDE OF FRONT AND/OR REAR EXTERIOR LAMPS.
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CAUSE: CONDENSATION/MIST IS A NATURAL PHENOMENON WHICH CAN OCCUR WHEN THERE IS A TEMPERATURE DIFFERENCE BETWEEN THE INSIDE AND OUTSIDE OF THE LAMP UNIT. THIS CONDENSATION IS CONSIDERED TO BE AS A RESULT OF NORMAL ATMOSPHERIC CONDITIONS AND REPLACING THE LIGHT UNIT WILL NOT CORRECT THIS SYMPTOM. WITH THE INTRODUCTION OF CLEAR LENSES CONDENSATION IS LIKELY TO BE MORE NOTICEABLE BUT DOES NOT AFFECT THE PERFORMANCE OF THE LAMP. CONDENSATION WILL CLEAR WHEN THE LIGHTS HAVE BEEN ON FOR SOME LENGTH OF TIME AND IN WARMER AMBIENT TEMPERATURES."
"SITUATION: THE TAIL LAMPS MAY HAVE CONDENSATION ON THE INNER SURFACE OF THE LENS.
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CAUSE: THIS MAY BE DUE TO THERE BEING NO ANTI-MIST COATING ON THE INNER SURFACE OF THE TAIL LAMP LENS."
"SITUATION: THERE IS NO SDD-BASED SERVICE INTERVAL INDICATOR RESET PROCEDURE.
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THIS MEANS THE SERVICE INTERVAL INDICATOR RESET PROCEDURE MUST USE THE MANUAL PROCESS VIA THE INSTRUMENT CLUSTER (IC). UNTIL RECENTLY, THE IC MANUAL RESET PROCEDURE WOULD NOT ALLOW THE COUNTER TO BE RESET BEFORE THE SPECIFIED SERVICE MILEAGE OR TIME HAS ELAPSED. ACTION: RETAILERS ARE REQUIRED TO HOLD ALL AFFECTED VEHICLES WITHIN THE LISTED VIN RANGE THAT ARE IN THEIR CONTROL AND REFRAIN FROM RELEASING THE VEHICLES FOR NEW OR USED VEHICLE SALE PENDING COMPLETION OF THE REWORK ACTION DETAILED IN THIS TECHNICAL BULLETIN."
Tires & Wheels
16 bulletinsTechnical Bulletin: Tire Pressure Monitoring System - Improved Diagnostics and service Information
Technical Bulletin: Wheel/Tire Balancing and Optimization
Technical Bulletin: Wheel/Tire Balancing and Optimization
Technical Bulletin: Tire Pressure Monitoring System - Improved Diagnostics and service Information
Technical Bulletin: Wheel/Tire Balancing and Optimization
Technical Bulletin: Wheel/Tire Balancing and Optimization
Issue: Low Speed Manoeuvring Front Tyre Skipping Phenomenon
Issue: Low Speed Manoeuvring Front Tyre Skipping Phenomenon
Issue: Low Speed Manoeuvring Front Tyre Skipping Phenomenon
Issue: Low Speed Manoeuvring Front Tyre Skipping Phenomenon
Issue: Low Speed Manoeuvring Front Tyre Skipping Phenomenon
Issue: Low Speed Manoeuvring Front Tyre Skipping Phenomenon
Jaguar Land Rover is trialling a new diagnostic procedure for wheel alignment.
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We require all retailers to follow the procedure outlined below ahead of conducting wheel alignment warranty work on Evoque (L538), Discovery Sport (L550), RR (L405), RRS (L494), Discovery (L462), and Velar (L560).
"ISSUE: LOSS OF ALL WHEEL DRIVE FUNCTIONALITY CAUSING THE VEHICLE TO OPERATE IN 2 WHEEL DRIVE ONLY.
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HALEWOOD BUILT VEHICLES ONLY - IDENTIFIED BY THE 11TH DIGIT OF THE VIN = 'H' FREELANDER 2 (L359) VEHICLES VIN: ALL EVOQUE (L538) VEHICLES UPTO VIN: H991051. PUNE BUILT VEHICLES ONLY - IDENTIFIED BY THE 11TH DIGIT OF THE VIN = 'L') FREELANDER (L359) VEHICLES VIN: ALL EVOQUE (L538) VEHICLES VIN: N/A (NOT AFFECTED)"
"ISSUE: VEHICLES REQUIRE WHEEL OR TYRE REPLACEMENTS AT PDI.
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CAUSE: THIS IS EITHER CAUSED BY THE SHIPPING PROCESS AND SHOULD BE CLAIMED THROUGH TRANSPORT / DISTRIBUTION OR IT IS CAUSED DURING JLR MANUFACTURING PROCESSES AND SHOULD BE CLAIMED AS PER WARRANTY POLICY."
"ISSUE: JAGUAT LAND ROVER ARE SEEKING INFORMATION CONCERNING WHEEL ARCH CLADDING CLIPS AND HOOKS CAUSE: THE ROOT CAUSE...
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IS BEING INVESTIGATED AND INFORMATION IS REQUIRED"
Steering
15 bulletinsTechnical Bulletin: Steering Wheel Volume/Mode and/or Voice Activation Control Switch Not Functioning Correctly.
Technical Bulletin: Steering Wheel Volume/Mode and/or Voice Activation Control Switch Not Functioning Correctly.
Steering column multifunction switch.
Issue: The customer may express a concern that the heat distributed across the surface area of their heated steering wheel is inconsistent.
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The areas around the stitching and spokes, or the lower half of the steering wheel, may appear cooler than the rest of the wheel. The heated steering wheel is otherwise operating correctly, and no DTCs are stored.
The steering wheel may exhibit a vibration / shimmy while driving.
ISSUE: A CUSTOMER MAY REPORT THE VEHICLE STEERING FEELS HEAVY FOLLOWING AN ECO STOP START EVENT, POTENTIALLY ACCOMPANIED...
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BY VISUAL OR AUDIBLE WARNINGS THROUGH THE INSTRUMENT PACK.
VEHICLE STEERING FEELS HEAVIER THAN EXPECTED ACCOMPANIED BY VISUAL OR AUDIIBLE WARNINGS
HEATED STEERING WHEEL MAY BE INOPERATIVE
"SITUATION: THE STEERING WHEEL VOLUME/MODE AND/OR VOICE ACTIVATION CONTROL SWITCH MAY NOT BE FUNCTIONING CORRECTLY.
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CAUSE: THIS MAY BE CAUSED BY A POOR GROUND."
"SITUATION: THE STEERING WHEEL VOLUME/MODE AND/OR VOICE ACTIVATION CONTROL SWITCH MAY NOT BE FUNCTIONING CORRECTLY.
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CAUSE: THIS MAY BE CAUSED BY A POOR GROUND."
"ISSUE CUSTOMERS MIGHT BE EXPERIENCING AN ISSUE WITH IPHONES 6 AND 6PLUS, AS WELL AS IPHONES THAT HAVE BEEN UPDATED TO IOS8.
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THE ISSUE IS COMMON ACROSS ALL MANUFACTURERS SYMPTOMS WHEN THE APPLE DEVICE IS CONNECTED TO THE CAR SYSTEM AND A CALL IS RECEIVED THERE IS NO OPTION TO ANSWER OR REJECT THE INCOMING CALL ON THE SYSTEM. THE STEERING WHEEL CONTROLS ALSO HAVE NO EFFECT. THE TOUCH SCREEN CONTINUES TO DISPLAY THE PHONE SCREEN. THE POP-UP SCREEN TO ANSWER OR REJECT THE CALL IS NOT SHOWN."
"SITUATION: THE STEERING WHEEL VOLUME/MODE AND/OR VOICE ACTIVATION CONTROL SWITCH MAY NOT BE FUNCTIONING CORRECTLY.
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CAUSE: THIS MAY BE CAUSED BY A POOR GROUND."
"SITUATION: THE STEERING WHEEL VOLUME/MODE AND/OR VOICE ACTIVATION CONTROL SWITCH MAY NOT BE FUNCTIONING CORRECTLY.
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CAUSE: THIS MAY BE CAUSED BY A POOR GROUND."
"SITUATION: STEERING WHEEL SHIMMY MAY BE EVIDENT DURING THE PRE-DELIVERY INSPECTION (PDI) ROAD TEST DUE TO TEMPORARY...
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FLAT SPOTS ON THE ROLLING SURFACE OF THE TIRE. CAUSE: TEMPORARY FLAT SPOTS NATURALLY DEVELOP ON THE ROLLING SURFACE OF A TIRE WHEN THE WHEELS OF THE VEHICLE ARE STATIONARY OVER A PERIOD OF TIME."
SITUATION: THE STEERING WHEEL MAY EXHIBIT A VIBRATION / SHIMMY WHILE DRIVING.
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CAUSE: THIS MAY BE CAUSED BY A ROAD WHEEL/TIRE ASSEMBLY IMBALANCE AND/OR TEMPORARY TIRE FLAT-SPOTTING.
Transmission
13 bulletinsThe PSCM (Power Steering Control Module) at12MY L538 from VIN CH600000 to VIN CH631089, has in some cases been reported...
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to experience a break in communication with the vehicle post a software update. Incorrectly, dealers have been changing the steering gear to fix the issue.
Technical Bulletin: Transmission Control Switch Module DTC Diagnostics
Technical Bulletin: Transmission Control Switch Module DTC Diagnostics
TRANSMISSION LEAK FROM FLUID COOLER
"SITUATION: A NUMBER OF TRANSMISSION SHIFT QUALITY CONCERNS MAY BE EVIDENT.
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EXAMPLES ARE: A ROUGH GEAR CHANGE OR 'JERK' FROM STATIONARY WHEN SELECTING DRIVE(D) FROM NEUTRAL(N). A ROUGH GEAR CHANGE OR 'JERK' WHEN RELEASING THE FOOT BRAKE FROM A STATIONARY POSITION WHILE THE VEHICLE IS IN DRIVE(D) (HANDBRAKE NOT APPLIED). FOR EXAMPLE, IN A TRAFFIC JAM OR PULLING AWAY FROM TRAFFIC LIGHTS. A ROUGH GEAR CHANGE OR 'JERK' WHILE DRIVING VEHICLE ON COASTDOWN FROM SIXTH GEAR (OFF ACCELERATOR) BUT ONLY WHEN DOWNSHIFTING FROM FIFTH TO FOURTH GEAR. CAUSE: THIS MAY BE CAUSED BY TRANSMISSION CONTROL MODULE (TCM) SOFTWARE PROGRAMMING."
"SITUATION: THE STEERING WHEEL LEFT-HAND AND/OR RIGHT-HAND SWITCHES (VOLUME, SEEK, OK/MENU, MODE, PHONE, VOICE, AND...
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CRUISE CONTROL) AND TRANSMISSION PADDLE SWITCHES MAY EXHIBIT INTERMITTENT OPERATION, CAUSING ONE OR MORE (LIST NOT EXHAUSTIVE) OF THE FOLLOWING ISSUES: AUDIO VOLUME WILL NOT ADJUST (UP AND/OR DOWN) RADIO SEEK BUTTONS WILL NOT OPERATE VOLUME CONTROL BUTTONS CAUSE THE RADIO STATION TO CHANGE THE INFOTAINMENT SYSTEM IS SLOW TO OPERATE (BLANK SCREEN FOLLOWED BY THE 'LAND ROVER' LOGO) DIAGNOSTIC TROUBLE CODE (DTC) U2013-02 'SWITCH PACK, GENERAL SIGNAL FAILURE' IS STORED IN THE INSTRUMENT CLUSTER MEMORY DTC B1D21-13 'REMOTE CONTROL SWITCH CIRCUIT OPEN' IS STORED IN THE TOUCH SCREEN MEMORY TRANSMISSION PADDLE SWITCHES INOPERATIVE OR INTERMITTENT FUNCTIONALITY CRUISE CONTROL INOPERATIVE"
"SITUATION: A 'TRANSMISSION FAULT - TRACTION REDUCED' MESSAGE MAY BE DISPLAYED ON THE INSTRUMENT CLUSTER.
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UPON DIAGNOSIS, DIAGNOSTIC TROUBLE CODE (DTC) P1889-14 IS FOUND TO BE STORED. CAUSE: THIS MAY BE CAUSED BY INSUFFICIENT SPRING LOAD FOR COMMUTATOR BAR BRUSHES IN THE ACTIVE ON-DEMAND COUPLING OIL PUMP."
"ISSUED MAY 2015 ISSUE: CUSTOMER REPORTS VEHICLE STEERING IS STIFF OR A NOISE IS COMING FROM THE STEERING GEAR INTERNALS.
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THERE MAY BE NO FAULT CODES OR WARNING LIGHTS PRESENT. CAUSE: SIDE IMPACT TO THE VEHICLE WHEELS."
"ISSUE: CUSTOMER REPORTS VEHICLE STEERING IS STIFF OR A NOISE IS COMING FROM THE STEERING GEAR INTERNALS.
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THERE MAY BE NO FAULT CODES OR WARNING LIGHTS PRESENT. CAUSE: SIDE IMPACT TO THE VEHICLE WHEELS."
"ISSUE: THE PSCM (POWER STEERING CONTROL MODULE) AT12MY L538 FROM VIN CH600000 TO VIN CH631089, HAS IN SOME CASES BEEN...
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REPORTED TO EXPERIENCE A BREAK IN COMMUNICATION WITH THE VEHICLE POST A SOFTWARE UPDATE. INCORRECTLY, DEALERS HAVE BEEN CHANGING THE STEERING GEAR TO FIX THE ISSUE. CAUSE IF AN ATTEMPT TO DOWNLOAD THE (SLOW-RATIO) SOFTWARE ONTO A 12MY L538, IVS (IN VEHICLE SOFTWARE) WILL GIVE THEM A DIFFERENT (FAST-RATIO) VERSION OF THE SOFTWARE. ONCE DOWNLOADED, THIS SOFTWARE WILL CAUSE THE PSCM (POWER STEERING CONTROL MODULE) TO GO TO AN ERROR STATE AND STOP COMMUNICATING WITH THE REST OF THE VEHICLE."
"ISSUE: DURING THE REPLACEMENT OF A 9HP 9SPEED TRANSMISSIONS (CURRENTLY FITTED TO L538 'EVOQUE' VEHICLES), IT HAS BEEN...
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HIGHLIGHTED THROUGH INCOMPLETE WARRANTY CLAIMS THAT NOT ALL OF THE NECESSARY COMPONENTS ARE BEING REPLACED. CAUSE: TECHNICIANS ARE NOT CARRYING OUT REPAIRS AS PER TOPIX PROCEDURE AND RE-USING OLD FIXINGS WHERE IT IS NOT SUITABLE TO DO SO. ONE EXAMPLE OF THIS WOULD BE THE 'FLEX PLATE' TO 'TORQUE CONVERTER' NUTS, TOPIX CLEARLY STATES THAT NEW NUTS MUST BE INSTALLED."
"ISSUE: FOLLOWING A RECENT CAMPAIGN A FEW CUSTOMERS HAVE REPORTED THAT THE TRANSMISSION CONTROL SWITCH UNIT(S) FAILS ...
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TO RISE OR INITIALLY RISES BEFORE LOWERING ITSELF BACK TO ITS DEFAULT POSITION FOR AN IGNITION OFF STATE, WHICH IS CONFIRMED BY DTC P176B - 71 (TRANSMISSION RANGE SELECTOR UP AND DOWN POSITION CONTROL ERROR) CAUSE: POTENTIAL OF A MIXED STOCK CONDITION"
LAND ROVER: FAILURE TO COMMUNICATE WITH VEHICLE, POST SOFTWARE UPDATE, POWER STEERING CONTROL MODULE (PSCM) AND...
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STEERING GEAR WAS CHANGED, INCORRECTLY, TO CORRECT IT. MODEL 2012 EVOQUE. *PE
Suspension
13 bulletinsTechnical Bulletin: Creak' Noise From Stabilizer Bar - Front
Technical Bulletin: Creak' Noise From Stabilizer Bar - Front
Technical Bulletin: Creak' Noise From Stabilizer Bar - Front
A ' creak' noise from the front suspension stabilizer bar bushing(s) may be evident at lower ambient temperatures.
"ISSUE: LAND ROVER DEALERS / CUSTOMERS MAY REPORT THAT THE HOOD / BONNET 'OPEN' MESSSAGE IS ILLIMINATED IN THE...
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INSTRUMENT PACK EVEN THOUGH THE HOOD / BONNET IS CLOSED CAUSE: THERE IS A POTENTIAL THAT AN INTERNAL SPRING COULD BECOME DISLODGED"
"SITUATION: A ' CREAK' NOISE FROM THE FRONT SUSPENSION STABILIZER BAR BUSHING(S) MAY BE EVIDENT AT LOWER AMBIENT TEMPERATURES.
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CAUSE: THIS MAY BE CAUSED BY 'STICK/SLIP' BETWEEN THE STABILIZER BAR BUSHING AND THE STABILIZER BAR."
"SITUATION: A 'CREAK' NOISE FROM THE FRONT SEAT MAY BE EVIDENT.
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CAUSE: THIS MAY BE CAUSED BY METAL-TO-METAL CONTACT BETWEEN THE SEAT SUSPENSION MAT HOOKS AND THE SEAT FRAME AND MAY BE VERIFIED BY VISUAL INSPECTION OF SEAT SUPPORT MAT LOCATION HOLE WEAR."
"SITUATION: A 'CREAK' NOISE FROM THE FRONT SEAT MAY BE EVIDENT.
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CAUSE: THIS MAY BE CAUSED BY METAL-TO-METAL CONTACT BETWEEN THE SEAT SUSPENSION MAT HOOKS AND THE SEAT FRAME AND MAY BE VERIFIED BY VISUAL INSPECTION OF SEAT SUPPORT MAT LOCATION HOLE WEAR."
"SITUATION: A ' CREAK' NOISE FROM THE FRONT SUSPENSION STABILIZER BAR MAY BE EVIDENT WHEN TRAVELING OVER SPEED BUMPS OR...
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ON ROUGH ROADS FOR A SHORT PERIOD OF TIME AT LOWER AMBIENT TEMPERATURES. NOTE: THIS ISSUE IS VERY RARELY SEEN OUTSIDE OF THE CENTRAL AND NORTHERN EUROPEAN MARKETS. CAUSE: THIS MAY BE CAUSED BY MANUFACTURING BUSH LUBRICATION AND MATERIAL PROPERTIES AFFECTING A SMALL NUMBER OF VEHICLES DUE TO CLIMATIC CONDITIONS AND EXCESSIVE BUSH LUBRICANT BEING APPLIED DURING VEHICLE BUILD."
"SITUATION: A ' CREAK' NOISE FROM THE FRONT SUSPENSION STABILIZER BAR MAY BE EVIDENT WHEN TRAVELING OVER SPEED BUMPS OR...
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ON ROUGH ROADS FOR A SHORT PERIOD OF TIME AT LOWER AMBIENT TEMPERATURES. NOTE: THIS ISSUE IS VERY RARELY SEEN OUTSIDE OF THE CENTRAL AND NORTHERN EUROPEAN MARKETS. CAUSE: THIS MAY BE CAUSED BY MANUFACTURING BUSH LUBRICATION AND MATERIAL PROPERTIES AFFECTING A SMALL NUMBER OF VEHICLES DUE TO CLIMATIC CONDITIONS AND EXCESSIVE BUSH LUBRICANT BEING APPLIED DURING VEHICLE BUILD."
"SITUATION: A ' CREAK' NOISE FROM THE FRONT SUSPENSION STABILIZER BAR MAY BE EVIDENT WHEN TRAVELING OVER SPEED BUMPS OR...
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ON ROUGH ROADS FOR A SHORT PERIOD OF TIME AT LOWER AMBIENT TEMPERATURES. NOTE: THIS ISSUE IS VERY RARELY SEEN OUTSIDE OF THE CENTRAL AND NORTHERN EUROPEAN MARKETS. CAUSE: THIS MAY BE CAUSED BY MANUFACTURING BUSH LUBRICATION AND MATERIAL PROPERTIES AFFECTING A SMALL NUMBER OF VEHICLES DUE TO CLIMATIC CONDITIONS AND EXCESSIVE BUSH LUBRICANT BEING APPLIED DURING VEHICLE BUILD."
"ISSUE CLOCK SPRINGS ARE BEING INCORRECTLY REPLACED FOLLOWING A CUSTOMERS CONCERN OF THE DRIVERS AIRBAG WARNING LIGHT BEING ILLUMINATED.
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CAUSE THE CLOCK SPRING CONNECTORS HAVE NOT BEEN LATCHED CORRECTLY. SEE ATTACHMENT"
LAND ROVER: ON SOME TRUCKS, THE DRIVER'S AIRBAG WARNING LIGHT ILLUMINATES DUE TO THE INCORRECT REPLACEMENT OF THE CLOCK SPRINGS.
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MODEL RANGE ROVER, SPORT, EVOQUE. *PE
Software & Calibration
12 bulletinsTechnical Bulletin: Transmisslion Quality Improvement Calibration
land Rover Diagnostics Software Update.
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Dealer Data Update
land Rover Diagnostics Software Update.
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Dealer Data Update
Land Rover Diagnostics Software Update
Technical Bulletin: Transmisslion Quality Improvement Calibration
Software Update.
Technical Bulletin: Service Action: Vehicle Software Update
Technical Bulletin: Service Action: Vehicle Software Update
Update Prior to Sale: Unable to Reset Service Interval Indicator Early
Issue: Following launch of Service Action N025/ N118/ N120 it is evident that L462 Discovery has been excluded.
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This is only a temporary position and will be included in a future update to the publications on TOPIx.
"ISSUE DURING THE SOFTWARE UPDATE AND CONFIGURATION OF THE INFORMATION MASTER CONTROLLER(IMC) AND/OR INFORMATION SLAVE...
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CONTROLLER (ISC, FOR REAR SEAT ENTERTAINMENT ) THE SYSTEM MAY EXHIBIT THE FOLLOWING CONDITIONS DUE TO INCOMPLETE VARIANT CONFIGURATION LEARN PROCEDURE DURING THE SOFTWARE UPDATE."
TECHNICAL UPDATES RELATED TO BULLETINS REFERENCED IN DOCUMENT.
HVAC & Climate
9 bulletinsThe Air Conditioning compressor (AC) fails to run causing warm air to come out of the vents.
The Air Conditioning (A/C) system may exhibit poor performance.
Customers are reporting poor air conditioning performance which retailers are subsequently diagnosing as due to a faulty...
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air conditioning compressor.
Issue: Any issue affecting the operation of Climate Control Seats.
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For example: Seat heating or cooling inoperative, Intermittent operation, Noisy operation, Poor heating or cooling efficiency, Heating or cooling operation slow.
SITUATION: THE AIR CONDITIONING (A/C) SYSTEM MAY EXHIBIT POOR PERFORMANCE.
ISSUE: AIR-CONDITIONING NOT WORKING AND FOUND TO HAVE NO OR AN INSUFFICIENT AMOUNT OF REFRIGERANT GAS IN THE SYSTEM.
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NO LEAKS ARE FOUND AND VEHICLE PASSES VACUUM/PRESSURE TEST DURING EVACUATION AND REFILL, SYSTEM THEN WORKS AS NORMAL AFTER REFRIGERANT REFILL.
SITUATION: THE AIR CONDITIONING (A/C) SYSTEM MAY EXHIBIT POOR PERFORMANCE.
CLIMATE CONTROL SEATS ISSUES
"ISSUE: CUSTOMERS MAY REPORT LOSS OF CLIMATE CONTROL IN HVAC SYSTEM AND/OR SEAT HEATING, WHICH IS DUE TO HVAC SOFTWARE...
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COMMUNICATION ISSUES ON THE LIN BUS. THE COMMUNICATION CEASES UPON SHUTDOWN AND DOES NOT RECOVER UPON WAKE UP. SYMPTOMS INCLUDE: DTCS. HVAC BLOWER BECOMES INOPERATIVE BECAUSE THERE IS NO STEPPER CONTROL. NO LIN COMMUNICATION TO THE SEATS AND THEREFORE, NO CLIMATE SEAT CONTROL. CAUSE: HVAC SOFTWARE."
Pre-Delivery & Maintenance
9 bulletinsTechnical Bulletin: Early Service Indicator Reset Not Available
Technical Bulletin: Early Service Indicator Reset Not Available
Technical Bulletin: Compact Key Handset - Lower-Level Service Repair
Technical Bulletin: Compact Key Handset - Lower - Level Service Repair
This Service ALERT is superseded by the following SSM which include an expanded vehicle range and service instructions.
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Please refer to the following publications on TOPIx for the latest details. Land Rover SSM #73635
Issue: One or more smart keys replaced at Pre Delivery Inspection (PDI) or during customer ownership that have found to...
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be ?No Fault Found? during part return analysis.
"ISSUED JANUARY 2015 ISSUE: THE CUSTOMER MAY OBSERVE THE LOW COOLANT WARNING MESSAGE, OR LOW COOLANT LEVEL MAY BE OBSERVED DURING ROUTINE SERVICE.
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CAUSE: IF UPON INSPECTION THE COOLING SYSTEM DOES NOT SHOW EVIDENCE OF WHERE COOLANT MAY HAVE ESCAPED, IT IS POSSIBLE AIR WAS NOT FULLY PURGED FROM THE SYSTEM DURING THE FILL PROCESS AT THE FACTORY. OVER TIME THIS AIR WILL MOVE TO THE HEADER TANK CAUSING THE COOLANT LEVEL TO DROP."
"ISSUE: WARRANTY CLAIMS AND EPQR HAVE BEEN RECEIVED WHERE TECHNICAL BULLETIN LTB00342 HAS BEEN COMPLETED ON VEHICLES...
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OUTSIDE THE VIN RANGE IN THE BULLETIN. THERE IS ALSO EVIDENCE THAT THE BULLETIN HAS BEEN COMPLETED ON EVOQUE. SPECIAL SERVICE MESSAGES 46477, 54417 AND 55837 ALSO REFER TOLTB00342. ACTION: THE REPAIR OUTLINED IN LTB00342 (CURRENTLY AT VERSION 2) MUST ONLY BE COMPLETED ON FREELANDER 2 (LR2) WITHIN THE BULLETIN VIN RANGE 000212 TO 257090. AT VIN 257091 AN IMPROVED PINION BEARING DESIGN WAS INTRODUCED ALONG WITH A DESIGN CHANGE TO THE DIFFERENTIAL."
"DESCRIPTION THERE IS NO SDD-BASED SERVICE INTERVAL INDICATOR RESET PROCEDURE FOR 2012-2014 MODEL YEAR LAND ROVER RANGE ROVER EVOQUE VEHICLES.
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THIS MEANS THE SERVICE INTERVAL INDICATOR RESET PROCEDURE MUST USE THE MANUAL PROCESS VIA THE INSTRUMENT CLUSTER (IC). UNTIL RECENTLY, THE IC MANUAL RESET PROCEDURE WOULD NOT ALLOW THE COUNTER TO BE RESET BEFORE THE SPECIFIED SERVICE MILEAGE OR TIME HAS ELAPSED."
Air Bags & Safety
4 bulletinsSafety Recall: Supplementary Restraint System SRS Warning Lamp Illuminated
Safety Recall: Supplementary Restraint System SRS Warning Lamp Illuminated
Safety Recall: Supplementary Restraint System SRS Warning Lamp Illuminated
Safety Recall: Supplementary Restraint System SRS Warning Lamp Illuminated
Fuel System
3 bulletinsTechnical Bulletin: Fuel Regulation
The stainless steel exhaust finishers may be corroded/discolored.
ISSUE: CUSTOMERS MAY REPORT ERRATIC AMBIENT AIR TEMPERATURE READINGS OR DEFAULT SETTING (I.E.
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-40 DEGREES).